1. Data preparation¶

1.1 Yelp Review Dataset¶

import pandas as pd

# read the entire file into a python array
with open('review.json', 'rb') as f:
    data = f.readlines()

# remove the trailing "\n" from each line
data = map(lambda x: x.rstrip(),data)

data= map(lambda x:x.decode(),data)

data_json_str= "["+','.join(data)+"]"

data_df= pd.read_json(data_json_str)

len(data_df.index)

data_df.head()

1.2 Yelp Business Dataset¶

with open('business.json','rb') as f:
    data2=f.readlines()
data2 = map(lambda x:x.rstrip(),data2)
data2 = map(lambda x:x.decode(),data2)
data_js2 = "[" +','.join(data2)+"]"
bus= pd.read_json(data_js2)

len(bus.index)

bus.head()

1.3 Joining the two datasets : We are only interested in Hotels, so we will subset all reveiws related to hotels using Regular Expression¶

index = bus['categories'].str.contains('hotels|Hotels|Hotel|hotel')
Hotels = bus[index==True]
Hotels = Hotels [['business_id','name','city','state','review_count','stars']]
Hotels.head()

review = data_df[['business_id','date','text','stars','cool','funny','useful']]
HotelRev = pd.merge(Hotels,review, on="business_id",how='inner')
HotelRev.rename(columns={'stars_x':"stars_business","stars_y":"stars_reviews"},inplace=True)
HotelRev.head()

HotelRev.to_csv("YelpHotelRev.csv",index=False)

1.4 TripAdvisors Dataset¶

import os
folder= 'C:/Kroger/OrderPlots/414Data/beijing'
for filename in os.listdir(folder):
    file_name,extension=os.path.splitext(filename)
    newname=file_name+'.txt'
    output=os.rename(filename,newname)

import os,sys
folder= 'C:/Kroger/OrderPlots/chicago'
for filename in os.listdir(folder):
    file_name,extension=os.path.splitext(filename)
    newname=file_name+'.txt'
    output= os.rename('C:/Kroger/OrderPlots/chicago/'+filename,'C:/Kroger/OrderPlots/chicago/'+newname)

import os,sys
folder= 'C:/Kroger/OrderPlots/dubai'
for filename in os.listdir(folder):
    file_name,extension=os.path.splitext(filename)
    newname=file_name+'.txt'
    output= os.rename('C:/Kroger/OrderPlots/dubai/'+filename,'C:/Kroger/OrderPlots/dubai/'+newname)

import os,sys
folder= 'C:/Kroger/OrderPlots/las-vegas'
for filename in os.listdir(folder):
    file_name,extension=os.path.splitext(filename)
    newname=file_name+'.txt'
    output= os.rename('C:/Kroger/OrderPlots/las-vegas/'+filename,'C:/Kroger/OrderPlots/las-vegas/'+newname)

import os,sys
folder= 'C:/Kroger/OrderPlots/london'
for filename in os.listdir(folder):
    file_name,extension=os.path.splitext(filename)
    newname=file_name+'.txt'
    output= os.rename('C:/Kroger/OrderPlots/london/'+filename,'C:/Kroger/OrderPlots/london/'+newname)

import os,sys
folder= 'C:/Kroger/OrderPlots/montreal'
for filename in os.listdir(folder):
    file_name,extension=os.path.splitext(filename)
    newname=file_name+'.txt'
    output= os.rename('C:/Kroger/OrderPlots/montreal/'+filename,'C:/Kroger/OrderPlots/montreal/'+newname)

import os,sys
folder= 'C:/Kroger/OrderPlots/new-delhi'
for filename in os.listdir(folder):
    file_name,extension=os.path.splitext(filename)
    newname=file_name+'.txt'
    output= os.rename('C:/Kroger/OrderPlots/new-delhi/'+filename,'C:/Kroger/OrderPlots/new-delhi/'+newname)

import os,sys
folder= 'C:/Kroger/OrderPlots/new-york-city'
for filename in os.listdir(folder):
    file_name,extension=os.path.splitext(filename)
    newname=file_name+'.txt'
    output= os.rename('C:/Kroger/OrderPlots/new-york-city/'+filename,'C:/Kroger/OrderPlots/new-york-city/'+newname)

import os,sys
folder= 'C:/Kroger/OrderPlots/san-francisco'
for filename in os.listdir(folder):
    file_name,extension=os.path.splitext(filename)
    newname=file_name+'.txt'
    output= os.rename('C:/Kroger/OrderPlots/san-francisco/'+filename,'C:/Kroger/OrderPlots/san-francisco/'+newname)

import os,sys
folder= 'C:/Kroger/OrderPlots/shanghai'
for filename in os.listdir(folder):
    file_name,extension=os.path.splitext(filename)
    newname=file_name+'.txt'
    output= os.rename('C:/Kroger/OrderPlots/shanghai/'+filename,'C:/Kroger/OrderPlots/shanghai/'+newname)

import pandas as pd
import os, sys
import numpy as np

revdf = pd.DataFrame()
place = ['beijing','chicago','dubai','las-vegas','london','montreal','new-delhi','new-york-city','san-francisco',
        'shanghai']
for pl in place:
    folder= 'C:/Kroger/OrderPlots/414Data/' + pl
    allfiles = os.listdir(folder)
    for filename in allfiles:
        file_name='C:/Kroger/OrderPlots/414Data/'+ pl + '/' + filename
        newdf = pd.read_csv(file_name, sep='\t',engine='python',header=None,error_bad_lines=False)
        newdf['HotelName']= filename
        revdf = revdf.append(newdf,ignore_index=True)
revdf

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revdf = revdf[[0,1,2,"HotelName"]]
revdf['HotelName'] = revdf['HotelName'].str[:-4]
revdf

c:\python37\lib\site-packages\ipykernel_launcher.py:2: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy

revdf.columns=['Date','Title','Review','HotelName']
revdf = revdf[~pd.isnull(revdf['Review'])]
revdf

## Meta Data
metadf = pd.DataFrame()
flnm = ['beijing.csv','chicago.csv','dubai.csv','las-vegas.csv','london.csv','montreal.csv','new-delhi.csv','new-york-city.csv','san-francisco.csv',
        'shanghai.csv']

for filename in flnm:
    file_name='C:/Kroger/OrderPlots/414Data/' + filename
    newdf = pd.read_csv(file_name,index_col=False)
    metadf = metadf.append(newdf,ignore_index=True)
metadf

metadf = metadf[['doc_id','hotel_name','city','state','country','num_reviews','CLEANLINESS','ROOM','SERVICE','LOCATION','VALUE','COMFORT','overall_ratingsource']]
TripRev = pd.merge(revdf,metadf,right_on=["doc_id"],left_on=['HotelName'],how='inner')
TripRev

TripRev['state'][TripRev['state']==-1]=TripRev['city'][TripRev['state']==-1]
TripRev

c:\python37\lib\site-packages\ipykernel_launcher.py:1: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy
  """Entry point for launching an IPython kernel.

TripRev = TripRev.drop(['HotelName','doc_id'],axis=1)
TripRev

TripRev.to_csv("TripAdvisorRev.csv",index=False)

2. Data Visualizations¶

import pandas as pd
HotelRev = pd.read_csv("YelpHotelRev.csv",index_col=False)
HotelRev

import matplotlib.pyplot as plt
from wordcloud import WordCloud, STOPWORDS, ImageColorGenerator
from PIL import Image
import requests
text = " ".join(review for review in HotelRev.text)
stopwords = set(STOPWORDS)
stopwords.update(['Hotel','hotel','Hotels','hotels'])
mask = np.array(Image.open(requests.get("http://www.clker.com/cliparts/O/i/x/Y/q/P/yellow-house-hi.png", stream=True).raw))
wordcloud = WordCloud(stopwords=stopwords,max_font_size=50, max_words=100, background_color="white",mask=mask).generate(text)
plt.figure(figsize=(20,16),facecolor = 'white', edgecolor='blue')
plt.imshow(wordcloud, interpolation="bilinear")
plt.axis("off")
plt.savefig('YelpHotel.png')
plt.show()

TripRev = pd.read_csv("TripAdvisorRev.csv",index_col=False)
TripRev

text = " ".join(review for review in TripRev.Review)
stopwords = set(STOPWORDS)
stopwords.update(['Hotel','hotel','Hotels','hotels'])
mask = np.array(Image.open(requests.get("http://www.clker.com/cliparts/O/i/x/Y/q/P/yellow-house-hi.png", stream=True).raw))
wordcloud = WordCloud(stopwords=stopwords,max_font_size=50, max_words=100, background_color="white",mask=mask).generate(text)
plt.figure(figsize=(20,16),facecolor = 'white', edgecolor='blue')
plt.imshow(wordcloud, interpolation="bilinear")
plt.axis("off")
plt.savefig('TripHotel.png')
plt.show()

3. Sentiment Analysis --- YelpDataset¶

3.1 Decontracting: Transform words like Can't to Can Not¶

import nltk
nltk.download('stopwords')

[nltk_data] Downloading package stopwords to
[nltk_data]     C:\Users\wangr15\AppData\Roaming\nltk_data...
[nltk_data]   Package stopwords is already up-to-date!

True

import string
from nltk.tokenize import RegexpTokenizer
from nltk.tokenize import word_tokenize
from nltk.corpus import stopwords
from nltk.stem import PorterStemmer
import re
new_stopwords = set(stopwords.words('english')) - {'against', 'not',"nor","no"}

import re

corpus = HotelRev["text"]
dec_corpus = []
def decontracted(phrase):
    # specific
    phrase = re.sub(r"won\'t", "will not", phrase)
    phrase = re.sub(r"can\'t", "can not", phrase)

    # general
    phrase = re.sub(r"n\'t", " not", phrase)
    phrase = re.sub(r"\'re", " are", phrase)
    phrase = re.sub(r"\'s", " is", phrase)
    phrase = re.sub(r"\'d", " would", phrase)
    phrase = re.sub(r"\'ll", " will", phrase)
    phrase = re.sub(r"\'t", " not", phrase)
    phrase = re.sub(r"\'ve", " have", phrase)
    phrase = re.sub(r"\'m", " am", phrase)
    return phrase

for text in corpus:
    text_dec = decontracted (text)
    dec_corpus.append(text_dec)

dec_corpus

['I got into a parking lot accident with my 2011 Cadillac and I was referred to take my car in for an estimate at AW Collision. I decided to go ahead and have them repair the bumper. After a week of my car being in the shop, I picked up my car and let me tell you... you could not even tell my car had been damaged at all. The bumper looked good as new! The staff here are very friendly, professional, knowledgeable, and they do an amazing job. From my experience, I would definitely recommend bringing your car here for repairs.',
 'I took my car into AW collision after my accident. Tom and the entire staff were very help and supportive throughout the entire process. The insurance company ended up totaling my vehicle, but I cannot say enough about the time and effort that AW put in. They made sure that I was well informed at every point during the process. My parents had their car repaired at AW so I know the quality of work is second to none. If you are having a hard time with the insurance company and need honest opinions and amazing service AW should be the first place on your list. I hope I never get into another car accident, but if I do there is absolutely no question as to where I will bring my vehicle.',
 'I was referred to AW by the Honda Dealership after some stupid lady decided to hit my driver door while I was parked at the Greenland Korean Market. Tom was the adjuster that I worked with during my initial visit, and he was more than able to get me a quote even though I just walked in the door right before they closed. During the entire process, Tanya kept me updated on the status of my repairs. Although there some delays, none of them were AW is fault. They made sure that everything was done the right way. Their customer service was very good. More than I expected from a collision shop given all the horror stories I hear from people. I highly recommend this place to anyone who needs their cars repaired.',
 'I had a new Escalade that somebody wrecked. I was referred to take it to AW. It took two months to fix with a number of excuses why it was taking so long. I was even told one time it was because of the insurance adjuster, I called the adjuster and it was not true. Now after two months I get a call that is done and I can come pick it up. I leave work and drive across town to pick it up and guess what, it was not even done. They missed the A pillar damage, what? So they will me to come the next day. I get a call the next day and they tell me to wait one more day as they wanted it to be perfect for me. So finally I go get it. There are pieces of garbage in the paint so big I can catch a nail on them. I took it home over the weekend so I could inspect it. I put blue tape on each piece of junk, run, HAIR and sag and there was probably 50 to 60 pieces of tape all over the repairs. Monday morning I called them and asked to talk to the manager. He asked me to meet him Tuesday morning at 8 am. I drive there and he is late so the painter comes out to look at it. I proceed to tell him all the tape all over the truck are flaws in the paint, he proceeds to argue with me over it and saying one of the scratches in the paint is from being washed, I never washed it. Finally the manager shows up and barely says a word but they will take care of it. So again two more days to fix it. HAHA, again they did crappy work. All they did was buff the hell out of it so now the new paint work is glass smooth and all the original factory paint work has its usual orange peel in it. When I pointed it out they stand there saying nothing. That kinda told me they are use to being called out on their poor work. I highly DO NOT recommend them. Take your car to Exotic and get a good job done. This place is a disaster.',
 'Being new to Las Vegas, I called the car dealer and asked them where to have my car repaired.  It was damaged during transport.  They told me this is where they send everyone.  AW was really nice when I went there and explained what happened.  They told me to file a claim with my insurance company and they would take care of it under the comprehensive portion of the policy.  I did and the insurance company took over.  That is when the problems started.  AW gave me an estimate, the insurance company came in $2000 less.  Back and forth between the two the finally came to an agreement, the original estimate I was given.  This process took a month.  AW did not even touch the car for 2 weeks, because they could not get an answer from the insurance company.  Not true.  The insurance company called them, and so did I, during those 2 weeks.  All this time the clock is ticking on the rental car I had.  The car finally got repaired, and looked fine.  Will I ever use them again, no.  After going to the car dealer and complaining about AW, I was told by a service person they have to send people there if someone calls.  If I would have gone into the dealer they would have sent me somewhere else, not to AW.  Avoid AW at all costs.',
 'I had a great experience with AW Collision. This was my second time using their services. First time (about 4 years ago)  I had an accident in my Volvo C30 (not my fault lol), and the repairs were flawless like nothing happened. Their customer service and communication back then was so good that I decided to use them again this time around for my Mini Cooper. There was debris on the freeway and I could not avoid it and it did a lot of damage to the bumper and fender. I bought the mini in Portland from a dealership almost 3 years ago. That dealership lied to me when I asked them if it had prior damage/ accidents and they said no. One month later in this hot and dry climate my paint started cracking on the hood and progressively spread and got worse because there was damage and they did a Mickey Mouse job on repairing it. So I figured I will just get that repaired as well while my car was there already to get that other damage repaired. Once again it looks flawless and better than new. The customer service from everyone there  is great, they explained everything in detail to me. From what they were going to repair, to why my paint had cracked, to the quality products that they use and why. You get a lifetime guarantee as well which makes me happy and confident that they stand by their work. I have had two separate great experiences and I will refer people and use them again myself (hopefully not anytime soon lol). I brought my car in kinda dirty and when I picked it up it was so clean on the inside and out! That too made me super happy because I was planning to get and nice car wash after I picked it up and now I did not have to. Thanks so much you guys a big thumbs up to you all!!',
 'AW just fixed my car they replaced my bumper and fender and change my wheel they did a great job and I really recommend this place they are very time efficient and did the work well!',
 'I was recently caught in a stone storm (pea gravel) and I contacted my auto insurance company to remain nameless to protect the innocent. I received the names of three local body shops which I reviewed and found lacking. I contacted my vehicle dealership and was told they only use A W Collision and I went there. I called the shop and talked with Tom and agreed to come in on Saturday morning for him to see the vehicle and give my insurance information. Tom called them and started the process, because the color is a pearly white the damage is hard to see from three feet away.  Tom had his ace guy mark up the vehicle for the insurance adjuster to view the car. Tom is the reason I chose AW rather than the Kmart of body shops my insurance company wanted me to use with lifetime guarantees.  If you have a need for body work go to A W Collision you will not be disappointed.',
 'I went to AW Collision after being rear-eneed in my 2016 Cadillac. Wendy was very helpful and Teresa took care of my vehicle. Teresa was great to work with and wanted to make sure that I was satisfied with all of my repairs. Even tough I have my car back, Teresa is still working with the other person" is insurance company to work through the repairs and the costs associated with the rental car. Key Insurance was the other insurance carrier and has been a nightmare for Myself, Teresa, and my attorney, Adam McClausky, to work with. My husband has stage 4 cancer and they all made sure that there were no unnecessary trips or panic associated with the entire issue. Thank You Guys!!',
 'This is NOT your typical collision center.  Every time I went there, I was treated with tremendous care and respect...and quickly.  Each of their staff  are very clean, neat and well-spoken.  They each took the time to explain everything that would take place in my repair process and with my insurance company.  And they always answered every question.  After the initial inspection by my insurance company, THEY further inspected my damage, found further damage, and argued with my insurance company to cover the new-found damage.  They phoned me several times to keep be abreast of the timing of completion',
 'I took my car to AW Collision after being in a car accident. Tanya was awesome she kept me up to date during the entire process. My car was fixed in a timely manner and it looks perfect. I would definitely recommend AW Collision to my family and friends.',
 'Diane went over a high curb right in front of our Redlands home and the left side of the front bumper of our 2017 Cadillac XTS ripped slightly away.  Even though we could almost put the bumper back in its designated slots, it soon became evident that the bumper would flare out again even more at high freeway speeds--especially in windy conditions.  So I showed the damaged bumper to the service tech at Cadillac of Las Vegas, and he referred me to AW Collision, alerting me that repairs would probably cost over $2,000, because I likely needed a new front bumper.\r\n\r\nI quickly drove the vehicle to AW Collision, and was informed that if a new bumper was ordered, it would have to be repainted, because Cadillac bumpers just come in basic black color.  With a three-part painting process needed to blend in new paint with the car is existing unusual deep amethyst metallic color, this sounded like a nightmare to me.  \r\n\r\nBut not to worry!  The exterior bumper sustained no visible damage--not even cosmetic.  Only an out of sight fastener had been ripped,.  And after a physical inspection estimator Theresa told me that a skilled technician on staff could repair the existing bumper with plastic soldering, and the car would look like new.  She was friendly and professional, and I was ultimately given a very reasonable written estimate for recommended repairs that totaled just under $500.\r\n\r\nI scheduled an appointment for service, left the car for just 2-1/2 days, and when I picked it up it had been washed with care and indeed looked just like new.  Since then, the repaired bumper has firmly held together in all kinds of driving conditions.  Based on this experience, if I need any future body work performed on this vehicle, I will not hesitate to trust those repairs to AW Collision.',
 'Despite having beeping parking sensors, a rear view camera I still managed to reverse my car into a huge wall in a recent snow storm in Utah. Cadillac of las Vegas recommended AW Collision so here goes.\r\n\r\nIt is at the bottom of the W. Desert Inn so super convenient for most. Parking is good and as you walk into a very clean but basic waiting area, two leather sofas , a flat screen tv but little else. Bathrooms were clean but had no towels and there was no reading material other than an older brochure for Land Rover.\r\n\r\nThey quickly provide an estimate which was reasonable, and what I really liked was their willingness to order, prepare the replacement bumper prior to my appointment for repair. This meant rather than lose my car for three days , I simply showed up and waited an hour while they took off the crumpled bumper and replaced it while I waited about 90 minutes. Good.\r\n\r\nWork was good but on inspection I found the alignment of my bumper was out a little, they quickly took it back in the shop and it was readjusted. \r\n\r\nGood body shop I will use again but hopefully I will not have to......',
 'I just picked up my 2012 Cadillac Cts today, AW Collison did a great job on matching my pearl paint and getting my insurance company to pay for original quality parts. Overall very happy with the repair, they were very helpful and the car looks like it did when I bought it, I would definitely recommend this place to a friend.',
 'Awesome repair work. The Staff at AW were very professional and handled my vehicle repairs in a timely manner. When I picked up my vehicle the repair work and paint was factory perfect. I would highly recommend AW to my friends and for my future needs.',
 'Do not take your car here. The dealership recommended AW but I would never recommend to anyone. They took longer then they said to fix my door and when I finally got the car back it would not open from the inside! I took it back to be fixed then a rattle and air leak started in the door. I again took it back and it still did not get fixed. The dealership took a look at the door and agreed it was not done correctly. I took it back a third time b/c they said they had fired those working their previously and the current team would do it right. Again they did not fix the problem. The only reason I give them one star is b/c of the friendly and professional lady at the front desk. They must have some kind of deal with the dealerships to keep getting their business.',
 'Aw collision did a good job fixing my rear bumper.Theresa H.was so helpful, she called my insurance company to make sure that I will have a rental car to use.And made sure that my insurance will take care of all the charges.\r\nThank you AW collision for the great job.',
 'Terrible experience EXCESSIVE amount of time to fix finder. Lack of communication with me on progress  Broke seatbelt, lost car emblem, and had to repair lights ($800.) when I finally got my car after almost 8 weeks',
 'I am completely satisfied and happy with my experience with AW Collision. Their customer service was exceptional and every single one of their staff were friendly, nice, and professional. They kept me updated throughout the whole process. My car looks even better than it did before the accident! They also cleaned my car thoroughly before I picked it up. They took care of everything in dealing with the car insurance and advocating for me to make sure my car got the parts it needed to be back in great condition before the accident. I definitely recommend AW Collision. They are the best.',
 'When someone rear-ended my car, I was really furious. But then I found these guys, who offered me great prices and seemed like honest people. The work they did on my car was flawless. I love it!\r\nThank you Theresa for helping to get my car done as fast as possible. \r\n\r\nThanks a lot',
 'I got into an accident and took my car to AW collision because they are a dealer certified collision repair center. I got an original estimate of the damage from an estimator. When I took it here Theresa realized there was more extensive damage than even myself or the estimator had noticed. She was very helpful. She kept in contact during the 3 week period my car was in the shop. She arranged for enterprise to pick me up and drop me off. Overall service was fantastic. I Highly recommended this place to anyone who needs their car fixed after being in a collision. Also, the detail they did on the car was AMAZING. Thank you all for your help and getting me my Cadillac back!! \r\n-Jerome price',
 'Thank you Vince for the great service and making our day... Your shop is very caring and made sure we were taken care of.... You made our day \r\n... There sure be more shops like this one...I highly recommend this place....Caio',
 'I recently had a car accident and had scratches\r\non the side of my Volvo S60.  The Volvo dealership recommended the AW Collission to repair my car so I made an appointment and was seen immediately. It only took 5 days to fix the scratch on my car.  The scratches were gone and it looked like like on how it was before including the exact color and the glitter on my car was in place! Also, as soon as I received my car, they cleaned the interior and exterior of my car which was UNEXPECTED!  I was soooo happy with the job and Im sooo amazed on how my car looks!! Thank you AW Collision for taking care of my car! You guys rock!!',
 'Three weeks after buying a brand new Volvo someone slammed into my rear bumper. Volvo Las Vegas referred me to AW Collision and I could not be happier! When the insurance adjuster came out to give me an estimate she did not notice that the part that holds the bumper to the car was broken but AW Collision did and now my bumper looks as good as new after their repair. AW handled all the insurance details and the whole process was very smooth. Tom and Theresa was very professional and I would not hesitate to use AW Collision again.',
 'Gosh this company is amazing ! I took my car here for a repair to the rear bumper of my Honda Accord 16 when someone rear ended . I was referred here from the Honda dealership so I had high expectations. I believe it was Wendy who was doing my paper work. She was super friendly, and helpful and was able to answer any questions I had. Tom was the one who took care of my case and was very thorough and explained everything to me about the damage from my car. If it had not been because of the opposing insurance taking forever I probably would have gotten my car back in two or three days ! That is how fast they were once the quote got approved. When I came to pick up my car they completely detailed the car and the car looked even better then when I picked it up the first day I bought it. My husband even asked if it is the same car lol ! Thanks you so much aw collision! Highly highly recommend !',
 'Highly recommend aw collision if you need anything done to your car! They did amazing and have great customer service. Tanya Wendy and tom really helped me out!! Never had anything done to my car before, and many people told me bad experiences they have had with other body shops but they did amazing and the bumper matches perfect! If you want the job done right this is the place to go!! They were also very friendly to my new puppy that I can not leave home alone just yet haha!',
 'My Honda Odyssey was repaired at AWC after an accident in April. Repair took longer than expected but they did a great job fixing my car. They made sure my car rental was covered during the extra time it took during the repair. Car looks as good as brand new.\r\nAWC has very friendly and courteous staff. David Morales, Jeff, Tanya, Ozzie were all very helpful during the repair process. David dropped/ picked me up from work when I took the car back a few time for minor issues. David addressed my concerns immediately and also got my car detailed as well.',
 'The Cadillac dealership in Las Vegas recommended AW Collision and I am happy that they did. Ben the service rep maintained very good communications with me so that their was no confusion on what was being done and when it was being done. My car looks a good as new. I would highly recommend their services.',
 'Great Srvice ! Higher recommend!!! I had a car accident with my Honda Accord 2016 and I got helpful from A-Z .everyone so kinds.\r\nThe car looks like new one and like nothing happened even They wash my car in and out.',
 '5-11-17 updated review. It is. It letting me leave another one. The team at AW Collision has done it again! My passenger side mirror in my Mini Cooper needed to be replaced and repainted because I hit a construction cone. I took it to Ozzie and Tonya and they went above and beyond and my new mirror cap repainted. It matches absolutely perfect and looks like nothing aver happened. Thank you guys so much for doing excellent work and having such great customer service. I will refer anybody to you if they ever need any body work. \r\n\r\n\r\nI had a great experience with AW Collision. This was my second time using their services. First time (about 4 years ago)  I had an accident in my Volvo C30 (not my fault lol), and the repairs were flawless like nothing happened. Their customer service and communication back then was so good that I decided to use them again this time around for my Mini Cooper. There was debris on the freeway and I could not avoid it and it did a lot of damage to the bumper and fender. I bought the mini in Portland from a dealership almost 3 years ago. That dealership lied to me when I asked them if it had prior damage/ accidents and they said no. 6 months later in this hot and dry climate my paint started cracking on the hood and progressively spread and got worse because there was damage and they did a Mickey Mouse job on repairing it. So I figured I will just get that repaired as well while my car was there already to get that other damage repaired. Once again it looks flawless and better than new. The customer service from everyone there  is great, they explained everything in detail to me. From what they were going to repair, to why my paint had cracked, to the quality products that they use and why. You get a lifetime guarantee as well which makes me happy and confident that they stand by their work. I have had two separate great experiences and I will refer people and use them again myself (hopefully not anytime soon lol). I brought my car in kinda dirty and when I picked it up it was so clean on the inside and out! That too made me super happy because I was planning to get and nice car wash after I picked it up and now I did not have to. Thanks so much you guys a big thumbs up to you all!!',
 'Run from this place it is a black hole for automotive repair. They have had our car for almost 4 MONTHS and blames everyone else.  This was only the back right quarter panel, easy job. They did not even start on it for over 36 days. We only went there as a referral form the dealer and they have stopped referring them too. STAY AWAY !!!!!!',
 'This is the recommended Honda body shop (at least for Honda West since they do not have a body shop).  Replaced the rear bumper cover on my new 2017 Ridgeline.  No paintwork involved so I can not speak to that but their workmanship on the cover was excellent.  Fit was perfect and no scratches where it meets the metal.  Even washed and detailed it, was not expecting that!  Thanks guy for a job well done.',
 'I just picked up the second vehicle I have had repaired at this shop. I worked with Mike throughout the entire process. He very clearly explained to me what the process would be to have my vehicle repaired so that I would understand the time required for the job. I can not tell that there was ever any damage to my truck. It looks great! Plus they took the time to detail the interior of my truck. Everyone in the office was very friendly and helpful. If I need body work done again, which I hope I do not, I will head back to AW Collision.',
 'My father had an 08 Honda Pilot towed to aw collision. Sadly the damaged totaled my vehicle, but the staff was very helpful and professional. They were not over my vehicle with me and explained the process and the reasoning as to why and what exactly totally his pilot. If we ever need anything body wise we will be brining our vehicles here. \r\n\r\nJoseph & Carolina Guillen',
 'I have had 2 great experiences with AW Collision. I was rear-ended back in late 2013, and they handled the repairs beautifully and professionally. It was $5,000 worth of repairs and I paid nothing. They handled everything with my insurance company, made sure I had a rental car set up, even gave me a ride when Honda determined my car was not safe to drive after the accident. Their work was excellent and on time. \r\n\r\nThey have a lifetime guarantee for their work, and they honor it. Fast forward a year and a half later, my trunk latch stopped catching. The front desk employee (whose name I do not recall) was always so pleasant over the phone, and patient with me when I kept needing to reschedule dropping off my car - and she was so polite when I arrived in person. After I arrived, David Morales introduced himself to me and we checked out my car together. (He even helped me find a tiny screw that fell out of my sunglasses while we were outside). They fixed my trunk latch in less than 24 hours free of charge, and surprised me with a FREE DETAIL on my car! And David said he would give me another free detail in 1 month if I wanted to bring it back. Honestly, I was blown away. \r\n\r\nThese folks truly exceeded my expectations. Kudos to David and the general manager, Ozzie, for their professionalism, attentive customer service, and high quality work. Thank you to the entire AW team for bringing some peace of mind (even JOY) to the inconvenient process of being in an accident or being without a vehicle. I will definitely use you exclusively for any future auto body repair needs.',
 'I was in a car accident that I was not at fault for.  Brought my car to AW and they walked me through everything.  Al, Kimberly, Imran, and Kristin were THE BEST EVER!  I cannot express to you how nice, helpful, and efficient they were!  They made my entire experience less stressful, took that worry off my shoulders. When I picked up my car it was detailed, engine washed/polished, car clean as a whistle!  I am an extremely satisfied and happy customer.  Thank you AW!!!',
 "Exceptional customer service and amazing work!! I was referred to AW Collision through my Honda dealership after I was rear-ended in my brand new '17 Honda Accord. Both Theresa and Wendy were extremely helpful throughout my entire experience at this body shop. My insurance wrote an estimate to have my bumper repaired and not replaced, however Theresa reassured me that she would let me know the extent of the damage after they removed it and would write a supplement to my insurance company. Sure enough, I did get a brand new bumper all thanks to Theresa. Theresa is such a sweetheart and truly cares about her customers! When I tried getting a rental car through Hertz (whom I had to use through my insurance) and was given a hard time (they said they had no vehicles available), Theresa was very persistent in calling multiple locations and handling all rental car and insurance phone calls. My Accord looks brand new again and I am impressed with the work done on my bumper. I would definitely return to AW Collision! Thank you Theresa and Wendy!",
 'I took my car here based on past excellent service I received from Theresa and Al. Professional and courteous service! My car looked brand new and they deliver on time. They took care of my car rental and updated me of progress of repairs. 10 stars!',
 'Really bad service didnt fix my car on time dont go here so bad so upset about it you would know what I am talking about if you went their liars and ass holes!!',
 'After reading many reviews for AW Collision i knew i picked the right place. Boy was i right. My Honda Accord was rear ended. I went to the other party for an estimate and they tried giving me all after market parts. Once i talked to Tom he stated thats not how they do business. Tom order all original Honda parts and kept me up to date during the repair process. My car was repaired beyond my expectations. Tom even went a step further where he detailed my entire car, including the engine bay. Once i got my car back could not believe the perfection of the repair. I was very happy with the outcome. \r\nIf you need your car repaired this is the place to go. Trust me you will make the correct decision. \r\nThanks Tom you guys are the best.',
 'Unfortunately my vehicle was hit twice and I chose to bring it into AW Collision. I am so glad that I went to them for my repairs. They made the whole ordeal quick and painless. The whole stuff was extremely helpful and a joy to deal with. Therese is the one that helped me the second time around. She was great!!! They did a great job at repairing the damages to my vehicle. I had a 2016 Accord Sport and they made it look brand new. Hopefully I will not need to work with another collision center, but if I do I will definitely be bringing my vehicle back to AW Collision.',
 'The Volvo dealership recommended AW Collision to me after I was in a car accident. From the start they were super helpful. They picked up my car from the dealership where I originally had my car towed. They immediately got in touch with the other driver is insurance company, dealt with them on all issues and gave me an immediate update each time I called. Tanya and Enrique were both great!!! Though I hope I never need them again, I would absolutely recommend them. My car looks great, just like new and paid attention to all details.  And, the bonus was they detailed the entire interior of the car for me!! That was super awesome, and I cannot thank them enough for everything!!',
 'This is my 2nd time coming to AW Collision and they have done an awesome job again.  When I got in an accident I drove straight to the body shop.  Tom, Wendy and Theresa were so nice as soon as I walked in.  They made me feel very comfortable and Tom immediately helped me file my claim.  During repairs I was updated and had no worries what so ever.  It took only 9 days for the huge repair and now I am so happy I no longer have to ride the bus to work.  I am so happy with the repairs they did to my baby and the wonderful detail they did.  My card looks brand new again. Thank you AW Collision for doing another great job. I recommend them 100%.',
 'I was referred to AW Collision by the Honda dealership. This was an exceptional experience from very professional staff.\r\nKimberly was delightful from the first time she answered the phone.\r\nAl helped deal with the responsible party is insuance claims adjuster, who was not at all a nice person to work with.\r\nImram has exceptional customer service skills, he called to keep me updated on the progress of the repairs as each phase progressed.\r\nThey detailed my car before I picked it up. The repaired side looked perfect, the paint color matched exactly.\r\nI just cant say enough about them making a difficult situation a much better experience.\r\nI would definietly use them again if needed, and highly recommend them to others.\r\nGreat job everyone,\r\nThank you\r\nShannon Summers',
 'First time using a body shop and had a very bad experience with AW Collision.  Our brand new, 2-hour old Cadillac SRX (t-boned by a hit & run driver) was towed to this shop as recommended by Cadillac of Las Vegas on April 18th.  Our vehicle was not driveable so we knew that we were going to need a rental car which was fine.  Things started out okay, and our point of contact was Enrique who was very polite and cordial and kept us up to date via phone and emails.  The adjuster went to look at the vehicle and approved the quote, our insurance company sent them a check within 3 business days and they were able to get the parts ordered.  We also knew from the start that it was going to take a week to get the new door and quarter panel as they were on back order.  The parts came in and we were told by Enrique that the vehicle would be ready at the very latest on May 16th.  Well, everything started to go downhill from there.  \r\n\r\nAW then started working on the vehicle and when they finally cut into it they found that there was further damage and that the adjuster needed to come out again to approve some further charges and request another check.  Enrique then said the vehicle was going in to paint on Friday the 17th and he thought we would be able to pick it up May 22nd or 23rd.  When we did not hear back from Enrique we called and were told he was on vacation for the rest of the week and now the vehicle would not be ready until after Memorial Day.  After the holiday weekend we were told the vehicle had to be brought to the dealership to have the suspension repaired and it would only take a day or two and then back to AW for final detailing.  When we did not hear back we called Cadillac and were told that AW forgot to order some parts.  Cadillac felt bad that we were now going to have to wait another week for the extra parts so they gave us a loaner to use.  So, we turned our rental car in which cost us $975, our insurance only covers a max of $750.  We spoke to Enrique and he told us that he would speak with the adjuster and they could get the charges rolled in to the additional work and we could take that overage off our $1000 deductible.  The vehicle was finally repaired by the dealership and delivered back to AW on June 3rd.  We called AW on Monday June 6th and were told the vehicle was ready but before we could pick it up, they needed final paperwork from our insurance company.  Come to find out our insurance company was awaiting paperwork from AW.  The vehicle ended up sitting there ready to go for the entire week and we were finally able to pick it up on Saturday, June 11th, almost 2 months.  I forgot to mention that for over a week we were unable to reach Enrique and were now told that we had a new contact named Tom.  We spoke to Tom a couple of times on the phone prior to coming in.  We told him what Enrique said about the extra $225 we paid for the rental car and he said there was nothing they could do about it.  When we arrived on Saturday to pick up the vehicle I wanted to look over the vehicle with he and the manager Ozzie but they wanted to collect the payment instead.  We chose to pay cash and Tom made a snide remark about this being a cashless society, very rude.  I complained about the extra rental car charges, as this was all there fault we were delayed since they forgot to order parts and did not do the work when they promised to.  Tom again said there was not anything he could do and when I got upset, Ozzie gave us 50% of it back.  The entire time Tom was just rude and brash.  He told us they washed the car the day before but it rained so they did not have time to wash it again before we picked it up.  We do not think it was ever washed, the dust on the entire vehicle was very thick and heavy.  This was also a new vehicle and the inside was pristine when we received it from Cadillac.  When we picked it up from AW there were several dents in the leather and grease on the light colored interior, very, very upsetting!  I will give kuddos for the outside, they did do a good job on that.  We would never recommend this shop to anyone for all the grief they put us through.  Not sure why Cadillac uses them, they have other bad reviews on Yelp as well.',
 'This shop was highly recommended by my Honda dealer.  I have been here twice due to  reckless drivers and both times I was given an extremely fair quote and I was shocked at how reasonable they were. Fabulous work in a short amount of time and very professional. I did not just pay and leave. They took the time to explain the repairs to me and that includes a warranty.\r\nWhen I picked up my car they had detailed the inside also!! Who does that? Kudos to the staff and owner.',
 'The repairs done were excellent. It did take longer than expected. SRS system needed more parts replaced than first diagnosed. Overall good job.',
 'HARD TO FIND!!! TOUGH TO BEAT!!! \r\nIf you are looking for a cheap hurry up job this is  not the place to  go.  If you are looking for a professional job where patience is the golden rule for they  use OEM parts not counterfeits and sometimes that takes more time like on my VOLVO. Of  course  a lot  of insurance companies try  to cut corners to save money and tell the body  shops to work with  them. not AW...the real and right  thing  what is best for the customer and of  course waiting  for the real parts on imports takes more time  sometimes but down the  road you would think  the car is  like  new. AW is "hard to find... tough to beat\' worth the wait and trip. thank you.  M. Haddad, Las Vegas,  NV',
 'This is the second time that I have brought my car here, and it has once again been cpnfirmed that this is the ONLY place I will take my car to get repaired after being in an accident. I was rear-ended by some men from the Netherlands in a Budget rental car pn June 16th. The insurance company affiliated with the rental company was really difficult to get ahold of and maintain communication with; however, Theresa did an excellent, outstanding job at holding the insurance company accountable in order to get my car fixed as quickly as possible. When I picked up my car, it was mpre beautiful tgan ever before and was completely detailed inside and out - engine and everything! All the staff are very friendly and very efficient at their jobs. I would not take my car anywhere else! Trust this company completely and wholeheartedly!',
 'When someone rear-ended my car, I was really furious. But then I found these guys, who offered me great prices and seemed like honest people. The work they did on my car was flawless. I love it!\r\nThank you Theresa for helping to get my car done as fast as possible. \r\n\r\nThanks a lot!\r\n\r\nThis was my previous review of this company. But recently we discovered mice in the engine that originated from this shop. They ate through several different parts in the engine. The boss of the workshop stated that he did not care and would rather make us pay to our insurance. I  even reported this to Volvo, who said they will not be recommending people to this workshop again after the utterly rude behavior they presented.',
 'I am completely satisfied and happy with my experience with AW Collision. TERESA H. HELP ME A LOT.  Their customer service was exceptional and every single one of their staff were friendly, nice, and professional. They kept me updated throughout the whole process. My car looks great. I have a Cadillac SRX 2014, They cleaned my car thoroughly before I picked it up. They took care of everything in dealing with the car insurance  for me to make sure my car got the parts it needed to be back in great condition before the accident. I definitely recommend AW Collision. They are the best. I will recommend  this place to everyone!!',
 'My experience here was completely amazing! I was very impressed with the service I was given ; everyone was friendly.  I was worried if anyone could have fix it but when went to go pick my car up she looked brand spanken new! I love it here and will continue on coming and recommend my friends and family! Everyone needs to come here!',
 'AW Collision provided an excellent service . My Honda CRv was rear ended and Honda West dealership referred me to them.  I called their office first and Ms. Kimberly was so gracious and friendly over the phone and set me up an appointment right away. All the staff were welcoming and friendly and  hats off to Mr. Pedro Espinoza for providing genuine and excellent service . He went above and beyond with my car repairs. He always give me an update and follow up whats the next step . He even stepped out of  his way to check with Honda service center and set me up an appointment at their expense  because the lift gate that was ordered was not working as it should be. He made sure that I can use my car with no issue as we are scheduled on a road trip that weekend. I will definitely recommend AW Collision to all my friends and family. Thank you Mr. Vince Zito  and staff for always delivering the best service to a happy customer like me.',
 'The first thing I want to stay about this place is that this is where car dealerships take their cars to get detailed. So right there shows you are in good hands. \r\n\r\nI was rear ended and then back of my car got super messed up. This place did such an amazing job fixing everything. Tanya Valencia, the manager and my new best friend, kept me updated with everything that was going on. When I was rear ended, the frame of the bumper got dented and pushed my frame in. $5100 worth of damage total! Tanya called me and emailed me pictures of everything that was going on. I was even able to swing by after they had taken the bumper off to take additional pictures for my lawyer. My car was in the shop for about 3 weeks total because they had to wait for parts from Kia. No complaints there, but I am happy to say my car is back to factory condition. \r\n\r\nThis place is so awesome. I have a green Kia Soul, green tea latte to be exact. I have been told this is the hardest color to match when being painted but they did it perfectly. My car looks better than it did when I got it from the dealership!  They even cleaned it inside and out! \r\n\r\nTanya is incredible. When I had first came in to drop off my car, I told her what had happened with the accident I was in. She had gone through something similar and told me what she did about it and who she got for an attorney. She did not have to do that, but it made me happy she went the extra mile and gave me that advice. \r\n\r\nIf your car has a boo boo, you definitely need to take it here!!!',
 'NEVER go to this apartment unless u r CRAZY!!!!!!!\r\nWhen I move out, they tried to take all my deposit by all means, there is no way you can take your money back! \r\nAnd after I left, I told them that I left something for my friend to pickup. But when my friend went there,he found all the valuable things were gone!!! laptop, skateboard, even the scales! \r\nThis experience is awful and I feel disgusting!!!!',
 'This community is an extremely beautiful, well kept and peaceful community. It could not be better located, away from the big street country club. "A great place to call "Home".  I live alone here with my kids and could not feel safer anywhere else. The maintenance and office staff are always friendly and quick to respond to such issues. I have loved my time here and will always recommend it to others. Cynthias friendly manner has always made me feel taken care of while I lived here. They are getting new gates where the community stays closed after buisness hours. Im so excited for this.',
 'I would not recommend this complex at all.\r\nThey like to blame the residents when they screw up in the office and when they are confronted they act like they have no idea whats going on. They are hardly in the office and claim that they were, wtf i was just there how are you gonna tell me that you were.\r\nCynthia is really rude and will be quick to use such foul language towards you.',
 'Okay, so this was mine and my boyfriends first place together. When we first moved in service and help was great with the staff. But then a few months later idk what happened, change of staff or something. I moved out in December and I have been trying to reach them for mail that i should have gotten for my son that was just born and they have yet to call back or even answer the phone! When we lived there, people were hardly even in the office at their business hours, lunches would be extended or started early, or they would even be hours late to open. Apartments in general were nice, the staff though, could use some work on. It takes alot for me to actually go out of my way to write reviews but maybe I will get some kind of reply or hear from someone from the office now with this.',
 'I moved out early but was still paying for my rent till my lease has ended. I was told that I would be getting my deposit back which I did not, once it came to getting it, they would dodge my calls and try to have me redirected to another phone number that had no idea what I was talking about. I am now trying to get ahold of them to get my mail which I am 100% has no chance of me getting because of the rude manager who has been screwing over many people who has lived in these apartments, I was accused of stealing their tv and was not given an apology after they realized I have not. Living literally anywhere but here is the best decision you can make. (P.s not a great neighborhood and there is cops cramped on that street frequently.',
 'I told you before I left that I have something left to my friend. So I left the door UNLOCKED. \r\nWhen my friend got there, he found that door was LOCKED and every valuable things were gone!!!  So, you tell me, who else has key to your apartment? \r\nYou said I broke the lease, but when I told you I need to move out on 24th you are pretty much OK about this. Just before the day I left, I asked if I can get my deposit, then you said no, you can not. Are you serious?  If you told me no I can not have the deposit back when I said I am leaving, then I will take it. I understand. But what you said is to inconsistent to accept.',
 'This place is A-OK. I guess that means three stars.\r\n\r\nWe have only been here 2 1/2 weeks so far, but I guess I can edit this later if I need to. I notice that all but one of the other SV reviews (first-time reviews) are not really from Yelpers. This place is A-OK.\r\n\r\nWe are paying $850 plus water, electricity, and internet for a 2-bedroom, 1-bath apartment that was built around 40 years ago (circa 1978). So far, I am telling everybody that I love it more all the time.\r\n\r\nWhat I like:\r\n-The price :-)\r\n-The location. This happens to be very close to work opportunities for my sons.\r\n-The site plan. This complex is a vintage "row" complex with four long rows around two long lawns running east to west. Each lawn is flanked by two of the rows, two stories high. Unlike the scattered site plans of cluster buildings that became popular in the 1980s, this "row" layout fosters community. I can hear and see children playing in the yard, and I can see grown-ups coming and going. The newer scattered style of site plan makes a complex seem always deserted as though nobody really lives there. If you must have your utter privacy, maybe you like the newer style layout better. But if you like "community", this "row" layout or a semi-"commons" layout like the Springs at Gilbert Meadows on 625 East Juniper Street in Gilbert feels better.\r\n-The grounds maintenance. We were almost to rent at Sycamore Square when somebody referred us here. We had been dismayed at the trash and dog droppings there. So I have been grateful here for what seems to be surprisingly proactive ground maintenance. And I like the mature trees.\r\n-Our renovated apartment. It has new fixtures, countertops, tiled faux-wood vinyl floor, carpet, and paint. I especially like the new toilet that flushes like a champ (a little too enthusiastically, to be honest; splash! But I am developing a delicate trigger finger).\r\n-Sufficient covered parking. Enough parking. Enough said. Not assigned.\r\n-Freaky fast maintenance. The maintenance man appeared promptly a few times to address our move-in requests. But see the other list.\r\n-Cute property signs. I love that the purple bunches of grapes on the signs tell me I am home.\r\n-Smoking policy. There is no smoking allowed inside any of the apartments. Our apartment smelled fine. We do of course smell some tobacco and marijuana in the complex occasionally. But that is been the case anywhere.\r\n\r\nWhat I do not like:\r\n-There was one cockroach on the day we moved in. This seems to be common with new move-ins. Nothing I have not experienced before. And I do not take it as a harbinger of roaches galore. We will use our boric acid as usual. And I have not seen any roaches on site or since that one. But it still was not fun.\r\n-Window screens missing. We moved in just in time for glorious fall weather (ergo the children playing outside). But out of four windows, only one has a screen, and that one does not fit tightly. In 2 1/2 weeks, screens have not been forthcoming. Cynthia told me they used to make them on site, and they are trying to find a new source. But still it is unfortunate to have all our windows closed on beautiful days like this.\r\n-Insufficient dumpsters. There were three dumpsters here, which may have been adequate. But in a goodwill gesture, one of them was replaced with two residential (!!!) recycle bins. Needless to say, those two little recycle bins are perpetually stuffed, and the remaining adjacent dumpster is also often overstuffed. I have to take my recyclables to the City recycle center, which is fortunately less than 1/2 mile directly south in the Park \'n Ride next to Home Depot. The two little residential bins desperately need to be replaced with a full-size recycle bin. And in my opinion, for proper social engineering, the recycler dumpster should be alone in the remote dumpster enclosure at the north side of the complex leaving the two trash dumpsters at the south side. I am sure a sit-down talk with the City of Mesa could resolve this promptly.\r\n\r\nNot all that significant to me:\r\n-There is an on-site laundry room instead of in-apartment hookups. It is conveniently close for everybody. And it includes a web status page for all the machines.\r\n-The parking is gated.',
 'This is a fantastic airport that is very close to YYC. Service is excellent and the decor is stunning. The main lobby should be featured in a photo shoot - love the giant gold ottoman and stack of gorgeous pillows - and the rooms themselves are immaculately clean and graciously appointed. The shower head is fantastic, you will feel like you are at a spa. This place is affordable and makes you feel like you are at a high end resort rather than beside a scrap yard by the airport. I am seriously looking forward to my next trip to Calgary so I can stay here again. Do not forget to use the bathrooms by the south entrance (by the convention center). Super clean and simply beautiful. Highly recommended.',
 'One of the most beautiful Radisson lobbies that I have ever seen. Lobby, hallways and rooms were fully remodeled (or new). Staff was friendly, check in was quick, internet worked like a charm and parking was free. The room was completely remodeled, comfy beds, large LED TV with cable, nice convenient lamp shades and plenty of charging ports. They also provided water and coffee maker in room which was especially helpful when you have a 6 am flight. The room also had a controllable thermostat and a functioning AC. They also have heated tiles, which I am sure will be a nice touch during the winters. They offered us 20% discount on breakfast, which was a nice gesture - however, we did not use it as we had an early flight. They do have an airport shuttle and are about 12 min away from departures. Overall great experience and would come back.',
 'My wife and I stayed here for a couple nights just to get away from Edmonton. Check-in and check-out was easy. For whatever reason two queens is a cheaper rate here than one king, which I would have preferred. They tried to upsell us but it was not worth it. In any case, we were extremely pleased with the rooms and it was probably the cleanest hotel I have ever stayed at. Obviously it is very new as even the furniture still smelled new. The rooms are large and the washroom even has heated floors. What a bonus. The indoor pool facilities were nice to use and the sauna was immaculate. If someone told me the sauna was brand new and opened that day I would have believed it. \r\n\r\nUnfortunately this hotel is in the middle of no where so either make sure you have a car or are headed to the airport with their shuttle. Our room overlooked a neighbouring junk yard full of beat up cars. Keep the curtains closed I guess as it is quite the eyesore. Also, on the second morning we were there, we were woken up by a crying child next door which seemed to last forever. Not much the hotel can do about that but it really seemed like the father was egging him on which I thought was rude since it was still early. Definitely the hotel could have been constructed with better insulation between the walls because we could even hear the parents just chatting at normal volumes.\r\n\r\nI would stay again during our next trip to Calgary. Despite being in the middle of no where, the prices are still relatively low, offering great value especially considering the brand new rooms.',
 'We recently stayed at this hotel during our trip to Calgary. \r\n\r\nHere is what I loved about it:\r\n- The lobby is gorgeous. But it is not big and grand so do not except that. It is not a huge hotel, only 3 floors \r\n- The check in was fast - took about 5 mins, I had reserved on Expedia. Service was friendly. \r\n- It was quiet. Saw 3 people in the bar area, no one in the halls. It seemed like it was empty which is nice if you like quietness and solitude but not if you like action\r\n- It is super clean and modern. Love the color scheme and the bathroom mirror! The bathroom even comes with heated floors! The hotel is only 4 years old so did not see any wear and tear\r\n- Free parking\r\n- Good price and value\r\n- Rooms were very spacious\r\n\r\nHere is what I am not a fan of:\r\n- The shower pressure was okay... water was hot but pressure could have been stronger and would prefer shower handle that you can take down\r\n- It is 15 ins away from airport so not that close, also 15-20 mins away from downtown. It is actually kind of in the middle of nowhere. So a car is a MUST!',
 'How disappointing!  I have always stayed here when going to Calgary, but I was disappointed on my last stay Easter long weekend.  There was a bandaid in the pool and the pool area was filthy.  I went to the front desk and told them about the bandaid and all 3 staff at the front desk just stared at me and never said anything!  I felt awkward and said "thank you" expecting them to come and get it out, but it remained there all 3 nights!  I can not believe not one of them said "sorry about that.  We will take care of that."  When I got home I had an email survey they wanted me to complete so I explained my concern as I did just now.  The assistant manager emailed me back on April 8th saying he is informed the management team and asked I give them another try in the future as they would give me free breakfast and to contact him directly (Omkar Kulkarni).  On April 10th I emailed him back thanking him and stating I also never had my Radisson rewards added to my account yet for the stay and asked if he could look into that.  I received no reply for 15 days so I emailed him again on April 25th and again, I have received no reply.  My rewards are still not added.  It should not be this much work.  I will never stay here again.',
 'I love the staying for 2 nights during my trip to Lake Louise for my friend is wedding. I stayed at Fairmount for 2 nights and then layby Radisson for 2 nights. Although Radisson has no breath taking view within the hotel property, it provides me a very comfortable room to rest. Location is great not just to the airport, but as well the shops and resturant. The free wifi and parking is a bounus. Everything there are new and up to date. I feel like I am living in a studio unit of a condo. Thank you for the friendly staff to make my trip more relaxing .',
 'I spent two nights.  Well still here Writing this review as I stay. A Tuesday check in and Thursday check out. First night was ok except the air unit is so loud you have to turn up the TV in order to hear it. Second night (tonight) is horrible. Who schedules a wedding on a Wednesday night? Music was so loud it was bumping me out of bed and I am on the 3rd floor. Other guests and I were walking the halls thinking it was in a room. After calls to front desk they said the party would end at 11pm, then 11:30, then midnight. Finally stopped at 12:30am. If this was my neighbor I would have called the police at that point. They obviously care about whatever large amount of money spent for a wedding party booking than their guests that need sleep so they can work in the morning. I called a couple times to the front desk and they said they would make them turn down the music. It never happened.',
 'This hotel was much nicer than I thought it would be. That is partly because it is adjacent to the international airport. I assumed it would be a little shlummy or noisy. \r\n\r\nFirst of all, I do not think I heard a single airplane from the room. I often saw them taking off and landing which is why this was surprising. If that is your concern, do not let it be. It is a new hotel so there is no shlummy. The lobby is the best. Such a wow factor when you walk in. There is a mountain of pillows thy I found entertaining because the housekeeping staff seemed to regularly move them about. I really enjoyed the Calgary skyline behind the front desk counter. I did not get a pic of it. I have much regret. \r\n\r\nThe elevators are slow, but I take the stairs as much as possible. It is not a tall hotel, I feel like 3 floors, but maybe 4. I am ridiculous. So I know not everyone is willing to walking up and down stairs or even able to. \r\n\r\nThere is no free breakfast, but they have an onsite restaurant and I believe vouchers you can buy for breakfast. \r\n\r\nThe hotel has a pool. There are two slides. And a note tub. The hot tub is big enough for a dozen or more people to sit comfortably. \r\n\r\nThe rooms are nice and well appointed. Full length mirror, and one above the desk. Helpful if you are sharing a room and need to all get ready. \r\n\r\nThere is a train station 5-10 minutes walking. And across the road (driving) is a shopping center with a grocery store. There is an ATB corporate office towards the back that has a Tim Hortons. Google says it is always open, but it is only during the weekdays. \r\n\r\nI am happily stay here again.',
 'I usually stay here on work trips. It is a nice hotel very new. The lobby is gorgeous. The rooms are nice and clean. I like the showers. The gym is OK it is a typical hotel gym with some cardio equipment and a couple of free weights. The service is always friendly. And check in is usually quick. Even when it is busy I have not had to wait for a long time. The beds are nice and comfy and the rooms are pretty quiet. The view leaves something to be desired. I am currently looking out at a car graveyard surrounded by a grey fence. Since it is by the Calgary International airport you can also watch planes take off. I think that is pretty cool.\r\n\r\nThe food is pretty good. I have tried everything from the jambalaya to steak to spinach salad with goat cheese. The breakfasts are overpriced but typical in a hotel.\r\n\r\nThe meeting space is also really great. There is large and small rooms that can accommodate many different types of gatherings.\r\n\r\n I have tried their spot as well and have gotten a good service. I had a facial and the staff was very polite and professional.',
 'This is a very nice hotel in Calgary.  I chose it because I do a lot of business with the Radisson in Edmonton and have always been happy with them.\r\n\r\nThe rooms are spacious and bright, bed was very comfortable.  The bathroom door slides open and closed and there is no way to lock it.  Which is fine, but it seemed a little odd.\r\n\r\nThere was a nice big window in the room, but it overlooked a junkyard.  Not so great during the day, but at night we were able to cozy up and watch the thunder storm.\r\n\r\nThe reason I can not give it more than 3 stars.. a few hours after we checked out, I received a phone call asking if I took the bedskirt.\r\n\r\nYes... the bedskirt.... Whos steals a bedskirt?  I do not think the guy was convinced that we did not take it..',
 'Pros:\r\nThere is a free shuttle to and from the airport (when you land use the phone by the shuttle stop to call them and they will send someone to get you. Usually shuttles leave the hotel at the top of the hour)\r\nA pool, hot tub, and sauna. And the pool has a giant water slide. Great for the kids. :)\r\nThe breakfast buffet has something for everyone - fruit, yogurt, bacon, waffles, toast, cereal..\r\nThe room has heated floors\r\nThere is a fridge in one of the cabinets\r\nThere is a restaurant on site\r\nThe coffee pods are actually pretty good. I am used to pretty terrible hotel room coffee, but this was not half bad.\r\n\r\nCons:\r\nThe walls are very thin. I was kept up one night by my neighbors (and people in the hall) talking loudly and woken up early the next day by the other neighbors playing their TV really loudly. Not the hotel is fault that some of their guests are super inconsiderate...but a little more soundproofing would have been nice.\r\nNot sure if it was the breakfast buffet or the dinner I had there...but my digestive system did not fully appreciate something I ate...if you know what I mean.\r\n\r\nOverall, a good option. I really enjoyed my room and my stay here. I recommend it especially if you are here for business or just flying in and out. It is pretty close to the airport but far from a lot of Calgary. But then, most things in Calgary seem far from other things in Calgary...they have really spread the city out rather than up. :/',
 'The calamari was a freezer burn disaster but they were very happy to no charge this and substitute for salt and pepper chicken wings which were really good. The goat curry vindaloo was very scarce on meat and mainly bones. The curry was made quickly and lacked character of a really well made curry. Presentation was good though. Drinks in the bar were also very good but also verrrrryyyy slow. \r\n\r\nTe rooms and beds were excellent. Very pleasant staff that tried to please.',
 "Best Airport Hotel in Calgary! Massive Value!\r\nWe are repeat guests at this awesome hotel! I never thought I would get excited about checking into an airport hotel for a few days, but THIS HOTEL rocks my world.\r\n\r\nThis hotel is for:\r\n- People who need to be near the airport\r\n- People who value efficiency, value, and also finding luxurious hotels that do not cost a lot!\r\n\r\nCheck-in: Beautiful lobby! Fast check in. Always pleasant. \r\n\r\nRoom:\r\nBooked a basic room on the ground floor. Ceilings are SUPER high and makes the room feel grand. Kind bed, desk, chair, full length mirror, side bar area, very modern and chic. The bathroom has HEATED FLOORS, a huge walk in shower, and great lighting. \r\nComfortable, clean, and quite wonderful.\r\n\r\nWIFI: Worked the entire time. Medium/High speed. No pesky passwords needed and very easy to log in to!\r\n\r\nFOOD and RESTAURANTS: \r\nWe had dinner twice at XS Grill. Amazing thai curry rice bowl! \r\nWe also had the breakfast buffet which had tons of options including a fresh omelette bar made to order. \r\n\r\nLocation: Near the airport. Under a 10 minute shuttle drive. \r\nShuttle will pick you up from the airport once you have collected your bags. \r\nFrom the hotel TO the airport, it will take you every hour on the hour. \r\n\r\nAmenities: Pool and Hot tub. \r\nGym- Had cardio machines, free weights, yoga mats, ball, bench, weight machine, and space to do your own thing. \r\n\r\nSummary:\r\nPerfect for a quick stop, a quiet night, or a value stay. The hotel is surprisingly chic and luxurious. It is hands down our favorite airport hotel in Canada! Just gives you a great sense of comfort and feeling at 'home'. Value for what you get cannot be beat! We will absolutely be back!",
 'Avoid aggravation, stay elsewhere. \r\n\r\nThe good:\r\nSpacious, modern rooms\r\nDelicious Saturday lunch Indian buffet\r\n\r\nThe bad:\r\nAll rooms have lovely views...of a junk yard\r\nWaiters at restaurant incredibly slow\r\n\r\nMost importantly, this is an airport hotel. Core function is to provide rapid and convenient transfers to and from the airport. The people running this place seem to have missed that. \r\n\r\nOn arrival told that "just call when ready" and shuttle would be there in "less than 10 minutes". Ended up waiting 40 minutes in that Calgary cold. Ok, can overlook this, maybe a one time thing. \r\n\r\nWhen departing, discovered that there is only one shuttle per hour, on the hour. Fine. Inconvenient but workable. Woke up early. Down in the lobby 5 minutes before shuttle to leave. Loaded up and set to go on time...except we did not. Had to wait 15 minutes for some family to get their act together. Finally off to the airport at 5:15am. Duty manager at the hotel calls. Shuttle TURNS AROUND en route to pick up a tardy couple. Expressed my annoyance to the driver and the duty manager. Told to call an operations manager, nothing they could do. Anyway, 35 minute trip to YYC from airport that markets itself as being only 5 minutes away.  Spare yourself early morning aggravation and stay elsewhere.',
 'Driving late at night we were lucky to find the last room available at this location. The front desk clerk Breanne was super nice and helpful. The hotel felt welcoming and clean walking in, and the room was no different! I would definitely stay again. We did not explore the other amenities.',
 'One of the nicer Holiday Inns I have stayed at, and just a few hundred feet from some nice new restaurants.\r\n\r\nFirst, the rooms are great. Nice, new decor complete with comfortable beds and lots of pillows (something I love about Holiday Inns). The televisions are also brand new, and very nice flat screens.\r\n\r\nThe lobby is HUGE. There are plenty of places to relax close to the fireplace, and it makes for a great spot to read, relax, or enjoy some of your continental breakfast, which actually features a pretty impressive spread. The lobby also has complimentary coffee, computers, and... Wait for it... FREE COOKIES!\r\n\r\nThe pool is nice and well maintained, as is the gym room, which features a cable machine, two treadmills, an elliptical, two benches, and dumbbells up to 50 lbs.\r\n\r\nAll in all, it is a nice hotel. I wish it was a little closer to some more restaurants and bars, but that is just nitpicking for a newly developed area. This is a REALLY nice place.',
 'Really nice HolidayInn. Pretty new building, good amenities and friendly staff. My room was huge and clean.',
 'My wife, myself, and our wedding party stayed here on our wedding night. The staff was very friendly and genuinely seemed to care. Everything was in perfect order. I initially did not have high expectations being a Holiday Inn. I was mistaken. Initially we were going to stay at the nearby Hilton Garden Inn. They did not have any kind of shuttle available to our nearby venue, whereas the Holiday Inn went out of their way to make sure that our transportation needs were met. Highly recommended!',
 'Very surprised at how nice and new everything is here, and it is not expensive! My husband and I are on our way to our honeymoon and needed a place to stay on the way. I am very happy with this last minute choice! I would recommend this place to anyone.',
 'What a surprisingly awesome Holiday Inn! \r\n\r\nI generally hold somewhat lower expectations when staying at a hotel in this price range (my room cost $123 one night; $108 the next). I completely underestimated this gem!! Upon entering, the lobby was clean, well-lit, and comfortable; at this time, decorated for Christmas. Check-in was easy, and we soon found ourselves in a spacious king room with modern decor. Everything smelled and looked brand new and well-maintained. The bed was ultra-comfortable. The bathroom featured a large, walk-in shower. The bathroom toiletries are basic and rather low-end, so bring your own if you have more high maintenance needs. \r\n\r\nBonuses: \r\nFREE breakfast that was actually super delicious! I do secretly love those simple little omelettes, filled with American cheese, that I top with salsa. The biscuits and gravy was also top-notch! \r\nFREE Wi-Fi\r\n\r\nOverall, a comfortable, clean, well-appointed hotel for a tremendous value! I will definitely be a repeat guest when traveling to the Canonsburg area.',
 'GREAT STAY!!  My brother stayed here with his family for our son is graduation. He and his family loved it. Loved the staff, the pool and free breakfast. They had a suite and enjoyed all the space.',
 'Average hotel for a high average price for the area.  When they put the new runway in they had to surgically remove a couple of floors from this place and as such it got a complete makeover.  Rooms are clean, bed is very comfortable and you can find this place for around 100 bucks if you search around.  Over all, nothing special in my opinion...it would be a great place at 60-70 bucks but at over 100 it offers very little value for what they are asking in my opinion.  Parking is extra too.',
 'Fantastic hotel, has starbucks coffee. Probably best hotel room in the airport area.',
 'Hummmm... Quite different from ones in U.S. Much cheaper and less luxurious. You get what you pay for\r\n.\r\n\r\nPrice: $178.53 in total. King size with breakfast and 5000points.\r\n\r\nBreakfast :I thought breakfast is buffet according to their web site pictures but it is not. You can choose from menu. $8.99-10.99 worth. Toasts and bacon and eggs are cooked well. Muffin is flesh and warm. Indigo breakfast $8.99 is good enough. British breakfast is small for the price $10.99. \r\n\r\nStaff: They are helpful and nice.\r\n\r\nRoom: Clean and simple. Not so many things. Shampoo, conditioner, 2 soaps, makeup remover, 2 coffee, 2 black tea. No bathtub. No hair dryer! Microwave and fridge and safe. Airport view. Really quiet in spite of many passing by airplanes.\r\n\r\nLocation: Close to airport. 5-10 minutes drive. They have a complimentary shuttle service. It is not convinced to go to downtown.\r\n\r\nGym: Tiny but has weights, water cooler, sanitizer, ... Good enough.\r\n\r\nSwimming pool: Indoor and big enough. Jacuzzi is out of order now. It has dry and wet saunas.\r\n\r\nIf I have a chance to stay here again, I will go for the basic plan without breakfast and extra points around $100.\r\n\r\nP.S. This shower room does not have a door like The Empire hotel in NY. It cost about $700 for only 1 night stay. I was shocked by it and the awful view. Their roof top bar is cool though. This Indigo has much better view with tons of airplanes:)',
 'Indigo Hotel describes itself as a boutique hotel, which typically suggests uniquely styled rooms, luxury furnishings, stylish appointments, and certain amenities like wi-fi and a lounge. Described by Priceline as a 3-star hotel, its room rates have a typical upcharge for the exclusivity, $119/night, compared to cheaper rates for other hotels in its class. I scored a deal for $48/night off Priceline is "name your own price," and I would not pay full rack rate.\r\n\r\nCheck-in was easy and painless, and I was assigned a room on the second floor. I was too tired from the drive in to think to ask for a room facing away from the road and the runway. I had no idea how close the airport runway was to the building -- another good reason to check Yelp in advance. Unless you find the roar of jet engines at all hours of the night soothing, you may find yourself sitting bolt upright in bed hearing a noisy roar that rattles the windows. Walls are also quite thin. I heard a baby crying and someone is television at odd hours. \r\n\r\nThe room itself was modern and attractive, with wavy wood floors throughout and a super-large king-sized bed. The desk is pressed up against the wall with a comfy white leatheresque padded chair, and a pair of overstuffed chairs face the TV on the wall. Watching TV from the bed was not very comfortable despite a mobile arm. The bathroom is large and bright, although the shower is equipped with only a glass half-wall. I worried about getting the tile floor all wet from a basic hair washing, and was glad I put down an extra towel. \r\n\r\nMake sure to check in before parking your car. Hotel Indigo locks the top floor access to the hotel to room keys, and I trudged over four floors in -11\'C chill. There is no elevator service and the stairwells are badly marked. Dragging heavy luggage will not be fun but fortunately I had light carry-on. Parking costs $10/night, not a welcome addition atop the room charge. I suspect several people use park and fly services. Parking is very tight, be careful. \r\n\r\nThe beau and I ate in the restaurant downstairs, which serves breakfast and dinner. We both went for the Phi burger, which came out medium rare, dripping grease, and stomach-flopping with a pile of mushrooms and cheese that just did not taste right. I got through about four bites and gave up. Definitely not my cup of tea. The restaurant/bar is attractive enough and open until 11PM for food, 12PM for drinks.\r\n\r\nHotel Indigo feels like a more upscale alternative to a Quality Inn, but not truly a boutique hotel. Shop around for savings.',
 'Room was small and shabby.\r\n\r\nThe breakfast server yelled at me for not bringing a "coupon" with me. I said can you just check my reservation as I pretty sure it is in the room and I checked out. He said no and walked off. I had to catch a flight so no breakfast for me!',
 'Exactly what we were looking for for one night near the airport. Very good prices and the staff was helpful and courteous!',
 'I had my misgivings about this hotel because of other reviews I had read. \r\n\r\nI was a little concerned because I tend to be a light sleeper and the sound of planes taking off could really kill any plans for a good nights sleep.\r\n\r\nAs it turns out, the planes seemed to stop flying at around 11:00 pm. At least we did not hear any after that. \r\n\r\nSince my boyfriend and I do not go to sleep until around 1:00 am this worked out nicely. But I suppose if you go to bed early, it would be a bigger issue.\r\n\r\nAs for parking, it sucks big time. The parking deck was packed and we ended up parking on the 4th level and had to basically just walk down to ground level. We did not see an elevator....maybe there was one....in which case we will both feel like silly goobers. \r\n\r\nOnce you get your key though, you can get into the hotel through the parking garage with that. I made several trips out to my car and did not really feel unsafe.\r\n\r\nThe biggest issue? It was bleeping COLD and I am just not into doing that much cardio in crap weather. \r\n\r\nI actually really liked the weird bluish light that came into our windows. I told my bf that I think it would be cool if ALL places had that bluish light. I found it calming. \r\n\r\nI slept well, and was awoken bright and early by the sound of planes taking off overhead. I did not mind, although it was a little jarring. But, hey it is just as good as an alarm clock by any standards. \r\n\r\nBreakfast was a little annoying. They make you sit down and order something so then you have to wait for them to fix it for you.\r\n\r\nI appreciate the desire to be all fancy and stuff but I just want to grab my bagel and coffee and run. I am really just not that fussy. \r\n\r\nIt also seemed very clean, nice smelling, and bug free, which is HUGE with me. I am fairly easy to please so I guess that is something to keep in mind as well. I am a budget traveler so I usually just stay in hostels or cheap motels so this was a very nice treat. \r\n\r\nMy bf and I both liked it. I would stay here again once I have a little more cash.',
 'Great hotel! Worried a bit about my stay after reading some reviews, but glad I decided to give it a shot. There was no noise issue in my room even though you are directly at the end of the airport. Nice breakfast selection and other food options close by.',
 'Close to airport,  quick easy shuttle,  friendly and helpful staff. Pool and workout rooms great. Good value, but be aware that you will more than make up for the rate if you have to go downtown by taxi. Public transportation downtown is possible from the hotel, but it involves 1/2 mile walk, bus, and subway. The brunch in the restaurant each day was abysmal.  The waitstaff was frindly but apologized after each meal forthe eexperience.  Sunday, with 2 hours left of the brunch they were almost literally out of food, drinks and silverware. The waiter put the blame on the omelet station guy, but it seemed like they needed more than one other employee working.',
 'Totally sufficient for a day/overnight stay.  I had a 10 hour layover (yikes) into CPH (Copenhagen)  here and got a great day rate until 6pm, more than enough time.  I just wanted to nap, do work, shower and head back to the airport and total experience was fine.  \r\n\r\nShuttle back to the airport not an issue, service not an issue.  It is a typical Hotel Indigo and for the rate and responsiveness of staff, Am fine with it.\r\n\r\nVisits:  1\r\n\r\nTip:  This is a good if not great alternative to sitting at the airport for 10 hours if you want a bed and real shower.  Always ask for the quietest room when you stay by any airport, they have those.   This hotel is a few miles from the airport.   I got a quiet room and slept great!!!    The day rate is negotiated when you call in.  Be aware though whenever you bid a Priceline discount room, you will get the worst room in the hotel:  it is what it is.',
 'so far...i m in awe with the hotel room....\r\n\r\nthe rooms are done perfectly...nice color combinations in the rooms..\r\n\r\nRooms are clean...spacious...nice ergonomic chair with all the levers :P\r\n\r\nthey have an indoor pool and a gym and nice bar...gotta very cheap deal on hotwire....\r\n\r\nthanks Hotwire for booking me this property :)',
 'Hotel shuttle never comes. No one at front desk for 15 minutes. Terrible customer service. Do not stay here.',
 "My company has a Corporate Rate with IHG Hotel Brands  So my choices at Pearson Airport were the Holiday Inn, Crowne Plaza, or The Indigo.\r\n\r\nI chose the Indigo and am glad I did,  Several calls in advance of my arrival were handled very well.  Bravo Amanda and Stacy.\r\n\r\nI am disabled and was able to get their one and only disabled accesible room.\r\n\r\nThe room was a decent size with wood laminate flooring (LOVE IT!).  The bed was perfect firmness for me, and the pillows were perfect for me as well.  The wall mounted flat screen TV was in an odd position and should be on a swivel mount. Free Internet was of good speed.\r\n\r\nDid not eat the next moring, but while waiting for the shuttle, I looked at the menu and spoke to the waitress.  Prices were very reasonable for a hotel, and the waitress said the reviews she hears have been good.  She said lunch was awesome, but I have no firsthand knowledge.\r\n\r\nMy only negative was the shuttle bus.  The entry step is too high off the ground.  I am 6'1, and a partial amputee.  I had to have the driver pull over to the nearby curb for additional height and even then I had difficulty.  They have no disabled access on the shuttle unlike the Holiday Inn.\r\n\r\nThe hotel is located on the east side of the airport next to a flight path, but the room was quiet.  Nearby is a Greek place and a Hooters.  A moore is clothing store is next door, and I scored on Clearance items.\r\n\r\nOf the 3 hotels, I would choose this one in a heartbeat.  It is listed on hotwire as a Boutique Hotel which I would agree.",
 'YYZ needs to work on their signs, when I went to look for the hotel shuttle, the signs pointed me in another direction, in a loud and dimly lit location and I was not the only traveler confused. So I had to waste a roaming charge call to the hotel to find my hotel shuttle. When the hotel shuttle arrived, it was hard to tell since it was a plain white van and not well maintained one on that. The driving skills were also a bit questionable. When I arrived at the hotel, it took quite a while for me to check in since the customer before me was taking quite a long time, but the hotel staff did apologize and offered me a small apple juice for my inconvenience. The room was nice and I liked how you get free WiFi in the room but it is on the slow side. The bed was comfy but some of the pillows smelled of men is hair gel and did not give me an impression that they did a good job washing the pillows, if they did.  Was expecting a bit more for a so called "boutique" styled hotel. The hotel staff was nice though but I think the hotel in general needs to up their quality.',
 'I only used it for parking since I was going away for a week and the price was right.  I will not go back.  The shuttle does not drop you off by your car when you return, and if you are parked at the top you have to take the elevator to the second floor, go down the hallway past all the rooms, exit to a stairwell, drag your luggage up 2 sets of stairs, at which point you go outside and roll your luggage down to your car without any light. I got back to the hotel around 1 in the morning and could not see my car, which was parked at the top level.  I had to use the remote to see the lights on the car flash and then roll my luggage down the lot to the car in complete darkness.  It is completely unsafe.  As a pedestrian, you are walking in the dark where cars are also driving and as a safety concern, you are completely alone up there.  Next time I will be using a real lot and will be happy to pay the extra money since the lots are very well lit and you are dropped off close to or right at your car.',
 'These guy is are great!   If you need reliable transportation in nice clean vehicles with great drivers, this is the company for you.   I use Scottsdale Cab Company on average 4 times per month to and from the airport.  They are on-time 100% of the time, they call before my scheduled pick-up, and my favorite is that they call most of the time before my plane even gets to the gate to coordinate my airport pickup.  Of course the vehicles are new and clean, loaded with candy, and the drivers are cool as well which makes for a very pleasant experience.   Additionally, the fact that you can book so easily online makes it even better.   I will continue to use these guys as long as I need rides in the valley.',
 'I scheduled my pickup online.  Eric picked me up right on time and got me to where I needed to be comfortably and on time despite the L-101 closure!  Will definitely use Scottsdale Cab Company again!',
 'Great friendly driver. On time and very nice experience during the ride. I like how on top of it they are with technology. If you are looking for a modern, professional and sleek ride, Scottsdale is the way to go. Five stars. Highly recommend.',
 'Scottsdale Cab was awesome! I needed a ride from my hotel to the airport so I could get back to Portland, OR for a client meeting.\r\n\r\nI was met by a comfortable car (on time, too, which is pretty uncommon in my experience!), free coffee from Starbucks, and WiFi! Holy moly! Talk about treating a customer well!\r\n\r\nI got a ton of work done ON THE WAY to catch my plane ((brought my laptop) so I was prepared for my meeting before I even hit the airport. I slept the whole way home. Thanks, guys!! I will be sure to hit you up again!',
 'Use UBER!  Use UBER!!!\r\nThis company does not follow-through with reservations. We had a pick up set for early in the morning to catch the first flight out of town.....  No showed on us. Even though we got email confirmations for the pick up. Thank God for UBER!!!  Even at 5am last minute, they were available and dependable',
 'Scottsdale Cab Company has been the most reliable car and taxi service I have found in the area. The online booking form makes reservations easy. I can always count on prompt and courteous service, a professional and personable driver, and a great experience getting where I need to get. Scottsdale Cab Company always goes the extra mile for its customers!',
 'Called them for a ride and they told me they would be there in 10-25 minutes and they never showed.  First time and last time I will ever use them.',
 'Used this company while on business in Phoenix. Received great service from Lee and Steve. Very nice guys, timely pick ups, clean cars, and wonderful senses of humor.',
 'told me they were on the way and then called back 20 mins later saying they could not get me , DONT USE THIS CAB SERVICE',
 'Scottsdale Cab Co has the best people. Knowledgeable, professional, and genuinely passionate to serve. I felt that when I was visiting Scottsdale with my wife. It is always a bit scary and uncomfortable to be in an unfamiliar place, but my wife and I felt safe and taken care of with our driver and whole staff was so welcoming and warm to us. Thank you so much Scottsdale Cab team!!!',
 'Hey at 4 in the morning in North Scottsdale you might or might  not get an Uber driver to show up on a Monday morning-  book with Scottsdale Cab and they are there in the early a.m. ready to go.  They will also call of text you a half or so earlier to make sure you are up and ready I guess.  \r\nI use them often on early morning trips to Sky Harbor.',
 'Very friendly driver and a clean cab! It is always pleasant when you are in a new place and the first person you meet is so welcoming.',
 'Excellent service!!!.  We called them the day before for a ride to the airport at 8:30am. Our driver, Larry, texted us the night before to introduce himself and assured us he would be there at 8:20am.  Today he texted to let us know he was on his way. Got here right on time.\r\n\r\nWe were hesitant to call taxis for rides to the airport because of several major issues from other companies.\r\n\r\nWe will definitely use again!!',
 'When I travel, I hate renting a car and trying to find my way around. Calling Scottsdale Cab Company was the best decision that I could have made. I was able to reserve my car online (!) during a meeting, and when I arrived everything was good to go. The driver was really helpful, offering me suggestions where to eat and go while I was between meetings and visits. And since I am also a student, I really loved that they offer a student discount. \r\n\r\nPlus, the car was clean, the driver was not sketchy at all, and the ride was smooth. If I am in the area again, I am using Scottsdale for sure.',
 'Love Scottsdale Cab!  Easy website, great service,  excellent drivers, always on time.  I have used them for business and personal trips.  Never had a problem or issue.',
 'Cab company thats tech savy is great! Go online to get a cab to pick you up is convenient. \r\n\r\nIf you look at their website thry have their rates  so you kniw what to expect. Thry provide different vechile types as well. Need a standard  cab no biggie, need a executuve look to take you around? Not a problem. With the vaeity this Scottsdale cab provides you are garenteed a swift and easy ride.',
 'Very happy with driver, Lee. He picked me up in a very nice town car. I was expecting a regular taxi. We chatted the whole way there and I felt very comfortable with him. The conversation was great. Very nice man and careful driver. I was not expecting to pay more than $30 when I booked the cab (I was only traveling 10 miles) but considering I was sent "black car service" rather than the taxi cab I expected and thought I had reserved, I was only slightly surprised to hear $40. I was low on money, had to fly ALL day so I needed the money for pricey airport food, and had a bag to check so the $40 stung. I would use them again because of Lee, but I did not appreciate being sent a more expensive car, even as nice as the car was, inside and out. Thank you Lee!!',
 'I loved the service. I was able to book online, and the car was there on time. It was neat that they had wifi, so I could do some tasks on my way to my appointment. The rates were reasonable, and the driver was courteous. I would highly recommend using them.',
 'A family friend was having a funeral and asked me to find transportation for 20 people.  I sent a message through Yelp and received a call within 1/2 hour.  I spoke to Eric who explained all the types of vehicles available and the pricing.  He made sure I had all the facts and that there were no surprise fees.  I appreciated that they could respond with only a 2 day notice, that they were willing to drive to Sun City, and the family said the experience was excellent.  Thank you for helping them in their time of need by providing one less thing for them to worry about!',
 'My sister and I took this cab company to the airport which was about a 20 mile drive. The price was very reasonable and much cheaper than Uber. Great cab driver, he was very nice, friendly, and professional. The car was spotless and clean, had WiFi, ipads, candy, and waters. My sister even was able to charge her phone in the car. Great experience and smooth ride.',
 'My husband and I call Scottsdale Taxi whenever we head to and from the airport. The service is amazing and polite. We usually get Daveed as a driver. Since we have a lot of luggage and our dogs when we travel back to Boston, he always shows up in a Lincoln Navigator. The car is always clean and the ride is smooth and comfortable. I would recommend this company.',
 'Today, I called THIS company and the person answered the phone and said  notransportation\'.  ME: \'I am sorry, which company am I speaking to?" \r\nHIM: "Transportation"\r\nME: "What company?"  \r\nHIM:  "Look ma\'am, if you do not even know the company you are calling..."\r\nME: "I know who I called but when someone answers the phone and cannot even say the name of their own company, it makes me nervous"\r\n\r\nHe hung up but I think I got my FU#$ O$% in before he did.  Who the hell are these people? Do they not know the name of their own company or refuse to say it? why?  Do not I have the right to know who the F#$% I am calling for a ride?\r\n\r\nGet the F#$% over yourself  notransportation.\'  No wonder people use Uber.  Pffft.',
 'I am originally from New York, so I am used to speedy cab service. It is unlike me to write a review about a cab service because I take them so often, and usually the experience is quick and not worth writing about. I just got back from visiting my best friend in Tempe, and we used this company for a crazy evening outing. We chose the "black car services." I am writing this review today because these guys gave us service that I have never experienced before. Our driver showed up on time, and called us a few minutes before his arrival to let us know that he would be arriving. When we got in the car we were offered complimentary water and coffee (that complimentary water came in handy during the ride back home). They let us play our own music, and our driver was hilarious, yet professional. When we were ready to get picked up, he came right away and did not make us wait for a lifetime, which I am very appreciative of. Besides the excellent service this company charges a decent price. When I come back to Arizona, I will definitely be using this service. Thanks for getting us home safe!',
 'I had a really great experience with Scottsdale Cab Company. I got first rate service at a very competitive rate. I have to go to Arizona on business frequently and have found my new "go to" taxi service. I ordered a pick up at the airport online and was pleased with how easy the website was to use. Later the same evening I had to take some clients out to dinner and used their "black car" service. It was everything I hope for when ordering a luxury sedan. The driver was professional, the car looked great and the transit was smooth. Five star rating all the way. Thanks Scottsdale Cab Co. I will be using your service in the future.',
 "I reserved a cab to drive from S. Scottsdale to Tempe (18miles).   The cab co called me about 6x is prior to them arriving to confirm.   I reserved the cab at 11am and between 11 and 4 they called and texted constantly.   So, in this day and age- with all the other travel options available, and the market competition...  I was surprised that a very dirty mini van arrived to pick me up, and about half-way their I saw the meter and remarked to a friend on the ph that this trip was going to cost 30 dollars!  The driver remarked,  amore like 40'.  That is when I became angry; angry that I was stupid enough to call a cab vs. uber or lyft or a friend; heck I could have rented a car for a day for less and forty dollars!   I called the cab co guy and he belligerently told me that I was paying for the  iskilled' cab driver.  I chided him into what exactly makes cab drivers  iskilled' and he really had no answer, because there is NO answer.  The cab driver is as skilled as any driver with driving experience period.  In the end this 25 min drive cost me 46 dollars.   And the cab companies wonder why uber and these other companies are putting them out of business???  wonder no more.\r\n\r\nNEVER AGAIN will I book a cab with this company",
 'I was using thier services for the last 5 trips to PHX Sky Harbor airport. \r\nGreat service with a nice brand new SUV with candies etc and Eric who is always helpful with anything including tips about great steaks and other places. \r\nWill use them again!',
 'Predect service. Pre arrange pickup. On time, clean car. Very enjoyable ride, competitive price. Will definitely use them again.',
 'I used The Scottsdale Cab Company to travel from my home in Scottsdale to Phoenix Sky Harbor Airport. I called the night before for a specific pick up time at 9am the next day. The dispatcher was brief but not unprofessional. I asked the price for the trip and he said $47. The driver today was Mark. He called me 30 min before the pick up time to ensure I was around and if there were any locked property gates or other obstacles. Mark picked me up at exactly 9am in a clean red prius. He was friendly, professional and drove well. We had pleasant conversation during the ride. There was no meter and I guess it was subjective about the price but since I had mentioned the dispatcher said $47 then that is what he said he would charge me. I had no complaints or issues what so ever and would use this taxi service again.',
 'The guy that answered the phone was totally rude. He asked me if I needed a van or a regular car and I said something that will fit 4 people and luggage. He repeated his question "do you need a van or a regular car". I told him he was rude and he said he would cancel my reservation and I could call someone less rude. I hung up. I did not know what a regular car meant a Hyundai or a suburban?  He would not help. Bad bad service.',
 'I will make it no secret here - I hate driving in this crazy valley traffic. Any opportunity I have to avoid it, I will. So rather than get a rental car when I put my wife is car in the shop, we relied on a couple taxi services.\r\n\r\nNow, I had a poor experience with using Uber when I visited Chicago a few months ago. The driver showed up on time, but she got lost in the process of taking us to the airport. Then we were charged for the extra miles. Not cool. So, I have not used that service ever since. \r\n\r\nI simply googled up Scottsdale (we were hanging out in the area) cab and of the first choices, Scottsdale Cab Company came up. I figured I would give them a shot and boy was I not disappointed.\r\n\r\nThe driver was on time, did not get lost and probably got me to where I needed quicker and safer than what I could have attempted. The cab was roomy which is essential for my tall frame! \r\n\r\nTell me, since when do taxis have WiFi available? Am I late to the table on this development? They freaking have WiFi! That is huge to me so I do not use data while traveling. I know, its the small things in life.\r\n\r\nClean, professional and cost effective. That is my take on Scottsdale Cab Company. I would highly recommend them when you are in need. Do not fuss with the others. Trust me, you will not regret it.',
 'First time to use this cab service and we were lucky enough to get driver Jerry - he arrived spot on time with an immaculate car. He was so pleasant and nice to talk to on our drive to the airport. He told us to call to arrange our return pick up and we did that on a layover from a long overseas flight - Jerry was waiting for us at the curb as soon as we got our luggage. Will use this company again!',
 'This company is my go to when it is time to go to the airport!  Eric and his team is awesome no matter if it is day before or hoping on the plane to return home all I have to do is call and someone is there to get me back home!  These dudes rock!',
 'Terrible service and horrible costumer service! We booked online on their website several hours in advance for pickup in Scottsdale on Halloween night. Even got the confirmation email. At the scheduled time they did not show up. I called their number and could not get any dispatcher on the phone. Instead it routes you to random drivers to act as an answering service. The driver (which was not our driver) was fairly unprofessional and was clueless. I tried calling two more times (15 and 30 minutes later), and got different drivers who were even more unprofessional than the last. This led me to believe that they either 1) do not have a dispatch call center or 2) they decided to just close up shop that night and take the night off on Halloween. Fed up and an hour late for our party, I decided to call Discount Cab. They literally picked us up in 10 minutes and have pin point accuracy as to where the driver was and ETA. I soon discovered their new app (total transit), which acts just like the popular Uber app, offers a map with taxi locations from you, picture of the driver with licence plate, and option to pay via your smartphone. Anyways, Discount Cab showed me what a quality and reputable company should be. Scottsdale Cab was a total joke and  the worst experience in a cab company I have had in my life. Avoid them like ebola!',
 'Recently I traveled to the Scottsdale area for business and found Scottsdale Cab Company online. I am a big fan of positive reviews and chose this company based on all the positive reviews. Let me tell you, you will not be disappointed.\r\n\r\nBeing from out of town, I traveled from the airport and needed to stop to get some supplies for my visit so the driver had plenty of recommendations for the nightlife and local restaurants as well. The vehicle was very clean, picked up on time, and the friendly driver knew exactly where I needed to go. The entire ride was very comfortable while the driver checked with me regarding temperature of car, music, wifi, etc. \r\n\r\nOverall, I really found it easy to book online and enjoyed the professional experience. I will continue to use this company and highly recommend you try them as well If you are looking for the best transportation service in the Scottsdale, AZ. :-)',
 'Rudest dispatcher ever...maybe he was having a bad day. Had to cancel my order half way. Not going to use them again.\r\nUPDATE to review: I noticed that as soon as a 1 star review is posted (and there are several yelpers who got this rude treatment), there are a few 5 star ones that showed up. Look at the USERS who post those 5 star reviews - they have ZERO connections on yelp - and all they do is boost up reviews of these SUCKY companies. \r\nYelp - please take note.',
 'I live in Palm Springs, California and travel to Phoenix for work a few times a month. I really hate taking those nasty city cabs and my employer is quite understanding, so they always allow me to upgrade to an Executive Sedan with Scottsdale Cab Company. They have the nicest and cleanest luxury sedans in town. I have tried others Car Services in the area but Scottsdale Cab is simply the best around. They are always right on time, super courteous, and extremely professional. I am a quite a demanding customer and they always come through for me. If you are in Phoenix, there is no better Car Service. Highly Recommended.',
 'This company does not even deserve one star. I have never in my life experienced someone so rude as I did with the man who answered the phone tonight. I called inquiring about a lost item left in one of their cars and this man would was horrible. Calling him a jerk would be too kind. Do not be fooled by these other reviews and do not support a company who employs a man of that caliber. This situation would never happen at Uber or Lyft.',
 'I would like to put no stars, because I got no service.  Booked online for 1:15 at 11:50  Received email confirmation, but no cab arrived.  When I called, they had to put me on hold for a dispatcher for 5 minutes.  The dispatcher had no record of my reservation.   So I was late for my appointment and aggravated.\r\n\r\nBlech!',
 'The most incredible rude person I have spoken to in a long time.\r\nRefused to listed to what I had to say regarding my ride, and gave me a fee of\r\n$15.00 for a two mile ride!\r\nWhen I questioned this, he stated that "there is a $12 minimum, if you bother looking\r\nat our web site." I replied that I did not know that, and he yelled "So now you know"\r\nand hung up on me.\r\nWhen I called back and asked for the manager, he stated "I am the manager."\r\nI asked him (nicely) why he was so rude to me, he stated "I do not have time for this" and hung up on me again!\r\nDO NOT use this company.....unless you want the same level of respect I was shown.\r\nThey DO NOT deserve your business.',
 'I had the pleasure to use this car service from the airport and again few days later going to the airport. I was surprised how clean they keep their cars. The drivers both times were courteous, and knowledgable of the quickest way. I use car service companies often when I travel and this one stood out so I had to give a perfect review.',
 'Do not call Uber. This place will treat you like royalty. Fast response time, clean cars, and super nice people. Best transportation service I have ever had. Eric comes highly recommend A++. Boom goes the dynamite.',
 'Unreliable.  Twice they have no showed and no called for a pick up to the airport.  Shame on me for trying to give this company a chance, again!  Hopefully, I do not miss my flight!',
 'Cleanest car I have even been in, and the driver took me exactly where I needed to go promptly.\r\nThe conversation in the car was nice, as I like to ask a lot of questions about the city. I am sure if your not a talker like I am, they will not talk your ear off.\r\nIf your looking for a clean, affordable means of transportation, look no further that these guys!\r\n\r\nI will definitely use them again in the future!!',
 'What a wonderful cab service!\r\nCame out to visit a few of my friends in Scottsdale and I needed a cab to take me to my hotel from the airport.  I was told to use this company because of its good rates and fast service and boy was she right on the money!! I called and the dispatcher was super nice, which is RARE because they are normally are rude. The driver picked me up quickly and took me to my hotel in record time. He was also very nice and gave me great suggestions of the city.  I made sure that he picked me up to take me back to the airport!\r\nEverything about this cab service is awesome! Highly suggest to use them!!',
 'I do not generally feel inclined to write a review for a cab company, unless they really pissed me off and I do not want other people to go through what I went through. In this case however, I had the exact opposite experience and figured I would let people know.\r\n\r\nI am generally wary of taxi is picking me up at the airport (for good reason - most of them suck), but in this case I was pleasantly surprised. My driver was friendly, the car was immaculate and I never once felt like the driver was "taking me for a ride" just because I was not from there.\r\n\r\nAs a business traveler, I appreciate being able to travel in comfort and ease, and not having to be worried about getting ripped off - and the Scottsdale Cab Company delivered exactly that. Highly recommended!',
 'Really guys?  Had an early morning reservation to the airport and you do not show.  Really?  Called and nobody answers? Thankfully hotel had back-up options.  Shame on me for trusting you and shame on you for letting me trust you.',
 'Call Scottsdale Cab in the morning around 8:00 am, need to retrieve my car that I had left over by Desert Ridge. \r\nThey picked up my call timely and I told them I would like to get picked up ASAP. Customer service said no problem and they would call back with confirmation. \r\n\r\nHalf hours goes by and they finally call me back and Tell me while they thought they had a driver in the area for my pick up in turns out there were  no drivers available. \r\n\r\nTo their credit they gave me the name of another cab company. Called the other cab company they said they would have a cab out to me shortly. \r\n\r\nI did a yelp search of the other company and it was not pretty. So I decided to cancel, which the other company accepted. Then I decided on Uber and they had a driver at my door in 5 minutes. Btw, the Uber fare was half of what the other cab companies quoted me. \r\n\r\nI really wanted to use a local company, but unfortunately it was not meant to be.',
 'I have used this company several times, the drivers have always been on time and friendly.  The cars are clean and I have consistently gotten to my destination with no issues.  Prices are reasonable too.',
 'In this day of Uber is and Lyft is it is nice to get back and use an actual cab.  I was in Scottsdale on business and had the pleasure of taking a Scottsdale Cab Company car from Sky Harbor Airport to my appointment.  My driver Eric was courteous and professional and we had a great conversation.  The car was clean and safe and the bill was very reasonable.  If you are traveling through the Phoenix, Scottsdale, Tempe area, Scottsdale Cab Company is a great pick and great value for your transportation dollar.',
 'Called to get an estimate on a fare and then see if they service my area. Did not answer the phone professionally and then when I stated my question I got an okay and then complete silence.... 2 minutes worth before I asked "are you still their"? The guy came back on the line and said "yes I am".... so no where are you going? what area do you live in? etc. If you can not work the phones any better than that I can not expect much more from your drivers or their service! Steer clear.',
 'Totally outstanding experience! This company reminds me of the type of personalized, professional service that used to be standard, not a get-em-in-and-out-and-take-their-money-fly by night type thing. This is a company that puts customers FIRST! \r\n\r\nProfessional, experienced drivers (who are also nice, will gladly chat & give tips about the town, or just a relaxing silence)\r\nFREE WIFI!!!! (and not sure if it was a one off or a secret, but free coffee on the ride to the airport!!??!!)\r\nCan book online (but can also call--the dispatchers do not talk to you like you are keeping them from their cigarette breaks)\r\nGood rates (Plus a great value for everything they offer)\r\nRELIABLE! (never had one pick me up a moment late!!!!)\r\n\r\nI absolutely hate driving in traffic. I hate trying to navigate traffic patterns in unfamiliar towns. And, I get totally anxiety about getting to the airport on time. Scottsdale Cab Company eliminates all of that. I can sit back, chill out, and feel, almost, pampered. Yeah, that is a good word for it. "Pampered" because it is a comfortable, safe, relaxing ride.  \r\n\r\nI will always use this company when I am in Scottsdale, and I can easily recommend it to...everyone!',
 'They gave me the worst service I have ever gotten. I call up and ask for a pick up. I give the cross streets and that I am going to an apartment. The guy asks me where to multiple times in an annoyed tone. So I say why do you need to know more? He responds for the cab drivers safety like I am going to kill him or something. I then say a scottsdale apartment and he says that is all your going to tell me? I say do you need me to be more specific?  He says well we can not help you for a scottsdale apartment and refuses to send a cab, but I notice that this for scottsdale can company  so the reason is not that I am too far away.  Wow what an asshole. This how you get people to pay you. I heard that they pay for excellent reviews which makes sense since they have 4.5/5 stars on Google yet they have no customer service',
 'Just had a great 1st experience with them! I called at 8:30 a.m., the cab picked me up by 8:37 a.m., and I was at work by 8:54 a.m. I have never had such a smooth experience. Special thanks to Eric,  taxi driver, who was very friendly and kind.',
 'I was in Scottsdale recently visiting some friends and used this cab company. What a wonderful experience. I was offered free coffee and free wifi to use as well.  The driver was incredibly friendly and efficient at driving.  Great company and would happily use them again. Highly recommend!',
 "I just drove a Penske Truck to Scottsdale Arizona to help a family member move. Besides the blazing heat, It was pretty great. I did not want to take the Penske around town as my primary transportation, so I decided to hire a taxi service. After having a bad experience with a competitor company we all know of, I decided to try local!  Scottsdale Cab Company was faster and cleaner. I was actually really surprised by all the extra stuff they had. They even had onboard Wifi!  With other companies, you never know who your'e going to get. Scottsdale Cab Company was Fast, Clean and the driver did not sketch me out :-) Definitely Recommend them!",
 'I wish I could give this company zero stars. I called asking for a cab from Scottsdale area and the guy was extremely rude and giving me so much attitude on the phone....and then he later told me that they do not drive to my area of Scottsdale. Ok then why is it called SCOTTSDALE CAB COMPANY??? His attitude was intolerable, and I am usually one to not care about these type of things. I will never call this service again or recommend this taxi service to anyone.',
 'Reliable cab service. Booked them for a 3:30 am departure to the airport for early flight. The company confirmed via email and the driver called a few mins before arriving. Overall good experience and this is a company I feel I can count on for good service.',
 'During a recent visit to the Scottsdale area, I was faced with the challenge of figuring out whether I wanted to rent a car or if I needed to continuously use a service like Uber when I contacted Scottsdale Cab Company. Their customer service was fantastic and their pricing was totally transparent, from the start.\r\n\r\nThe driver, online booking system, and dispatcher at Scottsdale Cab Company totally exceeded my expectations, making my trips to and from the airport, as well as Pleasant Valley Mall, awesome journeys. \r\n\r\nHaving experienced a really bad experience with surge pricing during the holidays, where a ride went from $15 to $100 in 20 minutes, I was turned off to using Uber. Convenience? How is that possible? At Scottsdale Cab Company, they offer both convenience and the ability to connect with drivers who are fluent in English.\r\n\r\nDuring the trip from the airport, the tax was stocked with a fresh cup of Starbucks...for free! And there was complimentary WiFi. This made what could have been a really harried trip, so much better. \r\n\r\nAlso, the driver was knowledgeable about local restaurants and points of interest. This was an added bonus and something totally unexpected.',
 'As a former progessional car service driver I can highly recommend Scottsdale Cab. Very professional driver, clean vehicle (inside and out), late model, nicely appointed and cool! (It was 105 very warm degrees that afternoon) call them...',
 'Scottsdale Cab Company is great. They are always on time. The cars are new and clean and there is free water and candy. Last week, I booked online for a ride from the airport and included my flight information. My flight was delayed for three hours but as soon as I got off the plane, I got a text from the driver, Ben, telling me he was there. On the way to my destination, Ben and I laughed about Eric, the owner of the company. As some of the reviews indicate, Eric is sarcastic and does not suffer fools gladly. Eric is raps on drunk passengers, uber, and other cab companies have kept me laughing when I have had to make trips to Scottsdale after the deaths of my mother and then my brother. I am grateful for that and looking forward to the day when Eric is comedy routines go viral on utube and I can say that I knew him when. I hope this review does not put pressure on Eric is comedic genius but I am pretty sure he is up to it.',
 'I flew into Arizona for work last week and needed a ride to and from the airport. I called Scottsdale Cab Company and they were AWESOME! My driver (I forgot his name but really nice guy) helped carry all my bags and load them in the car. After we got to my destination, he even spent a couple minutes recommending a nice restaurant to go to. Just an all around great experience. And for my ride to the airport, I used them again and got the same 5 star experience. Thanks for making my trip so easy Scottsdale Cab Company. I only wish you guys were in every city I flew to!',
 'Just like many other reviewers I was unfortunate enough to experience the horrible customer service of this company is dispatch center. When I called to ask for an approximate arrival time of the cab, the male dispatcher, proceeded to cut me off and sarcastically tell me he has no idea because he has no idea who I am or where I am going. Well sir, if you would stop to let me finish my sentence or politely ask for my information I would happily give it to you. Instead, I asked him to stop speaking to me in such a rude manor. In response to this he began to have an adult hissy fit while screaming, yelling and threatening to hang up on me. I asked for his name and he proceeded to hang up on me.  \r\n\r\nI called back, got another dispatcher and asked to speak to a manager. He informed me that there were no managers at the dispatch center and said I could leave my information and I would receive a call back. I left my information but never received a phone call. \r\n\r\nI have actually never left a negative review for a company as I typically just discontinue my use of their services but this experience was so unbelievably ridiculous and unnecessary that I felt compelled to share with other customers. I will certainly be sharing my experience with my friends and coworkers.',
 'Made a reservation to the airport online, got the confirmation email which stated I would receive a call within 20 minutes of my pickup time. So the time comes early next morning. No call. So I called them. No answer. Tried again a few minutes later. Nothing. Called a couple more times without an answer and I realized they were not coming. Had to call another company, Discount Cab, last minute and they got me to Sky Harbor in the nick of time. Wrote an email to Scottsdale Cab asking what happened, and they never bothered to respond one way or another. Bad business.',
 'I went on a trip to visit some old friends that I have not seen in a long time and I landed in P.S.H. airport and took a cab. The fare was typical and I thought nothing of it until my return trip back to the airport after I had called Scottsdale Cab Company to take me back. The route looked about the same and took about the same time but the fare was so much less to the point were I started to think the first cabby must have ripped me off. Well it turns out that SCC is fares are actually lower that it makes a noticeable difference, I have to say that was a pleasant surprised.',
 'We have now used Scottsdale Cab twice to go from North Scotts to the airport as well as the reverse direction. They have been polite, courteous, timely (arrive well before scheduled pick-up) and have really nice rides: comfortable and clean all black Yukons or Escalades, do not remember. I strongly recommend them for the area. Reasonably priced; why gamble with others, you will love these rides.',
 'Great to have a convenient and efficient cab company that you can make reservations with. I love how the website is clear and easy to use. Plus, it provides an outline about their driver vetting process, which makes users feel safer. Deals on rides that I am likely to take in the future are a huge plus. Thank you for your great business!',
 'Scam artists! Yes, I previously rated these guys five stars. That was until tonight. On a previous ride from Scottsdale to Sky Harbor, we were encouraged by "Eric" to use their online reservation service. I now know why, the ride costs twice as much. We have always been picked up by a "Black car" whether it be a car or Denali or Ford something. The price was always $75. That was until I booked online and asked for a "Black car" as I had always received before. Oops, this same ride now cost me TWICE as much, $135, Sky Harbor to Scottsdale. Are you kidding me? I am embarrassed! They intentionally hide the price differences. Go to their website and see for yourself. Yes, a "Black Car" should cost more than a regular cab. The problem is, they HIDE this from you when you book online. There is no price differential shown and you cannot expect the same price you received before. I spoke to the manager before paying the fare and he simply said I should know that it would cost more. That was that. These folks are scam artists that will eek every dollar out of you they can, even deceptively. Do not use them, there are plenty others out there. No wonder Uber is doing so well...on a previous reservation the dispatcher was not only rude, he was indignant and condescending. Trust me, these guys are running a game. Do not tell your daughter to use them.  I wish I could put no stars. PS: the driver, Sam, was awesome and put up with his awful manager and leader. He must really need the money...',
 'We have been using Scottsdale Cab Company multiple times last year, and are very satisfied with the services provided. The drivers were very professional, always on time and called 30 minutes prior to arrival. The cars were clean. We will use them again in the future.',
 'The Best!  Request driver Ari!  I was in a total panic when my car would not start so I could go to work.  I called one cab company - they said I had to call 611 or use a landline (do not have one!) and I called another that put me into voicemail.  I called Scottsdale cab, got right through, and the driver, Ari, was at my place in minutes.  He got me to work - knew exactly where I needed to be dropped off - and at the end of work, I called, and Ari picked me up to get me home!\r\nAri was calm (when I was a nervous wreck), professional, kind, and friendly, nice clean car.\r\nI will definitely use this tax service if I ever need a taxi!  Thank you, for your great service!\r\nKathleen K.',
 'Courteous, on time (early) and a great price. Took my wife, 2 year old and me to the airport. Showed up with a car seat installed in a clean SUV. Very professional.',
 'It could be a great oasis in the middle of the financial district.  The swimming pool area is very nicely decorated with the swimming pool connected between the indoor and outdoor area.  \r\n\r\nThere is no free wifi - not even in the lobby area which is really troubling.  But we figured out a way to connect to the AT&T hot spot so you are lucky if you are AT&T clients.\r\n\r\nThe issue with Hilton is the fact that the bed is not firm enough.   The walls are pretty thin, we could hear conversations from next door.   Also they are doing constructions around the corner and started drilling at 7 am in the morning, on a Saturday?!?! Did not get a peaceful sleep because of these factors.\r\n\r\nAlso be careful with the door - make sure it is shut because our door and also our neighbors door were not closed completely.\r\n\r\nParking during the week is pretty steep but apparently common for the area.   For the weekend it is $21.',
 'Was definitely pleased with the level of service at the Hilton Toronto. I was greeted well by the front desk, who upgraded my suite as requested to the executive floor. They also ensured that my requests for a mini fridge and appropriate amenities were met.\r\n\r\nThe room itself was stellar with two double beds, large desk and ample space to comfortably rest after a concert at the nearby Molson Amphitheatre. The front desk helped arrange transportation and have me a ring when my ride arrived.\r\n\r\nCheckout was painless and while I did have vouchers for breakfast at the hotel. I was not able to take advantage of it due to my schedule.',
 'I feel like most of my Yelp reviews of hotels begin this way, but.. I booked the Hilton Toronto on Hotwire and it was seriously awesome. Coming in at just over $90 after taxes and fees, or about half the going rate, it was an awesome value.\r\n\r\nRight downtown, the location was super convenient, just a few blocks from Union Station, Queen St., and right next to a subway stop. I got a room on the 29th floor and the views are great as well. I literally spent the first fifteen minutes in my room just staring out and peoplewatching.\r\n\r\nThe rest of the hotel is not anything amazing or stand-out -- it is no boutique hotel -- but service was quick, friendly, and efficient.\r\n\r\nMy colleague also booked through Hotwire but was able to double-dip and use his HHonors membership to get a room on the executive (31st) floor, lounge access, and points towards his account. The lounge is pretty sweet and I would say lives up to the other reviews.\r\n\r\nFinally, WiFi was free for me, but I am not sure if that is a result of being up on the higher floors or if that is hotel-wide.\r\n\r\nEither way, it was a nice place to stay and a welcome change from my company is usual Ajax hotel!',
 'If I am ever back in Toronto, I will stay here again. The front desk service was outstanding and they were very knowledgeable about the area. They gave us a map of downtown and tickets for a free gift at the Hockey Hall of Fame. The room was clean. The price was great. It is in the entertainment district, and walking distance to shopping on Yonge Street, the Air Canada Center and CN Tower. However, they do not have private parking. The garage is shared, but if you ask the front desk, they can get you an "unlimited" access pass for $30 instead of paying the $24 a day permanent parking (7 am to 6 pm which would have been $48 for us arriving at noon and leaving at noon...)',
 'I had the worst nights sleep that I have ever had in a hotel.  I have diamond status with Hilton and my profile requests rooms away from elevators but the unhelpful women at the gold/ diamond desk put me in room 2801.\r\n It was an absolute nightmare that I would not wish on my worst enemy.  I would have welcomed a real nightmare because that would have meant that I got some shuteye.  I would challenge the hotel employees to spend the night in this room.  It is uninhabitable and you should not be putting guests here.  There was a constant loud nose from the pull of the elevator.  The mechanisms for the elevator must be touching this room.  I spent over $500 on this room and it was miserable.\r\n\r\nWhy did I give any stars?  The executive lounge is nice and there is a pool that my family would have liked on a repeat visit.  Unfortunately there will not be a repeat visit so they will never know.',
 'Very modern lobby renovation. Friendly over all staff especially in the restaurant part and at the front desk. Rooms are nice as well and the location is as good as it gets for downtown. \r\n\r\nWe were walking distance from many places including the mall, pubs, restaurants and much more. \r\n\r\nWould def stay here again!',
 'They overbooked and told me on arrival at 1am that they had no room. I had a reservation with guaranteed late arrival. In addition, I called on the drive to the hotel and told them I would be late and they promised me it would not be an issue. Despicable. They simply resold my room because it is the start of TIFF and they probably got a few hundred more. They do not care about their guests.  Do not stay here. I am sure there are good hotel chains that understand what the word "reservation" means.',
 'We liked this location very much. It was central, close to everything we were interested in, and one of the pickup locations for the Niagara Day Tour run by City Sightseeing Toronto. The rooms were clean and large, which was expected for a Hilton, as well as a great view of the city! Complementary wifi (but that might have been because we are HHonors). The restaurant on site - "Tundra" was good, but I would recommend venturing out of the hotel for a meal. \r\n\r\nOur only real complaint was that we were not told there would be construction going on in the room above ours, which made it difficult to sleep in past 9:30. We totally understand that most people who stay at this location are there on business and up by then, but for those of us looking for a little sleep-in, it was hard to do. We would not have minded as much had we been warned, as to not be woken up by drilling and hammering. \r\n\r\nOver the phone we were also told by the central Hilton booking line that there was a hotel shuttle. This was misleading as there is a shuttle that drops off at all hotels in Downtown Toronto for a fee of about $25. \r\n\r\nOverall, a nice, clean hotel to stay in, in a safe neighborhood and very central with a very helpful and warm staff. Would stay again in the future :)',
 'Its hard to find a hotel that is perfect in almost everything it does, but this hotel comes as close as anyone one of them gets.\r\n\r\nStayed here for a night with the family over labor day weekend. I had booked a standard double queen room for us and as a Gold HHonors Member, was hoping for potential upgrades and perhaps even access to the executive lounge, but we were not holding out hope.\r\n\r\nAt arrival, everything went smoothly and quickly. I tried as non-chalantaly as possible to bring up the upgrade potential and was quickly told we had been upgraded to the deluxe double queen rooms (Room #2618)! Sweeeeet! Then he asks if we would like access to the executive lounge. Duhhh! Haha. :P\r\n\r\nOur room was higher than we were originally checked-in for as well. Spacious rooms, clean, nice bathroom, and incredible views. Our room came with a mini-fidge which came in handy, but as most hotel fridges, for some reason do not keep contents that cold.\r\n\r\nThe executive lounge was the epitome of luxury (for me at least). Modern furniture, huge TV, copious amounts of seating, two full sides of floor-to-ceiling windows for those extra amazing views, and I believe a fire pit that is likely turned on during the winter months.\r\n\r\nWe did not realize the executive lounge offered much other than snacks in the evening, but they did have a pasta dish which was phenomenol. It was like a penne primavera, but something about the sauce or maybe the cheese made it addicting. They also had plentiful desserts, drinks, crackers, and cheese. You could purchase premium drinks (alcohol) at additional costs. Breakfast was great as well. They rotate their own hot dish each day apparently and this day featured a quiche. I am not a fan, but they had a variety of bakery items to fulfill anyone is needs.\r\n\r\nParking was expensive, but pretty much identical all around the area at $30 Canadian for self-parking versus $40 for valet.\r\n\r\nWould absolutely stay again even if I had not received those upgrades and perks!',
 'Rooms are decent, friendly staff. I was first out in room 1603, right next to elevator. Very loud from the elevator shaft so I asked to be moved. They immediately accommodated me. The building just may not be well insulated, as you can hear a lot of noise in the hall ways and from the streets too. Beds are comfortable and room was very clean. One small pet peeve, no outlets on nightstands for electronics.',
 'The spiders crawling across your body (look at check-in pic) is enough said. DIRTY! Mold on top of soap dish in shower. Gave two stars due to check in person being nice. Could only imagine what a "budget" hotel is like around here.',
 'Great location, near shopping, Eaton center mall, restaurants, subway.\r\nDowntown hotel next to city hall, Sheraton Hotel.Next to the Four Seasons center of performing arts.\r\nI had a mini suite with a walk in shower, glass doors with shower head in ceiling. Room had a couch and desk.Room was located on the executive level 24th fl.\r\nWith my Hilton gold honors, i had access to free continental breakfast, only hot item was the oatmeal,  and free happy hour, beer, wine ,hard liquor, pasta, cheese. in the executive lounge on the top floor.\r\nHotel seemed dated and worn(common among big city hotels)\r\nStaff was very helpful, and called me by name. Housekeeping kept room spotless.\r\nWI-FI only available in Lobby or executive lounge(seriously)!!!!!!',
 'Good not great. \r\n\r\nNice location, close to path entrances, lots of shops and food nearby. Laundry service was notably good. Room service was expensive but food was better than usual room service food. Room was nice, could have used more drawers and been a little larger but it was clean and in good shape. The executive lounge was very nice and spacious.\r\n\r\nThe wifi was really bad, several times slower than my mobile, which i was trying to avoid using. Two of the only 3 elevators for the whole 32 storey hotel were out of service for the entire week which made a lot of things very slow. \r\n\r\nFront desk was very helpful, but communication to staff seemed to lack - i asked for sheets to be changed when i stepped out for dinner at 7 and when i came back at 10:30 no one had come to the room - when we were leaving i called and asked for bell service in 15 minutes and they arrived within 5 and had to wait for us to finish packing. \r\n\r\nConcierge was very very knowledgeable and helpful, a huge asset. Use it.',
 'I was so close to staying in the perfect room in Canada!   I was checking into the super sweet Hilton Toronto and the lady said "We will put you on the 21st floor".  I immediately started silently praying "2112, 2112, please God, let me stay in 2112".   \r\n\r\nI am not the world is biggest Rush fan, but I used to sneak into my sister is room and listen to her copy of "2112" on vinyl and I was hoping to recapture that thrill again.  But much like when I prayed for the Mets to beat the Cardinals in 2006, my pleas went unanswered and I was sent to 2117.  Close, but no cigar.\r\n\r\nAnyway, I am a big fan of this hotel.  The location could not be better... One block from Osgoode subway stop.  Walking distance to Rogers Centre, Entertainment District, Air Canada Centre and Hockey Hall of Fame.  It was easy to get to the hotel via city bus and subway.  It took me one hour and 10 minutes to get from hotel to airport via that method.\r\n\r\nThe front desk staff was very friendly and efficient.  Housekeeping staff were nice.  The staff in the executive lounge was a little cold and not particularly helpful.  \r\n\r\nI liked my room a lot.  Very clean, comfortable and quiet and super dark when I closed the shades...I love it when your room is like a cave and you can sleep like a hibernating bear!  Exec lounge was very nice.  Spectacular views!  Gym was nice and well equipped.  Pool looked great, though I did not use it.  They were doing construction on the lobby restaurant so that was a bit messy but not too intrusive.   \r\n\r\nIt was not all sunshine and unicorns.  The elevators were a bit slow.  Also, someone spilled a lot of beer in the elevator lobby of the 21st floor and it did not get cleaned up very quickly.  The floor was sticky and smelled like a bar for 24 hours.  Also, a bag of garbage was left on the bench by the elevator and it stayed there from one afternoon until the next.\r\n\r\nOverall, I liked this place and would stay here again.',
 'I would give 5 stars if the radio worked.\r\nThe hotel itself is fantastic, the views are as good as the Sheraton (down the street)\r\n\r\nI loved the bed, it was so perfect I did not want to wake up.\r\n\r\nThe location is great too, just steps from Osgoode Station (a subway stop on the TTC)\r\nIf the radio was not broken, I would have given 5 tars, great place.',
 'Expect to wait long on the phone if you are calling in to speak to anybody. We had a small issue which could have been resolved with an email. Lack of communication caused lost time and the manager smiled in my face while she told me there is nothing she can do about wasting my time. Stay at the Sheraton across the street.',
 'First time customer. I am about as unloyal a traveller as it gets. I have about 6 rewards cards, all of which get their fair shake but I like a good deal, variety and business convenience and variety. I suppose at some point I might settle on one brand of hotels, and it just might be Hilton. Their service was professional, accommodating, fast and cordial. The rooms are well appointed for business and the bed and pillow situation is one of the best I have experienced - especially after a long day of travel or work. Very conveniently located within walking distance to great local fare and attractions, and easy for locals to get to as well.',
 'So, we packed up a few things and drove to Toronto.  I packed my own bottle of Veuve b/c while I am sure the Hilton thinks it is okay to charge $150 for a bottle of Veuve, I can totally get one for $38.99 on special at Premier in the Buffy.\r\n\r\nI drank a lot more than just that one bottle of Veuve.  All I really remember is the crap poutine I had for dinner and the pool.\r\n\r\nThe pool is super-cool.  It was heated.  Part of it is inside, and you can swim under a little plastic barrier to go outside.  It was late and dark and at times I was alone, swimming outdoors, looking up at the buildings and lights of downtown Toronto.  The steam from the heated pool was wafting off the water into the freezing air and I floated and pondered. It was beautiful and sort of romantic.  Except, you know, I was there with my husband.  And our small boy child.\r\n\r\nAnd then my trance-like buzzed-on-Veuve state was interrupted by MOMMY COME GET ME I WANT TO SWIM WITH YOU. MOOOOOOOOOMMMMMMMMM.',
 'I spoke to a supposed manager, ChiCi, on the phone. She was rude, condescending, and I will never stay at this hotel just because of her demeanor.',
 'My bf and I are business travellers and so we stay in many different hotels. \r\nThis hotel is somewhere between 3-4 stars. \r\nFree Internet for Diamond members - standard stuff. No luck if you are not.\r\nThe lounge is OK - breakfast is scrambled egg / oatmeal / fruits included if you have status.\r\nLocation is exceptional if you want to walk around, but 0 view. Westin has a lake view - if you care about what you are looking at that is a much better place to stay. (Westin is less centered comparatively)',
 'My stay here was for about 8 nights. Poor cleaning job. My room toiletries looked old my first night there. No working fridge. \r\n\r\nWhen we had our room cleaned by housekeeping. We notice the half ass job. The toilet was definitely NOT cleaned.',
 'I have enjoyed staying here very much. Right in the center of downtown. Plenty of restaurants nearby. Very clean and up to date with furniture. Lobby is nice and the front desk is helpful. Does not hurt that there is a Ruth is Chris downstairs. I can hear the plates a sizzling. Beds are comfortable with soft white linens, fluffy feather pillows and great blackout curtains = great sleep. When I ordered things they were sent up to my room quickly and with a friendly attitude. Only thing I wish.. there were more outlets next to the bed. Great job Hilton you did not disappoint. Thanks for a relaxing 24 hrs.',
 'Nice cozy rooms and the staff is very helpful and friendly. Right in the heart of downtown toronto so you are very close to anything you need or want to do.',
 'It is a shame cause this hotel would definitely be a solid 4 if it was not for their lack in service in certain areas. \r\nI did not have a fridge in my room, so after a few days (I stayed for 6 days) I requested one. Yet no one dropped by with one. So I requested one again the next day, finally got a fridge!\r\nWorse was when I requested help with my bags (I just moved to Toronto so I naturally have a lot of packing) to get to a cab outside. I called at approx 12.05, waited  notil 12.45 (way too long I know) to call again to see if I am getting any assistance. At around 1.15 my friend showed up and helped me get downstairs with my bags since no hotel staff showed up. \r\n\r\nThat was the bad parts, or else the room service staff were incredibly sweet and fast. The cleaning staff were also very sweet and accommodating (she even offered to help me with the bags to the elevators!). Location of the hotel is amazing for tourists, about a 3-5 minute walk to Osgoode subway station. \r\n\r\nCheck in went smoothly and the woman at the desk let me know I could get free WiFi if I just signed up for the HHonors so that was awesome, check out was done from the room. \r\n\r\nThe gym was really nice with a lot of machines and good AC! The pool was nice as well, heated which worked good for the nighttime swim. \r\n\r\nOverall I would recommend it but for the price I was disappointed with my first points.',
 'El hotel esta bien, aunque caro, pero bueno es Toronto aquí todo es caro jejeje,  el hotel limpio y las camas y almohadas muuuy cómodas.',
 'The hotel itself was a great choice for our girls weekend in the city of Toronto. I am not typically one to jump to yelp (for the good or the bad) but what brings me here is the amazing above and beyond customer service my group received from Dave the Concierge. Dave flawlessly guided us through an experience to remember in the city, our one regret of the weekend being that we strayed from the path and went to the worst night club any of us had ever been to (Tryst Nightclub,  not recommended by Dave and we instantly regretted the decision). \r\n\r\nWould stay in the Hilton again specifically to view more of Dave is Toronto.',
 'This is a very nice hotel. They have comfortable rooms and nice views of the city. I appreciated the desk to work out and the bath products.\r\n\r\nThe two downsides: the concierge was never there and there were no glasses in our room.\r\n\r\nFree wifi in the lobby  but you have to pay for it in your room.',
 'Comfortable bed, awesome location, yummy breakfast. Ca not wait to stay here again.',
 "Once a year me & my sisters stay in the city, shop, have dinner, catch a movie and decide on a hotel to stay in for the weekend. This year we choose the Hilton and were not too impressed. We would not' come back.  No fridge in my room, did not feel that the washroom was properly cleaned, things were kind of placed in the bathroom in a hurry, the staff does not smile, you do not really feel welcomed, room was decent, Also constructions around the corner and started drilling at 7 am, on a Saturday?!?! \r\n\r\nThe room was pretty dark, not enough lights!! Felt like a dungeon after 5pm. Hilton we will not be coming back. P.s. not my first time at the Hilton. \r\n\r\nTreat your guests to some FREE WIFI - the price of the room should have included WIFI.",
 'As a tourist visiting for the weekend, this hotel is very centrally located. It is only one block from Queen St. which has tons of restaurants and shops, all within walking distance. Or, if you are too tired, you can take the either the streetcar or subway.\r\n\r\nThe hotel itself is nice. Once you check in, try to take one of the scenic elevators to your floor.\r\n\r\nRoom was spacious for a downtown hotel but the bathroom was rather small. Our room had a wonderful view of the CN Tower. A couple of negatives about the room: (1) I did not find the bed comfortable, it was very soft for me. (2) No wi-fi in the room, only ethernet connection. There is free wi-fi in the lobby but access code changes daily, you will have to get a new one at the front desk.\r\n\r\nIf you are not renting a car, access to this hotel was very easy from the airport. You can either take a taxi or the shuttle has a stop location at the Sheraton, located just a block away.\r\n\r\nOverall, we really enjoyed our stay here and would definitely stay here again if and when we are ever in TO.',
 'As a Diamond member my exact experience may not be yours.  I have stayed at this hotel multiple times. The hotel is awesome.  Perfect location right near the subway, and walking distance from plenty of bars and restaurants. Be sure to check out the underground shops as well as the amazingly large Chinatown.  When we checked in the front desk clerk was able to put us on the executive floor.  The Executive lounge is the reason i come back to this hotel.  While Exec lounges in the states focus on giving the least amount possible to its members the Hilton Toronto takes the other approach.  They give you unlimited high end liquor along with beer.  They have a decent selection of appetizers and the high end espresso machine is a treat to use.   While the Hilton Chain did pull a fast on on it is elite members this year...i still maintain my status for the rare Hilton properties such as this one.\r\n\r\nEnjoy your stay',
 'As someone who has travelled a fair amount for pleasure and business, there are a few things I like in a hotel.\r\n\r\nI like a modern feel, something that has been updated and retouched instead of just being the same over a five year time span. I like a hotel that has taken the time to upgrade the bed and bathroom areas. I enjoy a hotel that takes the time to put up some interesting pictures and a fresh coat of paint. Is it too much that a hotel should feel like a little slice of home?\r\n\r\nWell luckily for me, the Hilton offered all of that on a recent trip to the GTO. The staff was friendly upon arrival and I was lucky enough to take the scenic elevator to my floor, so I was able to enjoy a view of downtown Toronto. Unfortunately, my room is view was facing more uptown, but I can not complain about that.\r\n\r\nThe Hilton is really in the center of it all, but of course you are going to pay more money for that. It was an enjoyable walk to the downtown amenities and restaurants, but you could still catch a cab or the subway from the Hilton.\r\n\r\nI would definitely stay here again, but only if I was able to get a good deal online or use some reward points. Otherwise, as a budget conscious traveler, I would probably look for a more affordable choice a little further away from the main downtown. If you have company money to spend, you really can not go wrong with the hotel, its location, and the quality of the rooms.',
 'Outstanding stay. I really enjoyed my stay at the "Hilton in downtown Toronto". I have been here twice now, once for a ceremony and another for a reception. Both times the service, food, and ambiance have been spectacular. I can see why this is a popular choice in the wedding crowd!The people here work extremely hard to ensure the experience is perfect.',
 'I have given this place a 1 star because I can not go any lower..  It is absolutely absurd the things that happened here last night while I was trying to sleep..  Multiple false alarms, the best one was the one at 6am..  Wake u up so you can not go back to sleep.  Also, if you do not mind construction, yup I am talking about someone drilling holes next door to u at 10am in the morning..  I notify guest services and they asked if I wanted a pair of ear plugs.....   You can take your ear plugs and shove them up your ass!! I got 2 words for this place, "HOT GARBAGE".  I recommend u take your money with you across the streets to the shangri la.',
 'Such a great location in the city and in all honesty it is money worth spent because getting around to all the clubs and restaurants is so convenient because you could walk everywhere and save yourself $20 easily on uber or taxi. Another convenient part of the Hilton was they had a restaurant and Starbucks in the lobby so even if you do not feel like leaving the building, you have options as well.\r\n\r\nEverything is modernized and clean, the staff were super friendly (major plus because I really hate bad customer service), and the great thing about the Hilton is you see all kinds of people staying there such as families, young adults, business executives etc. \r\n\r\nMy stay included breakfast, and I absolutely loved it. It was not cheap breakfast food like most hotels give out and the staff was very good at constantly making sure food was available for everyone and once again they were super friendly and attentive \r\n\r\nLastly, parking was a lot cheaper than I thought it would be (self parking Friday night was $20) the only issue I had was finding a spot but that is obviously to be expected \r\n\r\nOverall, if I need a hotel in Toronto I will most likely come back to the Hilton because I had a great experience.',
 'My boyfriend and I stayed at the Hilton for two nights during a weekend trip to Toronto. The room was very nice and the staff was very friendly. I usually do not sleep well the first night somewhere, but I slept very well. The bed was so comfortable! The location was great too. It was only a 15 minute walk to the CN tower and the aquarium. There were many great restaurants located less than a 15 minute walk away as well. I would definitely recommend this hotel.',
 'Fantastic stay! \r\n\r\nThe staff were all friendly and attentive, and the room was truly wheelchair accessible unlike so many hotels here.\r\n\r\nThe room had large doorways, hallways, and clearance everywhere including by the bed. Definitely wide enough for a power chair or scooter.\r\n\r\nThe washroom had proper grab bars, raised seat, roll under sink, and roll in shower (the request for a bath bench was taken care of within minutes).\r\n\r\nWe will definitely stay here again!',
 'Nice hotel I stay regularly at the Hilton is and I think it is one of the cleanest, very nice staff amazing thing about this hotel is that it has 24 hour room service.\r\n\r\nOnly bad part parking costs 40$ really $$$',
 'I had the worst nights sleep that I have ever had in a hotel.  I have diamond status with Hilton and my profile requests rooms away from elevators but the unhelpful women at the gold/ diamond desk put me in room 2801.\r\n It was an absolute nightmare that I would not wish on my worst enemy.  I would have welcomed a real nightmare because that would have meant that I got some shuteye.  I would challenge the hotel employees to spend the night in this room.  It is uninhabitable and you should not be putting guests here.  There was a constant loud nose from the pull of the elevator.  The mechanisms for the elevator must be touching this room.  I spent over $500 on this room and it was miserable.\r\n\r\nWhy did I give any stars?  The executive lounge is nice and there is a pool that my family would have liked on a repeat visit.  Unfortunately there will not be a repeat visit so they will never know.\r\n\r\nI just updated the review to give another star to management for quickly responding to this post.  You obviously care about your guests and I am sure that you will find a way to rectify for future guests.',
 'One of my favorite Hilton stays in recent memory. We had a standard double queen room with a decent view of the city and access to the executive lounge. Gotta love the HH program and perks!\r\n\r\nWhat stood out to me was the level and quality of service. I was in Toronto for a conference that was happening at the Fairmont Royal York a few blocks away and so I wanted to grab breakfast quickly and go. One of the staff members at the breakfast buffet could see I was in a hurry and gave me a nice cardboard box and told me to just fill it up with everything I want while in the meantime she got the "bill" (I had free breakfast vouchers) ready for my signature, along with a plastic bag and some plastic utensils for me while I loaded up on noms. It was very sweet of her and she was incredibly efficient and all around helpful.\r\n\r\nThe breakfast spread is also a sight to behold, far better than what I am used to getting at American Hiltons. Unlimited hot food options including bacon, sausage, single egg bennies, small sammies, as well as eggs made-to-order, fruit, cereal, cheese, pastries, bagels, yogurt, etc. Breakfast every morning was definitely something to look forward to. There was also happy hour discounted drinks with alcohol-friendly snacks available every night. There is also a Starbucks in the building too, but with my breakfast vouchers I never had to buy coffee.\r\n\r\nAs with all Hiltons, I am a fan of their room service and food menu. We ordered buffalo wings and the sauce had a great bite to it and our order came with plenty of ranch dressing and a heap of sliced carrots and celery stalks. It is a good amount of food and as far as room service goes, you do not get completely ripped off because of the portions.\r\n\r\nThe gym is not large but it is adequate and includes cardio machines, weight machines, and free weights. Plenty of towels and water, good ventilation, and each machine had a mini-TV, if I recall correctly. \r\n\r\nAnd of course, the location was ideal--we were able to walk across the street to check out the Momofuku building, took a nice stroll all the way to the CN tower and to the ferry area, and pretty much walked everywhere we needed to get to. \r\n\r\nI highly recommend this Hilton - as well as the Double Tree not too far away, if you need a slightly cheaper option - for a Toronto stay!',
 'Great views and a cool elevator. This is an upscale hotel in downtown Toronto. Go during the holidays and there will be some very nice decor. This place, being downtown, has direct access to the underground PATH system, so you can get anywhere in the area without even going outside during the winter.',
 'Not what I expected, We had 5 couples in our party booked rooms 7 months in advance to insure we would all would be at least on the same floor we were all split between floors 5 through 23 and some of our group really felt angry that others had higher floors it caused an issue between our group. Next my wife and I went to take a shower and the towels looked like they were never washed. During checkout we ordered coffee & yogurt from Starbucks in the lobby and sat at a table in the bar area a restaurant person came and told us we were not allowed to sit there eating food from another restaurant. All and all the experience was not very good. We will never stay there again some of my group were saying they stay at Hilton is on a regular basis and have started seeing bad customer service in recent times.',
 'Everything was amazing including Lobby bar EXCEPT construction that started right above our unit at 8am.  My toddler was still sleeping from a 12 hour travel day.  My husband called front desk only to be told it is not above our unit which was incorrect lol Then they offered us to move.  My son is sleeping so no I do not want to move.  The noise continued.  I wish they booked us in another room to begin with:(. I love the Hilton but this was certainly not the best stay...',
 'Nicest hotel in Toronto is business district. Great modern architecture and look, comfortable rooms, and walking distance to offices and other tourist sites in the downtown area of Toronto.  Stayed here once due to a great weekend deal and would stay again if I had to.',
 'I attended a tech conference that was held at the Hilton Toronto end of April 2013. If it was not for the convenience of simply riding the elevator downstairs to the daily sessions, I would have stayed elsewhere. My room was located on the "Executive Floor," however the perks were non-existent. Room came with an amazing view of downtown Toronto and the CN Tower, but that is the only feature that differentiated it from even the most basic of hotel rooms in the area. \r\n\r\nNo freebies: At $300+/night, you should receive at least free WiFi internet access in the room. minimum.',
 'Very nice space. As a diamond member I have access to the exec lounge which was a nice touch. The lobby bar is easy to access and service was good. The beds were ok but hard.  \r\nThe staff was great, very accommodating.',
 'I agree with Angela C. the executive lounge was great, and there are great views from the lounge. From my experience the service was good, nothing stands out as excellent but nothing stand out as poor either.\r\n\r\nThe room themselves were nicely appointed, my girlfriend liked that there was a little hilton rubber ducky in the bathroom.',
 'Outstanding stay here last month. We managed to get a great price for our 5 night stay in Toronto. \r\nThe room was large and plenty of room for myself and my daughter. The bathroom was also large and the usual Hilton standard. \r\nThe glass elevators ( on the outer side of the building) provide a cool view both day and night and were an unexpected nice surprise to our stay. We over looked Richmond St and the view was amazing of the gardens and city life. \r\nWhilst we did not eat in the hotel as we prefer to venture out of hotels, the dining options looked good. \r\nThe staff were great and very friendly. We ran into the house keeper a couple of times in the hall and she was so polite and friendly and remembered our names.\r\nThe location of the hotel was excellent being so close to everything and felt safe all times of the day here. There is also a  areal\' Starbucks (not just a "we serve" !) located off the lobby which was also a bonus to kick start the day!! \r\nWould definitely recommend staying here and keep an eye out for specials or even become a HH member to get the deals! It paid off for us - only cost us $100 more than a near by 3 star we were going to stay in!!',
 'Unlike many of the reviews I have seen I enjoyed my stay at the Hilton Toronto. The hotel is centrally located and the staff was friendly and helpful. The hotel has a restaurant inside of it as well as a heated pool and outdoor bar for the summer! I stayed for three nights and aside from a problem falling asleep due to noise our first night everything was great. If you are looking for a nice hotel at an affordable price that is centrally located in Toronto I would highly suggest this location!',
 'I give them 4 stars because the toilet is flushing handle was broken. It was fixed as soon as I called to have it fixed , and someone was sent to my room right away , but I feel an inspection of the room should be done when the room gets ready for the next guest. Otherwise, the place is really nice and clean , the staff is really friendly as well.',
 'We stayed at the Hilton in Toronto. The room was exactly what you would expect from Hilton.  The room was large and the bathroom was clean.  TV was a bit old, but it was fine.  My husband complained that the walls were a bit thin, but we were also in town during the Pan Am games so I think some ruckus was expected.  The location was fantastic--within walking distance of major attractions but off the main drag.  We would definitely stay here again.',
 'I stayed here for four nights. The room was good, and had everything you should expect. However I was not fully satisfied with the hotel. First, the hotel does not provide wi-fi service. I called the guest service hotline, and the lady on the other side of the phone said we did not provide wifi, and I did not like te positive. She was quite proud not to provide such service. In modersociety, guest will be more likely to bring IPad instead of clumpsy laptop. So provision of wired Internet is not enough. Second, the tv program does not cover HBO. What a disappointment.',
 'I have stayed here a couple of times while traveling for work. The hotel is nice, the staff is friendly and the rooms are spacious. I fell in love with the shower and the two shower heads. I will go out on a limb and say the shower was the highlight of my trip, my room experience, and meetings. The water temps can be set up to 200 degrees. You can turn on both shower heads or one. There is the typical shower head and the other rains down. Ok, enough about the shower. The hotel is connected to the Path corridor and another building so if you do not want to brave the Toronto winter you can find other places to eat outside of the hotel without going outside. \r\n\r\nMy only complaint... I find the beds lumpy. My back does not care for the bed at all. I guess that is why they put in such an awesome shower!',
 'Great location for us to walk to Dundas Square, the entertainment district and the harbourfront.  Excellent restaurant choices nearby.',
 'Solid hotel with clean and spacious lobby. Check in was quick and straightforward. Room was spacious, clean and fairly modern. Good desk space and comfortable working chair. Bed was comfortable with soft sheets and above average pillow. Air circulation was good and view was above average. Bathroom had good lighting and space. Shower had solid water pressure. Towels were below average with poor sizing and worn feel. This is something the hotel should consider upgrading in the near term. I advise staying here if you can get a rate below $210. \r\n\r\nEnjoy Toronto!',
 'Worst Hotel staff and Management as well as experience I have seen and felt in my entire life. Its a completely unsafe environment.\r\n\r\nJust last night (October 29 2016) I was at the hotel attending an event called the Tower of Terror Haunted Hotel. I was with my friends hanging outside the party room close to the lobby. At the event a person assaulted my friend and snatched his phone from him near the party room and ran inside. My friend tried to chase him and get hold of him. Seeing all this happen I immediately went to get help from security and Hilton staff present at the event. The event management team, the Hilton staff and the security were completely useless. They took their own sweet time in this situation. As I entered inside the party room to see what was going on, one of my other friend was being head locked, beaten and thrown on the floor by the person is friend who initially had stolen the phone. My friend was left unconscious on the floor.\r\n\r\nAs this happened, none of the staff members or the security came to help my friend who was on the floor unconscious. Yes that is right ! No body. He was left on his own for good 5 mins. No first aid nothing !! He could have lost his life. I was left trying to see if he was conscious and some random people from the party were trying to see if he was ok.\r\nAll this happened while the person who stole my friends phone ran away with it.\r\nFinally the staff and security arrived and the police were called. The police assessed the situation and I was informed by the event management team and Hilton staff members to report everything that I saw. I did as I was told and described the person. I asked if there were cameras to identify who stole the phone and the security manager told there was none in that area. A 5 star hotel like Hilton has no security cameras near their party room !! Which means you can assault or even molest anyone and get away scot- free!!!!!\r\n\r\nOr you can even steal someones belongings or personal property and run away. The staff members were least bothered about the situation including the security manager. \r\n\r\nThe police asked me few questions about the person who stole the phone and I answered accordingly. However, what was really surprising is at the end of it all I was told to leave the hotel !!\r\n\r\nI was in complete shock. I was not involved in any fights nor did I headlock or punch anyone. I tried to get security who were very slow in reaching out to the situation. Worst of all security manager was trying to act dominant as well as being very disrespectful to me. I asked the police as to why I was being told to leave when I was just an eye witness and they informed me it was the hotel and event managements decision. I asked the security manager if that was true and he blamed on the event management team stating that " We just give them the venue and they make the decision".\r\nSo that means anything can happen to you at Hilton Hotel and they wont even bother. You could be assaulted and that would be the least of their concern because the event is of course not in their property right (sarcasm).\r\n\r\nOne of my friend who invited me to this event booked a room and I had left few of my belonging in her room. As I went to pick up, I heard a knock and lo and behold it the security manager. He was telling me to leave with my friends. I informed him that I was leaving and was just picking up my belongings. He was acting completely unprofessional, disrespectful and rude as though I was some sort of a criminal.\r\n\r\nIn short they can track where you are in the hotel but would ignore to find out the person who stole your property and ran away from the same hotel.\r\n\r\nSo overall, you can get assaulted in this hotel and there wont be any cameras. You can get beaten up and security will take their sweet time with the security manager who will act all tough with you. You can be an eye witness but will be thrown out of the hotel.\r\nThis is the service Hilton Hotel at 145 Richmond St W, Toronto provides you !!!!\r\nA very disgusting approach towards management and customer service by the staff and the manager. Its a utter shame that its even a Hilton Hotel.',
 'Stayed here last night on a layover.  It is a very comfortable downtown hotel close to lots of shopping.\r\n\r\nGood size gym with 4 elliptical, 5 treadmills, free weights & machines.  Also good size indoor/outdoor heated pool.\r\n\r\nVery comfortable bed & linens.  Could hear passersby in the hallway though.  :(\r\n\r\nNice toiletries in the bathroom.  Made my hair shiny.  :)\r\n\r\nSmall gift store that has most of the basics in case you forgot something & a good amount of snacks & sodas.',
 'Stayed here for a recent business trip, the hotel was nice. The scenic elevator was cool to. Downfalls? The menu was expensive (6.00 for a bagel) we had something mailed to the hotel an it was almost impossible to find days after it arrived. But all in all out of everything it was a nice stay in Toronto',
 'I spent quite a bit of time in the Hilton Toronto and do not have any real complaints.  It is an above average standard Hilton with all the amenities and services you would expect from this chain.  \r\n\r\nThe hotel exterior is aged, but the lobby is modern and well maintained.  The front desk agents are efficient and cordial - you never have to wait long.  There are a number of seats to relax in the lobby while waiting for coworkers/friends.  The hotel restaurant/bar was on the other side of the lobby and appeared to be always packed (I never went).    And on the lower level, there was a Ruth Chris steakhouse in case you wanted a good slab of meat but did not want to walk far.  \r\n\r\nSome of the rooms were updated which gave them a quasi-boutique hotel feel.  They tended to be somewhat cramped and the bathrooms could have used a little more space. Every now and then, I would check in to a room that had a minor problem like a broken stopper or a non-working phone.  Housekeeping was attentive but they would occasionally miss the little details like replacing shampoos or towels.  The executive lounge was very large and comfortable with a great view of the city:  There was a reasonable variety for breakfast and evening snacks.  And most important to me, the beds at the Hilton Toronto were very comfortable, almost Westin quality.  \r\n\r\nYou can not beat the location:  The hotel is a 2 block walk to the subway and streetcar. You are also within a 3 block radius of a bevy of good restaurants.    Overall, I would recommend staying at the Hilton Toronto if you are points-hound like I am and want convenience to the city.',
 'Stayed here for a convention. The check in service is quick, however, the front desk clerk certainly did not go out of her way to acknowledge our difficulties with their room reservation service. Experienced a minor issue with their reservation and billing system that we brought to their attention. You would think, they would discover the problem before the customer?\r\nEven though we requested a room on a higher floor (as we are from a small prairie town), she placed us on the sixth floor. What about the other 20+ floors?\r\nThe room is clean but nothing special. Room service and cleaning is excellent.\r\nThere are over 11,000 hotel rooms in downtown T.O. - You certainly can do better for service at the same price than the Hilton Toronto.',
 'This location is great because it is so central and right on the subway line; all three times I have stayed here that is been a big bonus.  Other than that I appreciate the ease of elevator service and the overall condition and cleanliness of this hotel.\r\n\r\nThat being said, the rates are nothing special and they charge extra if you have additional guest staying in your room. Customer service is good, but in this part of town it needs to be. I agree with the cheap pen comment; I have had nicer ones from hotels with far lower rates. This is hardly a reason to not stay here but it is kind of odd.\r\n\r\nThe restaurants here are definitely NOT destinations for people who live in Toronto. Menus are pretty safe but pricing is steep for what you get. I am not a big fan of the Canadian wilderness theme.\r\n\r\nNab a room here if you get a discount! Otherwise, check out Sheraton or others nearby. Parking rates are not bad.',
 'I booked the hotel at the location listed above due to a recommendation from a colleague. She praised the outstanding service received. And advised that I should stay due to proximity for my business trip. \r\n\r\nMy payment along with deposit was all done by cash, for the amount of 568.88. I advised the front desk that their was a possibility of prolonging my trip. \r\n\r\nI would normally go downstairs prior to check-out time to advise. Which was always a smooth sailing.\r\n\r\nThis nightmare began on 02/21/2015, when I presented myself downstairs at 12:02pm. I was greeted by a "Lexi" who appeared to be in training. I advised her that I wanted to extend my trip and get a new access card.\r\nShe asked me a few questions for security purposes (address, and security deposit amount) and advised me the payment had been made. She followed by resetting my key.\r\n\r\nOn 02/22/2015, I went downstairs to advised once more that I was extending my stay. The representative quoted me for the amount of 284.44. Which I told her was incorrect. I asked to speak to a manager on site, Dwight Beckford. He was very helpful and accommodating. He mentioned that they never received a payment. Thus resulting in the charges which includes the 3 nights of Internet usage. I told him a payment was made, as per "Lexi" and I did not owe that amount. He advised that he would investigate the situation and should present myself back to front desk once her shift would start at 3:00pm. He mentioned that payment can be made at that time.\r\n\r\nWhen I presented myself at the time mentioned (3:00pm) he was in a meeting. I was told that he would contact me back. He contacted me after 4:00pm and I told him I would present myself downstairs after my power nap. He mentioned it would not be an issue. If he is not there, the duty manager for the night shift "A.J" would be on-site and she would be fully aware of the situation.\r\n\r\nI business dinner that I needed to attend to which was located across from the hotel (The Keg). When trying to access my room the card did not work. So I contacted front desk who advised it was because a payment was due. I told them that I would come downstairs if someone let me in my room. \r\n\r\nThey sent up an agent called Hamid 935282. He was very rude, arrogant, embarrassing and completely disrespectful. This individual started shouting at my stating "get your money and come downstairs, you owe us money.\r\n\r\nHe opened my door and that is when I noticed that my safe door was open. I asked if he came into my room and he said yes. I told him that money was missing for the amount of 200$. This individual laugh and stated "good luck proving that". He followed my downstairs and I spoke with A.J. Upset, I explained the situation upstairs and asked if he could leave since he was standing there. She advised that he was her employee and he had every right. While he was upsetting and yelling at me, she (AJ) would say, please do not talk to him. He disrespected and humiliated me in front of clients waiting to be serviced. I payed the amount without an argument and contacted local authorities.( report number 2015-321***) she also mentioned that he came into room at 8:10pm. Which was confirmed by the cleaning lady.\r\n\r\nI have NEVER in my life experienced such HORRIBLE service while staying a reputable chain hotel in my life. I wanted to stay, as mentioned due to the reviews, location, safety and because this should be a 4star hotel. I have never feared for my safety because of an extreme violation. Is this a norm for employees to steal from clients? Or treat them in such a extremely poor manner. \r\n\r\nI have never being robbed. So this is a violation of my personal space. As a human being, I felt violated, disrespected and most importantly mocked.\r\n\r\nI am not sure if this is the way you treat clients. Especially new clients that would have loved to return. However, this is in my opinion non acceptable.',
 'I really enjoyed my stay at the Hilton in downtown Toronto. My Hilton Honors status got me access to the executive lounge which included a deluxe continental breakfast which was a major plus. Every morning the staff lays out a gourmet spread of fresh fruits, delicious pastries, fresh baked bread and a few cooked items like an egg frittata and oatmeal. Their cappuccino machine is top notch, best espresso and frothed milk I have ever had out of a machine. I was beyond excited about their fresh squeezed grapefruit juice, because it just makes a breakfast complete. The staff was super friendly throughout my entire stay and the rooms are clean and spacious. Although I must say I was not too impressed with their gym or sauna, the gym equipment is pretty squeaky and dated and their sauna didnt seem to heat up enough.',
 'This is another centrally located downtown hotel (major intersection King and University Ave., or right across from the Four Seasons Theater). I have stayed at this hotel before, but never as a Diamond member, so I was anxious to try out my membership there.\r\n\r\nCheck-in.\r\n\r\nCheck-in was a bit off for me. I did not immediately see a check-in for HH members, or just for Diamond members, and had to wait in the regular line. Then, someone formed a made-up line and went ahead of me thinking it was a separate check-in area. Chaos. The lady was not very welcoming, and as a Diamond guest, I expect to be welcomed. Every other Hilton I have stayed at does it, and the Fairmont Royal York welcomes me and is happy to see me and thanks me for staying with them and looks forward to seeing me again etc... I had to ask if my upgrade went through (it did) and I had to ask for a layout of the Executive areas. No initiative. The on-line check in probably would have had more personality and information.\r\n\r\nRoom 2221\r\n\r\nThe 22nd floor is an Executive floor and I had the room furthest from the elevator, but close to some metal machine that made clicking noises inside my room. So annoying but because I would go to the room to sleep (and usually late and tired) it did not bother me. Complimentary water bottles available, but no mini bar. That is because I could use the Executive Lounge and get drinks and food there.\r\nThis room was quite big and had a great view of the pool. Clean and spacious with the usual modern amenities. The bathroom was well stocked with Peter Thomas Roth products: clean and refreshing scent. The only complain was the water pressure which was light as rain. All in all, this was a very large room and could not complain about anything (except the constant clicking noise).\r\n\r\nFor Diamond members, you get free Wifi in the room. At check in, you should be provided with a piece of paper that has all the log in information.\r\n\r\nNoise Level. \r\n\r\nI could definitely hear people walk by, doors banging and people talking. The usual kind of noises so nothing very aggravating. \r\n\r\nExtras.\r\n\r\nAs a Diamond HH member, you receive a variety of perks including the use of the Executive lounge, regardless of any room you stay. The Executive lounge at this Hilton Toronto was not bad: large relaxing area with TV, 2 computer stations, newspaper and magazine section, and a beautiful eating/buffet area overlooking the city. Great view. The food at this lounge (including complimentary breakfast) was nothing to rave about. In fact, I ended up ordering room service for something of more substance. The drinks are on a trust system which means you get your drinks and fill up a sheet indicating how many drinks you had. Technically, you can say you only had one drink... The Executive Lounge is on the 32nd floor and this floor also houses the mega suites with Canadiana names. You will need your key card to access the lounge.\r\n\r\nOutdoor Pool with lounge chairs. This is a great pool to relax on a sunny day. I do not know if there is drink service here, but I would come again to this hotel in the summer to get my tan. Can get quite busy.\r\n\r\nDuring the wee hours of the night, in order to get up to your floor, you will need to show your key card to the security. I am not sure why this Hilton does it. Every other downtown hotel I have stayed at never does this. No other Hilton I have stayed does this either so something must have happened? FYI - Always have your key with you.\r\n\r\nThere is self-parking within the hotel and it is surprisingly affordable for over-night. I do not remember exactly but it was something like $12/night. Or you could pay almost $40/night for valet.\r\n\r\nConclusion.\r\n\r\nYou can not beat the hotel location. There was a special promotion so I paid around $260 including relevant taxes for 2 nights, 3 days. Would I come here again? Perhaps, but I did not find being a Diamond member at this location to hold any clout. In the end, I would come here only if the price was right. \r\n\r\nHotel Rewards Program.\r\n\r\nIn my opinion, the Hilton Honor (HH) program is really good. Being a Diamond (top tier) member means lots of perks including access to the Executive lounge always, complimentary breakfast, upgrade if available, and potential for late check-out. Free WIfi in the room is available. There are many levels to the HH program so for more information, click on the below link. There is no fee or stay requirement for a basic HH card so if you are planning on becoming an avid HH member, be sure to sign up!\r\n\r\nhttp://hhonors1.hilton.com/en/hh/home_index.do',
 'Great rooms and great executive lounge.  Get the breakfast vouchers if you can for the Tundra restaurant.  Good breakfast but very $$$.  Servers and staff at the hotel were awesome.  Will love to return.',
 'Excellent staff, super attentive and helpful. The hotel decor is modern, stylish and classy. The rooms are spacious. Stayed there for girls weekend and had a blast. Will return and highly recommend it.',
 "I recently attended a dinner meeting here for approximately 50 individuals. It was held on the 2nd floor of the Hilton Hotel, where the room for dinner was separate from the meeting room. Unfortunately, the room set aside for the dinner could not accommodate the capacity of the guests, and many of our colleagues had to eat their dinner elsewhere.\r\n\r\nThe food presented was buffet-style, and included a lentil-salad, mixed greens with mushrooms, cold cuts, and a potato salad, served with a vinaigrette. Additional buffet options included a cheese platter, potato salad, mixed beans and carrots, mashed potatoes, korean noodles, chicken au jus and salmon in cream sauce. The desserts were a fruit flan with an assortment of berries, and a black forest cake. The beverages were  iself serve' and included an assortment of teas, coffee and bottled beverages.\r\n\r\nOverall, in terms of the quality of the food, I wish I had not eaten any of it. I did limit myself to the salad, chicken, salmon and berries; however, the food was bland, and the presentation unappetizing. My colleagues who tried the remainder of the food were also unimpressed in general, especially in regards to the quality of the food.\r\n\r\nThe service was just 'adequate' but not particularly attentive or polite. As it was a buffet, with most things, including beverages being  iself-serve' there were only 2 servers who were mainly there to clear plates. \r\n\r\nOverall, I would not recommend this venue for a business meeting as there are many other places in the nearby area that would more than accommodate and appreciate the business.",
 'It was o.k. \r\n\r\nI live in TO and ended up at the Hilton due to work, for a few days this week.\r\n\r\nI have been to other TO hotels, so was comparing Hilton to those ones.\r\n\r\nThe beds were comfortable enough, but the quality was not as luxurious as the ones at say either the Four Seasons or Fairmont hotels.  \r\n\r\nAt this point, I have become shallow and judge hotels by their pens.  Why are their pens so lightweight and plastic?  I am thrilled when I use either my Fairmont or Four Seasons pens - they are supplied to anyone who goes there for a conference.  \r\n\r\nOverall quality is ok.  I hope their prices reflect that they are not in the same grade as either of the two hotels that I have mentioned.\r\n(Conference) Food served there, was okay.  Again, not as impressive as Fairmont/Four Seasons.  I ate at Mariott Hotel yesterday.  Hilton is food was a notch better than at Mariott is.\r\n\r\n*The business charges .59/minute or $5.00/hour.\r\n*View was nice.  As was service.  \r\n*Their gym is on the smaller end.  Their pool is both indoors, and extends outdoors.  \r\n\r\nIf you want to save some $, stay here.  Location is convenient.\r\n\r\nIf you are okay with paying a bit extra for "frills", stay at Four Seasons, or Fairmont.',
 'Loved staying at this hotel. Our view was amazing! The room was huge, and clean. They also have an elevator in which you can see the view while going up, which was pretty cool because our room was on the higher floors.\r\n\r\n4 stars only because walking around to most places that you would want to go to is a hassle. Especially if the weather sucks.',
 'The first room I checked into, facing the back street (odd room number) , was dark, gloomy and depressing, even with all the lights on. Since I need to spend 2 weeks at this hotel due to a business trip, Ive decide to ask for a room change which was done efficiently. Front desk send someone to deliver new room keys. I love the new room on a higher floor newly renovated, with bright and open view (even number). I would stay here again!',
 "Being a business and leisure traveler I am going to occasionaly post reviews of 'business' type hotels for those that do travel on business.\r\n\r\n-----------------------------------------\r\n\r\nBased on your corporate rate the Hilton could be a very good option with an excellet location in downtown Toronto. It is only 10 minute walk the CN tower, very close to Rogers Arena, and access to a lot of various office and goverment buildings within minutes.\r\n\r\nThe hotel itself has recently been refurbished in its public areas and most of the floors. As of March 2007 - not all of the floors have been refurbished so be sure to ask for a room or a floor that has.\r\n\r\nThe hotel has 3 restaurants and a bar - but 2 of the restaurants have bars, plus there is a Ruths Chris Steakhouse on-site just outside the hotel is convention area. \r\n\r\n\r\nRooms\r\n-------\r\nThe newly refurbished rooms are very well appointed. Pictures have been posted below. However, staying on the 26th floor I was quite suprised at the amount of city noise that I could hear in the room - even at night. This may be due to the close proximity of other buildings being close and the 'funneling' of the noise upwards. However, I stay in many large cities and rarely experience this problem as I usually request a high floor for this specific reason. \r\n\r\nElevators\r\n---------\r\n\r\nFAST FAST FAST!!! That is all that needs to be said!\r\n\r\n\r\nParking\r\n-------\r\n\r\nAs with any major metropolitan city parking is expensive - regardless of city. Parking is around $30CAD per night.",
 'Loved this hotel, loved this stay, loved this city! The staff was friendly and helpful and the room was clean, comfortable and luxurious! The facility was nice and the staff was friendly and helpful! Thanks for helping to make our stay even that much better! Also, when I was sick in my room the front desk person was extremely helpful in finding somewhere close for me to get meds! Forgot to mention: great location! Was able to find several sports bars in the area to watch World Series, mma and football!',
 '3 1/2 stars.  This was your typical downtown/big city Hilton... a once-classy, old-school hotel, perhaps in need of renovation and tlc, but still a nice hotel in the heart-of-it-all.  This is no Four Season, but it gets the job done.  They have valet, a concierge, a Ruth is Chris on-site as well as another restaurant, great customer service, nice rooms.... everything you need....just not outstanding.  I would recommend getting a room away from the elevators, or it will keep you up all night.',
 "Nice hotel in a good area of Toronto. Facilities are comparable to any other Hilton around the globe. The cool thing is that from this hotel you can walk to the underground shopping center and metro without getting 'outside'. This is excellent when the real Canadian winter is kicking in. \r\n\r\nThe hotel has complementary wifi and the steak house in the basement is excellent!",
 'Great location when staying in Toronto. The scenic elevator is always a bonus and the hotel has direct access to PATH. It is nice to be able to leave the room in the winter without a coat and walk underground all the way to the Eaton center and do some shopping. The executive lounge is one of the nicer lounges I have seen at the Hilton hotels.',
 'Got a good deal on priceline and stayed here for a couple of weekend nights.  Very happy with the room.  Plenty of space and room was quiet.  Bathroom was nice with very good water pressure for the shower.  Also, the hotel was very conveniently located downtown with access to lots of activities/restaurants.  Only drawbacks were that elevator wait times were a little on the long side at times and that the free wifi in the lobby was inconsistant.',
 'I am not a big fan of this hotel. Stayed here once and found it too blah. Plusses were access to a major gym a couple of blocks away and also the recycling bin for papers in each room. Nice touch. Bad? Internet connection is lousy. Almost to the point of being horrific. Gym in the hotel itself is smallish and usually crowded even at 5AM! Really! Restaurants are pricey and since one is a Ruths Chris, why would I pick that when I got two in LA? I would rather take the block walk to the Keg. Also, there is usually a lovely assortment of bums lying outside at all hours. That is just disgusting and since the other hotels I have stayed at in TO do not have that problem, it is kind of inexcusable. That alone, made me switch hotels to the Metropolitan for my last trip. Not worth it.',
 'This hotel although is nice the hotel front desk people are the rudest people I have ever met in my entire life and would not recommend them at all...We rented 2 rooms with 4 people in each... Me and 1 guest came back early and our key did not work. We went to the front desk and the lady asked our names and for I.D as our other friend booked the room under his credit card and was not with us at the time..(remember this, we gave our names , I.d is and both our rooms and all the other guests info)...... The lady said rudely that none of us were "listed" on the room and that it was OUR fault we kept the key next to a cell phone and that it got deactivated...... That is completely ridiculous but not as ridiculous as them trying to blame us for having it next to a cell phone like we were some kind of morons and should have known this. They even said and I quote "No one keeps there card near there cell phone".... lol I found this halarious as I know 60% of ppl have those new "cellphone wallet phone cases"... You would think we would get an appology of some sort but nope just the blame game and rude attitude... Hilton should probably consider to tell there guests that. Not to mention she was completely useless the whole time and I would not be so mad if she was not smirking and had 8 other random Hilton people around us trying to say it is our fault and smirking at times rudely and then I guess the hotel manager stepped in and was even worse and after about 20 minutes of dealing with this my friend says to check the system AGAIN for our names and THE WHOLE TIME we were listed on the room... I specifically said both our rooms our names , we gave her our I.D is I even gave ALL the names of the other people in the room, there addresses and birth dates. Lol. Not to mention I have this all on video. So basically the First Lady completely screwed up and did we get any apology? Nope they blamed us for saying we only gave them the 1 room number we had meanwhile I have it ALL on video tape I recorded the ENTIRE conversation so if anyone from HILTON wants to see it I am more then happy to show them.. I will be posting it everywhere I can just out of principal.... And in truth the manager was following his colleagues lead and ASSUMED she did her job right and I love watching the video of the exact moment he found our names and her face turns white as a ghost, not smirking anymore or saying any smart Aleck comments just silent no appology just blaming us.... Again I have full videos if Hilton would like to contact me and I can show them. No problem.',
 'The facility itself was well maintained and in a good location. However it was an inconvenience to get food in that hotel.\r\n\r\nYou could not order food from the in hotel bar Tundra and bring it back with you to your room or out to the pool which I thought was weird. Especially because the menu was different than what was offered on the room service menu. \r\n\r\nThey had "Pool Side Bar" menus they were distributing yet no staff member could tell us where the pool bar service was located (no one walking around taking orders at the pool and the makeshift bar there was in shambles. No one was working it either). Eventually a staff member told us to call room service to order it out to the pool. We did that and room service did not understand  who told us to do that or why we were told to do that. \r\n\r\nEventually they took our order and over an hour later we had our food - by the pool. Other people at the pool were looking for food/drink service as advertised. So when they saw the room service staff member delivering our food they were asking him when someone would be out to take their order. He told more than one person 10-15 minutes, but nobody ever came. And I am pretty sure he knew nobody was coming out there. \r\n\r\nIt was just poorly organized, poorly advertised, and inconveniencing. If you are not going to offer a service you are advertising at least let people order take out from the bar in the hotel.\r\n\r\nIf it had not been advertised and they had not been distributing pool side menus I would not have even taken the time to write this review. But they went out of their way to market this service that did not exist.',
 "It is a great Hotel. Offers gold and diamond check in lane. Got upgraded to a king CN tower room on the 31st floor with access to the executive lounge for breakfast and hors d'oeuvre in the afternoon. \r\nOur rooms bedding was the nicest I have ever had in a Hotel! \r\nAll the staff was very friendly, can not say anything bad about our stay! \r\nClose to everything around and great walking. We did not have to pull the car out of the parking garage once. Do not stay anywhere else.",
 'Great location, great room, cleanliness is A+, the staff is awesome, and the lounge area is great.  I hope to try out more of the amenities, if given the opportunity again.  I think this will be my only trip to Tortonto for a while.  Regardless, this is a great hotel!',
 'Me and my brother travled to Toronto hoping to have a great trip for the World Cup of Hockey, little did we know that this hotel was going to cause us alot of trouble.\r\n\r\nLong story short make sure this hotel expalins the constantly changing currecy exchange and that they understand that they need to expalin everything to you and not assume that the customer knows excactly what is going on.  \r\n\r\nWe were treated with little respect as we tired to find out why we were charged an additional fee for a security deposit without our knowedge, along with why the conversion rates did not match what we had secured through a third party booking party.  One women that we spoke to behind the front desk treated us like we were idiots.  Mind you we were paying for execuitve suit access and expected to just be treated with basic good customer service.\r\n\r\nLuckily there was man named Rayol who fixed everything but I was not impressed, we had a much better experiance in Montreal',
 'First trip to Toronto in several years and opted this Hilton because of its convenient location to everything I needed to see and do.\r\n\r\nThere was a small mistake with my reservation - I booked a King Room (alcove suite) but the system showed a standard King Room. My confirmation email confirmed my booking was for the alcove suite, but since the hotel was fully booked that night, I was left with only a couple of options.  The front desk agent was apologetic for the mix up and managed to find a suitable alternative - a large room on the 28th floor with 2 queen beds. The room was newly renovated - so it had lots of nice perks and felt fresh & new.\r\n\r\nThe view of downtown was pretty fantastic from my room - #2820 - facing the Canada Life Building. It snowed almost the whole time I was there and I loved watching the snow fall every morning before heading out for my daily adventures.\r\n\r\nBecause of the mix up with the reservation, the front desk also gave me access to the Executive Lounge on the 32nd floor. This gave me free continental breakfast in the morning and happy hour nibbles in the evening. The Lounge staff is fantastic and the views of the city were a fantastic way to start the day.\r\n\r\nThe only reason I knocked off one star was because of my experience at Tundra Restaurant on my last morning in town. The Executive Lounge was closed that day and I had a voucher for the full breakfast buffet.\r\n\r\nThe food on the full breakfast buffet was nearly identical to what I had been enjoying all week in the Executive Lounge - but with the added bonus of waffles & pancakes, sausage, bacon, and a few more fruit/yogurt options.  \r\n\r\nThe lost star is related to the service - not the food. I found the food to be fine and on par with what I had been enjoying all week up in the Lounge. But the wait staff is terrible. They barely speak to you and when they do they mutter. Drove me nuts.\r\n\r\nI will definitely stay here again - the room and the Lounge were fantastic - and the hotel was super close to everything. I walked everywhere! Also very easy to get to the PATH - the underground walk way around the city or the subway service. All very convenient.',
 'if you are a Hilton Diamond (Elite) member, this Hilton location has one of the nicest Executive Lounges I have ever been in. We are talking the works - full breakfast, cappuccino machine, happy hour, beer and cheap wine, snacks, fruit, and more. The hotel itself does not have complimentary wireless internet, so you will have to go up to the lounge to hook up for free. \r\n\r\nThe location is right in the heart of downtown, and walking distance to Rogers Centre, CN Tower, and many other things. \r\n\r\nGreat hotel, I would definitely stay here again if I am in the neighborhood.',
 'Being that I find myself in Toronto often for work, downtown hotels are of the highest importance since I like to walk to as many meetings as possible. This particular Hilton accomplishes just that and whole lot more.\r\n\r\nThis hotel is located right in the center of the business district while also having four separate entrances that lead to various different streets. From there, you can easily walk to a whole host of businesses, restaurants and attractions located downtown. \r\n\r\nThe rooms are spacious and have a great view of the downtown area. They also hit the mark in the most important areas (cleanliness, comfort and service). Whether you have average or high expectations, the Hilton comes in right in the middle of both and provides a great experience.\r\n\r\nOverall a solid choice if you want to stay in the downtown area.',
 'I love this hotel, great location, large sized rooms if you get the end/corner suites, gorgeous view if you face the right side on a higher floor. \r\n\r\nMy go to hotel, I love how it is located at Osgoode Subway station(my most used station after Yonge) Easy to get too, walking distance to Eaton Centre. Queen St. West, Entertainment District and Union If you enjoy walking :) \r\n\r\nTheres a good 30+ levels at this hotel. The  king beds spacious, high off the floor, you get multiple pillows and extra blankets in the closet. It has a modern but homey feel to it, it is not toooo chic or super stylish. You feel comfortable in the setting. Bathroom was large enough for 2 ladies to get ready whilst one took a shower. Accurate mirror with good lighting, fan inside too(which I have noticed not many hotels do anymore?)\r\n\r\nHotel front desk, they are quick and pick up the phone, you do not feel like a bother when calling which is good customer service. \r\n\r\nHotel has basic amenities, there is a pool, party room, few restaurants downstairs, bars, laundry, etc) \r\n\r\nGood hotel :) one of my fave dt ones.',
 'I just returned from Toronto and staying at this hotel made my trip.  It is in a great location, so you are never far from anywhere you need to be.  My room was very comfortable and I found the employees to be really friendly and accommodating of all of my requests.  I highly recommend this Hilton to anyone traveling to Toronto!!',
 'Checked in for 5 nights stay.  Clerk could not find my HHHonors account and told me to come back with number.  How can you not find it, been a member for years.  Woke up third night to fire alarm in entire hotel.  Many guests evacuated to the street.  This happened at midnight, and no explanation or apology.  Wont be staying here again.',
 'I have stayed here twice, and both times have been great. Excellent location (right in the entertainment district,) close to great restaurants, shops, and the Eaton Centre. Would recommend this place to anyone in from out of town, who wants to be in the heart of the city. Rooms are clean, modern, and quiet. The beds are extremely comfortable. They have 24 hour room service, and a lobby bar that is opened till 12:00am. Front desk staff are very friendly, and check in and out was a very speedy process.',
 'Super deja vu the second I walked into this hotel... it turns out I stayed in this hotel for business 5 years ago, and did not realize I had booked myself there again!\r\n\r\nThe hotel was great.  Perfect location right near the subway, and walking distance from plenty of bars and restaurants.  When we checked in the front desk clerk was able to put us on the 31st floor, so we had a nice view of the CN Tower.\r\n\r\nParking was a little pricey here, but that is standard for downtown Toronto.  If you are here on a week day, go a block north and a block east and park at the courthouse for $2.50/half hour rather than the hotel is $4.50/half hour.  Weekends are as cheap as you are gonna get at $24 for the whole weekend if you self park.\r\n\r\nOh yeah, and I scooped this hotel for a Friday and Saturday night for only $70/night + taxes and fees on Priceline!',
 'I chose to eat breakfast here because I did not want to go out and walk in the cold, but after eating here I regret it. The service from the servers here were complete BULLSHIT. I asked the server if I can have a fork and he grabbed a fork from another table. DISGUSTING! He grabbed it from a table that has not even been cleaned up. I asked another waiter for a fork and he told me to wait, but then I see him catering to other people? WTF. What type of service is this, Hilton? Not only was it extremely rude to be ignored afterwards, but the fact that he grabbed a used fork from another table was UNSANITARY and HAZARDOUS to my health. \r\n\r\nOne of the server is name and ID is 209 GEORVIC\r\n\r\nI DO NOT RECOMMEND EATING HERE AND STAYING HERE.',
 'Being a Hilton you have certain expectations, and they delivered. Very modern but still authentic. Great service, but that area could improve just slightly, in fact that may be the determining factor to get to a 5 star rating. \r\n\r\nWe dined at the Tundra downstairs and the food was very good, but I must say the menu selection was pretty average for a restaurant like this. The presentation was good but not over the top. Again, this would be another factor in getting from a 4 star to a 5 star, I like to see some over the top when fine dining.',
 'Very convenient location and nice rooms!  In town for a Saturday night and easily walked everywhere, Uber is a great 2nd option.  Very friendly, helpful staff.  Did not go in the pool but should have!  Fitness center was adequate.  Starbucks on site was a great touch.   Would absolutely stay again!',
 'Nice location, lots of shops and food nearby. Littlebit old though but the staff are friendly. Room was nice.',
 'Not very Hilton like. The bathroom was old and dirty. Good was left in the fridge which did not even get that cold. Overall, this was one of the worst hotels I have been in',
 'The Hilton is in a great location with nice room accommodations and an amazing executive lounge. The rooms are refurbished with nice touches and cozy and comfy.  The check in line can be a killer when all you want to do is get your bags in your room and head out on the town.  For all of the possibilities downtown the Hilton is a safe and boring choice, but you get the points and convenience which are huge for me.',
 "We booked for 2 double beds... upon check in at 8:30pm (after a long day of walking around Fan Expo) they told us they only had kings left.. fine my friend and I were ok with having to share a bed.  Then we are told the room was not ready they offered us a voucher for a free appy and drink saying it would be no more than a 30 min wait.  We are also over hearing another guest complaining they had been waiting 5 HOURS to check in and a steady line of people behind us wanting to check in all to end up in the bar with us assuming they were also rewarded with a free app and drink voucher... We had our food and drink... chicken wings way to Salty.  Go back to front desk and our room STILL ISN'T ready. Sorry it will be another 20 min! Finally after over an hour wait we get to our room and find they do not even have a fridge in the room.  The signal on the TV kept cutting in and out...Worst experience I have ever had at a hotel! Expected more from The Hilton.",
 'Very nice! Great beds and very nice upscale decor with granite/ marble in bathroom. Valet parking is pricy at $40 a night. Probably typical for a downtown location. Oh well.',
 'Not impressed. At all. It is a motel masquerading as a hotel.\r\n\r\nI have stayed at a handful of hotels in the downtown area, so I am basing my experience at the Hilton against the Sheraton Centre and the King Edward. \r\n\r\nI checked in on a Monday night. I was lugging 2 bags and schlepping a backpack into the lobby and was not offered any assistance with my luggage even though there were multiple staff members in the lobby. I rolled up to the front desk. The woman was polite, but cold. She told me I would be put in one of the "newly rennovated suites". \r\n\r\nI got up to my room, again without any offer of assistance, and was mildly disappointed. The room felt cheap, the construction looked shoddy, and almost every wood surface in the room had either a gouge or water damage on it. I had had a long day of work and popped open the cabinet under the glassware and ice bucket only to find no mini-bar. I am paying $400/night and there is no mini-bar? Did I get lost and check into a Best Western?! Is this a Holiday Inn Express? (The carpet selection leads me to believe it was in fact a Holiday Inn)\r\n\r\nI walk into the bathroom, which is pretty small, and usually at most nicer hotels there is a standard hair dryer provided in the room. Nope. This has one of those ghetto wall-unit hair dryers that you find in motel bathrooms. The kind that turns on when you pull it out of the unit and will not turn off until you clip it back into place. The dryer is weak on airflow and extremely hot, and there is no way to control the temperature.\r\n\r\nMy co-worker checked in the following evening and they had overbooked, and he was stuck in a smoking room. A smoking room?! That is worse than not having a room at all. They just shrugged their shoulders and said there was nothing they could do. There are soooo many things they could have done, but they just do not seem dedicated to customer service there. I did not even know that a smoking room was an option anymore!  I thought there was no smoking indoors in Toronto?! The entire floor wreaked of cigarettes to the point it was nauseating. Now his entire suitcase smells like smoke and he refused to unpack for fear of everything he brought with him smelling of smoke. \r\n\r\nI was not a huge fan of the Hilton brand before this stay, but I am surely less of a fan now. Poor quality, terrible customer service, and all and all a let down.',
 'Our stay at the Hilton was a pleasant one. The lounge in the lobby is lovely and our room was modern, simple and clean. The location was great. We were in near proximity to pretty much everything we wanted to see while we were in Toronto. We are walkers, but if you are not, the subway is mere steps away from the front door. I got in a workout in the fitness centre, which was well-equipped and clean.\r\n\r\nUber bonus was the deal I got on the room via Priceline. Four stars with a two star price tag was a deal I can get behind and left us with more spending money to play with.',
 'We stayed at this hotel for Caribana weekend and the location was perfect and not far from food which was our main concert. We stayed on the 12 floor and had a great view from our room. What I liked is that the check in was quick and staff was quiet helpful despite us being a bit of a handful. We did not have a fridge in our room and soon as I asked for one it was brought up less than 10 minutes after I asked. We wanted three robes, got two and soon as we called they brought the third one they forgot. The pool on the second floor had a nice view but was a bit crowded the time we went (mid afternoon on a Saturday). They had staff after a certain time at night asking to see key cards before heading up to the elevator which was a nice touch since it was Caribana weekend but for all I know they probably do it all the time. The guest services attendant was also nice enough to tell us about a Canadian version of Grub Hub when we wanted to order food which was nice. Hotel parking garage was 27$ a day but on the weekend dropped to 7$ a day so from Friday to Monday that we stayed we payed way less than we thought. All in all, I would go back.',
 'Outside - East German palace architecture\r\n\r\nInside - nicely done hotel, including rooms, bar, etc. \r\n\r\nI liked it. Centrally located. \r\n\r\nThe breakfast buffet had good quality items, including a variety of breads. Salmon, too. Eggs Benedict (which were great). \r\n\r\nThe only unsatisfactory part was the size of the Martini. The glasses were not even filled halfway.... for 17 bucks (!) each. When I ordered the first one I thought the bartender had just mixed too little Belvedere, but.... apparently, these bantam size Martinis are standard. Almost like shots. Haha.',
 'I had a great experience at this hotel. I used my AAA card and got a good deal for a junior suite which included free wifi and breakfast buffet for the duration of my stay. I will be coming back.',
 'NICE.  I really liked the hotel, the rooms were top notch.  I had a super view of the needle tower and the Toronto skyline.  Hotel is centrally located.  I would say that this hotel is classy.',
 'Convenient location. Decent sized rooms. Clean. Good executive lounge. Others have commented about no fridge, but my room has one! Only bad thing is that Richmond Street backs up horribly during rush hour, making it hard for cabs to get in and out.',
 'A nice hotel with a fairly good restaurant. Good for business dinners.Executive lounge is also pretty good. The quality of the breakfast was above average, and the staff were nice to get me soy milk for my coffee. Always nice to see Hotels stock healthier offerings.',
 'Every year me and my sisters get together for an Annual Sisters Day that consists of staying a night at a hotel, going out for dinner and enjoying the night. We usually do this the first week of December and book out in October/November. We do this on Friday nights so we expect the room price to be a little high for the start of the weekend but expect great service and room expectations for the price we pay. This year we opted to try out the Hilton Hotel as my sister had previously stayed at this currently location the previous year for a work function. \r\n\r\nWhen we arrived for check-in we were not greeted by a friendly front desk agent. She simply just asked us for our reservation name and ID. No what brings you down to the hotel? Upgrades? Are you guys from out of town? There was nobody at check in so the front desk agents were bombarded with guests asking questions or bothering them so we expected some more customer service and conversation as everybody expects when being welcomed to a hotel. We got our room keys and head upstairs to our room.\r\n\r\nWhen we got to our room everything was pretty clean except the garbage can still had a few pieces of paper we figured belonged to the last person that stayed there and there was no mini fridge! Whatttttt! How are we going to keep our wine cold (we are classy ladies y\'know?). We decided to go the College student way and take the champagne bucket to get ice. Unfortunately our floor did not have an ice machine so we had to take the elevator up to the floor above to get ice and chill our wine. The hotel also does not offer Free WiFI which is a big no-no for me. I believe only Hilton Honour members get the free wifi. It is 2016 guys..Starbucks gives free wifi, you are a multi-billion dollar hotel I am sure you can afford to give your guests free internet as well. \r\n\r\nWe had a great view of the Shangri-La hotel however, where i am sure every room had a mini room to chill their wine :(. \r\n\r\nAnother thing we noticed was that no staff smiled or greeted us while we walked around the halls. You usually except hotel staff to be welcoming as you are essentially in their home and we are their "guests". \r\n\r\nWe will be staying next year at another hotel location. The hotel is not terrible but there were many things that could be fixed and touched up on - primarily with their customer service.',
 'I think the hotel has been updated recently....there is now wi-fi throughout the hotel!  So disregard all of the reviews saying that wifi is not available in the rooms-- it is!  And it is decently fast, too!\r\nSo this hotel is probably classified as 4-star hotel, but I had a 5-star experience.  This is now one of my absolute favorite Hiltons, and the staff and GM should be proud.  Disclaimer- I am a Hilton Diamond VIP, so I got the hook up during this stay, which influences my review.  However, I would imagine that you would have a nice experience at this hotel even without status.  First, everyone was very friendly and helpful, the lobby was great, and the proximity to restaurants was fantastic.  Want a burger or a burrito?  One block away.  How about 5 star sushi or steak?  Yup, one block away.  Great location.  Very clean and modern, and recently renovated.\r\n\r\nIf you have status, the executive lounge in this particular  Hilton is one of the very best I have seen.  It rivals the Hilton in Paris...which was impressive.  Excellent variety at dinner and breakfast, fancy cappuccino maker, and super friendly exec lounge concierge who remembers your name and room # after just one visit!   The lounge had lots of healthy options (fresh fruits and veggies), sparkling water and wine and beer.  There is also an honor bar.  I did not have to go out for dinner or breakfast the next morning, and I loved that I did not have to sacrifice my diet-- there were great options for me.  The layout is really nice too.  Very spacious while allowing some privacy.  And the view is to die for!\r\nThis is definitely my go-to Toronto hotel from now on.  Highly, highly recommended.',
 'The room was nice as was the staff, but otherwise it was pretty sterile.  I was here for a week and did not want to spend huge amounts on every meal but there was little choice.  A basic breakfast or appetizer in the bar starts at $15-20.   If you want a value minded meal, you have to venture a few blocks.  The place is geared towards the business/conference folks + the theater/opera crowd across the street.\r\n\r\nLikewise it is near the financial district so it is a good place to stay for business, but otherwise it is not a top spot for enjoying nightlife, etc.\r\n\r\nIt works for what it is, but I have stayed in other Toronto properties, larger and smaller, that have more personality and/or nearer to options.',
 '3.5 star -- it is a little dated for a Hilton. Great location!\r\n\r\nThis is a nice Hilton property, located in the heart of downtown Toronto. The staff is very nice and efficient and the room is large and the bed is super comfortable. I arrived late (2 a.m.) because my flights were delayed and the night staff was very courteous and checked me right in without any problems and gave me a free room upgrade. I slept like a log on the super comfortable bed. \r\n\r\nI know my way around downtown since I have been here before.\r\n\r\nI walked to Queen Street for an early lunch -- Indian food, great and cheap. Went back to Queens Street for dinner and had good Korean food (it was inexpensive). I love the vibrancy of Queen Street! There is a store that sells only condoms -- it reminds me of a shop in Amsterdam, except way, way, way tamer in TO. (LOL!) The ladies who work in the shop was a riot! (Canadians certainly have a great sense of humour!) \r\n\r\nGreat place to walk off my jet lag. So, I walked to "Old Town" via University Avenue -- I always love walking through U of TO. Had a nice massage in Old Town and did some window shopping. I love walking through "Old Town." \r\n\r\nI have got to hit one of my favorite places in TO before I leave -- the Art Gallery of Ontario; I love it is wooden, circular staircase -- it is like going up the "Stair Way to Haven"! It is great to just stare at it for a long time -- really inspiring and amazingly beautiful! I hope my favorite Pho restaurant in Chinatown is still open. \r\n\r\nOn this trip, one of my mission is to find a restaurant that serves moose meat. (Every time I come to Canada, I look for it, ask around for it and people look at me strange. It probably taste like chicken :). I may have to go hunt for my own moose meat and BBQ it in the woods. Ahh, I do not know how to shoot a gun and afraid of the forest. Oh well, I may have to settle for Moosehead Beer yet again :). My quest for moose meat in Canada may end in the same quest for Wiener Schnitzel in Berlin, Germany -- total failure. My buddies had fun with me every time we went to a restaurant and bust out laughing when I asked the puzzled waiter for Wiener Schnitzel. (I am going to Austrian for this delicacy next time.)',
 'This is a good value for your money compared to other hotels in the area. I like it better than the Sheraton which is around the same price point. The view in glass elevator is pretty cool! Our room was clean, quiet and larger than other hotels.',
 'I am on the top tier for Hilton HHonors so I got a great rate and access to the Executive Lounge.  It is pretty swanky up there on the 32nd floor, with nice snacks, sodas, drinks, and an excellent view.\r\n\r\nWe dumped our kid with my parents and stayed over for just the night.  Valentine is Day, you know?  Our room was nice (those Hilton beds are super-comfy) and slightly larger than a standard with a king-size bed.  The bathroom was modern.  The lobby was clean.\r\n\r\nI liked the security guards in the lobby last night, checking to make sure you had a room key before they allowed you to go up in the elevators.  It was amusing watching several drunk-ass club kids get turned away.',
 'So let is break down a hotel...\r\n\r\nCheck in...   Quick. Staff friendly!   \r\n\r\nRoom...  Clean! Fridge!!!  Love that!\r\n\r\nLocation...  Perfect!\r\n\r\nOnsite Eats and Bar...  Options!   And plenty more "off campus"\r\n\r\nExecutive Lounge...  Amazing views. Staff incredible!\r\n\r\nGym...   Ugh did not get a chance to view.   But I will update!  \r\n\r\nI ding a star only cause it can be price at times. And there bar/restaurant/executive lounge prices are strong!',
 'Very nice hotel and rooms!!\r\n\r\nPLEASE ALLOW PETS again.\r\nI use to spend xmas here every year with my small shih tzu.',
 'As good as it gets perfectly describes this Hilton in Downtown Toronto.  From check in to check out, nothing but the best in classic Hilton service and attitude.\r\n\r\nEven though I arrived very early, my room on the 16th floor was ready and waiting for me.  Take the scenic elevators up for a nice view of Toronto.  My room was a junior suite and had a full sized couch and a comfy chair in addition to a desk.  Very spacious and comfortable and up to date.  \r\n\r\nRoom service was quick and perfectly prepared, again, Hilton classic service at its finest.\r\n\r\nIf I were forced to find any negatives at all, one would be the size of the television in the room.  It is perfectly sized for sitting on the couch and watching but just a bit small when lying in bed and watching the game while drifting off to sleep.  That is probably more a commentary on the size of the room than the size of the TV though.  The other thing that I did find somewhat lacking was electric outlets next to the bed.  I use my smartphone as an alarm clock and charge it overnight...but was not able to find an electric plug that allowed me to plug in and keep the phone next to the bed.   Not a huge deal, just a minor inconvenience...and there actually may have been a plug available if I were to search around a bit.  But I am somewhat used to seeing the reading lights with the plugs built in  (spoiled much?)\r\n\r\nIf your upcoming travel plans include Toronto, stay here.  I cannot imagine another option even approaches the quality that you will find here.',
 'Not impressed at all. Spent the first three nights in Toronto here and for the price it should have been a great experience- it was not. First night they told me they were sold out of kings, but promised to have one for me the next night (per my HHonors preference). Second night I checked back and still nothing. The front desk manager promised to have a King room for me on the third night and promised to move my bags for me out of my old room so long as I pack up all my things. All I would have to do when I got back to the hotel in the evening was pick up the new keys to the king room. When I got back to the hotel that night the front desk had no idea what I was talking about. Finally the same manager came up and apologized because she did not have the time to have my room exchange done. Long story short I had to move my bags myself, no big deal except I took the time in the morning to pack everything up and could have gotten out earlier had I known.\r\n\r\nOn another note, my room never got cleaned very well. Beds were made like a 5-year old did them and the bath tubs, which would not drain we are never fully cleaned. The beds were also very sunken in. They also started drilling each day at 8am and because of constriction on the one side of the hotel I was stuck with a bad view. They also did not honor my HHonors status with any bottles water or other items I have received elsewhere.\r\n\r\nOrdered room service each night and the food was horrible! Steak was tough, chicken wings dry and tasted like dish soap. Poached eggs that were ordered for breakfast had a rubbery texture.\r\n\r\nEnded up checking out early and moving over to the Double Tree. Cheaper, much nicer, cleaner and the cookies of course are amazing!',
 'Had a fabulous stay at the Hilton. We stayed in a King bed Jr Alcove Suite. Looks exactly as in the picture on the site. The bed is big and comfy. Nice sitting area and desk. There is a scenic elevator that faces outside so you get a nice view of the outside on your way up. Tundra restaurant on site is amazing! Had drinks and sliders there for lunch and buffet breakfast the next morning. Great spread of food, highly recommend eating there. Great service overall in the hotel! Parking is $24/night.',
 'Super location -- great for walking to almost everything around downtown and also a very quick walk from the Porter shuttle stop for downtown. Easy checkin and checkout, solid rooms without noise issues, and they were dark enough for activities that would be throwing your sleeping hours off from the usual daylight schedule.',
 'I had a multi-day stay for a corporate function here for the past 3 days. Starting day 1, I had all my meals at the hotel (hotel lobby restaurant + banquet food): breakfast, lunch and dinner. For the entire duration of my stay I had food poisoning, which only got better when I started avoiding eating at the hotel on my third day. A few of my colleagues also had stomach problems from eating the hotel food. The hotel was also doing room renovations in the floor above my room and did not warn me about construction noises. At 5:30PM there was constant drilling noise right above my room reaching over 80 decibels. I called front desk twice, and the lady who answered my call said construction was supposed to stop at 5PM. I asked if she can get the construction workers to stop since it was past 5PM, she said she needed her manager for that and was unable to get the manager. She hung up the phone before I even finished my sentence. At checkout when I brought up these concerns, I was offered a bottle of water. \r\n\r\nI would recommend any company considering Hilton Toronto Downtown for a corporate function to consider another hotel unless they want their employees to get food poisoning and restless stays.',
 'I stayed at the Hilton in Toronto for Valentines weekend. The room itself was fairly nice, but service needed improvement. Our reservation included complimentary breakfast, when we went to get, the front desk said it was not included in our stay. I double checked my reservation and it was! We ordered room service and it took almost 2 hours to arrive. I requested a few extra things before arrival, when I got to the room there was nothing that was requested. Overall I was dissatisfied with the service provided, and most likely will not be staying here again.',
 'I love Toronto and I love Hilton Hotels. If you are driving there is parking right under the hotel you can either valet for $40 a night or self park for $60 a night. Check in is super quick and easy. If you download the Hilton app you can check in ahead of time through the app. If you are a Hilton HHonors member they also give you two free water bottles when you check in. And you get free Wi-Fi. Bonus! So once you get your room key you can take the elevator up to your room and they have two elevators that are labeled scenic elevator so you can see the view of Toronto on your way up or you can take the regular elevator and just look at yourself in the mirror. the rooms are spacious and clean. The TVs are not as large as I have seen another hotels but still watchable.',
 'There was a toilet seat on my counter on the executive floor. The lights of the sign were burnt which is a but sketchy. They did not believe my colleague when she said I was coming into town after her. I am surprised at the lack of professionalism.',
 'Nice hotel. However, my coworker is staying at One King West with bigger room, nicer view, closer to the office and a washer machine inside the room for $360/night, while I am paying for $460/night. So I am paying $100/night extra ×14 days =$1,400. Plus I have to bring all my clothes to my coworker at One King West to do laundry on the weekend. I asked the manager to match the rate but he said no. He said once I confirm the room, there is nothing he can do. So I have to deduct stars for bad customer service. But seriously, my coworker is room at One King West is much nicer than Hilton. She even has a place to hang her jacket by the door. I was going to keep staying at Hilton for the points but I cannot justify paying extra for less.',
 'I am a Diamond member of Hilton is club, so that might get me more than the average traveler, so read with that in mind.\r\nExec lounge is great, with a nice evening appetizer selection as well as a wide selection of drinks and coffee (and espresso machine).  Very nice and new accommodations in this area.\r\nRooms were updated with very nice amenities.  Newer bathroom with trendy wall paper, tiles and plumbing fixtures.\r\nLobby and restaurant were also nicely trendy, but not over the top.  Room rate leaves a bit to be desired, but since I am traveling on business, not as big a concern as it would be if I paid for the room myself.',
 'Unacceptable bad experience.    This is a hilton gone bad.  While they did have some exceptional and very polite employees it seemed to be because that was who they are and not representative of the hotel if you know what I mean.  You know when you stay at a 5 star hotel and all the staff work as a team making the guests feel really comfortable...well this was not like that.   The room:   The room needed a serious upgrade.  The bathroom cabinet looked like it was made of drywall material and worse it seemed to have some sort of old dried blood stains on it (hopefully it was not).   The room was fairly clean except for the hard to get places the showed dust from the 70 is.    Sorry but the front door man creeped us out too.  He seemed to just stare and avoid so we would ask questions to the other fellow who was ok. And walking around the hotel at night did not feel to safe.  The week nights were better than the weekend nights where things got seedy.  We wish we stayed closer to Bloor street where the hotels are much better.  After this hotel experience when I get my Hilton email I hit the delete key without even reading it.   This place turned us off.    The good, there is a subway right across the street, a great greek restaurant called Volos about a block away that had great food and incredibly nice staff.  Eaton center is not too far a walk.  China town is close by too.  But none of these conveniences make this worth the stay.  I would absolutely go out of my way to that Greek restaurant though that was the one fantastic memory.',
 'Best thing about the hotel is the view - the location is such that all rooms (and the rooms are huge) have a great view of some part of the TO Skyline. Even if you are not high up enough, anybody can take in the great views on the scenic elevators. The one star comes off because of a few points\r\n- my bathroom bathtub has whirlpool jets but apparently no controls for said jets. Nobody at the front desk had any clue what I was talking about.\r\n- my room was not properly prepared with standard amenities missing when I checked in\r\n- I was at a conference here and the conference center being in the basement above a subway line means that the room shakes every 5-10 minutes during seminars',
 'Stayed here in July for 2 nights and I would definitely stay again.  Usually we just stay at the Delta, well Eaton Chelsea or the Holiday Inn on Carlton but for the same price, the Hilton is a much better choice.  The pool is nice, I especially liked that it has both an indoor and outdoor section.  The view really made the stay.  Up check in we asked if we could get a view of the cn tower and it did not disappoint.',
 'I stayed here during All-Star Weekend for the NBA all-star game and had high expectations. \r\n\r\nThe hotel itself was on the taller side with 32 floors, but still short compared to the surrounding hotels. It was in Downtown Toronto which meant that it was connected to the PATH system for walking purposes. When you check in, if you are an HH member, you get two free waters (per room, I had two connecting rooms) and we had access to the executive lounge. The executive lounge was on the highest floor and had comfortable seating, multiple televisions, light breakfast, and light food starting from 5 pm. Our rooms itself were nice, but the room with the twin beds felt cluttered, it felt as though the stuffed as much hotelish stuff they could into the room without leaving enough space to walk through. The connecting doors had been blocked out by chairs that were so heavy and took forever to move to the side. The view was quaint, but the other taller hotels in front of us blocked most everything out. The bathroom had one conditioner and when we asked for more, our house-keeper gave us some serious sass. The Tv service was nice, but the movies were pretty expensive for the selection they had. Our housekeeper spilled something on our carpet and did not clean it up, so when we got back to the room, there was a giant puddle of unidentified liquid. The staff around the hotel always seemed to be in a mood.  \r\n\r\nThe room service was a little pricey for the food we got, it was quick and efficient, but the food was just warm when we got it.\r\n\r\nHowever, if I was not an HH memeber, I would have probably stayed at the Fairmont just around the corner.',
 '(This review is solely based on my experience with the conference centre.)\r\n\r\nYou want a place that oozes that "old money" type feel? This is your joint right here.\r\n\r\nThere is no doubt that the Hilton hotel in the center of the Financial District is an older property that could stand a few improvements, but as far as the presentation and setup of its conferences... to quote Donald Pleasance in Escape from New York - "You are the Duke! You are A-Number One!"\r\n\r\nI have attended a number of conferences and events throughout the city, and this Hilton is definitely among the upper echelon, which is no surprise considering it is the de facto site for most of the events held by the Economic Club of Canada.\r\n\r\nI attended a luncheon event held by the Economic Club late last month (as of this writing) and was pleasantly surprised by the overall experience. That is not to say it was a perfect venue, but I enjoyed it overall and will definitely be back when there is another function.\r\n\r\nIt is very easy to underestimate how sprawling this place is until you take the escalator down to the Toronto Room, which is (IIRC) the biggest conference site in the building. Although one of the elevators was noticeably under repair and the coat racks set up looked a bit groddy and half-hearted, my co-worker and I were warmly greeted. We were covering the event (a post-budget speech by Premier Kathleen Wynne) and were directed to a media table. If I have one complaint, it is that the riser they had setup at the back of the room for cameras was not nearly big enough, and you could not move on it once the event started because it was prone to shaking. That is a minor quibble, though.\r\n\r\nOnce the speech ended, we decided to stick around for lunch and were amazed at the presentation. Aside from chilled and filled glasses of water and special placards set up for guests who had dietary restrictions, we also enjoyed a plate full of delicious cookies and mini cakes.\r\n\r\nAs lunch begin, we all enjoyed plates of large portions of Atlantic salmon over a bed of couscous, which was delicious and left us hankering for seconds. (From what I gather, this lunch item is not something offered in their standard in-room dining menu.)\r\n\r\nThe staff and service were also fantastic, and even though there was a delay getting some entrees to the table (due to volume - they overbooked the room due to demand for the speaker), the servers were apologetic.\r\n\r\nI had a fantastic time here and will definitely be back again for more conferences in the future. The prime location and great service were just a bonus.\r\n\r\nWell worth a look.',
 'Nice view and convenient location to the business district. Even though i already knew they didnt have hto tub, it is still a disappointment. The bathroom needs caulking. If i am paying $400/night, i expect close to perfection.',
 'Well, this hotel has quite a bit going for it. Comfortable beds, great location, a rock solid gym and fast internet. Unfortunately, you need to pay for the internet.\r\n\r\nBut outside of that, you could do much worse for a place to crash in Toronto.',
 'Room 2916 has a great view of Toronto. Clean with flat screen TV and room service is open until 11pm. Which really does not matter because there are cheap eats all over the place. The rooms do not have refrigerators but you can request one for $10 a day. I think you get it free if you say your storing medication. We did request for towels twice and they did not bring them but we loved the view and the view from the hotel elevator is pretty sick as well. \r\n\r\nWe brought a small cooler with a 30 pack of beer and filled it with hotel ice. This was a great pre-game idea. This hotel is right in the middle of everything in all directions. You can walk to the Eaton Center, to plenty of dinning spots, bars, parks, and just so much more. \r\n\r\nNo city is like NYC but I still LOVE TO. It is perfect, eclectic, clean and the people are so nice. I would love to live there in the future. With or without children I may add.',
 'Stayed here on a Hotwire rate.  Aging architecture has been updated in the interior to current style and front desk, room service, cleanliness were all professional.  Has gym up to corporate standards.  Breakfast looked really expensive, if well made.  Would come back.',
 'BEWARE OF THE HOUSEKEEPERS! \r\n\r\n\r\nFirst time occurrence, I spotted Housekeeping down the hall and asked for a few towels. She asked if I needed a room cleaning I told her no. She followed me back to my room and asked to use my telephone. Before I could say anything she walked right into my room. I was confused and a bit upset because she was could have used the phone in the room she was cleaning in at the time. \r\nSecond occurrence- On a different day , A different housekeeper spotted that I was leaving my room. She asked me if I need a room clean, I told her no. I had my Do not Disturb sign on my door. As I was walking to the elevator, the housekeeper gave me a weird vibe. I had a feeling that she would let herself in my room. So I quietly returned to my room. About 5 mins later, I heard my room door open and sure enough it was the SAME housekeeper I spoke to. She disobeyed my request and also ignore the do not Disturb Sign On my door. After that incident, I could not trust the housekeeper at this hotel. I can only assume what would have happened if I did not go back to my room. Would she have stole my belongings? This is unacceptable and this hotel staff lack integrity.',
 'After some of the bad reviews on trip advisor we were worried but it was fine.  Rooms are a bit dated compared to the ultra modern lobby but descent and clean.',
 'Worst pillows ever.\r\n\r\nI have often mocked the type of people who travel with their own pillow, but after one sleepless night at the Sandman, I have vowed to show more empathy. I have stayed in many many hotels in my life, and some pillows are better than others. Before this, I have always managed to make it work. The pillows at the Sandman are HUGE. They are about 8 inches tall and do not compress down. I ended up using a folded bath towel as a makeshift pillow.\r\n\r\nOtherwise, the hotel was pleasant and clean. If I had to stay here again, I would be one of those people who arrived with her own pillow.',
 'The lobby is misleading as to the what you would think the rooms look like. Suite king room did not have enough room for my luggage, I had to put it in the living room type area. Furniture seemed like IKEA quality . The remodel of the rooms looks like they went for the lowest bidder of contractors.',
 'This place is great, clean trendy and in a good location. Front desk staff was polite. Rooms were clean -pretty nice. We booked a king room on Expedia for 109 and got upgraded to a kind suite for free-pretty awesome. Only reason I did not give four stars is bc the pool is kinda small, and dingy...',
 'This is one of the worst places I have ever stayed in my life and I have travelled all over the world... the lobby looks gorgeous but do not let that fool you,  rooms are no indication of the lobby!  It was also very expensive for what you got... no breakfast included either!  We ended up leaving at 5:00am because the noise was so loud... something in the ceiling was making a terrible noise and the heater/AC was not working properly!  Room was not very clean,  pillows had an odour to them! TV did not work properly either! All in all I would sleep in my car next time and save the outrageous price of $180 for the night! Hope the gal at the check in counter told her manager that we were not happy like she said she would but I highly doubt it since there seems to be a lot of other unhappy customers that have stayed there as well!  Not sure if new management is needed but it certainly is not like other Sandman is!',
 'Upon entering the lobby of this hotel, it looked lovely with the seating and the tvs.  It was the longest check in for 4 people I ever experienced, about 15-20 minutes. The cops also arrived during this time and asked for a room key which they were given. Was this a sign of the security in the hotel? We were given rooms with consecutive numbers so that was nice.\r\n\r\nWhen we came out of the elevator to the floor where our rooms were located, it felt like a sauna! I tried my room key in my room but it was not opening due to the chain lock being used. I pushed it but it would not budge and it was dark in the room. I mentioned to my colleague that someone was probably in there. I shut the door and then knocked but there was no answer. As I was putting my luggage in my colleague is room, the door opened with a guy wearing no shirt and bed head. Eek!\r\n\r\nI went back downstairs and told the hotel staff about the issue. Apparently due to the heating issues, they were having difficulty tracking which rooms were occupied! He was assigning me another room and I said if there is another issue, I would be asking for an upgrade. So he did upgrade me at this point to a jacuzzi suite. Since it was on the same floor at the room the cops wanted in, I asked my colleague to come up with me and ensure there was no dead body in the room. \r\n\r\nAll was good with the room and luckily it was not too cool to sleep as some of the others experienced. I used the jacuzzi, and liked the shower as well. The room also had a microwave, fridge, and cutlery, and also a living room area. \r\n\r\nThe service was inconsistent but I am sure the guy who checked us in was having a bad day. The check out was quick and that staff member was friendly and helpful. In the morning they offer free coffee/tea, and apples. There is also a Denny is attached to the hotel if you could stomach the grease, and there is a Subway, McDonalds, Wendy is, and Opa all within a few minutes walk. The gym has a few machines and there is a pool too that seemed under utilized.\r\n\r\nNot sure I would be back at the location was not convenient to getting downtown and hard to say if the service would be better. Once they fix their heating issue, it would be a more comfortable stay.',
 'My fella and I recently stayed at the Sandman when I was graduating at the UofC. It was an alright stay with some mixed experiences.\r\n\r\nFirst the excellent. The room was comfortable, and we got a stellar rate on a suite thanks to a deal that makes it only $20 more/night when compared to a regular room. The suite had some great features. First, there was a pocket door between the room and a sitting area. This was great as we have a seven month old daughter and she still naps frequently. This means that she could nap and we could still watch TV.\r\n\r\nNext, the little kitchenette was great. It included a mini fridge and a microwave as well as plates, cutlery, and cups. We were able to eat in the room some and clean the baby is dishes after we fed her. The hotel even thought to include liquid dish soap, a dish towel, and a dish cloth. It was sweet.\r\n\r\nNow the not so great... the hotel is currently redoing its carpets and it was extremely noisy directly above our suite. It sounded like someone was doing jumping jacks above us. The elevator was basically a sauna--not a big deal, but not great either. And last, the air conditioner was strange. It did and did not work. It lacked consistency in its operation, and often made the bedroom too cold and the sitting room too warm. Then it would shut off with little reason and not turn back on without considerable coaxing from either myself or my husband.',
 'I had a great experience here. I booked it online through Expedia, as I am a thousand miles from home and a first-time visitor to Calgary. Check in was quick and easy, which was just what this weary traveler needed. The very sweet clerk upgraded me to a suite, which was very nice. The room was beautiful, the floor was quiet, I never even heard another guest. The Wi Fi was fast and reliable. There was no continental breakfast, as the attached restaurant is a Denny is- all I wanted was a quick bite, not a huge meal. The window unit would not turn on (I was trying to run the fan) and by the time I discovered that, I was dressed for bed and did not want someone up there to look at it. Overall- a great stay at a great price!',
 'We arrived here at 10:00am and were not able to get a full tour until 1:00pm, so we opted for the mini tour.\r\n\r\nIt was very informative and interesting. It starts with a brief video about the dam which lasts about 10 minutes. Then you are led to a line where you wait for your tour to begin. The take you down the elevator into the depths of the dam. You get to see all the workings and information about how it was built. The our guides are entertaining as well- as dam entertaining as you can be about a dam tour. LOL\r\n\r\nAfter the tour concludes you are allowed to walk outside and see the dam from a great viewpoint. Awesome time to take pictures and really enjoy the massive beauty of this place. There is also a small exhibit inside which tells you more about how Hoover Dam was built and what it took. It is so amazing that people built this place so long ago and the horrendous conditions they had to endure. just standing outside in late July- temperatures topped 106 but in the sun it felt like 120.\r\n\r\nOnce you are done exploring the inside exhibits and views, you can wander outside and walk the dam. Beware that when you leave the dam touring area, you cannot return, it is a one way only exit. \r\n\r\nI recommend bringing lots of waters and hats, as the heat made exploring the dam outside almost unbearable.\r\n\r\nAfter checking the outside of the dam, we walked over to little souvenir shop and bought some items. By that time, we were hot and starved, so we stopped at the small deli/snack shop at the dam and snagged a table to eat lunch. Beware it can get very crowded. We ordered a small deli sandwich and some chicken tenders/fries for the kids.\r\n\r\nTIP: Bring your own bagged lunch and sit on the shaded areas/benches during your walk of the dam to really enjoy the experience. There is a Subway on your drive in to stop at.\r\n\r\nThis was a memorable, amazing visit and is one of those places you see that you will remember forever.',
 'HIGHLY recommended!  On the way from the Nevada side, stop and walk up to and across the Bypass Bridge from a free (I think) parking lot on the way to the Dam.  It is 69 steps or a series of gentle ramps, with displays about the building of the bridge and spectacular views of the Dam, Lake Mead and the Colorado River.\r\n\r\nWe took a bus tour from Las Vegas - a mistake recounted in my review of the tour company elsewhere, but our Groupons were a gift, so I am thankful that they got us to this wonderful place.  The bus tour was mainly a mistake because I wanted more than the 2.5 hours allotted for our visit and the shorter Power Plant tour.  Next time we will drive ourselves, get the requisite reservations and background checks for the longest tour and have time to see the exhibit museums.  There are also trails in the area, one through the old railroad tunnels visible from the Lake Mead overlook.  If you do not have much time, I believe your only cost to walk the Bridge and Dam will be parking in the structure next to the Dam.  There are many informational plaques on the Dam walk, too, and the Art Deco work is an inspiration.  \r\n\r\nEven at the beginning of March, we were quite warm by early afternoon, so I am not sure I would make this trip in the middle of summer, but the tours and museum exhibits would be comfortable anytime.  This was a highlight of my most recent Vegas visit.',
 'This was the BEST DAM TOUR EVER! [har-har, get it?]\r\n\r\nHonestly, we were all laughing our butts off when our "dam" tour guide told us that we were about to embark on the best "dam" tour ever! Hoover Dam is quite a piece of work, the video and the turbines and the viewing deck and the whole dam is an engineering masterpiece. More so considering it was constructed in the middle of the Great Depression in the 1930s. Anywho, regurgitating the details of the tour is boring but the tour is not, I highly recommend it. It is totally touristy but a fun tour and one has the best views from the observatory, so it makes for fantastic pictures.',
 'Just go see the damn Dam! Worth the price of admission. This is definitely a place to visit if you have a little time to go while in the area. I came here with my family after a trip to Las Vegas and it was really worth the extra drive to the Hoover Dam. You get a gorgeous view of the Nevada/Arizona border against the backdrop of the beautiful blue water & sky. The scenery is really amazing. \r\n\r\nThe actual tour is very informative and they take you down to the area where you can see the  entire structure holding all of that water back. And on the other side-- Lake Mead & the Colorado River. Unfortunately, you do not actually get to touch the water which would be pretty cool on a hot summer day.\r\n\r\nOverall, I highly suggest making a little side trip if your heading to Vegas or you are in Arizona, because it is so worth seeing how big it is and parting with the money spent taking this tour. \r\n\r\nJust do it.',
 'BEWARE: Absolutely horrible invasion of privacy with new security measures and it is ultra crowded with tourists, many from out of the country. And, wait for it... you have to pay separate ($10+) just to park!! I was here long ago when the USA was not a PC and security nightmare and it was 100 times more fun and cheaper. It is now just a military/totalitarian style tourist trap, reminiscent of some North Korean project that Un himself would approve of.  The only people who think this is a 5-star place to go are likely really old or very sheltered people who have never been out of their own town before. They are also the type that think Disney is loads of fun on a weekend after paying $100+ then waiting 2 hours just to ride one stupid ride. WTF is wrong with people now??\r\n\r\nIf you take the very expensive and boring dam tour, beware that you now have to submit to x-ray machines and millimeter wave machines just like you see at the airport. OH and you have to take your shoes off, as if someone is going to hurt a billion tons of concrete with something you can hide in your shoes... LOL! I HATE this place now and will never return as it will only get worse as the country fills with more idiots. On top of that, well before you enter the dam there are security pawns who will stop your car and peer in it, as if that would do anything. The whole security process is a joke; it is unconstitutional and very unsanitary. Think about it.. you put your phone and personal items in a box that people have been putting their nasty shoes into, you walk on a floor that 1000 is have stepped on with their nasty feet and shoes, you get exposed to harmful machines.. all in the name of false security. People need to put a foot down! DO NOT LET THE WORLD TURN INTO A POLICE STATE! YOU ARE LETTING IT HAPPEN BY APPROVING THIS ACTION!',
 'Short tour is the least amount of information available for a civilization changing achievement and charge still money for a tour. The guide was Tom on Aug 1st, 2013. Tom has a job as a tour guide. Tom likes getting paid for his job but apparently hates doing his job.  It was a speed walk with no information. I asked him a question and received more than a grunt and less that reasonable explanation. Very disappointed. I give it 4 stars because it is the Hoover Dam and that alone is amazing.',
 'We had not been to the Dam for 20+ years, its still awesome. If we could still do work like that without all the red tape. Things have changed, parking $7.00 and 3 tours that cost more for each. When we went 20 years ago, they had to wait until they got 20 people together to begin the tour. Now its 80+ and hot. One thing that really bugged me, they have security (like the airport)  which in itself is great, but I had no idea I would be tossing my money clip knife in the trash. Even the radio message they have does not mention what you can bring or not bring. I did have the option of hiking back to our car, 105 heat, tossed it instead.',
 'We did the full tour including power plant and inside the dam. Fascinating information about the design and construction of the dam. This is something everybody with any interest in human accomplishment or engineering should see. May be a little tough on those with claustrophobia or fear of heights, but suck it up and go! BTW - there is no door in the face of the dam like Chevy Chase found, but there are louvered access panels to the inspection tunnels which you can see. No dam bait on the dam tour, so leave cousin Eddie at home. Also, arrive early. This is a popular destination and the tours sell out quickly, get there before noon.',
 'I am glad we payed the money for this tour. I love to see the inner workings of many things. \r\n\r\nYou can watch the mini films on the dam. Tour the museum.  Taking the elevator down to the lower levels and walking through narrow little caves was thrilling.  Engineering is amazing!!',
 'The Hoover Dam tour was a great way for the family to learn about and appreciate the Building and purpose of the Dam. It made us really appreciate everything that happened and what people went through, not to mention benifited from, while this historical site was being built. Would definitely recommend it!',
 'This is a great DAM tour of an awe inspiring structure.  For more DAM jokes get the Vegas Vacation DVD with Chevy Chase...\r\n\r\nIt is hard to imagine how complex and difficult it was to build Hoover Dam.  As an engineer, I was fascinated by the process.  My 10 year old son was fascinated by the sheer size of Hoover dam.  Most people will enjoy this tour.\r\n\r\nGive yourself plenty of time to travel out from Vegas, it takes at least an hour and it could take much longer once you enter the Hoover Dam area.  We waited at least 30 minutes at a vehicle security checkpoint before entering the parking area.  Parking is also limited so you may spend some time hunting for a parking spot.\r\n\r\nThe tour takes you into the heart of the dam.  It is way underground, 80 stories below the surface of the earth.  I saw a few people in our tour group have mild anxiety attacks due to claustrophobia.\r\n\r\nFrom a scheduling perspective, allow at least an hour for travel to Hoover dam, 2 hours at the dam and an hour to travel back to Vegas.\r\n\r\nIt is is a good DAM tour...',
 'Hoover Dam might as well have been built by aliens.  It came in at/under budget, exhibits the finest craftsmanship to this day (still perfectly-aligned aluminum door frames, art deco touches everywhere, Italian mason-crafted tile work with incredible detail, itself telling the stories of multiple Native American tribes in the area), and collectively inspiring even the most jaded visitor through sheer magnitude.\r\n\r\nIf you have the opportunity for the 2+ hour VIP tour, often led by the direct descendants of those who built the dam, take it.  Wear comfortable clothing - those louvered grates on the face of the dam are at the ends of crawlways.  Presuming the tour does not change, you will get to crawl along one to see where "Kilroy was here" was written 80 years ago.\r\n\r\nThe tour we were on had foreign power company officials as guests.  They asked pointed questions about power generation over existing lines to the west (California).  The guide pulled no punches, noting that overtransmission does happen to meet demand, at the expense of a higher possibility of illness for those in close proximity to those lines.  Striking candor.  Your mileage may vary.\r\n\r\nThis dam is one of the wonders of the modern world - at minimum, take the nickel tour, and bring a camera.  At best, try the tour above.  It is worth the extra money, and then some.  From concept to construction to present-day production, this place is a trip.',
 'This place was AWESOME!!! I highly recommend going to this place if you are in Las Vegas or within the  area. BRING A LOT OF WATER AND A CAMERA!!!',
 "Just past Boulder city on Hwy 95.  'Opted for the mini tour as the next full tour was about 3 hours from when we arrived.  The tour guide was very knowledgeable and had a loud enough voice to engage all of us who took the tour... About 30-45 people.  It cost $10 for parking and with a military discount, the shorter tour was $12 each.  We watched a short film about the building of the dam and proceeded to go via elevator 54 stories under the dam.  Our ears were popping as we descended.  You could definitely feel the difference in cooler temperature down below in the caves.  We learned that the workers back in the 30 is made $4 a day, and if they called-in sick, they lost their job.  The electrical turbines were huge and because it was the weekend, they only had 2 generators working.  The high water mark was made during 1983 when the snow runoff filled lake Mead.  Apparently, there are two buried towns of which one is supposedly visible.  I did not see it.  The dam supplies 7 states with energy but does not supply the casino corridor in Las Vegas.  The dam straddles the Arizona/Nevada border.  This is a federal security site with check points and x-Ray screening like an airport.  No knives or fire arms permitted.  The gift shop had your usual fare of souvenirs and though we did not patronize it, they also sell food.  Only about 30-45 minutes from the Las Vegas casino corridor.  A once in a lifetime event.  I had a great time.  The employees were friendly and helpful.",
 'I had been to the dam quite a few years ago but my wife had not so we took the short drive from Boulder City to the Hoover dam on a Saturday morning in mid-January.  We had read other reviews where others commented on the amount of time it took to arrive at the dam due to traffic and congestion. Luckily, we did not experience any of that!  The flow of cars from the main highway to the dam was not backed up and we were able to park easily. \r\n\r\nWe followed the directional signs for the tours and went through the security area. We asked about the tour times and were told the power plant tour occurred every 15 minutes but that the next full dam tour was in two hours. We thought about it and decided this was likely the only time we would do the tour and thought it would be best to do the full dam tour.  \r\n\r\nWe purchased the tickets and explored the various areas of the dam including the 10 minute video, the observation deck, we walked about half way to 2/3 of the width of the dam, looked at the exhibits, grabbed a drink at the cafe and stopped into the gift shop to buy a magnet and dropped coats off at the car.  We felt like this allowed us to see all the areas of the dam prior to the tour and worked out just fine, 2 hours outside of whichever dam tour you chose seems to be just right. However, if you want to walk up to the new bypass bridge or across it you would need more time. \r\n\r\nWe arrived at the tour location about 10 minutes early and they ran through some basic information before our tour guide Court (unsure of spelling) invited us to join him. We looked out the floor to ceiling windows and he gave us some dam details and pointed out one of the shield shaped vents within the dam wall and told us that we would be soon standing in that tunnel 54 stories down!\r\n\r\nI will not give all the various details of the tour so you can experience the information first hand. We would highly recommend the full tour but if you are pressed for time the power plant tour (which is the first half of the full tour) is cool too!  \r\n\r\nThanks to Court for a great tour, he was funny and informative and invited questions. You can tell he enjoys what he does!\r\n\r\nTo think of all the blood, sweat and tears that went into planning and constructing this piece of America is truly incredible!',
 "I took two of my friends to the Dam and opted to take the $30 Dam Tour, which takes you into a few 'behind the scenes' places that the regular tour does not visit.  On June 10, 2009, we had a great guide named Scott.\r\n\r\nI am going to download my photos and finish this review in a little bit.  Sorry for the premature posting.",
 'Interesting history - self guided tour would have been better. Just basic facts recited during the power plant tour and you get to go down to see the turbines.  There was more time spent getting in elevators and lining up "just so"- rather than history about the dam.  Save the money.',
 'Over the Memorial Day weekend, I convinced my husband to make the trek out to the Hoover Dam. Thanks to fellow yelpers, we were well-informed going in of where to park to avoid the $10 parking fee, and I was excited to go on the Dam Tour. Unfortunately, by the time we got there, the Dam Tour (which is the Power Plant Tour + 2 extra stops in the Dam) was "sold out" (which was weird, since later we were asked if anyone had the wristbands to go on it), so we just did the Power Plant Tour for $15 each. As you walk in, your group is photo is taken on a green screen by a very nice photographer. They take this photo and later impose it on a few cheesy backgrounds they try to sell to you at the end of the trip. The tour itself starts with you sitting in a small theater watching a very old video about the Dam. Then you go into an elevator crammed with a bunch of other people with an elevator operator who will repeat "welcome welcome welcome" over and over (the kids in our elevator were imitating him and some guy yelled "can we just get one more welcome please?"). He takes you down to an area of the power plant and you walk through a tunnel (which is probably the coolest thing you will do the whole time) to a room with windows into two turbines. The tour guide calls you in the middle of the room and has a board with a layout of the power plant and points to stuff, a bit of a snooze. You go back into cramped elevator and go see another part of the plant, where the speakers are blown out on one side so you can barely hear what the tour guide is talking about. Then you go back into the elevator and get access to visitor center exhibit and said cheesy photos. There is also an observation deck, which will give you a very good view of the dam itself and the bridge. That is what you get for $15. I would have been happy skipping the power plant tour, but I guess it is nice to support the project. I really want to know if those 2 extra places you go to in the dam tour are worth $30 and are more exciting/entertaining, since that tour comes with a safety warning. \r\n\r\nWhat I took away most from the tour is that we are still in a drought and we all should make a stronger effort to conserve water, but you can see that from looking at the low water levels without paying the $15.',
 'I am not sure how many history channel/discovery channel specials I have seen on the Hoover Dam, countless no doubt. Being a guy I am fascinated by things that require large metrics to measure them. Great wall of china, Angkor Wat, The Great Pyramids.. That kind of stuff. \r\n\r\nSo obviously I am going to take to liking to the 700,000 ft tall, 18 bazillion tons of concrete, 1034 trillion gallons of water Hoover Dam. (I just made all those stats up.) \r\n\r\nAnyhow the Hoover Dam has always been very interesting to me, the sheer scope of the project is the stuff that the inner child dreams about. And I love art deco, something about the facades of the turbine towers, the statues and other ornamentation wonderfully date the Hoover Dam, and give it a great feel. \r\n\r\nSo I have always wanted to go, and this last trip to Vegas was the perfect opportunity. Coming from the Nevada side, the only parking we found was a $7 parking garage which, truth be told was a bit steep. \r\n\r\nThey then have two tour options, the Discovery tour and a new tour that they are "beta testing". I chose the Discovery tour, as it was $11 and I was not sure I wanted to shell out 30 bucks for the new tour that they were testing. \r\n\r\nThe discovery tour includes a 5-10 minute film, a trip into a room that sits above one of the tubes that feeds the turbines (not so interesting), a visit to one of the turbine rooms (pretty cool), and ends at the observation deck. All in all, I do not think it is worth the money unless you really want to see the turbine room. Everything else is kind of blah. \r\n\r\nYou could get equally spectacular pictures from vantage points outside of the tour area and walking across the actual dam. My advice, if you are really interested in the Hoover Dom or the turbine room, go on the tour. If you want to save some dollas and just want to take some cool pictures, you might just want to walk across the dam first and see if that works.\r\n\r\nAlso, you do go through an airport style security check point before going on the tour.',
 'Hoover Dam is a good place to visit when you are in the Las Vegas area since it is only 40 minutes away.  We did the shorter power plant tour which shows you the power generating facility. The tour guides were great with some "dam" jokes and it gets a little cramp in the elevator ride when you are pretty much shoulder to shoulder. But it is a short ride (5-7 seconds).  Be sure to go to the top floor at the end of tour where you have a great view of the dam from top and the Tillman bridge. Overall, it is an good tour and a good place to visit.',
 'This was probably one of my top 5 favorite things during my stay in Las Vegas.\r\nFrom our hotel (Palazzo), we conveniently rented a car and drop the fairly short ride to the Hoover Dam (about 45 minutes).\r\n\r\nWe got there, drove across it once, then drove back and parked.  Parking was $7.\r\n\r\nI really wanted to do the full Dam Tour (for $30).  However, when we got there around 11:15, the lady at the desk told us the next available Dam Tour would not be until 1:30pm.  I really was not planning on waiting around for 2 hours.  We had things to do after all.\r\n\r\nI was a bit confused, because I thought even the full tours were ongoing.  We found out later that there were plenty of other people that were not pushed off until 2 hours later... I was a bit upset.\r\n\r\nStep 1 - everyone gets to watch a short Dam movie.  It was interesting.  \r\n\r\nStep 2 - wait in line.  We had to wait for 2 more tours to clear the elevator shafts before we were allowed on.  This is not too bad, but it would have been nice if someone had told us why we were standing there waiting.  We were just left to wait and were confused why the people that were in the movie with us and right in front of us in line got in on the earlier tour.  But whatever...\r\n\r\nStep 3 - you go down... FAR in the elevator.  I forget how many stories, but it was a lot!\r\n\r\nStep 4 - you get to see the actual power plant.  That was cool\r\n\r\nStep 5 - make a trip to the visitor center and the observation deck.  Make sure you go up to the Observation Deck, because that has a fantastic view.\r\n\r\nI am giving the tour 4 stars, just because it is the Hoover Dam.  The tour guide was good, but the organization of the whole thing could use a little refresher.',
 'This was definitely a quick little pitstop and was very enjoyable, driving from Las Vegas to the Grand Canyon we decided to pass through here because my father used to bring us here when I was little. I did not remember it until this time I came with my family at all came back. I appreciate my father for giving us the opportunity to travel and see things that not everybody has been able to. We got to experience this little gem with my little Family. Everybody enjoyed it we spent a couple hours there and continued on our way to the Grand Canyon. It was breathtaking the pictures we took were amazing also.',
 'We ended up doing the powerplant tour because the Dam tour was not offered during our visit.  \r\n\r\nThe Dam itself is breathtaking and impressive and certainly worth a visit.  As for the tour, meh. Interesting enough but not something I would ever do again and I do not think I would recommend it. The movie at the beginning was probably the most interesting part and the views from outside are more impressive than what you see on the inside.  I would recommend you save your money, go watch a video or two on youtube about the hoover dam. \r\n\r\nOne legitimate complaint about the experience.  I am native English speaker and could not understand about 50% of the tour guide is talk.  He had strange pronunciations, voice inflections and would mumble and slur his words together, particularly at the end of a segment.',
 'My friend and I stopped here on a small road trip. We got there early and parked on the Nevada side. We chose the Hoover Dam Tour that is a 1 hour guided tour for $30. It was definitely worth it! The next tour we could get was a few hours away so we watched the movie, saw the exhibits, and walked along the Hoover Dam. The tour started with the Powerplant Tour before breaking off. Our tour guide did a great job of explaining this all before starting. The guides were knowledgeable about the Hoover Dam and answered questions throughout. Our tour guide for the Hoover Dam part was hilarious and made the tour even more memorable (try to get Tom)! After the tour we had learned a lot from the information provided and it was incredible to see inside the powerplant and the Hoover Dam.',
 'Usually I prefer to visit most of spots without any guides or tours or something like that. But I was really interested in the history of that huuuuge Dam! It is amazing! Just try to remember in how many films did you see this unbelievable construction? So I liked this tour. I did not like only that I have to pay for it :) and also there are too many people sometimes.\r\nMouse will definitely go to this Hoover Dam one more time ;)',
 'I knew very little about the Hoover Dam before embarking on a family trip here a couple days ago.\r\n\r\nWe splurged on the "Dam Tour", which included entrance to the Visitor Center, a short 10 minute movie about the dam, and a guided tour through the turbines, generator room, and a few other top secret tunnels.  This all access tour is $30 per person and is probably worth the extra $15 per person.\r\n\r\nVisitor center is a pretty good museum about the Hoover Dam, from the developing water crisis in early 1900s to construction to the process by which power goes from running water to electricity for our homes.  Lots of photos and blurbs...you will probably want at least 30 minutes in here.\r\n\r\nThe tour guides did use gratuitous "damn"/"dam" jokes, but they also gave good info that was not conveyed in the movie/exhibits.  They take you deep into the bowels of the dam, and you have the opportunity to look out one of the vents on the face of the dam.  \r\n\r\nOne suggestion:  HOLD ONTO YOUR HATS -- I saw a few hats go flying off the observation deck with gusts of wind.\r\n\r\nProbably will not ever go back, but I am glad I saw the damn Dam',
 'The Dam tour was surprisingly damn good! \r\n\r\nThe only reason I went on this tour was because the bf kept bugging me about it. He is a typical guy..amazed by how things are built...blah blah. I really did not care much. I was fine with just driving there, taking a few pictures. But I played along and agreed to check out one of the "7 Wonders of the World." \r\n\r\nWe were greeted by a very knowledgeable and animated tour guide that opened with, "Hello I am your Dam guide." :) The first portion of the tour \r\nfull 1 hour guided tour was the Powerplant tour. They briefly go over how the dam works and see the generators--that part was okay. All the good stuff happened during the last 30 min where you really got to go deep into the damn and see how it was built, the cracks that were made and really hear the history behind it all. \r\n\r\n\r\n*Tips* \r\n-Get there EARLY!!! Parking lot opens up a little after 8 and the tour office opens at 9. Tours fill up really quick. \r\n-DO NOT go on the tour if you are claustrophobic! The small tunnels and stale air can definitely make you anxious. \r\n-I suggest going on the FULL guided tour--not just the Powerplant tour. \r\n-Wear shoes--it gets a little slippery in the tunnel area.',
 'Very overpriced for what it is. Short historical movie first then a tour of 2 areas only. Do not fall for this tourist trap. But the dam is spectacular. Parking is $10 but after you pay that you can walk across the dam for free. I recommend skipping all the tours!',
 'I have been here about four times. This place is always amazing. One of the best tourist attractions in the United States. Every American should visit here at least once.\r\n\r\nAs for the tour itself, it is a must see at least once in your life.',
 'Yes, the Hoover Dam is a must-see. Make sure you park inside ($7 per car) and walk to the outside. There you can walk the full length of the dam, view its immense depth from the top, gasp in horror at the receding waterline of Lake Mead, marvel at the beautiful art deco architecture and design. If you choose to just drive through the bridge (does not cost anything), you will not be able to see anything as they built barriers along the side to prevent any gawking unless you have a neck like a giraffe. Trust me, I have done both, so fork over the $7. The oohs and aahs will be worth it.\r\n\r\nWe did the full dam tour ($30 per person) but we did not care for it much. Skip it unless stuff like turbines and power plants excite you. Ehhhh. We just like pretty views, so just go to the visitor center and on to the observation deck.',
 'I went there last year with my friends, it is quite amazing how the dam was built, go there and appreciate it more and to see how genius human being can be\r\nwithout the dam, California, Nevada, will be in flood',
 'The Hoover Dam is an immense and fascinating structure - it is no surprise that many consider it to be one of the top manmade wonders of the world.  From the outside, it is a gigantic concrete shell with deco architecture.  But what goes on inside?\r\n\r\nThere are two different tours, as many other reviews have mentioned - one is longer and more expensive than the other.  What the Bureau of Reclamation is website does not tell you is that they do not run the longer full tour (which explores a few additional passageways) in inclement weather.  So when we visited on a grey and drizzly day, the only option open to us was the shorter power plant tour.  \r\n\r\nWe started with the typical tourist-trap green-screen photo-op, viewed a 10-minute film, and then went down into the bowels of the dam in a pair of large elevators.  There were two major stops - the large "penstocks" that move an insane volume of water through the dam, and the giant room with the generators.  Our tour guide was pretty quirky - he had a strange rhythm of speaking that started every sentence slowly and then ended it so quickly that it was just a jumble of words.  Seriously, this guy was a sketch comedy character if I have ever seen one, wooden pointer stick and all.  At the end, you go back up and can spend as much time as you would like in the Visitor Center and the viewing deck.  Your ticket also gets you into the original Visitor Center, which has an awesome old-school lights-and-sound show that explores the Colorado River and its series of dams.  I do not think a lot of people visit this building, but it is pretty cool if for no other reason than the meticulous models of the topography and landmarks of the western United States.  \r\n\r\nThe structure of the tour seems somewhat backwards - the film would have much greater impact if you saw it at the end and got the big picture of the Hoover Dam is history and benefits.  It is also a tour that focuses entirely on the positive aspect of the dam and does not really address the HUGE environmental impact of "taming" the Colorado River.  But I suppose it is no surprise that a government-run tour would be full of pro-dam propaganda!',
 'Hoover Dam is an engineering marvel, and you owe it to yourself to pay it a visit when you are in the Las Vegas area.\r\n\r\nIf you have access to a car, I highly recommend driving yourself rather than taking a tour bus from Las Vegas. It is only about 40 minutes from Las Vegas, well-signed, and easy to find. There is plenty of parking ($10 as of this writing). If you drive yourself, you can take things according to your own schedule (especially important if you plan to take in a show in Vegas that evening, as we did!).\r\n\r\nThat said, you will want to get there fairly early to beat the tour bus crowds and to be sure to get the tour you want. We got there at 11:00 a.m., parked and passed through security relatively quickly, and were able to get tickets for the 1:00 p.m. dam tour. This gave us plenty of time before the tour to see the introductory movie, grab a bite to eat (the little café makes a very good grilled cheese sandwich on sourdough), and take a leisurely stroll through the exhibits before settling into the designated waiting area 15 minutes prior to our tour, as advised.\r\n\r\nThere are two tours available: The power plant tour for $15 (which is relatively short, and just shows you the power generating facility on the Nevada side) and the dam tour for $30 (which includes sites within the dam structure itself). I highly recommend taking the full dam tour...it is utterly fascinating!\r\n\r\nA word about the claustrophobia warnings you will see just about everywhere before the tour: If you are moderately claustrophobic, as I am, do not be put off. It really depends on what form your claustrophobia takes. If, like me, you are mostly bothered by being in restricted spaces where you can not move freely, you will be fine. There are three elevator rides on the dam tour, all in good-sized elevators, with no more than 20 people. It is a little tight, but not uncomfortably so...no more so than a ride in an average department store elevator on a relatively busy day, and the rides are short. Once you are in the power plant, you are in passages that are wide and brightly lit, or in full-sized rooms. Inside the dam itself, you are mostly also in reasonably wide (as in too wide for me to touch both sides at once), well-lit passages with plenty of headroom. There are two places where a really tall person might have to bend his/her head a bit (Neither of us did. I am 5\'4" and my husband is 5\'9"), but they are optional (worth doing, though, if they do not make you uncomfortable...one gives you a fantastic view and photo op and the other gives you a look at the infamous "stairway to heaven" and "stairway to hell."). If you do not feel comfortable going down them, you can just wait in the main passageway until your tour is ready to move on.\r\n\r\nOne of the things that impressed me was the beautiful attention to detail inside the dam itself. Hoover Dam was built during the height of the Art Deco period, and Deco details are everywhere, from the beautiful brass gates and doors to the mosaics in the priceless terrazzo floors. No reason a utilitarian installation can not also be beautiful!\r\n\r\nThe Dam Tour ends on top of the dam, with fantastic views down the Colorado on one side and up Lake Mead on the other. It is worth taking in the short (about 10-minute) old school demonstration in the original tourist facility on the top of the dam...it is a bit cheesy, but the topographical map demonstration of the areas benefited by the dam really is interesting.\r\n\r\nOf course, you can visit the dam without going on a tour at all. You can go on top of the dam, visit the exhibits, snap pics of the face of the dam, etc. If you can make time for the tour, though, it really is worth it.\r\n\r\nBy the way, you may be thinking that you can give visiting Hoover Dam a miss, because it seems that that you can see the dam as you drive past on the Tillman Bridge en route to Arizona. No can do. The walls on the bridge are too high...if you are hoping to see Hoover Dam from the road, you will be out of luck! If nothing else, take the time to drive down, park, and take a look at this fascinating piece of American history!',
 'Obviously this structure is amazing & impressive. If you want to learn the basics and some interesting facts, I recommend the power plant tour. It is pretty short for those "passing by."',
 'Even though you are taking time away from getting wasted on the Las Vegas strip at noon to drive to the biggest mound of concrete on the Western side of the USA, the Hoover Dam is a great experience. \r\n\r\nI have gone to this Dam thing a few times, once while I was younger with my family. It was exciting to tell my fellow 10-year-old friends how I got to walk back and forward between Arizona and Nevada.\r\n\r\nMore recently my boyfriend and I took a "couples trip" to LV. So we decided to drive to the Dam. When we got there we drove in to Arizona and parked in the visitor parking. It is a $7 dollar fee. \r\n\r\nThen we remembered MEGATRON lived here. So we yelled for him to see if he wanted to come out and play. He must have been sleeping because he never answered back. :-(\r\n\r\nThe next time we came to this Dam we brought a friend who was more interested in seeing the history of the Dam. So we paid for a Dam Tour. It was $11 dollars for the basic Dam tour. The video they showed before the tour gives you the history of the Dam and how long it took to build, and why it is called "The Hoover Dam." After,you go under the Dam and they show you their Dam generaters and Dam tunnels. There is a lot of Dam history here! At the end you can walk around on their Dam observation deck. and read different Dam facts.\r\n\r\nAny who, we drove back to Vegas and got our drink on!  It is nice  to get away from the guys and gals who click those hooker cards at you during the day on the strip!',
 'We waited for almost 3 hours for a tour that was supposed to happen at 1:30 only to find out at 1:15 that one elevator was broken and they would need to refund our money immediately so we could leave. They had been aware of the malfunctioning elevator for a while before and not let us know. It was pretty sad to leave without seeing anything inside but the Hoover Dam itself is an amazing thing. The employees seemed pretty nice except for those working the front desk area, they had no clue how to run the register to give the refund back and were clearly mad about their jobs on this particular day. All-in-all, a pretty sad dam experience.',
 'Very informative tour. Friendly and funny tour guide. $10 parking. For the electric plant tour, $15 for adults $12 for children.',
 'If you have never been to Hoover Dam and you are gonna do the tour, might as well do the 30 dollar one.\r\n\r\nHere is the breakdown:\r\n\r\nVisitor Center Admission - $8 for all ages. 3 and under free.\r\n\r\nPower Plant Tour - $11 for all ages. Senior/Junior/Military - $9. 3 and under free.\r\n\r\nDam Tour - $30. Power Plant Tour +2 extra stops in the dam. Yes, 3 and under free.\r\n\r\nWhy I recommend the 30 dollar one is because everything is included. Not only do you have access to the Visitor Center and Power Plant Tour, but you break off from the regular group and go even deeper into the dam. \r\n\r\nWhen you go down the winding corridors and hallways, your tour guide will tell you a whole boatload of facts and rich history that translates into a lot of great stories. What stuck out to me was that officially, 96 people died on the work site. Unofficially, about 140. Our tour guide explained that if you did not die at the work site, it was not considered an official death. So if you got sick and died in the hospital or at home, it was not official and you were not awarded any benefits. This sounded kind of morbid but hay, it actually happened and those were the rules set forth. \r\n\r\nBesides the dialogue, I asked some questions. Like when I read how the Great Wall of China was built that they buried the workers that died inside the actual wall. Likewise, my question applied to the dam. I got a big fat "NO!". Then I asked were there any paranormal activities, ghost sightings or just any overall weird happenings. Again, the answer was no. Lastly, Megatron was not the reason they built the dam. Although you gotta give them props for doing that considering how they fit it in the timeline of the movie.\r\n\r\nOverall, I was genuinely impressed and at the same time overwhelmed by the info and history of this marvel. The only thing that took the one star away was that our tour guide was lame. Yes he knew what he was talking about and guided us safely. It was his monotone voice and overall attitude like it was just a job to him. I actually had to crack jokes and make some funny remarks just to get some life out of our group. Do not get me wrong, I do not want him to get fired, thus not mentioning his name, but at least be more outgoing and be attentive to your group.',
 'I went to the Hoover Dam for the second time this weekend after not having visited here in over 20 years.  Surprisingly, a few things have changed.  There appears to be a new bridge overlooking the dam, and also a new parking lot with a concession stand and gift shop.  I wanted to know what else about the dam has changed over the years so my friend and I took one of the dam tours.  We wanted to go on the longer tour, but found out that we would have to wait for 2 hours for the next one.  It was about 106 degrees outside, so we did not want to hang around for that long.  We instead opted for the shorter "Power Plant" tour that was just about to start.  The tour cost $11 dollars and consisted of watching an informative video about the dam, and then taking an elevator to two locations where the guide provided more historical details.  It was a pretty uneventful tour, and we did not get to see all that much.  I did enjoy getting to walk through the inside of the dam, but I wish the tour would have been of more substance.  The next time I go to the dam I will be sure to spend the $30 and get the more complete tour.   The Power Plant tour left a lot to be desired.',
 'AWESOME TOUR and experience, but shorter than the tour we took in 1991 that would take you to the base of the dam. That tour is available with a background check by the Bureau of Reclamation and a 6 week lead time in the tourist season.\r\n\r\nWe took the 30 min power plant tour and got a military discount since we are veterans -- NICE!! \r\n\r\nWe had a nice time on the very interesting and educational tour with 75 of our closest friends, then got a nice view of the dam from the overlook :)  \r\n\r\nThe tour comes with free admission to the cool interactive exhibits where the experiences of the men who worked to build the dam came alive!! \r\n\r\nWELL WORTH THE COST AND THE TRIP FROM VEGAS',
 'Took my husband, finally, on one of his bucket list tours to Hoover Dam last weekend.  We were spending the weekend in Vegas and were done losing all the money that we were willing to lose, so off to the Dam we went.  The tour was fantastic.  Everything was well run, prompt, well organized and so informative.  The guides were great and ours was clever, funny and informative.  We spent time in the dam, on the dam and in the visitors center.  Every part of it was equally awesome and we were impressed.  Now my husband is one happy man and so is this wife.',
 'After all of the years going to the dam I have done the tour 2 times and both very far apart from each other,\r\nSome friends from another country came and I thought this would be very interesting for them to see,\r\nThere is so much history here and being able to go inside and do a tour was even more amazing to see you start first with a Video that is informative about the dam so you have more of a idea of what your going to see when you go inside, \r\n\r\nIt is not only amazing to see how they work inside here every day but to know how long ago it was built and how it works,\r\nI think this is very educational for kids to see as well! \r\n\r\nWe have enjoyed coming here it can be very expensive for a whole family but if your into some history and want to see inside of the dam it is worth doing.\r\nTake lots of pictures to show your friends!!',
 'Every time I visit Las Vegas I always  visit Hoover Dam, but this is my first time doing the tour of the dam and it was totally worth the cost. Do not miss out on this awesome tour.',
 'It was really fun to tour the power plant, an amazing feat in bettering the quality of life for people. the tour guide was fun and informative \r\nbut the best part was standing on the huge pipe and feel the force of the running water under you. wow! \r\nevrerything else was like a school trip kind of thing',
 'Thanks, Yelp!  We knew that we wanted to go to the Hoover Dam, but I would have probably skipped the $30 tour if I had not read the reviews on here.  So worth it!  It was really informative and so cool to go down into the passageways.  What an amazing feat of engineering.',
 'Take the power plant tour and spend some time in the new museum, very cool and kids enjoyed also!  Amazing history, reminds me of when America was great and a leader in the world versus the current disaster!\r\nWayne Gorsek',
 'It was on a whim that the Hoover Dam was added to my itinerary. I can not say I was excited about going but admittedly it seemed neat and I wanted to appease my husband, who was interested enough to fork out $30/each so the two of us could participate in the expanded tour.\r\n\r\nThe $30 was worth it and I recommend this option if it is in your travel budget. In addition to a few more "Dam jokes" than the $11 tour featured, we were able to see more of the inside of the dam and got a thorough history lesson about the building process.\r\n\r\nThe Hoover Dam is an important part of US history and literally powers a large portion of US present. This is a must-see attraction.',
 'Bad ass tour.\r\n\r\nI am glad Sean L. was persistent about taking the tour.  I had a great time and learned a crap load about the dam you do not hear or learn when reading a book or watching a tour on TV.  When your standing on the dam looking down either side it is amazing.  Watching the film about how the dam was created, seeing the difference in water levels of Lake Mead from the time the dam was built to today.  Did you know that the dam is self sustained? Power, energy and money.  No assistance from the government. \r\nOur tour guide had an accent, guessing South American, funny funny guy.  Completely sarcastic but with purpose, made the tour that much more pleasant.  From one American to another, see it.  An American marvel.',
 'A great diversion from Las Vegas, only about an hours drive from the city, but well worth it. I took the $15.00 tour, and enjoyed the trip. The tour guide was amazingly knowledgeable, and all the staff I encountered were very friendly and helpful. Be sure to walk across the whole dam, because the views of it, and from it are pretty spectacular. The kids I saw there seemed to enjoy, and so did "this" kid.\r\n\r\nAnd, be sure to walk up on the new bypass bridge where you get great photo opportunities of the dam as well.\r\n\r\nThe only thing I was annoyed at was the $10.00 parking fee at the visitor center and adjoining parking lot. But, if you drive over the dam to the Arizona side, and go to the lots just past the dam (#s 10 and 11), parking is free, and you get an opportunity to walk across the whole thing - about 10 minutes for most people.',
 'Wasnt fond of paying for parking. But what can you do. I liked the tour and seems more informative then when i last went on it years upon years ago. The movie was kind of dry but informative as well. The tour guide me and my friend had was more than informative during the tour, and also with answering questions. Loved walking around afterwords and hearing the lingo they used back in the day and how much they made an hour.',
 '$30 Full Dam Tour was really good even though we were slightly hung over and sleep deprived.  I love learning about history and significant accomplishments made in this country.  Our guide was really funny and kept us entertained while we walked through the dam.  Definitely a great experience and a cool place to take pictures.',
 'Excellent, we booked thru our concierge! Picked us up on time, tour guide was HA-larious, had sm group on bus so was more intimate, had two hours to explore at dam! Stopped at a park after to show us the Nevada state animal (bighorn sheep). That was no extra charge! Best DAM experience!',
 'Just recently had clutch work done on My 2006 Triumph Rocket 3.\r\nSal, sir you are awesome. Got the parts I needed fast. Tech did an awesome job. Very happy.\r\nJust cruised 560 miles in 2 days with my wife. Bike is running superb! \r\nThanks to the gang at Freedom Cycle!',
 'This is a great dealership. I had very good experience when returning from a trip to Utah, my bike broke down and was towed to this dealer ship. Major repairs were done on my bike.\r\nThe staff, management, and technicians were very knowledgeable, professional and  care about customer.\r\nI highly recommend this dealership, even if you have to go out of your way.',
 'I purchased a motorcycle from a private seller in Las Vegas and contacted EuroCycle to check the bike mechanically and to arrange shipping back to Florida. They were very pleasant and helpful on the phone and even better when I flew from Florida to Las Vegas for the purchase. "Shadow" in the Service Department thoroughly checked the bike out. "Hollywood" and Travis arranged for shipment of the bike to Florida. So I cannot say enough nice things about them.  It was a pleasant of an experience as I could have hoped for. Wonderful!!',
 "I have also had a 5-star experience with this dealership.  They helped me out with what I needed to trailer my k1600, and even stayed open an extra 30 minutes so I could pick things up.\r\n\r\nI' m a forever customer!  Thank you for your service.",
 'Wow what an experience...!!! I came in as a window shopper checking out the inventory of the store. I did not expect much from a high-end shop being that I have not worked in over a decade and just started my job less than a year ago. To make the long story short 2 Salesman named Jacob and Jordan  made my experience a one to remember. I wound up getting approved for a 2007 YZF R1 in excellent condition. It was also a certified pre-owned vehicle. If you are ready to ride this season then Euro Cycles Las Vegas is the place to go. The staff was friendly and always greeted me with a smile. A team consisting of professional and motivated individuals with extensive knowledge of the motorcycle they sell. I can speak from personal experience...! The team at Euro Cycles made sure they took care of me. They understood my personal situation and worked with me to GET THE DEAL DONE...! so if you are ready to ride this season, stop by Euro Cycles located on Sahara a block west of Jones on the south-side of the street and pick out a motorcycle so they can GET THE DEAL DONE for you and all of your friends. And when the DEAL IS finally DONE, you can put on your gear, start up your motorcycle, pull in the clutch, drop it into first gear and give it a few revs then slowly roll on that throttle as you are pulling away hahaha! Now that is the start of a great ride. Spring is here and it is time to GET A MOTORCYCLE. What will you be riding...?',
 'Worst dealership I have ever  done business with nothing but a bunch of lying cheating used motorcycle sales people they do not care about people is safety. Paid $600 for a service and safety check according to them they never service the bike bike had the wrong oil in it bike head mechanical failure tried to warranty the bike that they sold me warranty was denied due to the wrong oil a pre-existing condition being in the bike. End of story I am out $6,000 for a bike I paid $11,000 cash for from this worthless dealership who also sold me a worthless warranty and claimed they would refund the warranty which I never received. Thanks again for another lie Steve Avalos and Chris the owner you two are Criminal!!',
 'There is a good reason this place already has a lot of my money...\r\n\r\nI moved to Vegas in March of 2012 and brought my \'07 Daytona with me. When the electrical system had an issue, I did not have any Triumph-specific place to take my bike and was forced to do the maintenance myself (which is no easy task considering my lack of mechanical knowledge). \r\n\r\nA few months after doing the maintenance, I decided to research the closest Triumph dealership to Vegas and Freedom Cycle had just opened up a few miles away from home. \r\n\r\nFrom the first visit to the brand new store, everyone in the shop was extremely friendly and accommodating. I am a huge Triumph fan and like learning all new things that come about. With the staff here being so knowledgable and personal, there is no better place on earth to go and kill a couple of hours talking motorcycles. \r\n\r\nFast forward to November. When Freedom Cycle received a "special edition" Daytona (one of 20 imported to the US), I had to take a look at it. After talking with Craig for a couple of hours, it only made sense to trade in the \'07 for the new bike. The sales experience was easy and pain/pressure-free. In talking with Mark (owner) and Craig, I almost forgot I was buying a bike during the process and thought I was talking with buddies I have had for years. \r\n\r\nI wanted a few aesthetic accessories put on the bike and Junior ensured a ridiculously quick turnaround and top notch work. At this point, I have more plans for parts/accessories and have no reservations about bringing it there for every ounce of work that needs to be done. \r\n\r\nI have now become one of those guys who drops into the shop for nothing other than to say hello and see how things are going. When Mark told me he did not just want me to buy the bike there but he wanted to make me "a customer for life", he did that for sure. \r\n\r\nI do not intend on living in Vegas for the rest of my life but I certainly intend on looking at Freedom Cycle first (and only) for my next Triumph motorcycle - because Lord knows there will be another one some day!',
 'Just bought a new 2016 America from new dealership, was Freedom Cycle is now EuroCycle, bike is fantastic.\r\nDealership not so much, not impressed. Went in,liked the America but wanted it equipped like the America LT. \r\nBeen a week now, ordered the wrong brackets for bags, did not include sissy bar(which is on the LT), have to pay extra now for that. Ordered the wrong helmet for me, biggest thing no apology from sales just from mechanic. Just get the feeling- too bad- wait and like it. Well I do not like it. \r\nBut again love the bike.',
 'I had been lusting after an MV Agusta Brutale since the 800s were announced. While on a trip to Vegas I took advantage of the opportunity to see one in person before throwing down the money to order one from a dealership closer to home. I had a great experience talking with Craig. Even knowing that I was not going to buy a bike from him, he took the time to answer my questions and talk bikes in general. When the dealer near my house fell through, I had such a positive experience with Freedom Cycles that it was worth it for me to get the bike through them and pay to have it shipped cross country. Their professionalism, communication regarding any issues, and customer service would make them my go to dealership if I were in the area. Highly recommended.',
 'Went in an bought a Thruxton 900 ,Mark and all his staff are super friendly and extremely helpful in answering all my questions overall it was a great experience. I am looking forward to seeing which motorcycle is next, definitely coming back.',
 'I put a lot I miles on my 96 R110RS and I always swing by other dealerships on my road trips. The customer service from the entire staff is unmatched by any other dealer. I really enjoy stopping by to look at all the new bikes and riding gear. I especially like the service I receive from Miller in the service department because he never treats me like I am an idiot and really wants me to come back. I will definitely buy my next BMW from this dealership.',
 'This place has been horrible from start to finish for scooters.   Unfortunately I have a Piaggio, actually I have owned a few of them.  The two I took here each at different times.  Even the name of the business was different the first time. BUT for some reason they completely suck donkey  balls when it comes to servicing scooters and giving quality customer service.  They really do not care and for certain do not know how to fix a Piaggio scooter.  I wish I could honesty say different that is why I took another scooter there when they changed from Triumph to Euro but it only got worse and I was completely ripped off.  So bad it is almost taking me a year to write this.  I am floored in how a business such as there is can charge you for a scooter seat they broke.   70 fucking dollars for a technician who obviously did not have the experience or the know-how to install and told me that it was inevitable that the lock would break on installation.  Bullshit!!! So they charge me for a brand new seat.  Oh I could go on and I will but for now I really want potential customers to BE AWARE, Please do yourself a favor and go somewhere else.  If they had only righted so many of there wrongs this could be a five star review from the get go.  The only thing I did like about this place was there coffee!',
 'Awesome guys here at BMW motorcycle LV. 1st time getting my bike serviced by them and I got to enjoy an r1200rt during this time. It is a very comfortable and sporty tourer. The auto windshield is magic on the freeway.',
 'Went in there looking to buy a helmet. Helmet fit great and I was ready to buy. A lady named Rachel comes over and asks me how I like it. I answer and ask her about their return policy, since helmets  - if not fitted correctly - can give me terrible headaches after riding a while. She answers: "No returns, just like everyone else in town." I tell her that is incorrect and that other stores in town have a 30-day return policy. She asks me who and I answer. Her reply: "Well, they are stupid" - and proceeds to walk away giving me a "get out of here" look. I was stunned. Their motorcycle selection is great and I am itching to buy from them, but their staff is just terrible. This was not my first visit there and their staff always disappoints.',
 'Walking into Freedom Cycle is a great experience. I have know Mark(owner) for a long time, but his employees did not know me. I felt very welcomed like they had known me forever. Junior(other Mark) was very helpful and had me in and out quickly to drop off my bike. \r\nI would HIGHLY recommend this shop for any of your bike needs, they have no problems working on my Harley.....i will never go back to a Harley dealership again!',
 'My dad and I were in Vegas, and decided that we wanted to rent motorcycles, my dad went to get everything ready while I was at an event, and SEAN is the most helpful guy there, he had all the bikes ready for us when we were there, got us some gear and had us on our way in no time at all, on top of that he called us a cab when we were done so we could get back to our hotel, just a great overall experience, and enjoyed it all. Thank you!! Sean is the man.',
 'I recently bought a Vespa from these folk, they are SO NICE! I was feeling a bit sheepish cause I was not ready for a heavy bike yet, I kind thought I would feel silly all the way through.. but not at all though.\r\nThe sales guy was super knowledgeable and super cool and helpful, the owner came out and said hello, there was a dog there lol.\r\nThey delivered my bike for me cause I still need to get my license and That guy was super nice and helpful too, walked me through my entire bike!\r\nThanks guys!',
 'This dealership pulls a bait and switch routine on customers - they advertise a bike or two at low prices to bring you in, but then when you try to buy the bike at that price - surprise! - they add a ton of fees that take the price of the bike back up to its normal price. It is false advertising at its worst.\r\n\r\nThey are also incompetent. They sold me a $700 helmet and $300 Bluetooth unit for the helmet. The helmet was not in stock, but they assured me it would be there in 2-3 days. It never arrived, so three weeks later I went there to receive a refund. (I should note that they were nice enough to loan me a helmet for a week, and that is why they receive one star on this review.)\r\n\r\nBuying a bike from them is no easier than buying a helmet. I was in negotiation for a bike, we agreed on the OTD price, and I told them I was coming over to pay for it - but they stalled me for half a day. Turns out the salesman did not know the bike he was selling me was sold already.\r\n\r\nSo I started negotiations on a bike that was identical in all ways, other than a few cosmetic differences (handlebars, color, etc). I offered the same amount that we had agreed upon for the other bike. They would not accept that amount and wanted $2,200 more. And they would not budge more than $200. So I broke off negotiations and will buy elsewhere.\r\n\r\nThis dealership appears to be very good at frustrating customers and preventing you from buying products from them. Buyer beware.',
 'I went to Euro Cycle last week, (I was looking into the finance options on a BMW S 1000 RR, to match my new 5 series I recently bought), and I spoke with Mr. Rucker about what I should do since I recently put another auto loan in my name. He gave me some really great advice. It is not too often when you walk into a dealership of any kind and you are not being taken advantage of (especially being a lady) , but given real personal advice. As soon as I make my move, I will definitely be going through this store and him specifically simply because I know I can trust him/them.',
 'I recently bought a new to me 2015 BMW K1600gtl. The bike has a very low miles so I had a full service performed at this location. After a short  140 miles ride the bike stop running. It was determined that the fuel injectors were clogged. Since the bike is within its factory warranty I assumed BMW would cover the cost of this. The dealership however informed me that BMW would most likely not cover this as they would feel it was the result of extreme lack of use. I left the bike there for a few days and when I finally followed up Shadow the service manager indicated that he is not been able to get a response from BMW and therefore the dealership is just going to take care of it as a courtesy for me. I can not say enough good things about the dealership nor the service writer Shadow. I had my doubts going into this feeling that I might have a large bill on my hands but the dealership really came through.  Shadow, thank you very much.  This is what customer service is all about.',
 'When I arrived at BMW Motorcycles of Las Vegas, I waited for Tom to finish speaking with another customer.  Then I told him that I wanted one of the bikes they had advertised on-line.  Tom is first offer was spot-on.  There was no reason to haggle.  They had the accessories that I wanted in stock and started mounting them right away.  Tom and "Sea Bass" made me very comfortable.  They quickly figured out my level of knowledge and skill, and they made sure I was given the information I needed without ever belittling me or assuming I knew more than I actually did.\r\n\r\nGreat organization! Great people!',
 'I have had it. I walked into the dealership two times trying to find about service on my triumph. Twice I was ignored so hard I walked out swearing I would never be back. That was 4 months ago. My triumph needs to be worked on, and I live right by this dealership. So I decide to swallow my feelings about this place and call to schedule service. Today marked the 3rd time I have called this week. Every time I call either the service manager is not there, or they are too busy to transfer me to the service dept. so to sum up my experience I have tried five different times to get my motorcycle worked on at this location, and five different times I could not even speak to someone at the service desk. Let alone get an appointment.',
 'Big thank you to Sean, Craig the sales manager and the entire Freedom Cycle Vegas team. You guys provide a hassle free and awesome buying experience!! Hope to ride with you guys soon. The bonneville is a blast to ride! I will come back for a thruxton next! Customer service A+++ staff knowledge A+++ you guys are honest and I look forward to stopping by more often.',
 'I recently bought a new to me 2015 BMW K1600GTL. The bike has a very low miles (about 1,300) so I had a full service performed at this location. After a short 140 miles ride the bike stopped running. It was determined that the fuel injectors were clogged. Since the bike is within its factory warranty I assumed BMW would cover the cost of this. The dealership however informed me that BMW would most likely not cover this as they would say it was the result of extreme lack of use. I left the bike there for a few days and when they followed up, Shadow the service manager, indicated that he is not been able to get a response from BMW and therefore the dealership is just going to take care of it as a courtesy for me. \r\n\r\nI can not say enough good things about the dealership nor the service writer Shadow. I had my doubts going into this.  I had a feeling that I might have a large bill on my hands but the dealership really came through. Shadow, thank you very much. This is what customer service is all about.--',
 'This is the best motorrad I have been to yet. Great inventory of bikes and very knowledgeable & friendly staff. Clete rocks.',
 'This is the second and only second review I have ever left on Yelp the first one was for the same business where I get absolutely no response or integrity or any type of considerable salesmanship from this company. These people will post the worst motorcycles available for you in there used Craigslist ads that is where I found my Ducati motorcycle that I paid over $11,000 for cash and broke down less than 850 miles. They claim to have service the bike yet cannot provide any service record and the warranty company refuse to honor the warranty as it was sold to me as a trade in when all actuality it was purchased from auction and a race bike converted to Street use for my displeasure. I have dealt with the store manager who is a lead to a long dead-end alley and promised a call back from the owner several times and never received one.',
 'My wife and I rented a Bonneville and a Vespa 150 plus jackets and helmets for a weekend ride. The dealership was exceptionally nice with an awesome staff. They were very relaxed with our return times and the insurance. They gave us great suggestions on where to ride. I only wish rental car companies could come with this level of service and actual human interaction.',
 'AWESOME AWESOME!!! Totally handled every care & concern I had. My old bike shop dissolved so I was a little apprehensive in looking for a new place to do business with. Top marks across the board!!! I wanted a hard to find bike & my sales person Sean got the owner & finance manager Kristina involved immediately. The owner made several calls & made it happen. Sean & Kristina took total ownership of the situation & breezed me right through it. Then, when I go to order parts, instead of saying "that is not my department" Kristina jumped into action & spent way more time with me then she should have. Sean gave me updates throughout the whole process & it was easy as pie! Craig also went way out of his way to call me & introduce himself in case I needed anything answered at any time. Looking forward to doing more business with them & I am still blown away at how knowledgeable & professional the staff is. Real classy place all around',
 'Staff:\r\nAmazing!!! Very helpful and willing to talk to you about any and all features of any bike and willing to go above and beyond to get whichever bike you need delivered to their location for you.\r\n\r\nProduct:\r\nS1000RR - I bought this bike right after owning my first bike a 300 Ninja. One of the things I love about the S1000RR is the security features, my bike came with an alarm system which was a plus but my primary focus was all the electronic components are vin coded to that specific bike so they cannot be stolen and used on another bike.\r\n\r\nPurchase Experience:\r\nOMG!!! Bought this bike within 30 minutes! It was incredible. I guess this varies between person to person on credit and income.\r\n\r\nOverall Experience:\r\nIf they come out with another amazing bike better than my S1000RR, I will purchase at this location with Steve in sales!',
 "I believe there are two locations and I am writing about the one that has BMW,  \r\n\r\nIt appears that the majority of positive reviews are about the rental and service side of the business. Most of the negative reviews are from the sales side and I have to add mine to the list.\r\n\r\nThis dealer 'packs' the sale price. That means that the sales price may be low but the dealer prep/doc fee and other fees really add up. I my case I was taking a risk on an as is where is bike that does not have a key so they have no idea if it runs, etc. Price for the bike is $995. I was going to pay the registration fees separate. The paperwork BS added $1000. I was expecting a $299 doc fee but this was out of line and just a not so hidden way of adding $700 to their profit.  I thought this practice was dead but I guess not.  I do not know about other bikes but if you are in the market for a BMW try Sierra BMW in Reno",
 'I am one of those guys it typically do not buy right away. After looking at a few other places and feeling like I was just being pushed to buy something I was actually sold on not just the bike but the service I got from the manager Jacob. He was real and down-to-earth with me it made the whole experience pleasurable. Plus I love my new bike. Thanks Jacob and I will definitely send people your way.',
 'I went to BMW Motorcycles to look at different bikes and also my financial options. After speaking to my credit union which I was not very happy with their options. I have decided to go back and speak with Mr. Rucker. I was actually shocked from our conversation. Majority of the time when you are looking to purchase a car or anything like that, you are usually treated like crap but because I was treated with nothing but respect, I will be back to discuss my options again. He seems fair and honest.',
 'I rented a Triumph Tiger for 5 days from this dealership. The bike performed flawlessly for the entire trip. The bike was ready for me when I arrived early. Everything was explained carefully and the guys at the dealership were very accommodating. Dylllan in particular was very helpful. The whole rental experience was seamless and I would rent from them again in a heart beat. Planning next years trip now, in fact.',
 'I can not say enough about Euro Cycle and the amazing Finance manager Jacob. After being turned down by sooo many other other motorcycle dealerships here in Las Vegas Jacob was the only person to get me approved for 2017 Moto Guzzi V7 III Stone. It is a beautiful bike and I am over excited about it. The professionalism of this dealership is amazing. It is a very gay friendly dealership. My husband and I were NOT treated any different from any other customer. The only problem I have is that Jacob had me trying on women is jackets because he thought they were men jackets. Lololol. It was funny. Anyway. Thank you Euro Cycles for making my dream come true. And a special thank you to Jacob for making it all happen. You have a customer for life.',
 'Who likes dealerships? Normally nobody - especially not me. But Mark and his crew over at Freedom Cycle are great. The made the entire process painless. Not only am I incredibly happy with my Street Triple 675r (her name is Keira), but I have found a place to stop in, talk bikes and just hang out. This is no stealership - this is a place that we need more of in this community.',
 'As soon as I walked in I was greeted by Josh and given excellent service I told him I had been considering other bikes as my next purchase much farther in down the road and the s1000r appealed to me and had great reviews but my height was a big concern 6\'6 he offered some alternatives that do not really wow me and draw me in like the s1000r but non the less were great consideration. After debating on if I was just trying to be imaginative wanting something that just did not work for my height he offered me to take the demo out go and have lunch and bring it back which was a huge surprise to me as I have been told by other dealers I have to have "intent to purchase" to demo a bike (even though they have a demo available). So far so good as I wait to take out this beautiful bike and keep getting awesome service. BMW definitely jumped into my prime consideration for my next bike because of this dealership and Josh in particular.',
 'Best shop in town with a great staff!   BBQ on Saturday 8th February 11-4pm. Come check them out.',
 "Very lucky to have limped my '05 Thruxton into Vegas after cooking the chain and sprockets on my way back to San Diego, CA from Sturgis, SD. When I showed up on the doorstep of Freedom Cycle I knew I was at the right place... right from the start. They opened the doors early, offered me a cold water and asked how they could help. I explained the issue and as soon as Kristina got on the case I knew they were going to do everything possible to get me back on the road. In fact, that just what they did. Even though they did not have one of the parts in stock that I needed, they sourced it from a friend and even drove an hour to pick it up for me. Are you kidding?!!! This shop and the staff has deep roots in motorcycling and you will get a glimpse into that history when you take a look around at the collection of trophies and memorabilia- this shop is real! Thank you Kristina, Craig, Mario and staff at Freedom Cycle for getting me home!!!",
 'Normally I dread stepping into dealerships, whether car or motorcycle. Normally dealerships in the Vegas area are high pressure, in your face, buy right now. But you will get none of that at Freedom Cycle. Freedom Cycle is one of the few if not only dealership I actually enjoy visiting. Every time I step into Freedom Cycle I always feel welcome by their friendly staff without a dozen sales pitches tossed at me. You really get the feeling the staff are all passionate riders who want to talk motorcycles rather than a bunch of sales people looking to tear you away from your money.\r\n\r\nWhen I was in the market for a new motorcycle I knew I wanted a Triumph, but was torn between a Street Triple and a Thruxton. Craig was extremely helpful in helping me make my decision. He had me test ride a Street Triple and a Bonneville, since they did not have a Thruxton for demo. At the end of the demo rides I was still torn between the two, but Craig encouraged me to go home, take my time and think about it so I can be truly happy with my decision. I was surprised because most dealerships try to make you buy a bike on the spot, so I appreciated Craig for letting me take my time.\r\n\r\nWhen I returned a few weeks later to purchase my Thruxton, I met with Mark the owner and Kristina to complete the buying process. This was by far the easiest, pain-free, pressure-free, buying experience I have ever had. Never did I feel I was put on the spot or feel uncomfortable. \r\n\r\nFreedom Cycle is truly a one of a kind dealership. All their staff is awesome and friendly, even Tax the shop dog. When Mark delivered my bike to me he said he wanted my continuing business, and he truly has earned it. As long as I am riding, Freedom Cycle is the only place I will buy and service my bikes.',
 'Bait and switch!  Dirtbags!  I was looking for a demo bike they had listed on Cycle Trader.  Talked with them and made an appointment to meet the nexr day, confirmed by email.  I walked in the next morning just after opening and there was a SOLD sign, kinda scribbled on it.  I didnt get a call or email saying it was sold.  The salesman said of course, "we just sold it this morning...but we have these new bikes"..i showed him my check and said I was ready to buy but I guess I will not today.   Do they think we are stupid?  I called the next day, not telling them who I was, and believe it or not, the bike was still for sale!  Nope, they did not call and tell me the bike was still available. A week later its still on sale on Cycle Trader, still sucking in gullible chumps like me...(Laugh is on them, I bought one from n honest dealer!)',
 'Rad people. Helped me after a break down and were really nice. If I lived in Vegas I would gladly spend my money there.',
 'S.Smith Great place! Coming from NY, they took care of me right away. Will always use them when I come cross country. \r\n\r\nThanks Todd',
 'Outstanding customer service and the bikes are not so bad either! The BMW warranty surpasses what I had experienced with Harley Davidson.',
 'Had a great experience everyone was very helpful. Got some good insights on some beautiful loops around the Grand Canyon and Sedona Arizona.\r\n\r\nBike was in excellent shape good tires had no issues. Received some cell phone numbers just in case which added to the experience.\r\n\r\nIf you are renting out to Las Vegas this is the place to do it.\r\n\r\nThanks guys!',
 'Went there to buy my new MV Agusta Brutale 675. From the beginning to the end costumer service was excellent. The shop has a really nice showroom with all the bikes. Every first saturday in the month there is a BQQ, so I got lunch there while checking out my new bike. I can highly recommend this place.',
 'Not the advertised price! Do not waste your time unless you buy into the extra fee hype. Bike went from $1295 to $2464 and did not have taxes and registration added in yet. Very sneaky.',
 'I walked into this dealership to buy my fiancé a bike with $12,000 cash in my pocket.  The sales guy kept ignoring us and treated us like trash.  At the end I flashed my cash and said see ya later.  I will be shopping else where',
 'This place feels like home from the first moment you walk in and Mark, the owner, walks up to shake your hand and has you pet his dog, Tax.  It is a great experience.  I bought my first motorcycle here, and it was a wonderful, low-pressure buying experience.  I look forward to my next visit here.',
 'I visited on December 22nd with a jogging stroller that I thought had 3 bad inner tubes. One of the attendants that met me as I was entering the shop with my stroller. He took it in the back and showed me an area where I could sit if I needed. After about 2 minutes he motioned for me to come to the back (repair area) to show me there was nothing wrong with the inner tubes other than needing air. They filled my tires and I was ready to go. They could have easily replaced or pretend to replace the inner tubes and charged me for all three. The gentleman did not charge me and wished me a Merry Christmas. He has earned a customer and I will come back with any other bike or stroller issues I have. Thank you for a great experience.',
 'This place is absolutely wonderful, I took my motorcycle in to get my battery checked and shadow the service manager took really good care of me, I was in and out of there in no time excellent service thank you.',
 'Had one of the best motorcycle purchasing experiences ever at Freedom.  All the guys and gals are top of their game.  A special thank you to Craig...he took the time to help ensure the bike matched where my riding interests (aka getting older) are headed.',
 'Unprofessional, deceptive, and unethical business practices. Even though their online inventory of motorcycles seems to be competitively priced, their exorbitant fees such as $380 documentation or $700 dealer is shipping cost along with other non-sense fees will tally up to be even higher than most other dealerships. If you question all the tag-on fees, they will not respond to e-mails or return calls. Save yourself much time and aggravation -- DO BUSINESS WITH YOUR LOCAL DEALER. Euro Cycles of Las Vegas has not quite mastered e-commerce etiquette or courteous customer service.',
 'If your looking for Triumph or MV Agusta you will know your in the right place when looking around their showroom is. When I was looking to purchase a 675 the timing must have been right because Freedom Cycle was not even open but I still stopped by to see what they had. I found what I was looking for right on the showroom floor. I met and spoke with the owner; in conversation there was no sales pitch but just a down to earth guy who knows his product. With the transaction complete I have never looked back because they take care of me every step of the way. The customer service alone with worth more than the bikes they sell because your not going to find that at Carters or Ride Now. Every upgrade and request I have asked for they accommodated; your always welcome to stop by and will always be greeted. Its easy to say when I have the capability to purchase another bike this is the only place I am going.',
 'Was there recently getting my 2017 RTW serviced. Great staff, Shadow in service was awesome and Chris in parts as usual gets the job done with a smile and a great attitude. Walked around the showroom floor, had the opportunity to meet and chat with Dave Finnerty the GM, really nice fellow, easy going attitude and genuinely there to help. If it was possible to give 6 stars I would. Thanks guys for bringing your A-game,',
 'Welp. This place was righteous. \r\nWe rented a bike for a few days to go on a very ambitious trip to many of the area is attractions. We ended up booking a bike through Eaglerider and reading on the Euro Cycle is website on where to go.  We rented their cheapest bike, which turned out to be a beautiful, brand new 900cc Triumph Bonneville. This bike actually had me looking up prices for purchasing my own of this model when I got home. Soooo sweeet. \r\nAnyway, we tried to do "the big 3" but changed our plans a bit and got to see some rad spots including the Valley of Fire, Zion, Gunlock, & Death Valley. \r\nThe staff here was awesome. Dave, I am pretty sure his name was (I have been hit a lot in the head and forget names easily)...well he was the man. \r\nHe helped us out big time with everything we needed. \r\nBasically, I am already looking at my schedule on how to do this trip out here again and head to some different places. \r\nCould not recommend this place enough.',
 'Their service department is a joke. Took my Ducati monster to get the exhaust seal put on as there was a small air leak. The technician install both of the seal on the same exhaust and none on the other. Called to complained and nothing was done about it. Worst service experience ever!',
 'I was staying at a place close by this location (which I found out is where they rented bikes). However we wanted to hit the Hoover damn and thought the southern location would be nicer to start from. So I call them up and check on bike availability. We were good to go. So we uber down there and the staff informs us they do not rent bikes there. We were within walking distance of the northern location and instead spent $40 on Uber is to go the wrong direction. No one informed us. No one cared. We called the south location and when they transferred me to the rental shop they did not let me know they were at the other location. Shoulder shrugs and bad customer experience.',
 'As good  as it gets! These guys know what they are taking about from 1st hand experience! Kurt is the best and this dealership is damn worth the trip from San Francisco. Thanks guys!',
 'This place is great Dave one of the owners takes care of everybody personally they have a great selection of motorcycles to buy into room with great prices we had a little malfunction on one of the bikes on our ride out for the day everything was fine called up Dave and within 15 minutes he had A brand-new bike out to us and we were riding within 20 minutes from the breakdown I would definitely recommend using this company anytime I am in Vegas for a trip',
 'This place has the worst customers service in any business on the planet. Went there to drop a bike off to get fixed and only 2 people are there which was a salesman and a parts guy. We stood there next to the parts guy while the salesman was playing candy crush on his phone for about 15 minutes. Finally he said that everyone was in a meeting. After another 15 minutes we asked how long the meeting was cause we had things to do thats why we were there early. His reply was the only thing I dont know how to do is writing a service ticket. So he couldnt use common sense and write on a blank piece of paper someones name, address and phone what the problem is and say as soon as they get out of the meeting they will give you a call. Instead he stared at us for the next 30 minutes. \r\nManagement should have another meeting about that. Teach your morons to take the initative and help the customers out.',
 'Took us a while to get there, even after plotting it in Android is GPS Google Map.  My guess is the place has not been there for a long while?  The number does not register.\r\n\r\nThat aside, it is a nice place to visit.  Travis was very friendly, approachable, and still willing to chat with us even after learning that we are not from the area.\r\n\r\nOne suggestion: might want to put a sign by the driveway/entrance.  I missed the turn in and had to go around.\r\n\r\nI could not check in on FB, but glad it is on there now.  Maybe I will rent a bike next time I am in Vegas. :)',
 'I am selecting 4 stars on this review since I did not actually buy any services at this dealership and it was rated 4 stars at the time of this review.\r\n\r\nI attempted to book my $20,000 bike into the service department, but what I experienced on the phone was a disaster, the person answering the phone was barely readable, he sounded like he was in the middle of a field speaking through a paper towel tube, I had to repeat myself several times and when I made a complaint about his phone, I just received a smart ass remark, not what I consider in line with a BMW service center.\r\n\r\nI attempted to make contact with the GM, but I was told he was in a meeting with a BMW representative.\r\n\r\nMy goal is to get the best service possible for my investment, it does not appear they take their role seriously, I have no intention of turning over my bike to this dealership.',
 'Not only are the rentals top quality, it is a great group of support guys, especially Dillon.  Thanks all for the wonderful rentals and top level support.',
 'I bought a Vespa from them recently. Very informative and friendly. Highly recommend this dealership!',
 'Craig is the man!  Awesome experience at this place.  Great low pressure dealership.  Great knowledge of riding and what bikes fit what style of riding.  I came from a Harley Davidson XR1200X and was looking for something a little more powerful and sportier, but not a full on sport bike.  I would read up on a few brands and checked them out as well.  My top two were the Triumph Speed Triple and the BMW F800R.  I went to both dealerships and it was a no contest.  Freedom Cycle gave me a great deal.  Worked with me, and they really seem to care after the sale, which is important to me.  Very important.  Ca not say enough about these guys.  Thanks again to Craig and the crew at Freedom Cycle.  LOVE the bike!',
 'Bought my Bonnie here. Great place and great people! Very friendly and knowledgable, and their hospitality is 10/10!',
 'So happy!!! \r\n\r\nMark is amazing - genuine, caring, and knows how to communicate. He made me a deal I could not refuse...now I am the prideful rider of a 2014 Street Triple 675 Triumpth! \r\nEveryone I interacted with was just great. \r\n\r\n\r\nI will refer my friends to them...thanks again!!',
 'Thank you for always taking care of me with the best prices and the best labor on my motorcycle..',
 'I am 61 and this is the second Triumph I have purchased in two years. It is easy to make a comparison. I bought a Street Triple R from a dealer last year, which was unremarkable. I bought a Triumph Tiger this year from Freedom Cycle and the experience was as positive as  any big ticket purchase can be. It is always stressful negotiating for motorcycles and automobiles. I found this transaction to be quite pleasant. I was allowed to test drive whatever I wanted. I was treated courteously. There were no hidden agendas. They were very truthful and even extended a veteran discount the day after the sale because of some confusion about me being a veteran. I definitely endorse this shop and will continue to deal with them',
 'Wow! Thank God I did not want to buy anything. I walked through this entire dealership, from the front all the way to the back and into the service department and no one said hello to me. Why does this happen at most motorcycle shops I go to? It is not like I do not buy motorcycles, I have three of them in my garage and I am looking to replace the Vespa with another one. Definitely not going to be buying anything from these people! I can say this they have a beautiful show room, excellent selection of bikes and accessories and zero customer focus! Sad state of our motorcycle country today! I will not be back, and/or buying a motorcycle from this place ever. Good luck!',
 'We rented 2 Bonnevilles from Dave and it was GREAT all around.  They were super nice and caring and the bikes were great. Dave went out of his way to make us feel comfortable. Highly recommend this company.',
 'Nice place and people. Not the typical moto shop and lots of variety.  Will be back again',
 'This dealer ship is amazing! It shattered all the stereo type we had about dealer ship and sales people. As a former motorcycle salesman I can say that Chris from sales gave a great example of an honest and hard working professional person. I sent an email to inquire about a bike on Saturday night and by Sunday morning i got all my questions answered in straight, precise and to the point email. Not only that, we kept emailing each other is back and forth and he was patient in answering all my questions plus giving me options.\r\nEvent though I am still in the process of buying, I decided to write this review because this is not about winning or losing a deal but it about the good experience and the honor of negotiating and make things work, if it does not work, then we met great people and a pleasant experience.\r\nThank-you Chris and Euro motorcycle Sales for such an experience',
 'I went to buy a Tiger 800xc in Las Vegas, but the dealership was not yet open.  Met Mark for the first time outside in the parking lot.  He ended up takeing me to his own house to see the bike he had in his garage. Now that is service that is above and beyound the norm. His service people are very talented and extremly friendly to deal with.  This was the best buying experience I ever had buying anything in Las Vegas.\r\n\r\nMichael G',
 'Thank you and Kudos to Managers Mario and Pedro @ Eurocycles! These two gentlemen went above and beyond the call of what customer service is all about!\r\n\r\nFrom day #1, Pedro was very helpful to get the ball rolling to get the highest trade-in value for my 2016 Yamaha FJ-09 AND reduced the asking price of my new 2016 BMW S1000XR!\r\n\r\nMario completed the purchase process with his financing expertise and offered the amazing extended 3 year full coverage (including tire and wheel package)!  This was much more affordable with Eurocycles fair monthly financing.\r\n\r\nSave time looking around and give Eurocycles a chance if you want the best top of the line European Motorcycles at affordable prices!  Ask for Pedro and Mario for the professional and prompt customer care service we all expect and deserve!  Thank you again for my excellent XR!',
 'Great rental team.  I called for a rental not knowing they were closed on a Sunday.  Dave told me to come on down, dropped what he was doing, and set me up with a 1200RT.  Bike was in great shape and had a fabulous day riding the nearby parks.',
 'Terrific dealer! I rented a Tiger 800 from Mark and Mike on Monday. They let me ride off with their brand new bike in the rain.  I was having so much fun that I was two hours late on the return on Tuesday. No problem. Free pick up and drop off at the airport. Still cant believe my luck at stumbling onto them on my quick trip to Vegas. Really friendly and helpful staff to boot. These boys are going to sell and rent a ton of bikes.',
 'I drove all the way down from southern Utah to see about getting a new s1000rr. I called twice before making the trip about demoing one and was told I should be able to get on one no problem, after driving all the way down they wanted to run my credit first. I filled out the paperwork and then when I was done writing I gave him my license to take a copy down and when he came back he told me I was not old enough to take a bike out for a demo. But that they could run my credit and see about getting me a bike, the salesman was very nice. I know that the s1000rr is a bad ass bike with lots of power and I have a few years of riding experience but I did not want to walk out with that expensive of a bike without riding it first. So I did not let them run my credit. Overall my experience was not too bad, but I was very bugged by the fact I drove over 2 hours to be told I can not actually demo the bike. Especially cause I was told twice on the phone all I needed was some gear and my endorsement to ride it.... Pretty frustrating..',
 'Always a pleasant experience from buying to their awesome service staff. Love the new showroom, very conveniently located.',
 'I find myself getting the best motorcycle services 6-8 hours away from my home.  BMW Moto of LV is another one of the fantastic BMW dealerships in the SW. My folks live in Vegas, so I when I am in town, I drop in to see what is going on.\r\n\r\nI love this dealership for many reasons:\r\n1. They have sooooo many bikes and variants of each model.  You are always welcome to throw a leg over one too without being pestered.\r\n\r\n2. They have a stocked parts department AND a great accessories selection.  When you love a brand and your bike so much, it is nice to find goodies for the bike or yourself.\r\n\r\n3. The staff are ALWAYS friendly. This group of guys will talk with you: about their experiences and about your experiences.  They are also more than happy to share about how they have tricked out their GS motorcycles and make recommendations for what I could do.  Sometimes the recommendation is BMW and sometimes it is another brand ... whatever is the best item for the job at hand.  I trust that.\r\n\r\nBeing in a motorcycle store that is friendly, without pressure, no pretense, and just a place that is fun to be in (versus having you run screaming for the door or feeling like you interrupted someone is day) is the kind of thing our motoculture needs.',
 'I love coming to this shop!  It is got the nicest bikes displayed out on the floor and the staff is amazing!  Everyone is so nice there and they always make you feel like they have known you forever.  The customer service is more than you can ask for and the shop has so much to look at...I am in awe every time I walk in there!!  If you have not checked them out, you need to do it the next time you are in the area.  We stop by every time we are in Vegas.. it is a must!',
 'This place has no concerns for customer service at all.  I was with a friend to pick up his bike from service, we were there when they opened and we were told by the lot guy that everyone is in a meeting for another 45 minutes so we will have to wait.   Seriously?!?  A client is at your drive to pick up a bike that you were paid to service and the client needs to wait for your meeting to be over???  That is just unacceptable.  \r\n\r\nNumber 2: I went in with my brother and we were going to buy a bike since BMW had really good finance dealea on left over 17 is.   They were too busy pushing bikes around and folding t-shirts to help us so we bought it from Riverside.  \r\n\r\nNumber 3:  I asked for a service price for some basic maintenance and they are quoting 33% more for the same service than the Southern California dealers.  \r\n\r\nBottom line:. Skip this place.  Too bad the same group owns the Triumph dealership too and it is moving onto the same lot.  I wanted a new Triumph Bonniville T120 but no way I am buying a bike when this place is my only service option.  \r\n\r\nI think I am going to sell or trade my BMW 1600 for a new Gold Wing in few months and say goodbye to these guys.',
 'I had a great rental experience here. Joe, the rental manager, was very responsive on email in advance, and had everything ready to go. I asked for a change in bike the day I got there. After five minutes of paperwork I was ready to head out for the highway. \r\n\r\nHe also provided me with suggested routes and a map.\r\n\r\nThey had excellent prices for a BMW shop on accessories too. Much nicer  than my Seattle dealership.',
 'I had the pleasure of working with Jacob. First off,THANK YOU SO SO MUCH!!!!! I purchased a starter bike, and I informed him of my budget. He made everything happen, within my budget! Jacket, gloves, helmet, payments, apr, everything!!!!!! I will refer everyone to this location, and to ask for Jacob. There was another gentleman, so sorry forgot his name, but he helped me with my jacket and selecting my helmet. He was a very nice gentleman too! I am so grateful for them here! You guys made it happen for me to ride again!!! Yayyyyyyy!!!!!!!',
 'Yesterday I picked up my Street triple R! Mark & Kristina really made the buying process easy and hassle free. I really appreciate Mark the owner going out of his way to speak with me and help me understand the bike I purchased, I have bought bikes from the majority of dealers here in Vegas and never had this kind of service. Kristina god bless her, she made the whole finance portion so easy and was extremely professional and helpful. I can not say enough good things about this dealership, for sure will be back again to buy another bike one day. If your in the market for new motorcycle please do yourself a favor and go see Mark and Kristina before you buy.',
 'I was super excited to find this shop out in my home town of Las Vegas . They have a great selection of motorcycles that I was trying to compare. After checking they are section,I decided to Buy an MV Augusta f-3 (used) the folks there where very helpful and worked with me on a great deal. So I thought, So I paid cash for this great deal. I was told it would take "NO longer than two weeks for me to receive my title". It is been over two months and I still have not received it. I tried calling a few time with no response from them. After calling night and day I finally got someone to call me back. Just to tell me "they did not have the title and they where waiting on a third party send them the title". If that was not enough I been riding for over 20 years with no major problems with my bikes, just to have the clutch go out on this bike after two months of riding. I requested a service history on it, and surprise no response. So now I have a motorcycle that I can not register or ride until I repair it. With no help from this dealership/ repair shop. DONT SHOP HERE!',
 'I made an appointment with John to buy a 2017 Triumph Trophy. I took the title of my current motorcycle and a blank check with me. When I arrived at Euro Cycle John was standing outside the store with another customer. I walked inside to wait. When I walked inside three other sales people were standing (one by the cashier, one in the parts section and the other by store offices. I stood at the entrance and each one of the sales people looked at me, then looked away. I waited. Not  one of the sales people said one word to me. (note: I was the only customer in the entire store). I spotted the Triumph Trophy and walked to it. I did not touch the bike, I just stood next to it staring. The sales manager  "Hollywood" walked out of the offices, looked at me and kept walking. (Note: I am still the only customer on the showroom floor). John walks in with a customer, looks at me and continued his  conversation with the other customer. Now, I go back to the Triumph Trophy get on the bike and start testing the clutch, brake, etc...  As of yet not one of the five sales people (to include the sales manager "Hollywood"), who are in the same room with me, have not acknowledged me in anyway at all. Not even a "hello, welcome to Euro cycle" nothing.  Ten (long) minutes have passed since I entered the store. John stops talking to his customer, turns to me and says "you been helped"? \r\n\r\n Please note: Troy and the other salesman in the Euro cycle store on the other end of the building are outstanding. If you must go to Euro Cycle go see Troy.',
 "To Sean, Kristina, and Mark: \r\n\r\nthank you so much for helping me with my upgrade to the Piaggio MP3 400cc.  I heart it!  Your excellent customer service can only be matched by your unparalleled sincerity. Definitely a pleasurable experience doing business with you. \r\n\r\nI feel like I made new friends. Y'all are awesome. Already looking forward to my next bike purchase!",
 'We flew in to the CES show and decided to rent two bikes. This place was great! They were very easy to deal with and we rented two great bikes! They were supposed to be filled with gas. One was not. However, when we returned it, they more then made up for it. When we rented it, they were closed the next day so they let us pick up the bikes a day early and came in special to let us return them. The bikes were beautiful and well maintained!',
 'Just recently purchased a motorcycle here.  No pressure sales! Great customer service!  Great people!  The entire staff was friendly and made the buying process smooth and comfortable.',
 'I enjoyed viewing the bikes and talking with Kevin Rucker about pricing was a big help.   He gave me all the info I needed.  I will definitely be back.   Thanks!  Love the new location and showroom.',
 'Euro Cycle was without a doubt the most friendly and helpful dealership I have been to! Todd, was very informative and understanding of my situation and helped find the perfect bike and gear for me. The purchase and paperwork were straight forward as well. \r\n\r\nThe day I went down to Vegas to pick up my bike there were some set backs and I arrived an hour before close. Todd was willing to stay a whole hour after close while I finished paperwork to make sure I was comfortable on the bike. \r\n\r\nOverall wonderful experience!',
 'My review is based strictly on several visits to this dealership to drool on the latest and greatest from Triumph.  I have not purchased a motorcycle there.  However, the staff is incredibly friendly and willing to answer questions respectfully.   The owner is usually there and loves to talk bikes.  The dealership is spotless clean, very upscale and has a great selection of new and used bikes.  Plus, they will let you test ride many of the Triumph bikes.   I have taken out a Trophy 1200 and Tiger adventure bike.  Both were incredible bikes and at the Trophy is a the top of my list for the next sport-tourer.   If you are in the market for a new or used MC, I would recommend stopping by Freedom.  Triumph bikes have come a long way have a cool kind of exclusivity that other brands can not match.  Plus, the sound of the triple engines is awesome - kind of a wailing howl that is completely unique.',
 'The staff here is genuine and just plain awesome! They really value their customers even after the sale and that says a lot. With the way they treat you, it makes you WANT to do business with them. \r\n\r\nA year after I purchased my bike, I admit that I was considering selling it. It is still a great bike, it is just that I do not get to ride it too much. But then I call them up about something unrelated and their service made me want to keep the bike out of loyalty, without them even knowing my thoughts of selling it.',
 'My husband and I each rented a bike for one day of riding out to Hoover Dam and Lake Mead while visiting Vegas.  The staff here could not have been more pleasant and helpful, the bikes were an awesome ride & the scenery beautiful. Worth every penny!',
 'We scheduled renting two bikes from Freedom last weekend. Though they were closed, Sean came and met us at the shop to set up the rental. Professional and accommodating, his going above and beyond made my dad is trip out here so much better. To top it off, the bikes were in fantastic shape and ran incredibly. Looking forward to renting from them again and referring them to everyone I can!',
 'We we are just in to buy a T Shirt for a friends birthday. As insignificant as our business might have seemed, the Sales Rep Dagan catered to us more then we would have imagined. He was so nice that he gave us a Triumph bag with goodies to go with the Triumph shirt we bought. We are definitely buying a jacket next & we are not going anywhere else but EuroCycle.. In addition, we got an extra free shirt since today is sale was buy one get one free.',
 'I am from the Bay Area and was on a weeklong trip. On my way out of Death Valley I had only planned on passing through Vegas. However, I blew a fork seal on my R1100S and it was pretty bad. I rolled into the service center Friday afternoon around 3pm. These guys rock! They did everything they could to help me out. I had brand new fork seals on both forks by 5:30pm. \r\nBoth the tech and service writer were very friendly and helpful.\r\nI walked around the dealership and looked around while I waited, it is a pretty nice dealership! \r\n\r\nThe cost of labor and parts was very competitive. \r\nFor those of you who complain about the price... it is not THAT bad! It is also not a Hyosung! What? You think an oil change is gonna cost you $20?! You get quality parts, service and product. In my opinion it is well worth it! \r\n\r\nIf I was local, I would service my BMW at this facility any time!',
 'First time at the Euro Cycle, Saw the perfect bike for me,  When i Met Todd he treated me like family. From beginning to end. Also wanted to give a shout out to Joe Doyle in financing for making it happen!!',
 'Good luck trying to buy a bike here. 30min inside this place and not 1 person approached me. Today I was ready to buy a bike and this would have been my first purchase. Kudos to you if you do not have customer service and still be in business. Being that we are in Las Vegas the hospitality capital of the world, this place is far from it. The mechanics working on the bikes had more to say than the people trying to sell them.',
 'Recently went to Las Vegas on a business trip. I do not get much time to shop when I am home so I utilize my "off" time from continuing ed, business trips to do my shopping. I have been to this particular BMW dealership twice now. Last year I was looking for some riding gear but got to the store a bit late In the afternoon, The employees that day did not give me the time of day, I guess they were wanting to get closed up 45 minutes early.\r\nTrip #2...... Went right after they opened on a Friday.  Was interested in new riding gear and the new garmin for my bike. There were four workers outside helping a customer rent a bike and two young girls inside. Honestly, the two girls were more interested in doing whatever they were doing on their computers than helping me find my size.  I can not tell you if anyone is knowledgable about bikes and gear in their store because they have the worst customer services I have ever encountered. I will NOT being going back to the dealership next year.',
 'Frank was really nice and took the time to show me around. I bought a jacket and helmet and soon I will be looking for a new bike so I will definitely be back.',
 'I went to BMW of Las Vegas for service ony K 1200 GT and I got fast accurate service from Miller and the service dept. Then traded that for a new bike. The sales staff was very knowledgeable and helpful. If you need a rental in town Clay at Eagle Riders went above and beyond to provide great service while I was there. I highly recommend a visit if you are nearby....',
 'I would like to thank Todd in sales and Joe in financing for helping me get a bike. They have been helpful in giving me tips on getting the bike that I want, They have answered all the questions I had, even giving me financing options. I appreciate my time with them and will do business for sure. \r\n\r\nI would also like to thank the rest of the staff for marking me comfortable as I am waiting to close the deal.',
 'Parts department is not open on Mondays (huh?).\r\n\r\nWas looking for a USB plug specifically for a Vespa, and they did not carry it.  I expected their parts selection to be better.',
 'Extremely disappointed with my whole experience here. Purchased a used bike here that was still going through service. Said it needed new fork seals and a new tire. Tire took a month to come in when I finally bring the bike home I have done nothing but fix stuff that should have been taken care of during inspection which I was charged 300 for in extra fees. Horrible communication with finding out the progress during time period.\r\n\r\n-Carb intake manifold connector boot was cracked and dry rot creating vacuum leaks\r\n-Nearly black brake fluid\r\n-bent brake lever\r\n-rear tire needs changing\r\n-oil/filter needed changing and smelled like gas\r\n-air filter soaked in gas\r\n\r\nWorst of all the fork seals that I was told were replaced are leaking onto my brake pads creating a serious safety issue. So one fork oil seal is shot and one cracked dust seal.  Barely had a chance to even ride with having to fix stuff one by one.\r\n\r\nI have emailed the BRC manager for euro cycles for las vegas and California with no repsonse. If you are thinking about purchasing a new or used bike here expect to pay an extra thousand dollars ontop of sticker price just to run into massive issues. Proceed with caution.\r\n\r\nI have half a mind to contact the BBB. This is not how business and customer relations is handled. If nothing comes from this review then if it atleasts makes someone reconsider purchasing here then I have done my job.',
 'I purchased a motorcycle from these guys at the beginning of the year. 3 days later I got a check engine light so I called to find out what the issue was. I was notified that the bike was missing the power commander for the after market exhaust and that I purchased the bike as is and there was nothing they could do about it. I was not notified of this issue until I received the check engine light but the guys at Euro Cycle were well aware of the problem since they were able to tell me exactly what the problem was without me having to come to the shop to get the bike inspected. I stored the bike for a few months, occasionally taking it out on short rides (about 1k miles in 6 months). 6 months later I try to sell the bike to the same people for much less than I had bought it for. Upon inspection they find a ton of issues with the bike, that were not disclosed to me at the time of my original purchase. And was offered about 4 thousand dollars less than what I paid for 6 months and 1k miles ago. At one point I was even offered a certain price, and 10 minutes later that price was dropped another 2 thousand dollars. This is the most dishonest buying and selling experience I have ever experienced. Will never conduct business with these guys again.',
 'I purchased Triumph over the phone from John Monday July 2nd.  I tried to purchase it the previous Friday but was not able to get anywhere there to call me back. I paid cash, for the bike and close to $1000 in various administration fees.  I would have to consistently call John every other day for information after my purchase and every time they were very busy because of the holiday/weekend/end of the month, ect.  At the end of the week I still hadnt received any kind of receipt after asking 3 times and was told Joseph had been sending it to the wrong email, but that I had to now print it and mail it back before they could arrange delivery (I live in Los Angeles) I mailed it immediately Saturday  July 7 and sent the tracking number to both Joseph and John, no response. Called everything, sent email, no response until finally on Thursday I got ahold of John who told me he would been out of work but that the shipping order would be made that day.  By Monday I still had no more information and finally was contacted by Hollywood who says he was not aware of any of this but that it would not have made a difference when the shipping order was made...  He tells me shipping company will be in contact Tuesday or Wednesday.  Thursday (today). I email him because once again no update and he forward me the booking confirmation from the shipping company stating 21-24 business to deliver.\r\n\r\nI am at my wits ends.  I was led to believe this would be a couple weeks to get here but a combination of misinformation and dragging ass has resulted in me waiting 5+ weeks for this delivery.  I am 4 hours away and I paid for it already!  Totally unacceptable and no one has anything to offer other than "I appologize".  It is unreal to think you can pay thousands to a company that does not have a time or care to give you a phone call or accurate information.  I am sick over it, I have lost work over it, and as much as I really want this bike I do not know if I can do business with this company.  Incredibly disappointed.',
 'DO NOT BUY FROM HERE, These guys will lie every way possible the sales team is horrible. I will take this review down when the owner feels like working with his customer.  DO NOT BUY FROM HERE',
 'Never purchased a new bike from them.  However, tried to buy an used Ducati from them.  Negotiated over the phone.  Drove out from LA to inspect and ride home.  When I showed up, the bike was not there.  Nobody seemed to know where it was.  I got "It is out on an inspection test ride." Then, "It is being final detailed."\r\nOk, somebody rode it home.  I might also, no big deal.\r\nThen I inspect the "Certified Pre-Owned" bike...... The side covers were recently replaced w/ RTV squeezing out the sides. (The covers do not take sealant.)  The Ohlins rear shock was exploded, and had been leaking on the rear swingarm for a while.  The embedded rocks let me know how long.\r\n\r\nI am still ready to just negotiate over these issues, and we turn it on for the test ride.  The odometer is 2 times the advertised mileage.   Nearly speechless.  \r\n\r\nWhen I pointed everything out, the response I got in return was, "Well, what do you want to do?"  Sure, wasted trip due to blatant lying, but yeah, I guess it is up to me to figure it out.  Not even the slightest apology.  No call from the boss, nothing from the guy happy to do my paperwork.  I was SOL.\r\n\r\nSo, in my opinion Eurocycle is just another dealer cliche, out to take as much money as they can through lies and misrepresentation.  Avoid if you have other options.\r\n\r\n(Asked around in town, and that was a common refrain from other riders.)',
 'No no no.  These guys have a monopoly on lots of great brands, but I will not deal with them anymore.  The bottleneck is a dishonest guy named John Hollywood.  He controls all the deals, and he just flat out lies to customers.  Not just disappointing on deals, but flat out lies.  I have several bikes, and I have been riding for 40 years.  I would love to buy a new Moto Guzzi or Triumph, but no way will I buy from EuroCycle Las Vegas.  Not if I have to deal with John Hollywood.  When you buy a bike, you develop a relationship with the dealership.  Hollywood seems not to get that.  Stay away.  You can buy the same makes/models from EuroCycle in Reno.  It is worth flying up there just to avoid this guy.  He is a snake.',
 "I totaled my old Honda Shadow Phantom and came in looking for a replacement. Unfortunately I could not get my dream bike, but I settled for its badass little brother, Triumph T'bird Storm! The staff was super kind and helpful all through the process!\r\n\r\nOverall I got a way better deal and it was super nice to deal with humans and not sales peeps! \r\n\r\nP.S. I friggin love the bike!",
 'What started out as a very pleasant experience turned out to be a gong show.  I purchased a new 2016 BMW R9T.  My salesperson, Clete was 5 stars all the way.  The parts department on the other hand was an absolute joke!  I paid for parts, had them shipped to my Malibu house where the bike is kept.  Out of loyalty to the dealer I purchased all my after market parts and accessories from them.  All parts were wrong that were shipped to my house.  I returned them and most were returned with the correct parts over a period of 6 months.  This was except for one set of parts they claim to have mailed they never did.  They gave me a copy of a delivery receipt for other parts that we delivered, not the remaining wrong parts to be replaced.  I told them I will pay again, just send the damn parts.  So, this is a great dealer to buy a bike from Clete, but a joke to buy parts.  BEWARE!  The customer is always wrong, despite how many parts they admit to have made mistakes on...  I had to pay twice for the same part to actually receive it!',
 'Mark the owner is awesome. I can not say enough about how great my experience with buying my first triumph was. They have got a customer for life!!',
 'I had a pair of Rallye pants sent to me from a shop on the east coast. They did not fit. I wanted to exchange them for a larger size here locally in order to have them for a trip this thanksgiving, instead of mailing them back to the east coast and waiting three weeks for that shop to get the new pair to me. Las Vegas BMW would not exchange them even though all tags are on and in original box...citing they were an independent dealer and did not do that. I called Long Beach BMW and they said they would do it no problem and put two sizes on hold for me until I can make it down. Although I can make it to Vegas in 1.5 hours, I will drive the 3.5 to do all business with Long Beach. Customer service goes a long way. Vegas would have made a killing off me with scheduled services, tires, merch, etc if they had treated me right. Re-look your policy.',
 'Bought a Shoei Helmet thru this location back in January, I was debating between a small & x-small, I was needing to have them order it since it was a newer model and they do not carry open face helmets. I was also told not to worry that if what was ordered did not fit they would send it back and get the correct size. Well when it finally did come in, of course the small seemed too big and I thought I needed the x-small the girl at the counter Cheyenne was telling me to try it out for a few days and if I still felt the same way, I could get a x-small, I took it home leaving all the original tags on it in case I needed to bring it back to exchange and I had tried it on a couple more times and went to another shop where they had the same helmet in a x-small and tried it on and that confirmed that I needed a x-small size. I brought it back and informed the girl at location Cheyenne that I wanted to go ahead and exchange it for a x-small, next thing I know shes making a stink about taking it back even though it was never worn outside riding or even the tags or stickers taken off. Shes going on about needing the Mgr to approve it. I leave the helmet in the box with her at location, I hear back from Mgr and hes him hawing about but says ok he will send it back and order a x-small. Next thing I know I get another call from Mgr who has a idea and wants to order new pads for the helmet since the shell is same size as a x-small and just exchange them. But he wants me to help pay for the pads, which I told him NO, I already paid for the helmet and I wanted to get the correct size why should I pay now for pads. So he finally decides to go ahead and order them, which it took well over a month to get just the top insert not even the cheek pads which I was told they ordered and I would still get, well its now April and I have yet to receive the proper cheek pads and I know I never will. I have never heard of a shop that does not exchange helmets especially when they are not worn or tags removed. Every place I have ever been even will exchange after a month of wearing them. I will never do any business with this company again. Helmets, Bikes, nothing...',
 'The service department is good but way-over-priced!  They will rip you off not only on the parts but the labor as well!  Thank-God I can do most of my own service.  \r\n\r\nA real shame since it is a such beautiful dealership.\r\n\r\nIt must be something about Vegas that attracts greedy dealerships.  I used to own a new Yamaha FJR1300 and the local Yamaha dealer was the same way(greedy), except their service and sales people were also arrogant.',
 'No complaints at all, was given an extremely good running BMW K1600B to ride for a week and was provided everything that a guy could need. I would like to Thank the Rental Manager Mike Maioli for the excellent customer service that he provided. I WILL be a return customer.',
 'Be very cautious providing your personal information to this company. They could use some pointers on how to handle customers and potential business. Having to lock my credit reports now because of their inabilities.',
 "Zero Stars!! I Do not Care About A Damn T-SHIRTGo To Ross For Your Damned Triumph T-SHIRT From Any Fake Dealership In The World This Sposed To Be A Moto Shop Not Freaken Fashion Hub Go Shake Your Tatas Somewhere Else Ladies As For Sales and Finance I am Not Sure If Y'all Were not Payed Off By These Guys At Euro Cycle If You Claim They Gave You A Good Deal I Say Poppycock!! These Clowns Asked For $1900 Down On a $3999 Bike That is Nearly 50% And Then $150 For 36 Months Thats$7800 Which is Nearly50% In Interest  Much Like a Payday Loan!!Too Bad Because I Had Interest In Buying 2 Bikes This Month I am Retired Militarily Man and My Wife and I Clear 6 Figures A Year Being Somewhat New To Las Vegas Other Being Stationed Here With the USMC I Thought I Had Found the Shop To Continue My Motorcycle Collection!! I Was Dead Wrong Dagan Did not Do Anything But Turn Me Over To Todd Who Also Did Absolutely Nothing To Get Me A Better Deal He Must Be Absolutely Afraid Of Finance He Claimed That The Bank Would not Go Any Lower Than $1925 Down The Whole Thing Is Ludicrous I Do not Believe You Got A Good Deal It is Seems Fabricated and Incidentally the Bike You Claim You Bought is Very Close To One Of the Bikes I Was Going To Purchase and As For T-Shirts Really Ladies Buy A Bike Get Some Wind In Your Hair Some Grease Under Your Nails and Some Miles On the Road Do not Be Posers It is Gross!! My Wife Absolutely Hot By the Way and Extremely Fashionable Can Ride Circles Around the Wannabes Who Walk Into This Shop Oh and She Can Wrench Too!! Is Fully Disgusted With This Place Too I am Done It is Off to the Indian Dealer for Me and Maybe A KTM So Much For This Place Maybe We Will Meet the Owners Mom There She Probably Has More Sense Than These Guys Yet I Digress I am Out!! Good Luck and Good Riding.  PS I had to Give One Star to Post My Review!! They Do not Deserve It!!",
 'I posted a really really nice review about this establishment but now I have to change it. I brought a 2017 Moto Guzzi V7 stone from this dealership and have had nothing but problems.  They have had it for 3 weeks now and when I call to get an update I am placed on hold for over 20 minutes only to be disconnected. I have left several messages for someone in service to call me back and give me an update and that has never happened. The attitude of the associates when you call is very dry and rude unless you tell them you want to buy a bike then they become your best friend. I know that because I called for service and was treated like crap. I turned around and had a friend call like 2 minutes after I hung up and spoke to the same guy and his whole attitude changed when my friend was pretending to be interested in buying a bike. This is the worse place I have ever dealt with as far as customer service goes AFTER you purchase a lemon. I think I may have to get my attorney involved since I have taken my bike back over 8 times for the same freaking problem. I wish I could give zero stars. One star is to many for this place.',
 'I took my motorcycle to the repair shop months ago. Have had to go out of my way to find out what the status of the bike is. This has been the worst experience with any shop i have had. They really dont care for their customer.\r\n\r\nIf your looking for a storage place for your bike this is your place. If not take your business somewhere else.',
 'Well, back to zero with this place.  The service writer that took care of me is gone, the guy that replaced him is a total a$$hole, they are charging 20% more per hour of labor than most other dealers and more hours for the same job.  I unfortunately have both a BMW and a Triumph and these joker is are the only game in town for either.  Management must be a real PITA to work for as they cant keep staff and the ones who are there have an attitude a mile thick.',
 'Rented a Triumph 1200 Explorer......awesome.  Craig was fantastic and this is the ONLY place to rent a motorcycle in Vegas.  I only wish I could have stayed a few more days.',
 'WOW !! I have purchased two cycles from Freedom Cycles, Las Vegas in the last year, and I have never had better buying experiences anywhere.  To date I have owned 79 cycles of all makes and manufacture, and Triumph is at at the TOP OF THE LIST! The staff really treats you like family, And Mark is like an old friend, that you have known forever. If you are in the market for a new bike, do yourself a favor and stop in at Freedom for a test ride, ( They have BBQ is for customer appreciation too) You wont regret it.\r\n  Keir',
 'THANKS FOR NOTHING! Found a bike we liked, and after attempting to negotiate a price we finally decided to pay the asking price, sent a text to the salesman telling him we were heading back for the bike, he said ok, " please see me" then let us drive back to the dealership to find that they had supposedly sold the bike out from under us after we texted to tell him we wanted it. This would have been the third bike purchased from this dealer. NEVER AGAIN!!!',
 'STAY AWAY! I have bought several motorcycles from various shops over the years, and this is the WORST SHOP I have ever encountered. In fact, this is probably the worst buying experience for any large purchase that I have had, EVER.\r\n\r\nI purchased a used BMW F800GS in July, working primarily with John. John was extremely unresponsive throughout the entire process, often taking days to respond to simple texts, calls or emails. This was especially frustrating since I was buying from out of state (California).\r\n\r\nThey totally bungled my registration, never sending the documents to the DMV and not notifying me of this. They also never gave me a temp registration. I am finally going into the DMV on this Friday to register (as they finally sent the docs after almost a month), but we will see what fresh hell awaits me. I am sure they messed something up... I will of course have to pay a penalty for late registration, as Euro Cycle did not send the documents in time.\r\n\r\nThey also never sent me any service history, as John promised, even just of what maintenance they did there at the shop. Of course, the service light turned on after my first few miles.\r\n\r\nI have been in contact with Pedro, their service manager, who also seems really ineffective in getting me any kind of answer for anything. Tons of time on the phone for nothing!\r\n\r\nLook at all of the one star reviews on Yelp. They are there for a reason!',
 'I went in to look at a Honda Shadow. The selection here is great and the prices are good too especially on used motorcycles. Only problem is I had to wait around for so long because they could not find the key to the Honda I was looking at. I ended up finding a different one some place else that I bought but I will definitely be back here if I am ever in the market again.',
 'I bought a motorcycle with a small loan in May 26, memorial day weekend! \r\nToday August 30 the lien holder is still not in possession of the title.\r\nIt was sent to the DMV but is was wrong and sent back to the dealership, and probably lost it.\r\nI dealt with Terri, Pedro and Kara, it has been more than 3 months now. \r\n\r\nUpdate today 9-10-18\r\n\r\nTitle is underway,  yay! Besides all the grievances the dealership deserves a 5 star rating.',
 'Excellent customer service, despite being an awkward customer with a busy timetable the team at freedom where very patient and helpful with advise and selling me only products they though I would genuinely find useful with my new triumph t120. \r\nThe bike has been excellent and I am enjoying every journey on it. \r\nThanks Craig and the rest of the team at freedom. \r\nChris',
 'I am updating my previous review because of new experiences with the dealership. I abandoned efforts to purchase the bike described in that review and chose a different motorcycle to purchase. While Euro Cycle still behaved in the same manner as before - adding in fees that eradicated the benefit of the sale price on the motorcycle - it is a less expensive bike and I was prepared for their shenanigans. During price negotiations they were reasonable about a few things, and have been very helpful about adding the options I selected. Thus the bump from one to three stars. \r\n\r\nI should also note that I like all of the people I have met that work there, they are very nice, good guys. All problems seem to stem from upper management and policies, as well as some human error.',
 'Absolutely the worst experience that I have had dealing with.....EVER!!! I walked in with an approval letter and they never called me back which they had promised by Mon. Wednesday came around and no call not to mention they sold the bike that I was interested in. Do not bother with this place if you are serious about buying anything. There is no such thing as customer service or honesty.',
 'So frustrating.  I keep trying because I absolutely love my bike but maybe one more chance.',
 'Terrible interaction, before even making it into the shop. \r\n\r\nSaw a bike advertised online for over a month and made an offer in cash. The tone that I received back was childish and straight up rude. Let them know I would take my money elsewhere and if my offer was not high enough, they could have just told me that without being so condescending.\r\n\r\nFunny how a business can exist with such terrible customer service. I would consider a reevaluation of your current employee base to ensure they are able to navigate difficult conversations and negotiations.',
 'This is an Eagle Rider franchise which had nowhere near the same level of service as I had in other stores. To say it lightly the manager who served me was extremely rude. Did not even offer me insurance. My bike was poorly inspected, Headlights were not working and stand was defective. Given I take some of the reasponsibility for not inspecting myself but I was too excited to ride. They do offer really cool bikes though which you will not find anywhere else but be carefull what they advertise on their website is not necessarily what you will get.',
 'Tiffany and Tony are terrific!! Great, friendly service and especially nice to the "girl rider" -- thank you.',
 'Had extremely satisfying experience there. Staff is very helpful, friendly and knowledgable. I rented a R1200GS and found it to be capable, responsive, powerful and surprisingly very good on the twisties! The dynamic mode with suspension set on hard just railed - excellent machine.',
 'I am indirectly a customer of this dealership because I bought a Vespa Scooter that they sold new.  Here are the two issues which I have had so far that are directly the result of dealership not correctly handling the PDI and sale of this scooter.\r\n\r\nThe dealership neglected to register the warranty.  I have been working with Piagio USA for weeks to try and get this issue sorted out and the warranty retroactively registered.  The bike currently is not starting due to some mechanical issue and my local dealer does not want to touch it because they do not know if there is warranty on it (it is not "in the system").  It is very negligent of a dealership to not correctly register the warranty for a bike they sell in a timely manor.\r\n\r\nThe scooter has a carburetor.  I would suggest that in the US, scooters tend to be vehicles that people ride for recreation and not everyday transportation.  The E10 Ethanol blended fuels (found at most fuel pumps) are not good for vehicles like this.  Scooters sometimes sit for a month plus and when the E10 fuel sits in the carburetor it turns to gum.  The dealer was nice enough to fill the fuel tank during PDI - but was not diligent to find the Premium zero ethanol blended fuel.',
 'Bought a Harley here. Headlight fell apart a few days after due to faulty wiring. Took it to Harley to fix, told me the way it was wired could have started a fire it was so bad. Recommended I take it back to the dealer to fix the battery because the battery was shot, sure enough the battery died the next day. They replaced it with another shot battery. Would not recommend this place at all.',
 'After crashing my bike in the Mojave, I had it towed to Euro Cycle. Their service guys went out of their way to accommodate me and to get me back on the road that same day. I will always be grateful.',
 'Quite sci if airport. Kiosks to check in and go past border control. This is a tiny airport catering mainly  to air Canada and porter airlines. Coffee, tea and snacks are complimentary here. Super clean, plenty of space but with one downer this airport is no frills airport. This means even though I was checked through and through from Newark to Ottawa, I had to collect my bags at this airport, go past security, check it again and then drop at the conveyer belt.',
 'Flown into Toronto City Centre multiple times. 5-stars for the location. The airport is right downtown. Like the good old days when you could fly into Meigs Field in Chicago. \r\n\r\nPorter FBO is expensive and I do not think the services reflect the high prices, they are just gouging based on being in downtown Toronto. I get that it is a primo spot and Toronto is an expensive city, but this year new management raised rates even more. Before, you could get in for free if you were in and out in under 1-hour.\r\n\r\nThe new policy is 1 hour or less = $16. More than 1 hour = $50 or overnight = $60 for a single engine piston. Ouch! There usually are not even cookies at the FBO or any snacks :( and last time I was here on a Saturday, the Starbucks coffee they brewed was lukewarm. \r\n\r\nLarge fees just for parking on the ramp = OUCH. I will still be back though. Not really any other choices as far as I can tell if you want quick access. You can also go through customs right away at this airport and be on your way to downtown Toronto in no time.',
 'This is a small airport very close to downtown Toronto. As far as I could tell, it services Ontario and Quebec provinces (possibly other areas but I did not check). It is a long walk from the entrance where your taxi/Uber/Lyft/bus to the departure area but they have slidewalks to make it much easier. The lady at the Air Canada counter could not have been nicer or more helpful. She made the check-in process very easy and pleasant. She also told us that coffee (including lattes and cappuccinos) were free in the departure lounge. They were quite good! Another thing we REALLY liked was the the chairs in the departure lounge were very comfortable and had AC outlets on the floor next to them. Lastly, we accidentally met the pilot on our way to the plane who was also quite friendly and helpful.',
 'Billy Bishop is a great little airport. Brand new underground tunnel which is pretty cool, or take the shortest ferry in the world across the canal. Once you are down in the waiting lounge, Porter offers free complimentary drinks & snacks. In & Out no with no hassles.',
 'I will always make at least one stop here each time i go to Las Vegas. You buy the Eiffel Tower,or balloon, cup and then can get refills cheaper.  Always very strong with alcohol. A bit sweet but its good.',
 'The Arc Bar is a small cafe that sits in front of the Paris Casino playing all the latest Top 40 songs. The bartender hooked our drinks up when we told him we was from NY just like him. We both bought the $18.99 souvenir cups, one being a tall clear plastic Eiffel tower and a ceramic Paris globe thing... Be very careful on how you hold the Eiffel Tower because in seconds you could be wearing your drink as well as others around you.',
 'My girlfriend and I stopped here on our last night in Vegas, after seeing nice tall Eiffel tower souvenir cups people were walking away with. Warning: These things are Strong! I had a margarita tower, and I almost had to buy some juice to even it out. They are literally pumped and the bottle of alcohol is squeezed into the tower. \r\n\r\nBe careful with how you hold it however, the top is prone to falling off. And if it falls, the bottom will most likely crack and leak, while the top of the tower abrupts like a volcano.\r\n\r\nCheers',
 'Guy working there has zero personality and ignores you. He does not respond when spoken to.',
 '$18.99 gets you a margarita souvenir in the shape of the Eiffel Tower. They only have margarita, strawberry, and pina colada flavors. Avoid mixed drinks. The $9 jack and coke is a small premixed bottle.',
 'My gal pal and I got some lemon ice dranks from here. They were stout and super sugary... a bit too sugary for my taste but it accomplished the mission we set out for.\r\n\r\nThe ceramic souvenir cups are insane and heavy. And being French, at a French bar, I thought it was kinda cool that the dude working there spoke french too. \r\n\r\nFast service, but then again, we stopped by here when they first opened.',
 'There is a LOT better place than this, right across airport. The Scottsdale Air Center. At Landmark, they do not welcome anyone off the street apparently. One has to clear in thru a security gate, and I doubt anyone not part of flight crew, etc., will be allowed. Service here...just ok. We will always go to the Air Center. Much nicer environment overall.',
 'Hey - I believe the name is now LandMark Aviation - and they are the bomb, service - service - service - also the facilites are 2nd to none (that I have been to yet)  - Been here 6 times - happy every time',
 'Landmark aviation hosted a fantastic party this evening. Thank You to everyone for coming out and putting on such a great party.',
 'Great service today for our Meridian N500JR. Rentcar waiting, hotel set up as requested. Close to our pax pickup tomoro. Nice lobby for all pax and crew needs. Great fuel price here with CAA Contract Jet A. Most helpful line crew and front desk. Thanks folks. Well done.',
 'I was a loyal customer of Landmark at KSDL since 2009, with several different aircraft (GA, turbo prop and jet), and by in far, I received excellent service during that time. However, that all changed in early 2015, when I got a phone call advising that one of my upcoming business trips (which I had originally scheduled in September 2014 and confirmed with them again in December 2014) was going to overlap for a few days with the Super Bowl, and accordingly, that they now wanted to extort from me a $500 landing fee plus a usurus $50 per day parking fee (both of which would be ridiculous for a small GA Cirrus). I asked to have the manager call me to discuss, but that request was ignored and I never heard back from anyone, so it caused me to have to change my travel plans at the last minute. In my opinion, this is not how you treat a longstanding loyal customer. They had 4+ years notice that the SB event was coming to town, and to the extent that they wanted to capitalize on the additional revenue opportunity, I feel that they should have made that known with more notice (such as when my reservation was made or confirmed). Landmark is/was completely unapologetic about assessing this exorbitant fee at the last minute to a small GA pilot, and the fact that I did not even get the courtesy of a return phone call from the manager to discuss it, unfortunately makes me want to take my future business elsewhere.',
 'It took about 40 minutes to get my car, when I already had a reservation. The agent was great, but there was only one of her. It makes little sense to staff a rental car location with one person. I would not recommend this location to anyone who is seeking to be timely.',
 'I had the best experience ever at a car rental agency here. Taylor was awesome and very kind. She was very polite, informative, and showed a level of education and professionalism that is hardly ever seen at car rental agencies. I have rented from ERAC many times and have never had problems but the service I received at this location was superb. Keep up the good work!\r\n\r\nJust a little note: The only thing negative about this location were the extra taxes that they charge but it was still a much better deal than other rental agencies and the car they gave me was in excellent condition.',
 'This rental office is inside the Hyatt.  It was the best rate I could find but I noticed they were closed on Sunday after noon.  They allowed me to return it after they were closed and just give keys to the front desk and have them verify the time it was returned.  I did this not knowing how much I would be charged for the extra time I decided to keep it.  I just looked at my final charge on my credit card and I was beyond happy.  They under charged me if anything.  The gentleman that helped me on Saturday 3/8/14 when I picked it up was professional, very nice and helpful.  I would use them again in a heartbeat.  The best rental car experience I have ever had.  You can take the $2 light-rail from the airport to get here instead of renting from the airport, standing in long lines and paying too much.',
 'Terrible place to rent a car. Worst experience I have had in many decades of car rentals. Here is what happened. \r\n\r\nFirst, Ahmet called from Enterprise to confirm our car rental for the following day. He stated Noon pickup and I said that was correct. I got off the phone and my traveling partner told me we should make it later since we would not be ready until 4 or 5. I called right back and spoke to Ahmet again and explained we needed it between 4 & 5 PM not Noon. \r\n\r\nHe said it was not a problem and then asked if I would call back the next day to "confirm" the pickup time. I explained that I was CONFIRMING the time right now and would not be calling back again since we would be out. It sounded like he understood and corrected the time on the reservation. \r\n\r\nWhen we showed up at the Hyatt location to pick up our car, there were two other people waiting in line. Evidently, no one was around and had not been for nearly 40 minutes. We all started calling. Finally, someone answered and told us a Rep was on his way.\r\n\r\nThis poor young man named Jesus got both barrels from all in line. He called the other location downtown to find a car because there were no cars available on site. Evidently, the woman in front of us got our car. \r\n\r\nHe spoke with Ahmet and they sent a car that took another 30 minutes to arrive. They waived the added driver fee ($10) and gave us an upgrade to a Santa Fe. This was absolutely inexcusable when your only job is to make sure a car is ready, gassed up and operational on the time and day it was reserved. \r\n\r\nStrike three came when I noticed that Enterprise in CA is charging us (get ready for this nugget) $200 for the Drop Fee to return it to the Palm Springs airport location and another $185 in miscellaneous fees and taxes. WHAT??!! So that is $811 to rent a non luxury car for six days. EIGHT HUNDRED ELEVEN DOLLARS! \r\n\r\nI was flabbergasted. I asked the poor young man helping us about it and he said he could not do anything to remove or reduce the fees - he would have his manager call us and talk to us. \r\n\r\n\r\n\r\nUPDATE- Day six and still no call or email from the Manager, Garett Hahn. I called CA Palm Springs location to ask why they are charging us that $200 Drop Fee and they explained that the AZ Phoenix location is the one charging the fees, not them. Makes me even angrier that they lied right to my face about it.\r\n\r\nAwful experience. Will not use again. Like, ever.\r\n\r\nUPDATE FINAL: The manager finally called me and listened to what happened. He called his Manager and they waived the $200 fee. He apologized for the troubles and said he would look into what happened.',
 'Could not have been less organized. We started this process at 9:00 and at 10:00 we were still waiting to get out of here. I was asked three times for my drivers license and credit card.  Very frustrating.',
 'This is my second time renting from this location. The last time I had to wait an almost an hour for the person to attend the front desk. This morning I was supposed to have a reservation at 8 AM however the attendant did not show up until 815. Also, upon my return tonight at 5:40pm I was told they left for the day.  They are supposed to be here until 6pm.  I returned the keys to the Hyatt from desk instead.  They have a note that says if a car is returned after hours and left in the parking garage, "since it is unattended the renter remains responsible for the vehicle until it is checked in by an Enterprise representative."  A representative should have been attending the desk by the time I returned, so I should not be held responsible if anything happens overnight in the parking garage. When your service says that you are open from 8 AM to 6 PM, those are the times that the desk hould be attended.',
 'I came here for a Company meeting and the conference room was clean and nice. The breakfast and lunch they served were delicious! The whole layout of this hotel was beautiful. As I walked in they had a lobby area with computers and then I seen something that caught my eye. It was a big mirror and I immediately took a selfie with it  That is probably my most favorite thing in this hotel. After lunch I was still hungry and so a teammate and I tried looking for the kitchen workers to see if they still had leftovers from our lunch. Juliana who was at the front desk was kind enough to check in the kitchen but unfortunately there was no more food left. Atleast she tried that is all that counts. Oh yeah I love how they have a bar and a little mini convenience store for all your snacking and necessity needs instead of having to go to a store. The chair booths are comfy it looks like a little couch with pillows with a slight privacy.',
 'Welcome to the Hostility Inn. I was driving from Colorado to Phoenix. My final destination was San Diego. I was extremely tired. All the hotels in Phoenix were booked because of a NASCAR event. I went on-line to see what might be available. I used Hotel Tonight and found a room in Chandler. The only thing I knew about Chandler is most people that I know say "do not go." It was 45 minutes from Phoenix.  I had never stayed in a Holiday and Inn and I assure that I never will again. Emma was the only person at the front desk. An older woman in suburban coordinates and an unfortunate choice of pedal pushers was  babbling away telling Emma how great the coffee was. Blah, blah, blah. I was the only other person in line and it took Emma 10 minutes to finally say, "I will be right with you." Emma told Ms Pusher that she could not find her reservation.  Ms Pedal Pusher asked if she could book her reservation under a different name since whatever she was booking was several weeks away. My hunch is that she is a regular and drops by for a chit-chat and free coffee.  A line was beginning to form. Under my breath I said, " Oh my." I had no idea I would been heard and suddenly the Queen Pedal Pushed turns around and starts screaming at me. Telling me that I was rude and mean. Project much? I had no intention of  engaging this whacko. She was clearly narcissistiacly nuts. Then came something that totally caught me off guard. She wanted Jesus to visit me and make me a better person. She warned me to be nice to Emma, and swished out with her delicious coffee.  At a good hotel (I later learned this was a 2 star)  that would never happen, and if it should, the receptionist would apologize. Not Emma. Emma is a tabula rasa. A few to bullets missing in the chamber. When I got to my room I ordered room service. Jose delivered the meal. My two little dogs greeted Jose who began screeching like a little girl. "You can not have a dog.  I am telling the front desk"!  \r\n\r\nThe next morning I ran into the owner of the hotel. We were both walking our dogs. Because our dogs were getting along so well we let them play together for awhile. I asked him about the hotels pet policy and he said it had not been figured out, but if I keep my dogs out of the lobby it should be OK. Several weeks later I noticed an expense of $250 on my hotel bill that I could not explain. It was a pet fee! I was never billed, I never signed off on such a fee. Absolutely no notification. Essentially a stay at Holiday Inn (which is in and of itself is insulting) cost me $400. I called the manager several times. My calls were not returned. I filed a credit card dispute. The hotel manager submitted to the bank a fictitiously fraudulent report.  My dispute was denied. I decided to escalate the dispute and within a week the $250 was refunded. Overall it took 4 months to resolve. Before I wrap this up, Jesus never did make it to my room.',
 'Friendly staff. The pool is ok, but the bar is closed until 5pm. Location is not near much. The mattresses are quite cheap. I tried both beds in my room and it is low quality. The price is reasonable. I did not get a free breakfast like the other people said on their reviews.  There is no closet or place to hang clothes. I am thinking this is 2.5 star.',
 'This is a lovely place. The staff superb and room service prices perfect and no guilt indulgence for a few days off. My only complain was I could never find a closet to hang my cloth...I dont think there was one. If going on a bussines trip call ahead and ask if they have a closet or somewhere to hang your cloth. Make sure to have a car because is not close to the mall or restaurants. Still and incredible getaway and perfect view of the golf course.',
 'The location is a little desolate, nothing much around the hotel. However the decor is very modern and clean. I think the rooms are very spacious. The room we booked was clean, spacious and organized. We had a King sized bed, a sofa, desk/work area (for all the business people) that had plenty of usb ports. \r\n\r\nTheir restaurants are very upscale and the drinks were pricey. Not impressed with their complementary breakfast, you are better off eating out. I had a nice stay, like with everything else, you get what you pay for.',
 'The Holiday Inn at Ocotillo has been totally remodeled. We enjoy having drinks in the evenings with friends at the bar where you can hang at the bar or sit in comfy booths. They offer a made-to-order breakfast every morning and full dinners at night. They have several meeting and event rooms for business meetings or family celebrations. The staff is friendly and courteous. If you need a place to host a baby shower or birthday party talk to their helpful event coordinators. I am sure you will be pleased.',
 'I really enjoyed my stay here. I got a great rate on hotwire and got a room on first floor near pool with two queen beds. It was only $150 total after taxes for two nights.\r\n\r\nThere was free wifi and I had no issues at any point using it. The hotel was really clean and quiet. Plenty on free parking. The shower was excellent, too. Great pressure! There was always hot coffee in the lobby, usually accompanied with freshly baked cookies. Nice perk.\r\n\r\nThe only issue with the hotel might be its location. It is in the middle of nowhere off of 10. There is a bunch of residential stuff around it, so you have nice grocery stores and things like that. However it is a 10 minute drive from 10, and then another 15 minutes up to the Tempe/Phoenix border and that is with NO traffic.  \r\n\r\nWe were there for spring training so the location was not an issue. We headed out after commute time and stayed out all day. The hotel was just a home base for us, therefore I would probably stay here again for spring training if need be.',
 'If staying at a renovated hotel that still has cheap mattresses and staying amongst scorpions is your idea of a good time then this is the place for you! Do not waste your money.',
 'They have BED BUGS, a green pool and the most hateful little manager lady that I have ever met. I will make sure to stay far away from this place in the future.',
 'Stayed there on Intel. Everything was very clean, staff was quite friendly, and the breakfast was decent. One oddity was the breakfast policy. Instead of just giving guests passes for breakfast, they give a $9 coupon. Breakfast costs $9 + tax. Not that a few bucks for tax and tip is a big deal...but why the complication??',
 'This is an old facility with a sloppy paint job.  Like lipstick on a pig.  Carpet is old and dusky smelling.  And they offer no amenities.  If you are hungry or thirsty, there is a vending machine that takes cash only.  What a sorry excuse for a hotel.  If you are looking for a cheap but, rather nasty crash for the evening, this is the place.',
 'NO COMPLIMENTARY BREAKFAST. If you want breakfast, it is going to cost you $13. This is absolutely ridiculous. Even the extended stay america had nature valley bars, oatmeal, and muffins complimentary. Do not be fooled by the pleasant aesthetic when you walk in the front door, the doors have one gold handle and one silver one. The breakfast issue of paramount importance to me, however. I cannot emphasize enough that if you value breakfast when you pay for a hotel, do not stay here. It took me several minutes just to upload this due to the slow and sometimes nonexistent WiFi.',
 'After traveling overseas we needed to days in Chandler to rest and take care of business before flying back out. The staff was wonderful, the hotel super clean, and had that home feeling. Thank you for making out stay just what we needed.',
 'I do not recommend this Hotel at this time \r\nThis location is under construction and all the amenities that they offer do not exist at this time, \r\nCheck in is complicated to find, But once you figure out where to go around the back of the building through a single glass door then into in a little room its a snap!.  \r\n\r\nStaff was pleasure to talk to however there was no mention of the lack of amenities that were available.\r\nThe lock to the door was sticking and it took several tries to get the door open. \r\n\r\nWhen I entered the room it was clean and inviting. \r\n\r\nWhen watching television the reception was scrambling off and on.  \r\nThe air conditioner sounded like a jet plane very noisy.\r\n\r\nThere was a gap under the door that let in a lot of light when trying to sleep. You could see the feet of people walking past the door in the hallway from inside the room. \r\n\r\nThe cleaning lady knocked on my door at 8:30 am to see about cleaning the room. She stated that the do not disturb door hanger needed to be on the knob outside for privacy.\r\n\r\nPool is nasty with lots of leaves and dirt on the bottom. \r\nThe exercise room is closed. \r\n\r\nI asked to speak to a manger and there was not one on site. \r\n\r\nI posted a review on the Holiday Inn website and it was not published because I rated them a 2 star',
 'When I checked in I spoke with Star. She was helpful with my request to check in early. This is a birthday gift to my daughter. I asked could I check in early. She said at that time no rooms were available she said to check back in an hour. So I went to eat and come back in an hour.  At that time one room was cleaned and available so she let me check in. I asked one simple easy question. I asked Star could I split the payment with two cards? She said yes! My room was only around 260.00 something dollars.  Including incidentals around 290.00 for two days only. I told her I have a major credit card and of that 290.00 put 220.00 on the major credit card and the remainder the 60 plus incidentals on the debit card. Seemed simple enough to understand. So Star charged my credit card first of the 220.00 then tool the other card and ran it. She never gave me a receipt.  I assumed I would get it upon check out. The second card was my daughter is card in which was all the money she had for her birthday.  So my daughter called me after I let the hotel and tells me there is 300.00 something dollars taken by holiday from her bank account. I then checked my bank and that 220.00 was also taken from my credit card. So all togethor there was a total of 600.00 something dollars combined between my daughter account and my credit card for a 200.00 something room for two days. I called the hotel immediately and explained to them the amounts and asked them to put my daughter is funds back in her account. Star did not seem to know what to do an asked did I want her superior Tara I said yes. Explained to her that they tool way too much out of my account . She said she would remove my daughter is bank card off the account but said my bank would have to cancel the transaction.  I called my bank and  several things were required from holidays to fax in to get the funds back and it would not be immediately.  Long story short Star did not know what she was doing.  They ruined my daughters birthday. They also blamed me the customer and said it was my fault that they charged too much.  I asked Star to run 220.00 on my credit card. And the remainder which was no more than 90.00 so please tell me how that is my fault? Tara is a horrible manager and the staff there are clueless.  I am appalled that they put the blame on me. I did not scan the card they did. It was very clear that it was their fault. I can not charge my own card and why would I tell you to charge more then the room was worth? You all obviously failed to tell me that when you pay in advanced that the whole amount comes out. Still not even sure how they did not know that. Anyhow they do not own up to their mistakes. They also never apologized.  Worst most unqualied service I have ever experienced.',
 'As good as it gets all around.  Excellent bed, TV/cable, bathroom.  Very spacious, clean and fully stocked.  The price was really good too.  I enjoyed a few drinks at the bar the night I stayed and had an excellent breakfast in the morning.  I was well cared for by all and will definitely return.',
 'We stayed at this hotel as its close by to my relatives so it was a very convenient and quiet place to stay for four days. It is in a quiet residential neighborhood whereas a lot of the other hotels in chandler are right on busy highways or streets. This was the quietest hotel we have ever stayed in as well as the cleanest. My fiancé is very picky about which room we stay in and our hotel stays generally result in switching rooms 2-3 times per stay. We had a great front desk lady who was very helpful and gave us a great room on the 4th floor overlooking the pool. The pool area was very relaxing and our room was incredibly clean and quiet. It feels like a little retreat that we do not ever want to leave. We will definitely be staying here during our next stay in chandler!',
 'The hotel lobby is decorated nicely and the staff is very friendly & helpful.  The pool size is not very impressive, so I would imagine on a nice day, it could get very packed.  I stayed here for a long weekend in April for work, so I personally did not get to experience the pool or the restaurant downstairs.  The only complaint I have about the entire hotel is their heating and cooling system.  It is a little outdated, not allowing you to turn down the AC lower than 68 degrees.  It also does not stay on the entire time, so every night I would wake up in the middle of the night, sweating and mildly uncomfortable.',
 'This hotel is perfect.....often times when you visit a Holiday Inn you find a older building with typical older building issues. This was not the case here. The hotel was comfortable...the staff was nice...I would stay here again...!!!',
 'The decor was nice and our room was spacious. It had an ironing board, iron and curling iron too. Everything was clean and nice and we had a good time. Only complaint was the air conditioning. Our room was nice and cool, but the hallways were QUITE warm.',
 'This hotel is undergoing renovation.  It is definitely ready for it.  The place was never terrible, but is a bit dull.  The rooms are clean and quiet.  The location is great if you are going to the nearby Intel campus.  I always have problems with the Internet though.  It is been too slow to do anything.  For breakfast, you can choose from the buffet which has several options or order off the menu.  It is typically been a good breakfast.  I have had omelettes,  But the last 2 were not so good and i had to send an omelette back because it was drowning in grease.',
 'A beautiful , clean and quiet hotel. Very nice, clean pool,very relaxing! All employees are very friendly and accommodating. Price is very reasonable for what you get.',
 "We had a very nice  istay'cation at the Holiday Inn of Chandler this past weekend. We all hung out by the pool and enjoyed the warm water and sunshine. The pool is not huge, but big enough to relax in. There was a tiny dead scorpion in the pool restroom which did freak me out but what are you going to do, it is Arizona. \r\n\r\nThe room we got was a good size. It had two queen beds which, in my opinion, were way too firm. The pillows and bedding were nice and clean. The bathroom had all the little mini-products so I did not have to bring my own which was nice. The only thing I had forgotten was my razor and the front desk gave me one for free! The room had a microwave and a mini-fridge as well as a coffee maker with different coffee and tea samples. Our room was right by the little restaurant but the noise did not bother us. The food at the restaurant is quite good and reasonably priced for a hotel. We also loved that they have free wifi. \r\n\r\nOh and to those previous guest that thought there was not a closet, it is BEHIND the mirror! LOL! There is a huge mirror that has a hidden hinge on it. Behind the mirror is a decent-sized closet, an ironing board and iron, extra sheets and pillows, and a suitcase stand. \r\n\r\nI would not hesitate to stay here again. The only reason I am giving them 4 stars instead of 5 is again the mattresses were way too firm for my liking.",
 'I use this brand here in the US and in Mexico very often.\r\n\r\nThis location was very clean and near by residential area so it was very quite.\r\n\r\nFor Spring training fans playing kids tournaments in Tempe or Gilbert, this place is slightly off but still a much better deal because after a long day out, a quite place is the best place even if it takes another 10mins drive (still not that far!).\r\n\r\nThere is a full bar that opens late afternoon and it has a small restaurant too that serves almost all day plus provides room service as well. Next to the front desk there is a small "kiosk" with essentials including drinks and snacks.\r\n\r\nRight next door this place there is a wine bar with enough appetizers to keep you entertained so if relaxing away from the kids is what you need yet do not want to be too far from them this place may be enough (plus, drinking here requires no driving!!).\r\n\r\nThe room has two queen size beds, the mirror is actually the closet and includes hangers and an iron.\r\n\r\nThere is a small refrigerator, a microwave, a coffee machine and coffee and tea for self brewing.\r\n\r\nAll and all I would use this place again, even though there were a lot of kids, I barely heard anyone making noises (I am a light sleeper).',
 'Clean quiet excellent service good food\r\nExcellent staff stay here with confidence\r\nPool is divine great price',
 'I thoroughly enjoyed my stay. This is a great hotel - friendly staff, quiet and updated rooms and extremely clean hotel. It is my third stay at this hotel and have incurred a consistent high quality experience each visit. Ramon at the front desk is always extremely helpful.  You can tell that this is a very well managed establishment as the staff take a great deal of pride in the property. I plan on staying here upon my stay in the Chandler area each year.   Thanks again!!',
 'My adult son and daughter have stayed at the Holiday Inn Ocotillo twice this year while visiting their grandparents, who live in Sun Lakes.  We especially like the Holiday Inn for its proximity to Sun Lakes -- just five minutes away.  They both found the hotel clean and comfortable; my son especially liked the friendly staff and tasty waffles, while my daughter liked the "nice little fridge-and-microwave area in the rooms," enjoyed the pool and hot tub and the lounge area by the pool, and found the breakfast buffet "small, but with a good variety."  Sales Manager Amy Redl helped my get a good rate on both occasions, which was a big factor in our choice of the Holiday Inn.',
 'This was a very pleasant place to stay.  The suite was large, and clean, the bed was super comfortable.  There is not much more you can ask for.  Even tht partition between the sleeping and living area, each with its own TV was pretty cool.  The facilities had everything you could need, with a little snack station, to shuttle service, a great restaurant, pool, and services for flights and business.  This was a great trip and I am sure to return. I should also add the complementary breakfast was awesom and the priority club express check in was done in under 3 minutes.  The service was very good.  This place offers value for the money.',
 'This place was nice. Breakfast in morning included. Close to my Canadian office that I was visiting...wifi is spotty at best despite the hotels effort to recently upgrade. Bistro bar in first floor was fine...wifi service in room was awful....',
 "I arrived here last night around midnight. There is a free shuttle from airport. Be sure you tell the drivers to go to the cote de Liesse Holliday inn because there are two hotels in close proximity to one another.\r\n\r\nMy room was nice with wood floors and the bed was exceptionally comfortable. My only issue however was the fooseball table on the second floor lounge adjacent to all the rooms. I was woken up around 9am by a group of fooseballers playing an extremely rowdy game. If I was not so tired, I would have gone out there whooped each one of them...you see fooseball is my thing and I am a seasoned champion. These kids would not have stood a chance. They better be prepared next time because I will show them no mercy \r\n\r\nBreakfast was included and featured eggs, mini omelette with cheese, bagels, muffins, cereals, and juices. They also have a L'pancake machine. Good variety with fresh fruit too. Overall, it is a good place. Do recommend...",
 'I booked a room a few hours before arriving. They had great customer service. We got a suite and it was large and clean.  We had a small kitchen and also a dining room. Our room also had a balcony (do not think all rooms had it). The breakfast was just awesome! They even had cinnamon buns! Loved it! Would stay here again.',
 'Got a corporate rate. Breakfast inc. (eggs, sausage, fruit, juice, coffee, etc. The place is spotless. The beds are comfy. The staff is polite and helpful. Restaurant is very limited, but the bar is okay (hidden in the back). All in all, great value for the buck.',
 'If you plan on making a reservation here, go to Plan B. If you do not have a Plan B, make one. If you do not want a Plan B here are suggestions as to what you should pack to try to facilitate a not-awful experience at this hotel:\r\n\r\nSlippers: To keep your feet comfortable and warm against the cold laminate flooring of the room. There is nothing with pile in sight.\r\nLawn Chair: If you like to relax comfortably because other than the desk chair, there are no other chairs in the room.\r\nPortableTable: In case you want appropriate furniture on which to eat should you order room service. If you are okay with eating on the desk, then you can ignore this suggestion\r\nLuggage Rack: To save your back from having to put your luggage on the floor, no other place is provided in the room.   \r\nComputer: Should you want to watch via live streaming or Netflix. The apparently child-proof TV remote does not allow you to adjust the  incorrect aspect already programmed, thus the tv visual is distorted. \r\nPaper coffee cups: Should you use the ones provided because there is no guarantee you will be provided with fresh ones to replace them.\r\nGps or Maps: Since the lobby desk clerks seem to have no idea where they are located in relation to the geography...or anything else.\r\n\r\nI have 2 other suggestions to share with you:\r\n\r\n1.Leave no personal belongings in the room, especially in the cupboard. My beautiful faux fur winter hat was stolen.\r\n2.Do not use a booking site if you are staying more than one night. Should you need or wish to cancel, even if you are already there, the hotel manager (name withheld) will charge you and keep the money of your original reservation, even if you leave.',
 'Up to date, comfortable rooms and beds, friendly staff. The gym, pool and sauna area are also very nice. Would recommend to anyone staying in this area near the airport or for work. Includes breakfast and free wi-fi. Due to the fact that it is an Express, there is no restaurant so ordering in or trying to find your way around the city is the only way to eat lunch/dinner.',
 'One star for the restaurant, do not even waste your time going down. Worst service I have had in a long time. Seated ourselves, sat for 15 minutes without so much as an offer of water. Late night and quiet, no excuse for not tending to us (group of 2). Tried to flag down the waitress, more consumed with talking on the phone than working. We walked out after 20 minutes.\r\n\r\nRooms were not great either, no counter space in the bathroom, half closets with only 2-3 hangars. Beds were ok. \r\n\r\nGo to the Marriott Fairfield instead.',
 'We had the best time with BG Wild!!!  Food was great, the adventures were amazing and we did things that we would not have had the opportunity to do if had not have been for Josh and Daniel.  They showed us such a great time.  They truly are FUN guides!!!  ;) The campsite is in a great location.  Close to bathrooms and the spring.  I would absolutely recommend BG Wild.  Well worth the money.',
 'This review is about HAVASUPAI BG WILD and not the majestical Havasupai Falls. \r\n\r\nThis was by far the worse backpacking adventure I have ever been on. Save your money, research and anyone can do this on their own.\r\n\r\nI had to request an itinerary months after i paid in full. I had a few follow up questions because the itinerary that was emailed had conflicting instructions from the instructions posted on their website. It took an unreasonable amount of time for someone to respond to my email and I was told that the person designated was having family issues. \r\n\r\nThe first day of arrival our guide text us around 7am to let us know that he would not be starting with us, that he would catch up or fly in. I did not understand why he sent out a text since we were not suppose to meet him until 10am. \r\n\r\nWe were supposed to meet our guide at the tourist office for a meet and greet but also (more importantly) to give us our permits, but he never showed up. \r\n\r\nSome of us were stopped by a ranger on a horse because we did not have the wristband permits that were supposed to be given to us by the guide. The ranger was nice but he still asked for my name and permit. I told him that I was with bgwild and our guide had not shown up and he said it was unacceptable that Cole had not given us our permits. \r\n\r\nFast forward. It is now 11am and I am at the campsite and I still have not met the guide. Another ranger named Erwin came over to the table where I was sitting and asked for my permit. I started asking around and no one had met our guide.\r\n\r\nThis is a very long story so let me get to the point. This was a 2day/1 night traditional trip so in my opinion there was no room for error. We did not meet our guide until 5:30pm. I prepaid to have my pack transported by helicopter sling and i did not get it until 6:15. Which meant I had no food from 12-6:15p when my pack arrived, no swimsuit, no shoes or a change of clothes to continue the hike to Mooney and beaver falls. I would have carried my swimsuit and food had I been informed. I was under the impression that my pack would meet me there. There were no details given about what to expect in the itinerary or on their website.\r\n\r\nEven if I believe that Cole waited 5 hours for a helicopter and that the Natives were to blame for his tardiness, that means he did not get to the trailhead until noon. He was supposed to greet us at the tourist office at 10am so he still was 2 hours late getting to the trailhead by his own admission. He arrived at the campsite around 5:30.\r\n\r\n\r\nWhen Cole finally arrived he did not even apologize. A simple "I am sorry for the delay" would have made the experience a little better but he immediately went into to defense mode. I am sure we looked pissed when he walked up because he immediately started blaming the natives. This was not cool at all. Accept responsibility for your actions and stop blaming ppl for your tardiness.\r\n\r\nTo date no one has apologized. \r\n\r\nI am a member of a travel group on social media with over 376k members  AND WILL SHARE MY EXPERIENCE WITH ANYONE THAT WILL LISTEN. \r\n\r\nI WILL NEVER USE THIS COMPANY AGAIN!!!!',
 'We had a GREAT time with BG Wild in April!  The hikes and waterfalls were amazing and the hospitality was top notch.  Guide Cole gave us some advice that helped us to explore more and maximize our time there!  He was knowledgeable and fun to hike with.  Food was great too!',
 'Trip of a lifetime made even better with the awesome BG Wild guides!!! Daniel, Cole and Marilou took amazing care of us on our trip and made sure we knew all the tips to make this once in a lifetime trip better than I could have expected. From the snacks and meals to the trek out tips to guiding us to waterfalls I never would have found on my own I highly recommend using BG Wild to explore this amazing location.',
 'Be mindful that you are only really paying for the pass on the day trip with BG Wild. The three day trip is amazing. The food is great and the guides are fabulous.',
 'BG Wild went above and beyond what was expected during our trip to Havasui Falls. We had a group of 27 women which would probably seem daunting for any guide. But Josh was incredible at working with all of us to make sure our trip was one to remember. He eased any of our fears and literally helped us put one foot in front of the next down the cliff to Mooney Falls. He helped prepare all the meals and helped cleanup. He answered all our incessant questions, he helped our trip out of the canyon be seamless and helped make this trip one we will never forget. I would recommend Josh and BG Wild for anyone looking to make their trip the best they can!',
 "This Marriott should not even have the Marriott name. It is badly in need of updating and repairs. There was rust around the door in the bathroom and the bathroom faucet was corroded. The cafe closes after breakfast so you have to eat in the lobby bar after that. They are very short on housekeeping staff. We had to call everyday at 5:00PM and ask that the room be cleaned. Eventually we just began taking towels from the pool area up to the room to take showers. The concierge lounge is open Monday through Friday morning and the staff there is very helpful but the room is small and very warm. Be aware that starting Friday afternoon, the place is overrun with kids' baseball teams. There are hundreds of kids running through the halls and taking over the pool. While the parents were in the lobby bar one night, a group of kids got on a room phone and started making prank phone calls throughout the hotel. We come to Arizona frequently but will NEVER stay here again.",
 'I have been staying here for work for the last couple of weeks and this is a nice place.  The rooms are large and quiet, however a walk in shower would be a great additional feature.  Who does not hate taking a shower in a bathtub!\r\n\r\nI was able to stay as an Platinum Elite guest and have access to the complimentary lounge on the 12th floor.  You need a elite key to access the 12th floor and the lounge.  The lounge is pretty large with televisions, newspapers, free drinks along with daily breakfast, some hot entrees at dinner and deserts.  The hostess for the lounge works split shifts so she is there for 6am breakfast and 5:30pm dinner to great you with a welcome and a smile.\r\n\r\nThe hotel staff was very friendly and helpful whenever I needed assistance.  The Hotel itself is located across the street from the downtown amphitheater so it is a good spot to stay if your in town for a event or concert.  I have not seen or done much in Phoenix but the Marriott seems like a pretty solid option for a stay.',
 'So first time here for work.  Check in was told no king beds so a double..I am 6 foot 3.  Television did not work; they fixed it.  For dinner went to cafe azul...ordered a pork chop and after an hour of other people coming and ordering; getting their food I told the waiter I am leaving.  Why he was shocked I am not sure; they tried to make it up with free breakfast next day but I ate at the concierge lounge.  Best thing there is the small concierge room for snacks and the customer satisfaction is awesome there.  Here is caution tape up right next to my room on floor 10; funny thing was at breakfast almost everyone had a caution tape incident on their floor (I know my boss did on floor 2).  I will drive further for work next time.  Everything is old and falling apart in this hotel.  The one star is for Patty at night and the young woman for breakfast in the concierge lounge.',
 'The place was easy to find and they have s large piece of land, but.... the entrance is on the other side of parking he building, and there is not that many parking spots near the entrance.   There is a side entrance, but it is not marked very well.   The room seemed clean and had updated beds, lamps, window coverings, etc.    the bathroom seemed a little dated, and the faucet had a leak when you turned it on.   The toilet took forever to flush, and the towel rack was inside the shower instead of outside.  The little refrigerator does not cool your drinks down that cold and neither does the freezer section.   The a/c unit was a little strange.   You could turn the thermostat down with the blue down arrow, but if you turned it up too high with the red jester arrow (3 degrees!), the heater came on!  But, overall, it is a nice place to stay.',
 'Where to begin? Our organization held its annual convention here and while the price was certainly right, we quickly learned that you definitely get what you pay for--and not in a good way. \r\n\r\nThe banquet manager is a nice enough guy but man talk about nickel-and-diming people to death! They tried to charge us .25 per pen if we wanted pens for our workshop rooms. They would charge us for water by the gallon and one of the staff very rudely informed me that if I wanted a cup of hot water for tea for my sore throat that I would have to buy the water by the gallon! \r\n\r\nThe rooms were all way too hot with the A/C not working properly. Even the restaurant azul was HOT like bikram yoga class hot. The hotel overall had a musty smell to it and the pool was not well maintained.\r\n\r\nThe convention center was a perfect spot to hold our exhibit hall but the City owns the convention hall and they are ridiculous with what they want to charge for as well. \r\n\r\nI am not sure if it is a Mesa thing or if this is just a restaurant beyond the norm for Marriotts because this was the rudest, most bizarre experience I have ever had.',
 'very disappointed. Too noisy if you take a room close to the lobby. First hotel to have music all the night. Very nice staff who tried to accomodate us though. But will not come back, can find better for the price. The breakfast was good. It is more like a courtyard not a Marriott.',
 'No restaurant, order from bar. This is a $6.00 cheesecake! Really?\r\nI should get a candy bar from the vending machine.',
 'I am a platinum marriott member (big deal I know).  This Marriott is not good.  Gym air conditioning does not work so it is 80 degrees in that room.   They stuck me on the first floor next to an exit door that does not lock (that should) and it makes all kinds of noise.  Asked to be switched to concierge level and I got the run around.  Staff totally uninspired and overheard the restaurant bar staff talking  smack of the guests.',
 "I was in town for a friend is wedding and ended up sharing a room here with a couple of high school friends.  I made a reservation online initially but then had to call in and switch it to a wheelchair accessible room with a roll-in shower, add a night to the reservation, and add my friends' names to the reservation so they could check in before I got there.  The folks I talked to were very friendly and helpful and everything went smoothly -- we got the room we wanted and all was well.\r\n\r\nBonus points for them remembering our complicated plan of splitting the bill (one person pays one night and then three people split the remaining two nights) and providing us three separate bills before checkout time without us asking.    \r\n\r\nWireless internet has a daily charge of $9.95 but they told us if you hook up via wired Ethernet, the charge will not appear on the bill, and indeed, no Internet charge.  (I would make sure to check that this policy is still in effect, though.  And bring your long Ethernet cord.)\r\n\r\nNice place, a mile from the Wright House, and walking distance to Mango is (if it is not 100 degrees out).",
 'Meh.  This Marriott was disappointing!  Exterior looks rather dated but the biggest gripe I have is my non smoking room smelling like smoke and the loud sorority party that was blasting late into the night.  Hallways were loud as well.  Did not try the pool but overall just was not impressed.',
 'We stayed three nights for a business meeting.  Decor nice.  Pool and hot tub had lovely trees and landscaping but never saw any service people out there.  They need to keep a net around to scoop out leaves if it has to be self service and no one can find the towels--(look in the fitness room).  The bartender must have thought he worked at a "Dick is Last Resort" he was extremely snarky.  He did not open my bottle of beer and he called my husband a knucklehead!  The food was consistently either very basic or just not well presented.  Our room was clean and the one thing I really loved were the soap/lotion products-- wonderful quality and scent for any hotel.  The room temp was always either too cool or hot/stuffy.',
 'First and ONLY time I will ever be a guest of the Marriot.... TERRIBLE customer service. \r\n\r\nI called them twice (the day before and the day of) before my arrival to see if I could request a King size bedroom since it is not an option online.  Not only did I wait 20 minutes on hold, I was then told I had the wrong number, had to call back because they could not transfer me, and then was told they would not be able to honor it over the phone and it was first come first serve in person.  DESPITE the fact that I had a 6 hour drive to get there from California as I told them! \r\n\r\nThen upon arrival, we request the king size and of course they are all out and my fiancé and I have to take two double beds. \r\n\r\nThen when leaving, we ask for a late checkout and their response is "we already have a high number of requests sorry can not help you."  \r\n\r\nWow. Thanks for absolutely nothing Marriot. \r\n\r\nGood riddens.',
 'We were in Phoenix for the first time for a conference. The Phoenix Marriott Mesa was\r\nan exceptional hotel.  The lobby was large and inviting.  They serve Starbucks coffee in\r\nthe am (we are from Seattle) and it turns into a bar in the evening.  The rooms were large. Beds comfortable, not too soft.  We had room service for breakfast the first day.\r\nIt arrived quickily with great waffles and bacon. The pool was great, with orange trees and flowering trees surrounding it. We had a pool party with our group and the hotel was very accommodating. Our banquet that evening with over 300 attendees went\r\nsmoothly with a great banquet staff.  The entire staff from the GM (who was present all weekend) to the banquet, housekeeping, and front desk staff were all incredibly friendly and helpful.  We have organized multiple conference on the west coast and this hotel and staff were some of the best.  Thank you!',
 'I am such a fan of this place. The hotel is clean, modern and everything you would expect from a Marriott brand. But for me the staff is outstanding. They are so friendly and helpful. They go out of their way to make you feel welcome and appreciated. I had a slight snag with the shuttle but mention it to a staff person in passing and it was immediately addressed. I could not be happier with the results. I wish there was a bit more in walking distance but the shuttle offered by the hotel fixes that problem.',
 'We stayed here after our wedding. The room was nice. We had no issues. We went to the buffet breakfast before heading to our flight the next morning and the buffet was pretty good. Some things were not and a little over cooked but generally it was good.',
 'My new "go-to" hotel in Phoenix area.  Room was spotless, comfortable and quiet.  Food and bar service is excellent and reasonably priced',
 'Really enjoyed walking into the lobby of this hotel this evening and was happy to be upgraded to a suite.  I do choose most of Marriotts based on the fact if they have a lounge or not as I enjoy the evening snacks.  I stay in a Marriott 3-4 times a week and the lounges always have a vegetarian option, whether it is an appetizer or the main and they always have beer & wine as well.  They all seem to always offer cheese and some salad, hummus, vegetables as well so I usually can eat half of the items.  I am pretty disappointed as last night they had a meat soup and meat pizza for the mains and the cheese platter is mixed cheese and meat which also had one serving spoon.  They are separated but with one pair of tongs being used for both the meat & the cheese, the only thing I could eat was the vegetables.  I am usually not one to complain but after a long day of traveling, I was looking forward to having dinner in the lounge but then I needed to venture elsewhere.  Also, why is not there any beer or wine?  I have stayed at so many Marriotts and this is the first concierge lounge I have come across without beer & wine!  After leaving the lounge I did eat dinner in their restaurant which was good and I thoroughly enjoyed my shrimp and corn dish and the server was super nice.  My room was nice and big, although the lobby has been renovated, the rooms are a little outdated.  I always enjoy the Marriott beds especially at the main chains vs a courtyard but last night I did not sleep well.  I was on the second floor above the fire out which is the social area.  People were out there talking and drinking until very late and then people were out there having their morning cigarette.\r\nSo overall I did not have the best experience here, maybe it would be a different and better experience if I would have picked a different day and had a different room...',
 'Terrible service. Toilet did not flush and the shower had hair left on the walls. We arrived at 3:45 pm and checked in. We soon noticed the problem with the toilet and the dirty shower. We reported it and then left to a wedding we were attending. They told us the problems would be resolved before we returned that evening. When we arrived back in the room at 10:15 pm the toilet was still not working and the shower was still dirty. I went back to the front desk  to report it and I was told that it had not been cleaned since housekeeping left at 5:00 pm. The front desk person told us she would send someone to clean the room at that time. She also gave us 2 tickets for the breakfast buffet. I returned to the room and within 5 minutes the night manager called and said that the room could not be cleaned until the morning. We decided to leave and get a refund. Since I used my debit card, $168.00 had already been deducted from my account and I was told that it would take 5 business days to refund my account. I  advise anyone not to waste their money here. You would be better off checking in to another hotel that would be cleaner and have a toilet in good working order.',
 'I am disappointed that I booked a king bed and paid a high premium for two full beds. I wish there would have been compensation. I would have booked elsewhere had I known they did not have the availability that they stated online. Room service has been quick and very friendly which has added value to my experience. Just wish I did not have to sleep in such a small bed.',
 'Not bad. Staff was nice. Had a chicken quesadilla from the hotel restaurant, and there was only 5 minutes until closing at 11:00. The gal was cool, and very accommodating. I appreciate that.',
 'Here for a conference. This place is a maze.  This place has the worst layout of any hotel I have ever seen.  Makes zero sense.  Good luck finding anything.  Bring a map.',
 'For an older hotel it seems to be well maintained and the staff seemed friendly and helpful.  The prices were reasonable, in fact cheaper than the Fairfield or Courtyard.  The reason I am awarding 3 stars is because of my experience with the concierge lounge.  I am a platinum member and have had a lot of experience with the various concierge lounges and this is the worst. Except for breakfast there is hardly ever an attendant present.  They do not have a printer for the computers in the lounge so I had to go down 12 floors and find someone with the password so I could print my boarding pass off the computer down there.\r\n\r\nWorst of all was the food. I often will eat out but stop by before bed for a dessert.  Do not bother. I have been here 3 times and it is always a waste. Last night I was there it was little tiny dried out lemon bars.  If you are going to provide a concierge lounge then do it right or do not do it.',
 'Charged my credit card even though I used airline miles to book the room. They assured me they would not charge me but they did anyhow. Then try calling, they will only hang up on you.\r\n\r\nPlus, it was a moldy run down dump. Really cheesey finished. The people working there were like zombies, really dull and dumb to interact with.',
 'Gals at front desk check in were friendly. We stayed 2 days and mentioned problems with hot tub during first night. They called back and said issue was fixed, No It was not. Called again on second night with same hot tub complaint, they said it was fixed, no it was not. We expected Marriot type service but did not receive that. We made a special trip from Ohio and were disappointed with how things worked out here. We will look to stay elsewhere next time visiting Arizona.',
 'If you have a choice, pass.  Old and dated. Not to the standard of a marriott. It will do in a pinch but definitely not a place to stay if other options are available.',
 'This is a pretty bad Marriott compared to any other I have stayed in, and I stay in a lot. Check in process was not well organized or very professional. The room decor is a bit outdated and while I understand the hotel itself is not now, at least the bathroom sink drain should work properly. The toilet handle was constantly stuck and ran water every time it was flushed. These things should all be taken care of and kept maintained on a regular basis so they do not have to constantly react to guest complaints. I tried doing some laundry this morning and the front desk did not have any quarters and could not provide me any change, and instead of saying that they would try to go get some more they just shrugged his shoulders. I went to the on-site restaurant to ask for quarters and they told me that they did indeed have quarters, but they refused to give them to me as change , which I found a bit odd and a bit insulting. The Concierge lounge was the lowest quality food and selection that I have ever experienced at a Marriott, although the staff there up there are friendly and professional. I did get a good rate at this hotel and overall the experience was not terrible, but far below what I have come to expect from a full-service Marriott hotel.',
 'I have to say, I frequently stay at Marriott hotels and even have platinum status with them, but I am rather disappointed with this Marriott property. I give them a star for a nice lobby and a star for the staff being nice (but not really helpful at all), but everything else was a disappointment. \r\n\r\nFirst of all, parking is super weird. The property itself is kind of confusing to find the main lobby, then once you do find it, you have to park way far away...and since some of the parking is reserved for other businesses there, you have to park even further. Not a great layout. The location is not really centralized either...nothing really around here and it is kind of secluded from everything.\r\n\r\nNext, I checked in. The lady at the front desk was nice, but gave us the wrong room type. I specifically asked for a king size bed room, and we were given a two double bed room, because they thought I was staying with a friend whose name I had on file...well that "friend" turned out to be my husband (the reservation asked if there was anyone else staying in that room), but since we do not have the same last name, they were just really confused. I explained to the lady that we wanted a king size bed room, but she then proceeded to tell me that all those rooms were booked and that "no room type is guaranteed." I explained to her that one of the benefits of my "Platinum Status" is a guaranteed room type at any hotel you stay at, but she then told me that they did not have my status on file! There was nothing I could do at this point, so we just went with what they gave us. \r\n\r\nWe get to our room, and it was just OK. The rooms and furniture seem pretty dated, and could definitely use some renovation. We then go up to the concierge lounge where they have small bites and drinks for people...we got up there about 15 minutes after the lounge opened, and there was hardly anything! I was pretty disappointed with the lack of food and drinks they had.\r\n\r\nOnce we checked out, they gave us two separate bills. This was extremely confusing, because they split the bill; gave one half with my name on it, gave one half with my husband is name on it, and then charged my credit card with both halves of the bill! I asked them why we had two separate bills and they said that I was only getting charged for one of those bills, but thought that my husband wanted a copy of the bill as well. Well that turned out to not be the case because they ended up putting the full transaction on my credit card. The whole checking out/billing process was incredibly confusing and inconvenient, and the lady at the desk was visibly annoyed when I was asking her to explain why they did the bill the way they did.\r\n\r\nThe day after we checked out, I realized that I left my swim suit hanging on the hook on the back of the bathroom door, so I inquired about my item by calling them. Over the courses of two weeks, I had to call them four times to finally get an answer, to which I was told that they "never found it." I am absolutely certain that I left it there, because it did not come home with me and I remember hanging it up to dry once I was done showering. It was a nice one too, and from reading the other reviews on here about people is things being taken by housekeeping, I would not be surprised if they took it. Anyway, after my experience with this Marriott property, I absolutely will not be staying here again.',
 'The facilities are beautiful but this place is POORLY run.\r\nWe stayed here for a wedding and they lost the bride and groom is reservation not once, but twice!\r\nThe father of the bride was also given keys to a room that was already occupied. He discovered this little mistake when he walked into a room with undergarments thrown all over the place. \r\nThe most irritating aspect is they did nothing make up for all the mistakes.',
 'The hotel staffs are very nice, but the rooms are really pretty bad for my personal experience. The toilet is super loud and the bathtub is clogged with weird hair coming out. I called room service, but it was still clogged. I would probably book somewhere else next time.',
 'Check-in Quick & Staff very Friendly. Free wifi, Lobby Clean and very Welcoming. I am a bit of a germaphobe, so i asked for sanitizing cleaner & towels to disinfect surfaces in my room, they did not look @me in any weird way. Got to my room, did my inspection & was impressed. Super CLEAN, absolutely NO DUST anywhere. Fantastic View of the Pool & Jacuzzi. The Beds here are INCREDIBLE!! Like sleeping on clouds.  :)  Zero noise and Room Service was also great. All in all, this place exceeded my expectations in every way possible!! Will be staying here whenever on Business in Mesa.',
 'Great full service Marriott in the center of Mesa walkable to the arts center. We stayed here to attend a Phoenix Symphony concert. Loved the hotel. Tha resto/bar Azul is interesting with great bar staff. Breakfast was a bit chaotic but very good.\r\n\r\nLocation Location Location is what drives this place. Try it!!',
 'COCKROACHES \r\nI thought  it was nice on arrival. Great service checking in. Room was nice also. I did notice the caution tape that another helper mentioned.  The wall looked like it was coming apart, wall paper lifted and carpet pealed.. \r\nI read about the other amentites from other helpers but none of that was offered to us . Just an empty bar every time we came and went. \r\nmy one star is for the morning of check out , early morning, room was pitch black and I went to the bathroom. As I am sitting down I see something big and black run across the patterned carpet. I scream to my husband and he comes and let is the 3 inch roach out of the room. It was grosse!!!! \r\nThen right before we left again my husband caught a brown one that was larger underneath the glass cups in the bathroom. \r\nNeedless to say a high end hotel should not have COCKROACHES!\r\n\r\nI Happeend to mention it to the front desk lady, she seemed apologetic but almost as she knew. \r\nShe relied with oh is it those water bugs! NO GIRL! It was cockroaches, go look for yourself if room 815 it is still under the cup! \r\nWe will not be staying here anymore.',
 'I struggled as to whether to give it 4 stars. I like the hotel a lot. The new lobby is modern and comfortable with inviting spaces. Even a fire pit outside to sit at and talk. The front desk staff was great. The room I was in was one of the refreshed rooms and so everything was newer with standard Marriott comfort. The evening snacks at in the concierge lounge was very good and much more than what some Marriott hotels put out. Breakfast in the concierge lounge was an issue. The pastries were very old and stale and I found mold on the white bread (which almost pushed me down to 2 stars, but hey, everyone makes mistakes.) My biggest problem...NO HD TV. Granted they have things posted saying that they are upgrading in the near future...but it is 2014. I NEVER expected to show up at a Marriott in 2014 to find that they did not have HD TV. I actually only stayed one night instead of my scheduled stay because of small low def TV is.',
 'Not my favorite Marriott.  Will not go back ever!!\r\nAsked for a upgrade room since I am platinum  elite ( I was told , sorry nothing available)  My stay was for 4 nights. Yet hotel seemed empty.  Sat by the pool several different times, no umbrellas and no shade.  It is AZ and over 100 degrees. Landscapers were working around the pool, scrapping their shovels across the cement area and talking loudly.  I complained to the front desk, staff said They have a job to do, so sorry.!!  Thank goodness I have a choice of hotels and will go somewhere else.  I also got one stay credit and half points because I was on a special rate.  Make sure you ask about your points BEFORE you book your room.',
 'Motel 6 offers more services....\r\nNo valet....they give you a huge sign and point to the "East Lot "\r\nNo luggage carriers at all\r\nWalked into room and overcome with sewer odor from bathroom\r\nLive Bands playing at the Mesa Ampitheater till 11pm\r\nDecor from the 80\' s\r\nHandi capped ...good luck ! No bellman\r\n\r\nDont stay here\r\nMotel 6 is a step up\r\n\r\nLucky I did not get bedbugs',
 'If there were a 0 star rating, this would be it. This place is old, dilapidated and smells. Went there for my daughters dance convention. I reserved a double months in advance. Got to the hotel and guess what, they are sold out of the doubles.  Wait, that is what I reserved, how can that be? No explanation. Ok, so they now give us a king suite with a sleeper. Ok, trying to make the best of a bad situation. Go up to the room and the room is totally disgusting! Sleeper bed was nothing but springs and the kind bed sunk in the middle, thus rolling into the middle. This place made Motel 6 look like a 4 star hotel! Immediately called around to other hotels and got the proper bedding and clean hotel booked, then left immediately. Wasted 45 minutes in this place. Disgusting is the word I can best use to describe this place. \r\n\r\nThere are much better options around the area than this place. I used to be very loyal to the Marriott brand but they have pretty much taken a dive with some of their hotels. I can not believe that Marriott has their name associated with this place. There is not one thing appealing about this place. Marriott should be ashamed to be associated with this place. It needs a complete overhaul.',
 'Ok, so all I wanted was a clean quiet room, dinner, shower and some sleep. This is NOT the place for that. Yikes! Then the bathtub was clogged and would not drain. They had music blasting at the pool area so loudly it shook the windows. When I asked if it could be turned down, I was informed that 10p was their "quiet hour." The room had no menus for room service, I had to call down twice to get them. (I needed the dinner menu, and they sent breakfast - twice.) The shower ceiling has mold. The fire sprinklers look like they are rusted all the way though. The door to my bathroom had holes and missing paint. The toilet leaked water on the floor (at least I am guessing that is where the water came from.) Oh! And let is not forget the parking where you have to walk a city block to get to your room - with no offer to help with bags. NOT what I needed after a long day. I will not be coming back - ever. Sorry to be negative, but I would hate for anyone else to have to go through this again!',
 'an outstanding classy place. i would say this is the best marriott i have ever been to. we went there as a basketball tournament, and got  a group rate. peggy rates as one of the top salespeople i have ever worked with. professional staff, clean rooms, good location, easy access to airport, the breakfast buffet rocks.  would stay there again anyday.',
 'Stole my flask that was personally engraved and then received a phone call that sounded like I was bothering them.   If this is how you treat your platinum members, I am scared to hear how you treat others!   Sad!',
 'Just OK - a bit underwhelming for a Marriott. The concierge breakfast is laughable. The best part are the people - very friendly. They are not very knowledgeable about area and knew nothing about bike rentals in area. Restaurant us unimpressive as well. But again, pleasant service folks. We are here during the holidays and there are no lights - what??',
 'Enjoyed my stay here, the beds were comfy, the staff was inviting & very helpful.  I appreciate the promptness when we needed housekeeping & maintenance.  Did not like the Wi-Fi charge but nothing is perfect.  It was very quiet & relaxing & I would return... Thank u Marriott in Mesa',
 'Marriott tends to be a well respected name when it comes to hotels. As such our group of four were excited for our stay when we booked well in advance. A week prior to our arrival there was a notification of a pool closure during our stay which was a slight disappointment given it is currently summer and a cool dip would have taken the edge off the dry heat of the desert. An hour or so prior to our arrival we had been given an "upgrade" to a junior suite from a standard room with two beds. We spent a few hours in the room hanging out and cooling down from the long drive from CA as the pool was closed. Idle time makes you recognize interesting little tidbits about the room. The 2nd bed was actually a pull out couch with a 4" mattress where no matter what you always had a spring poking the other couple in our group all night. The wallpaper and tile had come off of the drywall in the bathroom which appeared to have collapsed into the wall cavity. The carpet in our room was cut AROUND the base of the dresser/TV stand with no trim to even attempt to mask this obvious laziness. The lobby looked nice and the staff was friendly but our room experience left much to be desired and as such I will question the Marriott brand for lodging any future road trips.',
 'Recently spent 2 nights there on my usual business trips to Phoenix. Usually I stay in Scottsdale but since I was working in eastern Mesa I decided to try out the Marriott here in Mesa. \r\nOn the positive side the rooms and the hotel and very clean. The beds are comfortable. The staff seems very friendly and accommodating. Ordered breakfast and special ordered my omelet the way I like them and without a problem it was done and served in a timely manner. No noise issues. Modern flat screen TV is. \r\nOn the negative side the place is in kind of a bad area. Not a lot of good local dinning options although I did find the De la Cruz Bistro to be very good. Sport bar across the street is what it is. Also, I found the place to be on the pricey side (at least my rate was). As other people have noted this is an older property and some of the common areas need updating. \r\n\r\nBottom line is I would probably stay here again if I have business in Mesa.',
 'Positives:\r\n- Nice lobby\r\n- Expansive Arizona parking\r\n\r\nNegatives: (in the order I found them)\r\n- Rest of hotel is ancient and beat\r\n- Rooms not updated - the fake brass around the mirrored closet doors is awesome\r\n- Ice machine was broken\r\n- Phone was broken\r\n- Bizarre process to sign in to free internet\r\n- And the big winner: the HVAC is incredibly loud. Even with earplugs it kept waking me up.\r\n- Not that the hotel can do much about this, but Mesa is pretty crappy...',
 'Marriott should really reconsider letting this hotel be branded under their name. Laughable that they consider this a 3 start hotel. Dirty, old, and in a bad area. Never again.',
 'Modern Art Deco like feel in the rooms.  I stay here for business at least twice a year.  In the past, the rooms have been very clean.  Today, they put me in a dirty room.  The sheets were pulled off the bed.  They came upstairs to give me another room.  I am just glad no one was in the room.\r\n\r\nThe concierge lounge is small, but they have great cocktail snacks and breakfast.  The hotel has a good size pool and a restaurant with TVs for game day.  This is a popular hotel for baseball players probably due to its proximity to the new ballpark.  \r\n\r\nBeautiful sunsets from the rooms.  Nice place to stay.',
 'It was very accommodating. Everything seems to be in good shape and staff was nice. It is not the most impressive like a JW but it is not a ratchet hotel either.\r\n\r\nFREE WIFI!!!!\r\n\r\nThere were lots of mosquitoes in the lobby though.',
 'I was very happy my conference was hosted here -- everything was in good working order and comfortable in my room. Staff and catering staff were exemplary. The only thing I wanted was a better connection to the WiFi -- I was in an X16 room (end of long hallway facing out).',
 'Ants.   ....The hotel is decent enough.  But, Ants.  Like, bad. They are everywhere.  In the rooms, in the bar area, front desk.  I was trying to sign my receipt at the Starbucks/bar and kept having to flick ANTS off the paper so I could write!  Eeek!\r\n\r\n(Other) Negatives- not in the greatest part of town. There is a sketchy sports bar right across the street.  The parking sucks. Mosquitoes have taken over the outside areas. Carpets are kinda dirty in the rooms. \r\n\r\nPositives- comfy bed, relativity clean-ish, restaurant is doable.  Starbucks located inside lobby.  Large gym.  Room service food.  Super-powered AC in rooms.',
 'I checked in. No room service menu in the room so I request one. Never came. Ordered from the operator. The grilled geese was not a real cheese. Ordered a large peligrino. Small one showed up. Oh . When I tried to get to my room. Key did not work. Bar not open. No way to turn off the fan on the heater so very very loud. For about 100+++ per nite so not worth it. The local neighborhood is sketchy at best. I was given the impression by hotels dot come that this was at least a 3 star hotel. Avoid. I stayed at talking stick recently sorry similar cost and regret I did not do that again. Avoid avoid avoid. This place is a shitttttthole',
 'The reviews are much to harsh. Sure this hotel is a bit long in the tooth, but it is still a Marriott.',
 'Great very well kept hotel. nice staff, great location. Would recommend to anyone. Speedy room service and just an all around great place to stay!\r\n\r\nThank you Marriott Phoenix!!',
 'This is exactly what you would expect at a Marriott.  The hotel is fairly clean.  The staff is attentive and friendly.  The prices are reasonable.  The rooms are spacious and the beds are super-comfy.\r\n\r\nAfter some thought, I added the fourth star for FINALLY offering free wi-fi, having a Starbucks in the lobby, and having a great restaurant and bar.  The design is somewhat strange and I do not feel like I ever found the front door.  The only negative was that one of my lampshades has some bizarre stains on it, but I am not eating off of it.\r\n\r\nThere is a refrigerator in my room and they give Bath & Body Works aromatherapy shampoo and soap, so I enjoy the plusses.  As far as the neighborhood goes, I can not imagine where someone must be from to consider this a bad neighborhood.  It is not Beverly Hills, but there is nothing wrong with this neighborhood.  In fact, if I were on vacation (I am here for business), I would really enjoy being so close to museums and a ton of dining options.',
 'I mean, a Marriott is a Marriott, right? Some are nicer than others -- this is not one of them. Not bad, just not particularly great.\r\n\r\nThe one thing that has stood out, though, is I got dinner and a drink off the room service menu for under $11. That is pretty miraculous. I got the tacos -- they were decent, mostly impressive because they were vegetarian, which is unusual for room service, particularly at a chain hotel. The fries were excellent, though. Skinny, crispy, just the way I like them.\r\n\r\nI am just here overnight, so we will see how they do for breakfast.',
 'Grounds were decent, the "suite" was so gross and dirty!  It literally looked like it was raided at one point. There was a dirty white substance on the couch.  Definitely should have asked for a refund. Total bummer',
 'I have stayed here for a week every year for the last 4 years. The Marriott is a nice hotel with an attentive staff and comfortable furnishings. But it is a bit pricey and does not really have anything special going for it. It does have an nice swimming pool however, and it is conveniently located near nice areas of Mesa. So you can walk to shop and dine fairly easily.  I would probably give this place 3 1/2 stars if I could. Staying here will be fine however do not expect to be excited.',
 "If you are thinking of staying here DON'T!!  It is pretty bad. There are hotels all around so just go somewhere else. Very old and shockingly run down and dirty. Marriott seems to have forgotten about this location. \r\nWe also have an email guaranteeing one king bed vs two doubles. There were not any kings available so my husband and I are sleeping separate. \r\nYou have been warned!!",
 'Loved it here. We were in room 1022 on the 10th floor and it was very comfy. Would love it if it had complimentary hot breakfast. We had to park in the way back with was a little bit of a walk. One thing that bothered me is that the side door on the east wing that we used was unlocked around midnight which did not really seem too safe to me. Safety is a big issue for me and the side doors should have a scanner which you should be able to enter in by swiping any room key in my opinion for safety purposes. But overall hotel was great!',
 'Great location and I am so glad they upgraded their internet.  The last time I was here it was so awful I went to Starbucks to use my work email.  Front desk staff during the day is very good.  The concierge lounge has a nice variety in the morning but plan to be there before 8:45 because after that you will be rushed by the young lady manning it. She is nice but wants to have the food up and the place clean by 9:01. Every morning felt rushed and the fruit is never replenished. The evening service at the lounge is non-existent and horrible. Never seemed to be cleaned, dirty plates and rude service. Attendant has terrible attitude, needs a new job. Housekeeping is good except for the plates which do not get picked up for some reasons whether from room service or the lounge. Sometimes they would be there overnight. Yuck!!! It does need updating but the location can not be beat.',
 'I was hoping to have a nice evening visiting my little kids and thought this would be a great stay before I left. \r\n\r\nTo start with, pretty uncaring reception checking in. Then, last room for mini suite had broken AC with 110 outside. Their entire concierge floor was out as well!  So, had engineering (only 1 on property) work for 2 hours because no other similar rooms. Thought we would head down to Pool, saw gym was closed. Swam and wanted to go into hot - tub. Yes, also not working and both were filthy. Finally thought I would get some room service, ice cream to soften their disappointment.  Yeah, guess wheat, their out of ice cream. I was told I could get bars in the sundry shop. THIS ISNT WHY I STAY IN MARRIOTTS for over 100 nights a year. \r\nNone of these by themselves is a big deal but when the entire experience is riddled with let downs, it is just become "unacceptable" for what is supped to be an upper scale hotel.',
 'My usual pick for a full service Marriott at a reasonable price in the Phoenix area in high season. My rate this week was $127/night.  The hotel is indeed dated, but it is clean and the staff provides above average service and is attentive. The maid service even leaves me thank you notes for their gratuity each morning. The restaurant on property is average and the neighborhood is not one that I would feel safe in walking during the evening hours.  I was disappointed on this trip that the hotel had discontinued free breakfasts on the weekend to platinum elite members.  I would recommend the Phoenix Marriott Mesa if you are traveling in the area.',
 'This Marriott meets my needs based on its location to the business sites I need to visit. My only issue id the parking which can be sort of iffy and unsafe at night. I particularly do not enjoy parking in a poorly lit, unsecured parking lot and then walking to the hotel. \r\n\r\nNonetheless, the staff is friendly, and rooms are clean.',
 'Overall good experience, but is next door to mesa amphitheater and sometimes there are concerts at night -- and you can hear them through the walls, in my experience. You might want to check out the events there to see what you are getting into for your dates of stay. (They are supposed to always knock off at 10:00 PM, however. Local rules about sound and such.)\r\n\r\nThey do have free wifi now. I also like that they had down duvets with duvet covers (washable, in other words) instead of nasty where-has-it-been comforters/quilts. Thumbs up there!\r\n\r\nThey have a pretty nice exercise room and a business room. I tried their outdoor hot tub, but not the sauna.\r\n\r\nThe restaurant at the hotel had very good food overall (we had the vegetarian Pasta Provencal twice) and was decently priced. The portions were usually quite big (easy to share, in my experience). Their "cup" of soup was closer to a regular bowl in size.',
 'I have stayed here a few times, clean rooms, good breakfast. and low rate.  \r\n\r\nthe only thing I would say is there are no nearby restaurants',
 'Stayed the weekend for the Scrapbook Expo... All the staff were amazing!!!  Our room was clean & spacious.   Will definitely be back',
 'Had to book a hotel in AZ fast and this was the only Marriott with a room available.  The surrounding neighborhood looks run down with dilapidated cars a plenty.  Once you walk into the hotel lobby you forget about the mess outside.  \r\n\r\nThe toiletries here are from Bath&BodyWorks, WIFI is free, and milk & cookies nightly.',
 'Solid service experience.  Major remodel since I was here about 3 years ago.  The structure is dated and the town feels deserted but I find it a relaxing area and good service hotel.  That would be different during spring training.  Great central location - close to stadium, major arts center, library, and the conference hall is next door.  Walk down to the Mesa arts center and local city train.  Make a point to walk to Mangos - best local food - and hit the comic book store and buy some comics for your kids.',
 'Very mixed experienced.  Easily the worst Marriott we have stayed in.  The Marriott name generally guarantees an above-average stay in a nice facility with attentive stay.  We experienced none of those.\r\n\r\nParking is somewhat strange, as you must park across the street.  The facility is outdated and the upgrades are subpar.  Staff at the front desk were less than friendly and a bit disorganized.  The room was average.  The bathroom need minor repairs to caulking and a leaky faucet.  \r\n\r\nWe are frequent visitors to the Valley of the Sun.  Sadly, we will not be staying at this Marriott again.',
 'Ahhhh...heavenly Marriott bed, how I love thee.  The best thing about a full-service Marriott is their beds.  Hands down.  After working 12 hour days I know I can climb under the fluffy down comforter and fall asleep within minutes.  Those beds are the bomb people.  The beds at this Marriott did not disappoint...but the rest of the hotel fell a little short.  It is an older property and a little overdue for a makeover.  Simply put, it is just not the nicest Marriott I have ever stayed in.  Maybe it is the location (downtown Mesa is not the most exciting place) but the hotel was pretty vacant when I was staying there.  My guess is that the hotel management is theory is that if there are no guests there to accommodate, why bother putting forth the effort.  The staff was nice, not the best but definitely not the worst.  The housekeeping did not skimp on the cleaning...but they definitely skip on the towels.  Maybe they were ticked off that I used the majority of my towels each day (hey, I am 2 shower a day gal with the wicked hot temps in Phoenix!) but there were 3, yes 3, days that I was left towel-less.  Zero.  Not even a wash cloth.  I learned my lesson after the first time and always checked to make sure I have towels BEFORE getting into the shower, but come on people.  Towels are just SUPPOSED to be there; right along with the free Bath and Body Works shampoo and lotion that has a weird scent they do not even sell in the stores.  Each time I called the front desk they would have towels to my room within minutes, but the point is that I should not even have to worry about not being stocked with towels.  If it was not for the fact that I had to "air-dry" one night after my shower, I would probably have given this property 3 stars.  As a previous reviewer stated they do give you milk and cookies each night if you are on the executive floors so that was a nice touch.  But the towel thing irritated me, so it will stay a 2.',
 'On Saturday, March 12th, I reserved a room for my 15 year old son is birthday celebration.  We invited 5 of his friends with the plan to have a night full of swimming, movies and gaming.\r\n\r\nWhen making the initial reservation, I was informed the amenities would include all of the above. Upon checking in we learned there were no movies channels and the TV was not capable of ordering movies for viewing. A Red Box was not available or in walking distance. Additionally, there was no gaming system in the room as I was assured there would be.\r\n\r\nAfter checking with the front desk, I was informed we could bring our own gaming system to the room and hook it up. We live 40 minutes away from the hotel but my husband drove home and picked up the Xbox. After driving over an hour to bring us the gaming system, my husband discovered the Xbox could not be played on the hotel TV.\r\n\r\nAgain we went to the front desk where we were told by maintenance and the Acting Manager, Tatiana, that the TVs in the Marriott were not compatible with gaming systems.\r\n\r\nA few hours later I checked my bank account. It was here I discovered three unauthorized pending charges from the Marriott for over $300. The boys had no way of charging anything to the room and I had not purchased anything either.\r\n\r\nI immediately went down to the front desk and spoke with Tatiana. She stated she had no idea where the charges came from and she could not do anything to help me. She said I could contact my bank and dispute the charges. \r\n\r\nWhy would I, the customer, have to dispute charges made by the hotel?! Unauthorized charges they gave no explanation for! Tatiana argued with me for over an hour at which point I asked for her manager is phone number. She called her manager Nate, and I informed him of what had occurred. \r\n\r\nHe stated he would refund the money of the charges and for the room stay. After resolving the issue, he stated he would contact me to let me know it was taken care of.\r\n\r\nSunday and Monday passed with no contact from Marriott or Nate. The charges had been processed through my account.\r\n\r\nI took action and called Nate.  He said there was nothing he or the Marriott could do to help me and my only option was to go through my bank for resolution. I was furious. Not only did Nate not follow through with his initial promise but he put the responsibility of fixing the issue on me and my bank. Obviously I am not a valued customer and the Marriott is not a customer focused business. From the amenities to the lying to the stealing from my account. I could not have been more frustrated or disappointed.\r\n\r\nAfter speaking with my bank on Tuesday the 15th, they stated it would be a drawn out process to do a dispute and I would not see a refund for several weeks. They urged me to contact the hotel. I called the Marriott back and requested Nate call my bank. \r\n\r\nNate did eventually work things out with my bank and he agreed to refund my money. Nate still could not provide a reason for the unknown and unauthorized charges. At this point it was too late for him to recover the bad customer experience that he, his staff and his hotel provided.  I will never trust a Marriott again as I feel they stole from me, know they lied to me and was provided terrible customer service.\r\n\r\nOn top of this, it ruined my son is 15th birthday party. Had the receptionist and manager been honest from the beginning with regard to amenities, I would have chosen the Marriott on Warner in PHX as opposed to the Mesa locale. From this point on, I will never stay at another Marriott, nor will my large, extended family.\r\n\r\nI have reported my experience to the Better Business Bureau as well as outlined my the interaction here.\r\n\r\nIf I could give this hotel 0 stars I would!!!!',
 'Stayed at hotel for three days (April 18-20), was there for The xx concert. We checked in with Rafael. He was extremely helpful especially after he heard that our luggage had been lost at the airport. Rafael also helped us print out the tickets for the concert. I asked for a high floor with a good view! Was even able to see the venue! Also  I believe her name was Roberta? , gave us a bag full of toiletries, which helped us out a lot! The employees at Cafe Azul also very nice, the manager even gave us water before we left restaurant to walk over to the venue. The lady that gave us our Starbucks also very sweet. Over all it was a great stay, everyone was nice and friendly. I would definitely stay again.',
 'The rooms are nice and bigger than expected. The setup allows me to be comfortable and do my work while out of the office.\r\n\r\nI was pleased with the friendliness of the staff upon check in. They were very informative and helpful.',
 'Went into the lobby restaurant with my 17 year old daughter, during the 2017 comic-con/ animae/con at the Mesa Convention Center. The restaurant was empty and people were checking in and out of the hotel at their leisure.  There were two employees at the bar, a guy cleaning glasses and an older blonde server. She came over and handed us some menus. I ordered a turkey club, hold the mayo and two diet cokes. My daughter, being a Vegan, did not see anything she liked. The order finally came. They didnt hold the mayo, they forgot the drinks. The server was visibly insulted when i asked her to take it back. After a while(20 minutes!)the correct sandwich came.  The sandwich was awful. It tasted old and dry.  Oh well, I expected as much. So we decided to leave. The bill was $20 and some change. I gave the waitress $21.00 and told her to keep it. She made a remark under her breath and gave me my receipt. My daughter and I left and we walked over to the convention center. We went into the small cafe behind the hotel and sat down. My daughter was dressed in her maid costume like alot of the convention attendees. About 15 minutes later, the server from the Marriott cafe walked in with two other staffmembers. I said, "Is there a problem?" She said, "Yes, you forgot to pay!" I I said, "Oh really? What do i do about this receipt you gave me?" She said, "Let me see it." So i showed it to her. Shes goes, "Oops, sorry" with a big smile on her face. Thats when I realized she that for spite. It was revenge for having take the sandwich back. Thats when I lost it. I got angry and told her, " Do not call me a thief you dumbshit. Go get your manager!" She turned around, walked out and never came back. My daughter begged me to let it go, because she was there for the convention. I never went back and reported to the manager.',
 'Pool being renovated hopefully as it is gross.  Meeting room ok. Cafe not open for lunch .. where to go without car?  Yay for sports grill across the street for something to eat.  Hotel us tired ..,..,',
 'This place gets no stars at all because they totally would not even give me an extra 30 minutes late checkout they said absolutely positively not because they had other people coming then we had over 900 fireman here and none of them could get 30 minutes late check out after all the money that we spent here, I really do not understand why the Marriott would not do this all we ask is for an hour to 30 minutes extra late checkout we spent over $6-$700 here and still did not get a late checkout I will definitely make sure that I keep on posting on these people even on Facebook and let everybody know not to come here to spend their money elsewhere, next year we will find another hotel to go to, The manager was not even available for us to talk to which was very convenient for them, Plus I left a message at the desk and they would not even return my call I will definitely make sure I call corporate , Food was terrible and housekeeping was last night but they sure did greet us and take our money',
 'Awesome service, all staff including Josh.\r\n\r\nClean rooms. Great food. Quiet enough. A steak through room service only took 20 minutes. Everything was exceptionally well done.',
 'Never going back there again. The first problem was the they forgot to clean our room. The second night we were there we got back to our room and the maids never came to clean or give us clean towels. I called down to the front desk and the guy told us it was late and there was no one to come make our bed or give us towels. I explained to him that since we were expecting the maids to come clean that we had taken all our sheets off the bed and put them in a pile on the floor earlier that day. After reiterating this to him, he agreed to find someone to come put sheets on our bed and give us new towels for the bathroom. The guy who came up to our room was very nice and apologized over and over. The next morning I needed to do laundry and noticed there was a laundry room on the first floor. I called down to the front desk and asked them if they had quarters I could buy from them and the front desk clerk told me yes. I got all my laundry together and went down there to get my quarters and was told there were no quarters. I told the girl I had just called three minutes prior to ask and she told me the person in the back I spoke to must have "misunderstood" what I as asking. How can that be misunderstood? \r\nI received an email about a week after asking me fill out a survey about my stay with them. After writing on the survey what I wrote here, I received an email back from a representative of Marriott apologizing to me and telling me she hopes I try them again. Why would I "try" them again without any kind of an incentive?? Apparently Marriott does not understand that I can just go to their competition. How ignorant or cheap to "hope" I will try them again. I teach business at the community college level and I will always use this example of bad business with my students for many years to come. Bad move, Marriott!',
 'nice hotel, friendly staff. the room and Bathroom are very clean. towels are fresh and as white as new. bed is comfortable. worth the price. they have got outdoor pool and spa tub. hotel was clean all around. they got gym inside as well.',
 'Booked a room for one night, Monday December 12th, as a friend and I were going to a concert at the amphitheater next door. Check in was easy and the room was as advertised and clean. We were booked in room 307. Went to get ice on the 3rd floor, no ice. 4th floor. No ice. 5th floor. No ice. Had to ask an employee to take us to the 12th floor before we finally found a working ice machine. \r\n\r\nRoom service was average. Check out was simple. However, I noticed about an hour after I arrived home that I had left some toiletries in the bathroom. I immediately called the hotel and was in the middle of giving my information to the front desk when the call was cut off. Called back again and the phone was never picked up. Called again today and was told that if there was anything found in my room it would have been put in lost and found. Asked the front desk woman, she said she had not heard from room service or the maids that anything had been located. Said she would call me back. I have never heard back from anyone.\r\n\r\nMost importantly, included in what I left behind was a prescription for a controlled substance that would be worth money to sell. I am very disappointed in my stay and will not go back to this hotel. A simple call back would be appropriate. I would imagine that all guest items left in rooms would be immediately put away and the guest contacted. None of this happened.',
 'The rooms and the hotel as a whole are nice, décor and cleanliness-wise. That is not my issue, though...\r\n\r\nMy fiancé (now husband) and I decided to stay there since we were getting married right down the street. We instructed our out-of-town guests to stay there, as well as any guests that were partaking in the open bar at our reception. We called ahead of time (we are talking at least a week in advance) and we were told there would be a complimentary shuttle service from the hotel to the venue, as needed, starting at 4:30pm and then one trip coming from the venue to the hotel at 10pm, when our reception ended. We made arrangements with everyone according to what we were told.\r\n\r\nCome 4:30pm the day of the wedding, I am standing in the lobby with the wedding party and we asked about the shuttle service. No one knew what I was talking about. The front desk girl (who was very nice, but not very helpful) shrugged and said it was not in the books and they did not have anyone to drive the shuttle. She finally went and got a "manager" (I am assuming he was a manager as he never once introduced himself or tried to fix anything) and he told us that he "vaguely" recalls us calling and said that he had no one to drive the shuttles. So there we are, stranded as we did not have enough room to cart everyone over and still get ready for the wedding. We had guests from out of town without any transportation and we had to ask some of our guests and wedding party to shuttle people to and from the hotel. Talk about embarrassing!!\r\n\r\nOh, and 10pm comes and there is a shuttle driver sitting outside of our venue. I told him to turn around and go back because we were told by the hotel that there was no shuttle service and we had made other arrangements. He got snippy and stormed off like we wasted his time. We had to ask some of our wedding party to leave the wedding early to help us drive everyone back to the hotel. \r\n\r\nNot once did the "manager" offer a solution or even try to remedy the situation. I did not have time to sit there and argue as it was already half an hour after I was supposed to be at the venue by the time I even got any answers, if you can even call it an answer.\r\n\r\nWhat was even funnier is that my husband and I were walking out of the lobby after checking out and eating breakfast the next morning, and this "manager" saw us and turned around to head in the opposite direction. On top of that, they sent me a final bill (which was correct), but my credit card shows a much higher charge which is just salt in the wound and one more thing I have to take care of.\r\n\r\nOther than that the room itself was nice, comfortable, and quiet.',
 'Stayed while in Phoenix for a bachelor party.  I was the organizer and booked on the Marriott website.\r\n\r\nMy only complaint was that the double-bed rooms cannot be modified with a roll-away due to fire codes.  If I had called ahead, I could have saved one of our party a backache, and I am sorry that I did not.  Not really their fault.\r\n\r\nOther than that, the rooms were clean, beds and pillows comfortable (most comfortable stay I have had in a LONG time), the desk and housekeeping staff were friendly and on top of their games, and the place was really, really close to Hohokam Stadium where we went to watch an A is game for Spring Training.\r\n\r\nFacilities were nice, the restaurant was serviceable (even good when they were not busy) and everyone we ran into with a Marriott name badge was friendly and had a smile.  I will be back on my next Spring Training trip.',
 'Came for a conference.  Rooms were decent and decently  priced.  Hotel is undergoing renovation but it did not hinder getting in the or out.  Fitness center closed. Room service has limited options.  Tried it one night the other night ordered out.  Staff is responsive.  Nice conference rooms with decent lunch buffet options',
 'We loved the service we received at Delta Hotels in Mesa. We used this as the room block for our wedding and loved having the fire pit outside to gather at night. Not a fancy hotel, but good basics!',
 'Worst company ever do not believe any of their promotions!!! We bought a deal with them for a Christmas Light Tour and the cancelled us on the day of! No explanation, they just left a message and told us to get a refund from KGB deals. Now we have to tell 3 kids who have been waiting for this for over a week that a disrespectful company has canceled on them for no reason. I warn anyone about them, if they can do it for a tour, they can do it for your wedding, an airport ride, or any special occasion. Truly the most UNDEPENDABLE company EVER!!!!',
 'Limo connect is the worst company I have ever dealt with. They cancelled our pre paid KGB deals Christmas light tour 5 hours before we were supposed to be picked up. The woman who originally booked us was also extremely rude and now we have three very disappointed children to deal with. This company is very unprofessional do not use them.',
 'Everytime I am in town I find an excuse to use this company.\r\nSo far they have provided amazing service for a bachelorette party, a holiday light tour, and a birthday party.\r\nEvery experience outdoes the last!\r\nThe vehicles are always beautiful, fully stocked and our driver is always well prepared, very professional and extremely attentive to our needs.\r\nI can not wait to be back in September to head out and have some fun in the hummer limo again!',
 'Definitely worth parking here, especially if you are traveling over any period of time in Cleveland that involves snow fall (November to like April).  Get in on their member rewards, and they will send you a card that you can insert and use instead of taking a ticket every time you park.  You can build up free parking with your stays.  If you work for UH, sign up through UH is group rates and it saves you a little bit of money to boot (especially if you stay for an extended period of time).  Perk is that they have complimentary water as your leaving and I will not have to worry about scrapping my car when I come back from a winter trip',
 'I had to update my review after parking for a week (at $10/day) and finding my car covered with bird poop. At least 7 droppings left on the hood/windshield of my car - requiring me to have to shell out for a car wash. This place is not worth it.',
 'I like parking here because it is covered and less expensive than other lots.  Some people do not like taking the shuttle over to the airport but I do not mind. Flying is a giant hassle anyway so what is another 15 minute shuttle ride??',
 'The best place to park @ CLE.  Covered parking....pick you up at your car and drop you off right at the airport, and it is less expensive than the parking onsite @ CLE.  When you return you are dropped off right at your car and they help with your bags.  On top of that they have a frequent parking program.  I will be back many times',
 'I am, and continue to be, a big fan of this place. The parking lot is very convenient to get into and out from (just off Snow road exit from 71). The people are always nice, the shuttle drivers are quick, the price is right ($8/day) and it is nice leaving with a cold bottle of water.',
 "After years of parking at the garage connected to the airport I decided to try this lot in an attempt to earn free rentals. \r\n\r\nI tried both Park Place and Airport Fast Park.  Park Place shuttles were always available and usually empty.  Fast Park seems to have reduced shuttles that are frequently packed.  Twice I have had to wait for a second shuttle at the airport as the first is full.  During both waits I would witness three Park Place shuttles cycle through. \r\n\r\nThe staff are usually very friendly and great.  Occasionally you will find a driver that just wants to get up in your business knowing where you are going and why you are going there.  A little annoying but I get that they are chatting you up for a tip. \r\n\r\nThe structure, while covered, does not necessarily protect your car from the elements.  The lot is very dusty, they really need to run a street sweeper through. Unfortunately there are many many potholes throughout the lot. Which is a real pain in the buns for their raised shuttle buses. It is a real kidney punch hitting a pothole. \r\n\r\nSome positives are that at least in winter your car is never stuck in a spot, and you never really need to brush a car off like you would at Park Place or Park'N'Fly.  They routinely offer free newspapers at checkin and always offer complimentary bottled water at the exit.  That is probably one of the only reasons I continue to return. Well, that and their free parking rewards. Just read all the rules in great detail.  They offer discounted points burn rates for multi-days.",
 'The covered part is very nice. The drivers are friendly and you get on and off of the shuttle right by your car. Walk is short.',
 'The parking was quick and and the drivers were polite. Great way to find parking although  the numbers were confusing when you had to go to the b colum to get to to the a colum so that was the only downside but thanks to a little help from the driver we were able to figure out how to fix it. Luckily they were able to clear it up and my family and I could have an amazing vacation and it is always that way(except for the confusion with parking) but other than that we always have a fun time.',
 'Under roof parking.  Shuttle drivers pick you up at your car, and are very helpful--give them a tip.  Check out is easy.  Ask about, and go online, to buy the annual pass with perks if you park there often.',
 'The staff was awesome and quick to pick up and drop off. And they had great little back packs for the kids with airplane activities. It was a great experience! Highly recommend this covered parking experience for your next trip.',
 'Been using the covered parking for years, but will not any longer.   Cars get covered with bird droppings and ownership has no solutions.  Unless you want to have to drive directly to a car wash, do not park here.',
 'Love this place. I have been flying a lot recently, and I always park here. $8 a day can get expensive though, but it is well worth it for the covered parking (no digging my car out of the snow!) and also the fast shuttle service. I have never had to wait for a shuttle. They are always there at drop off and pick up. They go the extra mile to pick up your bags from your trunk and put the bag into your trunk if you have not done so yourself. Also, they give you little cards with your car parking number and instructions on where to find them after you land back at CLE. Love this service.',
 'I travel a lot and always park here. The shuttle is waiting to pick you up from the airport 99% of the time. If it is not, another one is immediately behind it. The shuttle ride to the lot takes about just as long as it would take you to walk to a long term parking spot in the garage connected to CLE.',
 'Happy overall with the service provided but it is getting more expensive. This visit was the first time they were fully booked and had to divert people to uncovered parking. Luckily members are given covered parking in these situations - whew! It is not worth the risk of having to dig out your car. The shuttles are pretty quick door to door. A few times on the return trips I have had to wait a little longer than I would like in cold weather. It would be more convenient if the shuttle pick up was directly next to the airport. You can get a complimentary newspaper on the way in and a bottle of water on the way out. The service has not changed over the last 8 years I have been using it, so I was shocked to see it is now $10 a day! It used to be $7, and there were coupons on top of that. May have to explore alternatives..',
 'Covered Parking?  In Cleveland?  And for less than the airport lots?  Yes!\r\n\r\nI travel for work regularly, and even though work would pay for the garage, I park here.  Why?  The shuttles run every few minutes during the day, and take you right to your car.  It is only a few minutes slower than the garage (in theory).  In practice, the fact that it is much faster to get in and out of the FastPark lot means that it is about the same amount of time as the Airport Garage.  Even when I am in a hurry, I park here.\r\n\r\nPlus, there is a loyalty program that rewards frequent parkers!\r\n\r\nOne downside to be aware of is that rarely (usually when the weather is horrible) the lot will fill up and they will have to overflow to outdoor parking.  20+ trips and it is never happened to me, but I have seen cars in the overflow lots when I came home once.',
 'While I love the covers lot, the speed / number of shuttles has deteriorated. They used to have 1.5 to 2 x the number of shuttles picking up. Now it is the opposite.  I thought l may have to start using the airport vs off parking services.',
 'The dropoff used to be at the departures doors and the pickup was at the baggage claim.  Now the dropoff and pickup place is at a small lot just outside the short term parking lot.  It is a longer walk outside and the walkways are uneven.  You also have to navigate two escalators to get into the terminal with all of your luggage.  At $11 per day, this is not cheap.  Now it is not convenient, either.  I will not be back.',
 'LOW CLEARANCES (Less than 6 and 1/2 feet)--Watch out!! I have been a regular customer for almost 10 years and have always had a great experience until my last visit 22-28 Sept. I used the same vehicle (2006 Ford Escape) for my 21 Sep (Cancelled flight) and subsequent visit 22-28 Sept .  My 21 Sep visit was fine with the 77" clearance required for my vehicle + kayak roof rack.  However, due to the low clearance on my Row B parking spot, I broke the kayak roof rack. The manager refused any kind of compensation saying I should have used common sense--it fits in my residential garage door just fine!',
 'The AAA discount also helps\r\nBe sure to show your AAA card. A very entertaining staff',
 'COVERED parking minutes from the airport.  Parking here during the winter was well worth the extra .50 cents - $1.00 that I could have saved by parking at the other 2 lots on the same street.  My only issue with Fast Park is they NEVER HARDLEY EVER have any newspapers.  I guess you have to park by 6am to get a paper each week.',
 'I would give this store a zero if I could! I went in to fill my propane tank at 6:30pm today on a Monday, the guy sitting behind the counter then lied to me said they do not fill tanks past 6:30 the sign on the window says they fill them 7 days a week and there were two guys sitting in the store doing nothing! I then said OK then got in my truck called another store which got me to customer service they are supposed to fill tanks until seven. I then went inside and told the guy I was on the phone with customer service his name is Addison fricker. A tall white guy with a beard in his early 30s. He then refused to refill the tank again I said OK I will go some where else that wants business he said OK did not even care. All this time I am on the phone with customer service he then runs outside after realizing he could get in trouble then rudly rushes to the tank like I was inconveniencing him fills the tank leaves it there and said go inside and pay. I am like wow. Unbelievable service worst ever. I could not believe this was a corporate owned store . I highly recommend going to another location this guy was soooo rude and I own a business I wonder what would of happened if I was the owner of u Hall and was treated like that. Thanks Addison fricker your a lazy jerk.',
 'Worse Uhaul experience ever! I would never go to this uhaul ever again. Guy at the counter was extremely rude and unhelpful. It was my first time renting a truck at uhaul and he seemed annoyed with the questions I was asking. They clearly do not inspect their trucks. Gas needle was broken and we were told truck had a full tank of gas. We only drove 16 miles and we chose to fill up the tank because if not they charge 5 dollars a gallon!!!! I put 20 dollars of gas and the truck still needed more so it clearly did not have a full tank when we got it. When I explained what happened the guy at the counter (same guy from earlier) was very unhelpful and just told me to call his manager... it is the closest uhaul to my house but I would rather drive to a farther one than deal with them ever again!!!',
 'The worst Uhaul location in the country, they lie about mileage, do not put fuel in the truck, I believe they do something to the gas gage. I rented a truck, I traveled one mile and the tank was empty, I had to buy gas to move and buy gas to return it! They claimed I drove twenty miles and I had only moved one mile away from the old location, that is 3-4 miles at best. They had the same little tricks when a friend recently moved! Use this location at your own....believe me you will be at risk!',
 'I worked for this Uhaul corporate customer service during the summer. I was told during a training class that customers would not be allowed to abuse employees, verbally or physically. I was told that there were policies in place to protect against this type of thing. \r\n\r\nWell I soon found out that this does not include certain people. I was called the N-word by a racist customer and the company did nothing about it. Not even refuse service to the customer. I was very shaken up and did not understand why this was acceptable. They treated it as if this is a normal thing that happens and it is ok to call their company with this type of language and hate. This was someone who called in with hate in her voice from the beginning of the call. I brought this to the attention of the company, that the policy was overlooked when it came to this incident. Nothing was done. \r\n\r\nIt is 2018. Hate will continue when companies like this will not hold people accountable for their out-dated views and hateful words and attitude.  I was a decent worker and was paid very little for all I did. It was not worth it.\r\n I will no longer stand by and be silent. I will never work for Uhaul again or give them business.',
 'Their customer service is what would bring me back to this facility. Guy at counter was nice, fast, efficient and made my experience a breeze. If you need a moving truck, go to u haul.com make your reservation and pick up at this location. Wo not be disappointed.   Guy at counter- keep up the good work.',
 'These guys are awesome they explained everything I needed to bring in to help us move as fast as possible. I asked to upgrade and they got us into a charger r/the and when we brought it back and needed a ride their driver was out so the manager gave us a ride to the stadium in his personal car.',
 'I use these folks every year when I go to to the Scottsdale Arabian Horse show and they never fail to get me in and out quickly with great customer service. They are usually considerably less expensive than renting from the airport and are just a quick cab ride away,',
 'I will never rent from this company again. I had a car for a month waiting for body work to get done. I found out this week that there was an issue with my insurance company continuing the rental and no one called me. My damage waiver was also discontinued because of a screw up on their end. They have refused to pick the rental up at my body shop because THEY do not have a relationship with them!!!! I have to drive to Enterprise which is out of may way and then they will take me to the body shop?????',
 'I love this location so much, the customer service is friendly and awesome. I reserved a Honda Online but they upgraded to dodger! I will recommend all my friends to this Enterprise location!',
 'We picked up our reserved car today and Bri was our agent. She explained everything really well and allowed us to easily choose different options. I do not think anyone I have rented from in the past has ever explained the features of the car so thoroughly and efficiently. Kudos Bri...I could only hope that you or someone like you could take care of us in the future.',
 'Every one in this location try to help you with any requests you have. We seem to always get a auto we like. Bonus,  we do not have to pay PHX taxes.',
 'Van was ready for us when we got there and check in was quick. They had the best price of many Enterprise rental places in the area we checked.\r\nOnly complaint we have is  with the Enterprise rewards program...Couldnt use our points for a one way rental. And Phoenix airport will not let Enterprise outside of airport pick us up so we took a cab to the rental office, but it was very close to the airport.\r\nRental office, price and van were great!',
 'Great customer service and a great value! Called the same day I needed the car and they had them available. They gave me a great deal on the rental. I will definitely use them again next time I am in Phoenix',
 'Very friendly and knowledgable staff. Service was fast and we were on our way in no time at all.',
 'Had issues w car I rented from other location. Talked to garret there. In my view, customer experience was really bad.',
 'Check-in and out was fast and the employees were very helpful and professional. Less than two miles away from the airport so their rental prices are lower.',
 'Great customer service! Friendly staff and such an easy process. There was a time when I was renting a car from them every weekend during the $9.99 a day season. They always have cars available , they are time efficient with picking you up from your home or office or wherever you might be and same thing with dropping you off after you drop of the rental. I have rented cars from HERTZ and BUDGET and honestly Enterprise is the best. Both Hertz and Budget had hidden fees and I was charged up to $100 more than what my "invoice" said. I have not once had any problems with Enterprise , they are very friendly and get the job done. I will never rent a car from any other rental car place other than Enterprise.',
 'Always amazing service! I have rented here twice and always get amazing customer service and great deals to accomdate with my needs. All the vehicles provided are reliable and gas efficient. I last rented the Ford f150 truck to Los Angeles it was incredible. Spacious, smooth and great surround sounds. I was suppose it drove smooth through Echo Park into the high hills and swizzle roads',
 'They handled my shattered window with professionalism even when I had to check with my credit card company before paying the charges, as I had declined all insurances and relied on my Visa.\r\n\r\nHope my Visa comes through and honors this claim when all is said and done.',
 'Easy in and out. The employee (I do not remember his name) was very nice and a pleasure to talk to. He got me in and out in less than 10 minutes, AND in a car I like :-). Will definitely consider renting from this location again.',
 'Emily is the best thing to happen to Enterprise rent-a-car. Enterprise did not have my car ready for an hour after my reservation but Emily made it right. She is the perfect example of what customer service and human beings should strive for. I will definitely be renting from Enterprise again because of her.',
 'Emily was super helpful and kind throughout the entire process. She was always trying to go the extra mile and made sure I knew everything about the car and the agreement. Joe was also very courteous and helped me on the phone to rent and return my car seamlessly. I will definitely be renting from enterprise again!',
 'Had a reservation for 8am.  No Car.  Told me to come back at noon.  No car.  Evidently told about ten people they could rent a car only to have them sit for well over an hour waiting for cars to arrive.  The employees chose not to convey to anyone that they were out of cars but let them check in anyways.  Some people had been there over an hour and half waiting for a car with at least another hour wait.  HORRIBLE service.',
 'Had a great hassle free experienc at this location.  Everyone that I interacted with was helpful,  professional,  and experienced.  My car was ready and clean.  The price I was quoted was correct and I was in and out.  I will definitely be back here again.  I recommend highly.',
 'Wow, I made my reservation a month in advance and I arrive at 4:50pm and no car was available it has been 1hour now and still waiting for the car.  I came referred by my boss and I have to say that they have not lived to the excellent customer service that they boast about.  Also there are other clients waiting as well and some of them do not know what is going on. I hope for a better experience when I bring back the car. We will see.',
 'I needed a car quickly due to an accident. The staff were able to pick me up on a busy Saturday with only a an hour notice. The driver and front desk staff were friendly and professional . Knowing insurance would take care of the bill, they were very good about only putting a deposit on my CC and transferring the billing to the insurance company once all the paperwork was completed.',
 'We like the new building that they have on seventh Street but unfortunately when we arrived on a Thursday midday they did not have enough cars. There were three sets of people waiting for vehicles and there was only one person in the office getting the reservations completed. It took a lot longer than expected.',
 'Emily signed us up so very helpful... the office personnel even picked us up (Brianna) from our hotel and took us to the office to pick up our rental...a big thanks to you all it made our trip to Phoenix so smooth and a huge success can not say enough nice things about how helpful you all were',
 'Best rental experience I have had in a long time. Once I was called up to the counter to review my reservation I was in and out in under 10 minutes. Friendly staff and willing to work with me and my debit card ( call to see stipulations ). Will rent from this location in the future. Reasonable rates as well - impressed.',
 'My friend James and I flew into Phoenix on August 3rd.  We were going to drive up to Flagstaff for a wedding. In the haze of having to organize the trip and life is curveballs, I managed to book our car at the Flagstaff airport rather than the Phoenix....\r\n\r\nSO there we were, in the wind of Phoenix Sky Harbor with our pants down. "What do we do?" we asked ourselves. Almost all vehicles were rented out and the lowest we could get til the 6th was about $500. We decided to try our luck at the next nearest Enterprise.\r\n\r\nIt was well worth the gamble because that is when we met EMILY and MADISON (if y\'all are reading this, we were gonna surprise y\'all with some food stuffs, but we got back to Phoenix too late). Our Uber dropped us off. The available cars in the lot looked slim...so we worried. However, Emily and Madison were quick to help us out. We explained our situation and they were very understanding. They were not sure if they had any cars ready, but they checked anyways and were able to rustle up one for us! Now that is what we called gracious and bodacious service! Honestly, James and I would have asked them to be our dates to the wedding, but we had a feeling they had to work or had better things to do than hang around with us and our shenanigans.\r\n\r\nJames and I had not seen each other in 3 years, and this trip quickly went from a headache to a rambunctious roadtrip all thanks to Emily and Madison.\r\n\r\nWe both will be skipping the Sky Harbor vehicle rental and head to the 7th St. Enterprise the next time we are ever in town. Then, we can only hope that we receive the assistance from Emily and Madison!',
 'We rented for a smaller car for a month but needed a larger car for the week.  The manager suggested that we rent the larger car for a week and turn it in at the Sedona store and then only pay for the larger vehicle for the time we needed.  As it turned out they did not have a smaller car when we went for the exchange so we kept the larger car and they only charged me the smaller car rate for the rest of the month.  When we returned it to Phoenix, they called a cab for us and we were off.  Excellent customer service and friendliness.',
 'Checked us in fast but had to wait for a car to be delivered, overall not bad though, not great either.',
 'Worst car rental place I have ever been to, tried calling the office 10 times and then the next few days and never answered, when I got there phones ringing the entire time, long lines and no other cars to choose from, advertise as giving a Toyota or Nissan then end up with a cheap Hyundai with a broken fender which they said they would have to charge us for, until we argued about it then said that it had already been reported... Choose something closer to the airport even if they charge more',
 'Terrific customer service and staff was super friendly.  I would highly recommend this branch office to anyone!!!  \r\n\r\nMy vehicle was in the shop and so Enterprises picked me up.  I was assisted by Shawna at the counter who informed me they did not have a van for rental even though I requested one. She went the extra mile and called the other branches to find one.  I ended up walking out of there with a Tahoe but with a promise that she would keep looking.  They did not find me one but that was ok.  My husband ended up loving the Tahoe.  \r\n\r\nThe assistant branch manager Alex was extremely friendly when I wanted to exchange the Tahoe for a smaller vehicle.  I was in and out of there in about 15 min.  \r\n\r\nWhen I returned the vehicle, I dealt with the branch manager and she was super friendly as well.  They gave me a ride to Tom is Auto Body.  In sum, if I ever need to rent a car, I would give my business to them!',
 'This one is hard to believe as I have used Enterprise so much for personal, business, and even for my customers & family in town for visits. So on my last rental I had a family member get into a motorcycle crash and I needed a last minute rental to get thing done for them. First place I think of is Enterprise. We get the rent and right away I feel something is off with the AC but we had to get to the crash ASAP could not go back. So on are way back from San Diego In the middle of the Dunes the AZ starts to go out... within an hour we had not AC at all. IT was so hot my wife had to use her inhaler a couple times. The only way we could get the AZ to work was to pull over, stop the car for 10-15 min and it would work for a bit and go out again. \r\nI called before we got back to PHX and let them know, and talk to Enterprise about it when I dropped of the car. I was told someone would contact me within 2 day.... that NEVER happened. I called them back... was told it had to be handle by the Regional manager & I would get a call..... 10 day later that STILL never happened! I called again, the store lead said that he would just take care of it and asked me "Well what do you think we should do".... I informed him its not for me to state that, as I am the customer. the out come was him saying well it was "ONLY" a day rental so we will just give part of your charge back. So after almost two weeks, driving almost 200 miles in the heat, and me having to call over and over... none of that is a factor as "it was ONLY a day rental" So maybe next time I should view Enterprise as ONLY a company that NOLY cares about money and ONLY cares about their customers when they spend a good amount of money.',
 'Rented a car for a month and was very satisfied with the vehicle and customer service.  The cost was several hundred dollars less compared to the airport location and other rental car companies.  Getting to the downtown location from Sky Harbor was easy - $16 cab ride plus tip.  Got the car I requested and off we went for a month in AZ.  Drove to Sedona and Tucson during our stay with no issues other than the low tire pressure light came on a few times.  Called them and was told to have the tires checked at another Enterprise location closer to where we were staying.  They added some air but nothing serious.  Returning the car and getting to Sky Harbor was quick and easy.',
 'I have never had as good an experience renting a car. The enterprise location here is super convenient, near the airport, and way cheaper than other options. Alfred helped us on check in and return and could not have been better. He was super helpful in getting us a car with good mileage for our long week of driving and gave us tips on things to do in town. Nice job Alfred and Enterprise!',
 'Ok, so I rent quite a few cars but have started to realize how much more it costs if your directly at the airport so I branched off and decided to take and Uber to this Enterprise. I made the reservations at 1/6 the cost of what the airport enterprise office wanted. Took a 5 minute uber ride and had a fantastic experience. Esme helped us pick which car we wanted and was awesome. Took maybe 5 minutes to look over everything and we were off on our way to Sedona. She was also there when we dropped the car off and remembered us and asked about our trip to Sedona. Pretty top notch service from a rental car agency if you ask me. I will definitely be back and will be going to this location. This actually took less time than waiting for the airport shuttle to the rental car place. Plus you do not have to stand in lines like you do at the airport either. This is a no brainer. I should have done this way \r\nsooner. I will be back. Thanks for the great service.',
 'They staff at this Enterprise were vey helpful and friendly. They gave me an upgraded model as a curtousy and were very happy to do so. I would always use this location and Enterprise when I go to Phoenix!',
 'Awful customer service. From giving us the wrong reservation, to having to wait an hour after a 3 hour flight, to leaving an expensive pair of designer sunglasses in the car with a "promise someone will give me a call if they find them or not." Needless to say I never got the call. I am sure an employee is enjoying those glasses.',
 'Great experience, due in no small measure to Emily Riordan.  Emily was courteous, responsible, motivated, and an absolute pleasure to work with.  She clearly went out of her way to provide the best possible customer service.  In short, she is a consummate professional!  Kudos to Emily!!!',
 'Had my car for two weeks and loved the quick easy , friendly service. The staff is friendly and very professional, I had my car for an extra day and called it in with no hassles ! Love this Enterprise :-). Totally recommend this location.',
 'Fast efficient service at pickup and return! Upgraded car with only 600 miles at NC. Shop around and find that Enterprise is best!',
 'Amazing service, awesome properties, and an excellent check-in/check-out system make 702 Housing an excellent resource for anyone in need of temporary, furnished housing.  Whether you are relocating (like myself) or in town for a duration (like most of my trade show clients), 702  offers a great option to those seeking to live outside the suitcase lifestyle.  \r\n\r\nAdam was awesome.  When I found my permanent housing solution 3 weeks prior to my scheduled end lease date, he hustled to find a tenant, and delivered.  Not only did I get my full deposit back, but I also received a check for the the unused days (once the new tenant moved in).  Classy. \r\n\r\nI will use 702 Housing for all my employees relocating to, or visiting, Las Vegas, and I highly recommend their services to anyone in need of a "home" while staying in Las Vegas.',
 'Excellent rentals and excellent service.  We used 702 to house a consultant on a long-term assignment.  Adam was great to work with, and the selection and quality of apartments was beyond satisfactory - even for a picky traveler.',
 '702 Housing was exactly what I needed during a short-term work project in Las Vegas. I stayed at the Flamingo Palms and the location was great. Short walk to The Palms and Rio casinos, both of which have shuttles to locations on the strip. Adam was fantastic to work with and helped make it a smooth transition from the east coast. I would strongly recommend them for anyone looking for a temporary option in Las Vegas.',
 'Yes  this place is awesome. I had Tranquility apartment, which was first level, but protected from sun. Place was clean, I had everything I wanted to start there- they have pots, pans, plates, glasses. All you need is your food and cooking oil, sugar and salt.\r\nI was very happy. They offer free cable included in price. Nice quiet place quite tranquil. Very secure. I love it every minute. Our manager Adam Sanchez was awesome and answered to all our e-mails in minutes. Great place believe me.',
 '702 Housing is awesome! I rented a 1 BR at Flamingo Palm Villas for 2 months and could not be happier. Price was great, place was clean and secure, and was a convenient 5 min walk to the Rio. Perfect place to stay during the WSOP. Very pleased with the company and everyone that works for them. I highly recommend them if you want a comfortable place in Vegas!',
 '702 Housing came through for us in a pinch. We needed a local Henderson, NV apartment for a month since our twins were born 2 months prematurely in the local hospital. 702, especially Adam,  could not have been easier to work with via phone and email. The 2 bedroom apartment we rented in a gated community was nicely appointed with pots and pans and even came with enough soap, dishwasher detergent and toilet paper to last us for the first week. I would highly recommend using them for short term housing around Las Vegas because we had such a positive experience.',
 'I recently separated from my husband and needed a temporary place to live. I chose a furnished condo because I did not want any added stress on top of beginning the process of a divorce. I found a furnished two-bedroom condo in Seven Hills; managed by 702 Housing. \r\n\r\nMany things broke or did not work when I moved in, but when I called 702 housing to report these things, they offered to fix everything wrong. Some of the stuff was things that should have been noticed and fixed prior to me moving in, such as broken blinds in the living room, broken washing machine knob, and blood on the mattress pad, but as soon as I brought it to their attention, the owner said he would ensure these types of things do not happen again. \r\n\r\nThe person I originally spoke with about these issues was not the kindest person in the world, but the owner took over communication and was very nice and tried to do whatever he could to fix any problems. Also, the person who came to actually fix everything broken was very nice. \r\n\r\nI would just advice people that this is not like staying at a hotel where if something goes wrong, they can simple put you somewhere else. Things break and it can be a huge inconvenience, but 702 housing was willing to do what they could to fix any problems.',
 '06/11/18: Still a 5 star rating. Deposit was returned for the amoumt stated. You wont regret using them. Thanks again.\r\n\r\nThis company saved my life. We were between homes with our furniture in storage and our cat in tow. I had no idea where my family was going to lay our heads until my realtor turned me on to these guys. The apt we rented for 5 weeks was completely furnished. We only needed our clothes and tooth brushes. It was clean and quiet. My only complaint is that you do not have any rentals in the Northwest side of town which would have made this stop perfect. I worked with Adam, I  believe his last name was Sanchez. What a nice young man. He knew that I was probably confused about the out by process, so he gave me a gentle reminder of what I was supposed to actually do. Thank you so much for not treating me like a dumb senior. We will see what happens with the deposit. We left it very clean so we will see and I will update the review. So far would highly recommend this company for a short term fully furnished rental. Thank you again Adam for being so kind and patient with me. It will not be forgotten.',
 'I can not say enough good things about Sam and Lisa and the class act they have going on at 702 Housing.  I would STRONGLY recommend both the facility and the property management to anyone needing a short to medium stay in Las Vegas.',
 'Really classy! My wife and I went to Vegas for an expo for our business an did not want to shell out a ton of cash for a hotel (we were not there for the slots hehe). \r\n\r\nSo glad we found 702, basically gorgeous luxury condos, ready to go. Very close to everything but still able to get work done.\r\n\r\nWould recommend to anyone taking an extended business trip to sin city!',
 'I bought my car from this dealership.   The staff are very kind and friendly.  Rouf was very helpful every step of the way.  I would highly recommended this dealership.',
 'I have bought 2 cars here and service my car here.  Today they went above and beyond even their usual high level of service and went out of their way to handle a few issues I had which were related to my car, but not something I would expect them to deal with.  Thanks Brock specifically.',
 'Bought a new car here back in 2014 (my first new car) so kind of new to the whole dealership experience. I have dealt with dealerships in the past but not for as long as I have with Toyota. I can safely say my experience so far has been pretty great with this local dealership.\r\n\r\nThe staff here are very friendly, always greeted with a smile and a hi. Always checking in on you to make sure you are comfortable and you have either a coffee or cup of water, which is nice to know they care.\r\n\r\nMaintenance service here on a regular day is pretty quick and you are in and out in about half hour to an hour depending on what is being done of course. But during those high seasons you can expect to wait a couple hours. No problem though as they shuttle you home and pick you up right on time (at least for me) the lady driver I had was very charismatic and enjoyable to ride along with. \r\n\r\nObviously this is a dealership so kind of expect dealership prices, but not as bad my previous experiences. All in all, good place to get an oil change with a smile. No hidden fees, they are pretty straight forward and will not mess with you or your wallet and if they do they will let you know and let you decide how to proceed which gives you some breathing space to think what to do next.\r\n\r\nKeep up the great service Toyota! Not many types like these anymore!',
 'awsome family dealer, they are honest and friendly, give good service\r\nfor a fair price. will continue to go for years to come',
 'I take my car here for sevice  and have always felt that I am treated as a king. My service advisor , Joe, is amazing. He explains everything  in detail and in a way I can understand. The service on my car is completed as described and in a timely manner.',
 'This is your fairly typical Holiday Inn. \r\n\r\nRooms are reasonably-sized, beds are standard, has a small coffee-maker. Prices are fine for a downtown hotel. There was also a small heating light in the bathroom which warmed it up nicely in the morning. While showering, it made the bathroom warm and steamy: I suppose you could turn it into a greenhouse if one was so inclined.\r\n\r\nDuring my stay, I was awakened by the sound of barking. No, not wild animals running the streets. Browns fans spilling out of the room on the way to the Dawg Pound. Which brings me to my point: it has a pretty nice central location for downtown Cleveland. The Rock and Roll Hall of Fame is within walking distance, it is across from the Lakefront airport, and the stadiums are nearby. \r\n\r\nThere is a shuttle service that was taking fans to the games and also stopped at Tower City. I did not have a problem with the shuttle (it picked me up within 5 minutes of notification) and the rail line at Tower City takes you directly to the airport ($1.75/one way). \r\n\r\nIf you are doing anything downtown, it is pretty convenient.',
 'This hotel is very unprofessional.    Skip this hotel if you can.  There are two issues this specific time.  The first was that they kept giving me the wrong type of room.  Only the third room I saw was satisfactory.  The second issue was that despite their agreement on the phone (twice!) to send their shuttle to pick me up from the museum,  they have blown me off.  I ended up waiting 1/2h then walking back in the searing midday heat.\r\n\r\nWhen I first checked in everything seemed great.  I had requested a non-smoking room, and also asked if they can put me in a room with a view of the lake.  The lady cheerily said yes, then also offered to put me in a a room with one bed instead of two since I was alone.  She also said she can get me one with a fridge.  However, when I went up to my room I discovered that it was actually none of the above except the fridge.  Somehow everything I actually wanted before the fridge she had neglected to account for.  A non-smoking room was the only thing I really wanted, and I got a smoking room.  So I called the front desk and they sent me to a different room.  This room was on the non-smoking floor, but was NOT CLEANED YET!   The first mistake happens, but I have never encountered a hotel so disorganized that they make the same mistake twice.  Wait I guess it is not the SAME mistake.  One was a smoking room, and the other, an unmade room.  After 1/2 an hour of riding the elevator back and forth and having keys to many rooms in the hotel, I was able to put down my bags!\r\n\r\nTheir "free" shuttle service is better off unused, that is, unless you only plan to go one way.  Catching one to get somewhere is easy.  However, you can not seem to get one to come pick you up despite two phone calls.  This was in the early afternoon on a Sunday.\r\n\r\nSkip the Holiday Inn, go to the Marriott or anything else.  They are all closer to the nicer place of downtown, and much more professional.',
 'I am actually sitting in my room at this hotel as I type this.  I am in bed, where I have been for hours, trying to figure out where the heck to get something decent to eat around here.  \r\n\r\nIt is a nice bed.  Clean, with crisp, white sheets and about a thousand comfortable pillows.  There is a massive Philips flat-screen TV on the opposite wall, perched atop just one of the assorted dark hardwood pieces that make up the decor (and general aesthetic theme) of this room on the whole.  Everything is a tad "dark" in here, although not in a bad way - it is more of a "Ooh, I kind of feel like this could be a pretty swank, expensive hotel, if only I could forget the fact that it is surrounding neighborhood is a tad ghetto".  Now, I realize that any native Clevelander is about to punch me in the face for my referring to this area of Lakeshore Drive as "ghetto" - it is really not even close.  However, I am not exactly leaping out of my window to go strolling down the road with an air of relative safety.\r\nBut, I digress.  The hotel... the hotel.  \r\n\r\nUpon check-in, which was polite and professional, I was assigned a smoking room, which was quickly changed to a non-smoking one at my request.  All smooth, with no hassle.  The staff was helpful, informing me of all the services the hotel offers, and gifting me with a chocolate hammer in order to apologize for the fact that this place is under construction.  Apparently, every hotel in Cleveland is under construction.  Oh, there we go again... those darn over-generalizations based on silly personal experience.  The construction, while noticeable in the lobby, is not noticeable in the room.  It is finished, and nicely so.\r\n\r\nI am off to try to get something to eat.  Watch out for the $16 extra they put on your bill if you park in their garage.  I mean, they do let you know that it is going to happen when you get here, but still... it is not as though I can park anywhere else.',
 'Super pricey!!! They changed us $80 to change air filters, when you get get it done at auto zone for $20',
 'I can not believe I would EVER give a car dealership a great rating... However this one deserves it. Every time I have ever bought a car at a dealer I never leave happy. I always feel touched in the wrong way. \r\n\r\nI worked with Kiwi and it was absolutely the best car buying experience you could have. I never once felt pressured, worried or had anxiety. The fact that there is not the sales managers makes it already better than every other place in town! They do not have paint add ons or bogus 90 day warranties. They give you KBB for your trade and I think the whole process was 3 hours. \r\n\r\nAfter this modern, not skeevy, approachable car buying experience- I would literally never go anywhere else. Please do not change as I will continue to recommend.',
 'Had a small misunderstanding with a service advisor so I spoke with CJ, the service manager. CJ was very understanding and corrected the issue right away. CJ offered us 100$ off a light bar for the inconvenience. The appointment was supposed to be 4 hours. At 5.5 hours I called and they said it would be another 1.5 hours. I would have like a phone call if your going to be 3 hours late on my vehicle. Brought the truck in at 830 and got it back at 1630. I will not be using them for anything again.',
 'Can only give three stars: on a positive note, they were no nonsense quick and easy to deal with on the sales end. On a negative note; they say they support Luke Air Force Base and military personnel, but they can not get anybody veteran plates for their vehicles. But you pay documentation fees to them, to deal with paper work related stuff with DMV. When I bought a car last year, that dealer had no problem getting my veteran plates. Now I can go spend two hours at the DMV. Then I come to find out couple days later that they did not even fix the third brake light on the vehicle, which is a safety issue and couple of things that is safety related. There was another issue with the vehicle that they told me that the vehicle was designed that way. When I was talking to a guy at Starbucks he showed me how to fix the issues(I understand it is a Toyota dealership, when a guy at Starbucks show me how to fix it, it says a lot about your mechanics). And also particular used vehicle I bought, particular dealership sits right next-door to them. I stop in at that dealership and asked them about the issue and they told me that it was not designed that way and no vehicle is designed that way after 60s no matter the make. I just hate being lied to, says a lot about people is character. Just protect yourself on buying a car because dealerships will lie to you to get your business or I should say your money.',
 'The people here are very friendly and punctual when it comes to you. They help you get back on the road ASAP so you can get get back on your way. :-)',
 'This service experience was so bad, it actually made me join Yelp to warn other people. I took my car in for scheduled maintenance to find out that they charged a minimum of an hours work for a 25 minute job. The service ad visor (Paul) was short and rude on the phone and the Service Manager (Phil) did not offer anything, even after I told him my hubcaps were installed incorrectly and cracked as a result. To finish off a good day is work, they did not tighten my oil plug after a routine oil change. Thankfully, I saw the leak so my engine did not seize up. I would select another Toyota dealer if you have to use one!',
 'First time here having my oil changed. Service is friendly and there is FREE coffee and FREE snacks while you wait!!!',
 'Certainly the most painless car buying experience I have ever had. Bought a 2010 Xterra from Willy Perez, and I could not be happier. Willy was incredibly friendly, and made the whole day easy. After having been to a few other dealerships over the last month or so that were not so polite, this was a welcome change of pace. Could not recommend it more.',
 'Fantastic experience.  They offered a fair trade in value for me sight unseen.  They provided all info and list of fees upon request and honored all of them.  I felt the discount of MSRP was fair and consistent through different trip packages.  Ask for Elgin Castro, prompt, courteous, and professional.  Would highly recommend.',
 'In April 2017, I took my 2005 4Runner in to have the cracked dash replaced under warranty. It took four months to get the dash, but I was glad the Toyota extended to warranty on this. \r\n\r\nWhen I took it in, I asked that they only replace the dash, because I had heard from other owners that were unhappy about some of the recall actions that Toyota has done, such as modifying the accelerator pedal and ECU re-flashes.  \r\n\r\nWhen I picked up my 4Runner, I learned that they did every Toyota recall action, including the infamous gas pedal chop and ECU re-flash. (Brake modification) I had earlier asked that those actions NOT be done. \r\n\r\nThe management did a good job at easing the situation. They gave me a loaner car and offered some complementary maintenance and an upgrade (with my permission) to my 4Runner. \r\n\r\nThey replaced the modified gas pedal with a complete new unit, but the pedal was as small as the parking brake pedal and I hated it. I was able to get an after market pedal at my own expense and it is now similar to the way it was.  \r\n\r\nI know there are positive reviews of Avondale Toyota and I would hope that going forward, they would not do unauthorized work or changes to other owners vehicles. \r\n\r\nTo some, I am sure this may seem like a trivial thing and that I am over-reacting, but to me it was a violation and a violation of my trust.  I am not angry and I do not carry a grudge, but it is unlikely I would trust them with my Toyota again.  \r\n\r\nMy advise... Be wary.',
 'First off, Richard Bertanza is the greatest! He is patient, caring and knowledgable.  Initially I was torn between leasing and financing a vehicle, but Rich thoroughly explained the benefits of leasing versus buying.  He took his time to show me some cars and did everything he could to make sure I was not only happy with the Rav 4, but that it was exactly what I wanted.  Never at any point did I feel pressured to buy even after stopping by dealership a few times before making my final decision. Rich made everything super easy and exciting. Everything I asked for he went above and beyond.  My expectations were far exceeded.  I will never look for another car salesman again.  He is my go to car salesman for life!!!!!!',
 'Sure, everyone hates buying a car and having to haggle over price. If you want to skip that whole part of the experience, then this is the place.to.be. We walked onto the lot intending to look around, ask some questions, see a few prices, and possibly buy. We ended up buying a car WITHOUT feeling like we would been taken and were extremely pleased with the overall experience. They do indeed do no haggle pricing here- the price on the sticker (minus any rebates) is the price you pay, and the prices overall looked pretty comparable. They told us they are not allowed to cut the pricing down from what is on the tag. The primary salesman does all of the paperwork in front of you, including financing. We never even talked to anyone else.\r\nI can not overemphasize how much stress this took out of the process on our end. They took our trade in, gave us what I think was a more than fair trade value, and walked us through the whole process step by step. There was never ever a point where we felt pressured, the salesman gave us plenty of time to talk and think, and he left us alone or stayed out of earshot several times so that we could discuss. \r\nBuying something expensive like a car is still a moderate to high stress situation (especially when we had planned on doing it in a few months, not NOW), but this place made the entire experience as pleasant and transparent as possible. We will definitely be back and will send our friends there as well.',
 'I have never purchased a vehicle here but this is my fourth time bringing my Prius here for service and the service is horrible. The first two times, I made afternoon appointments and I waited for over 2 hours. The second two times, I made 7am and 8am appointments, thinking early morning appointments would be shorter. I was wrong. I am currently in my second hour of waiting for an oil change. I will never come back to get my car serviced. Not sure what the point of scheduling appointments is when the waits are this long.',
 'The best car buying experience ever.\r\nNo pressure, no sales tactics here-\r\nI bought exactly what I was looking for & the price was more than perfect. \r\nThe sales guy Preston was the very best! \r\nBe sure to ask for Preston - happy car or truck shopping.',
 'I should have written a review immediately after I purchased my vehicle from here. (2013 Toyota Camry Pre owned), but I wanted to feel out the car and see how the customer service was. I must say I am extremely pleased. I worked with Larry and Lorenzo and they both did a great job with finding me the vehicle that worked within my budget but also met all of my requirements as far as what I was looking for. I will say I did not buy the first day I came in. With this being my first major vehicle purchase I wanted to ensure I was making the right decision. And I did. No pressure. No huge sales process. Just accommodation to my needs. After a month and a half of having the vehicle I had a dashboard light come on. I texted Larry and he told me to come in and took care of it no problem. No hassle. No charge. No wait. I am very pleased. I will always recommend the Toyota brand, but especially to Avondale Toyota.',
 'I have had such a frustrating experience with this dealership between the last two days.  I was working with Dave.  Yesterday he gave me a monthly of $329 and $2,000 below what I want for my trade in.  I left because another Toyota dealer told me he could beat that deal.  Of course the other one lied and actually gave me a worse deal.  \r\n\r\nDave asked me to call him so we could discuss this morning.  I did call and he read me a description of a car I was interested in that came in at closer to what I asked for of a payment.  I go online to compare and every since RAV4 has the exact same picture and description.  I ask if the car I am comparing actually has the cross bars and he tells me no.  Ok, well the picture does.  I am told this is just a stock photo.  I then tell him ok if you can get me the one with the payment I have asked for I will sign, now he is telling me it does not have the features he told me it did this morning.  WHY DO ALL CAR SALESMEN LIE???  I am not an idiot!  I have all four vehicles up on their webpage and have them compared.  To my surprise they all have different prices, all have the exact same picture and description.  How is this a comparison tool if the picture is not what you are actually getting and the description does not change even though these are not the same vehicle.  This is TERRIBLE BUSINESS and is sooo misleading.  \r\n\r\nPublic be warned!!!!!!!!!  Their pictures and descriptions are not what they are actually selling and the numbers do not seem to be right either!!!!!!!!!!!!!!!  CAN YOU SAY BAIT AND SWITCH????\r\n\r\nOver it!  Toyota will not get my business now, you are all crooks!!!!!!!!!!!!!!!!!!',
 'My wife and I went in to see prices and get an idea of what would make most sense for us financially. Their costumer service was great, and they had patience when it came to showing us different vehicles and test driving them while knowing we would not purchase one. We told them exactly what we wanted to pay and they met the price and ended up getting it even lower. We were so satisfied that we ended up leaving the lot with a brand new car. Five stars from us.',
 'This review relates to the service department. We are on the 4th visit for the same problem. First time replaced wrong part. 2nd time they did not have the part. 3rd time the part came in broken after they would kept our car for two hours. Shuttle bus did not arrive twice and had to uber both times. Car wash was horrible. Customer service was lacking. Online scheduling did not work. They have the wrong phone number in their system after changing 3 times. Should I go on? They offered a free oil change for our time. We just want the part fixed, nothing free. I will update review once the part is fixed. Manager said all the right things but had no true understanding of the time we have lost due to their mistakes.',
 'My girlfriend and I purchased a Toyota Rav 4 yesterday could not have been a easier experience. Thank you Rob and the salesman Aaron for your help.',
 'I am glad I chose to bring my car here for service! I definitely recommend working with Greg Whitwell. He was awesome to work with and super helpful through everything. He made the process as quick and painless as possible. Thanks guys! :)',
 'I cannot express how wonderful Phillip Gibbs was to work with this morning.\r\nPhil is the Service Director and he walked me through several issues I was having with my car, as well as what maintenance was needed and when I should have that maintenance done.\r\n\r\nOther service departments have been less attentive and I always felt like I was being taken for a ride. Not today. I am confident in what I have been told and how to move forward. \r\n\r\nI trust that Avondale Toyota operates under integrity and I would recommend them to anyone.',
 'DO NOT BUY A USED CAR FROM THIS DEALERSHIP! I went in with my husband in mid-June to purchase a certified and power train warrantied used 2012 Honda Accord from salesman Michael Norman. The buying process is the easy part. Just make sure what you are buying is checked out by your own mechanic!!!! \r\n\r\nOn Sunday I parked my car in a parking lot with a concrete curb at the front end of the parking space. As you know, most of your front fender goes above this curb, so your front tires can hit and this prevents you from driving up on the actual curb on the sidewalk. \r\n\r\nHowever, I barely had the front end of my fender over this slab of concrete curb, and when I backed out of the parking space, the entire front fender of my car came off, and the front passenger side fender liner was completely on the ground and was zip tied! From the beginning I thought something was wrong because the fender was not 100% aligned to where the headlight is and would stick out. I am guessing this car was in some sort of accident or had damage that was not reported (because I had my brother in law do a Car Fax before I purchased). But nevertheless, they still sold it to me. \r\n\r\nOn Sunday, my husband called them and told Michael Norman what had happened, he called the used car sales manager John Rondo to inform him of what had happened and I had my insurance tow it into their dealership. When I dropped my car off and handed MIchael the keys, I explained to him exactly what happened. I backed out and because the fender liner was not attached it hooked onto something and ripped the front fender off. He said he would call when it was fixed. \r\n\r\nOn Monday, my husband and I go to the dealership, and because it is after 5pm there are no managers there. They hand me a paper saying they fixed it and used a genuine Honda replacement part (does not show proof of this on the paperwork). I go outside to check it, and both ends of the fender are sticking out and not pushed it. I put my finger behind it and it popped open.  The front driver side right above the headlight is not clipped in either. Who in the right mind would have taken this so-called fixed car back? I refused to take it back and let the young man know to tell the salesman and service manager that it is unacceptable and I want it fixed. \r\n\r\nMichael TEXT my husband and said that the manager wants us to pay $125 out of pocket to fix it and it is out of his hands and gives my husband the number for John Rondo to follow up with because he is just a middle man (During this time, he still does not explain what the issue was, and what they tried to do to fix it, nor did he tell us how and what words he used to John to explain how the damage happened- you guessed it...he tried to blame me!)\r\n\r\nWhen my husband tries calling John on Aug. 19th, his vacation message is on that he is out til August 17th and leaves a message. Today John called and left a message so I call, and after getting transferred 3 times by Lexy and Summer, I got a call from Michael. I asked him to explain to me what the issue was, how they tried to fix it and how come on Monday when I went to pick up the car was not fixed properly. He said that when my husband initially called he told him "She drove up on the curb and then came back down and the fender came off" WRONG. He gave this false information to John and this was the reason they attemped to only fix the liner. Pretty much he is calling me and my husband liars, when in fact he misunderstood and gave the wrong information to the manager. He should have consulted me and made sure he knew exactly what happened especially since when I brought the car in for repair, I went into detail explaining it. Dealerships want the least amount of work and cost involved for them when doing repairs, so it is easy to blame the driver for something they should have made sure was in good condition before allowing it to be sold on the floor. There is no room for assumptions and that is exactly what Michael did..he assumed. \r\n\r\nI then told Michael "After the phone call, I came in there handed you the keys and explained in detail what happened exactly. You should have used this newest piece of information and updated John about what really happened since you did not comprehend what my husband said in the beginning." Of course, he does not want to take responsibility and say he is doing me favor by even fixing it in the first place. Well, you get a nice little commission from the crap you sold me Michael, so in actuality I am doing you a favor! Your job is to be professional, honest, and willing to keep your customers happy especially when they make an investment in a product you are selling as certified and inspected bumper-to-bumper. \r\n\r\nAfter speaking with John, he said he will fix the fender to a 95% of what it originally was, so I am waiting to see what they actually do to make this wrong a right.',
 'They will add GAP to your loan without asking for $900 and hope you do not notice. PITA to get it off once you notice too. Read every line of your contract.',
 'The online website says that you deal with one person and one price, etc. They did not lie! They have proven that they have integrity and that they are trustworthy. I also learned that they are family-owned, which usually makes a difference in my past experience. \r\nThe buying process was a very pleasant experience for me. There was absolutely no pressure, no having to negotiate for fair pricing, and no headaches. I felt like a valued customer ...and even though I was buying a certified used vehicle I was treated as though it was a brand new vehicle. The staff was very cordial, but the sales rep who made the difference for me is David Serratt. He was professional, friendly and very informative. He helped to make the whole process easy and stress-free. \r\nI would recommend this dealer in a heartbeat.',
 'Update to my review... They worked hard to make the wait up to me with an extra discount and constant updates. That is worth a better rating to me! Nobody is perfect and the effort is meaningful.',
 'I have bought about 5 cars in the last 13 years and by far the best experience ever. Not only was I left alone but there was no last min paper work change, price adjustments or anything I picked out a car they made it happen and I came pack and picked it up al together I spent an hour and a half  on the lot I would recommend them to anyone',
 'I needed to write this review to add to the huge list of 5 star reviews Yelp lists for Avondale Toyota. We moved here recently from NY and needed to find a Toyota dealership to service our 2014 Prius.  How fortunate for us that Avondale Toyota was the nearest one. From the first moment we drove up we have been treated with utmost courtesy and professionalism by each and every employee. A special mention of our dedicated Service Advisor Tracie Seib who clearly deserves Employee Of The Month every month! She has completely eradicated our natural fear of stepping up to the service desk in a car dealership. She is a wonderful advocate for her customers and completely makes you feel at home. Each of our visits have left us smiling ear to ear and confirmed our intention of getting into another Toyota when the Prius lease\r\nis up in 60 days. Do yourself a favor and put yourself in their good hands.',
 'Avondale Toyota is DISHONEST.  \r\n\r\nWe purchased two Toyotas from Avondale Toyota.  The first, a RAV4 in 2009 after researching prices and services including the Costco discount.  Everything was great at first.  We bought a second Toyota - a Venza in 2010 the Costco discount was less than the "one price" at Avondale Toyota.  As an added incentive (besides being closer to our house) said we would get the Toyota extended warranty - Toyota Care - that provided extra services like oil changes and tire rotation for 2 years.\r\n\r\nIn summer 2011 I was in Salt Lake City Utah when an oil change was required.  I went to the Toyota dealer who said that we were not covered by Toyota Care, the one year oil change policy had expired.   Not a big deal - I paid for the oil change and said I would resolve the issue when I got back to Phoenix.   When I returned, Avondale Toyota said that salesman was gone and that I did not have Toyota Care, but they would do one more oil change to make up for that promise, but would not rotate the tires. \r\n\r\nWhen I went back this past spring (2012), I had to argue to get that next oil change - even though it was originally promised through Toyota Care, then as a remedial measure - and they would absolutely not reimburse me for the SLC oil change.  \r\n\r\nNow that is not the end.  All along, from the first month, I said the car was pulling to the left.  I went in for warranty service 3 times including one recall.  Each time I said it was pulling but they said they tested it and it was OK, but that they would document the issues.  My bad.  I never looked at the service slips.  It was documented once and they did a "road" test, not an alignment test.  It is out of alignment and no, I did not hit any curbs or rocks or potholes, while driving or parking... ever.  \r\n\r\nOne more thing that is really dishonest.  I looked at the service slips.  Guess what, the SLC oil change they said I took 5 quarts of oil (they listed Valvoline as the type).  The 2 oil changes that I had from Avondale Toyota said 6 quarts and the one they wanted me to pay for (the last one) said 7 quarts.  The price of the filter and "shop" parts were higher than the SLC Toyota dealership.  The owners manual says with filter, the capacity is 4.7 quarts.  So when they thought I as paying, they were going to bill me for 2 additional quarts plus extra changes.  When they did it under warranty, they over-documented 1 extra quart and probably either wrote that off as an expense or charged Toyota.\r\n\r\nBottom line... do not do business with Avondale Toyota unless everything is written, signed, and double checked.  Even then, out of principle, I would never go back.  Not a lot of money - but certainly, just the thought of their dishonesty would keep me away.',
 'Be aware of the cheating going on in the service center. I stopped using them when they told me I needed a tire rotation on tires with less that 400 miles on them. My dad got a 2 year free oil change deal when he bought the truck and they told him it expired 4 months before the 2 years was up. Do not trust the service center here.',
 'Historically I have been a dealership hater: too many headgames, too many salesman circling out front and condescending finance people in the back. Avondale Toyota turned that trepidation on its head. \r\n\r\nNo cheap negotiating tactics (no negotiating at all - the numbers are set), aggressive pricing and no surprises. I was cynically waiting for something bad to happen and it never did. There is not even salesmen lurking out front. The price that was quoted via the Internet is what I paid. \r\n\r\nLots of the frills you would expect from a modern dealership (Snacks! Water!) but bottom line is the prices are good and the experience is near perfect. We had the affable Elgin as a sales guy / finance person (knows his stuff!) but I imagine this dealership is philosophy goes across the board.\r\n\r\nWe gave this dealership a shot because of Yelp! reviews and are happy to say they were on the money. I have shopped at many dealerships, always left feeling subhuman and finally have a go-to place.',
 'The absolute best dealership in the valley.\r\n\r\nI have bought my last five cars there. I will continue as long as they continue with their current business model.\r\n\r\nIt was easy all five times. One deal we did on the phone and picked the car up after hours in less that 30 min. This is how it should be.',
 'I hate shopping.  For anything.  So car shopping, to me, is especially painful.  I was very glad to go to Avondale Toyota. Terry Repovsch was very friendly and honest, and he gave me good and thoughtful advice.  He did not just say what I wanted to hear, and he did not try to "sell" me.  He presented options and helped me come to a decision.  When it was time for my second car, I was glad  to work with him again.  I am very pleased with my car and with my experiences here.  He remembered me right away, and I felt I could ask him any question.  They do not do any "haggling" here.   You get a good price, a fair price.  And they have snacks.  :)',
 'I had the BEST experience here at Toyota Avondale with Richard Bertanza! He was very patient and explained everything in great detail. We were in and out in 2 hours tops. I ended up with the car I wanted and great service for years to come!!!',
 'We really appreciated the no hassle approach of this dealership. Riley was professional, kind and helped us to find exactly what we were looking for at a great price. I highly recommend paying him a visit.',
 'AT delivered on their word. Offered to pay first months loan payment and offered my first maintenance at no cost. The only thing to follow up is to take back for a rattle that i thought had gone away before it was at dealership but its back. Hopefully nothing major. They were classy peeps and nice though out the process of getting tore pressure light fixed. I would recommend AT\r\n***************\r\nFinally got my truck back after 3 weeks!! Yes very frustrating and nerve wrecking but i got it back. GSM offered to pay my first months payment so hopefully it all goes through. Will definitely update my star rating when i see that go through and ensure everything is done right. CJ the service manager has definitely been the kindest and ensures follow ups are made. \r\n\r\nGoing on 1 week now and issue still not fixed. Kind of ridiculous that the car i purchased has spend more time trying to be fixed than me driving it. \r\n\r\nThis alludes to the dealership is failure to check the cars they sell. I would understand that they have made me aware of this issue before buying it but the issue was there at the time of purchase and it was going to be taken care of.\r\n\r\nFYI - before buying a used car do your research and read up on Arizonas Used Car Lemon Law\r\n\r\n***********************\r\nBought a pre owned vehicle two weeks ago. Was promised that the tire pressure light was going to be taken care of. 4 visits later and still not being able to fix the issue. Today will be the 5th time they look at it. Good thing is this time i dont have to drive 45 minutes back and forth to drop off the car, they will pick it up. \r\n\r\nI want to give this place 5 stars because they are a good dealer but this situation is becoming extremely aggravating. \r\n\r\nPs - will update my review if this issue ever gets fixed. Its definitely been a sour experience.',
 'I will not come back here again, the service department was very unorganized. I had an appointment to get my car tinted and get some other work done as an I owe you since we made a purchase. I was asked if I needed a loaner car since it would take all day. I said yes and said my husband would be bringing in the car. I was told he needed to have his ID, registration, proof of insurance and a credit card. I had written all this down so I am certain I made a request for a loaner car. \r\n\r\nWhen my husband came in they said it did not show that we asked for a loaner car and finally over an hour later they gave him one. Couple hours later \r\nHe was called to pick up the car and he asked if the tinting was also done and the person he spoke to  said Yes. We live an hour from Avondale so he wanted to make sure before he drove back. \r\n\r\nWhen he got there, he notice that the car was not tinted and asked the person who helped him and he told him it did not show that it was scheduled for tinting. Are you kidding me? Prior, to picking up the car he spoke to someone else who said that the tinting was done and now he comes and picks it up someone else say it is was not scheduled for tinting. I do not understand how they do business, I am very disappointed and for sure will never come back to this dealership again. It seems like everything we scheduled for had some sort of problem. \r\n\r\nMaybe you should send out a confirmation to your customers showing what they made an appointment for as well as sending them a final confirmation that shows what was completed on your end before they pick up their car through text or email so stuff like this will not happen.',
 'Over the years, I have leased a number of cars from Honda, Nissan, Infiniti, and Toyota dealerships. I had the pleasure of meeting and working with Jesse Frazier. He was more than helpful, upfront, and extremely transparent. He was so transparent that it almost shocked me because in all of my experiences with sales associates at the dealerships have been shady( for lack of a better word). I was not able to lease from them because I have a lease that I cannot get out of but, I will be coming back to this dealership because of Jesse.',
 'I was very happy with the purchase of my Toyota but the service is terrible every time I bring my vehicle here for the oil change it is a minimum two hour wait they need to not over schedule I am going to try and find another dealership for service',
 'There a joke in this world...wife went looking at a 2013 Tacoma and they wanted $6000 down and $850 a month or with a cosigner $2000 down and $650 a month for 4 years...she told them where to shove it and left..bad thing with them is you see post in Craigslist for $500 and up to $1500 down, liers just like the rest of dealers,just these guys push it to the extreme',
 'Excellent customer service ,  oil changes do not take long , snacks are available and a play area for kids while waiting.  Buying a car here was quick and easy.',
 'My 2017 Camry got a check engine light and my car had a strong odor of gasoline after service closed, I asked the receptionist if there was anyway they could get me a rental and she said they were closed so she recommended me to come in bright and early at 7am on Monday so they could look at my car so I told her I left for work at 6am cause I work in north Scottsdale so I told her I did not not want to drive my car to Scottsdale and back because I was afraid my car would blow up or something from the strong odor of gasoline and she put me on hold to talk to a manager. When she came back on the phone she said her manager was going to get a hold of the rental manager to see if someone could come in tomorrow(today now) to get me a rental and I left my name and number and no one has reached out to me. It is great to know they do not care if their customers car blows up on the freeway cause it is not a sale! THANKS AVONDALE TOYOTA YOU GUYS ROCK!!!! The dealership I work at teaches their receptionist to hand out rentals cause they know stuff like this happens, you guys might want to look into that!',
 'My spouse and I come here for our Scions maintenance - very happy with such great service and the Toyota Warranty. \r\n\r\nI wish I came here and gotten my car from Toyota instead of Jeep. Out of all dealerships - this dealership never made feel pressured with a kind "Here is my car, call me when you made your decision." \r\n\r\nI love my Jeep but the customer service sucks at Jeep Miller. Only if I could of forsee the future --i would of purchased the RAV 4. \r\n\r\nKeep up the good work guys!',
 'I would recommend this place to anyone, especially if it is your first car purchase. Gen help me with my first car purchase and she was very helpful and honest. She went over everything and made sure I understood what my options were. I never felt pressured and I was not upsold in anything. I was shown options of different warranty is but was never pressured to buy. I took my time and asked a lot of questions since this was my first car purchase and I felt very comfortable when I left. I really recommond working with Gen because she is someone that really has a teachers mindset, She didnt just sell me something, she also helped me understand how auto financing works and that is what I was looking for. Thank You for the Great Service!!!!',
 'About as good as a dealership experience can be. \r\n\r\nSaw a nice 2008 Camry XLE on Autotrader early on a Sunday morning. Been looking for a few weeks and finding nothing but shit at the money we wanted to spend.\r\n\r\nGot down to Avondale Toyota and met Scott. I always dread dealing with sleazy, underhanded, vulture-like car salesman, but Scott was quite a bit different. He was very friendly, did not push us into any of the other vehicles on the lot, and made an effort to search out the Camry we liked even though it had not been reconditioned yet.\r\n\r\nSaw the car, liked the car, but it had a few issues. Decided to buy, and Scott had no issue creating an addendum to fix the few problems we had with the vehicle. Overall process took about 2 hours, and we ate most of their snacks in the snack bar. Pricing was OK; I do not understand this "No Haggle" thing that dealerships are moving towards, since it pulls the rug out from the educated and aggressive buyer. However, the deal was pretty straightforward, and I felt like we got a good value, especially given how much recon labor they put into it at the end of the day. \r\n\r\nScott said the car would be finished by following Friday at the latest, as parts had to be ordered for the sunroof. He rang my girlfriend early in the week to tell her it would be longer than expected, but that he was able to get her a loaner car (2016 Corolla S) in the mean time. Outstanding.\r\n\r\nWhen we did take delivery, the car looked great. Every issue had been addressed and corrected properly. We were very happy, and I would likely buy from Scott again given how this transaction went. \r\n\r\nThis is by far the best Toyota Dealership I have come across in Phoenix. If you are on the west-side, skip the others and head here.',
 'My friend bought a Tacoma from you and have had two terrible experiences there that I know of, of which both times that I was with him.\r\n\r\n1st. After taking his truck in to have a lift put in, which you sent out to have done, it came back with a "taco lean".  Apparently this is a common problem with this truck that we had no idea of. So he took the truck back to have this problem fixed but was told that the lift needed to be taken out before any work could be done.  He had to take the truck back to the 3rd party shop at your request, which was wrong, and had that done.\r\n\r\n2nd. When he made the appointment to have this fixed, you then come back and told him that this is normal for this truck. Really, WTF?  You could not of said this in the beginning before he bought the truck, oh he should of known that, Seriously!  So an extra leaf was put in and then you sent the truck back out to have the lift put back in but do not call to say when it was done, he had to call and find out. Again, WTF?  He was told to be there by 5:00 pm to pick it up, which we were, and then we sat there for over an hour WAITING for the truck to be brought out.  Again, WTF?  \r\n\r\nThe young woman at the return desk felt so sorry for us because of the negligence of your service desk, that she was the one that got on them and had the truck brought out.  What is wrong with you people?  Apparently you are more interested in selling your fricking numbers than you are about your customer service!  Thank you young woman who helped us last night and shame on you Avondale Toyota for such a terrible experience and letting me know why I would never deal with you.',
 'I took my girlfriend here to get her car since I had a great experience a few years back.  The way they do business is so far from the traditional monkey/manager crap that you typically see.  The service was so great for my girlfriend, I went back a week later and purchased a car myself.   There was an issue with some scratches on the paint of the new car and thy fixed it with no problems or question.\r\n\r\nI will definitely return again when I get another vehicle.',
 'After years of services at Jiffy Lube & after having a bad experience at Right Toyota, I brought my 2013 4Runner in for routine service at Avondale Toyota.   I have now been back 3-4 times and could not be happier with the service.  Tyler Young has handled my service each time.  I have been so happy with how quickly, cost effective and smooth my car is taken care of.   The customer service is great and does not have the dealership feel at all.  I am grateful for and highly recommend Avondale Toyota and Tyler Young!!!',
 'Had my eye on a red Camry. We came here twice, two weeks apart, to test drive a car. The price is the same regardless. These guys are upfront with the "lowest price" they can give so there is not much bargaining you can do. Our 2nd guy was Kris and he was very friendly and not pushy. I love how they show us the pricesheet so you know exactly what you are paying, the interest, and the monthly payment. THere was no pressure to purchase right away on the same day unlike the Honda dealer that we went to.',
 'I want to thank Jesse from Avondale Toyota for helping me with the purchase of my new 4Runner.  I was not 100% certain I was going to buy and was worried I would be pressured into something I was not ready to do.  The was not the case!  \r\n\r\nJesse was informative, friendly, reassuring but not pushy.  Having researched the 4Runner for a while I was comfortable with their pricing and Jesse seemed more like and advisor and transaction processor then he did a salesman.  \r\n\r\nFor any friends and family in the market for a Toyota I would completely recommend Jesse at Avondale Toyota!  Once again THANK YOU JESSE!',
 'These guys are great I have now purchased two vehicles from this dealership and they are always very courteous, honest, and speedy! I can not stress the honest part of that enough. Most large dealerships you go to will try to swindle every penny you have got by tacking on this warranty and that warranty and eventually the price that was originally talked about ends up being an enormous amount. These guys will be straight up with you and let you know what your final price will be. I will definitely be back and refer as many people as possible.',
 'Avondale Toyota is 5-stars in my book. Scottie Williams would get 10-stars, if that were possible. Scottie is awesome.\r\n\r\nI write good reviews and I write bad reviews. I am the type of person who likes to help people, even complete strangers like you. So, I share this experience to vouch for one of the good guys, Avondale Toyota. They do this one person, one price thing. If you are the type of person who hates negotiating, paying way too much, and/or talking with the sales person, then the manager, then the finance guy, each trying to weasel out every last penny you have in your pocket, then Avondale Toyota is a place you should visit. If you love to negotiate, then look elsewhere. The "one person" thing means that you only work with one person, Scottie William in my case. He presented me a fair "one price" that everyone pays. Well, I verified that indeed it was a fair price. Unfortunately, Avondale Toyota did not have the Camry that I wanted and Scottie could not find one that could be dealer traded. That made me really sad since this is a super dealership and Scottie really treated me right. I REALLY wanted to buy from Avondale Toyota. I eventually found the 2015 I wanted from another dealer and bought from them since the $1,500 Camry rebate will expire soon and I will be on business travel until after the rebate expires.',
 'DO NOT believe the Avondale Toyota hype!  I visited them today with the purpose of researching a used car on their lot.  It was a 2009 Audi A4.  When I arrived, I was greeted by one of their greeters.  Their sole job is to stand outside and greet customers as they arrive and direct them to the appropriate person.  I found this part of the experience to be very pleasant.  \r\n\r\nThen I was introduced to Erik Warren who identified himself as a Sales and Finance Manager.  I informed Erik that I was interested in looking at the Audi, which was advertised on their website.  I was able to examine the car.  When it came time to test drive the car, I was informed that someone else was currently in a deal to buy the car.\r\n\r\nSo, not to waste my time, I said to Erik that I wanted to look at other used cars.  He informed me that they had a used Lexus IS250 in the same price range as the Audi.  I told Erik that I was interested and would like to see the Lexus.  Erik walked me to the used car lot of their dealership.  The Lexus was not there and Erik stated that it must have sold.  As we walked by some of the other used cars, I noticed a 2012 Camry.  It looked sporty and had a price within my range. \r\n\r\nI asked Erik if the sticker prices were negotiable, he stated they were NOT.  He further explained that they were a one price dealership.  I informed Erik that I was aware of their one price policy.  However, I informed Erik that I had looked up the Audi on Kelley Blue Book and the appraised price for the car as equipped was over a $1,000 less than their advertised price.\r\n\r\nErik then said to me that they do not consider Kelly Blue Book car values to be accurate.  He also said that they spend $1,500 per used car to recondition them prior to sale.  I informed Erik that the appraised price on Kelley Blue Book was for a car in excellent condition, and yet still priced over a $1,000 less than their sticker price.  Erik informed me that they look to Autotrader for accurate market appraisals for cars.  More on that later.\r\n\r\nErik would not budge on the firm one price.  The Audi was overpriced, and possibly sold anyway, so I asked to look at the 2012 Camry I saw earlier.  We took it for a test drive, where I learned that the car had 74,000 miles.  Yikes! And only a 2012?  They wanted nearly $16,000 for it.  Still, I wanted to see what a more accurate price for the car would be.\r\n\r\nAfter the test drive, I asked Erik of we could look at Autotrader to appraise the Camry.  He agreed.  While I was appraising the car, Erik excused himself to get some paperwork.  When he returned, he presented me with a Kelley Blue Book appraisal of the car.  Funny, he had told me earlier that they do not use those.  And the paper had a higher appraised price for the Camry than their sticker price.  Erik then tells me that they do look at KBB, but not most of the time.   \r\n\r\nHow convenient.  I called him on that, and that is when it went south.  Erik then accused me by telling me that I have been trying to discredit his dealership all along.  I informed him that I had done no such thing, that I was merely seeking the best possible deal for myself that was not unreasonable.  One where both parties could benefit, but where I was not ripped off.  I did tell Erik that I did not appreciate at all his accusation, and that he had omitted the fact that they do look to KBB for car values.  \r\n\r\nI left the car lot.  I was not there to be accused, insulted, lied to and then spend thousands of my hard earned money with a business that has such deceitful practices.  They like to present themselves as a no haggle, one price business model.   The reality is they mark up their cars more than they should, then they stick to their one price, one person policy to give you a false sense of security.  At the end of the day, they try to rip you off just like any other dealership. And they will if you let them.\r\n\r\nDo not believe the hype!',
 'We had one car in mind from the beginning and went to check it out.  We are not huge fans of the "dealership experience", but it was actually pretty good at AT from the start.\r\n\r\nThe sales process was not awkward, they were not pushy, and I would say their "one price/one person" policy is probably a good idea.  I do not know whether this is an AT policy or if it is Toyota across the board, regardless, I would encourage you to check out AT if it is got the car you are looking for.  They offered us a fair price for our trade, and made us not "hate" going to a big dealership.',
 'Though fairly pricey for service and used cars, you certainly get what you pay for! Most dealers are expected to be more expensive, but the customer service and thorough, highly-skilled leveled servicing make Avondale Toyota easy to accept and hard to under-appreciate. The location itself is gorgeous inside and out and the the team is always moving, mostly smiling and gives off a vibe of familial contentment and even a little light-hearted goofiness.\r\n\r\nThey prioritize each customer, perform outstandingly and even throw in a car wash to boot. They are flexible problem-solvers and even let me store my car until I had the funding and time to pick it up. I sincerely hope I one day have a salary that would allow me to conduct all my automobile services at Avondale Toyota.',
 'We were not planning to buy a car for another few years, but we were unexpectedly forced to do some car shopping after an accident totaled our Avalon. Not only did Avondale Toyota help us negotiate with the insurance company on the replacement value of the Avalon, but they were a pleasure to work with in buying a new Camry. They are professional, honest, treat you like a normal person, and do not surprise you with hidden charges or fees at the end of the paperwork. They really live up to the "One Price, One Person" commitment, and it is awesome to buy a car and not have the feeling the dealership is out to trick you. This is a great place to buy a Toyota.',
 'Extraordinary experience with Avondale Toyota, but that experience is nothing new. We just purchased our 7 Toyota from Avondale Toyota. About a month ago, I thought I would give Larry Miller Toyota a shot. What a mistake! They low-balled my trade in (10K), tried to gauge me on their interest rate (19%) and jacked up their price for the Rav4 I wanted. \r\n\r\nMike Norman at Avondale provided excellent customer service and they do not waste any time. We walked in at 10:15 and were driving our new Rav4 home by noon. They gave me 13K for my trade in, financed me at 2.9%, and their policy of one price is truly the best deal I could find. \r\n\r\nIf you are in the market for a Toyota, you will not regret going to Avondale Toyota. They have earned my highest recommendation!',
 'I am actually going to write this review on the service center, we moved away from bell road toyota and decided to try a dealership a little closer to home. What a relief!!! I really do not like going to a dealership to work on my car, becaue I can do oil and brake changes myself, but sometimes in order to keep my warranty I have to drag it over to a toyota certified dealership and pay there prices. Well I was expecting to pay $300 for there blue service untill I met with there service rep and he told me I could go with a cheaper service and add on a tire rotation and it saved me $100 dollars. Plus he informed me about my battery life and the winter and slotted me in for a new battery free of charge before I hit that 36k mark and can no longer get a free one. So I saved $100 and recieved a brand new battery for my car. They gave me a estimated time when it would be done ( I had a appointment) and everything was spot on. What a good expierience compared to the money hungry service reps at bell road toyota, multiple times I have had to argue with them about how what they wanted me to do and how it had nothing to do with maintaining my warranty. These guys are at least honest and try to help you out. Thanks again Avondale toyota! Big Service requirements, I will bring the corolla to you!',
 'Avondale Toyota and Tracie Seib has done it again.\r\nI could not be more pleased, by the service Avondale Toyota has given me, most of all, the Service I get from Tracie. Tracie is always pleasent, kind and professional, always striving to give me the best of the best  service.\r\n\r\nI have gone to other Toyota Dealerships, whom are closer to  my location, but no other dealerships equal Avondale Toyota and of course Tarcie. Tracie is one of the reasons I keep coming back to Avondale Toyota, and always will continue to come back.\r\n\r\nThank you \r\nTracie and Avondale Toyota.',
 'I had an amazing buy here in October of 2016. I bought a Toyota Camry 2017 with the help of Claudio Escobedo. The sales associate was so helpful, organized, and not pushy at all like the dealership I had just come from. He really took his time answering all of my questions and giving me a feel for my future car. I really appreciate his professionalism and am still enjoying my Camry today.',
 'As usual super happy with my service today brought my wife is car in for its oil change and had a little bit of a hick up in the service line . I believe they just did not realize I had not I had not been helped,all in all I waited an extra 2 to 3 minutes more than I usually would.When the car was finished I was surprised to find out they completely comped my service for today because I had to wait those extra two minutes.As always super impressed I always recommend this place to my family and friends we have purchased our last two cars from here and will continue to purchase cars from here in the future',
 'I get my Prius serviced here and the Yelp ratings lived up to expectations. I work with Pete (Service Manager) who is really helpful and honest... It is very busy but they have a decent lounge with drinks and a TV. Whether you are looking for service/maintenance or looking to purchase, I highly recommend. Bring an iPad or phone to keep yourself busy during service appointments.',
 'Had a small misunderstanding with a service advisor so I spoke with CJ, the service manager. CJ was very understanding and corrected the issue right away. CJ offered us 100$ off a light bar for the inconvenience. The appointment was supposed to be 4 hours. At 5.5 hours I called and they said it would be another 1.5 hours. I would have like a phone call if your going to be 3 hours late on my vehicle. Brought the truck in at 830 and got it back at 1630. They did not put the front grill on right and it squeaks going down the road. Have to bring it back down there again.',
 'I went there yesterday looking for a reliable and reasonable car. The staff was really friendly and welcoming they made me feel at home. I was referred by a friend, he recommended me to go see Maribel Jhonson "la Chilena" she is truly AMAZING! she is very knowledgeable and she make sure I was getting the most for my money. She show me a variety of vehicles that would fit my budget and my needs until I found the one I liked. I picked a 2015 Toyota Corolla LE and I could not be more happy with my decision! The process was very smooth and clear, she took the time to explain to me every single step in the process. I totally recommend this place if you ever need a car I totally recommend to go see Maribel, she made my experience one to remember. I will totally be back!',
 'The rating is more about the service department and not my experience with the dealership as a whole.  In 2006, we purchased a brand new Sienna from this dealership and it was the best experience I have ever had with a dealership.  \r\n\r\nSince then, we have taken the van there for our regular service work and even had a great experience when our automatic side door needed repair.  The person I worked with went out of their way to get us the expensive replacement part for free since we had been loyal customers, we just paid for the labor.  I have recommended this place many times and have bragged how happy I was with dealership. I had even planned on our next vehicle purchase coming from this place.\r\n\r\nMy problem is with the last time I took my vehicle to get service work done.  Our A/C stopped working and we took it in to hopefully get repaired along with our normal service work.  Their customer service is great as usual, but my problem is with this quote.\r\n\r\nReplacement of A/C Compressor - Over $1900\r\nWater pump and timing belt - Almost $800\r\n\r\nI realize dealerships often cost more than taking it to a garage, but this quote is way too high.  I have researched average cost of this kind of service.  And have also looked at average estimates for dealers and auto shops from AutoMD.  \r\n\r\nMaybe this is norm for dealerships now.  I have had friends who have suggested that these high quotes are to try and entice a new car sale.  I hate to feel that way, but now I am starting to wonder.  I guess I am feeling a little betrayed.',
 'This was a very good car buying experience.  I am a researcher by profession so I do a lot of research before I buy ANYTHING.  I read Consumer Reports, Cars.com, KBB, etc.  So I know what make, model and year I am looking for when I go tot the dealer.\r\n\r\nI really appreciate the fact that my sales person had the same data, so the price negotiation was a non-event.  I compared their price to 50 prices on Cars.com and felt I got a good deal.  AAA is car buying consultant also agreed the price was good.. And KKB said the price was good.. I was sold.\r\n\r\nMy sales guy Reece was good.. No high pressure tactics or bait and switch.. It was a one stop shop where he did everything.  Most important, the dealer was not in my neighborhood so we did everything by email before I arrived Saturday.. Some salespeople do not like that but everyone is so busy these days its the only way to knock out the preliminary work such as financing, pictures of my trade in, etc...\r\n\r\nMy only complaint.. the car should have been detailed before delivery.  It was pretty clean but there was "prior owner" remains in some of the nooks and crannies. It was a used car, but it was also their flagship Limited edition.  \r\n\r\nI would go back.',
 'I recently purchased a used Camry.  I did not purchase it from Avondale Toyota.  I got it from another dealer.  A week or two ago, I was careless in pulling a bag from the trunk and snagged one of the torsion bars, pulling it out from its home.\r\n\r\nNot being helpless, I looked online for a video,without much luck.  This afternoon I got off work early so I called Avondale Toyota to find out if I would need an appointment.  They said I could swing by and they would have a look. I stopped in expecting to make an appointment.  Before I could finish my complimentary water, they had it fixed.  When I asked what I owed, I was told, "Nothing".  I expected to pay  $30 - $40 anyway.\r\n\r\nSomething  areal\' goes wrong, I am coming to see these folks again.',
 'My mom and I had a great experience at Avondale Toyota II Scion!  \r\n\r\nWe were assisted by Jose Blanco, who carefully listened to what was important to my mom, and thoughtfully helped us to get the best car for her; which ended up being a used Kia and not a Toyota.  After agreeing on the car, and understanding their one-on-one sales model, Jose helped us to drive the very best deal my mom could get.  While we came in with a pre-approved loan from my mom is credit union, Jose spent substantial time figuring out whether he could get her a better rate/ deal though another financing option (ultimately concluding her original deal was her best option).  Jose patiently walked us through the paperwork, explaining each piece of paper every step of the way.  Jose made sure my mom understood that she was getting both a warranty from Kia and from Kelly Blue Book, because Avondale Toyota is an early adopter of Kelly Blue Book Certified Used Cars and the attendant benefits.  \r\n\r\nAfter concluding the deal, Jose spent another 30 minutes with my mom making sure she knew how to set up her new car for maximum comfort and safety.  He even paired her phone with the car is blue-tooth.  Finally, Jose followed up the next day to make sure everything went well.\r\n\r\nNice job!',
 'My husband and I purchased a used Tundra from this dealership about a month ago. While the initial experience was satisfactory, our subsequent dealings with the staff have been terrible. We needed an odometer statement sent to us in order to be reimbursed for the unused warranty for the vehicle we traded in. After a combined total of 11 phone calls to various people at the dealership and 7 voice mails, we finally got a return call from Gladys Colon who seemed rather annoyed that she was having to send us the document. During the phone call she was very short with a lot of very pronounced "huffing and puffing". She did send us the document, but like I said, she was not thrilled about doing so. I am of the opinion that if you want to retain your customers, you should at least return phone calls and do so in a pleasant manner. I would not recommend this dealership due to their lack of customer service. The only reason this is not a one star review is because we initially had a good experience during the purchase, but it seems like once they get their money they no longer have use for you.',
 'I took my car in to get recalls done on my car. The turn around was fast and they washed my car really good. I would give them 5* but my husband came here a couple years ago to get a  battery that was under warranty replaced. They said they could only replace the battery if we brought the car in. The battery is dead, I cant bring the car in. And it is cheaper to buy a new battery than it is to tow the car',
 'Had a small misunderstanding with a service advisor so I spoke with CJ, the service manager. CJ was very understanding and corrected the issue right away. CJ turned a bad experience into a good one.',
 'Went in for 85K mi. svc specifically a filter and oil change. The svc advisor reminded me of an outstanding recall on my Prius re: the side airbags. I told him I would wait for the car but needed it in 2 hrs. for an appt I had made. The car came back right on time washed an vacuumed with the warranty work completed as well. Great job Jacob V. and team!',
 'I bought my very first car from Kyle. He was so amazing! I called him let him know what I was looking for and he was ready for me when I got there. I think I spent maybe 1hr and a half there and it was so painless. I would definitely ask for him again, my sisters are already planning their next purchase with him. It was so transparent, it was great!',
 'I recently purchased a new Camry and process was simple. Our sales consultant was so very nice, he worked hard for us and showed us what we were exactly approved for. He did squash my dreams of a Rav4 but it is all good. He was reassuring and treated us like human beings. Patient and funny, I am am so very bad with names but I think it was Armando. \r\nI am so happy we did not buy from Rodeo Ford.',
 'To say that my buying experience at Avondale Toyota was amazing is a vast understatement!  \r\n\r\nWe received excellent customer service, no pressure, one price and one salesperson.  It is the way a every car dealership SHOULD be.  I highly recommend Avondale Toyota for the purchase of a car.',
 'Have been getting my oil done at this dealer since a year ago. Good pricing on oil changes but definitley on other prices quotes are definitley a bit out there. \r\n\r\nGood service from reps at the location but definitley I have let my fingers do the work to get some other work done.',
 'Service department can not be beat ! Awesome staff , no bias here . I just always have tremendous service here.',
 'PLEASE READ!!!!! AND SHARE!!! So my husband and I sold our truck to this dealer on the 3rd of November. We were told by the salesman that we would have to wait about two weeks to get our check because they had to payoff our loan with our bank first. It was paid off within a week, we know this because we called our bank. We then called Toyota to ask if our check was ready to be picked up, they said it was not because they did not have the title yet. We were never once told that we had to wait to receive our check until they got the title in the mail. So we waited another two weeks and called our bank to see if they sent the title. They did a week ago, but Toyota somehow has not received it in the mail yet. By now we are already pissed off that we were told two weeks and it is now been three weeks since. And to begin with we had no idea we had to wait on the title. We called to see if they had the title yet, the lady on the phone said no we do not but we are waiting on it because we SOLD the truck. So we took a trip to the dealer asking for our money. The general sales manager took us into his office and told us that he would call our bank to make sure it was a clean and clear title and that he would have a check for us the following afternoon. We were stoked! We finally got somewhere after asking for the owners information. Next day, the general sales manager calls us saying that he cannot give us a check and there is nothing he can do to help us. So we asked again for the owners information and were given a number to call. We asked to speak with him in person but he said I can not make that happen because he is OUT OF STATE. We called the owner and left a message just asking to meet with him so we could talk about our situation, he called and said he was on his way to the dealer. Imagine that! He is out of state but yet on his way! He kept calling and trying to talk over the phone but we kept asking to speak with him at the dealer face to face instead. So we are waiting in the lobby... He pulls in with a nice fancy car... Walks in "Jack!" Strong armed my husband and mad dogs him saying "My names Brian, you are NOT getting your check today and you are NOT getting your truck today!" He immediately instigated a fight. I asked him while he is staring at my husband with ahold of his hand still to "Please stop being a dick." Because he was. That is not how you treat a customer and introduce yourself as the owner! He continued to stare me down and walked off heated. He came back all huffy and puffy, looked down to see that my husband was open carrying a firearm. He proceeded to ask my husband to leave because he was uncomfortable and started to put his hand on my husband and I spoke up "Do NOT put your hands on my husband!"  And We both spoke up saying "No, it is his right to carry and it is NOT posted that we cannot carry." Owner walked off AGAIN. He came back a few minutes later asking what we wanted them to do... I said "well you guys can stop lying to us and give us our truck back right now." Owner, "I can not do that, it is in California." They already sold out truck to another dealer, apparently. By now we really do not know what to believe. And he then, continued to actually talk normal/somewhat nice to us, telling us more bullshit about how the system works. We brought up that we had already called around asking other dealers if we would have to wait for our check because of the title, they all said no you would walk out with a check that same day you sold it to us. The owner called us liars and to think what we want and continued to ask "Are you two delusional?" He asked us to leave. Towards the end my husband got out his camera (we had meant to record the whole thing but forgot) well the owner was not to fond of that and we only got him being "nice" and walking away saying "Have a nice day, thank you." on video. We are so fed up with this situation and wish we could do something about it. But we can not. We will write reviews everywhere we can though and share our experience  on Facebook for everyone to share. Thank you for reading this post and please do not do business with this Toyota dealer. We feel like we have been scammed and were treated poorly.',
 'Normally I would have great reviews about this place but today I brought my car in to get my 10,000 mile service check and every single person I talked too was belittling me, blowing me off or acting irritated with me!! I have thousands of dollars invested in this car, you would think they could atleast fake a good attitude. I will be honest, after today, I will drive the extra 20 miles to a different Toyota dealership. This is your job.. I did not make you apply for your position. Therefore, treating someone with respect because they are a customer would be awesome for future reference.',
 'Bought a pre owned vehicle two weeks ago. Was promised that the tire pressure light was going to be taken care of. 4 visits later and still not being able to fix the issue. Today will be the 5th time they look at it. Good thing is this time i dont have to drive 45 minutes back and forth to drop off the car, they will pick it up. \r\n\r\nI want to give this place 5 stars because they are a good dealer but this situation is becoming extremely aggravating. \r\n\r\nPs - will update my review if this issue ever gets fixed. Its definitely been a sour experience.',
 'I called in and spoke with Richard Bertanza. I informed him that I was looking to buy a car that same day. I had everything set. Just wanted to work out the numbers. At first he was very easy to talk to but then things turned sour. I asked him about the numbers and knew what I was talking about . Given I have a background with auto finance and the dealerships. Rich began to cut me off and told me that I did not know anything about his store and that I would be greeted with kindness but possibly a higher price. Yeah, well rich did not live up to "kindness" I felt a negative vibe from him and tried to inform him about my background because I felt he was belittling me. When I was trying to inform him he just said "all you have to do is say thank you and go about your day". What would I thank you for! For being rude? Cutting me off when I was talking? Giving me a price I was not satisfied with? No. I ended up taking my business elsewhere and bought TWO cars not ONE but TWO that same day. And I am planning for my third in October. Maybe if Rich had treated me with respect and did not demand a thank you from me then we could have had deal that day. Always treat your customers with respect . You never know who they are.',
 'I purchased a car on December 27, 2015 and was treated amazingly well. 8 other dealerships were harassing me and giving me stories. Of course I purchase my Toyota from Avondale Toyota!\r\n\r\nthen on April 16, 2016 I had an issue with one of my tires and I did not realize that tire issues are under an outside warranty I was missed directed by the service manager and I went and talk to a sales manager Rob Knipp.\r\n\r\nRob was so kind and gracious and immediately checked into the file checked into the situation the car and not only resolve the situation but got things done very quickly I am amazed at the outstanding customer service which is lacking in our industry today\r\n\r\n J Sweet',
 'After getting burned by a dealer on Camelback, and having a mediocre experience with my second purchase at Superstition Springs (neither Toyota dealerships), I was leery about car shopping ever again! My husband had bought his car from AT in 2008, working with Mark, and I really enjoyed my experience last spring when we bought our Camry Hybrid. I got an amazing deal on my trade-in as well. Service has been a breeze, and I am certain we will remain loyal both to the dealership, as well as to the brand.',
 'Immaculate/immediate service!  The guys here are great! Especially the service department! I schedule my appointment online and Aaron Branch in service takes care of me!  Specifically HIS service is what keeps me returning to this place. He is friendly, knowledgeable and an honest trustworthy guy who investigates every customers needs for their vehicle and not just a generic schedule to give you a great deal. Not to mention, if you wait here for service the area is warm and inviting with plenty of comfy cozy furniture and it looks like the inside of cabelas or bass pro shops with all of the "nature". This dealer does it right. Go here. Period. You will not be disappoinred.',
 'I am writing a review for this dealership and I did not even buy a vehicle here. I was just so impressed with everything about the sales experience here. No high pressure stuff, no getting passed from person-to-person, no going to check with someone. Just here is the price, here is what we have, here is our financing, how can we help you? It was really refreshing! I usually hate car shopping. Our salesman Kiwi was incredibly helpful and went out of his way to assist our son with his first vehicle purchase. Even though my son decided to make his purchase in another state Kiwi has called him and assisted him without any benefit to himself. Simply because he cares. That is service!',
 'This is a wonderful dealership. From purchasing my brand new TC here in 2011, to every service, just excellent! \r\nI purchased my car from Terry Pickle at the young age of 19 and never felt hustled or taken advantage of. It was the easiest, most pleasant process. We had checked out a few other sketchy dealerships prior to coming here and the service was unmatched. To this day, 4 years later, Terry still calls every once in a while to check up on the car and myself, and even wishes me a happy birthday. \r\nAs far as service, yes it takes a while but I know that my car is being cared for. I have never had a problem after service and they make me feel that much safer on the road. The service guys are accommodating and tell you what you are getting up front. They have TV, coffee, water, snacks, a vending machine, and open seating. They also offer a free shuttle service if you want to go grab lunch while you wait. \r\nI love my car but have been dreaming of purchasing a Tacoma. When I do, I will not go anywhere other than Avondale.',
 'I drove over 400 miles from California to buy my car here!!! If you have looked for a Highlander hybrid Platinum, go to KBBs website & you can see in the entire US there are 19, that is it!!!\r\n\r\nI got the best price possible! I even used USAA car buying service & got contacted by 20 dealers a day, but they could not even compare! The best part was that Avondale had the exact color, style & add-on that I wanted, it was a perfect fit & perfect price! There were 2 dealers in CA w/ the Highlander in a diffetent color than I wanted, they both said they would charge me MSRP & would not let it go for less.  I got mine from Avondale for over $2,000 UNDER MSRP!!!\r\n\r\nElgin did everything over the phone to get it started. He was professional, personable, nice, helpful, kept on contact with me, patient, the list goes on & on.  We drove there to pick up my car right on my birthday, the timing was perfect.  I am SO happy that I found the car when I did.  They had a price increase on the car online, but they honored the original price (unlike any other dealer, that told me they were sitting on a goldmine & would not go below MSRP).\r\n\r\nIf I lived in Avondale I would go there for service for sure.  The dealership is spacious, nice, comfortable; has wifi, snacks, coffee, clean restrooms.  The dealers close to me in California are not nearly as nice, professional or competent.  I have had a very hard time finding a good service center here, still have not.\r\n\r\nI still cannot believe how lucky I am to have found my car, this dealership & our dealer, Elgin.  I absolutely love my Highlander hybrid platinum!!! We also have a 5 year old Rav 4, we got rid of our BMW 330xi and kept the Toyota.',
 'Bought a new Toyota, and we had ordered some parts that did not come with the car to be installed (body side molding, window tint, and rubber rear bumper aplaque).  We were told by our salesman, Jim, that we would get 15% off these parts, since we bought a brand new car.  These parts were typical "Toyota owes us", so, it was all part of the initial bill.  We realized we did not get the 15% off, and spoke to the sales manager, Dwayne, who told us it was already discounted, (really?  it is way cheaper on the Toyota website, but Avondale makes up their own prices, for the same part) and that our salesman was fired, because of misinformation.  Well, if that were true, then Avondale Toyota should have made up for that, by giving us the 15% off.   It may be a no haggle dealership, but they are not truthful.  Will not go back there again, even for service on this new vehicle!  I guess keeping that 15%, was more important, than keeping a customer.',
 'Tracie Seib of service department is amazing, she is very accomodating, friendly and makes her customer feel at ease, great knowledge with Toyota products and services. Great job Tracie\r\n\r\nRobin the new partner of Tracie is another great employee/service manager adviser. She is nice and will go extra mile for a customer.\r\n\r\nTerry Repo is a consummate salesman, very honest and approachable. When u buy a car at Toyota Avondale look for Terry aka Kenny Loggins',
 'Wish I could give zero stars. Was greeted and sat down by sales/finance manager Deborah Sims and I told her we were shopping vans to replace our F150 Platinum and wanted to look at the top of the line Sienna. She kept trying to make us look at lower model because the top of the line ones were too expensive.... \r\n\r\nFinally she took us out to see a Sienna in the lot in the 115 degree heat, she did not bring the key, she wanted us to see the car first, then she took 27 minutes(yes we timed it) to bring a key while we waited in the heat.\r\n\r\nWe were so uncomfortable and frustrated by waiting in the heat that we decided to leave, Deborah then had the gall to say "I can not believe I am going to lose a sale due to the heat"... No, you lost a sale because you are rude, and you do not care about your customers.\r\n\r\nEnded up at Sanderson Ford where they had amazing sales people who let us wait inside while they pulled the vehicles into the shade and let the ac cool the car down before we got in to check it out. \r\n\r\nBut, comparing vehicles, our old 2010 f150 platinum was still light years ahead of the newest and best Toyota Siennas. Little things like a/c seats and the number of outlets and the comfortable cabin are keeping us a ford family',
 'I have bought 5 cars from this dealership and I would not go anywhere else! The customer service has been stellar and I recommend this car dealership to all of my friends and family. I have never heard one bad thing from anyone I have sent there. I live in North Scottsdale and I will make this drive to get my car serviced because these are the only people I trust. I sent my daughter there to get new tinting on her back window and it looks great and they took great care of her. If you are in the market for a new car I highly encourage you to go to Avondale Toyota because you will get the best service, deal, and leave happy.',
 'Typically, I can not stand the car buying experince.  However, in working with Jared at Avondale Toyota I was throughly impressed.  The one price/one person policy was great.  They were very upfront with me from the beginning and they worked with me to ensure that I was comfortable with the deal that I was getting into.  It was no hassle, if I said that I was not interested in a certain add on they did not push it.  They were very good at reading me and understanding my needs and worked effectively to meet my needs.  The overall experience was great and I plan to be a long time customer of the dealership.',
 'Avondale Toyota did try to make this right. The Service Manager (Phil) told the General Manager about the experience in a meeting. I received an apology call and they refunded me all the labor costs I paid. They screwed up, but did the right thing in the end.',
 'This is our second purchase here and ate completely satisfied again.  The warranty and service department are courteous and friendly.  I love the fact we keep the same service manager too.  Nice job toyota',
 'Nice staff, but be prepared for a 2+ hour wait for a simple oil change and do not let them "wash" your vehicle, that will add another 45 min. This service today is free for me, but will probably start taking my Camry elsewhere',
 'Back again!\r\nWorked with Scott McEwen again and my honey is driving a 2017 Pepsi blue Camry! Scott was up front, honest, and then got it done! \r\nHe was so amazing that we came back the next day and got the mom her own new Camry! She is sitting pretty and loving it!\r\nWe will not go any where else!\r\nTell Scott that Mary and Howard sent you!',
 'I stopped by just to see the 2018 Camry, and was very surprised by the amazing customer service I received. I was helped by Deborah Sims, and I just had to write a review because she was great. I was very impressed with the time she spent with me showing me the new cars and explaining all the features. Avondale Toyota is far from me but I would definitely make the drive again when I am ready to purchase a new car.  It is not too often that you tell someone you are not looking to buy a car right now and they still offer you great service. Thanks Deborah! :)',
 'We have purchased 3 cars from Avondale Toyota. We love that the price of the car the dealership will sell the for is clearly written on the their sticker. There is haggling trying to get them off MRSP. We tried True Car years ago and that dealership gave us a certificate for $3500 off MRSP. When we got there was no discount just cars with almost $4,000 if add ons to every car. At Avondale there are no add ons to each car. No paint packages for $2000 added. What you see is what you get for the price on their sticker. Avondale Toyota takes the hassle out of buying a car.\r\n\r\nDavid Adame has sold us are last 2 cars. He has been great. We purposely waited for a day he was working when purchased our last one 3 weeks ago.',
 "Seriously, no one has reviewed this dealership yet? \r\n\r\nMy hubby and I decided it was time to replace one of our two minivans. (Yeah, we are so cool that we had TWO.) I knew what features were priorities for me, but I had not made a final decision on the make/model to buy. I had shopped online for countless hours, then we went out and shopped all day... alllllll freakin day. \r\n\r\nAfter zero success with dealers along Bell Road near the 101, we took a jaunt down south before heading home. \r\n\r\nWe pulled into Avondale Toyota and were greeted by Colton Grubb (why does that sound familiar). He was very relaxed, easy-going and informative. He explained their 'no-haggle' shopping experience philosophy, then helped us with any questions as we checked out what the used lot had to offer. We ended up finding an '07 Highlander with super low miles, a clean Carfax, for about $3K less than Blue Book. \r\n\r\nSome things to note: \r\n1) Their used vehicles are priced well below Blue Book. \r\n2) Each vehicle is Carfax report is in its glove compartment. \r\n3) Really, free pizza as we wait for loan approval? Sah-weet! \r\n4) Big-screen TVs to watch the game as the pizza is scarfed down? Can I move in here? \r\n5) The financing options were plentiful. I got a killer interest rate. \r\n6) Colton was very professional, personable, helpful, and relaxed. He was the opposite of just about every sales guy I had encountered that day. As a woman, I highly value salespeople who talk with me as an equal, rather than talking down to me. He did this, effortlessly. \r\n7) Everyone within their sales office made eye contact, smiled, and greeted me and my hubby. More than one person made sure we knew there was pizza. \r\n8) Colton knew details about every used vehicle we questioned, Toyota or not. This is not always the case, with many dealerships. \r\n9) During my experience, I never once felt defensive or like car sales prey. That is a huge deal to me. \r\n\r\nOverall, this dealership was one which wanted my business, but their approach is more of a partnership than seller/consumer. Maybe it was because I was working with Colton; maybe it is how their management leads the team in general. It works, though. \r\n\r\nWhatever the case, the experience was the most positive I have ever had, while purchasing an auto. I want to buy my next vehicle from this place, especially if Colton is still part of the team. It is been two months since my purchase, and I am still getting follow-up calls/letters to ensure I am 100% happy with my vehicle... which I am. \r\n\r\n(Oh yeah, Colton is the grandson of Lou Grubb, for those who remember that Phoenix staple from long ago...)",
 'I just tried to set up a service on a recalled air bag. This is not a urgent thing for me so I would be more than willing to set the appointment more than a month in the future.  On a sat or sunday But they will only do service mon-fri before 2:00 for a recall.  They want me to take a day off of work or rent a car to get this work done. I guess I will have to find another place to do this as I can not afford to take a day off for a recall issue that does not affect drivibility of the car.    I called Avondale Toyota because they had the best reviews.  I am sad to say my experience was not what I was expecting.\r\n\r\nUpdate: \r\nI got a call back in less than a hour after posting this review.   The service manger was able to set a time on a Sat for the work to be done.   They should review there policy on this as it should not take a negative review to get a simple appointment no matter what it is for.  The appointment is for Dec 3rd ( My choice in date)  I will update again to a 3-4 star if the service is good on that day.',
 'We really liked the fact that you work with one person from the start, to the end we hear. We worked with Conrad, he was nice and personal. He knew what cars had in options and how their features worked. He was not pushy by any means. We looked at a car, saw his numbers and left to think about the purchase. \r\nAfter a few days, we called Conrad and asked if they could get a better interest rate, we liked the car, but the interest is higher than what I pay now and the payment was a little high. He said he would need to pull our credit and speak with some people about the trade and talk with Toyota Finance about the loan. \r\nWe said okay, we gave him our social security numbers, income info, all the was needed for credit app. He was going to call later when he heard something.... \r\nWe guess he never heard anything, because he never called again. Not a word, or email or letter, nothing.',
 'Went yesterday looking and ended up in a2015 used corolla with low miles which is what we were looking for , our salesman Vince nice guy no pressures ,, told him we were going out to watch the Cubs game in a few hours ,he said have you out in 2 start to finish and he did, he also made some recommendations about our other car we are looking to replace which I think I will take him up on , quick easy and painless, thanks again. Vince see you guys soon.',
 'Absolutely wonderful experience. Reece was excellent. Kind and not pushy. He was helpful and knowledgeable and everything he promised was delivered. \r\n\r\nAfter the sale my wife is car got a ding. Contacted Reece he took time to get us the help and schedule to be timed when her car was in for oil change. Above and beyond.',
 'If there were more stars, I would put as many as possible. I was so hesitant to buy a car, but I finally took a leap and decided to look at avondale toyota. I was very nervous for all of the sales people to start swarming me, but that was not the case. John Byers came and helped me and he BY FAR EXCEEDED my expectations on how buying a car can be. He gave me time to think, privacy, and he was so beyond honest and truthful. Because of him, I now have a vehicle I can call my own! I will most definitely be back when I want another vehicle. And you can count on it that I will want john byers to help me!!! He helped me change my life!!',
 'Rich B did an amazing job helping my boyfriend and i lease a car. He was very knowledgeable and laid back. He did not push us to look at any cars that were not in our budget. Also, he was very realistic and offered his personal opinion on whether to buy it or lease. I highly recommend going to him. After the sale is complete he continues to check up on you and your car months and years later to make sure everything is right! He also helped alot by trying to work every financial angle to get the best price for a trade in and lease!',
 'Best car dealership I have ever experienced working with. Their prices are fixed so there is no negotiating, the price you see is what you pay. Also, Riley was not pushy at all when we purchased our car. It was nice to be treated like people here and not bombarded with tacky sales tactics. We have purchased 3 cars here in the past year and will likely buy another due to their wonderful service and fair pricing. This is not your average car dealership!',
 'My salesman is awesome (5 stars) but the service department forgot to call me when my car was ready for pickup and they did not complete the car detail I brought it in for. I am not happy that I have to now drive back here again another day so they can get it right.',
 'Had a problem for several months. Took my sienna to location nearest my home. Spent lots of extra money that never fixed the problem. It seemed they did not care to take the time. Tired of listening to the loud ride, I pulled into Avondale Toyota and Greg Whitwell (which I did 3yrs ago when I purchased my can and he helped me then) once again problem solved. He even remembered me from 3 hrs ago. I will go no where else to get my vehicle repaired. He cared and wanted me to leave happy. He accomplished that goal.',
 'Scheduled an appointment, and took my car to get "serviced" yesterday afternoon. The next morning out of curiosity I check the oil, and it still looks dirty. Out of all times I have ever changed oil, fresh oil is clear.... I looked at the oil filter and it looks the same one with a coat of dirt covering it. a new filter would look nice and clean.... Is it wrong for me to assume it did not get changed? My first experience getting a car from a dealer was at this location and I do not know if i will be back.',
 'Avondale Toyota is amazing! When my mother-in-law passed away, Avondale Toyota helped us  deal with her leased Lexus. We were still reeling with grief and all of the employees were comforting and helpful. Thank you, Avondale Toyota, for helping us through a difficult time.',
 'My favorite dealership ever!!! We worked with Sheldon to get our tacoma and we are so happy. Best dealership. They are very laid back and are all about no pressure!!!',
 'Why does your website say your services closed at7 but their associates said they stop taking people at 5 all I needed was to get my oil change. I used to work for a Honda dealership never once did they turn away a customer disappointed for the first time in Toyota\r\nNow I have to wait another day for my truck to get services just convenient',
 'This review is for the service department at Avondale Toyota. Go some place else. We brought our Toyota Sienna in for service in October for the first time. It has been maintained at a Toyota dealership in California up until now by the former owner. \r\n\r\nWe wanted a transmission flush, tire alignment and oil change. They came back to us and said the power steering fluid was black and needed to be changed, the tires needed rotated and that the rear brakes needed to be serviced. I was surprised at this but agreed to the tires being rotated and the power steering fluid being changed. I said I would have to wait on the rear brakes due to it not being in the budget this month (they wanted $250 for the rear brakes). \r\n\r\nWhen the car was done I drove away and noticed that the low tire light was on, so I drove back and showed them this they said they thought that had been on all the time. I said no, I would have told you about it. It was not on when I brought it in and now it is on. They made no attempt to offer a reason or offer to fix it. I called later that day and told them I wanted it fixed. They agreed and after 3 hours said they found a loose wire. \r\n\r\nThe real rub is that I looked up in my maintenance records and the power steering fluid had just been changed 3 months prior to us purchasing it.  I brought this up to the service writer and he suggested that the other Toyota dealership had charged me but not really done the work. What I think is that they were just drumming up work. Then, I brought the van into Brake Masters to have the rear brakes done because I could not afford Avondales 250 bucks and Brake Masters told me my rear brakes were at 80% and needed no work at all. I told them about Avondale Toyota and the manager said he see is this thing a lot. \r\n\r\nNow, that is just down right fraud on Avondale Toyota is part. They changed my power steering fluid when it did not need to be done and they said my rear brakes really needed to be done when they are still at 80% of new. \r\n\r\nSounds to me like the service department has been ordered to drum up business and shake down their customers.... Totally unacceptable and I will never give them another dime of my business. This is clearly fraud and willful over charging. \r\n\r\nThey got me on the 160 dollar power steering fluid flush, and they tried to get me on the 250 dollar brake job...Shame on me for not knowing my service records better, but who knew a big Toyota dealership would be trying to screw their own customers. They got some "Extra" money out of me, but it will be the last red dime they ever get from me, my friends and my family.\r\n\r\nGo someplace else.',
 'Great experience with Kevin in service.  I was well taken care of and am very happy about going to Avondale Toyota to take care of my Prius.',
 'It seemed like I was getting a fine, fair price on a nearly new 2012 Toyota Avalon from Avondale trhough AAA Buying Service in 2013. I had certain specifics in mind: recent model, ONE OWNER, owned by a non-smoker (allergies and my husband is COPD).  They were not exactly straight forward, even with CarFax. It turns out a rental company owned the car and the odor of smoke is starting to seep through whatever spray they put on to disguise the smell. It is too late now. They (or at least someone) now have my wonderful 2002 Avalon.\r\n\r\nIn addition, the car was missing an Owner is Manual. "No problem--you can order one from parts." (Ditto, only one key--"That is simple, only $200 for another one.") \r\n\r\nDavid Richards of Avondale told me to come in and pay for the replacement Owners Manual, in advance, $49.95. I asked if they could order it and send it to me in Tucson. However, it turns out that the Owners Manual is totally unavailable. Period. For 2012? You have got to be kidding! And the key runs nearly $500!\r\n\r\nWhat seems really curious is that this company will accept a check for a car, but not a credit card to order a simple Owners Manual. They never answered my question if I could pay by check for the Owners Manual.\r\n\r\nYes, perhaps I should have investigated further, but these practices still rankle. Yes, I know I can download the entire Owners Manual from the Internet: 555 pp, an entire ream, to carry around in the glove box. I have never ever bought a used car before in my life; I have always ordered them brand-spanking new. Now I know why I should have done that this time!\r\n\r\nBTW, AAA Buying Service will also get a review from me.',
 'Just reviewed this dealership in google. \r\n\r\nLike I said on my other review, this is by far the best dealership to go. They will help you and so nice. You will not be feeling pressured by tremendous sales talk like in other dealership. I felt that their goal is to "help you get your car" and not just to sell. Kudos to MR. ALEX C. AND MR. CLAUDIO!',
 'This is THE PLACE to test drive and purchase a new or used toyota in Arizona. After shopping for a car in Chandler we took the two car quotes to Avondale Toyota. They can look up the exact car you looking at any other dealers for their cost invoice price and tell you if it is good deal. We got the BEST price and the exact car we wanted from Avondale. No pressure and we got it purchased in a hour. We will be purchasing from them again :)',
 'I have been purchasing vehicles from Mark Broughton at Avondale Toyota for a few years now. Mark, and everyone else at Avondale Toyota for that matter, are extremely professional and not your typical car buying experience. Working in sales, I expect to be hassled and haggled any time I work with anyone else in sales. You simply do not have that problem here. There are no "key keeping" games (where your salesman keeps the keys to your trade in "hostage"), there is no price haggling, there is simply NO hassle. After purchasing the first vehicle from Mark at Avondale I knew that they had my business for life. Five vehicles later, they still have it. I have the confidence in the staff and in Mark to send all of my friends, family, colleagues, and customers of my own in to purchase their new vehicles. Living 380 miles round trip (yes, you read that right) and still making the trip to see Mark is a living testament to the service you can expect at Avondale Toyota. All of my immediate family now drive Toyota vehicles from Avondale Toyota, as well as most of my close friends. If you are looking for a new Toyota, or any used vehicle, you really owe it to yourself to check out Avondale Toyota. Ask for Mark Broughton, and buy from the only dealership you will want to give your business to.',
 'I am not sure about everyone else. But I hate buying cars.\r\n\r\nLast week our old, reliable 2004 Elantra basically died. It started making awful sounds, the AC quit (it is July in Phoenix), and was just not running great. We took it in to our favorite repair place and we were told over $1000 just to get it in decent shape but almost $4000 to really overhaul the thing. Basically 3-4 times the trade in value to repair a nearly 10 year old car? And my wife does home visits which means that she NEEDS a reliable car. And she needs it now.\r\n\r\nSo we did the dumbest thing imaginable. We went into a dealership when we were desperate. Thankfully, a few people recommended Avondale Toyota first. Because we may have been taken at certain dealerships due to needing a solution that night (wife already took that day off while car was getting looked at and a second day off in a row was going to start getting expensive).\r\n\r\nWhen we got there, we started looking at the Prius is first. Someone came out to greet us and sent a sales person to come talk. My first thought was that I heard that the sales staff left customers alone until they had questions. So I was a bit worried, that maybe things have changed since our friends visited this place.\r\n\r\nBut the salesman was not pushy. He patiently walked through both new and used sections of the lot answering questions, finding us the lower end models of 3 different cars (Corolla, Camry, and Prius). He explained their philosophy, and told us what the actual price of a car would be if it did not have a tag hanging from inside. He let us know that that price was final, there was no negotiating.\r\n\r\nIn the end, we test drove a new Corolloa LEP (lowest end because we need efficient and reliable and not much else). There was no "actual price" sticker but he guessed it and was right. The price was right in the ballpark for "fair" prices for a new \'14 Corolla in this area according to KBB (which I looked at before going so I at least had SOME idea)..\r\n\r\nNext came the really frustrating part. Financing. We planned to replace our car next year. But due to the massive repairs happening now, we were not able to save for a down payment. Toyota is offering 1.9%/5 year financing on new cars (0% for a Camry) even with 0 down payment. He had to check our credit score and showed all 3 numbers (one common game is to just show the lowest of the 3 if it puts you below the threshold for the advertised interest rate).\r\n\r\nWe were doing a trade in. He did not take our Elantra keys hostage. In fact, he never even took them until we saw all of the numbers and offered us an initial estimate on our trade (which was higher than what I saw on KBB). This same person was with us every step of the way. No manager back and forth, no financing manager, nothing.\r\n\r\nWe were never pushed into more expensive warranties, services, upgrades, etc. The only thing he ever did was say that he generally recommends getting a service plan that is as long as the loan (normally it is 2 years for maintenance, 3 years for repairs, and 5 years for drive train). We declined because finances are tight now but will get better next year. He did not push for window tinting and said if we wanted to get it later, it would be the same cost then... no markup just because we waited. No pressuring for GAP. Anything.\r\n\r\nMy wife was still a bit nervous about the monthly price so he pumped up our trade in value another $400 (which brought it to 50% higher than what I saw for KBB with that mileage and year and in that condition).\r\n\r\nAt no point did I feel that this was a car salesman. It felt more like he was coaching us through the process. That we hired a consultant that was working for us rather than the other way around. Either Kris was great at his job or the philosophy of this dealership is working. No matter what, I strongly recommend this place to anyone. They MEAN it when they say no haggle. I have not been to the Toyota service department yet but do plan to update this review then (I have heard they can be slow but our salesman Kris said appointments help).',
 'After a LONG week of going to dealerships getting mistreated and being disrespected, I stepped into avondale toyota and it was the best thing I could have possibly done. I came with my cousin and his friend on 9/1/16 to check out toyotas options, get quoted and test drive. I was introduced to kimie stewart and was pleased from the momenf i met him. He went BEYOND my expectations to show me cars. He showed me the entire time every little thing he did and guarenteed no pressure. Which none was felt. I got to test drive a 2014 yaris and i fell in love with it. He gave me reasonable prives withjn my range and pushed to get me what i wanted. He even offered me reccomendations for insurance. After meeting on the first, I came back on the 2nd with my mom to test drive the car again and i decided to buy it!!!! We got the paperwork sorted out in a timely matter. Ni rush no pressure. Everything was PERFECT. In the end he even gave me a keychain as a thank you gift and told me if I ever need anything else to give him a call. Being a first time car buyer this meant so much to me that i was able to finally get a good experience with cars and car dealerships. I will be back infinitively!!!!!  If anyone needs to get a car go no further a give "stewart" a call. Hes guarenteed to make you happy!!!!! Thank you again stewart!!!!!!',
 'Buying a vehicle is so stressful and it takes forever to complete the purchase. Unless you go to Avondale Toyota. \r\n\r\nI went in just to get an appraisal for my trade in and ended up getting a new vehicle. There was absolutely no hassle and no BS! I worked with Edwin Barrera and he was very upfront about everything. He did not play any games with the figures or try to sell me anything I did not need. \r\n\r\nThis was by far the easiest car purchase I have ever made. I highly recommend both the dealership and Edwin!',
 'I am from California and went to visit my brother in Arizona. I decided to schedule an appointment for the recall on the Toyota rav 4. Scheduling was easy. It turned out, out of hundreds of cars they had inspected for the recall my car had the defect. They said was really out of shape and had completed the job. They had to change the rear suspension, redo the alignment and etc. They also gave the car a wash. Bonus... If I lived in Arizona this is where I would go.',
 'This was our third vehicle purchase from this dealer. We have been dealing with Mike Norman for each purchase. He is prompt at answering questions and has always been there for our family. I would highly recommend Mike to anyone who is wanting to purchase from this dealer. Great customer service and friendly staff will keep us coming back.',
 'Jenna was amazing. I usually go in with my guard up, knowing the way salesmen handle customers (especially female customers) I left feeling relaxed at Avondale Toyota. It was to the point no b.s. Will refer my clients there! \r\n\r\n\r\nMust add the service advisors are attentive and friendly as well! even when busy they do not look overwhelmed. cool.calm.collective. thank you!',
 'I would like to Thank Avondale Toyota for caring for my Prius that I purchased from them! A big shout out to RICHARD D BERTANZA!! Best Sales person ever! No pressure just real deals! You only have to talk with one person no sitting all day waiting to meet with finance! Richard did all the paperwork in a sort time for me!! He actually keeps in contact to see how my car experience has been! Remembered my Birthday and everything! Appointments! Are spot on, if not there is a good reason. You have to try!',
 'I purchased a vehicle here 5 years ago.  I live in Prescott Arizona, about 2 hours away from this dealership and even though I have a Toyota dealership 10 minutes down the road from me, I still take my car here for any service work.  The staff is friendly, helpful, they care and they treat you with respect.  They do not try to sell you unneccesary service work just to make some extra dough. The dealership by me (Tim is Toyota, Prescott AZ), has recommended I get work done that after bringing my vehicle back down to Avondale toyota for a 2nd opinion, found out it was completely unneccesary.  I am not talking about something minor. Tim is Toyota told me I needed a completely new drive train to correct a knocking sound.  Avondale diagnosed it and found I needed a lube job.  \r\n\r\nAlso, my service guy, Pete, asked if I had anywhere to go (most dealerships do this with a shuttle) but when I told him I needed to do a few errands so it probably would not be feasible, he offered to let me use his own vehicle!!  I politely declined.  When he came out to check on me a little while later, he offered the use of his car again!  this time I took it and brought it right back.  They seriously treat you like family at Avondale Toyota.  This was the first time I ever met this guy and he is letting me borrow his personal vehicle?  How cool is that.\r\n\r\nThe waiting room is great and comfortable.  Large screen TV is.  They have complimentary Fruit, coffee, bottled waters and all kinds of snacks.  They have complimentary wifi so I was able to tackle some homework for my online college that i needed to get done.  The place is clean.  All of the employees walk around like they love their job and they love serving you.  \r\n\r\nTrust me, I would not drive my car 190 miles round trip to get an oil change and inspection if it was not worth it.  but it is.',
 'Avondale Toyota is the only place I will go to purchase my vehicles. I loathe car buying as much as house buying but Avondale Toyota made it easy. With having a one-person buying concept, you know that you will only deal with that individual from the initial walk-in until you are driving away in your new ride. Maribel was a great salesperson and one that I truly enjoyed working with. She was able to provide me with the exact Rav4 that I was looking for. I also use them to service our Toyota Camry and have received outstanding service with that car also. This dealership has a great array of people that work there and want to exceed customer service and satisfaction. Kudo is Avondale Toyota!',
 'So this time we take our truck in for a rattle in the door. They tell us, "If you turn your bass down it will not rattle."  We listen to TALK radio and the door rattles. You can not make this up. I could go on and on...',
 'Great service today! My Highlander was ready ahead of their estimated time and the service rep was very friendly.',
 'I have been waiting over an hour to have the tires and oil changed on my car. I am called to the counter and told it only needs it is tires rotated, even though it was over a year ago I had the oil changed. Now I am still waiting. Over 75 minutes and a simple oil change and tire rotation is not complete on my vehicle that had an appointment. They did not even check the oil to see if it was needed. I bring my vehicle to professionals so it can be checked out, not go by what the book says it needs.',
 '5 stars! bought my car in less than 2 hours! great and honest service. no shady business here. thank you john for helping me buy my first vehicle \r\n\r\n\r\ni love my 2014 toyota corolla s pl\r\n\r\nthank u team at avondale toyota',
 'I wrote my first review about 9 months ago and felt I need to put some updates to it.  In my first review, I was not happy about the cost for the parts and service.  I have to point out that the dealership did have a representative from the service department call me within a day of my negative review, so I will give them praise for that!  I was told that the price was so high, because it was an OEM part, and they could offer me parts from a third party manufacturer at a substantially lower price, but they would not be covered by the same warranty.  I am glad they made an effort to help me, but disappointed that it was never offered while we had our car there for service.  I ended up purchasing the parts myself and having a certified technician install the part, saved well over $1500.  I still love this dealership and am confident I will purchase my next vehicle from them.   I will just be more prepared for the future cost of maintenance and service.',
 'This is the best dealership.  We have bought 3 new Toyota is from "Kiwi" here.  They are fair and completely hassle free.  If your in the market for vehicle ask for "Kiwi" you will be glad you did.  Also Cejay in service department is phenomenal, he is straight with you as to what is necessary and what is just "fluff."  Avondale Toyota knows what they are doing, nothing comes close to them!',
 'We were fortunate to be helped by JoseBlanco in sales.  We came here to see the new 2014 Avalons.  We went on a test drive and loved the car.  Jose was honest and straight forward and knowledgeable about the car.  We had no intention of buying on that night but Jose did his job and showed us honest numbers. I did my home work in internet research and phone calls on the amount to expect from our trade and Avondale Toyota exceeded that amount.  We left happy with our new car. We were  done in 2 hours!! We returned to Avondale Toyota just to turn in our title for our trade.  And one hour and a half later bought a 2014 tundra, again helped by Jose Blanco again honest and a very fair price for trade.  I have bought other cars here before and used their service department and always they are honest and realize the value of a customer.  do not waste your time i have priced service work with other mechanics and Avondale Toyota has always been cheaper, plus I have never been charged for a loaner vehicle.  Even when you are waiting in their dealership all come to check on you if you need anything, water, snack, etc. I do not get this service at most restaurants.  Again keep it up Avondale Toyota!!!',
 'Love this dealership! We have purchased a Tacoma and I am on my second lease on the highlander.  We are beyond happy with both.  The costumer service is unbelievable and we are always beyond happy.  We can definitely say we are much happier with Avondale Toyota than any other dealership we have worked with in the Valley and plan on continuing our relationship with future purchases and leases.',
 'We purchased our first car from Avondale Toyota 10 years ago.  Since then, we have purchased/leased 4 others. We ALWAYS have a great experience.  Everyone from\r\nThe top down are professional, kind and go out of their way to make sure the process is seamless, quick and no hassle.  Buying a car is never stressful with Avondale Toyota and we will continue purchasing our cars here.  In fact, we have referred at least 4 other families who purchased their vehicles through Avondale Toyota and they all rave to us about their experience.  Top notch all the way.  If you want a positive car buying experience, Avondale Toyota is your place!',
 'This review is going to be very specific to an individual and not so much the whole of Avondale Toyota. Knowing that the individual I will be talking about works as a team with others at this location and did not do everything all on their own, he was the face of Avondale Toyota for us and the only person we worked with to purchase our new vehicle. \r\n\r\nThat being said, on a side note, the service department here is amazing! My husband and I have been bringing our cars here for maintenance for years and would not go anywhere else. Yes, the maintenance is your normal very high dealer prices, but I guess the peace of mind is worth it, because we keep paying it. \r\n\r\nMe and my husband just purchased a new vehicle from this location. We chose this location based upon the service we get here, the familiarity and relationship we have with them. This is our second vehicle we have purchased through this dealership. We worked with sales/finance manager Peter Gill. I will just say AMAZING!! We had gone in a number of times before to check out new inventory, either because we were searching for our next vehicle or just browsing while getting our other vehicles serviced, no matter the reason I never encountered anyone in sales like Peter Gill. \r\nBeing that I am in a wheelchair and need hand controls on any vehicle I buy, I generally do not like working with people in dealer sales that do not have a clue about my needs. I had predetermined that if the sales person was clueless as to how to deal with my needs, I was going to find somewhere else to go, because there are others out there that are educated in what I need when purchasing a vehicle. I personally believe and would expect that all car sales personnel learn and know about all the different needs of the public and be able to immediately help any case that comes through their door.  A large part of why I felt this way was a previous experience with a sales person at this location who was clueless and upon further questioning with a general manager still could not tell me the information I wanted to hear. I am difficult like that, I want those I work with to tell me what I want to hear and not make me feel like I have to tell them how to do their job. Over the years I became a huge fan of the service department and not so happy with the sales department. \r\nThen we happened upon Peter Gill. Thank you Toyota.com email routing.  No, he did not know everything about what I needed, but he said all the right things to make me comfortable about sticking it out and working with him. He was very attentive, answered all the questions we had and for those he did not have answers to, said that he would get the answers. For as many questions as I had and as much information he had to gather, I was wondering if he should be writing stuff down. No matter how much we put on his plate, he completed it all to the highest of our standards and satisfaction. While it took days to complete the purchase of our new vehicle due to my special needs, Peter did not take days to figure everything out, find the answers to all our questions and deal with all the extras I require be equipped in a vehicle. Over the week or so it took to complete this transaction, Peter was in constant contact with me. He made us feel like we were his number one priority. Morning, noon and night I would get information from him on updates, where we were in the process, what was going on with 3rd parties and whatnot. He would follow up with everyone involved with getting this purchase complete and at a point when I became uncomfortable and felt issues were arising with a 3rd party he was quick to iron it all out and make sure things were going our way. He was 100% on his game!! \r\nIt will be a sad day for this location if he ever leaves, he is the only reason I am now a fan of the sales department here and not only the service department. He is the only person I would want to work with in the future and the only person I will tell others to go see when they are in the market to buy a new or used vehicle. \r\nIf you are reading this review, because you are thinking about going to Avondale Toyota for your next car purchase, go see or set up a time to meet with Peter. You will not be let down. \r\nFor those of you out there who have similar needs to mine, here is a person who now knows how to help you and is AMAZING to work with. \r\nAs an added bonus if you are a girl in your 20 is, he is all sorts of serious eye candy.',
 'See Eric Thor and Randy, simply said. Very friendly, Knowledgable, and Efficiently fast. Price is firm, you only deal with one Person from beginning until the end. Saw a car I wanted, pre-owned VW Cc, check credit, approved and signed papers then walked out with my new car in less then 2 hours :). I suggest to come around 4pm or 5 pm. Happy shopping',
 'GREAT experience buying our used Prius! No haggling, no tricks, no holding on to your license, etc. Great price for our trade in and wonderful, QUICK process! I would recommend to anyone looking to buy a car! Left feeling good about our purchase!',
 'If you have been car shopping for a while, STOP! Look no further. If you have not been shopping too long, STOP, drop and roll (or ride the bus) to Avondale Toyota and see Andy Price. First off, Andy was the most sincere, experienced and supportive sales person that I have ever had the pleasure of working with. He has a lot of experience doing what he does and it was definitely demonstrated in the fine work he did and the natural rapport he carries with people. \r\n\r\n \r\n\r\nI visited Avondale Toyota after shopping around at a few other dealerships. My credit is HORRIBLE so every place I visited before Avondale Toyota had the same fairytale story-- "oh yea, we will work with you, we will give you the best deal." WRONG! At other dealers, the sales person disappears for a very long time, comes back, gives you a different price, goes away, comes back, gives you a lower price (wants more money down) but then that price changes to something a lot higher near the closing of the deal. NOTHING like this happened at Avondale Toyota. They are a no haggle dealer and their prices are quite competitive. Go ahead, start looking online at other dealers, this way at least you will not waste your time in person, you just waste time looking online (saves you gas too). I told Andy what I did not want and he made sure to avoid those vehicles/cost ranges. Andy was both the sales person/finance manager for the deal, all in one--there was no going to a "back office" to see a separate finance person. Andy ran three different price scenarios, input numbers for warranties, GAP insurance, security options, took away things I did not want, added things that were optional, etc. all right in front of me. I got to see the numbers modify allowing me to compare prices and make the most financially sound decision for me, without the HIDDEN COSTS and surprises. At the end of the deal, I knew exactly how much I was paying.\r\n\r\n \r\n\r\nHIGHLY recommend Avondale Toyota but especially Andy Price, he can not be topped! Seriously. Why are you still reading this and why have not you called him?',
 'Seems like they pride themselves on beings straight shooters and no haggle prices! Experience with Kevin was great, but when I went back that night I had to deal with Dee(nickname). You could tell she was new, but okay cool I understand we have all been there. They drafted one contract for desert school and i advised I have deer valley, so same night had to draft a new one with correct bank! Thought everything was good to go. Oops  I was wrong, I received a voicemail from desert schools say we can not process your car loan. Which desert school is right, because it was suppose to go through Deer valley. Got a phone call from the dealership saying I would need to come back down to sign the correct contract for deer valley again! 2 ND TIME! Went in on Saturday 6/10 and took about an hour to get paper work together! Now Monday 6/12, got a phone call that they need my title for the trade in and proof of income! I turned in the title the day after I bought the car!  By the way revived a 2nd phone call from desert schools on my car loan!\r\n\r\nNever thought 9 days after buying a car I would still be signing paper work! Frustrating , if you have someone new double check their work and make sure it is correct! Dee mentioned she had worked at a previous dealer for a year, but yet seemed so clueless on the proper paper work. The lack of communication betweens departments is outrageous!\r\n\r\nAlso, would like to mention few days after I bought the car the battery was died randomly! Not a good feeling when you just purchased the car! Stuck outside at 108 degrees is less than desirable!\r\n\r\nI would definitely be reluctant to BUY another car from here!',
 'I could not imagine dealing with Matt Wharton at Avondale Toyota being any easier. He was able to help me locate and price a Toyota 4Runner without haggling. Let me tell this is not your normal dealership, the one price for all is awesome. Matt was very knowledgeable and efficient. 2015 4Runners seem to be scarce, they only had 2 on their lot, not quite what we were looking for, but he was able to acquire the one we wanted in a day! I cant say enough good things about this dealership and about Matt Wharton. Thanks!',
 'Just a roller coaster ride type of experience. after my last update had to take the truck back and two transmissions later and one day with me its back to dealership. Its been a very frustrating and aggravating experience. You buy a car and expect it to perform well at least for the first couple months. especially off a renown dealership. \r\n\r\nMy options at this point is only to get another car and tack 1600 of debt to it(I only had two years left on my camry and had put a good amount of down payment), and to go back to the car I had(well similar since my car was sold at 3k over what I got for the trade in) and pay a lot more than what I owed and extend the debt for another 5 years. it really does suck.\r\nThe other option is to sell them the car and owe them about $3k. As if I had the money to just pay them that.\r\n\r\nI understand its a business and they do not want to loose money, but they have a customer who purchased a car from them, who does not have money laying around to just pay them to take back a car that I purchased from them. \r\n\r\n2 months later and my car has been with the dealership about 70% more than me. I have not had a call back from what is the issue now(got my car back Thursday after the transmission and back at the shop on Saturday morning).\r\n\r\nFYI - yes I have asked to just undo the loan. But per the GSM it cant be done since time has passed. I tried to do this in the beginning(week 2), but per Rob give it a try its just a tire pressure light, I did and two months later, new transmission, new battery and it is still back with them.\r\n\r\nI have left a voicemail for the owner Brian as of this morning, hopefully he could give other options where I as a customer do not get the bad end of the stick. \r\n\r\nLike I said before I have always loved Avondale Toyota but this experience for two months now puts everything in question(but CJ and Mike P from service have been really comprehensive and attentive, with out them helping I would have lost my mind over this issue).',
 'Excellent!! Jesse is fantastic, great experience buying a truck. Highly recommended. No hassle, no fussing, just a pleasant experience.',
 'My 2005 Toyota Camry had an issue with the alarm system and was unable to enter or start the car without setting off the alarm. Fortunately I left the drivers side window down so I could enter the car using the door lock in the door. I called Avondale Toyota and explained the problem. Shane gave me some solutions to the problem to no avail. I was finally able to start the car with his instructions and drove it to Avondale Toyota and as busy as they were got me right in without an appt. He met me at the service center and explained that they may have to remove the aftermarket alarm system which had shorted out.\r\n$240 including the diagnostic charge. They removed the after market alarm sys and works like a charm. Final charge was $180. \r\nThey removed the after market alarm every thing back to factory specs. Avoided a locksmith charge and a towing fee from his suggestions which prob been over $200.\r\nThanks Shane and Avondale Toyota. Nice waiting area with free snacks and water. Everyone was very nice.',
 'I went there with every intention of just looking and maybe getting an idea of what used car deals they had to offer.  I expected a high pressure sales pitch for the new cars or to have them not pay much attention to me since I was not too sure yet of what I wanted and I really was not looking to get anything more than a used, older, cheaper Toyota.   Well, my expectations were blown out of the water!  I was treated with patience, respect and attention to exactly what I wanted/needed.  \r\n Our salesperson was Johnny and he was more than happy to take the time to make sure I chose exactly what I wanted, even though it took 3 days from the time I first showed up to the time I drove off with my brand NEW car, he was calm, kind and understanding.  Not pushy!!!! What a relief! \r\n My husband and I truly had a wonderful easy, quick (once I made up my mind!) car buying experience.  So glad there was not any pressure and I think that since Johnny answered all of our questions, it made it easier to make our decision based on the knowledge we were given rather than a high pressure atmosphere. \r\n The patience, kindness and respect that Johnny showed us is truly appreciated and we will definitely come back next time we are looking for another vehicle!!',
 'Tracie Seib gave us outstanding customer service. We were driving across country and suddenly the check engine light came on. We decided to drop the car off at Avondale Toyota based on the positive reviews we read on yelp and we were glad we did. Tracie explained the problem and luckily it was covered under warranty. She had the car washed and ready for us to get on the road. She even gave us some waters for the road. We are very pleased with the overall customer care we received today. If you are looking to have your car serviced, make sure you ask for Tracie as your service advisor. She is great!',
 'Mediocre at best. I came in for a battery that was partially under warranty and their staff seemed inconvenienced when helping me. A lot of guys just hanging out talking. I was given different prices from different people. They were even sending me to the wrong person RIGHT THERE ON SITE to retrieve the battery myself! Never come here for service or to buy a car, Camelback Toyota will beat these guys in price, customer service, and overall experience every single time easily.  The culture at Avondale Toyota is not cohesive with your typical Toyota/Scion/Lexus dealerships, these guys are just there to collect a paycheck. It is unfortunate they do not seem to care about taking it the extra distance for their customers.',
 'Tracie Seib of service department is amazing, she is very accomodating, friendly and makes her customer feel at ease, great knowledge with Toyota products and services. Great job Tracie',
 'I took my vehicle in for maintenance but also had other issues that needed more attention.  I always hold my breath when repairs go beyond what I anticipate, but at Toyota Avondale I was kept informed in every step of the process thru courteous informative texts from Michaeleen. I really like the choice of receiving car repair updates via text or email, vs calls that I can not answer.  I was happy that my items were covered under warranty without hassle, no unpleasant surprises.   Toyota Avondale went over and above taking care of my Lexus, completing repairs timely and returning it extra clean and shiny.  Lexus service, without the Lexus price! I love it...I will be back!',
 'My husband and I recently bought a used certified Toyota and were very happy with our experience! I was a little hesitant to buy from a dealership because of all the pressure they put on you to add things you do not need (I have had a terrible experience in the past). We decided to go to this dealership because a friend recommended it and told us that they operate in a very different way than others. You have one person from start to finish (there is no sales person, finance person, etc). Reece was recommended to us by someone who knows him and he was fantastic! He was helpful, friendly, answered all of our questions, and made sure we were comfortable and happy. The whole process was very quick and we never felt pressured to buy things we did not need. Since purchasing the vehicle, we have been contacted by Reece a couple of times to make sure we are happy with the car and to ask if we had any questions or concerns. We have been very happy with our purchase and experience, and we would recommend them to anyone!',
 'One start is way too much will never return to this place again. This is the worst customer service I have ever experienced. Do yourself a favor and go with Autonation Toyota in Tempe. We are very happy with them even if you are on the west side it is worth a drive. Have nothing but bad things to say about Avondale Toyota. They lost a sale of new Tacoma!!! They lost a customer and few more because non of our family will ever step a foot in that place again.',
 'Though we had a great experience with the buying end of this deal, the rating is for the product quality. I understand when you buy a used vehicle, it is "buyer beware" and we did sign an "as is" paper. However, I would hope that a company like Toyota, and especially this dealership in particular, would stand behind their product...even their used products. We bought a used 2002 Chevy Avalanche from this dealer exactly one week ago today. We traded in my husband is Dakota as he used to have an Avalanche and loved it. Unfortunately, the Avalanche is currently in our driveway with the cylinder heads off because, we think, the valve seals are bad. This would be the best case scenario. It could even be the bottom of the engine, but we are trying to be hopeful. Thank God my husband is mechanically inclined or this would already be costing us at least a thousand dollars. Had we known this was a problem with this vehicle, we would have just kept the Dakota. \r\nNow, to be fair, I did just call the dealership, and left a message stating I was giving them a chance to make this right. If they do, I will gladly remove this review and update my rating accordingly. However, at this moment, we have a lemon in our driveway, courtesy: Avondale Toyota.',
 'I purchased my 2017 Toyota Tacoma last October from Avondale Toyota.  I must say, dealing with this company has been my best experience with any auto dealership ever!  This last year, everything I came in for routine maintenance I have been treated very well.  My Service rep has been a great help remedying a couple small issues.\r\n\r\nI will recommend Avondale Toyota to all my friends',
 'Avondale Toyota is the BEST Toyota dealership ever. Cejay and his crew are honest (a word rarely heard in car service/buying). They are at the top of their game.\r\nI had horrible service with another Toyota dealer who really wanted to wipe out my bank account. \r\nKiwi is an awesome and authentic car salesman. There leader, Rob is a mensch. I live in Scottsdale and I will drive all the way to Avondale just for their service and kindness!!!',
 'Prior to moving to Phoenix, I did a lot of online research on the various prices and models for a Toyota Sienna. Avondale Toyota implements a fixed price policy, which offers a consumer a hassle-free experience in getting a competitive price. \r\n\r\nI was blown away on the enjoyable and pain-free experience working with Sales Manager Andy Price. Andy helped me find the exact car that I wanted. I dealt with Andy during the entire time; from the selection of my vehicle to the financing. Unlike other dealerships, I did not have to deal with a separate sales supervisor and finance person. \r\n\r\nKnowing that I just moved to the Phoenix area, Andy went the extra mile to pick me up from my hotel so I did not have to take a taxi to the dealership. I was in and out of the dealership with my new car within two hours. I will definitely go back to Andy and Avondale Toyota in the future. I highly recommend them to everyone.',
 'I recently purchased a certified "pre-owned" car from Avondale Toyota and was pretty pleased with the experience.  They gave me the price right up front and did not tell me to meet with this or this manager or anyone else.  The salesman ran the numbers and was the only person I was in contact with.  They were not pushy at all.  I test drove the car and decided to go back the following night and check it out again.  The salesman I worked with unfortunately was not working but I was still able to call him on his cell and he made sure that I was able to have someone else show me the car.  I decided to buy and the process was pretty easy.  I was in and out within 2 hours-and they gave me a lot more money than I expected on my trade in.  As far as car dealerships go-the way they do things appears pretty honest.   The "One Person-One Price"  policy works for me-they did not have any shmarmy managers come in to try to talk you into something you can not afford.   As I said before, they were up front with all the costs, and there were no hidden costs I was not expecting.  Another bonus I did not know about, because it is Avondale the tax rate seemed to be lower than it is in other cities around the valley.',
 'In total my family has bought three cars from here 2016 Carolla 2014RAV4 and 2017 Camry. We come back because we trust this dealership. Thus far we have had not problems with them. The oil changes and all of the good stuff have been quick and easy to schedule.  I will update if anything changes with their service!',
 'I have bought a couple vehicles at Avondale Toyota and even had the salesman (Edwin) each time.  In fact, my wife and I bought two vehicles from them because of our experience in the past.  I do not know that I would ever do that again though, because this last time they really dropped the ball in the car-buying and after-purchase care processes.  One of the vehicles had rock chips on the hood which they agreed before purchase to fix.  The "repair" looks like a blind kid with a black Sharpie tried to fix it.  I complained and complained and they said it would be fixed, but it never has and my calls and texts go unanswered.  Additionally, Edwin claimed several times I was getting a "steal of a deal" on my car and was getting it for 2k-3k less than I would be able to get it elsewhere.  Well, my bad in not doing the due diligence because that sure was not the case -- not to say it was a BAD deal, it was not, but it was not the gem they tried to convince me of.  I guess the lesson to learn is there is no such thing as a good relationship with a car salesman.\r\n\r\nOn my wife is car, Edwin promised to have several issues addressed and he did come through on some of them.  He said they had maintenance records for the vehicle and he would be able to let us know if the timing belt had been replaced.  Apparently that is not true.  Also, he said the dealership would fix the shaking in the outer mirrors because you can not see what is around you on the road.  The vibration is really insane on the highway!  Edwin said it is a safety item and they would be certain to get that fixed.  Well, the car DID go in for after-purchase service (not handled by the regular service department (of which I have always been a fan!), but by one rude guy -- think his name is Matthew) and he said there is nothing that can be done about the shaking.  Really?!  So maybe you can not tighten them, but realize this is a SAFETY issue and go ahead and replace the next higher assembly.  It may not be as inexpensive as tightening a screw, but it is still pretty damn cheap to replace the mirror and housing.\r\n\r\nBottom line -- the after-purchase customer and vehicle service was bad.',
 'We purchased a used 2013 Sienna minivan last week. Basically purchased it site unseen. We had test driven a few but because we lived over an hour away from the dealership and knew it was what we wanted, I was advised the van had everything, paint was excellent so it was purchased site unseen. After the van was delivered, I noticed it had no floor mats. Our salesperson told us we would have to buy them. Well, for oem would cost me $280+. I did not think buying a newer used vehicle from the manufacture dealership would not put these in... Kind of twerked me the wrong way.',
 'After seeing a 2018 Toyota C-HR on the street about 3 weeks ago, I decided it was time to trade in my 2005 Toyota RAV-4. :) Well, I had no hesitation about going back to Avondale Toyota since my then 88 y.o. Aunt bought her RAV-4 there, and received great treatment. And I took it in for service a few times for her. \r\n\r\nAfter doing some on-line research on the C-HR, on 8/24/17, I went the dealership knowing what color and trim-line vehicle that I wanted to lease (lower monthly payments vs buying outright; and they gave me $4,200.00 trade in for my RAV, which I thought was pretty good since on-line estimate was only $3,800.00, the dealership could not believe how clean my vehicle was). So, I was hooked up with the Sales Manager, JonPaul Cassidy. I told him what color and trim-line that i wanted, and they had one on hand 8). So, I took it for a test drive, including freeway access, and I really liked the way it handled. So, less than 2.5 hours later, I drove it home. \r\n\r\nOne great thing about Avondale Toyota is their no-haggle policy. The price you see, is the price you pay. \r\n\r\nThanks JonPaul, and the behind the scenes folks at Avondale Toyota for making my first new car (and, first new model year vehicle ever) purchase in 20 years, enjoyable and stress-free.',
 'Worked with Freddy Vasquez. As nice and as friendly as anybody can be. Absolutely no pressure, a very nice experience.',
 'They just removed some graffiti off my truck in less than 5 minutes! And no charge!! Plus their large waiting area has complementary cold bottles of water, snacks, flat screen and comfy chairs. I am thrilled with the whole experience. I talked to Phil on the phone and he said to bring it by and he would have a detail guy take a look, who was already there when I showed up 30 minutes later. They treated me with respect and were friendly and helpful. Highly Recommended!',
 'I spent Labor Day weekend looking for the best dealer. I was not looking to purchase a truck or car, I was just feeling out dealerships to see where I would buy next. I was unhappy with the previous interactions at my last dealership, and since I was planning on upgrading my truck in the next year or so, I thought I would take the time to find the best place to buy. \r\n\r\nAvondale Toyota is by far the best dealership I visited. Their prices are low, and the final price with sales incentives are right on the window. They had a limited edition truck for lower than what other places were asking for an SR5 (the lower trim level). Those other places promised me it was the best deal and they were losing money on the sale. Those other places lied.\r\n\r\nI had questions after I had finished talking to my sales person, and they made sure that I got to talk to him again after we had finished. Their "one person, one price" policy is very refreshing after having to deal with sales people, managers, and closers at other dealerships.\r\n\r\nI would highly recommend going there for your next Toyota purchase, and if you are looking for another make of car, check there to see if they have a used version of what you are looking for. It will be worth your time!\r\n\r\nThis was the fifth dealership I visited on Labor Day weekend, and I am glad I stuck with my plan to check out as many as possible. \r\n\r\nI dealt with a fantastic young man named Jon-Paul, you should ask for him, and tell him yelp sent you!',
 'Brought in a used Toyota with 7000 miles on it. It had been in a front end collision. Brought it in to them to expect the damage before purchase. Technician said it was "practically a new car". Three weeks later the AC failed. Camelback Toyota said parts were bent and did not fit because they were bent. \r\n\r\nService manager, Dexter Gunderson, was unwilling to discuss since we did not bring it in there for repair.\r\n\r\nThoroughly dissatisfied and waiting for the next thing to fail.',
 'Tracie Seib of service department is amazing, she is very accomodating, friendly and makes her customer feel at ease, great knowledge with Toyota products and services. Great job Tracie\r\n\r\nRobin the new partner of Tracie is another great employee/service manager adviser. She is nice and will go extra mile for a customer.\r\n\r\nTerry Repo is a consummate salesman, very honest and approachable. When u buy a car at Toyota Avondale look for Terry aka Kenny Loggins\r\n\r\nMarty is another Great guy at service dept, very nice always a smiling face, you need to talk to him when you want service done at Toyota Avondale',
 'This was the second vehicle we purchased from Ted Harley and this dealership. Our first was a used late model Nissan Sentra for which they had the best price in Arizona. We drove up from Tucson to do business with this dealership and were not disappointed. Ted Harley was honest, friendly, accomodating and it was BY FAR the best experience we have ever had with a dealership.\r\n\r\nWhen it came time for another car, we returned to this dealership to purchase a new Toyota Prius. We called Ted who came in on Sunday (his day off) to work with us. We called ahead and he had the 3 cars we were interested in ready and waiting in the shade with the air conditioning on. He was extremely patient with us as we made our big decision and stayed late to finish all of the paperwork. It was not the best price in town, but we came back for the customer service and no gimmicks, just honest salesman.',
 "The dealership promotes themselves as one that gives you their best price the first time around.  That appeared to be exactly how they operated and they did not change their numbers.\r\n\r\nIt was somewhat annoying however to have them advertise a car (used) at one price on their website and then tell us that the price was higher. \r\n\r\nIt was a quick experience to take a test drive, get a price on their car and have our trade in evaluated.     Their overall price on our trade in was lower than we could get elsewhere and their 'firm' price on their used car was higher than what we found at other dealerships for the same car.",
 'I was excited to buy my 2017 Tacoma at Avondale Toyota.  I had already looked at two other dealerships, but was excited about this one due to the sales tax rate and knowledgeable salesman over the phone.  Due to the fact that I already knew the exact vehicle I wanted, Armando Memoli did not have to do much but keep the momentum going.  He was very nice, relatable, and knowledgeable as a toyota owner himself.  \r\nI am an all or nothing type of gal, and I would have given this a 5-star except for two things- one of which I may be shown differently soon and in that case I will come back here and fix my rating...services.  Although he and another sales employee assured me that I would get an oil change at 5k, 15k and 25k, the documentation I brought home clearly states 10k and 20k. (included in purchase up to 25k miles.)\r\nThe main reason was the floor mats.  I know!  Such a little detail, but those little details are important to me.  Armando was very VERY kind in offering to ship me some after I pointed out that not only could I not get the heavy duty ones I wanted, I did not get ANY floor mats!  What?  Does not come with them??  Something I just did not think was possible.  Anyway, I have been patiently waiting for those mats (and looking forward to writing a great 5-star + review), but after a month and a half- here it is.  2 star.  Easy customer not needing much but some paperwork and a Q and A session...and some floor mats.  -Yuma Tacoma Girl',
 'We have purchased three new Toyota vehicles from this dealership this year. Mark Broughton was our salesman and he is great, I recommend asking to deal with him. Overall the dealership is squeaky clean, organized, and no high pressure sales. Brian, the owner of the dealership, is also quick to help where he can. We are customers for life.',
 'I had the most amazing experience ever buying a car today! Bought a 2016 Toyota Camry and Reese was the salesman and was absolutely amazing!!! No hassle, one set price. Such an amazing experience. Best customer service hands down!! I love my new car and I would definitely recommend people to this dealership!',
 'EXCELLENT EXCELLENT  EXCELLENT! This dealership is not only clean inside and out, but their customer service is amazing! Any who, this dealership rescued me from a very bad situation. I was stuck in a 2012 Kia Soul with a very high APR, and I was upside down in the payments. The car gave me numerous issues and was breaking down on me on and off for a year. It finally broke down on me in California (I live in Arizona now) and I was able to get the car fixed in California and shipped off to Arizona. I had enough and decided to get this car traded in knowing that it was not reliable. \r\n\r\nKimie Stewart one of the sales manager is AMAZING! he was honest, he worked hard to get me a good APR. I went in this dealership wanting a really classy car and Kimie saved me from it and told it how it is. He knew  I was in the rebuilding stage and let me know what I needed to do to get my finances back to normal. I ended up getting a 2018 Corolla iM and i LOVE it! \r\n\r\nIf you want genuine help! Please see Kimie Stewart! You will not regret it!',
 'They are awesome here .they take care of your cars good .so come in bring your vehicles here .',
 'Bought a 2014 Corolla le July of 2014. I got It with one mile on It. It now has 20k on it. I took it back to them 5 weeks ago because it was blowing hot air and they had to put a new compressor in it! 2014 with 20k on it!! Took it to them today because the radio keeps going out, blue tooth does not work at all, smoke is coming out of the a.c. vents, and I have only been getting 250 miles on a full tank. I called Jessie last week and he said when I bring it for service to talk to him. He said that out of a million cars 10,000 are defective. I am just one of the lucky ones! I thought he was going to work with me but no. Instead, pissed me off more, so I left and called corporate. I had emailed corporate a week prior and they told me if Avondale Toyota does not work with me that to call them. Now I am dealing with corporate. We buy new cars so we do not have issues. Well Jessie could careless and said its not "their" fault that this happened. Its not, they did not make the car but they still sold it to me. So if they sold one lemon, you never know if they have more on their lot! Be careful!',
 'She did it! My daughter bought a car!\r\nScott McEwen was patient, kind, helpful, and knowledgable! He even has a sense of humor! Never did he call or text or email to bother her about anything! (We did go to other dealers and this was not the case!) He was there to explain everything and waited for her to decide! \r\nWe will be in the market for a new car next year and we will be going back to see Scott!\r\n\r\n(Tell him Mary sent you!)',
 'This review is for Jamie George. While I eventually went in a different direction, I did get to know Jamie, as a sales manager, from the view of a potential buyer.\r\n\r\nI am impressed with her professional work ethic. She is very responsive to calls & emails. All of my questions were answered completely. Transparency in car sales is not always at such a high level. I felt she was being completely honest and quite fair in the information she provided and pricing of the 2016 iA Scion I was considering. \r\n\r\nI came very close to concluding a purchase with her. I know I would have felt good about buying through her. \r\n\r\nMy respect for her increased considerably with her professional response as I told her I had made a different choice. I do know that I would do business with her if the occasion ever arose.\r\n\r\nYou can expect fairness, respect & honesty from Jamie!',
 'Finally got my truck back after 3 weeks!! Yes very frustrating and nerve wrecking but i got it back. GSM offered to pay my first months payment so hopefully it all goes through. Will definitely update my star rating when i see that go through and ensure everything is done right. CJ the service manager has definitely been the kindest and ensures follow ups are made. \r\n\r\nGoing on 1 week now and issue still not fixed. Kind of ridiculous that the car i purchased has spend more time trying to be fixed than me driving it. \r\n\r\nThis alludes to the dealership is failure to check the cars they sell. I would understand that they have made me aware of this issue before buying it but the issue was there at the time of purchase and it was going to be taken care of.\r\n\r\nFYI - before buying a used car do your research and read up on Arizonas Used Car Lemon Law\r\n\r\n***********************\r\nBought a pre owned vehicle two weeks ago. Was promised that the tire pressure light was going to be taken care of. 4 visits later and still not being able to fix the issue. Today will be the 5th time they look at it. Good thing is this time i dont have to drive 45 minutes back and forth to drop off the car, they will pick it up. \r\n\r\nI want to give this place 5 stars because they are a good dealer but this situation is becoming extremely aggravating. \r\n\r\nPs - will update my review if this issue ever gets fixed. Its definitely been a sour experience.',
 'Very nice place. My family has been buying cars from this dealer, 5 cars in total. It is always been a great experience for us!\r\nThe service is great!\r\nYou will get great price without bargaining like many other dealers.\r\nWe also always get our cars maintenance here and it is been great!\r\nCome here and you will be taking care of!',
 'The absolute BEST Toyota Dealer service department I have ever been to. My advisor, Kyle was very professional, the service was way quicker than any other Toyota Dealer and I have been so impressed by their excellent service. My go to Toyota service department.',
 'Mediocre at best. I came in for a battery that was partially under warranty and their staff seemed inconvenienced when helping me. A lot of guys just hanging out talking. I was given different prices from different people. They were even sending me to the wrong person RIGHT THERE ON SIGHT to retrieve the battery myself! Never come here for service or to buy a car, Camelback Toyota will beat these guys in price, customer service, and overall experience every single time easily.  The culture at Avondale Toyota is not cohesive with your typical Toyota/Scion/Lexus dealerships, these guys are just there to collect a paycheck. It is unfortunate they do not seem to care about taking it the extra distance for their customers.',
 'Brought my new RAV 4 into today for its 5000 mile Service. I told them when I called there was a film on the windows like tape residue from delivery. The service guy says "you will need to go they your sales man because it will take 7-8 hours for us to get that off without an appointment. I made an appointment! I told them when I called. What the heck. So now I am\r\nI am inconvenienced, I have to call my service guy and bring it back. Send me a survey Toyota I can not wait.',
 'This place is quite amazing!\r\nI had been searching online for several weeks for a Tacoma truck that fit exactly what I wanted. I went to Larry Miller Toyota first and just like you expect from dealerships, within the first 2 minutes I am there I get bombarded with salesmen asking if they can help me. I left after about 20 minutes of not finding what I want and getting tired of being asked to stay by several different "Managers"\r\n\r\nI then went to Avondale Toyota on a whim. I absolutely love this place. They are a "One Person" dealership. I was greeted when I walked up by "Greeters" and then brought to a sales person. Mike Norman. I told him what I was looking for and I told him I wanted a used Tacoma with an access cab or double cab. He took me and my wife around the back of the lot to show us Tacoma is that were not for sale yet that they had gotten over the last couple of days. One of the Tacoma is I liked so he went and got the keys. As we were going inside he showed us around the dealership and how big it is. Then he noticed another Tacoma parked on the side of the lot that was used and in my price range. He had me test drive the one from the back while he got the keys to the new one. I test drove both and loved the new one. It was a 2014 model with 7k miles. He said that it was a great deal because it is new but the price was lowered because it is not brand new. We traded in a 2010 Charger and the AutoTrader quote was extremely low at $8k, but they gave us $12k because it is in great condition.  From start to finish, Mike was the only person we dealt with. He went over every single option they had, made suggestions, and when I had any questions of why the price went up and what I am actually paying for, he had no issues answering my questions! Buying a vehicle from Avondale Toyota is extremely easy, especially if you have Mike.\r\n\r\nI would refer anyone to go there and talk to the guys up there. You do not have to see the salesman, finance, general manager or anyone else. Everything goes through one person and they make it very very easy. This place has great reviews and will continue to get great reviews if they keep it up!',
 'I have always been scared of car dealerships, car salesman especially--not here! I did not feel bombarded and like I was being forced to buy something. I had a pleasant experience. I will be back ;)',
 'I am happy to report that my situation has bee resolved by Avondale Toyota. I had the option to get rid of the car completely at no cost to me or get another car with the added benefit of no extra loan carryover and the tax credit from a trade in. Unfortunately I was not ready to get into another car right now(need to look more patiently) and took the option to get rid of the truck. I wish I could of kept my business with them by purchasing another vehicle but will be back when Im ready.\r\n\r\nIm glad that a customer you can feel that Avondale Toyota will do the right thing for the customer at the end(yes it took a couple of escalations and going to the top but it happened). This dealership is definitely a dealership that cares for their reputation and cares for the customer. As always I will keep referring friends here and I will suggest other Yelpers to stop by here when looking for a car(especially Toyota).',
 'I hate shopping for cars!!! That said, I told the salesman that I am also in sales, so make it quick, easy and no bs. He (Quinn R) came through. I am new to Peoria and I just started a new job. Quinn made me feel welcomed and I trusted him. That is it, I bought a 2018 Tundra and I have no regrets.',
 'Buyer beware! Sales guy (Kevin) added GAP insurance without asking me if I wanted it. I am sure they make a hefty little commission off it each time they add it without telling you. I have been trying to get it refunded for two months. Complaint filed with BBB.',
 'Bought my Toyota 4 runner from Avondale Toyota what a great experience no haggling pay 500.00 over invoice we were in and out in under a hour',
 'After my poor review the manager contacted me and apologized which shows that I must have came in on a bad day. My recent visit was pleasant so I wanted to make an update.',
 'Best dealership experience I have ever had! I got way more for my trade in than I was expecting. Jason Moroso was my salesman....and they are true to their word...he was the only one I dealt with the entire time. He did not try to up sell anything, was very pragmatic about my needs in a car, and did not try to push me into anything at all. I left feeling very comfortable about what I paid, and about the experience overall. \r\n\r\nThe only reason they did not get 5 stars is because of time. They claim on their website you can be out in a n hour....well, I was there the standard 3 hours drive in-drive out time. But it still was not too bad. I will be returning again for sure, and I even had to drive over 100 miles to come to this dealership!',
 'I am a full time Uber driver with a 10 year old Toyota Prius.\r\nWhile driving thru the airport last week, I realized to my horror, I had absolutely NO BRAKES!.  Yup! my foot went all the way to the floor.  I called a local mechanic and had it towed for $130.00. The mechanic told me my ABS actuator and brake modular were both out, and gave me a quote of $1700.\r\nI called around for another quote and received another quote for $ 1900.\r\nFeeling absoulty overwhelmed, I decided to take my Prius to Avondale Toyota where I was greeted by a very personable and sweet, Tracie Sheib. Tracie told me she would take care of me and instantly I felt at ease. Tracie did a diagnostic on my Prius and told me it only needed a ABS actuator.  \r\nTracie also went above and beyond, she did some research and found that my brake actuator was still under warranty and the Job would cost me nothing out of pocket, even the tow from the other machanics to Avondale Toyota was covered.\r\nI was so overcome with joy and relief, I gave Tracie a great big bear hug.\r\nAs a Uber driver, if I could not have my car fixed I would have been financially devestated, but thanks , to Tracie Shrub and Avondale Toyota I am back on the road again. \r\nTHANK YOU, THANK YOU, THANK YOU\r\nTracie and Avondale Toyota, you have a loyal customer for life.',
 'Had an amazing experience buying a car here. I found an amazing deal on a used GTI that I could not pass up, despite being in El Paso, over 400 miles away. Buying the car over there was way cheaper than anything I found locally, despite the cost of buying a plane ticket. It was literally thousands less. I bought a ticket and flew in the next day. Claudio, the salesman I was working with over the internet went the extra mile picked me up from the airport and made buying the car from Avondale a pain free experience. Total time spent at the dealership? 75 minutes! I left knowing I received a great deal and a great car. I would definitely do business there again.',
 'Just bought our second car, an Avalon, at Avondale Toyota. We believe the price we paid was fair. Everyone we met was extremely friendly. Moe Saeed was a terrific salesman. He was very polite and professional and answered all of our questions. He was assisted by a great team that helped to make our experience stress free.',
 'My wife and I purchased a Rav4 just a few days ago from this dealership. The experience was nothing less than extraordinary. We got a better deal than we expected walking in, and we were taken care of by one person, Griz, from start to finish. He helped us in selecting a vehicle, test driving, and all the paperwork including the financials. I have NEVER seen this at any other dealership. I have always been passed around from person to person throughout the process, and it always seemed like my time was being wasted. Not at Avondale Toyota. I would highly recommend this dealership if you are in the market for a Toyota vehicle.',
 'So, nobody likes having their cars serviced, right? Well, Avondale was fabulous! They have a sizeable area to catch up on emails, phone calls, and work. They are super attentive and eager to get you taken care of. I was met by a nice service person named Shane who took me from start to finish. What a relief to be able to have one point of contact for any questions. Shane was super helpful in letting me know the status of my routine maintenance and he even took care of the payment part; no need to head to a cashier! I like their one stop business plan and having a connection with a single person - makes me feel special. They did a great job too on the maintenance work. Even the porter who returned my car was warm and welcoming! It took a wee bit longer than promised; but the work area made me not mind it so much. They also provided snacks and coffee while you wait and two tv areas for distraction.',
 'After a nightmare experience with Camelback Toyota (see that review if you want to know!)  trying to get a ruined tire replaced, I was instructed by them to go to Avondale Toyota at 5 pm on a weeknight to have the work done.  I was skeptical that they could help me, so I called while I was driving over and talked with Crystal, who confirmed that the tire was in stock and then proceeded to find out if someone was available to do the work even after 5:30.  When I arrived, Crystal  had service adviser Aaron take over.  I was almost hysterical but he calmed me down and made me believe that my car was going to be fixed.  I settled down in their comfy waiting area with complimentary bottled water and snacks and my tire was replaced in no time, and under warranty, even past the end of their workday. I can not even say enough good things about Avondale Toyota.   Everyone there was so pleasant and professional and I could not have been more relieved and impressed.  Avondale Toyota rocks!!!!!!',
 'Second time here. Came on a Tuesday with an 11am appointment for a 10k mile service. No wait in the queue so it was a rather quick service! My last time took a couple hours but this time maybe just 1 hour! Friendly staff and the services offered are great. Free wifi , water, coffee, snacks! They also have a free shuttle service to take you wherever you want! Although you may have a long wait, it is well worth it. And a free car wash! Great crew. I love taking my vehicle here. Keep up the good work!',
 'I was in the market for a new vehicle for my dad. I wanted to get him something as a surprise for a Christmas gift. I came to Avondale Toyota after looking online at prices and noticing that they have the best prices. The person that took care of me was Rafael, he handled everything from the time I walked in to the time I got the keys. There is no middle guy, he did all the financing and paperwork which is nice. I am definitely coming here again for any other car buying needs in the future.',
 'We are beginning to look at 4 Runners, and I was surprised that they did not have any in the showroom or parked in the shade in front of the building.  When asked why, the associate said the the 4 Runner and Tacoma had very specific purchasers, so they were rarely on the showroom.  Avondale Toyota did have a Tacoma in their showroom, along with a Chevrolet, so I was a little confused.  It seems to me, the best way to sale something is for the customers to be able to see it.  Not sure why the Chevrolet was there, maybe they also own a dealership.  \r\n\r\nWe purchased a Tacoma less than a year ago, and decided to see if we would like a 4 Runner, since it also had 4wd, and we wanted a vehicle with a third row.\r\n\r\nOn our second visit, we were passed to a second associate, because the person who showed my husband on his prior visit, was with other customers.  This was not a big deal.  Being in the Phoenix area, on this July day it was 108 degrees.  The 4 Runner that the sales person showed us was in the sun, black and with the black leather was too hot to sit in.  Honestly was very surprised to be asked to sit in a black car, with black leather, to see if I was comfortable in the vehicle in July.  When I asked if there was one I could see that was not hot, my husband had to remind him that he had been there before and one that was in the shade was pulled out from the back.  We are still looking and I will update this if we purchase from Avondale Toyota.  This  review is meant to be of the place and not the vehicle.',
 'Well, we never recieved a call from them. Too bad. This was the best buying experience I have had in Az. I learned my lesson though...NEVER buy a vehicle that is not under warranty...even from a dealership. \r\nLooks like I am still shopping for a reputable, honest place to get my next new car. *sigh',
 'I bought my first Toyota July 2015 with help from Enrique Moreno almost a year later and i am still very pleased with my car and the service every time I come in.  Thanks to Blake Garcia for keeping my car maintained. Avondale Toyota is just so awesome!',
 'Outstanding service. I have been going to Avondale Toyota for the past 8 years and never have I been disappointed in there service or personnel. I your looking for great service before and after your purchase you MUST stop and see this dealership.  The entire staff is top notch from there Manager Rob to the person who greets you at service. Thank you Avondale you will have my business in the future.\r\n\r\nDavid',
 'I will admit I had a bad experience with the original salesman I spoke with. However I posted my review on here expressing how upset I was with the way I had been treated by that individual. It may have been a fluke that the salesman treated me the way he did but it was still unacceptable.  Andy Walker contacted me immediately late at night and spent quite awhile on the phone with me apologizing for my experience. He actually comforted me and I can say we all know how stressful and how much anxiety can be caused from the car buying process.  Andy treated me like a friend or family member. He went to bat to see what my credit situation was he researched what my negative equity was. He gave me numbers over the phone at 10pm at night, I could her him hitting the keys on his calculator.  He followed thru the next day as promised and explained what he was getting from the banks. He then talked to me again this afternoon for almost an hour explaining in detail how our credit scores and credit reports equate in the auto finance world. I can say 100% that I trust Andy completely and did not feel as if he was playing the salesman game in any way shape or form. I have never trusted anyone in the auto business. Never. So I almost feel peaceful after speaking with Andy. We came up with a game plan and where as I may not be making a purchase this second I am hoping I will be by the end of the year and Andy at Avondale Toyota will be the first place I go!! Thanks Andy for turning a horrible experience into an A+ experience. :)',
 'Ric B was great. I would recommend this dealership to anyone who wants to be treated with respect and dignity.',
 'I recommend the dealership to anyone not because of just good deals but because of how great the service is. Scott Aguilar was such an amazing sales man, he was on top of his game ensuring I was getting the Truck I wanted for a reasonable price. When the vehicle we wanted was not there, he found out when a new shipment was coming in and gave us first dibs! He also is very good at calling and checking up on the service of our vehicle, and super attentive. It is sales men like this that my family really trust and appreciate while making such a huge purchase.',
 'Kimie was fabulous. He patiently answered all my questions, no matter how frivolous. His focus was on us as people, not as a money target. We did not have to bother with haggling for a fair price. Kimie was very personable and relatable. It felt like meeting with a family member to discuss buying a new car. The complimentary snacks and drinks made a great difference as we had to wait for paperwork to be processed.',
 'I am only giving them one star because the salesman was very nice and helped us out a lot when we bought our car. But, if I could give them a zero, i would. My boyfriend and I just moved to Arizona and we decided to buy a used car from Avondale Toyota. The first day we were there everything was excellent. We found a decent car in our price range and our salesman was very nice and helpful. We bought a $700 alarm system also and they told us they would call back in a week or so to put it in for us. It has been almost a month and no one has called. I called Toyota and a girl said I had to talk to a different girl the next day because she already left. So I called the next day when she was working, she did not answer, I left a message and she never called back. That is just the first problem. The second problem is, we got a three day warranty on the car and on the third day it started making a weird noise. We brought the car in. When we first got there, we got directed to talk to Matt. We started talking to him and he was extremely rude and told us to come back the next day. We love 40 minutes away from Avondale Toyota so it is a hassle when you have to go in everytime you need to talk to someone because no one answers there phones or calls you back when you leave a message. I even left a message for the general manager and he never called back. I would not recommend for anyone to go to Avondale Toyota, unless they want to be ignored and treated poorly',
 'Deborah Sims is amazing, buying a car from her was a pleasure. If you want to buy a car from a professional see Deborah. This is the first time I have left a dealership not feeling like they ripped me off. Deborah is not a push salesperson. I love the RAV4 she sold me!',
 'Terry Pickle is awesome! He is helpful and very patient. If you need a new or used toyota in AZ, this is the place to go. This is where I got my new 2013 corolla in February. Everything is perfect and I am very satisfied. I went to other dealerships, craigslist, and let is just say it was super stressful and I hated it. There is no bargaining here, so you get the price that you see. Terry Pickle also calls me every now and then to make sure everything is great. Best customer service.',
 'Jay moroso at Avondale Toyota was very helpful and stayed in touch with me through the whole process. Out of all the vehicles I purchased from different dealership, Jay was the best experience because of this experience I will go back for my next trade in. Thank you again Jay',
 'We make the drive from Scottsdale because its soooo worth it! LOVE AVONDALE TOYOTA and everyone we have been in contact with during our multiple transactions there. We have experienced exceptional customer service from the moment we walk into the dealership till we drive off the lot and appreciate the follow up calls to check on how we are enjoying our cars. Would recommend Avondale Toyota in a heart beat!! Its way above any other dealership.',
 'We have purchased four cars here. Every experience with our salesman Scott McEwan has been great. Even when things have not gone smoothly he steps up and delivers. If you are not familiar with the one person one price program they pitch here it is actually pretty great. I work in sales, so my first impression was that the one price would be a high price they just were not willing to negotiate on. It turns out, they are the real deal. I price shopped a deal for two Toyota Tundras and no dealer would beat the price and only one offered to match it. I do not live anywhere near Avondale, I actually make the drive here from Chandler because they are the easiest to work with and have the best prices, especially if you are doing add ons or aftermarket equipment. Do your homework before you come here, and you will see there really is no need to haggle. Then make sure you ask for Scott he really seems to know his cars.',
 'Just leased a 2014 Rav4. This is my 6th vehicle that I have bought in the last 9 years from Avondale Toyota. This is by far the best dealership in Arizona if not in the US. From the people who greet you at the door when you first arrived to the salesman who takes care of you from start to finish.. I love the no haggle pricing.. I have stopped by when I am in the area to just say hi.. If your looking to buy a car used or new you MUST first stop and check this dealership out.  There is not a bad sales person at this dealership.  5 stars is enough stars for Avondale Toyota..',
 "This dealer will never get my business again.  I purchased a vehicle on Dec 26th.  I traded in a vehicle and provided them with an accurate 10 day payoff on the trade.  Here it is Jan 13th and the lender still has not received my payoff, making me financially responsible for the difference in the payoff and another payment.  I have made five phone calls and three emails to various departments in the dealership to address this and no one will call me back.  Also, the vehicle I purchased was missing the Nav chip.  It took two weeks to get the chip, which they mailed to me 'Postage Due' in order to get the delivery.  The customer service ends once they have your signature on that contract.",
 'Always great service here! Purchased a brand new vehicle earlier this year. Every time I come for maintenance they are always on time and provide great service. Happy that I purchased my new car from this location!',
 'One Price One person. Its that easy. Best customer service EVER.. Atmosphere is awesome, I have never been to a nicer, warmer, more inviting dealership ever. This place is 5 stars all the way around. It is more than just buying a car, from the time you pull up to the time you leave they roll out the red carpet.Even the customer waiting area is awesome. Ive been to a lot of dealerships in my life time but nowhere close to this one... No reason to ever purchase a Toyota or pre-owned car anywhere but here.',
 'Got my first used car through Avondale Toyota Maribel Johnson helped me out. Came here again to buy a car Maribel Johnson really helped me out on getting me the best deal for me. Thanks to her I walked out with my New Toyota Camry SE 2018. Thank you so much Maribel you are truly the best you walked me through everything and were helpful thank you so much',
 'Roberto Michel & Kiwi are awesome! Had a great experience from when I first walked in to when I left in my new car! Will definitely come back! Highly recommend if you are in the market for a car!',
 'Scott Mcewen thank you very much!!!\r\n\r\nIt is my second car what I get with your help. \r\nToyota Avondale has the best prices and the customer support.',
 'I leased a car from here, a Scion tC and after the lease was up and paid for I was told I could not buy the car! I felt ripped off and will no longer buy any Toyota cars from them or recommend this dealership! They will sucker you in and take advantage of you, beware! I was told a lease was the only way to go cause of my lack of credit but then promised by them I could buy the car at the end of the lease but instead I paid 3 years for a car I could not keep! They said my lack of credit score would not let me purchase the car! They scammed me',
 'This is my 1st time writing anything on Yelp and I felt the need to do so because this is where I go when I am doing some research on the establishment. I did my homework and had all the info I needed on Avondale Toyota.  I have been going to their service area for a few years since we own 2 other Toyotas.  When we decided to buy a new car we thought let is go see Avondale Toyota, last time we had gone to Larry Miller and we refuse to go there again.  We were a little cautious because we know how the dealers operate, however we had read Avondale Toyota was not like that but sill we had our guard up.  We had a nice young lady greet us, I was expecting all the vultures circling us but no, none of that.  She called us Mike Norman and he was extremely professional and knowledgeable.  We told him there were 3 models we wanted to see and within 20 minutes we had our car chosen.  We now went inside and we are expecting the 3 hour long process plus seeing everyone in the dealer but no, it was just Mike Norman.  We were done and out the door within 1 hour, yes,  ONE HOUR!!!!!  We would come back the next day to pick up our car since they did not have the specific color we wanted so it was located at another dealer and they got it for us.  We came in on Monday afternoon, picked up our car and had Mike give us a quick lesson  on setting up the Bluetooth and working a few of the things in the car.  We love this place so much that my parents are now looking into purchasing a car and Mike Norman will be our go to guy.  \r\n\r\nAvondale Toyota, thank you for a smooth transaction, we love the one person (Mike Norman) you deal with and no one else.  Also thank you for the healthy snacks.',
 'Going on 1 week now and issue still not fixed. Kind of ridiculous that the car i purchased has spend more time trying to be fixed than me driving it. \r\n\r\nThis alludes to the dealership is failure to check the cars they sell. I would understand that they have made me aware of this issue before buying it but the issue was there at the time of purchase and it was going to be taken care of. \r\n\r\nI am now waiting on a call from Rob Gines the General Manager. Hopefully its true as the receptionist said and he calls me back.\r\n\r\nFYI - before buying a used car do your research and read up on Arizonas Used Car Lemon Law',
 'Best car buying experience I have ever had.  They do not haggle over price.  They take good care of you, and make things quick and easy.  I saw Terry Repovsch and he was great.  No pressure, and allowed me to ask questions.  They were quick to resolve issues and provided me with the only positive car buying experience I have ever had.  No one likes car shopping, at least no one I have ever met, and this is the most painless option around.  If you are in the area, I would recommend them whole heartily.',
 'Rafael Trujillo was a great salesman! We came to the dealer to look at Trucks. We advised Rafael we were not buying today since we were getting married in two weeks. He answered all our questions and took us on two test drives. He was very pleasant and knew the product well. After our Honeymoon we will be seeing Rafael for our dream truck. Thank you for the great customer service! :)',
 'I have an update in the Avalanche saga. They called. Actually, they called my husband several times while he was at work. When he went down to the dealership they told him they had seen my complaint on Yelp! (yay!) and wanted to know what they could do to make it right. So, now the Avalanche is in the service department and my husband is driving a pretty nice courtesy car. Hopefully, they can (and will) fix the problem.',
 'We went car shopping and this was our 2nd stop. We were immediately greeted by a young lady who then had a gentleman come out. He did not acknowledge me just my boyfriend and when I asked questions he answered very short. We walked very fast and felt as if he did not want to help us! So we left! Too bad they could have had a for sure deal with us since we were ready to buy!',
 'Every time I come here it is a 2-3 hour wait. Today I needed a leaky tire fixed. It took almost 3 hours to remove 1 nail and patch 1 tire. They might be busy but that is not great service.',
 'Terrible service. I called to speak to Maribel who was helping me once when I went to the dealership. She was not there. I asked to speak to another sales rep. The guy goes "sorry no one is available".. this is 6 pm on a Tuesday night and you are telling me NO can assist me?  Terrible.',
 'I would give this tour 6 stars if possible. The guide was extremely knowledgeable and very passionate about Montreal. We made 5 stops and the food was excellent at all of them. Just a word of warning before you go - eat a lite breakfast because the portions are large. Also, this is an excellent value for the cost. Highly recommend. Excellent way to learn about the local food and some history of Old Montreal.',
 "My friends and I had a great time on the 'old Montreal' walking tours.  We did both the east and west tours and found them enjoyable and informative.  Our guide JoAnn was extremely knowledgeable,sharing information on both historical as well as more recent events.  A few times she gave us a choice of what what we wanted to see - choosing between a couple of options.  The tour price was very reasonable.  A great value for the money!  Definitely recommend.",
 'Frederic was an enthusiastic and knowledgeable tour guide. He was genuinely enthusiastic about the city of Montreal and full of fun facts. He also successfully managed a large group, and kept everyone engaged for the 90 minute tour. We had a great time!',
 'This was a good walking tour of Old Montreal! We saw and learned a lot! Our tour guide was very friendly and informative!',
 'Rene was our guide this morning, and gave a us a great tour of both the downtown and old Montreal.  His knowledge of the history, the people, the buildings was fantastic.  We saw many wonderful sights, and learned so very much.  Highly recommend.',
 'We took both the morning and afternoon segments. Our guide Louis was excellent talking about the history, sculptures, and architecture. Recommend.',
 'I am so so so so happy that I booked this tour! My partner and I did the 1.5 hour East Walking Tour of Old Montreal in English. \r\n\r\nBruno was our tour guide and he was perfect! Fun and energetic with so much knowledge of the city--he made the perfect tour guide. He made sure to point out important and true facts about the city. He acknowledged the Native American tribes that called the area home prior to French and British, which I felt was important to recognize. He recognized many of the important men and WOMEN (yes, he acknowledged the bad-ass ladies) that helped build the city. The history from the tour was thorough. It incorporated the beginning of the city to modern historic information. Bruno included great recommendations for places to go and gave some insight on free things around the city to do.  He paced the tour well, with numerous exciting stops and visual aids. Definitely be sure to take this tour if you get the chance. It is worth the time and money.',
 'We flew with Air Transat to the UK this past April.  I have not one negative word to say.  The plane was big, lots of leg space , Tv on back of each seat.  Service and friendly staff on the outgoing  and the return journey.\r\n\r\nI have flown many,  many times across the world on most of the big airlines and I found Air Transat as good as any who claim to be the "Cream of the Crop""',
 'If you are considering traveling to or from Tel-Aviv with Air Transat I would suggest choosing another airline. They might offer cheap flights but their service is quite lacking. Other airlines offer better prices & service. The service was rood and unpleasant. Eventually I had to modify the date & had to pay double the price I usually pay and they could only offer limited dates that were completely inconvenient.',
 'I recently flew Calgary to Paris direct and returned Toulouse to Montreal. The flights were on time certainly for arrival and staff were very friendly and helpful. I was impressed with the aircraft each being the biggest I have been on (A320 or 330). They had awesome large touchscreen pads on each seat back with a wide selection of free movies and tv shows, the ability to check back on navigation anytime and even a bunch of games. The seats were leather and comfy with adjustable headrests and the leg room was adequate although certainly a bit sparse. The food was good and we were fed twice on each flight at no charge which to be honest surprised me in this day and age. \r\n\r\nThe best thing is I flew with my bicycle as it was a bike trip and they treated the bike well with a fair charge applied to take it as my only checked piece of luggage. On the return trip I think 12 or 15 bikes came off which tells you both the demand and the fair treatment they offer. Westjet could learn a thing or two about flying on a bike vacation. \r\n\r\nThere were some small hiccups with slow luggage but nothing that affected travel and nothing lost. The website only handles explorer but simply appears broken instead of telling you if you try using firefox. Also flying out of smaller centres in france your flights are restricted to Montreal arrivals and out of Calgary to Paris to 2 flights a week. All told they do a great job at delivering a good product at a reasonable price and I look forward to using them more.',
 'Air Transat is a discount airline based out of Quebec with many connection between Toronto and hubs in Europe and Quebec and hubs in Europe.\r\n\r\nMy review is particularly low simply because I had a poor experience with the airline. My flight was delayed by 7.5 hours from Toronto to Rome and I ended up missing my connection. Air Transat refused to provide me with a new connecting flight and as a result, I lost a chunk of money on a new connecting flight. Normally, I would contact the BBB, but since the company is located in Quebec, the BBB cannot help me. I connected the Quebec government over a month ago and I am still waiting to hear back. \r\n\r\nOther than my missed flight, the flight simply is not the best- but, you pay what you get for. The flights are overly packed and the space is small. Be aware of this if you are a tall person. The food is complete cardboard and I suggest you buy something before your flight. \r\n\r\nAgain, know what you get yourself into before buying your flight. This is a cheap airline and you risk being uncomfortable and having delays. However, on the other hand, the flights can be quite cheap. \r\n\r\nOverall, I personally do not plan to fly with Air Transat again. Simply, I am quite appalled by their lack of customer service. If you are willing to risk it, then try it out. Maybe you will not have such a bad experience as me.',
 'Think twice before taking Air Transat. If you are taking economy class, there is virtually no leg room at all. The seats are very small and uncomfortable with little lumbar support. I guess, if you are plus size, I recommend upgrading to business class? \r\n\r\nI was disturbed with the fact that the flight attendants did not do a seatbelt check and they did not do a safety demonstation before the flight.  There was a video on safety, but the volume way too low for anyone to hear it. Also, the video was extremely fuzzy and the words on the screen were so tiny. No on-board safety demos on proper seatbelt usage, locations of emergency exits and how to use a lifejacket.\r\n \r\nSome of the food was actually tasty, as my vegetarian noodles was almost restaurant quality. The flight attendants were friendly, and they always came by asking me if I wanted drinks or snacks.\r\n\r\nThe pilots did a great job flying. The plane was very stable during most of the flight.',
 'First our flight was reschedule from 7am to 12:15pm, now the boarding is bordel because they did not reassign seating for passengers before boarding on the new aircraft! It is now 12:20 and we are still nowhere near leaving! Air transat, you fuckin suck! #airtransatneveragain #airtransatyousuck',
 'I went in to get an international driver is license yesterday morning. It took no more than 5 minutes and the customer service was excellent.',
 'Once a AAA member, always a AAA member. Debby White set me up with my membership about a month ago and boy am I glad she talked me into it! She is great. Not even a month after I got my AAA Plus membership....I ran over a huge nail, got a flat and had to use one of my service calls. Then I had to get my water pump replaced 2 weeks later and it was dirt cheap at AAA compared to other auto service shops. And I got a 10% member discount and a warranty! I have this involuntary compulsive impulse and I ask "do you offer AAA discounts" everywhere I go now. Debby is always really really really helpful when I come in. So far, as of today, the mechanics *seem* trustworthy and honest.  I love this location and I am pleased with my membership. I will be renewing my membership every year because it is an absolute must have in my opinion. My membership has damn near paid for itself at this point. This place gets the ultimate stamp of approval!',
 'We had to come in to change over a title. We waited less than 10 minutes and were helped by your friendly staff. They explained everything to us and were helpful!  So much better than waiting in MVD lines!  And the only charge was what MVD charged. Thank you very much.',
 'They were busy but efficient and very helpful. It did not matter what people were asking for they seemed to have the answers and a smile.',
 'We are taking a trip Madison, WI and wanted directions, maps, etc.  We were helped by Monica who prepared a TripTik with the fastest driving route, maps, etc.  She was very patient and helpful.  Thanks.',
 'Went to AAA for travel assistance. Spent time with Jessica Oergel who was incredibly patient, knowledgable and helpful. Got our long weekend planed and everything was great. By the way Jessica did her job you can tell she really enjoys what she is doing.',
 'I went in to my AAA office to look for a map. I came out with all the maps for the states I am driving through plus informational books that I am finding out are already helpful. The representative behind the desk was extremely helpful and friendly. I highly recommend\r\nAAA for everyone.',
 'Excellent customer service!!   This was my first time in the AAA office.  I was disappointed that the disneyland discount is only $5.00, but the ladies in the office were beyond wonderful.  So helpful and pleasant.   Thank you AAA.',
 'Went to AAA Mesa Auto Repair. They replaced my PS unit with a new unit that I had purchased.  The service writer, Debbie White, assisted me and was very helpful as well as knowledgeable with deciphering the mechanic is notes.  Very professional, trustworthy and honest repair shop. I highly recommend AAA Mesa Auto Repair. \r\nI will return!!',
 'I set an appointment to have my brakes done, both axles. I dropped the car off at 9:30 and told it would be 4-5 hours to complete.  After calling numerous times without being able to speak with a person, on  my last call, I told the person I would wait on hold to speak with the SA.  I was told that my vehicle would be ready in about 1 hour (this was at 2:30), since the vehicles ahead of me all got behind finishing up.  When I arrived at 3:30, the car had been ready since 3, no one called me to advise it was early.  They only did one axle, since the front pads were still at 50%, good for another 50K miles. So it took them 5.5 hours to do one only axle. Good thing I got there on time at my appointment in the morning, or I would have been w/o my vehicle all day and not been able to work, since I drive for Uber.  If the work had been finished in 4 hours, I would have given 4 stars, but I expect reliability from a workplace and I do not think I got that today.  It should have been better.  I have been to the Chandler location in the past and it is about the same there. Mediocre.',
 'Quick and easy.  My husband and I stopped in here.  We told the person where we would like to go and she gave us all these maps and books to help us plan our trip.\r\n\r\nWoo hoo!!!   Quick and easy!',
 'Not needing any urgent service, I went to AAA in Gilbert to get some preventive maintenance done before a road trip. When I arrived, three service advisers were deep into their computers and ignored me, the only person standing at the Service Desk. Finally, the lady service adviser asked if I needed something without ever looking up at me. When I said "yes", she rolled her eyes, and said, "What?" I said, "Nothing, I have changed my mind" and left the building. I went to the Ford dealer and received excellent service.\r\n\r\nI can only imagine if they are so poor with Customer Service at this stage, what might happen if there were any complications with the work done on my car.',
 'The folks here were very helpful when I needed their services for notarizing my signature on a document.  Even though I screwed it up and had to get another copy and come back.  That was completely my fault though.  The lady at the counter was very understanding and did not treat me like a dumbass.  I totally was, but she was very kind.  I appreciated that because I already felt stupid enough.  I was only disappointed that they sold out of their pet friendly hotel guide.  We travel with our cat, so I really wanted to pick one of these up.  I will just have to go back, hopefully they will have it in stock next time.  I can highly recommend this branch for all your AAA needs.',
 'Several weeks ago I posted a review on how horrible the titling service and lady were that were here.  A response was sent to me saying to email the social media team and they would reach out to me.  They never did.  This proves that AAA believes that they have such a hold on the travel market, that their customers do not truly matter.  I will make sure that my original and updated review are on all the other social media sites due to this.  I am requesting that they refund me what I should have paid at their offices versus what I ended up paying at the 3rd party place that has a surcharge.  This must not be that important to resolve!',
 'Very helpful and friendly staff. \r\n\r\nI was able to get full car insurance at a much lower rate than I had been quoted elsewhere. I also got information on rental insurance, registration and plates. \r\n\r\nTheir memberships are also well worth the small yearly price for peace of mind and great discounts  especially when traveling and staying in hotels. \r\n\r\nHighly recommend AAA and Kari the insurance agent who was extremely helpful and understanding of my situation.',
 'I went to AAA for information on Arizona sights.  Matt Stadel was very patient and helpful.  He understood exactly what I needed and gave me all the information I needed. I would definately use this service again and would recommend AAA for any travel help.',
 'Great MVD Services Without The Wait!\r\n\r\nWe love coming to this AAA location because they have MVD services without the horribly long lines at the government offices.\r\n\r\nIt is a convenient location, ample parking, and super friendly staff every time we have gone.\r\n\r\nThe fee for third-party MVD services is so small that I could not imagine why anybody would go across the street and wait for three or four hours at the government offices.\r\n\r\nThey also offer free maps and trip planning and other services for AAA members. We have not really used much of that yet, but we probably should since it is available.\r\n\r\nStop by and you will be glad you did!',
 'I went in to get some maps and a travel booklet.  I was able to walk up to the counter, talk to the receptionist, get my travel materials and was out within 5 minutes.  Great!',
 'Gratitude! Gratitude! Gratitude! I am so glad I signed up again for a triple AAA membership. I locked myself out of my car, and after almost getting ripped off by  24/7 locksmith, I immediately contacted Triple AAA. I remembered having a membership with them many years ago but then canceled it. So I went online and connected with one of their online support services. Chatted online with John M., and asked for an airline corporate discount.  He gave me Kim A. is phone number which is their group rep in Arizona. Now I like to write nice letters and give credit where credit is due. Some people have a habit of just complaining about business, and not enough acknowledging and thanking. Kim A. offered me two different corporate discounts; The 10% or 15%. I took the 15% which is an automatic yearly renewal. Now is it worth it? Sure is. I paid $48 a year vs. the one-time fee that 24/7 locksmith was going to charge me. (See my review below on 24/7 locksmith) I  almost got swindled by who knows how much! The guy that they sent came right away and got my car unlocked in two minutes considering I own a keyless entry car. Fast service. \r\nMy final thought is perhaps the most compelling financial reason why I decided to renew my AAA membership is the peace of mind it offers. Plus not only that, I can put off buying a new car every year. Just the thought and knowing that I  will not be left stranded on the side of the road or get locked out of my car again. It is well worth it.',
 'A delightful experience at the E Mesa AAA. I was able to renew membership and pick up Boston Vicinity map and Northeast tour guide. The staff here is wonderfully efficient and listener friendly. Great customer service at this location through the years, thank you and very much',
 'I have been a member for years. I have had to use the roadside assistance a few times, and the battery replacement once, and it is always been first-rate. Quick service, professional assistance. \r\n\r\nThat being said, the prices keep going up, and I have begun to wonder how much better they are than insurance add ons from USAA or Progressive which are 1/3 the price. All I have ever needed is flat tires and jump starts, which  are not rocket science. \r\n\r\nAs an annoying sidelight, they are often out of maps when I ask. It is irritating to pay $120/yr and find that maps for Phoenix and nearby cities such as LA or adjacent states like Utah and Colorado are back ordered from the printer and no date for delivery is available. It is not like I am asking for Utica or Savannah.',
 'I went to the Travel section. Barbara sort of helped me, but I really needed more information before she could accurately make any reservations for me. I did learn valuable information, though. I was surprised that there was a fee for making reservations. However, it was  1/2 of what another travel agent was going to charge.',
 'AAA took great care if me yesterday. Went in with a suspected leaking battery and Jeff had me on my way with a new one under warranty in no time.  Great service!',
 'i was very impressed with the help I received. I had to transfer from another state after moving here. The gal was so helpful and I learned alot from her. The entire time spent was enjoyable and informative. Thanks , I will be back .',
 'I went in to renew my license plate. I checked in and waited a few minutes. I was called back and met with a middle aged, caucasian female.  She was rude from the get go. She quickly looked at my papers and stated "We can not help you. You need to smog your car." I tried to ask her a question but she cut me off and told me she can not do anything until I smog my car. Every time I tried to ask her a question, she shut me down. If I wanted to be treated that rudely, I would have gone to the DMV across the street. I have never been treated this way with AAA. Her whole demeanor and attitude were poor. Every time I have gone into an AAA office, I have always received friendly and courteous service. But not this time.',
 'We went in to the AAA office in Mesa because the Service Arizona online portal was telling us it could not find the registration for our truck. We love doing things online and really dislike going into an office in person as it takes more travel time, gas, and then wait time at the office. But for this issue, we knew we had to go in either to AAA or the DMV.  I walked in and was helped within a few minutes. They were pleasant and courteous and efficient and above all patient in answering all my questions. The experience exceeded my expectations. The AAA membership is comforting for the peace of mind. Plus it gives us a real live person who can take care of registration and answer all our questions easily and without any confusion. This membership is so worth it. Thank you for the great service.',
 'This visit to AAA Mesa office started a bit Shakey. My original visit for this issue was to transfer my personalized plates from my car that was totalled in a car accident to my new automobile. At that time I paid the transfer fee was given the new registration for my personalized plates and was advised I would get plates 4 to 6 weeks. Since that did not happen I returned to office to check status and was told new plates were not ordered since I should have plates from totalled car. Well since car was totalled that would not have been possible and no one at AAA at that point knew where the wrecked car was, since 06/10/16. \r\nThe good news is the issue was resolved by the staff. I paid an small additional fee plates have been ordered and expedited and I am awaiting mailing of plates before I leave on vacation next week. Thank you to the ladies in Registration for making good on what was needed. I worked in customer service for 40 years so I realize no one is perfect but I appreciate the steps taken to resolution.',
 'I had a problem the first time I visited the Mesa location due to the poor customer service I received however I visited the same location again and received perfect service this time and had a great experience. I was quickly contacted by the supervisor regarding my first experience which let is me know how important customer service is to this organization.',
 'I always come here as an alternative to the DMV. They do nearly everything and they do it fast!  Plus if you sign up as a basic AAA member it pretty pays for itself just in the savings from DMV fees.',
 'Love coming to this office, everyone is always so friendly & helpful!  Saves time waiting in line at the DMV & the auto repair staff are the best.',
 'This is a horrible location. I went to their auto shop for a over heating issue in my car. They said I needed new hoses and a thermostat. Got my car back and the next day it was overheating and now dust was coming out of the vents. I called AAA to see what was going on and they said to bring it in as soon as I can, and I said I could not bring it in for about a week. They said it was fine. Well, later that day I ended up blowing my head gasket, which is what I wanted to prevent by bringing it in in the first place. They wanted to charge me $2100 for repairs, and that is with the 10% discount for being a AAA member. I towed my car to A+ Auto Doctors in Mesa and got everything done for $1400. However, while they were working on the engine, they discovered that my heatercore was cracked and that was the reason dust was blowing out of my vents. So not only did AAA not fix my car, but they damaged it even further because my heatercore was fine before I brought it to them. The cheaper shop charged me $500 to replace it because it is a very labor intensive process, I can not imagine what AAA would have charged. Plus A+ Auto Doctors gave me a loner car while my car was being worked on! \r\nA+ Auto Doctors also found a pipe that was the cause of all the problems to begin with, it had a corroded hole, and this pipe was located right next to the thermostat that they replaced twice! \r\nMy aunt also got her car serviced here a few months back and they dented her hood majorly. The service area here is horrible and I will never use this location again for auto repairs. They did not take any responsibility for their shotty work and now I am out $3,000 for auto repairs. DONT USE THIS PLACE FOR ANY REPAIRS! If I could give 0 stars I would!',
 ...]

3.2 Remove Punctuations and StopWords¶

import nltk
nltk.download("wordnet")

[nltk_data] Downloading package wordnet to
[nltk_data]     C:\Users\wangr15\AppData\Roaming\nltk_data...
[nltk_data]   Package wordnet is already up-to-date!

True

import string
from nltk.stem import WordNetLemmatizer
from autocorrect import spell

corpus_cleaned = []

for text in dec_corpus:
    text = text.lower()
    
    tokenizer = RegexpTokenizer(r'\w+')
    tokens = tokenizer.tokenize(text)
    
    ## Remove Punctuations and symbols that are not aplhpbet
    table = str.maketrans('', '', string.punctuation)
    stripped = [w.translate(table) for w in tokens]
    words_punc = [word for word in stripped if word.isalpha()]

    ## Remove stopwords
    filtered_words = [w for w in words_punc if not w in new_stopwords]

    text_cleaned = " ".join(filtered_words)
    corpus_cleaned.append(text_cleaned)

nltk.download('punkt')

[nltk_data] Downloading package punkt to
[nltk_data]     C:\Users\wangr15\AppData\Roaming\nltk_data...
[nltk_data]   Unzipping tokenizers\punkt.zip.

True

3.3 Remove Blank Rows ( bc we removed stopwords, some rows may be blank)¶

import numpy as np
corpus_cleaned = pd.DataFrame(np.array(corpus_cleaned))
corpus_cleaned = corpus_cleaned[0]

lengx=[]
for text in corpus_cleaned:
    res=len(text.split())
    lengx.append(res)
lengx

[46,
 65,
 64,
 164,
 111,
 146,
 17,
 88,
 60,
 54,
 25,
 174,
 105,
 31,
 25,
 80,
 29,
 22,
 53,
 29,
 57,
 22,
 58,
 54,
 81,
 48,
 59,
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 69,
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 101,
 32,
 17,
 16,
 152,
 ...]

corpus_cleaned = pd.DataFrame(corpus_cleaned)
corpus_cleaned['length'] = lengx
corpus_cleaned.columns=['text',"length"]
corpus_cleaned.head()

corpus_cleaned=corpus_cleaned[corpus_cleaned['length']>=1]['text']
corpus_cleaned.head()

0    got parking lot accident cadillac referred tak...
1    took car aw collision accident tom entire staf...
2    referred aw honda dealership stupid lady decid...
3    new escalade somebody wrecked referred take aw...
4    new las vegas called car dealer asked car repa...
Name: text, dtype: object

3.4 Language Detection -- We will use the Google Language detection Engine to eliminate reviews written in France/Spanish (where english letters are used); We will also use regular expression to filter out reviews not written with english letters (ASCII), such as Chinese reviews.¶

from langdetect import detect
lang = []
for text in corpus_cleaned:
    lg = detect(text)
    lang.append(lg)

corpus_cleaned = pd.DataFrame(corpus_cleaned)
corpus_cleaned['language'] = lang
corpus_cleaned.columns=['text',"language"]
corpus_cleaned.head()

corpus_cleaned = corpus_cleaned[corpus_cleaned['language']=="en"]['text']

def non_eng(text):
    return re.sub(r'[^\x00-\x7F]','', text)

engl = []
leng = []
for text in corpus_cleaned:
    crr = non_eng(text)
    res=len(crr.split())
    leng.append(res)
    engl.append(crr)

corpus_cleaned = pd.DataFrame(engl)
corpus_cleaned['length'] = leng
corpus_cleaned.columns=['text',"length"]
corpus_cleaned=corpus_cleaned[corpus_cleaned['length']>=1]['text']

len(corpus_cleaned)

340940

3.5 Fixing Word Lengthing: Some people may spell amazing as aaaaaamazing... We will correct these intentionally mispelled words here¶

def reduce_length(text):
    pattern = re.compile(r"(.)\1{2,}")
    return pattern.sub(r"\1\1", text)

reduced = []
for text in corpus_cleaned:
    redwd = reduce_length(text)
    reduced.append(redwd)

corpus_cleaned = pd.DataFrame(reduced)
corpus_cleaned.columns=['text']
corpus_cleaned = corpus_cleaned['text']
corpus_cleaned.head()

0    got parking lot accident cadillac referred tak...
1    took car aw collision accident tom entire staf...
2    referred aw honda dealership stupid lady decid...
3    new escalade somebody wrecked referred take aw...
4    new las vegas called car dealer asked car repa...
Name: text, dtype: object

def replace_nonsense(text):
    pattern = re.compile(r"\b(.)\1{1,}")
    return pattern.sub(r"\1",  text)


reduc = []
for text in corpus_cleaned:
    red = replace_nonsense(text)
    reduc.append(red)

corpus_cleaned = pd.DataFrame(reduc)
corpus_cleaned.columns=['text']
corpus_cleaned = corpus_cleaned['text']
corpus_cleaned.head()

0    got parking lot accident cadillac referred tak...
1    took car aw collision accident tom entire staf...
2    referred aw honda dealership stupid lady decid...
3    new escalade somebody wrecked referred take aw...
4    new las vegas called car dealer asked car repa...
Name: text, dtype: object

def replace_nonsense(text):
    pattern = re.compile(r"(.)\1{1,}\b")
    return pattern.sub(r"\1",  text)


reduc = []
for text in corpus_cleaned:
    red = replace_nonsense(text)
    reduc.append(red)

corpus_cleaned = pd.DataFrame(reduc)
corpus_cleaned.columns=['text']
corpus_cleaned = corpus_cleaned['text']
corpus_cleaned.head()

0    got parking lot accident cadillac referred tak...
1    took car aw collision accident tom entire staf...
2    referred aw honda dealership stupid lady decid...
3    new escalade somebody wrecked referred take aw...
4    new las vegas called car dealer asked car repa...
Name: text, dtype: object

3.6 Lemmatization¶

nltk.download('averaged_perceptron_tagger')

[nltk_data] Downloading package averaged_perceptron_tagger to
[nltk_data]     C:\Users\wangr15\AppData\Roaming\nltk_data...
[nltk_data]   Unzipping taggers\averaged_perceptron_tagger.zip.

True

from textblob import TextBlob, Word

def lemmatize_with_postag(sentence):
    sent = TextBlob(sentence)
    tag_dict = {"J": 'a', 
                "N": 'n', 
                "V": 'v', 
                "R": 'r'}
    words_and_tags = [(w, tag_dict.get(pos[0], 'n')) for w, pos in sent.tags]    
    lemmatized_list = [wd.lemmatize(tag) for wd, tag in words_and_tags]
    return " ".join(lemmatized_list)

lemm = []
for text in corpus_cleaned:
    lz = lemmatize_with_postag(text)
    lemm.append(lz)

corpus_cleaned = pd.DataFrame(lemm)
corpus_cleaned.columns=['text']
corpus_cleaned = corpus_cleaned['text']
corpus_cleaned.head()

0    get park lot accident cadillac refer take car ...
1    take car aw collision accident tom entire staf...
2    refer aw honda dealership stupid lady decide h...
3    new escalade somebody wreck referred take aw t...
4    new la vega call car dealer ask car repair dam...
Name: text, dtype: object

corpus_unlem = pd.DataFrame(reduc)
corpus_unlem.columns=['text']
corpus_unlem = corpus_unlem['text']

3.6 Normalized TF-IDF¶

import nltk
nltk.download('vader_lexicon')

[nltk_data] Downloading package vader_lexicon to
[nltk_data]     C:\Users\wangr15\AppData\Roaming\nltk_data...
[nltk_data]   Package vader_lexicon is already up-to-date!

True

from nltk.sentiment.vader import SentimentIntensityAnalyzer
new_words = {
    'against': -3.0,
    'not': -3.0,
    'nor' : -3.0,
    'no': -3.0,
    'dirty' : -4.0,
    'messy' :-4.0,
     'mean' :-1.0,
    'unfortunately' :-1.0,
    'complaint' : -4.0,
    'complain': -4.0,
     'clean' : 3.0,
    'bad' : -5.0,
    'uncleaned' : -3.0,
     'friendly' : 4.5,
    'issue' :-2.5
}
SIA = SentimentIntensityAnalyzer()
SIA.lexicon.update(new_words)

## Build Normalized TF-IDF and Convert To Dataframe
from sklearn.feature_extraction.text import TfidfVectorizer
vectorizer = TfidfVectorizer(norm='l1')
DTM = vectorizer.fit_transform(corpus_cleaned)
feature_names = vectorizer.get_feature_names()
corpus_index = [n for n in corpus_cleaned]

DTM = pd.DataFrame(DTM.todense(), index=corpus_index, columns=feature_names)
DTM.head()

3.7 SVD Transformation --- Dimension Reduction¶

from sklearn.decomposition import TruncatedSVD
from sklearn.pipeline import make_pipeline
from sklearn.preprocessing import Normalizer

svd = TruncatedSVD(40)
lsa = make_pipeline(svd, Normalizer(copy=False))
DTM_lsa = lsa.fit_transform(DTM)

explained_variance = svd.explained_variance_ratio_.sum()
explained_variance

0.10412444889546182

DTM_lsa.shape

(340940, 40)

df_lsa = pd.DataFrame.from_records(DTM_lsa)
df_lsa.head()

df_lsa.columns = [f'S{i+1}' for i in range(df_lsa.shape[1])]
df_lsa.head()

3.8 Sentiment Score¶

## Get the Vadar Sentiment score
import nltk
import numpy as np
from nltk.sentiment.vader import SentimentIntensityAnalyzer 

sent=pd.DataFrame(columns=['compound','neg','neu','pos'])
for sentence in corpus_unlem:
     ss = SIA.polarity_scores(sentence)
     sentscore=pd.DataFrame([ss])
     sent=sent.append(sentscore)
sent.head()

negsc=sent['neg'].values
DTM['Negative']= negsc
possc=sent['pos'].values
DTM['Positive']= possc
DTM.head()

3.9 Formation of Final Dataset¶

Finaldf = HotelRev[['stars_reviews','date','state']]
Finaldf.head()

Finaldf['lengthx']=lengx
Finaldf=Finaldf[Finaldf['lengthx']>=1]
Finaldf['Language']=lang
Finaldf=Finaldf[Finaldf['Language']=='en']
Finaldf['length']=leng
Finaldf = Finaldf[Finaldf['length']>=1]
len(Finaldf)

c:\python37\lib\site-packages\ipykernel_launcher.py:1: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy
  """Entry point for launching an IPython kernel.

340940

Finaldf = Finaldf[['stars_reviews','date','state']]

names=list(Finaldf.columns)+ list(df_lsa.columns) + list(sent.columns)
names

['stars_reviews',
 'date',
 'state',
 'S1',
 'S2',
 'S3',
 'S4',
 'S5',
 'S6',
 'S7',
 'S8',
 'S9',
 'S10',
 'S11',
 'S12',
 'S13',
 'S14',
 'S15',
 'S16',
 'S17',
 'S18',
 'S19',
 'S20',
 'S21',
 'S22',
 'S23',
 'S24',
 'S25',
 'S26',
 'S27',
 'S28',
 'S29',
 'S30',
 'S31',
 'S32',
 'S33',
 'S34',
 'S35',
 'S36',
 'S37',
 'S38',
 'S39',
 'S40',
 'compound',
 'neg',
 'neu',
 'pos']

len(df_lsa)

340940

Fin = pd.concat([Finaldf.reset_index(drop=True),df_lsa.reset_index(drop=True)],axis=1,ignore_index=True)
Fin = pd.concat ([Fin.reset_index(drop=True),sent.reset_index(drop=True)],axis=1,ignore_index=True)
Fin.columns= names
Fin.head()

Fin['date']=pd.to_datetime(Fin['date'])
Fin.head()

import datetime
dtt = []
for i in range(340940):
    datevar = Fin.at[i,'date']
    dateconv = datevar.strftime('%j')
    days = int(dateconv)
    dtt.append(days)
    
dtt

[209,
 74,
 74,
 120,
 31,
 276,
 100,
 100,
 221,
 356,
 136,
 191,
 60,
 168,
 176,
 38,
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 69,
 280,
 150,
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 104,
 306,
 186,
 218,
 81,
 240,
 104,
 336,
 131,
 338,
 117,
 353,
 171,
 155,
 54,
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 297,
 32,
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 4,
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 80,
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 205,
 185,
 24,
 238,
 45,
 ...]

testdt = Fin[['date']]
testdt['dateinyr'] = dtt

from datetime import date
totday=[]
yrs = []
for i in range(340940):
    yr=testdt.at[i,'date'].year
    dyyr= (date(yr,12,31)- date(yr,1,1)).days
    totday.append(dyyr+1)
    yrs.append(yr)

testdt['yrdt'] = totday
testdt['year']=yrs
testdt.head()

c:\python37\lib\site-packages\ipykernel_launcher.py:2: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy
  
c:\python37\lib\site-packages\ipykernel_launcher.py:13: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy
  del sys.path[0]
c:\python37\lib\site-packages\ipykernel_launcher.py:14: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy

testdt['dateconverted']= testdt['year']+(testdt['dateinyr']/testdt['yrdt'])
testdt.head()

c:\python37\lib\site-packages\ipykernel_launcher.py:1: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy
  """Entry point for launching an IPython kernel.

quart = []
for i in range(340940):
    month= testdt.at[i,'date'].month
    if month <= 3:
        quarter= 'Q1'
    elif month >= 4 and month <=6:
        quarter = "Q2"
    elif month >= 7 and month <= 9:
        quarter = "Q3"
    else:
        quarter ="Q4"       
    quart.append(quarter)
    
testdt['Quarters'] = quart
testdt.head()

c:\python37\lib\site-packages\ipykernel_launcher.py:14: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy

Fin['date']=testdt['dateconverted']
Fin['Quarters']=testdt['Quarters']
Fin.head()

Fin.to_csv("FinalDatasetYelp.csv",index=False)

4. Comparing Rating To Polarity¶

byweekdata = Fin[['stars_reviews','compound']]
byweekdata['date']=Finaldf['date']
byweekdata.head()

c:\python37\lib\site-packages\ipykernel_launcher.py:2: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy

byweekdata['compound']= byweekdata['compound']*2.5+ 2.5
byweekdata['date'] = pd.to_datetime(byweekdata['date']) - pd.to_timedelta(7, unit='d')
byweekdata = byweekdata.groupby([pd.Grouper(key="date", freq= 'W-MON')])[['stars_reviews','compound']]
byweekdata=byweekdata.mean()
byweekdata=byweekdata.reset_index()
byweekdata = byweekdata.sort_values('date')
byweekdata.head()

c:\python37\lib\site-packages\ipykernel_launcher.py:1: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy
  """Entry point for launching an IPython kernel.
c:\python37\lib\site-packages\ipykernel_launcher.py:2: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy

byweekdata.fillna(0,inplace=True)
byweekdata.head()

byweekdata= pd.melt(byweekdata,id_vars=['date'],value_vars=['stars_reviews','compound'])
byweekdata.head()

import seaborn as sns
import matplotlib.pyplot as plt
plt.figure(figsize=(10,7))
plt.title("Comparison of Ratings for Yelp Hotels and Review Sentiment Scores")
sns.set_style('whitegrid',{'font.family':'serif', 'font.serif':'Georgia'})
clui = ["#0c5ad6", "#af3216"]
sns.set_palette(clui)

g = sns.lineplot(x='date',y='value',hue='variable',data=byweekdata)

for t, l in zip(g.legend().texts[0:3],("   ","Hotel Reviews","Sentiment Scores")):
    t.set_text(l)

g.set(xlabel='   ', ylabel='Weekly Average Scores')

[Text(0, 0.5, 'Weekly Average Scores'), Text(0.5, 0, '   ')]

5. Prediction Modeling --- Variable Selection using Elastic net¶

5.1 Dummy Variable Conversion¶

Moddata = Fin
Moddata=Moddata.drop(['compound','neu'],axis=1)
Moddata.columns

Index(['stars_reviews', 'date', 'state', 'S1', 'S2', 'S3', 'S4', 'S5', 'S6',
       'S7', 'S8', 'S9', 'S10', 'S11', 'S12', 'S13', 'S14', 'S15', 'S16',
       'S17', 'S18', 'S19', 'S20', 'S21', 'S22', 'S23', 'S24', 'S25', 'S26',
       'S27', 'S28', 'S29', 'S30', 'S31', 'S32', 'S33', 'S34', 'S35', 'S36',
       'S37', 'S38', 'S39', 'S40', 'neg', 'pos', 'Quarters'],
      dtype='object')

Moddata = pd.get_dummies(Moddata, drop_first=True)
Moddata.head()

5.2 Training-Valid Split¶

y = Moddata[['stars_reviews']]
X = Moddata.drop(['stars_reviews'],axis=1)

from sklearn.model_selection import train_test_split
X_train, X_test, y_train, y_test = train_test_split(X, y, test_size=0.3, random_state=50)

5.3 Tuning--Finding the best alpha and lambda using Cross Validation¶

from sklearn.linear_model import ElasticNetCV
from sklearn.metrics import r2_score
elsn = ElasticNetCV(l1_ratio=[0.05, 0.15, 0.5, 0.7, 0.99], alphas=[0.05,0.3,0.5,0.7,1.0], cv=10, n_jobs=30,random_state=50)

elsn.fit(X_train, np.ravel(y_train))

ElasticNetCV(alphas=[0.05, 0.3, 0.5, 0.7, 1.0], copy_X=True, cv=10, eps=0.001,
       fit_intercept=True, l1_ratio=[0.05, 0.15, 0.5, 0.7, 0.99],
       max_iter=1000, n_alphas=100, n_jobs=30, normalize=False,
       positive=False, precompute='auto', random_state=50,
       selection='cyclic', tol=0.0001, verbose=0)

print('Optimal alpha: %.8f'%elsn.alpha_)
print('Optimal l1_ratio: %.3f'%elsn.l1_ratio_)
print('Number of iterations %d'%elsn.n_iter_)

Optimal alpha: 0.05000000
Optimal l1_ratio: 0.050
Number of iterations 6

elsn = ElasticNetCV(l1_ratio=np.arange(0.15,0.7,0.05), alphas=np.arange(0.3,0.7,0.05), cv=10, n_jobs=30,random_state=50)

elsn.fit(X_train, np.ravel(y_train))

ElasticNetCV(alphas=array([0.3 , 0.35, 0.4 , 0.45, 0.5 , 0.55, 0.6 , 0.65]),
       copy_X=True, cv=10, eps=0.001, fit_intercept=True,
       l1_ratio=array([0.15, 0.2 , 0.25, 0.3 , 0.35, 0.4 , 0.45, 0.5 , 0.55, 0.6 , 0.65]),
       max_iter=1000, n_alphas=100, n_jobs=30, normalize=False,
       positive=False, precompute='auto', random_state=50,
       selection='cyclic', tol=0.0001, verbose=0)

print('Optimal alpha: %.8f'%elsn.alpha_)
print('Optimal l1_ratio: %.3f'%elsn.l1_ratio_)
print('Number of iterations %d'%elsn.n_iter_)

Optimal alpha: 0.30000000
Optimal l1_ratio: 0.150
Number of iterations 4

elsn = ElasticNetCV(l1_ratio=np.arange(0.01,0.5,0.01), alphas=np.arange(0.03,0.5,0.01), cv=10, n_jobs=30,random_state=50,max_iter=60000)

elsn.fit(X_train, np.ravel(y_train))

ElasticNetCV(alphas=array([0.03, 0.04, 0.05, 0.06, 0.07, 0.08, 0.09, 0.1 , 0.11, 0.12, 0.13,
       0.14, 0.15, 0.16, 0.17, 0.18, 0.19, 0.2 , 0.21, 0.22, 0.23, 0.24,
       0.25, 0.26, 0.27, 0.28, 0.29, 0.3 , 0.31, 0.32, 0.33, 0.34, 0.35,
       0.36, 0.37, 0.38, 0.39, 0.4 , 0.41, 0.42, 0.43, 0.44, 0.45, 0.46,
       0.47, 0.48, 0.49]),
       copy_X=True, cv=10, eps=0.001, fit_intercept=True,
       l1_ratio=array([0.01, 0.02, 0.03, 0.04, 0.05, 0.06, 0.07, 0.08, 0.09, 0.1 , 0.11,
       0.12, 0.13, 0.14, 0.15, 0.16, 0.17, 0.18, 0.19, 0.2 , 0.21, 0.22,
       0.23, 0.24, 0.25, 0.26, 0.27, 0.28, 0.29, 0.3 , 0.31, 0.32, 0.33,
       0.34, 0.35, 0.36, 0.37, 0.38, 0.39, 0.4 , 0.41, 0.42, 0.43, 0.44,
       0.45, 0.46, 0.47, 0.48, 0.49]),
       max_iter=60000, n_alphas=100, n_jobs=30, normalize=False,
       positive=False, precompute='auto', random_state=50,
       selection='cyclic', tol=0.0001, verbose=0)

print('Optimal alpha: %.8f'%elsn.alpha_)
print('Optimal l1_ratio: %.3f'%elsn.l1_ratio_)
print('Number of iterations %d'%elsn.n_iter_)

Optimal alpha: 0.03000000
Optimal l1_ratio: 0.010
Number of iterations 8

5.4 Building the Actual Model¶

from sklearn.linear_model import ElasticNet
model= ElasticNet(l1_ratio=elsn.l1_ratio_, alpha=elsn.alpha_, max_iter=elsn.n_iter_, fit_intercept=True, normalize=False)

model.fit(X_train,np.ravel(y_train))

ElasticNet(alpha=0.03, copy_X=True, fit_intercept=True, l1_ratio=0.01,
      max_iter=8, normalize=False, positive=False, precompute=False,
      random_state=None, selection='cyclic', tol=0.0001, warm_start=False)

5.5 Evaluation and Feature Importance¶

from sklearn.metrics import r2_score
from sklearn.metrics import mean_squared_error

print("Test Set R-Square:",r2_score(np.ravel(y_test),model.predict(X_test)))
print ("Test Set RMSE",np.sqrt(mean_squared_error(np.ravel(y_test),model.predict(X_test))))

Test Set R-Square: 0.540734986399917
Test Set RMSE 1.0546028048265883

## Feature Importance
feature_importance = pd.Series(index=X_train.columns, data=np.abs(model.coef_))
n_selected_features = (feature_importance>0).sum()
print('{0:d} features, reduction of {1:2.2f}%'.format(
    n_selected_features,(1-n_selected_features/len(feature_importance))*100))

feature_importance.sort_values().tail(50).plot(kind = 'bar', figsize = (18,6))

50 features, reduction of 16.67%

<matplotlib.axes._subplots.AxesSubplot at 0x731d31e5c0>

# The useful Features are
usefulf = feature_importance[feature_importance>0].index
useful=list(usefulf)
useful

['date',
 'S1',
 'S2',
 'S3',
 'S4',
 'S5',
 'S6',
 'S7',
 'S8',
 'S9',
 'S10',
 'S11',
 'S12',
 'S13',
 'S14',
 'S15',
 'S16',
 'S17',
 'S18',
 'S19',
 'S20',
 'S21',
 'S23',
 'S24',
 'S25',
 'S26',
 'S27',
 'S28',
 'S30',
 'S31',
 'S32',
 'S33',
 'S34',
 'S35',
 'S38',
 'S39',
 'S40',
 'neg',
 'pos',
 'state_AZ',
 'state_FL',
 'state_IL',
 'state_NV',
 'state_OH',
 'state_ON',
 'state_PA',
 'state_QC',
 'state_WI',
 'Quarters_Q3',
 'Quarters_Q4']

6. Using Only the 'useful' features, we will now build a more powerful tree. (The reason we decided to build a tree is that our y variable (Ratings) is restricted to 0 to 5. If we fit a linear model (lm) on it, the predictions will likely make no sense (i.e. It doesnt make sense to have predicted rating equal to 6 when the max rating must be 5)¶

6.1 Setting Up the Algorithm and Data¶

UseData = Moddata[ ['stars_reviews']+useful]
UseData.head()

from sklearn.model_selection import train_test_split
train, test= train_test_split(UseData,test_size=0.3, random_state=50)
train.head()

from xgboost.sklearn import XGBRegressor
import xgboost as xgb
from sklearn import model_selection, metrics  
from sklearn.model_selection import GridSearchCV 

target="stars_reviews"
def modelfit(alg, dtrain, predictors,useTrainCV=True, cv_folds=10, early_stopping_rounds=50):
    
    if useTrainCV:
        xgb_param = alg.get_xgb_params()
        xgtrain = xgb.DMatrix(dtrain[predictors].values, label=dtrain[target].values)
        cvresult = xgb.cv(xgb_param, xgtrain, num_boost_round=alg.get_params()['n_estimators'], nfold=cv_folds,
            metrics='rmse', early_stopping_rounds=early_stopping_rounds, show_stdv=False)
        alg.set_params(n_estimators=cvresult.shape[0])
    
    #Fit the algorithm on the data
    alg.fit(dtrain[predictors], dtrain[target],eval_metric='rmse')
        
    #Predict training set:
    dtrain_predictions = alg.predict(dtrain[predictors])
        
    #Print model report:
    print ("\nModel Report")
    print ("R-Squared :",r2_score(np.ravel(dtrain[[target]]), dtrain_predictions))
    print ("RMSE (Train):",np.sqrt(mean_squared_error(np.ravel(dtrain[[target]]), dtrain_predictions)))
    print("Best Iteration: {}".format(alg.get_booster().best_iteration))
    
    xgb.plot_importance(alg)
    plt.rcParams['figure.figsize'] = [10,10]
    plt.show()

predictors = [x for x in train.columns if x not in [target]]
xgb1 = XGBRegressor(
 learning_rate =0.1,
 n_estimators=1000,
 max_depth=5,
 min_child_weight=1,
 gamma=0,
 subsample=0.8,
 colsample_bytree=0.8,
 objective= 'reg:linear',
 nthread=40,
 scale_pos_weight=1,
 seed=50)
modelfit(xgb1, train, predictors)

c:\python37\lib\site-packages\xgboost\core.py:587: FutureWarning: Series.base is deprecated and will be removed in a future version
  if getattr(data, 'base', None) is not None and \
c:\python37\lib\site-packages\xgboost\core.py:588: FutureWarning: Series.base is deprecated and will be removed in a future version
  data.base is not None and isinstance(data, np.ndarray) \

Model Report
R-Squared : 0.752123129114751
RMSE (Train): 0.7748621397042734

6.2 Tuning Parameters --- Tune Maxdepth and Min_Child_Weight¶

param_test1 = {
 'max_depth':range(3,10,2),
 'min_child_weight':range(1,6,2)
}

gsearch1 = GridSearchCV(estimator =  XGBRegressor(
 learning_rate =0.1,
 n_estimators=1000,
 max_depth=5,
 min_child_weight=1,
 gamma=0,
 subsample=0.8,
 colsample_bytree=0.8,
 objective= 'reg:linear',
 nthread=40,
 scale_pos_weight=1,
 seed=50),param_grid = param_test1, scoring='neg_mean_squared_error',n_jobs=10,iid=False,cv=10)

gsearch1.fit(train[predictors],train[target])

print ("Best Paramaters:", gsearch1.best_params_)
print ('Best RMSE:', np.sqrt(np.abs(gsearch1.best_score_)))

Best Paramaters: {'max_depth': 7, 'min_child_weight': 5}
Best RMSE: 0.8614891919426305

param_test2 = {
 'max_depth':[6,7,8],
 'min_child_weight':[4,5,6]
}

gsearch2 = GridSearchCV(estimator =  XGBRegressor(
 learning_rate =0.1,
 n_estimators=1000,
 max_depth=5,
 min_child_weight=1,
 gamma=0,
 subsample=0.8,
 colsample_bytree=0.8,
 objective= 'reg:linear',
 nthread=40,
 scale_pos_weight=1,
 seed=50),param_grid = param_test2, scoring='neg_mean_squared_error',n_jobs=10,iid=False,cv=10)

gsearch2.fit(train[predictors],train[target])

GridSearchCV(cv=10, error_score='raise-deprecating',
       estimator=XGBRegressor(base_score=0.5, booster='gbtree', colsample_bylevel=1,
       colsample_bytree=0.8, gamma=0, importance_type='gain',
       learning_rate=0.1, max_delta_step=0, max_depth=5,
       min_child_weight=1, missing=None, n_estimators=1000, n_jobs=1,
       nthread=40, objective='reg:linear', random_state=0, reg_alpha=0,
       reg_lambda=1, scale_pos_weight=1, seed=50, silent=True,
       subsample=0.8),
       fit_params=None, iid=False, n_jobs=10,
       param_grid={'max_depth': range(3, 10, 2), 'min_child_weight': range(1, 6, 2)},
       pre_dispatch='2*n_jobs', refit=True, return_train_score='warn',
       scoring='neg_mean_squared_error', verbose=0)

print ("Best Paramaters:", gsearch2.best_params_)
print ('Best RMSE:', np.sqrt(np.abs(gsearch2.best_score_)))

Best Paramaters: {'max_depth': 7, 'min_child_weight': 5}
Best RMSE: 0.8614891919426305

modelfit(gsearch2.best_estimator_, train, predictors)

c:\python37\lib\site-packages\xgboost\core.py:587: FutureWarning: Series.base is deprecated and will be removed in a future version
  if getattr(data, 'base', None) is not None and \
c:\python37\lib\site-packages\xgboost\core.py:588: FutureWarning: Series.base is deprecated and will be removed in a future version
  data.base is not None and isinstance(data, np.ndarray) \

Model Report
R-Squared : 0.7875376442650329
RMSE (Train): 0.7173769779416262
Best Iteration: 527

6.3 Tuning Parameters --- Tuning Gamma¶

param_test3 = {
 'gamma':[i/20.0 for i in range(0,11)]
}
gsearch3 = GridSearchCV(estimator = XGBRegressor(
 learning_rate =0.1,
 n_estimators=600,
 max_depth=7,
 min_child_weight=5,
 gamma=0,
 subsample=0.8,
 colsample_bytree=0.8,
 objective= 'reg:linear',
 nthread=40,
 scale_pos_weight=1,
 seed=50),param_grid = param_test3, scoring='neg_mean_squared_error',n_jobs=10,iid=False,cv=10)
gsearch3.fit(train[predictors],train[target])

c:\python37\lib\site-packages\xgboost\core.py:587: FutureWarning: Series.base is deprecated and will be removed in a future version
  if getattr(data, 'base', None) is not None and \
c:\python37\lib\site-packages\xgboost\core.py:588: FutureWarning: Series.base is deprecated and will be removed in a future version
  data.base is not None and isinstance(data, np.ndarray) \

GridSearchCV(cv=10, error_score='raise-deprecating',
       estimator=XGBRegressor(base_score=0.5, booster='gbtree', colsample_bylevel=1,
       colsample_bytree=0.8, gamma=0, importance_type='gain',
       learning_rate=0.1, max_delta_step=0, max_depth=7,
       min_child_weight=5, missing=None, n_estimators=600, n_jobs=1,
       nthread=40, objective='reg:linear', random_state=0, reg_alpha=0,
       reg_lambda=1, scale_pos_weight=1, seed=50, silent=True,
       subsample=0.8),
       fit_params=None, iid=False, n_jobs=10,
       param_grid={'gamma': [0.0, 0.05, 0.1, 0.15, 0.2, 0.25, 0.3, 0.35, 0.4, 0.45, 0.5]},
       pre_dispatch='2*n_jobs', refit=True, return_train_score='warn',
       scoring='neg_mean_squared_error', verbose=0)

print ("Best Paramaters:", gsearch3.best_params_)
print ('Best RMSE:', np.sqrt(np.abs(gsearch3.best_score_)))

Best Paramaters: {'gamma': 0.05}
Best RMSE: 0.8595927736308325

xgb_gm = XGBRegressor(
 learning_rate =0.1,
 n_estimators=600,
 max_depth=7,
 min_child_weight=5,
 gamma=0.05,
 subsample=0.8,
 colsample_bytree=0.8,
 objective= 'reg:linear',
 nthread=40, 
 scale_pos_weight=1,
 seed=50)
modelfit(xgb_gm, train,predictors)

Model Report
R-Squared : 0.776387199751609
RMSE (Train): 0.7359609460879228
Best Iteration: 420

6.4 Tuning Parameters --- SubSample and Cosample by Tree¶

param_test4 = {
 'subsample':[i/10.0 for i in range(6,10)],
 'colsample_bytree':[i/10.0 for i in range(6,10)]
}

gsearch4 = GridSearchCV(estimator = XGBRegressor(
 learning_rate =0.1,
 n_estimators=600,
 max_depth=7,
 min_child_weight=5,
 gamma=0.05,
 subsample=0.8,
 colsample_bytree=0.8,
 objective= 'reg:linear',
 nthread=40, 
 scale_pos_weight=1,
 seed=50),param_grid = param_test4, scoring='neg_mean_squared_error',n_jobs=10,iid=False,cv=10)
gsearch4.fit(train[predictors],train[target])

c:\python37\lib\site-packages\xgboost\core.py:587: FutureWarning: Series.base is deprecated and will be removed in a future version
  if getattr(data, 'base', None) is not None and \
c:\python37\lib\site-packages\xgboost\core.py:588: FutureWarning: Series.base is deprecated and will be removed in a future version
  data.base is not None and isinstance(data, np.ndarray) \

GridSearchCV(cv=10, error_score='raise-deprecating',
       estimator=XGBRegressor(base_score=0.5, booster='gbtree', colsample_bylevel=1,
       colsample_bytree=0.8, gamma=0.05, importance_type='gain',
       learning_rate=0.1, max_delta_step=0, max_depth=7,
       min_child_weight=5, missing=None, n_estimators=600, n_jobs=1,
       nthread=40, objective='reg:linear', random_state=0, reg_alpha=0,
       reg_lambda=1, scale_pos_weight=1, seed=50, silent=True,
       subsample=0.8),
       fit_params=None, iid=False, n_jobs=10,
       param_grid={'subsample': [0.6, 0.7, 0.8, 0.9], 'colsample_bytree': [0.6, 0.7, 0.8, 0.9]},
       pre_dispatch='2*n_jobs', refit=True, return_train_score='warn',
       scoring='neg_mean_squared_error', verbose=0)

print ("Best Paramaters:", gsearch4.best_params_)
print ('Best RMSE:', np.sqrt(np.abs(gsearch4.best_score_)))

Best Paramaters: {'colsample_bytree': 0.8, 'subsample': 0.8}
Best RMSE: 0.8595927736308325

param_test5 = {
 'subsample':[i/100.0 for i in range(75,90,5)],
 'colsample_bytree':[i/100.0 for i in range(75,90,5)]
}
gsearch5 = GridSearchCV(estimator = XGBRegressor(
 learning_rate =0.1,
 n_estimators=600,
 max_depth=7,
 min_child_weight=5,
 gamma=0.05,
 subsample=0.8,
 colsample_bytree=0.8,
 objective= 'reg:linear',
 nthread=40, 
 scale_pos_weight=1,
 seed=50),param_grid = param_test5, scoring='neg_mean_squared_error',n_jobs=10,iid=False,cv=10)
gsearch5.fit(train[predictors],train[target])

print ("Best Paramaters:", gsearch5.best_params_)
print ('Best RMSE:', np.sqrt(np.abs(gsearch5.best_score_)))

Best Paramaters: {'colsample_bytree': 0.8, 'subsample': 0.8}
Best RMSE: 0.8595927736308325

6.5 Tuning Parameters --- Alpha¶

param_test6 = {
 'reg_alpha':[1e-5, 1e-2, 0.1, 1, 100]
}
gsearch6 = GridSearchCV(estimator = XGBRegressor(
 learning_rate =0.1,
 n_estimators=600,
 max_depth=7,
 min_child_weight=5,
 gamma=0.05,
 subsample=0.8,
 colsample_bytree=0.8,
 objective= 'reg:linear',
 nthread=40, 
 scale_pos_weight=1,
 seed=50),param_grid = param_test6, scoring='neg_mean_squared_error',n_jobs=10,iid=False,cv=10)
gsearch6.fit(train[predictors],train[target])

GridSearchCV(cv=10, error_score='raise-deprecating',
       estimator=XGBRegressor(base_score=0.5, booster='gbtree', colsample_bylevel=1,
       colsample_bytree=0.8, gamma=0.05, importance_type='gain',
       learning_rate=0.1, max_delta_step=0, max_depth=7,
       min_child_weight=5, missing=None, n_estimators=600, n_jobs=1,
       nthread=40, objective='reg:linear', random_state=0, reg_alpha=0,
       reg_lambda=1, scale_pos_weight=1, seed=50, silent=True,
       subsample=0.8),
       fit_params=None, iid=False, n_jobs=10,
       param_grid={'reg_alpha': [1e-05, 0.01, 0.1, 1, 100]},
       pre_dispatch='2*n_jobs', refit=True, return_train_score='warn',
       scoring='neg_mean_squared_error', verbose=0)

print ("Best Paramaters:", gsearch6.best_params_)
print ('Best RMSE:', np.sqrt(np.abs(gsearch6.best_score_)))

Best Paramaters: {'reg_alpha': 100}
Best RMSE: 0.8543708648229509

param_test7 = {
 'reg_alpha':[0.01,0.1,1,20,10,30,40,50,60,70,80,90,100]
}
gsearch7 = GridSearchCV(estimator = XGBRegressor(
 learning_rate =0.1,
 n_estimators=600,
 max_depth=7,
 min_child_weight=5,
 gamma=0.05,
 subsample=0.8,
 colsample_bytree=0.8,
 objective= 'reg:linear',
 nthread=40, 
 scale_pos_weight=1,
 seed=50),param_grid = param_test7, scoring='neg_mean_squared_error',n_jobs=10,iid=False,cv=10)
gsearch7.fit(train[predictors],train[target])

GridSearchCV(cv=10, error_score='raise-deprecating',
       estimator=XGBRegressor(base_score=0.5, booster='gbtree', colsample_bylevel=1,
       colsample_bytree=0.8, gamma=0.05, importance_type='gain',
       learning_rate=0.1, max_delta_step=0, max_depth=7,
       min_child_weight=5, missing=None, n_estimators=600, n_jobs=1,
       nthread=40, objective='reg:linear', random_state=0, reg_alpha=0,
       reg_lambda=1, scale_pos_weight=1, seed=50, silent=True,
       subsample=0.8),
       fit_params=None, iid=False, n_jobs=10,
       param_grid={'reg_alpha': [0.01, 0.1, 1, 20, 10, 30, 40, 50, 60, 70, 80, 90, 100]},
       pre_dispatch='2*n_jobs', refit=True, return_train_score='warn',
       scoring='neg_mean_squared_error', verbose=0)

print ("Best Paramaters:", gsearch7.best_params_)
print ('Best RMSE:', np.sqrt(np.abs(gsearch7.best_score_)))

Best Paramaters: {'reg_alpha': 30}
Best RMSE: 0.85276998683593

param_test7 = {
 'reg_alpha':[25,26,27,28,29,30,31,32,33,34]
}
gsearch7 = GridSearchCV(estimator = XGBRegressor(
 learning_rate =0.1,
 n_estimators=600,
 max_depth=7,
 min_child_weight=5,
 gamma=0.05,
 subsample=0.8,
 colsample_bytree=0.8,
 objective= 'reg:linear',
 nthread=40, 
 scale_pos_weight=1,
 seed=50),param_grid = param_test7, scoring='neg_mean_squared_error',n_jobs=10,iid=False,cv=10)
gsearch7.fit(train[predictors],train[target])

GridSearchCV(cv=10, error_score='raise-deprecating',
       estimator=XGBRegressor(base_score=0.5, booster='gbtree', colsample_bylevel=1,
       colsample_bytree=0.8, gamma=0.05, importance_type='gain',
       learning_rate=0.1, max_delta_step=0, max_depth=7,
       min_child_weight=5, missing=None, n_estimators=600, n_jobs=1,
       nthread=40, objective='reg:linear', random_state=0, reg_alpha=0,
       reg_lambda=1, scale_pos_weight=1, seed=50, silent=True,
       subsample=0.8),
       fit_params=None, iid=False, n_jobs=10,
       param_grid={'reg_alpha': [25, 26, 27, 28, 29, 30, 31, 32, 33, 34]},
       pre_dispatch='2*n_jobs', refit=True, return_train_score='warn',
       scoring='neg_mean_squared_error', verbose=0)

print ("Best Paramaters:", gsearch7.best_params_)
print ('Best RMSE:', np.sqrt(np.abs(gsearch7.best_score_)))

Best Paramaters: {'reg_alpha': 30}
Best RMSE: 0.85276998683593

xgb_alpha = XGBRegressor(
 learning_rate =0.1,
 n_estimators=1000,
 max_depth=7,
 min_child_weight=5,
 gamma=0.05,
 subsample=0.8,
 colsample_bytree=0.8,
 reg_alpha=30,
 objective= 'reg:linear',
 nthread=40, 
 scale_pos_weight=1,
 seed=50)
modelfit(xgb_alpha,train,predictors)

Model Report
R-Squared : 0.7837137249727404
RMSE (Train): 0.7238039010474662
Best Iteration: 715

6.6 Tuning Parameters --- Learning Rate Reduced to 0.05¶

xgb_ln= XGBRegressor(
 learning_rate =0.05,
 n_estimators=6000,
 max_depth=7,
 min_child_weight=5,
 gamma=0.05,
 subsample=0.8,
 colsample_bytree=0.8,
 reg_alpha=30,
 objective= 'reg:linear',
 nthread=40, 
 scale_pos_weight=1,
 seed=50)
modelfit(xgb_ln,train,predictors)

c:\python37\lib\site-packages\xgboost\core.py:587: FutureWarning: Series.base is deprecated and will be removed in a future version
  if getattr(data, 'base', None) is not None and \
c:\python37\lib\site-packages\xgboost\core.py:588: FutureWarning: Series.base is deprecated and will be removed in a future version
  data.base is not None and isinstance(data, np.ndarray) \

Model Report
R-Squared : 0.7985407928815185
RMSE (Train): 0.6985540245969742
Best Iteration: 1750

6.7 EValuation on test Set¶

a. Test Dataset RSQ, RMSE¶

test_predictions = xgb_ln.predict(test[predictors])
print ("R-Squared (Test) :",r2_score(np.ravel(test[[target]]), test_predictions))
print ("RMSE (Test):",np.sqrt(mean_squared_error(np.ravel(test[[target]]), test_predictions)))

R-Squared (Test) : 0.7025422144252118
RMSE (Test): 0.8487306988932143

b. Real RMSE and RSQ: The predicted ratings can have decimals (i.e. 3.56). However, the actual ratings are intergers. Therefore, I will round the predicted ratings to intergers and then recalculate RMSE and RSQuared¶

train_predictions = xgb_ln.predict(train[predictors])
train_pred = pd.DataFrame(train_predictions)
test_pred = pd.DataFrame(test_predictions)
full_pred = train_pred.append(test_pred)
full_pred = full_pred.reset_index(drop=True)
full_pred= full_pred.rename(columns={0:'Pred'})

train_act = train[['stars_reviews']]
test_act = test[['stars_reviews']]
full_act=train_act.append(test_act)
full_act = full_act.reset_index(drop=True)

date_act = Finaldf[['date']]
indexst = full_act.index.values.tolist()
date_fin = date_act.reindex(indexst)
date_fin.columns = ["date"]
date_fin = date_fin.reset_index(drop=True)

Evaldf = date_fin
Evaldf['Actual Rating'] = full_act['stars_reviews']
Evaldf['Predicted Rating']= full_pred['Pred']
Evaldf.head()

print ("Real R-Squared (Test) :",r2_score(np.ravel(Evaldf[['Actual Rating']]), Evaldf[['Predicted Rating']]))
print ("Real RMSE (Test):",np.sqrt(mean_squared_error(np.ravel(Evaldf[['Actual Rating']]), Evaldf[['Predicted Rating']])))

Real R-Squared (Test) : 0.7697461891768448
Real RMSE (Test): 0.7467848066676037

c. Now, lets see how well our model predicts by visualizing the actual and predicted values¶

byweekdata2 = Evaldf
byweekdata2['date'] = pd.to_datetime(Evaldf['date']) - pd.to_timedelta(7, unit='d')
byweekdata2 = byweekdata2.groupby([pd.Grouper(key="date", freq= 'W-MON')])[['Actual Rating','Predicted Rating']]
byweekdata2=byweekdata2.mean()
byweekdata2=byweekdata2.reset_index()
byweekdata2 = byweekdata2.sort_values('date')
byweekdata2.fillna(0,inplace=True)
byweekdata2= pd.melt(byweekdata2,id_vars=['date'],value_vars=['Actual Rating','Predicted Rating'])
byweekdata2.head()

plt.figure(figsize=(10,7))
plt.title("Comparison Between Actual Ratings and Predicted Score")
sns.set_style('whitegrid',{'font.family':'serif', 'font.serif':'Georgia'})
clui = ["#0c5ad6", "#af3216"]
sns.set_palette(clui)
g2 = sns.lineplot(x='date',y='value',hue='variable',data=byweekdata2)

for t, l in zip(g2.legend().texts[0:3],("    ","Actual Ratings","Predicted Ratings")):
    t.set_text(l)
    
g2.set(xlabel='  ', ylabel='Weekly Average Scores')

[Text(0, 0.5, 'Weekly Average Scores'), Text(0.5, 0, '  ')]

7.Trip Advisor Sentiment Analysis¶

7.1 Cleaning Data¶

7.1.1 Decontracting¶

corpus_t= TripRev["Review"]
dec_corpus_t = []

def decontracted(phrase):
    # specific
    phrase = re.sub(r"won\'t", "will not", phrase)
    phrase = re.sub(r"can\'t", "can not", phrase)

    # general
    phrase = re.sub(r"n\'t", " not", phrase)
    phrase = re.sub(r"\'re", " are", phrase)
    phrase = re.sub(r"\'s", " is", phrase)
    phrase = re.sub(r"\'d", " would", phrase)
    phrase = re.sub(r"\'ll", " will", phrase)
    phrase = re.sub(r"\'t", " not", phrase)
    phrase = re.sub(r"\'ve", " have", phrase)
    phrase = re.sub(r"\'m", " am", phrase)
    return phrase

for text in corpus_t:
    text_dec_t = decontracted (text)
    dec_corpus_t.append(text_dec_t)

dec_corpus_t

["I stayed in this hotel for one night. As this is a fairly new place some of the taxi drivers did not know where it was and/or did not want to drive there. Once I have eventually arrived at the hotel, I was very pleasantly surprised with the decor of the lobby/ground floor area. It was very stylish and modern. I found the reception is staff geeting me with 'Aloha' a bit out of place, but I guess they are briefed to say that to keep up the coroporate image.As I have a Starwood Preferred Guest member, I was given a small gift upon-check in. It was only a couple of fridge magnets in a gift box, but nevertheless a nice gesture.My room was nice and roomy, there are tea and coffee facilities in each room and you get two complimentary bottles of water plus some toiletries by 'bliss'.The location is not great. It is at the last metro stop and you then need to take a taxi, but if you are not planning on going to see the historic sites in Beijing, then you will be ok.I chose to have some breakfast in the hotel, which was really tasty and there was a good selection of dishes. There are a couple of computers to use in the communal area, as well as a pool table. There is also a small swimming pool and a gym area.I would definitely stay in this hotel again, but only if I did not plan to travel to central Beijing, as it can take a long time. The location is ok if you plan to do a lot of shopping, as there is a big shopping centre just few minutes away from the hotel and there are plenty of eating options around, including restaurants that serve a dog meat!",
 'Stayed two nights at Aloft on the most recent trip to China. The hotel was very modern and clean. The room was spotless and a comfortable king sized bed (as far as soft beds go in China). The staff was very punctual and went out of the way to help my every need, including going to a store across the street to purchase a China Mobile SIM card for me. The buffet breakfast was okay, nothing to write home about. The 42” LCD screen had movies on demand for 20RMB and had a good selection of western channels including HBO, CNN, BBC, Star World etc… The gym was small, had a selection of basic weights and one cable machine, there was however 6 new TechnoGym cardio machines with built in LCD TVs which were very good. The location is a bit out of the way to the central areas of Beijing, but it is better suited for my needs as I need to be in the Haidian district. Being SPG Platinum there were no upgrades to a better room, because Aloft has a policy of not doing any upgrades. The Sheraton next door is a much nicer hotel in my opinion (where I am writing this from now, with an upgraded room) but as far as bang for the buck, Aloft is a great place!',
 'We stayed at the Aloft Beijing Haidian for 5 nights from July 17 - 22nd. There are lots of reviews that talk about the location being a problem but we knew this ahead of time and found that it really was not an issue. The longest we spent in a taxi was about 30 minutes. We never paid more than 50rmb for a taxi ride (which is about $8 Cdn) and that was to the Forbidden City. Given there are 4 in our family, it was no big deal at all.As for the rooms, they were clean, the beds comfortable, the wireless internet connection reliable and it was one of the few hotels we found in Beijing that would accomodate 2 adults and 2 children. We paid about $70 Cdn. per night. That is an amazing price.It is not meant to be a 5 star hotel so you can not go in expecting that. We found the reception staff generally very helpful and friendly. They are not the fastest in the world but it was not unreasonable at all.The hotel manager made an effort to speak with us a few times and was extremely helpful and welcoming. Their breakfast buffet was quite good and reasonably priced. There are a number of good restaurants in the Four Points Sheraton next door so there were lots of options. There is a massive mall about a block away that has other dining options as well.The only issue we ran into was a few taxi drivers refusing to take us to the Summer Palace because I guess they felt it was not far enough. The minimum rate is 10rmb. But the staff at the Four Points Sheraton (which is on a busier road than the side street for Aloft) were quite helpful in finding taxis for us if they were not already there.We would definitely stay there again and recommend it to our friends for its excellent value.',
 'I am glad to be the first person to post photos of this hotel. Key points about this property:- its a starwood property, much cheaper than the rest, and it shows in the pretty incompetent reception staff, the hard bed, the cheap blinds that do not quite block out the sun in the mornings, and common areas which seem to be degrading very quickly (given how new this hotel is).- on the up side, it is very clean and tidy, and if that is important to you, this hotel presents good value. It is also quite stylishly designed and looks much more modern than anything else in this price range.- location is poor for the typical tourist. Yes, very poor. It is not really close to much cheaper the summer palace, and other places will require a taxi, which will probably result in hours of being frustratingly stuck in traffic. Taxi drivers also dont know where it is. If coming from the East, (i.e. city centre or airport) then it is the right turn AFTER the Four Points hotel, which is adjacent. If you are trying to scam an SPG platinum status in the cheapest way possible, perhaps stay in these two adjacent SPG hotels for 25 nights and check out every night.On the whole I thought it was decent value, but dollar for dollar, I would personally prefer to pay double for the Westin in Chaoyang or Financial Street. I have stayed at both at approx. double the price, for real 5 star service. But if thats not in your budget and you want the assurance of an international hotel chain, this hotel is perfect for you.Lastly, this hotel may also be appropriate for university students in Haidian, but do not pick this unless you know what you are doing. Taxis to BLCU or Tsing Hua may be exceptionally frustrating because of constant traffic around Zhong guan cun street. Tell taxi drivers to go on the four ring road, even though it might be a bit more expensive.There is free internet, but it does not seem to work with iPhones.',
 'Stayed there for one night. The hotel is located in Haidian, which is a little bit remote. But if you do not mind taking the taxi to the closest subway station, which costs only 15-20 CNY a ride the hotel represents excellent value for money given its low prices and the modern, quiet and very clean rooms. Also internet use is for free. Especially for travellors who do not want to spend the money for a Hyatt or Hilton but who look for a very decent place to stay this hotel represents an excellent choice.',
 'This hotel is located next to the Four Points Hotel and are both part of the Starwood group. For those wanting a downtown location, this property may not be for you - I recommend factoring in taxi fares in and out of town when working out the value here. On the otherside, the rates for the hotel are very good and the rooms are basic but well appointed. TV was more focused on local channels which may be an indication of the clients they are targeting. There was however the standard HBO, BBC, etc. Staff were very friendly and check in and check out times were acceptable.',
 'we stayed in a 3 bedroomed-suite which was well furnished and the staff perfect hosts. they even organised a birthday cake for my Mum (we were all there to celebrate).could organise for massages / manicures in our suite, perfect for relaxing.located in the CBD so not great for tourists but plenty of remarkably good valued restaurants nearby.',
 'We stayed at the Ascott Beijing this summer for 1 week in a family of 5. It is centrally located. When you are a european with kids staying for a few days it is ideal to have a fully equipped kitchen and a big Wal-Mart nearby. We had a modern and spacious apartment with a big LCD flat television. The service was really good and important for us not speaking the language: we never had to wait for a taxi and they always provided info for our directions.We would definitely return!',
 "check-in:my friends are i arrived from different countries @ different times and were greeted in the same lousy way. the bellboy did not help with luggage. the doorman did not open door. and the receptionist took more than 5 minutes to greet us with no smile despite having no other guest in the lobby. in sum, not pleasant.room:we had the 2 bedroom suite. very spacious and comfy with all basic amenities. bathroom was spacious with separate bathtub and shower area equipped with l'occitaine toiletries. but they do not provide us with new ones even tho we have finished them. we had to ask the receptionist/concierge TWICE before getting more toiletries to shower. the washing machine is brilliant, but the 4 of us were not clever enough to work out how to wash and dry the 4 days we were there. Ended up doing the laundry by hand. location:central and within walking distance to the train station and food places. slight difficulty getting a taxi tho. 7eleven is just round the corner. and there is a starbucks on the ground floor.breakfast:small but good spread with standard egg station, fruits, breads and some local congee and hot food.massage/spa:we had massage and Chinese pedicure there. pedicurist is a man who told us how maggie cheung went there for a massage a while ago. quality of massage and pedicure was average.",
 'We did a lot of searching before finally deciding to stay at the Ascott in Beijing. I was a bit nervous since it would be my first trip to China and I know little about the best place to stay. This ended up being the perfect choice. We had 7 people traveling together and booked the 3 room suite/apartment. We comfortable slept everyone. The 2.5 bathrooms worked well for our group. We also loved having a kitchen to be able to have a little choice about what we ate. We wish there would have been a grocery store closer by, although we made good use of the 7 eleven across the street. The in-room washer and dryer were also definitely a plus and there was plenty of space for lounging around.Some have complained about the internet. As far as wireless goes you can pick some up, but I would not count on it. We did have 2 wired connections though so we just shared them and made do. We were not in China for the internet anyway so we did not care too much.The hotel staff went above and beyond to accommodate us. I left my passport in the taxi upon arrival and the moment I told them they got right on top of tracking it down for me.For added convenience there is also a Subway restaurant attached to the hotel. This may sound silly to most people, but after 2 weeks in china I was ready to put something a bit more familiar to me in my stomach and that hit the spot. Across the street you can find a Chinese food restaurant that will deliver to your hotel room. We had breakfast included in our stay which was a great way to start each morning.The hotel is less than a 5 minute walk to the subway entrance and maybe a 10-15 minute walk to the silk market and other nearby sights. All in all the hotel was very clean and the service was great. It is a wonderful deal for how nice the accommodations are and I would highly recommend it to anyone.',
 'Great for large families! We grabbed a large 3 bedroom for 6 adults and 2 kids. Great room - my chinese inlaws really liked the kitchen and washer/dryer. Big thumbs up from them. Large LCD tv was also in heavy rotation. Had a nice kids movie with popcorn and the works every Friday. Internet was down for several days (the hotel is guest room ISP had an issue), however the GM allowed us use of the conference center internet which was a different ISP as soon as he was aware. Prob solved. If you are looking for Casa Mia, it closed, however Annie is Italian is opening soon right across the street. I have never tried Casa Mia but Annie is is a great chain with excellent service, good value, great food. Also tried the subway and curry rest in the building all fine. Gym facilities were awesome - full Cybex, freeweights and treadmills with LCDs. The breakfast buffet actually improved during our stay, and we were asked for ideas to make it better. The kids room is more oriented towards toddlers - small ball pit and other basic toys. 5 and 8 yo with us enjoyed the pool more - decent temps and very clean. If you stay here, learn how to get to Walmart, its faster to walk than taxi, and they have all of the essentials at good prices. Everybody bought a lot of our local food souveniers there. The main lacking of this hotel is that it is not a tourist hotel. You will have to do most of the homework on your own. Find a local guide and hire them like we did.',
 'the internet connection was not reliable at all. I was not able to connect to my US stock/futures broker to view/trade the markets. could not login to my airline to do an internet check in or book my seat. Other websites such as yahoo, msn messenger service were inacessible as well. the front desk tried it as well and they have no clue and no answer how to fix it. the 2 bed rooms were generally big and well equipped. had a dryer/washing machine,safe with no instructions, TV in the living room was an LCD, TV in the room was a grainy CRT Breakfast was lousy. Spread was limited and tilted towards awfuloverall - a horrible experience. Internet connection should be as essential water in the toilet . if like me you need a steady and reliable connection, avoid this place.',
 'I travel a lot in Beijing, I have stayed in different hotel and serviced apartment and honestly this one is the best one I ever stayed. The staff is always friendly and try there best to satisfied each of your request.There is a Starbucks, a minimart and several restaurant in house, each of them can deliver food in your apartment. There is also a massage center, you can phone them and order a massage in your room.The room are just awesome, you will have more place that you never had in any hotel or even serviced apartment, the smallest room is around 100 square meter, I always stay in a 2 bedroom around 200 square meter and I always feel like at home away from home.The staff and the management are really helpfull, I really apreciate the way guest are treated.Of course I recommend this residence for family our group, but it will be suitable for people who like space and great facilities.',
 'We stayed at the Ascott for 4 nights, and were extremely happy with the facilities and rooms. The apartment was very large and spacious for our family of 4 and is perfect for families or 2 couples as there are 2 bedrooms (1 with a king bed, the other with a double or queen) and 2 well equipped bathrooms. The kitchen had all the utensils and dishes you needed. We did not cook but bought groceries and had breakfast and snacks at the hotel. There was even a washer and they provided packets of soap. We used the gorgeous pool area everday and there is also a steamroom and sauna. We were on a private tour so we did not venture out of the hotel on our own but we always seemed to be about 20 minutes from the main attractions in Beijing. There is a Subway and bank machine right in the hotel. We would recommed this hotel to anyone!',
 'Stayed for 4 nights in a 2 bedroom. It is a home away from home. Nice apartment except for the laundry problem mentioned in the previous post. After waiting 3 hours for the first load, I learned my lesson. Do not want to spend my vacation time doing laundry, you know. Since it is a small capacity washer and dryer (loads about 12 pieces of clothing), I just selected what needs to be washed and choose the shortest wash time with about 60 minutes of drying time. That way clothes are dry not damp. do be aware that your white clothes may be stained with yellow stains, probably from the water. At least that is what my Beijing friends told me. Location wise, it is a liitle farther from most of the sights. As far as taxi drivers unable to find the location of this apartment, I think it is a common problem for travellers to Beijing. I think the taxi drivers in Beijing are notorious at overcharging visitors. I have paid between rmb15 to rmb70 on different occasions travelling from Ascott to wangfujing street and vice versa. taxi drivers in Beijing are not trustworthy. From my own experience, I can tell that it is a trick for the drivers to tell the passengers that they are not familiar with a location and they would have to make phone calls to verify. Then, they would start cruising around while the charges keep going up. This happens to me about 8 out of 10 times I took a taxi anywhere. It is a huge problem and I speak their language. Imagine someone who does not. Overall, I would recommend this apartment to families only. there are better places to stay in Beijing if you are single or a couple.',
 "Stay here for 5 nights with my family after reading previous positive reviews on Trip Advisor, the Travel Channel (Beijing special with Samatha Brown), and friends. The only good thing I can say is the roominess of the place(we stayed in the 2 bedroom) and the fairly good value you get for your money. Otherwise I say avoid it! Services were extremely slow due to understaffing (I think on purposes by the management despite low cost of labor in Beijing). Waits of 30 minutes to an hour was the norm with each calls for housekeeping or repair crew to come by. CAN'T stand the poor quality of the combination washer/dryer unit inside the apartment. It takes at least 3-4 hours to do a load of laundry (wash &amp; dry) and the clothes still come out damp to wet. Have complaint to management a few times but best they can do is apologize. If you are planning to do sightseeing in Beijing (which we did for a few days), where do you even find time to spend this much time on doing laundry( and still get upset with the damp/wet cloths). Breakfast was very greasy for the Chinese items and Western breakfast items were few and skimpy. Would definitely NOT stay here again despite all the hype, location was not easy to find (taxi drivers had a hard time locating it, and had to call the hotel to get directions). Faucets on basins/tubs were hard to reach if you had to wash something (if you see them, you would know what I am talking about). AVOID!",
 'Although the Casa Mia Restaurant has closed, Ascott Beijing still serves well for families with children (since it is a serviced apt). It has a gym, a pool and a play room (for young children). The location is also quite central (next to Park Hyatt) - highly recommended for families!',
 'I spent six nights in a 3 bedroom apartment at the Ascott with five of my family members.Pros: Fully equipped kitchen and laundry. Spacious living/dining area. Free internet access. Beautiful swimming pool/Jacuzzi. Sauna and steam. Spacious gym with new equipments. Well-situated - Currency exchange at the desk, mini-market/Citibank ATM/massage shop on the premises, good Chinese restaurant just across the street. For grocery shopping, 2 minute walk to a 7-11 convenience store, and about 15 minute walk to a Wal-mart. About 10 minute walk to the Guo Mao subway and bus station (Be careful when you cross the road). Taxis are available at the hotel entrance. Have your destinations printed in Chinese, when you take taxis.Cons: I have no complain but one. While the housekeepers were polite and seemed earnest, the service was not up to par with what I had expected. The master bedroom and bathroom were left unclean one day. The towels and amenities (shower gel, shampoo, bathroom glasses, toilet papers, and so on) were not enough; we only had four sets of towels for six people and had to keep asking for more during the first 2,3 days. But those were not a big deal for us anyway. Just keep in mind that this is a serviced apartment mainly for long-stay expats, not really a hotel.Overall, I think the Ascott is one of the best options for a family or larger group.',
 'This hotel is perfect for a family staying in Beiijing. The rooms are like apartments - fully equipped kitchen and laundry. Spacious living/dining area. We stayed in a 2 bedroom suite. The rooms were large and bright. The room is cleaned daily. Overall, very clean except some carpet stains. The location of the hotel is not bad. It is located at Guo Mao, the CBD of Beijing. Convenient for business trips. However, do not be tricked by the fact that it appears close to Guo Mao Subway station. Although the hotel is situated practically on the Guo Mao Intersection (3rd Ring Road and Jian Guo Road), the subway station is not near. The Guo Mao intersection is absolutely massive - the subway station is across the road at the South-West corner while the hotel is at the South-East corner. To cross the road you must follow the crowd - Beijing drivers and pedestrians are absolutely crazy compared to North American standards. However, they are very skilled drivers. It takes approximately 10 minutes to get from the hotel to the subway station.Subways in Beijing are very busy. If you take the subway during rush hour (morning and evening), prepare to be packed like a sardine. Having said that, the subway is beautiful, frequent, and effecient. You can get practically anywhere in Beijing with 2RMB. You can also take Public Buses - very easy and cheap. Only 1RMB cash fare. There are hundreds of bus lines that will take you anywhere you want. For long buses, get on at the middle door. There will be a fare collector on the left. For short buses, get on at the front, the bus driver has a machine to collect money. Taxis are everywhere in Beijing. But beware - even registered and official drivers will rip you off. Although taxis are very cheap compared to North America, drivers, seeing that you are not native, will trick you. Know how much the trip should cost, hold a map, make sure the driver does not make stupid turns. You will waste time and money if the driver tricks you. But even if you do know where you are going, the driver will simply ignore your advice and continue. Beware. Never take taxis during rush hour, especially on streets like Changan and Jian Guo. It will take forever and make you frustrated. The Hotel is amenities are very good. There is a computer for use in the lobby area (ask reception) and there is wifi in the lobby. There is a beautiful swimming pool/hot tub too. Sauna and steam is also available. A gym is also available.As for food, Beijing food is very cheap. You can eat out. But if you wish to cook, you can take the hotel shuttle to supermarkets. There is also a convenient 7-11 across the street where you can buy snacks.Overall very good hotel.',
 'Me, my husband and two sons (13 and 11) stayed at the Ascott Beijing for nine nights. Very convenient location close to a main subway line. Definately have the address printed in chinese when you come from airport as it is tucked down a side street. Driver may call hotel for direction but no problem. Taxis in front of hotel were pleniful. Nice security and we always felt safe. A couple of restaurants, teahouses and Starbucks in the complex as well as a massage place (not too good), a convenience store for milk, yogurts, cereal, pasta, soda, etc. All very convenient. EXCELLENT Italian restaurant onsite called Casa Mia. This proved invaluable when travelling with two American kids who are fickle eaters. Owner is from Italy and food is good and reasonably priced. Fresh mozzeralla pizza was GREAT (about $9.00 US). My husband enjoyed the lasagna. They will deliver up to your room which is great after a day of touring with two very tired kids. My husband and I actually went to the restaurant and ate alone while we had an order sent up to the kids in the apartment. We had a two bedroom 2.5 bathroom apartment. Very spacious and clean. Large kitchen and master bathroom were wonderful. Housekeeping was excellent. Very small clothes washer/dryer but enough for a vacation. Pool and fitness area were also excellent. Most of the time we had the pool to ourselves and there were always plenty of clean towels. Good staff at the desk.',
 'I stayed at The Ascott from October 24-28, 2008. We arrived in Beijing late in the evening after a day of flying. Just as previously written, the taxi driver had some diffiiculty locating the hotel. We brought along the phone number. The taxi driver called and got directions. We booked a two bedroom and it was a very comfortable and nice room. The room was large and had a full kitchen, laundry room, dining room and living area. The hotel is about a ten minute walk to the nearest subway although we used taxi most of the time. They are cheap. The hotel was very helpful in establishing taxi fees up front and coordinating out trip to Badaling. Most of the front desk staff speaks very good English. We ate at the Italian restaurant in the hotel one evening and it was very good although the waitress was a litle hesitant with her English. The owner/chef was Italian and vey helpful. There is a Starbucks and convenience store in the hotel. The breakfast was good and they had a wide variety of foods to pick from.Besides the Pearl and Silk Markets, I enjoyed the in room massage the best. We had massages in the shop downstairs and noticed they will come to room for massage service for the same price. After a day of shopping and sightseeing this came in handy. For 100 yuan or about $14.00, we had private massages in the room for one hour. It was so relaxing. Overall, a pleasant stay.',
 'We booked a 2 bedrooms suite through hotels.com for a stay in end october and were wery happy with this hotel.It was a key success factor of our vacations in Beijing.Our two young kids (7 and 3) had a large space in the living room to play, and thanks to the kitchen, we were able to prepare them the breakfast they liked.The washing machine was very useful, and despite the fact that the program were written in chinese.We used to get food delivered at the room from the italian and japanese restaurant that are located in the same building : it was very good and cheap, and much convenient for our tired kids.We used the convenience store of the hotel and the 7/11 to buy complementary food, such as yoghort.The swimming pool was great and clean.The location is very convenient. We rarely used the subway, as the travel time by taxi was shortened, due to the fact that traffic regulations to imit traffic were still in force. It took us only 20 minutes to go to the summer palace at 12h00!!WE even finally extended our stay. The people at the front desk were very honest, recommanding us to book through hotels.com, but as were was no more availability on the web site, we finally booked directly with the hotel.As far as we could see, this hotel is located at 5 minutes by walk of a wall mart.A very good place to recomend to all families.',
 'My friends and I stayed at this apartment hotel which is nicely located near a metro stop, Guomao, in the Chaoyang District. The room/apartment was two bedrooms a large living room and full kitchen with a modest size laundry room. Though the washing machine did not work. This was great for our short stay and would have been even better if we were there for a week. The front desk works just as any hotel in the ability to book tours, change currency, and get transport. A, 1 - computer, business center, with free access is also available as well as two restaurants in the building, a Subway, and a Citibank ATM. If you decide that you actually prefer to eat in the apartment rather than the restaurants there is a 7-11 down the block where you can get fixings to make an omelet for breakfast.  Two issues:* For some reason the cab drivers have a really hard time finding this hotel so if you use it make sure to have not only the address but the phone number. Every cab ride we had to have the cabbie call the hotel despite them having the card with the address (in Chinese) to get the directions. Cabbies are willing to make the call.* Second was the cab con that we had at our departure. After booking for a cab the night before for a 5:30 am pick up to the airport for Y150 we woke up to find out that the cabbies suddenly wanted Y200 because it was early and it was raining. BS, and this was something the concierge was pushing. And then they wanted to push it to two cabbies because of our luggage and wanted to be paid before we left. Hey I am from NYC. No money up front, got to the airport and paid Y150 and we also did not agree to pay the Y10 toll though we did have to do it with two cabs. I blame the hotel because I saw the concierge take his&quot;cut&quot; from the cabbies before we left.',
 'This is a great hotel for a family. Our family of five booked the two bedroom/two bath suite for two weeks. It was beautiful - marble kitchen and bathrooms. It had a large dining and living area. It even had a washer/dryer. Housekeeping came daily and thoroughly cleaned our room. The gym was nice and the pool was huge. We could find a taxi easily and it is located in a nice neighborhood. The staff was also friendly.',
 "I stayed at the Ascott for 9 nights in April this year. My stay there was excellent, in every respect:* Check-in: fast, efficient, and I was upgraded to a HUGE 2-bedroom, 2-bath apartment (see photos), it must have been 200 square meters.* Location: VERY convenient, in CBD Chaoyang, 50 meters on a back road from JianGuoMen DaJie (it is basically right behind the Motorola Tower, any Beijinger will know where that is), 150 meters from the Guo Mao subway station on the Third Ring Road, 200 meters from the China World Trade Ctr. There are taxis almost always outside the hotel.Room: VERY spacious, clean, fully-equipped kitchen, separate laundry room(!), L'Occitane toiletries in the bathrooms, LCD TVs, ample closet spaces.* On-site facilities: Everything you will need: 4-5 restaurants leasing space from the hotel: Thai, Japanese, Italian, Starbucks...I had food delivered to my room from the Italian restaurant, very good and fast.There is a mini-market on the premises with everything you might need for a short stay, a Citibank ATM on the premises(!), and a 711 2-minute walk. Great gym, huge, with nice views, looked newly renovated, new equipment, and it was empty every time I went there.I believe the pool was closed for renovation, so no opinion on that.Service: One word: excellent. Example: I would call Housecleaning right before I would go downstairs to the gym so they come to clean the room, I come back from the gym 1 hour later and the apartment is made up and the cleaning lady is ready to leave! In other words, immediate housekeeping on request.Tip at the Beijing airport: have with you the address of your hotel in CHINESE, or at least the phone number, so the taxi driver can call them to get the address.",
 'I found the comments here to be generally true when I arrived at this hotel with my husband and toddler. The rooms are huge and well-appointed. The grocery store downstairs, though small, contains many western foods which can be difficult to find otherwise as does the reasonable lobby restaurant. HOWEVER, my husband has a bad lower back and the bed was intolerable for him. Generally speaking, hotel beds are better for him but this is basically a thick futon. I thought it felt like sleeping on a hay bale. The hotel (after 3 calls and one direct chat with the guest services director) switched out the mattress to something they said was softer, but it was basically the same. We had to pack up and relocate after the first night. We are both in our late 30s and not that out of shape! Also, the pool which I specifically picked for the toddler was closed. And the staff is rather limited on English, but that seems typical in Beijing.',
 'I stayed at the Ascott Beijing for two months during Sep / Oct 2007. Rooms were spacious and generally well maintained. Of the three rooms I stayed in I only had issues with one, which were resolved without fuss.I had previously stayed at a 5 star hotel in Beijing, and the Ascott provided larger, better furnished rooms at a cheaper rate. The building housing the Ascott includes a number of restaurants and shops (Thai, Japanese, Chinese, Italian, Starbucks, Subway, a 24 hour convenience store, an ATM, ...).Large pool and gym with new equipment. Reception staff generally speak good English but other staff do not (this is standard for China). Only issue would be that I did not find the buffet breakfast fantastic (but I am quite fussy).',
 'We rented a two bedroom deluxe apartment using the hotel is website it came to about $200. One of the rooms was a master bedroom, the other a regular bedroom with the bathroom across the hall (great for a family, might be an issue for two couples). The apartment had a full kitchen and a laundry room with a washer/dryer (small loads work best).The apartment was large, it was well lit and felt very luxurious.When we arrived the room was still being cleaned by a small army of maids so we spent some time at the Starbucks downstairs reading the free and very useful Time Out Beijing and That is Beijing papers. Forget about guide books, they are obsolete the moment they are published in fast changing China.The hotel is rooms are in two towers (East and West) which you can access using your room card. You also use your room card to activate the elevator. This felt very safe. There are a few restaurants, a couple of art galleries, a massage place, a convenience store and a very neat tea house in the same building.Breakfast is served in the nearby Casa Mia Italian restaurant. The website called it a continental breakfast, but it is much more than that. There are eggs, noodles, congee, vegetables, in addition to the more usual muffins and cereal.I found the staff to be very friendly and helpful. Problems like missing toiletries and a leaky fridge were taken care of right away. I would recommend a stay here to anyone who is traveling in larger groups.The hotel provides Internet access for an extra fee and can arrange excursions and airport transfers for you, but those are usually more expensive then doing it yourself (about twice as expensive). The Guomao subway stop is close by and can get you to Tianamen square and the Forbidden City very easily. Taxis were always available.The airport shuttles get you pretty close to the hotel (take #1 and the stop is #3 - Guomao). It is only 16 Yuan, but not very comfortable. A taxi will cost about 85-100 Yuan and is probably a better option. The airport staff is completely unhelpful and will try to sell you on tours to the Great Wall and expensive shuttle services (3-4 times what it would cost by taxi). Of course all this might change with the Olympics. Hopefully for the better.',
 'I was not looking for an apartment - just somewhere I could fit 2 adults and 2 kids without having to pay for 2 hotel rooms. We paid the special rate of 888RMB nightly for the Ascott Beijing, booked on the Ascott website. The location was very good - you could walk to shops &amp; restaurants, or it was easy to get a taxi. The Silk Market was walking distance.The apartment itself was divine - one of the nicest I have ever stayed in. It had two bedrooms, two bathrooms, full kitchen &amp; laundry. It is obviously set up for expats who stay long term. After the tiny room we had in Shanghai, this was an absolute delight. We arrived early and paid an extra half day to check into our room early. Then it seemed a pity to leave it for the next five days, but clearly we did because we managed to cover its expansive spaces with shopping.',
 'My family (wife, 3 kids, in-laws) spent four nights in a 3BR apartment at the Ascott in Beijing. The room was decent, although clearly fraying around the edges with worn carpet. The room is in need of updating. Quite inexcusably, we were put in a 3BR apartment in a wing of the hotel where the other apts. were being renovated. So during the day we had workmen walking up and down the halls and we returned each day to the smell of fresh paint in the area.The biggest problem is that the service is not up to par. For example, when we checked in, we only had 4 sets of towels in a 3 BR apartment that sleeps at least 6 people. Not sure if they think you are going to take turns or something. When we asked for more towels, they brought two sets up and asked us to sign for them (never had that happen in a hotel). When we asked for some additional sets (we like to have extras on hand), both on-duty housekeepers came up and told us we more than enough towels and that we could exchange towels, not get additional sets. At one point, they accused us of wanting to steal the towels.After engaging the front desk, we finally got a few extra sets of towels, but it clearly was not worth the hassle. We had other minor problems throughout the stay. While we enjoyed the extra space, the kitchen and laundry facilities and the price was relatively inexpensive, in some ways it was more hassle than it was worth.',
 'The Ascott Beijing is perfect for those wanting to stay in a service apartment in the city, and for the added space you pay hardly anymore than for a hotel room. The Ascott is well appointed with large rooms and comfortable open spaces. It is also well situated in the Guo Mao area with a line of taxis behind for easy travel (easy being relative because as soon as you leave the hotel by taxi you enter the city is increasingly horrid traffic).The Ascott also had an indoor pool which is useful in the cooler months and a good gym. There is even a massage centre right down stairs (not run by the hotel but they are permitted to go to your room).The only issue - albeit an important one - I had with the Ascott Beijing was the quality of their beds - they were were just too hard. And when I say hard its not a matter of too firm, but actually too hard! You do not feel like you are getting any support which leads to unfulfilling sleep. For a service residence of this caliber this is certainly a disappointment and a reason why I may consider staying at the Ascott Beijing again. My rating for the hotel would otherwise be a &quot;5&quot; or excellent.',
 'traveling to china four times annually since year 1998 and staying at 4 and 5 star rated hotels in beijing, i tried the ascott in 2003 as an alternative. the ascott provides the leisure and business traveler a refreshing alternative with the bonus of twice the floor space of a western style hotel suite. another attraction is the ascott is location. it is situated in the most desireable area of beijing known as choyang or the central business district where the center of government, shopping, and branded hotels are domiciled. the ascott may not have the name recognition of the western chains...yet; but if you need high speed internet, a convenient location, english speaking staff, and a spacious accomodation, you will be pleasantly surprised with this hidden jewel.',
 'I just stayed at the Ascott with seven of my family members in June 2006, and we all thought that it was pretty nice. This is not really a hotel; it is a serviced apartment. So, it is meant to be used long-term by business travelers. The benefit for short-term travlers is that the Ascott has several different apartment configurations, and it is one of the few options in Beijing (that I know of) where larger groups can stay comfortably. We rented two apartments, each of which had two bedrooms and two bathrooms (1800Y a night). The apartments were tastefully decorated with full kitchens (granite countertops, stainless appliances, etc.). The service was very good, and the location is convenient -- behind the Motorola Building on the intersection of Jianguomen and Third Ring Road, kitty corner from the World Trade Hotel and the Guomao subway station. There is a Starbucks in the same building, and there are several places to eat. A Minsheng Bank is located right across the street from the lobby, which has an ATM machine that takes all the cards, and there is a 7-11 about 30 yards down the street -- nice when you need cold beer or water at all hours of the night.Like many other properties in China, the quality of workmanship in the hotel rooms leaves something to be desired -- uneven grout lines, messy caulking, etc. If you have stayed at other hotels in China, you know exactly what I mean. This would be my one reservation about the place, but it did not seem to bother people in our group. In other words, it is not a five-star hotel, but it is trying hard. The place still provides one of the best options for larger groups of people (On this, I agree with the earlier poster.). If you are interested, you can find photos online at the Ascott is website, which provide a reliable idea about how the apartments look.',
 "My family recently returned from a 10 day tour in China - our 4 days at the Ascott Beijing made for a fantastic finale. We got all the creature comforts of a hotel (nice furnishings, linens and maid service) combined with the privacy and space of a large apartment.We were a mixed group: two grandparents, three grandsons (11, 9, and 8 yrs old), their mom and me (the auntie). After 6 days in hotels and staying in 3 separate hotel rooms - with frequent calling between rooms to get organized for breakfast, dinner, etc - this luxurious apartment set up was a welcome change (and about the same price). Our 3 bedroom, 2.5 bathroom apartment seemed new and extremely clean. There was a washer/dryer combo, but it was so slow that it was just better to send our laundry out to a service. The kitchen was well appointed &amp; we could easily prepare our meals - the maid service helped finish up the dishes we inevitably left behind each morning.For the kids, the big pool and hot tub were a blast - a much needed energy release every day. Very clean &amp; pretty with big towels. For younger children there is a babypool, a playroom and for adults a nice gym.The breakfast buffet that came with our room rate was not all that great, but we went a couple times anyway. Plus, it was fun to see some of the ex-pat families that basically live at the Ascott.The location was pretty good, with a nice 'western' style market within walking distance. I would highly recommend this hotel/apartment building for travelling families or groups. It was so much easier to communicate and coordinate, that we were more relaxed for the touring (and dealing with the terrible Beijing traffic).",
 'We get vacation every year after my wedding. But up to now more than four years we work hard and prepare for great vacation for 4 months we choose Asia is our destination First stop in Beijing we stayed in this hotel.Hotel not too big but the room was nice and comfortable. We liked this and enjoyed it.',
 "My boyfriend and I stayed in the Autumn Garden hotel at the end of our trans-siberian railway trip from Moscow and staying there was one of the highlights of an amazing holiday. Staying in the hutong was so much better than an international style hotel, we really felt that we experienced a  areal' bit of Beijing. We loved the choice of english or chinese breakfasts, the room was gorgeous and having free internet was incredibly useful. The location was wonderful too, only 10 minutes walk to Tiananmen square.",
 'The staff are extremely helpful and friendly, enabling you to find your bearings by providing a trishaw facility to the main road from the hotel. The location of the hotel is a 5 minute walk from Qianmen subway and the furnishings of the hotel rich in tradition. You may not get the western breakfasts you do in more modern hotels but it gives you an opportunity to live like the locals.',
 'This is a great little hotel, I booked this hotel based on previous reviews, so I thought I would come on here and recommend it myself.I went to Beijing on my own for 4 nights to see what its like. It is quite a crazy place, Chinese people seem to take advantage of tourists at every possible opportunity.The Autumn Garden Hotel however is amazing, such nice people, and I consider it a great price for what I got. Its location is great if you want to get a slight feel of what its like living in China.You need to walk down a couple of narrow alley ways to get to the Hotel, but it is very close to Tienanmen Square, with a lot of sites close by, such as the Temple of Heaven and Forbidden City within walking distance. Also there is a touring company with nice and cheap tours (although in Chinese) which is less than 10 minutes walk away next to Tienanmen Square.The rooms are clean and comfortable. Breakfast is simple but decent. The People are fantastic, talk English and are very very helpful. They picked me up from the airport without any charge, Im not sure if this is a regular service, but it was helpful. If it is your first time in China, I recommend getting picked up, as taxi drivers talk very little English if any at all, and the Hotel can be hard to find, Taxi drivers wont know it.The hotel welcomes you very nicely, and give you a map to the area and to the hotel, and even a mobile phone to use while you stay with them.The hotel had everything you should need, but I was truly impressed by the service there which easily allows me to recommend it. In contrast to most of the Chinese which I met who seemed to try and take me for every cent that I had, this little hotel was there for me for every need, without trying to charge me for the help that they offered, or even the things which I expected to pay for such as the half a day late checkout, or airport pick up.If you want a simple, relaxing, and friendly stay, try the Autumn Garden. I will no doubt be staying there again on my next visit.',
 "Just got back from Beijing and a wonderful experience staying in the middle of a hutong (maze of alleyways) in Beijing, just next door to Tian'anmen Square. This inn is truly an oasis in a crazy busy city and right in the middle of what feels like 50 years ago - staff were so welcoming and accomodating - if you want a taxi, they have one - we went to the Great Wall with our very own driver - even had a (very simple) lunch prepared by one of the staff - who were all delightful - lovely courtyard - very quiet even though in the midst of chaos - a real feel for old China - have not downloaded our photos yet, but willing to share if anyone is interested!",
 'This is a really lovely traditional style hotel, located literally just 5 minutes walk away from Tianmen square as well as lots of eating options &amp; shops. The girls at the front desk were very friendly, helpful and spoke good english. The rooms are very pretty and comfortable, with modern western style bathrooms. Since it is located in the hutong (lots of narrow, confusing alley ways) It is a good idea to take with you the address of the hotel writen in Chinese characters as well as the phone number, so the taxi driver can call for directions. We were given a mobile to use during our stay - and took it with us when we went off to North Korea for a week and then called when we got back, and they sent out a car to pick us up from the station. On our return we also got upgraded to a bigger room. The bathrooms were pretty much the same in both rooms - the sinks make a brilliant nose when you tap them. I booked, as I usually do, on www.venere.com - this is an excellent website and no down payment required.',
 'As I was looking for accommodation for my visit during the Olympics in late 2007, most of the major hotels were not available for booking for IOC-related room blocks. Which means when I booked it everything everywhere was very expensive. Then I found this little courtyard hotel, and was charged at least 4 times their published rates, yet still I am happy with what I got. Situated 3 &quot;layers&quot; deep from the main streets, you will either need to have good map reading skills to navigate your way to find this on your own... or you could use their free tricycle service which would pick you up from either Qianmen or Hepingmen Quanjude Roast Duck Restaurant.I love the surrounding of this guesthouse. It is a typical hutong where houses are one next to the other, and rather peaceful and quiet. That means it is not the best place to stay if you are expecting upper class and polished streets. In fact, you will find at least 3 smelly public toilets along the way to the guesthouse. But that is what is genuine about the neighbourhood. The location is also quite fantastic... a 5-10 minute walk (or less with tricycle) would bring you to the subway station (Hepingmen and Qianmen), and also Tiananmen Square... that is a big plus for those who like to travel the local way (on foot or subway).Rooms are not big, but adequate, with modern bathroom amenities (good and strong hot showers!). Room rates include free use of internet and breakfast (Chinese or western style, pick whatever you want).You cannot reach this place by taxi, so be ready to have a little hassle when you arrive and depart. The tricycle rider is friendly and could get you to the main streets. I arrived in a chauffeured car and the driver had no clue where it was and luckily I did my research and found the property myself. Although I paid the rate for a 5-star hotel, I would not have done it any other way.',
 'We stayed at this hotel for 4 nights at the start of our holiday and again for 3 nights before returning to the UK. We chose this hotel as a change from the main chain hotels in Beijing which we have stayed in on previous visits.This is a lovely hotel within reasonable walking distance, through the hutongs, to the lakes Houhai &amp; Quanhai. The metro line is a short walk from the hotel and taxis are cheap and plentiful on the main road near to the hotel.Despite being in a very busy part of Beijing the hotel is exceptionally quite and peaceful. We had a suite on the ground floor (room 407). The bed was giantic but, as with most Chinese beds, quite hard. The pillows were the best pillows I have ever slept on and the linen was spotlessly clean as were the rooms.The lounge room furntiure was classical Chinese carved wood, gorgeous to look at but not the most comfortable to sit on. We had a computer in the room with free internet acess which was a bonus. The rooms and the bathroom were spotless. Due to the position of our room there was not a lot of natural light.Breakfast was included in our deal and was ok. The main problem was that some of the food was not hot, in fact somtimes not even warm. That said there was a very good variety and the staff were helpful and friendly.All the staff were very helpful and we would highly recommend this hotel to anyone who does not wish to stay in a tall, concrete block where every room is the same.',
 'I booked this hotel based on the reviews I read on Tripadvisor and I found everything I was looking for. The place is beautiful, clean and ideally located, close to the subway (which is very easy to use and gets you quickly anywhere in the city center) and to a number of lovely little restaurants where you can enjoy amazing dinners for less than 10 dollars. The staff is helpful and the frontdesk service impeccable: all of them proved to be attentive and exceedingly kind ( they helped us book restaurants and wrote directions in Chinese for us to show in case we got lost). Besides you get a very good exchange rate for your currency (much better than the one you get at the airport). We also booked from them a taxi service from the airport to the hotel. It was not cheap (150 yuan when you would usually pay 60) but we were extremely pleased with it. The driver met us at the arrival gate and we managed to check in without any problem 20 minutes after claiming our luggage - which is good after a 12-hour-long flight. The hutong location is fascinating and absolutely safe. We tried the dumplings place next door recommended by one of the reviewers. It does not look very inviting from the outside (the decor is indeed basic) but it is always packed with locals for a good reason: the food is delicious (expect to pay around 5 dollars for your meal).The computer (with free broadband internet) available in every rooms is also very useful.',
 'Excellent room with own computer, great location close to sights, breakfast not great, service okay.',
 'We were delighted with this choice of hotel. It’s situated down a Hutong and takes you by surprise on approach. The road is a bit scruffy but don’t let that put you off. The hotel is a quiet oasis and a short walk from lots of restaurants and the old Bell and Drum towers. The reception staff were friendly (in contrast to some reports that I’d read) and spoke good English. The hotel buildings are set around a tranquil courtyard. The bedrooms are a good size and decorated in Chinese style. There was a huge, comfortable bed. The room was very clean with a nice bathroom and a good shower. There was even a PC in the room for free internet access! The air conditioning worked although I would have liked it to be a little cooler.The breakfast buffet was decent and had enough western food. We ate at the hotel one evening and found it to be very good value.We found it easy to navigate our way to this hotel as it is on the edge of the Hutongs.I would definitely stay here again.',
 'We stayed in a Deluxe Suite for the first several nights of our honeymoon. The room was very large with a bedroom, sitting room and 1.5 bathrooms. The bathrooms were large, modern and clean. The bed was very comfortable with a wooden canopy and red silk bed spread. There was a mini bar, a huge flat screen television and (huge bonus) a computer with free internet access. The staff were polite and even kept the restaurant open for us when we arrived 5 minutes before closing. The food in the restaurant for dinner and breakfast was average but I would recommend going outside the hotel for meals, especially down to the Houhai Lake area. We rented bikes from the hotel which was an adventurous experience. The only negative was the construction just outside the hotel on the road. Since the hotel is in the hutongs, the road was very narrow and we had to walk through the muddy construction to the main road to get a taxi. This hotel is a 15/20 minute walk north of the Drum Tower/Houhai Lake area.',
 'This hotel had character...genuine Chinese decor which was very pleasing, and a large campus, which we did not explore fully. The restaurant was very good, and everything we ate was well prepared and reasonably priced.There was always someone at the front desk who spoke excellent English, so there was never any problems of communication. The exchange rate offered for currency conversion was also very good. On request, they arranged airport pickup for 150 Rmb, which was a bit on the high side, but efficiently arranged (we managed the return airport trip in 100 Rmb quite easily by another taxi).They also arranged a taxi for the Great Wall for 600 Rmb, which again was slightly on the high side. We tried doing some flight bookings through their travel agent, but his quotes were very high; found much better rates on Ctrip. My only complaint is that the hotel seems to be trying to make too much money on the side by padding up taxi rates, travel agent fees etc.Their website says that they have a laundry room. I presumed that meant we could use the services of a washing machine/dryer. That is not true. They offer laundry services at prohibitive &quot;per piece&quot; rates, so beware.Location is central, but about a 10 minute walk from the Golou metro stop. Wish it was a little closer. Right in the middle of the &quot;Hutong&quot; neighborhood though.Overall good value for money in Beijing. Good rooms, decent prices, and overall quite comfortable. Oh yes, the free computer terminal in the room with internet was a big plus.',
 'We booked a few nights in this hotel after our trip on the Transmongolia Express. Our travelagent tipped us and she did not lie: Bamboo Garden is a beautiful hotel. It is in one of the socalled hutongs and it is extremely peacefull. And that is what you need after spending a day in busy Beijing. The staff is nice and helpfull, the rooms are very spacious, nicely decorated and fully equiped. Closeby are good restaurants and bars, shops, one of Beijings lakes.... even within walking distance.There is a computer with internet (ofcourse, so the government can keep an eye on things) in your room, which is very usefull.We had a very pleasant stay!',
 'This was my second stay at the hotel - the first was in 2005 - and the hotel has only got better since. Rooms are beautiful and have TV and a computer with internet access.The bathrooms are well equipped and the shower was brlliant.The hotel is very peaceful and is located in the hutong not far from shops, bars and restaurants. The hotel restaurant serves lovely food at very reasonable prices - around £5 for a main dish. I have recommended this hotel to everyone I know who has travelled to Beijing and everyone has raved about it.',
 'This was just a wonderful experience staying at this hotel.The experience did not start out well as I arrived at night and the taxi driver could not locate the lane that the hotel is situated in. When the lane was found it was blocked by a truck and car so we had to walk with our luggage the last part of the lane.This was the only negative to our stay.This is a small hotel in a historic building. The room was excellentwith modern facilities looking out onto spacious gardens.All of the staff were very attentive and spoke very good English. Front office was very helpful and quickly attended to onward bookings, money changingand sightseeing suggestions etc.The only meals that I had at the hotel was breakfasts and these were excellent, freshly cooked eggs and bacon and a wide selection of both Chinese and Western Foods.The location of the hotel is great with a great number of restaurants very close by. A must try is the Le Little Saigon which is very close by and is an excellent restaurant providing both French and Vietnamese dishes.Nearby are both subway, bus and many taxis.It is convenient to many local attractions including The Forbidden City. A walk to the nearby lake is a must.This hotel is truly a hidden gem and I will return.',
 'We stayed in this hotel for 3 nights on business in Beijing. We love the hotel is location because it is very convenient for us in business or appointment with our dealers. Moreover, staff were very helpful during our staying.Highly recommended this hotel to everyone.',
 'I stayed here for 7 nights in late November 2008. The room I wanted was actually booked so they put me in a suite for the same price prior to my arrival. The suite came with a computer which included free Internet access as well as free water. Service was average but being close to the subway was a plus. Felt safe in the area although the alley to the hotel gets dark at night. This is not a &quot;must stay at&quot; hotel by any stretch so feel free to scout out other places.',
 'When we passed the dumpling house and little &quot;bodega&quot; before entering the hotel grounds we knew we were in for a treat! Free internet was a delightful treat after being in Morocco, India, and Egypt the month before. The beds were super comfortable, very very clean room with a nice view of the courtyard. The grounds themselves were an &quot;oasis&quot; in the middle of this sprawling city. Had no trouble getting a cab to hike the Great Wall. There is a cool commercial district with shops and restaurants within walking distance (go to the right out of the little alleyway on the main street and down about 15mins). Oh yeah, the dumpling house that was next door was killer. 15 delightful dumplings for mere $s.If we had been able to have a room with 1 bed instead of 2, that would have been the only change we wanted. Definitely book.',
 'First of all we did have a hard time finding a taxi from the airport that would take us to the hotel because none of them knew where it was. We finally found a driver who was willing to try to find it and he called the hotel from his cell phone and took us directly to the hotel--no problem. The hotel is down a small alley lined with little stores and restaurants but is off a busy main street lined with restaurants and shops and lots of taxi is to take you where you wish to go. The subway is a short 10 minute walk from the hotel and will take you around the city even cheaper and as fast as the taxi is. The hotel was beautiful and comfy. Our room looked out over the gardens and the bed was very soft compared to other beds I have slept on in China. Free internet was a plus also (computer in the room). We only ate at the hotels restaruant for breakfast (a nice blend of Asian and Western food) for about 60 RMB. If you wish all the bells and whistles of a large hotel do not stay here--it is a small, quiet, friendly hotel that was a pleasure to return to each night.',
 'We were just delighted with the Bamboo Garden Hotel! The gardens are lovely and our room nicely decorated and comfortable. We enjoyed our stay very much. The food at the hotel restaurant was delicious. Be forewarned, the first time you walk down the alleyway to the hotel you might think you have made a big mistake. You have not! You will be very pleasantly surprised as to what awaits you.The ladies at the front desk are helpful and efficient, but not exactly warm or charming. Perhaps just a cultural difference.It is close to the subway and just a little way to the south there is a terrific park with lakeside eating choices. Wishing you a great time in Beijing!',
 'We stayed in Bamboo Garden Hotel during the Beijing leg of our China Tour primarily because we do not want generic looking hotels so much and we were not disappointed. It is located in the Hotungs and not very &quot;famous&quot; with taxi drivers but they were always helpful and we were able to go back no problem with help of the hotel card. The staff were friendly and very helpful. Simple service that feels genuine and none of those super trained 5 star hotel types. We went together with our 11 month old and 3 yr old kids. The staff were very kind and entertained them while we are waiting for some reception confirmation, taxi etc. The rooms are ok, clean with huge firm beds. My baby did not like the crib they provided though( too small) so she slept with us. The huge bed was great!My 3 year old son loved the hotel so much. It is look, it is garden , with the blue birds and especially the red lanterns at night. Until now he still talks about the Bamboo Hotel and asks us to go back :)For my husband the best part is the massage. Really relaxing after a day of touring. The in room computer is also great as we did not have room to bring our laptop with all the kiddie gear we had. There are several small eateries around but we did not get to try them. The drumtower is also nearby and from the drumtower other places of interest are a stroll away. Definitely a good location especially if you love walking or biking around. We did not walk so much though with 2 kids in tow. But taxi was not hard to come by :)',
 'I really enjoyed our stay in the Bamboo Garden Hotel and on my next trip in January 2009 I will also be staying again. Thank you very much for your kindness and the warm hospitality – especially the help with our visas! Ciao and kisses from the children!',
 'Like a beautiful bamboo oasis in the middle of urban Beijing, the Bamboo Garden Hotel is an authentic, beautiful and cozy place to hang your hat. The asian inspired rooms are full of comfortable chairs, couches and come equipped with a computer, flat screen tv and meticulously clean bathrooms. The mattresses are a bit hard, but the super soft bedding more than makes up for it. The grounds of the hotel are great to explore and have a couple quaint ivy covered courtyards, red lanterned walkways and mini ponds w/ koi.The breakfast buffet is 60 yuan extra, but convenient and delicious! The front desk staff speak very good english and are very attentive. Tours can be booked through the desk, and money can be changed as well. The location can not be beat - five minute walk to the subway (which is definitely the best way to get around town) ...and a 10 minute walk to the hip part of town where all the trendy restuarants are popping up. We opted for the airport pick up &amp; the driver was right on time!I highly recommend the Bamboo Garden Hotel.. enjoy!',
 'Bamboo Garden hotel is located 5-7 minutes to Gulou subway station in a hutong. One can reach the bell and drum towers and the Houhai Lake in less than 10 minutes walking. Especially the lake is quiet nice with lots of shops, restaurants, public dancing and singing etc.The hotel is very quiet, there are some nice courtyards and lots of stuff to care about guests. Our standard suite for app. 800 RMB (close to the Olympics) was very nice, large and clean. It was equipped with a large flat screen TV with lots of foreign channels and a computer with broadband internet. Breakfast was very good but relatively pricey for 60 RMB. Small shops and a supermarket are around the corner.We especially enjoyed staying in a small hotel in a hutong area and not in a large chain-hotel, which seem to be located mostly at main roads with lots of traffic.',
 'I stayed at this Hotel a long time ago but would highly reccomend it. I chose this hotel because I had just read &quot;Claws of the Dragon&quot; by John Byron and John Pack., a biography of Kang Sheng, a high level Politburo member during the Cultural Revolution. If you are planing on staying here read this book for some facinating background',
 'The best part of this hotel is that it is not in the hotel district; it is located in a residential area in an old part of the city, a walled district known as a huotang. Also, most guests are independent travelers. We did not encounter any tour groups. The hotel restaurant is excellent and cheap. We had a semi-deluxe room, which was small but adequate. Bathroom was fine, lots of hot water. The air conditioner was loud and it took the staff a day or two to get the temperature right. Beds are hard as they are everywhere in China, but housekeeping put a quilt underneath the sheet for us. Service is great even when you can not find anyone who speaks English. We booked by sending Wendy an e-mail from the hotel website. She arranged our stay, and an excursion to the Jinshanling part of the Great Wall for 150 USD. Do arrange for an airport pick-up, about $25 to $30 USD. It is more expensive than a cab but you will not risk the driver not knowing where the place is. The hotel is close to a subway stop on a line that will take you to all the sites.',
 'I recently spent 3 nights at the Bamboo Garden Hotel with my husband and teenage son. The taxi driver struggled to find the hotel &amp; had to stop to get directions. As we searched for the hotel I was concerned as the area was run down and known as the hutongs. However, as soon as we arrived we knew we had found a hidden gem.The room was filled with authentic furniture and yet it had modern features. The hotel &amp; grounds were peaceful. We particularly enjoyed our visits to the Tea Room which had an underfloor fish pool. The staff were friendly and would not accept tips.We would definitely stay here again.',
 'I could not agree more with Greystones 23 who took the words right out of my mouth. My wife and I also stayed there in April and the only thing I would add to Greystones comments would be that the hotel courtyard was also beautiful with the cherry and apple blossom in full bloom. There are ponds and waterfalls with goldfish, however I must say I did feel a little sorry for the few goldfish in the &quot; font &quot;. A Great little hotel and excellent value for money',
 "We stayed here for 3 nights in April 2008 and found it a little oasis in a melee of noise, smells and sounds. We would certainly recommend this hotel.The staff were friendly and laughed at our attempts to try to say hello and thank you in Chinese but did try to help with our pronunciations. The rooms were clean and decorated in traditional Chinese style. The duvets were silk and were warm and comfortable. A tea tray was provided and all bathroom extras were there. The food was excellent when we stayed for dinner as were the breakfasts each morning. We did have to teach the girl behind the bar how to make gin and tonics! We took tea on the tea terrace where we were served tea by the boy with the 'long spouted kettle'.Because it is in a hutong you have to pass the public toilet which can smell a bit but it all adds to the life of the city and one that might disappear quickly with the rate of new building in Beijing. The hotel is bordered by a block of flats that overlooks the garden.",
 'Family of four stayed at the Bamboo Garden Hotel. We booked two rooms and both were clean, modern, and lovely. My son spoke some Chinese and that was helpful with the hotel staff.We booked a driver through the hotel to pick us up at the airport - but he/she never arrived. Fortunately, our son met us at the airport and we took a taxi to the hotel - for a lot less than we were quoted by the hotel website staff.The grounds were magical - after sightseeing, it was wonderful to sit on the patio and drink a beer among the blossoms.Hotel staff was helpful, friendly and attentive. Rooms had flat screen TV is and computers with internet access. Each bathroom had soap, shampoo, toothbrushes, toothpaste among other things.The hotel was located down a hutong - with stores that sold food, beer, tea, etc. Each room had a fridge to eat left over goodies from dinners.Hotel was located near many places to eat - all of them wonderful - and most importantly - the hotel was only a few blocks from the subway - a great way to travel in Beijing.I fully recommend this hotel.',
 'Fantastic experience. I frequently travel for business, but this time it was an holiday I took with my wife in China. In Bamboo Garden Hotel we found nice and kind staff, English is spoken. Western breakfast is available andThe internal restaurant is also good. The hotel was an old noble house of a former imperial minister. Clean, quiet, nice with a wide garden and internal relaxing sight. The hotel is situated in the hutong area, and arriving by taxi, entering in the small street inside the Hutongs, you could have some doubts about your booking...Do not worry: the area is absolutely safe and secure, and entering in the hotel environment you think you are entering in a small paradise in a different time. There you can feel the real chinese life, living in a fantastic environment.This hotel is different than the usual buiness or travel hotels, and we spent our days in Beijing in a non conventional excellent hotel. I recommended it to friends and, for sure, for my next time in Beijing I will reserve again in Bamboo Garden.',
 'There was a lot to like about the Bamboo Garden. Lovely rooms, beautiful garden, great location in the hutongs with a lot of character. And free Internet!The biggest drawback seemed to be getting back at the end of the day. We did not have a car and driver while in Beijing, so we had our guide write out the name of the hotel (with directions) in Mandarin to give to a taxi driver. However, taxis did not seem to want to drive to the hutongs, or to be clear on how to get there. One night we had four taxis refuse to drive us before we finally found one who would. And they never drove us down our hutong -- which I understand, as it was quite narrow -- but they never even dropped us off at the right one. Fortunately, the first night we showed the directions to a local resident, who was able to point us in the right direction, and thereafter we memorized how to get there!The food at breakfast and the one dinner we ate there were average.Although we liked many things about the hotel, I would not stay there again unless I had a driver that I knew would take me back at the end of each day.',
 "The Bamboo Garden Hotel was a wonderful oasis of calm in the hustle and bustle of Beijing. I stayed here on my first trip to China, and I had wanted to stay someplace a little &quot;traditional&quot; and this ended up being the perfect choice. The courtyard and gardens are pretty, the facilities in general are nice, the restaurant is good (note the long-spouted tea kettles!), and while the rooms are not luxurious per se, they are comfortable enough for the jetlagged body. I laughed when I read one negative review criticizing the hotel for not having marble floors, or soft fluffy towels, but give me a break ... this is China! If you want soft fluffy pillows stay at the Grand Hyatt--this is probably not the place for you. If you want a bit more of a traditional experience, and are a little more adventurous, stay here!A few other notes:- As others have commented, make sure you have cash on hand to pay for a taxi into town (the taxi is not associated with the hotel, so it can not just be added to your room fee) ... the airport has an ATM, so I would recommend using it before heading into town, but the hotel will also change money.- The hotel is located very close to a subway stop ... Beijing is subway is a cheap, easy way to get around town.- Make sure you have the hotel is name in Chinese and a map in case you can not find your way back (but that applies to all hotels in China).- I have seen mixed reviews about the front desk staff ... personally the woman that helped us during our stay was very helpful in arranging activities like the Beijing Opera and transportation (we took a night train to Xi'an from Beijing).",
 'Bamboo Garden BeijingAn excellent choice. Delightful buildings set in beautiful courtyards in a hutong. Location excellent - two blocks to the metro which delivers one to the Forbidden City. Rooms excellent with a free computer. Very good restuarant and plenty of cheaper ones with an easy walk. Organised an excellent vehicle, driver and guide to visit the Great Wall.',
 'I just returned from a trip to China and have to say that my stay at the Bamboo Garden was my favorite. The neighborhood was safe and so interesting to wander around in. I t is just two blocks from the drum tower and a block from the subway station. The room was lovely and the gardens delightful. I enjoyed the restaurant very much. If you want a hotel with a true Chinese feeling to it, this is the place. I can not say enough about the staff who were so helpful and friendly. I was a single woman and felt very safe at the hotel and in the area. Communications with the hotel were promptly responded to and my request for a non smoking room was honored.',
 'What a pleasure to spend the last evening of a two-week whirlwind trip around China on the grounds of this lovely, peaceful hutong hotel.Our flight back into Beijing arrived late at night, but hotel staff was there at the airport ready to receive us and whisk us away to the hotel. Check-in was efficient, and bellhops were courteous and quiet. We were taken aback by the beauty of our room. We had asked for a room with a garden view. Before our eyes were beds covered in lovely Chinese-red comforters, beautiful traditional Chinese furniture, our own computer with internet access, an immaculate bathroom, and windows opening to the garden. We spent a peaceful night and morning in the room and then enjoyed a short stroll across the grounds. Far away is the chaos of Beijing. You are in another world at this hotel. We enjoyed lunch at the hotel restaurant. Tea served from a long-spouted pot, table positioned on top of the transparent floor through which we could see the green pond, courteous service, and delicious food: Eight Treasure Tofu Pot, Bamboo shoots with mushrooms, Sweet and sour pork, and Beijing-style noodles. We loved this meal.We would go back again and again to stay at this hotel. In fact, it is on our list of places to revisit in China.',
 'Very good hotel for its three star rating. The staff is very friendly. The neighbourhood is not so exciting, but it is near the Beihaipark, so you can walk to that. The room is beautifull and the garden even so. A pity is it, when it is raining you can not sit in the garden.You have free internet, but when your computer has a hardware error you can not use it. The have to repair it, but they didnot came.',
 'Bamboo Garden has an authentic feel to it as soon as you step in, so we were surprised to find the flat screen TVs and in-room PC with fast Internet access (which I am now using to write this review).Cons: room could be a bit cleaner (quite a lot of dust in ours), and the aircon does not really work that well. Breakfast is not a highlight and not really recommended.Pros: rooms are full of character and comfortable, and it feels like you are staying in the real China (my perceived one, anyway). Location is close to old Beijing quarters and I am pleased we did not book one of the characterless tourist traps.The grounds and gardens are beautiful and peaceful. Overall we felt it was good value, a good location and a nice environment.',
 'Like others we had a problem when the car &amp; driver we booked with the hotel to pick us up from the airport did not show. &quot;Problem&quot;, they said &quot;between the sales desk and reception.&quot;. Hmmm. Fortunately it was late at night and a government taxi from the domestic terminal only cost 70 rmb - 50 rmb less than what the hotel wanted.  Also, as we never found a taxi driver that spoke ANY English, we were dropped off at the wrong guesthouse on this little lane. (Confusion over &quot;Zhu yuan&quot; and &quot;Ju yuan&quot;). So wandering down an unlit laneway at midnight, we were so very pleased to finally see the treasure hidden behind a tiny entrance gate. Once in our room, it was fantastic. The rooms had recently been redone, and the view from our ground floor window was as if we were in a huge park or garden. No noise from nearby reconstruction reached inside (double glazing perhaps), and despite the ferocious summer heat, the room was always cool (maybe a touch too cool).  Our bed was very firm - the Asian style - but I noticed a nagging back ache suddenly disappeared. Very surprised to see the computer with internet provided free in the room, along with the flat screen LCD TV with cable. Not many English channels, but we enough to find the weather and headlines. Room rates were higher than expected - a recent rate hike I expect. At 880 RMB we expected more of a suite, but we enjoyed it so much we did not complain.  The staff were helpful but only if asked. Otherwise they would sit back and do other things until you were ready. We preferred this than always being bothered. Any time we did ask, no matter how trivial or small they jumped to it. Their English is barely passable, so a little Chinese will always help. Only had one breakfast in the restaurant (40RMB) which was a mixed buffet of Asian and Western (continental) plus a cook that would whip up eggs. The meal was certainly good, but we preferred the hutongs in the early morning where we could find Pork Buns for 7 1/2 jiao (0.75 RMB), and lovely spinach rolls (5 jiao). It was certainly great to be right in there with them rather than the marble palaces in downtown. We bought beer (pi jiu) from the shop next door for 2 or 3 RMB and keep them in our fridge for our return after a hard day shopping in the heat! Fabulous. Occassionally splurged and had a beer on the restaurant terrace to sit and enjoy the garden and its lighting. Got a simple but adequate haircut next door for only 10 RMB. The hotel arranged our car and driver to the Great Wall at Simitai - probably dearer than it should have been at around 600 RMB, but we could not be bothered trying to bargain through the official tourist agencies. Just told them the night before and it was there at 6am. Finally, the main streets nearby are mildly interesting but not hugely westernised, so do not expect a wide choice of meals at 3pm. Not a lot of shops, though the Drum Tower is very close, as is the subway and several bus routes. Take a shortcut through the hutongs to get quickly to the Hou Lake for a bit more of the hectic bars &amp; cafes, tourist shops and wonderful scenery. Overall, the Bamboo Garden was like a prize we loved to return to each day out. The serenity was a secret joy that restored and revitalised us our entire week stay.',
 'My first impressions of the hotel were not good - I would booked the hotel is driver to collect me from the airport but was surprised to be asked at the hotel to pay the driver directly in cash rather than the cost being added to my hotel bill. I just had enough Chinese money with me to pay the driver. The hotel website said they offered currency exchange services so I tried to change $NZ but they would not accept it, so &quot;limited currency exchange&quot; would have been more accurate - unless you have something like $US you are out of luck. The staff member I dealt with through this was not overly friendly or helpful.I had no problems from then on. The setting is great, very peaceful. I was shown to a lovely single room (411) full of character, with a fabulous bathroom and free internet access; later I booked an additional night and got a double room (416) which was just as good - no internet - but had a bit of drain smell in the bathroom - which as I later discovered you get in character hotels here as part of the package and is no problem if you close the bathroom door. The beds were the most comfortable of any I slept on during my trip.I ate a few dinners in the hotel restaurant and the food was OK - breakfast buffet just adequate - but also try the local street vendors and dumpling shops. Restaurant staff spoke very little English. I did not try their spa; if you go left out the main gate and explore the hutongs you will find the blind massage place - awesome - 2 mins walk. Make the most of the fabulous location.Most staff here speak limited English but are helpful. Ask them to write down your destination in characters to show taxi drivers, and also ask them to write in characters the hotel name and driving directions to it, as taxi drivers can never find it.This hotel was excellent value for money and offered a good balance between character and comfort.',
 'We arrived in the evening and the street you drive down is a little ominous in the dark! We asked to see the room before signing in and had a pleasant suprise. The clerk had said the room was chinese style which put us on our guard. The rooms appear to be recently remodeled. It may be Chinese style but has the western touch is of home. Flat screen TV with some english speaking stations. A nice sitting area for tea on your own private veranda overlooking the courtyard. The view to the courtyard is reminisant of a mountain scene. The staff is very friendly and wants to please. The food is good and the breakfast is western style, while lunch and dinner has the Chinese menu. This was a nice place to finish out our trip to China. &quot;AAA for the money&quot;!',
 'We stayed there for 4 nights for a vacation. The best part about this hotel is its classic lush Chinese garden. Especially dining on the restaurant patio, which has a beautiful grapevine cover and a nice view of the garden. It is very relaxing to have a meal or a drink there. The hotel is not exactly comfortable, if you are used to the amenities and services of 5-star conference hotels. The bathroom is too small and they only provide couple very thin towels. The location is fairly good. It takes about 10-15 minutes to walk to the nearest subway station, which is absolutely faster and more efficient than taking a cab. Most guests are older tourists that travel in groups. Although the place is very much a novelty to foreign tourists that want a taste of old Beijing, I do not think I will choose there again. There are plenty of old Beijing to see in the city while you are out during the day. I would rather come back to a hotel room that has comfortable bed, nice linen, and big marble bathrooms equipped with high quality shampoo and large, soft, fluffy towels....stuff Bamboo Garden does not provide. We booked a small suite with 2 twin beds for $680RMB/night, but they just increased their rate this spring. The same suite would be more than $1,000RMB.',
 'Hotel was brilliant. Good location away from the real hussle and bussle of Beijing but still close enough to get to everywhere easy enough.Tube only a 5 min walk away and good links to everywhere you want to go and if not taxis were always easy to hail down.Room was nice and large and very comfortable with everything you could ask for and with a nice view over the garden. Staff were really helpfull too. If you are after a trip to the great wall we booked ours throught the Youth Hostal just round the corner and could not fault it.Make sure you have the hotel written in chinese symbols for when you first arrive as it is a little hard to find being in the middle of the Hutongs.Loved the hotel and love Beijing. Would stay again in an instant.',
 'Could not be better! Will go there next time for sure.Excellent location (far better than the crowded and not interesting center of the city). Flawless service (the staff helped us in every respect from arranging trips, maps &amp; directions, taxis, and even currency exchange at the bank rate)Beautiful and consistently clean rooms (the traditional chinese decor make it a great experience).No need to look for any other hotel. This one is perfect.March 3rd 2007',
 'oh, the tea house! oh, the gardens! oh, the wild vines growing over the roof of the outdoor restaurant! we adored this place and will be staying there again when we return to china this august.we had been booked into the novotel peace hotel in beijing when we first arrived, because we were on an adoption trip and i was very paranoid about having a safe IN the room (for cash, important papers etc.). well, after two days in a hotel that was fine enough, but could have been anywhere, we switched over to the bamboo garden. just driving down that long alleyway, past hutong where people were actually still living and working as in old times (so many of these are being torn down in favor of gleaming skyscrapers as olympics 2008 approach), you just felt like you were getting a taste of the real beijing. we had hired a guide who kept us running around like crazy all day, and when we got back to the bamboo garden, it was like weight literally flew from our shoulders and we were light again. i was able to put all my important stuff in the hotel safe behind the front desk, and all was well.if you do not stay at this hotel, definitely stay at one of the other hutong hotels. they are simply beautiful and magnificient. (the beds were twin, though, a la lucy and ricky, so be prepared for that!)',
 'We loved staying here on our vacation in October 2006. Its much more of an experience than staying at the bland Western-style hotels in Beijing. The best things about the place are the big, peaceful courtyard in the middle... the reception staff speak good English, the bar is really nice with a little waterfall in it with fish swimming around, and the location is great, 5 mins walk from the subway station. I would really recommend using the subway. Its much less stress than having to deal with Beijing is taxi drivers. On our vacation we had two bad experiences with taxi drivers who charged us 3 times the proper price for the journey. After that we stuck to public transport and found it really easy.A few people have mentioned that the Bamboo Garden has hard beds. To be honest, we actually found them softer than a lot of the hotels we stayed at in China.There dont seem to be many travel websites where you can book rooms at this hotel, but we booked by just emailing them thru the address on their website. Its standard policy for most Chinese hotels to completely ignore any email enquiries they receive, but I found the Bamboo Garden respond to enquiries really quickly during their office hours.If I go back to Beijing I would definately stay at the Bamboo Garden again.',
 'I stayed at the Bamboo Garden in early September for 4 nights. I was looking for a place with some character vs the usual 5-star properties, and Bamboo Garden fit the bill. My room was one of the standard suite rooms, with a front room containing Chinese-style furniture and a TV, and a bedroom with large (and somewhat hard) bed, new TV, and the A/C unit. The bedroom faced the front alley but was very quiet. The bathroom was small but functional and clean. There were a few issues but they did not bother me. Your response may vary. The front room is not the kind of place you would want to sit and relax as the furniture is a little too severe. Some of the plaster on the walls near the bathroom was a little soft and showing signs of moisture damage. The hard bed would have been a concern if I had stayed longer, but I took sleeping pills the first few nights to help get over jet lag and really did not notice.The best aspect of the hotel is its location in a Beijing hutong on the north side of the city. It is a 5-10 minute walk south of the Gulou subway station, down an alley off the main street. It is an old-style courtyard building, with some rooms in a newer-looking building on the inner courtyard (I did not see these). Since it is not a 5-star hotel the prices for breakfast, Internet access, laundry, etc. are not unreasonable. The location means you are have lots of options. I ate several times at a dumpling place just down the alley from the hotel. They have an English menu probably because they are used to tourists from the hotel eating there, but mostly I saw Chinese eating there. There is a youth hostel a 5-minute walk south on the main street which has 10-yuan per hour Internet access and relatively inexpensive tours on offer. Another 5 minutes or so south is the Houhai Lake area with loads of restaurants, bars, and a few historic sights. I had a delightful day just walking around the hutongs and lakes. Being on the north side of Beijing it is relatively easy to get out to the Summer Palace and Great Wall. Taxis are cheap but traffic can make it difficult at times to reach other areas so I usually took the subway to get close and then a taxi the rest of the way.If I return to Beijing as a tourist I would stay here again. For a business trip, especially if my destination was the CBD over to the east, I would probably pick a 5-star property closer to my destination instead.',
 'We booked a three bedroom room for $92/nite, each room came with a queen size bed. Also included was a kitchen with frig and microwave, and a washer dryer. There was also a dining area and living room, where we could sit down at night and go over all the booty collected in a days shopping. While the rooms were very spartan and lacked color, the room was very clean. The location is great and I would highly recommend this hotel to everyone, except Leon Helmsley, who would probably prefer the Astoria.',
 'I traveled to Beijing in June 2006 with 6 friends and we needed an inexpensive hotel that would hold our large group. The Century Towers Beijing hotel was PERFECT. We made a reservation through www.sinohotel.com, which I was nervous about at first, not being familiar with them. The customer service reps were fantastic, responding to all my spastic e-mails quickly and with great care. When we arrived at the Hotel, we breezed through check-in and were given the same price quoted on SinoHotel.com so there were no $$ issues. We stayed in a 3-bedroom apartment-style space (the &quot;large&quot; version offered on the website), with 2 full bathrooms (American Standard fixtures) a full kitchen, and a dining room. It even included a washer/dryer in the unit, though we did not have any need to use it. The apartment was very clean, air-conditioned, and spacious, even with the 7 of us, we had plenty of room to relax! The hotel is across the street from a HUGE supermarket, so we ended up cooking most breakfasts in the room, saving even more money! We kept lots of cold bottled water in the fridge to take with us on our adventures in the hot, dry summer weather of Beijing. The room included a large flat-screen TV in the living room with cable, and a few English-language channels like the BBC (and the Simpsons!)Other really nice aspects of the hotel include a work-out room in the basement with treadmills, stationary bikes, a rowing machine, ballet bar, free weights, and weight machines. The hotel restaurant is very small but serves good food. The wait staff (and most of China) speak very little English, so learn basic Chinese phrases and expec to smile and point a lot :) We are traveling to Shanghai in the Summer of 2007 and if Century Towers has a location there, we would absolutely stay again! I think the price is much cheaper at this hotel because it is a Chinese hotel, not a foreign chain. We paid about $85 USD/night for this large 3 bedroom apartment-style room. Between the 7 of us, the price was certainly right!',
 'The hotel is out of the city centre, about 20 minutes walk to T Square. None of the taxi drivers I had knew where the hotel was - I had to show them on the map and at least 2 had to stop to ask for directions. The staff were not especially friendly or organised. The staff in the restaurant were not at all welcoming to solo travellers. For 2 nights I was sandwiched between a group of schoolgirls who spent their nights running up and down the corridor sqealing. The hotel shop is vastly overpriced - there is a grocery shop just down the road which is a lot cheaper. I am sure there are better hotels in Beijing for the same price.',
 'The hotel is a well located good a/c quality 3 star hotel, a fact that should be remembered when evaluating ratings. It is easily accessible to all the places you will want to go. Taxis are cheap as are the buses. Get the hotel to write down the name of where you want to go and take the hotel card with you. Pleasant courtyard to sit around with access to the coffee shop, but beware the price of coffee. Good breakfast in upstairs dining room - asian and american and lunch buffet for $8. There is a good massage establishment in the hotel.',
 'This is a very large hotel and caters for large groups but there are only two lifts to manage this large number of people. At peak times its very difficult to get on which is very frustrating. Most of the staff I encountered were far from friendly. My tour guide commented she received a large number of complaints from guests who stayed here. I will say though that the room was roomy and lovely and clean.',
 'My husband and I recently stayed at the Dong Fang for 3 nights and although we cannot comment on its location--we had transportation organized for our whole stay--I must say the room was clean and provides the basic necessities. My major disappointment was the bed..I love a soft bed and unfortunately the bed was of typical Chinese form--not very soft.As for the staff, they were always smiling and always very helpful. We were content with their level of English.As for the breakfast that was included with our package, it was not bad..for all the health buffs, I think it could be a problem but for us it filled our stomachs before a long day of tours, no complaints!Be warned that the walls are a bit thin..was woken up at one point by some noise next door, but it did not ruin our trip. Something to consider **wink wink**Overall, we had a pleasant stay. Have no regrets considering this was an on the spot choice without any research.',
 'We stayed two nights and had a nice room, enjoyed the breakfast and also had dinner in the hotels both evenings which was nice and also affordable (we ordered off the menu which seemed to be special as most people had the buffet). The only downside is it is not easy to reach with public transport. We travelled to the nearest metro station Heping Gate station and walked down to Zhushikou East St and walked down a very small side street. To go to the airport we caught a taxi which we preordered at reception.',
 'We stayed at the Dong Fang Hotel in Beijing for three nights at the beginning of a China tour. The hotel has a good continental breakfast with many choices, both Western and Asian. The coffee and the coffee shop were also quite good. The front desk was helpful and spoke enough English for us to all understand each other. We found that sitting on the beds made them seem hard, but sleeping on them was actually quite comfortable. The TV received three English-speaking channels. Money can be exchanged at the front desk, and there is also an ATM just off the lobby. We thought the best feature of this hotel was its proximity to Tianeman Square--we were able to walk there in about 30 minutes. Overall, we were pleased with the experience.',
 "This was our last stop on an organized tour through Shanghai, Xi'an and finally Beijing. The rooms were comfortable and clean. The staff was very helpful and spoke enough English to successfully communicate with a diverse group of travelers who spoke heavily accented French/German/Russian/Australian/etc. English.Also, the daytime assistant manager is a handsome and charming Jet Li look-alike.Great place-will stay again!Beiing is the best!",
 'We stayed at the Dong Fang for a couple of days as part of our tour package with the Great Wall Marathon (which was an incredible experience, I would recommend to even a non-runner). My impression was that the Dong Fang was brand new and had just opened prior to our arrival. All of the hallways smelled like new carpet and everything, from the lobby to the restraunt to the rooms, was very clean. Most of the employees were also new, working on their English phrases, but on the whole very pleasant and helpfull. After checking in, we walked from the hotel to Tiannemen Square - it was certainly not a short walk, about 30 minutes, but we enjoyed the scenery. We walked through one of the classic &quot;hutongs&quot; and a street market en route. Otherwise, your best bet is to get a cab from the hotel to the more popular sites. The location is the only possible downside. Otherwise, the lobby had a nice little bar, great authentic food at the restraunt, and the rooms were very nice with all the amenties you would expect in a modern, western-style hotel, to include the little soaps and shampoos!',
 'We stayed at the dong fang hotel in beijing mar 2008 on a organised tour round china .I was a bit concerned after reading reviews on this site so i was pleasantly suprised staff were very welcoming and registration went smoothly. We had a double room which looked like it had just being refurbed probaby due to the olympics and bathroom was of a decent size with all the usual freebies. My only dissapointment was the restaurant food it wasnt up to much but that may have been because we were in a group so had a buffet most of the time so cannot comment on indvidual meals. Downstairs in the lobby was a coffee house which was very pleasant although a little expensive for alchol. I would defineatley reccomend this hotel. Beijing itself was good if not a little drab but the pollution was terrible we all went away with sore throats. How they are going to compete in the olympics is beyond me.',
 'Nice hotel, rooms very modern &amp; clean, breakfast lovely &amp; a good choice, surrounding area is a few shops &amp; restaurants, nice coffee shop in the hotel itself. A bit far out to visit all the sights, we were in an organised tour which was great, but independantly it is a bit far out.Had a room on the 12th floor which was fab, offering lovely views over the city. Fairly quiet as high up apart from the end of Chinese New Year!!! It was fantastic &amp; we were treated to fireworkds and firecrackers all over the city!',
 "This was the first hotel we stayed in as part of a trip with Voyages Jules Verne. We arrived on Friday 25th January 2008 and given a room on the 8th floor. Although this was a non-smoking room it did in fact smell slightly smokey as smoking is allowed in the corridors. The room itself was ample in size and I found the beds very comfortable. There was an in-room safe and a decent sized bathroom with powerful shower over the bathtub.The reception staff were all very polite and changing money was not a problem. Their rate was better than back home in England offering almost 14 Yuan to the pound.My only little niggle about this hotel was the fact that the staff in the bar were not consistent with their drink prices. Four gin and tonics and a small white wine cost around £16.00. Each evening a crowd of us (16 persons usually) would meet up in the bar at the end of our sight-seeing trips (usually around 9-9.30pm) and have a few drinks. What I did find annoying was that one night a bottle of beer was 20 Yuan and the next night they would charge 22 Yuan. Ok I know it is only an extra 15p but we were good customers and on average each couple would drink about 12 bottles between them so there was no need to rip us off. By the way the bar closes at Midnight.Directly across the road from the hotel is a small brothel and scantily clad girls would parade themselves in the large glass window touting for business. This was not a problem and they never came into the hotel, but if you are a prude you maybe offended. Our group consisting of various ages did'nt have a problem with this. In fact it was a talking point.It was only when we went to Shanghai during the second part of our holiday and stayed in the Jinshajiang hotel (What a joke) that I really appreciated just how nice the Dong Fang was in comparrison.I have rated this hotel a three, but it probably derserves a three and a half.",
 'We were booked here for 3 nights as part of a tour. The bed was very hard, could have slept on the floor. Bed linen and pillows smelled of smoke. Hotel staff were not friendly although the doorman was good.Room was not over clean. Buffet Breakfast was good with a range to choose from the buffet.Would not stay at this hotel again.',
 'this is a comfortable and clean 4 star hotel centrally located in Beijing although, given the size of the city, it is still a taxi or bus ride from the sights. Friendly staff and a pleasant coffee shop which is in an older part of the building has lots of character. Distant views from the higher floors of Beijing through the smog. There is a good variety of European and Chinese foods for breakfast and the cafe, named 1918 after the date the original part of the hotel was built, doubles as a great bar. Check the address carefully to make sure you have the right hotel as there are a few DongFang hotels as it means “dynasty” in Chinese.',
 'This hotel was where we were booked to stay at the end of a tour and we were a bit apprehensive,but it was great, exceeded our expectations!! We were able to check in at 8am after an overnight train journey from Shanghai.Staff were helpful and friendly although not all spoke fluent. English.The room was spacious, bright and spotlessly clean.Lovely comfortable bed,very modern and clean bathroom(no bathtub, just a shower) with bed linen and towels changed and bathroom toiletries replenished daily.Breakfast was an extensive western and chinese buffet with eggs cooked to order.It was busy but well organised.Insulated jugs of tea and coffee were on the tables.Internet was available from the business centre.Coffee shop was also good.Only problem we had in Beijing was with Taxis.They didnt seem to want to take westerners!!!Other members of our group had problems as well.They would only bring you back to the hotel for a fixed rate of 40 or 50 RMB.When going into the city the hotel called taxis for us several times and the fare was metered, usually 25 to 30 RMB.What will happen in 2008 and the city is flooded with westerners there for the Olympics???? Apart from that we had a great stay.Silk Street shopping centre is great for shopping ,at night we went to Snack Street near Wangfuging Street and as well as shops, one side of the road has loads of food stalls with all sorts of food, cooked as you wait ,a great experience! If you are very brave you can try scorpion!!!!We hope to return to Beijing and would stay at The Dong Fang Hotel again.',
 'This hotel is ok. It can use a bit of updating. Somewhat clean rooms and bathrooms. Breakfast buffet was quite extensive with both western and chinese styles. Guests were allowed to smoke in the dining room. Internet access in the business center on first floor (RMB1/minute). Hotel is about 5 minutes walk to the Merry Mart Supermarket where you can get your supply of bottled water, snacks and other essentials. There are some non-legal cab drivers hanging out outside the hotel. Be sure to get one who uses the meter. It costs RMB15 to get you from the hotel to Wangfujing street (Tiananmen Sq and Forbidden City). Same vice versa. If the driver quotes you a fixed price, find another cab! They can be quite pushy. The hotel apparently does not discourage illegal cabbies from trying to get customers inside the hotel.',
 'I recently stayed at the Beijing Dong Feng Hotel as part of my Exodus Adventure trip and it exceeded my expectation.The hotel has recently been refurbished. The rooms were large and comfortable. The bathroom was clean and spacious with fresh towels everyday.There was also a buffet breakfast every morning including fresh fruit, juices, eggs, sausages, toast etc and tea and coffee.The staff were friendly and it has a great location. Not far from all the main sights in Beijing. I would stay here again.',
 'Stayed in this hotel as part of a Great Wall Marathon group. All rooms being totally refurbished and while still 3 star, is good. location is a relatively short walk or a very cheap taxi to Tianemen Square. Good breakfast included in our price. Staff can speak some english.',
 'The Dong Fang Hotel was included in my trip. Lobby is nice. Hotel rooms are simple (outdated) but clean. Employees where friendly, had no problems. Breakfast was simple (in western restaurant). Stayed for one week. Location is perfect, walk in about 30 minutes to Tiananmen Square / Forbidden city. Taxi to centrum will cost you about 1.5$ in 10 minutes from the Hotel. TV with 2 English channels (HBO and ?).Overall: Ok hotel to stay but rooms are simple, if you have a choice maybe go to a higher standard one.R.P. / Netherlands',
 "I stayed in the Dong Fang Hotel, Beijing around a month ago (20th October) for several days. The lobby is quite decent initially and overall the hotel seems good, however on closer inspection the hotel is quite dirty, the rooms were not very nice at all. However, perhaps, since this was my first time in China, it is a typical standard there, yet for my British standard it was not really good enough.But by no means is it a terrible hotel, and by all means for reasonable accomadation stay there. I did have another problem which was that hookers were everywhere in the hotel, there was a so called 'Karaoke' bar from in the lobby, and a 'nightclub' no the top floor. Yet they were both quite clearly brothels, though once again perhaps this is typical in China but was slightly unerving for me.",
 'Very low price, and a decent hostel.Located in the famous hutongs in the middle of old Beijing (like 1-2 km south of Tiananmen Square). A 10+ minute walk to reach Hepingmen subway station.',
 'My wife &amp; I stayed there in September for 2 weeks room 417 in the main hotel. Room quite large and what a relief to have a first class shower. towels and bedding changed regulary.Only down side was storage space for clothing but no big deal. Ask at reception to write down in chinese where you want to go. Also for a card to give taxi drivers to show them where you want to get back to.We thought the breakfast was far to dear. but did not miss it. Food in surrounding restaurants fantastic and so cheap.20 mins walk from Tianamen square if you can resist the temptation not to wonder into the many shops on the way.Then through the square to the forbidden city.Also 20 mins walk from The station at Hepingmen. Train fares 20 yuan (20p UK) to anywhere. Unbelievable! Very easy to use and a tourist train map can be had there for free.We managed to get to most sites by train even though taxis were very reasonable, make sure they put their meters on and beware of any tut-tuts which will trick you ( they say 18 ( £1.80p)and when you get to destination swear blind they said 80...(£8.00p) each)We also took a bus to the Zoo 20yuan and about an hours drive very interesting.I would highly recommend this hotel for a clean room, excellent service ,and helpful staff Ideal for any one who wants to save money for the excellent shopping to be had around.',
 "Beijing was my last stop on a three-week trip to China. I stayed at far East for 6 nights and would give it 3 1/2 stars if I could. After staying in a variety of places, Far East seemed adequate, although a bit pricey for the private rooms based on my other experiences. I chose the hotel for its location, which was convenient - near the subway and Tian'anmen (10-15 walk to each). The hostel is located in a hutong, which I really enjoyed seeing. I am surprised that I saw several comments here about people not feeling safe in the area and being grossed out - hello, it is a fairly poor neighborhood in a developing country. I never had any issues or felt threatened in any way, and there are people still out selling fruit late at night so it is not at all desolate, plus there are several other hostels located nearby. The hotel istelf is fine - nothing fancy, with rather grim communist decor, but cleaned well every day. One negative is that no cab drivers knew where the hotel was, even with the Chinese map. When I arrived, the cabdriver had a difficult timetrying to drive through the narrow streets which were blocked by a bunch of bikes parked in the way. I ended up just getting dropped off on the main drag and walking into the hutong since it was less bother and probably quicker.",
 'We stayed here for 4 nights, traveling with another couple and their teenage son. We stayed in the hotel part and found it more than adequate. Rooms were simple but very clean and comfortable, the shower was great, and we all especially liked the restaurant. Hats off to the chef here! The breakfast buffet was very good, but, as with other hotels, we felt the 50RMB was a bit steep considering other meals we had there were more like 18-25 RMB.We booked the 10k Great Wall hike through the hostel....convenient as it leaves from the hostel. (if you are in good shape, do not miss this!)The hostel is within walking distance of many of the traditional tourist sites and we loved the fact that it was located in a hutong area. It is nice that they have several computer areas...lobby, coffee/bar area, and 2 in the restaurant.We would stay here again!',
 'Great location, clean, friendly, well-priced. This place is not a five-star but a perfect base for exploring Biejing area attractions. Stayed 5 nights with my wife, teenaged daughter and father-in-law. Very comfortable and safe. Good neighborhood with easy access to buses and taxis. 20 minutes walk to T-square and Forbidden City. I would recommend it to anyone.Did not try the restaurant as we ate in local cafes for variety. There are a couple of convenience stores next door for everything from cold beer to a ride to the airport.',
 "I was greeted by a scowly faced male receptionist who was servicing another guest. That guest had asked him if they had wireless service. The scowly faced receptionist did not seem to hear or understand the guest' is question so I answered by pointing out to him another traveller who was in the lobby with his laptop. He seemed to have a wireless connection.I thought that if this staff person did not understand a customer is question in English, then what are the chances of the other staff speaking better English than this guy? Even when I presented my American passport this guy continued to speak to me in Chinese.I also had to book a train ticket to Nanjing for June 9th. Since one staff person poorly demostrated his English speaking skills I decided to try and book a ticket in Chinese. It was June 6th. I wanted to leave Beijing on the 9th but I did not have the money. I said that I would pay her on the 7th. She insisted that I pay her now. So I went out to an ATM, got the funds, and paid her that day. I thought everything was ok until I returned from sightseeing the next day. I had not gotten the ticket yet and was wondering when I would get it. It was around 7 p.m. when I enquired about this.&quot;You were suppose to leave TODAY (June 7th)at 4;30&quot;What? Bullshit! I said that I was going to pay on June 7th, NOT LEAVE on the 7th. She, however, continued to argue with me and thus blaming ME for giving her faulty information. So I asked for a refund. She called the Beijing Railway Station to see if that was possible. I paid 324 RMB for a sleeper and I really did not want to pay for another ticket. Unfortunately the train had already left and I could not get my money back.So in my customer review I wrote a loooong note telling management what happened and that I should at least have a partial refund of my hotel stay because of this woman is bad customer service behavior. They read my review but all I got was a &quot;if-you-have-a-problem-come-talk-to-the -manager&quot;response. I never did get my money back.",
 'BFEIYH is a hotel that has been converted to a youth hostel. It is tricky to find the first time as it is amidst a Hutong but that certainly has appeal as it gives you a bit of traditional Beijing close by. It is a decent budget option but nothing special.The only thing I would warn against is the agents that work within the hostel. While they are very helpful and friendly, you can easily beat their prices by popping to one of the many agencies nearby for air tickets/trains/attractions',
 'The Far East has a hotel and a hostel. We stayed at the hotel. Upon arrival the receptionist would not allow us to check in because she perceived a problem with my husband immigration status. We were really upset because she was rude and would not concede that probably she did not know as much and the immigration agents of her country who had allowed us into the country at the airport and stamped my husband is passport! Finally we were given our room but only after a long discussion when all we wanted was to go to bed after a transcontinental flight. Later the manager apologized, but still I was really upset. The room was big with two twin beds. No frills. The advantage was that right across the street there was a tour agency which we later found out offered the same tours at a much lower price than the rest of the agencies around the city. So if you are on a budget this is a good option you just need a little patience.',
 'We stayed here for 4 nights in November 2008. We liked that it was really close to Tiananmen Square and that it was cheap (around 30 USD a night). We booked a private double room.The hotel is located in a hutong or an alley. Looks shady at first but it was totally fine. Its great coz youre really close to good food and fairly cheap food at that. The rooms were pretty basic, no frills or anything but has a small TV. There is a bar/cafe/internet cafe downstairs and a convenience store where you can buy water and snacks and such. There was also a laundry facility and a full restaurant in the building. A booking tour agent is also available, which was great, for Great Wall tours, city tours and tickets to Chinese Opera.This is definitely an adequate backpackers hotel/hostel. The only downside I can think of is that it is not really close to the subway station but it is walking distance to the main Beijing sights - Tiananmen square, Temple of Heaven, and even one of the Opera theaters. I would probably stay here again.',
 'The hostel is situated within Beijing is traditional hutongs which adds to it is character. The hostel itself had a beautiful traditional courtyard with a friendly atmosphere. The cafe is excellent with a variety of food, I actually got addicted to french toast there! But there is chinese food as well. The hostel is close to one of the main metro lines and has a variety of shops and restaurants near-by there is also bike hire if you can brave the Beijing traffic! It is clean and friendly and the staff all speak excellent English.',
 "This hostel rocks!I stayed in the hotel the first night of my stay- called them direct from Japan using the phone number found in my Lonely Planet guide and had no problems communicating and securing a room.However, when I got there the hotel room was fine but a real non-event. I wandered over to the Hostel part of the property across the road and instantly realised that was where I wanted to be... I booked a dorm bed for the rest of the week and moved there the next day.What can I say? I have such fond memories of my 5/6 days at the Far East, I met some lovely people- the courtyard is such a lovely, communal meeting space and everyone there so open and friendly, and you never felt lonely there although if you wanted your own space people were understanding. It was my first time travelling alone and I loved it. My experience in the hostels in Thailand and Europe had prepared me for huge groups of 18 year olds screaming. There was none of that, people seemed a bit older, a lot of people were travelling alone or in couples so naturally a lot more open to making friends.Yes, the area can feel a bit 'run down' but it is so full of character: you can get a real sense of the China that is slowly being trampled upon by the big bucks of commercialism.Liulichang is close by- a beautiful street and the best place to spend your yuan. The amazing book shops have a wealth of chinese pen and ink prints and illustrated books- beautiful gifts or souvenirs. If you carry on down you get to the smaller shops and stalls which sell a variety of stuff, including some of the tourist tat you will find elsewhere but with a lot more choice and some better quality stuff. The tea shop at unit 88 (hope it is still there) sold the most amazing jasmine and lychee tea. I lost the woman is card and will forever regret it as she said she shipped overseas. Anyone with this info please get in touch.I actually went here in 2004, but I could not choose that (understandably).I have heard that this hostel is still standing and doing a great job, but I thought I could contribute my tuppence worth as I really recommend it.Yes, the bathrooms were not always clean, but apart from that no complaints.",
 'This is definitely not a hostel. It is a lovely hotel in the most wonderful area in what is possibly the friendliest city in the world.Service was prompt and professional; rooms were spacious, clean and comfortable. The water was hot and the air-con worked.If I ever return to Beijing I will stay at the Far East International Youth Hostel.P.S. Watch out for the tea-house scammers when exiting the Forbidden City…',
 'We stayed there for four days some weeks before the olympics. We could not have hoped for a better location! Smack in the middle of the charming and busy hutong, one of the few hutongs that were open to us (visible, at least, and not destroyed because of the olympic games). And just a short (and exciting) walk to the Tiananmen Square.Our rooms were nice for a hostel, we had everything that we needed. We only got to try the breakfast buffet once (we were to busy exploring the night life to get up early for breakfast), but it was great, with a lot of fresh fruit, many different kinds of juices, and much more.In the immediate surroundings of the hotel, men, women and children were outside drinking tea, playing chinese chequers (or so it looked to us), having a quick wash (!) in the hutong. Fantastic. And restaurants everywhere, with great and cheap food.We originally thought that we could manage everything by ourselves, but still found it a great advantage to have a functional tourist office in the building, where we bought tickets for climbing the wall, acrobatics, and airport taxi. I am definitely staying here if I ever return to Beijing. We loved it!',
 "I was recommended this place by someone in XI'an .I got there and hated the beds but loved everything else.Could not have gotten a better experience into every day chinese life.I ate steamed and fried dumplings every morning down the road and spent all night wondering the allies alone while my girl slept.Safest place I have ever been and the people are great.I would live in this area if I could , and the Hostel staff was jam up and I really love Miss Shen who is in charge of the travel office.I say if you do not mind hard beds , stay here as long as you can .Its near everything too and easy to find being its so close to Tiananmen.",
 'A good, central choice for the price. Clean, reasonably sized rooms, lobby shop, decent breakfasts, and pleasant basement bar with internet access. The hotel also runs the youth hostel opposite, which has a nice cafe attached. Not sure much English is spoken, but staff did their best to be helpful. The hutong location is very quiet and pleasant, a short walk south of Liulichang and a little further from Hepingmen metro station (and a handy Bank of China branch) - you can walk to Qianmen/Tiananmen easily. The only problem was that despite the map cards issued to all guests, some of my party who did not speak Chinese had trouble getting taxis to locate the hotel, and some taxis refused even to try and find the place. But I will probably take my student group there again despite that, mainly for the location and the bar. NB: only cars and motorbikes can get up the narrow street to the hotel, so tour groups using buses will have to carry their bags from the main road.',
 'The Far East Hotel (Youth Hostel) is about a 15-20 minute taxi ride (cab fare Y20) from the Beijing West train station. It is located in a hutong that is currently undergoing some major refurbishment. Do not expect to be walking in the streets dust-free! Check into the main hotel on the right despite the website putting up a picture of the older style building.The twin rooms were clean, the bathroom was a bit slippery when wet. There is no bath/shower partition. Toilet and shower is all in the one space. There was enough hot water for two people. The staff were friendly and checking in was problem free. Just be aware that the card key you get with your room should be facing up with the picture side down.Across from the Hotel is the Traveller is Cafe which is great for breakfast, lunch or dinner. Order the French toast! It is great especially if you have just spent many hours on a train. You can book tours from the hotel. We booked a tour to the Great Wall for (Y300) per person for a private car. No guide was necessary.The hotel is about a 20 minute walk to Tiananmen Square and about a 45 minutes walk to the Temple of Heaven. There are lots to see and explore even in the hutong where the hotel is located.',
 'It was a decent hotel. It did not cost a lot so I did not expect a lot. I thought it was a very clean place to stay. My main complaint was that the beds were literally the hardest beds I have ever slept in. And the pillows badly need to be replaced. Other than that, the hotel staff is decent.',
 "What an experience this hotel was. Felt completely at home.I have seen all the different rooms. The cheapest twin bed room, the one I was in, is the best. Small, and really not much to look at, butit’s a place to sleep which is all I am using it for. I did not find any of my sheets to be dirty as others have complained. Saw maybe some water spots near the AC vents. Bathroom was more like a walk-in shower with hot water at all hours. The room has a fridge and a TV. My only complaint is that the beds are hard and after 7 hours of sleep I would start to feel pressure points and find myself constantly tossing. The so-called deluxe rooms were exactly the same as the standard room except they had a wooden floor instead of a carpeted floor. Waste of money. And the so called four bed room is just a room in the basement of the hotel with bunker beds, so do not get fooled booking one of these because it is a ugly spot in the hotel.The restaurant was awesome. It served Chinese and Russian food. I am hungry right now just thinking about it. The waitresses and kitchen staff knew when I would come to eat for lunch and dinner like clockwork, so it must have been good. The breakfasts in the morning, however, were simple servings of eggs and ham and cereal and muffins.No bacon and hash brown in China, I do not think. The coffee was good but try the Black Tea as well. Excellent.For the most part the staff was nice. My family in another room had problems with the sink and the staff came immediately to unclog it. I remember during the China new year they came into everyone is room serving people mooncakes. They provide tours, but I did not look into them. Service in the restaurant was great. The guy who did peoples laundry was easy to deal with. There were a few troublesome staff members, though. There was a girl in the cafe bar below that sighed and gave me a tired look when I asked for coffee. Chinese often wheretheir emotions on their sleeve so it did not bother me much. (By the way, there is a big screen TV and a selection of DVDs people can choose from in the cafe, which was cool.) One time I asked a staff member to help me find a restaurant I was interested in, but since she did not know the English name and I didn’t know the Chinese name, she asked, &quot;Why do not you give it up?&quot; So do not expect the best service here, but it sure is not bad for what little you pay for it. (I watched these people put in 12 hour shifts and never seen them having a day off for the two weeks I was there, so I would be grumpy too.)The absolutely best thing about this hotel other than the price is that it is right in the middle of a busy Hutong full of things to eat and buy. Its just minutes away from a bank to cash in travelers cheques and from the Quan Jude Restaurant. You can literally spend a day just walking the old streets surrounding the hotel (some of whichare quite beautiful, just have to look for them) with stores full of art and antiques and statues and weapons and everything Chinese. It is also near Tian'anmen Square, Forbidden City and Tiantan Park. The friendship Hospital is also nearby, which caters to Westerners. A doctor there cured &quot;my allergies&quot; with some herbal medicine (I am not kidding!) which no doctor here could ever do, so I would make note of THAT on your trip to Beijing. The Wangfujing shopping district is also nearby. Some Taxi drivers will deny knowing where this hotel is, so just tell them to take you near Quan Jude (not even a city block away) and guide them to the entrance area of the Hutongs where the hotel is. Its easy to remember this whole location once you see it.",
 'Not expensive! Rooms are ok (bathroom can be a little more clean). Everybody (exept clean-lady) speaks english. Close to city highlights. In a really chinese neighbourhood (you have to like it, I really did. You can book all kind of (day)trips in the hotel. Very convenient and not too expensive.',
 'We read good things about this hostel and it looked like our best bet in Beijing. We came in from the train station by subway and headed down the main road from the subway stop. We were not sure which street to turn down but the residents saw our suitcases and assumed that we were heading to the hostel. Along our walk people made sure we turned down the right streets. It is also a tall building and easy to spot when we got close.  The reception desk was friendly and spoke English well enough. The lobby was quite fancy looking which was reassuring. They has a travel desk which we did not use (we just used Lonely Planet is advice instead) but it is available.  They have a small shop selling snacks and a good restaurant. The buffet breakfast was not included in the price and was a little expensive by Chinese standards, but it was a huge spread and lots of western dishes if you prefer those. The restaurant has good Chinese dishes for dinner at very reasonable prices. Beer is super cheap and they have movies playing every night. They have two free internet kiosks and wifi is available for free in the restaurant. Just know that a lot of western news sites are blocked thanks to the Chinese censors. We stayed in the 6 bed dorm rooms and found them clean with clean linen and a table to work at. All our roommates were very nice.  We found the hostel very well run, like everything was planned out ahead of time to make it a smooth experience for the visitors. When we went to do laundry there was a girl staffing the room to make sure we could figure out the machine and not break it. The shower rooms were great, lots of hot water, clean and they even have heat lamps over the changing areas so you are not cold when you get out. One design flaw is that the shared toilets (for the dorms) are all the way down the hall and the toilet paper is kept in the shower room. They need a toilet paper holder where the toilets are! The women is toilet is good but the men is toilet is a bit stinky. They need to remember that men pee all over the floor and it needs to be cleaned more often. Some reviews complained about the neighborhood but we thought it felt safe and the neighbors were friendly enough. Buildings are always being torn down because China always seems to be rebuilding everything. I think if what you are looking for is a very cheap but well run hostel, this place is a great. It is a great pick for those on a budget. In the winter the courtyard rooms are closed (it is freezing) but the main hotel was open and warm (a big plus when the temperature is so cold outside).',
 'there were several good things about that: the central location, not so expensive and the cheap restaurant (which you can otherwise find all over the city). the reception lady could speak English (at least!! after the 4star hotel where nobody could not understand anything in English!) the negative things: not so clean bed shirts, the bathroom was a catestophy! all the water after the shower was on the floor because of the hole in the ground. br... as well, the way to the center, you go through a very poor district, really poor and depressing view.. but.. if these things are not so important to you, then you can enjoy your stay',
 "We stayed at the Far East Hostel in September 2006.Being my first trip to China and indeed Asia I trusted my travelling buddy would not lead me astray with Youth Hostels. The hostel was located in the Hutongs about 20 minutes walk from Tian'an amen Square and the Forbidden City (where the bus to the Summer Palace also departs from), the nearest Subway is 5 minutes as was Bank of China and there are several tasty restaurants in the vicinity (visit the &quot;Beijing Old Folks Restaurant&quot; for Peking Duck).A double room en-suite cost about 298RMB but I think dorms were available for about 160RMB. Linen was changed every day and fresh towels, soap and toilet paper were provided, breakfast was western style buffet for 28RMB. Internet cafe/bar and restaurant all on the premises.The staff could not do enough to help us arrange further accomodation and tours and their travel advisory desk stayed open until midnight, bureau de change available however not for travellers cheques.",
 'Booked through hostels.com. Stayed on the hotel side of the hostel (about $30 US/night for two people). No problems with reservation and the property took credit cards (normal for hotels, but not necessarily hostels).Location in a hutong is excellent, but do not stay here if you want a Western location/neighborhood. The narrow street is lined with restaurants, laundries, mini marts and produce markets. Everything you need. Be sure to get oranges if they are in season--they were great. Most travel guides recommend a tour of a hutong while in Beijing. We stayed in one.Location is about half a mile south of the Hepingmen subway stop (walk on the left/east side of the street and turn left at the sign for the hostel--it is in about two short blocks) and you are close enough to walk to the Forbidden City. We had the Rough Guide map of Beijing, came in on the overnight train from Shanghai, and successfully navigated the subway (3 yuan per ride) and half mile walk to the hotel easily. But can see how you can get lost if you do not know which subway stop to get off at. Also, the map on the hostel brochure was helpful to cab drivers, but we usually had to show them the location on a larger city map to orient them as well. The hostel needs to improve the map/directions in its brochure for taxi drivers.Restaurant in first floor of hotel had an excellent breakfast buffet (28 yuan) and good Chinese food for dinner, both very reasonably priced. Price for large (600ml) bottles of Tsingtao beer ranged from 20-30 yuan in hotel basement bar, 5 yuan in hotel restaurant to 2 yuan (25 cents US) at convenience store next to hotel. And the room had a refrigerator to keep water and beer cold.Minor issues - Shower leaked and drained across bathroom floor. Air conditioning was turned off for the season during a warm spell in October--only presented a problem if you sat in your room during the day, which would be silly and we did not do.',
 'Not the easiest of places to find. It is right in the hutong, so you get see the real China, before they knock it down, but Taxi drivers have no idea where to go. Our one from the station had to ask for directions. Always take a map with you when you leave so you know how to get back. Is within walking distance of Tianamen square and metro though.Another thing, the hostel is either the courtyard across the road from the hostel, or the basement of the hotel(which is cheaper). Basement was a bit smelly though, but was OK, if you stay in the courtyard, you have to take a night walk across the courtyard for the loo. As for beer - buy from the shop in the street for 20 RMB, way cheaper than the hostel/hotel bars and cheaper than water!. Internet is free in the courtyard hostel, so do not pay in the hotel basement. The food was OK in both hotel and courtyard, but take a wander up the street for some good cheap chinese food. The great wall tour to Jinshinlang to Simitai was booked through them as well and worked out fine.Courtyard is definately cool to hang out in and meet people',
 'This is place is awful - do not stay here, do not stay here, do not stay here!The hostel is information makes it seem like it will be all peaches &amp; roses, but this is hardly the case. It even says if you have a problem with a cab driver to contact &quot;Sally&quot; or &quot;Jason.&quot; Well, I had a tremendous problem getting from the train station to the hostel with a cab driver who wanted to drop me off on the edge of a construction site in pouring rain until I flagged-down a police officer who made the guy take me to the hostel. By the way, this took 1hr because even with a map this place is in an unknown location for cab drivers (Yes, it looks like it is centrally located but it is in a niche that is shantyville).Upon arriving at the hotel I very politely asked for directions to be written in Chinese alongside the map provided online for guests. &quot;Sally&quot; (she is Chinese with an English name) was extremely unwillingly to ask a staff member to write directions. She kept saying, &quot;I think the map is quite good.&quot; Even though, I may sound irate in this review I was completely calm and polite during this episode. Finally she agreed and told a staff member to write some directions. Then she went to the corner of the desk and in Chinese began speaking about me to other hostel employees and pointing at me.The kicker later that same day when trying to get back to the hostel I had to flag down 5 cab drivers before one actually knew the area and even he got lost.The service is completely 100% rude. The next night I stayed at the Sleepy Inn Hostel and I do not even care that I was not able to get a refund. There is not 24hr hot water in the dorm-style rooms and the towels provided are frayed and holey (no joke). Also, the bathrooms and bedding has much to be desired. My sheets had faded blood stains on them (probably from a former guests Aunt Flo - nothing grotesque). I can not figure out why people recommend this place. It reminded me of a place prostitutes would go to perform tricks. It is dingy, stodgey, unkept, and the location is awful.It is in a really bad neighborhood and if you are a female traveling alone you will not feel entirely safe walking down the street where the hostel is located. It is an intriguing neighborhood with Chinese setting up makeshift convenience store in their living room and there are many public toliets on the road because of the poor living conditions.My adivce: print off the online map and try to find a cabbie to take you to the hotel to see the neighborhood (quite interesting) and stay at the Sleepy Inn where it is clean.The place is not worth your money. There are much better hostels where you get more for the same amount of money.',
 'The Far East Youth Hostel is a bargain in Beijing. It is right in the hutongs so you feel like you are in the real China but still manages to be quiet and to enjoy an undisturbed night is sleep. It is about 20 mins walk to Tiananmen square.The hostel is also a hotel and this is quite confusing. If you are on a budget, make sure that you ask for the hostel rooms, but we managed to negotiate for a hotel room and only paid 200yuan a night.The room was a very spacious room with an enormous bed, 2 chairs and a small table, a desk, small fridge, a wardrobe and a tv. The bathroom was a reasonable size with a hot shower and western-style toilet. The room was cleaned every day. You can also request hot water to make tea.The hotel has a bar downstairs with internet access (although sometimes you have to wait) and a cheap bar and tv. It also has a small store and travel centre and the staff understand English (essential!).On our last day, we left our luggage at the hotel until 7pm for free.Would definitely recommend and use again.',
 'The Far East Hotel (next door to the Far East Youth Hostel) is the perfect place for budget travelers, and there is no reason to stay anywhere else in Beijing. It is cheap (&lt;$15 US per person), it is clean, the rooms have been remodeled, it is a fun place, great location, and the staff speaks english and is very helpful. They have a great travel agency there and a 24-hour cafe/bar downstairs where you can hang out, watch dvds, or use the interenet (for cheap). There is a restaurant downstairs that has a descent breakfast buffet. Next door at the hostel, there is a good restaurant that serves Western-style Chinese food and a patio where you can hang out and drink beers for less than $0.25 US! Between the hotel and the hostel, there are plenty of travellers to meet, and you can walk to Tianenmen Square or go shopping for cheap stuff nearby. It is set right in the midddle of the south hutong area of Beijing. The only problem is that it is tough to find, so print out the map on their website to show to the cab driver...',
 'I had never been to Beijing before and this place looked cheap and convenient. It was. You can stay in cheaper rooms or dorms there but I paid for a whole room for myself, knowing I would be exhausted from a long flight. I had a standard hotel room. The room was clean enough, old but in good condition. I am not very picky about those things. I liked the friendly staff at the front desk, and they have a nice bar in the basement where you can watch free movies and get on the internet for a reasonable charge. (The connection is not always good, though).Also a little counter where you can get all kinds of snacks and water. I think the area around the hostel/hotel would be fun to explore, it was certainly interesting to view as my taxi pulled in from the airport. He had a bit of trouble finding it, even though I had a map in Chinese off the website. It is definitely on a side street. I arranged a great tour of the Great Wall with the tour desk there. That worked well.My only caution is about arranging a taxi to the airport through the front desk. Maybe it would have been better to do through the tour desk but it was closed and I needed to leave early in the morning. When I came down the next day, a nice French couple was also waiting. Turns out we were booked in the same cab, and we both paid quite a high price for the cab. That was not the worst part. It was not really a cab- no markings or meters. And the driver did not know the way to the airport. We had to tell him the way by watching for the signs with airplanes on them. He missed one turnoff, and proceeded to back up on a busy Beijing freeway about a 1/4 miles. We were truly almost killed. It was crazy! He was not a good driver. So you may do better going out in the street and waving down a cab!',
 'Rooms, halls and lifts are old and stained. Nice gardens on the property, but other hotels have beautiful gardens too. Buffet breakfast was barely edible. No good restaurants. Stay here if you care for the historical significance (Nixon &amp; Mao). Hotel was built in 1954 and it shows.The Shangri-La is much better.',
 'I arrived at ~1120 local time after a lively 60 minute taxi ride from the airport (86 yuan). First experience of congestion in Beijing and driving style! No problems checking in to room. On 4th floor of #3 building with balcony. Good facilities, including BBC and CNN on TV. TV did not have Sleep facility. Some staining around bath in bathroom. Two bottles of complimentary water plus kettle &amp; teabags. Warning about not drinking the water – some buildings are claimed to have drinkable water but not #3. Also toiletries, combined bath/shower, mini-bar, air-conditioning. One major limitation was lack of storage space in terms of drawers. Need to put room card in slot by door to get the electricity to work – seems common in Chinese hotels.Bed turned down every night, curtains drawn and towels, toiletries, etc replaced. Good Night card left on pillow together with weather forecast for following day – invariably correct. Bed was firm – just what I like. Lights in room perfectly OK for reading – been in worse and few better.I was a member of a paper selection committee for a forthcoming conference so I had a tour of other buildings including the main one – certainly more luxurious with larger family and business rooms. Interesting feature is glass panel between bedroom and bathroom! Not all rooms have baths – those without baths have a spacious purpose-built shower.Reception staff were efficient though rarely smiling. Chamber maids were much more pleasant, friendly and polite.Didn’t bother with breakfast – at £12-14 it was expensive. Other restaurants were great – didn’t try TG Fridays as I wanted ‘proper’ Chinese food but it seemed popular with non-westerners.Post Office and shop on hotel complex. Staff at PO did not speak good English but we managed to communicate and she was friendly. In general the staff seemed to speak and understand English as long as it was not too complicated.Metro station was about 15 minutes walk away, across a busy road, but watch the locals and cross when they do. Soon a new metro line will be open which will have a station just outside the hotel door. Using the metro was easy, 2 yuan for any distance and any number of changes. The metro is very modern and efficient, but don’t expect to get a seat. Took about an hour to get to Tiananmen Square.On departure, after 2 nights, I found a pill and packet of paper hankies on the floor underneath my bed so cleanliness could be improved.The hotel is opposite a big shopping complex but across a busy road – watch how the locals cross and copy them, though there is a pedestrian bridge ~10 minutes walk down the road.',
 'The Beijing Friendship Hotel was well-priced (in part due to our getting the &quot;conference rate&quot; because my husband was attending an international jurisprudence conference) and clean. The staff was personable and helpful and the room-service food was stellar (if you like tofu and some serious spice, try the &quot;bean curd with chile paste&quot;--fantastic!). The hotel was a bit outside the city core, but the surrounds were pretty, the included breakfast was very good, and it was an overall nice stay. Only thing that could use improvement: the beds. Extremely hard.',
 "The hotel is situated right on the third ring road of Beijing and is not the obvious choice for visitors who plan to visit different sites in Beijing. Taxi is the only realistic means of getting anyway. The nearest subway station at the moment is a good 15 minutes' walk from the hotel but a brand new subway line (Line 4) will start to operate from 28 September 2009 with the Renmin University Station just 50M from the Friendship Hotel.My room on the executive floor of building 1 is spacious with the usual amenities including a trouser-press and an exercise bike in the bathroom. There is a fax machine which I did not use. It seems that the hotel does not offer Wifi anymore but the cable connection is fast. It is not free and one has the option of paying per hour, per day or per month. It is very reasonable with 160 RMB per month and it is worth taking this option if you are staying more than two days.Since I am here for a conference, all the meals are included. The food is average but there is a reasonable variety from which to choose. Otherwise, the price is rather high for F&amp;B and there is a 15% serive charge on top of the listed price in the printed menus. There are however plenty of restaurants just about 10 minutes' from the hotel (around the cinema on the map at the back of the room key card).",
 'I was here for a week attending a conference at the hotel. The hotel complex is huge and the quality of the accommodation seems to vary considerably depending on how recently a particular accommodation block has been refurbished. I stayed in Building 4 and it was beginning to look a little tired - particularly the bathroom - however otherwise it was absolutely fine and better than many 4 star hotels I have stayed at in other cities.Breakfast was served in a central dining hall and was a strange mixture of Western and Chinese.I used to TGI Fridays in the complex on a couple of occasions for eating and drinking. It was pretty unremarkable and pricey.Only downside is the distance out of central Beijing, although at around 30 Yuan the taxis into and out of town are pretty cheap..........drivers are absolutely crazy though!',
 "On arrival, we were greeted with a wonderful facade, giving the hotel an air of importance.The hotel is split between a number of individual blocks, connected by underground walkways which were well signposted.Our room was spacious but hanging space was at a premium in one small cupboard. We had a problem with a leaking air con system, this was reported to the concierge and by the time we returned from our day out the problem hed been rectified with no fuss.Breakfast was served until a decent hour and there was a large choice at the buffet, dinner was the usual 'round table' affair but I must admit that after 2 weeks of Chinese food I craved a big steaming plate of Roast beef and Yorkshire pudding!!The hotel was clean and airy with attentive staff and situated at a reasonable distance from the sights of Beijing.",
 'Our 80 person high school tour group was part of hundreds of high school and adult musicians staying at the hotel while performing around Beijing. The location was about 40 minutes by bus from Tian An Men Square when the traffic was good. It is a huge complex with multiple buildings connected by underground passageways with multiple restaurants including a TGI Friday. Best of all is a minisupermarket with batteries, toiletries, souvenirs, fresh fruit and even kosher bagels, french bread, European chocolates, many kinds of Pocky and Canadian maple popcorn. My husband bought lots of granola bars for when the kids tired of Chinese food. There are ATMs everywhere that had no trouble accepting our American bank card (of course, call your bank before you leave your home country and tell them your travel plans). Interestingly, the machines also made change, if you had a large denomination bill. There was also a cashier in the lobby of our Building, 3.Our rooms had windows that opened, and the showers were combo showers/toilets so you cannot use the toilet and the shower at the same time. There was a tap that sid drinking water; we did not trust it. Electric kettles, teabags,Soap and shampoo, toothbrushes, and toothpaste, cotton robes and slippers were amenities. Bring a battery powered booklamp-room lights are dim for reading. Rooms were very quiet.',
 "My wife, 7 year old son, and I just returned from a 10 day stay at the BF hotel. Overall, we were very pleased with our stay. We stayed in Building 1 on the second floor. Evidently, the higher up you are in this building, the better the rooms (hard to imagine).The room: The room was very nice, with marble, wood, nice bedding, flat screen TV, free wireless (network connection is not free), and many other amenities. You get three free bottles of water per day. There is also a small mini-bar fridge with room to store a few drinks and water bottles. Beijing was hot and humid the week we were there. The A/C worked very well in our room. We had a 'queen' sized bed, which is a king size in the US. Cots are available for our child. The hotel is a campus, with many different buildings. The best feature of the hotel is the park-like setting. If this is your first trip to Beijing (as it was for us), it is hard to express in words just how chaotic the city can be. You have to experience it for yourself. The BF hotel is a haven. The hotel has 6 restaurants, including a Friday is, which looks just like a Fridays in the US. We ate their twice. It was decent. There is a pool and fitness center, spa, and a small supermarket, adequately staffed with water, snacks, soft drinks, etc. There is a breakfast buffet in the Friendship Palace and on the 6th floor of Building 1. The buffet was interesting, a mixture of traditional and western dishes. It is a little pricey for Beijing ($14 US per person). We ate lunch and dinner around town. The swimming pool is 'free', but you must wear a swimming cap. Bring your own, or be prepared to pay 100 yuan per person (app. $15 US) for a cap. There is a business center that charges by the minute for computer use. You can get a cup of to-go coffee at any of the hotel restaurants, but it costs 50 yuan and China is a tea culture. The Starbucks across the street opens at 7:30.  The Staff/service: They are very friendly. The concierge and front desk staff are best at speaking English. The concierge made a reservation for us at a show. She really went the extra mile to make sure everything was in order. Service was very good. I had laundry done twice. No problems. The setting: I was in Beijing on business at Renmin University. The BF and Yanshan are the closest hotels to Renmin U. If you are visiting this university, I would strongly urge you to stay at the BF. The hotel is across the street from a major department store, complete with Starbucks, Baskin Robbins, and Papa John is Pizza. One block down there is a shopping mall with restaurants on the 6th floor, and a supermarket (with much better prices) in the basement. Walk three or four blocks in any direction and you will pass plenty of restaurants. The BF hotel is not near the tourist attractions. Cheap taxis are everywhere, use the gold stripe taxis. I had a hard time booking my room through the BF website. I used bookings dot com. I am returning in October and will stay in the same hotel.",
 'Stayed in Bldg 1. VERY nice room !! Water could be a bit hotter but was still very comfortable. Marble walls, floors and separate shower and bathtub. Bedding was extremely comfortable. Internet access with reasonable charge. NUMEROUS english TV channels with HBO, CNN, AXS. Around 50 Chinese TV channels with sports. If one is not comfortable here, you cannot be pleased. The restaurant on the 6th floor has a good breakfast buffett. Coffee is probably the worst I ever had in my entire life, even worse than airline coffee but the food was very good. Drink the excellent Chinese tea instead. TGIFridays is also on the 1st floor. Get tired of the Oriental cuisine in the hotel,go here. Food is better than some in the US and portions are large and VERY resonably priced. Staff are wearing the old traditional Fridays uniforms (good memorys for me) and were exceptionally nice and all spoke enough english for one to be comfortable. I WILL stay here if ever I return. There is also a MAJOR mall across the street that has several restaurants also.By the way, in China, TAKE A TAXI !!!! I have only seen worse driving and traffic in Manila, PI. Enjoy your stay. I did !!',
 'The Friendship Hotel (built during the 50s to support friendship between the Soviets and the Chinese Communists) is unlike any other place in Beijing that foreigners are allowed to enter (we can guess that Zhongnanhai might be equally peaceful). The hotel is made up of a dozen buildings, including apartments and government offices as well as the hotel; the outside buildings forming a wall around the interior gardens and central buildings. The gardens in the center are well maintained, and uncrowded. The traffic noise and pollution of Beijing seem to fade away inside the walls of the hotel. The buildings are in traditional Beijing style of with grey brick and Chinese roofs, and unlike almost everything else in this style in Beijing, have not been bulldozed in the last 20 years or covered up with a more modern veneer.As a hotel, it is a bit quirky. To get to breakfast outside of Building 1, you take a long walk through a rabbit is warren of underground corridors connecting the central buildings. It seems like hardly anyone (including the concierge) speaks much English. There are a dozen different restaurants/cafes/bars scattered somewhat randomly throughout the compound that cater to different tastes and budgets, as well as little shops. Many of the rooms have been recently remodeled, but some still the have weird communist hotel fixtures that flourished in Russia and China up through the 1980s (although the overstuffed armchairs with lace antimacassers that appear in photos of Mao and Zhou have been replaced). The magnificent Olympic size indoor pool is part of a sports center that has recently been refurbished. It is very clearly a government run hotel, but it is also clear that the management is trying hard to adapt to the new China.The hotel is in the northwest of the city--far from the embassies and eastern business center, but very near Peking University, Tsinghua University, Zhongguancun High Tech district, and the Summer Palace. I stay here every time I come to Beijing.',
 "Billed as the biggest hotel in Asia, I did not know what to expect of the Friendship Hotel. First impressions were off-putting. built by the Russians in the 50 is, its all grey brick buildings with chinese roofs - a bit incongruous! There is a central building and about 8 satellite buildings, all the size of a medium hotel, and these are all linked by corridors, with shopping counters and restaurants scattered along the way. there is plenty of space, and its quite peaceful in the hotel grounds, with plenty of trees and paths to wander round. Somehow though its a bit soulless - the security guards ensure no intruders, but as a newcomer to China they also seemed to be keeping an eye on the tourists too!The rooms were of a good standard - soft cream and light wood interriors, with soft towels, pillows and bed linen - though the beds were firm!the hotel has its own rather swish and well-stocked supermarket, and prices are reasonable. It also has a bar, a Korean restaurant and a TGI Fridays!! (Bizarre!) If you want a decent coffee though, go across the road to Starbucks! There is a large pool, fitness centre and massage parlour, but all are quite pricey (£8 to use the pool or fitness centre, and about £50 for a massage!). The staff in the shops and restaurants tended to be somewhat  aregimented' - not much smiling, and the food was not that great really.Overall, an adequate and relatively comfortable hotel, though lacking in atmosphere and  isoul'.",
 'Stayed at this hotel as part of the 15 day Discover China with Travelsphere. The Friendship hotel complex is huge.Stayed in building 4, rooms large and well appointed with in room safe and ample toiletries. Kettle in the rooms but only Jasmine Tea, take your own teabags/coffee.2 free bottles of water every day.Shower was good, food was variable and I was not really impressed with the breakfast. Best bet, a freshly cooked omelette.All the chinese hotels we stayed in were smoky in the public areas. Rooms adjacent to the lift areas were particularly bad because there were lounge areas beside the lifts and there were often people meeting and smoking.A supermarket is on site and across the road from Building 1 is a large fashion shopping centre.There is a TGI Fridays on the complex and swimming pool and fitness centre but I did not have time to use them.Best tip for other travellers is one i also picked up from this site.If you are on the Travelsphere tour and buy things in Beijing you do not want to carry with you on your tour, leave them at the Friendship with the concierge and pick them up on your return to Beijing. It only cost 1 Yuan a day, about 8p.I probably would not have picked this hotel if I was booking myself but found it a satisfactory hotel as part of the tour.',
 'Stayed in building 1 for a week while attending a conference on site. This is a large Government-run hotel. Building 1 is rated as 5* and the rooms are certainly pretty good. We had a mini suite with a lounge, bedroom and large bathroom. The rooms look to have been recently renovated. The lounge has a sofa, flat screen TV and desk. There was free ethernet internet access and they even had a UK power point already fitted. The bed was one of the best I have slept in and was not easy to leave. Another LCD TV in the bedroom with BBC World and HBO as well as numerous Chinese channels. In the bathroom, there was a bath and walk-in shower. Only complaint was a small amount of grit which seemed to get in to the bath water! We paid about $210 a night which I believe is expensive by Chinese standards but an equivalent room in London would be something like $400-500.The hotel itself is split into a number of different buildings which makes it a little soul-less. In building 1 is a restaurant, snack bar and cafe (which seems to only be open for breakfast). There was also a TGI Fridays and another small bar (pleasant enough). We ate once in the restaurant and it was fine though lacked atmosphere. There are restaurants in the other buildings and we ate in a couple but the food was average at best. There is a sports centre in a separate building which has an impressive 50m pool, tennis courts and a gym. You have to pay extra to use these facilities which seemed a bit strange (they were largely empty when we visited). There is also a mini supermarket which was handy for picking up a beer or wine or snack for the room.It is about an half an hour trip into the centre but taxis are cheap and plentiful. There is not too much around the hotel bar a shopping centre opposite but Beijing is not designed for strolling around in any case (save the very centre).Because of the conference, we did not have any choice about where we stayed but our room is building 1 was very pleasant and it was useful to have so many facilities at the same hotel. Colleagues staying in building 4 (which is half the price) said it was fine but not special - they did comment on the hard beds that others had mentioned.I would be happy to stay again.',
 'Stayed at the Freindship twice on a Travelsphere tour of China. Found the rooms in building 4 to be large and well appointed.Staff freindly, but no to much English. Food only average. Long way from central Beijing but only 25 RMB in a Taxi.Would stay there again',
 'I stayed at Building No. 2 for 5 nights. No doubt Beijing Friendship is very big but it lacks the warmth and hospitality you would expect from a 4 star hotel, even though the rating is accorded by the Chinese government and not by international standards. This is the first time I come accoss a hotel that has a pool but guests have to pay for the use of the pool. Totally ridiculous! For RMB600, there are better places to stay in Beijing. The hotel is far from Tienanman Square, took me about an hour to get there by bus (RMB1) and subway (RMB3). By taxi, it takes about half an hour, expect to pay about RMB35-40 in good traffic condition. Rooms are basic in Building 2, which I heard was not the best building nor the worst in Beijing Friendship. Cleanliness was ok but the bathroom was not bright enough for me. Only 3 English channels (BBC, HBO and AXN) on TV.',
 'I would like to preface this review by stating that I have worked in over 60 different countries world wide, including most of sub-Saharan Africa, Mexico, all of the EU, Turkey, Russia, Kazakhstan, Japan, Taiwan, Korea, etc. etc. etc. Let is just say that I get around!I was referred to the Friendship Hotel by a friend affiliated with the Chinese Govt. Of course, do understand that the Friendship Hotel is in fact owned by the Communist Party of the PRC. That in its self should not scare anyone off and I have for years, worked with the Chinese Govt. on a variety if different projects. The Friendship Hotel recently underwent renovations in preparation for the 2008 Olympics. The main hotel at the very front of the complex is rated as a five star hotel according to the hotel listings. DO NOT BELIVE IT FOR ONE MINUTE!I was scheduled to stay there during this trip and was waiting for several business associates to join me from Hong Kong. After three weeks on the road, I needed a trim/clean up of my usual crew cut (Hey! I am a 53 year old business man with hair that is gradually turning gray, but at least it is not falling out!). I went to the beauty salon/barber shop and asked that they &quot;clean up&quot; my hair cut, but DO NOT CUT IT TOO SHORT! I relaxed in the chair and before I could comment, the girl shaved a bald spot on the side of my head without any attachment what so ever on the clippers? Needless to say, I was not planning on joining the Marine Corp. (Semper Fi!) at this point in my life and what it eventually boiled down to was that this FIVE STAR rated hotel had not spent 10RMB on a complete set of clipper attachments that you could buy at Walmart for $3! The girl is excuse was that they did not have the right attachments! I then asked why she did not simply say that instead of butchering the side of my head? She had no answer for that! Surprise! Surprise!The manager suggested that I let them finish butchering my hair, to which I replied NO THANK YOU! She asked what would make things right? I suggested that if she could grow the hair back in 24 hours I would consider us even! Of course she could not do that, so I made one other suggestion after listening to all of her bright ideas! I suggested that we could go to the beauty salon and I would cut her hair for her. She did not like this idea any more than I liked the bald spot on the side of my head!People! I can get a hair cut in Pudong on the Chinese side of Shanghai for 10 RMB that would not include a bald spot and they would actually have ALL OF THE NORMAL CLIPPER ATTACHMENTS that one would expect in a barber shop! I have had my hair cut in a small village in Mozambique and they did not shave the side of my head!The Friendship Hotel is SUPPOSED to be a FIVE STAR HOTEL! All this points out is that they lack the attention to detail that we would expect from a Motel 6 in the US. If they can not manage to provide a set of hair clippers with proper attachments that any of us could buy at Walmart for less than $10 (Made in China), how can they provide the world class service that one would expect from a five star hotel?????????????????????????????Stay away! There are lots of fine hotels in Beijing. Certainly enough privately run hotels that you do not need to suffer at the hands of the crowd that currently manages this two star hotel in sheep is clothing!Now in the land of &quot;Saving Face&quot; (far more so than in Japan), I am going to look like an idiot to all of the Chinese I have to do business with for the next week, compliments of the five star Friendship Hotel! NEVER AGAIN! Just my $ .02 worth!John P. SheehanSheehan Technical Consulting',
 'We arrived at the hotel lobby, and the people were very nice. We checked in, and no problems at all.The rooms were very nice and big. Internet access was free. The beds were very comfortable. Even the couch in front of the bed was very comfortable (That is where I slept. My dad got the bed).The bathroom was very nice. The sink was nice, and they even provided a fossit with purified water in addition to the complimentary bottled water. There was separate tub and shower. All glass. My only complaint is that the toliet is in its private cubicle/closet, but the door was made of glass. The whole point of putting a toilet in its private closet is for the privacy. It is not very private if the door is made of glass.We got a rate of 980CNY, about 150USD. It was worth it.',
 'Beijing Friendship Hotel is a pretty good hotel. The hotel takes a very large piece of land. It is kind of like a college campus, with hotel buildings, restaurants like TGI Fridays, gardens, etc. It used to be a very &quot;Luxury&quot; hotel to prople. Our room was okay. It was located in the 4th building. The size of the hotel room was a little small. Also, the newest rooms are now at the 1st building. Rooms (we had 2) can vary on cleaniness and how nice it is. Here is an example: a shower with only a shower curtain or a shower with a glass door and surrounded by glass and marble. In addition, the beds are really hard. Breakfast is a buffet breakfast. There are many special Chinese delicasies. In addition, there are a variety of juices. However, they use a ton of oil for eggs. Overall, the Beijing Friendship Hotel is okay. If you usually do not live in luxury hotels, this will be considered average to you. The breakfast is really good if you want to try out special Chinese items. Also, if you like greenery and Chinese architecture, this will be a pretty nice hotel for you.',
 'During our holiday in China, we stayed at this hotel on two separate occasions. This is a very large complex and the actual hotel is separated into four buildings. Building one (which is the main entrance is very beautiful. We actually stayed in building three on our first stay and building four on our second stay. Both were in excellent condition. There is a central garden area which has a bar with food available, and on certain evenings there is entertainment. This hotel is worth a visit although there is not very much to see unless you cross an extremely busy road to the Shopping Mall opposite.',
 'I was not expecting great with the price I paid. I booked directly as all the hotel booking websites indicated no more rooms in the hotel. It is located in the area I wanted to be, near the universities. The hotel turned out to be nice, clean and pleasant place to live for a few days. We were at Building 4 in a twin bed room non smoking. The room is well equipped but small so if you fitted an extra bed the room would just about fill up with the three single beds. Sometimes a bit difficult to get taxi from front of the building so yu would have to walk to the front of the hotel complex and that takes about 5-10 minutes.',
 'Stayed here for a business trip in May 2007. Building 1 was being renovated; I stayed in Building 4. Beds were indeed very firm, yet somehow comfortable for me, and I slept fine. There is a central electronic control at the nightstand that operates lights, A/C, and serves as an alarm clock and even tells you that 23C is &quot;cool&quot;, which an American might not know. I was not able to get my international phone card to work despite numerous sessions with the staff. The ATM in the lobby did not work with my bank card, so I had to use a bank across a very busy street. The breakfast buffet was a wide selection of Eastern and Western hot and cold dishes. You could also get a dinner buffet with appropriate selections, including unlimited beer. A so-call French/Russian restaurant served decent spaghetti. The &quot;supermarket&quot; was not super, but was fairly extensive. I did not try TGIF is, but my friends liked it. There is a large fitness center with olympic indoor pool, two indoor tennis courts, table tennis, pool, and more, for slight extra cost. One caveat, my colleagues and I were approached more than once by persons on hotel grounds offering female companionship, so beware of bringing your family.',
 'We stayed at this hotel for 5 nights with travelsphere every was fine clean rooms, bathroom towells (beds were like rock) staff very friendly but not much english. We stayed in block 4 which had just been done out breakfast was a fest you could eat as much as you like had dinner twice in block 1 which was very good, and the best part was georges bar with tgi friday is next door to the bar had a burger and chips for £3 they even let us eat it in georges bar overall a very good trip and hotel',
 'We stayed at this hotel as part of a Travelscope Tour and we were in building No1. The hotel consists of 4 buildings and they are being progressively renovated. Building No1 was about to be renovated as we left but without being renovated we were pleasently impressed. We had read a lot of bad reports about the hotel and were a bit worried before we left but there was no need. We had two stays in the Friendship on the tour and both rooms were satisfactory. If you want to pull holes in it you could but it was equal to any UK 4 star hotel and I have stay in many.The breakfast is the same wide spread of buffet that you get in a good international 4 star.',
 'We stayed at this hotel last week and enjoyed it. Rooms nice and warm. Restaurants nice and shops good too.Handy location for shopping mall and department store oppositehotel - but beware crossing the road its scary!!Hotel also has a TGI Friday if you fancy something other than Chinese and also a pub.Experience all positive.',
 'I stayed at the Friendship Hotel (main building) for a week in mid-September, while attending a series of meetings that were held at the hotel. After reading the other reviews, I did not know what to expect and I was a little scared. I am happy to say that I was pleasantly surprised.Check-in was quick, the meeting facilities were good and the room, although a little dated, was clean and large enough for two people. The garden was nice and there were plenty of restaurants on site. We only ate at the Chinese restaurant in the lobby of the main building, but the food was very good and plentiful. There is also a cash machine, a currency exchange, a business centre and a convenience store, where we could get cold, cheap beer. All very practical.The staff was friendly and helpful but did not speak much English. Not a big surprise in China!We found the beds very hard (almost as if there was no mattress) but ended up sleeping very well anyways.The hotel was a little out of the way but as taxis are really cheap in Beijing, it did not matter all that much.All in all, we had a very pleasant experience at the Friendship Hotel.',
 'This is a huge 1950 is era hotel. It was just about OK but a bit basic by US/European standards. The plus points are that the room was quiet, they have HBO and BBC World, the AC worked (just), the Beijing branch of TGI Friday is is in the grounds (and good) and we got a very good exhange rate at the currency desk. The down side is that it is way out from the centre, in fact it was off the city map that we bought before we set off. Taxis are very cheap of course, but it takes about 45 mins to get into the centre, and there is not much of interest in the locallity. The staff do not speak much English.',
 'We stayed at this Hotel last week as part of a10 day Travelsphere Tour (very good value i would recommend them) I was a bit worried by some of the reviews but if your going here relax, we stayed in Building No 2, it was fine a good four star plus and better by far than some New York, London &amp; Parisian Hotels we have stayed in, we are quite fussy about Hotels and had no complaints about this one. Every Hotel we stayed in provided tootbrushes toothpaste, combs, and shampoo etc. The staff wre very friendly and eager to please, their English isnt great but hows your Mandarin?The rooms are very clean - all the beds are hard in China but we did not have a problem with this.The Bar at TGI Fridays is good and cheap, the two Chinese lads behind the Bar practising their Tom Cruise impressions by tossing plastic practice bottles around were a hoot.We did get approached by Hungry students asking us to buy them a meal-this is a scam-theyre very well dressd &amp; fedTaxis around the City are fine &amp; all on the meter-but do get a small translation card from the reception which will tell the Driver were your going &amp; more importantly how to get backYou can use British Pounds the Hotels use the Bank of China Rate exchange-we took Dollars but you can take poundsBreakfast was an excellent mix of Chinese &amp; English you will be stuck for choice and its all first classDont have any worries about this Hotel its very good you wont be disappointed',
 'We stayed here for our last 4 nights but as I was very ill it had a lot of drawbacks. The first room we had the aircon was not working so eventually after a lot of disruption we got another room. It was ok, but a bit dark. I was very ill with a bacterial infection in my legs which had started I believe in Shanghai. I had to go to hospital and have a wheelchair for my last 2 days - there are so many steps that it was a nightmare. We were assured this hotel was a 4 star but we were in block 2 which in no way resembled a 4 star at all. The carpet in our room was very dirty which was not pleasant especially as I was already ill. We asked for more pillows so my legs could be elevated and it took hours to get some. The sheets on the beds although clean were very thin and had a couple of holes in them. The only good thing about this hotel is the TGI Fridays restaurant!! When you have been so ill and not eaten for days it was nice to be able to go somewhere that looked clean and the food edible. We cut short our holiday in China due to my illness and our insurance company brought us home. However, prior to this the staff at the hotel seemed to be totally unprepared for someone who could not walk and was ill and to assist in any way whatsoever. When we were leaving my husband rang down for a Porter to carry the luggage but this took 4 more phone calls and he had already carried down one suitcase. If you do go here be prepared for long walks, corridors which go on and on and flights of stairs to get to the restaurants. Not an experience I would recommend',
 'We stayed at the Friendship hotel in June 2006 for 3 nights. The hotel was nice, the food in the restaurant was very nice but for the banquets we always had too much food so there was a lot of waste !!! We were told that the pool was not in use but it was but when we found it cost so much to use, we gave up. The bathrooms were a bit dated, but were functional. Staff were friendly.',
 'We booked the Friendship Hotel for our last night in Beijing. We were hoping to have anice room and spend some time by the outside pool. We were told that the hotel was unsuitable forus as we had a 5 year old and were put into the apartment block. It was very run down and still only had 2 beds. We stayed at a cheap backpackers the night before that was much better. We did not want it spoil our last day so headed for the pool. We were shocked when we found out it costs $10 per person for 2 hours. It was actually an indoorpool with removable cover. All other accomodation in Beijing and Xian exceeded our expectations, this was the most expensive, but was very dissapointing.',
 'We stayed for three nights. On arrival I found the room uncomfortably warm as the air conditioning did not appear to work. We asked at reception if we could have a room with working air conditioning. We were offered another room and moved all our belongings, only to find the air conditioning still did not work in our new room. The maintenance man suggested we &quot;Open a window&quot;. Just before we left we found out from another tour guide that the air conditioning was never turned on till June at the earliest. If the hotel management had simply told us that it was turned of, we would not have wasted our time moving to another room. Also the restaurants would be greatly improved if they offered non-smoking areas. Overall I must say I have seen better, and I have seen worse. In my opinion this is a 3 star hotel.',
 'I stayed in the Friendship hotel with my wife on our first trip to China. Having read numerous guides warning me to wear flip-flops in th shower, etc, I was expecting a very basic hotel, however the Friendship Hotel is anything but.The rooms were spotlessly clean and comfortable (though my wife found the beds a little hard), the staff were friendly and spoke enough English to deal with any problems we had.I would certainly recommend this hotel to anyone planning a trip to Beijing.',
 'We stayed at the Friendship during a organised China-tour with Travelsphere UK (August 2004).I would rate the hotel a good 4star by European standards.Rooms and bathroom spacious and well fitted, very clean, hotel spotless - a huge complex in a garden &quot;compound&quot; made up of 4 separate buildings connected by underground corridors. Has souvenirs shops, several restaurants (incl.TGI Fridays + a pub) and a supermarket on site. Breakfast is buffet-style with a lot of Chinese and Japanese hot and cold dishes, but some western food was available (bread butter and jam, hams and cheeses, toasts and omelettes or eggs and bacon) - coffee, juices and fruit. Green tea but no black tea (Indian tea very difficult to find in China).There is a cash-machine on site - a small business centre (for sending emails) and money exchange. Reception helpful although their English is always a bit limited.A &quot;bier-garden&quot; in the huge garden area is a wellcome spot to sip a drink in the evenings - drinks are quite cheap, staff speaks English and is very helpful. There is a big shopping centre opposite the hotel, although crossing the two 3-lane roads quite an experience! There are security guards at the exit/entrance of the hotel so feels very secure. To get anywhere you really need a taxi (very cheap) but we were moved around by coaches with our own tour.',
 'Cool place to stay. This hotel has several buildings and it has a TGI Fridays resturants in the Main Building. I wouldnt spend all of my vacation here, but it is a good place to start it.',
 'The rooms in this hotel were, as in many big city hotels, somewhat compact but generally clean and tidy, although could have done with a little refurbishment. The only unsatisfactory area was the bathroom which had ground in mould around the sink and at the bottom of the shower curtain, although these seemed to be from a need to replace these items and not a lack of cleanliness.  I have a limited review of this hotel as I stayed here as part of an organised tour and as such did not have much personal contact with hotel staff. However, the majority of staff I did encounter were very pleasant. The only hotel restaurant we tried was the TGI Fridays which was very similar to here in menu and very reasonably priced. The grounds of the hotel were large and very well kept and the reception area of our building (building 3) was always well presented. Overall I would say this was a satisfactory hotel, although I do not know if I would stay here again.',
 'Good facilities available in four hotel buildings in a garden/park setting. Each building is pleasant and there are several restuarants dotted around the park including a TGFI is. The hotel building No:3 is clean and the rooms comfortable. Building N0:4 has recently undergone a refit and it is very nice indeed. It has its own mini supermarket to buy essentials and water etc etc. Some of the restuarants are quite opulent looking. It was quite a nice place to stay albeit quite some distance from the city centre, saying that it was convenient for the summer palace and for tours out of the city to the Great Wall etc. It felt quite safe and there were safes in each room.',
 'This is a large hotel with several buildings. We stayed in Building #4 for 6 nights so cannot speak to the other buildings. Our understanding is that #4 had been recently renovated, but do not know exactly when.The hotel grounds are extensive. It took us about 7-10 minutes to walk to the front of the hotel. The nice thing about the grounds is that it is a &quot;garden&quot; style hotel. Although the gardens are not fancy like a classic Chinese garden, it was nice to be able to leave the concrete jungle that is Beijing when you enter the hotel grounds. In the morning, when we looked out the window we saw a nice lawn and trees and even heard a cuckoo several times. The downside to its size is that taxis did not always penetrate to our building so a couple of times we had to look for one outside building #1 or circulating about. Also, the taxis from the city center, although they always knew where Friendship Hotel was, did not always know how to get us back to the door of our building - but that was a very minor inconvenience.The rooms themselves were clean and neat. Beds were firm, though carpet was a little stained. One of our two rooms smelled like smoke but I do not know if there is such a thing as a non-smoking room in China. The bathrooms had no tubs, only shower stalls. Water pressure was fine, although the shower door panels leaked a little so we were careful with the handheld hose. There was a separate faucet for drinking water. The requisite slippers and hot water kettle were in every room. Service personnel arrived quickly when called and all were extremely polite. Front desk personnel were polite and helpful. We arranged to rent a taxi for the day to the Great Wall and Ming Tombs through their own fleet of taxi and the price was reasonable (500 RMB for 4 of us). Breakfast was not included; their buffet breakfast we thought was way too expensive (58RMB per person) so we never went back.We felt quite comfortable at the Beijing Hotel and would definitely stay there again.',
 'I stayed here for the second time. It is a huge hotel that has several buildings located in a garden like area. That is the attractive point of this hotel in a crowded city. We even had a balcony. The hotel was built in the fifties, but the facilities are modernized and up-to-date. At the moment the building of a fitness centre is in progress. The hotel is located north-west of the city centre and it takes about 25 minutes by taxi to the centre (Tianmen Square and forbidden city). Taxis are extremely cheap and easy to get. The drive to the city centre costs about 24 RBM, which is Eur 2.40!',
 'My wife and I stayed at the friendship hotel during our honeymoon trip to China in mid October. I found that the hotel was pretty modernized with several amenities readily available. There is a money exchange counter on site along with several shops through out the whole premises. When I say premises? I meant premises! This hotel is HUGE! several sections through it. also A TGIF on site! As for shopping? You can shop inside the hotel, there are several shops on site. Also, across the street from the friendship hotel is a Mall where you can find electronics to cosmetics. Behind the mall there is a Starbuck coffee that my wife and I found and enjoyed a soothing frappuccino. For about $10 RMB, a taxi can take you to the NOVA station where you can find all sorts of electronics there. Several buildings full of techno nerds stuff! I spent 6 hours barganing for a digital camera for my mother-in-law and I save at least $125.00 USD :)Over all, I liked the Friendship hotel. Rooms are nice and clean, shower has alot of pressure and you get slippers to wear!One thing did bother me the first night, it was still pretty warm when we travelled and the room had no Air Condition. I asked the front desk manager and was advised that they turn the central unit off during cold seasons. I was fine with it after the first night. Other than that, i could not complain! There is also a internet room for you travellers who can not live without checking your email everyday.One more thing, if you plan on going to the great wall? go and enjoy the breath taking views! if you have a hard time walking, make sure you ask your tour guide to assit you to the coaster ride that take you to the top or bring you down if you get tired!Hope this helped :)',
 'I stayed at this hotel for one night in November. The person who booked this hotel told me that it was recently remodeled right before the Olympics. With $90 a night, I was more than willing to give it a try. It is off the crazy 3rd Ring road (San Huan), so traffic seems moderate. US and Japanese embassies are within walking distance. There is a food street adjacent to it. I did not get a chance to explore it. It can be an interesting place to get a bite if you are tied of the hotel menus. I had a single room with a king size bed. Not huge space, but plenty room for what I need. It is well decorated, modern and hi-tech, and smells clean too. The bed is very comfortable. Sheets and towels show very little use. The LCD TV has many international channels, American, French, German, Russian, Japanese, Korean, Australian ... plus many more I can not even recognize. The breakfast was only okay, not a huge selection compared to what I had elsewhere, but not bad either for 80 yuan. I changed American dollars to local yuan at its business center at an incredible rate 6.795 while other hotels usually gave me 6.4 or even lower. Overalll, to me, it is a smaller version of Hilton, just one block away across the street. You only pay half of Hilton is price. I will definitely stay there again next time.',
 'When I booked this hotel, I had some pretty low expectations knowing that in China sometimes you get exactly what you pay for, and often even that ratio is a stretch. What a pleasant surprise I had when I got into my room, it was absolutely clean and perfect for my business trip. I had stayed at the intercontinental hotel a few weeks before in Beijing for literally 5 times the price of the Guangming, and the room was almost exactly the same. The stigma of Chinese hotels has finally been reversed, long live the Guangming... The lobby was clean and 5 star-ish, the service was excellent, but the rooms were exemplary and this hotel is certainly one I will go back to for all of my business trips in the future. Booking with Ctrip gave me some sort of special on free internet in my room which was another little bonus of this place. The only annoying thing was the breakfast, which though edible was certainly not anywhere close to the intercontinental. But then again, with the money I saved I made sure to treat myself to a nice brunch at a nice brunch spot in the embassy district. A good hotel all around, and its a great location, check it out and thank me later.',
 'Just down the road from Tiananmen Square and the Forbidden City, the Beijing Hotel enjoys a spectacular location (dead center of Beijing). The Raffles Hotel is literally attached in the next building over, and the Grand Hyatt is in the complex across the street. So for 25-50% less per night, this is a great bet.',
 'Our room - Forbidden City view at a premium price (1700.00 yuan per night) was shabby with heavily stained carpets.Breakfast was expensive and no items were replenished after 9.30 - breakfast finished at 10.00 a.m. On one occasion it was suggested to us at about 9.55 that we might consider leaving the restaurant as they wanted to prepare for lunch.The 2 speciality Chinese restaurants were reasonably priced and served good food.The management should walk 200 yards up the road to The Grand Hyatt where, for the same price, you get a clean, modern hotel, a room on the Executive Lounge floor with free evening cocktails and snacks, and Continental Breakfast included,',
 "I have never felt so deceived &amp; ripped off by a hotel, and that is saying a lot having spent 7 months in China...We called the hotel reservations hotline directly a week before our arrival and was told by a so-called 'Sales Manager' that our 2 night stay in a standard room would come to RMB$1288. When we arrived at the hotel the person who checked us in told us that our stay would amount to RMB$1488 including breakfast (which we did not request) and spent 10 minutes arguing about before he agreed to change the price back to RMB$1288. He then told us that double beds were not avaliable in standard rooms, and that we would have to pay an extra RMB$200 for a double bed - so we ended up sleeping in a room with 2 single beds with no breakfast.We were put on a non-smoking floor, but the whole place smelt like burnt old carpet. The room &amp; bathroom were reasonable sizes, but there was no facial tissues avaliable and they gave us rough, cheap toilet paper - not what you would expect for a 5 star hotel. The room had a balcony which looks onto Chang An Avenue, but you cannot turn off the balcony light and the curtains inside the room do not close properly, so you have got a light shining in your face for the whole night.Friends advised us that most hotels can organise day trips to the Great Wall at reasonable prices (most of our friends paid ~RMB$600-$700 for a taxi to take them there, wait and take them back to their hotels), but when we went to ask the concierge about this, they insisted we hire a driver &amp; personal guide for RMB$700 PER PERSON. They refused to book a taxi for us, claiming that taxis were not trustworthly. We ended up asking the concierge at the Raffles Beijing Hotel next door to organise a taxi for us.The final insult was when we checked out of the hotel - We were told to pay RMB$2576 instead of the agreed RMB$1288, as they then claimed that RMB$1288 was the PER NIGHT rate, not the total cost of the stay. The front desk manager claimed that there was no way possible that their Sales Manager would offer the rooms for less that RMB$1000 per night as it was a 5 star hotel etc etc. We got on a 3rd party hotel booking website (ctrip) and showed him the Beijing hotel was only listed at RMB$607 per night (+ 15% service charge), but he did not relent - changing his story and claimed that we were 'upgraded' (which we were not told and did not agree to at check in - and if this was true, I dread to think what a  istandard room' would actually be like) and that it was not possible for him to only charge us RMB$1288 for 2 nights.We ended up moving to the Courtyard Marriot 1 block away - their RACK RATE was only RMB$850 pn + 15%. We probably could have gotten an even better price if we booked ahead of time, but we were just glad to be out of the Beijing Hotel.",
 'We are a family with 2 daughters aged 15 and 18. We found the Beijing Hotel location to be absolutely brilliant, could not have chosen a better spot. Right on the corner of the main shopping strip of Wangfujing Mall. Excellent shopping plaza right across the road also with a supermarket, and bakery etc. It had a great food court which was great value dining for lunch or dinner. We had to have 2 rooms as they would not allow us to all be in one room. We did ask for adjoining rooms, but they did not have any, but we were right next door to each other, so that was no problem. The rooms were very generous in size, each room had 2 double beds, which I questioned when we checked in. These were the standard room, and if we wanted a queen bed we would have to pay more, and I think move to another floor to the girls, so my husband and I actually had our own double bed each rather than share 1, it was quite funny actually. The bathrooms were a good size also, and they delivered 2 bottles of water free of charge every day which was handy. Rooms were probably a little old, but very clean and more than adequate. We did not get rooms with a great view, but in hindsight, probably worked out to our advantage, as we did not have any traffic noise either. The foyer was lovely, one of the concierge people was fantastic, and his english was very good, most of the other staff were not overly helpful as they had limited english. We were able to get a taxi fairly easily, either from the hotel or just across the road. We got a card from the concierge each time we went somewhere with the destination written down in mandarin which we could show and made our travelling very easy. It was a little confusing however, as you walk through what we thought was our hotel foyer, but it ended up being the Raffles Hotel foyer as they are joined, but appear to be separate hotels, yet all of their facilities seemed to belong to them, ie the tennis court, the bowling alley, the pool and the billiard room, but are able to be used by the Beijing Hotel, it all had a cost however, but we did have a game of ten pin bowls and billiards one afternoon, which was fun. We booked a couple of tours, and it was no problem coming to the Beijing Hotel for collection. Overall, we were very happy with our selection of hotel and its location.',
 'You get the feeling in the Beijing Hotel that she was once grand and luxurious, but has not been able to quite keep up. Since this was the first hotel I stayed in while in China,, and my first trip to China, the hotel exceeded my preconceived notions of what a hotel in China might be like so I did not mind. But after comparing to other hotels on the trip, the beauty faded.The room was comfortable, but I was a little freaked out when I could not figure out how to turn on the lights. (Obviously, I am not much of an international traveler.) Luckily, the front desk help speaks English and was able to give me direcitons on how to slip my room key into the electricity activation slot. No more problems.The set up and furnishings in the room seemed standard enough, including a traditionally hard Chinese bed, but the closet doors were difficult to deal with and I was never able to fully open the closet. The room included a hot tea pot and some very delicious jasmine tea...that is one way to stretch the water.I found the front desk staff very helpful, but be careful about security. They do not really ask for ID when you need a new room key...that might be a little too accomdoating. The restaurant staff was very helpful. One waiter went somewhere (who knows where!) to find a bottle of Tabasco at my request, even when I told him it was no problem that they did not have one. I found the room attendants surly and unhelpful. Since the hotel was part of the tour, I can not comment on price, but if the price was right, I would not hesitate to stay here again. The location can not be beat (right next to shopping and close to Tienman Square and the Forbidden Palace).',
 'in Wanfujing, close to metro stop, very convenient. got a small Christmas gift (candies) in a small cute sock-- nice surprise.',
 'I stayed here for business (I actually switched from the Westin in the Financial district to the Beijing Hotel because it was cheaper). This hotel is connected to the Raffles Hotel, which is really nice as I have stayed there before. I must admit, the room was a bit of a letdown compared to the Westin, the Raffles and pretty much most of the other hotels I have stayed at during my trip through China. Now, it was not a bad room - it was large and had a balcony but it did seem a bit run down and the furnishings were definitely old and dated. It was definitely serviceable. I did not have any service issues, or bathroom/shower issues. Location-wise, it is ideally located. It is a few blocks from Tiananmen Square and the Royal Palace. There is a shopping district just around the corner from the hotel and the Silk market is probably a 15 minute cab ride (depending on traffic). The art zone (aka 798) is about half an hour away by cab too (remember, cabs are cheap in China). So, definitely a great location for the hotel. If you are looking for a no-frills hotel at a good price in a great location the Beijing Hotel is a good choice. If you are willing to spend more money, I would stay next door at the Raffles.',
 'Location and its history are what sets it apart. its 2mnts walk from Tiananamen square and Forbidden city..yet close to shopping district.. hosted so many dignitaries for close to a century..looks grand tooThe rate was also very good.. since i stayed for just one night i cant comment on much about the service aspects..but certainly a good property and i would certainly consider it for stay for my next trip..',
 'This hotel was old and dirty. My first night there I went to take a shower and the water was a yellowish brown for the first few mins. I am here in China on a tour so some of my tour group told me it might be rust or something. It made me wonder when the room was last cleaned if rust could build up that much. Since our tour group was booked well in advance, and they met us at the airport with all of our room keys, I would THINK they would have cleaned the room one more time before we arrived, but I guess it was too much of an effort! We stayed here 5 nights and the rest of the time the water ran clear each time I ran it.As for the staff, it was pretty much hit or miss. Some people where helpful and some not so much. I just tried to remember the friendly helpful faces, and steered clear of the others.The location is pretty good. Within walking distance of a lot of tourist attractions and the taxis did not seem to have a problem with finding it. I would say all in all, the value is not here in this hotel. I walked up one block and I believe it was a Hyatt that was there and absolutely beautiful. My friend on the tour checked the rates and it was actually cheaper to stay there then at the Beijing Hotel. Understand though, I beileve our tour leader got taken advantage of and was charged a premium rate for our rooms. One of the group told me we were paying over $250 US a night. We arrived on a Sunday evening and left on a friday morning. Also everything was priced at a premium. Bottled water was $10 USAll in all I was very disappointed in this hotel. I would not recommend it to anyone, and they seem to like to bill themselves as a luxury hotel, when I would rate them a bit below a Holiday Inn but better than a motel 6.',
 'Me and wife stayed at Building A of the Beijing Hotel for 5 days from the end of March to the beginning of April. After having read the negative reviews, my expectations were not high. However, during the 5 days stay there, we were quite satisfied with everything and did not run into any trouble at all. The best thing about this hotel is the location, it is in the middle of Beijing, within walking distance to some key sightseeing places like Tianmen Square and the Forbidden Palace, as well as restaurants, shopping malls, and a subway station. We could not have asked for a better location, which was the main reason why we chose the hotel in the first place, and also because it is the most historical hotel in Beijing.The rooms were clean, all the expected amenities were there, and the housekeeping staff were generally very friendly and professional. Despite a bit of noticeable paint wear, I enjoyed having a beer on the balcony overlooking the wide open view of the area.We were especially happy with the 8 elevators that served Building A, they were fast and all of them worked. We hardly ever had to wait over 15 seconds for an elevator to come, which I could not say the same for most other hotels I have stayed at. There is a big and modern shopping mall right across the street (in the Grand Hyatt complex), it is recommended that you stock up on water, alcohol, etc. from the supermarket there. The hotel provides you with two free small bottles of water per day(the local water in the bathroom, not the overpriced Evian at the mini bar), but you will probably be needing more.The internet was decent, there was an ethernet cable provided and the hourly rate was reasonable. The speed was not fast, and some sites were blocked, but that is a problem with the national network infrastructure, not the hotel. There was no Wi-Fi, but I personally prefer a wired connection over wireless anyway when traveling, for security reasons.The bar in the lobby was okay but a little pricey, we went there on a weeknight and it was rather quiet. The service was reasonable, the waitresses were quite pleasant.Moving on to the negatives. The front desk, as other reviews have noted, were not nearly as friendly as the housekeeping staff. I usually try to minimize interaction with the front desk at any hotel, but the little that I did interact with them (ie. check in, breaking down large bills, check out), - while the staff were competent and efficient, they did not seem happy to have to deal with the guests. That applied to both the check-in/out and concierge staff. Some smiles or at least an average level of pleasantness could greatly benefit the operation. Overall, we were satisfied with our stay at the Beijing Hotel, considering the price and location, it is good value. We would stay there again.',
 'We stayed at this hotel for a business trip organised by my husbands work. It definately did not fulfill the five star rating regarding service. The staff could not be bothered and sometimes verged on rude. An example of this was when we arrived, my husband was paying the taxi driver. The door man was concerned with holding the car door open for my husband, leaving me to lug three heavy cases out of the boot on my own. We were not impressed!!!!I would suggest booking any other hotel than this one, as you can get much better service for a fraction of the price. On the plus side the location was good.',
 'We were supposedly staying at the Gran Hotel Beijing. The arrangements were done through our country by a travel agency who was an intermediate with a travel company in China. When we expected to arrive to the other hotel (in the same block), the guide left us at the Beijing Hotel. In the Lobby, the guide helped us with the check in because the people at the front desk have very limited English. Not enough for a check in. We were given rooms at the 7th floor.The lobby is big, but not cozy or luxurious. It is fool of people shouting as in a market. After taking old elevators we arrived to the floor our rooms were at. The halls were dark and everything was old and shabby. The rooms were no improvement. They had a good size for a four star hotel (they told us at the arrival it was 5). But everything was terrible! Old TV, ugly bathroom, and everything was dirty. However, the worst was the smell. It was as mixture of bathroom smell with humidity, as the one you find in a cave. We called the front desk and told them the problem. After a while we talked to a person who knew a little bit of English and understood us. They offered to change us to another floor. The next room was bigger and had separated shower and bathtub, but everything was worn. The bed was horrible and it was dark with a very small window. Because we weren’t comfortable and had a very busy schedule we decided to change to the Peninsula. We needed an oasis in a vibrant city as Beijing.',
 'The hotel itself is very good, location wise and comfort wise. The room is big, well decorated, luxurious. The location could not be better, just a short walk to shopping street.The problem here is the worst service I ever experienced. The reception staff is rude, yell at customer and did not help anything. Even when we had to call the taxi to the airport, they did not do anything and eventually let us use the bad taxi that tried to trick us and get more money from us.',
 "Great location! Ca not comment on room rates as I did not pay. My room in the main building was large and comfortable, although not particulary modern or luxurious. It faced the main street and had a decent balcony - street noise anticipated, but was never a problem. I was wary after some negative reviews in here, but had no particular complaints. Extras are very expensive, ie business center, restaurants, laundry. Staff not entirely helpful and many cannot converse usefully in English. Most were friendly, but not all. Wangfujian commerce just a few steps away; Tiannanmen just a 10-15 minute walk. Traffic on Chang'an and area can be horrific, so plan ahead on making appointments.",
 'Booked through a corporate deal so price was OK. Chosen because of location. Ask to stay in Block A at a room (we had an executive room) on floor higher than 14 requesting a view of Forbidden City and Tainanmen Sqaure. Spring April weather perfect with blossom everywhere and temperature great for day and evening. Entrance typical socialist era of all marble and large but rooms standrad size but large enough and drab rather than too worn. Reasonable selection of TV channels (no BBC World). Airconditioning was heating and could not switch to cold, not that bad for time of year but could be worse at other times. Check and serice in general was fine, the more smiling and better service campaign has not yet been fully achieved but it is getting there! In general standard of English was OK but info at Concierge was limited and not particulalry helpful. Complimentray and to pay water in rooms - although to pay price was listed on bottle as Y45 (buy extra at supermarket Y8 across the road at new up market Ocean Shopping Centre. Breakfast was extensive and adequate rather than good quality. Did not use other restuarants or bar. Ate once next door at Raffles who were doing a seafood promotion - excellent if pricey. Overall prices in China are escalating quickly especially in the tourist areas. Location of hotel great, next to shopping street and Forbidden City, subway etc. Taxi to/from airport very cheap but make sure you arrive with details in Chinese as drivers do not speak English. Traffic can be horrendous and jams everywhere, especially as building works are universal. Give yourself time to get to places and airport!',
 'This hotel has a good location However, the service was terrible, with the staff ranging from indifferent to hostile. They also pulled a &quot;bait and switch&quot; on us in terms of our rooms as the ones we had reserved were mysteriously unavailable and only higher prices ones were left.',
 'The beijing hotel ajacent to the raffles beijing and very near the forbidden city has a lot of history and no doubt some travellers will book this hotel just for that fact, I advise Dont do it!The initial impression is of oppulence with grand downstairs facilities, it all goes wrong when you require the service that a supposed 5 star hotel should provide automatically.If you have already booked this hotel for the olympics see if you can change.Our guide (to a big group) said if you expect the level of service that western travellers treat as the norm, go elsewhere.We required the services of the concierge who was missing from the desk, a grand manager who was much too importantto deal with customers simply telephoned for the member of staff repeatedly rather than respond to a simple question (we had said it was simple) Our comments about 5 star service were not complimentary.Bathrooms were mouldy around the interface with the tiles, we all complained about that one!Furniture only average and carpets grubby, ours had towels down on the floor where the floor was still wet from an attempt to clean the carpet, you can not reverse a first impression.Our group had about 8 members who had to catch a midnight flight which meant leaving our rooms at 10am and walking around Beijing all day with no facilities to wash and change for the very long flight home, after a lot of pressure we got the rooms until 2pm but were hounded by staff who needed to clean the rooms.One unbelievable situation occured in that there are no lounges or chairs to sit in when waiting, I have never seen that before any where and remember our group were mid seventies and older.We had tried to arrange a Day Room which has always been available elsewhere which we could all share but was not forthcoming.This is not a 5 star hotel and they care not for the customer.Stay there if you want but not with our recommendation and remember we were all very experienced travellers.',
 "I stayed twice at the Beijing Hotel, once in summer 2002 and another time also summer, but 2004.I personally think this is a decent hotel, with competitive rates to go along. Both stays were for business, and I was hoping to get the best location to get some last minute shopping done. So, to start off, this hotel enjoys a prime location being next to Wangfujing shopping area, and also the Food Street adjacent to the shopping area. There is a huge bookstore there, and I love books. I picked up some Chinese books for my dad too. Still on location, it is relatively near the Tiananmen Square and Forbidden City. I have visited these two places before in a previous trip, but my (now ex-)boss who was travelling in 2002 with me was simply thrilled to be able to visit the place where thousands were massacred in 1989. I was less morbid, and preferred sticking to happier events such as eating Peking Duck, visiting old Beijing restaurants and seeing friends based in Beijing.Now, on to the service and the rooms and facilities.Service is nothing to rave about, but maybe because I speak Mandarin, I was given fair treatment. There was no issue of miscommunication and I am not demanding by nature. The usual greetings and smiles are all there. Any request for extra towels and cotton buds were acceded to promptly. But there is nothing extra and exceptional.Both times, the standard room I got was in the 'newer' Building A, which was added only about 20 years ago. This hotel, as you would read from earlier reviews, is 100 years old. Buildings C and D seem to be the older blocks.The room was adequate, with nice, clean bathrooms and all the amenities you would expect from a 4 or 5-star hotel. The bed is hard, yes, but I love hard beds anyway. The TV channels available are all the local Beijing channels, ALL the state-run channels in all the rest of China is provinces, and some standard international channels such as CNN, BBC, NHK, etc. I enjoyed switching channels to see what the (boring) Chinese channels offer. I tried breakfast only in the first stay, so I dare not say my opinion still remains valid. By and large, the spread was adequate and up to western standards. But I stuck mainly to the Asian fare, and must say the soya bean (dou jiang), fried dough friters (you tiao) and noodles (mian tiao) were fantastic! I drank at the lobby cafe too on both occasions, but I felt the charges were simply too steep. Otherwise, I did not try any of the other restaurants. I would actually wanted to try the Tan Family Restaurant, after hearing rave reviews about it, but had no time on both occasions.I did not go and see the swimming pool and the other recreational facilities, but from the description of them in the hotel info guide, they are standard fare in Chinese 4 or 5-star hotels. I bet the bowling alley and squash courts are under-utilised. But frm what I understand, back in the 1980s, all Chinese hotels which want to be accredited with 5-star ratings by the government needs to have certain 'additional' facilities such as bowling alley, saunas and public baths, mahjong rooms, mini golf practice range etc. Whether these facilities are ultimately used by guests or not is not important.Now, I have saved the most interesting for the last. As I said, this is a century-old hotel and it is huge. I went to the post office to send some stuff back to my Singapore office, and I must say I have a feeling of going back to 1950s or 60s communist era. It is a very strange feeling, as you walk from the relatively modern lobby of Building A to the post office in Building B. I became curious and decided to explore the lobby of Buildings B and C. The feeling of time travel extended further, and I suddenly saw the tacky decor of old communist China where the state tried to show opulence in red drapings, golden stairways and red carpets. The lanterns in the lobby of Building C looked REALLY quaint and I think this should be the REAL Beijing Hotel, not the one I saw in Building A!I cannot say I dislike or like this quaintness. But I will not want to stay in such a hotel, as previous experiences with old Chinese hotels stuck in the pre-reform era were horrible. I can even surmise the efforts put in by Red Guards in welcoming Preisdent Nixon in 1972, when you see hundreds of young, enthusiastic Chinese scrubbing away the grime and dirt, putting up new banners and decor, etc with that revolutionary zeal! I left the time capsule very soon, as both occasions I was pressed for time. But come this autumn, I may have the chance to stay at the Beijing Hotel. I heard that the venerable Raffles group has taken over managing the older parts of the Beijing Hotel and I am curious how things have changed. The Raffles group is renowned for turning old masterpieces into new gems, retaining that period feel and old-world charm. They did this for the Singapore Raffles, and they did it again for the Grand Hotel d'Angkor at Cambodia is Siem Reap. I would like to see how they fare with the historic Beijing Hotel.",
 "Overall, I would say this hotel is not worth the price. Pay more for something better, or less for something with more charm, or at least that does not nickel and dime you with high prices. If you are at all on a budget, do not think of this as a splurge. It is not worth it.PROS: The location of the hotel can not be beat, whether you want to deal with Wangfujiang shopping street or merely enjoy the fact that the Forbidden City and Tian'anmen Square are fairly close by. Also, being right on the subway is great; Beijing is subway is easily accessible even to non-Mandarin speakers, and if it goes where you want it is terrific. The balcony in my room was a nice plus. Most (but not all) of the staff are helpful, some very helpful, and generally there is someone who speaks good English around. Also, there is a lovely exhibit of Buddhist cave art looted from various caves in the lobby.CONS: My room in Bldg. A smelled bad (not just smoking smell, something far more unpleasant). The staff told me they could not move me my first evening without giving me a worse room (hard to believe). The decor is bland and slightly depressing. The bathroom, newly redone, leaked, and the staff kindly put towels down to sop up the constant dribbles of water every time they came in to clean the room or do turndown service. The charge for Internet Access at the Business Center -- 2.6 RMB per minute -- was outrageous even by five star standards (every other five star I stayed at in China charged only 1 RMB per minute), so if you are not traveling with a laptop (as I was not, since this was for pleasure), it is not worth using the internet. The woman at the front desk I spoke with said the business center was the only internet option that she knew of (again, everywhere else, I have been able to find alternatives). Room service food (wontons) was the worst I have had in China, though entirely edible. And I was approached in the lobby by young women wanting to &quot;practice their English&quot; -- a common scam beginning. All in all, stay somewhere else. I will next time I go back.",
 'We stayed here as part of a Princess Cruisetour. However we arrived two nights early and paid for those nights ourselves. As we desired more room, we reserved a Business Suite. The hotel and room were outstanding. We were in building E which was accessed just a short walk from the front desk. Our room was large, sonsiting of a large bedroom, large sitting room, and a large bathroom. The business suite was equipped with a PC with internet service at $2 per hour. The room was immaculate and nicely decorated. It did face building B and had no real view, but it was perfectly quiet. Other people on the tour stayed in Building A and said there rooms were very nice. Some did complain that there was construction going on outside their room all day and night and they had difficulty sleeping. You should make sure your room does not face this construction. They also had a wonderful buffet breakfast, althoygh it was not cheap at about $16 per person. It did have a huge selection of western and Asian hot and cold items, omelettes made to order, etc. Considering its size, they also provided a high level of service. One morning we woke up and went to breakfast before our wake up call. Shortly after we got back there was a bellman banging on our door yelling &quot;wake up, wake up !!&quot;. I doubt too many hotels in the world would ever send someone up if a guest did not answer a wake up call.I highly recommend this hotel. It is also in a great location, across the street from the large new mall and within a short walking distance of the Forbidden City.',
 'the breakfasts were excellent, with a wide variety of food. The service in the hotel was great.',
 'Just back from 10 days in Beijing, my 6th trip in 2 years, and I hope I never have to stay at this hotel again. Work reasons got me into Beijing Hotel this time, and it was thoroughly substandard, unpleasant, the kind of place that pushes you out. It was a relief to be getting on the cab the last morning headed for the airport. Historic or not, the place is old, and it is got the smell that constantly reminds you of that. Do not know what kind of star rating this place carries, but it ought to be 2-star.Entering the Building E room I got on the first day, you immediately sense something is out of wack. It is the smell, the tacky furnishing, the bed straight out of any cheap motel room, the depressing carpet, and the needle (and dust and pieces of molding that came off who knows where) so discreetly lodged on the carpet as if waiting for you to walk on without your shoes on. I had trouble explaining to Housekeeping what was wrong, and then waited several more minutes to get a maid in there with a vacuum cleaner.The same thing had happened to me once before at a five-star hotel, and when I quietly explained the problem, the manager bumped me up into a suite. I did not even dream of that kind of thing here. By the way, what is with the needle and the hotel room, I do not know. Are there a lot of you out there who are into sowing when on trips? I could not believe when this happened to me the second time.Anyway, in terms of service, what you get here is staff who do not hesitate to show they are not happy or just not trained. One time, I make eye contact with a staffer to ask a question, and, before I even open my mouth, the person has looked away. Chinese hospitality is not hard to find at upper-class lodgings and restaurants in Beijing, starting with the nice doorman opening the cab door for you. Not here. Cab doors are self-service (with the door guy just staring at you sometimes). I ask for a cab one day, and the doorman shakes his head. He is rejecting my request. It is fine it is a busy time of the day and there are no cabs waiting, but his response was unmistakably, &quot;I ai not getting you a cab.&quot; If it was not that, I had no way of knowing, because of his lack of skill in English.Calls you make for room service meals, housekeeping, etc. are unfailingly answered by curt, almost angry staffers who sound ready to bark at you for your requests.I just can not complain enough about this place, but better stop. You get the idea.One thing this place has going for it is the location. You can not get any closer to city centre if your main reason for being in the city is sightseeing. You are just minutes by foot from Tiannanmen Square and museums. I think the Peninsula hotel, which is on the northern edge of the giant block where Beijing Hotel is, is pretty close to Secret Garden, which just north of the Square. Hyatt is a few minutes away from Beijing Hotel.',
 'I satayed two nights at the Beijing Hotel, and was throughly impressed. The hotel consists of three distinct buildings. Building A is the newest...Building B is the oldest (built more than 100 years ago)...and Building C is from pre-Mao times. I requested a room in Building C, and could not have been more pleased.The rooms in this older building have all been updated, and with 10-foot ceilings and marble bathrooms, they are as nice as any of the so-called &quot;luxury&quot; big-name American hotels. My room had a small balcony that looked out onto Chang An, but it was so hot and humid during my stay that I did not really take advantage of it. Still, in spite of the oppressive heat, my room was cool and quiet the entire time.The Beijing Hotel is just a short walk from the Forbidden City, Tiananmen Square and Wangfujing Street. And, there is a subway stop right in front of Building A.By American standards, it is a good value. My room, with two queen beds and all taxes, was $130 US per night. You would easily pay twice that for a comporable room here in America.If you stay at the Beijing Hotel, be sure to tune in Channel 1 on the TV. They play a video with the full history of the hotel, from the time of the last Emperor, through WWII, the rise of Mao, and the Cultural Revolution. It is a great way to give you a good appreciation for the facility, and all the historic events that have taken place there.Bottom line...you would be a fool to say anywhere else in Beijing.',
 'We stayed at the Beijing Hotel as part of a tour group. Amenities included a post office and a bank on the premises which was very helpful. The extensive breakfast buffet included both western and Chinese dishes and fresh fruit. The standard room was a good size and clean. The bed was too hard for me, and, as a result, I had a difficult time sleeping. I was able to soften it somewhat by placing the extra blanket and bedspread under the sheet.',
 'Business travel recently required me to travel to Beijing. My colleague booked me into the Beijing Hotel (the older section not the new one with the Outback Steakhouse in it). The hotel is actually a block of hotels on Chang An Avenue (new Beijing Hotel, original Beijing Hotel, and the unaffiliated but physically connected Grand Beijing). The hotel had a vast collection of museum art on display throughout. An extensive American style buffet breakfast, along with local fare, was provided as part of the room package. The hotel was located a short walk (maybe 1/3 mile) from Tianamen Square and Forbbiden City. The hotel had a gym (small but well maintained) and large indoor pool.I reserved a large, one room suite which was quite comfortable. The room had a fax machine, voicemial, internet access (although quite slow) (small addl cost), minibar, and two couches. The bathroom was very nice and included separate tub and shower areas.The hotel is located next to a large mall (not that interesting since it felt like I was in the US) but the food court was an odd mixture of fast food (DQ, Yoshinoya, KFC), a few sit down restaurants and kiosks featuring food from different areas of China. There is also a multistory bookstore that had some English language materials in its extensive collection. Behind the hotel was also a good size shopping district having a number of food kiosks, small gadget stores, larger department stores, restaurants, name brand stores, and even a pharmacy. My stay was quite short (only 3 days) but it was very centrally located and gave the chance to quickly tour the neighborhood without sacrificing time to get from one section of town to the other (traffic can be horrendeous but no worse than most metropolitian cities like San Francisco or New York).Note the airport is pretty far from this district and cab fares can vary greatly. Have heard of quotes between 500CNY (for un-informed tourists) down to 100CNY (for locals that negotiate hard). My colleague had arranged a driver (much nicer car than the local cabs) for a set price of 150CNY each way (about USD18).',
 'This hotel is really nice - it is attached to the Grand Hotel and is really just one city-block-sized building encompassing both hotels. Location is on main drag (Chang An Ave) just a few blocks east of Forbidden City and Tiananmen Square. Some rooms have views - I believe the low, even numbers such as 02, 04 and 06, will have a view of Forbidden City. Rooms have high-speed internet, although it is actually very slow (slow-speed internet). The hotel is beautiful and surprisingly big - long walks to your room from elevator because it is just so big. Also, this hotel is above a subway stop, and is on corner of WangFuJing Rd, which is a main drag for shopping, and also has the Night Market.',
 'An unremarkable but more than adequate hotel. Breakfast buffet was quite extensive, facitlites were ok, although the swimming pool was closed while we were there. staff reasonably helpful, rooms pleasant and clean ans comfortable.',
 'I lived in Beijing, at this hotel, for a total of 39 nights while working the Olympics. The staff was friendly and helpful from the moment I checked in. The rooms are comfortable and clean, and I appreciated the twice-daily housekeeping. The restaurant downstairs had a fabulous breakfast buffet which would please anyone as there were almost too many choices. The staff speaks excellent English, and the concierge even found a place for me to go play foosball one evening. As my stay was so long, the concierges did direct me to many places I needed to go, and were instrumental in making my stay a very comfortable one. I felt right at home and safe in this hotel. There is a money exchange right there in the lobby, and it is centrally located. I was able to walk to a very popular shopping area called Wafujing Street. (While you are on Wafujing Street, I suggest visiting Carpenter Tan is as they have some amazing wooden combs and jewelry. They do not barter there but their items are very good quality.) There is apparently a rotating restaurant atop the hotel, which was closed during my stay. Just a reminder to travelers: do not drink the tap water or even brush your teeth in it. It is gritty. There are signs in your bathroon reminding you of this. The hotel did generously provide 2 bottles of water every day to the room. I would absolutely stay at this hotel again and am so glad this is where I was put up during such an extended stay.',
 'Many Western tourists use this hotel, but really you could find somewhere better for the price. The decor is uninspiring and the furniture was a little grubby, though they are redecorating so that will change. Breakfast was not included in the roomprice and was then extortionate ($160 RMB) . Staff were extremely unhelpful over arranging for our business requests: things kept being against the rules. The lifts use a key system, so that non-residents can not access the rooms. This is clearly good for security but it is a nuisance if you are trying to hold a meeting. I suppose the one good thing for Western tourists is that the staff speak very good English. Also, it looks from the map as if you might like to stay here - it is in the middle of the city, but actually it is the most dreadful location for seeing anything of real life or finding a good restaurant etc, and it is immediately next to the main railway station which is quite an unsafe place.',
 "The spacious foyer when you first enter the hotel is glorious. Our room on the 13th floor ( number 13 is not unlucky in China) had a good view down towards Beijing Railway Station which was lit up like a Xmas tree and up and down the main drag. Convenient shopping centres opposite were a plus, together with 'Our Very Own Restaurant' just up the road, which was good and filling and very inexpensive and a bit eccentric...check out the pink tablecloths!The room was of average size, tastefully furnished with a beautiful marble bathroom with a shower and seperate bath. Room decor was typical hotel neutral tones. Bed was firm but comfortable. Plenty of room to spread out in the room.A word of warning: do not touch the mini bar - as expensive as any western hotel mini bar. Beer and snacks from the supermarket across the road were one tenth the price, about AUD$1 for a can of beer.The buffet lunch on the 28th floor was worth it, for both the view and the food. The breakfast room on the ground floor had a fantastic spread for breakfast - too much choice, almost!The staff were always courtious and helpful.",
 'Of the three hotels I stayed in during our China tour, Beijing International was the best in staff service, comfortable rooms and breakfast buffet. We went through Friendly Planet is Taste of China and it was definitely worth the money. Unfortunately we had a lower floor so there was not much of a view but the floor to ceiling windows made the room feel even bigger, but I did not spend much time in the rooms besides sleeping anyways. Since we were 3 in room, we had a cot which by cot standards was not bad at all. My friends took the beds and they had no complaints either. The bathroom was marble and very clean. The rooms were kept very clean the entire time and no noise disturbance. The American and Chinese items at the breakfast buffet were plentiful and very good. I have a very adaptable stomach so I was able to enjoy the foods I would not normally see in a U.S. breakfast bar. My favorite was congee with pickeled vegetables and the mini seafood steamed buns. The best thing about this hotel is the staff service and location. The staff is very knowledgeable, and if you stick to the front desk staff, they speak English well and even if you are not sure of where you want to go and can not exactly remember how to say it in Chinese, they will figure it out and even write it in Chinese for your taxi driver and in English for you. I had problems locating a wholesale eyeglass shop (much cheaper then home) I wanted to visit and the front desk was extremely patient and helpful in locating the store and the doormen explained to the taxi driver how to get there. Also, since most taxi drivers do not speak English, tell the doormen where you want to go and he will translate and you are on your way. If the doormen does not know, he will ask the front desk. Their location across the street from a good shopping mall that included a Watsons Pharmacy and an Internet Cafe, which I was extremely thankful for, was also very convenient. You can also walk to Wangfujing Street which took about 20 minutes and if you need the metro, its about 3 blocks away. We also ordered McDonald is to the room a couple times, delivery time no more than 10 minutes, the fries were still hot :)',
 "We stayed there for 5 nights but it was disappointing for us. Beijing was our 3rd destination in China after Hangzhou and Shanghai, and obviously, Beijing Int'l hotel could not be compared with 2 other fantastic hotels we stayed at other cities. No advantage could be mentioned about the hotel other than its location. Staff in reception were not friendly and informative. Burned rubber smelling annoyed us everywhere in hotel. Bath tub draining of our room was poor and they did nothing to fix it at all. If I am supposed to go to Beijing again I will not stay at this hotel for sure.",
 'The hotel is magnificent in terms of overall infrastructure.However some of the rooms were small but it was cozy.Restaurants were great. we dined there for on one of the evening.The value of money was reasonable good. The trvel desk was excellent.Overall the experience was good',
 'We stayed in this hotel as part of the Friendly Planet Tour. Based on the price we paid for the entire tour (10 days for $1299), I did not expect much from the hotels. While this hotel was not perfect, I was pleasantly suprised with its amenities:POSITIVES:- Location: This place has a great location within walking distance to Tienanmam Square (about 1.3 miles), Wangfujing Street (about 1.0 mile), Forbidden City (about 1.3 miles) and the Silk Market (the highlight of Beijing bargin shopping - about 1.0 mile). It is also convenient to the subway station so that you can easily explore other areas of the city without reliance upon cabs (which almost never speak english). In addition, there is a mall and grocery store directly accross the street and several western eating places (Subway, McDonalds, Papa John is Pizza, TGI Fridays) with a 5 minute walk. - Room: The room was very nicely appointed. My room had two twin beds, a desk, Flatscreen TV and a couple of cosy chairs. The bathroom was very nice, marble floors and countertops, a spacious shower with decent water pressure and the hotel provided nice amenities like a new toothbrush and toothpaste and bottle water on a daily basis. - Buffet: With our tour, every morning we were provided a western style buffet breakfast. It was very similar to the buffets you come to find in, for example, Las Vegas. The buffet had all the food we are used to: omelets cooked to order, pancakes (but no syrup), bacon, toast, a wide selection of fresh fruit, yogurt, cereal, coffee and 3 or 4 different juices. In addition to western food, the buffet had a wide selection of traditional chinese dishes including dumplings, noodles and other things that I did not try because I did not know what they were. While going into the trip I was very worried about the food in China generally, I had no worries eating almost everything at this buffet as it was very clean and nobody in our tour got sick from any of the food we ate. - Money exchange: As easy as it gets! Just give your room number and the amount you want to convert and they do it WITHOUT a service charge. Everytime we did it the girl spoke perfect English and wasquick, efficient and extremely nice. NEUTRALS:- Bed: If you are tall like me you might find sleeping in China challanging as the beds tend to be very short. Also the beds in China are MUCH firmer than most of us westerners are used to. - Cleanliness: While the lobby and other common areas of the hotel were spotless and the lobby bathrooms were impecible, the hallways leading to the rooms were a tas bit worn and smelled musty. Luckily, that musty smell did not invade the rooms. - View: The view from the window was a nice view of the intersection (nothing spectacular); however, the windows were practically floor to ceiling.- Lobby: Very large and nicely decorated BUT no place to sit and relax other than the bar on the second floor. NEGATIVES:- Business Center: Extremely overpriced. Internet was basically $13/ hour in the hotel is business center. Considering the internet at the internet cafe accross the street was like .50 cents per hour it seemed like a rip off. - Bar: The bar is also extremely overpriced. Most cocktails including bear were between $9 and $11. Considering the same beer is .30 per bottle at the supermarket accross the street, its amazing they can get away with charging $10 per bottle in the bar. In addition, they impose an automatic gratuity of 15%, which in a country which they say tipping is not the norm nor the custom, was a bit suprising. This is the only place in all of China that automatically added a tip. SUMMARY:I would definatelt recommend a stay at this hotel if you are looking for a place to explore Beijing from but demand some comforts that you are used to in the United States.',
 'On the 28th floor there is a revolving restaurant, nice view but the food is plenty but not to my taste. Expensive business room and the swimming pool is not working. My personal opinion they trying to force you if you want swimming pool and sauna to use Spa center (and charge you heavily) because I asked for sauna and they told me that I can have only if I do massage in the spa center. I hate when they do that in 5 star hotels. The location of the hotel is great, a short walk away from the Forbidden City. For 5 star hotels is poor but as a hotel is great. Clean and nice rooms. Breakfast is tasteful and plenty (American and Chinese cuisine).',
 'My husband and i, stayed here as part of our China tours.Is a very big and convetional hotel and is centraly located.The room was nicely decorated and marble bath with separate shower and bath. They need to upgrade the T.V., is old.Breakfast buffet was excellent plenty of varied options and good service.Restaurant on the top floor,give you a great view of the city.Overall i enjoy this hotel.',
 'When I go to Beijing, our local office always books me a room in this hotel since it is very close to the office. It is the only good point for this hotel. All the rest is terrible : there is a strange smell in all the hotel (including rooms), food is way bellow average (and I love chinese cuisine), cleaningness could be improved, most of TV channels are in chinese...I would not recommend this hotel to tourist but I have to admit that it is central location and the view (if you are on the top floors) are intresting.',
 'A good hotel. We would stay here next time.Pros- Good central location- 5-10 min walk to metro- 15 mins walk to large mall with large food court (20-23 RMB per meal) and restaurants on bottom level, and Wangfujing Street Night Market (scorpions and sea-horses on kebab sticks)- Breakfast in revolving restaurant on 28th floor (ours was included in room rate, as we booked through a Chinese agency)- Good sized rooms with view, shower + bath- Good English spoken by staff, and very helpfulCons- Day Tours to wall a bit pricey, and include very unnecessary stops to silk market or Chinese medicine building- No seating in lobby area- Corridors consistently had a musty, pot-noodle smell. - Western food at breakfast is not the best (&quot;franch&quot; toast as they call it, was terrible) - stick to Chinese food / freshly cooked on demand eggs and omelets instead. As expected, this is a 5 star Chinese hotel (very good 4 star Western rated hotel). If you want a true 5 star, you should book a Western chain such as the Hyatt.',
 'Great location if you are in Beijing as a tourist. 10 mins by taxi to the Forbidden City, Tiananmen Square and walking distance to malls. Service and food was reasonable. Restaurant on the top (28th) floor gives great views of the city, especially on a clear day. However, the hotel is old and the smell from the carpet on the floor that our room was on was REALLY bad. Very old, stale smell and in need of a change. It is &quot;hold your breath from lift to room door&quot; bad! The room itself was clean and bed comfortable. Spacious enough although the bathroom also had a stale smell. Would have been a pretty decent 3-star hotel in Beijing, if not for the stale carpet.',
 'Me and my family went to Beijing in 2003 as part of family vacation and it has been the greatest experience/vacation ever!Aside from the fact that China is really beautiful and it is very different from China Town and Chinese food we see in North America, the hotel itself was a pure LUXURY. We all enjoyed staying at this beautiful, luxury hotel. Stuff were very nice, friendly and bilingual. Location was good but not very close to major tourist destinations ( we booked city tour and had an amazing tour guide so for us did not really matter). Restaurants in the hotel are pricey but again very high class and they are many pianist playing while you are eating.',
 'When I travel on my own, I do not usually stay in hotels this fancy, but when I signed up for a tour of China, this was the hotel our group used in Beijing. There is a currency exchange desk and a local tour and travel desk in the lobby, which is very convenient. (Note: the currency exchange desk will only give you cash for cash; they will not give you cash on a credit card or bank card.) Across the street is a coffee shop where you can access the internet for free if you buy something. There is also a shopping center and a gocery across the street. Our room was very comfortable, and the people were really nice. There is a huge breakfast buffet that serves a wide variety of both eastern and western breakfast foods, although sometimes you have to be a pest to get coffee and you are very likely *not* to get a spoon to stir it. (A fellow traveller had a minor breakdown over breakfast one morning because he would asked two or three waitresses for a spoon to stir his coffee, but they all acted like they did not know what he was saying -- there are spoons at various places on the buffet where he could have helped himself to one, but ... whatever.) There was a funny smell in the elevator lobby on the floor where our room was located, but the room itself was fine.',
 'A group of us stayed here as a launching off point for a longer trip in China. I stayed two nights and found it to be quite comfortable and quiet. The beds have very luxurious linens and slept like a rock. I didn’t watch TV, but I used the in-room internet (at a reasonable cost). I loved the robe and slippers and the nice hot shower. The bathroom was clean though the marble counter top was stained (some people might think that looks unclean, but it was not dirty). I lacked for nothing. I used the gym, which was a little on the small side, but apparently the hotel is upgrading their fitness facilities which will be ready by December 2008. In the meantime, this space was fine and I’d come here again.',
 'We stayed at the Beijing International Hotel in November 2007 as part of a trade group that was traveling China. Beijing was our first destination.Check in was handled by our group is chinese hosts. To cash traveler is checks or change money, you must got to the cashier and bring your passport.This is a surprisingly large hotel. We stayed on an upper floor with an excellent view of the city, and overlooked the train station. The amenities were consistent with a western 3-star hotel. In China, hotels are rated from 1 to 7 stars. So, adjust expectations accordingly.When we entered the room, we experienced confusion on how to turn on the lights. It turns out that your room key slides into an illuminated slot by the lights. Once your key has been inserted, you can turn on the lights and the heat or air conditioning. Once the key has been removed, these services are disabled. There is one english language channel, which is a news broadcast. You can arrange wake up calls very easily through the telephone without having to speak to the front desk. We had two beds, approximately American &quot;full&quot; in size. These were the most comfortable beds I found in China. Linens and blankets were in very good shape as was the room. The bathroom was somewhat dated with respect to the fixtures. Everything worked and the shower stayed hot. The hotel has excellent security. We did receive one call the first night asking if we wanted &quot;massage&quot;. We had been warned that this is pretty common in China. Housekeeping was certainly adequate, on par with most American hotels and quite a bit cleaner than many. The hotel restaurant offers a very good western breakfast as well as asian foods. You need your room key with the key jacket showing your dates of stay to be seated, but it is self service. We had no complaints about the quantity of the food and it was fun to try some of the chinese foods as well. Service was good, but slow at times to refill the coffee. The hotel is location is quite good and is adjacent to several banks and across the street from a Starbucks (called &quot;fourbucks&quot; by the Chinese). There is a shopping center in walking distance along with several american fast food restaurants. There is more than adequate room for tour group buses to pull up outside the hotel. The property is not located on the same side of the city as the Olympic venues. It is rather closer to Tien An Men Square and the Forbidden City, but those are still approximately a twenty minute drive, and about an hour from Beijing International Airport.Check out was equally easy. All major credit cards are accepted.',
 'I agree with other reviewers who said that 5 stars in China is not the same as 5 stars in the U.S., but still, this is a decent business hotel that is well-located. The room was very nice and we especially appreciated the good quality bed and linens. Breakfast we thought was amazing--quite the international variety of food, from American (sort of) to Japanese and beyond. You can definitely find something to suit your diet. Try the warm soy milk; I thought it was delicious. On the down side, the huge reddish granite lobby had not a single chair anywhere, which seemed very odd considering that tour groups meet there every day, and also the first room we got was definitely a smoking room even though the tour operator had requested and confirmed a non-smoking reservation. There were ashtrays in the room and it smelled of smoke. However, the staff apologized and moved us promptly to another room which was fine. Also, FYI, we noticed both of those problems (lack of lobby chairs and erratic definition of &quot;non-smoking&quot;) in more than one &quot;5-star&quot; hotel in China. My new tongue-in-cheek theory is that in China, a non-smoking room means nobody is smoking in there right now. I am not sure it is right to blame any one specific hotel for what appears to be an endemic problem in the Chinese hospitality industry. I would be willing to stay here again but I might trade up if my budget allowed.',
 'Supposed to be a five star hotel, however this was not exactly what I would call 5 stars.Pros:-great location - convenient for walking places - tianamen, restaurants etc-safe-internet-nice building interiors, food, spa-courteous staff-decent priceCons:-dirty bathroom - moldy, water did not drain in shower-smelly hallways - my entire hallway smelled of mold and cigarette smoke even though it was supposed to be a smoke free hallOverall: I would stay here since this seemed to be a common theme for higher end hotels in China. I would look for newer hotels first, but could stay here again based on price. I was in one of the higher floors so I think I was in one of the executive rooms based on our group negotiation',
 'We stayed at this hotel for 4 days.The room we stayed in was in pretty good shape but the bathroom was awful, the bathtub was worn out and the tiles on the floor showed some cracks.The airconditioning was not working so we had to sleep with the windows open for three nights. The location and food were okay especially the breakfast buffet.',
 'My wife and I spent 8 nights in the BIH and we loved every minute of it. It is a world class hotel with outstanding service, courteous and helpful staff, and quiet, beautifully appointed rooms. The bathroom was tastefully done in black marble, crhome fixtures and clear glass. The bed was one of the best we have ever slept on. There was even a &quot;pillow menu&quot; where you could select from different kinds of pillows to suit your taste. I do not know enough superlatives to describe the hotel. Spacious, elegant, with several outstanding restaurants. Opposite a shopping center with a McDonald is if you get tired of Chinese cuisine. Near a subway line, close to all the major attractions. The staff waited on us hand and foot and would not even allow us to pour our own wine at dinner. Very highly recommended. Excellent value for money.',
 "The tours that are available through the hotel all stop at  isilk factories'. This fact is NOT disclosed upon booking. The only purpose of these 'factory tours' is to get gullible foreigners to buy stuff. We can only imagine the level of kickback to the tour operator and the hotel.When booking a tour to the Great Wall for example... one expects to ONLY get a tour of the Great Wall, not a shopping expedition. They should offer  isilk factory tours' as a separate offering.We did not like being snookered.",
 'We booked our stay through a tour company in April of 2007. Realize that China is 5 stars are not the same as US 5 stars. The hotel however was generally excellent. The rooms had a view depending on which side of the hotel you were on. The staff was accomdating and always seemed ready to help. Generally we ate only breakfast at the hotel and it was excellent and the variety was extensive. The coffee was also much better than I expected and close to American coffee. The rooms could use a little updating but ours was clean and comfortable. The location of the hotel is excellent being within walking distance of major shopping areas as well as some historic sights. A little advice though, take a cab. The hotel staff will help you with a card directing the cab drivers where you wish to go. Not many cab drivers in China speak English which by the way, was not a problem with the hotel staff. While I had no preconceived notions about the hotel, it definitely was a pleasant stay and I would stay here again with no hesitation.',
 'We stayed 5 nights at the Beijing International Hotel as part of the Great Wall Marathon travel package. The hotel rooms are a little worn but acceptable. Rooms were clean and of fairly good size. The included breakfasts (international buffet) were of fair quality. For those looking to use the airport shuttle bus, there is a stop right at the hotel - only 16RMB to the airport. I would say in it is heydey, this hotel may have been considered 5 star, but now it is more of a value option.',
 'Just read a few reviews and honestly am quite disappointed with some opinions. But then everyone has their freedom of speach.Working and teaching in the Hotel field for over 25 years, I can be really objective about this particular hotel.True, it is big, old and due for renovations, which I was informed will be done this year. Actually a new section is under construction right now that will offer a new Reception area and lobby amongst other public areas. The existing lobby will be closed for renovations shortly.I encountered no mould or foul odours in my room. My room was spacious and comfortable but not extavagant for a 5* hotel but then again the price was right compared to other 5* hotels around the world. Some collegues got cards under their doors offering outside services but not I. And I heard of no knocking on doors offering after hours extra services from my group. The public areas were very clean, how many hotels do you see around the world with an employee constantly passing a dry mop in the lobby? This hotel has a staff of over 1200 employees and they are very present and pleasant. The trouble with some travellers is that they expect everyone in every city of the world to speak their language perfectly, especially the Americans! Wake up, open your eyes, ears and hearts to these foriegn destinations, the majority of employees working in the Toursim sector do their darnest to please the foreign traveller. At this hotel, they spoke much better English than I did Mandarin and I appreciated their effort.By the way, this hotel was just presented the presitgious 5* Diamond Award by the American Academy of Hospitality Sciences. This should say something about the Beijing International Hotel.',
 'I stayed on an executive floor for 3 nights. Contrary to others, I found the hotel very good.My room whilst not massive, was acceptable in size, very clean and everything bar the air conditioning worked. The executive floors provide free broadband internet and that worked well, apart from censoring the BBC.Tea and coffee were always available in the executive lounge.Staff at reception were always pleasant and responsive.Prostitutes seem to be a plague in Beijing. I did not get the cards under my room door, but they were hanging around the main entrance.',
 'I had been told this was a 5 star hotel and while the lobby area was very nice the floor I was on was not. As soon as I left the elevator there was a burnt rubber smell and the room, while spacious had dirty carpet. The bathroom had some mould on the door and tiles. The staff were very good but I would rate this hotel at 3.5 stars at best.',
 'The hotel was not as good (even though it is 5 star too) as the one we stayed at - at Chengdu.However in saying that - it was still a good stay.There were prostitute business cards put under our door during the night - but you just had to have a laugh really at the translations. Despite what other reviews say - we did not see any lolling around our corridors at night?The money exchange counter we had no problems with either. We went and exchanged a lot of 100 yuans for smaller notes - and the lady was more than helpful.The food was really nice - and the revolving restaurant up the top was quite the novelty.It is about a 25 minute walk to the Silk Market - and we paid 10 yuan for a taxi back to the hotel.McDonalds over the street if you feel so inclined - but there are so many lovely types of cuisine over there I would not be bothered.T :-)',
 'Located across from shopping mall, One block from main train station and about 4 blocks from major pedestrian only shopping area. McDonald is across the street. Several ATMs across the street. Lobby is nice, large, business center where you can use internet for a fee (10 minutes for 20 Yuans). Money can change in lobby. Concierge in lobby, very poor English and not useful. Written cards available at Concierge written in Chinese to show to Taxi driver. Cheap Taxis. Cost only 11 Yuan to Silk Market (7.6 Yuan to one US $)Rooms are decent but not fancy. Room thermostat is hard to control or not easily understandable. Room safe. No iron or ironing board (true for all Chinese hotels). Watch out for laundering...cost High.',
 'As part of a student group we had many expactations toward the hotel. First of all it is enormous! In a way it was like we where the only ones there..! But at breakfast we discovered that we were not alone=) The buffét was great; a lot of different food, the traditional egg&amp;bacon, but also japanese and a lot of sweet cakes, muffins and so on. On the other hand, to eat dinner at the hotel restaurant is an expensive experience, small portions and not especially good either. We had learned about the hotels spa/pool facilities, but as we had dressed up in the robes that were provided in our rooms and took the elevator down, it was closed. Though they kept saying it would open, it never did..As for the rooms, they were clean and with comfy beds and a lot of different complimentary toiletries. And my favorite, a tower of clean towels! Overall a nice hotel, but it is noticable that it must have been one of the first luxury hotels in Bejing.., but still, tasty breakfast, a feeling of freedom, free newspaper (in chinese) on each floor(the newspaper has one english page!), no noise, goldfish in the lobby and a currency trader (for free) in the hotel lobby.',
 'Stayed here as part of tour group. The shower (although &quot;renovated&quot;) had a very serious mold (or dead aminal) issue and smelled so bad we had to open window and leave open the entire time. I think they just placed &quot;marble&quot; like material over already existing fixture. The water pressure was very low and the towels were very tiny and old. They smelled like mold too, but maybe that was just because they were in bathroom. The constant &quot;business&quot; cards left under the door by the hookers and &quot;massage for gentleman&quot; ladies that were wandering the halls all night got a bit old, especially since I had my 13 year old son with me. One person in our group even had one of these women, which you could see on every floor just sitting on the sofa near the elevators) knock on their door after hours to see if they wanted any &quot;services.&quot; The breakfast buffet is good but the staff could care less that you are there, are downright rude, and claim they speak no English. The front desk messed up our reservation (giving my mother and son) a king bed instead of double and took a lot of arguing betwen our tour guide and the front desk to fix. The front desk clerk then went on make several nasty remarks in Chinese about the &quot;Americans.&quot; The currency exchange desk lady was very rude ans extremely slow. She refused to take any currency if it even looked like it had been plced in your billfold or folded in half (only extremely crisp new money could be exchanged.) Hotel had no ATM (money machine/teller) which was very inconvenient for international hotel. Internet was fast but cost $20 US for the day.  The worst is when we checked out they accused just about everyone in the tour group of stealing their towels, including us, which was funny because we did not even use the bathroom, including the towels, the last day due to the then unbearable smell. There are too many hotels, most in better locations and even across the street to waste time or money on this one. However, if you are forced to stay here, across the street (use the underpass located to the right of the hotel) and you come to McDonalds and a cheap grocery store for water, soda, ect.',
 'Great hotel, great room, amenities such as as gym and pool were under construction despite calling ahead to verify construction was completed. ABSOLUTELY HORRIBLE SERVICE!Charged me for 3 meals at breakfast two days in a row when I never had breakfast!!! Then pretended no longer to speak english when the same girl checked me in with great english language skills.Late check in at 10pm, hotel claimed they gave my room away and no longer any vacancy at the same price point. Would not give me a room upgrade at the same price despite giving my room away!!!Salon gave me a horrible hair cut (no surprise) then attempted to double charge!!!Almost late for my flight because check out took close to an hour. No exageration, close to an hour!!!Go somewhere else when in Beijing.',
 'This is a very nice hotel. Nice lobby, great views from the rooms. Highly recommend. This is not a flashy, unique hotel. Just an all around quality place.',
 'Nice hotel with revolving restaurant that offered a great view of the city. Service was great, hotel also has a spa. However it is a far walk to Wangfujing where the shopping is and to make the walk back as taxis are hard to come by.',
 'In true luxury fashion, the lobby and mall areas are exquisite, but the actual rooms are a step above Super 8 (USA) standards. It is clear that this hotel was one of the first luxury hotels in Beijing, and the location is incredible. As you walk through the lobby you may run into government officials from any continent or travellers from any region. The lounge/bar area is pretty neat with indoor patio style configuration with trees and fountains.The negatives: Unless you are willing to get the super-suite, they will put you in a sub-par room. Hope you packed an iron....to get you suits &quot;pressed&quot; is a pretty good fee as they mysterously have no irons in the rooms. There is no door hangar to keep housekeeping out (also mysteriously missing) so your guarenteed to have someone in your room everyday (something to consider if you are on official business). Beds are ancient but useable (I have seen worse). I guess one needs to remember that you are in China and not set your lodging expectations too high. On my most recent business trip I stayed in much better new-western hotels, but had limited tradeoffs in location and price....Welcome to China!Overall it is grand for show, but for actual lodging it is well below the Marriot/Sheratons of the world. I guess the location offsets the financial burden of staying in a average room.',
 'We have just returned to Australia from 7 nights spent at the Beijing International. As it was part of an organised tour and completely pre-paid, we had no idea what to expect. Having stayed in other Asian cities we thought it would be convenient and clean at best, cramped and with limited facilities at worst. We were very pleasantly surprised - Yes, it was convenient and clean, but it was also spacious and had great facilities. The service was efficient and polite, language only a minor barrier, most staff speaking quite good English. Bedding was comfortable, bathrooms clean and adequate with all the shampoo,etc you might need. Hairdryer also. Bottled water was supplied daily as the tap water is undrinkable. Also supplied was tea, coffee and whitener, as well as a kettle so that you can have that all important cuppa at the start and end of the day! The restaurants were good, coffee overpriced as it is all over BeiJing. Breakfast buffet includes all anyone could ever desire, no matter what part of the world you are from. We would definitely reccommend this hotel and will definitely stay again.',
 'Stayed at this hotel as part of tour package. It is rated 5 star, but it is not as nice as a true 5 star in Western countries. I probably would not stay here if I had to pay for the room (cheapest I found was US $130 for Nov).The location is great - 1 block from the main train station and subway. The airport shuttle also departs from the hotel parking lot. Looking at a map of Beijing, it seems like this hotel is only a couple of streets from the attractions. However, be aware that city blocks are long, so walking 2-3 blocks can take a while. However, taxi is very cheap (typical fare is less than US $2).Our room was a standard with 2 twin beds. The linen and towels were fresh. The temp in our room was very hot. There seemed to be too much central heating as we had our thermostat turned off. We had to cool the room down by opening the windows, but it was difficult to control how wide the window gap we want. One more thing I did not like was that the room was very dark even with all the lights turned on.There is a small refrigerator in the room. You get 2 small bottles of water for free, and there is a water kettle for boiling water before drinking.I think this is a decent hotel if not for the high price. There are a lot of other hotels that are cheaper and just as nice.',
 'Really nice hotel Very comfortable spacious rooms, nice food and very well located. When we booked we were quoted the standard price, we asked if they had any promotional deals and we were offered the same room for 3/4 of the price. Worth a try',
 'The hotel was nice the lobby was pretty grand looking and everything was very clean. We booked through a travel agency with a full package deal so I do not know exactly how much we paid but we were happy with it. Like most hotels we found in china the standard room has 2 twin beds so if you want something else I would coordinate that before hand. They are not bolted to the wall so we just pushed them together. The breakfast buffet was great and was included in our package it had everything from cereal and bacon and eggs to all sorts of chinese breakfast type items. Overall we were pleased the bathroom was great with all the shampoo, combs, lotion etc.. that you could want and the beds although kind of hard offered great bedding. All in all not a bad place there is a Starbucks right across the street and if you need to stop at a shop and get some snacks there is one by the train station about a block away (w/i walking distance). We felt very safe walking even at night',
 'Just returned from a four night stay at the Beijing International Hotel. It was the hotel our tour company booked and it was evident that a lot of tour companies use this hotel. It is the kind of hotel I probably would not of stayed at if it was not booked through the tour company, mostly due to price than anything else (a moderate room books at $220 US per night). The staff are friendly, the rooms are immaculate and the breakfast that was included with our room was very good, with a mixture of Chinese and Western cuisine. They have a business centre (20 RMB for 10 minutes on the internet), fitness centre, and spa (massage was wonderful). The hotel shops on the second floor were very expensive but the supermarket on the lobby level for pop, snacks, etc. was reasonable. Within walking distance to Forbidden City and a 16 RMB cab ride to the Pearl Market. A great place to stay if you have the $ and like a more upscale hotel. Only complaint would be that the front desk staff have limited English, which made check-in and check-out somewhat frustrating.',
 'h my nine year old daughter and would normally overlook hostels, but I was drawn to this one by the reviews and location. The ensuite with two twin beds was small but convenient, with cozy duvets and cable TV. (Also includes an electric water pot and tea, a chair, desk and side table.) For $37 US, it was a very good deal, especially in all the hubbub leading up to the 60th Anniversary. The bathroom had a strong sewer smell (welcome to China; it is pretty normal) and the one extra electric outlet was broken, but it was generally clean and the public areas were immaculate.The hostel is tucked in a quiet alley not far (maybe one block) from a bus stop. (Catch the #2 on the same side of street as the hostel to head to Tiananmen East/ #1 subway line or Qianmen/ #2 line) It is nestled between the Forbidden City and WanfangJie, the walking &amp; shopping street. It is also just a few blocks from the Night Market (tasty and exotic treats - from candied fruits to grilled lizards and seahorses), which runs from about 6-10 pm nightly. My daughter is pretty tough for 9 and we walked all over the city, but the front desk will also help arrange taxis or the information room attendant can help with travel logistics. They also have several tours they will sell you (expensive compared to using public transit, but competitive prices compared to other tour operators). We opted for public transit and had a blast (and total solitude!) at Great Wall Simatai. We walked to the Forbidden City, to JingshanYuan (2 kuai, highest point in the city with a bueatiful temple that looks straight down on the Forbidden City), Bei Hai Park (20 kuai, with 5 kuai ferry rides across the lake and plenty of cultural relics and nice park areas) and all around T Square. We also used the subway often, which was crowded but easy to navigate and VERY cheap (2kuai per single journey).We were gone all day every day, so took advantage of the safe lockers by the front desk - 1 kuai each time you lock it but well worth it &amp; big enough for a computer and small personal items.We stayed several days and enjoyed the breakfast - the best I have seen in China, even in the fancier high dollar hotels. It always had a couple of Chinese dishes (spring rolls, noodles, fried rice,) either scrambled or fried eggs plus boiled eggs, croissants &amp; jam, veggies and dressing, meusli and fresh yogurt and fruit. The breakfast area and reading room are nicely decorated in traditional style, and do not forget to try on the Emperor/ Empress suits in the Information room and get your photo! (Take your own photo, but donning the suits is free.)There is a supermarket (turn left outside the alley, about one block on left) with plenty of fresh fruits &amp; veggies and even some western niceties (lunch meat &amp; sliced bread - even wheat!) without the upscale import prices. There is decent wireless internet in the lobby, and I was sometimes also able to pick it up in the room. It is free, but I believe there is a small charge for using their computers in the internet room.Overall, the staff was really friendly but not necessarily very helpful. They speak some decent English and run to help you with taxis, but if there is a problem you may get the Asian shrug-off. With the great location, breakfast, and moderately nice facility, I would certainly stay again and recommend it to friends. Had I not had my daughter, I would not have opted for the ensuite - save yourself the stink and get an even better deal for a fabulous location! As always, take ear plugs just in case! (I never needed mine.)',
 'Really affordable with friendly staff. Located about 10 mins from Forbidden City which is a must see attraction. Handy supermarket a couple of doors down, with really cheap water and other food stuffs. If you opt for breakfast as a extra it is a little expensive compared with food everywhere else at 30Y , but is an all you can eat, we enjoyed the museli. The information office here are really helpful and can book tours along the great wall etc. and train tickets, they found us cheap flights to Hong Kong.',
 'Excellent budget hotel with all the facilities that you need. In walking distance for shopping and most of the major sights.Would recommend to anyone.',
 'Friendly staff, secure and pleasant facilities, right in heart of historic area. While there are more exotic and charming hostelling locations in the city, this facility is a well-run hotel-like option (as opposed to siheyuan/courtyard house option) within 10 minute walk of the east end of Tiananmen Square. However, being halfway down a long alley, it is not a well-known hotel nor is it an easy location to describe to a taxi driver.Free WiFi in the lobby is a nice amenity. Hostel staff took my heavy rolling luggage and escorted me into the lobby when I first arrived--better service than expected! They also watched the courtyard to ensure those who entered were residents or had business there.I was pleased with my three night stay.',
 "We booked just the one night here due to time constraints.The service was excellent - polite, efficient and informed.We were surprised by quite how good the en-suite twin room was. This is only supposed to be a hostel but it is 3-star hotel standard.The location is excellent - close by the Forbidden City and a leisurely 15-minute stroll down to Tian'anmen Square. The nearest metro (Dengshikou, I think it was) is about 10 minutes walk away (once you realise that it is quicker walking down the alleys) and the nearest bus stop is about two minutes away.The amenities are very good - reception, restaurant and tourist office.We liked everything about this place.If you require very comfortable accommodation in a very central location with very helpful staff then this place is it - at an unbeatable price.",
 'This hostel is so cool. Staff are all friendly and nice. Clean rooms. Wi-fi access in lobby is very useful. Location also rocks. Rates are very affordable. You will be amazed when you see the rooms. If you will go to Beijing, I will suggest that you stay here. More value for money? Stay in this hostel :) It is also near food strip.',
 'Rooms here are small, but clean. We stayed in a standard room with private ensuite. TV in room. Comfortable bed. Room is cleaned daily, and towels, soap, toothbrushes etc are provided. Chinese style bathroom: no partition between the shower area and the rest of the bathroom. Good location: 10 mins walk to Forbidden City or Wangfujing shopping street. Free bike hire with 600 RMB deposit. Free wireless internet in the lobby and bar area. Otherwise you can use their computers for 1 RMB for 6 minutes. Huge common area with TV, stereo and couches and books to read.Can be a little noisy at night, so bring ear-plugs if you are a light sleeper. Reception staff are very helpful with directions etc. Washing machine and dryer facilities available for a fee. They provide a free pick-up service from Beijing Railway Station if you call in advance. We took the Airport Bus from PEK (18 RMB), then jumped in a cab to get to the hostel. Cab driver got lost, so we had to put him on the phone to the hostel. Buffet breakfast is 35 RMB. Eggs, onion rings, toast, croissants, fried rice, noodles etc. Ok, but not fabulous.',
 'Booked accommodation through a language school - stayed for just over two weeks. I have never stayed in a youth hostel and did not know what to expect this experience was a good one. I had a room on the third floor, twin for single use with shower room(standard). I did not have any problems with noise, just the occasional late returner to hotel at weekend and that can be the same in any hotel. The hotel was refurbished about two years ago. The shower room is modern with pretty good fittings, tiled floor modern toilet (a toilet to sit on is not always found in Beijing) hairdryer and regular supplies of toilet paper, towels changed every day. Bedroom is part tiled and part wood effect flooring. TV and kettle provided with a couple of T bags every day. Lighting in room is OK but if you like reading in bed take a mini light. The hotel has a lot of English speaking staff - some have the minimum few words others a pretty good command of the language and they battle with the dozens of accents they come across every day. Comfortable seating in the reception area try to be there when they feed the fish with other tiny live fish. Seating area in the bar with big widescreen TV with DVDs available. Food and drink prices are reasonable, bar food is mostly western style and aimed at backpackers/students. Its not bad though and I believe Chinese food is available but I am not sure when because I never managed to be there. Breakfast buffet is now 35 yuan. Food OK. Tea and coffee arrangements are hit and miss. Take your own tea bag and ask for hot water. Coffee is not bad if it is hot. Internet access is not wireless so if you have skype etc you need the right equipment pay at reception and then find your allocated PC. The hotel is clean, well serviced and the staff are friendly and helpful. The hotel position is great for walking to sights - it will not suit you if you want a subway station on the doorstep. No problem if you understand the bus routes or are prepared to walk (about 15 mins). The hotel has the required cards to show taxi drivers to get you to the tourist areas or back to the hotel. If you are going to use the taxis a lot get someone in the hotel to write out the address in large print. Lots of the taxi drivers just need to wear glasses for reading! If you find a good taxi driver try to get their card and get a quote for anything you want to do farther afield. 3 or 4 people in a taxi to the wall is cheaper than an organised bus trip and you can get their earlier before the crowds.Beijing is safe to walk around, the area is residential so you will not see that many people late at night but it is OK even as a lone female. The people in the hutong close to the hotel are pleasant and used to the guests tramping through on the way into the centre. Bikes can be rented and tours/cars to airport can be arranged by the hotel. Changing money at reception is actually cheaper than using an ATM. Security boxes available 1 yuan per use.',
 'I booked a private room at this youth hostel. Having stayed at hostels before, I can say this was much better than most, if not all. Clean, all the amenities you could ever want or need, and you can not beat the location.',
 "Myself and my girlfriend stayed at the Jade Youth Hostel for a few nights while passing through Beijing. The location is fantastic - only a few minutes walk from the Forbidden City.Our room was very clean. Staff spoke decent english. Staff also booked our train tickets to Xi'an and a tour to the Great Wall.I would definately recommend this hostel if staying in Beijing. It looks more like a hotel than a hostel - so not so cozy - but definately comfortable.Rgds,GPS",
 "I booked this hostel through (--) (v good website that contains unbiased reviews from travellers)I stayed in the Beijing Jade Youth Hostel (part of international hostelling)address is No.5, North Zhide Alley, Beiheyan Street,, Dongcheng District costs 75Y (=£6) for one bed in a 4 bed dorm for one night (shared bathroom outside of room). They also have 6 bed dorms and twins with ensuite.It is very smart, clean, light and airy for a hostel. You can also get a breakfast buffet for 25Y and the nice communal bar area does food throughout most of the day. They have a tourist info office and you can arrange tours to great wall etc.I found it to be in the best location compared to othe hotels and hostels. It is walkable to forbidden city, tiannmen sqaure, main shopiing street, night market. Beijing is a very pread out city so be prepared to walk alot.Best way to get around is by taxi (cheap) - beijing is a very speard out city so be preparedt o do a lot of walking.I took the shuttle bus from airport to just opposite the department stores on Xichang'an jie - you can then walk to hostel = 40 min or take a taxi for 30Y.I was a single female travelling on my own and found it to be a safe city. Just be wary of young people coming up to you posing as struggling art students who then take you to their art shop and conn you into buying paintings that are a lot more exp than what you can get in the market. Also be careful of the rickshaw drivers. I had an experience where i wanted to go from A to B and I bartered for a price before hand. He then took me on a long tour of the backstreets with historical facts and then demanded a lot more money!English is spoken by very few and those few only speak it to a degree so best to always have a map in english AND CHINEESE so you can point to where you want to go as taxi drivers tend not to speak english.It is a facinating city on the verge of change as they are preparing for the 2008 olympics. Lots of construction work going on!",
 'I have been teaching in China for seven months now and I have stayed a total of nearly 40 nights at the Jade Youth Hostel. The rest of thetime I live in a City some two hours away.If your looking for something cheaper than the hotel chains, the likes of Novotel etc, but something better than a typical YHA Youth Hostel, this place fits the bill. Everything about it is superb. From the friendly staff, spottlessly clean reception, great bar, tasty restaurant to the clean and comfy rooms. Located just 5mins walk from The Forbidden City, this gives you an idea of its great central location. For the cheapest way to book, go via www.hostelbookers.com or one of the similar sites. You get it slightly cheaper than paying at the front desk, though at the prices they ask, its not much at all! For a single bed in an 8 person dormitory - Y50. A single bed in a 4 person dormitory - Y60. Neither are en-suite, instead they share a shower room and toilet room. Both are cleaned very regularly, and are spotless for the majority of the time. Above that, a private double en-suite costs Y200 for the room. Having stayed in all of them, I would advise the 4 bedroom dorm over the 8, only because it can sometimes get a little noisy with people coming and going from the 8 person. The private rooms are ideal for those wanting a little more privacy.There is a tour agent within the hostel, where it is possible to book taxis to the airport, visits to the Great Walk and other City tours, all of which I have tried and found perfect.There is an internet bar that does what it says on the tin, cheaply (5Y for 30mins). The Bar / Lounge is very popular. A chill-out place to watch movies during the day, and a great place to warm up before going out on the night, with beers a mere Y4 and table football. There are some other hostels nearby that I have heard good reviews from too, but the fact that I never felt the need to go elsewhere on one of my many visits speaks for itself.The easiest way to get there is to jump in a taxi, call the front desk of the hostel, and get them to direct the taxi driver. Simple and easy.',
 'While the hotel had great prices (cheaper booking online in advance) and the rooms were adequate it is quite noisy. Not only are other guests yelling at each other in the thin walled hallways (they do have shhhh please signs posted to no avail), but one morning the employees were even on their walkie-talkies at 5:30am with the thing buzzing back and forth. If you are a light sleeper, it is not great. The rooms are on the small side but good enough for two of us, the shower is part of the bathroom so the whole floor gets wet, most of the hostel type part is spread out so there is not that meeting others feeling. The taxi had to call them twice on the way from the airport to find them but they are located within walking distance of a few places and it is easy enough to get a taxi at the end of the street, even at 5:30 in the morning! We would stay again, it was not awful, it just was not great.',
 'We stayed at the Beijing Jade Youth Hostel (Address: 5 Zhide Beixing, Beiheyan Dajie) in Beijing in September 2005 and we would highly recommend it to anyone looking for cheap but decent accomodation in the city. I think we paid around US$15-20maximum for a double room with ensuite. They also have dorm rooms available which are much cheaper...',
 'Me, my husband and our two children visited Beijing in November 09. We stayed at this wonderful hotel. It had a really helpful staff, who helped us arrange one trip th the great wall (private driver 8.30-5 =700RMB) and write notes that said where we wanted to go in Beijing, since the taxi drivers don´t understand english. We stayed in the VIP room, it was very spacious and clean. Breakfast was simple but good. The absolute best thing with this hotel is that it is located in a houtong, and it feels very traditional chinese. It is not one of those huge american hotels. When you walk outside the hotel you see how chinese people lives. We liked it a lot.',
 'A good place to stay with freinds or family with young children or teenagers, good services with speaking front officers, good foods for breakfasts both in Chinese and Western, clean and large rooms, beautiful courtyard, but not known much for taxisnear subway stations and easy going to tourist areas, be prepared for your map to find the hotel in Chinese for first arrival.',
 'Compared to hotel chains Sihe has its own personality: beautiful courtyard, nice rooms equipped with the finest furniture. You can spend your time reading in the very peculiar garden, finding peace and armony. If you are willing to pay for this... Probably suitable for families with children who needs rest and space. We spent our days walking a lot so we did not take advantage of these amenities.Located in a typical hutong, we always felt safe, no problem with taxi driver.Near to the famous Wangfujing street, within a walking distance to the underground (5-8 minutes).Staff is fantastic: helpful in sorting out every kind of problem, satisfactory level of english.Only one downside: the breakfast was quite poor.',
 'This courtyard hotel is down a narrow hutong but well positioned for the metro (less than 10 minutes walk) since the new lines were opened for the 2008 Olympics. The hotel is an oasis of peace with the most beautiful courtyard garden, friendly and helpful staff and a wonderful down to earth feel. We stayed for 4 nights (2 adults, and 12 and 18 year old boys) and had a lovely time.Highlights of our trip were: the Laotse Tea House evening performances of Beijing Opera, acrobatics and Fung Fu; visiting Mao is Mausoleum (but get there early; the queues move quite quickly; before you start queuing, you have to leave your bags in the building to the East of the Mausolem, across the road); the Forbidden City and, of course, the Great Wall.',
 'Sihe Hotel is in one of Beijing is remaining Hutong is. You have to walk about 1/8 mile from the main road, because cabs do not like to go down the narrow alley (they &quot;might get stuck&quot; between other cars). It is an interesting walk thru an old Beijing neighborhood. The hotel will arrange transportation if you request. We felt very safe in the area. Buses are on the main road, the subway is about 1/8 mile up the road &amp; there is a large grocery/dry goods store across from the subway entrance.The hotel is great, the staff is friendly &amp; extremely helpful. The place is not fancy but very clean, has AC, comfortable beds, and good (western) bathroom facilities. Sitting in a semi-private courtyard is nice. Rooms are of different sizes, ours was a little small, but that was OK. Breakfast is good.We really enjoyed Sihe Courtyard Hotel &amp; will recommend it to anyone. If we were to go back to Beijing we would stay there again.',
 'The hotel is situated in a typical narrow lane next to a row of old houses. Vistors benefit from ambiance of living with the locals. Easy walking distance to Forbidden City with Metro station and railway syation 5 to 10 minutes away. Very interesting area/',
 "We stayed here 3 nights and it turned out to be much more comfortable than we expected when we arrived.Reception is a small side room by the entrance. Staff were friendly and helpful although they struggle with English. As the name suggests, this hotel is a series of courtyards - all the buildings are single storey. As you walk from one courtyard to the next, you feel more and more distance between you and the bustle of Beijing. Most courtyards have a tree (all with IV drips!) which gives it more of a rural feel. The covered walkways turned out to be important since we stayed here through some very heavy rainfall - our rooms were completely watertight, but I saw that the kitchen had 4 or 5 buckets filling from a leaking roof!We had two rooms - single room for our daughter and a large double for us. Our room was furnished with traditional Chinese furniture and turned out to be very comfortable - although the bed was firm / hard, this was the best nights' sleep we had in all the hotels on our China trip (including some swish 5 star hotels).There are no meals here apart form breakfast. The best you can say about breakfast is that it is adequate. But they have free access to the internet (either your laptop or through their PC in the breakfast room), which we did not find in our other hotels on this trip.There are lots of street restaurants nearby - even KFC and McDonalds if that is your thing. We ate in a couple of the restaurants - the meals were cheap, tasty and filling; just order off the pictures in the menu.When you leave the hotel, remember which roads you are following so that you can find your way back - the hotel is down a small lane. Even so, our taxi (a large 6 seater) nearly always managed to get to the front door.Would definitely stay here again for that local feel.",
 "We stayed here for three days in April and found it to be a peaceful and comfortable haven with friendly and helpful staff.; a refreshing change from the usual large, characterless 'chain' hotels. We had an 'executive' room which was large and airy with four- poster bed; some of the standard roms did look a little 'compact' if staying for more than a day or two. Although access by taxi can sometimes be difficult, depending on the willingness of the driver to venture down the narrow road, it is only a 5 minute walk from the main road, and a 10 minute walk from a subway station, from which the main tourist spots can be reached. Although the hutong streets are dark at night, at no time did we feel threatened when walking through them. Food is good and you are really made to feel welcome. Thoroughly recommended if you want to try and get near to a 'chinese' hotel experience (with free internet access!)",
 'We stayed in this hotel for several nights, and loved the charming architecture. The hotel courtyards, layout, and furniture were intricate and old-worldly, a totally unique travel experience. We used the hotel is free Internet daily. Our room was small and sparse, but nonetheless inviting after a long day out. The bathroom was not the freshest, but it was adequate and probably the only non-highlight of our stay. Staff was friendly and we enjoyed the hotel breakfast every morning (Chinese and American dishes), as well as the lending library of books and travel guides in the dining area. Walking through the narrow, winding hutong streets to our hotel was a highlight for the glimpses of back-street life it afforded. The hotel was a very convenient 5 or 7 minute walk from the subway, which we ended up using a lot after the first few exhausting days we spent walking everywhere. If you want to walk from this hotel to the Forbidden City, etc, you can. We did several times.',
 'Stayed some weeks in this wonderful and peaceful place. Everytime I came back it was a coming home. Very friendly and helpful stuff, they beautyful courtyard, my nice, clean and comfortable room. When hungry I could order good dishes from the small kitchen, delivered to my room with a warm and friendly smile. In this place you will not find five star cold luxury with bar and big breakfast buffet. You will find heartiness and security . Whenever I come to Beijing, I surely will go to SiHe Courtyard!',
 'We stay at The Sihe Courtyard Hotel for 3 nights at the end of March 2009. We found all aspects of the hotal to be outstanding from,1) the airport pickup which went without fault depite our filght being delayed nearly 5 hours and arriving after midnight2) the spacious room with a Chinese bed in which we had the best sleep for years3) the courtious and ever help full staff who could not do enough for us including bring additional heaters to the room at nearly 2am when we checked with the outside temperature at near zero.We found the area in which the hotel is located to be colourful and provded a great glimpse of what Beijing was like given that there are now less than 400 hutongs left of the 4000 that existed 15 years ago. We noted other travellers comments on taxis and the proximity to main trourist sights in Beijing. We found it easy to get a taxi, you only had too walk around 200 metre to the right to main shopping street ant 300 metres to the left to find ample taxis. Most had no problem in getting us back to the Sibe. The hotel was only 500 metres walk to Wangfujing the famous shopping street. In addition was only a Rnb10 taxi fare to the Forbidden Palace and Tianemien Square ; ie the flag fall!Note we generally stay at 5 star hotels and while the Sibe is not 5 star nor is it a glass box. You may like to see our review of other hotels in China which included 3 nights at The Sofitel Wand Beijing where we stayed after the Sihe',
 'Chose to stay in the Beijing Sihe Hotel mainly due to other reviews on tripadvisor, but also down to the pictures showing a beautifully maintained Hutong.The actual Hotel did not disappoint (when our cab from the airport eventually found it even with the printed out directions) you get a real sense of being in China and the room was lovely. But that was where all the good points seemed to stop.Thought this hotel would be a perfect location for sightseeing but Beijing is a deceptively large city. What on a map looks like a short walk turns out to actually be quite a hike and taxis necessary. However catching a cab in Beijing is no simple feat!!! The majority of cab drivers will ignore you and drive by if you are western preferring to pick up locals, and when you do finally manage to get one to stop the majority of the time they do not know where to go and refuse to take you! Especially if you need to return to a Hutong! The breakfast was rather poor, the restaurant at the hotel is a room roughly 10ft x 8ft with two tables in it, and as there are 12 rooms you generally could not get in there to get your food. Most mornings we had to rush in grab some food and retreat outside to eat it, which although was nicer than being crammed in the hot little room it meant you missed out on any freshly cooked eggs.The staff spoke OK English, but generally struggled to help when you had any requests and although there would be three women manning the front desks if one person had a problem it would require all three of them to sort it out. It was lovely actually staying in an authentic part of Beijing but the charm began to wear off after a few days of trekking back to the hotel. And certainly by the price you pay compared to other hotels for a B&amp;B.All in all I think we had been spoiled whilst visiting Shanghai previously, Shanghai as a city was much easier going and the people much friendlier, and since going to Beijing to visit the Great Wall I do not think I would have any reason to go back there.',
 'Stayed here for three nights in March and had a fine stay. We got upgraded for free to the VIP room which was huge. The hotel is not going to win any luxury awards but it is authentic and having been to Beijing before and stayed at Raffles you do actually feel as if you are in China. The staff spoke OK English, certaintly enough to get by, and were really helpful. The breakfast was not great (we gave it a miss two out of three mornings) and basic appliances such as an iron would have been useful (they do not have one in the hotel). It is not exactly a bargain but you are paying for where you are staying i.e an old Hutong than the amenities. If you want a Chinese experience, give this a try esp in spring/summer as the courtyards are really lovely.',
 'We thoroughly enjoyed our five night stay at the Sihe Hotel.We stayed with our young daughter prior to commencing the trans-siberian railway to St Petersburg.During our stay we frequently walked through the old hutong area where the hotel is located, both in the day and at night, and never encountered any hint of trouble.There are plenty of restaurants and shops nearby, and it is possible to walk to the main Beijing sites such as the Forbidden City within half an hour.The reception staff were very helpful, and the rooms were charming, comfortable and very clean.We also took out the bicycles for a very enjoyable cycle around Beijing, this was offered by the hotel free of charge.This is a great hotel for people interested in a real Chinese hotel rather than the western chains.',
 'This is a small, well-run hotel with a lot of atmosphere. It is in one of the dwindling number of central Beijing neighbourhoods that has not been modernized giving a different perspective on the city.',
 'We wanted to try life in the hutong and after reading reviews on tripadvisor, we booked ourselves a night in this hotel as our last stop in China. Room is clean, location was great within walking distance to tourist attraction. We checked out after a night stay and departed for the airport. We realised that we had left behind our Buddha pendant which was every important to my husband. We called the hotel, the staff was very helpful, they not only found it, they had it courier to our residence in Singapore.',
 'Stayed at the SiHe Hotel last week for 1 night in an Executive room. We had a very positive experience at the SiHe and I fully recommend it for liesure travellers to Beijing. Unlike some recent reviewers, I found the hotel to be good value for money. The hutong experience is very unique and, for better or for worse, is a shrinking part of Beijing life. The hotel sits nicely in a vibrant hutong in a very central location, but is quiet and peaceful. I am not one to give 5* ratings to hotels that are very good, only those that are exceptional. In my opinion this hotel is very good and I would gladly stay here again.My only warning on the SiHe, and it is not an issue for vacationers, is that I would not stay at this hotel when in Beijing on business. It does not appear to be an easy place to labor over a computer for many hours (eg, not great light in our room, electric outlets hard to reach), getting taxis is not especially convenient but was not a problem, and the location is not near the financial district (ie, any of my clients). But if you are not in BJ on business then not to worry!',
 'Great find! We had a small room but it was very clean and had all the amenities we need from a fridge to a safe. Staff are friendly and helpful. Location is convenient and tourist sights are within walking distance.',
 'We stayed at sihe hotel with our family in October 2008.We travel with our daughter, age 5. She loved the courtyard hotel very much. It is the beautiful hotel for Beijing as you get the feel for old style China but have the modern amenities you expect. We stayed in Executive room for three nights I think. Our room was spacious enough to enjoy and was beautifully appointed in antique Chinese furnishings. The bathroom had all the modern conveniences. The courtyard was very peaceful and we eat supper in it. How romantic it was in evening! We love the courtyard.The breakfast was very good value-with a very varied range of options for every taste-including hot and freshly cooked eggs and delicious coffee. The staffs speak English excellent and very helpful. They help us to arrange trip and hand luggage. Nothing seemed like too much trouble.The location is very good. Walk about 10 minutes to Wangfujing Street. The hotel is pretty close to Tiananmen Square, the forbidden City, Beihai park, etc. It is very convenient. We love this hotel. We will recommend the Sihe to anyone who wants an authentic Chinese experience while visiting Beijing.',
 'This was a very pleasant place to stay close to the centre of Beijing. It is a refurbished traditional courtyard home (Sihe) situated in a hutong (lane) that could be said to be a village in the city. The nearest subway station is Dongsi, about 10 minutes easy walk from the Sihe. The room we booked was a small-deluxe which was large enough for two people with minimal luggage, but cramped if you had more. The bed and linen were very comfortable and clean. Broadband internet access via cable and a flat-screen tv with mostly chinese channels. The bathroom was clean and modern but with slightly dog-eared towels and sluggish plumbing in the shower well. The breakfast was very good with an option of Chinese (omlette/noodles/dumplings) or continental style breakfast. The staff were functionally (perhaps impersonably) friendly in the typical Asian way. In all fairness, we considered it to be a bit overpriced for what you might get in comparison to say the Raffles (~40% more), or the Red Lantern Hotel (75% less). The location is excellent, and the Hutong delightful though and a walkable distance from the Forbidden City and the Wangfujing Shopping area.',
 'We stayed for 4 nights at the Sihe hotel and really enjoyed being in a courtyard style Chinese house (of which there are not many left now in Beijing). The staff were friendly although seemed shy and a little reticent - I think this might explain the previous comment about lack of conversation. However the timid breakfast lady did respond when my husband tried out his fledgling Mandarin with her each day, you just had to make the effort!The room was not the largest, in fact it was a strange shape - very long and thin - and stuffed full of antique-style Chinese rosewood furniture including a great four poster bed, which was lovely and comfortable with great crisp white cotton linen. The bathroom was surprisingly modern considering the rest of the property but I would agree with the previous comment that the towels were not up to scratch - grey and thin with frayed edges. Good walk in shower though. Agree that there was nowhere to put suitcase except on floor.A very good feature was that there were lots of English language listings magazines and weekly local guides (Time Out style) which made you feel a lot more connected to the city and that you knew what was going on and that your info on restaurants, bars etc was totally up to date. Other more upmarket Western chain hotels we stayed in did not provide these sort of magazines.TV only had 2 English channels and one of them had no sound! However you do not come to Beijing and stay in this sort of hotel and then spend time watching TV, you should be out and about exploring!Breakfast was not a huge feast of food although it was replenished if you needed more. With only 12 rooms it is unfair to expect them to put on a massive spread each day. However we are not the earliest risers and this meant our choice was a bit more limited - on days when we got up earlier there was a lot more food on offer.The trip (1 day with a driver ) we booked through the hotel to the Great Wall at Simatai was fine, it was 750yuan which was more than the other Wall locations but this was fair as it is a lot further. From what we could gather, a local taxi driver would probably have charged 700 so a good price to know that it was all arranged by the hotel.The hutong that the hotel is located in is great, as other reviewers have said, you can see authentic hutong life going on all around you. Also the main street (Dongsi Nandajie) is full of funky little shops and really great value local restaurants which were good. Subway station nearby as well as a supermarket and it is about 20mins walk to Tiananmen Sq.All in all this hotel seems pretty unique in Beijing and I would certainly recommend others to choose it over the dull Western chains alternatives. However being realistic when compared to those alternatives the price (we paid around 75GBP a night) is too high for the facilities and service you get. I guess you are paying over the odds for a unique experience. If you are not happy to do this then go elsewhere.',
 'Unlike most other reviewers here, I found this hotel to be disappointing and poor value for money - and I have lived in, and travelled extensively across, Asia for six years.The hotel seems to be trading off its image as a quaint, old-fashioned, Chinese style inn, and is charging foreign guests a premium price for what is, in fact, modest &quot;bed-and-breakfast&quot; service and facilities. First, the cost. I stayed for two nights at CNY 880 a night, including service, for a so-called &quot;deluxe&quot; room. I had stayed the previous two nights in an Executive Floor room at the Holiday Inn Central Plaza, currently ranked 1st out of 1,083 hotels in Beijing on tripadvisor.com, for less than a quarter more (CNY 1,094 a night). The comparison could not have been more stark in terms of levels of customer service, facilities and food quality. Do not misunderstand me: I never expected full-service Holiday Inn style facilities at the Sihe, but I did expect service, quality and facilities, in some form, that would justify paying over 80% of the Holiday Inn rate. I had a tiny room (815 I think) at the Sihe, albeit with a large double bed and clean sheets, but with not even enough room for two people to pass each other, and certainly no space for luggage to be properly stored and accessed - and there was absolutely nowhere else to rest a suitcase than on the floor.The bathroom was a square about the width of two small shower cubicles, with stains on the floor from from leaking pipes, thin and fraying towels, and not even enough shelf space to unpack toiletries.The televison was an old cathode ray tube model (flat-screen would have freed some precious shelf-space), with maybe 30 Chinese channels and just HBO and CCTV 9 in English: amazing, considering that it seems to be almost exclusively non-Chinese guests staying here. Free internet access is offered - this worked at first attempt and then was down (along with HBO!) on the second day. Second, the ambience. The staff were never exactly unfriendly, but equally at no point was there even the slightest gesture of friendliness towards us. The &quot;welcome&quot; at reception was a simple: &quot;Can I have your passport?&quot;. Even though my reservation clearly stated that two of us were staying, and two of us arrived together, the hotel assumed it was just me staying (and had gone so far as to remove a set of towels just in case I had dared to use them as well as my own!). When the two of us came back to the hotel later on, the staff must have realised that there were indeed two of us and came chasing after us to get a copy of the second passport (they later presented us with the towels that had been removed).I have no idea if the staff are competent in English - they should be, if they are charging sky-high prices to international visitors - because there was never any conversation or greetings from them. There is also an atmosphere of &quot;We know we have to have guests staying here, but we would rather you were not here and we do not trust you anyway&quot; about the place: for example, printed labels on the cheap-n-cheerful Lux shampoo bottle to remind us that it &quot;is not a gift&quot; (in other words, do not dare think that you can take it with you!); being followed out onto the street to ask us to check out at 10am even though we had just left our luggage at reception, deposited the key, and had said we were returning a couple of hours later; being asked to sign on arrival a pre-authorisation of 100% of the room charges on my Amex card (this has never happened to me in any hotel anywhere in the world, and certainly did not at the Holiday Inn two days earlier). Third, the breakfast. This is included in the CNY 880 but is poor value - we tried it the first morning, went to McDonalds instead the second morning. Of course the buffet was smaller than at the Holiday Inn, but it was the quality of the food that was such a disappointment - stale bread and cake, oily omelette, packet juice - all very basic and cheap stuff. A timid waitress watched over us eating in the tiny breakfast room, on low stools, never greeted us in any way, and re-stocked items on the buffet only when it was clear there was almost nothing left to choose from. It reminded me of breakfast at some of the youth hostels that I have stayed in. I repeat again that I did not expect five-star, international brand hotel standards, but I did very much expect value-for-money, and my stay was very poor value for money overall. My suggestion for first-time visitors to China, or Asia generally, who want to see and experience an authentic Chinese neighbourhood, is to spend their CNY 880 on a hotel that has facilities to match that price (such as the Holiday Inn) and simply pop across to the Sihe one day to take a few photos inside of the courtyard (which is actually not impressive in any way at all).In fact, the most interesting part of the hotel is what is outside, not inside: watching the daily life of the people who live in the hutong (lane) where the hotel is situated. Bear in mind also the hotel is barely accessible by car - our taxi dropped us on the main road, and we wheeled our bags down the lane to the hotel (a 5-10 minute walk).',
 'We really enjoyed staying here. The staff is wonderfully friendly and helpful--they even packed us a breakfast when we had to catch an early flight out. The striking thing about the hotel is how quiet it is. Your basically in the middle of Beijing, and once you get to the hotel you really cannot hear any city noise.They have free internet, a decent breakfast (w/ Western options), and the rooms were very clean. We stayed in two different rooms. The standard, which was a little on the small side, but had a newly remodeled bathroom, and a suite. The suite was comparable to the standard in terms of cleanliness and comfort, but it was about twice the size of the standard.The front desk staff also helped us arrange a taxi to the Great Wall at Mutianyu. It is about a 90 minute drive out there, and we had the driver from 9:00 - 5:30 all for around 500 Yuan. Their regular driver was unavailable, but the alternate driver was super nice and he spoke some english. He also took us to a wonderful dumpling place after the trek.If you do this trip, do yourself a favor and take the cable cars up (NOT the ski lift). Head left at your first opportunity, then circle back and take the toboggan down. If you take the ski lift, you will basically be climbing uphill all day long. The hotel is pretty close to Tianamen Square, the forbidden City, Beihei park, etc. We took taxi is to most of these places (the average price being about 15 Yuan ($2.50). To get there, we took the express train from the airport (25 Yuan per person). You need to transfer to the No. 2 at Dongzhimen. Then transfer to the No. 5 at Yonghegong (one stop). From there get off at Dongsi. It is about a 5 minute walk from the Dongsi station. FYI - We took a cab back to the airport and it cost around 80 Yuan (without traffic).Be sure to get the hotel card with its Chinese name written on it. We had a few instances where the taxi is did not know where it was. You might want to get the Dongsi metro station written in Chinese so that you have a landmark that most taxi is know about.',
 'We have just returned from Beijing were we stayed in this authentic little hotel situated in the Hutong. It was an amazing experience. The hotel is truly chinese with traditional furniture and atmosphere. On arrival there we were very scepticle of this little alley way and whether it will be safe living in this narrow residential street. Well, well to our surprise, I must admit that the most friendly, helpful and sincere people live in this hutong. The hotel staff were super. Always ready to help and advice when needed. The room was very small, with just enough space to move around the bed but still very clean and authentic. After all you do not live there you only sleep there. The bed was big and comfortable and so was the bathroom. We would go back there any time. Well done Sihe staff, you made our stay very comfortable. Great people!!!',
 'I booked this hotel on the basis of reviews here in TripAdvisor. And everything that I read was absolutely true. From the front desk personnel to the room itself, this is a fabulous hotel.I booked a triple room. When we arrived we were told we were &quot;upgraded&quot; at no additional cost. I always get a little nervous when I am told I am upgraded for no additional cost. But upon entering the room, 818, what a surprise. If you want to feel as though you are in China and not in a modern hotel that happens to be in China, this is the place to stay.It is located on a hutong. After several days the locals started to recognize us and us them. One problem is that many taxis do not like going into hutongs, so we indicated to the driver that they could leave us off at the main street intersecting the hutong. It is about a five minute walk to the hotel from the street.Maybe I had forgotten when I booked the room, but breakfast was included in our rate. What a wonderful breakfast it was, with both Chinese and western items. And egg dishes made to order.I cannot speak highly enough of the front desk personnel. Jillian and Fay (I believe their names are) were always very helpful and pleasant.The location is very good. Just about a 15 minute walk to the night food market on DongHua Men street. It intersects with a pedestrian mall anchored by Beijing APM mall.All in all, a great place, a great find, and very reasonably priced!',
 'This hotel was just what I was looking for in that it was small, in a tradional part of the city, walking distance to tourist things but plenty of real chinese experiences and local resturants (no english tho).the hotel is small with few rooms but had 24hr desk, organised tours, gave good directions and had good drivers.The room I booked was a deluxe double which was perfect for one or two. Dont go there if you want a pool, gym or swanky resturant . This hotel still has free internet, safes, A/C, etc.It was so quiet and leafy in the courtyard and very clean. A relief not to be in a western style high rise hotel.',
 'If the Chinese did B&amp;B is it would look something like this. Not everyone likes B&amp;B is, nor are they suitable for everyone is needs. There is no arguing matters of taste; decide what you want and make your plans accordingly. Viewed through that prism, I shall add my experience to the Great Sihe-Hotel-is-it-Elegant-or-Dumpy Debate.The location, once you--and your hack--overcome the initial *shock* of 1000ft of twisting &quot;hutong&quot; alley, is rather good, not far from the city center and with an interesting street scene all around. The deep set-back from the main road and atrium layout makes the environment very quiet. I printed the locator map (from sihehotel.com) as a 4x6 photo to satisfactory effect but the address in hanzi (??:???????????????5?) is almost like driving directions to get there and should be enough for an experienced cabbie. Inexperienced cabbies will have to call (??:51693555) in any case.The lack of an English speaker at (Chinese) night made changing our arrival date, which required someone from Travelocity to call the hotel, more complicated than it should have been.Our room was in mostly decent condition and the bathroom was modernised. It was, however, cramped: The doors impinged on the furniture and we had to shuffle our luggage around to open any particular piece. One wall had chalking paint that soiled our baggage and, if we were not careful, the contents. I think our room was smaller than most so you may fare better. Look for a booking agent that lists actual room area in square meters or some such.The atrium layout is gloriously pleasant in mild weather but miserable in the rain.The included internet was reasonably good. Ping times were around 100 ms, but with very little variation so the subjective feeling of the connection is quality was better than 100 ms makes it sound.The breakfast was as good as can be expected for a hotel this size. The breakfast room was rather cramped, but all the basics were covered.The tour operator, listed in the lobby but independent of the hotel, was a good buy if you do not have very much time. Seeing all those sights so quickly can be exhausting though.In sum, I would say the service side of the business is for the most part tightly run and they do a reasonably good job compensating for the property is shortcomings. But the limitations of the building are too jarring for me to recommend it without caveat. If this is your first trip to China, look elsewhere. If you are looking for the most luxury features for the dollar, you will not find it here. But if you are an experienced traveller, do not need any business support beyond internet, or are a little more adventurous than most, then consider it.',
 'My husband and I along with our adult daughter stayed here for five nights in May. While all our hotels during our two week plus visit were memorable for various reasons, this one was fabulous on all points: atmosphere, service, location, value. The hutongs are quickly vanishing: cherish the opportunity to absorb their community spirit by staying in this beautifully kept hotel. Our room was spacious enough to enjoy time indoors, the bathroom had all the modern conveniences one could want, and the courtyard was peaceful and magical in the evening. The service at the hotel is spectacular--do take advantage of the car service from the Beijing airport (the very reasonable cost is added to your hotel bill). The breakfast is delicious, though the small room can be overtaxed at peak times. We are walking New Yorkers so the hotel is location seemed perfect to us. The hotel is not far from a subway station--and the subway system is marvelous. Otherwise, we walked everywhere and were amused that nothing ever stopped the card game around the corner, though the players sometimes rotated. Our son, who is teaching in China, encouraged us to seek out reasonably priced, non-Western hotels during our stay--for price but more importantly for cultural reasons. It was good advice.',
 'We stayed at the Sihe hotel for eight nights in late April. We arranged with the hotel to be picked up at the airport upon our evening arrival, and were delivered to our destination quickly and efficiently. We spent the first three nights in a V.I.P. room, a suite that was beautifully appointed in antique Chinese furnishings. The last five nights we were in a senior deluxe room, also nicely appointed. Both rooms had attractive, functional baths. The beds were very firm, but not uncomfortable. The climate control was excellent. Breakfast was served in a small room that was pleasant, though a bit crowded. A lovely young lady served us, taking orders for omelets or scrambled eggs, and keeping the buffet stocked with steamed dumplings, vegetables, and meats, as well as orange juice, coffee, yogurt, and pastries. My only complaint: They need a larger coffeemaker!The Sihe is a quiet, beautiful establishment that is impeccably clean and friendly. It is a welcome change from standard chain hotels; one know one is in China when one is there. The only real drawback to the Sihe is one that has been frequently cited in other reviews: It is a fair distance from the main street on the Deng Cao hutong, and few taxi drivers were willing to take us past the entrance to the hutong. I would, nonetheless, strongly recommend the Sihe to anyone who wants an authentic Chinese experience while visiting Beijing.',
 'We stayed at the Sihe Hotel at the end of our honeymoon tour of China and can honestly say it the best hotel we stayed in through out our entire trip.The courtyard was peaceful and the perfect place to relax after rushing around Beijing all day. It was particularly pretty and romantic with the soft glow from the red lanterns at night.Our room, though smaller than typical chain hotels was beautifully furnished and we had a great Chinese style four poster bed surrounded in a rich orange silk. On a more practical note the mini bar and laundry service were very resonably priced.The staff in the hotel spoke excellent English and were very helpful arranging trips, taxis and bicycle hire. Nothing seemed like too much trouble.The breakfast each morning was good and there was a wide selection of things to choose from ranging from dumplings to croissants. We also ate dinner one night in the courtyard which was very enjoyable and good value.We enjoyed staying in the Hutong and gaining an insight into everyday local life in Beijing, however many taxi drivers did not know where the hotel was, so it might be worth asking the hotel to write down the name of the main road in Chinese.All in all we loved this hotel and it was the perfect end to our honeymoon in China - we would love to go back again one day!',
 'I have just been there for two nights, durling a short business trip to Beijing.Actually, the comments here is the main reason I chose there. And fortunately, it did not disappoint me~~~What impressed me the most is its antique style house, with the bed looks like those exhibited in the forbidden city.The delicate courtyard makes me feel good when waking up at morning.Also, the staff are also very nice, speaking english well, and much pretty~~~~it is a wonderful place if you want to experience the traditional Chinese residence and HUTONGs.',
 'Comfortable, traditionally furnished rooms with real character. Really felt as though we were in Imperial China yet without suffering any of the privations which should go with this. The courtyard gardens were lovely and a great location to make contacts with other travellers and compare experiences. The walk down the hutong was slightly nerve wracking at first - but soon felt relaxed and captivated by the sense of being in a real Chinese community. Room was very quiet. The most outstanding feature of our stay here was however the attentive and friendly service by the beautiful and attentive young women who were running the hotel. The food was very good value -with a very varied range of breakfast options to cater for every taste -including hot and freshly cooked eggs prepared exactly as requested! We also stayed at the larger and much more international 5* Crown Plaza and the larger Bamboo gardens courtyard hotels. Both excellent - but if you really want to stay in traditional China with a fantastic location and personal service - the Sihe cannot be beaten!',
 'My wife and I are just back from Beijing where we stayed at the Beijing Sihe Hotel for 5 nights and we absolutely loved the hotel! It is the perfect hotel for Beijing as you get the feel for old style China but have the modern amenities you expect. We stayed in the smallest room which is quite small but my wife and I did not need a lot of space as we sleep, shower and our own our way.However, the bathroom had been completely renovated with a tiled, steaming hot shower, clean toilet and sink...perfect! The hotel even offers free breakfast which was great as they will cook you eggs, bacon and also have traditional Chinese breakfast items.The staff all spoke English and they offered free internet service. We could not have been more pleased with our stay here.',
 'We stayed her with our family in March 2008. We travelled with our two daughters, age 4 and 7. They loved the courtyard hotel and I would recommend it for families. The rooms are large. We had a standard double room with two large beds, and they brought in a third bed for an additional 110 RMB per night. I would echo all the positive reviews, and add that for our children, they LOVED the hutongs. If you walk out the hutong and onto the main road, Dongsi Nandajie, and turn immediately to your right, you will stumble across a couple of neat shops that will hold young kid is interest. We found a small hair accessories shop, and we stopped every day for a small treat (barret, hairbands, and a couple of cute, stuffed animal) and a bit further up the road, a music shop where we stocked up on CDs. The next hutong up, heading to your right, has a number of small restaurants where we would have a second breakfast..tea eggs, fried bread, porridge. The breakfast at the SiHe was also good. Our girls went for the fried eggs and bacon and the cold, sugared cereal. Everyone was happy.Staff friendly and cheearful. Would recommend this hotel and the Zhong Tang on the other side of town any day over a large chain hotel!',
 'It was a fantastic little place in the middle of Beijing busy hutongs. Clean and comfortable, very peacefull and charming. The people working there were very nice and helpfull, and they all speak english. The food was also excellent.',
 'I stayed here with my boyfriend in early January after wanting somewhere special for a new year reunion....and it did not disapppoint. We had an executive room on a side courtyard which was really bright and airy and furnished well with traditional wooden items as well as more modern touches like cable TV, fridge, kettle and hairdyer. We also stayed in a standard room on a short trip back there and this again was everything we could have wanted from such a charming and traditionally styled hotel. I agree with a previous reviewer that the bathrooms were a bit chilly but the air con did wonders for heating up the bedroom and the hotel staff very kindly switched it on in advance of us returning home late at night along with a welcoming light. Have to contradict when it comes to the breakfast though - the room was really bright though not huge, all the food was nice and landed pretty much as soon as we did at the table (helps if you tell reception you are heading in there). The hotel staff were nothing but helpful sorting out hotels for us when we moved on and kindly looking for a book i would mistakenly left behind so I could pick it up a few weeks later. In fact I really could not fault the service at all. The hotel is in a really lovely hutong area of Beijing and close enough to everything (especially the tube) for it not be an problem for us but then I do not mind walking for 5 whole minutes to get to the main street as I prefer the quiet of the back roads. I would advise that you grab one of their business cards before heading out if you want to get a cab back though as the hutong is not well known but once shown to the drivers there was never a problem and they usualy know the main street that it is off. I think the fact that we went back three times during our overall travels in china says a lot about how good this little hotel is.',
 'My husband and I chose this hotel after reading the reviews on Tripadvisor and decided to splurge on their best quarters, a two-room suite with attached bath. It is indeed an elegant courtyard building in a romantic hutong neighborhood, but it is a badly run, overpriced hotel, and although we were too lazy to shift to a new place during our short visit to Beijing, we will not stay there again. Our room was pretty, but so poorly lit we had to go into the fluorescent lit bathroom to look at a map, even in the daytime. The bathroom was extremely cold, and despite the slick modern fittings, had slovenly touches, like a tatty old shower curtain hanging off a badly installed drooping rail, that were typical of the hotel in general. The breakfasts, served in a cramped, grotty little room, were cold, greasy and vile -- in four days we tried all the offerings on the menu. But worst of all, it took up to 40 minutes to be served -- as a tourist you want to be up and out early, not loitering eternally for a plate of cold fried eggs. There were loads of excellent snack stalls in the neighborhood which made the experience more galling. Someone on this site said of someone who would criticized the Sihe that they should try the Holiday Inn if they want bland Western service. I like the HOliday Inn, but I also like quirky places full of history, and I have lived and traveled all over Asia, so I am not a rube who can not handle something a little different. If this hotel, which appears to be run by a Singaporean company, is going to charge over $100 for a room, they should run it professionally and invest a little in training their staff properly and fitting it out comfortably. $100, in a city where a cab will take you across town for $5, is a considerable amount of money.',
 'I really do not understand why this place is ranked #1 in Beijing. I have spent ten days in Beijing, staying in several hotels, so I can give recommendations to people coming to my wedding in Beijing next year. First the pros: Yes, it is authentic, cute, and in a traditional and quickly disappearing hutong neighborhood. But now to the cons: - There are no amenities to speak of.- Definitely do not come when it is cold, as the heating in the room and in the breakfast room is not good enough to properly heat up the rooms.- Finding taxis that are willing to drive you back to the hotel is challenging, as they simply do not know the place or how to get there. Similarly, you can not simply step out of the hotel to catch a taxi, no taxis seem to be driving past this place.Of course, all of above is not a big deal for people more interested in history and character than a comfortable stay. However, having myself backpacked for 6 months in the past, I would rate this place an upscale backpacker place, not more. And this place is certainly very much overpriced for an upscale backpacker place.So in conclusion, thumbs down for poor price to quality. You can find much better places for less money in Beijing.',
 'Stayed 4 nights at Sihe Hotel in early December. Was anxious whether it would live up to the reviews, but no worries, it did! We were looking to stay somewhere that did not feel like business travel and that could not be anywhere else but China. This was it! We had an executive room on the courtyard - if it were not freezing cold (and smoggy), that would have been a lovely perk to enjoy - the furnishings were traditional style, the bed a bit hard but it had a gold canopy and was cozy. We enjoyed the Chinese style breakfasts very much. I would advise though that the hotel is hard to find and you will have to help your cab drivers to find it - print out the page from the hotel website with the map. Also, fyi if you are not a big walker, the Sihe is a good 5 minute walk down an alley from the closest main road, and it is a long walk to the closest sites (Lama Temple, Wanfujing St.). Luckily, cabs in Beijing are very reasonably priced! It was also nice to have the free internet, and the staff was SOOOO helpful, they arranged our train travel to Shanghai, helped us with ideas about where to go for meals and sights, etc., and patiently answered all of our questions. We also visited the Great Wall through the hotel is driver service- he drove us to Jinshangling and we hiked from there to Simitai, where he picked us up 5 hrs later (highly recommend if you are pretty nimble!). We were very glad we chose the Sihe Hotel.',
 'Since I went at the slow season, the hotel is very economical, even for the VIP room. The bathroom is okay, not great, but it is clean. The deco is great, my husband is very pleased with the room, I think they cramp too much ancient furniture into a small space, I would have preferred they do not put the lounge/chinese day bed in the room, because it make the room feel very cramp. The service is okay, they have all the basic services. The food is not bad, but it is not your usual 5 star hotel standard of choices. I think it is suffient.It is great stay after all my comments. I will definitely stay there again.',
 "We stayed in Beijing for a week. Staying in a traditional courtyard hotel like the Beijing Sihe in a Hutong turned out to be great for us. You get a real feel for the older Beijing and are only 3 blocks from the modern wide boulevards of the new city. The staff was excellent and helpful. The beds were a bit firm for our tastes, but totally acceptable. Breakfast with other adventurers trading hints each morning was also great. We stayed in two different rooms. The first was a  wouldeluxe' and was too small to unpack and live in for a week. Luckily they had a larger room (although it had two beds instead of one) that gave us a more comfortable space. Having internet access really made planning each day much easier - although if you do not travel with a laptop - there is an inexpensive 24 hour internet cafe at the end of the hutong on Dongsi Nandajie. Some people have commented about the difficulty getting to this hotel. We called them (using skype) and had them set up an airport pickup for us. The driver took us right to the hotel. After an 18 hour flight - this was really great.Finally - when touring town - we often had a tough time getting taxis to take us back to the hotel using the hotels business card.We found it far more effective to take a picture (see below) of the address of a shop at the entrance to the Hutong on Dongsi Nandajie. We would then just get in the cab and show the driver the picture on the digital camera display. He would drive us right there without any problems.Enjoy.",
 "My wife and I stayed for 6 nights in an Executive Room at the end of September. We wholeheartedly agree with all the positive comments from previous reviews.We loved the difference it provided from the big, bland, sterile chain hotels that are commonplace in Bejing. The executive room was very spacious and I believe they have two of these rooms facing the inner courtyard. The largest room is the VIP room at the north end of the courtyard. I would recommend trying to get an executive room as on a couple of occassions we overhead comments made by other guests about the lack of space in the standard room.Only a couple of negatives:* The head of our bed backed onto a wall that seemed to have running pipes behind it. We worked out the kicthen was probably behind it, so we simple slept at the other end of the bed. * The breakfast became a bit tedious after a while. The 'western' (or whatever similar name it had) breakfast had a Chinese twist to it, so by the end of our stay we were just eating the fruit. The bread was incredibly sweet for our taste.* A little bit tricky for cabs to find, even when you had chinese directions. I would recommend getting the chinese names of the nearest major intersection and than walking form there.We liked some of the local restaurants that are enjoyed by locals, they are very filling and very cheap. Along the major street at the eastern end of Lishi Hutong (which Dengcao hutong is off) there are a number of good eats. For the two of us, three courses with a few beers - cost about 90 RMB. Also there are a number of little shops within the surrounding hutongs that welcome your business. They are so cheap, we would often buy a few beers and sit in the courtyard at night after a long day. The big 750ml bottles of Tsingtao would work out to be about 30 cents (AUD) each! Much better than the mark-ups you get in Western bars.We hired a taxi driver through the hotel to take us to the Jinshanling-Simatai section of the Great Wall. It cost 650RMB, which is cheaper than any other quoted price I could find and you get driven up there (at a breakneck speed) where they wait for you at Simatai to finish the 10km (6 mile) hike. Probably the highlight of our China experience.If you get the chance definitely stay at the Sihe Hotel. The location is great (very central, about 20min walk to Forbidden City) and the staff very friendly and helpful, despite the obvious gaps in English comprehension.For a couple of days we had a wonderful English speaking guide who took us around to where we wanted to go. She was very reasonably priced and had an excellent knowledge of the places of interest. If you want to know more, feel free to send me a message",
 'I booked the Beijing Sihe Hotel based on these fantastic reviews. I was very excited, but a little concerned that my mother and I would be disappointed. We were thrilled with everything about the hotel! The staff was friendly and helpful through our entire stay. We left our luggage with the front desk 2 days before we checked in (because we could not take more than one bag on the train) and when we arrived our bags were in our room. The staff went out of their way to make our stay outstanding from finding a restaurant that delivered late at night to arranging a taxi to take us to the airport at 5:00am.The breakfast at the hotel restaurant was wonderful! The Chinese Dumpling Breakfast was one of the best things we ate during our stay in China. A great way to start our day before climbing the great wall. The reviews stated that taxi drivers had difficulty finding the hotel. We had the address written in Chinese characters, and did not have any problem. At the train station, we went through 3 taxi drivers before one knew where it was, but it was quick and the driver who took us easily made it to the entrance to the hutong. Taxis have difficulty fitting down the small alley, so we walked from the entrance to the hotel each time. It was a short walk, and well worth it! Overall, this hotel was fantastic! I will stay here again next time I visit and cannot wait to stay here with my husband. My mother and I loved every minute of it! Believe everything you have read! Stay at the Sihe!!!',
 'Stayed here with my husband for three nights at the beginning of October. I cannot add much more to the reviews already written, as it really is as good as they all say. When our taxi driver drove off the main roads to go down little alleyways, and had to stop several times to ask people where it was, I was slightly worried but no need as it is a little gem of a hotel, in a traditional Beijung hutong (laneway) and only two minutes walk to a main shopping street. The hotel is small but beautiful, all of the rooms set around a courtyard, It is prettily lit with red lanterns at nighttime. We were in a room fronting on to the hutong and this was our only complaint-it was extremely noisy, especially as there was a house being built across the road and digging and drilling took place at all hours of the night! But this was just unfortunate-if you had any other room this would not be a problem. The room was small but cosy. There is a free connection for internet if you have your own laptop-a big plus for us. Finally the staff were very helpful, booked restaurants for us on several occasions and were always ready with advice and maps. Given the price this is unbelievable value for an authentic Chinese experience.',
 'The many reviews already written are very representative, and were the reason that we stayed here. Not at all disappointed. We found the staff very friendly and very helpful. This hotel is for those who want to experience China, not another generic, high end hotel in a big city. Some of the comments had me wondering whether we would have some trouble finding it. Our taxi from the airport had some trouble, but it was quickly and easily resolved by the driver with a call from his cell phone. The hotel is very conveniently located. The city center is within walking distace. This was our first trip to China, and we will be coming back.',
 'If you are looking for an adventure this is it. We went to China in August on our honeymoon. I talked my hasband into staying here for one day. He was shaky about &quot;traditional&quot; hotels. We loved it. Our room with the canope bed was just like the ones in palace. The bed was great. Bathroom was OK: clean, simple, in working order. The yard outside had roses and a date tree full of dates. Older couple enjoyed their coffee and paper there. Ones you hind your way out of the labirinth of small sreets you will find a wide avenue with bright shops and restaurants. We will come back for our anniversary.',
 'We loved this little hotel ! We booked one of the more basic rooms for our 4 night stay but were more than happy. It was a large room in the corner of the courtyard with a massive bathroom (fantastic shower), mini fridge, tv etc and a brilliant aircon.We loved the authenticity of the place and the helpfulness of the staff - they could not do enough for you !Would definetly recommend to anyone wanting to experince Beijing and not just a bog standard chain hotel',
 "We also booked our stay in this hotel because of the posItive reviews already submitted by other Trip Advisor members. We were so happy that we did. This hotel does not disappoint. Our room faced out onto the lovely, quiet courtyard. When we were having our breakfast there the only other occupants were the sparrow- type birds. The hutongs are really interesting and safe and it is such a shame that they are fast disappearing to make way for `progress'. Our bathroom was great. Modern, clean and well stocked. The staff all spoke English well and were extremely helpful. We booked a taxi to Simatai through the hotel and the driver was terrific. Friendly, helpful and a safe driver. If we are lucky enough to return to China we would certainly stay again in this hotel.",
 'I booked this hotel on the strength of the other reviews on this site, which give an accurate picture of a very unusual property. If you are a little bit adventurous, and do not want a hotel that could be in downtown Chicago, go for it. If you have doubts about an interesting local (very safe) neighborhood, or if you want a glamorous reception area and a luxurious breakfast, do not. I personally would never stay anywhere else in Beijing. The courtesy and helpfulness of the staff, who even sorted out a furious and voluble taxi driver who had picked us up in the pouring rain and then wanted us somehow to dry off his seat covers on arrival, was exceptional. The hotel car and driver (650 RMB for a whole day at Simatai Great Wall) was a superb and economical arrangement for three of us (and they could have taken four). They do your laundry on the same day, and it comes back sealed in little plastic packages!We had one of the Big Deluxe rooms opening off the main courtyard during our first 5 night stay, and the one on the opposite side during our 2 night return visit. They are identical, and very charming. There is a little fridge, working internet access, a room air-conditioner, a great bathroom with lots of hot water, and good furniture. The bed has rather startling silk curtains, but is very comfortable. The VIP room also opens on the main courtyard: the other, smaller rooms are in side corridors, and maybe are less charming, though everyone we met at breakfast seemed very satisfied. I found it hard to figure the room configuration out from the Sinohotel website, but when we got there I was glad that I had sprung for the more expensive rooms, and enjoyed breakfast in the courtyard. We paid 980 RMB (yuan) a night. Sinohotel were helpful when I wanted to change my arrangements, and unlike Expedia they did not ask for all the money upfront.I hesitated to write this review since the hotel is a hidden gem that will soon be besieged by tourists, but I decided not to be a dog in the manger. Go, enjoy, be charmed, and feel you have really been to Beijing.',
 'Ditto all the previous excellent previous reviews. If you dislike Sheratons and like small, funky hotels with a more personal touch, this is for you. We stayed 4 nights and loved it. Reception staff were awesome and very helpful. Book your trip to the Great wall with them. Good value. Brand new car and friendly driver.Rooms are a bit small, but very clean. Breakfast in the courtyard every morning was a nice way to start the day. Oldbackpack',
 'We stayed here for 4 nights in July.The rooms were small, but it was worth it to be right in the middle of a real hutong, or neighbourhood in Beijing.The front desk staff was very helpful, they went over and above, and would translate everything to the taxi drivers for us.Most of the taxi drivers got lost trying to find it, but that was part of the adventure, and not a problem.Breakfast was included every morning. The western breakfast was average, but that is more than likely the case in most places in China.We rented bikes for very cheap and rode to the forbidden city which took about 20 minutes.I agree with a previous reviewer that if you are looking for a 5 star hotel, this is not the place for you. If you are looking for a great place to experience the real people of China and to know that you are in Beijing when you wake up, and not just another hotel, this is the place for you.',
 'We had a fantastic 2 night stay here. This is a real treasure and exceeded our expectations - the photos on here do not really do it justice. The location is fantastic. You really get the feeling of being immersed in the history &amp; culture of the real Beijing by staying here but at the same time you are only a few minutes away from great shopping &amp; major tourist sights. The staff are really helpful &amp; speak excellent English.There is little to say that has not already been written in other reviews because I fully agree with everything else on here. Make no mistake, if your perfect holiday is the luxury of places like Sheratons &amp; Shangri-La is this probably is not the place for you. Having said that, this was our 4th hotel in China - the other 3 were all 5 star &amp; offered luxuries not available here, but the character here is what you stay for &amp; I would definitely stay here again.You can walk from here to Tainenmen Square &amp; the Forbidden City although it is probably a 20 to 30 minute walk so take your comfortable shoes! Compared to places like Hong Kong we did not find Beijing a particularly easy place to get round. The underground has very limited coverage &amp; as previous reviewers have said a lot of taxi drivers only want to take you if it is a long journey. The bus service is by all accounts fantastic but we opted to walk most of the time and we found the walk through the Hutongs back to the hotel one of the highlights of our trip.',
 'this is the first review i have ever written for a place i have stayed but i found previous reviews very helpful and accurate when planning my solo trip to beijing so i hope to contribute to another travelers positive experience as well.i was looking for a &quot;real place to stay&quot; ; an authentic place that looked nothing like the ritzy hotels or chains nearby and i found it here at the sihe. it was quiet and comfortable......even though the beds are a bit hard. the couryard experience is just what i was looking for; tucked away in a hutong forcing me to participate in daily life. i arrived at 10pm, and when my driver took a turn into the dark alley i was a bit nervous, but for no reason really.......i immediately took a quick walk...old and young were walking and talking and others were playing checkers, and eating snacks. i soon realized that it was very safe and never had another thought about the location.addionally, there were several couples of women staying in the sihe while i was there......i say this because it seemed they were comfortable and felt safe.....always a good benchmark.i made my reservation several weeks ahead of time, and stayed for 10 days. i had to move rooms several times, because of scheduling (the same room was not available for my whole stay), but i really liked that......definitely stay in the vip suite if possible....it is just awesome!.bathrooms are modern and clean, staff is wonderful and helpful always, the driver is great and i would suggest having someone at the desk always write out directions to and from restaurants you are going to or shops, etc....(in chinese)...because it is true that cab drivers have problems with directions and maps unless it is in chinese and clear. i picked up a business card from a clothing shop at the entrance to the hutong and this facilitated an easy return to my area after being out for the evening.i traveled by myself to beijing, and found it very easy and the people helpful and nice. i would love to return to beijing and would hightly recommend the sihe and will definitely stay there again.the hotel recommended some great inexpensive dumpling shops nearby and also treat yourself to a &quot;blindman massage&quot;....they have a card in the lobby for that as well!!i was celebrating my birthday in beijing and several of the receptionists surprised my by presenting me with a birthday cake. now that is nice!',
 'I read the good reviews of Sihe but was still nervous about it. I can not express how great it was! The setting was authentic, the room was gorgeous (we stayed in a deluxe room), and the staff were genuinely interested in helping us. Each morning we ate our breakfastin the patio. It was the perfect retreat. I loved walking down the little alley (hu tong) that lead to the hotel. Do not hesitate to stay here. The only problem you will have is with taxi drivers being able to find the place. However, if you have the hotel phone number, the drivers can call to get directions. Also, once you get there it is better and much easier to use the subway system in Beijing. We discovered that many cab drivers could not read or were unwilling to drive shorter distances (a problem we did not encounter in Shanghai). Finally, we booked the hotel through Sinohotel.com and did not have any problems.',
 'Just got back from a 2 nights stay. It is really a gem of a place. Not for those who wants a big hotel buffet breakfast and a glitzy lobby. Location is very central, yet, atmospheric, has cable TV and internet , rooms are clean and air-con works well, shower and bathroom very clean, we liked the firm bed mattress. Beautiful bed and furniture we wish we could take home! Staff very helpful, and if you want to go to the Great Wall, get their driver Mr Lu, calm and competent driver, clean, nice smelling car - that is not always the case in China!. Also, try booking the dirver directly with the hotel, you will probably save a bit on the cost than trying to book through your agent/ website.',
 'The Sihe hotel is a real gem !This was my first stay ever in Beijing and I had to be there for a week. My first idea was to book a room at one of the larger and well-known hotels, where I would certainly find a good enough room ( and without any local charm ).Looking at the reviews of trip advisor however, I decided to try my luck at this smaller hotel and I have not regretted this decission at all !I booked myself one of the two &quot;executive&quot; rooms. These are very spatious and have direct access to the central courtyard. The furniture is Chinese (be assured the bed is long enough for westerners of more than 1m80 ;-) and gives you this splendid local charm I was looking for.Although the house itself dates back to the days of the Quing Dynasty, the hotel offers all modern luxuries: clean room, bathroom with bath and western toilet, internet access, the works...There is no buffet-style breakfast, but every morning you can choose between four kinds of breakfast (two being western-style and two being eastern-style). The offered choices change every two days.The staff is very friendly and helpfull. Their English is also more then adequate.',
 'I had a some qualms about adding another great review, but...this is a unique, intimate inn from the Qing Dynasty, right in the middle of a residential Beijing hutong not too far from Wangfujing and the Forbidden City. There are only a few rooms, each different, outfittedwith traditional furniture surrounding atmospheric garden courtyards in gracious Chinese style. Once you enter it is truly a different world from the noise, pollution and hectic pace outside. You feel like you are stepping back in time to a Beijing that is rapidly disappearing. The rooms include a free internet hookup. Minibar and laundry prices are extremely reasonable, rooms are clean and comfortable, the plumbing is modern and works well, the staff is great, you get a simple, yet homemade breakfast, you can rent bikes...what else can I say?Obviously if you are looking for a large hotel with room service, restaurants, shopping and glitz, this is not the place to stay. I alsowould not recommend it for those who have trouble walking or getting around since there are steps and thresholds to navigate. But if you are even a little bit adventurous you will find it a rewarding experience.As other reviews have mentioned, taxi drivers tend to puzzle over the address, even using the hotel is address card. I opted for the airport pickup on arrival -- pricier than a taxi but absolutely hassle-free. When returning to the hotel by taxi I suggest getting dropped off at the intersection of Dongsinan and Dengcao Hutong and making the short walk to the hotel.',
 'My wife and I spent one night at the Si He Hotel - May 20th 2007. I wish we could have stayed longer. We booked a package tour from Hong Kong with Dragon Air. The package took us to the Park Plaza for the first two nights. This hotel is about a 5 minute taxi ride from that hotel.The Si He is a bit hard to find, but once you have arrived it really is an oasis. The rooms are spacious and have AC, TV and mini bar. The courtyard is a great place to sit back and have a beer of a cup of tea. I would recommend stopping at the cigarrette store at the top of the street. My wife and I bought 3 Tsing Tao beers and 2 ice creams for 10 yuan! The breakfast is served by the plate - eggs, bacon and toast along with juice and fruit. The breakfast is not great.My only complaint would be that the bed are a bit hard, but that is a matter of personal choice. If you are looking for a unique experience and are willing to live w/o room service and other full service facilities - gym/pool etc I would recommend giving it a go.Lastly, the staff at this hotel are excellent. The housekeepers and front desk staff provide a level of service that 5 star properties would be proud of.Good luck in your travels.',
 'This hotel is fantastic! Just completed my stay there and I would recommend it to anyone! The staff is extremely friendly and the atmosphere speaks volumes! If you can, do stay here!',
 'This hotel was a traditional style chinese hotel,in the middle of beijing, Hard to find but well worth the trouble. This was the very best hotel I have ever stayed in it was quite and secluded, even though it was in the city you could not hear the traffic,The staff were friendly and help full and the room was well furnished and really clean. and sitting out side in the evening was so relaxing. My only regret was that I had only one night here.',
 'I stayed at Ragegast Beijing for one night in Beijing. The rooms are top notch, easily comparable if not better than hotels in Beijing for double its price. Overall, no complaints. If you do not mind a not so fashionable part of the town for a great value, I would recommend it.',
 'A typical Chinese 5-star hotel. In measures and meters and facilities the hotel has everything what a 5-star hotel should have. On the other hand it is all very Chinese. Not always do the things function, the staff speaks a little tono English, so ifyou try to explain something it takes a bit more creativity. What was a pitty that there is no nice hotel bar and all restaurants close already at 10pm. The way the hotel is furnished and the size ofthe rooms are fantatstic. Also location is excellent. In fact quiet but very central. Much nicer to stay in a Chinese 5 star hotel then the well known international chains. Would come here any time again.',
 'After the Beijing Olympics we stayed in this beautiful hotel, which we had found on-line. We soon noticed that it was brand new with a few growing pains but a spectacular property with accommodating and helpful staff, beautifully appointed rooms and gorgeous bathrooms! At first we were uncertain about the location because it seemed quieter than anywhere else we had stayed in Beijing but soon learned that the neighbourhood was classy, young and had much to offer.',
 'When I searched for a hotel to stay for a family trip to Beijing, I found many reviews. When I read about Radegast I decided I would stay there, especially since most of the reviews were quite favorable. However, after 3 nights of no air conditioning and mentioning this each day, nothing was done to fix the problem. It is not unreasonable to expect those in the hospitality industry to remedy issues. This leads me to the conclusion that I will not stay at this hotel again! The first day we alerted the staff to the problem (which they said they’d fix) and when we returned that night it was not fixed. The second morning, we again reported the issue to which they said they would &quot;fix&quot; the problem. Again the hotel did nothing other than to make promises and treat our complaint as less than serious. Finally, on the third morning, we asked for the manager. At this point, they told us that they would move us, to which we declined. At this point it was too late and they could have done the first night to another room. However since we were leaving the next day, we were not going to pack, settle in to a new room, only to repack to leave the next morning. In our opinion, it was pointless. Why did it take 3 days to be taken serious? Our hotel room temperature was between 25 and 27 Celsius during which the weather was around 28 Celsius outside. In fact, the manager blamed the lack of air conditioning on the temperature outside. The manager even argued with us that if we opened the unscreened windows that it would have been cooler in our room. Is this how guests should be treated? During this conversation, we continued to complain, this time more vocally, that this should not matter and they were just not going to not solve the problem. We received the usual &quot;apologies&quot; but without any satisfaction. This for a $300 a night room!!! They would not refund nor do anything to remedy the situation. This is rated a 5 star hotel and yet do not handle complaints with seriousness nor treat their guests with any dignity. Our rooms were very uncomfortable due the temperature and I don’t think that this is a minor issue. My 75 year old father in-law’s room was the same. If you are contemplating this hotel, my advice would be to go elsewhere. If you should have any issue with the hotel, they will dismiss your complaint and you will have no recourse.',
 'This is another excellent, new facility in Beijing. The rooms are spacious and well-appointed with excellent facilities. The complimentary buffet breakfast was of a high-quality, with swift, low-key service. The hotel is within 10 minutes walk of most CBD buildings and the nearest subway station. While not as conveniently located as other hotels in the area business travellers should find its location acceptable. Tourists may find its location less ideal for their needs. Given that it offers nothing more than other hotels in the area, I would chose it over others largely on the basis of price.',
 'Very impressive hotel with great rooms with many amenities. Loved the soaking tub with the mirror / TV. Everything about the rooms and the hotel appearance are top notch. Stand up shower has overhead sprays and adjustable body spray. Hotal has a very nice spa with swimming and workout facility. The workout room is a little small and limited but more than enough for my limited exercise when on business. Hotel has 4 restaurants all with good food but the prices are a bit high. You can get a better meal for a lower price just walking a few blocks or taking a cab someplace. Would recomend Hatsume which is across the street for shushi or Machioni is (probably spelled wrong) which is just a block away on the 2nd floor. For the cost I would highly recomend staying because it was in my opinion a great value. Some of the Butt isHotel HVAC is eaither set to heat or cool for entire hotel Therefore depending on when you stay you can only make the room temp higher or lower but you do not have the choice of which one. We stayed in Feb and the room is were 80 degrees and there was nothing to be done since the building was set to heating. We tried opening windows but this did little to help. I am sure for some times of the year this is not an issue but it was a major issue for us. SPA / Fitness Center hours are not condusive to working out in the morning. Brochures said it opened at 7:00 the front desk told us 6:30 but it actually opened at 8:00 and we had to be at work by then. It also closes promptly at 10:00 so if you get back late from a business dinner there is really no room to workout. The people working the SPA were over attentive. Maybe in some cultures this is very nice but personally it was past creepy having people always around you and ushering you from the front desk to the locker rooms to the locker and trying to help you undress. This was anything but relaxing for me. I would have been much happier being handed a locker key and let to go on my way and if I need help just have someone around I can ask. I had a massage and the actual service was very good (though expensive for China) and as soon as she was done I was ushered out of the room to the locker room and then to the front desk by several different people. They could really take some leasons in how they could create a better more relaxed and enjoyable enviroment. Staff is very friendly but still working on their english skills. I did not have an issue with this some of the guys I was satying with did. Just know if it is something you require. Hope this helps. agan hotel appearance and the rooms outstanding jsut have an issue with the temperature control and spa/ workout facilities.',
 'I first stayed at Radegast for a business trip, and I liked this hotel right away during this trip. So now every time I go to Beijing, I stay at Radegast. It is a very modern, comfortable and well-managed hotel in the center of the business district of Beijing. The location is very convenient. I stayed at other five-star hotels in Beijing before, but I prefer Radegast the most.  The hotel staff is very friendly and their services are superb. Check-in is speedy. The concierges are very helpful, too. Every time I go to the airport from the hotel, the concierges help me find my airline is terminal number and tell the taxi driver. The hotel rooms are extremely clean and cozy with modernized lighting systems and electric curtains. The hotel has five fine restaurants that offer various delicious cuisines from Chinese to American to French. I personally like their French restaurant the most. It is French cuisine is very authentic. Their indoor sunshine swimming pool is fabulous. It is a big swimming pool with a constant warm water temperature. The pool attendants and gym staff treat guests like kings. You have to try. The hotel is also very close to several big shopping centers, such as Shin Kong Place, and many local restaurants. All within walking distance. Overall, Radegast is location and services are excellent. I like this hotel and would definitely recommend this hotel to my friends.',
 'We stayed in Radegast hotel for 6 nights in the end of September. the rooms were absolutely dreamy, specuosly clean, and very pampering. we got a great price from Hotels.com, 65$ per night, and this was defenitely the best hotel we stayed in for such a price (anywhere in the world). we were a little afraid since the hotel seemed to be far from the city center, but as soon as we got to China we realized that taxis are SO cheap, and the city is HUGE, so 5 minutes by taxi and 12 yuan, and we were right in the city center. so this is by no means a disadvantage.',
 'The Radegast was the first of two five start hotels that we stayed in while in Beijing (the other was Marriott City Wall) from 10/5/08 thru 10/17/08. In general, this hotel was great, but a bit on the unfinished side given that it was only operational sometime in 8/08. Let me start with the location. Our first impression of the location was a bit negative, it did not look like there was much around the area; however, after talking to some staff members and exploring a bit, we found out that there was actually a great deal of conveniences located within walking distance of the hotel (e.g. Walmart-- to get water, do not drink tap water in China, small fast food Chinese style restaurants, high end shopping malls with very nice restaurants). There is a subway stop (Guomao Station) approximately 15-20 min walk. A closer station is under construction. The hotel does not look that impressive from the outside; but once you get into the lobby, it is another story. You will be greeted at the door by the hotel is door person immediately and whisked away to the front desk. The lobby is full of marble columns and glass made adornments. The room was also quite luxurious with very modern color scheme and theme, flat screen TV built within the wall, very soft sheets, a lounging couch, a formal business desk, very impressive bathroom (with a TV). For whatever reason, the bathroom has a glass wall that can see to the living area of the room (an electronic curtain is used to create privacy). The hotel features 5 restaurants, a business center, a spa, an awesome pool, but a small gym. The quality of the service from the staff was 10 out of five! They were extremely courteous and professional. On one particular occasion, I left my guidebook in the cab. I asked one staff (concierge—Eddy, young guy in his early 20’s) to call the cab company on behalf of me to query about this. He not only did so, but he actually made arrangement for the cab driver to return my guide to the hotel. But I was only able to communicate this with my broken Mandarin as Eddy spoke very little English. Although the service was very courteous, it could be to the extreme. For example, when you go to the gym, two staff members, will greet you at the entrance and personally walk you to the gym. Another staff will follow you around the gym. Now the extreme part comes when I went to take a shower after using the steam room. A staff member actually asked me if I wished to let him put on my clothes! I’m not kidding. Needless to say, I politely refused. I think a lot of the staff was told to treat the customers with extreme luxury and some staffs (perhaps from the country side) interpreted this to treat guests like emperors. The restaurants looked really impressive; but a bit on the expensive side. One that we tried was the Radegast Food Bazzar (3rd floor), it serves local snack foods but made by expert chefs and served with a silver spoon. The taste was amazing. Some of the negatives include: there were two exposed nails left from construction in the bathroom. Although they were not in any dangerous location, it was definitely an eyesore. The quality of the air in the hotel did not seem very clean. It still had some construction odor, but I suspect this will be gone with time. They simply do not have ice for whatever reason, including ice machines on the floor (I think this is universal in China, they don’t like cold things). The fan in the bathroom was a bit loud and can not be turned off unless you turn off all the lights in the bathroom. The use of the business center was very expensive but if you have your own laptop to use in your room, this will not be a problem since they have free wireless internet in the room. Another possible drawback is that this hotel was designed for the business traveler, which overlooked some family necessities like having a drawer in the room. The staff members were extremely cordial and helpful but still in training and by no means able to efficiently communicate in English. Lastly, going back to the location, since it’s a new hotel, none of the taxi drivers knew how to get there. You should ask the concierge to write very clear and specific directions, including landmarks for the taxi driver (e.g. near the new CCTV building, the weird looking cube building which is walking distance from the hotel). In sum, you can tell that the hotel was somewhat unfinished but with great potential. You will be treated like royalty which generally makes up for some of the drawbacks of the hotel. In addition, it is highly suspected that the drawbacks are only temporary. We would definitely stay there again and highly recommend this hotel to friends (without kids).',
 'I stayed at Radegast Hotel CBD Beijing for a short business trip. The hotel is located in Central Business District in ChaoYang district in Beijing, on the same road as the new CCTV building. It is about 10 min walk to the new upscale mall in Beijing, XinGuangTianDi (????), where there is a subway station. Therefore, location-wise it is good. But since it is a new hotel, not many cab drivers know about it. So you would have to tell them to go to the CCTV building and drive from there for another 1 min down the road.From the outside, the hotel looks rather ordinary, and it is not huge. But on the inside, the hotel looks extremely luxurious. It is a five-star hotel, but since it was newly built and there was quite a bit of vacancy during the Olympics season, I got a 50% discount, so it is actually the same price as a 2 or 3 star hotel in the U.S.. Back to the inside- its main hall is amazing, with gold and marbles, its elevators has leather interior, the hall ways are nicely carpeted, and my deluxe room is huge, with guest reception area, 40 something inch flat panel TV, shower and bath tub separated, and there is another TV for the bath tub. The bathroom was bigger than the NYC studio I used to rent. The lighting and mechanized curtains were sophisticated, but the curtain switch did not work. The electric wall jacks were new, but my plug did not fit in properly. The bathroom door was newly finished but could not close entirely. So the hotel is new, but a bit unfinished; luxurious, but not always functional. (reminds me of many other things in China).The service is great. I needed an iron, a U.S. compatible plug, and have my safe box opened on separate occasions, and the service lady came pretty promptly and was very helpful. Not sure if she speaks English though. She looks like someone just from the countryside, down-to-earth but not internationally professional.Overall, I would stay there again given the price, location, level or service, and a chance to satisfy the pretentious part of me that wants to project an image of living in a five-star hotel, intentionally avoid looking too deep beneath the surface.',
 'My first time to China and great hotels. I had a tour with Pacific Delight Tours and this was our first hotel. Even if I tried I could not say a bad thing about this place. Staff is amazingly friendly, lobby is awesome, restuarant is beautiful with many options. There is a spa, bowling alley, 3 bars, business center etc... My room was huge and I had a great view. Beautfully decorated and my bathroom was fantastic.Its only a short 4-5 block walk to Tiananmen Square &amp; Forbidden City and if you walk north its about the same distance to the evening food markets. Every meal offerred a huge selection with incredible quality and freshness. I loved the omelet stations !',
 'We had good service. Something we did no know is they required us to deposit 500 Yuan at the time of check in. Either you pay cash or give them your credit card. We gave the cash which was refunded when we checked out. Be sure to keep your receipt.The room was large and very clean. However, the bed was hard.The buffet breakfast is excellent.This hotel is within walking distance to the Tiananmen Square. Because of the H1N1 scare, this hotel has a long range infra red light that reads your temperature as you wonder in the lobby.',
 'This is a very nice hotel. The location is fantastic. Walking distance to Tienneman Square, walking street just off the Square, Forbidden City and the famous Peking Duck restaurant. The rooms are very nice, with a nice large bathtub which came in very handy after climbing the Great Wall. The beds are incredibly uncomfortable. It is like sleeping directly on the box spring with a thin mattress pad on it. The food in the hotel is not very good and it is incredibly expensive. Skip the Italian Restaurant on the 20th floor. The food was terrible and way over priced. We did not see many other food options close by other than the duck restaurant. The staff is very friendly, helpful and accommodating. For the most part, we had no trouble communicating as most of the staff spoke fair English.',
 'We stayed at the Capital for 3 days at the start of our visit to China and first impressions were very positive. We arrived at the hotel at about 8am and whilst our room was not ready straight away it was only about a 30 minute wait. The staff generally were polite and whilst some had limited English we communicated without any major issues. The room was good with a large bed (a little hard but that sems to be the norm in China) and large flat screen tv with a good range of tv channels. Breakfast was adequate with a reasonable range of options. The location was excellent for Tiannamen square and the Forbidden City and there was a shopping area nearby also, although the area did not have much character. On the downside prices of food and drink were high when comared to similar standard hotels I have stayed in across Asia- we were charged about £4.50 for a cup of coffee while we waited for our room and soft drinks were also pricey. No wonder the bar and restaurants were empty! Our biggest concern, however, was that on checking out we were presented with a charge for items that we had definately not consumed from the minibar. Another couple checking out at the same time had a similar problem with items they had paid cash for appearing as outstanding charges. To be fair when we dug our heels in and reinforced that we had not had anything from the minibar the front desk staff did accept this and the charges were waived- unless there is surprise waiting on my credit card bill! All in all a more than adequate hotel for a short stay.',
 'We have just returned from our travels and spent 5 nights at the Capital. It is true what others say about the beds being hard and the restaurants being empty but neither bothered us. We had a lovely room in Club where the staff could not do enough for us. The food there was more than enough. The pool was great and usually empty too. Do not worry about location, we took a taxi everwhere and rarely paid more than the 10Y flagfall. There is a mini market open 24 hours across the road. I would recommend Club to anyone. They remembered our names each morning and how we liked our team. Ca not fault the room. If you want the Marriott or a Holiday Inn, do not go hear but this is the place if you want great service with a Chinese feel!',
 'Capital Hotel was a decent place to stay in Beijing, albeit a bit depressing. The hotel feels quite large, as the lobby/foyer area is enormous. Despite the grand entrance area, the overall feel was depressing as there were rarely other people around.The room itself was clean and housekeeping was quite good. The bed linens were nice, however, the bed itself was rock hard. I did not mind this, but for those who prefer cushy beds, this could be a problem. The bathroom was clean as well. In terms of size, the room was rather small.Breakfast was included in our stay, which was at the main restaurant downstairs. Breakfast was a mix of Chinese and Western food. Based on previous reviews, we steered clear of the Western foods, but we found that the Chinese food was almost inedible as well. The food was either completely tasteless or very oversalted. We did not eat any other meals (lunch, dinner) here, as the restaurant was always empty. A major downside to this hotel is that there are limited restaurant options outside the hotel that are nearby. This is a decent, safe place to stay in Beijing.',
 'OK hotel - 10 min walk to Tianmen square and the Forbidden city. Close to the Underground City.The rooms are quite big, but a bit outdated. Beds are big and comfortable. Breakfast was ok. The top floor restaurant is not that good, and quite expensive.',
 'We stayed three nights at the Capital Hotel in Beijing as part of a &quot;China Sampler&quot; Smartour in mid-May. We thought it was a really elegant hotel, with luxurious rooms and lobby. The lobby was adorned with lovely statuettes and a remarkable live fish tank.The breakfast was very good with lots of choices for different tastes. They even had an omelet making station for persons wanting a more &quot;western-syle&quot; breakfast.The location of the hotel seemed good, although we did not walk to any of the sights in Beijing. We went out for Peking Duck to a local restaurant, &quot;Made in China,&quot; which was recommended in Frommers Guide to China. The restaurant was decorated in an interesting fashion, but the food was just OK.Highlights in Beijing for us included the Great Wall, the Forbidden City and walking around a local park in the AM watching mainly local seniors doing Tai Chi, ballroom dancing, playing musical instruments or playing mah jongg.Beijing was great and so was the hotel. We recommend it to fellow travelors.',
 'Just a short walk from Tiananmen Square and The Forbidden City. Excellent location walking distance from both hutongs and major shopping streets. Umbrellas provided in room if weather is bad. Well appointed rooms - stayed in two different rooms on 17th and 14th floor. The first was a bit dated and both had very firm but okay beds. Two small bottles of complimentary mineral water provided in room every day. Razor, tooth brush, tooth paste, soap and shampoo refilled every day. Nice staff. Nice views from the upper floors. Some rooms renovated, some could use an update. Expensive bar. Good breakfast. Indoor pool seemed nice. Did not pay myself so can not judge on the price.',
 'Definitely a five star (Chinese) hotel, a long walk or short cab ride from from Tiananmen, the Temple of Heavenly Peace, and Wangfujing.Beds are on the firm side but not quite uncomfortable. Our room was well furnished, though not the most modern - cube TV, standard shower, tea maker.Our travel agency got us an upgrade to a club class room. This is pretty worthwhile if you can get it. Benefits include a laundry discount and one free shirt per day, two minibar sodas per day (but only certain flavors), free local calls, etc. There is free internet in the room (a greedy 100 RMB otherwise) and in the club lounge, where attentive staff will bring you coffee or tea while you check your email. Breakfast in the club lounge is more private with friendly personal service, although subject to annoyances like active kids or smoking businessmen. The buffet downstairs has three times as many choices; it is pretty good though not memorable. We came to prefer the club lounge.The staff is generally helpful but once beyond the front desk has limited English, particularly in the hotel is several superb restaurants, which include a Sichuan and a northern Chinese.',
 'This certainly does feel like a five star hotel. Others have mentioned that the beds are hard--well, they are--sort of like a padded floor. I slept well, however. As is the case in any Chinese hotel, be very careful what you use. I had a wonderful fruit basket waiting for me. Also, next to the fruit basket were two tins of tea. If you take one of the tins as a keepsake, you will be charged for it. Other amenities such as bottled water, razors, toothbrush, etc. are free.A big word of warning. The electrical outlets use the British three pronged plug, not the typical two pronged 220 European plug. I had an adapter with me, but I imagine they have adapters at the desk.The staff was very accomodating. The shops in the store are excellent, with a very complete and reasonably priced selection of pearls and jade. I only had breakfast there, but the food selection was very good. Of course, I will like any restaurant that offers litchee and hawthorn fruit for breakfast.',
 'I am going for an overall rating of excellent because I genuinely belive they deserve it. The locations is about as good as it could be in Beijing since Tianamen Sq, Wangfujing St and the subway are all only a short walk away. The hotel is clean and well appointed, spacious and remarkably good value for it is star rating. Meals and drinks are expensive compared to the local average but the mark up is no worse than you would expect and is intended to capitalise on the standard business traveller, not the tourist. English is not widely spoken in China but the staff are always happy to help by writing wherever you want to go in Chinese characters making it simple to get taxis. There is also a regular excursion to the Great Wall organised by the hotel which only costs 350 Yuan with an English speaking guide and stops at a Jade factory, a tea house and the Ming Tombs - excellent value.In short I recognise everything good that other reviews have mentioned and did not experience or witness any of the things mentioned in the negative reviews. I agree with everyone who said the beds are hard but personally it did me a world of good especially after all the walking I did explorig the city and the wall.',
 "I had a 10th floor room in Tower B, and I could see the rooftops of the Forbidden CIty from my window. The room was spacious, clean, nice bathroom; the king-size bed was hard, though. Since the water is not drinkable (I did brush my teeth with it), the room was stocked with 2 complimentary bottles of water daily (I always carried one with me, and since the hotel printed its name in Chinese characters on the bottle, I could always show it to a taxi driver, who always got me back!). The hotel is 2 blocks from a subway station and a very good bakery, if you get tired of the breakfast buffet. 2 blocks in the other direction is Tian'namen Square. Everyone at the front desk was helpful.",
 'Very big and clean rooms, Nice bed and good service.Hotel has bowling, pool and fitness club.',
 'Our stay started off by being informed by a very surly staff member that our room was not ready (even though it was after check-in time). She did not apologize or even make eye contact with us. We waited in the coffee shop for half an hour, then went back to check on things. They had apparently forgotten all about us, and did not even remember that our luggage was already with the bellboy. We were shown to our room: a cramped &amp; shabby hole. There was peeling wallpaper in the bathroom and all the furniture was chipped. We could have lived with that, but it was a smoking floor, while we had reserved a no smoking room. Back down to the reception desk, only to be told that there were no king, non-smoking rooms available in the whole hotel. After much back and forth, he told us he would &quot;upgrade&quot; us. The new room was slightly bigger, but still on a smoking floor. Almost immediately, the doorknob on the bathroom broke, and we could not get the door open. A repairperson fixed it promptly, after a housekeeper came by thinking we had simply locked it accidentally. The front door staff mostly stands around avoiding eye contact, and the lobby is usually crowded with tour groups, so the rest of the staff seemed to ignore anyone who is not part of one. The breakfast buffet is just not up to snuff. It opens at 6:30, and by 7:00 it is completely overrun and decimated by tour groups. The guy who is supposed to be making &quot;eggs to order&quot; simply makes them ahead and lines them up on the counter. The scrambled eggs taste like sterno. The Asian breakfast items are slightly better, but still nothing to write home about. The poor staff is running around barely keeping up with the demand for coffee, plates, and table settings. We have stayed in 4 and 5 star hotels all over China, and this one was downright disappointing. (One more thing: they charge 100 RMB a day for Internet service, which I think is highway robbery.)',
 'Forget those super-critical that gripe and moan that it isn’t a true 4-star, it is. I have traveled for business and pleasure for more than fifty years and stayed in better and in a hell of a lot worse. The rooms are as good and as well appointed as any 4-star hotel in any country. Are there better? Sure, but so what? From the well appointed lobby to the private dining rooms, from the details of 110/220 outlet in the well tiled-bath with separate tub and shower room to the tea service set, it is not only a 4-star but exceptional value. We took a SmarTour and were amazed at the value, location and cost. The breakfast (included) is plentiful and in many ways the basis for survival in Beijing for those who are concerned with the cleanliness and safety of less than top- flight local restaurants at top-flight prices. The other food at the hotel is horribly over-priced and tastes like Styrofoam, however. It is not only walking distance to Tiananmen Square, the Forbidden City and Wangfujing (shopping street &amp; Wangfujing creepy-crawler-on-a-stick eating alley) but a few blocks from the Friendship Store, KFC, Pizza Hut and Micky D’s. It is less expensive than an Econo Lodge in Savannah or a Holiday Inn Express in Tupelo, yet comparable to any Hilton, Sheridan, Forum or Crowne Plaza in LA, NY or Chicago.',
 'We stayed from 11-30 thru 12-6. Very nice hotel &amp; most staff speak english. Did not eat at the hotel, there is a great Muslim place across the street for breakfast, pleanty of little places all around for great fresh food. Jack, the bell capitan, hooked us up with a few places to eat &amp; a car to the Great Wall at Badaling for 600RMB without any side tours for 6 hours. The pool &amp; sauna were nice in the cold weather. Be careful of the basement. It advertises a Karoke Bar in the basement, but it is seemed to be several &quot;VIP&quot;rooms with girls and some were not really dressed when we first came across it early in the am. The rooms were fine, beds were REALLY hard and the floors not cleaned. Short walk to the square, about 15 minute walk to the pearl market. Nice location.',
 'Stayed at the Capital for 4 nights. Room was spacious and good value for the price. We were at the club level &amp; they provide good breakfast at the club lounge so that you do not have to be with the crowd ( although I suspect you can get more choices with food). Concierge was very helpful. Within 10 mins walk from Tianmen square &amp; subway station. Overall, excellent value for money.',
 'Looks like this place was nice at some point but no longer is.I stayed on the 11th floor of Tower B. I think the Tower A rooms are the nicer ones. First thing was I had requested one bed and there were two. Secondly the room was VERY hot. When I called down to the desk and they sent someone from housekeeping up to the room he just opened the windows. He said the air conditioning system was shut down for the season and no matter what I set the thermostat at, the air would blow hot. With the windows open the room never got comfortable but did get bearable. However, the room was now very noisy. All the street noise filtered in and that made it tough to sleep. Also, every day room service shut the windows and the rooom was hot when I got back from my day out.The bed was uncomfortable, the T.V. was small and fuzzy and the water temperature never got hot enough for a comfortable shower or shave.All of the hotel restaurants are very expensive and the food is fair at best. I stayed at some really nice places in China. This was the only bad experience.I would not stay there again!',
 'My husband and I spent six nights at the Capital Hotel. Room 906 has a view of a quiet side street. The bed was firm, but very comfortable. The bathroom has a tub, shower stall and a separate area with a sink. The carpeting and sink are showing signs of wear. There was a generous supply of towels and toiletries. I liked the small electric kettle and being able to make a cup of tea. At first glance the room looked very clean, but then I noticed a layer of dust along the window sill and on the TV cabinet. The bathroom was always cleaned, but sometimes the maid didn’t vacuum the floor. I could have asked that the room be dusted and vacuumed better, but I’m not sure if the staff would have understood me. The young women working at the front desk were always courteous. Some had a better knowledge of English than others. Before check-out, we were told we could pay by credit card for the drinks charged to our room. At check-out, we were told we had to pay with cash.At the time we stayed in the hotel, bus loads of guests were arriving and departing daily. This was only a slight problem when we wanted to ask a question at the information desk. The lobby was full of people, making it difficult to get near the desk. We never had to wait for an elevator. There were always seats available in the lounge.The buffet breakfast was included with our room. A good variety of Asian and western foods. My husband thought the quality of the Asian food was better than the western food. The breakfast room opens at 6:30 in the morning. Some mornings, by 7:00 most of the tables were taken. If you have to be out of the hotel early and want to eat, go to the breakfast room as soon as it opens.We had a great time in Beijing and a good stay at this hotel.',
 'We had a very nice room. Clean and nicely stocked with amenities. A lovely turn-down service at night. I agree with the other reviewers that the food is OK, not great. We had a Peking duck dinner there and it was marginal at best. You can get much better Peking duck in L. A. The comment about the front office staff is true also. I had an issue on our bill where we were charged for something we did not buy. They were not crazy about the idea of wanting to remove the charge. It took forever and some help from our Chinese tour guide. I think that they were just trying to wear me down in hopes that I would go away.',
 'we stayed at this hotel for 5 nights and were very pleasantly surprised. The lobby was large and modern. The room was very large and clean with a beautiful modern bathroom with walk-in shower and soaker bathtub. Terry robes and slippers were provided as well as complimentary tea/coffee/water. The towels were thick and fluffy. When my daughter arrived the third night, another bed was added and things were cramped but not intolerable.There were at least 4 restaurants in the hotel. We did not try any but saw that one offered a buffet breakfast with combination western and asian food for about 160 yuan-this seemed very expensive.The hotel had a small bowling alley and a swimming pool. The pool looked great and we were sorry we did not bring swim suits.Check-in was efficient. Staff was friendly and most spoke some English. They were very helpful when my daughter arrived in the middle of the day. We were out touring and they contacted us on our guide is phone and he was able to tell them and her where she should come to meet us.Location was excellent- 5-10 minute walk to Tiananmen Square, the subway, very interesting markets and also some up scale shopping.. There was also a supermarket where we could buy yoghurt, cheese, fruit, etc. for breakfast.We would definitely return there.',
 'My husband, daughter and I stayed at the Capital for 4 nights. The rooms are quite small so having an extra bed in the room made for cramped quarters. Nevertheless the rooms were well furnished and very clean. The beds are hard as they are all over China. This hotel is in a great location - walking distance to Tiananmen Square, Forbidden City etc. The hotel has a good range of facilities and restaurants. The service was fine but be careful of costs - a glass of milk ordered from room service cost us $8AUS. Otherwise we were happy with our stay.',
 'The hotel itself consists of two blocks – both huge and connected through the lobby. Most of the staff speak English and some of them were helpful while others seemed to be at a loss. Our room was in block B, on 4th floor – two single beds, TV, safe, tea facilities, bathroom (a bit on a dark side), small fridge (which was not restocked every day). The mattresses were hard but surprisingly comfy. There were three English speaking channels – CNN, HBO and CCTV 9 (Chinese international channel). There seemed to be two places to have your breakfast – you get vouchers either for the café or for the four season restaurant. There is enough choice for breakfast although some of the items did not have their usual taste. Anyways, on to the main bit: location. It stands on a street that is busy with traffic and you do get the usual noise (although that could be just the rooms facing the east qianmen street). There are always taxis available. If you come out of hotel and turn right in about 10 -15 min. you’ll get to the Tiananmen Sq. If you turn left and then again left at the first intersection you’ll get to the main shopping street in about 15-20 min. Next to Tiananmen Sq. there are the: Qianmen street (it has been restored recently and most stores are still unoccupied, but the street that runs parallel to it has plenty of shops) and Laoshe Teahouse (which has daily variety shows starting at 7:50 pm and finishing at 9:20; the shows include 20 min. of Chinese opera, 20 min. of Kung-fu, acrobatics, tea ceremony, etc.)Hotel organised a private trip for us to the Great Wall (we chose the Mutianyu bit) which cost 900 (EUR 90 equivalent) for both of us. Overall the style of the hotel was soviet – what I mean is that it was rather grand but not quite all there; but the location is central, rooms are clean and all the facilities are present. My advise is stay at the hotel but do not eat your dinners there (the restaurants are much more expensive and the quality of food is not as good when compared to all the little eateries around town).',
 'Nice hotel with good, clean rooms. Staff is very friendly. Location is quite central and about a 10 minute walk to the metro.',
 'We stayed here for 6 nights in July 2008. This hotel is very grand and our rooms were lovely. The room was very large and the marble bathroom was excellent. The decor of the rooms was a little bit out dated (think dark green and browns etc).The breakfast is seriously overpriced however the cafe and restaurant serve decent food (including Western food). The cafe is open 24 hours which is excellent for late night snacks. The buffet dinner is ok, a little expensive, however it includes free flow wine which we certainly made use of :-)The hotel is about 15/20 minute walk to Tianamen Square and Forbidden City. It is also a 15 minute walk to Wanfujing St. If I was going to Beijing again I would prefer to stay up closer to Wanfujing St. It is the main shopping street and has a lot more hustle and bustle, a nicer atmosphere. Capital Hotel is somewhat isolated in it is location, there are no little shops or restaurants which you can pop out to.The staff were very friendly and helpful though. They even rang Pizza Hut and ordered for us one night when my boyfriend could not leave the room because of an injury. They have good English and wrote all of our taxi destinations in Chinese for us.Overall, a lovely stay in the Capital, very pleasant hotel.',
 'good rooms, clean, good food, spa and shops are a little overpriced, pool is decent, most people at reception speak limited English',
 "We just returned from Beijing after staying at the Capital Hotel for 3 nights. We had a deluxe room with 2 beds, and it was a very nice, clean, large room, well-decorated and appointed. The bathroom was large, attractive (marble counters), and had a shower/bathtub combo. The bed was comfortable. The air conditioning was excellent. The lobby of the hotel is also very lovely and elegant, and the hotel even has a small bowling alley for guest use for a small 30 yuan (about $4 USD) fee. The indoor swimming pool is a bit small but adequate.I would give the rooms at this hotel 5 stars, but the staff 2 stars. The front desk staff are not very friendly. The first night, I asked a front desk person to call a local tourist attraction phone number to get information about a Great Wall tour (I would have called, but I do not speak Chinese), but the staff person at first refused to call the number. I asked again, and he reluctantly agreed to call the number for me. It only took about a minute of his time; I am not sure what his problem was.The next night, I needed some currency exchanged, but they stop exchanging currency in the hotel at 10:30 PM. I went to the front desk at about 10:40 PM unaware of the currency exchange closing time, but they refused to exchange any currency for me until the next morning. I know it was 10 minutes after closing, but their guest guidebook says to &quot;contact the front desk&quot; for currency exchange after-hours. Apparently they will not exchange any currency at all after-hours. You would think they would try to accommodate their guests' needs.The WORST though was the business center. If you want to use the Internet, prepare to get GOUGED badly. They charge 2 yuan per minute for Internet use, or roughly $18 USD an hour to use the Internet, which is a blatant ripoff. They also charge $1.50 USD per page for printing, another ripoff. The most I was charged for Internet in all the other Chinese hotels I stayed at was about $5 USD an hour. Also, the lady in charge of the business center lied about how much time I had spent at the computer. I noted the time I sat down at the computer and started using the Internet, but she said I had started 10 minutes earlier, happily charging me 20 yuan more than I should have been charged. I told her that was not correct, but she argued with me.The bellboys were good though, helping us with luggage and getting taxis for us. The front desk staff speaks pretty good English, so at least you can look forward to that.The hotel restaurant we ate at (the cafe on the first floor that serves breakfast), is overpriced, but that is the case at most hotel restaurants. A Coke costs about $3 USD, while it is about 40 cents from a local Beijing restaurant or shop. Avoid hotel restaurants if possible, because you generally get gouged.The hotel is within 10-15 minutes walking distance of Wangfujing Street, 10 minutes walking distance of the metro station, and about 15-20 minutes walking distance from Tiananmen Square/Forbidden City.Overall, I recommend this hotel for the great rooms and reasonable room rates, but do not expect friendly or even professional service from the staff. This hotel would have gotten 5 stars if not for the staff.",
 "Bejing, in my view, is working hard to catch on to western ways...while it is very western in some ways, many times I felt this must have been much what Japan was like, shortly after the war.The spirit is there, but the culture is so different. I always felt the Japanese can do whatever they want, more or less, in western, or their own style. China, is not quite there...like looking in a funhouse mirror sometime. If the above does not quite make sense to you, you will understand after visiting China.The hotel is a mirror of the above opinion....smart, stylish, and well located, it truly is a four star hotel....and in some ways, perhaps more. Comfortable beds, spacious room, great view...but with natural stone bath surfaces, the shower door still leaked profusely...but into a conveniently placed drain on the floor outside the shower...intentional design ? Beautiful stainless steel accents...apparently attached with rusty bolts, as the rust leaked out from beneath the stainless steel. Huge dept store sized windows...covered the the soot/haze that descends upon Bejing each day.A sumptuous buffet, rivaling the four/five star Japanese hotel(s) I have reviewed...and an enormous lobby. A basement level indoor pool (but you MUST wear a shower cap....ah the '50s live !)I would stay here again. Hint to the traveler: Do not drink the Bejing water...the locals are used to it: You are not ! The 7-11 behind the store is a great place for price and quality for fresh sandwiches and liquor (and bottled water...the hotel furnishes one small bottle to you each day).",
 'We stayed at the Capital Hotel in late April with a SmarTours package. The hotel was great and the location was very close to the Forbidden City. Hotel was very clean and the staff was very friendly. Sure the beds were hard, but it really was not much of an issue. I would stay here again. Taxis are very inexpensive and make getting around the city very easy. They always have taxis right up front at the hotel. We did book a car for two days because we wanted to head out of town and go to the great wall and did not want to relay on taxis to try to get back. We looked on Trip Advisor and found lots of driver recommendations for John. We e-mailed him before we went and booked his services for two days. The night before we were scheduled to go to the great wall John called our hotel and advised us we might be better to switch days so we will have nicer weather for the great wall. He was right, it rained the morning we were scheduled to go and was a beautiful day when we ended up going. John is English isgreat and he was full of information regarding Beijing. We really enjoyed our two days with him and would highly recommend his services. We e-mailed him at [--] and he has a website at www.beijing-driver.com. All in all, it was a great trip at a very reasonable price thanks to SmarTours. It was our first time using SmarTours and were very pleased with the service and hotels they provided.',
 'This hotel is perfectly located. You can easily walk to the Tiananmen Square, the Forbidden City, a subway station or the famous Wangfujin Street with all its shops. It is really convenient in such a city locked by endless traffic jams.I stayed in the new tower where rooms are very comfortable and perfectly clean. The breakfast buffet was delightful, served in a quiet garden-type restaurant. I also went to the Italian restaurant on the top of the main bulding: beautiful sight over Beijing and a good quality restaurant.This hotel is definitely a must in Beijing at a very reasonnable price. Do not hesitate to book there.',
 'The Capital Hotel is located on a quiet residential street not too far from all the action. A 15-20 minute walk will bring you Tiananmen Square, the Forbidden City, Wangfujing pedestrian street and night market. The hotel is also conveniently located between two subway stations and we used the subway quite a bit to get around (subway fare is equivalent to $0.35 US). Cabs were always lined up outside the hotel ready to take you wherever you wanted to go. Our room had two double beds with an over sized bathroom. The room was very clean and modern. The beds were extra firm by North American standards but very comfortable. Also, the bedding was nice white cotton duvets. The white towel robes and slippers were a nice extra. The room also included two free bottles of water per day and there is a kettle for boiling your own water. Don’t drink the tap water, not even to brush your teeth. The room did not have a digital clock so it was tough to see the time in the dark. We found the staff of the Capital Hotel to be quite helpful and spoke good English. I had inquired about a certain attraction with Ann from the Information Desk and she was able to call them for me. However, the number was wrong so she said she would look into it further and get back to me. Later that night, I received a handwritten note under our door informing me that she had done some further research and the attraction was not going to be open until late spring. I was quite impressed with her customer service!We ate breakfast in the buffet on the ground floor and found it more than adequate. Selection was ample and the food was always fresh. We really enjoyed the congee with condiments and fried doughnuts, warm soy milk and fresh fruit that included cut cantaloupe, watermelon, mandarin sections and canned lychees! There was a made to order omelet bar and traditional breakfast fare including bacon, sausages, toast, bagels, cereals and fruit juices. We also found fried rice, noodles, dumplings, steamed buns, bread pudding and fish and chips. Across the street, you will find a small convenience store open 24 hrs with basics such as beer, water, and snacks for very little in price.',
 'We booked Capital Hotel through a group package for really cheap. I was very nervous because it was so inexpensive, but boy was I wrong. I felt like I was in some big, international hotel in a multicultural city like Toronto.It was a very large and lovely hotel that is an excellent value for the money. Every morning included an american style buffet breakfast where you could load up on carbs to get you through the day. The beds were like rocks but the room was clean and nice. free internet too was a huge bonus!Dont hesitate to stay here.',
 'We just traveled to Bejing with our teenage daughter and stayed at the Capital Hotel. Great location with that little market across the street and so close to everything. Our room was just like a really nice American hotel and those &quot;hard&quot; beds were so comfortable even though at first we were not so sure as they have no springs! We ate a lovely included breakfast every day at the nicer hotel restaurant...delicious American style eggs and toast and everything Asian if that is what you want. The hotel feels a little like Las Vegas as all the big hotels in Beijing these days, but enjoyed drinks in the lobby bar and found the prices very reasonable. You can even order pasta, etc. at the &quot;coffee shop&quot; type restaurant if you need a change from all that Chinese food. We would definitely recommend this hotel.',
 "We stayed 3 nights at the Capital Hotel in Beijing and we were impressed with the accommodations. Yes, the beds are rock hard, but where in China are they not! The room was spotlessly clean. We loved the robes, slippers, and super soft towels. Having a safe to secure valuables meant that we did not have to worry about carrying all our important papers. The hotel is an easy walk to Tian'anmen Square and the Forbidden City. The breakfast that was included with our stay was quite good. Our room was on one of the non-smoking floors and did not have a cigarette aroma as we have found in other &quot;non-smoking&quot; rooms in other hotels.Although not located in the hotel, but almost in the hotel is parking lot, we found a wonderful little noodle shop. Go out of the hotel and turn right and turn right again. We liked it so much we stopped there twice during our stay. We ate very well for less than $4 a person.",
 'This hotel is perfect for those who want to explore Tiananmen Square, the Forbidden City and some of the really great shopping in the Wang Fu Jing Shopping Area. The shopping district is three blocks north of the hotel on foot, and you can catch the subway (Red Line #1) from there to the SIlk Street mall, which is amazing. Many of the hotel clerks do not speak English fluently, so allow time for checkin and checkout. Our room was on the 9th floor of the B Tower. The room was large and had a gigantic window. It was cold, however, and we never managed to decipher the cryptic thermostat. The beds are very, very hard- just about like sleeping on the floor. We asked for two additional quilts, and once you fold the quilt under you, it is bearable but we went home very stiff. Our bath had a gigantic soaking tub and a decent shower: both very nice with plenty of hot water. The daily breakfast buffet was great: toast, pastries, eggs (scrambled or omelets made fresh), sausages and bacon, potato cakes, porridge, cereals, fresh fruit and juices. Try the &quot;marinated egg&quot; which is a hot hard-boiled egg in a mildly vinegar sauce. The breakfast dining room is large and comfortable and the staff is attentive. We loved the breakfasts since they opened at 6:30 am and we walked off a lot of calories every day. Be aware that the money exchange desk can only convert dollars to yuan, not vice-versa, so dont change too much money the last day of your stay or you will have to wait in the lines at the airport to convert back to dollars. Also, the ATM in the lobby charged us a 7% service charge (this will vary by bank, of course)',
 'We stayed in this hotel from February 19-24 with the Smartours San Francisco group. Because we thought the tour price (total $940/person for 10 days with air and hotel) was such a steal, we presumed that Smartours would book us at an average hotel. Well, we were pleasantly surprised. This hotel exceeded our expectations. Truly a 4 star.The lobby was spacious with restaurants and shops on 2 floors. The decor was nice. A new Tower B building was added in April 2007 and was quite a long walk from the lobby. Facilities include indoor pool. gym, billiards room, sauna, business center (computer use was expensive at 2 yuan a minute), money exchange and ATM, bowling alley,business meeting rooms and parking garage. Some staff speak good English.Our room on the 7th floor at Tower B was large and modern with a view of the main street. Complementaries included 2 water bottles a day, coffee and tea, a percolator, small fridge, electronic safe, slippers, bathrobes, more toiletries (toothbrush, comb, razor, cotton swabs) in addition to the lotions and soap, and a bigger than usual TV (at least 25 inches) with HBO, CNN and ESPN. Some reviewers complained about the room heat so we simply turned off the heater and all was comfortable after that. The bed was very firm but we liked it because it provided better back support. The bathroom was big with a soaking tub. I did not find any DSL connection in our room although it was supposedly available in some rooms. The entry carpet had some minor stains but otherwise housekeeping was prompt and efficient and always kept everything tidy.Our tour included complementary buffet breakfasts taken at the lobby coffee shop which were all good with plenty of choices. Menu included American entrees (eggs, bacon, sausage, cereals, toasts, salads) and Chinese items (congee, dumplings, fried rice, chow mein) plus an omelette station staffed by at least 2 cooks at any one time. Service was exceptional (tipping not necessary but we always left $1-2.) Other than the breakfasts, we only ate one other time here, a dinner with OK food and price, since our optional tours included lunches and we ate out all the time (so cheap everywhere in Beijing especially the food courts at the malls in Wangfujing where you can have several meals for only $3 total.)What makes Capital Hotel great is its location. You turn right from the hotel and walk two long blocks (10-15 minutes) to reach the southern edge of the Tiananmen Square. You turn left and left again on Tai Ji Chang street, walk 2 long blocks (10-15 minutes) and cross over to the Wangfujing shopping area. Taxis were so cheap, usually less than $2 within the city center, e.g. taxi to the Silk Market was 13 yuan (less than $2.) The reception desk employees were always glad to write out our itinerary in Chinese on a hotel card to be given to the taxi driver and trips were made easy.One thing to remember: do not touch the stock of beverage/snack items. These are expensive. You can get those a lot cheaper from a nearby minimart. For those who want to stay in a nice and comfortable hotel at a great price within walking distance to Beijing is major attractions, Capital Hotel is a perfect choice.',
 "There were 6 of us in our group, including two teen-agers. We had three rooms booked as part of a Pacific Delights tour. We choose this hotel for its' proximity to Tianamen square, the Forbidden City and other places such as the Pearl Market and Silk Market.Our rooms were clean and always kept clean. Sheets were changed daily and the bathrooms were very nice. Yes the beds were firm (actually hard) but we all slept well and were comfortable. The public areas were also very nice. The teens like the bowling alley in the lower lever and spent one night bowling.We only encourtered a few problems. The rooms were very hot. Luckily the windows opened and we did take advantage and kept the open the entire week. Also one night we were very tired and decided to eat in the downstairs coffee bar were we had breakfast every morning. That was a disaster. Not only was the food inedible, but everyones order was incorrect and took an hour to get straigtened out. We had to go get a hotel manager as the wait staff did not speak enough English to understand us.I also found that the staff at the front desk were not friendly at all. They never smiled or initiated any conversation even a &quot;hello&quot; or &quot;Good Morning&quot; When approached they would just stare at you until you spoke. But the porter in the hallways as well as the chambermaids would greet us whenever we passed them.I would stay at this hotel again. It was clean and a very short distance to many places I wanted to be close to.",
 'We arrived late in the evening but check-in went very smooth and without problems. We stayed in the new Tower B and the rooms were just fine. House keeping did a fabulous job. It seemed that she heard us leave in the mornings for breakfast and the room was done almost everytime when we returned, a very pleasant surprise. Our room was inclusive of breakfast which was great. There were plenty of choices to satisfy even the &quot;pickiest&quot; of eaters. We looked in on the pool and excersize room, which looked very nice but we were too busy site seeing to utilize them. The hotel has a money exchange which is very conveniet also. The location of the hotel is great to, cabs are available at the front door, buses right out front on the main street and the subway is only three blocks away and nothing is cheaper for getting around the city then their subway system. If there is anything negative to say about the hotel it is that their bed mattresses are very, very firm and will take a few nights, if ever, to get use to them. House keeping was nice enough to bring me a few blankets to help pad the bed which helped but did not cure the problem. Would I stay there again, absolutely, the location makes it worth while..',
 'Just returned from a week at the Capital Hotel. We were surprised how modern this hotel is. VERY CLEAN. Nice room. Friendly staff. Close to Tianamen Square. Breakfast has a wide variety of foods.',
 'This is a very big hotel -- lots of employees, close to everything, normally we stay in much smaller hotels, we like to have control of the hotel, its not easy in such a big place.But in this case, we didn’t stay at the hotel – because of all the trips that we where going on.The hotel is clean, and the food is above average.',
 'We stayed at this hotel as part of the Smartours package. I thought it was great. Rooms were sparkling clean. HBO, CNN and a few other english stations on the TV. Very close to Tianamen square and other tourist spots. Internet was available for a price in the room (did not get the exact price) but I used the computers in the business center instead (about .25 cents a minute). Great toiletries in room (razor, q-tip etc) that was replenished each day. You also get free tea and coffee with a kettle, as well as 2 free bottles of water a day. Yes, beds were harder than in the US, but I actually found them to be really comfortable. Bathroom was very clean as well, and had huge soaking tub. My husband took regular baths (as the hotel provides bubbles in addition to shampoo and conditioner).Breakfast had a nice spread. Made to order omlettes and eggs, dumplings, fried noodles, congee, along with sausages, fruits, cereals, french toast etc. Really enjoyed out stay at the hotel!',
 'Stayed here twice in January - when we first arrived hotel was arranged as part of tour, and then when we returned independently at end of trip, we elected to stay again. Location is marvelous - walking distance to so many things. Hotel is quite nice. Tower A is suites, and Tower B is large regular roms with 2 double beds. Yes, all the beds are quite hard. You will be so tired that you will sleep anyhow. Yes, they may have plumbing challenges - first room toilet required plunging, and second room (Tower A) had both a stand up shower and also a tub with a flexible shower holder. Stand up shower - water never turned on, and flexible shower holder worked only weakly ( not enough to take a shower). The suite in Tower A was gorgeous, and we were only there 2 nights, so I took a bath. The breakfasts are buffet style with lots of things that you are not sure what they are, and enough things that you can recognize so you will be able to eat. I suggest taking a few snacks from buffet for during the day since it is generally hard to figure out the food in China. The biggest problem with this hotel is that there are not alot of ppl who speak English, and the few that do seem not to understand that you may need some help, even if you keep trying very hard to get some information. The most help you can count on, ( and you can count on it) is that the bellhop will write in chinese for you where you want to go, and you can show this to the cab driver. ( Tip -Get him to write the whole day itinerary down for you) This works sometimes, but sometimes cab drivers will not stop for foreigners, and sometimes the driver can not ( ? will not? ) read the writing. So you get back out of the cab. Overall the hotel rooms are well located, and very nice, the breakfast is edible, but you will have your work cut out for you getting around. This is true throughout China.',
 'This is an attractive hotel, but that is as far as it goes. The shower drain in our room was blocked and flooded the bathroom while taking a shower on our 1st night. The tub drain was not much better. Upon our return from a day is outing for our 2nd night, the drains were still blocked. Nothing had been done to fix them. They offered us another room, but with a 4:00 AM departure the next morning we made do with the tub shower by standing on our knees; using it standing up was next to impossible as there was no holder at head level. The tub was not clean enough to sit in. The room is rug was filthy.',
 'I just returned from a short vacation in Beijing where I stayed one night in &quot;Traders hotel&quot; and 5 nights in &quot;Capital hotel&quot;. The Capital hotel is located in a walking distance from the Forbiden city, Tiananmen and Wangfujing - the shopping street. I paid 70 USD per night at the Capital hotel, which was about 100 USD less than the Traders wanted for the same nights. I was surprised to see that the Capital is in fact a better hotel. The rooms were newer and cleaner, the service level was similar and the location of the Capital is way better if you are in Beijing for site seeing. The only disadvantage of the Capital hotel was the bed in my room. It had the hardest mattress I ever slept on, but with an extra blanket this was easily solved. I joined a couple of organized tours available from the front desk of the Capital hotel, since the groups in both cases were very small (6 people in the first day and 3 on the second day) and since only hotel guests joined the tours, I assume that the hotel owns the guided tours company. However, the first tour was not that good as the guide was not too much into guiding and just let the group wander in the different sites. The second day was the exact opposite! thanks to the guide (Laila) the tour was wonderful; she spend all day with us explaining, showing and sharing her skills. If you get to Beijing for a short vacation I definitely recommend the Capital hotel. If you join a guided tour offered by the front desk, ask to join Laila is group.',
 'My girlfriend and I got this hotel through our Highlight Tour of China. And this was the hotel we were given at Beijing.Upon arrival, the elegance of the lobby took us by surprise. Everything was very clean and neat. The look of the hotel seemed more on the tradional side with marble lining the pillars and walls. The staff that greeted us was friendly and nice. Most spoke english, and as most of the reviewers here stated, are all mostly young workers.As you can see in our pictures that the room was also very nice. The halogen lamps lit the room nicely and we had a room with a view of the main street. Unfortunately our rug was pretty stained up and was not up to par to the rest of the elegance of the hotel. Luckily they provided bathroom slippers and robes. Also 2 complimentary bottles of water a day was provided. The bathroom was very nice. During our stay however we noticed that the toilet was very low in pressure and did not flush very well. We did not know if it was because of water rationing or just the way it was but that was the case. Any &quot;big emergencies&quot; need two or more flushes.Another thing of note, and its just not this hotel but all hotels during our trip, was that the bed was ROCK HARD. If you are used to your soft ergonomic bed from home, you will be in for a shock. I mean NO bounce whatsoever! You might as well sleep on the floor, thats how bad it is. I suggest to bring something that may help you if you are going to find this a problem. But I heard that mostly all hotels in China have beds like this, so get used to it.The Gym was nice and clean with a half dozen treadmills and a couple of weight machines. In the back is a FREE billiard room with one table. Below the lobby there is a four lane bowling alley, which is an interesting touch. Everything was neat and clean and had friendly attendents.For restaurants we only had breakfast for our stay there. We went to both breakfasts on the lobby level. *TIP: GO EARLY, IT GETS CROWDED WITH TOURISTS!! Like near openeing time!* The breakfast spread was excellent!! Typical american fare was there; bacon, eggs, potatoes, fruits, veggies, etc... along with some chinese and japanese cuisine. The staff was fast and prompt with coffee and tea refills as well. Overall our experience was excellent, if we had any questions or problems it was resolved quickly and with no hassles. Its location was also VERY good. Only minutes away walking from Tianamen Square and the Forbidden City. I would definitely use this hotel again if we come back!!!***SOME GENERAL TIPS ABOUT CHINA***- Again, DONT DRINK THE TAP WATER!!- Bring extra Toilet Paper or Tissue Paper where ever you go! Beijing is getting better about their facilities but seems TP is scarce in some restrooms. The hotel can provide extra one upon request.- We brought Purell or Hand Sanitizer wipes just in case, and used them often!- There is a general store across the street if you want to buy some extra groceries. I suggest bring LOTS OF SNACKS from home, you might have a hard time buying chinese products that you can not read.- Buy and bring with you LOTS OF WATER!! Beijing is a very dry area and you will get dehydrated quickly without realizing it.',
 'I must say our experience at the Captial Hotel started off bad and continued through the 5 day stay. It took 40 minutes to check in and the staff did not tell us what the issues were. My wife described the hotel as &quot;a mile wide but only an inch deep.&quot; They have a very large labor force but when asked to do something about a problem, they have limited english and customer service skills to handle it. The location is great - walking distance to the major sites. The room was warm and when we called to ask for help, they said the heat was on because of the time of year and just open a window. We did so but the pollution and noise kept us up. The beds are VERY hard. We have been to other Chinese cities where the beds are firm, but these are the most severe. If you need some give to your mattress, do not stay here. I did not sleep well the entire time. The restaurants are good but pricey for Beijing. Finally, my wife accidently left her diamond earrings on the table in the room since we left at an unGodly hour to catch a flight home to the USA. We alerted the night manager (from the airport - 1 hour later in the very early morning) and asked to be contacted since we were sure the earrings were there. We never heard back from them. We were able to contact them by email after a few days and all they said was they had checked with the housekeeping staff and that they were not there. Yeah, right. We never received word from the night manager or the hotel manager. All in all, we survived but we felt the experience could have been a lot better for the money. There are so many places to stay in this City that are better for the same price. Skip the Capital. But if you do stay, be sure and not leave anything behind...the staff will keep it...unlike many hotels in China.',
 'Just returned from a trip to Beijing and stayed at the Capital Hotel. GREAT HOTEL! The room was very clean - bed was hard but that is normal in China. Staff was pleasant and spoke well enough english for us to get by. Food was good, Spa was beautiful and bowling alley is just cool.I recommend this hotel to any traveler. It is in a good location - close enough to Tianemen Square and to the Walking Street area.',
 'My wife and I stayed here while on a 2 week tour of China. Our room consisted of being a 2 room suite. The hotel is excellently located just a short walk from Tianeman Square and the Forbidden City. The hotel was clean and comfortable. The only problem we had was with the bed which was literally hard as a rock. Imagine sleeping on a thin rug on a hardwood floor, and that will give you a good idea what it was like in our bed! Other than that, the hotel included a buffet breakfast daily which was excellent. We would definitely stay here again, despite the bed.',
 'We arrived early morning, it was the first step on our visit to many parts of China and Hong Kong.When we first arrived we were greated with a smile and we were allocated a room in the B section of the hotel. This room was very scruffy with a pungent smell of tobacco and the clothes and laundry was not up standard for a 4 star hotel. We complained and was given a room in A section, it was definately an upgraded room and it looked 100% better than the one we had come from with a walk in shower and a bath.The staff at the hotel were very helpful and really friendly. The location of this hotel was excellent, it was a short walk from Tianamen square and the Forbidden City, and it was situated near shops where you could buy water and snacks. We found that the chinese people in the square would stop and talk to us, I was told later that they wanted to improve their English language skills. On times it did get a little annoying, but we were on holiday so what the heck.The hustlers were very persistant, but we found a sharp &quot;No&quot;, seemed to work really well.',
 "The Capital Hotel is a large full service hotel in a great location, a couple of blocks' walk from The Forbidden City and Wangfujing Ave (pedestrian shopping street). For other touring, we hired a driver (=$40 per day ) and while he spoke very little English, we had the front desk write down (in Chinese characters) our destinations for the day, and never had a problem. We typically take public transport when traveling but taxis and car hires are so darned cheap, and it is such a nice way to see the sights.Room was OK size for 3 adults/two oversized twin beds and a rollaway (extra charge for rollaway) took up the space in the room. Room was not fancy but was definitely 3* or maybe even 4*, nicely decorated, fabric bed headboards and nice paintings in room. Curtains blocked out all light, a nice touch.Room was clean and comfortable, and we had a street view (not noisy from our 8th floor room). Housekeeping service was iffy (beds not made one day but bathroom cleaned). Ask for more water anytime you need it and housekeeping will deliver. Water is not potable. Pool and dry sauna were nicely kept. Beware that the showers down at the pool do not offer soap or shampoo, so bring your own from your room. Breakfast was included in our rate of US$112 per night (a great rate based on my research and the hotel quality), a large buffet with a few Chinese choices (dumplings, noodles) and American (omelets) and European (cheese and salad) standards. There is a bowling alley (4 lanes) in the basement and 2 other restaurants in hotel, but do not spend your $ on hotel restaurants when you have Beijing at your doorstep. Across the street and a bit to the right of the hotel is a little grocery store with cheap/local prices and selections, so you can stock up on more water, snacks, beer etc. It is also a good cultural experience, to browse the shelves and see the standard food products that local citizens buy everyday. VERY interesting! Be forewarned : hotel staff does not speak a lot of English, so be patient in communicating your needs.",
 'This was a lovely modern hotel in a great location. The rooms were clean with large beds and a great walk in shower as well as a bath.The buffet breakfast was good with plenty of choice.There was a small supermarket over the road for buying bottled water. There were no bars nearby but the hotel bar was ok and drinks were not too expensive.Turn left out of the hotel and in a short walk you reach Tianemen Square and the Forbidden City. We did a guided tour on one day and then went back on our own for a further afternoon as there was so much to see. We were photographed as much as the buildings as we seemed to be the only westerners there that afternoon but it was all friendly.There were some beggars and street sellers but as long as you did not look at them there were no problems.',
 'My wife and I spent two weeks in China in May 2007. We arrived in Shanghai, spent 3 days there then travelled to Hang Zhou, Changsha and finally to Beijing for a day before flying back to Rome. Our travel agent booked us into the Capital Hotel in Beijing and gave us a choice of a deluxe or a superior room. The deluxe room cost 799 RMB (without breakfast) and was 100 RMB more than the cost of a superior room. We selected a deluxe room and was given room 1101 on our arrival.I have spent the last 40 years of my life travelling around the world and I know what to expect from a 3 stars rated hotel as opposed to a 5 stars hotel. My evaluation is based on the value we received for our stay. In other words &quot;value for money&quot;. We did not expect a 5 stars experience.Anyway, to cut a long story short, the room was not what we expected from a deluxe room. The carpet was old and tatty, the airconditioner did not work (it was unpleasantly hot that day), the shower door could not close, and the taps dripped all night. We mentioned these to the reception, asking them if we could change our room, but were told that the hotel was full and there was no other deluxe rooms available.We thought to ourselves if this was a deluxe room, we would hate to think what a superior rooom looked like, let alone a standard room. We went over to the other tower which had superior rooms and saw that the rooms were much better than ours. It looked like our room was earmarked for refurbishing and we were unfortunate enough to get the room before it was refurbished. We went to the front desk and told them that we did not mind getting a superior room seeing that they were much better than our deluxe room, but told that it was not possible. The staff at the reception desk were also quite rude about it.I filled in the hotel questionnaire and left it sealed at the front desk before leaving the hotel the next day, but I have not heard from the hotel management. I gave my full contact details in the questionnaire because from my past experience, I have always been contacted by management of hotels, particularly the good ones, whether my reviews were good or not so good.',
 'Found the hotel a very pleasant place to stay, in an excellent location. Rooms very spacious, comfortable, &amp; clean, with all the usual amenities. Stayed here for 2 weeks, and found the staff all very friendly and helpful, from the doormen, reception staff, and especially the very funny bell hop!. Ate at most of the restaurants, and while more expensive than those independently run, the food was very good, and value for money. There is also a very handy mini supermarket directly across the road, ideal for getting drinks, snacks, toiletries etc. Would definately recommend.',
 'The rooms are clean and spacious. The mattress is Chinese-style. i.e. it will feel very hard if you came from a Western nation. The restaurants in the hotel are average and expensive. There are better ones in Beijing. My friend got hit by a US$40 bill for printing 10 pages in the business center. And to rent a projector for use in the conference room is US$200 per day. Are we in China?The Chong Wen Men subway station is less than 1 KM to the East of the hotel. The Qian Men station is less than 1 KM to the West. But I prefer the Chong Wen Men station because it is less messy over there. The location is good and central. It is walking distance (West then North) to Tian An Men and Gu Gong.',
 'Just got back from 11 days in 4 cities, First stop was the Capital in Beijing and we were pleasantly surprised. Excellent central location, very attentive staff and we did not see any trace of the &quot;under construction&quot; problems described elsewhere. The breakfast buffet (included) was quite good, even if not entirely &quot;Western&quot; in composition. Complimentary Internet access on the hotel is computers was the best we saw anywhere and the location was exceptional - eat breakfast looking out over the Forbidden City, with White Pagoda at Beihai Park in the background. Only negatives: carpet in the room could use to have been replaced a couple of years ago and it took forever for the water to get hot in the shower. We would definitely stay here again.',
 'We stayed here for 4 nights with Smartours travel group. The hotel is modern and has tons of great amenities (pool, sauna, gym, great buffet breakfast). The location is also great, a 5 minute walk from Tianenman Sq and the Forbidden city. The only drawback is that the beds are hard as rocks! But I think this is normal for Asia. Would definitely stay here again.',
 'Good location. 2 blocks away of Forbidden City and Tiananmen Sq.',
 "We stayed at the Capital in February 2007 for 12 days. The refurbishment referred to in previous comments has now been completed. We had a standard room (with extra bed) which was clean and comfortable. The bathroom was pristine! Staff were friendly and helpful and arrrangng trips was done without hassle. Food was good with European/American options. The hotel is in a great location- within walking distance of the Forbidden City and Tiananmen Square. Do not miss the Temple of Heaven, a rickshaw ride around the Hutons and The Peking Opera! Taxis are the best way of getting around the city and cost around 70pence (GBP) within the central area. Get a  notaxi card' from reception which has the Hotel address in Chinese and you will never get lost! We found Beijing to be safe and friendly.",
 'This hotel is under renovation. Allot of things were not available, and or not working. Look for other options. The pool, is not the same as the one shown on websites. Much smaller. Although the Lobby is very nice but...The Problems: Our room walking in, seemed nice, until we sat in it for a few minutes, the temp was 90 degrees, and the thermostat would not work, the hotel staff provided us with the option of opening up our window after confirming that the heater would not shut off (If you have been to Beijing, I believe you would like to not breath too much of the air outside due to the smog). Anyways, after much deliberation with the front desk, they moved us to another room (same problem with heat). Finally after, again speaking to management again (and them confiming the same problem being reported with heat issues elsewhere in the hotel), they upgraded us to better room. Another problem, When entering the bathroom, there was a horrible smell coming from the drains, almost like NYC street Sewer drain. We accepted defeat and covered all the drains in the bathroom with towels to diffuse the smell. Lucky us...There were more problems: The lobby smelled like strong nail polish remover the entire stay while we were there, the prices were very expensive for drinks (across the street is a mini market buy drinks there) the sauna was broke, the pool is heater was not working properly (so it was cold), the buffet was not that great (food was luke-warm/cold, and re-cooking some of the empty better dishes apparently was a chore along with taking up allot of time, you would expect better because of the price you pay), another restaurant was closed on the 20th floor because of renovation, there is no disco/KTV because it has not been built yet. Their Internet service is expensive (side note: we found a international hostel across from the railway station for really cheap Internet; use it there (6RMB for an hour) Also upon entering the hotel from the street its all being torn up with construction; it very unappealing (we have should have put two and two together!). Plus upon asking the front desk on how much for making an international phone call they told us the wrong price instead of 10RMB a minute, they told us 1RMB per minute (I even twice asked them if they were sure about the price), so getting a massive phone bill and further aggravation of dealing with management, just put the finishing touches on a very bad hotel stay....perhaps in a year this place will be better.Until then Stay away!!!',
 'Capital Hotel Beijing China Date: March 2006Reviewer: A TripAdvisor Member from New JerseyThe breakfast buffet at this hotel was fabulous. They had every food imaginable to eat. My room was huge and comfortable. The hotel lobby is very spacious with some shops on the second floor. The hotel staff spoke english very well and they were very helpful.The hotel is in a good location. If you do not mind walking you can walk almost anywhere from the hotel. If you need bottles of water you can buy them across the street in a little grocery store for very little money. You can also get a good massage (blind massage) across the street too, and it will not cost much either.',
 'After reviewing many hotels on tripadvisor and other sites we were especially happy that it was available through our airline as part of their packages. We wanted a place close to the Forbidden City and this hotel could not have been better.The staff was abundant and always looking to be helpful. It has finished a major remodeling and is doubling its size with a new tower. Although it will offer a pool, bowling alley and other activities, who travels 4000 miles to go bowling when a city that offers the history and culture of Beijing is right outside the door.I wandered the streets early in the morning before the crowds awoke and caught the 7:00am raising of the flag at Tienamen Square. I walked two blocks away in the century old huotongs that will soon be replaced as the city continues to modernize.I felt safe at all times with an uniformed security agent nearly always in site.The concierge gladly wrote down the address to everyplace we wanted to visit and called a taxi that took us their for less than $5 US nearly anywhere in the city. We only paid more than that once when returning to the hotel from the zoo at rush hour.The rooms were first class with perhaps a new carpet in the future. There are several restaurants in the hotel and we tried three of them along with the daily breakfast the came with our package. We enjoyed a delicious duck breast over pears on Thanksgiving at the top of the hotel restaurant with a marvelous view of Tienanmen Square lit up at night.The recently open jewelry store on the mezzanine offered an excellent selection of pearls, jade and cloissone that could be bought for the price of the merchants at the Pearl Market without the overwhelming crowds and overanxious vendors.We plan to return next Thanksgiving and will stay at the Capital again.',
 'As our first stop on a trip to China this was not a great introduction. The hotel foyer resembles a cross between a shopping mall and an office block reception area. The staff are amenable but not overly friendly. Allow plenty of time for changing currency, out of all the hotels we stayed at in China we had more forms and took longest doing it here. The rooms are clean, spacious and have good facilities but they have seen better days and the whole place is screaming out for an overhaul.Unexpected high point is the basement bowling alley which was a fun way to pass a few hours. Location is good as you are only 15 minutes leisurely stroll from Tiananmen Square.Breakfast is good with an interesting selection of western and chinese foods on offer.',
 'Stayed August 1998 (no choice of 1998 in drop down) when hotel was probably very new. It was huge and impersonal but staff were helpful and efficient and our large room was impeccable: Huge bath, separate huge shower, huge superking bed, lots of supplies. If still as good, would recommend unreservedly.',
 'This hotel is in a great location for tourists. The staff speak English very well and the lobby has city maps to help you navigate around. The subway is nearby and for two or three yuan, you can take the train right to T. Square or to the shopping district. There is a bank and 711 nearby as well. I used the ATMs which had the plus logo and found it quite easy to use. Oh, and beware of the exorbitant internet charges in the business centre. You would be better off finding an internet cafe.',
 'This hotel is centrally located, safe and within walking distance to Tiananmen Square, Wangfujing Street and Forbidden City. It was quite cold when we were there and in 1 out of the 3 rooms we had, the heating was turned up too high and they suggested we open the window to adjust it. Curious comment as was -12 outside! The rooms were spacious, the beds really hard and we were on the 11th floor with a view across the city to the mountains (when you could see through the haze). The toilet in our room was interesting to say the least. It talked to us at night! Do not ask! But still o.k. and showers/bath were hot and clean.Breakfast was not quite &quot;European&quot;. Dinners when eaten there were basic,although the beer was cold. Did not use the indoor pool which looked clean but smelt of high chlorine levels. Lobby was fine, staff friendly but most had little English language. Using the business centre for emails etc. was a difficult task but got there in the end and was not a cheap option.Enjoyed our stay and this hotel is good value for money if playing tourist.',
 'Was here for a week. Splendid location, good service, rooms spacious with very nice bathrooms. Definitely a good value for the money though undergoing pool renovation at time of stay.',
 'The China World Hotel is a beautiful hotel with world class service. Located above the Trade Center complex there are many very high end shops and stores all within a 2 min walk from the hotel. The rooms are very comfortable and classy. If you are going to come to Beijing and want to make an impression on clients or customers, this would be the place to stay. If you are new to China the staff there can be very accomodating and helpful.',
 'Have stayed in this hotel a few times when I am in Beijing. It is what you would expect from a 5 star hotel which is part of the ShangriLa chain. Rooms are comfortable, clean and spacious. Internet provided as part of the room. Lobby area is large and breakfast is good. Mostly, the service is top class from reception to door man to cleaning staff.  The walls are thick and you will have a good sleep as you do not even hear people walking along the aisle at all.Location is very good - only 10 minutes walk to Silk Market and shop and restaurants within the same building as the hotel.',
 "I have stayed at other &quot; high-end&quot; hotels in Beijing -but this was my first experience with China World. It is a really nice hotel -but you better like &quot; Big-ness&quot; as it is really, really large. I was somewhat confused after arriving in my room as the hotel information made it clear the the hotel has its own water purification system -yet the person who checked me in and escorted me to my room made it clear to only drink bottled water ( which you really ought to make the practice anywhere in Beijing anyway)After a long flight ( 14 hrs) - I was ready to grab a bite and crash - so I went to the &quot;Cafe&quot; restaurant. Informal and adequate -but there were a bunch of little kids running around and playing at the buffet, picking up food, rolling on the floor - basically being unwatched &quot;kids &quot; - the restaurant staff gave them the evil eye but made no attempt to tell the parents who were seated at a large table in the corner - to go make them behave. It was really a pain and other partons were obviously upset. A five star hotel would have addressed the issue.The room was great -lots of international TV channels - staff very polite but it was a little surprising to find that some could not speak English - case &amp; point. One evening I wanted to go to the &quot;Gourmet Corner&quot; -a place advertised on their web site as well as the in-room info. This is a great place to grab a good sandwich and go back to your room. Problem was that in order to make myself clear ( the desk could not direct me to it &amp; even claimed there was no such place) - I went back to my room, got the hotel book, went back down had &quot;pointed&quot; to the information - then the light shown and a very polite staffer escorted me ( out the building, across the street and to the shop) - OK - no big deal - but 5 Stars -Really?I took my staff to the Arie restaurant one evening -really quite nice -good service and the food was really very good -but it was not truly outstanding - which is what I had hoped for. Price is really not too bad however -so as they say - you get what you pay for.Westerners should be especially cautious just outside the hotel. Almost every time I walked off-property - I would hear &quot; Excuse me sir - I am student -can you talk to me?' - Well DON'T -they are hookers...just ignore and keep walking. This is not the hotel is fault -just a note of caution. There is great shopping - an entire mall is down the escalator -Starbucks etc -good location and most helpful staff. I would not give it 5 stars -4 or 4+ maybe.",
 'We arrived after midnight, very tired after a delayed flight, but we woke up as soon as we got in the room; it was so gorgeous that we had to take pictures, and it had an interesting cityscape view. The breakfast buffet was extensive. The pool was terrific, full size and and beautiful. The area is upscale and business oriented, not a neighborhood. One downside was that when we tried to arrange to extend our stay at the group rate, we were only quoted the rack rate. The internet rate was much less, but still quite expensive, so we ended up moving to another hotel for the extra days.',
 'My wife and I had the pleasure of staying at China World Hotel just for one evening. I was in Beijing for 8 days but unfortunately, our group had already confirmed at another hotel. We stayed one night at China World along with some friends and our stay was fantastic. The hotel staff was very courteous and helpful. I would recommend this hotel to everyone.Our group stayed at the Beijing Hyatt and I was definitely more impressed with China World. The group coordinator is thinking of changing the hotel accomodations for next year to China World based on several recommendations.Rooms were clean. Service was great. The lobby is incredible. Overall, a great experience.',
 'Really liked this hotel. We were told noone spoke English, but this was not the case. I thought the rooms were lovely. Very well decorated and lovely big bathroom. Nothing bad to say at all.',
 'Hotel is clean, staff ok (some very friendly, some not), comfortable room, nice bathroom, wi fi in the room. Good location in the Chiina world building, and only 10 min walk from the silk market, and close to a subway to get around Beijing. Breakfast is very expensive there, so try to get it included for free, or eat elsewhere if you have to pay yourself. Gym is really good there. Would recommend this if you need to stay in the area (alternative is the traders,a little cheaper which is also a shangra la hotel, but in the next China world tower (walking distance))',
 'We just returned from a 5 day stay at the China World Hotel, where my boyfriend was participating in the ISDA Conference. We would not have stayed at this hotel otherwise, and I regret that we did.CWH is an impersonal monster hotel staffed by a veritable army of young extremely keen Chinese staff, with a command of English that was lacking in key client facing roles like the reception and concierge. Some of them did try extremely hard to be helpful, but their understanding was not always up to snuff.Although I had specified no end of information on our online booking, the receptionist proceeded to verify everything except one vital point - NON SMOKING ROOM! We were taken to a repugnant room on a smoking floor, and then had to hang about while the poor bellboy tried to sort it out. The girl from the reception came to bring up the new room keys, but told us the number so quickly that none of us could find the right room after she had run off, and the bellboy had to call downstairs again to find the right room.Like most of the 5-star hotels in Beijing it is vastly overpriced, particularly when it comes to food and drinks which are much much cheaper outside the hotel, or even at the supermarket in the mall in the basement of CWH. A bottle of water was £4.50 from the mini bar, although £0.30 from the supermarket. (Note that housekeeping does show up twice a day and will supply two bottles of free water each time if there is not any water on display in the room.) The prices on the wine list in the Aria restaurant would turn your hair white.CWH has the usual range of facilities, such as a large swimming pool which gave my boyfriend red spots all over his torso.Housekeeping were very thorough, but would appear at all times of day. They would show up just when you had returned from breakfast and wanted to refresh yourself, or at 10pm when you were just returning from dinner. They would not change the towels unless you put them in a basket under the sink, but would fold them up again, even if wet. The toiletries are Occitane, and very nice, and they do supply the best range of extras I have seen - comb, 2x toothbrush/paste, razor/cream, laundry powder, nail clippers, Listerine, shower cap, emery board, etc.We stayed on a Horizon Club floor. The rooms were ok in size, and although the building dates from 1991 the rooms look like they belong in Trump Tower. We were offered the option to pay an extra £25/night for a room with a free breakfast (although this was already in our rate, hello!) and a better view upon check-in, but I would not recommend this - everywhere you look you are surrounded by skyscrapers anyway, so there is no view. We were facing the burnt out shell of a massive building behind the very massive CCTV building, which was destroyed by fireworks at the Chinese New Year, but it was some distance away so not terribly offensive.Staying on a Horizon Club floor you get free breakfast and free drinks and nibbles at happy hour. The breakfast is a mix of Chinese and Western things that does not quite work, especially as the Chinese do not seem to eat anything different for breakfast from what they would have any other time of day. Some of the food is quite strong and nothing is marked as such. I did see an ant walking around among the salad, so I do wonder about the cleanliness of their kitchen, especially after I got the worst food poisoning ever after eating a small amount of the nibbles at happy hour.We put off filling in the customer survey form for several days, and by the last day they sent note saying they would give us a voucher for food or drink in the hotel just for filling in the survey. This was worth £18.20, but I did not get to enjoy it as I was too busy throwing up the happy hour nibbles...CWH is located on the subway line at Guomao (access through the mall in the basement), so an easy and cheap ride to Tiananmen Square. It is rather inconvenient though for sightseeing generally. The doorman can put you in a taxi with a driver to get you where you want to go (although sometimes that means a 15 minute walk from your actual destination), but good luck getting a taxi back. We never did manage to hail a taxi in the street, so it was good that we did know our way around the subway network.I can not see that I would ever stay at this hotel again. If we were ever going to a conference here I would stay somewhere else.',
 'I have stayed at China World Hotel, Beijing for several times in the past year and it was really impressive experience. The service is quite nice and the facilities are very comfortable. More over, when staying in their Horizon Club rooms, their staff always lead us into our rooms to check-in. We really appreciate your service and the details such as the fresh flowers and delicious chocolate. The pajamas with our names embroidered were really a surprise! The guest floor we lived in was very peaceful. The 24-hour Horizon Lounge and business service was really very caring and convenient. I look to staying there again!',
 'Only good things can be said of this hotel. It is not cheap, but I do not have a single complaint against it. The location is great, the staff brilliant, the gym is big, there is a great pool, the food is lovely, the rooms super comfortable with great beds... even internet is free. Watch out for pricey business centre services and for breakfast not being included in room rate... but still worth it.',
 "Really nice hotel - great, extensive breakfast and 10-15 mins walking distance to the Silk Road shopping center if you are so inclined. Service was great. My glasses broke and the 'hotel engineer' tended to them for 30 minutes to fix them. The result was complete carnage but he was very friendly and dedicated.Rooms are large and have the rare and wonderful feature of a shower that does not spray you with cold water when you turn it on - because it faces away from the entrance. Sounds simple but is rare enough to be noticeable.I stayed at the Beijing Hilton during this stay and enjoyed this hotel more. It was very pleasant, and if you have a conference at the venue, do not hesitate to stay here.",
 'We stayed at the China World hotel in Beijing for 9 days. The hotel is run by the Shangri-La chain, and it is up to their typical excellent standards. The public areas are opulent. The room was good sized and had very good amenities, but it was not as large or opulent as a room we had on the same trip at the Pudong Shangri-La in Shanghai. The hotel staff was very good and had the best English language skills we encountered in any hotel in China. The China World is part of the China World Center that includes a couple of office towers, the Trader is Hotel (also run by Shangri-La and bit less expensive) and the China World shopping mall which is filled with designer stores from Euorpe and the US and also has several restaurants. We tried several restaurants in the China World mall; South Beauty and Royal Food were by far the best. Only one glitch in our stay: We sent our laundry and dry cleaning and some of the laundry came back stained or over bleached; a surprising mistake for such a good hotel.',
 'I loved this hotel. The service was exceptional while being very humble. All my request were met and exceeded. The lobby is rich, without being over the top. I especially enjoyed the live music each night in the lobby. I did manage to try a few of the restaurants. The Chinese restaurant is very tradititional. I loved the Mediteranian restaurant. I would definitely stay at China World Hotel again and again. Of coarse, it is a Shangri-La Hotel...',
 "Stayed here before the Olympics near the end of July/start of August and had a pretty good experience. They were renovating things and adding some features to the hotel for the Olympics. In addition, we saw tons of Olympic staff, as well as being able to witness a security practice led by the Beijing police. More on that later, as well as the reason I picked Energy saving to the MAX!!! as my title.I have to say- the China World Hotel is starting to get a little bit old as the feeling. Somehow, the rooms are starting to feel dull and not bright to me- unlike last year. Our check in was very good- with the staff being extra nice and calling us by name after they knew who we were. Also got a China World Prestige membership, in which gives you lots of features and amenities. Also, room rates are cheaper, and they give you lots of coupons and freebies whenever you stay. Dining is also heavily discounted if you eat at their restaurants. We got a free box of mooncakes and a birthday cake as well during our stay using some of the coupons, and we have some photos of them!Rooms: We stayed in two different types of rooms. Had a free night stay in a regular room, and then later got a room for around 1,000 RMB and got upgraded to a Horizon Club room. The color scheme is mainly beige (darkish) and regular wood...which kind of makes the room look really pale. Both rooms had their own differences- mainly that the Horizon Club room had L'Occitane toiletries (the bigger size- not the Island Shangri-La mini size), different writing pads, different slippers (higher quality), and lastly a DVD player. Otherwise the other features were the same.Layouts were different for each room. Our HC room is bed faced the TV, while the regular room is bed faced the window. Kind of weird...Bathrooms were very nice and very large. The shower has some shiny pink tiles that look metallic- and there are actually signs that tell you how to use it! The tub is also very large. Everything is by Grohe. And the regular room has the Lavender toiletries.Horizon Club: They were renovating here too for the Olympics. Ca not really see any big difference after the renovation other than some cleaning up and newer things. It kind of made it annoying as the HC became half of the size during our stay.Food was as good as last year, but the selections were not as big. Less variety mainly in the dim sum/steamer area, and everything else was unchanged. Very fresh and yummy food at the Happy Hour and breakfast. Only thing I did not like was that the staff, during happy hour, were standing in front of where you get your food. And it is like when you want to get food, it seems like you are getting blocked by them.There is also a conference room and a computer room to use in the Horizon Club. Color scheme is marble, blue glass, beige, wood, blue and red. Complaint about the food: The fried rice here is also hard, like other Shangri-La properties. Dining: WONDERFUL! Shang Place was just renovated and was open during our stay and it was scrumptious. Had plenty of food there and got a discount due to the fact of the Prestige membership. Have some photos...so you can see what is there! The memorable things were their plating (they could make it look like a mango, flower, etc.), and the taste of the food. Fish with a mango sauce tasted crisp as it was fried, and the fish was very tender. Also, they cut it with a checkerboard pattern, and when the fish was fried, it opened up so it looked like a mango when you cut into it, cut it to squares and open it. Interesting! The decor changed a lot. Back back then, it had lots of gold and wood. Now...it is lots of colors, as well as a more modern decor. Lots of chandeliers and flowers too. Had breakfast at Scene A Cafe once, and it was great as well. Their items are very interesting- very creamy oatmeal (never see it in other Shangri-La is), a vegetable juicer in which you can get fresh juice from the juicer, honey from big jars, healthy drink (basically banana blended with milk- really good), and more! Everything is delicious and very fresh. There is fresh yogurt as well. Main sections are: Hot food, Chinese cooking station, western selection, Japanese section, fresh fruit and juice section, and a bakery section. Health Club:Again, very nice! They said they renovated the pool- but did not really see much difference (probably just changed the tiles of the pool). The pool is a lap pool, but no one used it. Rules got laid back- now you do not need to wear a swimming cap! The lockers are very big, and the locker rooms are a big facility. Each locker has a plastic bag, slippers, towel, and a bottle of water. Their hot tubs are very nice. One side is really cold, and one side is hot. Did not want to go into them though as the people using it were wearing nothing- that kind of breaks your feelings of wanting to sit in a hot tub...right??? Showers use a glass bottle that pumps out the Lavender flavored shampoo, conditioner, and shower gel. But I do not think it is really safe to use glass (breakable), and the pump is hard to pump! No one really used the pool during our stay except for us and 1 or 2 other people.When we were there, they also put out peaches- very fresh and delicious. Beijing is famous for peaches and they were very good!Negatives:CWH is starting to save money. As part of the amenities, they started to give less of the food related things. Last year, I wrote: &quot;they gave us many different delicacies like mousses, egg tart, dim sum, cakes, etc.&quot; Not at all this year! We had the membership still, but the only extra they gave us was more fruit (almost like giving you $5 USD worth everyday- and that is a ton of fruit!!!), and several pieces of coffee flavored jelly. This hotel saves electricity. But not in a good way! They turned off almost all the hall lights (except for the small room number lights). The big chandeliers and main lights were closed! Plus, there was some smoke in the hallways at night. Anyway, whenever we returned late, the feeling going to our room was just really spooky. Not only that, the towers close their lights earlier than everyone else- even China World phase three lights were open (and it is not even done yet), but every other light part of the China World complex was closed.The health club staff was not very enthusiastic. They never talked or helped us, and when it got to closing time, they wanted everyone to leave as quickly as possible. That should not be!Security Check/ Special things: This was just WOW. They added security gates (like at an airport) to the lobby for one night (several hours). Plus, suddenly, tons of Audi A6 is (about 30 of them!!!) and lots of vans were parked throughout the port cochere and driveways to the CWH lobby. Guests were told to leave by using the mall...which was a little bit annoying.They created some planter thing that basically covered the view that one could see from the main doors of the hotel. It was not done when we left though- and it looks like it is a permanent feature as there were some loud noises. One really interesting thing is that they have a lady in the lift lobby (on the lobby level) in which helps you press the buttons for elevator/lift and then helps you leave the door open so that you can go into the elevator. The lady was very friendly and nice, and we never saw her being lazy or looking bored- signs of an employee that should not work in the hotel as they can make the hotel look bad. Olympic staff and cars were always at the hotel during our stay. Mainly they brought things and asked some questions- probably were staying at the hotel too! During the day, in the lobby, there are people who play instruments. Piano, clarinet, violin, and more! And very nice music too- some of it is also Chinese music.Conclusion: China World is still a very nice hotel...but they still need to fix some things so that it can become a great hotel. The rooms are starting to look old after many years of use, and the hallways and electricity situation was a little bit scary. One does not want to walk at night to their room in a hallway that is not as bright as it is in the day- they will be thinking, &quot;What happened???&quot; Also, the health club staff needs to be more enthusiastic about their work. If these negatives get changed, this hotel will then be a better hotel to stay in!* Posting photos from the date I took them, so not all photos are on yet.",
 'The China World Hotel is a well run, well maintained and very well located business hotel in the Chaoyang district of Beijing. I had arranged an airport transfer through the hotel, and was pleasantly surprised to see a hotel representative waiting for me at the end of the jetway after the long flight from the US. She walked with me through the terminal to immigration, then to baggage claim and finally to the carpark to meet the hotel driver. This was about as smooth and effortless as an airport transfer can be. The hotel itself has a grand and spacious lobby, with a swift and efficient reception desk. The desk clerks were friendly and were fluent in English. My luggage arrived in my room just moments after I did. The room itself was well laid out, with a spacious work area, laptop sized safe, sitting area and fridge. The bathroom included a large shower and separate bathtub with good lighting. They also provide complementary fresh fruit and bottled water each day. The internet access was easy to configure, though expensive (140 RMB/day) given the overall price level in Beijing. The breakfast buffet offers many western and Chinese choices, but is expensive The location is terrific for tourists, as the hotel sits atop a subway stop (Guamao), from which one can easily get to Tiananmen Square, the Forbidden City and other tourist sites. It is also a short walk to the Silk Street market, which is a must for shopping for souvenirs, t-shirts, knock offs, &quot;silk&quot; pajamas, etc. Be prepared to haggle.',
 'Stayed here for 3 nights with Viking River Cruises. Best hotel of the tour! The Monday night seafood buffet redefined all concepts of buffet! (Do not know cost as it was paid for by tour). Breakfast was great...do not miss the homemade yoghurt. This hotel is getting 4 &quot;stars&quot; on this site, but the St. Regis in Shanghai is getting 5...this hotel was MUCH better! Was told this was the 2nd best hotel in Beijing. Ca not imagine much better.',
 'I absolutely loved this hotel. Stayed here for a week on business recently and found this to be an excellent business hotel. The gym is one of the finest I have ever encountered in a hotel, the rooms are well-equipped and nicely designed. I loved the soft modern bed after a rock slab in Hong Kong. The staff are all incredibly nice, though not always helpful. The concierge could not recommend a tailor outside the ultra-expensive mall nest door, for example. I never knew that I needed someone to push the &quot;up&quot; button on the elevator, but it was nice to always have a warm greeting. The cafe restaurant has a grand breakfast buffet, but it is very pricey at about $40. I would stay here again in a heartbeat.',
 'The hotel is nice and comfortable, but is quite over priced for what it is as there are other choices nearby. We ate at the hotel is Italian restaurant. The menu looked attractive. But the taste was not what it claimed for. The wine selection was impressive. It seemed there were more locals trying to impress other locals here. The evening dinner buffet was quite nice with great selections, but choice than the wester restaurant. It is location is convenient. If you have meetings after meetings within a day, it is a nice and easy place for people to come to meet you here so you do not have to fight the Beijing traffic.',
 'This hotel is definitely luxurious but it‘s to be expected for the steep prices. Great beds, soft sheets, towel placed on the floor by your bed with soft slippers. Huge bathroom has both a deep tub and powerful shower. The rooms are quiet and the street noise can’t be heard. Helpful tip: If you order a wake up call, they will deliver coffee or tea to your door along with the call. The work out area is big and looks well equipped. The pool is a lap pool; not suitable for children. But it’s a great pool for adult swimming. There are segregated hot (and cold) tubs in the changing rooms. The breakfast is varied with just about every kind of food imaginable. We had access to the Horizon lounge, with breakfast. Like previous posts, there were not enough tables for breakfast or for evening cocktails. The breakfast selection in the lounge is much more limited than in the main breakfast area. The evening refreshments food was fresh and inviting. The security in the hotel was tight, since the Olympic Committee was having meetings in the hotel at the time. Can recommend this hotel but not for travelers on a strict budget.',
 'When I stayed at the China World Hotel 10 years ago it was not a Shangri-La, which it now is. This time I stayed in a suit room which was absolutely super. The VIP limousine service from the airport was very efficient and welcoming. The gym and pool really nice, and the massage I took in the spa in the middle of the night was lovely. However, the Horizon lounge was a disappointment at least comparing with the Shangri-La in Bangkok. Not enough tables for breakfast and happy hour. It is a really nice hotel, but in my opinion it is not really worth the money. Stay there if the location is right for you (VERY heavy traffic), if you like big hotels, and if someone else is picking up the bill (or if you have more money than you know what to do with).',
 'The best hotel we ever stayed in! Really! The staff was very courteous,helpful, and friendly with everything. The rooms look exactly like the photos depict. We slept comfortably. Amenities were very, very nice. The restaurant where breakfast was served was superb! Variety of choices. We were pampered! The next time we are in Beijing we will definitely stay here.',
 'We live in the suburbs of Beijing and recently had our staff Christmas Party at the China World Hotel, so decided to stay at their hotel for the night. Everything was absolutely fabulous!Great central location - close to everything (with the subway station located right next door)! Fantastic breakfast buffet, brunch buffet and truly the best dim sum restaurant in town. Everything at this hotel is first class and they offer many promotion specials so you often can get a great rate. I would definitely recommend this to anyone looking for a first-rate hotel in Beijing!',
 'My first trip to Beijing was a business trip. Stayed at the China World Hotel at the recommendation of the business colleagues that I was visiting in Beijing. Wow...what a hotel. I was not sure what to expect, but this turned out to be one of the nicest hotels I have ever had the pleasure to stay in. The single King Room was large, even by American standards and was warm with lots of wood trim and art work in the room. The service was thoughtful and unobtrusive...nightly turn-down, slippers by the bed, bottles of drinking water (complementary) were placed by the bed and in the bathroom. The bath was large featured shower and separate tub. The lobby and the common areas of the hotel were beautiful, even if they were bustling with people most of the time. Live grand piano music filled the lobby -- a nice treat.Most enjoyable of all was the morning breakfast buffet. There were multiple stations in the buffet enabling any type of cuisine one wanted to sample...from traditional American bacon and eggs, to European to Oriental. Very well done. With the help of the local business contacts - who booked our rooms for us --all of this cost about the same price as a low-end business hotel in the States. The hotel is connected to a high end shopping mall, for strolls among Versacci and Louis Vuitton, if that is your thing.',
 'China World Shangri La hotel is a bit like a Chinese knock-off of a Western luxury car. From a distance, if you look from a certain angle and squint just right, it almost looks like the real thing. Any closer, and it becomes immediately clear that it is not.The rooms are very poorly put together. Things do not fall apart largely because of enormous amounts of silicone sealant everywhere. Expensive fittings are ineptly attached and poorly maintained. Most things electrical, even elevator buttons, are not grounded and will give you nasty shocks when touched. Carpets were laid by someone who either hated his job or was in a lot of hurry, and have only seen casual vacuuming since. The airconditioning makes the air as dry as in an airliner, and sounds like one too. I actually woke up from being dehydrated on my first night there. To make the experience complete, the cleaners use the smelliest chemicals available. Spend a night in the room, and in the morning you would call Beijing smog “a breath of fresh air”.Oh yes, speaking of staff. They routinely ignore “do not disturb” lights, and do not bother to knock before entering rooms. What is more, they are quite difficult to chase away once they are in and have started going about their duties. Generally, except for the lovely elevator lady (there to keep undesirables out, but what a smile!) the staff sees the clients as an annoyance. Getting a round of drinks at the lobby bar is a 30-minute affair. Extra marks for uselessness and grumpiness go to the concierge.I have not stayed at any other Beijing hotels, but compared to Dubai, Singapore or Kuala Lumpur 5-star hotels China World Shangri La is a very unfunny joke. There are lots of supposedly 5-star hotels in Beijing that cost a fraction of Shangri La, and they cannot really be much worse. Stay elsewhere.',
 "On 11 Dec I visited my business guest at China World Hotel at 12 noon. While we were walking towards the Aria restaurant at the lobby, suddenly we were being pushed and ordered by a jecket male to clear. My guest and I were shocked. Before we could react, we were being pushed by another leather jacket male. We were concerned about our safety and decided not to have lunch and hurried back to my buisness guest suite room. Later the General Manager came to apologize and explained to my guest that there were a group of politicians behind us walking the lobby passage and the two male who pushed us were not hotel staff but politicians' staff. I felt strongly that our safety was being compromised in this hotel. Hence, if you are not a political figure be prepared to be physically (even you are a female) pushed around ignoring your safety not once but twice in this hotel.",
 'This is the most wonderful hotel i ever stayed.....the room is spacious, has comfy slippers, nice Aigner shampoo n bath gel, 4 - 5 magazines in the room. The hotel itself is grand, but staff is not customer centric though. Heard Bills Gates stayed here when he visited china in 2005. The location is not so good during peak hours, it could be bad traffic. But upmarket shopping is just near by.',
 'Stayed here for 5 nights Oct 17-22, had a wonderful stay. The room was large (1544-corner room with good view). Bed / pillows very good. service great. Location perfect for both business and leisure, the China World shopping mall right at your feet, no need to even go outside. Aria restaurant and bar fantastic, escpecially the cocktails made by Bruce and Johnson. Would pick this hotel again when visiting Beijing.',
 'The entrance to the hotel is impressive, we were escorted to our room and checked in in our suite. The staff is remarkable and very attentative. The hotel sits atop some of the best shopping for western goods. The pearl market is not far from the hotel. The forbidden city is only walkable, if you are in type top shape. Their is a subway stop right outside of the hotel. The room was very comfortable and 5 stars to the shower and the deluxe pressure. The only negative is that the eating at the hotel is extremely expensive. To get a cup of coffee on the club level required 2 workers and a wait of 10-15 mintues. The breakfast had some great dim sum. The gym is also 5 star. I would stay again.',
 "This place is your typical Shangri-la property - All class and high service levels consistently across every area. Check-in was very personal and we were escorted to our room and shown around.The Golden Circle membership doesn'r seen to have any impact until you stay for a while by the looks of it - the room was OK but pretty standard (at A$400++).Speaking of the room, it too was OK but there are better Shang is around. Stayed in HK a week before at the Shangri-la and that was another notch up.Overall, a wickedly expensive place to stay and an enjoyable place.",
 'this hotel was above average, very expensive, but the service was excellent. up graded. free food and wine all day. room amazing, large, comfortable. enjoyed two nights, complete luxury',
 'I stayed here on business for 3 weeks July-August 2007, with a room on the 18th floor (Horizon Club floor, for which you get Internet access and breakfast included in the price).I arrived at the hotel in the morning after a long flight from the UK and received a warm personal welcome. The lobby immediately strikes you with its great opulence. I have to say I did not tire of it after three weeks.The room was very spacious, with effective air conditioning. The carpet was clearly not new but it did not really look worn in any way. All the fittings in the room and the beautiful marble bathroom were really well maintained and showed no signs of use at all. I also particularly enjoyed the large window overlooking Beijing; this was particularly effective during the handful of thunderstorms we had during my stay, for watching the lightning!I really only ate breakfast at the hotel, and that was wonderful. There is surely something to suit all tastes. The only slight criticism I have is that, being myself a hardened tea-drinker, it was sometimes difficult to get a top-up of tea in the morning. Also one Sunday morning I got to breaksfast at around 9am and it was completely full, which meant I had to wait a few minutes for a table. They appeared to be running out of a couple of items as well. But this experience was not repeated any other morning.I used room service a couple of times, and while this seemed rather expensive, it was excellently presented and warm. I only used one of the hotel restaurants on one occasion (the Summer Palace Chinese restaurant) and I was not all that impressed with the food, especially given the price compared with what is available outside the hotel, which can be really good quality. So I can not really recommend this hotel restaurant.I made good use of the extensive gym. There is a lot of equipment which guests can use free of charge. If you want to burn off some pounds from too much Chinese food this is the place to go. Free towels and bottled water are available. I did not use the swimming pool despite my best intentions.I particularly liked the free shoe shine service, which I used several times.If you are on one of the Horizon Club floors you have free use of the Horizon Lounge. I used this a few times; on my first couple of visits the staff in there were very attentive, however, this seemed to change overnight, and I made a couple of visits where they completely ignored me. This is not the level of service I would have expected.There are all the usual luxury western shops in the shopping mall below the hotel but I did not use any of these; the prices seem no different from home so I could not see the point. Instead I recommend you polish your bargaining skills at the nearby silk market!',
 'I stayed on business at the China World for an entire week. The services and friendliness of the personal is unbelievable. The choice of food for breakfast and lunch is great, catering to various tastes for each ethnic background which exceeds the usual standard in Asian Hotels of that category. The rooms are huge as well as the bathrooms which have all amenities you can wish for. I ordered room service a couple of times which was fast, friendly and the quality of the food was great (mostly Asian).The Hotel has great facilities for meetings, and the bell captains make sure that you get around in the city and get back safely.Also, I ordered a pick up from the airport which I can really recommend. It worked out great and they awaited me right at the gate upon arrival and walked me through immigration. Overall, its an ideal place to stay and',
 'We enjoyed this hotel and had no issues whatsoever. I see some complaints, and experienced none of them. Room was quite clean, new, and staff was quite attentive. Luggage was brought to our room along with us. The breakfast buffet is extensive, on the order of something you would expect in Vegas.The attached shopping center made it quite convenient to pick up odds and ends in the little super market, and there is a subway stop in the same complex.',
 "we were a group of 10 -- four adults and 6 kids between the ages of 13 and 6. stayed there 2 nights and also left a lot of shopping with the concierge, which was kept safely and delivered most efficiently to us. the facilities are A grade, the rooms well appointed, separate shower cabins and tubs, italian marble bath rooms and excellent choice of toiletteries! breakfast is quite good --- i read a review (before i went to stay here) saying that the breakfast is not good at all ---- i will highly recommend this hotel to everyone. the lounge is very lively and a great place to spend sometime. the location of the hotel is fantastic too!!! only the english of the staff is sometimes not too good ---- in fact about 50% dont even understand 'excuse me'  isalt and pepper' and 'water'. so we learnt the mandarin words for these!",
 'This is quite a large hotel with attached shopping complex. The room I stayed in was decent in terms of its decor and amenities. For the size of the hotel, the room was comparable to most 4-star hotel rooms found in Las Vegas with a comfortable bed, and a comfortable bathroom. However, the service received in the lobby bar and from the doorman was less desirable. On several occasions I was left to wonder if the service staff were not comprehending English, or if they were just rude and did not care one way or the other. This may be a good hotel for business travelers who do not plan to spend much time there, because it is close to the convention center, but definitely not for vacation travelers.',
 'Stay away from this hotel. Everything went downhill after we got into our room. The room was old; extreme wore carpet and needed major renovations. The hotel’s webpage advertised that they spent 30 millions in upgrade in 2003. Obviously all 30 millions went to fixing up the lobby and 0 dollars in their rooms. Not a 5 stars property, more like your local motels.',
 'If you like to stay at a hotel with very bad service, tasteless rooms and pay about 350 euro a night, please go the China World Hotel. At first look the entrance looks chique, but after 15 minutes it becomes quite dull and all gold platter. We checked in in this hotel, and had to bring our luggage to our rooms ourselves. This I do not mind normally so much, but we had just a lot of luggage and paid really - for China - a ridiculious amount for a night. The room was totally boring, and not even met our reservation.It is really just a business hotel, although newly decorated, it remains a very boring and tasteless place. People at the reception are unqualified for the job, I would say, with these prices.If you have or want to stay here, please go ahead. If you like to get value for your money, and have a nice stay, go somewhere else. I have also been to the Shangrila hotel, and that is a very nice hotel. The same chain, but much nicer rooms and better service. That is the only other hotel I have been in Beijing, so I can not recommend an other hotel.',
 'I stayed at this hotel for 5 nights in April. While expensive, the hotel is beautiful and great for business travellers. The standard room was very spacious with a great marble bathroom and hude semi-circular shower stall. The bed and pillows were very comfortable, making it an effort to get out of bed in the morning. The business centre is one of the most comfortable and inviting centres that I have seen. The food at breakfast and at the Chinese and other restaurants was impeccable. The Aria bar was an excellent place to meet for a drink, sometimes well into the night! All in all, from the high activity levels at the hotel, it is obvious that this is the hotel of choice for business travellers in Beijing.',
 'My husband traveled to Beijing in Dec. 06 for business purposes; and I tagged along with him, so spent many days in the hotel while he was in meetings below the hotel in the large conference area. Our room was gorgeous, modern and updated and quite spacious. The shape of the room allows for the bathroom to seem separated from the sleeping/sitting area. Modern bathroom has separate tub/shower and is large and spacious as well. Extremely comfortable beds and breathtaking view from the 14th floor. Even though we overlooked the busy street below, we could not hear any of the street noise in our room up on the 14th floor.We used the hotel car service to take us to/from the airport. Wonderful service. We were greeted at the gate by a polite, young man who helped us through customs and baggage claim and waited with us for over an hour while we attempted to locate a lost piece of luggage. His assistance was invaluable as we do not speak Mandarin and he helped us report our lost bag and navigate through the airport and out to the car. Upon check in, we were personally taken directly to our room by a nice, young lady who spoke excellent English and checked us in in our room. We did not need to check in at the front desk; we think this was due to using the car service. Our bags were brought to us immediately.While the China World Hotel is beautiful and the service excellent (we used the laundry service 3 times during our stay, had copies made in the business center, and received excellent treatment as English speaking Westerners traveling in China), the only drawback was the food in the hotel restaurants. We ate at 2 of the restaurants: one on main floor, Scene? (can not remember name) and one restaurant located on the 2nd or 3rd floor. We did not find the food enjoyable for the prices (expensive!) asked. We found our best dining experiences to be outside of the hotel/mall area.The tea lounge located in the lobby, on the other hand, served delicious tea and appetizers. I spent several hours a day sitting in the chairs of the tea lounge drinking tea. A fantastic location with pleasant, polite service.The mall below the hotel served as a good place for walking and window shopping during the frigid December temperatures. Many stores are high-end stores and quite expensive, but there is also a grocery store where we could pick up some snacks to eat in our hotel room.The location of China World Hotel is close to many historical sites, and we hired a recent college graduate to be our tour guide for two days. Wonderful experience and fantastic way to really learn about the area and the places we were visiting. Overall, our experience at China World Hotel was quite enjoyable. I would just recommend eating some meals outside of the hotel.',
 "I stayed 5 nights on business for US$180/night, this is great value. Some of the great perks: (a) get a massage at Jing Chen on Level B2, a spa that is luxurious even by US standards. 18 foot ceilings, sunk baths, beautiful massive carved doors and excellent therapists (only US$60 for a 1 hour massage); (b) Sunday afternoon tea features live performance from soprano and tenor opera singers and a small full orchestra (in fact, live music daily in the lobby); (c) hotel breakfast is crappy, but DO NOT miss the Starbucks just a few steps round the corner one level down in the adjoining mall (Starbucks is actually a bit cheaper in Beijing than US and just as good); (d) the hotel is connected to a vast underground mall - skip the Louis Vuitton stores and head for the cheap sushi parlors, Sephora (if you forgot some toiletries, department stores, bookshop(with limited English books), etc.' (e) Aria restaurant in the hotel is rated very highly by Frommer is as one of Beijing is best Western restaurants, and it is true, so if you are pining for a standard &quot;new American/French&quot; type cuisine, you cannot go wrong here. Prices are same as in a five star US restaurant, but believe me if you are homesick...(f)lastly, I like how the rooms are quite large, I like the &quot;heavenly bed&quot; (like Westin), and how the room comes replete with every conceivable amenity (open all the drawers and you will find electronic safe, electric teapot, full stationery set (with staplers!) and excellent - fast - broadband connection (cable provided) at US$20 for 24 hours.",
 'I am writing this from the business center on the 3rd floor of the hotel. I have stayed here about 8 times over the past 5 years - 4 times within this past year alone.Service in this hotel has been in decline for some time. The service within the restaurants was not very good. We ate at Aria - a french style restaurant accesible from the lobby and a Japanese restaurant on the 3rd floor - in both restaurants we had to flag down staff several times during the meal to ask for more wine, bread, water, our bill. The Horizon Club (principally located on the 20th floor) has become terrible. The only words spoken by the staff are terse demands for your room number -- not once was I asked whether I wanted anything (fundamental since the tea I wanted can only be provided by a server - no self service). This is truly a high-volume, high-turnover hotel thus perhaps understandable that the staff does not care about its guests. If you can handle the location, strongly recommend the Shangri-La Hotel - this is located a distance from financial, commercial areas but is a completely different experence.',
 'My wife and I frequently stay at hotels in Beijing to get away from our regular pace. This hotel is our favorite. We book a room on the Horizon club level and only go downstairs to eat meals in the restaurants. We love the food in the club, and could stay up there all day reading a book or spending time together. The food in the club is great, and the service is wonderful. I would say though, that the rooms feel a bit dark because of all the dark wood paneling. Highly recommend the Dinner buffet in the Scene. It is awesome. The chocolate fountain on the buffet is a must, especially if strawberries are in season. And there must be at least 30 other desserts on the buffet as well. We will be going back to this hotel often.',
 'went with a large group of grad students. the location is great, easy to get there and all the cab drivers know where it is. It is also connected to a mall and very near a great foot massage place. The lobby is very nice and the breakfast buffet restaurant had a wide selection of food. the rooms were above average (had some nice artwork) and relatively clean, but were not brand new. It was comfortable enough to stay there and the service was great (the staff speak English and there is a business center on the 2nd floor).',
 'On a leisure visit (back in Sept 06) to Beijing, we stayed for 4 nights during our limited time in the city. The hotel is situated in a very commercial part of town, with little character, but is very impressive upon entry. 1. The lobby is pure opulance (at least for China standards) and filled with visiting multinationals and businessmen. There were only a handful of vacationing families during our stay.2. The service, both front desk and concierge, are extremely good and knowledgeable, as one would expect for a business hotel of this stature and location. Check in was a breeze. 3. The room was nicely decorated and large. It seemed well kept and comfortable. Nothing out of the place, as one would expect for a 4+ star hotel.4. There is an adjacent shopping mall. Nothing spectacular and typical of most western boutiques and designer name brands. For real &quot;local flavor,&quot; try the Silk Market building just a block away. Not much in terms of silk, but loads of knock offs and bargain like crazy.5. Tourist sites like the Summer Palace and Tiananmen square are a short taxi ride away. Get ready to be mobbed by peddlers selling books, postcards and other site specific souvenirs upon taxi exit. We took the subway back to the hotel after visiting the Tiananmen sq. Unlike most major subways systems, this one did not have automated ticket/token dispenser. One has to deal with a real person who only spoke Chinese.We would certainly stay at China World on return trips. It is only negative would be the overly business atmosphere and clientele. This should not be a problem if one is a business traveller.',
 'Stayed on the Club Floor. Good location - smallist but pleasant room. Concierge services excellent. Rooms immaculately clean, and the Club Floor services functioned extremely well.I will return here on my next trip to this part of the world.',
 'Its an average hotel. The rooms are nice yet small, but recommend staying at the Ritz Carlton Beijing Financial street as it is the best in Beijing. Book now for the Olympics too in 2008. However, I think the average person would do well at either place.',
 'Great hotel! The rooms were modern and comfortable. The gym was nice and the attendants in the gym were very helpful and nice. I would definitely return here and recommend it.',
 'After suffering hard beds for 3 weeks in awful hotels I treated myself to a 3 day stay in this hotel based on the comments on this site. I admit I was a little bit worried because one of the reviewers stated that it was showing its age and I was paying quite a bit of money to stay here. But it was magnificent. The bed was truly heaven - I didnt want to get out of it! I was not particularly impressed with the staff on reception (but what a lobby!!!). And the location was not particularly good - mainly due to all the construction going on around. But that is to be expected in a city preparing for the Olympic Games and I was truly able to forgive. The bathroom is just fantastic and the toiletries really nice and substantial size. Prices in the mini bar a bit high and meals (room service) ditto but I honestly cannot say enough about how much I loved staying here and I did not regret it one bit. If I ever go back to Beijing I would probably stay there again, but make sure it is booked on the Internet as it is cheaper than rack rate (I know because I tried to stay an extra night and nearly died when they said how much it woild cost).',
 'Simply fantastic in all respects - no further comment needed.',
 "We spent three nights here in October 2006 and it was a fantastic experience. This hotel is as clean and modern as anything you would find in New York or London. The lobby was one of the nicest (and largest) that I have ever seen. The rooms were quite large and the bathrooms were great - large and modern. The hotel staff was extremely friendly and very proficient in English. At one point, I requested a transformer so that I could charge my camera and it was in my room within 10 minutes. There was a health club and swimming pool but we did not use either. However, we walked through and they both appeared to be really nice - especially the whirlpool. The buffet restaurant was excellent - Chinese, Japanese, and American dishes were all available. The hotel is located a few miles east of Tian'anmen Square and the Forbidden City and is just a ten minute walk from Silk Alley. There is also a subway station located right in front of the hotel for those who feel adventurous.",
 'My wife and I spent 3 nights at the China World Hotel after 2 nights in the Crowne Plaza. Even though we preferred the Crowne Plaza slightly, the China World is a great hotel which I thoroughly recommend.The only real problem with the China World is that its a little too big and impersonal. While we found the Crowne Plaza to be friendly and warm, the China World felt a little like a railway station. A very nice railway station, but still....First of all it has to be said that the lobby is very beautiful. On the Sunday there was a 30 piece orchestra playing classical pops which kinda blew us away. The marble, carpets, chandeliers are all very impressive. The rooms are very comfortable (we had a standard King), especially the bed which was probably one of the most comfortable beds i have ever slept in. The room is very large (bigger than the Crowne Plaza rooms) and very well kept. The bathroom is huge and had an enormous shower and seperate bath. Broadband Internet, I was delighted to discover, was free. The Health Club was absolutely awesome with a 20m indoor pool, sauna, oxygen room, gym, etc. etc. Location is a mixed bag. Its very close to the Silk Market for all your designer knockoffs and souvenirs, but other than that its in a fairly commercial part of town. Its obviously a good choice for businessmen since its attached to a convention center and there are dozens of high rise office blocks in the area. Taxis are cheap in Beijing, so location should not really be a factor anyway.We did not eat in any of the hotel restaurants since the prices were absolutely horrific and there are plenty of quality restaurants nearby. Hotel staff were polite, but not particularly friendly or helpful, (appart from the guy that presses the button on the elevator). Overall this hotel has an aura of having all the elements neccessary to be a great 5 star hotel, but without any real atmosphere. For a businessman its ideal, but for a romantic getaway its a little lacking. (Perhaps if the Crowne Plaza was not so warm and friendly I would not have felt this way.)',
 'Stayed here for the 3rd time in 5 years (last time was 4 years ago); definitely this hotel is showing its age and the service has deteriorated in 4 years (very sad because this was a great hotel).Stayed on the 21st floor Horizon Club level room (my favorite floor because this floor can only be accessed by stairs within the Horizon Club). Room (the most expensive non-suite, executive room) was definitely dated, dreary (replete with the wall of dark wood containing the closet/safe/etc.), uncomfortable furniture and this monstrous desk that absorbed the entire room - just not pleasing or inviting to stay in. Room key de-magnetized each day, had to wait in the long lines at reception to get a new key made (showing passport each time). Yes, the elevators require room key to access your floor so I could not go to the Horizon Club to avoid the long general reception lines but was lumped with &quot;the masses.&quot;Hotel is absolutely overbooked each and every day, loaded with foreign businessmen on expense accounts who remind the hotel that no matter how bad the service, they will keep coming back to this place because they are not adventurous enough to seek out new hotels. Horizon Club level food area (there are 2 of them) were stuffed with people each day who camp out as if they have nowhere to go -- you are waiting to eat breakfast and could wait a long time. Further, the turnover in this hotel is ridiculous, the lines at reception were crazy. Also, I had to take my own luggage (very heavy) from the taxi as there was not 1 attendant outside greeting taxis.Gym (although amply stocked with different machines) is dated and somewhat dreary (after the supposed remodeling which was done this past year).Given the increased automobile traffic in Beijing, the egress to and from the hotel by taxi is really a mess. Arriving to the hotel from the Changanjie (from say the Jianguo Hotel direction) is a complete circular traffic jam.Contacted the Director of Rooms who basically gave me the run around telling me how sorry he was, how he wanted to make me feel better about the hotel, and would get back to me ... never heard from him again. You know what? I checked out 3 nights early and went to the Hyatt - much better hotel!!!',
 'Anyone who does business in China today would be familiar with this hotel. Maybe I am exaggerating, but, to my mind, it is a modern take on classic hotels such as the Grand in Saigon or the Beau Rivage in Beirut. The typical China World guest likely spends most days in Beijing negotiating tough deals in either one of the neighbouring China World towers, or, if they are of a diplomatic bent, participating in the 6 party talks on North Korea. Either way, if you are staying at the China World today, you are quite likely witnessing history in some shape or another.Which to me, makes it even more remarkable that the staff at the China World never stop trying so hard. They are flawlessly polite and helpful. They could actually allow their service levels to slip one notch and still get away with it, such is the demand for accommodation at the China World due to extraneous circumstances. However, they do not rest on their laurels, and they are much the better for it.The rooms are outlandishly luxurious in a Beijing (and Shangri-la) sort of way -- you literally feel like an Empress, or an Emperor. The gym is very well equipped and does not have the perfunctory feel of other hotel gyms. The massage centre and its trained masseurs are excellent, even though overpriced in comparison with the rest of &quot;ordinary&quot; Beijing. I love this place. It is grand and over the top and does not apologise for it. I will return time and time again, almost certainly for reasons not entirely of my choosing, but I surely could not harbour any real ill will or dissatisfaction should I find myself holed up, once again, at the China World in Beijing.',
 'This hotel was all it was promised to be, including the price tag. I was able to negotiate a lower price, but it was still pricey. The beds are wonderfully soft and I slept like a baby. The only complaint is the price of the rooms, but in the end, I  would pay it again.',
 'This is the only hotel I have stayed at in Beijing but I truly enjoy going there and do not see any reason to try others. This place continually does a great job. Example... first time I stayed there I had an early meeting so I asked if I could access the fitness center (which, by the way, is excellent and modern) an hour before it normally opens. YES - was the immediate answer. No checking with the manager or anything. When I arrived the following morning there were 2 staff and a lifeguard on hand! Rooms are spacious and well equipped, and the &quot;events&quot; in the lobby are a continual surprise between opera singers and concert pianists and violin trios it is worth it to just spend an evening in the lobby bar!',
 'Just got back from there. Wow! What a find. The hotel is absolutely beautiful. THe rooms were wonderful, the health club great, excellent service, the breakfast buffet was incredible. We also stayed at the Pudong Shangri-la. Prices on food, business services, laundry, and massages all cheaper at Chinaworld and it is a slightly nicer hotel.',
 'Recently traveled to China for the first time. First stop was Beijing and the China World Hotel (part of the Shangra-la group). This is a wonderful business hotel. All the support services you could ask for and more. The staff was happy to help with any request. Ate in three of the hotels restaurants and they were very good. Also upgraded to the executive level which was worth the extra cost as it included a full breakfast; afternoon snacks enough for a light dinner; free laundry; and a nice lounge for meetings. Happy to recommend this property to those visiting Beijing.',
 'I have stayed in hotels in many cities throughout the world, but never before have I been entertained by a full orchestra and five excellent opera singers in the lobby bar! After a long walk one Sunday, we returned to the China World and enjoyed this spectical. The rooms were very modern, decorated with flair and totally comfortable. I guess I expected to rough it in China---how wrong I was! Stay at the China World for a fabulous experience. Another plus is that the hotel is two blocks from Silk Alley! Fabulous shopping!',
 'My husband and I stayed here for a weeks holiday. Very luxurious and comfortable. Food excellent, staff very friendly and helpful. We were however surprised at how expensive the bars and restaurants were considering the cost of living in China. Taxis needed for sight seeing and shopping unless your budget runs to the designer mall underneath the hotel!!',
 '3 nights here on business, on my first trip to China. Lobby beautiful. Room a bit small but well appointed, bed and pillows/linen very comfortable, bathroom excellent. Staff very friendly and efficient, despite English not being spoken a great deal on the front desk. Still - international sign languages seemed to work OK. Food was a tad on the wobbly side - especially room service, but never a disaster, maye just the issue of western food in China. Health Club and Gym were outstanding. Three indoor tennis courts in the hotel as well.',
 'been there for 1 week. just impressive location. tube just off the hotel. 1 stop to the silk market and few stops from forbidden city. service is great. breakfast in room ok.overall clean and silent.i have booked it over the web via traveleurope. great too.',
 'The China World has a beautiful lobby upon entry. And the rooms are nice but not special. Ours was a nonsmoking but it smelled of smoke. We found one person, Vivian, behind the front desk that spoke good english but it was difficult to communicate with others at the entry. The all day restaurant had a buffet but you could also order off the menu. It was expensive for China, which is usually a bit cheaper than most countries. Also, the location was near the American Embassy and about a 15 minute walk to the new Silk Street shopping building. It is quite a long way to get to the Forbidden City, a definite cab ride. So depending on whether shopping is what you want or history, you might chose China World or the Hyatt, which is much closer to the history.',
 'OK, it is a nice hotel. It has a nice exercise facility. It has internet that actually lets you do business (with a VPN), which I understand is rare in China. But the rooms are... merely adequate, and everything is outrageously expensive.Buffet breakfast for three? 50 dollars.Want a coke? 3 dollars.Airport pickup? 50 dollars. (Cab costs 15, found out later.)Ouch.Recommended for those on expense account.',
 'I am a Malaysian born 3rd generation chinese and educated in the UK.Never gave a second thought of going China because of the old ideology.I have made peace with the homeland of my ancestors and I am proud to be chinese with a 5,000year culture.Thanks to the late President Richard Nixon for opening the doors to China.The hotel my wife and I stayed in is excellent. The food and service is 5 Star. The only problem is the Greeter can only say &quot;good morning&quot; only further conversation draws a blank face. Staff at the reception hardly speaks English. Wake up, the Olympics is less than 1000 days away.Transport is chaotic and as the saying goes it is an economic indicator of prosperity. If you take the subway it is clean,safe and pleasant.China is ready to take on the world.My only son is now in Shanghai and will be in Beijing this weekend.We will be there again',
 'Central Beijing accomodation. Comfortable clean with a standard Chinese service.',
 'The apartment that we stayed in was nice, and very large. There were 3 of us in an apartment with 4 single beds. The only real complaint was the beds were very hard and there were no utensils provided to cook/eat with despite there being a stove and fridge.',
 'My Chinese friend and I booked a two bedroom apartment with a double bed and two single beds.Upon arrival we were given an apartment with four single beds only. We complained to reception, who told us they did not actually have any apartments with double beds. When we pressed them further, they admitted that they do have such apartments but had given them to other people (despite our booking). The carpet, beds and bathrooms were also in decidedly shabby condition, so we wanted out.Reception told us we could cancel without charge, but we thought it best to confirm this with the hotel site we had booked through.Various phone calls followed as we spoke to the customer service line for the site, who in turn spoke to the hotel, who in turn spoke to us. Meanwhile we also rang some places to find a different hotel in the same area. Eventually we found one, made a booking, and were relieved we would not have to stay in a shabby place with the wrong bed configuration.But then came the snare. Our complaints and phone calls had, apparently, taken just over one hour, and the City Hotel informed us that, although we had not yet used anything in the apartment (not even the toilets), it was their &quot;policy&quot; that we would have to pay the first night is accommodation, because we had been in the room for more than one hour. They were willing, however, to &quot;negotiate&quot; this down to 100 yuan.Right...so we spend one hour trying to sort out THEIR failure to honour our booking, and they want to charge US for it? I have never heard of anything so shonky in my life. It was only through some very heated discussion and raised voices down at reception that were were eventually able to get back our deposit and leave without charge.Does anyone really want to stay at a shabby hotel with a management that fails to honour people is bookings and then tries to charge them for the hotel is own mistakes? Shonky, shonky, shonky.',
 'was supposed to stay here for two weeks but cut the stay short after I just could not take it anymore.no proswhat made it that terrible?:no real lock on door. (see photo) someone kept trying to enter while I slept--only chain kept them out, but you can still see in.no one speaks English.there was cigarette smoke everywhere. (EVERYWHERE)staff encouraged strangers to sit with you at breakfast. (who would smoke and blow it in your face while eating)in order to reach the street access it was necessary to walk through major construction and what smelled like open sewage.I have never felt this awful traveling. Truly it was disgusting.',
 'Stayed there while my apartment in Beijing was being fixed. Not 5-star, but better than many Beijing hotels. Next door to several good pubs, close walk (0.5km) to the subway and easy to get taxis for work meetings. Clean room and friendly staff made for a good stay. Also next to several great local restaurants that cater to foreigners. Subway is a great way to get to Tiananmen &amp; the forbidden city, Military Museum, and it is the fastest way to the west side of the city due to the huge traffic on the ring roads. If you want a no frills good room for a reasonable price, pick the City Hotel (Chung Shi Bing Guan in Chinese - all the local taxi drivers know it!)',
 'A cross between a hotel and a conference facility, The Commune consists of a collection of self-contained accommodation units scattered along a small valley next to the Great Wall with a central hub containing reception, restaurants and other facilities. Whilst architecturally interesting using a variety of styles, the discrete layout avoids spoiling the setting for the nearby Wall and the hotel has its own private section of the Wall which allows guests to enjoy the sight and its pretty surroundings in relative peace in contrast to the throngs visible on more public sections nearby. The layout of the hotel means you may have to stroll through the fresh mountain air to your accommodation but if you do not fancy this then the hotel has a fleet of people carriers available to ferry you around. The two restaurants were good and the staff very helpful and friendly despite their Mau-esque uniforms.',
 'I stayed at this property with my husband, father and brother (and their significant others) for one night. I had requested rooms with a view of the Great Wall in advance and we were excited to have such rooms upon arrival. We had one adjoining room (which comfortably fit 2 couples with a shared bathroom) and one regular room. We were all located in one of the houses and it appeared that there were 2 other couples also staying at that house. There was a large balcony where we were able to lounge with a view of the Great Wall. We also checked out the pool which was lovely but a bit too cold for actual swimming (we stayed at the hotel on September 1). The highlight was really the tranquility of stunning views of the Wall and the private Wall itself. We had visited the public touristy portion of the Wall earlier in the day and the private wall was a nice respite from the chaos. The property is not flawless even though I think the problems were minor compared to the overall experience: (1) The food is average and expensive. We ate dinner at the hotel and everything was fine, but not outstanding. Breakfast, which was included, was amazing. There was a full spread of Chinese and European dishes and all were very good; (2) the private Wall is not very long so I would recommend going to both the public Wall and the private Wall on the hotel property. The private Wall is a wonderful and unique experience, but it may not satiate your Wall appetite if you have never been; (3) the cable tv did not work - which I did not see as a problem, but just wanted to give a heads-up. Overall, I would highly recommend this as a once in a lifetime experience. I think it is something my family will remember fondly forever and it was not terribly expensive compared to other luxuries in life. It was a stunning and well-maintained hotel.',
 "This 'hotel' is a property with over 40 houses designed by the leading Asian architects. Fantastic. Villas can be rented as a whole or by room. We stayed in the Bamboo House 2, which is straight out of Architectural Digest. The room was very comfortable with nice amenities. TV was small but you are there for the Great Wall and the environs and not there for TV (with the prices paid, at least). Internet is free and fairly fast. There is a gym if the weather is inclement; the gym is updated and small. Walking around the compound is good enough exercise; the hotel has access to a private unrestored part of the Great Wall. You will need to climb up a path (about 20 minutes) to the section of the Wall. Amazing. ... The restaurants were very good; Chinese food was excellent (catering a little more to Western flavors). Wines are extremely expensive; it was hard to find a glass of wine for less than US$20 so we settled for beer. Cost of food is also expensive, with entrees around at least US$20++. Maitre d' at the upstairs restaurant was exceptional. Not all staff were comfortable speaking English but can get by with the basics. Did not use the spa because the prices were exorbitant. Overall a really worthwhile experience. It would make a nice day trip as well.",
 'I am not sure what to say about this hotel. It is very peaceful, yet not particularly far from Beijing. It was lovely to be out of the city and smell the fresh air. The hotel is a group of individual houses. Most of these houses seem to be divided into separate bedrooms with own bathroom, but have a shared living room/kitchen. This would be ideal for a large family, but I would not want to share this space with people I did not know. The houses need some small renovations, particularly externally, but are very unusual and attractive. They provide cars so you can travel to the different parts of the hotel, but we did have to wait for some time for these on occasion. The restaurant was overpriced, but lovely. The kids club appeared well organized, with a fantastic kids pool with waterslides. We were travelling with two young children, and there were no beds provided for them on arrival. We had to negotiate for two rollaways, which they did not seem happy to provide. When we moved the beds to accommodate these, the floor was not clean - even some dirty tissues were on the floor.The one night in this hotel was very expensive, but by far the best aspect of it was the short hike to a private section of the Great Wall. We went up after breakfast and walked for over an hour. We had the section practically to ourselves - and it was an amazing experience. I would recommend this hotel for this alone.',
 'Stayed at the Commune by the Great Wall for 3 nights, perfect after all the hustle and bustle of Beijing. The hotels location is beautiful in a &quot;private&quot; valley with fantastic views over the great wall.The rooms are situated in different buildings spread out over the valley, and you are transported around in your very own BMW X3 with your very own driver! The houses you stay in are all different, we had a tour and saw them all. If I would go back, I would absolutely then chose to stay in the Bamboo House, which has a great design.The restaurant is situated in the &quot;club house&quot; together with the reception and spa. Food was of high standard, also the service of the restaurant staff. I had the best lemon chicken ever! The Spa was the only drawback of the place. Beautiful design and roomy treatment rooms. But the staff was not well trained. They did their massages in a very &quot;industrial&quot; way, not with the gentle touch as you are used to in Asia. But, after all this is China.....What makes this place even more beautiful is the nearby Great Wall. The hotel actually owns a part of it, around 10 minutes walk steep upwards from the hotel. This part of the wall is unrestored and only available for the guests of the hotel.Went up there one day with a colleague, and we were the only ones up there! A very special feeling in an overcrowded country!Also the Kids Club is the best I have ever seen! All so beautiful made, with tiny designer furniture all over the place. With a better spa, The Commune by The Great Wall would be one of the Worlds very special places!',
 "We stayed one night at The Commune in April, staying in Cantilever 3 in a double room. You do not (or should not) come here for anything other than an opportunity to visit a part of the wall that you can have almost to yourself. The surroundings of the hotel are nice, particularly as we were there in spring and everything was coming into flower and it was peaceful almost to the point of being strangely deserted. However, when you add this to the austerity of the architecture and the all black outfits of the staff who randomly come and go, there is an ambience about the place that is not dissimilar to one you might expect to find at a James Bond villain is private residence. The main building of the hotel is an eye catching modern building where check-in takes place and where meals are eaten. It is attractively 'architect' styled. Staff were friendly and generally helpful. The meals were very disappointing, being (particularly by Chinese standards) very expensive, yet disappointingly bland. There is a choice of western and Chinese restaurants. Both were terrible. The breakfast was poor including luke warm cooked items and very stale pastries that were inedible. The room itself was a particular let down. Despite going there for the view, we did not really have a very good one. The room is decor was nothing that you would not expect from a clean but average motel. The rest of the building (Cantilever) was given over to a communal space that was wasted when the building is shared between complete strangers. When you factor all of these factors as well as additional negatives than I can not really be bothered to continue writing about, what you have is a very overpriced hotel that has one thing going in its favour, and that is the beauty of the wall and the natural surroundings in which it is set. With meals and taxi transfers, this will set you back about £400 for a night is stay.",
 'If you go to Commune to enjoy 5-star service and amenities, you are making the right choice. To to go to Commune is to experiment your own little slice of the great wall, in its original decayed state, with lots of character and interesting curves. To go to Commune on a w-e, is to meet expats and wealthy chinese, who give a whole new meaning to commun-ism.To go to Commune is to re-discover the basic principles of modernism applied to architecture, and check how a collective of chinese architects have interpreted the principles practiced by Le Corbusier or Mies van der Rohe.',
 'The concept is brilliant - an architect-designed bamboo house by the Great Wall but our house (No 8 of the bamboo houses) only had a view of the road and other houses, this was a little disappointing. We were also shocked that 7 of us went through 41 little plastic bottles of water in 2 days there and that the (English-speaking) staff dismissed our suggestions to provide bigger bottles and be kinder to the environment.All-in-all though, a great way to get together with a big group of friends in a peaceful setting not far from Beijing.',
 'We thoroughly enjoyed our stay here. We had a family suite which was perfect for the kids. The service is not up to international standards or Kempinski standards by any means and the staff speaks little English, which is fine for a guesthouse or local place but not fine for an international chain. The landscape was so amazing and the setting so serene that the service was of no consequence to us.Both the Western and Chinese restaurants had outstanding food and a fairly good wine list. The kids club is well designed with a cute pool.The hotel has access to an ancient part of the Great Wall that is fun to hike with breathtaking views. The grounds were quiet with nice trees and vegetation.If you are going to the Wall or Beijing, it is worth the trip!',
 'I would like to thank to the team for making our stay unforgettable. The room was so cute and we found nice welcome gifts on our arrival. The memory which will stay forever in our minds is the champagne on the Great Wall. We had a yummy dinner first night in Terrace Restaurant and a fantastic breakfast next morning. All the staff was smiley and very kind. We book our stay with them for our next trip in June already.',
 'Had an enjoyable weekend at the Commune.Staying at a resort normally means that you are heavily-dependant on the F&amp;B &amp; spa facilities. Both did not disappoint. Fantastic dinner with a great wine list; try the risotto.Afternoons can be spent lounging around, bring some boardgames or a pack of cards, you can also rent their private movie theatre.We were twice able to rent the BMW Z4 to get back to our room...very cool idea!We opted for the massage services at their spa, very relaxing.Last and certainly not least, we organized a picnic dinner at their own private section of the wall and watched the sunset. That said, I would have liked a luggage rack, replenished fruit and my key to not have been deactivated.Overall a very good experience. Thank you!',
 'Spent one night this summer 24hours before the Olympic opening ceremony. As a result, roads were partly closed and hotel was almost empty.The location is magnificient and peaceful. Entry is through the Bandaling leg of the Great Wall then driving through the 10 original designed villas.We stayed in a Bamboo Villa and had the whole villa for ourselves (more than 300 sqm).The private part oft he Great Wall is astonishing (wild part of the Wall but be careful steep climb).The spa treatments were delightful.The management has been very helpful, efficient and friendly.On arrival Chinese staff at front desk was on the contrary very stressed and a bit agressive. They could not find our booking reservation and without checking again, sent us away (problem was quickly sorted out thanks to the management).Restaurant staff barely speak/understand English and need basic training to meet 5* hotel requirements.The access to the different villas thanks to a BMW 7 fleet is not eco friendly :-( in such an environnement.',
 'We enjoyed our stay at one of the villas. The obvious - but truly great - plus of this place is the access to a private part of the wall. Also, the spa, nice restaurants, beautiful surroundings and stunning architecture are impressive. The rooms are comfortable and huge. The only downside was the fact that some of the staff do not speak English very well. This was especially annoying at check out, when the bill was wrong, we were pressed for time and the guy at the reception just did not get it. But, all in all, a very nice stay.',
 'We stayed there for one night. The location is great and the private access to the Wall a real bonus (if you do not like crowd avoid Badaling official wall site). We had 2 communicating rooms (2 kids) in a 4 rooms house and were lucky to be alone in the house. So we had the 300+ square meters for ourselves, with a huge terrace and an outstanding view on the Wall : definitely a great experience. Very good diner at the restaurant. Breakfast was correct, with limited choice though. Overall the price was similar to a 5 star hotel in Central Beijing (5,000 CNY for 2 rooms + diner for 4). The bad surprise came when we were back in France. We discovered that despite what we were told during check-out, our VISA card deposit (6,000 CNY) was cashed in by the hotel. In other words we payed twice for the room and after 2 weeks, I am still trying to get my money back.',
 'It is all about location at the Commune. I read about this hotel online and thought it looked amazing so my husband and I booked it. The service was very good. The hotel is very spread out so occasionally the service could be a bit slow. The most wonderful thing about our stay was the view from our room. We had a view of the Great Wall of China. We also had a fruit plate and 2 dozen roses waiting for us. The bed was very comfortable and the smell was nice. We booked through their website and we got an &quot;escape romance&quot; package. After reading the reviews here on trip advisor, I grew worried and decided to call the hotel before we arrived in China. I told them I would very much like to have a view of the Great Wall. They were very nice and agreeable. We hiked along ruins of the Great Wall and it was something I will truly never forget. At certain points, we were all alone on the Great Wall. We also enjoyed their spa as it was very nice and relaxing. They even set us up with a driver and allowed us to tour the Badaling section of the Great Wall for an hour. Our driver then dropped us off in our next hotel in Beijing. All this being said, it was the most expensive hotel we stayed at in China. Also the amazing view overshadowed some negatives. Because there are woods all around it, there were some bugs that found their way into our room. Also, after a certain point in September, they turn off the AC. This made the first day uncomfortable since our room got full exposure of the sun. It was about 90 degrees in our room when we got there. Also their restaurants were mediocre. If you like comfort and service more than location, I would not recommend this hotel. The price does not match the service and comfort. However, if you would like VIP access to the Great Wall and enjoy hotels more for the location and money is no option, then I strongly advise you to book here because you will not be disappointed. Make sure you call the Hotel in advance to get a great view. It is a once in a lifetime opportunity to get to hike along this part of the Great Wall with virtually no one else around. For me, this alone made it all worth it.',
 "We booked a one night stay at the Commune in order to visit the Great Wall. We were travelling with our 15 month old son.Check in was poor with a Western manager who was only capable of handing out the cool towels, not dealing with requests like early check-in to ensure a tired little boy got his morning nap.We were given a temporary room to base ourselves in until our own room was ready - 3.5 hours later. We had booked an interconnecting room and it was average - very small but clean. We seemed to have an abundance of complimentary toiletries which was rather overwhelming - was this to make up for areas where the hotel was sadly lacking?The food was ok - the Chinese food was much better than the Western choices - which were poor quality (not really sure if our burgers were made of 'prime beef'). Breakfast was extremely poor - low quality breads, butter in tinfoil packets, very cheap fruit juices.The weather was beautiful during our stay, but we were unable to sit out for lunch on both occasions as the terrace had been reserved for the bus tours of tourists. This was infuriating - we were the residents of the hotel! We were given an outside table for lunch on the proviso we vacated in time for the bus arrivals! I think the hotel needs to reaccess its priorities.There were two excellent concierges - both Chinese - who were extremely helpful and they really stood out from the rest of the (very) mediocre staff. English was a problem for many.The Children is Commune was excellent - extremely well staffed and will a multitude of toys. Although our toddler was too young for many of them, he played quite happily there several times. Agree on the earlier comment in relation to the cost of babysitting - £10 per hour - but the hotel has you over a barrel here.The access to the Great Wall was a high point - it is up a very steep climb - especially with a toddler in a back pack but definitely worth it once you are up there. Unfortunately there was litter left by previous visitors (who were clearly from the hotel as the water bottles are branded) and I would hope this is checked and cleared regularly. The opportunity to be on this very private part of the Wall is almost priceless and we were the only ones there - very special.The spa treatment itself was excellent, though there was much confusion over to what treatments I could have as I am pregnant. I took the therapist is view, not the spa supervisor. It was an excellent treatment and I would recommend Summer to anyone visiting the spa.All in all ok, but very expensive for what it is, the service is poor, the management do not really seem to know what is happening and the buildings, I think due to the materials used, look tired and in need of some care and attention.",
 'This hotel would be ideal for larger groups rather than couples as it would be possible to book an entire block or part of a block having access to the common shared parts with individual rooms off the common parts.The standard bedrooms are small and we expected a hotel in such a magnificent area to have views of open countryside with glimpses of the wall snaking over the hills, only one of 4 rooms shown to us out of 2 of the blocks had a view. Something the architects possibly should have considered when starting with a blank sheet of paper, the emphasis appeared to focus on the common parts rather than the bedroom in those that we looked at.The complex reminded me of university student hall accommodation.The hotel was a bit jaded and showed signs of fading and could benefit from some tender love and care.We were so disappointed in the hotel standard when we arrived which was not as expected, that we asked to cancel our booking and after 2 hours of wrangling with the hotel management we were allowed to cancel.We arrived at lunchtime and it was apparent that bus trips were also using the hotel facilities for lunch which if we had decided to stay would have killed off any ideas of having a quiet lunch.It would not be fair to comment on any of the hotel services as we did not stay around long enough to experience any that were on offer.Our agent promptly booked us into a 5* central Beijing hotel which had a view looking into the Forbidden City.',
 'In a nutshell, the facilities and the Spa themselves are good but the service attitude, choice of food and an outrageously high price make us think it over if we want to come back... The villas have spacious rooms with a standard 4-5 star room configuration. We were not so lucky and had to share the villa (5 rooms) with other people (smokers). While the architecture is surely outstanding, the service and prices are not. At first the gate guard wanted us to park the car by the lower gate and walk up. According to his information, it was all full. This took us 10 minutes, some arguments and persistency. Then, I missed the professionalism at check-in which took much longer than other 5 star hotels in Shanghai or Beijing. But the club house is surely a design feature in itself. So, let your eyes walk around while u wait. Generally, the staff was clearly not up to the tasks. To handle several guests at the same time in English language seems to be a problem. At the beautiful pool site, the staff rather forms clusters of 6 or 7 at the pool bar and outnumbered the guests rather than taking care of them. Shifting an umbrella for us seemed an impossible task. ... a long way to go for what it assumes to be...',
 'We were very underwhelmed by our experience at the Commune by the Great Wall, unfortunately because we had very high expectations/hopes, primarily because of the snappy website and the property is substantial rate card.We were booked into one of the shared houses which looked architecturally brilliant from the curb, but quickly revealed itself to look &quot;good from far bt far from good.&quot; The fixtures were sub-Ikea quality, the shower drain was poorly so the entire bathroom flooded with each rinse off, there was water damage throughout the house, and the place stunk to high heaven. We were promised a view of the GW from the room but it was only seen through 2 sliver-sized windows on a non-load bearing wall that could otherwise have offered incredible vistas.The main lodge is an impressive example of high design and functionality, but the individual villas seem to have been constructed on a shoestring and on tight deadline because the building materials and shortsighted engineering was evident throughout. Service was awful both at the front desk and the dining areas, with the exception of a couple of concierge staff who seemed to have undergone the Kempinski-training seminar. Again, at a hotel that was marketed less aggressively I could overlook the staff, but for the price we paid they should be earning their five stars at every turn. 2 Bright Spots:1) Our experience was saved by the absolutely beautiful stretch of unrestored Great Wall that is a short but taxing hike above the property. Gorgeous. Exploring the Wall will be our takeaway. 2) We walked through the Childrens playroom area (though we do not have kids) and were blown away by how well done it was.The place is all sizzle but no steak, all form but no function, all hat but no cattle, all marketing but no substance. Fine if the prices reflect that but dissapointing to have paid a premium for it.',
 'This is a very unique place! I stayed here for three nights with my three sons. We stayed in the Cantilever house and basically had it all to ourselves all three nights. If we did not, we would be sharing our common areas, kitchen and balconies with strangers - so keep that in mind if you do not like that sort of thing. This would be a terrific setup for a family reunion or business retreat. The villa was really special. The actual rooms were small but very nice. We had connecting rooms which shared a bathroom. We toured the grounds and enjoyed very much their private access to the Great Wall! This can be found nowhere else and is reason enough to stay here. There was maintenence work going on from dawn to dusk which was disappointing given that it took away from the ambience and beauty of the architecture and grounds. Their website said there was a pool and several restaurants; when we were there only one restaurant was open, one had not even been built yet (the cafe) and the pool was still under construction. I wished we had been warned of all these renovations ahead of time - it really did take away from the experience.The villas are a bit away from the main hotel complex so you have to use their shuttle service - which was incredibly efficient - (however we felt like we were one of very few guests during our stay - and maybe the service would be a bit more sluggish if the hotel was at or near capacity).The day we checked out we had some of our qustions answered by a very professional staff member. She explained that this was a slow tiime for the hotel and they were completing some much needed renovations. The Kempinski group was still transitioning from former owners and hence all the work. I would speak to her directly if you are planning to visit in the next month or so and make sure your needs are going to be met. Her name is Karolina Gurdek - Guest Services Manager.Kudos for the breakfast buffet &amp; dinners. The kids club is world class - too bad my boys were much too old for it - it would be a fantasy come true for little ones! The spa was very nice and I would recommend the thai foot massage!!',
 'we like very much exclusive and boutique hotels and because we heard a lot about this hotel we decided to spend one night there.is for sure a very special experience, but particualary if you love contemporary architecture and secluded places. the hotel is 1,30 hours by car from beijin, and is a group of diffent villas, done few years ago from 12 of the most popular contemporary asian architects. every villa is different, and spread in a very large valley, next to a part of the great wall that is not reacheble from other tourists.the best villa for sure is the&quot; bamboo villa&quot; wich i defintly suggest.the managment is done by kempisky and is ok, even if most of them speak very little englsh, wich is unaccetable for an intenational standard hotel.In this period there were many maintainace works because of the olimpic in august.the kid is club is exellent with a nice pool. there is no a proper aldults pool.the food is very good quality, high international standard level.the restaurant very nice decorated in contemporary style.a negative point is that we expected this hotel to be a luxury place with the sense of privacy and not crowded, but unfortunatly the sophisticaed atmosphere was ruined by big groups of day tour tourists that came from beijing with big buses to visit the hotel. this is not what we expectc when we pay more than 500 euro a day!!on the other side the nice thing was the possibility to visit a part unrestored of the great wall where there is nobody else.if you like climbing( it takes 15 minuts of climbing in mountains to reach the wall) and privacy is really special and exciting.is a special experience but no more than 1 day.',
 'We went for a Saturday night escape from Beijing, where we live, on the recommendation of friends and reviews. Whilst the location and design were great, the hotel just did not quite live up to expectations, especially for the price (2000 RMB for the night plus 15% charge added to everything).We were lucky to get a room in a house with a view of the Wall (though the narrow windows restricted it a little) away from the road. The private section of Wall was wonderful- a little challenging, but peaceful (mostly) and with beautiful views. But...Given the amount we paid, we were disappointed. There was no real attention to detail- the food was fine but expensive for what it was; service was a little slow and needed a nudge. Breakfast was poor- little variety, crowded, and a queue for tables and the egg stand. It is a Chinese holiday weekend here and one restaurant is closed for pre-Olympic renovations, but I get the feeling they can not cope with a full house. The room was fine, but not stunning.It is hard to put my finger on what was wrong, but I think it was essentially value- if this was priced a little lower, I would have been really impressed with what we would got. I have been to more amazing places for a lot less. A little more effort and attention to detail, and this place could be truly stunning.',
 'The Commune is an enclosed estate of 2 dozen (or more) houses surrounding a main building. Each house has a few bedrooms w/baths, your hotel rooms. The estate is set on the side of a mountain next to the Great Wall. Access to the Wall is by an extremely narrow dirt path through trees and rocks. The path is almost straight uphill for a mile (or less) and is difficult to manage for the very young and impossible for the elderly. The wall at this location has not been repaired and is crumbling. A short car ride takes you outside to the renovate section of the Wall. You will want to see both types of Wall. If arriving from PEK ask them to arrange a car for about 1000 CNY ($133 US). Beijing to Baldaling is about one plus hours. The food was excellent and the service was very good. It is very quiet and you will not do much outside the Commune. The rooms (houses) are well appointed and you will need for nothing. If you do not want to walk between the main building and your room they will send a car for you. One way is always uphill. You will feel very comfortable and safe at this location but expect no night life. There is none.',
 'After reading the previous review we were a little apprehensive about proceeding with our may weekend booking at the commune but despite the pouring rain the day we arrived, overall we had a really enjoyable time at the Commune. The senior management all make an effort to talk to you and help you out with queries etc. Only after we arrived did I realise that the standard room we booked was not in some huge building housing 100s of rooms, but in a stand alone house built in the style of one of the 4 apparently more popular original houses. There were 5 other rooms in the house, and when we were there, 3 other rooms were occupied but we hardly saw anyone. We all shared a huge living room and kitchen and dining room (hence the Commune...) Ours was the shared house (designed by a Thai architect) perched up on the hill with a view of the Great Wall. We had ordered a cot when booking (which came free of charge, and made up with a pillow and quilt and panda soft toy) and they had thoughtully placed us in a room downstairs (near the living room and kitchen). The room itself was huge, had a bath in the middle of the room which our daughter loved. We requested for a microwave (to sterilise her bottles and heat up her food) and they provided one immediately. They also provided her with her own bathrobe and slippers, and a range of baby toiletries which was very thoughtful. Our towels were white and fluffy as were the bathrobes.We checked out the Commune of the Children (even though our daughter is too little to attend - you have to be 2) and they let her play in there for a while (it was raining, we could not do much else). It is a wonderful place for the kids and we will definitely leave her there for the day next time we are there, so we can enjoy the spa which we had to miss this time.Food-wise, it is true the prices are a little high (RMB440 for 2 of us, 3 dishes - chicken, pork and vegetable, white rice and 2 desserts) but they were tasty enough. The breakfast was not bad with local and european options and the coffee was not the terrible surprise we expected - maybe they have made changes since the last review.Activity wise - you can walk up to the Great wall, a lovely quiet unrestored part (quite scary and crumbly in parts) or check out the original 11 villas (the club house itself is the 12th). Even though they say you should book a tour, lots of people were doing it on their own and the maids were good about us rooting around while they cleaned up after the last guests had checked out. We managed to check out quite a few of them this way and they were all fascinating. A must see is the Suitcase House just for its innovative idea.The only negative thing we can complain about is that room service said they would call us back and then failed to do so. Otherwise we encountered excellent service all the time and would go back again.',
 'This is a hard review to write, as I wanted to love the place. And the senior management are clearly so keen to make it all work. However, it was a good way from what we expected. Will list the issues, then you can decide if these would concern you.General Ambience and rooms - although the natural scenery was beautiful, at times it did feel like an upmarket holiday camp (English readers, think Centre Parks), with houses in a nice setting and rooms off a communal space. Some houses were very nice (bamboo), others not so much. Would probably have been much better with a large group - avoid the limited (expensive) dining and outrageous baby sitting fees and fully experience the seclusion. Many bedrooms look over the road, so be careful in choosing both house and rooms. Those with small children may want to ensure they are closer to the hotel, as cars not always available to collect you. Rooms were oddly not up to the price - no toiletries, thin grey towels, big box TVs etc. All fine in themselves, just not what you expect in an expensive hotel. A disappointment - the landscaping. As the hotel is supposed to be an architectural and scenic masterpiece, the grotty drain, mudslides and general ramshackleness of the hotel grounds was very disappointing. At the time, one restaurant was closed and the bar was closed. There is also no pool or gym or libary/games room. Seems like an odd request but when it is pouring with rain all day, there is nothing to do but sit in the chilly restaurant.Opportunism and greediness. This was probably the worst aspect of our stay. At every opportunity, maximum cost was extracted. Examples: - After paying 3000 RMB ($428) for the room, we were then asked to pay another $70 for a roll-away bed for our 3 year old. When we expressed surprise at this, the response &quot;yes, many people feel that, so their children sleep in their bed with them!&quot; In the end the sofa was large enough, but when we asked for sheets/bedding, we had to ask several times and then make the bed ourselves. - $20/hr for baby sitting. More than I paid in New York city on New years eve! They know you dont have any options, especially when they have put you in a house very far away from the hotel.- 15% service charge on EVERYTHING. Keep in mind, tipping is unheard of in China and I doubt the staff were getting this.Kids Club - amazing. Although my daughter was the only one there, so a little lonely. Hardly their fault, but perhaps if they were not charging so much, might have been busier? Anyway, this was a highlight - great number and variety of toys, lovely space, baking, lovely staff, etc.Restaurant - pretty good food at dinner especially if you stick with Chinese (dont try the coffee!). Poor breakfast. Expensive, but what you would expect (except for the automatic 15%)Spa - very nice! (pretty expensive and also an automatic 15%)THose heading there before June, the expressway is closed to prepare for Olympics. Took 4 hours to get there from Beijing and 3.5 to get back.Overall, I think it is possible to have a better time than we did - rain, traffic, empty kids club, refurbishment, etc conspired against us. However, even without all of these things, it did seem like a very expensive holiday camp that hadnt quite opened or come up to scratch. I have hope that it will as the scenery was lovely.',
 'I stayed at the Commune for one night after arriving into China. We decided to head there straight from the airport (the hotel arranged for transfer in an Audi A6).This is definitely a great place to relax after a long flight and walk around a portion of the Great Wall w/o all the tourists (the hotel owns a private portion - +or- 500yards of the wall).The drive from the airport was about 1hours and gave us great looks of the mountains, the Beijing suburbs and the great wall.Check was smooth and we were immediately driven to our room (#375). Please note the main building comprises the main facilities (Dining Room, Gift Shop, Gym, Conference Rooms and Spa close-by). Residences are scattered throughout. Our room was incredibly large. The bedrooms had a king bed, large desk. The living room had a large l-shaped sofa, a dining area (4 seats) and the TV/Minibar. The bathroom had both a bathtub and shower but only one sink. Finally, the balcony was huge as well (approx. 5x10 meters)Of course, there is not much to do in this area besides walk around the hotel residences (some villas are definitely worth a visit), a walk along the wall and some spa treatments. For that reason, we planned on staying only one night and then moving into Beijing.We had diner in the hotel restaurant, which serves Chinese specialties (mostly cantonese) and western food. The food was excellent (unfortunately, we did not know we needed to order Pecking Duck in advance). I also peeked at the room service menu, which seemed quite extensive. The next morning, breakfast was served as a buffet (western and chinese sections). Overall, the food was excellent.I was very satisfied with my experience. The staff was friendly. The hotel has about 5-6 cars available to pick up guests around the hotel, so moving around from one buolding to the other is not an issue. Finally, we asked for a car to0 transfer us into Beijing. The car came to pick us up directly in our room and drove straight into beijing.Overall, this is a unique experience and great for a romantic getaway.',
 'Stayed in the red cantilever house with a couple of friends, which was fantastic. The individual rooms were cozy yet spacious enough for our friends with kids. It is a better stay when you have friends to share the house with. The spa is somewhat pricey by local standards but well worth the visit. Dining options are limited if you intend to stay there for a couple of days. Best thing about The Commune... it is a perfect getaway from Beijing is noise, traffic and pollution.',
 'This place is fantastic because of its private access to the Great Wall. We spent three hours on the Wall taking it all in, and during that time only encountered a handful of fellow hotel guests!The hotel itself is nicely spead out across the huge grounds. We liked the modern designs, but this is subjective.Rooms are clean and reasonably well maintained. Service was always polite, if a little rough around the edges at times. One point (irrelevant to some, but important to us) was the coffee at breakfast was absolutely awful - a surprise considering that the place is operated by a top European chain.All-in-all, this is an above-average hotel (by China standards), with a first-rate location (by global standards).We would definitely go back, and recommend it to friends.',
 'I stayed at the Commune by the Great Wall, only for one night. The setting is wonderful - it is so peaceful compared to many other places you might go in China. In autumn the valley was beautiful and I scrabbled up the hill to their own private bit of the great wall to be on my own as the sun was setting. The individual properties are all heralded as &quot;architect designed&quot; but most of them do not look very special. My villa was on the spartan side - and a long way from the reception dining area - which is fine if you are fit and able but otherwise you must wait for a car to ferry you back and forth. Its not a place I would stay for long but for a night or two it would be a great experience',
 'Commune by the Great Wall Kempinsky is the best hotel I have been in Beijing. It is combine a quiet and nice area near the Great Wall with a high design and service. And the view on the Great Wall is unforgetable. All the different villas are spacious and luxurious and the staff is very kind and helpful. I warmly recommand it to everyone who want to spend a relaxing and quiet moment near Beijing.',
 'When I came to Beijing I first was a bit afraid of the shire size of the city and thought, how will I ever make it to the hotel. Luckily my company ordered a pickup which wellcomed me warmly.It took about 90 minutes to the Commune. (Driving in China is an Adventure but the Driver knew very well, what he was doing).After a while we just came into the Beijing hillside which is beautyful. Even in November. The Commune is situated in a very nice valley and offers the private Athmosphere I was looking for negotiations.After a quick and fluent Check-In, I was brought to my Villa called Forest. It was marvelous. Clean, a lot of space and a most confortable Bed.When it came to Dinner I was totally convinced, that this was the right decision to come here. I enjoyed a faboulos Western Menue (Chinesee next evening- best in China so far).The next morning I ordered my Breakfast to my room and the roomservice was there within a few minutes. That was a surprise because of the 8 square kilometer areal, where the Villas are spread.After that I went to the Antanara Spa to have a Treatment, which I ordered via Telefon at the Reception. It was realy one of the most relaxing treatments I ever had.The next day I climed the private part of the Great Wall with my business partners to enjoy the sight which was great because the sun was shining. While enjoying a Bottle of Champagne (Some of the very kind and friendly Staff brought it there to serve us) we agreed to sign the contract when back down. In Resumee, Beautiful Landscape,Great Hotel, Great Service, Great Business.',
 'Being in Beijing for a while, what I really appriciate in Commune by the Great Wall in the peacefull atmosphere, calm, great weather (no sign of pollution) and fresh air and this is a kind of luxury in Beijing area.I agree to say that the Western standards are still not reached, but this is a fact that happen everywhere in China (problem of language, culture understanding, the fact that service industry is still at his beginning, etc). What I like there is the friendliness of the staff. Whereas you can find good service downtown, you will always have a &quot;robot&quot; service that is ruled by standard and process. I think that nowadays, what people are looking for in Europe is not any more the service we had 10 or 20 years ago, well done, but no real smile, no friendliness and too formal. In Commune, the service is definitly not too formal, very helpfull, smiling and gave me the feeling to be at home.I stayed in the Shared house and was surprised to know that there were other people in the Villa because I only crossed one person during the day, after working 2 hours on my computer in the shared rooms with the great view on the wall. My room had maybe no view, but I enjoyed it from the living and on the terrace.I had good time there and will definitly go back.',
 'Stayed here for one night at the beginning of October. As the other reviewers have said the big plus with this hotel is the location. It is fantastic to be so close to the Great Wall and the layout is pretty cool, with about 20 villas spread out over the grounds and a main &quot;clubhouse&quot; with reception and restaurant. We stayed in one of the Bamboo houses, about 2 minute walk from the clubhouse. The room was big and spacious with a futon type bed. We did not have a view of the Great Wall itself, only a few rooms do. There was a cool shared kitchen and living area, which we did not use and no one else seemed to either. I was expecting a lot from this hotel (I had not read the other reviews before I went!) and apart from the location I was very disappointed. We had dinner in the restaurant the night we got there and the service was appalling. We were only given the Chinese menu (which did offer a good choice and the food was nice enough) and were not offered the Western menu, and our waitress did not have a word of English. I know I was in China and should not expect everyone to speak English, but in an international group like Kempinski I would expect staff to have a little English. The meal was a disaster. There were a number of conferences on at the hotel and they seemed to get priority-it was almost as if the individual guests (there to experience the Wall) were an inconvenience. I would not have expected this. We did speak to the restaurant manager and he gave us a glass of wine on the house. After dinner we wanted to speak to the concierge (advertised as multi-i lingual)about walks the next day. But again, he did not speak English, Finally spoke to a German (I think) English speaking manager type and she was very helpful and showed us walks for the next day. We mentioned our disappointment to her and she was sympathetic. However, as I said, the big plus with this hotel is it is proximity to the Wall. Ask at reception about access to the Wall directly from within the Commune. This is not really advertised but the manager at the front desk showed us how to get there. It is about a 20 min walk from the clubhouse through a wood and is quite steep but when you get there it is well worth it. We were able to walk from there right along the wall to the public entrance at Shighuan and we had the wall to ourselves-did not meet another soul. The wall is not at all rebuilt along this part and is overgrown in parts, but it is safe and easy enough to walk along. The views are spectacular and it is a very special experience. When we reached Shighuan we did encounter a guard who tried to stop us getting onto the wall there but after much motioning of hands he allowed us in. Despite the hotel is shortcomings if you want to stay at the Wall and have a unique experience as we did, it is worth it and it is actually not that expensive, all things considered. We did not feel the hotel took advantage of it is location in its prices. But the Kempinski group really need to improve the service and hire more English speaking staff.',
 'We stayed at the Commune by the Great Wall for 2 nights in early July. Upon check-in, we were delighted to learn that we had been given an entire share house (Cantilever 2) to ourselves despite booking only 1 room. We loved the location, the surroundings and generally had a good experience but have a few concerns abotu the hotel. THE PROSThe room itself was beautiful and well-appointed. It had a lovely view, was very clean, nice furnishings and a gorgeous bathroom. The amenities were very nice. The closet space was also excellent. We also liked that complimentary drinks of all types were stocked in the communal kitchen. The view from the deck was gorgeous. The house was very clean. We once came back from a walk and found someone washing the front stairs.However, I do not think we would have enjoyed the house so much if we had to share it with others.The staff is very nice. They opened the business centre early for us so we could use the internet and kept the restaurant open past closing time one night so we could eat dinner as we over-slept our reservation (we had climbed the great wall that day and were exhausted).We were pleasantly surprised to find the morning buffet breakfast was including in the room rate.The spa was excellent and reasonably priced. We each enjoyed a massage.The premises are gorgeous and very secluded. It is a wonderful place to take a break from the pollution and bustle of Beijing. The hotel is close to three parts of the Great Wall. The hotel has it is own private portion of the Great Wall (which is unrestored but can still be climbed), in the closest town there is a public portion of the Great Wall which is not very busy and it is a 20 minute drive from Badaling. The hotel charged us 200 yuan for a round trip to Badaling. It is advisable to go to Badaling very early in the morning to avoid the crowds.THE CONSOur biggest complaint occured after a mix-up with a picnic order. We made it very clear to the staff that we intended to hike up to the hotel is portion of the Great Wall and enjoy a picnic. The picnic service is provided by the hotel and we filled out a standard form to place an order. We should have checked the knapsack before beginning our hike but we did not. When we got to the top (a good 40 minutes including an uphill hike through a forest to reach the wall), we found they not packed any water (a litre of water was supposed to be included) and only packed enough food for 1 person. We had placed 2 orders of the same thing. We were hot, tired and sweaty and had no water to drink. It was actually quite dangerous to be hiking on the Great Wall in the tremendous heat without water. Upon our return, we complained and learned we had been charged for 2 orders. They agreed to remove 1 of the charges but did not seem concerned about the water. At checkout (which was conducted by a long time German employee of Kempinski) we discovered, the charge had not been removed and had it removed at that time. We explained our concerns regarding the water. She apologized but did not seem concerned about the water. We also found the cost of transfer to and from Beijing to be over-priced. Very few cabs in Beijing have seatbelts which makes taking a taxi on the highway a very unattractive option. The hotel charged us U.S.$186 EACH way for a non-English speaking driver. It was the most expensive transfer we have ever had (and we have been to expensive places such as Hong Kong and Tokyo). We felt very ripped-off and angry but did not have much choice as we wanted to be sure we each had a seat belt.Very few staff speak English (including the driver). Obviously, it is a foreign country and not everyone will speak English but at times it was much harder to communicate than at the other hotels we stayed in during our trip.We also found that there is a lot of staff and, at times, it feels like they are everywhere. They are very friendly but sometimes overly so. For example, at dinner one night we spent more time chatting with the waiter than each other. At another time, we were resting on the deck of our sharehouse and two staff members were having a break quite close to the deck. We could hear them speaking and did not feel we had any privacy.The hotel could also benefit from a pool.',
 'I stayed at the Commune for one night and glad it was left at just that. On the positive note, it is in a fantastic location, just off the Badaling Great Wall, about 2 hrs drive from downtown Beijing. The concept of The Commune is interesting and even though sharing living areas with strangers or business colleagues did not appeal to me, the hype about this place must have had something about it, I thought.First of all, it is not a single hotel, but 20-30 houses spread around quite a large area. You can walk between each but it is more practical to call one of the property 4WD to pick you up. The only problem is that staff speak very little to no English at all at this hotel, so you might end up waiting for quite some time and chasing the concierge for a pick up. The hotel has also only limited number of the 4WD so at peak times you call for one and you end up waiting for up to an hour.The houses itself - depends on your luck - some are nice but some are just awful. Mind you this is ranked as a 4.5 star property................I stayed in the room which was* absolutely freezing in April, with aircon not working and when asked the hotel staff, they did not know how to make it work. Eventually after 6 hour discussions (and a lot of jumpers on) someone came to fix it.* the worst layout of bathroom I have seen, stand up shower which did not have anything to stop it from flooding the whole bathrrom. Nightmare.* Rusty fittings which made several cuts in my hand - was not impressed...* Bed side lamps which did not work* Flimzy furniture and amenitiesOn the other hand I hear the &quot;red houses&quot; and the &quot;bamboo houses&quot; are a lot nicer, but if sleeping on a floor futon is not for you than bamboo house is out for you too.Oh, and the award winning spa... everyone talks about it... but in fact it is tiny, nothing out of the ordinary and in fact most of the 5* hotels in Beijing have a LOT nice facilities. There is no gym or pool at the complex, no or very scarce mobile phone covergae and no Internet (apparently you can get wireless access in your room but nobody was able to explain to me how).Overall, the hotel thrives from its location and the fact that it is the only property on the Great Wall. It is ok to go for one night / long weekend when you pick a nice house / room, but it did not win me over otherwise despite its lovely management.',
 'We booked the hotel is spring package and stayed for two nights on April 21st 2007. The location of the hotel is excellent. It is in the Shuiguan valley, surrounded by beautiful hills and a view of the magnificent great wall. it is unfortunate that the service does not compliment the breath taking view.I took a nap on the day of arrival and woke up with a stiff neck and a headache. The pillow was too high for me. I called housekeeping and asked them if they have a different pillow. They said they did not. I thought I had better speak with the front desk instead, maybe they would be more creative. I was lucky to ran into the resident manager and told him my request. He told me that he would be able to arrange for a different pillow. I went back to my room that night, and the same pillow was on the bed. I talked to housekeeping again and they repeated that they could not offer any alternative. I slept on a rolled up bath towel that night. The next day we went to two of the bungalows that were open for public viewing. I saw the thinner pillow that I needed. I went to the front desk again and told them I found the alternative. The receptionist called the housekeeping department with much resentment and told them to change the pillow for me.We stayed in one of the rooms in Shared House 3. There were altogether 6 rooms in the house. All the guests shared the living room and the kitchen. The dirty dishes piled up in the sink for two days and no one took care of it. The overflow gabbage in the kitchen was cleared only on the day we left. We felt like we were college students staying in an expensive dormitory.The room that we stayed was very cramp. We could only watched TV on the bed. There was hardly any space for laggage. There was no place in the shower stall to keep our toiletries. We had to place them on the floor.Menu in the restuarant offers very limited choices and it is over priced. We feel the choices should be more &quot;international&quot;. To have three different types of eleborated Chinese cuisine and only one basic Western menu is really off. The choices at the buffet breakfast was only three star standard.All in all, We did not enjoy the accomodation and the food choices. We expected service of a 5 star hotel if not of the higher rank from Kempinski. In our opinion, service and pillow from the Sheraton chain is better then the Commune. We would go back to enjoy the beautiful view but we will not stay at the Commune again.',
 'It is a wonderful experience to stay in your room with view to the Great Wall, even from a standard room. The enviroment is the best, between the mountains with all the design of the villas and the club house. The staff is very kind although some speak very few english, the restaurant is very good, the spa excellent and both not that expensive.The only negative I can say is the fact that you are in a sharehouse, eventhough we were alone in ours, I woud not like to share as it gives you few privacy.It is easy to get there with a taxi from the city, which cost you around 380 yuan.I really recomend this hotel if you want to enjoy a different stay and to get close to the Great Wall!',
 'We stayed two days - this was the highlight of our China trip! The property offers 11 private villas or 248 hotel rooms in villas with 5 or 6 bedrooms each, 3 restaurants and a spa. You have a private access to unremodeled part of the Great Wall within 15 min walk.The property is located on the way to Badaling, but not at Badaling.The service is great, the food is excellent, the spa gives great massages and you can see the sun rise and or sun set by the wall in private. Travelling in January, we had the whole hotel room villa to ourselves. Hotel offers transfers from Beijing (approx. 90min)I want to go back!',
 'In the hutongs near the Bell and Drum Towers, this hotel was exceptional. Staff were very helpful and friendly, room was warm and beautifully furnished. Although it was near a busy, funky street, once inside the courtyard it was very peaceful. We stayed in Room 11 which was tucked away just off the main courtyard - gorgeous..15 minute walk to a subway stop and the streets around at night have great restaurants and bars and shops..fantastic buzz!',
 'Was at Courtyard 7 for 3 nights. Great location with many shops and pubs around. The room a bit small. Breakfast was ok. Free internet at the restaurant all day and night. Long walk to train station. Will stay there again.',
 'i stayed at Courtyard 7 for 3 days,and i am so impressed by the beautiful hotel.i am so surprised that it could be so quiet in the noisy center of the city.the staff are so nice and helpful,and they are always smiling.i would recommand it to everyone who want to experience the traditional Chinese courtyard.',
 'Our second hotel in Beijing We stayed 3 nights in this lovely hotel. It is a series of renovated courtyards in the old part of Beijing within walking distance of Hohai Lake, Beihai Park and the Forbidden City - it is a lovely stroll through the lakes and parks to Tiananmen Square.We got the room very nice and cozy; the staff was very sweet and spoke excellent English. The rooms are quite small but beautifully furnished with lovely bathrooms. The room was very clean and good smell. We really loved this and location is the best.',
 'The hotel room was good enough for couple, the location is good but one thing that we dont like so much that  is staffs, they should try to helpfull and friendy .',
 'I waited until just before my trip to Beijing to try and find a hotel. I was optimistic I could find something nice, but Courtyard 7 exceeded even my hopes. It was perfect. A converted 300+ year old traditional courtyard home, the place oozes charm. I was upgraded (at no cost) when I arrived, and found myself in possession of my own tiny courtyard, off the main court. The room was beautifully appointed with lovely, boldly-colored fabrics and traditionally-designed furnishings. The mattress was thin, but I slept like a baby. My suite also had a small sauna, which I enjoyed after a day spent hiking a stretch of the Great Wall at Simatai. The hot water took a long time to heat up in the walk-in shower, but once it did, it was scalding. The water pressure was good. The hotel is located off Nanluoguxiang, which is a pleasant, tree-lined street with scores of small designer shops, bars, and restaurants. (There is an excellent Korean restaurant only a few steps away from Courtyard 7.) The hotel is about 2/3 of the way up the street, on the northern end. Plenty of taxis can be found on either end of Nanluoguxiang. It’s a long but manageable stroll to the Forbidden City, and Qianhai Lake is just a short walk away. The area around the hotel is a matrix of hutong alleyways, and is definitely worth a few long, winding strolls to soak in the community’s vibe. The entrance to the hotel itself is tucked away down a narrow hutong lane, about 30 yards off the street. Stepping into a wooden doorway, you enter a series of courtyards of different sizes, with small trees and lanterns. At night, the lanterns provide a lovely glow that reinforces a romanticized stereotype of &quot;old China.&quot; The whole effect was comfortable, calming, and very romantic. The price was perfectly reasonable, and I was very pleased with the upgrade. The staff was pleasant, helpful, and enthusiastic. They arranged train tickets for me, recommended good restaurants in the area, and were generally friendly and responsive. Their English was not perfect, but functional.If return to Beijing, I will hope to stay at Courtyard 7 again. I would unhesitatingly recommend the place to anyone who finds themselves in Beijing. It was wonderful.',
 'We stayed 3 nights in this lovely hotel. It is a series of renovated courtyards in the old part of Beijing within walking distance of Hohai Lake, Beihai Park and the Forbodden City - it is a lovely stroll through the lakes and parks to Tiananmen Square. The staff were very sweet and spoke excellent English. The rooms are small but beautifully furnished with lovely bathrooms. The rooms open directly onto a beautiful courtyard where you can sit and read. The only problem for me was that the bed was rock hard - like sleeping on the floor! I have stayed in other hotels (mostly faceless modern ones) in China and this was not the case. Breakfast was fine and served in a pleasant room or outside. They will cook eggs for you and you can help yourself to cereals, toast and pastries. Everything is very sweet though - even the bread. The hotel is located in a small hutong just off Nan Lou Gu Xiang, a gentrified hutong full of trendy bars and shops. Great for a stroll but prices are high. As an example, a beer in this street will cost between 20 and 30 yuan (£2 to £3) but if you just pop into one of the little Chinese street cafes the same beer is around 4 yuan (less than 50p!). We booked the hotel online which was considerably cheaper than the walk in rate. I love this part of Beijing and would definitely stay here again.',
 'My family and I recently stayed at Courtyard 7 during a trip to China for a family wedding. There were 3 generations together from my dad who is 84 to my nephew who is 22. We were all made to feel welcome by staff who could not do enough for us. The rooms were spotless. The beds were typical of those often found in China - hard. We asked for an extra quilt to put on top of the matress and this took the edge off it. Having stayed in a few hotels in China hard beds seem to be normalThe breakfasts were a good mix of Chinees and European / Continental - buffet style with plenty of everything available. We did not eat an evening meal in the resturant. There are some very nice local places to eat.The courtyard was a lovely place to sit and read and chill out after bust day seeing the fantastic sits of Beijing. Some of the rooms even had their own small courtyard which could be shut off.The hotel is in a lovely hutong area which is full of interesting shops, bars and resturants. Its within walking distance to the Drum and Bell Towers and a short taxi ride to the Forbidden City. The hotel reception gave us a really useful card with the names of the tourist sites in both English and characters - a great help in getting around.',
 'I only had lunch there but I really liked the place, I saw some of the rooms, the area is nice. I will stay there next time!',
 'This hotel is a real gem for students those who appreciate hutong life. The restoration is incredible and immaculate. There are several rooms with private courtyards and we had one of these. The staff speaks some English and is very attentive. Breakfast includes fresh fruit and seems to be plentiful. I had some Beijing friends come to the hotel before going out to the bars on the lane. They were so impressed with the courtyard we ended staying up late talking in the hotel courtyard.There are several restaurants in the area that deliver to the hotel so it is possible to have pizza or roast fish served in your private courtyard.If you want to stay in the hutong this is a place to consider. Most cab drivers will not know where it is even after reading the address. just ask to go to Nan Luo Gu Xiang Hutong and Gulou East street and walk down the lane. The hotel is near the Korean restaurant.',
 'It was my first trip to China and I stayed here the first 3 days - once more I was lucky in the choice of my hotel! The whole place is soothing and spic and span. The courtyards are a haven of peace and quiet in the middle of the busy hutongs alleys around. The old trees and the red lanterns create a wonderful atmosphere at night. The bathrooms were well equiped with walk-in showers and amenities. The rooms were perhaps a little too small for the huge beds and thus quite cramped. True to the Chinese fashion beds are with futon and quite hard. No problem for me but perhaps for those not used to such hard bedding.The front desk people were friendly and fluent in English. They for example patiently assisted me in getting some documents printed out and sent on via fax. Breakfast was OK but not really something to excite me.The area around the Courtyard 7 Hotel is quite touristy but still it has kept it is own charm especially at night. Visit some of the bars/restaurants with tables on the roof. Small and simple Chinese restaurants/food shops serve far better food than the &quot;Western Style&quot; restaurants; even though the interior might seem a little &quot;precarious&quot;.',
 'This small fairly new hotel is flawless. What impressed me most was the attention to detail and thought put into it: from bedroom draperies and staff uniforms to wooden decorations around the bathroom door, heated floor, and a beautifully done shower room. Breakfast was nothing to complain about with a choice of Western options AND samples of traditional Chinese dishes. The hotel staff is lovely and helpful. Once we were late for breakfast (which ends at 9.30am) and were still served; when we were leaving for the airport at 4am, we were surprised with a pre-packed breakfast prepared for us.Among other small bonuses are: free internet, cheap laundry service, free bicycle hire, tea pot in the room, daily refreshed toiletries. Hutongs around the hotel are worth exploring, and with a school across the street we could watch young pioneers doing their morning PE from the breakfast room area. For nightlife, there are some great clubs around the corner: Mao Live House and Yu Gong Yi Shan.The only drawback – distance form the subway: 15-min walk to the nearest station.The hotel is absolutely beautiful and comfortable. I would definitely recommend it for a holiday stay.',
 'The best thing about this hotel is the location, its very convenient as a base to see Beijing major “tourist” sites. Room was nice but the bathroom wasn’t functional at all (flushing issues).Hint: There is a seven eleven close by which has lots of good and yummy items at a great price.',
 'I stayed here for a few nights with my husband, as part of an organised tour with a group. As we paid for the tour as a whole, I can not really judge the value of this particular hotel.It is well situated, with shopping mall, enormous supermarket, pizza restaurant and lots more restaurants nearby. The rooms are clean and comfortable, though our bathroom was looking tired. Beds are very hard, as in many Chinese hotel rooms. Two bottles of drinking water and lots of toiletries and tea-making necessaries are provided.A little more information would have been useful - for example, there is an electric socket for use by UK visitors, but it is hidden round the side of the desk, so the first night we were charging gadgets from the shaver socket! Also, you need your room key to use the lifts; not knowing this meant it took me ages to get to our room, and my husband got trapped on the 12th floor and had to wait to be rescued.I would stay here again.',
 'Before our stay, I asked for a .pdf file of hotel is name and address in Chinese so that we can show it to the driver at the airport. Immediately responded to my satisfaction.Location can not be beat. Connected to a mall, near a subway exit, surrounded by local chinese restaurants many of which are open 24 hours, bars and coffee shops, malls, international food chains, near to Wangfujing, Forbidden CIty, Sanlitun, easy to hail cab at any hour. Outside the hotel are lots of cars for a day is hire in case you want to go to the Great Wall, Ming Tombs, etc.. They speak English well and you can bargain for a good price. A police outpost is nearby too.Check-in and check-out was a breeze. The front desk is very efficient. The concierge readily helped us with the hotel cards and directions to tourist spots.The deluxe room we stayed in was recently refurbished. The bed was comfy as well as the pillows. We got extra pillows as requested, but no extra towels :( The bathroom is where I have my gripes. There were 2 of us registered as guests, but only one set of toiletries. We probably could have asked for another set, but we did not bother. The soap was not replenished AT ALL, even though we stayed 3 nights here. Weird. The bathroom was in ceramic tiles, which was ugly and completely unexpected, like a throwback to the past. The showerhead and the tub were also antiquated and needed to be upgraded. I am very particular about bathroom cleanliness and sad to say, this hotel needed to improve in this area.I am a regular Marriott client, and I can safely say that this hotel has one of the worst bathrooms EVER. This should be due for renovation soon. Free wifi should also be installed in keeping with current hotel trends.Nonetheless, I am satisfied with the location and its value.',
 'This hotel is not the best but it really is in the central location and cheap. Do not expect a 5 star service. Beijing subway (line 5 &amp; 2 Chaowenmen Stn), Starbucks, McDonalds, Pizza Hut &amp; some local restaurants around the corner.Hotel concierge is able to provided any local information.',
 'We spent 4 nights in this hotel.The room is clean and well maintained.Breakfast buffet is also great.Location is accessible to malls,restaurants and the subway.Would like to stay here again when we visit Beijing.',
 'Good points: 1) great location - walking distance from the subway; access to the mall 2) rooms are clean 3) helpful staff - concierge staff are patient in writing instruction cardsDownside: The moment you step into the hotel lobby, it smells of cigarette smoke . Gym and pool are not within the hotel building. It is a good hotel to &quot;come home to&quot; after a full day of touring Beijing. Rooms are clean and are always in order, comfortable. Great location. You will never go hungry as there are restaurants around the hotel that are open 24 hours. For the traveller that craves for the comfort of fast food chains, there is a McDonald is, KFC and Starbucks nearby. For those who want local flavor, there is a food court in the adjacent mall where you can have a taste of local fare. There is even the mall supermarket where you can buy the essentials plus food stuff that the locals buy and eat. Did not have problems with room service either, despite the language barrier. Even before we arrived in Beijing, I was able to experience the customer service of both the Marriott chain and the Courtyard Beijing. I already made some inquiries about how to get from the airport to the hotel and even requested the instructions in Chinese to show the cab driver. I received answers to my inquiries or requests via email within 24 hours. Great service! The concierge can speak English and is patient in writing out instruction cards that prove to be very helpful when taking the cab around the city on your own.',
 'We stayed here for a couple of nights as part of a tour group. The place is in a very convienent location and there are several places to eat in the area in addition to the restaurants in the hotel. There is a Pizza Hut &amp; KFC in addition to a Ramen place which serves Japanese style noodles. There is also a coffee shop and a 7/11, the latter being about 2 blocks from the hotel. We had a great stay at this hotel.',
 'Wow! My stay at the Courtyard by Marriott in Beijing was great!Many restaurants + Starbucks in the same building AND subway station a 1 min walk!The room I got was exactly like the one pictured above. Even if I was alone, they gave me a very confortable King Size bed! I booked this hotel not knowing that in China, you can get very decent hotel rooms at a ruidiculously low price, by this hotel was very cheap for the quality it is, compared to a stay in the US.I would definitely go back!',
 'I only spent one night here to be closer to a business meeting the next day, so I was not able to use many of the facilities. The location of the hotel is convenient, with many restaurants catering for all tastes and budgets. Most of these restaurants are located in the nearby or adjacent shopping centres. There is a small supermarket where you can buy drinks and snacks for your room.The room was clean and of a very good size, providing a separate sofa and coffee table along with the king sized bed. The bathroom was also of an adequate size. There is much more value paying for internet access by the day (80RMB) rather than the hour (40RMB). Once paid for, you can also use it wirelessly in the main areas. Check-in and check-out was a breeze with the staff always friendly.It was a typical stay at Courtyard by Marriott in Beijing, excellent location and good value without being anything special.',
 'The hotels have two type of rooms, some that have been renovated and some that do not. When we first checked in they put us in an ugly, smelly, old room. We asked for a non-smoking room, but the room smelled like smoke. So when we requested a new room, they changed us to a recently renovated room. Those rooms are courtyard standard rooms, the old ones are not.Service at this hotel is horrible. The front desk is useless and they will not go out of their way to help you. The concierge tries, but they don’t have the resources. So have your trips planed before getting there.To summarize, don’t stay here, but if you do ask for a recently renovated room.There is a Starbucks and a McDonalds right behind the hotel. There are also coffee shops in the mall across the street. The subway station is really close too.',
 'This Courtyard hotel is in a fairly handy location about 10 minutes walk from Tiananmen Square and very convenient for the adjoining metro station. Despite this convenience and generally busy surrounding area, the hotel does nevertheless feel rather off-pitch. The building is looking rather dated, comprising several fast food restaurants and a mid-range shopping mall, with the Courtyard tucked around the back. The lobby is drab but the staff were friendly and efficient. The hotel seemed to be experiencing low occupation.My room was of a generous size with a large bedroom and separate living room. I think it was fairly recently redecorated and the bed was certainly comfortable with quality linens. The bathroom was dull. All amenities (safe, coffee/tea, toiletries, iron, tissues) were available - although, strangely, the iron had a UK power plug and all the sockets were Chinese!I had breakfast in the top-floor executive lounge and this was nicely presented and substantial. The lounge also offered a free happy hour with drinks and snacks in the early evening. Staff were friendly and helpful. No complaints there. I also used the restaurant one evening, which had an inexpensive menu but had a dull appearance with equally average food and staff.My expectations of this hotel from the website were of a good quality mid-range establishment in a lively, buzzing and cosmopolitan setting. In reality, despite being fairly good value and offers most things that a visitor could want, it just did not quite match up to those expectations.',
 'We tolerated a stay at this hotel because we spent little time in the room. It was our second room...we moved from a room with peeling wallpaper. Other hotel guests had done the same. This hotel is poorly constructed and maintained. The Courtyard name should not be affiliated with this property.',
 'Had an exellent time in this city although traffic VERY BUSY it was easy to get around. The room had been recently decorated but lobby/reception area could do with a revamp.',
 'IntroWe chose to spend the first 10 of our 15 nights in Beijing at the Courtyard because of its central location and the low prices during September. Our two rooms provided a wonderful base for our family’s Bejing vacation.Location and TransportationAs most of the earlier reviews have mentioned, the short distance to Tiananmen Square, the Forbidden City, and the Temple of Heaven was a big factor for us. We did not want to spend most of our time in heavy traffic, but prefer to see places above the ground as we travel. The nearby subway and train stations offer many options for those who do not favor cabs.The shopping center attached to the hotel was convenient with a grocery store, food court and department store along with the many other shops. They had most of the things we forgot to pack.Cabs are inexpensive in Beijing with fares to most attractions under 30Y (5USD). The only long day trip was to the Mutainyi section of the Great Wall; for 800Y we rented a van and driver to carry the five us (our guide and two college aged children.) Due to the road closures for the 60th National Day celebration, we decided to move to a hotel closer to the PEK airport for our final 5 nights because we were to depart PEK on the day of the celebration and many roads were closed downtown.Room Features and Price We normally use Marriott points on vacations, but the 500Y/night rate including two wonderful breakfasts was too low to use points. Because the hotel is one block south of the main east/west street, Chianmen Dondajie, the road noise was muted in our 12th floor king room. The bed was a bit too firm, but was fine after housekeeping placed a mattress topper on it the second day. Everything in the room worked except for the bath/shower faucet, which was temperamental. We played with it to get warm water, and found that we had to turn it about 5 times before the hot turned on. As there seem to be no self service laundromats in China, the retractable string in the tub for hanging laundry was wonderful. We hung laundry everyday because our clothes shrink too much in the dryer to send them out, and the laundry prices are high in this neighborhood. The A/C was great after a long day hiking around Beijing. The minifridge kept us supplied with cold drinks purchased in the downstairs mall. Within about 5 minutes of calling housekeeping, the maids brought us free ice for drinks.The staff keep the rooms clean and well stocked with 4 free bottles of drinking water each day because the tap water is not drinkable in China. The 22 channels on TV included the Discovery channel, CNN and several other English channels, so there is a good selection unlike hotels in several other countries we have visited.Restaurants in the HotelWe had a choice for free breakfasts: the 16th floor executive lounge with a limited menu (eggs to order took about 20 minutes as they came from the restaurant) or the 2nd floor restaurant, which was much larger and had a wide selection of Chinese and Western dishes. If you are from a smaller and quieter town, you may find the noise level to be high or unbearable in most places in Beijing. It is a good idea to take earplugs for the noisiest places. Sometimes you may feel that you are surrounded by a billion people, so we liked the quiet seclusion of the executive lounge for chilling out (open 5.30-7.30) and usually ate breakfast in the restaurant. One night we had burgers there, and another dinner we shared beef brisket. Both dinners were fine and cost about 40USD for two. We enjoyed the option of the Executive Lounge in the evenings for heavy appetizers, light desserts and free drinks because we often do not eat dinner. This lounge is a wonderful stop if the weather is too hot or cold to eat outside. The weather was perfect during most of our stay, so we were either exhausted from walking all day and headed to our room or spent the evening dining outside in the lovely weather.If you are a foodie looking for a special lunch or dinner, try the new Capital M restaurant just across the street from the South Gate at Tiananmen Square. The terrace view is worth a million dollars, and their fusion menu is out of this world. The lamb and oxtail were superb followed by a deluxe dessert tray for two that will definitely set back your diet. If you ask the concierge to make reservations, you can enjoy dinner with the most incredible view of the nightlights of Beijing. A full meal will run 50-75USD per person and is well worth it. This place made us wish we lived in Beijing!Concierge and Front Desk StaffThe concierge desk was helpful writing place names and addresses in Chinese on the hotel card so our cabbies could take us to the correct place (most of the time) and we could find our way back using the hotel’s cards. From our limited experience, very few locals spoke enough English to direct us to our destinations, and we certainly could not speak enough Mandarin to ask a question. So it is important to consult the concierge before leaving each day.The front desk staff spoke limited or very little English, so they usually could not answer our questions. Fortunately the manager and/or his assistants are around most of the day, and they do are quite friendly and speak English well. They answered many of our questions and are a big plus for this hotel. They made sure that we quickly found a cab each day. We saw few Western tourists during our stay, and it seemed that the hotel staff were eager to please their customers. Free Newspapers in the HotelAt both breakfast locations, they had several newspapers including the China Daily, which is extremely helpful with lots of Beijing news that interests visitors. USA Today arrives around 6PM at the Concierge Desk. With such a complete language barrier, it was a real joy to read the news each day especially the articles about Beijing.Guide Service and Where to GoWe used the service of a local guide who met us at our hotel the first 3 days, and had enlightening visits to the Forbidden City, Temple of Heaven, and the Great Wall. We preferred a half day the first 2 days due to jet lag. We saw rates ranging from 35-100.USD per day depending on the guide’s qualifications and number of people in your party. We found our guide, Jack, through an earlier TA review, and he did a fine job. His email is [--].After three days we felt comfortable taking a cab from the hotel and relying on our guidebooks. We all loved our 3 hours at the Summer Palace; the kids rented a paddle boat and took off for an hour across the lake. They also went to nightspots and other attractions on their own. My husband and I prefer a very slow, eclectic approach to sightseeing with some days spent mostly lounging around the hotel area with a short walk in the neighborhood and a stop at a nearby coffee shop. If we feel like tackling a challenging attraction after breakfast, we go. If not, we choose something easier on the mind and body. In our 50’s, we no longer push ourselves 16 hours a day seeing everything humanly possible. Beijing is has so many outstanding parks, gardens, temples, and museums, that serious nonshoppers like ourselves could visit a different attraction each day for a month and not tire of the city. Although we did not visit Beijing to shop, we did find that prices in the better stores were at least as high as those in the US. The main difference seems to be that Beijing stores offer many items you can’t easily find in the US.Electrical Outlets in the RoomsWe could not find specific into about this before arriving and were relieved to receive a four plug power strip when we checked in. It had the most wonderful plug holes that must fit just about any kind of plug. Just be careful that whatever you plug in has a converter built in or it may be fried by the different voltage. We charged our laptop, cell phone and cameras every day with this strip. The bathroom had the same ingenious plug. Hotel Health Club and PoolThese facilities are on the 5th floor and open at 10AM. The swimming pool is long enough for laps, but there are no lane markers on the bottom, and one side is not straight. If you are extremely nearsided, watch out for the small children who make excellent moving targets. They do not allow pool shoes for walking in the water, and everyone must wear a cap. The water and room temp seemed a tad cold both times I was in the pool. My son used the gym and said it was okay, so I can’t vouch for it. SummaryThe Beijing Courtyard provided a perfect base for our first 10 nights in China. It is a safe haven at an affordable price for tourists from all over the world. If a visit to China frightens you, this hotel can help overcome your fear of the unknown. We appreciated the quiet refuge from an extremely noisy metropolis.',
 'The typical Marriott Courtyard, whch means you know what to expect. Accpetable but not exceptional. However, this hotel is location is fantastic. Within walking distance of the Beijing Railway Station (6 long blocks), or 2 subway stops on Line #2. Subway station for lines #2 &amp; #5 are directly on the corner by the hotel, so its is very easy to travel all over Beijing, which has a great subway system that is easy to use &amp; understand, Also easy to take the Airport Express Subway upon arrival, to the connection for Line #2, &amp; then 5 stops directly to the corner by the hotel. 25 Yuan for the Airport Express &amp; then 2 Yuan for Line 2 to the hotel. About $4 USD total for the entire trip from the airport to the hotel, which does not get much better. Hotel is part of the New World Shopping Center, which includes the usual US offerings of Starbucks, McDonald is, Pizza Hut, KFC &amp; Haagen Dazi that is important to you. Great inexpensive Noodle Shop on 1st floor, as well as other local restaurants all through the area. Origus, on the 2nd floor next door, has a pleasant $7 buffet with a large variety. Also a great local food market on the 1st floor of the building next door to the hotel, which is worth a visit. Anything &amp; everything that the locals like, as well as lots of variety of tourists. There is also a small grocery store inside the market for snacks &amp; drinks for your room. I would stay at this hotel again without hesitation, since you know what you are getting &amp; there are no surprises, &amp; the location is unbeatable.',
 'I am concerned as to how Courtyard by Marriott Beijing managed to receive 4 stars, the location is acceptable though for a 4 star it may be wholly inadequate; located on a small side road that many taxi drivers have not heard of. Service was adequate however they need to be asked to respond e.g. they did not help us with the, initially, confusing elevator system where you can only reach the floor of your room (unhelpful considering I went with a cousin who lived in his own room two floors above) neither did they mention breakfast. Cleanliness is Courtyard is weakness in my opinion, though by no means a dump it vastly does not resemble the 4 stars I have lived in in the past. Orange peels were scattered on the floor of the corridor (on the first day) inviting us to our equally smelly room! The bedsheets were not exceptionally clean whilst going back to service I found a plate of leftovers lying in the corridor for a whole day. The rooms are a nice (if not too large a) size though do not expect views in every room (as per usual). The bathrooms however are outdated, needing a major uplift. Overall Courtyard by Marriott is not an awful hotel in fact it may be quite decent comparing to other hotels in Beijing, however I do not understand how it is 4 stars. The price might not be expensive but the disappointment of staying there might hit you harder.',
 'no complaints whatsoevercentral location part of shopping centre - full range shops/services on sitewell appointed and maintainedcomfortable and quiet roomsupgrade to executive floor good value at £20 per room per nightexcellent breakfasts would stay here again',
 'Made booking direct with the hotel - got a really great deal - was so impressed intially were going to be there for 5 days ended up staying 10 days. Nice roomy hotel - breakfast is a challange but there are food halls in the same building - level 5. There is also a supermarket where you can get any thing cheaply. The pool also on level 5 - nice and quite - the only thing which was a little weird - you have to wear a cap when you go in the pool - sad - why not ensure all who use the pool was and shower proir to entry. Nothing really to add but worth staying here and enjoying Beijing.',
 'My wife and I stayed in Beijing with our 11 year old son. The hotel was booked as part of a three week tour, organised by Thomas Cook. The hotel was clean and tidy, and the rooms were a moderate size. The staff spoke reasonable English, and all the basics were covered well. Breakfast, included in our deal, was adequate, but we would advise you to get down reasonably early as some of the food suffers from sitting about for an hour or two if you arrive towards the end of breakfast. The range of food available in the evening and through room services is rather limited. The indoor pool, though clean, was rather cool and a little dark. You also have to walk through the edge of a shopping mall to get to the pool from the main elevators, so wear a bathrobe! The main selling point of this hotel is location; close to Tiananmen Square and the Temple of Heaven, and right next to a subway station, which is very important because it is too hot to walk very far in July, and traffic in Beijing is rather congested. All in all, this is a reasonable hotel, providing value accommodation in a good location, but there are better equipped hotels available in Beijing.',
 'Room very comfortable. Great location (centrally located, near huge mall &amp; close to McDonalds, Starbucks, Pizza Hut- also many Chinese restauants too of course) Grocery store in basement of mall. Hotel had wonderful service, clean neat, very helpful staff, all the ammenties. Easy to get taxis which are inexpensive and subway station around corner (very easy to navigate but get a map on intranet BEFORE you go)Guide Lei Wu $35/day was a godsend ([--] ) met us at hotel daily, spoke wonderful english, honest and VERY well versed -saved us significant money and helped us to have a great vacation.',
 'Great hotel. Location: Fantastic, near Tianemen Square (bout ten minutes by taxi). Bout two n half hours from Great Wall Mutainy (by private car hire). Inside hotel is inside shopping mall. Lots of shopping also nearby outside of the mall. Resturants plenty. Staff great. Beds so-so, like most beds in Asia a bit on the hard side. Great basis overall for a stay in Bejing, really enjoyed the trip and the hotel.',
 'We booked with the hotel directly online &amp; paid about USD70 per night (room only) which is truly unbeatable value. Hotel is located in a shopping mall complex. Supermarket in the basement to pick up necessities. Metro is right outside. Mcdonalds (24 hrs), Starbucks, KFC, Pizza Hut &amp; local eateries surround the hotel. A local food court is on the 5th floor. A new western style mall across the road with more food &amp; shopping options (e.g. H&amp;M was going to open).Room was a good size. Wardrobe was tired looking &amp; so was the bathroom but otherwise very clean. Housekeeping was very responsive. They usually delivered within 5-10 mins each time after we called.A good sized pool is located in a separate health club on the 5th floor. Free to use but you need to hand over your room key in exchange for a towel. Need a swim cap or they will not let you swim. Gym is also located here but we did not use it.Front desk &amp; concierge were very polite &amp; helpful.Would recommend the hotel if you are not looking for 5* luxury but value for your dollar in a convenient location to all the sights (by train or taxi).',
 'I stayed here for 5 nights as part of a business trip, and having stayed in a number of Marriott hotels across Asia I was sorely disappointed. Check in was slow and staff throughout the hotel spoke very little english which surprised me given that it was promoted as a suitable hotel for international business travellers.I stayed in an executive room, which was no different from a standard room, but rather more expensive as they provided free internet access, which was not wireless, and chargeable, only to be removed at check-out (adding to the delay). Just one 300ml bottle of water is provided each day, unlike in other hotels I have stayed in in Beijing, which I thought was mean for an exective room, where I was paying almost £100 per night (bed and breakfast).I was particularly upset to be called by reception before 9am the morning after arrival to remind me to pay for the extra room I had booked. This was despite the fact I was staying a subsequent 4 days (which had been booked and paid for), it was a Sunday and we had arrived the previous day from London.... The executive lounge windows were too filthy for a view, and did not appear to be anything other than a top floor room with a coffee machine and cheese on cocktail sticks....There were two options for breakfast: a paltry selection in the executive lounge or the second floor resaturant which had more choice. The Business Centre is very badly serviced, to book the meeting room was pricey, as was printing and photocopying; although this is to be expected in international hotels, one does expect the facilities to work properly. The printer was substandard and therefore documents had to be emailed to one of the reception staff is personal account, who then downloaded it to print on the receptionist is printer. This, I guess, was good of the staff to do, but again, not the facilities or service that I had understoond would be provided.The gym is adequate, although opening hours are 10am-9.30pm, so no good if you are looking to use it before work. The pool is a good size.In future I would not stay here for business. It is adequate if you are sightseeing and are just after a comfortable bed, but certainly not suitable if you require professional service, help with luggage without asking several times, business facilities that work effectively and staff that can understand requests.',
 'This hotel is in the center of everything! 10mn to Forbidden City, Temple of Heaven... and much more!! easy access to subway, friendly staff (sometimes difficult to communicate) very clean. Though you have to pay separate for breakfast and internet :( - not included in my reservation package. honest cab drivers in front of hotel. Hotel provides map and places of interest. very friendly bell boys. Please stay here if you want to have it easy in Beijingp.s: taxi driver had a hard time finding hotel entrance (about 120RMB from Airport)',
 'Excellent location. Excellent concierge (bellman). Excellent room. Mariott Courtyard exceeded our expectations. Lots of shops and restaurants surround hotel. Bellmen speak great English and told us with how to get everywhere. They even made our plane and train reservations for furthur China Travel. Rooms were clean, large, and beds comfortable. Business Center has high speed computers (you pay to use them). Subway for 2 lines was less than 2 blocks away. Easy Subway to take everywhere. 5 star hotel for price and location!',
 'I was in Beijing for leisure and chose this hotel for its good location and low price. The hotel was even better situated than anticipated with two subway lines within 100 meters. Good restaurants, supermarket and shopping mall is located within 5 minutes walking distance. The staff is friendly and language was no issue. Taxi drivers do not read or speak english, so make sure to have the hotels phone number (or the hotel written in mandarin) when taking taxi from the airport such that they can explain the driver where to go (approx. 100 RMB). The roads are pretty large in Beijing, so the traffic can be noisy, hence make sure to live in a high floor. I lived in 10th floor and could barely hear any traffic. I will definitively stay at this hotel at my next visit in Beijing.',
 'After reading some mixed reviews I went with an open mind. It is really easy to find once you know how! I read on here to leave exit D from the subway, it depends which line you are on. If you are coming from the airport dont use this exit. The best thing to do is to exit and look for the big high rise hospital, turn you back towards that and walk forward. The entrance to the hotel is not at the front, it is round the back of the shopping centre. The lobby is fine yet sometimes a little Smokey. There was no help from staff when I arrived with my bags, all the staff do speak basic English and were pleasant but lacked warmth and charm. They do not go out their way to welcome you however they are not rude. I had a refurbed room on the 10th floor which was excellent. Very spacious, flat screen TV and view was fine. The location is good but as others mention even on the 10th floor it can be noisy from the traffic. The use of the swimming pool and sauna is good on the 5th floor but ensure you take a swimming cap otherwise you cant use the pool. The breakfast buffet was nicely presented and had good choice. The price of the mini bar is extreme. You can pay £3.60 for a coke or take the lift to the supermarket on the basement and get one for 22pence. Internet is over priced at £8 a day and is very slow. There are some internet places very near but connection is not as fast as the UK anywhere in Beijing. Taxi is are very cheap but ensure they use their meter and 98% dont speak English so make sure the hotel write down where you want to go. You can use the metro and one ride is only 20 pence. As you come out of the hotel lobby and there is a very nice respectable foot massage and general massage spa which is not expensive but has very good surroundings. There are plenty of restaurants around this area.',
 'As a gold level member I booked this stay with points and stayed one night. I would not pay the asking rate for this room. The staff speak English and are very polite and helpful. The rooms and towels do smell of smoke and even though all Marriott properties are indicated as smoke free there were ashtrays everywhere in the room. I ordered room service and the waffles were pancakes which is not a critical mistake but the orange juice was bitter, the coffee was obviously a powdered mix and the price was 300 RMB. In addition I had to call room service after waiting almost an hour for what was to be a half hour delivery. The Internet service which is usually free for Gold level members was 40 RMB for an hr. and 80 for a day. The standard robes and slippers etc were there. The bathroom was old and outdated for a Marriott. The beds sleep OK.I will not stay at this hotel again. There are other Chinese brand hotels that have better service and better food.',
 'This hotel was recently renovated so the rooms are clean and well designed. Renovation still ongoing in some parts of hotel between 8:30AM and 6:30PM for those afternoon sleepers. Some comments indicate hard beds (and they are) we mentioned this to the front desk and 10minutes later a nice foam pad was put on our bed. The price was great for the standard of hotel (~65USD/nt). It was centrally located to all the tourist sites and subway was only 200m away and very convenient (line 5 exit D be prepared for a few steps). Staff was very helpful and efficient at checkin. We arrived at 7:30AM and room was ready, also they were accomodating to late checkout. Maybe the staff has changed since prior reviews mentioned slow checkin. Great foodcourt and supermarket in mall attached to hotel. There are also some great restaurants within a few minute walk. Breakfast plenty of options outside hotel (supermarket opens at 8:30AM). Beinfugie (famous peking duck in New World Mall 2 3rd floor), Asjean Noodles, Chinese Neighborhood restaurant out hotel turn right then quick left 100m down street on righthand side. Nice spa 50m from hotel out hotel to the left. Taxi ride to foodstreet, sunday market, and most other places all under 20Yuan (~3USD). Watchout for black taxi is parked in front of hotel they seem to be more pushy and seem to take the long way (we compared between green/yellow taxi to same place). Taxis are frequent in front of hotel or just around corner from hotel.',
 'having looked on here at what other people said, i was pleasantly surprised by what we found. the hotel is right in the centre (not that there really is one) of beijing, just a few minutes from chongwengmen station, which is perfect as it has two underground lines serving it, north and west bound. everyone was helpful and nice, english was mostly not an issue here, and the room was big and comfy. the bed especially. didnt try the restaurant and the bar is soulless, but there is a health centre and the shopping mall actually attached to the hotel which is perfect should you need them. there is free use of a swimming pool',
 'I spend four nights here in mid-October 2008. It is a very nice hotel, but when I arrived the weather was muggy and warm. To my surprise the hotel was very hot. My room was extremely uncomfortable. When I talked to the desk they said that the air conditioning had been turned off for the season and could not be turned on again until late Spring 2009. My room has two windows, but only one opened a little at the bottom. I could not get any air circulation. I inquired about a fam and was told that none were available. My stay was very uncomfortable until it rained late on the third day of my stay. The rain cooled the city down and I was finally able to get some sleep. I will never stay here again.',
 'The location of this hotel really can not be beat for the money. It is a half block from the Chong Wen Men subway station, there is plenty of good shopping and restaurants nearby and although it would be a long walk, it is near the Temple of Heaven and the Forbidden City. The rooms are of decent size and the most of the rooms offer great views of the city. Make sure you get a higher floor because the streets are are very noisy and busy. The rooms are clean and come very well equipped, including toothbrushes and toothpaste. If there is one bad thing about the rooms is that the beds are very hard, but that seems typical for China. All this being said, you can experience this good hotel only once you have checked in, which could be a little trying on the patience. First they have to look something up on the computer, then several pieces of paper have to be written out, then back to the computer, more paper is filled out, another computer is logged onto, your passports are then examined, more paperwork, then finally the last computer seems to issue you room information. All of this efficiency is easily done with no less then 5 front desk clerks working on my one reservation. Luckily no one else was attempting to check in at the time, or else this may have overloaded the system. All-in-all this was a great hotel to stay at. The breakfast buffets were ok at $15, but lacked fresh fruit and oatmeal. Oh and one more thing, stay away from the doughnuts!',
 'This is the worst hotel I have stayed in in China and in Asia.The checkin is terrible. Took 25 minutes. Staff has terrible attitude, never smile, do not like to assist and are generally abnoxious.This is more like a people factory than a hotel so do not expect any service.The breakfast is terrible with the lowest quality produce. The a la carte is equally horrible.Housekeeping does not refresh the amenities in the room and these are of the lowest quality like you would find in 1 star hotels.The hotel is 9 years old but the rooms (even executive level rooms) are worn and torn with bad odors. The general feeling in the room is that is is old and dirty.Concierge does not assist with local information.Almost no-one speaks english in this hotel although it belongs to an American Chain - Marriott.I would recommend staying in other hotels when coming to beijing and definitely NOT here.',
 'We stayed here for 4 nights and were pleased with our experience.Very convenient to the subway, which was fast and clean, and also next the New World shopping center which has a supermarket and food court level if you do not feel like going to a restaurant for dinner.We also dined at the peking duck restaurant across the street during our stay and it was delicious. The restaurants in Beijing have a report card style hygiene rating system, which should be prominently displayed at their entrance, so you can check out whether they are an A or a D before you make your dining decision.I like a firm mattress so I did not find the bed too hard as mentioned by other posters. I enjoyed the buffet breakfast although skipped the cereal with milk given the recent melamine scandal.The concierge was helpful in translating addresses from our guide book and instructing the taxi drivers and they can give you a card with the hotel is address in Chinese.Overall I would stay here again.',
 'I was very hesitant about booking this hotel from the older reviews but finally decided to give it a shot since it seemed to redeem itself to more recent reviewers/visitors. The hotel did not disappoint and I had an excellent stay here, along with my two other travelling partners.We booked the hotel via Expedia and the rate was quite good – coming to about £45 per person – two double rooms divided by 3 for two nights. Since the Olympics had ended the week prior, the rates had dropped and this hotel was in an excellent location as well.At check-in, I was still a bit hesitant on how the hotel was going to be, especially because the front desk staff seemed a bit disorganized and understaffed. If you know Asian hotels, there is usually a surplus of employees all around the lobby to bow, answer questions and never a queue at reception. However, once we were seen to, the front desk clerk was very courteous and obliged my request for a recently renovated room. This was a tip from a TripAdvisor review and it was a good one. The room was excellent, was on the corner of the building and was very recently refurbished. It had some great furniture and was spotless. Business centre was good but internet access was expensive, like usual. Breakfast was so-so and the choice was not huge but had some western and Asian options. The hotel is connected to a shopping centre which was a really nice bonus and allowed us to drop off purchases before continuing with site seeing. The hotel also shares a gym in the shopping centre which was very well appointed.We explored the area around the hotel the night before departure, which was a shame because it actually had quite a lot to offer. This included a medium sized indoor market which had some wonderful food stalls inside where fresh food was being prepared. It was very interesting. Otherwise, there is an excellent massage complex on the same road as the Marriott which had top notch service and excellent prices. I went each day for a massage at this place.All in all, a great stay at this hotel and I would definitely stay there again.',
 "This is the second time we have stayed at this hotel, the first time was 2 years ago and we had no problems what so ever and enjoyed our stayGenerally the hotel, is of good standard, clean, average food but great central location for getting out and about around Beijing.The level of customer service however really lets this hotel down and unfortunately because of this I would probably not recommend this hotel to anyone and certainly would not stay there again myself.We checked in at 8.15pm, there were 4 of us and 2 rooms had been booked. First of all they said we had only got one room booked (our confirmation from their web page said 2 rooms) and they had not got a clean room available for us (check out time is 12 noon so more than 8 hours after check out rooms still weren'y ready). We asked to speak to the Manager who eventually found us 2 rooms, one with an upgrade, the upgrade however was on the executive floor but with no executive lounge access in fact it was exactly the same as the room we had originally booked but on a different floor. It took us over an hour to check in, once checked we proceeded to our room and got stuck in one lift and then the other lift would not work.Breakfast was totally over priced at around £13.The attitude of reception staff, concierge etc was disgusting in fact they were quite rude. The reception staff also gave the impression that they were trainees as none of them seemed to know what they were doing or what was going on.So unfortunately due to this experience I would not give this hotel one more penny of my money, they do not deserve it which is a shame really because it used to be a really good alround hotel",
 "My friend and I booked this hotel on points back in the Spring. We had read the reviews and hoped the hotel would be updated by the time we visited during the Paralympics. Updated reviews gave us hope and they met our expectations.Taxi cab to the hotel was 89RMB + 10RMB toll. Before arriving in Beijing, I emailed the hotel for their name and address in Mandarin. You can also check with the hotel reservation desk at the airport for a translation.Upon arrival, we stopped by the front desk on the 1st floor. There were about 8 receptionists helping two sets of guests and it was taking quite some time. When it was our turn the receptionist told us to head to the reception on the 16th floor for check in. If you are a platinum or gold elite member, I would recommend you make a beeline for the 16th floor. Once up there, we found the reception in the lounge and even with 3 receptionists helping us it took a bit of time. At least the lounge is quiet and comfortable. I would also recommend you ask for a hotel business card as it has the English and Mandarin names of the hotel and major sites near the hotel.We received upgraded rooms on the 15th floor. When entering the room stick your room key in the slot by the door to activate the lights. The renovated rooms were very nice. There was a flat screen tv with lots of English channels. There was a safe in the closet. Music and lights could be controlled from the bed headboard. The bed was very firm so do not plop into them expecting to sink in. The bathroom did not seem to be renovated but it was decent. The water pressure was good. I never had trouble with hot water. There is also turn down service at night.Another area where you need your room key is for the elevator. There were three elevators but only two seemed to be running at the time. In order to use the up/down buttons, you had to use your key card. The elevators ran pretty quickly. Oh and there is a charge if you lose your room key or do not return it at check out.One of the best things about the hotel was the concierge. The concierge guys also played bell boys and room service roles. They were always willing to help in any way possible and very polite. And they do not expect tips. It is incredible. For example, I asked where I could get a phone card. One concierge said he could run out and get one for me in 10 minutes. The only downside was there were some questions they could not answer.The business center has 4 computers and sells stamps. It is open from 7am and closes around 8 or 9pm. The concierge said there was an internet cafe down the street but we did not check it out. Also down the street is a 7 Eleven. I recommend going there for water which was 1.20 RMB per bottle. It is 3RMB at tourist sites; similar to the ratio in the US. 3RMB is still a rocking price though.The business center also has phone service but I used the phone in my room instead. Calls to numbers in Beijing were incredibly cheap (~0.20RMB/min). And I got reimbursed for them when I checked out. (Do not know if it was because I am elite member or because calls within the city are reimbursed for everyone.) Calls to the US were much more expensive. (Check the hotel info book for prices.) I would recommend you get a phone card where you dial a local access number.In the morning, the lobby has coffee and tea. We did not eat breakfast at the hotel. Instead we went around the corner to a 24 hour eatery called Yonghe King. You can get a combo breakfast for around 9RMB. And if you are feeling adventurous, there is an indoor market next door to Yonghe with hot food stalls and grocery shops. We also tried Ajisen Noodle next to the hotel for dinner which was pretty good but more geared to tourists. The food court at the New World mall was not too bad either.An entrance to the Chongwenmen subway stop is also around the corner from the hotel. It is two subway stops from Temple of Heaven Park (Tiantan East Gate) and three subway stops from Tian'anmen Square (Tian'anmen East). The subway was easy to use with free transfers. Transfering within a station could sometimes be quite a hike though so be prepared to walk. I would not recommend using the subway to get to and from the airport if you have luggage as you do go up and down stairs quite often.My only gripe about the hotel were the taxis in front of the hotel. The best rate the concierge could get us to the Mutianyu Great Wall was 800 RMB. No negotiation possible. Try negotiating with a private driver or public taxi not at the hotel to see if you can get a better rate. Also, the morning of our departure we asked for a cab to the Yashow Market (where a bus was waiting to take us to the airport). The taxis in front of the hotel were not available. The concierge had to flag down a taxi from the street.",
 'Good price and good location. A short walk from the Metro station and one stop on the metro from the Wangfujing district. Located right next to the New World Department Store complex and a Starbucks, McDonalds and KFC. Also close to great chinese restaurants within walking distance.A half mile walk from the Beijing Underground City location (which is currently closed for rennovation).The hotel staff was very helpful and wrote down nearby locations for me in Chinese to provide to my taxi driver(s).I would stay here again.',
 'Not the worst place we have stayed. Enough issues that we would look elsewhere the next time we visit Beijing. The shower water was the most remarkable- from scalding hot to ice cold for the entire shower- and it stopped flowing not one, not two, but three times for my wife is shower- weird.The breakfast is fine, the security is good (key to operate elevator) and the staff seems fine. This is the only hotel in China I have stayed in that had service staff with a Western attitude (complaining to coworkers and frowning). Finally, we do not like the location, in the midst of the most expensive everything! We will choose a place like the Bamboo Garden Hotel again if they have space.',
 'Stayed three niights on 12 th floor in excellent room. Staff was polite, helpful and fluent in English as needed',
 'Is my second time in this hotel, dont book if is not directly with the hotel, they put you in the most terrible rooms, the internet does not work, all the rooms with dirty carpet,after make a complaint they put me in so so room in the 8 floor.This hotel is in good position in the center of china the breakfast is ok, the food at the chinese restaurant ok, but u can find a lot of restaurants around, easy acces to go to china wall and other attractions. Dont use the taxi of the hotel most of the time make a price with the taxi, in this hotel only one lady from the reception speak english, about the food is chinese if u like the occidental food is terrible like around china. The mall is connected with this hotel but the price is ok, dont try anything if u r american, everything is expensive, only the jewerly and the sourvenirs are cheap , and the problem is that nobody speak english well u can find somebody who speak at the reception of the mallOveral i can try another hotel but the price is ok, definitly i can back but i will try another hotel.',
 "Just got back from a stay at the Beijing Courtyard by Marriott for the Olympics. I was very concerned after reading other older reviews, but I was very pleasantly surprised after arriving. The staff was very cordial, knew enough English to make check-in easy.They must have just completed a renovation, as the rooms were very nice. Clean, new carpets, nice size rooms. Beds are a little firm, but did not keep me from getting a good sleep. Nice quiet nights, no noise from the streets below.Excellent western style breakfast restaurant on second floor, made to order omelettes and eggs.The best thing is the location. Subway stop literally right in front of hotel. One stop from Tiananmen Square, two stops from Pearl Market.The bathroom has a power outlet that handles US style plugs, but you may want to purchase an adaptor if you need to be charging more than one thing at a time, as the plugs in the main room are chinese style three prong (triangle) plugs.I would highly recommend this hotel. Unless you are used to four star Ritz-type hotels, this should meet most travelers' needs.",
 'Got here yesterday. I was hesitant after reading the reviews on here, but I was quite surprised to see it very modern looking on the inside (outside facade looks like crap). My room is nice with a large queen/small king size bed, small flat screen tv, small sofa, mirrors everywhere. Internet is 80RMB/24hours if you have your laptop. Convenient to walk to large mall, haagen daz, and subway. It is humid in Beijing so pack light clothing and comfy shoes. At first I was trying to decide between the Renaissance and this hotel, and I am glad I made this choice for my short stay.Also.............take the name of the hotel with you to the airport in Chinese if at all possible. Otherwise tell them you want the &quot;New World Courtyard Hotel&quot;Con: Staff speaks very limited English so you have to repeat things in different ways to get them to understand. Same with general population in Beijing. Took me about 30 minutes to order pekign duck to go down the road...',
 'Originally booked thru Expedia at Fortuneland which was listed as a 3 1/2 star with Courtyard Marriott listed as 3 stars. Having travelled from the Caribbean (Trinidad) through London and Dubai and finally to Beijing - 48 hours, we were horrified at what was called a hotel at Fortuneland. It was more like a run-down brothel and beyond tacky - in fact it was filthy. We checked out immediately. As a matter of fact we never really checked in since we had a look at our &quot;rooms&quot; and decided to hunt for better accommodation. And that was the Marriott Courtyard. At first we had difficulty checking in and then caught on that we should choose upgraded rooms which we did - on the 14 and 15 th floors. Our two-week stay was without incident and quite comfortable.It is true that we were hardly ever there during the day as we were a camera crew shooting a pre-Olympic television series. But we still remember the wonderful breakfasts we had and the more pleasant members of staff.Stay at the Courtyard Marriott - you will not regret it.',
 'When arriving at the airport, if the new subway built for the Olympics is not yet running, you can instead take the Airport Shuttle Bus #3 for only 16RMB, get off at the last stop which is the Beijing Railway Station then walk 5 minutes to the hotel. We stayed here on free hotel points for 2 nights. The first room we got, #629, was a smoky smelling room. We called the desk and they immediately brought us the key to another room, this time clean-smelling, and on the 14th floor (where they we re-painting the hallways) with a fabulous view of the busy street corner below. It was a gigantic room, nicely appointed, with no signs of wear as others have reported, bathroom had a marble countertop, see pictures. They provided two small bottled waters, as the tap water is not drinkable in Beijing. Front desk staff spoke good English, concierge helpful with finding sights. There is an elevator. Room charge is paid at check-out. Our free room rate did not include meals. Their breakfast in the Courtyard Cafe is expensive, 100RMB, but lots of food, all you can eat buffet, and they will cook your eggs to order - it opens at 6:30AM. I saw an Internet plug in the room, but I had no PC with me. Internet service in the hotel Business Center is expensive at 30RMB($5USD) for 30 minutes. We found an Internet place in a department store on the busy corner - it was very smoky, but very inexpensive. Could not find any more reasonable place to do Internet. The hotel is about 5 minutes from a subway station. You can either take that 1 stop or walk about 30 minutes to reach Tiananmen Square. The Temple of Heaven is about a 10-minute walk from the hotel.',
 'After reading the reviews on this site I was a bit skeptical but I decided to give it a shot. I was very glad I did. Yes the hotel is in need of some work but they are remodeling the whole hotel and it will be finished by June 2008.When we arrived they allowed us to check out the room. It was large and clean on an upper floor. The carpet looked worn but all the rooms are due to get new carpet in the renovations. I had been in e-mail contact with the hotel before my trip and had told them that my wife is birthday was soon. The hotel manager arranged for a wonderful cake to be in our room upon arrival AT NO CHARGE. The hotel is right next to a large mall that you can enter from the second floor of the hotel. WIthin 1 block of the hotel are many places to eat including McDonald, Pizza Hut, and Subways. Remember that ifyou want to try local food, most people do not speak english and the menus are in Chinese. The concierge arranged a driver and english speaking tour guide for us. The guide was named Mary and she was great. We hired the two people for 4 days at $140/day for both but this gave us exclusive use of both people and a private car.We did try the breakfast buffet once and it was unimpressive. Ths could have been because they were remodeling and had to use the main restaurant instead of the regular place.We arrived the last day of the Chinese New Year and our room had a great view of the fireworks, which lasted 5 hours.I would stay here again because of the service and location.',
 'The hotel is in a good location - roughly 45 minutes from the old airport but very close to Tianamen Square and the Forbidden City (15 minute walk) and the Temple of Heaven.The Hadimen Hotel (just behind the hotel) is home to a great restaurant if you want peking duck.The hotel is concierge desk will help you arrange tours if you want to visit the Great Wall of China and the Ming Tombs.The onsite cafe has very poor service (slow and very unattentive). The rooms are sort of small and musty smelling. The blowdriers are hidden in the desk drawers and cannot be unplugged and moved to the bathroom or any other outlet which can be annoying since the lighting is very poor in the room.The executive lounge is very small and does not offer any type of nutritious items save some old fruit. The staff does not speak very good English which is quite disappointing considering that the 2008 summer Olympics will be held in this city. The front desk staff was not even aware that there were two airports operating in the city. There was only one helpful person who was able to provide us with fairly accurate help and directions in the entire hotel.The staff was quite snotty and slow and did not pay attention to details (I had to request the correct room key and type of room several times - even though I had an email confirmation regarding my selection).The room safe did not work yet all the housekeeping staff appeared to have a &quot;dummy code&quot; to reset it - so be warned to have a backup plan for any valuables you may be carrying with you.Overall, the location made up for the poor customer service and lack of ambiance.',
 "On a 2 week trip to china the Courtyard Marriott was the worst hotel that we stayed at for our entire trip....Actually, probably the worst hotel I have stayed in ever. We Chose this hotel after having read reviews and knowing the carpets were worn and the beds were 'firm,' but we used points and I thought it would be worth it for only a couple days.It was a very bad decision. There are far better hotels at a cheaper rate. the lost sleep was not worth the money saved.1. Many reviews have sad the beds were firm or hard. Ok, to translate, you would be just a good sleeping on the floor.2. you would never imagine sleeping on the floor because it is very Discusting. I would not even take off my shoes. 3. If you are using points, I would suggest going for the Renaissance.4. If you are using priceline to get a great deal, do not. not worth risking staying at. Instead, try a hotel like the highly ranked Bamboo garden which TA currently shows only about $42. ( I did not stay at bamboo, just looking in retrospect at what I wish I had done)I was fooled to think that because it was a Marriott/Courtyard that it would work just fine. If you are just staying for one night, stay at your own risk. If more than one night, please try somewhere else. This is truly one of the worst hotels I have ever stayed in after over 500 nights in hotels in the past 3 years. My review may seem a little harsh, but I think many american travelers will go with the &quot;american brand/chain&quot; because it seems safe for it to be comfortable and up to americain standards. This hotel is not. better to go for another hotel!Please send me a PM if you have any questions.If the hotel has been renovated in the past year, I am not aware of this.",
 'I am frequent business traveler and know hotel chains well. It was hard to believe this was a Marriott hotel because of the general low standards. The staff, because they were Chinese, were very courteous and responsive, but they were not well trained and all my dealings with hotel staff were disorganized. Check-in confusing at the 16th floor. I was told at the front desk I had upgrade, but it was not apparent as to what or how, and, though I can speak some Chinese, no one could explain in English. Confusion about breakfast. I rented two hotel rooms and they were just OK. One had a slow drain problem. Compared to other hotels in Beijing for the same money, this was not a good value. The lobby is not attractive and one of the computers in the business center did not have a working usb port; another did not have internet access. More confusion to find and use the gym and pool, which are located in the adjacent mall. Sign-in and the desk and find the lockers, then find you have to go back to the desk and ask for a towel. Then, back to the desk again to get a bathing cap which they charge for. I did not have money with me and gave up on swimming at that point. The Courtyard Cafe has snack bar quality food. Location is conveniently connected to the New World Shopping Center and major avenue.',
 'Beware! Priceline will cheat you!When you request a 4 star hotel on priceline they will give you this 3 star hotel instead. Then when you try to complain, they will not responsed.... since they have already charged your credit card, they will not work with you.Do not use priceline to book in Beijing!',
 'We stayed here for 6 nights and we were happy with the hotel. The rooms are worn down and the beds are hard ,but all beds in China are hard. The front desk staff were helpful as well as the bellman, but you need to know a little Mandarin to get the best use from them. Our room was a corner room with two double beds. There was a seating area and ample closet space. The rooms were adequately cleaned each day and the hotel supplies a kettle, which helps becuase you can boil your own water. They charged for the internet at the business center 30 RMB for half an hour- we opted for a much cheaper intnernet cafe in the neighouhood. Bring your passports.The hotel is conveniently located next to New World Centre and is within walking distance of the Subway. Across the street is an indoor market called Origus. We bought many of our meals here - cheap and good. Just point at what you want and hand them money. NOr more than 10 RMB for a good meal. The other markets for tourists we found were twice as much. Overall, the hotel is older and not so clean. Do not expect North American standards. Service was friendly and elevators are slow. The workout facility is very modern as it is owned by a private residence next door. We booked three to a room and expected to pay and extra $40 USD for the third person, but were never charged - bonus!',
 'My husband and I decided to make our reservations at this Courtyard Marriott based on what we thought they would live up to the Marriott standards. WRONG!!!  We had problems checking in as we went through 3 rooms before the day manager, Johnny gave us the upgrade to a junior suite. We had requested, non-smoking, queen bed and on the executive floor. All the rooms they put us in were smoking even the suite. But after spending about 3 hours to get the room we decided it was not worth moving again as we had traveled 13 hours to get there and we were tired. Again, Johnny did all he could to help us out and offered us the club level for breakfast/dinner.We not only had problems with the room but when we provided our credit card we were told it was declined and they wanted a cash deposit (even though the room was paid for in advance)We were told to come by later, which we did and it the credit card went through with no problems.Other than Johnny, the staff did not understand or speak english well. Very poor customer service. We even had a problem with housekeeping giving us &quot;stained&quot; towels to use.The club level was a joke. However, they did offer a good selection for breakfast. Dinner was a different story. They offered small square sandwich appetizers that were stale and the quantity that they put out was very limited (maybe 10 pieces) and the same applied to the (2) hot appetizers..very limited. It then took a long time for them to restock everything so it was not worth going their for a relaxing drink and appetizers.I would book this hotel as a last resort as there are other hotels in Beijing that are better however you may pay more but it should be worth it in the end.',
 'We were very pleased with this hotel. The location is great - about 2 small blocks from the Chongwenmen subway stop. There is a grocery store and several American, Chinese, and Japanese fast food restaurants in very close proximity so it is a great home base for your vacation. Some might say you miss out on the full cultural experience by staying in a western hotel, but the amenities such as currency exchange and the ability to make credit card cash withdrawals were a lifesaver when our ATM card would not work at any of the ATMs we tried. The business center offers relatively pricey internet access (still not bad by US standards), but it is very handy for when you are in too much of a hurry to walk a couple blocks to the dirt-cheap internet cafe. The hotel concierge provides you with cards that have the hotel info printed in Chinese so you can always present those to your cab driver and get back to the hotel when you are through sightseeing. They will also write the name of the place you want to go in Chinese. The hotel provides you with a couple tiny bottles of water a day, but I recommend going to the grocery store and picking up a larger jug to keep in the bathroom for brushing your teeth and for drinking water while you are in the room, and using the little hotel ones to carry w/ you while you are sightseeing.There were a few cons. The bed was pretty hard but we were always so tired it was not an issue. And there were a few carpet and mildew stains as some other reviewers noted, but we felt that the hotel room was plenty clean overall - nothing felt dirty. The bed linens, toilet, and sink area were very clean, and those are the most important in my mind. The tub was very clean except for the stains in the grout lines. We would definitely recommend the hotel and would probably stay there again if we ever find ourselves back in Beijing.',
 'The location &amp; staf were excellent. The room itself was not so great. The carpets and sofa were filthy and need replaceing. The bathroom needs upgrading and the tiles and grout had mold and mildew throughout. The beds are rock hard. Do yourself a favor and look for another hotel in the area until the management and owners address these issues.',
 'Having read the TA reviews and being at my first Chinese hotel, I had reasonably low expectations for this hotel. Fortunately, these expectations were quickly dismissed. The executive level room I received for 860 RMB was clean and smelled fresh, the TV had CNN and HBO, the third bed I had requested was delivered promptly, and there was an in-room refridgerator and safe. The executive lounge provided adequate breakfast and evening hor dourves with bottled water juices, sodas, beer, and wine available. My only complaint about the lounge was that they kept the refreshments refridgerator locked so that you could not raid the bottled water for the day like you can in other executive lounges. The front desk staff was personable and extremely helpful in sending me to an amazingly friendly cell phone store to obtain a SIM card and in recommending a tasty restaurant where a 4 course meal, beer, and sodas costed 83 RMB (11 USD)! I generally find the front desk staff more useful than the concierge and in this case they were. Change can easily be given at the front desk though one time they ran out of 20 RMB notes and had to give me 5s and 10s instead. The hotel location is impeccable being inside the Chong Wen district within walking distance from Tiananmen Square. There are several American offerings within walking distance including McDonalds and Haagen Dazs. Unfortunately, you have to pay for internet at this Courtyard unlike the Courtyards in America.Several things to note about my experiences that may differ from others. I am a Marriott Platinum member and I am conversational in Mandarin Chinese. I know about &quot;Chinese queuing&quot; or the lack thereof and will therefore be pretty aggressive demanding attention from the staff.',
 'We chose to stay at this hotel because of its value, its location and it is with the Marriott chain (so there is no big surprises). We stayed for a week. Here are several points:1. Location: It has malls and a lot of restaurants downstairs. Then it is not far away from Tiananmen Square. It is also one block away from the subway station.2. Reception: The receptionists are polite and very professional. As you may, or will, experience, waiting in line is not something that can be taken for granted in Beijing. People tend to cut in line shamelessly whenever they can. Several Chinese tourists attempted to cut in front of us at the reception area when we were checking out of the hotel. I am glad that the receptionists refused to serve them unless they get back in line.3. Internet: They do not offer free internet usage. You can use the internet connection for 40RMB @ hour or 80RMB a day. However, they only have 1 cable in the room, and the system does not allow you to share the internet service with multiple computers. My husband and I have 2 laptops, and we have to &quot;purchase&quot; the service individually even though we were in the same room. However, if you talk to the receptionists, they can fix the problem, and reimburse you on the final bill.4. Guest rooms: The rooms are generally clean and adequately maintained (although I agree they could use some renovations and updates especially in the bathroom). There are no strange smell in the room. However, you can forget about requesting for a non-smoking room (I do not think you can get a &quot;non-smoking room&quot; anywhere in Beijing actually...).5. Common areas: The reception area is pretty nice. The elevators has strange smell in the morning, and the carpets are old. They washed the carpet in the hallway during our stay, but it seemed to look the same after they washed it....6. Concierge: They seemed to have merged bellboy and concierge together. They provide adequate service (I booked a 1-day tour to the great wall with their help). There is often no one at the concierge area, and I wonder if you can rely on them on helping you plan your sightseeing trip/route.7. Breakfast: The breakfast was too expensive for what they offer - I would recommend just getting breakfast from the many restaurants downstairs (There is Mcdonald is downstairs, and they are opening a starbucks soon. Then, you can get Chinese style breakfast in several restaurants too).In general, we had an OK experience with this budget hotel.',
 'We just returned to Korea after staying 6 nights at the Courtyard Beijing Marriot. There are 2 nice things about the hotel. 1 is the location, it was 2 Kil from the &quot;Temple of Heaven&quot; and &quot;Pearl Market&quot;. 2 is the little lobby bar (only bar), the staff is very professional, they have a nice big flat screen where they show everynight a game show in Beijing, for contestants to win a chance to carry the torch for next years Olympics. The program is in Chinese, but it is easy to follow.Other than those two items, I was completely disappointed in our stay. They were in the middle of renovating the hotel, which the way the hotel looked, it needed this renovation about 10 years earlier. The elevators (1 was being renovated) were smelly, and the carpets were completely stained. The public restroom looked as if they may clean it once a day. The breakfast buffet (if not included will run you about 110.00 CYN for 2 adults), was nothing special. The staff looked like they were in prison and being forced to work. The egg person, did not care if your eggs broke while he was cooking them, he would just shove them onto your plate. Once we finally got to our floor (7th) the elevator doors open to a nice wall unit. However once you make your way down the hall, you can not help but notice the shreds of carpet, the stains, the many rips all the way to your room. We had a superior room, they chose the wrong name. King size bed, small bathroom, the bathtub fixtures were rusty and chipped. There were stains on the walls, and the furiture had stains everywhere, water marks or something. They give you the normal tolietries, and a mini bar, no liquor though, some beer. They have 2 stations that are in English, other than that it is in chinese. Our rate which I booked through the Marriot website (we are rewards members) 598.00 CYN per night plus tax and fees. On Sunday morning around 7:30 am (did I mention Sunday), we were waken to construction noise of hammering and jack hammering. I called the front desk and asked them if they could stop the noice until 10:00. They firmly said no they are doing renovations. I asked to speak to the manager and received the same answer. He did however ask if we would like to upgrade to a different room right at that moment. The chinese restaurant on the second floor (both restaurants are on the 2nd floor), had a nice asian decor. We ate there only once for lunch the day of our arrival. We had the braised lamb in yellow curry which was quite good. My husband enjoys ice tea, so he had 5, the refills are not free, so his ice tea cost more than our entire meal. Check out was simple (we left at 5:00 am), we caught a taxi which ran us 180.00 CYN. The taxi driver pulls up from 1 street away from the airport. Scam at the airport is a man will offer you a cart &quot;it is free use anyway&quot;, but then he will wheel it up to the entrance and demand you pay him 50.00 CYN. So just get the cart yourself...they are located everywhere. We flew to Dunhuang for several days and returned back to Beijing. I had reservations on our return to stay at the Courtyard but after our experience there, I booked us at &quot;The Prime Hotel&quot; for 10.00 more and a larger nice room...plus their breakfast buffet was wonderful.',
 'Walking distance from Tiananmen Square and right on a Metro station ... and on key bus routes.Typical Marriott but location was great and being one of the Courtyard Hotels a great use of Marriott Rewards. Clean rooms, good service - just what you would expect.',
 'Great experience overall – will stay here again if in Beijing. Felt very safe and comfortable here as a first-time visitor to China. Quiet, comfortable room with all needed amenities; A/C, cable TV, fridge (with two small bottles of complimentary water provided daily), hot pot, shower &amp; tub, desk, small couch &amp; table. Great location nearby a subway stop (one stop from Tiananmen Square), grocery store &amp; malls. Breakfast, although very pricey if not included in your room package, was a very plentiful, quality western-oriented buffet with an omelet station. The pool and health club were under renovation during our visit thus no comments and the ground floor bar/lounge was always too smoky for us so we didn’t patronize it but it looked like a pleasant place to rest and have a drink. The front desk &amp; Concierge staff spoke extremely little English &amp; were not overly friendly but we found same service around China. As the guidebooks suggest, make sure to have the name &amp; address of the hotel written in Chinese (a map of the hotel &amp; surrounding area is also helpful for illiterate drivers) when venturing out. Booking a taxi directly versus through the Concierge for day trips saved us money (we negotiated USD 25.00 rate for a taxi to take us to the Mutinayu section of the Great Wall and back).',
 'We stayed 5 nights in this hotel. The looby is very nice but the bedrooms need renovation. The carpets are very dirty, the furniture is run down but our queen size bed was very good. The room is fairly large. The pool was being renovated. The breakfast room is fine. The breakfast is reasonnably good, but coffee is horrible. The hotel is located on a quiet street, near a good shopping centre that has a grocery store in the basement.',
 'We thoroughly enjoyed our 4 night stay and felt that the previous negative views we had read were unfair . The room was a good size,clean and well up to UK hotel standards . The breakfasts were excellent and the inhouse restaurant in the evening was good and reasonably priced . We liked the location -it was very near to the metro:on one occasion we walked back from the centre of Beijing and it took us about 30-45 mins. The surrounding area was very interesting - with the 2 adjoining upmarket shopping malls(one with a skating rink ! )and the massive subterranean supermarket.We felt it gave us a good feel for a very chinese innercity area and we liked walking round the area at night.The staff were pleasant at all times and we would definitely recommend it to others . Because of our concern about the negative reviews ,our travel co. would have been prepared to transfer us to another hotel if we had not liked it.However, we contacted them to tell them that we did not want to take up the offer as we were very happy with the hotel.It was a good start to our China trip.',
 'This Marriott Courtyard is not quite the quality of the Marriott Courtyards in the US, but it was OK. The furniture in the rooms is fairly shop-worn, but the room was clean and comfortable. I was not on an executive floor, so I had to pay daily for Internet access (around $8 per day). The hotel provides free bottled water. My room had a refrigerator/mini-bar, but I do not know if all rooms had refrigerators. There was enough room to keep some food for breakfast (yogurt, juice, etc.)The hotel is in a good location - right next to a large shopping complex with a department store, supermarket, Starbucks, food court, etc. And it is close to the subway. Despite what it says on their website, you cannot walk to the Forbidden City from the hotel. However, you can walk to the Temple of Heaven from there. There is a major taxi stand right around the corner from the hotel, so there is no need for the bellman to hail a taxi.',
 'I read the reviews on here after we would booked the hotel through a travel agency in Hong Kong. I was quite worried after reading the comments but decided I was going to see the city not the hotel.When we arrived there seemed to be some confusion with the booking but they quickly dealt with that and upgraded us.Room was quite nice and better than other PRC hotels I would stayed in. The gym/ pool was undergoing a refurb (as were two other hotels on this trip) but the other facilities we used such as the bar were good and all of the staff we encountered were very helpful.',
 'I got to the hotel at night, so with all the lights it looked fantastic. The frontdesk was a little cold to wards us, but I thought thats how Chinese people must be, and was too tired to really notice much. Got to the room, nice room, excellent view and a warm feeling to the room.Had a shower, and went to the restaurant for some dinner. Was told that they had closed. So went to the shopping center wich is attached to the hotel, and went down to the supermarket, on the bottom floor. Got some noodles. Went back to the room, boilt some water so I could have something to eat.Woke up feeling groggy in the morning, so went for breakfast, as I was very hungry. Got there, nobody to sign me in, so I thought I would wait a few moments. 10 minutes on, nothing. So I walked in, got my buffet breakfast, sat down at a table, when a waiter came running out, and saying, this is a private dinner room, please leave now. He ushered me out, while me other friends were walking in. Our tourguide tried to explain to the waiter that they had booked this room for breakfast, and that I was allowed to eat there. He did not believe this, and got his supervisor, they checked the books, and yes, they saw we had booked the room.As I had already plated my breakfast, I was told I could not take some more as it was all setup for our little group, and my breakfast was cold by then. I asked for toast, which I did get.The remainder of the stay was ok, except on my last day. We went on a tour and I left my mobile in the room (forgot it on the bedside table) When I got back to the room, my mobile had gone. I went to the receptio to complain, and they told me to prove it, that I did not lose it in the city. I was angry, so I called for the manager, and was told he was too busy.Got back home, explained this to my travel agent, they contacted the hotel, and claim that none of this ever happend. I know it did happen, as my friends all know it did..',
 'Stayed 2 nights at this hotel and was a Platinum (top tier) member of the hotel. Despite calling and confirming that we were eligible for an upgrade to a suite, when we checked in, the front desk staff were extremely rude. They flat out refused an upgrade and refused to call Marriott to confirm. They gave us a non-toll free number and told us to call ourselves but said they could not call for us. Extremely rude and unhelpful staff. Maid service did not respect the Do Not Disturb sign. The doorman never helped us with our bags when we came or when we left. The most upsetting part was that the doorman would purposely call us taxis that would try and rip us off. We took taxis several times a day for 7 days in a row and the only time we were so blatantly ripped off was from this hotel. The first time, the taxi refused to put the meter on and tried to charge us triple the rate. The second time, the taxi drove us in circles for double the regular rate. Another time, we got a driver that had ripped us off and ended up getting out of the cab and getting a taxi from the street. The rooms themselves were comfortable, and we ended up getting free internet, although, it indicated a fee was charged when you sign in, which is supposed to be free at all Courtyards.',
 'We always knew this hotel was going to be less desirable than all the others on our stay in China (others were 4/5 star and this was 3 star), however, we booked this hotel as it is in a central location (10RMB taxi ride away from Tianamen Square) and we were meeting up with my sister and her family who had booked here.The staff were friendly and the concierge were very helpful. They loved my two nieces (3 years old and 7 month old) and lavished much attention on them. The only aloof member of staff was the Executive Lounge manager but even she softened to the kids eventually!!!We stayed in an Executive Room on the 6th floor which was more like a standard hotel room however, everything had a tired and worn look about it. We did joke that if this was the stardard of the Executive Room we would hate to see the stardard rooms!The room was not that large considering it was an Executive and the bathroom was very shabby. We had stayed in an Executive room of a 3 star hotel in Shanghai and in comparison to that the Courtyard hotel seemed very poor.We had breakfast every morning in the Executive Lounge and this was really nice with a good selection of food and a chef to cook up any breakfast you wanted (within reason). We also had the lounge to ourselves most of the time too.The hotel is connected to a shopping centre which has leisure facilities that hotel guests can use. We used the swimming pool regularly (free to hotel guests), we mostly had it to ourselves and it was very refreshing to have a dip after a hot days sightseeing. The pool was not as nice as other hotel pools but you have to bear in mind this is a public pool, though I must say it was very clean. One point to note is take a swimming hat with you - these are mandatory no matter how little hair you have!My sister and I also had a pedicure and foot massage at the leisure centre. You could get it much cheaper elsewhere and it was a bit of a shame when even having your toe nails painted cost extra!Overall, the hotel was tired and shabby which is a shame as the location is good and they have all the right facilities with lots of shops and food places nearby.',
 'I was having a pretty horrible string of luck with hotels in China until I got to the Marriott. The hotel was beautiful and the service was wonderful. I also loved the breakfast buffet. I stayed in an executive room which was huge. It had a seperate living room with its own 1/2 bath. The executive room included internet and breakfast. The hotel is also near Starbucks and the Hongqiao (Pearl) Market.',
 "I stayed @ the Courtyard in Beijing after my stay @ the Renaissance Yangtze Hotel in Shanghai...What a difference...in the negative.The hotel overall was in  ishabby' condition, rooms as well as lobby.From the 'amenities' (or lack thereof) that existed ,I think that this happened to be one of the first 'western; hotels built in Beijing. As an 'elite' Marriott member I did not even receive the 'usual' amenities provided...morning paper as one.Although the location is not bad, close to the 'pearl market' heavenly palace and the subway ,it lacks the comforting feel which one looks forward to upon returning in the eveningNext visit to Beijing will be @ the Renaissance !",
 'First, I had bid for a 3 star (highest star level offered) in the Forbidden City district, but did not get a winning bid. Then, I bid for a 4 star in the Chongwen district of Beijing and got the Courtyard Marriott (at a reasonable price for a decent hotel there). It was about 100 RMB by taxi from PEK. I talk about Beijing taxis later. The lobby was nice, as most 3 and 4 star lobbies are, but our initial room was smokey with shabby carpets and wallpaper. I went to front desk and they gave me a much nicer upgraded room. The carpets here were not the newest and had a few stains, but I walk around hotel rooms wearing flip flops anyway. The hotel manager called us a couple of times to make sure we liked the new room better, and this was appreciated. We decided after seeing some of the other available hotels in this city, that actually we may have lucked out in getting the Marriott. As I believe this is a third world country, it seems the standards may be a little different than what we would expect in the US. I would suggest always staying in a &quot;4 star&quot;, at least, in Beijing, and assume that it will be more like a 2 1/2 to 3 star by US standards.The front desk staff was nice overall, but we found that there were a few that understood and spoke English better than others on staff. The concierge desk was efficient about writing down chinese translations, for destinations, on a card for the taxi excursions we took (highly recommended and also circle the destination on a map for the taxi driver).The location was great! It was nice to go to the 5th floor of the adjoining New World Mall and have a selection of little eateries to go to, also nice to walk to the Pearl Market and to the Tiennamen Square area. We felt very safe walking and often commented on how we feel a little safer than walking thru some large cities of the US. I think that justice is very severe in China, so this probably helps alot.We read a recent US article that explained how some Americans frown upon the social ettiquette of Chinese visitors to the US. I have to admit that sometimes it got tiresome, in Beijing, to get bumped by the Chinese and their bags but we came to the realization that the customs and practices are different from US standards. Ca not expect another country to be like our own, can we? It is all part of the experience of visiting another country, so we enjoyed experiencing things as they are in Beijing.Bathrooms were a consistent problem as, again, they were not up to US standards. Honestly, I as a woman, could not force myself to use them: flat on the floor, smelly, and no toilet paper/soap. Bring tissues and hand sanitizer gel for emergencies, otherwise just use the restroom back at the hotel.Taxis seem to often have their little &quot;games&quot;. They will meet you outside the markets, after you have shopped and have significant bags of purchases, and quote &quot;$80 RMB for Rush Hour&quot;. If you had taken a taxi to get there from the Marriott, you may have paid 10 to 25 RMB. You ask them to use the taxi meter, and they say it will cost more that way to get back to the hotel during rush hour. So then you are stuck not knowing what to do, so you negotiate before getting into the taxi, like we did. The next taxi will offer to take you back for $70 RMB, so then we negotiated $30 RMB. Then, you get in a taxi to go from the hotel to the airport. This driver says he will use the meter and shows you , only when asked, that the meter is starting at $10 RMB. Then the whole way to the airport, he somehow covers the meter so you cannot see it,and zeros it out at the airport before you can see the final amount. This ride cost $130 RMB. I think it is best to negotiate the total price before getting into the taxi and going to the airport. Let is not forget, too, that the driver will add about 10 to the total for the road toll. Games taxi drivers play! Oh, and how about when you show the driver the chinese translation for your destination, he seems to understand where you want to go, so you get in, and he drives around awhile before pulling over to ask to see the location on your map (meter running the whole time). Good thing the exchange rate makes the bill not too high.There is a saying: &quot;When in ______ , do as the _______ do.&quot; This would apply to China and probably other places in the world. In China, like the natives, hold your place in lines and negotiate the lowest prices.Overall, we really enjoyed the experience (once we understood the rules) and will be going back.',
 'We stayed here for four nights, two for free (points) and two were paid. Let me first give you the good, but keep in mind my mixed-message title above...The hotel itself is better than a typical U.S. Courtyard By Marriot (as in, the three story low-rises with minimal service but good rooms and free continental breakfast). The location is also pretty good- about a short taxi ride to Beijing is major tourist sites. Our room was fine and the internet worked without a hitch. The hotel is connected to a New World Center mall, which has some decent shopping and a very good food court with cheap and tasty (if not fancy) food. Yes, speaking Chinese might help with ordering, but the food is all pretty much in front of you- point and pay, if you are not fluent in Mandarin. We ate dinner here twice. When we had to return to Beijing to catch our flight, we almost came back to this place (price was a bit higher, and we decided to try something different just to compare).We saw some of the other comments, and I agree that it is likely that some rooms have smoke- but this is true in many hotels in China. It’s a cultural thing. If anything, I would expect a foreign hotel to have a LOWER frequency of smoke issues. The pool is huge but COLD (by American standards). Our kids had to do laps instead of the usual lounging around just to stay warm! The pool is actually inside a health club in the attached shopping center complex- we did not think it was a big deal to &quot;leave the building&quot; for about 50-100 feet. Bring a bathing cap, however- as a regular health club pool in China, they enforce this rule very strictly. We were sent down to the shopping mall to buy caps (which were 20-50 yuan each), but on the last day we saw others who got basic caps from the health club sold for only 10 yuan. There are some other warts here which also could turn you off. We wanted to change money downstairs and also got rebuffed a couple of times (wait for the business manager to arrive, which is not until 10AM; right now we can only exchange cash not traveler is checks, and so on.) But they did change our money eventually, so it was not all bad. As for the taxis- I agree that the cabs in front are quite routinely &quot;owner-driven&quot; cars - meaning that they work for themselves and consider the meter optional. We took a short ride, and my wife was convinced that the fare was high (she spoke Chinese the whole ride to him, and he only put the meter up because she asked him to do so). If you are worried about it, insist on a cab that you like, or you can flag a cab half a block down the street - that is what we did for our taxi ride back to the airport. I would also note that we stayed at the HolidayInn Downtown in Beijing, and the hotel staff there also insisted that &quot;all cabs are alike.&quot; My point is that many 4 star hotels will tell you the same thing that this Marriot does. Regarding the &quot;seedy neighborhood&quot; comments- ChongWenMen is south of the center, and it is true that the south is not all great. The immediate area is fine. But we walked to the TianTan Park (less than a mile), we saw plenty of &quot;poor Beijing&quot; which does not make the tourism brochures. Compared to the poverty areas of the U.S. it actually is not bad. We were approached by a beggar while walking back to the hotel. And we saw some buildings which were definitely aged and in need of repair.As far as breakfast- we never paid the big bucks which the hotel wanted. If you are willing to eat local food, I strongly encourage you to try the Yong He Da Wong restaurant just one block to the right of the hotel (ask the bellboy or concierge; on the restaurant sign there’s picture of a guy who looks a little bit like an Asian Colonel Sanders). Food there is good, and at &quot;local prices&quot; (25-32 yuan each day to feed two adults and two children quite well). They also have a bacon &amp; eggs special which might pass for &quot;western food.&quot; One warning: the whole menu is in Chinese, but there are a good number of pictures, and plenty of people eating there so you could probably point to some things and have success. Yes it is long winded, but I wanted to give you the full picture. I would say the hotel building was 4.5 star quality, neighborhood is 4 stars, staff quality 2.5-3 starts, and amenities 3-4 stars here. Overall, a good place but come with the knowledge that there may be some annoying little things here and there.',
 'After reading the last few reviews here I was very hesitant about booking this hotel but the price and location won out. We found the hotel to be typical of most Courtyards with clean and spacious rooms. The rooms had 2 double beds (small doubles!) and our roll away was set up and ready for our arrival. We took the train in from Shanghai and got to the hotel by 8am. The front desk allowed us to check in and gave us keys to our rooms even though they had not been cleaned yet - we were able to leave our bags in the rooms. The breakfast was good - typical hotel breakfast buffet. Check out was quick. The location is great - next to the mall and within walking distance from the Pearl Market (closes at 7PM though!).',
 'Bitterly disappointed with the Courtyard by Marriott - the level of service offered during my stay was attrocious - the toilet was leaking, stinking up the whole room and the front desk staff were unresponsive and showed no understanding for my discomfort until I raised my voice - something I should not have to do. Giggling smirking staff who repeat &quot;Sorry&quot; and then just look down and pretend to be busy is NOT the level of customer service I expect from an international hotel chain such as the Marriott.If you choose to stay here, be prepared for the stench of cigarette smoke everytime you enter the lobby and fitness club, being demanded to pay for swimming caps that you knew nothing about at check-in, stale and limp hotel breakfasts, the 40RMB/hr cost for internet access, taxi drivers not knowing the hotel by name (I speak fluent Chinese so it was not a pronounciation problem), old smelly carpet and occasional foul smells wafting through the air conditioner among other things.Clearly, management is incapable of what is required to operate and provide what is expected from a hotel of the Marriott is calibre.Do not stay here if you are used to the usual standard of the Marriott - you will be bitterly disappointed.',
 'I was under the impression this was to be a 4 star hotel. I see now its rated 3, but I would not even give it that. More like a 2 star. The only thing going for it was the location, which was excellent, close to Pearl Market (Hung Qiao), subway and other shopping. Carpeting throughout was filthy, the lobby and elevators wreaked of smoke. Furniture in the rooms was old and worn. I concurr with the other post, watch out for the taxis. I foolishly assumed that the concierge in a Marriot hotel would not hail us a rip off taxi not using a meter, but was wrong. We jumped in at 6:30 in the morning heading to the airport half awake only to realize we got ripped off for the ride. Our previous hotel in Beijing would not use a driver without a meter, so I was off guard. Never, ever assume anything in China, even from the door step of Marriot. This is not up to Marriot standards. If you just want a clean bed to rest your head in a great location this is the place for you. But I would try to find a true 3 or 4 star hotel near by if that is what your looking for, and pass on this one.D. Davis',
 'This was simply an abomination of a hotel. From the first impression of not being greeted, dirty entrance, rude doorman, terrible front desk staff. Avoid the taxi que at the fron of this hotel - or risk being ripped off. Many visitors were complaining during our stay. Also, if you enjoy the fact the the lobby seating is taken by smoking taxi drivers on break and other assorted riff-raff - this is your place. Marriott should be ashamed!!!!!! Friviolous charges on check out - and surly and confrontational service during stay. I have never encountered any Marriott brand in which customers were so worried (not just us but many others too). Unsafe - particularly at night - unsupervised entry - inattentive staff - non-existent doorman and bellcaps. A very ugly experience. Avoid this trap and stay at other hotels (both the Marriott West and Renaissance are exceptionel).',
 'Nice big hotel, with good location. Walking distance to &quot;the pearl marked&quot;. The hotel is connected to a big shopping centre. Several resturants in the building.Lived there for 1 week, and had a great time!',
 'The location of the hotel is perfect where it takes only one minute to the subway station. The hotel is just behind a shopping mall. Inside the mall, there are Starbucks and KFC so that we can eat at reasonable price. The room is clean although there is no Internet connection. The breakfast is up to 4-star standard.',
 'Having frequently stayed in Courtyard Marriott hotels around the world, I had high expectations of this property. Whilst it lived up to most of these expectations, there were numerous aspects which were somewhat disappointing when compared to the usual 5 star Mariott experience.There are many reasons I would stay at this hotel again. In particular, it is modern, spotlessly clean, and has an excellent location (it is only 5 minutes from the subway, 10 minutes from Wangfujing Street, and an easy 25-30 minutes from Tiananmen Square). The breakfast was superb both in quality and variety, and the hotel site also features a shopping mall, a supermarket, Starbucks, KFC, Pizza Hut and McDonalds. My booking was made online, and the checkin procedure was swift and efficient. I got the room I ordered, and it took no more than 5 minutes to get upstairs to the room itself. The business center, although expensive, is well equipped and useful.On the down side, the front-of-house staff were almost always surly and rude. Most of them had limited English, and they urgently need to learn how to smile! Also, the air conditioning in the room was not working properly, and only seemed to be blowing warm air around the room. Despite a maintenance request, it was not addressed during my stay. The mini-bar and coffee bar are well stocked, but for us tea drinkers, I suggest you BYO as there are no tea bags. Finally, the mattress was like sleeping on a slab of granite. This may well suit somebody who prefers a rock solid bed, but the rest of us have to suffer. Mind you, the bed linen was superb, and is a real positive.Overall, this is a modern, clean and well located property which is very good for both business and tourist guests. However, if you are anticipating the usual Marriott experience, then you may be slightly disappointed. In particular, I recommend that the staff be given some remedial training on customer satisfaction. Whist I rate it as 4 out of 5, it only just earns that score.',
 'We stayed for 4 nights. Our room was a non smoking room with no odors. We were upgraded to a deluxe room with 2 double beds, a couch and bathrobes. Yes the furnishings and carpet are a bit on the older side but still in good shape. The room was spotless and daily maid service wonderful. We had a 4yr old with us and the Pizza Hut, Mc Donalds and KFC came in handy since he was not into the local food. The shoping mall and grocery store was so convient and helpful. The neighborhood was fine.The only problem was that the front desk has an excuse everyday for not exchanging our currency. They would not change anyrthing over $100 USD at a time. Always said short on money but when they opened the drawer it was full of bills.Breakfast was good. On our stay the food was fresh. Eggs made to order for you. Fruit and bread fresh and tasty.A few of the hote dishes like the noodles were lukewarm but ok. Ate dinner once in the resturant, it was just ok. You can not drink water but you were given water bottles everyday. Hotel is so close to Tian anmen Square, Forbidden City, Silk Market shopping, Temple of Heaven and the subway is a short block away.Business Center to use computers very well staffed and easy access, but not free.Lobby very nice but very very smoky. Front desk and concierge spoke good english.Check in and check out very quick and bill correct. Overall very happy with hotel and would stay here again.',
 'This nice 4 star hotel is relatively recent (opened less than 10 years ago). I was there for business and was pleased with the service, room, and restaurants. I had a bathrobe in my room which is always nice.However if I were a tourist I would probably stay elsewhere as there is not much to do or see around the hotel. Also staying at an American hotel in China is kind of funny.To answer a previous reviewer: ALL hotels in China charge extra for internet use.',
 'A standard US style Marriott Courtyard. Close to Forbidden city and is inside a mall. There is a grocery story on the -1 floor of the mall, where you get mineral water for 2 RMB, while the hotel will charge you 38 RMB.English speaking staff with chinese culture. I called the concierge from room and asked him to send me the trip tickets to my room, since I did not want to go down. He agreed but did not show up. I called him 30 minutes later and asked him again. He agreed to come up with ticket but never showed up. Later, after an hour I went down and collected it.Internet was not free(40 RMB per hour), eventhough it was advertised for free.Everything else is pretty decent.',
 'I took a group of university students to Beijing to attend a week long conference. Each morning, bright and early, our free breakfast was vast, fresh, and delicious.As we needed to often secure taxis, the concierge was more than helpful, getting up Google maps of our destination, and talking in Chinese to our taxi drivers to make sure they understood where we were going.The hotel is elegant; however, the staff was impeccable. Always smiling,always accommodating.We were impressed. I suspect you will be too.',
 'Stayed there three nights in July. Got upgraded to Club Level (due to Marriott Rewards status), and had a very nice top floor room. Very friendly and helpful staff.Located between city center and airport. 5 minutes walk to Holiday Inn-area with many restaurants. Also 5 minutes walk to shopping center (can be a bit hard to find, though).Breakfast buffet was ok, but not more than that.Downstairs, the bar advertized with Guinness pints for CNY55, but served 25cl (~half pint), yet still charged CNY55, even though I explained how much a pint actually is.',
 'My husband, daughter, and I recently stayed in the Beijing Marriot Courtyard Hotel along with other family members and friends while visiting China. We found the hotel and its staff to be tremendously helpful and courteous at all times. the staff at the front desk handled all of our reservations very well, our rooms were very clean and comfortable, the facilities were comfortable and well located. The highlight of the hotel, however, is its quality of service particularly by the concierge. Davis was so very helpful with every question, problem, need, request, etc. at any time. He booked plane tickets, show tickets, hailed taxis, provided information and maps and generally provided a superior quality of service. to people new to china and to beijing in particular, his advice and quality of information was very helpful and much appreciated.',
 'We stayed at the Courtyard by Marriott Beijing Northeast twice -- once in July when we arrived in China and again in August before our departure from the country. We chose the hotel because of its convenience to the airport, about 20 minutes by cab. The new high-rise building features immaculate, spacious rooms with extremely comfortable beds ... no hard rocks here, which seem to be typical throughout China. The ultramodern bathroom features a huge walk-in shower with many water heads to massage the body. The flat-screen television has myriad English channels, including HBO. The first night we stayed on the 18th floor; the second night on the 16th. Both times we overlooked the rear of the building, which was absolutely quiet.It was impossible to include breakfast when we booked the hotel on the Internet. We thought that $20 (U.S.) per person was rather expensive for a buffet breakfast, so we opted to grab something to eat at the airport. It is possible, however, to buy pastries 50 percent off from the MoMo Cafe in the lobby after 5 p.m. and nibble on them in the morning while drinking tea or coffee in the room. The high-priced second-floor restaurant (Chinese and Western) had a special during our stay -- 50 percent off all food selections. We ate there twice and found the food to be tasty and good value, because of the special. We checked out the large, modern fitness room and thought it offered the most equipment we have seen in our travels worldwide. The pristine lap pool and adjacent hot tub also beckoned. No one was using any of these amenities when we were in the area.English-speaking staff stood ready to assist us with information, directions, etc. They offered big smiles and exceptional service. We could not have asked for more.I would like to comment about some descriptions that appeared in early reviews about this hotel. They do not seem to describe the place accurately, so I wonder if a couple got posted in the wrong place. For example, the hotel is not next to a mall and there is no food place across the street. There is no nearby Starbucks to the right of the entrance. Also, a comment about bathrooms being left out of renovations made no sense, because this is a new hotel with fabulously modern bathrooms.If you want a Starbucks, there is one about a 10- to 15-minute walk away. Exit the main entrance and walk to the left to the first traffic light. Cross the street and pass under the light rail system. When you come to the Holiday Inn on the right, enter the hotel and you will find a mall that holds many shops, including a Starbucks.As other reviewers have mentioned, be prepared for airport cab drivers to have a hard time finding the hotel, even with maps and concise directions in Chinese. Our driver for our second stay realized he was going around in circles and turned off the meter. It should cost about Y60 (Y50 for the taxi and Y10 for the road toll) to go between the airport and the hotel.',
 'What an awesome hotel! My wife and I thoroughly enjoyed our 7-night stay at this hotel. All the staff speak English very well (which is good because I do not know a word of Chinese). They set us up with a Marriott rewards program for free without us even asking. The room was spectacular. It was very new, modern, and sleek. The views were nice too.Location is a tricky thing in Beijing. The city is not like other very large cities. It is very spread out which makes 1 particular location not as important to stay in for a Leisurely traveler like us. The cabs in Beijing are so ridiculously cheap, I did not mind spending the $5 trip to almost any location in Beijing I needed. Plus, the hotel staff will inform the driver where you want to go and its no issues from there. If the subway is what you want to use, then just hop on a bus outside the hotel, take it 1 to 2 stops and youre right at the subway station. Plus, it was great to be so much closer to the airport than most other hotels. The taxi ride price did not hurt as much as it could have to the airport.Breakfast is tricky, so make sure you do it right. Make sure to book your hotel stay with BREAKFAST INCLUDED. When I booked the hotel online myself, it was only $3 extra per night (for both me and my wife total!). The breakfast is amazing! The staff at the restaurant knew our hotel room number without us telling them by the 3rd day. They are sooo friendly and our at your service at every possible second. (I have never seen a hotel breakfast staff so attentive). The food at the breakfast is of course the best part....fruit, pancakes, sausage, potato wedges, cereal, salad, egg station, pastries, donuts, dumplings, etc etc etc. Just amazing. Coffee and tea are served to you immediately upon sitting as well.Next, the gym. Very nice gym and very modern. Free for use and I appreciated it very much since I was there for 7 nights. Individualized TVs are at all the cardio equipment and there is plenty of weight machines for whatever you need. There is enough free-weights for a good workout as well. Also included is a nice lap pool and spa tub. Did not use those two, but they looked very nice...so bring your bathing suit.The only minor issue I had with this hotel was the internet. The price was out of this world. Something to the effect of $15 for 20 minutes....ouch.There is just too many good things to say about this hotel to list here. Normally I am not so positive about hotels (you can see that by my other reviews), but I just loved this hotel! I am a big fan and fully recommend. While it appeared that most guests to this hotel were business travelers, I recommend it to leisurely ones too. Plus the concierge was great and very very helpful with suggestions and making reservations.',
 'We stayed at the Beijing Courtyard Marriott North East because of a layover in Beijing [flights from the interior of china may not get one to Beijing in time to collect bags and check in again for an international flight – a 3 hour process]. We chose this hotel because of the Marriott brand and because of its advertised proximity to the airport. The hotel is excellent if you have just one night to spend in Beijing or if you have business in the neighborhood. The hotel is far from Beijing city sights so it may not be the best choice when traveling as a tourist to see Beijing. This particular Courtyard Marriott lacks a courtyard. Instead the hotel is in a tall high-rise building from which guests can enjoy a sunrise or sunset through the Beijing smog.Our room was finished in ultra modern style with large flat screen TV, ability to upload PC presentations or DVD or MP3 to the TV/sound system. Internet was available [wired] at prices above most business class hotels. The beds were equivalent to good quality western hotels – not at all the hard style typical of China. The bathroom was shiny and new and of course clean. An interesting architectural twist of our room’s bathroom was an interior window that enabled one to see into the bedroom. The Courtyard Marriott has a fine buffet breakfast with plenty of western food. When we ate there, we could see plenty of business days getting started at tables where half the guests were Western and half Chinese. Our business was simply to catch our plane back to the US.The Courtyard Marriott does not have a courtesy bus. So to get to the Courtyard, one takes a taxi from a regular stop outside baggage claim. Tip: Have the Chinese character name and address of the hotel available for the driver. Our driver had no idea where to go and spent 5 minutes asking around. Note: drivers are not too happy to get a short fare to Courtyard Marriott rather than a long fare to Beijing center. We gave our driver a tip in addition to the 60Y fare.',
 'After reading the previous reviews on this newer hotel, I was a little skeptical on staying here..but I was pleasantly surprised with everything!The hotel is located about 20 minutes from the airport, and 10 minutes to downtown without any traffic. No subway station is close by..the nearest is on the same road but about 2 miles away. Taxi cost about 50rmb from Term 3.Check in was flawless. From the moment we pulled up we were taken care of by the english speaking staff. Took photocopies of our passports and checked us in to a high floor as requested. (I recommend you get a high floor as well due to traffic noise from the busy street.)Now the entire hotel looks and even smells new. It is eloquently designed and is very modern. Our room on the 15th floor had two double beds and the bellman showed us every amenity the hotel had to offer and even gave us a map.Room was large, modern, lcd tv, and everything you would expect out of a newer hotel. Only complaint was that there was no wall seperating the bathroom from the bedroom and the window was only &quot;shut&quot; by two flimsy see-thru curtains...not much privacy.Restaurants and mini bar usage are expensive....just venture outside and you will everything you want at about 1/10 the cost.One word of caution, although not the hotels fault, is the location. It is on a VERY main road, think the service road from the Airport Expressway and right off the 4th Ring Road...however every single cab driver on our trip looked at our little map of the hotel and shrugged. Lots of driving around pointing at the building trying to find out how to get there!Checkout was as flawless as check in. Wonderful english and always a smile. Will stay here again when in Beijing.',
 'Our stay here was arranged through China Travel Service where they organized a tour for us with a guide over 4 days. I can recommend a private tour guide who is English was great! Message me if you need the details. He is about $35 a day or so but that INCLUDES a driver and pick up from the aiport (but do not quote me on that!)First off - one thing is sure in Asia - the beds are HARD. You will just have to get over it because there are no soft beds in Asia. Anywhere!I liked that the hotel was modern looking. Flat screen TV, nice room but bathroms were missed in the renovation??? Good location - close to many main attractions. Conveniently located next to a mall incase you forget to pack your husband is underwear like I did! LOL!!!Breakfast was included in our package. Someone needs to teach hygiene to the young gentleman that was working in the omelette stand. First of all, he obviously had a cold. his nose was red and eyes were runny - and he was preparing food! I watched and heard him clear his throat and SPIT in the drain by his feet. disgusting! The rest of the food, well, eat there only if it is included in your room fee like ours was. I liked the noodles but that was about it.If you are feeling adventurous, DO go across the street from the main entrance of the hotel. There is a little door to a market where locals line up to get food. There is also a market there and candy stalls. Very interesting if you are looking for food culture!!WESTERN AMENITIES:Starbucks! Yes, there is strong coffee around the corner. Walk out the main entrance, turn right and you will see it in about 30 seconds (as well as a McDonalds).MASSAGE:Tired from walking around all day? This SAVED US:Walk out the main entrance about a block and a half. Pass the shady hotel that is on your right hand side and there is a massage spa parlor there. We tried it out and BOY were we surprised!!! It is a gorgeous zen-like spa - they have a menu at the front desk but all we wanted was an hour long foot massage and we managed to get one with awesome service in a private room for $12 USD for ONE HOUR! The room was great too with comfy brown and modern microfibre couches and a TV inside. they serve you tea or coffee. Next thing you know, you are out like a light!!!',
 'Good location near the forbidden city and attached to a shopping mall (great when it is cold). Excellent veggie restaurant one block away. Skip the breakfast. $20 a head and better food can be found in the neighborhood for more like $3 a head. Rooms are nice and modern.',
 'This hotel is modern and very well located to the major tourist attractions within Beijing. The rooms are nicely appointed though not huge. We stayed in a standard room on the 11th floor about $125 per night. You want a high floor in China due to construction and traffic .There is a modern mall right next door to this hotel however the prices and items sold in it would not be of interest to Western tourists. What is of interest is the supermarket located in the basement of the mall which is convenient for snacks, beverages and sundries. There are restaurants in the area for a quick bite but the nicer restaurants are located a short cab ride away and you need to make reservations.The food at the hotel itself , although overpriced, is not bad. There is an ATM which takes international cards around the corner of the block. The hotel is more oriented to businessmen than tourists so plan accordingly if you are a tourist . The breakfast (which is usually included ) is very busy around 8AM at the cafe but clears up at about 9AM. Also, You really need to arrive with your tourist sight seeing package already booked since I did not see an agency in the hotel. The one area which is seriously lacking at this hotel is the service quality at the front desk. I tried to extend my reservation one day and the front desk could not accomodate me even though there was room in the hotel. I had to go online to a Marriot website to book the room myself and then show the front desk. They also had trouble with foreign exchange transactions and are clearly inexperienced handling money. Use the ATM instead though expect about a 3.50 fee charged. Otherwise, the service at the hotel was fine.',
 "We Visted China for the Olympics and stayed at the Marriott Courtyard Northeast, Beijing. 11 of us visited for 11 nights we really enoyed our stay and the staff at the hotel is unbeivably efficient. I have a memory foam mattress at home and the rooms are so comfortable that I did not even miss my own bed. The entire decor of the rooms are very nice, the staff at the bellmans desk are very helpful and you do not have to wait five minutes for a cab.Before I went to China I did'nt eat Chinese food because of a heart condition, I explained this to the chef and he prepared my meals specially so I was able to eat chinese food while I was there without getting sick. The MOMO Cafe which is the resturant in the hotel prepare an exquisite buffet every day. The food was not prepared the way I know Chinese food to be prepared in the western world ,much better than I expected.Two things I found was that it was absolutely very expensive and that none of the housekeeping and few of the front of the House staff spoke or understood english . However , best hotel I have stayed in, were treated very nice and we enjoyed our stay. If I went back to China I would stay there again.",
 'The location of the hotel was a definite plus and the staff was very friendly. The breakfast was excellent. The buffet includes a chef that will cook up an omelet, pancakes, etc. The other restaurant in the hotel was not anything extraordinary. Good hotel for all types of travelers. The only downside was a strange smell throughout the hotel. I think it could be the scent of the kitchen from the breakfast spilling into the main hotel. I did not find the beds that great either, but all in all not bad.',
 'Stayed here june 2009. The location was very convenient. We did like the hotel in general but the food definitely did make the difference for us. Every meal we had at the restaurant was superb. We even had a chance to meet the chef and compliment him for the food. We will definitely go back...',
 "This hotel had a great location, but was not worth the high price. The  wouldeluxe' room we were given was small dark and basic furniture looked like it came from IKEA. We comlplained and were upgraded free to a suite. While this was more spacious and furniture a bit better, was badly planned and poorly lit, also had no twin beds and had to share bed with my sister, the alternative was to put another bed in the sitting area. Not what you would expect from the Crowne Plaza! It cost £7.00 for a gin and tonic, £4.50 for a cappuchino, we invited a friend fro breakfast and it cost £15.00! So think twice on a cost basis, add to this the 15% service charge and it makes everything very pricey. Good helpfull staff, hotel clean and comfortable, best beds ever!",
 'positives:Great breakfast, although crazy busy very internationallarge clean rooms, good room servicegood customer service above average lobby area, it was place you can actually sit inplenty of things to walk to - location in the shopping district and close to food stallsNegatives:There are many (large) groups of people here it can be fustrating to get servicewe had a inward facing room! ask for a room facing to outside',
 'The hotel has a central location and nice facilities on the top floor including massage rooms and a pool. The bar in the lobby is a nice classy place to get a quick drink before heading out, though it inexplicably plays karoake music on repeat. The bottom line is, though, it is a bit pricey and there is a hotel called something like Dragon Inn directly across which is much nicer and is actually a bit cheaper.',
 'Ouistanding breakfast buffet. Large, well decorated rooms. A quiet refuge from the bustle of the huge city.',
 'Positives include:t1)he staff who speak good English and are extremely helpful. In particular the management team and the concierge staff are excellent.2) only tried the Orange restauarant, but the buffet meal is very good as are the breakfasts 3) rooms, big, clean comfortable and quiet4) general ambiance of the hotel is luxurious without being overly formal5) location, while nothing is really walking distance the cabs are only 20-30rmb to get to wherever you need to go. The concierge did a deal for me where a cab driver drove me to the great wall (1hr 45min drive) waited a couple of hours and then drove me to the forbidden city, back in town for 600rmb. I only had a day to sight see and so it was worth it.negatives1) price of drinks, a simple beer available outside for 25rm costs 58rmb. I heard one lady say to the barman,&quot; 79 for 1 drink?&quot; apart from it being so obvious a rip off, they would sell more, make more with a sensible pricing policy2) cost of internet usage, even if you a priority club member. Not good for a business hotel.',
 'Booked this hotel as part of a package tour and was pleasantly surprised. The location is not very central. The rooms were clean and modern. The beds are the most comfortable I have slept in compared to the one at home. They had a very thick, fluffy duvet and soft down pillows. The bathroom only had a shower and had a sitting area. There is a substantial breakfast in the morning which the kids loved. They really missed their cereal in the mornings. I noticed many business travels and a few pilots during breakfast. We booked two rooms and wanted connecting rooms, apparently they did not have them. So hubby and I had to split up with the kids.When entering the hotel, you are scanned to see if you have a fever. Not sure if this is normal for all Bejing hotels but it sure reminded me of the H1N1 spreading around.Overall, if you want a clean comfortable place to crash, this is your place.',
 'We realy enjoy our stay in this hotel. It was snowing and freezing outside, but the hotel was graet, excelent breakfast, big rooms, very large beds, very clean, and near downtown, just 30 minutes walking to tianmen is square. A lot of shoping near by and nice restaurants. Always taxis waiting to take you anywhere. The staff was very friendly and the lobby and bar were very nice too. Graet choice with high qaulity.',
 'This is a very nice hotel. It was part of a tour package. The breakfast was phenomenal, with both eastern &amp; western style breakfasts. They had an awesome noodle bar, which made to go noodles. The rooms were spacious, clean, and air-conditioned. A really nice place overall.',
 "I am just coming to the end of a one week stay at this hotel. It is my first time in Beijing but I spend a lot of time in hotels.I selected this hotel based solely on location as I knew I would have a Saturday free at the end of my business trip.The location is excellent. Tian'anmen Square is a 3km walk (30 minutes) if you go down Wangfujing Dajie and along Dondchang'an Jie. The Forbidden City is 1.8km (20 minutes) if you take the short cut down Dong'anmen Dajie and either you can use the trolley round to Wumen Gate or walk. The walk is quite pleasant.Back to the hotel!I selected a club room which gives you access to the lounge on the 8th floor where a continental or mini-buffet breakfast is served daily 0630 and 1030 and cocktail hour between 1730 and 1930. It also gives you free local faxing. A fruit plate is brought in a couple of times a week. The mini bar allows 2 free Tsingtao, 2 free coke and 2 free sprites daily. Free local telephone calls and finally one shirt per day washed and pressed. The room itself is spacious with a desk area wireless or cable broadband at 120RMB per day (which appears to be the standard price in Europe). The king size bed was comfortable although on one side the mattress sagged ( a sign that they probably do not turn the mattresses at all and so should probably replace them more often). There is a walk in wardrobbe area which leads into a bathroom that is spacious and well lit. The bathroom has a medium sized bath and a separated shower. The TV has about 30 channels of which about 6 are in english and two are movie channels so you can watch some sport, catch the news or watch a movie.The room was mostly quiet, yes I could occasionally hear people above me or in adjoining rooms but no more than most rooms. The buffet breakfast in the main restaurant downstairs is OK but I have to admit I have never been a fan of buffet breakfasts anyway. I also had lunch one day in the same restaurant and was not particularly impressed. I had the clam chowder, nasi goreng and a tsingtao beer which came to 210RMB but the quality of the food was not great.The gym on the 9th floor is small. It has two treadmills, two bikes, a step machine, plenty of free weights and about half a dozen weight-lifting machines. I did not try the sauna or steam rooms but they appeared to be fine. The swimming pool is small with probably only enough room for two people to swim lengths. It looks like the swimming cap rule has been dispensed with as I was not asked to wear one.The only other negative comment I could make is that one one day my complimentary beer was not restocked but I am sure had I wanted some I could have rung down to get it restocked.The staff were friendly, fast, efficient, helpful and most spoke very good english.Would I stay here again? Absolutely.",
 'Our first time in China and Beijing so keen to have comfortable stress free accomodation. Made an excellent choice with the Crowne Plaza on Wangfujing Street. 100 RMB taxi ride from airport. Check in was easy with reception staff who spoke English OK. Our rooms were reasonably large and nicely decorated with very comfortable king size beds. The large hotel atrium is stunning (absolutely no smell by the way!) with friendly drinks service and pianist in the evening. The ground floor &quot;Purple Bar&quot; is a bit dull and rather overshadowed by the atrium. The swimming pool is small but well maintained (swimming caps compulsory). Business centre has expensive internet access. The concierge staff were friendly and helpful. They quickly sorted out taxis and arranged a good deal for a day trip to the Great Wall.This is a 5/4 star hotel so do not be surprised it is expensive to use the bars and restaurants. We had hotel dinner one night which was nicely served and delicious. We ate breakfast most days in the Intime Lotte Department store 100 metres down the street where you can have great value freshly baked pastries. The location of this hotel is excellent. As first time visitors we wanted easy access to the major tourist sites. The hotel is on the main tourist shopping street and within 40 minute walk (or short taxi ride) of Tiananmen square and The Forbidden City. It was great to stroll directly from the hotel down the street to the bright lights and crazy night food markets. There is a subway station 500 metres away.There are very few faults with this hotel. We had a very comfortable stay and I would definitely recommend it to tourist visitors who want to be close to the action.',
 'Location is on central Wangfujing rd, close to the subway, walking distance to the Forbidden city. The staff is very friendly. The food in the restaurant is good. A lot of tourists. The rooms are nothing special (the layout is somewhat uncomfortable, the bathroom is a bit awkward), but the atrium is very nice. They play live music every night and give you a free welcome drink upon arrival. We were upgraded to a better room upon a very early check in and got a late checkout without any problem. The hotel was very busy.',
 'its a solid four star, not five. like all chinese hotels, slightly rough around the edges but overall just fine unless you are dismayed about the light fixture being off centre in the washrooms sorta thing.very good location. mediocre gym. helpful staff. great breakfast buffet (normally included in room price). great shopping near by. people who complain about this place are whiners. I would not hesistant too stay here again.',
 'I booked here for three nights in May 2009. Several years earlier, I had stayed here and had an enjoyable time. I thought it would be the same this time.However, the atrium smells awful. Every morning, at about 5 am to 6am as the kitchen staff began setting up for the buffet breakfast, there would be an awful smell pervading the entire 8-story atrium. It was a fast food odor and a burned cooking oil smell. The odor stayed in the atrium for hours at a time.  I was disappointed that the management did not aerate the area, or at least have the common sense to release a pleasant fragrance to cover up the cooking odors.',
 'We had the pleasure of staying at this facility when we were recently in Beijing. We booked 5 days and could have stayed longer. The staff were excellent - spoke English very well, rooms were very comfortable and nicely decorated. We did upgrade to the Executive CLub and epecially enjoyed the private lounge for breakfast and meeting other interesting people from different parts of the world.There are upscale shops with in 1/2 block, the famous &quot;out door market place&quot; is 2 blocks away and there are ample opportunities to just walk and enjoy the sites.While we were staying at the Crowne Plaza I felt very comfortable out side walking by myself (female) and did not feel the least bit worried about my personal safety (just be a smart traveler) . Beijing is beautiful and the there was absolutely no smog there and the streets are extremely clean as well as the public places everywhere. Would we stay here again certainly',
 "Last October we stayed at the Embassy Suites for 4 nights as a base to explore Beijing. There is a lot to like about this hotel! The rooms are American style with all the standard amenities, including queen size beds. We thoroughly enjoyed the very large breakfast buffet with multiple choices, fresh squeeze oj, and hand made omlettes (for us, it was included in our room rate). So overall, an excellent choice.We agree too, with some of the watch-outs of previous posters. First, be leary of the scantily clad women wandering the halls and elevators offering massage on the top floor. It did not scare us as it is not the really bad thing we heard about in other hotels -- we just said 'no' and were left alone -- we only saw this on one night, Friday night. Also, the bellmen offer tourist services, but everything is marked up. You are better off using your guidebooks and booking on your own as English is spoken in Beijing and is not that bad (the rural areas, it can be more difficult). Also since the location is right in the middle of the Wafjung district, be prepared to be approached at night by a few shady characters offering prostitution. Again, it was not bad and cops were out -- we never felt not safe in this area of town. The location is the best in the city, with Tianamen and everything else in walking distance. Book here with the confidence of American luxury in a foreign local.",
 'Husband and I stayed here for a one-day stop in Beijing en route to a conference. Location was convenient to the night market, Forbidden City, Tianamen Square - all an easy walk. (Ignore the constant pestering for people to give you a lift there ... it is a quick and easy walk.) Price (about $140 on Travelocity) seemed fair given the location - could have found cheaper but would have been less convenient to the sights. Breakfast was pricey ... we did not purchase a room package that included breakfast - maybe that would have been cheaper. Just walking in and paying was $50 for two of us - OUCH. It was a standard buffet with lots of options, but no buffet breakfast is worth $25 a pop! Room itself was fine ... not huge, but I think that is the norm. Room was clean and had everything we needed.',
 'I stayed in Crown Plaza Beijing Wangujing room 663 from 04/18-04/22. Everything about this hotel was beyond my expectation. The modern design of the hotel room was very appealing to me, it is definitely my taste. All color match up from ceiling to carpet. And a lot of mirrors, I love mirrors. And the customer service was outstanding. You can ask front desk transformer if you have US electronic appliances need to use in hotel. A lot of English channels to choose from such as HBO, CNBC, CNN and etc. The only downside was that there was no free Wifi, you need to pay 2.3 chines yuan per minute if you use in room broadband. Overall, a great experience for me, I would definitely love to stay there again.',
 'We had booked 2 double bed rooms. Hotel upgraded 1 room to Club floor.Breakfast was included in our rate -- good wholesome spread at breakfast.Leo at the bell desk arranged private English speaking guide with a van.A bit expensive but worth it.Great location -- most city sites are nearby.Rakesh - India',
 'Have stayed in the same hotel for the last 5 years, and find the location to be ideal - very convenient for Tiananmen Square and Forbidden City. Staff friendly and helpful - had initially booked for two nights, but managed to change my booking at very short notice to arrive a day earlier with no fuss. Air conditioning on club floor on too high on arrival - felt and sounded like being on an airplane in the corridors, but staff soon rectified this.Breakfast good - and normally but quite busy - most likely due to central location.Spa staff were a little too forward for my liking - approached a couple of times during my stay with staff giving me their name cards should I be interested in their personal service for a massage!Some problems with plug sockets in room - had to wedge my phone charger with two pin travel adaptor with a chair to make it work as connections quite loose. Some of the plug sockets also difficult to access as down the back of the desk area. However, most &quot;shocking&quot; thing about my stays at this hotel is number of shocks I get from the build up of static electricity - I am sure it is not just me, as friends have made the same comment. Had to get a replacement room card on second day as mine stopped working - same seems to happen every time I visit.',
 'Me and a co-worker atayed at the CPB for 3 nites. We stayed in this hotel because the convention we were attending took place there! but after staying at the Hyatt on the Bund in Shanghai, this Hotel felt like a 3 star!! Good location, so-so everything else!',
 'This hotel was chosen for us by our travel company. We were delighted with it especially for its central location - near train station, shops etc. We walked to Silk Street every evening for shopping - such fun. We stayed there for 4 nights and were made to feel very welcome and comfortable. E veryone was was very helpful. The room was large and lots of little extras like towelling robe and slippers and bathroom accessories. Would definitely go back there.',
 'Stayed here for one night in March with work, and I would say its great value for money. On arrival because I didnt have room with king size bed, they upgraded me to club floor for free, wchih was great considering the room was 800 RMB for one night inc breakfast. The room was lovely, never had such lovely soft sheets and I stay in lots of hotels. Separate shower and bath, and a dressing area. Very spacious. Hotel staff nicer than staff in other hotels, and in the purples bar, happy hour between 5 and 9, including branded lovely australian red wine, so I was more than happy since wine is so dear in China. Would stay here again, its also near the most famous shopping street in Beijing Wang Fujing, and only 35 minutes from the airport, 10 minutes taxi to Silk Street Market. all in all, thanks to crowne plaza beijing.',
 'We chose to go to Beijing over the holiday season and booked and paid for a 4 night stay at the Park Plaza Beijing. To make a long story short, after we were picked up by the local tour operator, we found out that we had been booked at the Crowne Plaza Beijing and had no reservations at the Park Plaza.The local guide who picked us up from the airport was very apologetic and tried to find a way to switch the reservations, after I insisted that they find a way to get us into the hotel we had originally chosen. But it was a Sunday and we were in China so after 30 minutes of trying to fix the mess, we finally agreed to move to the Crowne Plaza.We were assured and guaranteed that we would enjoy the same facilities, the same amenities and the same level of accommodations. The guide also said that in terms of price, the Crowne Plaza was actually at a higher level than the Park Plaza and that someone in their office would really pay for this mistake.I never did get to see the rooms at the Park Plaza but the room they gave us at the Crowne Plaza was quite spacious, very comfortable and really spic and span. Amenities like plush bathrobes, towels, toiletries were very nice. Flat screen tv in the room although internet access was not free. There were a number of restaurants in the hotel, including a nice Japanese restaurant. The buffet breakfast at the coffee shop was good -- lots of local and western choices and service was efficient if a bit curt. Front desk service also efficient, at check in and check out -- The Crowne Plaza is right at the corner of Wangfujing Street and it is one straight walk to the shopping district and the malls. It turned out to be an even better place than the Park Plaza which is slightly off the main road and a bit more inconvenient.We ended up silently mouthing a &quot;thank you&quot; to whoever made this mistake in our accommodations -- the Crowne Plaza was a great hotel in a very convenient location, offered good value and efficient though rather brusque service .... and we will definitely go back next time we are in Beijing!',
 'Good location in wangfujing where you can shop, dine, etc.The famous quan ju de (peking duck restaurant) is just a walking distance, the biggest book store (wangfujing book store) is also just a walking distance. The hotel is magnificent, two thumbs up for the concierge, they speak good english, will always guide you the way to go. Whenever we will go out of the hotel, we will drop by the concierge, then they will write down in chinese the name of the destination to show it to the taxi driver and will give you the card of the name of the hotel (crowne plaza wangfujing) in chinese for the taxi driver, for us to go back to the hotel. We watched the acrobatic show, it is expensive but we have a very good seat, and it is really worth, really really great show. We bought the ticket also from the concierge in the hotel.We booked the deluxe room through the hotel website, but when we arrived no deluxe room ready yet, so they gave us the suite room which i have to pay extra for this, but the next day i complained to the management, and they just upgraded it with the same rate for the deluxe room. Great service!!The housekeeper is also magnificent ... though they can not speak english at all, we use the sign language, sometimes both of us and my kids will laugh at each other, they are so friendly.The only complain is the breakfast, we stay there for 7 nights, and we ate the same various of breakfast, nothing new .... ooops',
 'This hotel was overall fine but one area that really needed improvement was the concierge. Although extremely friendly and apparently trying to be helpful they gave me terrible advice. First I told them I wanted to see the famous Beijing acrobats. Only after I bought an expensive ticket did I realize that I should have been more explicit. I double checked with them asking if there was more than one particularly well know acrobatic troop and I was assured that this was the one I would want to see. Unfortunately they sent me to a terrible show performed by children (really) in which the juggler dropped the ball, etc. It was like going to a show of someone is talented niece. But it cost about $40.00! Oh, and when it was over I was in the middle of nowhere alone with no one anywhere to be found who spoke English and nowhere to hail a taxi. Everyone else seemed to have arrived in tour buses. I stood around trying to figure out what to do when a taxi just luckily pulled into a space nearby and I was able to return to the hotel. This is the kind of thing a concierge should know and plan for (they knew when the show ended and could have had a cab pick me up) The whole thing was a nightmare. The concierge seemed very surprised when I told him (nicely) how terrible the show had been and said it was the one that the hotel had told them to send people to. The next piece of bad advice was that I should walk to Tiennaman Square instead of taking a taxi. The concierge assured me it was a ten minute walk but in fact was well over half an hour. I only had about three hours altogether before I had to be back so it made a big difference. A ten minute walk is not the same as 30 minutes and they should know that. Nice guys working there but terrible advice. One nice thing about the hotel -- they said they had overbooked regular rooms so they put me in a suite with access to the special accommodations including happy hour and breakfast for the same price.',
 'I stayed at the Crowne Plaza for several days on a business trip in November. The location of the hotel is good, being located fairly centrally on Wangfujing St, which is one of the main streets of Beijing. It is near a big pedestrian mall where there are the more expensive western shops, McDonalds etc, but also near some more traditional Chinese shops and the night food market. Wangfujing Cathedral is also close by. It is around 20 mins walk to Tiananmen Square and the Forbidden City.My room at the hotel was fine, with a comfortable king size bed, good bathroom and fluffy robes and slippers which I love. It was very quiet and looked out over Wangfujing St. Breakfast was included, which was very good with both western and Asian food choices, although not outstanding. The staff were very polite and extremely helpful and many spoke English. The only disappointment for me was the cost of internet access which was very expensive, I think it was 240RMB per day. Overall I was very happy and would stay there again.',
 'love this hotel..its almost new..everyday they give you new supplies..from slippers to toothbrush..breakfast was included with our tour....the food was great..from chinese to american food. Its a five minute walk to subway',
 'On business in Beijing means you need somewhere central and with a good staff to understand your needs. The staff speak excellent english and you certainly feel like you are well treated and respected.This hotel is great.The breakfast selection is exceptional and the rooms are clean and modern. The internet is free and the usual fare of services are available like massage etc. The Gym is good (readers of my reviews would be surprised about this due to my new found fitness regime!) along with the pool and sauna availability.Sadly the bar scene in the evening is poor due to no-one being there (we went to Shangri-la Kerry Centre and it was pumping in comparison). If you feel the inclination, the Karaoke list is huge.ProsLocationStaffConsPrice',
 'I booked this hotel through a air/hotel package through the Cathay Pacific Holiday website, and for its location.I found the room quite lovely, and I would not consider it being small. It is been renovated in 2005 as mentioned and everything looks new. One thing I am not too crazy about is the frosted glass wall between the bathroom and the main room. If someone goes to the bathroom at night and turn on the light, it may bother another person who is still sleeping.We utilized their main buffet restaurant every morning as it is included in the package. The staff was quite pleasant overall, but can be inconsistant depending on which staff you get. The selection is satisfactory, with lots of pastry items, cook-to-order omlette, chinese congee items, and fresh fruits. However, you will not find any &quot;wow&quot; factors here.Location is good, but not as great as I expected. If you are comfortable walking, and your main objective is sight-seeing around the Wangfujin area, this is the place. But if it is not, the transportation in Beijing is so good that there are many choices (plus quite a few great restaurants I love are not close to this hotel) out there that may offer more values for the money. Having said that, I would not have any problems recommending this hotel to others.',
 'I am not impressed with this hotel for the price! Like many of the the chinese people in Wangfujing area (what we now call &quot;screw the foreigners&quot; area)--the hotel front desk staff incessantly tries to sell you extras on top of your room--upgrades etc. The hotel has small rooms that are dated and not so clean carpets....no extras....and is in general a mediocre &quot;holiday inn&quot;--nothing special! The only reason to stay here is to stay in the area. BUT I am sure you can get a better deal at one of the many adjacent hotels.',
 'If you are doing business at the convention center this is the place to stay. Convienent location to the center and airport, great food and helpful staff.I stayed on the executive floor - it was worth the few extra bucks. Downtown is about 30 minutes away depending on the time of day.',
 'I had stayed at this hotel before but never realized that there are two types of rooms. The majority have a window looking out at the street while some overlook the hotel bar area. I found that there was little sound proofing in these rooms. Hearing the music from the hotel bar is not the biggest issue. Having to continuously hear your neighbour speak and cough in annoying. The problem is mostly but, not only, due to the single door between communicating rooms as you get a lot of noise from the corridors. You have to hope that your neighbours are not on their honeymoon.As a platinum member of the Priority club i was given an upgrade. it makes me wonder what a lesser rooom would look like. The basement maybe?The hotel location is good as you can walk to the subway and Forbidden city from there (but a good walk). The annoying thing is that you need to walk through the scammers and ladies offering &quot;lady massage&quot; to make it to your hotel. At least the very obvious hotel security keeps them out of the hotel lobby - possibly to protect their own massage business......',
 'Good room, very good bed, nice bathroom, great breakfast. Location is top: right within main shopping area, within walking distance to forbidden city, tianmen square etc. Friendly, helpful and competent concierge-team. We were very happy with our choice.This is a &quot;Classical&quot; Crown Plaza, that you cannot compare to some of the newer Design Hotels, that might exist now in China as well (?).',
 'After reading the reviews from the trip advisor I decided to give this hotel a try. Location is great 5min walk to Wangfujin.Being a platinium member with priority club I was given an upgrade to the executive floor (Without requesting for it). It was a hugh room and basically the size of my bath room is almost the same size as the my bedroom.I opted for the business package which includes laundry (equalvient to RMB46 a day, topup if the value is exceeded), breakfast and free in-room internet....great value.very impressed with the room..Thumbs upAlso being on the club floor entitiles you to the free cocktail from 5.30 to 7.30pm...great and exquite selection of snacks and drinks. Usually I will go there for a drink with my friends before heading out for dinner.Overall I have a great 6 days stay @ the hotel. Highly recommended',
 'We chose this Hotel based mainly on its location &amp; reviews on tripadvisor &amp; were pleased to find out it was an excellent Hotel, especially for the price. We booked our stay through the Hotel is website &amp; went for the advanced purchase rate which is fully pre-paid with no refunds allowed. It was such a big discount &amp; we had travel Insurance so decided to go for it. On arrival we were asked if we wanted to upgrade to a club level room &amp; the upgrade was not a big amount so we decided to do it. We were not disappointed to have the use of the club lounge at our disposal &amp; the ease of being able to go just along the corridor for breakfast. Both the breakfast &amp; the nibbles that went with the happy hour drinks in the evening were absolutely first rate. When we checked out we did this at the desk on our floor which again was just so easy.We were able to change US$500 at the reception desk into RMB so we did not have to bother with finding a bank or even an auto teller machineOne thing that stood out about this Hotel is that it was a way better Hotel than the tariff suggested and as such excellent value for money.The Hotel has been completely re-furbished &amp; the club level room we had was large &amp; comfortable. The style of it was not as modern as the regular rooms but the space advantage was appreciated. There is an entry area to the room with a writing desk complete with broadband internet connection &amp; stationery supplies, even pencils, a ruler &amp; an eraser. Adjacent to this area is a large bar area. The bathroom, once again is large with a full size bath &amp; seperate shower. A comprehensive range of amenities are supplied inc. bathrobes &amp; slippers. The bed is very comfortable &amp; the rooms can be completely darkened if you need to sleep during the day.In all areas of the Hotel it is absolutely spotless.The A/C in the room is excellent, it was stinking hot in Beijing when we were there &amp; you could turn the room into a refrigerator if you so desiredWe dined in the two Restaurants and found them both very good. In the Chinese Restaurant we had the suckling piglet &amp; it was really something, served with the crackling wonderfully crunchy and cut into segments so you could pick each segment complete with its own piece of crackling up with your chopstick. Not too good for the cholesterol levels I am sure but OK for a special treat!The location at one end of the Wangfujing Dajie is as good as you will get in Beijing. This is the major pedestrian shopping precinct in Beijing &amp; has a lot of the international stores as well as some local ones. Just off this street &amp; only 10 minutes from the Hotel is one of the famous Quanjude Roast Duck Restaurants which is unparallelled for Peking Duck. Only 5 minutes from the Hotel in the same direction is the Donghuamen Night Market. This is a must see, very colourful &amp; it is all there for you to eat!To walk to Tiananmen Square &amp; the Forbidden City from here is only 30 minutes &amp; there are several ways you can go including through some gardens &amp; an Historic Hutong (this will take a bit longer)Negatives are few &amp; minor - an fussy room key card which sometimes had to be fiddled with a bit to get into the room &amp; a self reclining chair at the room desk &amp; that is it!!!!It is around 1 hour from the fab new Beijing Airport to the Hotel. I can not recommend this Hotel highly enough &amp; if you stay here I am sure you will not be disappointed. I have posted some photos taken around Beijing to flickr &amp; you are welcome to have a look at them on www.flickr.com/photos/kiwiexplorer - Thanks for reading my review!',
 'Best thing about this hotel for us was the location. It is situated on Wangfujing Street, the main shopping street. It is literally 2 minutes walk to the pedestrianised area, and also to the night market just off Wangfujing Street where you can find all the food stalls (seahorses, cicadas, beetles, scorpions etc....not for the faint hearted. We did not try but it was fun to visit) and trinket/souvenir stalls. Hotel itself is fine, but given the choice again I would not have chosen a western chain hotel, but gone for a Chinese one instead. Room very comfortable, just as you would expect. Hotel food pricey, but there is a great little restaurant almost opposite the extrance to the hotel (Cant remember the name but there is a sign for Peking Duck outside) - which looked empty, but when we went in it was full of people at the back, it was about £15 for 2 people incl a bottle of wine, and really good food. If I was in Beijing on business then this hotel would be a really good choice for me, but maybe I would not choose it again as a tourist.',
 "This hotel was great and I have to say exceeded my expectations. Now, I am not saying it is the most amazing hotel I have ever been to, but it is a great hotel that satisfied all my needs and went above and beyond my expectations. I stayed here for 11 nights in April 2008. The room itself was spotless and the maid cleaned very well each day. I never had a problem in my room whatsoever. The furnishings were very nice, updated, new... as a result of their recent renovation a couple of years ago. The bathroom was very updated and clean. The bed was amazingly comfortable, but it is possible that was the jetlag and Tsingtao beer talking. The location is great, right on Wangfujing where there are tons of (upscale American &amp; European) stores mixed in with Chinese tea &amp; souvenir shops. The Forbidden City &amp; Tiennemen is about a 15-20 minute walk. We also walked to the Temple of Heaven but I think most folks would want to take a cab. The Grand Hyatt (great restaurants) and Oriental Plaza shopping mall is a 10 minute walk, tops. At the Crowne Plaza, the front desk and concierge were extremely friendly &amp; efficient, and I am very surprised to read other reviews that stated otherwise. We checked in mid-day Saturday when I would think it would be busy and yes there were a few people on line but there were 4 people working behind the desk plus one person exchanging money. We did not wait long at all. Each time we visited the front desk there were at least 2 people working, even when we came home late-night at 3 or 4 am. The concierge, I am not joking, always had at least 3 people working, if not 5 or 6. We would laugh because we were not sure which of the guys to speak to since there were so many, although we did become friends with one of them by the end of our trip! The concierge made ALL my dinner reservations for 11 nights, wrote all of the names down in Chinese so that my cab driver would understand, and then in the evenings either the concierge guys or the 2-3 staff members standing outside hailing cabs for us would explain to the cab driver exactly where we wanted to go. I was astounded at how nice everyone was because some of the other reviews stated otherwise. I did not eat in any of the restaurants in the hotel. Nothing really jumped out at me so I guess you could consider that a drawback - I wish there were better restaurants. My husband did eat lunch at the Essence restaurant buffet 3 days with colleagues and he said it was good, it was fine, nothing to write home about. We did visit Purple (formerly the Champagne Bar) almost every night - usually it was empty and we were the only people but we had a lot of friends with us so we brought our own party. We loved this place, although if it was just my husband &amp; I it would have been weird just the two of us sitting in Purple alone. And I mean it is usually empty from opening at 5 pm to closing at like maybe 2 am? Once Purple closed we went to the 24 hour lounge right next to the front lobby and no one ever bothered us even until 4 and 5 am and there were 10-15 of us. We had the concierge level 'access' where we had breakfast each morning (6:30 am - 10:30 am) and 'happy hour' each evening (5:00 pm - 7:00 pm). The breakfast had the usual breads &amp; pastries, juices, chafing dishes with hashbrowns, bacon, etc and also had an omlet bar which I usually do not see at this type of concierge breakfast. And being open until 10:30 was a total bonus since we are late sleepers. At the evening happy hour there was unlimited wine, beer, and liquor and each day they rotated with about 6 different hors d'ouevres. All day long is free soda, water, juice, and peanuts. I am not sure what this cost extra but we took advantage every day for breakfast, happy hour, and waters prior to sightseeing. It was certainly worth the extra money (whatever we paid?).This is a great hotel and the price is right. If you are looking for extreme extravegance certainly go to the ShangriLa, Raffles, Grand Hyatt, or even the Sheraton... but this hotel is really nice, updated, very clean, and the personnel I found to be absolutely wonderful. For my next visit I will certainly stay at the Crowne Plaza.",
 'I work in a hotel and I guess I can understand the limitations that hotels usually face. This hotel overall was &quot;ok&quot;, I do not think it stands out in my memory as being one of the best, nor one of the worst. Most of the facilities and services here are, well, ordinary. One any traveller would expect. There was only 1 person working behind the counter when I checked in. He took quite a while to get to me as the guest in front was asking a lot of questions about travellers cheques. Anyway, I get to the room and it is pretty alright. Spacious, big bed, good view, nice bathroom, well stocked mini bar and everything. I went upstairs to the Club floor to look around and this did not impress me. I am quite sure that an executive floor can afford a better selection of food/snacks for their evening cocktail.The swimming pool was small, but the gym was adequate. There were 3 staff at the driveway - 2 door people and 1 security officer. They did not offer to help me get a taxi and even when I asked, they were a bit slow to react. Busy? I do not think so, I was the only one standing there, while the 2 girls chatted away before I approached them. Breakfast at the coffeehouse was the usual hotel buffet, there was, however, a good selection of croissants/pastries and breads for those that like that sort of thing along with the usual bacon, sausages and cereals thing. I did not have lunch or dinner in any of the restaurants, but I had a drink in the bar which was nice, relaxing and the staff here were attentive. One night, I returned late and I had to walk behind(!) the counter to the back office to ask someone to come out and help me as my magnetic door key did not work. As luck would have it, it still did not and I had to come down again.The hotel is at least very close to Wang Fu Jing and is about 20 to 25 mins walk from Tiananmen. Train station is a good 10 mins away.Overall, I guess I would return to this hotel in future but I will not expect much.',
 'Crowne Plaza is a good hotel with a good location, right at the top of one of the main shopping streets.I stayed there recently in 3 rooms, with my wife &amp; the kids as we explored Beijing for 6 days.Check-in is a little bureaucratic &amp; not the fastest but it is fine, with pleasant staff. The rooms are comfortable, flat screen LCD TV, CNN, HBO etc. Internet works well, bathrooms are clean with all the expected amenities.When we were short of stuff in the bathroom, housekeeping turned up fast but it has to be said their English understanding is rudimentary. However, sign language worked fine &amp; they were very helpful.The breakfast is extensive but the pastires are doughly &amp; the staff are a little too enthusiastic in the clearing of dirty dishes sometimes. Try the cappuccino at breakfast - it is much better than the black sludge!The walls of the rooms are VERY thin - even to the extent smoke from adjacent smokers seems to seep through. If you do not smoke, ensure you get a room on a non smoking floor.Overall a pleasant stay &amp; we would recommend this hotel for trips to Beijing.',
 'Stay at Crowne Plaza Beijing a few times from 2005 to 2007. Best mix of price, service and location in Wangfujing area in Beijing.Great location. Walking distance to the Forbidden City and Wangfujing Shopping District. Good restaurants around.Try to get a corner room for big windows facing west or south. Hotel reception staff has been very friendly and helpful.',
 'The Crowne plaza is a good standard 5 star hotel. Location is good. You can walk to major tourist sights. Has a big atrium which gives you an airy feeling.Rooms are clean, however already a bit aged when it comes to furniture.During my stay quite a few travek groups used the hotel, so check-in was slow and breakfast room very crowed.',
 "Selected Crown Plaze on the basis of TripAvisor.com reviews and found the hotel first class. Very clean and ALL staff spoke English including concierge and room attendants. Well located just one block away from the centre of the shopping district. Become a Priority Club member (free) and stay on the 'Club' floor and get free internet and light dinners. Has a great swimming pool and spa for the kids. Massage provided as well. Surprisingly the centre of Beijing is close to all the tourist venues. In particular the Crown Plaza was very close (20 minutes by car) to Forbidden City,Tiananmen Square, Lama Temple. Also near local Hutongs - local housing, local restaurants (meals for $2 per person), local shopping strip. Right next to China Merchant Bank where we could change money and had about 8 cash machines which took VISA Card. Note most places take cash only - so being near a bank was very important. We ate at local restaurants, but not open markets as advised by our local Beijing guide Qing (pronounced Ching) who guided us for 8 days. We found Qing on TripAdvisor and she was amazing. We have three children and Qing and her driver made the trip a lifetime highlight. Contact Qing on [--]. Qing also took us skiing, which was very cheap and of course the Great Wall, Acrobatic and Kung-Fu shows, Antique market, Vegetarian restaurant. Having a local Beijing Chinese guide is the way to go - you save the daily fee many times over by not getting lost and also buying local goods at local prices - Qing made bargaining a lot more equal. Importantly Qing did not send us to shops like other guides. She refused tips or commissions - refer to other TripAdvisor feedback for confirmation. Beijing far exceeded our expectations. PS. Shanghai was a disappointment by comparison.",
 "stayed here 4th Jan for 4 nights, check in process quite swift, however, even though a Priority club Gold member received no perks or even free newspaper... :-( The hotel and rooms were modern, clean, nicely furnished with comfy beds, nice bathroom amenities and good lcd tv. The location was also very good for shopping as the main street was just 5mins away. Taxis were easy to get from the hotel entrance and there were a few local cafes / eatery is for breakfast and late night chilling As on a room-only basis, did not get chance to try the breakfast in the lobby restaurant, however, had tea and cake there one evening which was very tasty. I would like to point out, the service was very slow here even though there were only 3groups of people in the lounge area.Tried the gym which was ok, nice modern machines, i recall 2bikes, 2 treadmills, some free weights and a few other machines which was more than sufficient as it was totally empty. Pool was empty and ok, maybe a little cold for my liking.Concierge staff very help on most occasions, making restaurant reservations and advising us on the different aspects of the Great Wall excursion.ok, to the downsides,1. front desk could not deal with complaints, our toilet was not functioning and 3 times we spoke with them to get it sorted, yet it was not after 3 'apparent' visits from maintanance, finally we demanded they moved us, but the next room the safe did not work. I was so angry we did not unpack our bags, we just walked off telling the to move us to a better room or we were off to another hotel. On return, safe fixed, no apology...2. We consistently received electric shocks from everything we touched once inside the hotel, after chatting with other guests, i know we were not alone. After 2-3days of getting little shocks, this was a real nuisance. I guess this must be down to shoddy wiring3. The electronic room card kept stop working, as regularly had loads of shopping, we had to keep going back downstairs with all our gear to get another room card. It must of gone 10 times over the 4day period.In summary, this hotel overall was good value at $90 but i cannot rate it above average due to it is failings, if it sorted these out, i would most definitely say it was well above average - excellent",
 'I stayed here with my two teenage sons December 21 - 25, 2007. The hotel was okay, but certain aspects of it were infuriating. Our room was on the second floor, directly above the main, Chinese, restaurant. The worst problem with the room was that it was always HOT. We could not get it cool and management was not helpful in this regard. In retrospect, we probably should have insisted that they move us to another room, as they did not appear to be full. Outside the temperature ranged from around 25 - 41 degrees Fahrenheit. I am not sure what the temperature was in our room, but both my sons and I were uncomfortable all the time---we slept with as few clothes on as we decently could and we resorted to turning on very, very few of the lights, which were mostly either halogen or incandescent. The second worst problem was that the dresser drawers were very poorly built---they were shallow and they scraped and dropped wood shavings all over the clothes. In addition, the carpet in our room was old, very worn, and permanently dirty and the cleaning staff replenished the 3 small bottles of hotel-branded water only twice during our stay. Finally, apparently because of its location right above the restaurant, the hallway smelled of kitchen exhaust, which was just really unpleasant. On the plus side, the beds and pillows were comfortable and the bathroom was nice. The staff was generally very nice; however, they did not appear to know that the fifth line subway was open (or how to get to it, even though it is very nearby) and it was not shown on the hotel is subway maps. Their English language skills were adequate. The breakfast buffet, which was included in the room was pretty good---there were lots of choices and I would think anyone could find something to eat that they like. The hotel is conveniently located for shopping and to major tourist attractions. I would be very hesitant to stay at this hotel again. I certainly would not stay on the 2nd floor and I would ask specifically if the air conditioning in the room had been recently replaced.',
 'We stayed 2 nights here at the end of our holiday in China. Our internet booking had not been received by the hotel and they were not helpful in sorting this out. It was seen as our problem not theirs. We were staying in the King club level and would have expected more VIP service. When we were finally able to contact Wotif.com they were extremely helpful and sorted out our problem straight away. The room was a bit dated, but reasonably opulent. The bathroom was huge and luxurious. I am not sure I like the inward looking hotel rooms, where the windows overlook the central atrium and all can see me if I dont keep the windows shut. Breakfast was ordinary. The hotel is located in Wangfujing street but it is a good walk to the main restaurant and shopping areas, so not quite as well located as the address made it sound.',
 'I stayed at the Crowne Plaza from December 11-17, 2007. The location was fantastic--near the Wangfujing pedestrian shopping street. The lobby was was very nice, all decorated for Christmas. My room was great--room 202. Spacious marble bathroom and nicely decorated room. Nice duvet filled with silk batting. Bottled water and toiletries provided. Used the concierge to book tickets and also used the business center to book my day tours. Staff very accomodating. I have an account with Bank of America, so I could use the China Contruction Bank atm is with no fee. There was a branch located across the street near the KFC. I went to the the Beijing Dept store a couple of blocks away for my drinks and snacks--on the lower floor there is a small grocery. There is also a larger grocery at the department store at the other end of the pedestrian part of Wangfuging. I am glad I went in December because it was low season, the sun was always out and skies were blue--the winds seemingly blew the pollution away so the air seemed a lot cleaner than in Xian where I was before Beijing. The temperature during the day was in the mid thirties. I wore my down coat, hat and mittens and was fine. I only wore my long underwear once. I do not think I would ever travel to China from March to November which is when there are lots of tourists. The next time I come to Beijing I will definitely stay at this hotel. Since it was low season the rates were excellent. I booked directly on the hotel is website. The only thing I did not like about the hotel was the smoking in the lobby. The taxi to and from the hotel to airport was about $15 each way.',
 'Spent five nights total (a three-night stay then a two-nighter at the end of our trip) at the Crowne Plaza in Beijing last week and, while already optimistic about our stay, thanks to other Tripadvisor reviews, am now plesed to say our expectations were surpassed. The rooms are well-designed with lots of counter space and good closets. Beds comfortable with nice duvets. The staff will bend over backwards to accommodate you in every way. It is true, as observed by others, the English skills of most staff are limited at best. But they are patient and persistent and will do everything they can to help out. Since we ran into travelers from Russia, Italy and various Middle Eastern states, English is not the only language they were struggling with! The location is also great, less than a half-hour walk to the east gate of the Forbidden City and a few minutes more to get to Tiannanmen Square.',
 'When i walked into the atirum of the hotel , i was like zomg ! the atrium was beautfullt designed . i loved the glass lifts the roamed up and down the atrium ! Service : Best Service ! I was very hungry in the morning and i nid to leave the hotel for an important meeting . I had no time for the breakfast . Their staffs , pack a few dishes for me to eat on my way . I was so happy !Room . Cool ! The room was beautifully , compactly designed with a flat screen TV and a frosted glass bathroom .Location : Right in the centre of all places . A short walk to the silk market ETC .My FAV hotel in beijing .Reccomended to stay here . Great ! Staying here wont make u lose anything but u will gain from it ! Signing off',
 'Stayed at this hotel for 3 nights last May 2007 with my family. Strategic location near Wangfujing Avenue. Rooms are spacious and very functional. Efficient service particularly by the staff in the lobby lounge and coffee shop. Many speak good English but not with the engineering and maintenance personnel. Buffet breakfast was excellent. A word of caution though: do not go out at night if you are in a small group since there are beggars who tend to surprise and harass you. I would assume that by the time of the Olympics this would be resolved. Overall though, the breakfast , location and the rooms make this a good value for money. Would not hesitate recommending this hotel.',
 'Right in the middle of the WangfuYing Area. Lots of restaurants and shopping right out the door! Do not miss the night stalls/market, it was great fun.',
 'Locally rated as a 5 star hotel, the Crowne Plaza is barely 4 star, in our opinion. Rooms are not overly large but more than adequate, well-furnished, comfortable beds, with a good desk and very fast Internet service. The food in the lobby restaurant is OK, but the restaurant is over-crowded at peak times, and service then can be slow to nonexistent, although this is not a disaster as most everything is buffet style. The other hotel services are good, as is the location. Not bad, but it could easily be better.',
 'Great location at the end of the pedestrian mall on Wangfujing in Bejing. You can walk to the Fobidden City. The hotel is definitely not &quot;5 Stars&quot; as advertised but it is very nice and clean. The staff is very helpful and the beds are very comfortable. We enjoyed this hotel very much and definitely recommend it. Beware of the exhorbitant fees the business center charges.',
 'The hotel is located on Wangfujing Ave, which was like the Vegas Strip or Time Square. Tiananmen square and the Forbidden city were a 15 mins walk.',
 'Difficult to be disappointed with the beautifully appointed rooms and bath facilities. This hotel is newly refurbished and has the feel and look of a four plus star hotel.',
 'We stayed here Sept 16-21 and I would highly recommend it for anyone who wants a reasonable price in central location. The room was very nice and modern, Flat plat TVs, updated bathrooms and Clean duvet covelets instead of bedspreads. They had a great breakfast buffet for both east and west appetites. The hotel is 15 minutes from Tiananmen Square and forbidden city. Once you come out of the hotel Watch for students(young adults) trying to get you to try some tea or see paintings. They are scams to get your money.',
 'Booked this via Cathay Pacific holidays departing from HK, which was cheaper than we could have bought the flights and room separately on the net. We stayed two nights, then left Beijing, then returned for a night. Basically, this is a refurbished 4-star place in a great location. The rooms are of a good, rather than exceptional, standard. Ask for a room that looks onto the street, rather than internally into the atrium (see photo). I did not hear any traffic noise (though could hear the TV from the next room in the morning). There are separate non-smoking and smoking floors. The gym is small and basic: two treadmills, two bikes and four machines. A bench press. Dumbells go up to 50 pounds. The pool is also small, but adequate, and there is also a steamroom and sauna. It will do a basic workout but not much more. I thought the staff were helpful: they ensured the taxi drivers knew which destination we wanted to get to, and wrote it down for them; they gave accurate information about restaurants (e.g the Dadong restaurant, which is meant to have the best duck in town); they called our next hotel to find out where we were to be dropped off. The location is, as others have mentioned, excellent. Right on Wangfujing, so a 5 to 10 minute walk to the night market, the shops and Oriental Plaza (which is where the nearest subway stop is). It is about 20 minutes to Tiananmen Square or to the northern entrance to the Forbidden City. I think the place is well-situated and good value for money. That said, I think I will treat myself to a more upmarket place next time in I am in Beijing.',
 'This is the 3rd time I have stayed at this hotel. The location is very good, within a short walking distance to a great walking street with lots of shops and restaurants. The first two times I stayed here it was 2003, but I just came back with my husband in September 2007 and the rooms have been completely renovated. They are extremely clean and modern looking with all of the amenities you could want. It wouldhave been nice to get free internet service but accessing the internet from your room was only 100 yuan per 24 hours. I highly recommend staying at the hotel, but would not eat at the Cantonese restaurant - it is way overpriced and not very good. We booked the hotel through Travel China Guide. I tried to do a comparison of booking through them and booking on our own and it seemed to be aboutthe same.',
 'I have stayed at this hotel for 3 nights, club level room. The hotel is pleasant, very conveniently located on the main shopping street and about 20 minutes on foot away from Tienanmen Square. Anyway, taxis are really cheap in Beijing, so even if you have to reach the financial district you will not spend more than 30 RMB: cheap indeed!I booked a club level room; check in was smooth, and my room was ready even if I arrived very early in the morning: by 9 am I was already enjoying a bath in my bathroom, after having had a buffet breakfast at the club lounge.The room was nice: big, comfortable bed, ample working space, big bathroom with separate bathtub and shower tub. All the Crowne Plaza amenities were present. In-room broadband internet was complimentary for club level guests, a plus indeed.Club lounge was nice, and food quality there - from breakfast to happy hour - was excellent. Unusually, you had to serve most of the drinks by yourself, which could be convenient if you are a heavy drinker :)Staff was welcoming, even though not very helpful. I was charged twice for a room I had already paid, just because my old credit card was expired. Then I will have to ask them for a refund once I get back home! I just can not understand this stuff, it really pissed me off. This is why I give a neutral grade to the hotel, and not a positive one.Gym was small, but well equipped. Swimming pool was adequate, and I appreciated the whirpool and the free solarium. Sauna and steam room were present too.Buffet breakfast at the main cafe was very good indeed! Great selection of food, nice!All in all, the hotel is a solid 4 stars, but the service I received (being charged twice!) was simply not acceptable.Rating: hotel: B++service: C+',
 'Good place, at least 4 star. Nice accomodations. This was my second stay in past year there, and the maintainance is still good. Could work on bar business, but western breakfast excellent.',
 "Busy hotel as centrally located. Front desk staff are 'functional', do not expect a smile from them. Same goes for the Coffee House. Smiles only comes from the porters who seem to have the right attitude and are very accommodating.My room was comfortable, clean and fitted with all amenities. It is a 5 star hotel alright but the staff are really 2 star!I would still recommend this hotel as it is in a convenient location...",
 'This is the first time I rate a hotel with 5 yellows : Excellent.All is good in this hotel : the location on Wangfujing street in the center, the rooms, the pool, the elevators, and above all the service, they are always ready to help you.The only bad point is the price for internet : 20 dollars US an hour !!',
 "The Hyatt it is not but for what you pay it is very good accommodation.Reception staff speak and understand the English that they have learned, this does not allow for the understanding of out of the ordinary situations. They do their job well enough.The basic rooms are clean, spacious and well facilitated and the bathrooms follow suit. The cleaning staff did their job well. The supply of bottled water to clean one is teeth was a nice touch.The restaurant staff were somewhat overly attentive and often appeared confused by requests made. There was very little available to choose from on the wine list. Most products listed were 'not currently available' or they had 'just run out' . We also found it was the same with certain types of beer listed - not available.The location was perfect as a departure point for seeing many of the Beijing tourist attractions.Breakfast, though with plenty of variety, was just not quite right. The juices, as an example, seemed to be like facsimilies of themselves. They had a slimy texture. The breads were excellent but the cooked offerings, again, had something not quite right about them. Maybe this is the case across China where the local ingredients used seem to come across with a different taste and texture to elsewhere?",
 'I stayed at the CP in Beijing for 3 nights in early July of 2007. I had previously been in Qingdao for business and decided to fit a few days of R&amp;R in on the way back home.The hotel itself is great. I am not going to rant and rave about it - but it was very nice. I stayed in a &quot;Club&quot; level room, and it was nice - but I did not feel like it was anything to really go nuts about. It was an interior room, so the windows looked out over the restaurant and lobby. The chair at the desk was not very nice and the internet cord did not reach very far. The bathroom was AMAZING with seperate soaking tub and even a sitting area (?). I would have rather my room have a bigger sofa or something have a place to sit in the bathroom. The buffet was very good. Reading the reviews about breakfast there I was expecting to be blown away. Do not get me wrong - it was very nice, but I did not think it was *that* special. The location is AWESOME. The service is AWESOME. Definetly go the Great Wall, but not in an organized tour. Ask the concierge to book a car for you. Its about $20 more than going on a group tour and takes 4 hours less (no stops that I did not care about seeing and no &quot;special&quot; shopping spots), not to mention you go to a better part of the wall.A foot massage outside of the hotel (just out the front door and half a block down) costs half as much and is twice as long. $90 minutes for about $13.All in all a great place to stay. I would most likely stay there again - but would read reviews of other hotels as well, first. Overall - its a great, safe, bet.',
 'Spent 7 nights at the Crowne Plaza. I have stayed in hotels all over the world and this hotel for the money was the best. Booked a Jr. King Suite/Club floor level (approx. $180/night w/tax). The hotel was nicely decorated, the room was large with stall shower and separate tub/shower. Bed, linen and towels were top-notch. Best thing was the LOCATION. Close to major shopping, night food market, good places to eat and taxis were cheap to everywhere since the hotel is located in the central part of the city. You could walk to the Forbidden City, but the cab was only 12 RMB(about $1.60US). Conserve your energy seeing the sights and cab everywhere. Club floor privileges provides free soft drinks and beer from the mini-bar in your room and in the club lounge, one free shirt or blouse laundered/day( bring less clothes)and free breakfast. The lounge has a light breakfast, free drinks all day and light snacks in the evening. The staff were great and the club staff arranged a private car and english-speaking guide for a day out to the Great Wall (reasonable fee). We arranged for the hotel to provide a car to pick us up from the airport. It costs a bit much more then a cab( 400RMB vs. 80 RMB) but the service was worth it. We were met at the gate by an airport official who gathered our carry-ons, obtained a luggage cart and past us rapidly through immigration, health check, baggage claim and out to the waiting car without any hassles. We were on the way to the hotel within minutes of arrival. Met at the door of the hotel by a club level concerierge who arrange to have the luggage taken right to our room and us to the 8th floor club check-in where we were offered refreshments and check-in to our room within 5 minutes. Each room has two bottles of water/day and more is available in the club lounge. The free breakfast buffet is the best we have had anywhere in the US or Europe. Asian food freshly cooked, american items( bacon, eggs, omlets, cereals, etc.)european items( cheeses, meats, german sausages), 5 kinds of juices, danish, breads, pastrys, bagels. Too many items to mention. My advice, eat a huge breakfast early at the hotel, have a nice big lunch out when sightseeing or shopping in the midafternoon and have a evening snack in the club lounge. This way we were able to save money by eating only one nice meal out/day and having more money for shopping. Late evening stroll to the night food market just south of the hotel for a snack of scorpions-on-a-stick or silkworm larvae on-a-stick or other unique items you might wish to sample. We visited some other hotels while in Beijing (more expensive ones such as the St. Regis) but none were as nice with the great location as the Crowne Plaza. We would stay here again without question and could not find anything to complain about.',
 'The hotel is greatly located at the end of the big shopping street Wangfujing. We had club floor rooms and they cost al little more but have some great extra is like free internet free soda (in room and lounge) free washing of a shirt per day. Free breakfast in the lounge or the buffet. You are own check in desk.The rooms are very nice and have all the comforts you need and more. Personall is very friendly and try to speak english ;-)Location is very good you just walk out and are on the mayor shopping street. We could walk to forbidden city, and tianmen sqaure. Breakfast is good. The only bad thing: we had to leave...',
 'My room was very nice. It was clean and comfortable and quiet. It was also walking distance to the Forbidden City (it is kind of a long walk though). The hotel service was terrible. The concierge service was worthless. Every time I asked for a restaurant recommendation they seemed surprised that I would be asking such a question, and their recommendation was never very good. I would stay here again because the hotel is very nice, but I would not rely on the concierge. If you do talk to the concierge, talk to one of the older guys and not the bell boys.',
 'I had a great stay at the Crowne Plaza Beijing. The location is excellent. It is walking distance to great restaurants, historic sights, excellent shopping. The hotel is beautiful, having been recently renovated. The rooms have an excellent decor and include amenities such as a flat panel TV with many channels in several languages. The electrical outlets each have the two different Chinese plug types, and they include a power strip that accepts almost any type of electrical plug so your power converter is bound to work. The beds were comfortable with 3 different types of pillows. I had a view of Wangfujing Dajie from my window, but there was no noise to bother my sleep.The staff was very friendly and helpful. The wrote address of where I wanted to go on a hotel card in Chinese characters so the taxi driver would know where to go and the card included the name and address of the hotel so you could easily get back. The hotel bell person wrote the number of the taxi on your card in case there was any problem. They also made sure the taxi driver understood where you wanted to go.Others here have bragged on the breakfast buffet here, but I am not one for that type of huge breakfast, so I walked a short distance to the McDonald is for an egg McMuffin. Another interesting food choice is the night food street off Wangfujing Dajie. A very interesting place to get some Chinese food.',
 'Stayed 3 nights when on tour with travelchinaguides.com(also excellent 5 star english tour of Beijing). Rooms are large and very quiet (1 of our 4 on street and still very quiet). Great bathrooms with great water pressure, etc.. very clean. And the breakfast buffet was as good as it gets. Stay here, you will not be disappointed.',
 "Stay there for the first time for 3 nights at Deluxe Room City View (much larger than the Superior one). A deluxe room is more glam though with modern touch. The room has a nice bathroom and bath tub with shower. Toilet amenities are Crowne' owned products. Double Kingsize bed is comfort, with 4 comfy pillows. Room is well-lighted in modern-minimalist style, flat-screen TV, mini bar, free coffe/tea and mineral water. Broadband access is available at minimum charge. Breakfast is remarkable with varieties are wide from local chinese &amp; dim sum, japanese sushi &amp; miso soup, or continental styles - with choices of fresh fruit juices, cereals, yoghurts, chesee, jams, cakes, croissant, sandwiches and bread in the buffet. The breakfast venue is at the ground floor towards a window glasses on the road side of Wang Fujing, the decoration is mixed modern classic. Staffs are attentive though with some language barrier. Location is premier,easy to get taxis with minimum fare to go to anywhere in the city. It is located in the busiest city in Beijing where all big shopping centers, shops and eateries are within walking distance. Though a nearest subway station is about 1 km and to Tian An Men square is about 1.5 km. Sun Dong An shopping mall is 5 minutes walk and Quan Ju De restaurant with its famous Beijing Duck is reachable by 10 minutes walk. Checking-in &amp; checking-out are fast and efficient though might be a bit waiting due to overcrowded guests. Overall, it is one of the best hotel choosen by the executives in Beijing nowadays. Nevertheless it is a good choice for leisure travellers too.",
 'This was a fabulous hotel!location: easy access to the major beiing attractionsfoyer: beautiful, open and spacious.room: bed...huge, bathroom.. beautiful. Had all the fixtures and fittings you could want.restaurant: breakfast was good, but expensive by beijing standards.staff: fabulously friendly especially the door staff and conceierge. We wanted to go to a pearl store, they found the best, called the cab, explained to the driver. perfectly smooth.cost: we paid $120AUD a night, we got above and beyond for that price.Would definitely stay here again!Only one comment (not about hotel), we organised tours before leaving Australia, they are shocking, 12 hours of visits to factories! Best idea is through the concierge to hire a driver for the day to take you to the Great Wall etc, cheaper and more informative!',
 'Booked this hotel for four nights in April (07) based on the feedbackfrom TripAdvisor reviewers. As always, this paid off - The Crowne Plaza Beijing is a lovely, modern hotel situated on Wangfujing Avenue, one of the best shopping areas in the city and widely known by drivers, guides and taxis city-wide. This last factor, its noteriety, is particulary valuable to a foreign tourist. I stayed on a Club Floor, with access to the lounge for breakfast and cocktails. This was a nice amenity, as the ample buffet was always just down the corridor and opened at 6:30 a.m. Club Floor staff also assisted with airline questions, check in-out, and other questions. The rooms were huge, with very comfortable king-sized beds and nicelyappointed (huge, too) bathrooms. The latter with shower room, large tub and a wide array of personal items. I found hotel staff to be friendly and extremely courteous. Most staff could speak a little English, allowing you to communicate and get answers. The travel office was very helpful in confirming airlinereservations and the business center helped pack and ship items to my home. (A word to the wise - this service does not includebubble wrapping, etc., so make sure to pack all items carefully as they will be roughly handled on the trip home.) The entry attendants always made sure that taxis were properly instructed on your destination, and they always provided a business card with the hotel is name and address and your destination in Chinese to you. The only criticism I have is with the currency exchange service. This is perfomed at the front desk, where it is often very busy. On more than one occassion, I was asked to return later in the day to exchange money because they had run out of RMB. This was a major inconvenience.Overall, I would rate this hotel higher than the Tian Lun Dynasty Hotel, located across the street on Wangfujing. I stayed there duringthe same time period last year. While both hotels offer excellent rooms, the service, food and overall appearance of the Crowne Plaza. for me anyway, rates higher. Enjoy your time in Beijing - and give every consideration to spendingit at the Crowne Plaza. P.S. If you need the name of a terrific tour guide and driver, pleasefeel free to contact me -',
 'Date : March 25 - April 1We stayed one week in this nice hotel for tourism, and were very satisfied with our Club room.We appreciated very much the good location of the hotel,the very friendly staff, the spacious room and bathroom and the nice morning and evening buffets.The hotel is very professionally managed by europeans. We really can not find any negative comment and are very sincere in our recommandation. Excellent price/quality.Rita REDIG Belgium',
 'I spent 30 nigths at Crown Plaza Hotel in a standard room. ROOM: The room is very clean, there are many English channels on TV the airconditioning works preatty well and the bath is good as well. It also has internet access and you may receive the newspaper daily. BREAKFAST: Very nice with a lot of options, fruits, milk, sausages, eggs, bacon, pasta, etc.... LOCATION: Very good location at Wangfuging Street. You may walk 10min and take the METRO to other areas in Beijing. Along the street there are some restaurants, shoppings, etc... STAFF: Very kind and helpfull. If you want, you may book in adavance a car to pick you up at the airport (~50min far from the hotel)',
 'very professional and nice people to deal with the crown plaza is a perfect location down town beijing near the nightly food vendors and all the down town city life , very clean, walking distance to the forbidden city and tianemen square, not a lot of people speack english in china but they are trying too....',
 'Although we only stayed one night (during a weekend trip to Beijing for Chinese New Year), we found the hotel to be very nice. The rooms are very nicely appointed, with a well designed layout and 4 to 5 star finishes. We made the most of the breakfast buffet which offered a large selection of tasty Asian and western items. The staff was friendly and the check in/out process was a breeze.',
 'My fiance and I stayed here for a week during New Year is week in Beijing. I found the room to be very clean and very comfortable. The bed was very nice, and it was very easy to fall asleep even though we were both sore from all the walking that we did during the trip. We had a prepaid breakfast plan, which was a really good value. The breakfast is a buffet that has many western and chinese items. The gym was a little small but adequate, and I enjoyed the hot tub and the sauna. The gym also supplies you with free bottled water, which is great, because you can not drink the water at all in China. The room itself has free bottled water in the bathroom. The service at the hotel was good, the concierge was helpful at finding us taxis, even finding us cheaper taxis than were at the hotel. The location is pretty good, we had a short walk to the subway, the Forbidden Palace and several shopping malls. The only drawback to the location is that it is very touristy, which in itself is not so bad, but many people will try to target you for scams, which are plentiful. So I would recommend this hotel highly for its value, service, location and cleanliness.',
 'Well, we were very enthousiastic after reading the Trip Advisor Reviews about this hotel. We have experienced some problems though. First the positive elements. The location is perfect. Close to just any tourist attraction in central Beijing. Great lobby. Helpful concierges. The price was very good for a 5 star hotel. Quality of services provided better match a 4 star hotel though.Some negative points: everyday exactly the same breakfast, small electrical shocks all day and everywhere possibly caused by the carpet, small rooms, the airconditioning out of order - killing for a smoking room - , carpet a little bit dirty, medieval procedures, housekeeping twice forgotten, not so costumerfriendly frontdesk with regard to family-wishes (skip the ladies there - the guys are allright!),a small pool with very cold water (28 degrees - no way!), an old-fashioned spa-facility - we have had better four star hotels.We loved Beijing and would only come back for a big discount-price.',
 "Stayed here for three nights in late December '06 and then again for two nights in early Jan '07. 1st time was at the 'business' rate which included breakfast, free broadband, and a free massage. The wife was  woulduped' into a full massage which required more money whereas I stuck to the free massage (we had two rooms). So you can get the free massage despite the overwhelming desire of the massage people to up sell. Broadband worked OK but the 'great fire wall' (---) means, of course, that access outside China is limited and, for example, the BBC website is blocked. I had difficulty is sending mail though downloading was fine. The 2nd visit we had ordinary rooms which did not include the freebies. Internet access (which cost 69 RMB for 24 hrs) was awful but I guess that was due to the general internet issues throughout the far east due to the earthquake on Dec 26th.Both times the rooms were excellent and the beds very comfortable. Pool is small but the Jacuzzi works well. Ca not think of anything else to add except to support everyone else is positive comments on the hotel. In terms of general travel round there were five of us. Our 1st trip in from the airport was a costly affair in a mini van at 400RMB. However we haggled with the man and booked him to take us to the Ming Tombs and the Great Wall of China (have a good guide book with you) and that cost us 1,000 for the day of mini-van and driver. Thereafter we got an airport rate of 300 RMB which is probably over the top but the guy was reliable.",
 'Realy a great hotel. We stayed 3 days in this hotel and were impressed. Great hotel. Great location.',
 'I stayed in the hotel on business for 2 weeks. I can not fault the hotel in any way at all! Everyone was so friendly and helpful and the hotel is right at the end of Wangfujing - so very central for shopping. My room was excellent. I would recomend this hotel to anyone - wonderful experience :-)',
 'This is a great hotel. Rooms are good size-seem recently updated-everything in good conditon and bed was great. Great selection of tv channels. Staff was very helpful- lobby was large and nice. Not crazy about rooms overlooking lobby but we looked out at the city. Great location. Lots of places to eat nearby and near vendors to bargain and get quick, cheap gifts.We booked a half day tour of the Great Wall through the hotel. This was fine- a half day is really all you need. Only complaint was our tourguide-he was not very good. Talked the whole time but never really explained anything. Unfortunately, I do not remember his name.',
 'We stayed in here from December 6 to 10, 2006 and found the hotel excellent in every respect. We had a suite so breakfast, club, soft drinks and local beer was included - my only complaint here is the club has no food until 5.30. Our room was modern, clean, very comfortable (the bes is great) and the free internet a plus. We had to ask for harder pillows but then neither of us like feather. I gave the hotel a 5 star rating as service was excellent, all staff helpfull and we inted to go back.',
 'Spent 4 nights at the Crowne Plaza in Novemer. The hotel definitely met our expectations. We have no complaints and only positive feedback. The location was terrific... the local shopping was plentiful. The night food market is a must see. Very long walk to the entrance of Forbidden City. Ok for young people, taxi ride for those with limited time or physical limitations.We only ate the hotel restaurant once for breakfast due to early morning tour. We booked a tour through the tour desk in the hotel... this was a little pricey, but we were traveling with my elderly mother, and the convienence was worth the price.Thanks to another review, we arranged for pick up service prior to our arrival. Having never traveled to Asia, and not knowing what to expect...it was a relief to have someone from the hotel meet us upon our arrival at our arrival gate with a wheelchair for my mother and basically walk us through customs, to our awaiting vehicle with direct service to the hotel.We would definitely recommend the Crown Plaza. We did not have a Club room, but our room was fantastic. Plasma tv, marble bathroom with tub/shower, comfortable beds, robes and slippers too. The staff was friendly and helpful.',
 'The Crowne Plaza Beijing is a great base for touring Beijing. The Forbidden City is well within walking distance and many restaurants, sites and markets are a short walk or cab ride away.The hotel is much like any other four/five star hotel you will encounter in Asia. We asked for an outside facing room after reading previous posts about the noise from the piano and entertainment. The room was very new and the amenities/bed were great. The fixtures and furniture were very modern and a pleasant surprise.We did eat at the restaurant (western lobby restaurant) on one occasion and were happy with the selection and quality of the food. We ventured outside the hotel for most of our meals and had a great experience in Beijing.Upon arrival in Beijing, our airline lost my wife’s baggage. We mentioned this when checking in and they took down our baggage claim number and stated they would follow up on our behalf. Not only did they follow up, they provided us with frequent updates and advised when the bag was found and provided an accurate timeline of when it would arrive at the hotel. Great job.We visited the Great Wall and Summer Palace in one day by hiring a taxi for the day. We negotiated a flat rate directly with a taxi driver outside the hotel and were happy with the experience. We also visited a foot massage place right outside the hotel. It cost very little for a 90 minute foot/leg massage and got rid of the jet lag and sore feet right away. Highly recommended for any traveller.Another thing we did discover once we left Beijing and arrived in Hong Kong. The shopping in Beijing is much better and cheaper than Hong Kong. The Silk Market, Eye Glass Market and Pearl Market are must see attractions!',
 'I got the opportunity to stay at the Crowne Plaza as part of my recent visit to China. There are 2 Crowne Plaza properties in Beijing and this one is on Wangfujing Avenue - one of the main shopping areas. Upon arrival I was greeted by name and escorted to my room for a personalised check in. I had an executive suite on the 6th floor. The suite was birght and nicely decorated. It had a living room with a dining area of good size with a guest toilet. It led to the bedroom with a king sized bed and a large toilet with spearate shower, jacuzzi and quality toiletry products. The bedroom had a small space in the corner which was meant as a working area with a desk, fax machine, free high speed internet connection and cordless telephone. There was a balcony as well but was locked up and in any case it was a freezing 1 degree temperature outside! The staff were excellent in their approach and efficiency and any call to housekeeping etc meant a swift response. The club floor lounge was on the 8th floor and had excellent staff members. Usual club floor priviliges included free breakfast- the choice was either in the lounge or the restaurant downstairs for a wider variety. Free drinks all day and evening snacks were present. Other benefits included 1 piece of laundry, free local calls, free internet and free soft drinks from the mini bar- making it a really beneficial package. The location of the hotel is excellent and it was nice to walk out and stroll into the shopping area. You can also access the food street which is an experience in itself to see snakes, scorpions, silk worms, centipedes and beetles on skewers and munched by many tourists!! The staff were extremely cooperative and even accepted my late check out request without any charge. I have nothing but excellent praise of the hotel and would love to return again in the near future.',
 'The Crowne Plaza offered many good things for most of the people in my group. We loved the breakfasts, the rooms were always clean and the overall feel of the hotel was safe and respectable.There were a few things that travelers should know however.One person was right in saying the towels do not dry you! We used the bathrobes. Seems like a little thing until you need them.The other was the cashing of travelers checks which was next to impossible. It seems they are not affiliated with a major bank yet and so the time spent rewriting your name EXACTLY the way you signed the check to begin with, meant you may not get any money at all, exp if it is Visa traveler checks. It was a big hassle!Also if on the club floor, you will find two types of rooms.One with a hugh tub in the middle of the bathroom with two doors to enter and a big room, and the other is even less nice than the standard renovated rooms on floor 2. Be sure to check.Of course standard rooms do not offer the club floor amneities which were very nice and the people were great.All in all we had a great time and will return again I am sure',
 'The best thing about the Crowne Plaza was the friendly, competent service I received from everyone - front desk, concierge, housekeeping, travel agency.The room was pleasant and comfortable, although the bathroom was tiny - and I was just one person!The location was fine, however next time I would stay elsewhere. The generic commercial shopping strip outside gets real tired real fast. The nearby food street was lots of fun though.I did not find the hotel to be a convenient walking distance to either the subway or the Forbidden City, and I am an avid walker. Subway - 15 minutes at a brisk pace (through a VERY crowded street), Forbidden City - 25+ minutes. Take a cab - they are cheap and readily available. But be sure you have the hotel name written in Chinese - I had no English speaking cab driver in 5 days.',
 'Perfect place to begin a holiday in China. Clean, comfy, modern rooms with huge beds, great bathrooms and good range of TV channels to combat the jet-lag boredom! Excellent location, it is possible to walk to the Forbidden City &amp; Tinanamen Square from here although it takes a while and journeys at night might be better taken in a taxi. Although we did not go into the main restaurant for dinner they seem to have a large selction of fresh seafood there in tanks and the breakfasts were very good. The Travel Centre in the hotel is very good, they will help with just about anything including calling ahead to other hotels for you but be aware that their day trips to the Great Wall etc will include a detour via a jade factory or a porcelain rip-off shop......',
 'Really enjoyed out stay here. Booked based upon good reviews on tripadvisor and that you could get good advance room rates and was very satisfied. Comfortable, modern rooms at good prices (if booked in advance, at least). Would recommend to anyone else. Rooms very light, modern and very comfortable - just what you need when you get to a strange city after a long flight. Cable TV channels (HBO etc) are also welcome if you are awake at odds times with jet lag.Location of hotel is fine. On on Beijing is main shopping strips which is perfectly pleasant. Takes a bit of a walk to get to main tourist sites but taxis are cheap and plentiful in Beijing so whilst walking is pleasant enough do not spend you are precious time walking just to get from A to B (or walk the first few times maybe and taxi from there!).Only niggles were ridiculously expensive extras at hotel like laundry and internet which is expected to an extent at hotels like this but still comes as a suprise. I just do not think it is neccessary to trip to rip people off so much when they are in the door!Would completely recommend staying here to anyone going to Beijing.',
 'After reading millions of review I decided to book crown plaza, beijing. Stayed at the club floor. We got a smoking floor, but did not even know until our last day. Could not smell any smoke. Stayed nights. Beds were comfortable. Not many hotels in China has two double beds. This place did! Our attendants on our floor were very helpful. It is nice to have good service. We did not have to deal with anyone at the lobby front desk. Everything was done on our floor. I highly recommend this place. It felt a bit like home after being abroad for a long long time.',
 'I stayed at the Crowne Plaza for 2 nights recently with my wife and was very happy with the hotel.First of all, its important to note that this hotel seems to have recently undergone a complete rennovation, so any past reviews about the hotel aging are no longer relevant in my opinion.Our room was a standard king room and was beautifully appointed. The room was a fair size, very comfortable bed and it had a 30&quot; or so widescreen LCD TV. It also had very affordable broadband internet (less than $10 per day). The bathroom was trully beautiful, had seperate shower and bath and had the best shower head I have ever had in any hotel, period.One thing to note. We had rooms on the outside, but there are also rooms with windows onto the lobby atrium. This might bother some people so I recommend they ask for an outside room.The hotel bar was very nice, and we got a complimentary drink on arrival, but we did not eat in any of the hotel is restaurants.The Hotel health club, includes indoor pool, jacuzzi, sauna (wet and dry) and some gym equipment I did not use. They also offer various kinds of massage in your room or in their special massage rooms. My wife and I both had European oil massage which was wonderful, the masseuse was extremely talented.The hotel is location is probably its best feature of all. Its walking distance from Tiannenmen Square and the Forbidden city (be warned that the Forbidden City is undergoing extensive rennovations for the 2008 Olympics) and for shopping its located right on Wangfujing which is one of the main shopping streets in Beijing with a number of excellent malls and specialty shops. Its also where the night food market is and Snack Street.After 2 nights we transferred to the China World Hotel since I had 3 nights vouchers for there through my frequent flyer program, but I have to say the Crowne Plaza was probably our favorite of the 2 excellent hotels since it had an atmosphere of being more friendly and intimate. The Concierge were especially helpful in comparison.The Crowne Plaza gets my warmest recommendation.',
 'This hotel would be hard to beat for its location, price and service. It is based at the north end of Wangfujing where all of the main shops are. Tiannamen Square, Forbidden City and the Night Food market are within 15 minutes walk or a 30 RMB taxi ride. The service was impecable, the food excellent and the atrium is a lovely area for afternoon chinese tea which is beautifully served. The bar is also quite hip and has a happy hour each day. On leaving the hotel, beware of chinese students wanting to talk to you. They are very friendly, however they will all try to goad you to a chinese caligraphy exhibition!',
 'I would have thought that if you booked two rooms in the same name with two of the family members being children, that they might think that you may want to be at the least nearby, at the most, interconnected. No. No. No. I had even contacted them in advance to check this but we were not even on the same floor! And surprise surprise, the only two rooms they had that were interconnected meant upgrading to a club floor and then, guess what? We finally got to our interconnecting rooms to discover that they were not interconnected despite being assured many times that they were.Our rooms were nice and they did give our son a very nice cake on his birthday (after asking) and the concierge in the club lounge was great (as opposed to the one at the front desk) but I can not see what all the fuss is about here. It is just another hotel and in my opinion, nothing special.',
 'I have stayed here twice -- once in 2004 and again this year, both for at least 5 days. I have been uniformly happy with both stays. All things considered, the Crowne Plaza at Wangfujing is hard to beat. Rooms and service are excellent. Beds are large and comfortable. The pool, hot tub and sauna are terrific for relaxing after a long day of sightseeing or business meetings. They also were not very busy when I was there.Breakfast is excellent if you decide to include it (that said, you can get good food outside for a lot less money). The location is perfect -- on the premier shopping street in Beijing, within walking distance to the Forbidden City, and with lots of food options in the area, including the famous night food market.The hotel seems well staffed with people who are eager to help. It provides wireless internet and has an excellent business lounge with a complimentary happy hour for business rate guests as well.',
 'A very good hotel in a great location, right in the centre of Beijing within easy reach of all the main site seeing locations.The check in was one of the best I have ever had after arriving in the morning from an overnight flight when all you want to do is get to a room for a couple of hours rest. They where expecting me, greeted me by name and showed me straight to the room that was already awaiting me and checked me in in the room. The room has recently been refurbished the bed was really comfortable I wish I could take it home. I had a room on the outside on the 8th floor and was not bothered by the piano or any outside noise. The room was very spacious with an excellent bath and shower. Free drinks and nibbles are served in the club lounge in the evening which has free broadband. It is well worth paying the extra to get the services of the club lounge the service and help from the staff there was exceptional they could not do enough for you.I also used the services of the concierge who where very good and had an excellent trip out to the great wall and the Ming tombs.Taxis are very cheap to use and they all used the meter when getting one from the hotel they fill out a card with the details of the taxi tell the driver where you want to go. For getting back to the hotel just show the driver the card and as long as he can ready or understand the map he will get you back with out a problem. Apart from Breakfast I did not have any meals in the hotel, I would highly recommend a visit to the Crystal Jade Palace Restaurant which is on the lower floor of Oriental Plaza for service value for money and quality for food and would avoid the Thai restaurant which was in the same location this was the worst meal I had in Beijing it was over priced tried to charge 20% service charge which was not on the menu, poor service and terrible food.I could not find any faults in the hotel I hope they maintain the same level of service. If returning to Beijing I would most defiantly return to this Hotel.',
 'My wife and I stayed at this hotel from 1-8 August 2006. We prepaid and got a very reasonable rate for a Club room on a non smoking floor. I would recommend this option if you can afford it because the Club Lounge provides free nibbles and drinks during happy hour which is from 18.00-20.00 hrs. Also, during the day it is open for free tea and coffee and of course that is where the broadband internet is.The hotel has been completely refurbished and is a delight to behold. Location is second to none and is probably one of its strongest selling points.If you want to see The Wall, contact the concierge and ask them to get Robert for you. He has his own car and will take you out for the day at a cost of only RMB600. The guy is a delight ,well mannered, speaks very good English and drives like he still values staying alive.Breakfast was good, great selection, and excellent service.One negative point is the infamous piano. From about 6.00pm-22.45pm, various pianists play in the lobby each evening.The sound rises of course and because we had chosen an inside room that overlooked the lobby, it was very loud and very intrusive. It just amazes me that the management of the hotel would not have realised this. So, if you are not turned on by piano music for almost five hours each evening, either choose an outside room or find another hotel!',
 'This hotel has just undergone a complete renovation (early 2006) and is now one of the few establishments in Beijing so well located (next to the Forbidden City and Tiananmen Square) right on Wangfuxing Street, the Ginza of Beijing - AND has nice staff ! I was there on business at the end of August - and had a great stay! The rooms are well done with big double beds and 4 enormous pillows, and a bath / shower etc where the plugs actually work and the water is hot ! There is a flat screen TV in the room with BBC / CNN etc and decent amenities with soap and shampoo / bath gel that does not smell like detergent....Excellent air-conditioning too which means cold when the dial is at 15 degrees! The desk staff were very quick and efficient - and smiling. The only trouble was with the plastic door card which sometimes did not work.......but I was told it could be due to the proximity of a mobile phone or credit cards both of which I had in the same pocket.......no mobile, no problem! The buffet breakfast was fine and the staff all determined one spoke English (probably to improve theirs) and also enjoyed your breakfast with frequent refills of coffee or tea! I have stayed here 4 and 2 years ago and the improvements make this a real favorite if you need a central hotel. This one is highly recommended!',
 "Stayed here from August 7-9. The hotel lobby and staff were among some the best I encountered in China. Rooms were pleasant and well decorated, and the lobby was very nice. It felt like a nice business hotel in the US or Europe, and given the location its a great place to stay while in Beijing.The location is perfect for visiting Tian'anmen Square and the Forbidden City, as well as shopping at the night markets and on Wangfujing. Taxis are extremely unexpensive but make sure you get a small card from the hotel with the hotel is name in Chinese characters for the rides back. There are several bars and restaurants in the hotel, but I didnt try any of them.I arranged for a car service to the Great Wall, and the concierge was very helpful in speaking to the company for me and arranging all the details. On the other hand, one night went to the concierge to ask for a recommendation to get Peking duck... the recommendations werent great.On the downside, the business centre is way too expensive, and the travel agency wasnt as helpful as we would have hoped. The massage salon next door as well seemed to be overly aggressive... couldnt walk by without being hounded for a massage.Overall though for the price and value you will have a hard tme finding a better hotel in Beijing. Especially if you are coming to visit and not on business, this seems like the perfect place to stay.",
 "My wife and I stayed at the Crowne Plaza Beijing from July 13 to 15. We selected this property because of it is location, price and quality. We were very impressed with our stay.It costs about 100-110 RMB to take a legal metered taxi from the airport to this hotel. Upon arrival, we were pleasantly greeted by the front staff. We were immediately directed to the club floor check-in as we had booked a club floor room. Once I reached the club floor, I was welcomed by name.Our room was quite nice and larger than expected.. and the bathroom was ... even larger! In-room safe is provided, as well as a small fridge stocked with complimentary drinks (which are labeled). Bed was comfortable.Club Business Center was very useful because there was a computer terminal available to surf the Net and check email. Some of the club staff were quite exceptional (Angela and Jerry), while others seemed a little less helpful. It was nice to swing by the Club Room to grab free water and drinks, especially with such hot summers. However, I would NOT recommend eating breakfast here. I would recommend going to Essence for the complimentary breakfasts. However, that being said, I found Essence to be only average, but at least there was a larger selection of average food.The hotel is just north of the 'busy' part of Wangfujing. As others have mentioned, this is more like a North American shopping strip. However, at night, it is quite nice to go to the Donghuamen Night Market (which crosses Wangfujing) to see the nice assortment of foods (e.g. scorpion skewers).The hotel is 15 mintue walk from the Forbidden City (which is under heavy renovation) and Tiananmen Square. The furthest taxi drive we took was to the Summer Palace, and that is about 70 RMB.Overall, I think the hotel is well very located, and very well priced considering the quality. I am guessing the price is relatively low just to keep customers coming after the recent renovation. I am sure the price will jump in 6 months or so.",
 'I arrived in Beijing on the tail end of a business trip. And had a day and a half to see as much as possible. I selected this hotel for price and proximity to the Forbidden City, then booked it through my travel agent. There was not a review in Frommer is because the hotel was undergoing renovations at press time. However, all renovations have finished as of July 2006. I did not stay on the club floor and based on other reviews, perhaps this was a mistake. I found my room to be just OK. Nice bed and bedding, but I had to call housekeeping to get my tv and desk light working and overall, I found the hotel to be a little dark and depressing. It did not feel entirely new. Almost as if they had changed the bedding, but left the carpeting. Hard to explain.Oh and my room key did not work well...to the point that I had to go and get a new card. This was just annoying.I will say one thing, the concierge (Tony) was great at arranging trips and car service. They sent a person to meet me at the airline gate upon arrival and arranged a car service from the airport to the hotel (I booked this the day before I arrived). The total cost was around $50 total (added to my hotel bill) and was well worth it, given the craziness at Beijing Airport and the number of people trying to solicit you. - Having someone walk you from the gate to get yr luggage and take you out to the car is a tremendous plus when you are jet lagged and arriving in a completely foreign city. The concierge also hooked me up with a small tour to the Great Wall - I only had to share a van and tour guide with 4 other tourists.Other than that, the hotel is within walking distance to the north entrance of the Forbidden City and a very short taxi ride to Tien aman Square, so convenient for the main sites. If you like shopping, it is directly across from Wangfujing Shopping Center. But this is more like shopping in American/European stores, so not somewhere you need to spend time, unless you are looking for main stream.',
 'Just come back from Beijing, stayed 7 nights at the Crown Plaza, this is an excellent hotel, good location, spotless rooms, great service especially in the champagne bar!, booked on the hotel website and payed £400 for the room for a week, an excellent price for this level of hotel. a few tips, make sure you get a metre taxi from the airport, and that the metre is used (we had no problems with this) cost to wangfujing street should be 90/110 yuan about £7.00, and takes about 40 mins. taxi to the great wall 600 yuan, that includes waiting for as long as you like we were their about 3 hrs, recommend the wall at Mutianyu, takes about 1.5 hours to get to. Great resturant is buffalo at Houhai lake, you will have a great time in this fab city!',
 'we have been in china during 12 days, crowne plaza beijing was our first hotel in china, well located, good and clean rooms, we reserved club rooms with 14 days in advance and we got a good price, we enjoyed the club facilities as sauna, pool, late check out, breakfast included, internet, club lounge,etc. i recomend it stronglyturmogo',
 'The Crowne Plaza Beijing is a beautiful hotel with amazing contemporary decor. The service was excellent and the room was impecable. Location was convenient to shopping and restaurants. It is also only about a 15 minute walk to Tiananmen Square and the Forbidden City. We took a tour to the Great Wall and were picked up right at the hotel. They have an office on the 2nd floor where you can book tours. I highly recommend this hotel.',
 'The Crown Plaza Hotel provided a nice stay during our eight days in Beijing for business. The staff wasvery friendly and helpful. The Hotel Bunch is adequate for a blend of Western and Asian flavors. The Brazilian style restaurant serves large portions of meat, but is drastically overpriced, especially when you can leave and walk for 15 min and pay 1/4th of the price for better food. The room size provided more than enough space and the beds were our most comfortable in China. Money exchange was possible, but they were hesitant to take American Travelers Checks. Overall, this was a nice hotel experience.',
 "My daughter and I stayed four nights here in July. As we were travelling independently I wanted a convenient, safe location for us - and the hotel was just that. Very near the main tourist sites, we never once felt threatened walking home even late at night.I would booked a Club room which gave us access to the Club lounge, cocktails and food early evening etc. I actually wished I had just booked ordinary rooms! Floors 1- 6 have all been redecorated in lovely light colours with very modern, stylish fitments. Floors 7 and 8, the Club floors, have not been modernised and whilst the rooms and particularly the bathrooms are bigger, our room looked very  notired' and, worst of all, there was a really powerful, stale smell in the corridor - enough to make you hold your breath....! Our additional problem was that we wanted twin beds - and all those rooms faced onto the inner atrium - so no natural light at all. Double-bedded rooms were fine - facing onto the road and very light.The Club lounge was actually quite small, with no views at all - but the food at breakfast was good, and it was nice to have 'free' cocktails and canapes early evening.The hotel is really well situated - at the end of the pedestrianised Wanfujing St and not too far from the subway. Easy and cheap to get a taxi to any location as well. We didnt like the hotel restaurant too much, but ate really well in restaurants nearby. If you tire of Chinese food and want something modern and upmarket, I can recommend 'The Courtyard', Superb food and lovely atmosphere and views over the back walls of the Forbidden City - a good idea to book a table (we found it recommended by The Lonely Planet).Found Beijing very polluted and hot and steamy in July - but had a great time. The people were lovely - we saw very few other Western faces and spent most of our time being photographed by Chinese!! My daughter, in particular, with her naturally long, curly hair, couldnt get away from Chinese who came up and asked very politely if they could take a picture as she was  iso beautiful and just like a doll'!!!We came across the 'art student' scam in Tianneman square, but were forewarned about it from other tripadvisor posts - so realised they were trying to get us to go to a teahouse and fork out a huge amount - beware!!We also fell foul of the tour guide trap. We 'picked up' a local guide at the Forbidden City - a really nice girl who spoke excellent English and was a great guide round what could have been a bewildering visit. We took her card and phoned to ask her to get us a taxi driver to take us to the Great Wall at Mutianyu.A driver and guide duly arrived next morning, but ten minutes in wanted to stop off at a Jade Factory. When we refused, they wouldnt speak to us the rest of the way there!! And after our 3 hour hike, wanted to stop off at a tea house and a restaurant and a market. We refused and the journey back to the hotel was in silence! I appreciate that this the way th guides get a 'kick-back' and offered to give them a large tip - but it made for an unpleasant journey.... Having said that - the Wall at Mutianyu was a great experience- get there early though; we arrived at 8am, having left at 6.30am and we were about the only people there - a magical experience. When we were coming off the Wall at midday it was like Piccadilly Circus!!!Much of Beijing is 'under wraps' at the moment, being  wouldone up' for the Olympics. It did make a difference to the Forbidden City, and especially the Summer Palace. The traffic and the pollution in July was really bad too - how are they going to manage to get people around the Olympic site??? But, it was a great experience - and you definitely dont need to go on an organised tour - a good guide book, hotels and destinations written out in Chinese, and a smile, got us round without any problems!!! Enjoy",
 'Our group of six stayed here in early July 2006 and occupied three different units -- all were satisfactory. (We booked online at the ichotelsgroup website and experienced one problem in that the six of us were assigned one room although three were requested. A phone call however corrected the error.) One of the major pluses is that the Crowne Plaza is less than a mile from the Forbidden City, centrally located on one of Beijing’s main shopping streets Wangfujing which is closed to car traffic at night. A US$12 taxi fare gets you to and from the airport 45 minutes away. The train station is 2 ½ miles away. You can rent bicycles nearby -- I gave up on this idea when I saw the insane traffic.Donglaishun, a great hotpot restaurant is across the street and the Wangfujing branch of Quan Ju De Restaurant for Beijing duck is nearby. The 24-hour hotel café was handy for late night dining – the wonton soup was superb. We enjoyed the refreshing indoor pool and spa after a long day of site seeing. Money could easily be exchanged at the front desk or at the convenient ATM machine on the second floor. The recently updated rooms had ultra modern bathrooms and plasma televisions (!) with CNN plus HBO besides the Chinese stations. My only regret is that we were insulated from the local people – in my mind, we could easily have been in San Francisco, though of course paying a lot more for the same amenities. (To be perfectly honest... after a long hot day being amongst the locals and using squat toilets, I have to admit I was ready for just a touch of &quot;home&quot;)',
 'We just spent a glorious week in busy Beijing. The Crowne Plaza Beijing is situated close to the Wangfujing shopping disctrict (just metres away), The Forbidden City and Tianemen Square. The hotel has an inviting lobby with a gift shop that has some pretty decent prices - check them out before bartering with the locals in the markets. The concierge team were very helpful at all times - giving directions, helping out with phone cards (it is cheaper at the book stall on Wangfujing than from the hotel itself) and assisting with getting airport transfers. The hotel has 4 super fast and efficients lifts, and we checked into the 7th floor, one below the club lounge. the lounge is a great option - and is open from breakfast until 23H00 daily. The lounge staff are excellent, with Jerry, Cici and Vicky always on top form. The club rooms are nice, we had a king size bed which was comfy, a bathroom with separate shower (nice water pressure too) that had great products and the free laundry service (an item a day) was useful. The hotel offers few English channels, among them CNN, BBC World and CNBC. Managed to watch the World Cup action on CCTV with Chinese commentary. The hotel pub has an awesome jazz band and showed the world cup action on BIG screens. The only downer for me was the poor service at the hotel restaurant adjacent to the lobby. We had dinner there twice and both times found the service anything but 5 star, world class. This hotel has recently been renovated and whilst the outside still looks its age, the rooms, lobby and facilities have been spruced up. Beijing is getting ready for the Olympics in 2008 and the Crowne Plaza Wangfujing has stepped up to the plate to welcome inernational guests. The staff were friendly, attentive and spoke good English - and above all, made the week in Beijing memorable.... Will I go back - definately!!!',
 'This is the second time I have stayed here this year, each time for a week on business as I am currently living in Shanghai. Location is central so if you have got business to the east or the west, allow time for traffic. Probably a little under an hour from the airport to hotel during top time. For tourists, the location is excellent.I book on the club floor, 8 for smokers and 7 for non, with separate check-in on 8. This gets you use of the breakfast room (also happy hour, lounge and snacks) on 8. It has a separate smoking room which for non-smokers will make a difference. The Club accomodation also gets you free broadband internet and your choice of 2 Tsing Tao or 2 soft drinks per day out of the mini-bar without additional charge.Rooms can vary in size and configuration so it is worth seeing them. The one is on the outside tend to be larger with larger bathroom facilities including such things as central bathtub, etc. On this level, it is very quiet, always a consideration in China.I have eaten at the restaurant on the ground floor, dinner buffet which I would not recommend and at the Chinese restaurant on the next level which I would recommend. English menu there as well. Lot is of restaurants of all types near-by as well.Staff on the club floor speak Mandarin and very good English. If you are a tourist and have some basic Mandarin skills, I would consider renting one of the hotel is cars. This is a feature of most of the larger hotels in China, car and driver, and it is not that expensive. The driver knows where to go, standsby while you do your thing, and then you call him on the phone when you are ready to go to your next destination. Remember in Beijing, distances are further than they appear.I give it five stars for the following reasons; location, quiet rooms, broadband which actually works, lounge/breakfast room which is pleasant and where one can work with others if needed. The Hyatt is fancier, a bit nicer in finish, etc. but it is crowded with both tourists and business people and I find it to be a bit of a zoo.',
 'We did not get there yet, but ... We have booked through ichotelsgroup website and got an email confirmation. Few days later our credit card was overcharged, quick check online showed that the last day is weekend rate got changed to a more expensive one. A very long discussion with ichotels customer care did not help, they said we should call CHINA to complain, as they have changed the booking. Many discussions and emails later - still no solution yet. We will keep you updated.',
 'My husband and I just returned from a 6 night stay at the Crowne Plaza Beijing. I booked this hotel in April after reading the reviews on this site. Although it currently totes a 3 star rating, this is truly a 5 star hotel. It is newly renovated and the decor and amenities are impeccable. At $134 a night - you can not beat the service and room that you get for this price!We stayed on the club level which are the 7-9 floors. On the 8th floor is the club room which included a daily to order breakfast omelet and buffet. The one touch espresso machine is a godsend! The staff manning the club level even remember your name, room number, and drink choice by the 2nd day! We loved Jerry! He always has a smile on his face and ready to chat with you! Every evening from 6-8 is happy hour! This includes a light bar type buffet - chicken wings, celery and carrots, little finger sandwhiches and chips. Not to mention a wide selection of hard liquor, wine, and beer. The club room is very nice and we enjoyed meeting other travelers and checking our email from the two computers provided. We spent a lot of time in this room!We stayed on the 8th floor, which is considered smoking but I honestly could not tell it was a smoking floor, right down the hall from the club. When we first checked in we had a room on the 7th floor, which was nonsmoking as we had asked, but the room was small and did not have a view. We went back downstairs and the staff quickly changed us to a bigger room with a view of WANGFUJING AVE. The bathroom was plush with a window seat and marble everywhereThe room was extremely clean and the turndown service was great. We did have to ask to have our refrigerator restocked with the complimentary drinks but that was no big deal!The hotel lobby and atrium are wonderfully inviting especially after a long hot day of shopping at the Pearl market, visiting Tiananmen Square, or just strolling up Wangfujing Ave. which is one of the most exciting streets in Beijing with shopping , restaurants, and outdoor cafes. My husband and I often ended the day with our translator in the Atrium bar with a great glass of Californian Shiraz - only $5 a glass and a large bowl of peanuts.All in all, you truly can not ask for more. I have stayed in more expensive and supposedly five star hotels. The staff and their willingness to make the guest feel at home is what make this hotel a must. We are already planning our next trip back to Beijing. Oh, you can get a car service to meet you at the airport from the hotel for about $45 each way! Just email the hotel using the email address provided on the hotel website and they will email you back right away.If you have any questions about Beijing in general. Feel free to email me at texanfray@yahoo.com. Please no advertisements - just serious questions about an incredible city!',
 'I just stayed in this hotel from 23 - 25 Jun, my experience with this hotel made my stay in beijing become a wonderful memory in my live. From the moment I contacted hotel concierge for airport pick up till I left Beijing, the staff there are great!! Wtih their suggestion, I visited most beautiful part of the great wall SiMaTai, bought great stuff for myself and my family, the weekend market in PanJiaYuan is amusing! the Reception staff recommend a package with is greated value - only 19 dollars extra, I got breakfast, broadband and drinks. The girls on the club floor are sweet, they remembered what I prefered, you can really enjoy relaxe in the lounge after a long day. The DimSum in the Chinese restuarant was tasty. Certainly, I will recommend this hotel! With their excellent staff team their, your time spend in Beijing will be more value added in.',
 "We stayed in this hotel for 4 nights. Front desk was terrible, trying to sell us room upgrade to have an early check-in at 10:30. Otherwise she told us to &quot;go away&quot; and not return until 14 o'clock. At the end we took the upgrade, which was a great deal.Room was amazing, breakfast was good, free internet conection in Business centre and jacuzzi. Location is great, taxis are very cheap in china and staff from business centre were a lot better.Watch out for the lobster buffet on Fridays. If you arrive after 20:30, no lobster for you.But I recommend anyway and would stay again.",
 'We looked forward to our stay at the Crowne Plaza in Beijing based on the reviews and our recent stays at the Crowne Plaza is in Shenzhen and Incheon. Upon arrival the staff was friendly and very helpful. We went to the eighth floor to register at the business desk. We expected the usual business amenities and were told they were included, free internet, breakfast and the cocktail hour. The staff suggested we come back at 6:00 for happy hour. Upon return at 6:30 for snacks and cocktails we were informed that while we had business reservations, we were not allowed to partake in happy hour. We latter found out that while our Crowne Club Floor Business Room Benefits card indicated free internet. We would have to pay additional to log onto the internet. Enough said on this. The room was very nice and clean. Depending on your definition of a short walk, it is a good 30 minute walk to Tiananmen Square and the Forbidden City. The shopping street on the way to the Forbidden City is good. If you jump off the path there are some bargains on the side streets and a great little local restaurant area on the shopping street South of the Hotel.',
 'We recently stayed at this hotel for almost a week. We found it to be perfect for our needs. After looking at their website, I booked two rooms on the club floor. I chose the club floor because the rooms were larger, and there were several amenities included. The price difference, if I remember properly, was not very much. I used the internet connected computers in the club lounge, ate breakfast there, and had one free shirt a day laundered. The rooms seemed spacious to me, with particulrly nice bathrooms.  One little touch which I found very helpful was a little paper sleeve which the key card came in, which had a small map of Downtown Beijing, plus a list of several of the more common tourist sites written out in Chinese characters, and the hotel name written out in Chinese characters, too. Plus some more info, like taxi times to the airport, and approximate taxi fare to the airport. Really, I think this was a brilliant little &quot;freebie&quot;, and very useful since many taxis drivers do not speak English, yet taxis are so cheap you find yourself using them quite a bit. The hotel also has some helpful young women near the front door, who help you get a taxi and tell them where you are going. We used the concierge to hire a mini van and driver to take us to the Great Wall.  Would I recommend this hotel? Definitely, especailly if this is your first time in Beijing and you want to see a bunch of the most commonly visited tourist sites, since it is a handy location to Tienaman Square and the Forbidden City.',
 "We were extremely happy both with the service and presentation of this hotel. We stayed for 5 nights on the Club floor which gave us great extras (free drinks from mini bar.. beer &amp; soft drinks, free internet, breakfast in executive lounge or breakfast restaurant, 2 hour happy hour in executive lounge with free drinks &amp; finger food) and daily laundry allowance)Our room was very spacious with a huge comfortable bed (not rock hard like many hotels) feather pillows but there was a pillow menu if you wanted something different. Nice easy chair with footrest and a large desk with swivel chair and well equiped with stationery. There was also a good bench area where tea &amp; coffee making facilites were provided including an electric kettle &amp; a coffee perculator. The bathroom was huge with an island style bath in the centre of the room, separate frameless glass shower, large vanity area and another large area for luggage with drawers underneath &amp; wardrobe.Towelling bathrobes &amp; slippers were also provided. Our room was recently renovated and personally we couldnt fault it.The indoor swimming pool &amp; spa on the top floor was nice and private &amp;  ismog' free, very well equipped changing rooms with showers, toiletries, hairdryers etc.We found the staff to be extremely friendly and would go out of their way to help. The girl in charge of Taxis at the front of the hotel was particulary friendly and would always make sure we had the number of the taxi written down and ask us how our day was when we returned. The breakfast was well varied and of a very good standard.The location is perfect, step right out onto Wangfujing street and felt totally safe at all times.We will defintely return to this hotel next time we visit Beijing and have no hesitation in recommending it others.",
 '(Pls excuse my english) I am actually staying at the Crown Plaza and my impression is &quot;so lala&quot;. I stayed before at the CP Qingdao and the CP Park View Beijing. Both hotels were bedder than this one. The executive suite here is smaller then with the other hotels but the price is higher, ok its Beijing. The club floor personnel sometimes seems not to like their guests very much. The service at the Lobby Lounge has to be called if you want something to drink. Pool, sauna etc. is small and looks a little worn out (pool at CP Park View is incredible big an nice). Today sauna was cold. Food is good, room is clean but a little dark. But the location is perfect for tourists!!! 20 min. walk to forbidden city and TienAnMen. Shopping street just outside. But you hear the typical Chinese traffic. Internet free of charge as well as two drinks (beer) from the minibar (nice touch). There are freshly renewed rooms (mine is not).',
 'It was our first time in Beijing and we did not know where to stay. Fortunately my brother saw this hotel on the internet. It was a bit more expensive than our original choice but after staying there... it was all worth it. The location was excellent, the room was nice, the bathroom was clean and had almost all the things you might need, and the staff?... well, let is put it this way.. they even remembered it was my brother is birthday. after a long tiring day sight seeing, we found a cake &amp; a card inside our room. How sweet!',
 'We stayed for 4 nights at end of April 06 and found this to be a great hotel - well placed for walking to the Forbidden City and Tiananmen Square (you could get a taxi but it is about 20mins walk). The hotel is situated on the main shopping street (Wangfujing). We did not take the offered upgrade - the regular rooms are a good size and very comfortable.',
 'We stayed here with our 4 children (ages 9-11) and thought it was wonderful. The hotel was recently renovated and it looks modern and luxurious. The rooms were on the small side but that is China. The pool was a bit chilly but the kids enjoyed it as well as the hot tub. The spa area is very nice (has a sauna, steam shower, all free). The restaurants are very nice and the wait staff very friendly. The service was fabulous. We had the front desk staff make several touring arrangements for us and they did a great job. Many staff members spoke English which is important when touring. We would highly recommend it. The location is also convenient to many tourist sights (we walked to the Forbidden City).',
 'We stayed at the Crowne Plaza for 5 nights in Feb this year. Main reason we booked was the price (cheap) location (near the city centre) and on the basis of some of the reviews on here.The staff were amazing, the room was spacious and well equipped (and the mini bar was relatively cheap too!) the hotel and room were both spotless and the housekeeping excellent, and the only problem we did have (the flush on the loo broke) was fixed immediately.The buffet breakfast was brilliant, (and the evening buffet was pretty good too!)Admittidly, the hotel was lacking slightly in atmosphere due to there not being many guests there (-13c obvioulsy not peak season!) but the staff were so warm and friendly (and drinks in the bar such good value) that it did notmatter!They guy on reception noticed it was my birthday during our stay, and on my birthday after a day is exploring, we came back to our room to a beautiful birthday cake (made by the chef downstairs) and a letter wishing me happy birthday!We would definitley stay here when we visit Beijing again, not the greatest of views from the rooms, but as it was our 1st visit we wanted to be as central as we could. (though taxis are so cheap we probably could have stayed further out of town!) The night food street is a short walk away...watch out for the goat testicles disguised as mozarella balls!The people in the city are really friendly and all want their photo taken with you, and even in the poorer districts it never felt threatening or unsafe.One thing we are really glad that we did was take a day out to the wall, arranging for a driver to take us to Simitai (about 2.5 - 3 hour drive away) then walk for around 3 hours to Jinshanling, where he picked us up &amp; took us home...all for around £70 for the both of us! We arranged this through a guy we met in the hotel, though the hotel does offer this service too. Overall, thought the hotel was excellent value for money, with great service and friendly staff.',
 'Clean, comfy, and superb location. Food was good too. I would definetely stay here again. Well priced.',
 'We just got back from Beijing on april 16 and stayed at this hotel for 2 nights. we were 2 adults and 2 small kids and should of booked the suites on the 2nd floor for just a little more space. The rooms were great. We were so surprised to see how modern and super clean this hotel was, not to mention beautfully done. You must get the room rate that includes the buffet breakfast. It was really worth it, esp. when you are off all day and meals are questionable outside this hotel. we loved it so much we had dinner there too!The location is awsome. Wish we had planned more time to walk the main road. There is even a pedestrian only section shortly down the road, which was great for the kids to run around- no cars!Do not use the spa /pedicure or massage services. They were pretty bad and expensive. wish we had time to use the pool. The staff was great with us and the service and all was defintely 5 star!',
 'We came yesterday from China and have stayed at this hotel.We reserved it because of the great reviews we had read. Our feelings about it are very mixed as the hotel is nice and it is in a very good location, but the attention to the customers is just awful if you have a problem. When we arrive we were offered an &quot;special great opportunity&quot; to upgrade to a Club room for an additional fare of 400 rmb per night. I thought that was not at all an special offer as I had made the reservation through their web site and the same upgrade was 100 rmb per night. We refused. Then we were given room # 665. When we got to the room it was chilly. We tried to shut down the air conditionning but could not and cold air kept coming out non stop from the air conditioning. The hotel sent a man to fix it, and when he saw he could not fix it all he did was to put a paper sheet on part of the air exit and said &quot;that was it&quot;. Of course, cold kept coming out. We said there was no way we were going to stay in the room and that we wanted another room. They said (as it was a big deal) that they had to &quot;consult&quot; with the boss. They kept us waiting in the room for a very long time and no one take care of us. In the end we had to go down to the Concierge and complain very strongly. They again said they had to ask the boss and treated us like if we were idiots because they never recognized the air conditionning was broken and just said that the outside temperature had dropped lately. After a while they said they were going to give us a room in the Club floor which was much nicer and we thought that was going to make up for the inconvenience. This new room was #908. When we got to the room we found it was exactly the same size as the other one but just much older. I think it had not been redone as part of the hotel seems to have been. The temperature in the room was 18º and it was cold to sleep and stay there (much colder than in the corridors, lobbies, restaurants...). The heating-airconditionning was not working (this time no cold air coming out but simply did not work so we could not heat up the room). We went down to complain and this time we were said there was a government regulation by which the room temperature could not be higher (it was a lie as we had just come from Shanghai were we had not such problems and of course the rest of the hotel was much hotter). We complained and complained and were decided to leave the hotel. In the end they gave us a room facing the hotel lobbie (not the street) where the temperature was perfectly fine. They kept on saying that the other rooms heating-air condition were fine (which was ridicoulous as they had sent a man to fix it and could not do it) and it was us just complaining. No apologies, nothing. We intent to complain Crowne Plaza as we do not think a situation like this has to be dealt with in such a way. In just any other decent hotel everything would have taken five minutes, a room change and an appologie. As for the rest, the hotel was nice, breakfast was ok.',
 "I had the pleasure of staying at this hotel twice during a recent first trip to China.As a base for touring in and around the Beijing area you could not better its location or quality.I cannot comment on how comfortable this hotel was before its recent renovations, however I can say that it is first rate now!!!The levels of service and the welcoming attention that was provided by the staff only added to the very positive opinion that I have of this hotel.The breakfast buffet and the standard of cleanliness around the hotel are superb.The hotel is located at the top end of Wangfujing Street, which is one of the premier shopping street in Beijing. It is also within a 10-15 minute walk of Tian'anmen Square and the Forbidden City and 5 minutes from the underground station that is located at the bottom of Wangfujing Street. All in all a perfect and safe location.Beijing is a huge city and with all of the recent modernisation and hotel building that has taken place being close to an underground station is a big plus, for although taxis are very cheap, the traffic congestion means that travel by this means is very slow. On the other hand the underground is cheap, clean, safe and very reliable.",
 'I really enjoyed the pool and witnessed an amazing spa with steam and sauna. Loved the variety of restaurants and people were quite friendly. The atmosphere was amazing.',
 'We stayed here for over a week as family member is living a subway stop away. Club Lounge was convenient and concierge Michelle was terrific. Hotel is 45 minutes or so from city center but subway nearby-take left going out of hotel. At big mall near Carrefours (go left out of hotel, take right on first big street Zhongguancun &amp; go on left side of street) there are modern restaurants which are very good: Bellagio, Middle 8. Also a 7/11. If you go left on Zhongguancun from hotel, there is Three Guizhou Men for dumplings. All three are modern and well known. Better yet try Ghost Street and Huajia Yiyuan as suggested by Michelle.',
 'As funny as it might sound, one of my favorite things about this hotel was coming in the front doors and feeling the coolness and smelling the fresh, softly scented air in the hotel is lobby. It just felt so good to be staying there. The room was huge, including a huge bathroom. One of the best parts is that the room was SILENT. We were exhausted on this trip and were so grateful for quality sleep. The hotel is breakfast buffet was abundant and delicious, and was a great way to start our day. The whole hotel is very well appointed with quality, stylish materials. The staff was truly nice and helpful. I have to agree with other comments about taxis not knowing where this place is, though. Even with my Chinese friends speaking to the drivers, there always seemed to be a discussion about where the hotel is. That being said, we always go where we were going. HIGHLY recommended if you do not mind taking a cab to your destination.',
 'we stayed in this hotel in July 2009. it was lovely. we had a lovely suite. it was actually one of the best suite is we have stayed in. Room was very spacious.the only thing it did not have was a spa. but We were told that there is one opening in September 2009.',
 'Hi, my family of three stayed in the hotel, 11-17 June 09. This review covers price, location, facilities and staff of the hotel, plus some travel tips on Beijing. (Please note that US$1 is about 6.8 yuan.)1. HOTEL LOCATION: If you are in a tour group, location is irrelevant, since the tour bus takes you to the designated places. But if you are on your own, or decide to leave the tour group for some freedom, here you go.... This hotel is NEAR Summer Palace (25 yuan by taxi), Peking University, Tsinghua University (15 yuan by taxi) and the Olympic &quot;Bird Nest&quot;, a 20-minute subway ride away; Forbidden Palace and Tiananmen are 40 minutes away by the subway, costing 2 yuan per trip.If you are heading to the Great Wall, and you have 3 people, book a cab through the concierge. It costs at most 650 yuan or less than US$30 per person. Much has been said about the hotel is location. In reality, the existing subway, plus a new line to be completed by end 2009, makes most famous tourist destinations readily accessible from this hotel. The subway is modern, clean and has arrival/departure announcements also in English. However, do plan your subway trip to make sure everything goes smoothly. The nearest station, &quot;Zhongguancun Huangzhuang&quot; station, is a 5-minute walk from the hotel--it is on the left, when you head out of the hotel main door. Remember the subway EXIT/ENTRANCE nearest the hotel is C1. Please write this down; do not say I did not tell you...Besides the subway, there are taxis aplenty, and they are cheap.TIP: If you have only 1 day in Beijing, visit the Great Wall in the morning, because it gives you an idea of how tough the Chinese are, and how smart they are. In the afternoon, visit Peking University or Tsinghua which are a 10-minute cab ride from the hotel. Some of the top intellectual and political Chinese leaders are alumni of these two universities. Visit Tiananmen and the Forbidden City at night using the subway (2 yuan) to get there, or catch a cab (about 50 yuan, at most.) You can not get into the Forbidden City at night, but the night view from outside is still great. A 10-minute walk away from Tiananmen is Wangfujing, Beijing is main shopping area--quite fascinating.2. PRICE. This hotel is probably one-third cheaper than a comparable downtown hotel. I would say, save your money, and use the savings to live it up! The best way to book room is via the Crowne Plaza website http://www.ichotelsgroup.com/h/d/cp/1/en/hotel/pegzg. Look for Advance Purchase package to secure good deals. 3. FACILITIES: The hotel provides all the amenities you expect from a good hotel. The gym and heated indoor swimming pool are both very satisfactory. Valley Cafe provides a good international and Chinese spread for breakfast. If you are fortunate enough to stay in the Club floor rooms or suites, you will enjoy the benefits of the Club Lounge, which is the perfect place to relax after a morning and afternoon tour. Drinks and other refreshments are on the house. There is free internet access for club rooms and suites, but remember to bring your own notebook. I highly recommend you pay a little extra for a Club Floor room or a suite for their added comfort and amenities. When you take a rain shower in these commodious rooms, you will know that you have a better deal than the emperors in the Forbidden City. (I am not sure if rain shower is provided in all rooms.)If you come from British Commonwealth countries, Hong Kong, Malaysia or Singapore, note that the electricity cycles (220-240) are the same, so you do not need an adapter. Folks from the US, you need an adapter, which you can probably borrow from the hotel. My family did not have any problems using the internet.4. STAFF: The staff in this hotel are fabulous. They are friendly and helpful. During my stay, I relied heavily on the Concierge to assist me in my sightseeing plans and to fix any problems I encountered. The concierge staff, especially a young man named Manson Wang, went out of his way to assist me. He helped me fix a trip to the Great Wall--undoubtedly my best Beijing tour experience--and also gave me advice on restaurants and places of interest. The Club Lounge staff were consistently friendly, gracious, and professional. In particular, I give very high ratings to Sharon Wang, the Club Lounge manager, and also to her staff &quot;Summer&quot; and &quot;Youkee&quot;. My hotel reservation was made with the assistance of Ms Angel Ma, who made two international calls to me on the same day I made the booking inquiry. Both the Director of Marketing and Sales, Ms Georgette Ng, and the General Manager, Mr George Chiu, saw to it that my stay was comfortable, and that I received good service. Georgette welcomed my family personally on my arrival. I was also especially impressed by the fact that the GM spoke with me personally to make sure everything was OK. Many staff addressed me by my name. The unintrusive attentiveness to service was very good. All these, despite the fact that I am an ordinary customer.I spoke English to all the staff, and, yes, occasionally I could tell that they have problems understanding me, but their helpful attitude and their genuine desire to serve the guests made me very forgiving. A little patience on our part as guests, can help.Travel GuideA. TAXI. There are 75,000 cabs in Beijing, and all legal cabs have the word &quot;Taxi&quot; on top. Taxi drivers do NOT speak English; therefore, make sure the concierge staff writes down the place you are visiting and also give you a card to identify the hotel. Try to avoid touts who do not use the meter. Do not try to tell the taxi driver the name of the hotel; they will not know what you are saying. Ask the taxi driver to phone the hotel if they do not understand where you are going. Airport-to-hotel taxi fare is around 100 yuan; to repeat myself, ask the taxi driver to phone the hotel to get directions, before departing the airport. (Use body language, not English, to communicate this! If you know Chinese, need I say more....)B. TIPPING. In restaurants, this is not required; if the service is very good, you may, if you feel generous, give a 5% tip. I had a 210 yuan meal at one restaurant, gave a 10 yuan tip, and the waitress beamed with gratitude. At the hotel, no tips are required. However, I highly recommend you give a nice tip to staff who have showered you with personal attention. If you come from a country where tipping is common, then go ahead-- the local staff will not complain:)C. SAFETY: Beijing is safe. Period. D. CONVENIENCE STORES: There are two 7-Eleven just a 3-minute walk from the hotel. Ask the concierge. There is also a French supermarket store, Carrefour, a 10-minute walk away. This supermarket is modern, and very well stocked; it closes at 10PM. If you need a last minute souvenir or to buy Chinese tea, go there, or to the nearby Gate Mall. You do not have to break your wallet.E. PEKING and TSINGHUA Universities. If you are visiting these universities, ask the taxi driver to bring you to the WEST gate. That is the pretty part of the universities. The students are the amongst the best in China, or should we say, in the world; looking at them going about their daily student life was fascinating . I congratulated myself for visiting these universities.F: SHOPPING: It really does not make sense to spend your valuable time shopping when you should be visiting all the great sights in Beijing.G: Subway--it is safe, fast and lets you see the real people of Beijing. And the best part is that it costs less than US$0.3 per trip, regardless of the distance. This must be the most highly subsidized subway in the world, and, Dear Traveler, you are getting the subsidy too. The way to go....H. ONLY TIME FOR ONE SIGHT. If you have time for only ONE tourist sight, I would say go to the Great Wall. It shows the creativity, ability, and tenacity of the Chinese. Forbidden City and Tiananmen are number two. Do not forget, the Great Wall was built, mainly by hand, more than 2000 years ago; the Forbidden City, built in the 1400s, is a new kid on the block.I. FOOD. Ask the concierge to point you to the nearby shopping mall, &quot;Gate Mall&quot;, where there are many reasonably priced restaurants--including, oh no, KFC, Pizza Hut and McDonald is. OK, there is Starbucks. Hey, this is China....I did visit three magazine-recommended restaurants: Ganges(Indian), which is good and reasonably priced; Hatsune, a Japanese restaurant, which is expensive, and moderately good; and &quot;No name&quot; Chinese restaurant, which is in an interesting setting, expensive, and moderately good.J. MONEY. You rarely hear &quot;Yuan&quot; being said. You hear mostly &quot;Kuai&quot;, which means &quot;Yuan&quot;!K. Pronunciation. Foreigners will have difficulty with the &quot;X&quot; and the &quot;Q&quot; in the transliteration of Chinese names. Well, pronounce &quot;X&quot; like &quot;S&quot;, and &quot;Q&quot; like &quot;Ch&quot;. So &quot;Xin&quot; becomes &quot;Sin&quot; and &quot;Qing&quot; becomes &quot;Ching&quot;. Not perfect, but close enough for you to be understood. L. CROWNE PLAZA ZHONGGUANCUN---Yes.Have a pleasant stay in Beijing!',
 'My wife and I stayed in this hotel from May 29th to June 1st, 2009. We were very impressed with everything in the hotel. It is brand-new and the staff were fantastic, extremely friendly and really went out of their way to make us feel welcome and to see we were well cared for. We were able to get a great &quot;special&quot; rate on the hotel website. We only paid RMB 603/night and we had a great room. It was very large, the bathroom was huge, and the bed was fabulous.The hotel is located close to Qinghua University and the Qinghua Science Park, where we were doing some training over the weekend, so it is in a very convenient location if you need to be near the Science Park. The food in the main floor restaurant, where we ate one dinner and three buffet breakfasts, was okay, although we would not say it was fantastic. However, the service in the restaurant was super, especially a young female server named Ethel was super friendly. She remembered our names and called us by them each morning when she saw us in the restaurant. Actually, as I have already mentioned, all of the staff were just super. We can not say enough about this hotel, we would absolutely stay there again when in Beijing for business.',
 'hotel seemed quite new, taxi driver dont know the location,but all in all its a fantastic stay,all staff really nice,our room was large and comfortable and very clean,the food is really good ,I had business lunch and dimsum in chinese restaurant called rouge,its quite something different , very good value for money.',
 'I had a good and warm welcome upon my arrival , room comfortable enough space .  I had also a good relaxing time at the pool surprisinlgy warm water .Mixs italian tepan grill restaurant is a new concept as i was explained , the food prepared was really good &quot; all cooked in front of you&quot; with tremendous care for small details , the chocoalte cake and ice cream called gelato with mocha cafe was a fantastic end ( compliment by the chef )Breakfast in valley cafe was good , definetly is an hotel that i would reccomend to others .Hope soon to be back .',
 'I spent a week in the Crowne Plaza Zhongguancun. I found the rooms to be very comfortable, quiet, and overall a very positive experience. None of the taxis I took knew where it was, and I believe this is the first review of this property on TripAdvisor - I learned when I arrived that it had only been open for 1 month! They were still working on a few of the floors, and neither the pool or spa were open. The food was quite good - I only experienced the (abundant) breakfast buffet and roomservice, but I understand there are several restaurants. Service in general was a bit spotty, not just in the restaurant, but all around, as the staff seemed quite new, and English was a little weak for a number of the employees. That said, they sure tried hard!The neighborhood immediately around the hotel does not seem to have much to offer, so I was glad I had the comfort and fast internet connection in the hotel as a distraction!I would recommend staying here for anyone with business in this part of Beijing. However, if you business needs are across town, be forewarned that traffic can be atrocious!',
 'I have stayed at this airport a couple of times, selecting it for its proximity to the airport. The first time I stayed was shortly after the Olympic Games. The hotel was practically empty and the service was attentive, friendly but occasionally haphazard. On my next visit I had just arrived from North Korea - which probably enhanced my appreciation of the hotel! The bar, on both my stays, was virtually empty but offered good international sports coverage on TV. The shuttle service to the airport worked well. Word of warning: taxi drivers have difficulty finding the hotel, even if you show them the address in Chinese. One evening I had to use my - very! - limited Chinese to help the driver find the hotel.',
 'Similar thoughts to others. Great for the airport but theres nothing around the hotel and it would be a decent taxi fare to anywhere in the city. Entrance of the hotel is very smart, lobby is very open with a glass ceiling. No one else was checking in or out so we had fast service unlike other comments I noted from people, my experience was good and the staff were friendly. Room. Excellent and large, as this was our last night in China I had booked a suite. It was large, very! seperate lounge with toilet. There was internet access but you had to pay, the first hotel all holiday that wasnt free, a bit dissapointing given this was a suite and something the hotel should look at in my opinion. The room also included access to the club lounge which was very nice. Free drinks and nibbles for 2 hours at night. A good selction of foods and various drinks available. Very quiet while we were there. Level of English from the staff was good, not as good as some places but enough to get by.We also ate in the cafe which did bar type meals, quality was good, price was a bit high but not too over the top. Breakfast was very good and the usually options of western and asian. We used the shuttle bus to the airport which you need to book with the concierge. It was free and prompt. Overall an excellent hotel but I would only recommend it for liesure if its your 1st or last night stay. I wouldnt want to be based here as theres nothing around the hotel to see and you are a long way from the centre, see my review of the Park Plaza for a better located hotel! The hotel is very smart though and was very quite while we were there, I expect if there is a conference nearby it will be packed so you might want to check before.',
 'This hotel is located directly at the new exhibition center (5 min walking).It is a newer hotel with many nice rooms and good breakfast.But this hotel is not normal crown standard. The service seams to be overstrained:1. We have made a reservation one week before. We also got a receipt by fax. But when we arrived at 10pm, after a long business day and travel, there was no room. It takes about 45min and long discussions to get a room. That is worse!2. For check out you need plenty of time. For us it takes about 40 minutes. The reason is, that this is a huge hotel, but they have more security staff than receptionist. There are only 3 receptionist at the desc and they are overextended. It takes about 20 minutes to get a bill.  I do not know why. They already have got a reservation with company name. They have my passport from check-in. But for checkout, they have to write everything in the computer (and very slowly).3. During breakfast it is better to get the coffee by your own, because there is less staff. Also you need some more table for the old dishes.The hotel is nice, but you need a lot of time for everything. I do not know why they have so view staff. They need more employees and better organisation/management.It is too expensive for so low standard.',
 'We stayed here for one night en route to another destination. Its primary advantage is that it is close to the airport. The airport shuttle worked well for us. The hotel staff were friendly, and the overall quality of the hotel is good. If you are looking for a place to stay that will give you easy access to the major sites of Beijing, this is not the right place, but for access to the airport it is great. The only thing that really put us off (but it put us off quite a lot) was the strange bathroom. I do not know if all rooms are this way, but ours had a large window from the bathroom into the bedroom--basically, the whole wall was a window. This is not a plus in my book, though somebody obviously thought it was. There were blinds that you could close over the window, which was fine unless either the blinds did not close tightly, or a piece of one of the slats was missing. In our case, the blinds had both features, which meant that there was not very good privacy in the bathroom. Maybe I am a privacy freak, but come on. Other than that, the room was fine, and the hotel served its purpose. I would still probably recommend it--but hey, fix those blinds!',
 'Great hotel the rooms were very good and the staff were very efficient and helpful. Location to the airport is good but there is not much near the hotel if you are staying for any length of time this could be an issue.',
 'We stayed at the hotel one night before taking off to Europe. The room was nice and clean. Breakfast and service was ok, nothing extra but very decent. There is nothing to see or in the surroundings.The hotel is good value for the money if you have to stay near the airport. we paid 400 RMD for a King Sized bedroom.',
 'Stayed here for 6 nights in September for an exhibition at the NCIEC. Location is close to the exhibition centre, but still not really walking distance, especially since our event used the north entrance. There are also not a great deal of amenities in the area, plus walking anywhere aroud there is risky (from a traffic perspective). It is clear that the area is still being developed, so maybe local amenities and pedestrian friendly access will improve over time. Many attendees did some sightseeing before, after, or during the exhibition. It is a long cab ride to central Beijing: anywhere from 40 minutes to well over an hour, depending on traffic. If being a tourist is your main reason for being in Beijing, stay elsewhere. If you are coming for the Exhibition Centre, or need a hotel relatively close to the airport, then this is a good one. (Attendees staying at other, more central hotels had to leave an hour earlier than we did in the morning just to get to the Exhibition Centre in time.)The staff were all extremely polite and usually quite effective. However, they were also fairly slow, at least by North American standards. Drinks in the lounge or restaurant definitely took their time in coming. English proficiency was a problem for some, but many others seemed to have a good grasp of the language. Food in the Crowne Cafe was pretty good, with quite a large variety of Asian and western foods, especially for the buffet breakfast. Had a standard room which met all my requirements, but was not anything over and above what I would expect from a hotel like this (in room safe, nice bathroom, internet...) although it did still smell fairly new. My only real complaint about the room itself was the shower... Water leaked through the shower door and onto the floor. Others indicated the same thing occurred in their rooms as well. I thought the fitness centre was rather small, but in retrospect, in the times that I used it, I never did see people having to wait to use equipment. There is a sauna and steam room as well, but both were cold when I was there, and I did not feel like waiting for them to warm up. The equipment is very good quality and appears well maintained. Bring your headphones and you can watch an individual TV on the cardio equipment. On the way back home, a colleague and I used the hotel is shuttle to the airport. No problems at all. It left when they said it would and took us right to Terminal 3 (after fighting some traffic).',
 'I chose this hotel because I had to transit at Beijing and the next flight was 7:30 a.m.I had an afternoon to spend in Beijing and the staffs were kind enough to give me a consult on sightseeing. All of the staffs were kind and friendly, and they spoke good English.The rate was reasonable, rooms were clean and very comfortable.Although there was nothing near the hotel, I think it is a really good place to stay if transit is your main purpose of the stay in Beijing.',
 'The hotel was fantastic. Clean, quiet, staff very helpfull and courteous. Food was good. Plenty of bars and lounges to relax in. Rooms spacious and well equipped. Not much around the hotel if you need a corner shop. When you come out of the airport do not go to the hotel reservations desk for help finding the courtesy bus as they will tell you it is not running at that time and charge you alot for one of their cars. Check with hotel where to be picked up in advance.',
 'I read some of the reviews and I am not surprised by the gentleman who had the poor massage experience. We had read that hotels, even 5-star ones similar to the Crowne Plaza, have people on staff willing to go the &quot;extra mile&quot; for customers who may not want it. Clearly they wanted to shame him into getting something he did not want. Fortunately, our experience was excellent, with excellent service and spacious comfortable rooms. This is truly a 5-star hotel, though it is located in an industrial area. You would NOT choose this hotel to stay in for any length of time, as you cannot really walk about outside and explore at night in a poor industrial area where people is shacks are alongside their repair garage businesses. We would only recommend this as a stopover hotel. Luckily we had a tour bus and there were no transportation or communication issues for us, but I can see where there would be for people who are not sheparded around with a Chinese guide as we were. If you want to stay in Beijing for any length of time, there is a &quot;five star row&quot; of hotels downtown.',
 'Stayed here for business for a week. Location handy for the exhibition centre and airport nearby. We arrived after a 12-hour trip from Europe, hoping to catch the bus shuttle from the airport. Unfortunately it has left, and we did not feel like waitíng (it is an hourly service)-we decided to take a cab instead- What an odyssey that was- even though I explained to the taxi driver where the hotel was - I speak Chinese- and I was extra polite - He [--] us about and pretended not to know where the hotel was and drove us around for 40 mins. Seemed he was not happy about having waited 3 hours for a pick-up at the hotel only to get a couple of passengers who only need a 15-min ride. Well - his chances of a tip evaporated.My boss was arriving the following day and I did not want him to go though the same ordeal- so we asked the hotel staff to arrange this- I had to explain carefully in Chinese what to do - their English was not up to it.Having said that the room service and standard of food was pretty good.',
 'the service was exceptional, the rooms just fine, swimming pool nice altho they made you wear a shower cap we visited the euromall - great restaurants - recommend the blue frog! but do not walk back - you need a taxi there is no footpath. We booked the airport shuttle the next day and it was all very convenient. Really recommended for its proximity to the airport but not if you are staying in Beijing',
 'We stayed here for two nights (weekend) at the end of a business trip through China. This is a very nice hotel with comfortable rooms and it is located close to Beijing Capital Airport. However, the problem with this hotel is that the service provided by the personnel is below standard. Here are some examples: 1. Using the airport shuttle was a disaster. We had booked the shuttle at 9:30pm to bring us from the airport to the hotel. As no shuttle arrived, we called the hotel at 9:35 pm and although they mentioned that the van was on its way, it did arrive at 9:55 pm (and it is only ~ 15 minutes drive). The other day we had similar problems and hence my conclusion is that the hotel staff is not able to organize the shuttle airport pick-up properly. 2. The level of english spoken by the hotel staff is very poor. When calling the hotel about the shuttle, I could not communicate even the simplest issues (such as where is the pickup point of the shuttle?) with the front desk people or the concierge.  3. When checking out, we were charged 3 times the daily maximum internet usage (3 x RMB 120). I mentioned immediately that we had been in the hotel less than 48 hours. It took at least 10 minutes to convince the front desk people to finally admit the error, to correct it and to apologize. In summary, this is a beautiful and comfortable hotel but I would not recommend it to anyone. I cannot remember being so annoyed in a hotel about the behavior of the hotel staff over the last few years (and I travel a lot!). Hence, staying in this hotel and particularly using the hotel shuttle was a very unpleasant experience and induced a lot of unnecessary stress.',
 'Incredible Hotel! Beautiful lobby and great rooms. The only downside is the distance from downtown - 90-100 yuan taxi ride. But, as a stopover during travel, it is very near the airport. This is a newer hotel and the staff was friendly and helped with every need. They do charge for internet access. The restaurants were very good and the staff was very attentive (even at the breakfast buffet). They offer a free shuttle to and from the airport and have a very good fitness center and spa. The hotel was very safe and quiet. An excellent place to relax before or after the flight to the US.',
 "I was transiting from Mongolia to Frankfurt and stayed just 1 day. It is true that the hotel is in quite an industrial location, but for a transit stay it is a good location, not far from the Airport. The staff was friendly, the airport shuttle worked well and delivered me to the Airport as scheduled. Rooms are also fine. The only problem in them is lightening. I did not manage to understand how to switch on or off various lamps. They were switching on or off all together, but not separately.However, I had a very strange (I would say, displeasing) experience with the spa. In the room I saw the advertisement that there are offers of foot massage, Chinese massage and oit massage for 180, 280 and 380 RMB respectively. I phoned the spa and asked foot massage and Chinese massage. The spa manager persuaded me to take foot massage and Chinese oil massage. The lady came into my room at 19.30 and has shown me from the menue another type of massage for RMB 520. I asked her in English to stick to the original plan, but later I discovered that she nevertheless followed the one for 520. But that is ok, can be attributed to linguistic miscommunication. Overall, she was just 21, but a good specialist in her field, Her massage looked very professional to me. However, at the end she disagreed to charge the room and insisted on cash. I had Euro only, so instead of 575 RMB (520 + service) I gave EUR 75. And that is when strange things began. She called her manager and the manager sent to my room a prostitute-looking lady who was allowed into my room by the 1st masseuse, not by me. She inspected the Euro notes, and started offering sex services - 'another kind of massage'. Imagine - after the massage I was on my bed dressed in underwear only and all this started happening in front of me!!! She was dressed in a blue uniform and even had a list of prices and service descriptions... I said 'no'. She asked 'why'. I said 'I do not have money, in order to kick her out'. She said 'You can charge credit card'. I said no. She started demonstrating her brest etc etc etc. Then when it was clear that I do not want her services, she again called spa manager and again without my permission allowed into my room one more prostitute looking lady. I shouted at them 'leave or I will call secuirity' and they left. But I had to raise from the bed and to dress in front of them, looking at me, before I did that. I admit that the hotel management may not be aware of how outrageous the spa workers became. Now I calmed down, but on that day I was extremely outraged, trust me. Throughout 10 hours journey to Franfkurt I was thinking only about that... It is unimaginable - in a 4 star facility such a thing happened.",
 'We specifically booked this hotel because of its close proximity to the Beijing Capital Airport. All of the websites also stated that the hotel offers an airport shuttle. The airport shuttle is, however, woefully unreliable. We made a reservation 6 hours prior to pick up (they required 1 hour notice). We waited 60 minutes before a representative from the hotel met us. After being told that the shuttle was on its way but delayed due to to traffic, we waited an additional 30 minutes before finally giving up and paying for a taxi. Mind you, on the way to the hotel we did not see any traffic. When we arrived at the hotel 15 minutes later the shuttle was still in front of the hotel. When we inquired about the situation, the conceirge informed us that it was our responsiblity to find the shuttle at the airport - not the other way around! We spoke to another guest (who is a frequent business traveler) about the shuttle and he told us that he just simply takes a cab because of the hotel is inability and incapacity to coordinate the logistics of the shuttle. In fact, on the morning of our departure flight, the bell boy loaded up our luggage into the shuttle. The shuttle thereafter left for the airport WITHOUT US. Unacceptable. Eventually, the hotel had a private van take us to the airport where we met up with our luggage. What a mess. The service at the hotel was terrible and we will never stay here again. We wanted to stay close to the airport for our last night in China to minimize stress the night before we returned to the U.S., and our stay here instead heightened our stress level. Stay away.',
 "I needed a place to stay overnight while in transit from a city in China is interior (from which I had flown that afternoon), on my way back to the U.S. (to which I would fly the next morning). I chose this hotel for its location very close to the Beijing Airport . . . less than 10 minutes' away. I paid 612 RMB including breakfast.Taxi fare from the Beijing Airport to the hotel was only 22 RMB. I always dread getting into a taxi at an airport for a short-distance ride (i.e., a very low fare for a driver who may have been in a queue for hours hoping for a high fare to the center of the city), but this driver did not seem to care . . . maybe they have a provision where they can cut to the front of the line when they go back to the airport if they had a short ride. The taxi driver got a little lost on the way over, but fortunately I had the hotel is phone number with me so showed it to him so he could phone and as it turned out we were only 2 minutes away from the point of the phone call.The hotel is very nice and modern; very clean, comfortable room with high quality bedding and luxurious bathroom. I was there during the Chinese New Year holiday (in Jan 2009) and as such the hotel was eerily empty. I suspect this is primarily a business hotel and no business is done during the CNY holiday; few people travel on leisure to cold Beijing in January, and if they did, few vacationers would opt to stay in the middle of an industrialized area way out by the airport.The staff was very friendly . . . the fitness center was quite nice - large with a big glass exterior window, with free weights, about 8 weight machines, about 3-4 tread mills, a couple of ellptical machines and a couple of stair climbers. Exercise machines had individual TVs and built-in fans. The fitness center also had a large pool (though I did not use it).I am not a spa kind of guy, but they did have a special of 60-minute foot massage for only 99 RMB, so I tried it and it was very nice.Only two downsides to this hotel, neither of which is a big deal:1. Its remote location in the midst of an industrial park type of area; there are no shops or restaurants nearby or much of anything to see or look at should you want to have an interesting leisurely stroll. So, if you are averse to mini-bars as a source for a can of diet Coke or a candy bar, be forewarned you can not just walk down the street to a convenience store.2. The English of the staff is not great; the message light on my phone was blinking . . . the instruction was to push the button to retrieve messages . . . so I pushed the button which rang the switchboard and they could not figure out what I was wanting . . . eventually they picked up my saying the word &quot;message&quot; and they interpreted it as &quot;massage&quot; so they transferred me to the spa &amp; salon. So I went downstairs to speak to the front desk and they thought I was trying to tell them that my phone was broken. Uggh!!! I later discerned that my wife had called. But I had to put up with a blinking message lights on all 3 room phones for the rest of my stay (Overnight, I covered up the lights with paper).The hotel does offer a free shuttle bus on the hour to the airport, so I used this. I was the only one on the bus.TV had usual assortment of English channels that you find in Asia . . . e.g., CNN, CNBC Asia, HBO.",
 'This Hotel is very convenient to the Airport and the Internation exhibition center. This was actually my second stay - the first was prior to the official opening.The hotel does have all the amenities that you would expect for a new property but as others have mentioned it is an extremely new staff and they just have not had the training that you would expect in a Crowne Plaza. If you have business in the Shun Yi area by all means stay there the rooms are clean and the food is not bad. If you are looking to see the sights of Beijing - spring for a Hotel downtown so you can walk around',
 'This hotel has all the mod cons and the rooms cannot be faulted but it is not very close to the airport and the taxi drivers have no idea where it is and the hotel service element is not there.The management must be Chinese because they do not understand Western values and its inacceptable. If i am being charged Western prices then i expect Western service.I was overcharged 20 yuan for something so i pointed this out to the member of staff. She could not do anything about this because she had no authority...remember i have spent nearly 1000 yuan to stay here so what is 20 yuan (less than $3) so she had to call the hotel manager and the hotel manager refused to remove the $3 charge! Regardless if i am wrong or right, if a customer spending $150 is unhappy with a $3 charge then you immediately remove it. I could have just paid it but it was the principle of it. Avoid this place unless you do not mind getting fleeced.',
 'The Crowne Plaza Beijing Intl Airport Hotel openned in July of 2008. The up side is that the hotel is brand new and really gorgeous. The down side is that some staff members are struggling with english. That said, the staff is very gracious and welcoming, even providing me with tea while I checked in. There are several restaurants and a lobby bar, gym, business center, broad band in rooms (120cny/day), etc - all the usual amenities for a hotel of this class. The room was quite comfortable, with high quality linens, tv with multiple english channels including CNN and HBO, bath with both marble shower and tub, bottled water of course because even here the water is not potable. There is a free shuttle to the airport on the hour. The ride takes 20 minutes. It is only 25 cny for a taxi. This is a good choice if you have an early flight or are worried about traffic delays from central Beijing.',
 'I have stayed at this place over the years and liked in the past, This is the first visit in about 4 years and this time, the property feels dated. It needs a good renovation. It is functional but less than what you would expect from a Crowne Plaza. There is a small mall nearby and you can get some restaurants at the next block, but unless you take a taxi or have someone drive you, it is not really a good location (unless you are visiting the Olympic Green, which is within easy walking distance)The breakfast buffet is OK and the day that I ate there, it was packed and the service was poor. It took 3 or 4 reminders and more than 10 minutes for them to bring new bowls out. They took the plates away quick enough but refill of coffee was slow. It still bothers me that people can smoke in the lobby. Some of the other hotels seem to not have that problem.',
 'I stayed here towards the end of September for 4 nights. It is everything I would expected from this class of a hotel. Comfortable, but impersonal hotel. The rooms are quite spacious and very comfortable. I had a corporate rate which included internet use, so I did not feel the pinch of the pay-per-use internet users which I read in other reviews.The lobby is very large but had the stench of cigarettes since smoking is allowed there. Quite a number of very nice looking restaurants in the lobby but I did not try any of them. My room was facing the courtyard (and 4th Ring road, I think), so it was a little bit noisy as they were having their Oktoberfest promotion in the tents on the ground floor. The loud music was bothering me slightly, but that is also because I am a light sleeper and like things absolutely silent.Next door to the hotel is a small mall with a supermarket, some specialty shops as well as a food court. The food court was pretty good with very affordable prices and a variety of local food. I enjoyed eating there a number of times. It was good that I did not have to eat in the hotel restaurants all the time, with the food court right next door available for light and simple meals.Across the road, about 10-15 minutes walk is also the Olympic park where the Birds Nest stadium and Watercube swimming arena is. It was quite a treat to be able to just walk there and see these amazing architectural marvels.The area is generally quite safe and I spent one night walking around. Some spots were quite dark but I did not feel threatened at any time. Taxis are also readily available at the hotel.Overall, it was one of those forgettable stays when traveling for business, which is not necessarily a bad thing because the memorable ones (for business travel) are usually the ones where something bad happened! Would I stay here again? Yes, because there are no surprises and everything is as expected.',
 'Hotel room very spaceious and nice decor, clean and well maintained. there were few things I would like to point out. firstly, for some reason, every night from 7pm there was a terrible smell comes from the drain and we tried to close the bathroom door and light a candle but it does not help. Secondly, there never a spoon on the table to use, and every day we have to asked the waitress or waiter for spoon and it took more than 5 minutes for a spoon to arrived, some re-organising at the breakfast tables needed. It was stated that the hotel has its indoor heated swimming pool, but it was always freezing cold water, never heated. Steam room only steam for few minutes and have to wait for over 10 minutes for steam to come on, Sauna also freezing cold. They really need to have a better system for avoiding hair going into the drains at the shower at fitness centre, as it was a pool of dirty water at your feets while having a shower, not good at all.',
 'Our large group of 30 people for this company paid trip went to Beijing for 5 days, this is the hotel our travel agency put us in. The hotel itself is clean, and very nicely done. I do not know the price we got, since we got this as a packaged deal. The place is a bit far from the main city center, 30 minutes or so none traffic, but it is about 5-10 minutes walk from the 2009 Olympic Park. The place is very quiet as well, since most places around closes after 10pm. There are some small stores and restaurants around but closes after 10pm as well. Overall, I am satisified with the stay. However, if you do need internet, this trip will be expensive for you. There is NO free internet in the rooms, so you will have to pay for depending on the time you needed. There is also a business center in the 2nd floor with both English or Chinese computers that you can use as well. They can also rent out laptop/copier/fax etc if you need to. From my understanding, they do speak some English if you speak slow. Oh, the pool area also closes around 10pm, but at 9:30pm, they will not let you in anymore to use it. While we were there, very very few people used the pool, but it was very clean and quiet. The hotel gym is also very nice and clean if you decided to use it. They do have some yoga/pilate supplies if you want to use as well. Their breakfast was ok, not the best, especially when they have lots of people then they are not able bring out much variety of food. Also, we asked them to fill our water bottle, it took them about 5 minutes just to do so, so you may want to buy your water elsewhere instead. They do give 1 free bottle of water per person each day left in your room. Finally, their water is very hard water, so it made washing my hair not so pleasant experience. The last time I stayed in a Shanghai hotel I did not have this problem.',
 'I stayed at this hotel while attending a conference at the nearby conference center. I was there for nearly a full week.Good things - * Room was in good shape, all fixtures worked properly* Comfortable bed with 4 pillows to choose from* Good working desk set-up* Helpful service in the lobby. * Good breakfast buffet* Nearby restaurants, grocery store* Good Peking Duck place within walking distance, ask the concierge* Refrigerator in room* Room service quick and good qualityThings that could have been better -* Internet access was a bit on the pricey side* Rate they listed was not the same as my confirmation, had to show them my printed confirmation to get this fixed* Location a bit out of the way for major tourist sites (with the exception of the Olympic village sights)If I were doing a general tourist itinerary, I would stay in a more central location. I was pleasantly surprised at how nice the hotel was, and had a good stay.',
 'I spent the whole weekend in this hotel with my husband and two teenage children. I have attend conference before here. This time, I find the hotel is not only good for business but also a good choose for family. We enjoyed the spacious rooms, breakfast, swimming pool. the envirement of the Yellowstone restaurant is fatastic, the BBQ dinner it offered is very ungofetble. And all the staff are very friendly! the hotel very near the Bird is Nest and Cubes, we just walk to there.',
 "I stayed here 10 days for business. Compared to other Crowne Plazas the service was maybe not just up to scratch. My main complaint is that Internet access is expensive in the rooms (£12 for every 24 hours) and WLAN in the cafes/bars of the hotel is not so comfortable, and the cost of drinks you are expected to buy is high. You can sit in the lobby and access WLAN but there are not many seats. On the positive side, Internet access is made so easy.Note that 15% service charge is added on to every part of the hotel bill.During my stay the gym/pool was uder renovation, so as from March 2009 this facility should be up and running again, and pretty good. A new small shopping mall is open under the North Times Tower - only 50 metres from the main door. Here you can visit Zoe is bar who provide very nice coffee and cakes at fair prices with free WLAN access.The concierge were helpful but overall the problem is a language one.The location of the hotel is perfect from the point of view of the Birds Nest stadium and the Water Cube which you can visit about 50 RMBs each.Shopping needs a nerve with haggling and the Clothing Market can be recommended, but remember all products are probably  iseconds'. Use the subway (1.5km from hotel) and get anywhere for 2 RMBs a stretch. (Airport express is 25RMBs.)Trips are organised by the hotel. 470 RMBs to visit the Great Wall, which is a must, even if probably overpriced.",
 'We spent 6 nights at this hotel, and were not too impressed with it. First of all, we were given two twin beds, and the staff was unable to find a king/queen bed room for us, even though we stayed for a 6 nights, which is a pretty long stay. They had rooms available with a queen bed, but at a higher rate, and were unwilling to give us (since we were unwilling to pay extra!). Second, unless you are into the Olympic village, which is right next to the hotel, the location is not convenient, the hotel is pretty far out, there is not much around it, and you need to take a taxi or the subway (which is 15 minutes away) to go to the attractions. Third, I needed to get train tickets to go to Shanghai, and most hotels can buy tickets for you for a small fee, well, this upscale, expensive hotel, has a travel center that would arrange only airplane tickets (at a crazy price) with a staffer who did not speak English, no train tickets. So they ended up sending me to the post office to get my train tickets which was complicated given that I do not speak Chinese. Considering that the post office is close to the hotel, and that they have plenty of staff, and that all hotels provide train tickets, it is appalling that this pretentious hotel would not help guests with such a common request, simply ridiculous! Fourth, the rate was way too high for what we got: 1,800RMB/night with only one breakfast. Given the location, and service provided. Fifth, there were some problems with the rate they initially quoted us, and with a breakfast we were overcharged for, and when we were checking out it took one hour to solve these simple issues. The nice things about this hotel are the clean, comfortable rooms, some staff speaks pretty good English, and most of all a very nice (albeit expensive, 170rmb per person!) breakfast. But overall, I would not recommend it for tourists, too far out, too expensive for what you get, no help for train tickets.',
 'I have been a regular for Crowne Plaza Wuzhou for the last 2 years. It has offered great service and facility for bussiness. Till I encounter the incident below.My recent stay from Sep 5th to Sep 10th has been tainted by a staff at the breakfast cafe. The staff that was preparing the omellete/chinese pancake was rather rude to be in a five star hotel like Crowne Plaza. I ordered my chinese pancake for 30 minutes it was not served, and during the interval 3 reminders was given to him. The staff did not even offered an appology. Hope the hotel management can look into the black horse that tainted a great hotel',
 'Stayed here for a congress at the nearby conference centre. The hotel was excellent and the staff friendly, helpful and competent. Rooms were spotless with room service 3 times a day. Breakfast was a huge buffet with cooks on hand to make scrambled eggs or whatever you wished . Breakfast consisted of Chinese, English and European food with lots of fruit etc. The coffee could have been better but otherwise excellent. I would definately stay here again.',
 'I stayed at this hotel for a recent meeting, which was held in the hotel itself. It is an excellent facility, and I highly recommend it. The rooms are nice, as you would expect at this price point. The breakfast buffet is ample, and covers about five different cuisines! The hotel gym/pool is great. As a swimmer, I was impressed that the pool was long enough (probably about 50 feet) to do laps, and square enough to do flip turns on both ends.The hotel is on the 4th ring road, very close to the olympic venues. If you want to get into Beijing center (eg forbidden city) it is about a 30 yuan cab ride that took us 20-45 minutes depending on traffic.If you do not speak Mandarin, I would recommend that you get the chinese characters for the hotel name/address printed out on paper before you arrive at the airport. Not all the taxi drivers at the airport could read the English name/address that I had printed out from the hotel website.All in all though, this is a great choice, particularly if you need to be north of Beijing during your trip.',
 'I had a business trip to the Technology Park (Motorola, Nortel, Ericsson) and had a two week stay at the Crown. Overall, I would have to say the experience was excellent. The staff was excellent. The breakfast buffet was amazing and the location was decent for a stay to Beijing. Tourism wise, most of your destinations that are outside of Beijing are towards the North. Its a bit of a walk to the subway (prob a mile) but there are plenty of Taxis available too. They have a shuttle for folks heading out to the tech park though too. Thats a nice touch! Kudos for that.Its next to the Olympic park so thats pretty neat. Laundry is REALLY expensive so pack accordingly. There are plenty of places to eat close to the hotel too.Drinks are expensive....but here is a little hint. Right next to the elevators is a &quot;staff only&quot; entrance. There is a Coke machine thats super cheap right by the door. Shhh.Overall, it was an excellent experience. Then again, Im easy to please and it was on the company dime.',
 'Stayed for 2 nights at the club level of Crowne Plaza Wuzhou. The hotel is adjacent to the BICC, which was the main purpose of our visit to Beijing. Hotel looked impressive from the outside. Staff generally courteous, helpful and many can speak English. Lobby alright except for the smell of cigarette smoke. Only 3 lifts available during our visit as the other 3 were undergoing renovation. Club lounge does not serve food or snacks, only has limited variety of drinks available. Room was spacious. However thermostat was not working well. Even though it was cold outside (7C), the room was stuffy without much ventilation so we ended up having to open the windows to let the cool breeze in. Room safe available, bath amenities provided, apples available in the room and in hallway. Generally not raving about the hotel. Would be better to stay in another hotel for the price we paid. Major construction undergoing on adjacent lot, so expect noise at night, which we heard despite staying on the 15th floor (hotel max 17 levels).',
 'The Crowne Plaza is right opposite the Olympic Stadium in Wuzhou. The hotel is very clean, modern and comfortable. The staff are as helpful as possible but there are quite often language barrier problems. The hotel has several restuarants all reasonably priced and very nice. Hotel staff assisted with bookings to visit Great Wall, Tianamen Square, Forbidden City etc either via taxi or with tour guide. There are several good restuarants, supermarket and shopping area about a 5-10 minute walk from the hotel. The pool and gym area also very good.',
 'The Crowne Plaza Wuzhou is a bit further away from central Beijing, but it is situated right next to most of the Olympic sports venues and is not far from the fashionable Chaoyang district. The hotel has an impressive look and feel to it, and the lobby and lobby bar are superb. Staff is friendly and speaks very good english. The hotel is spotlessly clean, and looks very new. The rooms are very spacious and nicely decorated, giving the feel of luxury. The view from my room at least was very nice indeed.',
 'This is a very nice hotel indeed. Very high standard, nice rooms, and a surprisingly large heated swimming pool.Just a five minute walk from the hotel there is a small shopping area, with a few restaurants.Definitely recommended for Beijing.Dew.',
 "I went to Beijing for a conference and this hotel was right next to the BICC. It is in the Olympic village area, but not suitable for people doing business downtown. I was pleasantly surprised at the standard of the hotel - spotless, young, polite staff with a lot of initiative, excellent restaurant etc. My 'Deluxe' room was huge with the bathroom bigger than a hotel room in Tokyo. Everything worked and I was impressed by how clean it was. Being a Chinese national, I must say I am proud of the amazing progress of my country and its people. Bravo, Beijing, I hope you will not let us down in 2008!",
 'The Crown Plaza Wuzhou is an excellent 5star hotel. Clean, spacious well appointed rooms with helpful English speaking staff. The breakfast buffet had everything you could wish for, both western and chinese, including freshly squeezed fruit and vegetable juices made to order, which made a great start to the morning. The Brazilian restaurant was excellent and made a welcome change to chinese food.We stayed here while attending a conference as it is adjacent to the Conference Centre, but it is about a 45minute taxi ride to the center of Beijing. However it is across the road from the Olympic stadium and with the opening of the new metro lines next year it will be a perfect place to stay.',
 'This hotel was really a star in comparing to other nearing hotels. It is 5-star hotel and have really good service and rooms. Rooms are quite not fully luxurious, but above the average. Rooms were always clean, good smells, beds comfortable, and everything worked. The room was on the small side but perfectly adequate for three (two adults and one child). Breakfast was really excellent - with foods from almost every continents. The hotel is location is its main drawback, being some 30 til 45 minutes of driving with taxi from the center, where are all touristic locations are. This will change next year (in 2008) after they will finish subway (metro), which will be located right on the corner of the hotel. In that case this hotel will be best bed for families. Only weather and air pollution is in July in Beijing really bad. Tourist should go to Beijing only in October or at the beginning of November and avoid comming in summer months.I will always recommend the hotel to all.',
 'We stayed at this hotel in January 2007. My husband was in Beijing on business travel and stayed here for three weeks. We found the hotel to be very nice, clean, and the service to be excellent during our stay. Please be aware that this hotel is not located in downtown Beijing where all the tourist sites are, so be prepared to take a taxi if you stay here. You will not be able to walk to the sites from the hotel. However, taxis are constantly dropping off people at the hotel, so getting a taxi to take you downtown is not a problem and the price is not expensive. One thing I would like to mention is that this hotel is within walking distance of the Olympic Stadium for the 2008 Summer Olympics and appears to be very close to where all the olympic activities in Beijing will be held. If you are planning to visit for the Olympics, I believe this hotel will be in very close proximity to the events. We definitely enjoyed our stay here. It seemed to be a favorite amongst business travelers. The hotel restaurants and room service were very good. The breakfast buffet catered to everyone with international cuisines from american, european, and asian. The pool and gym facilities were very nice too. We would definitely stay here again if we had to return to Beijing.',
 'Stayed in this hotel for 5 nights. The rooms very frankly tired and in need of refurbishment, however very clean. Beds were firm and very comfortable. Options are for a king bed or 2 large king singles and as we were there with our 6 year old child a roll in bed was offered and worked well. I would consider the rooms overheated but we were able to get the window opened for fresh air. Without doubt dining at &quot;cafe Asia&quot; was outstanding and run by an Australian Executive chef catering to all tastes. The cost was very reasonable (148 rmb for dinner buffet) per person and the child free. We ate all our meals in Cafe Asia as it was so diverse, exciting and fresh that you could not do better outside. I would definately stay here again as what the rooms lacked in glamour was more than compensated by the dining experience.',
 "I stayed there for about one week at the end of June for the attendance of a conference. This is probably the best five star hotel I have ever been.Staff were most polite and helpful (as one would expect from Chinese culture?). Just an example, I asked for a plug adaptor from Chinese to European. They came immediatly bringing a variety (!!!) of equipment for every posible scenario. Room service was also very fast and good. The room was very large and clean, and contained everything one can possibly need. Breakfast also included everything a reasonable person can ask for. There are three restaurants in the hotel (at least, I found three). I used only the one next to the Palm lobby(?). They have an excellent buffet for dinner which includes great variety and very good quality in both wester and easter cuisine. Staff in the restaurant are also very polite and efficient (some times their English is not very good, but we have to be understanding). The two other restaurants have cantonese (that is of southern China) and meat dishes, but I did not try them as the buffet completely covered me and my friends. The area in which the hotel is located is rather rich and upcoming and there are shops and a large supermarket less than 10' walk from the hotel. The olympic stadium that will host the 2008 Olympic games is very near the hotel. The hotel is between 20 and 40 minutes (depending on the time of the day) from Tiananmen square. Given how cheap taxis are in China, it is in a very good location.",
 'Stayed at this hotel using rewards nights with hotels priority club points and hotel voucher from travel agent. Staff on VIP floor had difficulties comprehending simple questions in english. Had to deal with assistant managers in order to get reservations clarified. Stayed there for eleven nights and staff did not resolve hotel voucher reservation problem until the day of check out. Had to spend several hours of my time requesting the staff to clarify the problem. Same problem and attitude dealing with staff at front desk in the Lobby level. Had difficulty exchanging traveller is cheques or Canadian/american currency at the front desk. Ended up having to walk to nearby bank to exchange travellers cheques. Better to just take out amount needed from ATM machine in the lobby.The hotel was very comfortable otherwise. The rest of the staff in the restaurant, fitness room, pool, housekeeping, concierge provided excellent service. Hotel and rooms very clean. Carpets in the rooms and hallways could use a washing. Approximately 30 minutes outside of downtown core. Cost 35 to 40 RMB to travel by taxi to most places. Book the &quot;Club&quot; rooms. Rate includes breakfast upstairs in the Club Lounge or downstairs restaurant. Club rate also includes cocktails in the afternoon and use of internet services.',
 '(Sorry about my english) Due to bookingerror at the CP Qingdao I spent 1 night an the CP Park view. I can say that you are treated like a VIP in this hotel. Big (club) room, perfect breakfast, very nice personel. My internet problems were solved within a moment. Location is very outside the center of Beijing therefore i changed to the CP in the center with no problems. Club manager was perfect!!! I can recommend it for business!',
 'I travel to Beijing often and have stayed at several hotels over the years, but this one is great! Attentive service, clean, comfortable rooms, friendly staff and a good set of restaurants. lots of really good restaurants close by as well for more local flavor (especially hot pots and peking duck). Concierge is very knowledgeable and helpful. terrific beds and pillows and great bath robes. good value for my money',
 'In November I had to spend a couple of weeks on a business trip in Asia. I also went to Beijing. My company booked me into the Crowne Plaza Park View. Altogether I had a really good stay-experience. The hotel is pretty new and the facilities are what you would expect from a five star hotel. A couple of asian restaurant, big pool, etc. What I liked best about the hotel was its brazilian restaurant though. I was longing for some meat after all this asian food and that is what I got. The waiter comes to your table and slices down as much meat, sausage, etc. as you want. I thought it was a pretty cheap all you can eat deal as well. Recommended if you are into meat!',
 'Aside from location, this hotel is superb. I was very impressed with the receptionist, Mr Tim Tian, at check-in. We checked in at an unconventional time in the morning and most hotels would not be able to accommodate us at that hour. Mr Tian must have seen how tired we were and let us check in earlier then usual. The room is spacious/clean and bed was very comfortable. The dessert I had from room service was lacking - guess I should not have such high expectations. Buffet breakfast was great - excellent selection and strong coffee.Would be better value for money if internet was wireless and free. They currently charge RMB 120 for 24 hours. The hotel is very much out of the way, but Parkson is opening next door and I am sure the area will be much more happening soon.Would have given a 5-star rating for service, but their concierge needs improvement. The storage is so far away, it takes them forever to retrieve stored luggage. I guess for the same reason, bus boys are often walking to or in the storage area and is absent from the concierge counter.',
 'The hotel is relatively new, room is spacious, staff very obliging. Buffet was great with a lot of choices. The only thing did not earn this hotel full marks is its location, almost in the middle of building sites, near the major ring road. quite isolated for us who like to wonder around the hotel to soak in the local admosphere and use the public transport. The underground is quite hidden near the hotel. It took a bit of searching to find the entry. However, if you like taxi here and there, then the location is going to be fine.',
 'This is definitely a great hotel. It is very luxurious, and the staff are there to cater for any whim at the drop of a hat. The rooms are large, the beds very comfortable, and the bathroom was really good too with plenty of room, complimentary bathrobes and slippers etc.The reason this hotel was so good in my view was the food. Fabulous buffet breakfast with everything and anything you could possible want. The restaurant in the evenings was also buffet, but very cleverly had 7 or 8 sections with food from different parts of the world, Italian, Indian, etc. so every palate was catered for, if for example you are not a lover of Chinese food. Overall, the hotel is excellent. The location was OK, but as we were on a guided trip the location was not an issue, as we were picked up and dropped off every day.',
 'Amazing hotel, was very impressed by the rooms. The bed was very comfortable and was just as comfortable as my own bed back home. Had a wonderful night is rest here. The buffet breakfast is out of this world too, good selection of both western and chinese cuisines.Front reception staff and concierge and bell boys spoke english.Would definately stay again, but the hotel location is a little bit out of the way and not too much to see and do within walking distance of the hotel.However, this hotel is excellent and would recommend it!!',
 'Very nice hotel. Its new and fresh. Rooms are pretty big and have a trendy design. I really liked the bathrooms which had separate shower and tub. All in natural stone and glass. And a cool window above the tub. The breakfast was really great during the weekdays, however not so well maintaned on the weekend. Seems like they stopped refilling cheese, juices, fruits even if it was still more than one hour before closing the breakfast. This is not a downtown hotel but location is Ok, not so bad as some reviewers have written, even though there is contruction going on everywhere around the hotel. But this is typical for Beijing. There are some restaurants within 10 minutes walking distance (one of these is a really good local restaurant serving the typical Peking Duck). The hotel concierge service is GREAT. Very helpful with everything. The front desk staff was also very service minded and flexible. The hotel has a nice spa with swimming pool and saunas. Finally, as other reviewers have stated - most taxi drivers have a hard time finding the hotel. Make sure you have a note with hotel phone number, name and address in chinese letters to show the driver.',
 'My family and I spent 8 days total at the Crowne Plaza Sun Palace Hotel in May, 2009 over two different periods. Our basic premise for choosing the hotel was 1)it allowed for more than 1 kid in the room; 2)it seemed like a new, clean and 4-5* hotel; and 3)great price/value for the hotel.We were not disappointed one bit - in fact we came to think of our hotel as our &quot;temporary home&quot; and were really able to relax and refresh from our long days out sightseeing.The best thing about the hotel was definitely the service. From top to bottom everybody was extremely nice and helpful and friendly. Our two kids (aged 3 and 1) were immediately given lots of attention. The staff from the front desk to the concierge to the bell staff to the hotel management called us by name the entire trip. The concierge really tried hard to help us out by getting train tickets ahead of our stay, which another hotel in another city refused to do for us.The rooms were brand new and comfortable. Nicely appointed and tastefully done. The hotel itself is still a bit of a work-in-process. There is an adjoining complex that houses ballrooms, event facilities, restaurants and a spa. Two of the restaurants (both Chinese) are open, while the Italian restaurant is yet to be opened.The knock we read about on the hotel is that it was out of the way. And yes it is and no it is not. It is not close to the center of Beijing, and by the center I mean Forbidden City. The hotel is on the third ring, and you can tell that in another five years the landscape will look a lot different from where it is today. Lots of construction going on. Nevertheless, we trucked the family to the neighboring subway station (2-3 minute walk) and were in town rather quickly (i.e. one transfer). We were surprised by a few really good restaurants in the area that were within walking distance. It is not the kind of hotel where you are going to leave in the morning, come back for lunch and then leave again in the afternoon. Pretty much when we left, we were gone from morning until evening and we came back for the night.There is a pool, which was great for the kids. While the kiddie pool and hot tub looked to be undergoing some renovation we were able to sneak a corner of the lap pool for ourselves to swim with the young kids.We tried two of the restaurants and they were fairly expensive and on par with most western restaurants. What would have cost us $10 at a local restaurant would cost us $50 at the hotel. To be expected. The food was good. There is a good Sunday buffet with lots of Asian fare (Chinese, Japanese, Indian) and a chocolate fountain to boot. Evening live music in the lobby. Most everyone spoke English.Taxis were waiting to take us into town or where ever we wanted to go from the hotel. We had only one issue with a cab flat our refusing to take us to our hotel from a place near the Zoo. We attribute this mostly to the Golden Week mad house and not the actual location of the hotel. The hotel had a easy English and Chinese map with directions to give to any cab.All in all, I would highly recommend this hotel if there are people who are looking for a great hotel at a great value. I think once this hotel is 100% finished and operational, combined with the neighborhood being fully developed and you are probably looking at rates being twice as high at least.',
 'Stayed here for a week and can not say enough about it, The food here is the very best the buffet diiners and breakfasts are out of this world. Our room was huge and spotless , great beds to sleep on after a hard days sightseeing. The staff were very friendly and helpfull. We shall be back....',
 'We picked this hotel for its location, close to our son is boarding school and subway lines. We love China, but it sure was nice to be in this amazingly clean new hotel with its large beautiful clean pool and fitness center. Compared to other hotels in the area it is an amazing value, and it has the best pool we have experienced in China. Clean, comfortable rooms with comfortable beds. The high quality buffet breakfast has plenty of fresh fruits, omelets, pastries... It is a short walk to the #2 and #10 subway line so you can ride anywhere you need to go. We did have to pay extra for internet, and it was so new it was not on gps yet so hard to find. We are already booked to go back!',
 'Spend three nights at this hotel; from January 13-January 17, 2009. Upon arrival we were greeted by the bellhop, and the check in was a breeze. The room is nicely arranged with all the modern convience; the sitting stone stool in the shower is a big plus. My wife and I did utilize the gym and the indoor pool at the hotel; the free weights and treadmill keep us from gaining too much weight while indulging ourselves with good Chinese food. We had our breakfast every morning at the lobby restaurant; it is included with our room. The breakfast is good, you have your choice of American/Japanese/Chinese. However, I thought the dinner buffet was bit overpriced and the food was not that good. We never had the chance to dine at the other two restaurants at the establishment (Yunan cusine and Cantonese Seafood); perhaps next time around. There are plenty of restaurants near by the hotel, a short cab ride would get you there. The only negative part of this particular hotel is that it is brand new, and 3 out of 5 cab drivers required us to give them specific direction to get to the hotel. Overall, we liked this hotel: 1. the price $100 per night 2. the service 3. it is new.',
 'Stayed there nearly 10 days while looking for an apartment. The price was very good and the hotel and rooms quite nice. Definitely 5-star decoration.However the location of the hotel is not convenient. It is close to nothing except some construction sites. You cannot go out in the evening for a walk, there is nothing to see, no restaurant, no shops, nothing. There is no taxi queue at the hotel so they have someone get you one from the street. The hotel is on a one-way street along the expressway. So when you get a taxi and wish to to to the city center or on Ring Road 3, the taxi is going in opposite direction and results in a detour of about 4km.On the other hand the subway (line10) is 10-15 walking distance and the best way to get around as if you take a taxi back to your hotel and even show the driver the hotel business card he will have no clue where this is. most of the time I had to help the driver with my limited mandarin.In any case, if you do not mind the location and are willing to take the subway, this ios great value.',
 'We recently spent 2 nights here last week. We were pleasantly surprised with the size of the room and amenities. There is a very good breakfast buffet (by Chinese standards) that includes many pastries, an Indian section, Chinese section, Japanese section, juice, fruit, salads, hot foods with baked beans, broiled tomatoes, mushrooms, meats and to-order eggs. Also a waffle/pancake section. We never had as good a breakfast for the next 9 days. We stayed on the 12th floor. The glass shower door leaks out on the floor if it gets too much water on it. This was reported throughout our friends rooms. The views from our side of the hotel covered many of the national bird of china. The Crane. As in Construction.',
 'A new (opened August 2008) hotel in Beijing is North East. Its got a Yunnan theme and a business/high end focus. At times there seems to be more staff waiting to serve than guests but this should hopefully improve as it becomes more widely known.Rooms are comfortable with a large bathroom. (Rainshower head and separate bath). Reported a couple of minor maintenance issues and they were fixed efficiently and graciously within 8 hours. Surrounded by construction activity, it looks a little isolated. (cannot hear construction tho, and wont last long given Beijings phenominal transformation rate).Easy to access from the third ring road if you are headed to the west but the one way road system makes it hard to reach if you are travelling the third ring road in an easterly direction. 5-10 minute walk to a subway station (Shaoyaoju). I got a electronic swipe card and travelled easily around the city. Subway has good graphics and English support for figuring out where to get on and off. Taxi rank that quickly gets you a cab if you want door to door service.Food and beverage on the dear side.Friendly staff with plenty of English speakers.(Did not test other languages, sorry!)',
 'In march 2009 we stayed in Beijing and sleep in Forbidden Days in Beijing.The place is in the center of the city, nearby Tienanmen and the Forbidden City.This hotel is very very good - clean and the staff is very quintly.When we go back to Beijing we will absolute stay in this hotel.',
 'ROOMIn May, we stayed in a Budget Queen which we booked on Agoda for about $50USD/night including taxes. The room was a “half-basement”, but in fact it was in the basement. There was a small window on the top of the ceiling. The drapes however didn’t reach the top of the ceiling so when the sun rose at 5am, it was very bright. There is no elevator to get to the basement, so we had to lug our suitcases down and up the stairs. The room was small – there was enough space for the queen bed, a small desk and one chair. The bathroom was also small, no tub. Everything was very clean, but some of the plumbing was rusty. The bathroom has two sliding doors, but doesn’t provide much privacy. The bed was too hard, but that is the standard in Asia.There was no wireless connection in the basement, but they provided a LAN line in the room and we used it to connect. It worked, but was very slow.The room had a small flat screen TV (only about 4 English speaking channels), blowdryer, hot water boiler and a safe. Aircon worked very well.SERVICEWe asked them to change the sheets one night during our 4 night stay, and they did not. They refilled the toiletries every almost night. We asked them for a simple map of Beijing. They charged us 8 Yuan for a map that you normally get for free because it was filled with advertisements. They are not very friendly when it you ask for anything. Their English is good enough to get the basics. LOCATIONThe hotel was located in between the Tiannenmen East subway station and the Wangfujing station – both are about an 8-9 minute walk. It’s possible to walk to the ticket booth Forbidden City – about 20-25 minutes. The snack market (night market) is about a 10 minute walk from the hotel. We got breakfast at the Mall on Wangfujing Street (Bread Talk), which was very good. We never tried the hotel breakfast. For dinner we went to a the dumpling place on Nanheyan Street, north of the hotel (about a 3 minute walk). Very, very cheap (10 delicious dumplings for $1US - So $50US for a night in a basement room is finally pretty pricey for Beijing)OTHERWe traveled to the Summer Palace via subway and wouldn’t recommend it if you’re not under a tight budget. The subway ride with interchanges took about an hour. We couldn’t hire a taxi to get from the Bagou (last station) to the summer palace because none of them would take us such a short distance (using meter). Take the bus from the Bagou station – 374. Don’t walk. It took us 20 minutes to walk to the entrance and then another 20 to walk to the East Gate entrance. On the return trip, we took a bike drawn carriage. He told us it was 20 yuan to the subway station and then we arrived he told us it was 40 yuan for two people. We ended up getting into a huge argument with him, which was very unpleasant.',
 'We stayed here for 6 nights and loved it. The area is wonderful and the hotel staff was so helpful. I am a graduate student on a budget and the price was right for me, but I felt like I was getting first-class treatment. One night, one staff member even walked us to the main street to flag us a taxi and make sure they understood where to take us. They all speak excellent English and the breakfast (costs extra) is yummy if you are interested in eating at the hotel.',
 'We stayed there for two nights in October in a standard, king sized bed on the upper floor. The bed was hard, the shower clogged and the carpet dirty. It certainly can use a makeover. The size was decent. There were windows but no view and it was close to the elevator so you can hear the door open and close. Staff was helpful depending on who you get. We had asked for a map and one would tell you that you need to buy while another would offer it free to you. The lobby was very nice and clean, if only they pay the same effort in the rooms. Aside from that, everything else was great. Location is fantastic! As others have indicated, it is close to a lot of attractions and shopping. The buffet breakfast was plentiful with lots of choices. We love the buffet breakfast. Overall, good place for a few days. Make sure you get a room far away for the elevator!',
 'This hotel is in a wonderful location, an easy 10 minute walk to the Forbidden City, Wangfujing, and metro station. Our family room was large and comfortable, a good breakfast was included and staff were helpful. The beds ARE very hard and taxi drivers do not know the hotel yet, so take the advice of the previous reviewer and you will not regret staying in this gem of a hotel. It is a quiet oasis in a buzzing city.',
 'We got the recommend for this hotel from Trip Advisor and we were not disappointed in any department. Great location, good staff, free comprehensive breakfast and if you choose carefully - great room. Also the negatives proved true- hard beds and taxis seem to have difficulty finding the address. So here are my hints - if there are 2 of you and you want more room to move, book a family room. Plenty of space and well equipped and not expensive. If you have problems getting the taxi to recognise the address, ask them to take you to Wangfujing Mall. They can drop you easily and you can walk down 2 or 3 side roads which bring you out across the street from the hotel (with crossing lights if they are of any use!) Beijing is a buzz, but location has to be a key to seeing this city well.',
 'As budget travellers we were concerned about finding quality, affordable accomodation in central Beijing without staying in a hostel. This hotel was quite possibly the most amazing combination of both. The hotel is central to Wangfujing St. - about a 8 minute walk east, and Tianamen Square, Mao is Maseoleum, and the Forbidden City were at 10-12 minute walk west. You are right in the middle of a hutong, and there are plenty of eating and tourist sites to visit on foot. The hotel is set in a courtyard, and the lobby and restaurant is very nice, open and clean. We stayed in an underground room which was perfectly fine, as we were out until past sunset most nights so a view was not neccesary at all. The bathrooms were decent size by asian standards, and the bed was also very comfortable. In the room you have an internet connection, tv and mini fridge. The hotel offers tours to most major sites, but if you are short on money I suggest looking at the tours offered in the Forbidden City Hostel, about a 5 minute walk north of the hotel. We booked a day trip to walk the Great Wall from Jinshanling to Simatai. It was a very good value. I do not suggest taking the black taxies from the hotel, as they are much more expensive to take. Just look out on the main street, as there are tons of taxis driving around.',
 'Went to stay in Days Inn from 20th till 25th Sept 2009 with 2 kids aged 12 and 8. The room that was given to me was a family room that has a queen bed and a single bed.The room is quite dim; there are only 2 table lamps and 2 ceiling lights.But the breakfast was good, and the location, it is only 7-8 minutes walk to the popular shopping Wangfujing area.The hotel staffs are very helpful especially a lady by the name of May. She helped us to make an itinerary for the 5days stay.',
 'Located just off the main road makes for a quiet location but right in the heart of Beijing. Just one block from the Forbidden City with access to there by a beautiful garden. Staff were very helpful and rooms kept very clean. Comfortable rooms. Restaurant in hotel was a bit overstretched on the one night when we had to eat there because of a curfew imposed by the authorities preparing for the big 60th CPR celebrations. food was ok - it just took a while to arrive. Perhaps they do not normally have so many guests. At any other time there are plenty of restaurants nearby and the Night Food Market is only a ten minute walk away.',
 'This hotel is in the perfect place, as near as you can get to Tienanmen square, next to Wanfunjing road and just a few minutes from the metro station. Our room was nice and the breakfast was more than ok (for china standards). The people at the reception were always kind and ready to help you. Spoke quite good english as well. The only thing we didnt like was the visit that they arranged for us to the great wall and the ming tombs. The guide didnt get us to the tombs, only to the small museum by them and we stoped in two factories to make us shop for a long time. But the hotal is a very good choice and quite cheap for what it has to offer you.',
 'The double rooms are a little bit small. For 2 Persons there is only 1 chair. But good equiped with TV, electric kettle, coffee, tea and minibar with reasonable prices. In the bathroom there are some black dots from mold. The room service is ok. The breakfast buffet ist great with chinese and western food. The best we have had in 4 weeks. The internet access is 10 RMB/hour is ok. but each printed page is also 10 RMB! The people on the front desk are very friendly and helpful and they speak sufficient englishBruno und Helga (Germany) Sept. 2009',
 'We booked the last two rooms (traveled with another couple) offered at a  ispecial&quot; price. We did not realise that these rooms were half floor rooms, which means that they are mostly below ground. You end up with natural light trying to get in to a very short window. It made the room very dark so that in the day you almost need a tourch! It felt pretty dingy but as we were there for only 3 nights it was ok. The carpet also was pretty dirty, and power points and other fittings were cracked or not fitted properly. We would try this place again because of the location (great location) but most definately not the half floor rooms even for another short stay. The rooms above might be better. Beds are also hard but no worse than in other asian countries.',
 '3 words: location, location, location.The hotel is 5-mins walk from Tiananmen Square, the Forbidden City and a major shopping/restaurant district. This, in my opinion, cannot be beaten.The rooms are very comfortable, but quite standard: they have an LCD tv, air con etc. There is no internet access, but my husband and I could get free WiFi in the lobby. The hotel has a restaurant/bar, free parking and offers loads of info on tours, shows and sights. My husband and I paid a little extra and went on a private tour with guide to the Great Wall and the Ming tombs. We had a fantastic day and the guide was fab. We also booked tickets to the Kung Fu show and would definitely recommend this. Amazing!! The staff were not amazingly friendly, but were helpful when needed and would get us taxis etc.Next to the hotel here is also a charming little park that connects two roads. Lovely for a stroll and some time out, if needed.Do not expect an overwhelming hotel experience from Days Inn, but know that you will be comfortable, well informed and in one of the best locations possible. Is not that what it is all about?',
 'We stayed here for 3 nights in July. We paid $45 per night on Agoda and it was an amazingly good deal! The room was very clean, and the location was perfect. About a 10 minute walk to FOrbidden City and Tiennamen Square. The only problem was that the beds were rock hard, we did not get the greatest night is rest, but aside from that everything was great. We were also able to keep our bags at the hotel desk for the day after check out. Thanks to the Days Inn.',
 'This hotel was recommended by my guidebook and a great value, and they were right on. The rate was around 70 US dollars, and it is located just minutes from a subway station and several attractions, such as the Forbidden City and Tiananmen Square, and a famous street food location. One caveat is that most cab drivers had a hard time finding it, but there are a variety of places you can tell a cab to go that are nearby. The rooms have hard beds like you will find in most hotels in China. The breakfast buffet, which was included in the room price was varied and substantial. The rooms are small, but sufficient. The staff at the front desk were moderately sufficient at helping with our questions. They do charge 20 RBM/hr for internet that is only so-so. You can get free wireless in the lobby.',
 'Nice hotel which is good value for money. Its in a good central location and near the subway with good links to other sights. Quiet room with good facilities.',
 'I´m living in Shanghai and last week stayed in this hotel. The cleanliness of the place was not really accurate. However, this just happens talking about the dirt, because the last day, my 500$ mobile phone dissapear from the drawer.It was my spanish phone and I´m not really using it in China. That is why I did not take it with me. With no time to report to police because our flight, I just had to trust hotel security staff. After a week, the only answer I have got from them is that, after watching the video recordings, 6 people had entered to the room. All were house keeping staff, and no one saw any phone. Draw your own conclusions.',
 'We arrived last night and they did not have any record of our reservation, even though we had the printed out confirmation from the dayinn.com site which we booked through. The room they gave us is tiny, old, and stale. This morning we asked for a different room, but the new room they gave us was the exact same only a little bigger. The room would not be that bad except we are paying Y500/night. Since it was a Western hotel and considering the price, we were expecting something much nicer (plus all of the tripadvisor reviews). We could have stayed at a Chinese hotel that would be exactly the same quality for half the price of a Days Inn. If you could get the room for much less, then it would be worth it. Staff has been helpful and patent with us. Overall, no different than the Days Inns in the US. TV is nice. Walk to the main road to get a taxi.',
 'My parents and I stayed here from Nov 11 - 15, 2008 so we could take in the sights of Beijing. Perhaps our experience was a little biased based upon our unpleasant arrival. We flew in from Guangzhou (where it was a comfortable temp) to a freezing Beijing and my father had left behind a suitcase with all his winter clothing! Not to mention 2 of us were already sick with what seemed to be the flu. When we flagged down a taxi at the airport, he had great difficulty understanding where the hotel was despite me having a map and the name of it written in chinese. After he made a few calls to the hotel and showed his frustration, we finally made it there after about 40 minutes. Overall, the location is pretty good and in extreme close proximity to tiannamen square and the forbidden city... but you would not know this because it is located in what looks like a dark alley, which is extremely quiet. Wangfujing is also just a few streets away, so remember to check it out for great cheap eats.. and the McDonalds is also located there :) Just do not try to take pictures inside or they will yell at you!The first room we were placed in had lights that did not work and it seemed pretty dark inside the room, so we asked a manager to switch rooms and they kindly obliged. Our second room was not much better, but at least one of the small lamps worked. If you like bright rooms, do not expect it from this place. I think 1 or 2 lamps were all that kept us from falling on top of one another in the mornings and late at night. The room was extremely cold and we asked to turn the heat on, but apparently there was some law in effect that Beijing could not turn heat on until Nov 15 (the day we were scheduled to leave). Regardless, we kept trying and managed to get a little heat to come out of the wall unit, but it was extremely weak and we would leave it on all day while we were out touring just so we would not come back to a -20 F degree room. There is a restaurant located inside of the hotel, but we always ventured out to eat on our own and with a tourguide. Be warned, some of the locals WILL take advantage of you if they know you are a foreigner, but I guess this is to be expected. My family is Chinese, but we speak the Cantonese dialect which is not used there. Outside of the hotel, a woman sold corn on the cob and tried to up the price by a few yuan on my dad when she heard his accent.Overall, because it was just a few days, I would say that it was a pretty good bargain since we were primarily there to see a couple of main sights, but if it were more than 4 days... I would have probably reconsidered. The hotel merely served as a place to shower and sleep as they have no real amenities that I could see.',
 'We spent three nights in this hotel during our recent visit to Beijing. We got a very good price booking through ctrip.com. Taxi charged 100 Yuan from the Airport which includes the toll fee. The driver had a little difficulty of finding the hotel as it is located in a side street. Walking distance to Tiananmen Square, Forbidden City, Wangfujing Street and Subway station. Front desk staff is very helpful and friendly. I am not really impressed with the quality of the room. ( Hard mattresses and some areas of the room need renovation). However we used the room only for sleeping in the night as we have a busy schedule during the day time. Breakfast buffet has western and Chinese food which we really enjoyed. Considering the price we paid and location, I am really happy with our stay in this hotel.',
 'My partner and I stayed here after checking this website. 5 minute walk to Tiananmen Square and the Forbidden City. 10 minute walk in the other direction and you are on Wangfuling Shopping Street. One warning: Do not use Taxi is at the hotel, wave one down in the front street, they are much cheaper. Also beware of the the locals out the front waiting to take you on their bikes..... they take you the long way to where you want to go and then demand a lot of money. We had to threaten them with the police. They told us the price was 3RMB and then when we got to the square they demanded 300RMB. Staff in the bar are very friendly and happy our is fantastic, buy one get one free...... Nothing is too much trouble. The walk to Shopping Mall is pleasant as is the Walking Street Market although most of the stuff is the same in each stall',
 "Using the Days Inn Forbidden City is free internet as I type! Recommend his hotel to anyone visiting Beijing. 5 minute walk to Tiananmen Square and the Forbidden City. 10 minute walk in the other direction and you are on Wangfuling Shopping Street. Ideally located for the sightsee'er! Rooms are clean and modern. Affordable. Will stay here the next time I am in Beijing! Recommend this hotel to one and all!",
 'Been there for 4 nights last April. Really liked the location, breakfast, size of the room, cleanliness, amenities. Also a flat screen TV, minifridge and safe box in the room, and two complimentary bottles of water everyday in your room. So far everything perfect.The only complain that I have is related to the day when I had the buffet lunch at the Hotel (which is good and unexpensive: 48 yuan); they charged me 28 yuan for a bottle of Coke (which costs 2 or 3 yuan in the streets) ! So if you decide to have lunch at the Hotel, check the price of the beverages first, or you will have a bad surprise (like me).Anyhow, I recommend the Hotel.',
 'I spent 3 nights at this hotel 4-29 -&gt; 5-2. I have re-read thru a couple reviews and generally agree with what I have read. The room I had was small with a hard bed, but reasonably nice. I had a fridge and safe, altho I never spotted a hair dryer. It really is right around the corner from tianammen (sp) square, forbidden city and wanfujing (sp) walking street etc, so it is a nice spot for independant travelers. I found the staff for the most part reasonably friendly, including front desk, restaurant and business center. They probably would have preferred to sell more tours and tickets to me, but were never rude or dismissive. I booked directly thru Days Inn website for what I thought was a good rate of around 500rmb per nite. It included a quite decent breakfast buffet (western and asian food, changed a bit from day to day.) I appreciated all the more as it was my last included breakfast in my China hotels. I also had dinner and room service from the hotel a few times and it was fine. I would steer away from the little convenience shop in the hotel, you can buy your drinks from any one of multiple convenience stores or stands on the (main) street outside the Days Inn (the one the restaurant faces.) Also, I had no problems checking in or out with the desk but that may be partially due to booking thru the Days Inn website (I generally prefer booking directly with hotels rather than 3rd parties.) There are other much lusher appearing hotels around the corner, so I would weigh the price and amenities of the Days Inn against the other hotels in making a decision. In short, it is pretty good, no reason to avoid, not sure whether you need to make a mad rush for it either. (Carpets were oddly messy in hallway. Also had two incidents with people - housekeeping, and man trying to enter my room while I was in there. Keep your bolts on while in room.)',
 'My wife and I spent three wonderful days at Days Inn. The staff were efficient and courteous and spoke good English. The hot breakfast was very good. The location was very convenient, close to historical places of interest. Tours were efficiently arranged by the hotel staff. The rooms were clean and adequately furnished, perhaps the air conditioner could have been better placed as we got a draft throughout the night. We shall definitely stay at the Hotel when we next visit Beijing and recommend it highly.',
 'We stayed at the Days Inn Forbidden City for a week. The hotel is difficult to find if you do not have the address in Chinese, and even then, some Taxi-drivers had trouble finding it during the week. When you arrive, the hotel looks very inviting, but this is not reflected in the rooms.We had booked a special rate, but when we arrived we were told that it is old and we would get a new rate. After several discussions, we were finally told that they would check with the booking service and in the end, we received our initial rate. The staff speaks poor English, which might be enough, but when it comes to problems, that is quite difficult. The room might have been hygienically clean, but the carpet was stained and the bathroom did not look very inviting. Houskeeping did a good job though and I did not feel uncomfortable. We did not try the food.I believe for a couple more bucks, we could have gotten something better.',
 'Hotel staff are amazing, very helpful and always willing to assist… We stayed here for 10 days so chose the budget room, which is nice n comfy but small. Rooms are in underground floor so only small window at the top, no views.Room included: lcd TV with over 60 channels (only couple English channels), kettle with tea bags, but no sugar or milk. Hair dryer provided. Safe in room, small closet enough for hanging some clothes. Torch in side drawer, free paper slippers, 2 free bottles of water per day. Bathroom was ok condition which inc complimentary toothbrush n paste, comb, shower gel and shower, soap, shower cap. Two shower heads, removal and rainforest type. No mini-bar or fridge, no iron but we requested one and it came with a ironing board (free of charge). AC in room was ok and worked fine. Bed was really hard, but we asked for another quilt and slept on that which helped a lot.Location is really good, litteraly minutes away from Tinamen and Wangfujing street.Be careful of the bike taxis that hang around there, these guys charge 300RMB per person and per tour… AVOID!!Also when you do head towards the park near Tianmen square, be careful of Chinese Art students who will ask you come to their college to view their work, we kindly refused but was approached but 2 other girls with the same story, so I guess its some kind of scam…',
 "The front desk is so helpful. They arranged a car to the Great Wall, provided recommendations for restaurants, and did the little things to make our stay extra special. I like a good breakfast before a long day of walking and exploring. The buffet offers fresh fruit, a mixture of Western and local breakfast dishes, and a helpful wait staff. The omelet station is excellent. The location of the hotel is great. It is close to a subway stop, Tian'an Men Square, Forbidden City, and lots of shopping and restaurants.",
 "Stayed here in early March 2009 for three nights during a business conference in the city proper.. First, as others have mentioned, the hotel is small, and while the &quot;Days Inn&quot; name may be recognizable to westerners-- your cab driver will most likely not know of this hotel.. however, have no fear.. you can print a good map with sufficient details for a taxi driver to use.. The hotel staff is pleasant and will try their best to accomodate you and your needs-- one note of caution-- As I have done business in almost every corner of Asia, I will note that China is still emerging and getting used to the international standards of &quot;guest service&quot;.. So, what does this mean?? If you are looking for flexibility-- say a late check out, or early check-in (without charge) forget it. -- Not that they do not *want* to help you, their system and structure just does not yet support such things.. Everyone was friendly enough and translated all my directions and notes so I could get around..As others have mentioned the single BEST thing about this place is the LOCATION.. which I can honestly say is excellent by every measure.. you are about a :05 walk to either the Wangfujing or Tian'anmen East station.. from there you can make connections to almost anywhere in the city.. taxis are plentiful as you are right on a major roadway.. you can take a :10 stroll to the front of Tian'amen Square and take your picture in front of the famous picture of Chmn. Mao... The tourist walking/shopping street of Wangfujing is :05 away and lots of shops and chinese/western restaurants will be found there..The hotel: It is fairly new.. the property is made up of two buildings. The main building--which also houses the restaurant and the rest of the hotel services.. and the second building-- only steps away from the main building-- is just guest rooms.. One note about the hotel is cheapest &quot;budget&quot; rooms.. they are in the second smaller building and are on the so-called first floor.. However, one odd feature is the the first floor of rooms is actually below ground, thus your window is near the ceiling and is small and looks out to the ground above.. kind of like living in a house basement-- if that kind of thing bothers you, check where your room is..I did not eat at the hotel restaurant as there are so many good places to eat and very reasonable prices all around the hotel, but it is there is you want to eat there..The rooms: Very impressive for the price.. Very modern features, excellent bathroom, great water pressure. Split A/C, firm bed with goose down comforters.. Very clean and well maintained--- by any standard a very good hotel..Verdict: I would stay here again- no questions asked..",
 'We stayed at the Days Inn Forbidden City in Beijing for 4 days while visiting Beijing. The hotel is great. The cab ride from the airport took about 25 minutes and cost 75RMB. The driver had no idea where the hotel was located. Luckily, we had a map of the hotel and their phone number, so we called the hotel and they spoke to the driver and he took us there without a problem.The hotel is location is its best feature. It is a 10 minute walk to the Forbidden City, Tienanmen Square, and Wangfujing street. There are also many places to eat around the hotel, so that was also plus for us since we ate a lot of the traditional foods.Checking in was a breeze. It took about 5 minutes. The staff at the front desk were very nice and spoke decent English.The rooms were small, but nothing to really complain about. We had two medium sized luggages and managed just fine. You are out on vacation to explore new things, do not let a small room ruin it for you. The room has wired internet, not the best connection. The speed was sort of slow and our skype connection kept disconnecting, but for free, I really can not complainTheir breakfast buffet is delicious and highly recommended. They serve both western and eastern foods. I think it was definitely worth the $10. Overall, I would recommend this hotel to friends and family and would stay there again if I was on a budget.',
 'My husband and I spent seven nights at the Days Inn Forbidden City recently. We had a wonderful holiday in Beijing, helped in no small part by our choice of hotel: as many people have written, the hotel is a less than 10 minute walk to both Tiannanmen Sq. and Wangfujing Street, which is ideal in such a vast city - visitors will burn a lot of shoe leather!We checked in relatively smoothly. The main hiccough being that we had booked directly through DaysInn.com, where the website said that two breakfasts per room were included in our rate, but upon arrival no-one in the hotel seemed to know about this. It was not ideal to debate this after a long flight and with an 8 hour time difference, but we were facilitated when we showed the receptionist a print-out. Breakfast is 68RMB per person otherwise.We had a brilliant week in Beijing, ate some wonderful meals (one in particular was a stand-out: at a restaurant called Source, located in Banchang Hutong, off Dianmen Dong Dajie, and I would really recommend it), enjoyed great company, and were in awe at the dynamism of the place. It is a city of contrasts and full of culture.Enjoy your visit!',
 'We took a sleeper train to Beijing on Friday night and left Sunday night, so we only needed the room for one night. Despite arriving at 8am, they were able to check us in quickly. They also helped us arrange transportation to the Great Wall at Mutianyu and recommended a good restaurant for dinner when we came back. Although unassuming from the outside and off the beaten path, Days Inn Forbidden City is close to many restaurants and shopping. It is also about a mile and a half from Tienanmen Square.The room was small, with no closets or hair dryer, but for one night, we could not have asked for anything better.',
 'I stayed at Days for 7 nights in February 2009. and I must say, I am very impressed. It is well located, being half way between Forbidden City and Wangfujing Street (about 10mins walk to either). And as per all reviews I have read, the taxi driver had difficulty finding the place, even though I had the name, address &amp; location map in Chinese. I would give this place a 4 star rating. The room was very clean, with a modern bathroom; and the free broadband in the room was a major plus. The reception staff were always willing to help out, and there was always at least one staff member available that had very good English skills.The buffet breakfast was very good yet slightly pricey, but it was convenient.The next time I stay in Beijing, Days Inn will definitely be at the top of my list of places to stay.',
 'We had a nice time in this hotel the staff were very nice. Food was good it varies every morning except the bacon.',
 'The reviews here at Trip Advisor is really helpful. I booked the DayInn Hotel after reading the reviews from this site. And I would say, I am more than satisfied. The Hotel is rated as 3 star, but I would give a 4 star for this. The Room is cozy, clean, and modern. The bathroom is spacious, and I like the shower, its this new type rain thing... The reception is not big or elegant as those five star hotels, but they give such efficient service. There buffet breakfast is good, and I also recommend their lunch buffet. It is nice, and not pricey. The place is located in the center of a busy district. Very convenient to most of the places and tourist attraction like Forbidden City, Tiananmen Square, Wangfujing Shopping district... all are walking distance, do not worry, its about 15 mins. walk. But you can always take a cab around., its cheap and it will not burn a hole in your pocket. Lastly, the most famous Peking restaurant &quot;QuanJuDe&quot; is located in Wangfujing. Just ask the reception to help you call the restaurant for an advance reservation, so that you are sure to have seat reserve for you before you go... or else the place is always packed with travelers and you will have to wait a long line. Overall, its a nice experience staying at Forbidden City Days Inn Hotel.',
 'My family and I stayed at the Days Inn Forbidden City in Dec. 2008.Overall, I would recommend the hotel.I am used to the idea of a days inn in the US being a motel grade quality. Well, this particular days inn is much better than the typical US days inn. It is probably more like a Holiday Inn in the US.We had a total of 5 rooms (each having 2 twins) and they were all of varying sizes. Some had more space than the others. Unfortunately, they were all charged at the same price.The location is pretty good since it is close to the subway and Wangfujing area.For some strange reason, all the female receptionists were much more helpful than any of the male ones. This was the opinion that my entire family had (all 10 of us). The female receptionists just seemed more willing to provide assistance.If you are looking to stay near the Wangfujing area, then I would recommend this hotel. If you just need a good basic hotel in the Beijing area, then I would recommend the Ibis at Sanyuanqiao.',
 'We stayed at this hotel in March 2008. Our cab driver had a difficult time finding our hotel as the entrance is a little awkward. We had the address written in Mandarin but the cab driver still had a difficult time finding the hotel. I believe we had to drag our bags through an alley a bit to get to the front entrance. The hotel is in a great location. Very close to the Tianmmen Square and the Forbidden City. Also within walking distance to Wafujing. We were able to take a short walk to watch the flag raising in Tiananmen square.The hotel staff were helpful for the most part. Not necessarily fluent in English, but they could speak enough that we were able to get by to check in. The hotel room was nicer then we expected. The washroom was nice. The room was small, but we did not expect a spacious room for the price.',
 'For a family of four, a couple and 2 toddlers, days inn forbidden is ideal and comfortable. Walking distance to wangfujing and forbidden, the homey atmosphere and friendly people of the hotel are a welcome respite every time one arrives from a day-long tour. The bedroom is warm and cozy. The bathroom is not exceptional but spick and span. There is broadband and wi-fi. The restaurant offers tsingtao and yangjin beers, good for nightcap. Food is superb if a bit expensive but worth it. Hats off to SONNY -- who took the extra effort to serve as a guide and butler -- the friendly and courteous waiter in the restaurant. I owe you 14 rmb for the taxi ride. You are an asset to the hotel. Keep it up!',
 "I have just returned from my solo travel for 7 days at the Days Inn Forbidden City Beijing. It was quiet but yet not too far from main roads. Location was fantastic, minutes walk to the WangFujing, Tian'anmen SQ, etc, subway station, bus stops with buses that goes to many places of interest.Nearest subway is Tian'anmen Dong, take exit B. Turn left, walk along Chiangan dajie, crossed one main road, turn left on junction of Nanheyen dajie, walk for about 1 minute, you will see the Inn on your left.Area is safe. The room is clean &amp; cosy. Staff are friendly and helpful. Overall, i would say that it is beyond my expectation.",
 'The Days inn Forbidden City Beijing is a really good hotel, with good people, excellent location and really has everything going for it.So I do wonder why I cant rate it that highly. In fact in terms of value for money this hotel has the potential to be the best in Beijing in its class. It has many good points including great housekeeping, good location and free internet. There isnt even really anything that they do wrong it is just either how they explain things or what they dont do.The things that bugged me were basic easily fixed issues. For example1. We had prepaid our week stay (through a Trip adviser site) and had confirmation all money was received and booking confirmed. So when we turned up we were not allowed to check in until we paid a further 500 rmb bond. We had just flown for 16 hours and travelled by train and cab to the hotel and at 6.00am in the morning we didnt have the cash. So we had to pay on a credit card. So instead of a raving review all about arriving at our hotel at 6.00am and getting our room immediately, instead we had a negative experience. When we left we were able to get the credit reversed easily, however it could have been handled much better or advised earlier. It is not uncommon to ask to have a copy of the credit card and I would happily agree to this, but requiring cash is NOT a good practice.2. We had (based on a review) specifically booked a deluxe room with a view over the adjoining Hutong. However no one had told reception and a room was not available on check in. We were told we would be moved later that day when available. After a week we still had the same room we started in. It was a perfectly comfortable room, but was very small. The bathroom was almost bigger than the bedroom. Basically if you say something is going to happen it should be up to someone to ensure it does happen. Also the booking system should be able to record requests so front desk staff know what has been requested.3. For the European New Years Eve we asked the front desk what was on locally that we could go to and celebrate at. I was told they didnt know as foreign tourists arent their major market. Ironically I rang another hotel we had used previously in Beijing and they gave us a list of activities and also arranged our New Year trip for us free of charge! Surely there must be a central visitor information record of these things that could be posted in the lobby. Even better task a member of staff with good english to keep this up to date and offer some alternatives to all guests looking for things to do. If they sell other peoples tours the commission could even make the hotel some money. Dont get me started on why promote yourself overseas if this is not your market!4. For room service I have no problem paying the price plus an additional service charge. However the adjoining cafe/restaurant also has a 10% service fee for anything ordered, even a soft drink. I thought this could have been built into the price of the item, however the prices are already pretty steep compared with adjoining restaurants. A glass of local beer effectively costs over 30rmb with the services fee, yet a bottle (maybe three glasses) is only 25-35rmb in many local restaurants and as little as 5 rmb at the shop next door. We didnt even have a breakfast which at 68rmb was more than we paid for a meal for two nearby. A main course in the evening (150-190rmb) would have cost us more than we paid for a two course meal with drinks at another restaurant (130rmb).5. When we tried to take taxis from the forecourt they often quoted very high prices before setting off. For example a trip to the drum tower the two taxi drivers in the forecourt wanted 50rmb as a fee. So we walked off and flagged one down outside and paid 18rmb on the meter. It seemed to be a small scam where drivers parked on the foyer charged foreigners excessively.So would I recommend Days Inn Forbidden City to others? Yes, I guess so as it is a good place and has a good team. For most people it will be ideal.I would stay there again if I needed to..',
 'Hi! We stayed at the hotel for a couple of days ,the location is definately very very good, you can spend two days visiting places within walking distance to this hotel. The hotel is new so it was well maintaines ,neat and clean.The only thing which was negative about this hotel was the size of the room,it was quite small,you hardly have place to walk if you have 2-3 luggage with you,the bathroom were nice and big in proportion to the room.',
 'I stayed at this hotel about a year ago, when it was still brand new and LOVED it, it was one of my favourite hotel stays ever. I now compare all budget hotels to this one... In fact, on one of the two days I budgeted for sightseeing I got so comfortable under the fluffy duvet, watching the news on the flat screen TV, that I lost track of time and did not leave the hotel until lunchtime, and did not even regret it. It instantly felt like my bedroom at home, decorated in the style I like most in a hotel, with crisp white linen, clean neutral carpets, flat screen TV mounted on wall, glass shower door, big mirror... functional and minimalist and not at all kitch or mouldy or over the top. I have to add that this was a small room, more than big enough for one person, but perhaps a bit more cramped for a couple.This was a personal extension to a work trip, so I moved to the much posher Raffles hotel down the road a few days later (on work is expense) and I have to stay I missed the Days Inn which was much cosier! There was the occasional language problem and growing pains as these were the early days of the hotel, I asked for a plug adaptor (for UK plug) on my first evening and they did not have one or did not understand me... But they did not just move on and forget about it: later the same evening, several hours later, they knocked on my door, having sourced one! I was quite touched by the eagerness, actually.Also, I booked the room on the internet and when I called them directly from Dubai to confirm my booking, they did not understand me at all. But I need not have worried, when I arrived and showed them the printout of my booking, all was well.Room service was friendly and swift; internet access in the room was free, the breakfast was a bit uninspiring but at this price, I did not mind at all, there are plenty of eateries in the area.The location is perhaps best of all, right on top of the forbidden city as well as food street, upmarket malls etc - there is a reason why the fancy hotels like Raffles and the Grand Hyatt are located in this district and at the Days Inn you get to experience the area on a budget.Highly recommended!',
 'I just returned from Beijng and the Days Inn Forbidden City is the place to stay... Walking distance from Tiananmen Square, Forbidden City and WangFuJing Street it is a great spot to the those who visit Beijing...The staff is very nice, english friendly and you will feel like home.',
 'The location is very good. About 5-10 Minutes walk to either TianAnMen or WangFuJing. Closest subway is TianAnMen Dong, about 5 Minutes away.The location is quite quiet. However, when I was there there was a construction site right next to my Window that started working at 07:00am. After I moved my room to the other side of the building it was OK.The budged rooms are basically below ground level and have very small windows near the ceiling. Means rooms are quite dark. Rooms are also extremely small. But still OK value. On the plus side, the room safe could fit my 13&quot; notebook.The hotel is in OK shape. Staff is very friendly. The breakfast was good, but at RMB68 not exactly cheap.I am not sure if I would stay again. Next time I may stay again in Days Inn Joiest.',
 'This hotel is in the perfect location to see Beijing. You can easily walk to the Forbidden City and Tiananmen Square. The hotel itself is adequate and it is only a Days Inn but for a newer property (opened in 2007) it is already falling apart. My shower was leaky and had mildew and the carpet of the room was stained. I have stayed in many worse places but it seems like they cut corners on maintenance and upkeep. The staff was helpful and had decent English. The hotel breakfast is only about $10 a person but my family of four walked down the street each morning to a nearby dumpling restaurant and ate well for $10 total. You can not do better for the location but you can likely do better for the price. If I traveled with family I would likely stay here again. If I was by myself or just with my spouse I would likely look elsewhere.',
 'I stayed at the Days Inn for 7 nights in October/November 2008.I had a very pleasant stay at the hotel.We had a standard double room at the 3rd floor, we had a nice view over the hutongs from our window.Our room was nice, very modern, normal size. We had one queen bed, not so big, but comfortable.The flat TV - screen only offered 2 english channels, out of 60 channels that were on chinese.Everything in the room was clean, except the floor, there were many hair in the floor and some in the bed too. The hotel offered slippers, we used them so the hair in the floor were not a problem.Breakfast was not included, so we payed for it every morning, it was a little expensive, but they had a big selection so it was worth it, we payed around 70 Yuan per person. The staff was nice and most of them speaked english, great if you want to ask something. We booked a tour to the Great Wall in the reception, I do not remember the price, just that it was quite cheap. The tour was fun, but we only haved 1 ½ hour on the wall, it was too little. I would recommend to hire a cab and do a private tour to the wall instead.The reason for my trip to China, was actually of my mother is 50th birthday... On her birthday, the staff had left a really nice birthday cake in our room, so we got a real surprise when we got back to our room in the evening and discovered a cake! :-)I definitely recommend a stay att the Days Inn hotel, very nice and just 5 minutes to Wang Fu Jing Street and 10 minutes to the Forbidden City. There were always some cabs outside the hotel or on the street... My only complaint about this hotel is about the deposit the hotel wanted the first day when we checked in, I do not know if this is normal in China, but I thinked it was a little strange. The staff said the deposit for one day was 115 yuan, so they asked for 1.000 yuan in deposit for our stay, it is more than 115 per day, so I really do not understand it. But we had to give them 1.000 yuan in deposit, this was not fun, because we could have spend the money on our vacation... we had them back when we checked out, but we were going home then, so you could not spend them... that was really stupid, at least I think so... This is the only thing I did not liked with the hotel, if you are going to stay at this hotel bring some extra yuan for the deposit....!I do not think you are going to regret if you book this hotel, it is great, if you disregard from the deposit!',
 'Stayed here for 4 nights with my wife, we found it a pleasant surprise as it was in the perfect location right near both Tiananmen Square/Forbidden City and Wangfujing shopping district.The hotel was quite modern and clean, the staff were helpful and overall exceeded our expectations as this is not a 5 star hotel. Our room was on the ground floor and slightly small but quite cosy, everything looks new and modern with everything we needed (no more no less). Only problem in our room was that our window faced the rear of the hotel which is in fact the Hutong area. As such, in the mornings it was quite noisy and we could not open our curtains otherwise people could see in.overall we enjoyed our stay here and could not recommend a better place.',
 'We stayed at Days Inn Forbidden City in November 2008.The location is really good, about 10 minutes walking from Forbidden City and Tiananmen Square.The hotel is not so good.* The room was too hot because of the heater.We asked the staff to adjust it, but nothing was done.We turned off all the heaters of the room by ourselves but the central heater was enough to keep the room hot. We had to open the window to breath.* There was a construction right in front of our room and the workers there used to work at 3:00 am making a lot of noise!* After shower the bathroom was a mess - water on the entire bathroom flor, the box was leaking.* The carpets was dirty.* Breakfast was not included and was expensive for what they offer.',
 'near tiananmen square and forbidden city. Rooms could be a little bit bigger and the bathroom door is bad.The staff is very friendly and helpful.',
 'It looks that Days Inn have tried to go upscale with a pretty hotel. The problem is that it looks already 15 years old. As much as I love China (I spent my last 2 holidays there) it seems that they have the ability to make new things look old and used (see new terminal 3). I am not sure if it is related to the materials they use, to the poor cleaning or just to the mass of people using those facilities...Back to the hotel:Pro:- prefect location: 5 min from Tienanmen and 5 from the main shopping areas- 3 min from the subway stop- nice building- friendly staffContra:- mould in the tiles corners- poor cleaning (possibly material faults) underneeth the sink- dirty plasic-mat in the shower- no heating, so you need to heat up with the aircon (that blows in your face as it is on the top of the bed)- construction site in front of the hotel (we had our first room changed after waking up at 7)- carpet stained in quite a few places- doors do not close properly in the toilets (4cm gap), so your roommate will share your bowel movementsAs said I have changed 2 rooms, and the cleaning remarks above are valid for both of them. My feeling is that with some better materials (easier to clean/mantain) this hotel could have got 5/5, but I can not close an eye on cleanliness.I have the feeling that',
 'It is a really good hotel! Recommended!Pro is are: super location near forbidden city and tianmensquare, ATM available in lobby, friendly staff in lobby, bikes for rent, shower is good, clean rooms.Con is are:expensive breakfast (go to the closest mall and have there your breakfast) and very hard beds (but you can ask the staff for extra blankets so then it is a lot softer)We stayed at Days inn for two times: the first time we had a budget room and the second time a deluxe room. Both rooms were identical in layout, the only difference was the daylight as the budget one was under ground and has little windows.',
 'Excellent locaton.Helpful staffs.Good for the price.The buffet breakfast is good, lots of fruit. Coffee is very strong. But try to get there early (7 am to 8 am is best time.) or else, you might not get a table. The room we stayed for the first week was on the second floor. In the late afternoon, it got stuffy and hot. We asked the maintenace people to fiix the air conditiont, but they told us that the AC has been shut off on all rooms by the central control. They could not help us.The next week, we took the trian to Xian( please beware and do not ever go on the 2nd class. It was a nightmare; 6 bunk beds stucked a very small room, people in the same room with us were loud and rude. They shined their shoes 1 feet away from your face as if you were not there. One man took off all his clothes except his underware and was walking back and forth. The washroom facility in the train was very scary. (Dirty and smelly and no water. We stayed in Xian for 5 days (very polluted city.) The following week we came back to Beijing and stayed in Days Inn for the rest of our vacation. This time, our room was better, but the price was up .Bty, if you visiting Beijing, please make sure that you have tissue or toilet paper with you all the time. Most washrooms in restaurants provide no toiliet paper .',
 'Great hotel , with very good service , clean rooms - small but very comfortable .The hotel is in the best area , few minutes by walk from Tiannamen and the Forbidden City and the staff is very kind and always is posible to find that at least one of them speack a good English.Service in the desk is good and with a smile .De breackfast is tasteful , with all that is necessary to start the day with a good feeling.I reccomend it for every one , its a great experience with a convenient price .',
 'Believe me I have been staying in many Days Inn all around California and this is the best ever. Not the usual Days Inn quality but just like a 4 star hotel.The hotel is as is others described on tripadvisor. Very convenient location - 10 mins walk to Wangfujing and Tiananmen; 5 mins walk to MTR station; bus stop right at the corner of the hotel that takes you all the way directly to the Olympic park - just ask the guy at the front desk he will be very happy to help you.We booked through the hotel website for a 2 beds room, which is actually same price for a 1 bed superior room. We already specified that we will be arriving late, only got there after 11pm. Check in was fast and easy, no hassle at all. They gave us a room on the 3rd floor, when we got there we were already tired with all the heavy luggages; when we entered the room, found that there is only 1 bed. So we went back to the loby asking for a 2 beds room (I am travelling with my mom). They showed us another room on the 1st floor very close to the lobby and said that is the only room for that nite, that is a really small one u can hardly walk after putting all the luggages and it will be very noisy as people are walking back and forth on that corridor. So we went back to the room on 3rd floor and the front desk agree to get us another room the 2nd night. Unlike the reviews here we found the room and the bed really huge!!! plenty of spaces and the most thing that we like about is the *HUGE* bathroom. You can actually put a bed in the bathroom!!! (right we actually think they should make the bathroom smaller and make the room larger!!) See from the picture they even have a large bathtub (can put in 2 persons) which we used daily after long walk everyday in Beijing city and that is just a perfect room for couples! So I guess every room varies, we stayed at #2316 so tell them to get this room if you prefer a larger one. We just love the room so we told them we will just it for the rest of our stay. As for help from front desk, since e knows mandarin so basically we did not ask them to arrange transportation, but they are nice and friendly. Breakfast is not included for our room but thats fine, we would love to trip local foods around the corner for just $20 rmb for 2 persons rather than the price in the hotel. There is a dumpling restaurant to the north of the hotel which we saw many customers of Days Inn go there for breakfast. Bed is very conformtable unlike other is commented to be hard, we found it and the bedsheet very soft and nice and clean!TV has several channels in English like CNN Bloomberg which I think is enough as you are not there for the TV, but that should be enough to fed you up with world newsHave a business center where you can use the computer for $10rmb for 30 mins, if you have laptops its actually free to go online in the room tho. they provide wireless and cable lan.Slippers are provided but you have to look up in the drawers.There is a really really nice and Chinese style park right next to the hotel. So after a day we always get a walk in the park sit there and relax and you can see many locals relaxing there too.Some held back for this hotel:- One day we tried to ask the front desk guy to arrange taxi for us to go to Dongzhimen; there are 2 taxis always standing by at the hotel (we see them everyday); the hotel staff said we can go and take those taxi. So we went straight to the driver, but they refused to take us (simply becoz the distance is not far away) and told us to take bus and the hotel staff just stood there pretending they know nothing. I guess because we are Chinese they usually will do that to us. If you are foreigners probably will be fine as they will offer you to go some jewelery shopping. But if you do not like that, I suggesst go down to the street, take out your hand and jump into a taxi, they can not refuse if you are already sitting inside the cab!- Since the hotel is right next to some Hutong lived with locals they usually wake up very early - like 5 in the morning, They usually talk loud with neighbors so sometimes its a bit noisy even you do not open the windows- TV is kind of small comparable to the size of the room; but as I said, we dont come here for TV, so its fine- Not enough light in the room, very dim all the time. But that is not a big problem we do not stay there all the timeAll in all it is a nice hotel, we definately will stay there again. But be warned that:- if you need a 2 beds room, call them ahead to make sure you get the one on 3rd floor. - Do not try to stay on 1st floor as it will be very noisy. For this price you can not ask for more.',
 'Convenient location near Forbidden City, Tiananmen Square and Wangfujing Street. 5-min walk to Tiananmen East Metro Station. There are bicycles for rent - this is useful as Beijing is monumental in scale.Note that the cheapest web rates are for the basement rooms. They are a little small and dark but if you are out sightseeing the whole day, you will only need a clean place to sleep. Breakfast is also at included at the cheapest rate, but there are lots of places within walking distance. The ATM machine in the lobby is also useful to have.',
 "I stayed at the Days Inn Beijing for 4 days during the Chinese national holiday week. A definite plus point is the close proximity to Tian'anmen Plaza and the Forbidden City. Also, the major shopping street - Wangfujing Street is just a main street away. Centrally located between historic sights and between 2 subway stations makes it easier to commute to other places of interest like Summer Place. To Temple of Heaven there is a direct bus no.60 outside the hotel. At night there would be a guard patrolling the main entrance of the hotel, enhancing safety. For the price paid nightly, it was good value for the location and services offered by the hotel staff. Hotel offered day trips that were of reasonable pricing and bikes could be rented as well. Enjoyed my stay thoroughly!",
 'The location is really good. And the rooms are quiet. The staff is friendly. And you can rent bikes (very small mountain bikes). The room looks nice. But it is made in China ... after 2 years everything is a little bit run down (the shower is door fall down, the carpets are dirty). But the service is good: they fixed the door within minutes ...If you choose the budget rooms like me you should know that the rooms are in the cellar, with only a small window and that they are quiet wet. I am not sure if it is good for your health if you cannot stand mouldy rooms. But in sum it was a nice stay (for not two much money).',
 'We stayed in the Days Inn hotel in September for 3 nights. Overall, we had a very pleasant experience. The hotel is in a great location, really central and just a few minutes walk to the main sites. The room was really modern with a big bathroom and a great shower - although the bed was quite small and hard. Breakfast was not included in our rate. We paid for it one morning but it wasnt really worth the price. There is a shopping centre 5 minutes walk from the hotel with loads of choice for breakfast cafes. A word of warning on the hotel Great Wall tours - they stop at Jade factories (or similar) and are not direct so you may be better doing this independently (we did and was very easy to organise). Staff in the hotel were very friendly and helpful. Internet access was useful.',
 'I booked the hotel through their website. Before I arrived they were very helpful in providing information and a letter of confirmation for my visa. As I was arriving after 6pm I had provided the hotel with my credit card details to secure the booking (nothing deducted from it). On arrival, check in was quick and I was shown to my room which was clean. At check in they took my credit card and took the cost of the room for the 4 nights as well as a deposit. They did not actually put this through which I discovered at Check out - a little confusing but seemed ok. (5 days later no charges at all have registered on my credit card.)I had booked a deluxe Queen Room. I was on my own so the size of the room did not matter, but I imagine it would be quite cozy with 2 especially with luggage. The bed was definitely a double size rather than queen. The linen and towels in the bathroom were good quality which I appreciated. The bathroom was pretty clean a few stains in the corners which did not bother me at all. The shower was great with awesome pressure - something so many hotels in this price range do not have! They provided essentials such as toothbrush, comb, shampoo etc and slippers in the closet . There is also a safe in the closet which I found very useful. The room requires you to put the key in a slot to operate electricity which I think is great as it means lights and air con are not on when the rooms not in use. The air con was effective but was a little noisy when it first started up. There was a mini bar in the room with drinks and chocolates but as with all minibars it was overpriced in comparison with local prices - but still nice to have access to. The hotel provides free bottled water daily.There is a pleasant courtyard out the front with a nice area to sit. Beware of the mosquitos at night though! One day I actually left my camera out there by accident and when I realized a few hours later one of the maintenance workers had handed it in to reception to my great relief. I really appreciated their honesty.I would advise to avoid the hotel restaurant at all costs! I was really tired one night and ordered a grilled chicken burger there only to get a very fatty fried thing that was almost inedible and very expensive. Also, breakfast was not included in my rate and one morning I paid 68Y for breakfast which was ok but very expensive. The food is a mix of western and chinese food.The location is what is the best thing about this hotel - walking distance to so many wonderful sights in Beijing. There is a lovely little park which you can walk through to reach the Forbidden City and in the morning locals were exercising there.Overall I would recommend the hotel, but I would not book through the website as I believe there are better deals to be had through other sites at the last minute.The photos on the hotels website are a true representation of the room I stayed in - although there were no rose petals for me!',
 'This hotel was in a great spot. Near Forbidden City and a walk to restaurants and shopping. Near a subway stop too which is not a bad way to get around. Stayed in basement room. Very clean, nice basic amenities. My only complaint was that some people were loading bricks on to a truck at 4 in the AM and it was impossible to sleep that night. The staff didnt do anything about it. Maybe they could not. They had a decent buffet breakfast but overpriced by Beijing standards. Overall, assuming the contruction nearby is done now I would recomment the place.',
 'This was our first accommodation in a month long travel in China. We booked it direct via the Days Inn website and checked where it is on their map, although it took us a long time to find it as we did not expect the roads to be so far apart in China (everything in China is big!). The location was great though as it was a street away from Frobidden City on one side and the Shopping Street (Wangfu Jin?) on the other side. Both around 5 mins walk. We stayed at the lower priced room which is on the basement level of a separate building so if you want light, you might want to pay a bit extra. There were construction noises every morning as they seemed to be just digging the front area of building for no reason - but apart from that, the hotel is located off the main road so it is quiet-ish. The room was ok with aircon - our first room air con broke and they changed us into another room after the DIY man could not fix it. The bathroom is separated by sliding door so not much privacy but the interior was nice.Staff at reception could not speak much English but that seems to be the norm every where in China still.Had dinner 1 night in their restaurant - nothing to rave on about.Overall, it was good price for the location as it right next door to the main attractions in Beijing and subway was close by.',
 'We stayed a week in this hotel and were very surprised about the design, equipment and cleanness of it. It would be a great choice in any major European cities - not to talk about the outstanding quality it represented in this geographical context. It is located perfectly in the center, still very quite.',
 'I spent five nights here in May 2008 and was very impressed - quite possibly the nicest hotel I have ever stayed in, and for the cheapest I have ever paid too. We booked through hotelclub.net as it was the only site we could find with availability for this particular hotel for the dates we wanted. In the small print it said if we checked in late, the room would not be held for us. Realising we would be checking in some time around midnight we tried to sort this out with hotelclub who basically did not care and told us to contact the hotel ourselves directly, which, in hindsight, given the level of english spoken by the hotel staff, probably would have caused more problems.Anyhow we turned up at about midnight and checked in without any problems - the reception staff were all very friendly and helpful. As we were expecting our onward train tickets to be delivered sometime during our stay, they were very helpful taking messages for us from the train company and then holding the tickets for us at reception when they did finally turn up. They only speak very basic english but compared with everyone else in Beijing they are practically fluent.The room was of a good size, very clean and to a high standard - quite boutiquey like other people have said. Very nice bathroom with gorgeous walk in shower and a whole range of complimentary toiletries from soaps, toothbrushes and intrigueingly named &quot;ladies bag&quot;. They also provide slippers - they are in the drawers in the wardrobe which was tucked away behind the bathroom door. If i had not read about them on here I never would have thought to look for them. There is a desk with small kettle, coffee and tea and mineral water, and a flat screen tv with plenty of channels.The only mildly annoying things about the room was that the bed (yes, quite hard) was pushed against a wall so if there is two of you, one needs to crawl in from the bottom. Also, this amazingly done room did not have a window. Not exactly a necessity but it meant we did not really know what time it was in the morning, or what the weather was doing. Breakfast is an extra 60 RMB and really not worth the price, even if you are like me and have a funny thing for hotel buffet breakfasts. Many chinese dishes, some baked beans (hard and strangely shaped in a watery sauce), breads and pastries, and a man at an omlette station who happily fried me two eggs in lots of oil. We did not get there til about 9:30am and by that time the place was a mess - food everywhere and a lot of things had run out. The shopping centre just across from the hotel on Wangfujing Street has a basement food court, and there are plenty cheaper breakfast options there - a supermarket, cafes and a starbucks. (hint: if you are leaving early, do not count on the supermarket - it does not open til 9:30am despite it being right next to a rush hour subway stop)As others have mentioned, taxi driver is arent familliar with the hotel, but they all know the Beijing Hotel which is around the corner. As the hotel is set in it is own courtyard, you have to walk out onto the street to hail a taxi, although the hotel staff do not mind doing this for you, even in the pouring rain. On the really rainy days they even had umbrellas for you to borrow - for free as well. Also in the reception is a board where they post the times for the flag raising and lowering in Tianamen Square, as well as the weather forecast for the next day. Great location too, about a 10 min walk from Tianamen Square, Wangfujing Street and the nearest subway stop. Would definitely recommend.',
 'After a business trip Beijing, I wanted to stay a few more days to do some sight seeing, but could not afford the business hotel rates. This hotel was a terrific bargain! It is not luxurious, but the location and price are right!I decided on one of the cheapest rooms on the basement level. I had read ahead of time that these only had the tiny basement window, so I was not surprised by it. If I had not known that ahead of time, I probably would have been upset. I went with the lower rates so I could spend more money on touring. The sheets were clean and new (I am picky about that) and the towels were clean. The carpet had some stains, but slippers are provided. The bathroom was very clean, but needed some new caulking to make it look cleaner.The staff speaks good and is very service oriented. They very helpful and friendly.The internet is cheap to use (10 RMB for 30 minutes) and the tvs in the room are quite nice. Lots of channels are available.The location is the real reason I booked this hotel. It is walking distance to the Forbidden City and big shopping streets as well as lots of restaurants. I was so happy I made the choice to stay here.I booked a Hutong tour through the front desk. A taxi picked me up and brought me to the Drum Tour. A guide then accompanied me on a pedicab tour of the Hutong and we stopped at two homes. I was happier doing that tour through the desk rather than negotiate that on my own. For other tours, I booked a personal tour guide so I could go on my own pace.',
 'I loved this hotel. It is 3 min walk to Forbidden city and 5 min walk to the main shopping street.The room was spacious and very modern and clean. Staff was friendly and helpfull.The hotel is not big, boutique. Hightly recommend it to everyone.You can book directly, remember to negotiate the price!',
 'My experience with the Days Inn Forbidden City was excellent. I stayed there while on a trip in February, and highly recommend it if you are looking for a reasonably priced hotel with decent amenities in a great location. I arrived late at night after a delayed flight, but the cab driver did not have any problem at all finding the hotel, and I did not have any problems checking in. Do be sure to print out the address in Chinese characters before leaving, as most cab drivers do not speak English. You can copy and paste it from the Chinese version of the website. Many of the hotel staff also did not speak much English, but there was always one person at the front desk who was proficient, so it was never really a problem for me. This hotel is far from luxurious, but was clean, comfortable, had free high-speed internet, and is in a fabulous location -- walking distance to most major tourist attractions. The staff are also very helpful -- they called a cab to come take me back to the airport when I was leaving, and helped me with daily itineraries and booking a trip to the Great Wall. My only complaints are as follows:1. The hotel seemed to be under construction while I was there, which caused a lot of noise, dust, etc. Not a huge deal but kind of annoying.2. I booked a trip to the Great Wall through them, and decided on the cheapest option -- a small group tour which was about $25 for the full day and included lunch. They told me it would not include the tourist trap diversions my guide book warned me about , side trips to a jade factory and a &quot;traditional Chinese medicine&quot; demonstration -- scams, essentially. But, it did. This was frustrating as it detracted from the experience of the Great Wall, and if I had known we would be taken to these places, I would have chosen a different option. I wish that the Days Inn worked with a more legitimate tour agency. But that is my only major complaint and would still recommend that people stay here -- just not use them when booking tours!',
 'I cannot imagine a better hotel for the money in Beijing. First off, if you are from the States, do not think of this as a typical Days Inn. It is much more like a stylish boutique hotel. PRICE - Excellent. It is not a five star hotel, but you are also not paying 5-star (or even 4-star) prices. Great deal for the money.LOCATION - Perfect! Right smack in the middle of everything, on a quiet street, right next to a nice hutong. Walking distance to the Forbidden City, night food market and shopping street. Arguably a better location than the expensive 5-stars.ROOM - Small, but it is Asia. There were some slight stains on the carpet, but I was not rolling around on it. The bed is hard, but I have not found a bed in China that is not. Modern amenities.BREAKFAST BUFFET - Excellent.SERVICE - Here is where this hotel skyrockets in quality. The service was absolutely fantastic. Almost everybody at the front desk can speak English fairly well. Everybody is very nice and well-trained in hospitality. They also go above and beyond the standard services. Here is a perfect example of how great the service in this hotel is: Moments before I left for my trip to China, my laptop unexpectedly crashed and went into a coma (thank you, Microsoft Vista). Since I was on business, it was crucial that I brought my laptop, and I needed to get it up and running. The IT Manager, and Ricky (the assistant manager) spent hours of their time helping me, and ultimately helped to solve the problem. When was the last time you heard of a Days Inn even having an IT Manager?Excellent experience, and the only hotel I will stay at in Beijing.',
 'I stayed there over a week in May 2008. Great location, just a few minutes walk to the Tiananman Square or to the famous shopping area - Wangfunjing Street in oposite direction. It is located next to the Forbidden City side gates. Wanderful park paths just for nice walk directly to the Forbidden City main entrance. The English-speaking stuff is nice and helpful. You can let them organise visits to the most famous places in Beijing and around it. The air conditioned rooms are clean and comfortable with reasonably big bathrooms. You can expect avarege breakfast with some Chinese and Continetal food. Huge advantage of the hotel is free WiFi Internet access!Pros:- Great location- English speaking stuff- free WiFi Internet accessCons:- Breakfast and restaurant food could be better (limited food assortment)',
 'This hotel is really quite nice and a great value. The rooms are better than I was expecting - not very large, but nicely done. Hotel staff is very friendly, but a bit busy and english is not that strong. Location is fantastic! You can walk to shopping (just to the west one block) and Tianamen Square etc. There is a great little dumpling store - go out to the main street and turn left. It is about 1/2 a block down the road on your left. Teh dumpling menu is all in chinese, but they are great and very cheap - just try your luck or the staff will help translate (sort of). Two things to watch for: 1 - the hotel will arrange tours for you, but they have a very restricted offering and they will not do anything beyond what they offer. For instance, they only go to two places on the great wall they would not arrange a car for the day unless we went to one of those. Later, we wanted to arrange a performance for some arcobatics, but when it became clear that we did not want to go to the their &quot;sponsored&quot; place, the staff person (Gary) refused to help us and became quite rude. So, if you want to do anything outside of their few selected (and more touristy / overrun) attractions, make your own arrangements before hand. 2 - a lot of taxi drivers do not know the location. So, print a map and make sure you know more or less where it is. This may improve over time as the hotel becomes more known. Overall, a great place considering the price and would stay there again anytime.',
 'This hotel is only a year old at this point, so the only real problem it had was that the cabbies did not know exactly where it was and they do not normally speak English. They usually get close enough so that you can point to it, though.The rooms are big enough to be comfortable in, but not huge. We did live out of our suitcases because there did not seem to be enough drawer space. No biggie for us, but you might not like that. It was very clean and our view from the third floor looked down on the hutong and Imperial Archives.The breakfast included with the room includes noodles, rice, fruits, vegetables, breads, cereals and an omlette bar. Sometimes even french toast or pancakes. The coffee was very good.The location is fantastic for the tourist. The Forbidden City and Tiananmen Square are just a short 3 or 4 minute walk, and you can get there by walking through the beautifully manicured Imperial Gardens.The staff was very easy to deal with. We booked three tours through them, and once used their very affordable internet service. We had a great time, and I credit this hotel with at least part of our experience.',
 'We decided on this hotel due to Price, location, and the ability to go to their web site to make a reservation. I made a note on the reservation that we did have a late flight and our check in would be after 10pm. I used my Credit card to hold the room. Unfortunately they didnt read the notes, 2 rooms with twin beds were NOT reserved when we arrived after 11pm. It was a good thing that our tour package included a guide and van pick up from the airport and our tour guide spoke chinese and discussed things with the front desk. Their english is not as good as I expected. We ended up in the Budget rooms in the basement. Fairly clean, dirty floors were expected, and not so clean tile in bathroom. Rooms were very small. We enjoyed the buffet breakfast, the price was a bit more than what we understood from reviews, no biggie, but when I left the buffet to get my daughter and came back, just to sip coffee while she ate, they charged me again for breakfast... absolutely would not have happened if there was no language barrier. After you argue for 30 minutes, you tend to give up. It was definately BUDGET hotel, but once you get your bearings, the location is very close to Tianamen square/Forbidden city, and in the other direction Wangfujing shopping area.',
 'Overall my stay at this hotel was excellent. good location,staff and rooms. I would suggest though that you avoid the airline ticket office as the woman there had no clue at all and was unable to book a simple Beijing - Hong Kong ticket after two hours. i walked around the corner to the Beijing Hotel where they did it in 5 minutes with no hassle.',
 'Drove down unappealing alley to Hotel which Taxi driver had difficulty finding. Our first room was extremely small leaving little room for our luggage. Although the bed was made, the worn carpeted floor was littered with dirt and the tiled bathroom floor was dirty and slimy. We demanded and were taken to another room which they described as a VIP room. This &quot;VIP&quot; room, although slighlty larger than first room and containing a king bed,, rather than the queen bed in the first room, offered a spectacular view of the rear of local bar or warehouse just a few feet away. In the approximate 10 feet between our window and the adjoining building were stacked crates of beer bottles, both used and unopened. I guess thats what they call local &quot;flavor&quot;. My girlfriend was miserable (so was I) and so that night we took a ride to visit friends who were staying at the nearby Howard Johnson Paragon Hotel. I went to the Front Desk and was offered and shown a wonderful Executive floor room on the top floor which including admission to the executive lounge, full breakfast in the executive lounge or Atrium Restaurant, internet, etc. cost a total of approximately $90 USD per night. The following morning we fled the Days Inn and checked into the Paragon where we had a truly wonderful stay for about the same total price (including breakfast) as we would have paid at the Days Inn. Only advantage of the Days Inn is that it is very clost walk to Forbidden City, but with taxi fares being so incredibly cheap in Beijing and indeed all of China, dont even think about staying at the Days Inn. Moreover, dont rely on Tripadvisor rating, it is unreliable for this hotel',
 'This is a great choice for a mid-level hotel in Beijing. The rooms are clean (bathrooms are really nice). If you want to explore the city and use your room for showering and sleeping, this is the place. The staff is extremely friendly and helpful. Not many people speak English in Beijing....there was always at least one fluent English-speaker at the front desk. The rates are reasonable and the location is ideal. VERY close to Forbidden city, Tianamen Square and a subway stop that can take you anywhere in the city! I highly recommend this hotel for your time in Beijing.',
 "Highly recommended. Excellent hotel, with good rates and clean, comfortable, rooms. Very central location, near to the Forbidden City. Midway between the Tiananmen Dong and Wangfujing line 1 subway stations. Entrance is just west of Naneyan Dajie, just a short walk north of Dongchang'an Jie.",
 'Perfect location for sites since it right next to the Forbidden City/Tienanmen Square. There is also a popular shopping street about a block to the east and a night market for food. The pictures do not do the place justice. I had low expectations for the place, and just booked it because of the price. Was pleasantly surprised by the interior and it looks like they have renovated it recently. Staff was helpful arranging tours and shows for us.',
 'I must say that with the price, both the location and comfort cannot be beat. This hotel is new, and it looks and feels new, The room is nicely decorated and understated. Fast speed free internet connection, although you might have problem with the WIFI depending on which floor you are on, but you can always connect using the LAN cable provided. This hotel is not as hard to find as I thought it would be. It is just 5 mins walk to everything!!!!!!! This hotel has a nice courtyard too, great to just sit down there and enjoy the tranquility in the midst of the bustling city.Book this hotel you will not regret.',
 'We stayed at the Days Inn 5 nights recentley and must say that this hotel is not bad at all. The location is excellent, the staff very helpful and friendly, very good buffet breakfast and the deluxe king room superb.Highly recommend this hotel.',
 'We stayed at this hotel just 2 weeks ago and were very pleased. The hotel has a great location, food is excellent (prices are very reasonable) and the rooms are very clean. Also, the hotel staff was very helpfull.They even arranged our train ticket to Xi`an for less than 3 euro commision. I definetly recommend this hotel as a great place to stay while in Beijing.',
 "Stayed at Days Inn for 6 days from March 26 through April 1 2008.Our Room was a little on the small side (wev'e had bigger rooms in HK) but it was adequete. The toilet ponged a little sometimes through bad drains, but in general the hotel was okay. I booked this Hotel because of the reviews and its proximity, and have to say that in general it was a good decision. The front desk staff were very helpful, particularly Sabrina, she has a great command of English and was happy to help with any problems or just offer advice. Breakfast buffett was good value, but the waiters and waitresses were not so efficient. The hotel is within walking distance for the Forbidden City, Subway and Wanfujing Street. The Outback Steak House is located inside the Beijing Hotel which is about a five minute walk in the direction of Wanfujing Street for those who need some really good Western food. Yes this Hotel lives up to it is previous reviews, and is good value for those on a budget.",
 'Do not let the name fool you, this is unlike any Days Inn you have probably ever seen. We booked this trip with Gate 1 Travel and were very pleased. The hotel is brand new, just opened in October 2007.The rooms have very modern furniture, a flat screen TV, free high speed internet, huge shower, and are very clean. The location is perfect; just a few minute walk to the Forbidden City and Tienanmen Square. There is a huge shopping center just a couple blocks away and several authentic Chinese restaurants literally steps away. We felt totally safe at all hours too.We had a hot American style buffet breakfast every day including an omelet station. What Days Inn back in the States has an omelet station? There was always someone who spoke English on the staff and they were super helpful with any request we had. Honestly, this hotel was nicer than many Hilton is I have stayed in. I would definitely recommend it for just about any visitor. My only gripe is that the bed was pretty hard. It did not seem to matter too much after a long day of walking to see the sights but as far as softness goes, the bed did bear a similarity to the carpeted floor. Other tips if you choose to stay here:We did the Great Wall tour offered by the hotel. You might want to plan a different one, or just pay a cab to take you. There were two unnecessary stops to see &quot;tours&quot; of &quot;factories&quot; that make jade and pottery. This was nothing more than forced shopping excursions which ultimately limited the time at the Great Wall.Since the hotel is new, most cab drivers do not know where it is. The hotel will give you a card, but that will not help much. Have the staff write the major cross streets for you on the card and cab drivers can find it much easier.',
 'This is a great bargain. Yes, the rooms are a little small and take some hangars with you but it was clean, quiet and comfortable. Save money on travelers checks.. you will have to go to the bank to cash them and there is an ATM in the hotel lobby that gives you all the Yuang you need at a competitive rate. The tour people at the desk are wonderful.. especially Sabrina! I suggest, however, that you get a cab to and from the hotel.. it should run you around Y100. If you book the hotels car it is Y150.I highly recommend the Li Family Restaurant but make your reservations at least three weeks ahead. It is called Li Jai Cai at 11 Yangang, deshengmen wai hutong, phone [--]. Dinner will run about Y200 ($28 u.s.) or Y300. It is wonderful.Oh, and if you want olympic baseball hats to take home you should be able to get them easily for $1 each or Y70.',
 'This hotel had it problems but it is definitely a bargain. The rooms are a little worn and our first room reaked of sewage. The friendly staff moved us to another room as quickly as they could. The front desk is very helpful with almost everything. Beds are more like boxsprings than mattresses but I heard many rooms in Beijing are like this. If you get a taxi chances are they will not know where the hotel is, but just have them drop you off around the corner at the Grand Beijing Hotel. The Forbidden City and Tianeman Square are within easy walking distance and a metro stop is also close. I saw rates as low as $40 a night on some web sites, making this a can not miss deal. The hotel was booked to capacity so book early. This is a solid two and a half star hotel maybe even a three in my book(on a scale of four). This hotel is by no means luxurious or flashy. It is a good decent hotel in a fantastic location. May not be for the finicky or hard to please traveler. My friend was in a deluxe room which was definitley a little nicer than mine. I was extremely pleased with the hotel and bang for buck.',
 "Location: excellent- 5 minute walk to the Forbidden City, the major shopping district, and a subway station. Always easy to hail a cab as well, even if the front desk wants to persuade you to 'book a car' through them- do not bother.Room: Being a new hotel, the rooms are in good shape. The beds are typically Chinese- very hard! Free internet was a good thing here, too. We had no issues with hearing other rooms. There is an in-room safe, and the closet is very small. The only complaint is that the hotel smelled of chemicals- like carpet glue or something, which I imagine is because the hotel is so new. Opening the room window was enough to solve this issue, though. It was also nice to get free water in the room and the bathroom products were more than I got at a lot of other hotels in China.Service: We had no issues with service- the English at the front desk is quite good. The same cannot be said of housekeeping, but we always managed to creatively communicate. The desk staff were also helpful in writing our destinations in Chinese for our cab drivers- I would highly reccomend this to anyone traveling by cab. It was nearly impossible to instruct the drivers otherwise.I would definitely recommend staying in this hotel. I also booked through the Days Inn site and managed to get a really good rate online.",
 'There are several options for Beijing hotels - a giant Marriott etc, a Chinese hotel, a hutong courtyard-style place.We loved the idea of a hutong hotel, but worried about picking a bad one (the ones widely recommended seem to be permanently booked). Big hotels do not appeal to us and are too expensive if well-located.We settled on the Days Inn Forbidden City and we can not say enough good things about it. The price was great ($75 for a queen bed - did not see the cheaper basement rooms, but really, do not do that to yourself) and the location can not be beat. This hotel is literally a 3 minute walk to Tiananmen Square and the Forbidden City entrance. It is 2 minutes walk to the Line 1 subway (Tiananmen East stop), and a 10 minute walk to the Wangfujing shopping street.Cabbies had no trouble finding it (the hotel will give you a card with directions in Chinese).Rooms were a bit small and had no bar fridge, but had 2-person shower, snazzy vessel sink, flat TVs with CNN (occasionally censored ;)), AC, free coffee and tea and 2 bottles of water a day.The beds were firm in a good way, and the linens immaculate.The hotel feels about 2 years old at most, the desk staff speak english, there is a currency changing machine and internet access in the lobby, the cafe has a great-but-pricey Western breakfast (we love Chinese food, but it is nice to have a familiar breakfast to start the day, no?)They arranged a car to take us to the airport for a decent price too.Book via the main Days Inn website, not hotels.com etc, as there is no savings. Note, though, that the maps on the website and most website like Venere are really wrong. It is north of the main East-west street with the subway line 1 under it (can not remember the name), just off Nanwanzey, to the east of Forbidden City. The maps show it as west, near a small lake, which is wrong. It is just around the corner from Raffles.',
 'We stayed in a deluxe room from 10-15 March. We found the room to be very comfortable (though the bathroom had a smell). The staff were very accomodating- provided us with a powerboard wthat could be used for our DVD player, phone chargers etc; turned off the radiator which was making the room uncomfortably warm; extra towels/hangers ... For the price we paid (428RMB/nite), it was a real steal. There is a fabulous machine in the lobby that converted major currencies into RMB, so you do not worry about not having enough RMB. The rate I got for exchanging USD to RMB was current and very reasonable.',
 'I have stayed in a lot of Days Inn in the States so I felt as it was my first trip to China i would stay somewhere familiar, it turned out to be a good decision I found the Inn to be modern and the rooms clean and tidy , the only small complaint was the bed was a bit on the hard side, also no fridge in the room, mind you with -10 outside placing food etc on the window sill did the job.The restaurant was good and the buffet breakfast had a good variety with bacon , chicken sausages, egg station , toast and muffins etc along with the standard Chinese food , the prices were good $10NZD, also you could buy filled bread rolls and sandwiches for $2.50NZD.Most of the reception staff spoke reasonable english and were happy to assit where ever possible.I had all of my dinners at a small local diner about 2 minutes walk away , it had a lot of locals eating there, the menu had photo,s of the meals and the waitress spoke a little english, had a plate of Pork ribs, plate of pork strips and peppers , bowl of Hot and Sour soup , 4 bottles of beer (500 ml) with a friend cost $14.00 NZD.Even though I had no time for sightseeing , the people I spoke to who were staying there said it was close to most of the major places to visit.All in all a very good visit and I will certainly stay there again.',
 'This hotel is a very basic hotel, as any Days Inn hotel. It is a very central hotel to visit the Forbidden City and Tiananmen Square and Wangfujing street and its surroundings. The rooms are very small and almost no closet space. I actually thought there was not any till I moved the sliding door. The bed is very comfortable and the sheets are high quality. It serves great as a base hotel to get around the city. There were stores around to pick up some drinks and snacks. I only had the breakfast once at the cafe and did not think it was worth the money. We got down there a little late, that is why there was not much choices left. The rooms I think need a small refrigerator, I have never stayed at any hotel where there was not one available for use. I had to keeps my drinks outside of my window in order to keep it cold. The front desk spoke english very well and answered any questions that I had. The bathroom are an adequate size in my opinion. I know that some said there are small, but they have a sink, shower and toilet what else do you need. Also, the heating system worked very well. The room stayed very warm. I actually had to close the radiators a couple of times because it would get to warm. This has nothing to do with the hotel, but be aware of the first store that is close to the hotel. The store is the first one that you encounter once you exit the hotel and get the street and make a left. They overcharged us twice for drinks and some snacks til we realized he was overcharging us by a lot. The average prices for any drink should be between 3-5 bucks. I stopped going there and walked across the street to the other store and bought stuff there. This store has their drinks on there window display.',
 'Great little hotel the size of an Aussie motel. Quite clean though the bathrooms seemed a bit worn. Which was weird as the hotel is relatively new. At least one staff member will speak English and as female staying on my own I always felt safe. Small restaurant, make a decent coffee. The breakfasts are basic but filling and offer a mix of traditional chinese foods and western produce, Loved the dumplings. Location wise it is a 10 minute walk to the forbidden city and tianmen sq. It is also only a 10 minute walk to one of the large shopping malls and some still standing hutongs. The hotel provides address cards so there was never a problem catching a cab to and from the hotel unless of course the cab tried to not use the metre. Which by the way is illegal.It is a basic but clean hotel and if that is your expectation you will not be disappointed. The only area it could benefit in is in teaching more of the staff some english particularly as the olympics are just around the corner. And a small fridge in the room would not go astray.',
 'We have just returned from Beijing where we took ourselves and my mother to see the Great Wall of China. We visited over the Chinese New Year and decided to stay here based on value and its central location.The only negative point to make is in actually finding the hotel - Taxi drivers simply do not know it exists and even with the card given by the hotel difficulties still arise. By way of advice, I would suggest guests take a tourist map so they can clearly direct the driver.Aside from this, our stay was excellent. The rooms were faultless, warm and welcoming with temperatures reaching -10 degrees Celsius outside. Breakfast was perfectly good with a choice of eggs and a buffet of fruit and bacon, dim sum etc. The hotel bar was one of the cheapest places for a beer that we could find and the service always friendly although no real ambience. The staff were very helpful to the point that they even stood out in the cold to hail us a taxi on two occasions and even walked to the supermarket to fetch us a few beers when we arrived at 1am on New Years morning as it was too late to go out and the hotel bar had closed.Staff always greeted us with a smile and booked us a tour to the great wall which was excellent and recommended, although this may change with the seasons - There was just the three of us and one other in the minibus which was perfect.The front desk did come close to being pushy on a few occasions with tours and cars around town where commission was clearly at stake which is frustrating but not unusual.All in all a great 1st time visit to Beijing made better by a comfortable place to stay in a location that allowed us to see things quickly in the bitter cold before retreating to the warmth of our rooms. If visiting Beijing again, we would stay here without question and would recommend to others.',
 'We stayed at Days Inn Forbidden City from 28th December 07 to 4th January 08. The Hotel should be rated better than 3* It is still has a brand new feel, exceptionally clean and provides good service. The breakfast buffet was very good with a good variety of cereals, cakes, fried vegetables, etc. The rooms are cosy, not large with nice and clean bathroom, LCD TV and huge double beds.The staff is very friendly and just can not do enough for you but they still need to get some experience as they all seem new to their jobs. Their language skills need some improvement too.The Hotel is at an exceptionally perfect location. Both Tiananmen Square and Forbidden City are 3-5 minutes walk away so is a busy shopping street with a huge mall with various international restaurants if you get tired of Chinese food.If I returned to Beijing at any time I would definitely book this hotel again.',
 "We really enjoyed our stay in this new hotel in December 2007. Its location is ideal for Tian'anmen Sq and the Forbidden City- possibly the closest hotel and a short walk from shopping zone and metro and taxi ride from pearl market,west train station and summer palace and was probably the best value hotel during our trip.Our room was bright,modern, simple, elegant and spotless with the most comfortable bed and best shower (separate cubicle and powerful shower unlike other hotels) we had during our tour. It was also quiet as the hotel is set around a courtyard set back from the street. The staff (especially Ricky Gao) were unfailingly polite, pleasant and helpful despite being very busy at times. They will arrange tours and trips but to save money I used lonely planet and they were very obliging in helping me to organise this by telephoning taxis,theatres etc and translating. They also suggested to us that other guests/fellow budget travellers were planning a trip to jinshanling so we might save more money in a people carrier taxi so we had great company, fun and an affordable trip to the more distant section of the Great Wall.The breakfast and room service are charged separately-annoying but this is the norm in China and the breakfast was very good. The hotel restaurant is good but so too is the independent restaurant across the courtyard. It does not have the menu in english (yet) but dont be put off I picked by pointing at pics and the food was delicious -way better than the well known and much more expensive restaurants nearby.",
 'The room is adequately small and clean. The heater in the room is warm and comfortable in the cold weather, even the bathroom felt warm as there was a heater in the bathroom too. The deluxe room view on the 3rd floor was beautiful especially when it snowed on one of the mornings. The location of the hotel is extremely convenient - walking distance to the major attractions in the city. The room service of the hotel is quite efficient, as we had called up to request for adaptors for our handphone charges.We are very satisfied with our stay and will definitely come back to this hotel is we visit Beijing again.',
 'Stayed 4 nights in this newly opened hotel.The street name on the map from the hotel website is not correct. Most cab drivers dont know how to go to this place. Must tell the drivers that the hotel is at the back of BeijingHotel. Then look for the small yellow sign. Location of the hotelis good. 10 minutes walk to Grand Hyatt where there is a elegant shopping mall including supermarket &quot;Ole&quot;.Since the main entrance is inside an alley, need to walk to themain street to catch a cab (the walk is less than 1 minute). Or youmay ask hotel staffs to get you a cab.Front desk staffs speak good English and very freindly andhelpful.Room has basically everything except there is no mini fridge.Buffet breakfast does not have a lot of variety but it is OK for afew days stay. Like mist hotels in the big cities in China, two bottles of water provided each day free of charge.Will return to this hotel unless they are not doing the rapair andmaintenance work properly',
 'We searched nearly all the hotels in DongCheng before deciding on Days Inn Forbidden City. The hotel is actually on the East side of Forbidden City rather than west side which is exactly what we want. Most locals are not aware that there is this new hotel just next to Forbidden city. It is literally 5 minutes walk to the main entrance of Forbidden city and 5 minutes walk to Wanfujian Street. The hotel staff are really friendly and helpful. Let is assure that they know all the places in Beijing. If you let them know that you really want to try out what locals eat or where they normally go for shopping, they will have more suggestions for you. This is exactly what we are looking for within our budget and get a good feel of what seiheyuan is all about. Mind you, this place have lots of history to offer. We also wanted a cosy, nice, little hotel rather than the international ones, which are too classy and overrated. For the price of US$54, you get very good deluxe room with a good view on the courtyard. Check out [--] or [--] for fantastic offer. also, check on periodic basis and you will fine nice surprises on the rate. The rooms are very well equiped and spacious for 3 star hotel. The bed feel hard, but you just need that after one whole day of walking. The toilets in each room are equiped with the necessities such as shower cap, toothbrush, shampoo, body lotion and the towels are really clean. The hotel lobby also have an ATM machine that allow you to change your foreign currencies although they only accept USD, Euro and Japan currency. So, keep some USD or Euro in case you need it urgently and it works 24 hours instead of you brining your passport out to the bank to change. If you did not book a taxi in advance for a night ride to airport, not to worry. Just get help from the hotel staff who are willing to stand by the roadside to flag a taxi for you even through it is below 0 degree and windy. If you are looking for a cosy and affordable hotel that is close to all the places that you want to visit in Beijing, Days Inn is definitely the best choice. The subway is just around the corner.We have a terrific time staying at Days Inn!!!',
 'We booked a deluxe room for 5 nights at Days Inn Forbidden City. The staff was very friendly and helpful -- they wrote down directions to various tourist sites, arranged taxi to the airport and made good suggestions for food and shows. The room was very clean and nicely furnished. We asked for a non smoking room and was given a room on the non smoking floor. There was an in room safe, hair dryer and heater/AC. 2 bottles of water were provided every morning. We would definately stay there again.',
 'The hotel is situated at a very good location. If it is the first time to Beijing, that is an excellent location. Although this hotel claimed under USA company is management, you will realise it is not true. The management style is very chinese and local. This hotel is new but you could see that they are not well managed. The room is small and not very clean. The view of the room is different and most of them are not very good. The breakfast was not good. You can just have a coffee and some bread. For budget travel, this hotel is acceptable.',
 'First and foremost, this hotel advertise itself as a 3 star hotel, which I think is very correct description. In fact, for this price range, this is as good as gets in Beijing. Location is fantastic. Within walking distance to the Forbidden City, Tiananment Sq, the Wangfujin shopping district, The Exquisite Park, and to 2 subway stations. If you stay at Days Inn, your Beijing sightseeing literally start at your doorstep. Although it is a cheapos, Days Inn share the same neighbourhood with some really fancy hotels such as The Raffles and The Grand Hotel, so that does speaks something about the hotel location. Room is small but nicely done in comtemporary, IKEA-ish style, and the cheapest room is indeed a semi-basement, meaning you only have a tiny window to allow daylight to come in. If this is an issue, upgrade to a higher category (or you can ask nicely to the receptionist - I got my upgrade for free:)Staff speaks good English, with varying degree of course, but nonetheless enough to get things done - Not a profound problem in the likes Hiltons or Sheratons, but a mini-disaster in smaller, Chinese-owned hotel that are usuallu rated similar to the Days Inn.Overall, I had a satisfying stay at Days Inn Forbidden City. In future visit, even if I have a stretched budget, I will definitely stay at this hotel again.',
 'Good - great location, new, clean, modern bathroom, flat screen tv, coffee maker in room, nice linens, friendly manager, close to subway, close to Forbidden City, near nice park, small/ low rise building.Bad - no refrigerator, small room, no kleenex, no ice machine, only 4 hangers in tiny closet, little drawer space, only one chair, some rooms in basement!Standard rooms are good value for a couple of nights. Too uncomfortable for a longer stay.',
 'I was in Beijing recently for business and i gotta saythat i was very pleased with the folks at Days Inn Joiest, Beijing. Although there was a lack of communication (i do not speak mandarin, they speak very little english) they tried their very best to help and accommodate us.',
 'To start I would never stay in this hotel again!Our tour agency guaranteed us that this was a four-star hotel and that was the furthest from the truth! Upon entering you had to endure the reeking smell of smoke. Interestingly enough there were no smoking signs plastered all over the place, but the waitress was kind enough to provide people with ashtrays. The overall quality of the hotel was very poor and not newly renovated like stated by our tour guide. Once in our room, we were greeted with peeling wallpaper, hair and dirt on the floor, a corroded faucet, and a nasty, small shower. The room was really small and very unclean. We were on a tour with three other people and they all had problems with their rooms. They were dirty, the heat did not work in one room, and others smelled of smoke. When we complained, we were offered other rooms. They were slightly larger, but the same quality. There was even a hole in the bedspread in our &quot;better&quot; room.The only redeeming factor about this hotel was that the hotel staff was nice. They were not always that helpful, but at least they were polite. Overall, I would never stay at this hotel again. It totally ruined our trip!',
 'Our tour accidently booked us in this hotel instead of the Days Inn Hotel and Suites on Hua Wei. On first entering the hotel, I was overwelmed with the smell of cigarette smoke. The lobby was drab and dirty. We were forced to spend one night here. We asked for a non smoking room and the desk person said we did have a non smoking room, but the room had an ash tray. The ventalation system was horrible and all night long we were stifled with cigarette smoke from other rooms. We opened the window. However, all night long metal workers were loading trucks under our window. We hardly slept at all. We were miserable. The staff was barely helpful when an alarm kept going off when we closed our door. Would never reccomend this hotel.',
 "My husband and I paid too much money to stay at this supposed 4 star hotel. It is a sub-par 2 star and that is only because they have a lobby and a door man. When I am done writing this review, I am going to give an earful to our  notravel agent'.The hotel is filthy. We stayed on the third floor and all of the carpets in the hall are stained badly, maybe from serious water damage. We decided to take the stairs to the morning buffet on the fourth floor and what a shock: years /decades of dirt and dust, piles of old furniture and garbage, not to mention the stairs were never finished and were just creaking wood and bare dirty cement walls.Our bathroom was never cleaned properly. Each day we would return to our room to see gross stranger is hair and debris behind the bathroom door. We asked for our shower drain to be cleaned and it never was. Every shower we took the shower overflowed (no bathtub).Please do not stay here. I am sure you can find much better accommodation elsewhere for a decent price.",
 'i and my family stayed here for 3 consecutive nights. it was our very first visit to beijing last april 2008. first thing i noticed when we first checked in was there werent enough staffs in the lobby. didnt see any bell boys to assist with our baggages. hallways were very dark as lightings were very insufficient. and not much ventilation too. cant expect too much since this was an inn and not a hotel. hope management can make improvements especially 2008 olympic is 2 months away.',
 'I booked this hotel while staying in the &quot;Super 8 GuoMao&quot;, it was a good change. The hotel is pretty new, about 2 years old. Rooms are clean and modern. Reception staff spoke English reasonably well and were friendly and helpful. For this hotel you get a good discount if you buy their VIP card first. The booked single room was perfectly ok (in theory), but a little small, so I settled on a &quot;Queen&quot;. I was given a room really far away from the lift on the 3/F. Everything was perfect, but then at about am5:00 some machine noise started from above.Next night I was given another room, near the lift. No machine noise, but you have people walking by talking loudly all night. Next time I would probably take more time to choose a room.Pro:Nice buildingNice rooms, modern and clean, nice bathrooms tooGreat buffet breakfastNear subway (10 Minutes to CiQiKou Station, Line 5)Friendly staffClose to shopping area (ChongWenMen DaJie)Tiananmen and Wangfujing in (long, but less 1 hour) walk distanceCon:Some rooms may have machine noise problems (from the conference center above??)It is in a rather newly build commercial area with little typical Beijing restaurant options.It should also be noted that there are several bus lines in front of the hotel. All east going buses will bring you to CiQiKou subway, avoiding the 10 Minutes walk. Bus 23 brings you right in front of GuoMao Carrefour supermarket. Will stay definitely again next time.',
 'We found this hotel excellent, clean efficient, everything you could ask for in a Hotel',
 'Hotel was relatively new when I was there (I think). There was some construction in and around the hotel. The facilities were great and clean. Prices were relatively cheap and the location was pretty good, however customer service was pretty awful.Food was good. Buffet had Hagen Daaz ice cream (served by an attendent... I guess his time was worth less than the ice cream). Wine and beer included (all you can drink).When we were checking out, they could not find a laundry bag and tried to charge us for it. We had some laundry done and they forgot to return the bag. They asked us to OPEN UP OUR LUGGAGE while they inspected for the bag. Personally, I think this is unacceptable.',
 'We stayed at days inn in August 07 for 3 nights. We booked through the hotels website which seemed to be the cheapest rate. The only problem we had was that we had booked a non - smoking room and they put us in a smoking room. When we asked to be moved they did so although their idea of a non smoking room was to remove the ashtray! Make sure when booking in at reception to state clearly what type of room you want.The staff were very helpful even though it was difficult at times as not many spoke much english. Rooms/hotel were clean and tidy. The breakfast was buffet style with plenty of choice.Overall valve for money was good, the only slight down side was that there were not many restaurants nearby and it was a 15 - 20 minutes walk to main sites.',
 'First of all, even tho Expedia sent us a confirmation # and an itinerary number, when we reached the hotel they had no record of our reservation. We just returned home and we tried to speak to someone at Expedia and got an operator in the Philippines after 15 minutes on hold and a disconnect; then another 15 minutes on hold to be told, &quot;we will bring it up at our next meeting.&quot; Oh, yeah. Anyway.....As for the hotel..... As they say, &quot;location, location, location&quot;. This hotel looks nice and is quite modern. Love the clean white duvet covering on the silk comforter, the flat screen TV on the wall - even tho the CNN connection was very sporatic and BBC had picture and no sound, the shower had lots of hot water tho the glass enclosure had some sort of leak and it made the bathroom floor all wet. The funny thing about the place was that it did not feel Chinese even a little bit. If you woke up in the room you could have been in Tucson!! As for the location, it is not near much. Not even an underground station. It is on a busy business street so at night it is pretty desolate and not conducive to walking anywhere. You have to catch a cab to go any place and the Beijing cabbies have become very selective on where they are willing to take you. We were refused rides 4 out of 5 times we hailed one. This was our 3rd trip to Bejing and things have changed. I guess it was partially our fault because the hotel looks like a business hotel and we should have known better. Tho the description of the location being 1 km from the Forbidden City is a bit of a stretch. The congestion in the center of Beijing is unbelievable! Going to an appt. less than 5 miles away took us over 1:45 minutes and that included a cab, then running, then another cab then walking the balance of the way. Next time we will select a hotel in a more walkable area or at least near an underground station. Each night we felt like we were captive in the hotel - no where to walk or too much trouble to try and find a cab.You decide.',
 'We (a group of 173 people/teenagers from America) have just returned from a 5 day stay at the Joiest Days Inn In Beijing and had an incredibly wonderful time! The staff was very friendly and helpful with answering any questions and exchanging everyones money. The rooms were very nice and spacious for a single or double occupancy. All rooms have flat screen HD TVs and a handful of English speaking channels (including HBO). The bathrooms were nice with the exception of the glass divider between the bathroom and the main room....you could see the person in the shower pretty well! The rooms were always cleaned and fresh towels were provided every day. There is even a little Mini-Golf course on the 2nd floor. The breakfast buffet was to die for!! They had everything and anything a tourist could want! Overall, this is one of the BEST hotels in Beijing China! Thank you.',
 'Our group of 14 relatives have just returned from Beijing Nanshan Ski Tour. We stayed 3 nights at this hotel in downtown Beijing and found the rooms fully to our satisfaction. However luggage delivery to our rooms were a little slow. Moreover on the last day, hotel staff forgot to pickup luggage from outside our rooms as pre-arranged.',
 'Stayed at the Days Inn Joiest Hotel reluctantly at first since I could not find any reviews at all. But my travel agent insisted it is a nice hotel, newly opened and at a very good rate for budget travellers. I found the hotel to be a good one for its price. The lobby is quite similar to a hospital lobby though but the rooms are spacious and comes with new gadgets including a plasma tv in all the rooms and the bathroom gadgets are all new including a massage3 shower and a hand held shower. The buffet breakfast at the 4th floor has a wide variety of western, Chinese and Japanese foods. The staff here at the restaurant and even at the reception has very limited knowledge of the English language like any other budget hotels in China.',
 'We recently spent four nights at this hotel and were impressed by several things. First, the rooms are definitely 5-star and well maintained. Second the complimentary breakfast was the most broad selection of menu choices we would ever experienced. Both hot and cold menu options, both western and traditional Chinese breakfast fare. Service by concierge and bell staff was excellent. We would highly recommend for a westerner who wants the comforts of home in the midst of China.',
 'Even though we arrived at the hotel long before check in time, we were taken to our room straight away. From the moment we first entered the hotel until our departure nine days later, all of the staff were fantastic. All very courteous. True service with a smile. They made us feel very welcome.Our room was situated on the 11th floor. A very stylish and comfy double room. Sui Yuan restaurant on the 3rd floor is worth a visit, especially for the peking duck with pancakes. It was to die for and at such a good price (8 GBP for a whole duck!). We were with three people and had a lot of duck left, because it was huge.The waitress was very pro active and offered to have two other dishes made of the duck. They were also excellent.Drinks at the bar on the ground floor are nice after a long day of sightseeing (they do a good Singapore sling).I do not fully agree with some of the other reviewers about the location of the hotel being a minus. As Beijing is a massive city, getting around basically takes time from any part in town. It does not really matter where you are, in rush hour ( 7-9 am and 5-7 pm) any ride will take long. Other than this, none of the temples and places of interest are in one part of town anyway. So no matter where you are in between the 1st and 2nd ring road, you will have to travel! I thought this was quite pleasant too. Taxis are cheap and with traveling around the different areas you get to see a lot. Ask the concierge to write down the places you want to visit on a card in Chinese. This definitely saves a lot of heartache as a lot of taxi drivers do not speak English.Xi wouldan area is a very trendy area with lots of big shopping malls and bars/restaurants. This area is approx 5 minutes by taxi from the hotel. At night this is a popular hang out for Chinese youngsters. Worth a visit at night.The Park Hyatt is a must for a meal on the 66th floor at China Grill or a drink in the bar on the 65th floor. The food is a real treat and the view is out of this world! All in all we had a superb stay at the Doubletree Hilton Beijing and would absolutely go again.',
 'Fantastic hotel that is managed by Hilton . Excellent breakfast ( I shared some pictures ).Kind and excellent staff . The pool water was cold in Autumn !! No body could not swim in that.Comfortable rooms and beds ( Really good beds ).Wireless internet in lobby.There is a big supermarket and a good CONFECTIONERY near hotel . Finding Muslim foods near the hotel is a hassle but you can buy vegetable pizza from Pappa Jonse restaurant. The nearest Subway station is not close to the hotel but you can walk to there and it takes about half an hour(ChangChun Jie station) or take a taxi to there. You can travel with 2 RMB to any station like Beijing Zoo.( There is a fantastic and cheap shopping center in front of Beijing zoo ( on top of Bus stations ) )I recommend Hilton hotels in Beijing to my friends.Sincerely',
 "i booked 3 nights with my hilton points, was given a very nice 1 bedroom suite with acces to executive lounge, free great breakfast, evening hors d'oeuvres, drinks and wireless internet,i love it so now im staying 2 more nights in the same suite for less than 100$ with taxes, special deal at the front desk.im not pleased with internet 100 yuan, 15$ and location...10 mins taxi from nearest subway and it is very hard to get a taxi around subway stations or in the streets and had to wait up to 30 mins each time...very fustration in long winter months.everybody is very very nice and professional, i will come back for sure if i get the same deal, less then 100$ for 1 bedroom suite with acces to executive lounge.",
 'Upon arriving to this hotel, the room accomodations were not up to proper standards. Though the hotel was booked, the on-duty manager, Kenny, went far above and beyond the call of duty and not only fixed the problem, but did so with great professionalism, proficiency, and attentiveness. I and my colleagues are now very pleased with Kenny is efforts and the response of his staff, and we would highly recommend this hotel to other travelers.',
 'I must say that they have a fantastic team! Very helpful, friendly, a true service with a smile and professional (from Concierge to Front Office, Restaurant, Room Service and Housekeeping). Not a single complaint from me and my friend. This being my first trip to Beijing, I was clueless...Ray and the rest of his concierge team assist us with travel tips and transportation arrangement. Staying in Doubletree by Hilton Beijing felt like a home away from home.',
 'I booked this hotel via Expedia during their 2-for-1 promo. This hotel is quite new, probably built just in time for the Olympics last year. All in all, this hotel is grand and beautiful. The exterior and the interior are both very western and modern. Rooms are on the small side, judged by US standards, but very functional. By the way, loved the long sectional sofa/coach/chaise along the floor-to-ceiling window. The amenities are adequate of the Hilton standard. Restaurants serve good breakfast buffet and decent meals. Tip: there is another breakfast buffet location up on the business floors, if you want to escape the hectic crowd in the main hall - but choices of food items are limited at this location. All in all, quite satisfied with the services and the price I paid. One thing - although this hotel is located just outside the 2nd Ring Road on a main avenue, it is actually not close to any major sites or a subway station. Sometimes, taxis are hard to find. And often, you end up sitting in the traffic for a long time to get somewhere.',
 'As its a relatively new hotel, all facilities are fresh and new. A grand entrance hall awaits you where your bags are taken to your room after check in. All staff were particularly friendly and welcoming. On the ground floor there is a sublime warm and cozy bar, adjacent to the restaurant / breakfast room. The rooms are modern and spacious, with the finest decor and facilities. The hotel also features a 3rd floor outdoor roof garden, swimming pool and health spa. A 4 star rating doesnt really do it enough justice.',
 'Lovely hotel with beautiful rooms. Staff friendly and helpful - nothing was too much trouble. Breakfast wonderful, as there was a large Chinese food counter and also a well stocked Western breakfast counter. Noticing that I was breakfasting alone, a friendly girl attendant brought me a newspaper to read and that was typical of the kind of service you got there. The air-con control was difficult to work out but when I phoned reception, someone came within a few minutes and sorted it with a smile..The fitness suite and pool were spotlessly clean, attractive and fresh.The hotel reception coped admirably and were not fazed by the arrival of 140 of us - even giving us padlocks for our luggage when we left for an overnight train journey.It is not central but the location is pleasant and - yes - taxis are cheap.',
 'Excellent services from Front Desk, Concierge, Car Attendants, Executive Lounge staffs are SUPERB...Nearby Subway Station is just a Taxi ride away (about 10-15 CNY)!',
 'Excellent Breakfast, Charming personnel, Real Exchange Rate with no extra fees but not more than US $ 300!',
 'This is the best hotel in Xuan Wu District, Beijing. Hotel is very new and staff is very warm and friendly. Wonderful faclities, swimming pool on the rooftop garden very good feeling after a hard day work. I will definite come back to this hotel on my next trip.',
 'My wife and I recently took our 13 year old Grandson to Beijing. We booked early with the Doubletree and worked via phone and email with their Conceirge team to help plan our stay. They were terrific. They arranged guide services, tours, and evening events before our arrival. When asked, they made adjustments to the plans and were simply a joy to work with. And the breakfast buffets had Grandson Will is eyes popping. The food was terrific, interesting, and plentiful. The service crew was also very good. Our 2 bedroom suite was spacious and very comfortable.We really did get 5-Star treatment throughout our stay. Thanks Doubletree-Beijing!!',
 "We stayed at the Doubletree for 4 nights on the last leg of our trip to HK and China. It is a great hotel, very modern and our room was excellent; it is quite quirky to have the glass wall in the bathroom, as can be seen from the photos posted by other members. The breakfasts were everything you would expect from a hotel of this class and we also enjoyed the meals we had in the restaurant, which we also thought were very reasonably priced. There was nothing actually that we could find fault with about the hotel, ..... apart from it is location. For us, it was a little too far from the centre of Beijing. Because of the location we were the first 'pick up' for our tours (usually at 7.00am) and then the coach would spend up to 2 hours picking up from other hotels. At the end of each day we were the last couple to get dropped off - normally around 6.00pm. No criticism here, and each tour was completely fantastic, but it did mean that we really felt that we could not face travelling back into the centre of the city at night. It sometimes felt like quite an ordeal facing the very heavy traffic. This was the only small complaint that we had and this is the only reason that I would not recommend the hotel to a friend. We organised a tour of the Hutongs through the concierge and our guide for this was delightful and I would like to recommend her to anyone out there planning to visit Beijing. Her name is Skye and she would be happy to arrange tours to the Hutongs, the Forbidden City, the Great Wall, Temple of Heaven etc etc. If anyone wants an excellent guide, or any tours organised, in Beijing, feel free to contact me and I will let you have her email address.",
 'I have been this Doubletree for 5 days, which located in long historical district of downtown Beijing, It has friendly service, good restaurants, comfortable rooms, so many wonderful art works, and especially a pretty good rooftop garden including an in-door swimming pool near the seperate spa rooms and gym. That is totally an unforgetable experience in Beijing.',
 'We stayed at the Doubletree for 5 nights while visiting Beijing. The hotel turned out to be a disappointment. Its location is not near any of the major Beijing attractions. There are bus stops near by but with the heavy traffic congestion in Beijing, it takes about an hour by car to get to Tiananmen Square, Forbidden City, Temple of Heaven or Olympic Village. Metro is the best bid but metro stop is not near by. You will have to take a taxi or bus to get to the metro stop. Beijing Taxi is just like in NY City or any other major city, you better have a idea of the distance and cost. The Concierge desk is just too busy trying to get us to go on a package tour every time we ask for directions. We asked for a City map at the concierge but this hotel had no map what so ever. We were given a faded copy of metro map in black &amp; white. We asked for directions to Mutianyu Great Wall and was told that there were only two ways to get there 1. Join a tour for $320 Chinese yuan (about $50 US) per person or 2. Hire a Hotel car for $600 Yuan (about $95 US). I found out from the Information Desk at the Forbidden City to take the dedicated Bus line #6 to Mutianyu Great Wall for $50 yuan (about $8 US) round trip. Another disappointment, our room was not serviced after the first night. We got back to the room at 10 pm to find the room not cleaned or made up. We were just too tire to be bothered. I told the front desk next morning and thereafter was fine but no wash cloth. The swimming pool was not open during our stay.There is restaurant onsite but pricy. You can go to the restaurants across the street for a great meal for 1/3 of the cost. Do not be afraid to mingle with the locals, we found great food and value than the hotel would tell us. The room rate does not include breakfast or internet access. There is additional $120 yuan (about $20 US) for 24 hours internet connection which is very high. Overall, the hotel is new, the room size is same as that of a typical hotel in the US, quiet and comfortable. The location is not desirable, not convenient or near any attractions. The concierge service is poor and hard to get any information. We had great time in Beijing with many thanks from tips provided by locals and City Information Office.',
 'The Doubletree was opened for the Olympic Games in Beijing in 2008. Accordingly everything is still very new. Rooms are very spacious and extremly clean. And though the guests are mainly from Asian countries the breakfast buffet is great also for European travellers seeking an Continental Breakfast. Access by public transport is fine. Though a little bit remote, the next subway station is a 5-10 min. 15-20 CYN ride away. Close to the hotel you find a number of authentic low budget Chinese restaurants, if you do not want to eat in the hotel. I can fully recommend the Doubletree Beijing both for Business and Sightseeing in Beijing.',
 'It was a pleasure to come back to this hotel each evening. I stayed for three nights.The room was clean, modern and very comfortable. The service for breakfast was outstanding. The front desk staff were also excellent. The only minus was that you could hear some traffic through the windows. I would stay here again.',
 'We stayed here for three nights as part of our 15 days customized china tour. It is fairly new so the rooms were clean and the decor very modern--there were some issues with my parent is bathroom door with the knobs falling apart and the toilet in our room not flushing well, but they fixed it quickly the next day. the heater does not work during spring time so had to turn off the central cooling system. the rooms were quiet--as they recently completed all construction. one complaint that I have is the service--but the service sector seems to be a problem throughout China as it lags desparately behind its economic growth (which is a pity as it makes China a very unattractive place for future visits). For a self-proclaimed five star hotel, the people at the check-in counter do not smile or greet their guests as they should -- I was standing at the counter for over five minutes waiting to change money, right in front of the lady receptionist who was looking down at whatever she was doing -- I was waiting for her to look up and say hello but she never did, so I had to speak up first and say &quot;excuse me, can you help me change money please&quot;? She then replied, &quot;okay, wait-a-minute please&quot;--like I was not waiting for SEVERAL Minutes already!.....I casually mentioned this to my tour guide however, and she reported this to her boss who called the hotel--the next day, I received a personal apology from the assistant manager who also provided fruits for us in our rooms. The man at the concierge was not very helpful either--he too never looked at us while he was talking and was very inpatient. My husband had broken his camera lens and we needed to find a replacement, but all he was able to do was point across the street and said to wait for the morning to go there. My husband went that night and saw absolutely no electronic stores, it was just a mall full of department stores! We went the next morning to ask another guy and at least he was smart enough to look through the internet for a place, although it was 2 hours away from the hotel. well, good thing our tour guide new of a cheap electronic center just FIVE minutes away from the hotel! Most of the workers (especially waiters) did not speak any English at all which made communication difficult (this is not expected for a &quot;hilton&quot; hotel). Overall, nice comfortable rooms but service can be variable depending on who you get stuck with--definitely room for improvement. Of note though, we did call 3 weeks after our stay to see if they can help us contact our tour guide, and a lady by the name of Louisa was very diligent in helping us acquire that number. One last thing, hotel is far from city center and traffic from one place to another is HORRIBLE!',
 'I stayed here with my wife, mother and sister-in-law for 3 nights. Overall, we were very impressed with how helpful everyone was and the overall layout and design of the hotel.Location: If you are wanting to sight-see, this hotel is somewhat out of the way of that. It is in the south-west of the city. We took the #7 bus to the subway, which took about 15 minutes. The subway is not within walking distance. The only two monuments that I could walk to where not that impressive.The staff speak excellent English and are very helpful. We booked the great wall tour through them. It is 400RMB/person for an all day tour as well as the Ming Tombs as your first stop. Our guide (Lu Lu) was great! Her english was excellent and she was very knowledgeable. They picked us up at 7am and we got back around 6 or 7. However, be forewarned that they also stop at a traditional chinese medicine place where you can pay 20RMB for a 10 minute foot massage and receive a quick pulse and tongue examination and diagnosis. The price is good, so we did it.  The doctor was actually pretty impressive as just by feeling my wife is pulse, he could tell that she had sinus problems. They of course then recommend some herbal treatment, which is kind of pricey. Being as we live in Changsha, Hunan as teachers, we will check out the prices here.The hotel was very modern and chic. Our guest room did not have a tub, but the shower was great. A nice overhead shower head with great water pressure. The 21st executive lounge is nice for relaxing and if you are an honors member, you can also check in there if you arrive while a huge tour group is downstairs in the lobby.The breakfast is nice.The coffee lounge was nice too. 40RMB or so for a mocha and/or latte/ cappicino, but the cups are large and it was very good.The Miso soup was excellent.The location is quiet, but as I said, you are a little ways away from both restaurants and sights. With the side that we were on, we bordered an executive building, so we could see right into their office, and I am sure vice-versa. :)',
 'Although on the west side of Beijing, the hotel was perfect for our three day visit. The hotel staff was extremely friendly and accomodating. The room was large and well maintained. The food in the two restaurants within the hotel was outstanding.Overall a great stay.',
 'I was in many Hilton Hotels around the world but this is so so no good no bad. This hotel still under construction, 80% of this hotel is empty like the other hotels in Beijing. The ubication is far far away from the center and principal atractions, spend 50 yuans round trip and the traffic is terrible, worse than in New York or the 395 in Washington DC, busy busy traffic all day....i was in the suite for 10 days and was too noisy and cold, the quality of this hotel is not the best u can feel the cold and the noise of the traffic through the window there are an open window between the windows and that is why the room is cold and u feel the wind.Because of this problem my girlfriend get a flu for the next week really bad-well no the chicken flu eh!!-The hotel is nice looks like a 5 stars hotel have huge cold areas and the employees walking around like in Siberia.The restaurant is nice good food, good service, People speak english, tours in cash -bad-For the price i recomend another hotel in the center if u make numbers plus the taxi and tips and the time i recomend other hotel there are more than 2000 new hotels in Beijing and today for the crisis are empty...and the best are cheap, This hotel is good for business no for honey moon only for stay 3 days or less nothing around and most of the taxis dont know where is this hotel.Beware with the price looks cheap but the charges are so expensive.The happy hour is good, but i think the best is in the Hilton Bangkok.After this hotel we move to a new hotel in the center close to the New Trade Center Mall and was the best choice cheap warm and close to everything and the taxi only 10 yuans.',
 'I am a seasoned traveller. I stayed for 3 nights at this hotel with my daughter and wife. The hotel was new and I loved the decor. I have stayed in many hotels (some that were technically in a &quot;better&quot; class). However, this hotel gave me the best experience/feeling ever. The combination of a nice new hotel with the friendliest, most helpful staff I have ever come across made this stay memorable. I will all travellers to Beijing could experience this hotel. No, it is not the most central hotel. However, taxies are inexpensive. Bring a card from the hotel with the address and give it to the cab driver. This brought us directly to the hotel every time. I suggest brining a map from the hotel also. This seemed to work well. I would LOVE to go back to this hotel.My sentiments are shared by wife and 8 year old daughter.',
 'New hotel. Service was nice and friendly. Excellent 5 star hotel. Only downside, as a prior reviewer mentioned, is that taxis do not know where the hotel is. They frequently take you to the Hilton instead of the Doubletree. This problem will resolve itself though as taxi drivers become more familiar with the hotel.The hotel itself is about half an hour from the Haidian district by taxi and in a residential district. There is a local shopping mall about a block away with a Pizza Hut, McDonalds, Yoshinoya (Japanese fast food chain featuring beef over rice), Xiabu Xiabu (Chinese hot pot chain), a supermarket and other stores. Also, a KTV nearby if you are up for it.',
 'My partner and I have just come back from a weeks holiday in Beijing. we stayed at the Doubletree. The hotel is very new and only opened 2 months ago, so everything is very clean, new and shiny. The rooms are very comfortable and quite spacious and you have a choice of a rainshower or power shower in the bathroom. The hotel is not centrally located within walking distance to Tianamen Square or the Forbidden City and shopping district Wangfujing like all the other 5 star western hotels but you would pay almost double for the same quality and comfort. It is very easy to get a taxi to the centre only 10 mins and costs around £1-2 pounds which is nothing. There are also buses just outside the hotel which will take you to the centre for the princely cost of 10p (1 yuan).The conceirge service is fantastic. They were very friendly and helpful and catered to our every need, from arranging our private tour and negotiating us a good price to running around the streets trying to find us a taxi during rush hour.There is an outdor pool which was closed as it was winter time and a very nice gym and spa, which makes a difference from the usual pokey hotel gyms and spa areas.Everyone in the hotel made you feel very welcome and I would certainly stay at the double again if I ever went back to Beijing!',
 'New Hotel. completed July 2008.We stayed there for the Olympics and had a wonderful experience.The staff were all very friendly and could not do enough for us.Meals in the all day restaurant were buffet style or al a carte and very good choices.The rooms were excellent, spaceous light and airy , Bathrooms modern light and very clean.Rooftop pool and gardenAlthough not in the centre of Beijing there are always taxis outside the hotel and they are very cheap, takes about 10 mins to the centre.Only drawback is taxis keep taking you back to the wrong Hilton, this may be because it is so new, hopefully the Hilton Group will sort this problem.',
 "we were going to LA with a stop over of two nights &amp; three days at Beijing. i did a lot of looking into the Inter-net to select a suitable &amp; pocket friendly hotel in Beijing. Location was our main consideration. Our Agent helped us to get to this cute little Hutong Hotel pretty close to most attractions of Beijing. For 110 USD per day it is not an inexpensive hotel by Beijing standard but I thinf it was worth every USD.Nice room, fairly big , with traditional chinese decor, hand-crafted furniture, goodly bathroom with modern amenities, the hotel was all that we wanted. I must make a special mention of the Reception Staff, which was simply fabulous-- very cooperative, helpfull, &amp; extremely pleasant &amp; most importantly, nglish speaking.They made up for shortcoming, if any.It offered Chinese &amp; Continental b'fast which was just Ok but sumptuous. Free Inter-net &amp; a cosy little bar, not forgetting small courtyard with swing etc.though centrally located, it is off the main road with a narrow alley leading to it. This meant walking for 2-300 m to get to the main road to get a cab or bus. Minor irritant, considering so many plus points. Extreme winter may be difficult with breezy corridors.",
 'Our third hotel in Beijing. This hotel is absolutely fantastic!!! Everything about it was good, especially the people! Everyone did a good job and they worked there very hard and were genuinely nice and helpful. The room was so beautiful and very Chinese. It was amazing and we got a lot of fun.',
 'This hotel is absolutely fantastic!! Everything about it was good, especially the people! Everyone that works there is genuinely nice and helpful. The rooms are beautiful and have all the amenities you would wish for including an awesome shower head (actually, the shower has 2 shower heads so you can choose the one you prefer). The courtyard made me feel that i really am in China! Well, the room did too since it was furnished and decorated &quot;Chinese style&quot;. Enjoyed the breakfast very much and even my husband who does not eat pork had a decent selection. I could go on for a long time talking about this wonderful hotel but I will keep it short and say &quot;Go there!! You will love it!&quot;I want to thank ALL the women and men that work there.. THEY made my trip!!',
 'This hotel was everything we hoped for. Beautiful authentic chinese style decoration, charming courtyard, located in a very chinese neighbourhood, but inside all the comfort you need. The staff was extremely friendly and helpful, and spoke very good english. he location of the hotel was also very good, Forbidden City and Tiananmen Square were close by, and also a big shopping street you could walk to. And even though the hotel is so close to the hustle and bustle of Beijing, when you are in the hotel you will find it is so quiet and peaceful in the courtyard. Loved our stay in this hotel and we will definitely come back if we are ever in Beijing again!',
 'We wanted to experience the authentic China and this hotel was perfect in every way!! Charming interiors, clean, friendly and helpful staff, great location... Would return in a heartbeat!! I am in love with Beijing and I can not wait to go back again!',
 'Exactly as the brochure says: a traditional Chinese house in the middle of old Beijing. The setting is divine and relaxing, whatever the weather. The staff were the most helpful and freindly that I have ever come across, rising to the occasion when a passport was lost. Very popular with independent travellers and oversubscribed in high season, so book early!',
 'I will not hesitate to recommend this lovely hotel to you all. It is beautiful and all the staff we met are extremely friendly and helpful. The breakfast is fabulous, with lots of thoughtful choices and that is not the standard thing which a 4 or even 5 stars hotel offers. The only downside is its location. It is located at the far end of a hutong and a few taxi drivers refuse to drive us there and only offer to drop us on the main street. But it is a just a minor thing to me and this hotel really worths it.',
 'Double Happiness was a perfect place for me as a single traveller! It would have been hard to find on my own the first time, but I had brought the telephone number with me, so simply dialled the very friendly desk staff on my mobile and they spoke to the taxi driver to give directions. The room and bathroom were spotless on arrival and cleaned beautifully everyday. Staff are fabulous, the array of food for breakfast is staggering and the rooms are very quiet and peaceful. It is close to everything you would want to see in Beijing. The subway is very easy to use and incredibly clean too. Only 4 stops to Tiananmen Square, two stops to the Lama Temple. Do yourself a favour and go there!!!',
 'We (3 friends) stayed at Double Happiness in September 2009 and absolutely loved it – what a gem. We shared the family room and an extra bed was added so that there was 3 separate beds. The décor in the family room was all traditional which we loved. The bathroom was more than adequate for the 3 of us. The staff were all excellent and their English was fantastic and they were always helpful. There is a bar, internet and a fabulous buffet breakfast which we were not expecting so it was a lovely surprise. The hotel is located about half way down a quite long Hutong, just keep walking – it is located right near the police station. There are some great restaurants nearby and taxis are easy to get on the main street. All in all we loved our time at Double Happiness and we are still talking about it and will carry the fond memories for a long time to come. Would I recommend it for a memorable stay – absolutely!!',
 'GOOD: One of the best of the traditional hotels. We stayed in the family room which was quite big looks just like the &quot;Honeymoon&quot; version if you check photos. Balcony is a little bare and wires needed some tidying but surprisingly big. Shower only, but nice. Very large and lots of variety on their breakfast. Courtyard garden is nice. Staff is exceedingly nice and did not seem out to separate you from your cash. BAD: TV has only German news and Chinese channels. Main bed is fine but guest bed is &quot;mattress&quot; is unbearably thin and uncomfortable. You can feel wooden frame underneath. Night dinner was pretty mediocre. AC seems a little underpowered for the large room we had so main bed area was cool but guest bed was a little warm.',
 'We stayed at the Double Happiness Courtyard Hotel for three days after staying in a mediocre western hotel for several days. We had trouble getting the cab driver to take us there. The hotel is located in a narrow, down-in-the heels hutong (alley). It looks better at night than during the day. We never felt unsafe and there actually is a police station located in the alley. It is about a 10 minute walk to the subway and it was fun walking by the perpetual card and checkers games. The hotel is an authentic, converted Beijing courtyard residence. You feel like you have traveled back 100 years. We were greeted by a parrot and myna bird at the entrance. We were booked into the &quot;honeymoon suite&quot;--two small rooms with charming traditional Chinese decorations. The bed is a boxed-in canopy affair with a 3/4&quot; matress on a piece of solid wood. We managed to adapt, and it was the only incomfortable feature of the room. (We spent a week in Yunnan province after Beijing. Every bed in 6 different hotels was ridiculously hard.)The bathroom was recently renovated with modern western fixtures. The shower was excellent. The air conditioner worked fine. There was free internet (look in the ceramic turtle for the cable), and there were some western channels on -the flat-screen TV. Breakfast was excellent with plenty of western options. All the desk clerks were helpful, friendly young women with some of the best English we encountered in China.Forget about the bed. Stay at this place. You will be telling your friends about it long after you have forgotten all those boring Marriotts and Double Trees.',
 'This is a delightful hotel. We had spent most of our holiday staying in &quot;business&quot; style hotels, big tower-blocks organised by our tour company. This hotel made our last night in Beijing a special one. My only gripe, and it is a small one, is that the room was rather small, fine for one night but too small for anything more than 2 nights.But I could not fault anything else. The reception staff were helpful and friendly (a special mention to goes to Abby). The breakfast was lovely, a great range of options, all beautifully presented. The room was very clean (a frequent failing in other hotels in China) and the decor was charming (see photos). There was also free internet access in the rooms (for those with laptops) and two PCs in the lobby, with a facility to print ... great for on-line checking and printing boarding passes.The hotel is located in a hutong (chinese traditional courtyard neighbourhood) which makes it a little tricky to find. It is a lively street with a couple of restaurants and small grocery shops for essentials like snacks and water. For those that might be put off by the area, it is very close to the local police station so we never felt like security was an issue and the street is well lit at night.The restaurant is more geared to breakfast and Abby recommended a local restaurant. There are chairs and tables in the various courtyards plus a lounge/bar with sofas and tables. A great place for Mah Jong and a beer, or simply to relax with a book.',
 'This hotel is a gem in the middle of a Beijing hutong! The rooms are all arranged around an inner courtyard, each designed with unique features. Beds are maybe not as comfortable compared to what you´d find in a Sheraton, but the looks of the room are too beautiful. There is a roof terrace from which you can overlook the hutong. The reception can arrange day trips, drivers etc and there are computers with internet free to use in the lobby. Breakfast is Chinese (dumplings, noodles, cakes).Highly recommended for those who like to experience hutong life.',
 'The hotel is all that the reviews say, clean, comfortable, safe, convenient, charming in decor and location in traditional alley neighborhood. A couple additional comments/thoughts:1. Staff terrific, particularly Sharon. Hotel manager also friendly, excellent English.2. The Chinese goverment is very paranoid about swine flu. A public health nurse visits every hotel to check on guests. I had a bad cold and was kindly persuaded to allow staff to check my temperature. No fever so I got a free beer. But if you have a fever, no hope, you are going to be carted off to hospital quarentine for 5 days.3. Free wifi but there is convenient internet service in lobby so think twice before carting a laptop around.4. Excellent breakfast buffet.5. The hotel gave the best exchange rate. Much better than airport or elswhere. Recommend changing only enough money to get to the hotel from the airport (80-120 yuan).6. Carrying the hotel card for taxi drivers is helpful but does not ensure you will get a ride. The problem is the traffic congestion and low fixed meter. If it is going to take an hour to get across town many will waive you on. It was not unusual to try between 5-10 taxis before being accepted.6. Subways are convenient, safe, and cheap (2 yuan). Learn to use them. A combination of taxis is and subway worked great.7. The hotel is not really within walking distance of anywhere. Save your legs for the tourist attractions.8. Ghost Street - many restaurants, atmospheric, delicious food.9. Tipping discouaged except perhaps in Western style hotels. I tipped a particularly helpful waitress and she about fell over when I tipped her.10. Watch out with money exchange by the various street vendors. At the Summer Palace I was given change in Taiwan bills, virtually worthless, but look very similar to yuan notes. Make sure Mao is face is on each bill.11. Hou Hai Bar Street alot of fun, mostly a lovely promenade around the lake with many clubs, restaurants. Seldom any public intoxication.12. Beds @ Double Happiness are hard but they will give you an extra mattress I think. If you need a Western style hotel, with soft beds, Park Plaza Waifujing very good, comfortable.13. Peking acrobats were disappointing and expensive, save your money.',
 'Make it the Double Happiness! I stayed here twice in Mid-may 2009 and was by far the most excellent hotel in all of China. I have come to this conclusion for several reasons: (1) Location: the hotel is located in one of Beijing is Hutongs (alley neighborhoods). This gives you a chance to experience Chinese cultural up close. The street (or alley) is filled with great restaurants, street food, little markets and people going about their everyday lives. The hotel is also very close to the metro station and walking distance to the Forbidden City. One warning: Your taxi driver might have trouble finding it so be sure to bring the phone # so they can get directions if necessary. (2) Staff: The staff were amazing! They spoke english well and did everything they could to make our stay memorable inlcuding booking tours to the Great wall, arranging train tickets, providing directions and teaching me Chinese. (3) Rooms: The rooms are spotless and decorated with traditional Chinese furniture (very classy). The rooms are arranged around several outdoor courtyards which are great for relaxing after a long day of site seeing. Additionally, the hotel provides an excellent breakfast which has something for everyone. If you are looking for a hotel in Beijing, this should absolutely be your choice.',
 'I really enjoyed this hotel. It had the typical Chinese feel to it. Definitely something you wont experience at the Holiday Inn, Crown Hotel, etc..Those hotels have the modern look, where this hotel was a Chinese courtyard...beautiful and made you really feel like you was in China. Hotel was very clean, quiet, small and staff was polite and patient. They answered all of our tourist questions and gave us directions on how to get to places. We even got 1 free tour to great wall with a four night stay there (dont know if this was a one time promotion though). I recommend learning the subway system early in your trip, taxis are hard to catch late at night, especially if you are not a native. Subway would get you home much quicker. Food is cheap right down the block! and free wireless, cant beat that!Downfalls: Its a walk from the main street if you are tired from shopping and since its an old structure, plumbing system is not the greatest...Other than that, I loved it!',
 'We wanted to experience unique and memorable things when visiting China and this hotel certainly gave us this. From the moment you enter the Dongsi Sitiao alley, you become immersed in the daily life of the people who live here. We stayed for five nights in March in the Happy Family Room on the ground floor (plenty big enough for three people). Things we liked about the hotel were: the decor (no bland hotel decor here!); location (a short walk to the main street Dongsi Beidajie , and only a 20 minute walk to Wangfujing Dajie and the Night Market); the free wireless internet access; the quaint bar area (where you could go and relax at the end of the day, buy a drink, chat to other travellers or just watch cable TV); and proximity to local restaurants and the underground. Felt very safe (there is a Police Station in the alley). To get to Dongsi Beidajie, turn right out of the hotel, and walk 350m. If you want to go to Dongsi underground station, turn left when you reach Dongsi Beidajie and walk 250m – entrance is beside the Wu Supermarket (good to visit if you want to pick up some supplies). We used the underground a few times – it is really cheap (Yuan2 for a single trip), frequent and really easy to use (automated ticket machines have English option), and the directional signage is in Chinese and Pinjin. Hotel breakfast is from 7.30am-9.30am and was okay – if we wanted to provide a possible area for some improvement this would be it. We also used the laundry service which was quite reasonably priced with next day service. We found a really great restaurant close by which we loved. When you get to Dongsi Beidajie, turn right for 10m, cross the road at the crossing (good luck!), turn right and walk 50-75m. Don’t know the name of the restaurant, but you can’t miss it – it has three big windows with patrons cooking their own food. We thought it was good fun and good value. Depending on traffic, the hotel is about a 45-50 minute taxi ride to Beijing West Railway Station, where we caught the overnight train to Xián.',
 'We spent 2 nights in the Double Happiness Hotel and would happily have stayed longer. The rooms were really unique (not at all like staying in a standard chain hotel), with the decor being very traditional style and the rooms all coming off central courtyards. The place really seems to have history - we had an information sheet in our room telling us about previous occupants, which included an editor of one of the first Chinese encyclopedias! Location is very handy - the subway is a 5 minute walk away (Dongsi), meaning you can get pretty much anywhere in central Beijing in about 30 minutes. The restaurant over the road also served us one of the best meals I have ever eaten :) The staff were very friendly and spoke very good English. Rates were extremely reasonable and we were amazed at being offered a minibar service that did not charge the Earth. We sampled the hotel is &quot;Happy Bar&quot; which was also really nice - comfy sofas and a pleasant environment. We were worried that the room may get cold at night as it had large windows on the side facing the courtyard but this was not a problem at all - the heating seems to be very effective as it was bloomin freezing outside! All in all, lovely - I have asked my other half if we can stay there again if we ever go back to Beijing!',
 'I stayed there with my parents for 3 nights last November (Thanksgiving break). The two of them had a deluxe room, which was actually big enough for all 3 of us. Very nice decor, we were all impressed. I was given a choice between two difference rooms- a themed room next to theirs (for one person, very small) and another room on the ground floor (2 beds but with little decorations). I chose the downstairs room just because my other friends happened to be there as well and their room was downstairs. One of my friend complained about the bed being too soft but I was ok with mine.Staff was friendly and helpful. my friends complained about their first room being too small and they were moved to a huge room the following morning. Although some rennovations were going on during our stay, we were minimally affected. Breakfast was ok, just do not expect a luxurious buffet. The only thing my parents and I did not like was the shower - unsteady pressure and temperature... my hot water ran out every 2 mintues, and then came back as boiling hot 2 minutes later. A few minutes walk away from the nearest subway station, and there is a police station 20-steps away from the hotel. Very safe place, and it is so quiet at night.Will definitely recommend to others (and I already have!).',
 'This was a very different hotel experience. The room was decorated with interesting chinese furniture and silks. There were 2 beds - one with an enclosing canopy of silk, and the other that was converted into a seat during the day.We had a superior room - just above reception as it turns out. It has a balcony that overlooked the hutong. The polished wooden floor was pleasant, but during winter it felt a little cold. There was central heating, but in order to get the room warm we relied heavily on the air conditioning unit. One quirkiness was the bathroom door. The bathroom itself comprised of a modern shower and wash basin. But a short bamboo shutter took the place of a door - so you need to be very comfortable that your room partner may be within earshot!We had our two children with us - 9 and 5. They loved the room, with its ability to be split in half with a curtain. The TV had satellite, so we watched the odd English film in the evening.We loved the Hutong, and the fact we were right in the middle of a neighbourhood. It meant that we were just outside of the very centre of Beijing. We caught taxis everywhere. For most trips, eg Forbidden City, it was a 10 minute ride costing about 10 yuan. Most taxi drivers found the hutong without difficulty - especially when we showed them the address on the hotel business card. However, not all taxis were happy to drive down the hutong due to it being very narrow.Breakfast was fun. The buffet of various chinese pastries, noodles, dim sum and more was delightful. In the evening, the restaurant was not open - so we explored some of the local restaurants in the Hutong.The staff were always helpful - often writing down the addresses of our destinations for the taxi drivers.We were in Beijing for 4 days and had a great time. I would very much recommend this to friends who want a more unique Beijing experience.',
 'We reserved the queen-size bed room for 4 nights, but ended up with staying only 1 night. The room was on the second floor , and the door and the windows were exposed to outside. The room was really made for summer, and too cold in December in Beijing even though we set the room temperature higheest. The hotel staff were talking and walking outside wood deck corridor, and kept us awake.As for the booking service, Expedia refused the refund for the last one out of the four nights reservation even though the request was made 24 hours before the checkin.',
 'stayed at Yueweizhuang for 9 nights with my wife and 2 kids in end Nov08.rooms are very clean and well kept, staff polite and helpful.the cleaner even brought an extra plate of fruits to the room when she saw my kids enjoying the fruits.my kids love this place, me too!',
 'My friend and I stayed at the Double Happiness Courtyard Hotel for 3 nights from 29 Sep - 2 Oct 08 on our 2 week trip across China and this was our first city and hotel and we loved it!We did not want to stay in a normal Western hotel where you can experience that anywhere and this courtyard hotel has a real charm to it and though 500 years old, has really modern facilities like the bathroom and exceptionally clean. The wooden deco and silk blankets are great and keeps the traditional feel of the place.We booked a standard twin room and was pleasantly surprised when we arrived in the morning that the standard rooms were fully booked and we were upgraded to the honeymoon suite! We had a laugh since we were only 2 gals but it was great to have a bigger room! We stayed there for 2 nights and the last night we were moved to a double room as there was a booking in the suite. The honeymoon suite is big with really red deco (red is a traditional chinese colour for marriage) but it was wonderful. It had the traditional bed with curtains but my friend was a bit claustophobic so she slept on the spare single bed instead in the room. Even the double bed room was spacious. Modern bathrooms in both rooms and the phone is a classic. The free WIFI worked effortlessly in the rooms too. There was robes and slippers provided as well.Big courtyards and quiet too so you can get a good night is sleep. Breakfast buffet in the small resturant at the front is amazing, about 15-20 choices for such a small place ranging from western: breads, crossiants, cakes, muffins, cereal etc to chinese food like porridge, dumplings, noodles, rice. A variety of drinks too, tea, coffee, milk, soy bean, juice. And the service at reception and the resturant was excellent. I wrote a fax and then emails to Jeannie at reception weeks before our arrival to help us get train tickets to Xian on the overnight sleeper beds as they get booked out quickly and it was handled with no fuss and no deposit required too, they paid for us first, you just have to give your credit card details as a guarantee. We collected our tickets and paid at reception when we arrived (though eventually we missed our train due to bad traffic but got a refund!). They also have a safe storage room when you check out to store your luggage too. Staff spoke good English as well and always ready to help, so if you need any bookings or tours, they will be glad to help you organise it too.The hutong is very safe too, there is a police station about 100metres from the hotel as well as a smaller police post near the start of the hutong. Lots of little shops where you can buy snacks and fruits and the main street has shops too. Convenient to take taxis off the main st as well.Overall, we loved the place, the service and the environment. The pictures on websites are accurate as well. Will definitely stay here again if I come back and recommend it to friends &amp; family.',
 'wow what an experience Beijing was during the Olympics and this hotel made it even better.It is a charming traditional chinese courtyard hotel with lovely carved wooden furniture and silk bedspreads. Our room was great with a double bed, i was worried about the hard mattress but slept very well there. It is very peaceful away from the noise of the city. The rooms have a/c so very comfortable in the humid heat.The staff were very friendly and helpful with any request, and available 24 hours on the desk. There is free internet in the lobby and wireless in the rooms.The hutong it is located on is a bit daunting at first as it is basically a dark one way alley but we found it to be completely safe even late at night and we had no problems getting taxis back there as long as you have the address in chinese - the hotel has cards with this on. You are also quite close to Dongsi station on the subway which is great for getting around and very easy to use. I would stay here again.',
 'I stayed at the Beijing Double Happiness hotel for 2 nights in September 2008, prior to a trip to North Korea and a further night there on my return from that trip. And I loved it. A warning - if your preference is for flashy multinational hotels near the main sights, full of European and American guests, the Double Happiness may not be for you. The hotel is location in one of the hutongs (alleyways) puts you right in the middle of local colour. Walk out into the street and there are lots of little shops and restaurants, with people cycling past carrying all manner of articles on their bikes. Although the main sights of central Beijing are a bit of walk away, there is a metro station (Dongsi) within a 10 min walk. The Beijing metro system a piece of cake to use and is only 2 Yuan for a single journey of any distance. Or hire a bike and see the sights. Reception will point out a cycle shop at the end of the street. Hire is only 20 Yuan per day.The hotel is quirky and intimate, with its outside courtyards and tinkling fountains. The rooms are Chinese in style - maybe a bit kitch, but fun. I had single rooms (a different room both visits) which had a raised Chinese bed with Chinese tea making facilities, a mini bar/fridge, air con and complimentary toileteries. The rooms perhaps were not the most spacious and given the design of the courtyard setting, were a bit dark, but they were very clean and comfortable. The rooms had TV, but only showed Chinese stations.I found the hotel is service to be faultless. I arrived at 11 am after a long flight to the UK and was immediately checked in by the friendly and helpful reception staff, all of whom spoke excellent English. Similarly on my second visit, I arrived at 9:45 am. The hotel having been full the previous night, there was not a room ready at that time. Rather than asking me to come back later, the receptionist asked me wait 5 mins whilst they sent a maid to clean a room there and then! The reception staff were also extremely helpful in arranging a trip for me to the Great Wall. I was doing a more remote part of the wall, so would be picked up at 6:30 the following morning. Even though breakfast did not start until 7:30, the lady who runs the dining room gave me a packed lunch to take with me. I was even brought a coffee as I waited on the step outside to be picked up. There is free internet access via a couple of PCs beside reception and some more in the bar. Wifi access is available too, although I did not use it.Suffice it to say, I was very impressed by the Beijing Double Happiness hotel and found it excellent value. As part of my trip I also had to spend a night in the Novotel Xingqiao in Beijing. Although a marble lined, 4 star, centrally located, mutinational hotel, it did not have any of the charm of the Double Happiness and their staff could not have cared less.',
 'We really enjoyed this hotel. Free internet and free breakfast were great. The room was quiet, very clean and spacious. We had a flat screen TV and a floor to ceiling marble bathroom. The hotel is located in a Hutong in central Beijing - walking distance to the metro and probable a 10 minute taxi ride to the Forbidden City. We were in Beijing for the Olympics and met some parents of the competing athletes who were also staying here.',
 "We stayed in this hotel for 4 nights while sightseeing in Beijing. The photos of this hotel that we saw on the web were very accurate. We had the 'family room' which was a good size room with two double size beds. It was not located on the main courtyard, but in a separate (quiet) area with only one other room. We had a huge balcony. The mattresses were very hard which was consistent with all the hotels we stayed in - both in China and Japan. Breakfast buffet is OK. They have the large dispensers of bottled water that you can use freely. We felt safe in the neighborhood - there is a police station a few doors away.Pros: Charming, very traditional hotel where you live 'among the locals' so you get a real flavor for the people. The staff spoke English well and were very helpful and accommodating. They have computers in the small lobby that you can use for free to check e-mail. Although the rooms are traditional, the bathroom was modern and updated.Cons: Biggest issue we faced was getting taxi drivers to take us there. No issue from the airport, although the driver tried to drop us off at the end of the street, but was OK circling around the block (it is a one-way street). However, when we were out shopping or visiting local sights, the taxi drivers seems reluctant to take us there - I am not sure why. They would try to bargain and get us to pay a set fee of 50-80RMB vs. the actual meter cost of 10-15RMB. A couple of times we went to the Hyatt, and their doorman helped us.So, if you are looking to experience local flavor, this is a great choice - you will not be disappointed.",
 'If you are looking to experience real Beijing life then you will not be disappointed by Double Happiness. It is built on a traditional Hutong, and nestles in amongst, tiny cafes, bakeries, video and bicycle repair shops, hairdressers, supermarkets, and all manner of weird and wonderful little places.Head to your right out of the main door and you will find some delicious street food to sample from the baker at the end of the street.The staff we are very smart, helpful and had excellent English - compared to the staff in the bigger hotels I stayed in.',
 "We stayed in the Double Happiness Hotel for six nights in May, having been booked there by a Chinese Travel Agent whom we know and trust implicitly.We lived in Beijing for around a year some six years ago so the idea of a hutong hotel was familiar and something we looked forward to. We had lived in a hutong area - but not a hutong those years earlier. For those who have known Beijing, the speed of change, of demolition and reconstruction, is almost unbelievable. Once there were only two metro lines, now there seem to be six, but maybe I miscounted; once much of Beijing was small hutong 'alleys'; now this area of Dongsi is one the two remaining. Our own area of Gulou is now 'gentrified', with widened streets, bars, restaurants and souvenir shops for the tourist.The hotel is attractive, different and not where you should stay if you demand five-star comforts. That said, the rooms were of a reasonable size, the bathrooms and showers clean and efficient, and the air-conditioning worked. I suspect that the interior decoration and furnishings are for 'foreigners' but the boxed and enclosed beds, the brilliant laqueur paint and the hangings are not what you would get in your corporate entertainment centres. The courtyards themselves are small but quiet, away from the noise of the hutongs. Take care if you are on the upper floor as the stairs can be slippery in wet-weather. That said, there is something hugely reassuring about the red lanterns at the door, the moving water feature for good luck, and the raucous and unpredictable bird in his - her cage.The breakfast, in a small room by the front door, was more than adequate although you will probably look elsewhere for lunch and dinner. The Internet seemed to work quickly enough and at no extra cost; the young reception staff worked hard and were universally helpful as they coped with every possible variant of the English language.There are two things that you need to be aware of. Hutongs seem to be in continuous change and this was no exception. Destruction and construction continued seven days a week and for long hours; there were piles of detritus for much of the length of the hutong. Secondly, the hutong, by defintion, is narrow, difficult for vehicles and for most of the day, one-way only. Just check that your taxi driver knows the way in and do not be too sure that they will pick you up at the front door. That said, a new metro stop is only a few minutes away as are two main roads.",
 'We were a little nervous walking through the hutong that houses this hotel, but once we saw the place we fell in love. The rooms are charming, the breakfast quite substantial, and the employees are amazing. They went out of their way to make us feel comfortable. They even printed out some information on the Great Wall before our trip there. Please do not expect a Grand Hyatt, this hotel has character and plenty of interesting guests to sit and chat with. We ended up having a drink with a couple of Olympic atheletes at the bar one night!The four star we stayed in while in Shanghai could not come close to the wonderful time we had here.',
 'We loved this little hotel! I have stayed in Beijing several times and have stayed at other hotels that were more expensive, but none nicer or friendlier. It is set in the hutongs (alleyways) and upon arriving my boyfriend was not keen - but a stay of a few days changed his mind completely. The location is great, close to the subway, great shops and restaurants (2 really good Chinese and a Korean hot pot/barbecue within 3 minutes). Wafujing (the big shopping street) is an easy walk. The decor is traditional - think futons - but the bathroom - especially the shower - was very nice and the rooms are good sized and very clean. Free internet and a nice breakfast - a combination of Chinese and Western (try the steamed dumplings and spicy sausages). Being in the middle of bustling Beijing and sitting in a 250 year old courtyard full of flowers and singing birds was amazing.We will go back.',
 'Could not find website run by hotel, so booked through Sinohotel website. No credit card was needed to hold the room. Paid 420RMB. Used U.S. credit card for payment, requested at check-in. Rate includes a small all-you-can-eat breakfast buffet. There are two free Internet computers in the lobby, but speed is very slow. This is a quaint little courtyard hotel located in one of the few remaining hutong neighborhoods in Beijing. A hutong is a narrow lane populated with local houses, so you are among the local people and their bicycles and pedal carts. Although a quaint historic location, it is a 20 minute walk to the nearest (Dongsi) subway station. The pictures on the Sinohotel website show the colorful courtyards of the hotel, and rooms with traditional Chinese furniture. Unfortunately, we were stuck in a far corner of the hotel, far from the beautiful courtyards, and our room had only one historic bureau rather than filled with traditional furniture as in the pictures. Further, the employee showing us to our room did not know how to operate the heating unit, when we did figure it out we determined the heat was not working. After they fixed the heat, we had problems with the hot water. When we did get hot water, we found the shower faucet impossible to set for anything other than freezing or scaulding. They told us if we needed anything to dial 9, but we found no phone. We also found no in-room safe, as advertised. Although our room was clean, we gave this place a low grade because of the problems we had and because we were isolated in a corner of the hotel. We requested to move to a courtyard room, but were told they were full due to Easter! If you get a courtyard room, and do not suffer the problems we had, you may be satisfied. I read reviews on other sites saying the beds are very hard, but we did not feel that was the case. Note there is no elevator, but there are many rooms on the first floor. If you book through Sinohotel website, they also offer very reasonable tours like $20 all-day tour to The Great Wall and Ming Tombs. After staying here, we moved to the very closeby N. E. Courtyard Hotel, which was much nicer. See that review.',
 'We really enjoyed staying at this hotel - the staff were really friendly and went out their way to make you feel at home, the rooms are decorated with traditional Chinese furniture and there is a lovely courtyard in the centre which is decorated with lanterns. There is also free internet access and the breakfast was included in the price, so it was good value for money. Do not stay here if you are looking for a luxury business hotel but do stay here if you want to experience something autentically Chinese. The hotel is located in a residential area with local restaurants and shops near by. Our only setback was that the rooms were a little cold, but the experience overall was great. This was by the far the best hotel we stayed at in Beijing.',
 'This hotel can provide basic service and the room rate is quite low. The room is clean and big enough but our toilet did not function well. I love its declaration which is traditional Chinese style. The reception and staffs in here are very nice, helpful and friendly. There is no existing subway near by but in next year before Olympic, there is a new subway station which should go on foot around 10 minutes from the Hotel. It locates in a lane and in between two police offices. Therefore, it is safe enough for tourists.',
 'Stayed here as part of a Jules Verne tour of China. Of all the hotels we stayed in this was our favourite. Very elegant hotel with huge rooms. Beds large and very comfortable. There was free internet access in the rooms. The restaurant buffet was excellent and catered for all tastes . It was very good value with dinner for around £8 , breakfast also great with lots of Asian dishes along with the usual bacon eggs etc.',
 'The hotel stay was very good, breakfast was plentiful and had anything you could desire.Pros: * Hotel facilities * Room size * Breakfast * LocationShortcomings: * Internet access in the room does not come cheap and is wired (not wireless)',
 'I stayed at the Empark for the entire month of August while I was working at the Olympics. Upon arriving and through the entire stay, the staff was very attentive to my needs. The only issues I have is that the beds are extremely hard, free wireless is only available in the lobby - wired service is available in your room for a reasonable fee (hourly or by day) and laundry (which is done next door) is extremely expensive. Being in China I expected laundry service to be a lot cheaper than western hotels. In the basement of the hotel (floor B2) is a vegas-like mall. Restaurants, small boutiques, spas &amp; a gym/pool that is free for VIP guests of the hotel. I swam a few times at the pool and worked out at the gym. Although the hotel claims the gym is open 24hrs, it is not staffed round the clock and it often appears closed. The Golden Resources Cafeteria in the hotel is a decent restaurant that offers a buffet for breakfast and dinner. My stay included breakfast and I was never disappointed. They offer a good selection of cereals, juices and fruits, as well as an assortment of hot entrees, breads &amp; sweet rolls. The coffee is good too! Taxis are fairly easy to come by at the hotel but keep in mind the hotel is located in the northwest part of the city and many of the historical attractions and shopping (Pearl &amp; Silk Market) are on the southeast part of town - expect a long cab ride. Fortunately taxi fares are inexpensive here.If you are coming to town for sightseeing, I think you would find this hotel too far out of the way (Summer Palace is the closest attraction).',
 'I stayed in Empark Grand Hotel for 4 nights (13-18/08), as I was participating in a conference held in the hotel.It was my first time staying in a 5 star hotel, so I was enthusiastic about the room and the hotel as a whole.It was very clean, quite impressive and well decorated. The food in the hotel is restaurant (lunch and breakfast) can be characterized as full. It had vegetarian menus, and seafood amongst others.The only problem I had was the communication part of my staying. The problem was that I was Greek, the reception manager was Chinese and we tryied to communicate in English, so we had to give much more effort than usual.In my lasta night there, I found out that there was a whole city underneath the hotel, but I did not have time and courage to visit it.As a general, my staying there can be characterized as very pleasant. VagelisAthens, Greece',
 "Stayed here for five nights in the spring. A very comfortable hotel with all the amenities I needed. Helpful staff who speak good English. For about $100 per night US (including breakfast, which was satisfactory but not great), it is a very good deal. I guess there is a whole underground 'city' somewhere on the grounds, but I never got around to it. The rooms are quiet, comfortable, well-appointed, and if you are used to a 3-to-4 star place in the states, it will suit you fine. The beds are HARD AS A ROCK, but I found that to be the case everywhere else I went in China, too. Seems that is just how they do beds over there.The location could be a problem for some. It is in the Northwest of the city, not in a walkable part of town. A taxi to the city center (Tiananmen Square area) takes about 20-30 minutes in (always) bad traffic. But then again, cabs in Beijing are very cheap...It is about a $7 fare. Cabs are readily available at the front of the hotel 24/7. Or just take a taxi to a nearby subway (for half that price) and take the train (for something like 25 cents).",
 'Very good location on 3rd ring road. Near a nice mall with supermarket and Starbucks, and other food court type options. Room was very comfortable with all usual amenities/services of 4-5 star hotel. Must ask for nonsmoking hall since my second stay during trip was on smoking hall/room. The room was ok but walking down the hall with others who smoked and left the doors open was quite unpleasant.Restaurant was good for western and chinese foods. Breakfast was really good for all the options available.Lobby was attractive and staff was quite good. I found that the best service was from the asst mgr versus the young staff at front desk. They did all that is expected but English was only fair. Friendly to the max but communication is always a challenge.Cost was outstanding as booked by local customer, 580 rmb.',
 'Just got back from a 10 day stay in the Fujian Hotel in Beijing. Staff is excellent - front desk to housekeeping. I had a problem getting the WIFI to work and within 10 minutes they sent someone to my room to set it up. Free WIFI is the BEST!Room clean and pleasant,comfy bed, free fresh fruit provided every other day, mini bar with the usuals, free bottled water also provided- 2 in the am and another one at night. Full compliment of toiletries plus a razor, comb, sewing kit. TV with HBO and CNN for you non-Chinese speakers. Free Eng version of China Daily for the govt-issued news. Lots of sprucing up going on in April, I assume for the Olympic rush. Carpet in my room a bit worn, but I suspect it is on the renovation list. Small shop on ground floor for necessities. Breakfast buffet with all the Chinese and Western food you can want. I was charmed by the effort of everyone to greet me -an obvious westerner - in English, responding to my halting Ni hao with &quot;Good evening Madam&quot;.',
 'Fujian Hotel is one of the best hotel I stayed in China. I have stayed there several times each year for the last several year. The price is currently around RMB 580. The staff is excellent and willing to accomadate your need. The internet connection has been improved a lot and is very fast now. In comparison with other hotels at this price I stayed in Beijing and Shanghai, this is the best. The breakfast is mixed with Chinese and western styles and is very good. The location of this hotel is very convinient, next to the third highway circle, 20-30 min from airport and easy to go to anywhere in Beijing.',
 'Hotel is a nice hotel. Difficutly finding people that speak English, but they do a good effort and are very hospitable and polite. The room service food is not at all what you would expect coming from europe. Had a plate of salmon, but it came delivered half frozen. The main drawback to the hotel is that the Beijing international fair is a 20-25 minute cab ride and that the toilet is in the middle of the bathroom. Aside from that, the hotel is a very pleasnt stay. Hope you are not to much into watching TV caue you only have CNN and HBO in english.',
 "This hotel was booked for me by a client and I had no idea what to expect. However, it is just fine.A Chinese friend describes it as 'a new hotel'. Guests are a mix of Chinese and westerners. I guess the standard is similar to what I would expect from a 4 star hotel in, say, Paris or Edinburgh and better than some I have stayed in in those cities. Good sized rooms - about what you would get in the US.So not the stellar experience you would get at the Marriott in Shanghai, but perfectly fine - and cheap.The staff were friendly but the standard of English was rather patchy - that is to be expected in Beijing at this time, though. Frankly, having turned up in China knowing five words of Mandarin and seven Chinese characters I did not expect to be understood first time. So, for instance, I had trouble explaining that I wanted to iron my shirts (not wash them). Once that was sorted, room service was pretty speedy.The beds are very hard, but not uncomfortable. Pillows are man-made and rather spongy.Internet is free - which is great.The TV only had CNN and HBO in English - I did not notice any other languages other than 30 or so Chinese channels, a couple of which had English subtitles.Food was not great but not bad - my room service lamb curry was far from what I would expect in the UK, with chunks of pineapple on top, but the meat was good quality. The portion size was Chinese, not American, but that is not a bad thing!One interesting point, the entrance to the hotel is at the back of the building. The entrance at the front leads to a bank who are obviously used to hapless westerners turning up looking for accommodation.",
 'As far as I have noticed, this hotel is aimed mainly at large groups who travel across China. So, from that point of view, it is a typical city business hotel with a good location, spacious rooms and lots of facilities but with a lack of attention to a single guest. All they do is check-in and check-out - one groups comes, another one goes. The only thing to fault is the breakfast. Not much of choice, very crowded and noisy. Location is just across the corner of main shopping and walking streets. The highway in front of the hotel is busy, but I did not notice much noise from it. Rooms were spacious and clean, bed - comfortable.',
 'Stayed in 2006: very good at that time, even better now. On Sep 2009 we stayed at Gloria four nights. The location is convenient, few minutes walk to the underground station. In fact we reached the hotel from the airport by underground. Very good staff at the desk, english speaking. We choose a deluxe room: it was very large, always clean and completely renovated. The breakfast was outstanding: a wide range of western and chinese food. Price: a good deal.Definitely a good choice.',
 'We stayed here as part of a Jules Verne tour of China.Compared to the other hotels we stayed in this one was disappointing. Rooms ok but they did not provide enough toilet paper or replace used shampoos. There was internet access in the bedrooms but it was very expensive. Carpets etc slighty stained . Wardrobe area small and only a couple of hangers. Some rooms had bath robes but ours did not . We had requested a non smoking room and were given a room on the non smoking floor but it stank of smoke so we insisted on moving to another room.The buffet dinner in cafe style restaurant was very good value but breakfast was poor. Too small a restaurant for the number of rooms so it was a bit chaotic, no where to sit , no staff to clear tables and food running out . Gift shop sign said it opened at 7am so I had planned to buy a few last minute gifts on the morning we left but it did not open on time and reception said it might be 10am before it opened . Drinks, coffees etc very expensive .It did have a leisure centre and indoor pool but it was compulsory to wear a swimming cap which they charged approx £3 each for .',
 'We stayed here for 3 nights following a cruise and the hotel was a pleasant surprise. Our room was large and well appointed, clearly refurbished recently. The location is quite convenient, close to an underground station and within an easy walk of shops and restaurants. The worst thing was probably the restaurant which was quite basic and I would suggest walking out to others, for example the Marriott over the road. Breakfast can be crowded if you time it wrong and I suggest either going quite early (say 7.00am) or about 8.30. Choice was satisfactory if not very exciting',
 'The hotel is located within walking distance to Beijing railway Station and underground station, which is very handy for sightseeing. The lobby and public areas look nice, however the room furniture was a bit old. Breakfast buffet is good, but I would prefer more variety.The concierge staff very nice and helpful with very good level of English. Overall good hotel.',
 'In our review last year we expressed satisfaction with this hotel with our only reservation being that although clean, the hotel rooms were a little &quot;tired&quot; and could do with some TLC. I am pleased to report that on our return to the hotel again this year for a four day stay following a cruise across from Vancouver we were very pleased to see that the information given to us last year had been carried out. They said that rooms would be largely stripped and redecorated. I cannot vouch for every room having been finished but our room this year was second to none. Deep pile carpets, new furniture and the beds were certainly a vast improvement. Excellent.Staff and restaurants excellent.Beijing was again a delight to visit and the city was obviously carrying on the celebrations from the Olympic Games. The city was truly covered in flowers and was a sight to be remembered.So where was all the polluted air - I seen worse back home in England. Clear blue skies every day.We travelled out via Terminal 5 at Heathrow and we were quite impressed at the time - that is until we travelled home through Beijing is Terminal 3 which made poor old Terminal 5 look like a rather large greenhouse. At 20% larger than all Heathrows terminals put together it was awesome - and surprisingly no objections to all the photographs being taken by the population at large.We cannot wait to visit again.Philip and Sue.',
 'Nothing to report. Good location. Could use some remodelling but it perfectly suited our needs.',
 'We stayed at the Gloria Plaza at the start of a three week tour of China with VJV.It is a large comfotable hotel which well justifies its four stars.The rooms are large, light and airy and the bathrooms are of similar standard.The breakfasts are excellent. We did not try the other meals.Location is central and very good. Staff friendly and helpful, as they were at all the other hotels in China.The drinks prices were the most expensive we encountered in China. Not only alcoholic beverages, but also soft drinks and water.Top Tip. There is a little kiosk right next to the hotel. Buy your drinks there. There is plenty of space in the room fridge. The beers and soft drinks were good and the Great Wall red wine drinkable. We decided not to chance the &quot;Johnny Workers Black Labial&quot;',
 'My wife and I stayed at the Gloria Plaza for nine nights during our recent trip to Beijing (April 2008). The hotel is well situated, near the Embassy area, shopping, Forbidden City, etc...We found it clean and the staff very friendly. The food in the resurant was fair, room amenities nice, and overall service quite good.The staff will, no doubt, be learning more English, but we found the existing level of English fine. The hotel has a nice fitness room (included in your room rate), and serveral restaurants. This is my third stay (my wife is second) at the Gloria Plaza...We highly recommend it as a safe, well-situated, moderately priced hotel with very good service (in our case, we also had a panoramic view of the city, + CNN.. My next time in Beijing, I am heading to the Gloria Plaza.PS My only negative is the carpeting..time for an update.',
 'Well, we stayed there only one night and I can say that is the worse hotel in China I have ever been (and I stayed at least in 10 of them).The only plus is its location but just acros the road you can find another one which is much better (even if that one is not the best either- beijing International Hotel).1. Staff is rude and does not show any respect for their guests - which is very unusual for China or at least Beijing.2. Rooms are ugly and poorly equipped comparing with other hotels.3. Reservation was made for two single beds and after all me and my friend was offered to share 1 bed, because they had no enough of rooms and since it was late night and it was cold we had no other option. (The other guy had the same problem and he also had his reservation done 1 month in advance). So, it was not unlucky day for us only in this hotel.So, if you look for few days vacation in nice hotel. Check something else but Gloria Plaza. I can recommend Temple of Heaven, Holiday Inn. For the same or almost the same value you will find there all you miss in this old, ugly roomed hotel.',
 "We stayed at the Gloria Plaza Hotel for 5 nights booked through Cosmos Tourama. The holiday was absolutely fantastic!We were picked up from the airport by by our guide, Sally, who along with our driver was at our service throughout the trip. We certainly got the V.I.P. treatment.The hotel has a grand spacious entrance and a nice lounge area where you can have a coffee or a drink and watch people coming and going. There is also a small shop in the foyer which is handy for picking up a snack, a last minute present or in our case a really handy fold-away rucksack.The hotel is very central and you get a great view from the large picture windows of the busy city. We enjoyed watching the people travel on their bikes carrying their wares.Our room was large, nothing grand, but with no complaints either. It had a nice picture window and was clean and tidy.The hotel has a fitness studio, swimming pool and beauty saloon. You have to wear a swimming cap for the pool and can buy them there.Only wish we had more time to make more use of the lovely pool.Breakfast was superb - buffet with everything you could possibly want and more. Chefs on hand to make you waffles, omlete etc. We had a buffet meal one evening which was very good. Cost approx £35 which included a bottle of red wine. A lady playing the Grand Piano was a nice touch.Although our driver took us everywhere the location was central and the Friendship Store is just up the road for some shopping and there is a McDonalds just round the corner if you want to eat McDonalds in China!!We did all the tourist things in Beijing. We enjoyed the rickshaw ride through the Hotung (Old Town) where we visited a Kindergarten and had lunch with a Chinese family - the food was wonderful. If you like markets and barganing, then try the Silk Market. I found the people a bit too aggressive and if it was not for our tour guide would have paid £35 for a handbag which she managed to get down to £7. Was dubious about the 'Diesel' t-shirts we bought for our son but they have washed well.The tour guides are obligated to take you to the Jade factory, silk factory etc. We found them interesting but the sales people in the Jade factory were pushy. The tour guide gets commission on purchases but is also charged if you do not visit the factory.We also took a day trip by plane to Xian to see the Terracota Warriers which was well worth a visit. Again we were taken to the 'factories' with pushy sales people but quickly made our exit and at least the tour guide has carried out her obligations.We made the most of our 5 days, learned a lot, walked the wall - came home tired but happy.",
 'Definately a 2 star hotel. We stayed here on a Pacific Delight Tour. The location is fabulous, however the hotel needs some serious work. The rooms were clean, but the usual signs of decay and dirty grout were all over. Good Stuff: Location (5 mins walk to Silk Alley, my China Construction ATMs, and a Beijing 2008 Olympic store). Close to Tianamen Square and some other good locations. Price: The morning buffet. Close to McDonalds. Close to a corner market with some water and chips available.Bad Stuff: the Room was marginal. It was clean, but certainly not stellar. If this hotel were fixed up, it would be very high on my list.',
 'We selected the hotel due to its location which is excellent.On arrival, we were allocated a very small room, which smelt badly of smoke. We complained and were moved to a better room on the 8th floor. However, it was still rather shabby and we had problems getting the key to work.The staff on the front desk were terrible, and – despite speaking adequate English - were officious and unhelpful. On our first day they refused to change a travellers cheque as they claimed that the signatures were not identical(!) This could have caused us a great problem if we had not had our ATM cards.The staff in the restaurant were also very unhelpful (one morning we had to ask 4 different people for a spoon!) Smoking is allowed in the restaurant (even at breakfast), and there is only one small ‘no smoking’ area, although ironically this is the furthest point away from the buffet! This means that there were several people smoking heavily, sitting only inches away from the breakfast buffet, which most Western people will find rather unpleasant.If you chose to have dinner in the restaurant, the food is bland, the service is poor and you will pay approximately double what you would pay in a nearby restaurant.The concierge was polite and helpful, and did recommend a good local restaurant.We enjoyed Beijing tremendously. Based on our experiences of the Chinese people in general (polite, helpful, eager to please etc.), I am sure there are better hotel options available.Nearby places to eat: •‘Emporer Duck’ on the main road (ask the concierge for details)•Pizza Hut (if you need a break from Chinese food … spotlessly clean, efficient service and very cheap)',
 'Stayed there five days in 2006 november. Bed&amp;Breakfast. Very convenient location - several subway stations from center, no problems to get there by taxi even when the traffic was busy. Got a very good view from our room - ancient tower with some old astronomy tools on top and old Beijing city wall. But the room needed radical repair - not terrible, but too out of date, especially the bathroom. Rooms clean but not very clean. Breakfast was OK, we had no problems. Restaurants and service - very good. Personnel - helpful. So the rooms finishing and appliances is not 4 stars, everything else - defintely is 4 stars quality. A good place to drop your luggage and do Beijing sightseeing.',
 'Having read some the the reviews on this hotel, we were a bit concerned. However, our experience was nothing like the other reviewers. Our room was spacious, clean and comfortable. The staff were friendly and the public areas were clean and well-maintained. The breakfast buffet had something for all cultures and tastes. Granted the scrambled eggs and bacon were a little less done than our preference, but there were other options. We did not have a massage, regrettably, but another person in our tour group did and was very pleased, especially for the cost--about $25US. We walked in the area and felt safe. Beware of the local pedicab drivers--we had one who tried to charge us $200US!! While in Beijing, do NOT miss a tour of one of the hutongs--our favorite part of the trip, getting to meet locals, etc.',
 'Unless this hotel has been demolished and rebuilt over the last couple of years when we visited, avoid. We stayed here for a couple of nights before a Princess cruise. Our room was disgusting - dirty,dark,worn furniture and stinking of smoke. We were shown to our room via a wedding reception ( sorry folks) , the hotel kitchen ( we did not eat in the hotel) and the service lift. The public areas looked ok but the corridors and rooms were worn and dirty. also, the staff were not particluarly helpful and failed to conatct us when our tour guide arrived. ` They also made no effort to deal with our complaint re the room.',
 'Stayed in Gloria Plaza Hotel for 5 nights this January, and even though it definetely is not a 4 star hotel, people should expect a pleasant stay in a 3 star hotel. The lobby is quite large , but the reception stuff even though not rude are not wellcoming. The rooms are quite spacious but worn out and in need of a renovation . Breakfast was okay , with an omellete and waffle station, but it seems like non smokers are not appreciated and people can smoke anywhere they want... The hotel pool and the sauna were a plus and the price catalogue for the spa services quite reasonable.The subway station is very near the hotel, but what with the taxis being sooooo cheap it really is a lot better to just ask the bell boys write on a paper the place you are interested in going in chinese ( cab drivers do not speak english AT ALL !!! ) , rather than waste your time with the metro.... Near the lobby there is a desk where you can book your excursions , but it is a lot more expensive rather than booking them at the airport upon arrival. All in all, we had a pleasant stay in Beijing and did not have any problems with the hotel even though I have to specify that in deed the hotel is a bit worn out and needs a renovation.',
 'Walk out of pleasant public areas into filthy corridors and scruffy bedrooms, sheets spotless but carpets filthy and covered with burns, grubby walls and furniture. Breakfast has potential to be good but could not cope with number of customers, only one bright spot - lovely supper&gt;',
 'My husband and I stayed at the Gloria Plaza Hotel for 5 nights between 9/21 - 9/26. The hotel location is great, which is probably the only good thing about this hotel. It is very close to a subway station, and Silk Street and other main tourist attractions are couple stops away.The lobby of the hotel is nice, and certainly gives you hope. The check in experience was certainly interesting. I do not know why, but it seems that chinese people culturally just simply do not respect the concept of a line. Before anybody flips out, I am chinese, but spent most of my life in the US. My husband is american. Anyways, there were clearly velvet ropes available in front of every person at the check in counter, but people would just walk up and talk to the check in person, and the check in person would do nothing to rectify that. Finally I just got fed up and told the intruder to get to the back of the line. The staff at the hotel is more or less not friendly. THere was no greeting, no &quot;welcome to our hotel&quot;, just asked me for my last name, form of payment, sign here, and handed me the key. I am not sure if that is just their standard way of operating or it was a fluke since there was a huge tour group checking in. Anyhoo, 0 points for hospitality so far.Changing money with my traveler is checks was also a nightmare. Apparently the hotel staff has never seen a check that has two authorizing signatures, so that took a while to sort out. THe rooms were at best, livable. Definitely not 4 stars. Beds were hard, bathroom was moldy and gross, and the carpet was suspect. They do give you slippers, so definitely use those, as well as bathrobes. Bring an alarm clock, I am not sure why they do not have one.Three days in a row my room keys did not work when I got back to my room with bags of stuff. I demanded an explanation, and I got the usual &quot;you must have your key near a credit card, cellphone etc.&quot; which is certainly not true since I had none of those on me. Mind you, this happened to both our keys, which was carried separately by me and my husband. Breakfast buffet was nothing to write home about. They had a mixture of western and eastern food. As well as an omelet station and waffle station. Get there before 8:30 if you can, to beat the tour group rushes. They do not do a very good job of refilling food.So overall, I doubt I would stay there again.As a side note, due to the Chinese national day, 10/1, as well as the upcoming 2008 olympics, a lot of the main attractions within tourist sites are under renovations. Just ask when you buy tickets what is opened and what is closed, but even then you may not get a straight answer. When possible, buy an all inclusive ticket, or they will nickel and dime you for every temple you want to check out.',
 'Just returned from a 5-night stay at the Gloria Plaza Hotel in Beijing with a group of 26 people. Everyone thought this hotel was fabulous. Location is the greatest feature of this hotel. Breakfast buffet was awesome, with made-to-order omlets. Rooms were clean and spacious, but looked a little worn or &quot;tired.&quot; Although bathroom was covered with white marble tile, it looked old. Grout was missing in some places, and faucets and shower head were old, but mirror was very large and semi wrap-around. A face-lift of the rooms would do wonders for this otherwise great hotel. Lobby and dining rooms were fabulous as they were recently refurbished. Staff was most courteous. Would definitely stay there again.',
 'I stayed here and arrived very late at night. The staff could not change any money but were most helpful in tidying me over until the exchange desk opened in the morning.I wanted to visit some nearby shopping centres and asked to book a car. The staff advised that it would be cheaper $ 2.00 to take a taxi each way than book a car for $30.00.Hotel restaurants were good and rooms were clean and spacious.Local restaurants and convenience stores within a few minutes walk of the hotel although English is a bit of a problem but got by on sign language.All in all an excellent hotel and location. I have just booked to stay there again this year.',
 'The strangest thing I noticed was that there were no alarm clocks in the rooms. I guess you could arrange a wakeup call. But with jet lag, it was hard to tell time without a clock.The dim sum restaurant on the ground floor is quite expensive, meaning paying like you are in PF Chang is. But if you would go out, you could probably find cheaper places. They had 2 girls serving you hand and foot.September temp/weather was perfect, although we did have a rainy first day.',
 'We enjoyed our stay here. My husband, two friends and I stayed here for a week. The buffet was extensive. The staff friendly and helpful, especially the bell services. After a full day with a cab driver whom we had decided was more a friend than a driver, a bell service person helped us communicate our gratitude.',
 'I would like to inform people who might be visiting Beijing China, and want to stay at Gloria Plaza hotel, that it is a very good hotel, with high standard.The rooms are clean, with private bath, TV, a/c, mini bar, and electric kettle.You have every day, complementary 2 bottles of water, free of charge, and the rooms are spacy and most important clean.The breakfast at the hotel is very rich, with variety of cuisine and taste.The people at the hotel were very friendly with us, and tried to help us as much as they could.The hotel is very near the Silk market. You can even walk there, if it is not too hot and humid, and there is also a Metro station opposite the hotel if you want to move around with tube.',
 'The rooms are horrible and not very clean. I found someone else is hair in my bathtub as well as in my bed sheets. There are cigarette burns on the carpet and the furniture is old, threadbare and smells musty. Service is minimal and English is not very well understood when I called to inform them that the bathtub drain does not work very well. It took an hour for the bellbop to bring up my luggage and another hour for room service when they had quoted 20 minutes and they got my order wrong plus gave me attitude when I called it in! The quality of the buffet breakfast is not very good and the bed is rock-hard and feel that I may as well sleep on the floor. For the price, I suppose I should feel that I am getting a good deal- but I think I would rather pay extra for a 5-star hotel like the Sheraton Great Wall Beijing since this 4-star Gloria Plaza Hotel certainly does not live up to its rating. This place is sub-standard and best compares to the worst motels in the USA.',
 'I stayed at the Gloria Plaza in November of 2002.This is a large, western style hotel, in the southeast of Beijing. It is on a main East West Avenue, and I was able to walk to many of the places I wanted to visit, as well as restaurants and shops.The room was large, even by western standards, clean, EVERYTHING WORKED!!! (well, actually it was always a bit overheated for my taste)The staff and concierge were helpful, spoke English but were willing to bear with my Mandarin, and seemed genuinely interested in conversation with me.The breakfast buffet was great.Do not miss the Ming Dynasty Jesuit Observatory Tower accross the steet.',
 ...]

7.1.2 Remove Stopwords and Punctuations¶

corpus_cleaned_t = []

for text in dec_corpus_t:
    text_t= text.lower()
    
    tokenizer_t = RegexpTokenizer(r'\w+')
    tokens_t = tokenizer.tokenize(text_t)
    
    ## Remove Punctuations and symbols that are not aplhpbet
    table_t = str.maketrans('', '', string.punctuation)
    stripped_t = [w.translate(table_t) for w in tokens_t]
    words_punc_t = [word for word in stripped_t if word.isalpha()]

    ## Remove stopwords
    filtered_words_t = [w for w in words_punc_t if not w in new_stopwords]

    text_cleaned_t = " ".join(filtered_words_t)
    corpus_cleaned_t.append(text_cleaned_t)
corpus_cleaned_t

['stayed hotel one night fairly new place taxi drivers not know not want drive eventually arrived hotel pleasantly surprised decor lobby ground floor area stylish modern found reception staff geeting aloha bit place guess briefed say keep coroporate image starwood preferred guest member given small gift upon check couple fridge magnets gift box nevertheless nice gesture room nice roomy tea coffee facilities room get two complimentary bottles water plus toiletries bliss location not great last metro stop need take taxi not planning going see historic sites beijing ok chose breakfast hotel really tasty good selection dishes couple computers use communal area well pool table also small swimming pool gym area would definitely stay hotel not plan travel central beijing take long time location ok plan lot shopping big shopping centre minutes away hotel plenty eating options around including restaurants serve dog meat',
 'stayed two nights aloft recent trip china hotel modern clean room spotless comfortable king sized bed far soft beds go china staff punctual went way help every need including going store across street purchase china mobile sim card buffet breakfast okay nothing write home lcd screen movies demand good selection western channels including hbo cnn bbc star world etc gym small selection basic weights one cable machine however new technogym cardio machines built lcd tvs good location bit way central areas beijing better suited needs need haidian district spg platinum no upgrades better room aloft policy not upgrades sheraton next door much nicer hotel opinion writing upgraded room far bang buck aloft great place',
 'stayed aloft beijing haidian nights july lots reviews talk location problem knew ahead time found really not issue longest spent taxi minutes never paid taxi ride cdn forbidden city given family no big deal rooms clean beds comfortable wireless internet connection reliable one hotels found beijing would accomodate adults children paid cdn per night amazing price not meant star hotel not go expecting found reception staff generally helpful friendly not fastest world not unreasonable hotel manager made effort speak us times extremely helpful welcoming breakfast buffet quite good reasonably priced number good restaurants four points sheraton next door lots options massive mall block away dining options well issue ran taxi drivers refusing take us summer palace guess felt not far enough minimum rate staff four points sheraton busier road side street aloft quite helpful finding taxis us not already would definitely stay recommend friends excellent value',
 'glad first person post photos hotel key points property starwood property much cheaper rest shows pretty incompetent reception staff hard bed cheap blinds not quite block sun mornings common areas seem degrading quickly given new hotel side clean tidy important hotel presents good value also quite stylishly designed looks much modern anything else price range location poor typical tourist yes poor not really close much cheaper summer palace places require taxi probably result hours frustratingly stuck traffic taxi drivers also dont know coming east e city centre airport right turn four points hotel adjacent trying scam spg platinum status cheapest way possible perhaps stay two adjacent spg hotels nights check every night whole thought decent value dollar dollar would personally prefer pay double westin chaoyang financial street stayed approx double price real star service thats not budget want assurance international hotel chain hotel perfect lastly hotel may also appropriate university students haidian not pick unless know taxis blcu tsing hua may exceptionally frustrating constant traffic around zhong guan cun street tell taxi drivers go four ring road even though might bit expensive free internet not seem work iphones',
 'stayed one night hotel located haidian little bit remote not mind taking taxi closest subway station costs cny ride hotel represents excellent value money given low prices modern quiet clean rooms also internet use free especially travellors not want spend money hyatt hilton look decent place stay hotel represents excellent choice',
 'hotel located next four points hotel part starwood group wanting downtown location property may not recommend factoring taxi fares town working value otherside rates hotel good rooms basic well appointed tv focused local channels may indication clients targeting however standard hbo bbc etc staff friendly check check times acceptable',
 'stayed bedroomed suite well furnished staff perfect hosts even organised birthday cake mum celebrate could organise massages manicures suite perfect relaxing located cbd not great tourists plenty remarkably good valued restaurants nearby',
 'stayed ascott beijing summer week family centrally located european kids staying days ideal fully equipped kitchen big wal mart nearby modern spacious apartment big lcd flat television service really good important us not speaking language never wait taxi always provided info directions would definitely return',
 'check friends arrived different countries different times greeted lousy way bellboy not help luggage doorman not open door receptionist took minutes greet us no smile despite no guest lobby sum not pleasant room bedroom suite spacious comfy basic amenities bathroom spacious separate bathtub shower area equipped l occitaine toiletries not provide us new ones even tho finished ask receptionist concierge twice getting toiletries shower washing machine brilliant us not clever enough work wash dry days ended laundry hand location central within walking distance train station food places slight difficulty getting taxi tho round corner starbucks ground floor breakfast small good spread standard egg station fruits breads local congee hot food massage spa massage chinese pedicure pedicurist man told us maggie cheung went massage ago quality massage pedicure average',
 'lot searching finally deciding stay ascott beijing bit nervous since would first trip china know little best place stay ended perfect choice people traveling together booked room suite apartment comfortable slept everyone bathrooms worked well group also loved kitchen able little choice ate wish would grocery store closer although made good use eleven across street room washer dryer also definitely plus plenty space lounging around complained internet far wireless goes pick would not count wired connections though shared made not china internet anyway not care much hotel staff went beyond accommodate us left passport taxi upon arrival moment told got right top tracking added convenience also subway restaurant attached hotel may sound silly people weeks china ready put something bit familiar stomach hit spot across street find chinese food restaurant deliver hotel room breakfast included stay great way start morning hotel less minute walk subway entrance maybe minute walk silk market nearby sights hotel clean service great wonderful deal nice accommodations would highly recommend anyone',
 'great large families grabbed large bedroom adults kids great room chinese inlaws really liked kitchen washer dryer big thumbs large lcd tv also heavy rotation nice kids movie popcorn works every friday internet several days hotel guest room isp issue however gm allowed us use conference center internet different isp soon aware prob solved looking casa mia closed however annie italian opening soon right across street never tried casa mia annie great chain excellent service good value great food also tried subway curry rest building fine gym facilities awesome full cybex freeweights treadmills lcds breakfast buffet actually improved stay asked ideas make better kids room oriented towards toddlers small ball pit basic toys yo us enjoyed pool decent temps clean stay learn get walmart faster walk taxi essentials good prices everybody bought lot local food souveniers main lacking hotel not tourist hotel homework find local guide hire like',
 'internet connection not reliable not able connect us stock futures broker view trade markets could not login airline internet check book seat websites yahoo msn messenger service inacessible well front desk tried well no clue no answer fix bed rooms generally big well equipped dryer washing machine safe no instructions tv living room lcd tv room grainy crt breakfast lousy spread limited tilted towards awfuloverall horrible experience internet connection essential water toilet like need steady reliable connection avoid place',
 'travel lot beijing stayed different hotel serviced apartment honestly one best one ever stayed staff always friendly try best satisfied request starbucks minimart several restaurant house deliver food apartment also massage center phone order massage room room awesome place never hotel even serviced apartment smallest room around square meter always stay bedroom around square meter always feel like home away home staff management really helpfull really apreciate way guest treated course recommend residence family group suitable people like space great facilities',
 'stayed ascott nights extremely happy facilities rooms apartment large spacious family perfect families couples bedrooms king bed double queen well equipped bathrooms kitchen utensils dishes needed not cook bought groceries breakfast snacks hotel even washer provided packets soap used gorgeous pool area everday also steamroom sauna private tour not venture hotel always seemed minutes main attractions beijing subway bank machine right hotel would recommed hotel anyone',
 'stayed nights bedroom home away home nice apartment except laundry problem mentioned previous post waiting hours first load learned lesson not want spend vacation time laundry know since small capacity washer dryer loads pieces clothing selected needs washed choose shortest wash time minutes drying time way clothes dry not damp aware white clothes may stained yellow stains probably water least beijing friends told location wise liitle farther sights far taxi drivers unable find location apartment think common problem travellers beijing think taxi drivers beijing notorious overcharging visitors paid different occasions travelling ascott wangfujing street vice versa taxi drivers beijing not trustworthy experience tell trick drivers tell passengers not familiar location would make phone calls verify would start cruising around charges keep going happens times took taxi anywhere huge problem speak language imagine someone not overall would recommend apartment families better places stay beijing single couple',
 'stay nights family reading previous positive reviews trip advisor travel channel beijing special samatha brown friends good thing say roominess place stayed bedroom fairly good value get money otherwise say avoid services extremely slow due understaffing think purposes management despite low cost labor beijing waits minutes hour norm calls housekeeping repair crew come stand poor quality combination washer dryer unit inside apartment takes least hours load laundry wash amp dry clothes still come damp wet complaint management times best apologize planning sightseeing beijing days even find time spend much time laundry still get upset damp wet cloths breakfast greasy chinese items western breakfast items skimpy would definitely not stay despite hype location not easy find taxi drivers hard time locating call hotel get directions faucets basins tubs hard reach wash something see would know talking avoid',
 'although casa mia restaurant closed ascott beijing still serves well families children since serviced apt gym pool play room young children location also quite central next park hyatt highly recommended families',
 'spent six nights bedroom apartment ascott five family members pros fully equipped kitchen laundry spacious living dining area free internet access beautiful swimming pool jacuzzi sauna steam spacious gym new equipments well situated currency exchange desk mini market citibank atm massage shop premises good chinese restaurant across street grocery shopping minute walk convenience store minute walk wal mart minute walk guo mao subway bus station careful cross road taxis available hotel entrance destinations printed chinese take taxis cons no complain one housekeepers polite seemed earnest service not par expected master bedroom bathroom left unclean one day towels amenities shower gel shampoo bathroom glasses toilet papers not enough four sets towels six people keep asking first days not big deal us anyway keep mind serviced apartment mainly long stay expats not really hotel overall think ascott one best options family larger group',
 'hotel perfect family staying beiijing rooms like apartments fully equipped kitchen laundry spacious living dining area stayed bedroom suite rooms large bright room cleaned daily overall clean except carpet stains location hotel not bad located guo mao cbd beijing convenient business trips however not tricked fact appears close guo mao subway station although hotel situated practically guo mao intersection ring road jian guo road subway station not near guo mao intersection absolutely massive subway station across road south west corner hotel south east corner cross road must follow crowd beijing drivers pedestrians absolutely crazy compared north american standards however skilled drivers takes approximately minutes get hotel subway station subways beijing busy take subway rush hour morning evening prepare packed like sardine said subway beautiful frequent effecient get practically anywhere beijing also take public buses easy cheap cash fare hundreds bus lines take anywhere want long buses get middle door fare collector left short buses get front bus driver machine collect money taxis everywhere beijing beware even registered official drivers rip although taxis cheap compared north america drivers seeing not native trick know much trip cost hold map make sure driver not make stupid turns waste time money driver tricks even know going driver simply ignore advice continue beware never take taxis rush hour especially streets like changan jian guo take forever make frustrated hotel amenities good computer use lobby area ask reception wifi lobby beautiful swimming pool hot tub sauna steam also available gym also available food beijing food cheap eat wish cook take hotel shuttle supermarkets also convenient across street buy snacks overall good hotel',
 'husband two sons stayed ascott beijing nine nights convenient location close main subway line definately address printed chinese come airport tucked side street driver may call hotel direction no problem taxis front hotel pleniful nice security always felt safe couple restaurants teahouses starbucks complex well massage place not good convenience store milk yogurts cereal pasta soda etc convenient excellent italian restaurant onsite called casa mia proved invaluable travelling two american kids fickle eaters owner italy food good reasonably priced fresh mozzeralla pizza great us husband enjoyed lasagna deliver room great day touring two tired kids husband actually went restaurant ate alone order sent kids apartment two bedroom bathroom apartment spacious clean large kitchen master bathroom wonderful housekeeping excellent small clothes washer dryer enough vacation pool fitness area also excellent time pool always plenty clean towels good staff desk',
 'stayed ascott october arrived beijing late evening day flying previously written taxi driver diffiiculty locating hotel brought along phone number taxi driver called got directions booked two bedroom comfortable nice room room large full kitchen laundry room dining room living area hotel ten minute walk nearest subway although used taxi time cheap hotel helpful establishing taxi fees front coordinating trip badaling front desk staff speaks good english ate italian restaurant hotel one evening good although waitress litle hesitant english owner chef italian vey helpful starbucks convenience store hotel breakfast good wide variety foods pick besides pearl silk markets enjoyed room massage best massages shop downstairs noticed come room massage service price day shopping sightseeing came handy yuan private massages room one hour relaxing overall pleasant stay',
 'booked bedrooms suite hotels com stay end october wery happy hotel key success factor vacations beijing two young kids large space living room play thanks kitchen able prepare breakfast liked washing machine useful despite fact program written chinese used get food delivered room italian japanese restaurant located building good cheap much convenient tired kids used convenience store hotel buy complementary food yoghort swimming pool great clean location convenient rarely used subway travel time taxi shortened due fact traffic regulations imit traffic still force took us minutes go summer palace even finally extended stay people front desk honest recommanding us book hotels com no availability web site finally booked directly hotel far could see hotel located minutes walk wall mart good place recomend families',
 'friends stayed apartment hotel nicely located near metro stop guomao chaoyang district room apartment two bedrooms large living room full kitchen modest size laundry room though washing machine not work great short stay would even better week front desk works hotel ability book tours change currency get transport computer business center free access also available well two restaurants building subway citibank atm decide actually prefer eat apartment rather restaurants block get fixings make omelet breakfast two issues reason cab drivers really hard time finding hotel use make sure not address phone number every cab ride cabbie call hotel despite card address chinese get directions cabbies willing make call second cab con departure booking cab night pick airport woke find cabbies suddenly wanted early raining bs something concierge pushing wanted push two cabbies luggage wanted paid left hey nyc no money front got airport paid also not agree pay toll though two cabs blame hotel saw concierge take quot cut quot cabbies left',
 'great hotel family family five booked two bedroom two bath suite two weeks beautiful marble kitchen bathrooms large dining living area even washer dryer housekeeping came daily thoroughly cleaned room gym nice pool huge could find taxi easily located nice neighborhood staff also friendly',
 'stayed ascott nights april year stay excellent every respect check fast efficient upgraded huge bedroom bath apartment see photos must square meters location convenient cbd chaoyang meters back road jianguomen dajie basically right behind motorola tower beijinger know meters guo mao subway station third ring road meters china world trade ctr taxis almost always outside hotel room spacious clean fully equipped kitchen separate laundry room l occitane toiletries bathrooms lcd tvs ample closet spaces site facilities everything need restaurants leasing space hotel thai japanese italian starbucks food delivered room italian restaurant good fast mini market premises everything might need short stay citibank atm premises minute walk great gym huge nice views looked newly renovated new equipment empty every time went believe pool closed renovation no opinion service one word excellent example would call housecleaning right would go downstairs gym come clean room come back gym hour later apartment made cleaning lady ready leave words immediate housekeeping request tip beijing airport address hotel chinese least phone number taxi driver call get address',
 'found comments generally true arrived hotel husband toddler rooms huge well appointed grocery store downstairs though small contains many western foods difficult find otherwise reasonable lobby restaurant however husband bad lower back bed intolerable generally speaking hotel beds better basically thick futon thought felt like sleeping hay bale hotel calls one direct chat guest services director switched mattress something said softer basically pack relocate first night late not shape also pool specifically picked toddler closed staff rather limited english seems typical beijing',
 'stayed ascott beijing two months sep oct rooms spacious generally well maintained three rooms stayed issues one resolved without fuss previously stayed star hotel beijing ascott provided larger better furnished rooms cheaper rate building housing ascott includes number restaurants shops thai japanese chinese italian starbucks subway hour convenience store atm large pool gym new equipment reception staff generally speak good english staff not standard china issue would not find buffet breakfast fantastic quite fussy',
 'rented two bedroom deluxe apartment using hotel website came one rooms master bedroom regular bedroom bathroom across hall great family might issue two couples apartment full kitchen laundry room washer dryer small loads work best apartment large well lit felt luxurious arrived room still cleaned small army maids spent time starbucks downstairs reading free useful time beijing beijing papers forget guide books obsolete moment published fast changing china hotel rooms two towers east west access using room card also use room card activate elevator felt safe restaurants couple art galleries massage place convenience store neat tea house building breakfast served nearby casa mia italian restaurant website called continental breakfast much eggs noodles congee vegetables addition usual muffins cereal found staff friendly helpful problems like missing toiletries leaky fridge taken care right away would recommend stay anyone traveling larger groups hotel provides internet access extra fee arrange excursions airport transfers usually expensive twice expensive guomao subway stop close get tianamen square forbidden city easily taxis always available airport shuttles get pretty close hotel take stop guomao yuan not comfortable taxi cost yuan probably better option airport staff completely unhelpful try sell tours great wall expensive shuttle services times would cost taxi course might change olympics hopefully better',
 'not looking apartment somewhere could fit adults kids without pay hotel rooms paid special rate nightly ascott beijing booked ascott website location good could walk shops amp restaurants easy get taxi silk market walking distance apartment divine one nicest ever stayed two bedrooms two bathrooms full kitchen amp laundry obviously set expats stay long term tiny room shanghai absolute delight arrived early paid extra half day check room early seemed pity leave next five days clearly managed cover expansive spaces shopping',
 'family wife kids laws spent four nights apartment ascott beijing room decent although clearly fraying around edges worn carpet room need updating quite inexcusably put apartment wing hotel apts renovated day workmen walking halls returned day smell fresh paint area biggest problem service not par example checked sets towels br apartment sleeps least people not sure think going take turns something asked towels brought two sets asked us sign never happen hotel asked additional sets like extras hand duty housekeepers came told us enough towels could exchange towels not get additional sets one point accused us wanting steal towels engaging front desk finally got extra sets towels clearly not worth hassle minor problems throughout stay enjoyed extra space kitchen laundry facilities price relatively inexpensive ways hassle worth',
 'ascott beijing perfect wanting stay service apartment city added space pay hardly anymore hotel room ascott well appointed large rooms comfortable open spaces also well situated guo mao area line taxis behind easy travel easy relative soon leave hotel taxi enter city increasingly horrid traffic ascott also indoor pool useful cooler months good gym even massage centre right stairs not run hotel permitted go room issue albeit important one ascott beijing quality beds hard say hard not matter firm actually hard not feel like getting support leads unfulfilling sleep service residence caliber certainly disappointment reason may consider staying ascott beijing rating hotel would otherwise quot quot excellent',
 'traveling china four times annually since year staying star rated hotels beijing tried ascott alternative ascott provides leisure business traveler refreshing alternative bonus twice floor space western style hotel suite another attraction ascott location situated desireable area beijing known choyang central business district center government shopping branded hotels domiciled ascott may not name recognition western chains yet need high speed internet convenient location english speaking staff spacious accomodation pleasantly surprised hidden jewel',
 'stayed ascott seven family members june thought pretty nice not really hotel serviced apartment meant used long term business travelers benefit short term travlers ascott several different apartment configurations one options beijing know larger groups stay comfortably rented two apartments two bedrooms two bathrooms night apartments tastefully decorated full kitchens granite countertops stainless appliances etc service good location convenient behind motorola building intersection jianguomen third ring road kitty corner world trade hotel guomao subway station starbucks building several places eat minsheng bank located right across street lobby atm machine takes cards yards street nice need cold beer water hours night like many properties china quality workmanship hotel rooms leaves something desired uneven grout lines messy caulking etc stayed hotels china know exactly mean would one reservation place not seem bother people group words not five star hotel trying hard place still provides one best options larger groups people agree earlier poster interested find photos online ascott website provide reliable idea apartments look',
 'family recently returned day tour china days ascott beijing made fantastic finale got creature comforts hotel nice furnishings linens maid service combined privacy space large apartment mixed group two grandparents three grandsons yrs old mom auntie days hotels staying separate hotel rooms frequent calling rooms get organized breakfast dinner etc luxurious apartment set welcome change price bedroom bathroom apartment seemed new extremely clean washer dryer combo slow better send laundry service kitchen well appointed amp could easily prepare meals maid service helped finish dishes inevitably left behind morning kids big pool hot tub blast much needed energy release every day clean amp pretty big towels younger children babypool playroom adults nice gym breakfast buffet came room rate not great went couple times anyway plus fun see ex pat families basically live ascott location pretty good nice western style market within walking distance would highly recommend hotel apartment building travelling families groups much easier communicate coordinate relaxed touring dealing terrible beijing traffic',
 'get vacation every year wedding four years work hard prepare great vacation months choose asia destination first stop beijing stayed hotel hotel not big room nice comfortable liked enjoyed',
 'boyfriend stayed autumn garden hotel end trans siberian railway trip moscow staying one highlights amazing holiday staying hutong much better international style hotel really felt experienced areal bit beijing loved choice english chinese breakfasts room gorgeous free internet incredibly useful location wonderful minutes walk tiananmen square',
 'staff extremely helpful friendly enabling find bearings providing trishaw facility main road hotel location hotel minute walk qianmen subway furnishings hotel rich tradition may not get western breakfasts modern hotels gives opportunity live like locals',
 'great little hotel booked hotel based previous reviews thought would come recommend went beijing nights see like quite crazy place chinese people seem take advantage tourists every possible opportunity autumn garden hotel however amazing nice people consider great price got location great want get slight feel like living china need walk couple narrow alley ways get hotel close tienanmen square lot sites close temple heaven forbidden city within walking distance also touring company nice cheap tours although chinese less minutes walk away next tienanmen square rooms clean comfortable breakfast simple decent people fantastic talk english helpful picked airport without charge im not sure regular service helpful first time china recommend getting picked taxi drivers talk little english hotel hard find taxi drivers wont know hotel welcomes nicely give map area hotel even mobile phone use stay hotel everything need truly impressed service easily allows recommend contrast chinese met seemed try take every cent little hotel every need without trying charge help offered even things expected pay half day late checkout airport pick want simple relaxing friendly stay try autumn garden no doubt staying next visit',
 'got back beijing wonderful experience staying middle hutong maze alleyways beijing next door tian anmen square inn truly oasis crazy busy city right middle feels like years ago staff welcoming accomodating want taxi one went great wall driver even simple lunch prepared one staff delightful lovely courtyard quiet even though midst chaos real feel old china not downloaded photos yet willing share anyone interested',
 'really lovely traditional style hotel located literally minutes walk away tianmen square well lots eating options amp shops girls front desk friendly helpful spoke good english rooms pretty comfortable modern western style bathrooms since located hutong lots narrow confusing alley ways good idea take address hotel writen chinese characters well phone number taxi driver call directions given mobile use stay took us went north korea week called got back sent car pick us station return also got upgraded bigger room bathrooms pretty much rooms sinks make brilliant nose tap booked usually www venere com excellent website no payment required',
 'looking accommodation visit olympics late major hotels not available booking ioc related room blocks means booked everything everywhere expensive found little courtyard hotel charged least times published rates yet still happy got situated quot layers quot deep main streets either need good map reading skills navigate way find could use free tricycle service would pick either qianmen hepingmen quanjude roast duck restaurant love surrounding guesthouse typical hutong houses one next rather peaceful quiet means not best place stay expecting upper class polished streets fact find least smelly public toilets along way guesthouse genuine neighbourhood location also quite fantastic minute walk less tricycle would bring subway station hepingmen qianmen also tiananmen square big plus like travel local way foot subway rooms not big adequate modern bathroom amenities good strong hot showers room rates include free use internet breakfast chinese western style pick whatever want cannot reach place taxi ready little hassle arrive depart tricycle rider friendly could get main streets arrived chauffeured car driver no clue luckily research found property although paid rate star hotel would not done way',
 'stayed hotel nights start holiday nights returning uk chose hotel change main chain hotels beijing stayed previous visits lovely hotel within reasonable walking distance hutongs lakes houhai amp quanhai metro line short walk hotel taxis cheap plentiful main road near hotel despite busy part beijing hotel exceptionally quite peaceful suite ground floor room bed giantic chinese beds quite hard pillows best pillows ever slept linen spotlessly clean rooms lounge room furntiure classical chinese carved wood gorgeous look not comfortable sit computer room free internet acess bonus rooms bathroom spotless due position room not lot natural light breakfast included deal ok main problem food not hot fact somtimes not even warm said good variety staff helpful friendly staff helpful would highly recommend hotel anyone not wish stay tall concrete block every room',
 'booked hotel based reviews read tripadvisor found everything looking place beautiful clean ideally located close subway easy use gets quickly anywhere city center number lovely little restaurants enjoy amazing dinners less dollars staff helpful frontdesk service impeccable proved attentive exceedingly kind helped us book restaurants wrote directions chinese us show case got lost besides get good exchange rate currency much better one get airport also booked taxi service airport hotel not cheap yuan would usually pay extremely pleased driver met us arrival gate managed check without problem minutes claiming luggage good hour long flight hutong location fascinating absolutely safe tried dumplings place next door recommended one reviewers not look inviting outside decor indeed basic always packed locals good reason food delicious expect pay around dollars meal computer free broadband internet available every rooms also useful',
 'excellent room computer great location close sights breakfast not great service okay',
 'delighted choice hotel situated hutong takes surprise approach road bit scruffy let put hotel quiet oasis short walk lots restaurants old bell drum towers reception staff friendly contrast reports read spoke good english hotel buildings set around tranquil courtyard bedrooms good size decorated chinese style huge comfortable bed room clean nice bathroom good shower even pc room free internet access air conditioning worked although would liked little cooler breakfast buffet decent enough western food ate hotel one evening found good value found easy navigate way hotel edge hutongs would definitely stay',
 'stayed deluxe suite first several nights honeymoon room large bedroom sitting room bathrooms bathrooms large modern clean bed comfortable wooden canopy red silk bed spread mini bar huge flat screen television huge bonus computer free internet access staff polite even kept restaurant open us arrived minutes closing food restaurant dinner breakfast average would recommend going outside hotel meals especially houhai lake area rented bikes hotel adventurous experience negative construction outside hotel road since hotel hutongs road narrow walk muddy construction main road get taxi hotel minute walk north drum tower houhai lake area',
 'hotel character genuine chinese decor pleasing large campus not explore fully restaurant good everything ate well prepared reasonably priced always someone front desk spoke excellent english never problems communication exchange rate offered currency conversion also good request arranged airport pickup rmb bit high side efficiently arranged managed return airport trip rmb quite easily another taxi also arranged taxi great wall rmb slightly high side tried flight bookings travel agent quotes high found much better rates ctrip complaint hotel seems trying make much money side padding taxi rates travel agent fees etc website says laundry room presumed meant could use services washing machine dryer not true offer laundry services prohibitive quot per piece quot rates beware location central minute walk golou metro stop wish little closer right middle quot hutong quot neighborhood though overall good value money beijing good rooms decent prices overall quite comfortable oh yes free computer terminal room internet big plus',
 'booked nights hotel trip transmongolia express travelagent tipped us not lie bamboo garden beautiful hotel one socalled hutongs extremely peacefull need spending day busy beijing staff nice helpfull rooms spacious nicely decorated fully equiped closeby good restaurants bars shops one beijings lakes even within walking distance computer internet ofcourse government keep eye things room usefull pleasant stay',
 'second stay hotel first hotel got better since rooms beautiful tv computer internet access bathrooms well equipped shower brlliant hotel peaceful located hutong not far shops bars restaurants hotel restaurant serves lovely food reasonable prices around main dish recommended hotel everyone know travelled beijing everyone raved',
 'wonderful experience staying hotel experience not start well arrived night taxi driver could not locate lane hotel situated lane found blocked truck car walk luggage last part lane negative stay small hotel historic building room excellentwith modern facilities looking onto spacious gardens staff attentive spoke good english front office helpful quickly attended onward bookings money changingand sightseeing suggestions etc meals hotel breakfasts excellent freshly cooked eggs bacon wide selection chinese western foods location hotel great great number restaurants close must try le little saigon close excellent restaurant providing french vietnamese dishes nearby subway bus many taxis convenient many local attractions including forbidden city walk nearby lake must hotel truly hidden gem return',
 'stayed hotel nights business beijing love hotel location convenient us business appointment dealers moreover staff helpful staying highly recommended hotel everyone',
 'stayed nights late november room wanted actually booked put suite price prior arrival suite came computer included free internet access well free water service average close subway plus felt safe area although alley hotel gets dark night not quot must stay quot hotel stretch feel free scout places',
 'passed dumpling house little quot bodega quot entering hotel grounds knew treat free internet delightful treat morocco india egypt month beds super comfortable clean room nice view courtyard grounds quot oasis quot middle sprawling city no trouble getting cab hike great wall cool commercial district shops restaurants within walking distance go right little alleyway main street oh yeah dumpling house next door killer delightful dumplings mere able room bed instead would change wanted definitely book',
 'first hard time finding taxi airport would take us hotel none knew finally found driver willing try find called hotel cell phone took us directly hotel no problem hotel small alley lined little stores restaurants busy main street lined restaurants shops lots taxi take wish go subway short minute walk hotel take around city even cheaper fast taxi hotel beautiful comfy room looked gardens bed soft compared beds slept china free internet plus also computer room ate hotels restaruant breakfast nice blend asian western food rmb wish bells whistles large hotel not stay small quiet friendly hotel pleasure return night',
 'delighted bamboo garden hotel gardens lovely room nicely decorated comfortable enjoyed stay much food hotel restaurant delicious forewarned first time walk alleyway hotel might think made big mistake not pleasantly surprised awaits ladies front desk helpful efficient not exactly warm charming perhaps cultural difference close subway little way south terrific park lakeside eating choices wishing great time beijing',
 'stayed bamboo garden hotel beijing leg china tour primarily not want generic looking hotels much not disappointed located hotungs not quot famous quot taxi drivers always helpful able go back no problem help hotel card staff friendly helpful simple service feels genuine none super trained star hotel types went together month old yr old kids staff kind entertained waiting reception confirmation taxi etc rooms ok clean huge firm beds baby not like crib provided though small slept us huge bed great year old son loved hotel much look garden blue birds especially red lanterns night still talks bamboo hotel asks us go back husband best part massage really relaxing day touring room computer also great not room bring laptop kiddie gear several small eateries around not get try drumtower also nearby drumtower places interest stroll away definitely good location especially love walking biking around not walk much though kids tow taxi not hard come',
 'really enjoyed stay bamboo garden hotel next trip january also staying thank much kindness warm hospitality especially help visas ciao kisses children',
 'like beautiful bamboo oasis middle urban beijing bamboo garden hotel authentic beautiful cozy place hang hat asian inspired rooms full comfortable chairs couches come equipped computer flat screen tv meticulously clean bathrooms mattresses bit hard super soft bedding makes grounds hotel great explore couple quaint ivy covered courtyards red lanterned walkways mini ponds w koi breakfast buffet yuan extra convenient delicious front desk staff speak good english attentive tours booked desk money changed well location not beat five minute walk subway definitely best way get around town minute walk hip part town trendy restuarants popping opted airport pick amp driver right time highly recommend bamboo garden hotel enjoy',
 'bamboo garden hotel located minutes gulou subway station hutong one reach bell drum towers houhai lake less minutes walking especially lake quiet nice lots shops restaurants public dancing singing etc hotel quiet nice courtyards lots stuff care guests standard suite app rmb close olympics nice large clean equipped large flat screen tv lots foreign channels computer broadband internet breakfast good relatively pricey rmb small shops supermarket around corner especially enjoyed staying small hotel hutong area not large chain hotel seem located mostly main roads lots traffic',
 'stayed hotel long time ago would highly reccomend chose hotel read quot claws dragon quot john byron john pack biography kang sheng high level politburo member cultural revolution planing staying read book facinating background',
 'best part hotel not hotel district located residential area old part city walled district known huotang also guests independent travelers not encounter tour groups hotel restaurant excellent cheap semi deluxe room small adequate bathroom fine lots hot water air conditioner loud took staff day two get temperature right beds hard everywhere china housekeeping put quilt underneath sheet us service great even not find anyone speaks english booked sending wendy e mail hotel website arranged stay excursion jinshanling part great wall usd arrange airport pick usd expensive cab not risk driver not knowing place hotel close subway stop line take sites',
 'recently spent nights bamboo garden hotel husband teenage son taxi driver struggled find hotel amp stop get directions searched hotel concerned area run known hutongs however soon arrived knew found hidden gem room filled authentic furniture yet modern features hotel amp grounds peaceful particularly enjoyed visits tea room underfloor fish pool staff friendly would not accept tips would definitely stay',
 'could not agree greystones took words right mouth wife also stayed april thing would add greystones comments would hotel courtyard also beautiful cherry apple blossom full bloom ponds waterfalls goldfish however must say feel little sorry goldfish quot font quot great little hotel excellent value money',
 'stayed nights april found little oasis melee noise smells sounds would certainly recommend hotel staff friendly laughed attempts try say hello thank chinese try help pronunciations rooms clean decorated traditional chinese style duvets silk warm comfortable tea tray provided bathroom extras food excellent stayed dinner breakfasts morning teach girl behind bar make gin tonics took tea tea terrace served tea boy long spouted kettle hutong pass public toilet smell bit adds life city one might disappear quickly rate new building beijing hotel bordered block flats overlooks garden',
 'family four stayed bamboo garden hotel booked two rooms clean modern lovely son spoke chinese helpful hotel staff booked driver hotel pick us airport never arrived fortunately son met us airport took taxi hotel lot less quoted hotel website staff grounds magical sightseeing wonderful sit patio drink beer among blossoms hotel staff helpful friendly attentive rooms flat screen tv computers internet access bathroom soap shampoo toothbrushes toothpaste among things hotel located hutong stores sold food beer tea etc room fridge eat left goodies dinners hotel located near many places eat wonderful importantly hotel blocks subway great way travel beijing fully recommend hotel',
 'fantastic experience frequently travel business time holiday took wife china bamboo garden hotel found nice kind staff english spoken western breakfast available andthe internal restaurant also good hotel old noble house former imperial minister clean quiet nice wide garden internal relaxing sight hotel situated hutong area arriving taxi entering small street inside hutongs could doubts booking not worry area absolutely safe secure entering hotel environment think entering small paradise different time feel real chinese life living fantastic environment hotel different usual buiness travel hotels spent days beijing non conventional excellent hotel recommended friends sure next time beijing reserve bamboo garden',
 'lot like bamboo garden lovely rooms beautiful garden great location hutongs lot character free internet biggest drawback seemed getting back end day not car driver beijing guide write name hotel directions mandarin give taxi driver however taxis not seem want drive hutongs clear get one night four taxis refuse drive us finally found one would never drove us hutong understand quite narrow never even dropped us right one fortunately first night showed directions local resident able point us right direction thereafter memorized get food breakfast one dinner ate average although liked many things hotel would not stay unless driver knew would take back end day',
 'bamboo garden hotel wonderful oasis calm hustle bustle beijing stayed first trip china wanted stay someplace little quot traditional quot ended perfect choice courtyard gardens pretty facilities general nice restaurant good note long spouted tea kettles rooms not luxurious per se comfortable enough jetlagged body laughed read one negative review criticizing hotel not marble floors soft fluffy towels give break china want soft fluffy pillows stay grand hyatt probably not place want bit traditional experience little adventurous stay notes others commented make sure cash hand pay taxi town taxi not associated hotel not added room fee airport atm would recommend using heading town hotel also change money hotel located close subway stop beijing subway cheap easy way get around town make sure hotel name chinese map case not find way back applies hotels china seen mixed reviews front desk staff personally woman helped us stay helpful arranging activities like beijing opera transportation took night train xi beijing',
 'bamboo garden beijingan excellent choice delightful buildings set beautiful courtyards hutong location excellent two blocks metro delivers one forbidden city rooms excellent free computer good restuarant plenty cheaper ones easy walk organised excellent vehicle driver guide visit great wall',
 'returned trip china say stay bamboo garden favorite neighborhood safe interesting wander around two blocks drum tower block subway station room lovely gardens delightful enjoyed restaurant much want hotel true chinese feeling place not say enough staff helpful friendly single woman felt safe hotel area communications hotel promptly responded request non smoking room honored',
 'pleasure spend last evening two week whirlwind trip around china grounds lovely peaceful hutong hotel flight back beijing arrived late night hotel staff airport ready receive us whisk us away hotel check efficient bellhops courteous quiet taken aback beauty room asked room garden view eyes beds covered lovely chinese red comforters beautiful traditional chinese furniture computer internet access immaculate bathroom windows opening garden spent peaceful night morning room enjoyed short stroll across grounds far away chaos beijing another world hotel enjoyed lunch hotel restaurant tea served long spouted pot table positioned top transparent floor could see green pond courteous service delicious food eight treasure tofu pot bamboo shoots mushrooms sweet sour pork beijing style noodles loved meal would go back stay hotel fact list places revisit china',
 'good hotel three star rating staff friendly neighbourhood not exciting near beihaipark walk room beautifull garden even pity raining not sit garden free internet computer hardware error not use repair didnot came',
 'bamboo garden authentic feel soon step surprised find flat screen tvs room pc fast internet access using write review cons room could bit cleaner quite lot dust aircon not really work well breakfast not highlight not really recommended pros rooms full character comfortable feels like staying real china perceived one anyway location close old beijing quarters pleased not book one characterless tourist traps grounds gardens beautiful peaceful overall felt good value good location nice environment',
 'like others problem car amp driver booked hotel pick us airport not show quot problem quot said quot sales desk reception quot hmmm fortunately late night government taxi domestic terminal cost rmb rmb less hotel wanted also never found taxi driver spoke english dropped wrong guesthouse little lane confusion quot zhu yuan quot quot ju yuan quot wandering unlit laneway midnight pleased finally see treasure hidden behind tiny entrance gate room fantastic rooms recently redone view ground floor window huge park garden no noise nearby reconstruction reached inside double glazing perhaps despite ferocious summer heat room always cool maybe touch cool bed firm asian style noticed nagging back ache suddenly disappeared surprised see computer internet provided free room along flat screen lcd tv cable not many english channels enough find weather headlines room rates higher expected recent rate hike expect rmb expected suite enjoyed much not complain staff helpful asked otherwise would sit back things ready preferred always bothered time ask no matter trivial small jumped english barely passable little chinese always help one breakfast restaurant mixed buffet asian western continental plus cook would whip eggs meal certainly good preferred hutongs early morning could find pork buns jiao rmb lovely spinach rolls jiao certainly great right rather marble palaces downtown bought beer pi jiu shop next door rmb keep fridge return hard day shopping heat fabulous occassionally splurged beer restaurant terrace sit enjoy garden lighting got simple adequate haircut next door rmb hotel arranged car driver great wall simitai probably dearer around rmb could not bothered trying bargain official tourist agencies told night finally main streets nearby mildly interesting not hugely westernised not expect wide choice meals not lot shops though drum tower close subway several bus routes take shortcut hutongs get quickly hou lake bit hectic bars amp cafes tourist shops wonderful scenery overall bamboo garden like prize loved return day serenity secret joy restored revitalised us entire week stay',
 'first impressions hotel not good would booked hotel driver collect airport surprised asked hotel pay driver directly cash rather cost added hotel bill enough chinese money pay driver hotel website said offered currency exchange services tried change nz would not accept quot limited currency exchange quot would accurate unless something like us luck staff member dealt not overly friendly helpful no problems setting great peaceful shown lovely single room full character fabulous bathroom free internet access later booked additional night got double room good no internet bit drain smell bathroom later discovered get character hotels part package no problem close bathroom door beds comfortable slept trip ate dinners hotel restaurant food ok breakfast buffet adequate also try local street vendors dumpling shops restaurant staff spoke little english not try spa go left main gate explore hutongs find blind massage place awesome mins walk make fabulous location staff speak limited english helpful ask write destination characters show taxi drivers also ask write characters hotel name driving directions taxi drivers never find hotel excellent value money offered good balance character comfort',
 'arrived evening street drive little ominous dark asked see room signing pleasant suprise clerk said room chinese style put us guard rooms appear recently remodeled may chinese style western touch home flat screen tv english speaking stations nice sitting area tea private veranda overlooking courtyard view courtyard reminisant mountain scene staff friendly wants please food good breakfast western style lunch dinner chinese menu nice place finish trip china quot aaa money quot',
 'stayed nights vacation best part hotel classic lush chinese garden especially dining restaurant patio beautiful grapevine cover nice view garden relaxing meal drink hotel not exactly comfortable used amenities services star conference hotels bathroom small provide couple thin towels location fairly good takes minutes walk nearest subway station absolutely faster efficient taking cab guests older tourists travel groups although place much novelty foreign tourists want taste old beijing not think choose plenty old beijing see city day would rather come back hotel room comfortable bed nice linen big marble bathrooms equipped high quality shampoo large soft fluffy towels stuff bamboo garden not provide booked small suite twin beds night increased rate spring suite would',
 'hotel brilliant good location away real hussle bussle beijing still close enough get everywhere easy enough tube min walk away good links everywhere want go not taxis always easy hail room nice large comfortable everything could ask nice view garden staff really helpfull trip great wall booked throught youth hostal round corner could not fault make sure hotel written chinese symbols first arrive little hard find middle hutongs loved hotel love beijing would stay instant',
 'could not better go next time sure excellent location far better crowded not interesting center city flawless service staff helped us every respect arranging trips maps amp directions taxis even currency exchange bank rate beautiful consistently clean rooms traditional chinese decor make great experience no need look hotel one perfect march',
 'oh tea house oh gardens oh wild vines growing roof outdoor restaurant adored place staying return china august booked novotel peace hotel beijing first arrived adoption trip paranoid safe room cash important papers etc well two days hotel fine enough could anywhere switched bamboo garden driving long alleyway past hutong people actually still living working old times many torn favor gleaming skyscrapers olympics approach felt like getting taste real beijing hired guide kept us running around like crazy day got back bamboo garden like weight literally flew shoulders light able put important stuff hotel safe behind front desk well not stay hotel definitely stay one hutong hotels simply beautiful magnificient beds twin though la lucy ricky prepared',
 'loved staying vacation october much experience staying bland western style hotels beijing best things place big peaceful courtyard middle reception staff speak good english bar really nice little waterfall fish swimming around location great mins walk subway station would really recommend using subway much less stress deal beijing taxi drivers vacation two bad experiences taxi drivers charged us times proper price journey stuck public transport found really easy people mentioned bamboo garden hard beds honest actually found softer lot hotels stayed china dont seem many travel websites book rooms hotel booked emailing thru address website standard policy chinese hotels completely ignore email enquiries receive found bamboo garden respond enquiries really quickly office hours go back beijing would definately stay bamboo garden',
 'stayed bamboo garden early september nights looking place character vs usual star properties bamboo garden fit bill room one standard suite rooms front room containing chinese style furniture tv bedroom large somewhat hard bed new tv c unit bedroom faced front alley quiet bathroom small functional clean issues not bother response may vary front room not kind place would want sit relax furniture little severe plaster walls near bathroom little soft showing signs moisture damage hard bed would concern stayed longer took sleeping pills first nights help get jet lag really not notice best aspect hotel location beijing hutong north side city minute walk south gulou subway station alley main street old style courtyard building rooms newer looking building inner courtyard not see since not star hotel prices breakfast internet access laundry etc not unreasonable location means lots options ate several times dumpling place alley hotel english menu probably used tourists hotel eating mostly saw chinese eating youth hostel minute walk south main street yuan per hour internet access relatively inexpensive tours offer another minutes south houhai lake area loads restaurants bars historic sights delightful day walking around hutongs lakes north side beijing relatively easy get summer palace great wall taxis cheap traffic make difficult times reach areas usually took subway get close taxi rest way return beijing tourist would stay business trip especially destination cbd east would probably pick star property closer destination instead',
 'booked three bedroom room nite room came queen size bed also included kitchen frig microwave washer dryer also dining area living room could sit night go booty collected days shopping rooms spartan lacked color room clean location great would highly recommend hotel everyone except leon helmsley would probably prefer astoria',
 'traveled beijing june friends needed inexpensive hotel would hold large group century towers beijing hotel perfect made reservation www sinohotel com nervous first not familiar customer service reps fantastic responding spastic e mails quickly great care arrived hotel breezed check given price quoted sinohotel com no issues stayed bedroom apartment style space quot large quot version offered website full bathrooms american standard fixtures full kitchen dining room even included washer dryer unit though not need use apartment clean air conditioned spacious even us plenty room relax hotel across street huge supermarket ended cooking breakfasts room saving even money kept lots cold bottled water fridge take us adventures hot dry summer weather beijing room included large flat screen tv living room cable english language channels like bbc simpsons really nice aspects hotel include work room basement treadmills stationary bikes rowing machine ballet bar free weights weight machines hotel restaurant small serves good food wait staff china speak little english learn basic chinese phrases expec smile point lot traveling shanghai summer century towers location would absolutely stay think price much cheaper hotel chinese hotel not foreign chain paid usd night large bedroom apartment style room us price certainly right',
 'hotel city centre minutes walk square none taxi drivers knew hotel show map least stop ask directions staff not especially friendly organised staff restaurant not welcoming solo travellers nights sandwiched group schoolgirls spent nights running corridor sqealing hotel shop vastly overpriced grocery shop road lot cheaper sure better hotels beijing price',
 'hotel well located good c quality star hotel fact remembered evaluating ratings easily accessible places want go taxis cheap buses get hotel write name want go take hotel card pleasant courtyard sit around access coffee shop beware price coffee good breakfast upstairs dining room asian american lunch buffet good massage establishment hotel',
 'large hotel caters large groups two lifts manage large number people peak times difficult get frustrating staff encountered far friendly tour guide commented received large number complaints guests stayed say though room roomy lovely clean',
 'husband recently stayed dong fang nights although cannot comment location transportation organized whole stay must say room clean provides basic necessities major disappointment bed love soft bed unfortunately bed typical chinese form not soft staff always smiling always helpful content level english breakfast included package not bad health buffs think could problem us filled stomachs long day tours no complaints warned walls bit thin woken one point noise next door not ruin trip something consider wink wink overall pleasant stay no regrets considering spot choice without research',
 'stayed two nights nice room enjoyed breakfast also dinner hotels evenings nice also affordable ordered menu seemed special people buffet downside not easy reach public transport travelled nearest metro station heping gate station walked zhushikou east st walked small side street go airport caught taxi preordered reception',
 'stayed dong fang hotel beijing three nights beginning china tour hotel good continental breakfast many choices western asian coffee coffee shop also quite good front desk helpful spoke enough english us understand found sitting beds made seem hard sleeping actually quite comfortable tv received three english speaking channels money exchanged front desk also atm lobby thought best feature hotel proximity tianeman square able walk minutes overall pleased experience',
 'last stop organized tour shanghai xi finally beijing rooms comfortable clean staff helpful spoke enough english successfully communicate diverse group travelers spoke heavily accented french german russian australian etc english also daytime assistant manager handsome charming jet li look alike great place stay beiing best',
 'stayed dong fang couple days part tour package great wall marathon incredible experience would recommend even non runner impression dong fang brand new opened prior arrival hallways smelled like new carpet everything lobby restraunt rooms clean employees also new working english phrases whole pleasant helpfull checking walked hotel tiannemen square certainly not short walk minutes enjoyed scenery walked one classic quot hutongs quot street market en route otherwise best bet get cab hotel popular sites location possible downside otherwise lobby nice little bar great authentic food restraunt rooms nice amenties would expect modern western style hotel include little soaps shampoos',
 'stayed dong fang hotel beijing mar organised tour round china bit concerned reading reviews site pleasantly suprised staff welcoming registration went smoothly double room looked like refurbed probaby due olympics bathroom decent size usual freebies dissapointment restaurant food wasnt much may group buffet time cannot comment indvidual meals downstairs lobby coffee house pleasant although little expensive alchol would defineatley reccomend hotel beijing good not little drab pollution terrible went away sore throats going compete olympics beyond',
 'nice hotel rooms modern amp clean breakfast lovely amp good choice surrounding area shops amp restaurants nice coffee shop hotel bit far visit sights organised tour great independantly bit far room floor fab offering lovely views city fairly quiet high apart end chinese new year fantastic amp treated fireworkds firecrackers city',
 'first hotel stayed part trip voyages jules verne arrived friday january given room floor although non smoking room fact smell slightly smokey smoking allowed corridors room ample size found beds comfortable room safe decent sized bathroom powerful shower bathtub reception staff polite changing money not problem rate better back home england offering almost yuan pound little niggle hotel fact staff bar not consistent drink prices four gin tonics small white wine cost around evening crowd us persons usually would meet bar end sight seeing trips usually around drinks find annoying one night bottle beer yuan next night would charge yuan ok know extra good customers average couple would drink bottles no need rip us way bar closes midnight directly across road hotel small brothel scantily clad girls would parade large glass window touting business not problem never came hotel prude maybe offended group consisting various ages nt problem fact talking point went shanghai second part holiday stayed jinshajiang hotel joke really appreciated nice dong fang comparrison rated hotel three probably derserves three half',
 'booked nights part tour bed hard could slept floor bed linen pillows smelled smoke hotel staff not friendly although doorman good room not clean buffet breakfast good range choose buffet would not stay hotel',
 'comfortable clean star hotel centrally located beijing although given size city still taxi bus ride sights friendly staff pleasant coffee shop older part building lots character distant views higher floors beijing smog good variety european chinese foods breakfast cafe named date original part hotel built doubles great bar check address carefully make sure right hotel dongfang hotels means dynasty chinese',
 'hotel booked stay end tour bit apprehensive great exceeded expectations able check overnight train journey shanghai staff helpful friendly although not spoke fluent english room spacious bright spotlessly clean lovely comfortable bed modern clean bathroom no bathtub shower bed linen towels changed bathroom toiletries replenished daily breakfast extensive western chinese buffet eggs cooked order busy well organised insulated jugs tea coffee tables internet available business centre coffee shop also good problem beijing taxis didnt seem want take westerners members group problems well would bring back hotel fixed rate rmb going city hotel called taxis us several times fare metered usually rmb happen city flooded westerners olympics apart great stay silk street shopping centre great shopping night went snack street near wangfuging street well shops one side road loads food stalls sorts food cooked wait great experience brave try scorpion hope return beijing would stay dong fang hotel',
 'hotel ok use bit updating somewhat clean rooms bathrooms breakfast buffet quite extensive western chinese styles guests allowed smoke dining room internet access business center first floor minute hotel minutes walk merry mart supermarket get supply bottled water snacks essentials non legal cab drivers hanging outside hotel sure get one uses meter costs get hotel wangfujing street tiananmen sq forbidden city vice versa driver quotes fixed price find another cab quite pushy hotel apparently not discourage illegal cabbies trying get customers inside hotel',
 'recently stayed beijing dong feng hotel part exodus adventure trip exceeded expectation hotel recently refurbished rooms large comfortable bathroom clean spacious fresh towels everyday also buffet breakfast every morning including fresh fruit juices eggs sausages toast etc tea coffee staff friendly great location not far main sights beijing would stay',
 'stayed hotel part great wall marathon group rooms totally refurbished still star good location relatively short walk cheap taxi tianemen square good breakfast included price staff speak english',
 'dong fang hotel included trip lobby nice hotel rooms simple outdated clean employees friendly no problems breakfast simple western restaurant stayed one week location perfect walk minutes tiananmen square forbidden city taxi centrum cost minutes hotel tv english channels hbo overall ok hotel stay rooms simple choice maybe go higher standard one r p netherlands',
 'stayed dong fang hotel beijing around month ago october several days lobby quite decent initially overall hotel seems good however closer inspection hotel quite dirty rooms not nice however perhaps since first time china typical standard yet british standard not really good enough no means terrible hotel means reasonable accomadation stay another problem hookers everywhere hotel called karaoke bar lobby nightclub no top floor yet quite clearly brothels though perhaps typical china slightly unerving',
 'low price decent hostel located famous hutongs middle old beijing like km south tiananmen square minute walk reach hepingmen subway station',
 'wife amp stayed september weeks room main hotel room quite large relief first class shower towels bedding changed regulary side storage space clothing no big deal ask reception write chinese want go also card give taxi drivers show want get back thought breakfast far dear not miss food surrounding restaurants fantastic cheap mins walk tianamen square resist temptation not wonder many shops way square forbidden city also mins walk station hepingmen train fares yuan uk anywhere unbelievable easy use tourist train map free managed get sites train even though taxis reasonable make sure put meters beware tut tuts trick say get destination swear blind said also took bus zoo hours drive interesting would highly recommend hotel clean room excellent service helpful staff ideal one wants save money excellent shopping around',
 'beijing last stop three week trip china stayed far east nights would give stars could staying variety places far east seemed adequate although bit pricey private rooms based experiences chose hotel location convenient near subway tian anmen walk hostel located hutong really enjoyed seeing surprised saw several comments people not feeling safe area grossed hello fairly poor neighborhood developing country never issues felt threatened way people still selling fruit late night not desolate plus several hostels located nearby hotel istelf fine nothing fancy rather grim communist decor cleaned well every day one negative no cab drivers knew hotel even chinese map arrived cabdriver difficult timetrying drive narrow streets blocked bunch bikes parked way ended getting dropped main drag walking hutong since less bother probably quicker',
 'stayed nights traveling another couple teenage son stayed hotel part found adequate rooms simple clean comfortable shower great especially liked restaurant hats chef breakfast buffet good hotels felt bit steep considering meals like rmb booked great wall hike hostel convenient leaves hostel good shape not miss hostel within walking distance many traditional tourist sites loved fact located hutong area nice several computer areas lobby coffee bar area restaurant would stay',
 'great location clean friendly well priced place not five star perfect base exploring biejing area attractions stayed nights wife teenaged daughter father law comfortable safe good neighborhood easy access buses taxis minutes walk square forbidden city would recommend anyone not try restaurant ate local cafes variety couple convenience stores next door everything cold beer ride airport',
 'greeted scowly faced male receptionist servicing another guest guest asked wireless service scowly faced receptionist not seem hear understand guest question answered pointing another traveller lobby laptop seemed wireless connection thought staff person not understand customer question english chances staff speaking better english guy even presented american passport guy continued speak chinese also book train ticket nanjing june since one staff person poorly demostrated english speaking skills decided try book ticket chinese june wanted leave beijing not money said would pay insisted pay went atm got funds paid day thought everything ok returned sightseeing next day not gotten ticket yet wondering would get around p enquired quot suppose leave today june quot bullshit said going pay june not leave however continued argue thus blaming giving faulty information asked refund called beijing railway station see possible paid rmb sleeper really not want pay another ticket unfortunately train already left could not get money back customer review wrote loooong note telling management happened least partial refund hotel stay woman bad customer service behavior read review got quot problem come talk manager quot response never get money back',
 'bfeiyh hotel converted youth hostel tricky find first time amidst hutong certainly appeal gives bit traditional beijing close decent budget option nothing special thing would warn against agents work within hostel helpful friendly easily beat prices popping one many agencies nearby air tickets trains attractions',
 'far east hotel hostel stayed hotel upon arrival receptionist would not allow us check perceived problem husband immigration status really upset rude would not concede probably not know much immigration agents country allowed us country airport stamped husband passport finally given room long discussion wanted go bed transcontinental flight later manager apologized still really upset room big two twin beds no frills advantage right across street tour agency later found offered tours much lower price rest agencies around city budget good option need little patience',
 'stayed nights november liked really close tiananmen square cheap around usd night booked private double room hotel located hutong alley looks shady first totally fine great coz youre really close good food fairly cheap food rooms pretty basic no frills anything small tv bar cafe internet cafe downstairs convenience store buy water snacks also laundry facility full restaurant building booking tour agent also available great great wall tours city tours tickets chinese opera definitely adequate backpackers hotel hostel downside think not really close subway station walking distance main beijing sights tiananmen square temple heaven even one opera theaters would probably stay',
 'hostel situated within beijing traditional hutongs adds character hostel beautiful traditional courtyard friendly atmosphere cafe excellent variety food actually got addicted french toast chinese food well hostel close one main metro lines variety shops restaurants near also bike hire brave beijing traffic clean friendly staff speak excellent english',
 'hostel rocks stayed hotel first night stay called direct japan using phone number found lonely planet guide no problems communicating securing room however got hotel room fine real non event wandered hostel part property across road instantly realised wanted booked dorm bed rest week moved next day say fond memories days far east met lovely people courtyard lovely communal meeting space everyone open friendly never felt lonely although wanted space people understanding first time travelling alone loved experience hostels thailand europe prepared huge groups year olds screaming none people seemed bit older lot people travelling alone couples naturally lot open making friends yes area feel bit run full character get real sense china slowly trampled upon big bucks commercialism liulichang close beautiful street best place spend yuan amazing book shops wealth chinese pen ink prints illustrated books beautiful gifts souvenirs carry get smaller shops stalls sell variety stuff including tourist tat find elsewhere lot choice better quality stuff tea shop unit hope still sold amazing jasmine lychee tea lost woman card forever regret said shipped overseas anyone info please get touch actually went could not choose understandably heard hostel still standing great job thought could contribute tuppence worth really recommend yes bathrooms not always clean apart no complaints',
 'definitely not hostel lovely hotel wonderful area possibly friendliest city world service prompt professional rooms spacious clean comfortable water hot air con worked ever return beijing stay far east international youth hostel p watch tea house scammers exiting forbidden city',
 'stayed four days weeks olympics could not hoped better location smack middle charming busy hutong one hutongs open us visible least not destroyed olympic games short exciting walk tiananmen square rooms nice hostel everything needed got try breakfast buffet busy exploring night life get early breakfast great lot fresh fruit many different kinds juices much immediate surroundings hotel men women children outside drinking tea playing chinese chequers looked us quick wash hutong fantastic restaurants everywhere great cheap food originally thought could manage everything still found great advantage functional tourist office building bought tickets climbing wall acrobatics airport taxi definitely staying ever return beijing loved',
 'recommended place someone xi got hated beds loved everything else could not gotten better experience every day chinese life ate steamed fried dumplings every morning road spent night wondering allies alone girl slept safest place ever people great would live area could hostel staff jam really love miss shen charge travel office say not mind hard beds stay long near everything easy find close tiananmen',
 'good central choice price clean reasonably sized rooms lobby shop decent breakfasts pleasant basement bar internet access hotel also runs youth hostel opposite nice cafe attached not sure much english spoken staff best helpful hutong location quiet pleasant short walk south liulichang little hepingmen metro station handy bank china branch walk qianmen tiananmen easily problem despite map cards issued guests party not speak chinese trouble getting taxis locate hotel taxis refused even try find place probably take student group despite mainly location bar nb cars motorbikes get narrow street hotel tour groups using buses carry bags main road',
 'far east hotel youth hostel minute taxi ride cab fare beijing west train station located hutong currently undergoing major refurbishment not expect walking streets dust free check main hotel right despite website putting picture older style building twin rooms clean bathroom bit slippery wet no bath shower partition toilet shower one space enough hot water two people staff friendly checking problem free aware card key get room facing picture side across hotel traveller cafe great breakfast lunch dinner order french toast great especially spent many hours train book tours hotel booked tour great wall per person private car no guide necessary hotel minute walk tiananmen square minutes walk temple heaven lots see explore even hutong hotel located',
 'decent hotel not cost lot not expect lot thought clean place stay main complaint beds literally hardest beds ever slept pillows badly need replaced hotel staff decent',
 'experience hotel felt completely home seen different rooms cheapest twin bed room one best small really not much look butit place sleep using not find sheets dirty others complained saw maybe water spots near ac vents bathroom like walk shower hot water hours room fridge tv complaint beds hard hours sleep would start feel pressure points find constantly tossing called deluxe rooms exactly standard room except wooden floor instead carpeted floor waste money called four bed room room basement hotel bunker beds not get fooled booking one ugly spot hotel restaurant awesome served chinese russian food hungry right thinking waitresses kitchen staff knew would come eat lunch dinner like clockwork must good breakfasts morning however simple servings eggs ham cereal muffins no bacon hash brown china not think coffee good try black tea well excellent part staff nice family another room problems sink staff came immediately unclog remember china new year came everyone room serving people mooncakes provide tours not look service restaurant great guy peoples laundry easy deal troublesome staff members though girl cafe bar sighed gave tired look asked coffee chinese often wheretheir emotions sleeve not bother much way big screen tv selection dvds people choose cafe cool one time asked staff member help find restaurant interested since not know english name know chinese name asked quot not give quot not expect best service sure not bad little pay watched people put hour shifts never seen day two weeks would grumpy absolutely best thing hotel price right middle busy hutong full things eat buy minutes away bank cash travelers cheques quan jude restaurant literally spend day walking old streets surrounding hotel whichare quite beautiful look stores full art antiques statues weapons everything chinese also near tian anmen square forbidden city tiantan park friendship hospital also nearby caters westerners doctor cured quot allergies quot herbal medicine not kidding no doctor could ever would make note trip beijing wangfujing shopping district also nearby taxi drivers deny knowing hotel tell take near quan jude not even city block away guide entrance area hutongs hotel easy remember whole location see',
 'not expensive rooms ok bathroom little clean everybody exept clean lady speaks english close city highlights really chinese neighbourhood like really book kind day trips hotel convenient not expensive',
 'read good things hostel looked like best bet beijing came train station subway headed main road subway stop not sure street turn residents saw suitcases assumed heading hostel along walk people made sure turned right streets also tall building easy spot got close reception desk friendly spoke english well enough lobby quite fancy looking reassuring travel desk not use used lonely planet advice instead available small shop selling snacks good restaurant buffet breakfast not included price little expensive chinese standards huge spread lots western dishes prefer restaurant good chinese dishes dinner reasonable prices beer super cheap movies playing every night two free internet kiosks wifi available free restaurant know lot western news sites blocked thanks chinese censors stayed bed dorm rooms found clean clean linen table work roommates nice found hostel well run like everything planned ahead time make smooth experience visitors went laundry girl staffing room make sure could figure machine not break shower rooms great lots hot water clean even heat lamps changing areas not cold get one design flaw shared toilets dorms way hall toilet paper kept shower room need toilet paper holder toilets women toilet good men toilet bit stinky need remember men pee floor needs cleaned often reviews complained neighborhood thought felt safe neighbors friendly enough buildings always torn china always seems rebuilding everything think looking cheap well run hostel place great great pick budget winter courtyard rooms closed freezing main hotel open warm big plus temperature cold outside',
 'several good things central location not expensive cheap restaurant otherwise find city reception lady could speak english least hotel nobody could not understand anything english negative things not clean bed shirts bathroom catestophy water shower floor hole ground br well way center go poor district really poor depressing view things not important enjoy stay',
 'stayed far east hostel september first trip china indeed asia trusted travelling buddy would not lead astray youth hostels hostel located hutongs minutes walk tian amen square forbidden city bus summer palace also departs nearest subway minutes bank china several tasty restaurants vicinity visit quot beijing old folks restaurant quot peking duck double room en suite cost think dorms available linen changed every day fresh towels soap toilet paper provided breakfast western style buffet internet cafe bar restaurant premises staff could not enough help us arrange accomodation tours travel advisory desk stayed open midnight bureau de change available however not travellers cheques',
 'booked hostels com stayed hotel side hostel us night two people no problems reservation property took credit cards normal hotels not necessarily hostels location hutong excellent not stay want western location neighborhood narrow street lined restaurants laundries mini marts produce markets everything need sure get oranges season great travel guides recommend tour hutong beijing stayed one location half mile south hepingmen subway stop walk left east side street turn left sign hostel two short blocks close enough walk forbidden city rough guide map beijing came overnight train shanghai successfully navigated subway yuan per ride half mile walk hotel easily see get lost not know subway stop get also map hostel brochure helpful cab drivers usually show location larger city map orient well hostel needs improve map directions brochure taxi drivers restaurant first floor hotel excellent breakfast buffet yuan good chinese food dinner reasonably priced price large bottles tsingtao beer ranged yuan hotel basement bar yuan hotel restaurant yuan cents us convenience store next hotel room refrigerator keep water beer cold minor issues shower leaked drained across bathroom floor air conditioning turned season warm spell october presented problem sat room day would silly not',
 'not easiest places find right hutong get see real china knock taxi drivers no idea go one station ask directions always take map leave know get back within walking distance tianamen square metro though another thing hostel either courtyard across road hostel basement hotel cheaper basement bit smelly though ok stay courtyard take night walk across courtyard loo beer buy shop street rmb way cheaper hostel hotel bars cheaper water internet free courtyard hostel not pay hotel basement food ok hotel courtyard take wander street good cheap chinese food great wall tour jinshinlang simitai booked well worked fine courtyard definately cool hang meet people',
 'place awful not stay not stay not stay hostel information makes seem like peaches amp roses hardly case even says problem cab driver contact quot sally quot quot jason quot well tremendous problem getting train station hostel cab driver wanted drop edge construction site pouring rain flagged police officer made guy take hostel way took even map place unknown location cab drivers yes looks like centrally located niche shantyville upon arriving hotel politely asked directions written chinese alongside map provided online guests quot sally quot chinese english name extremely unwillingly ask staff member write directions kept saying quot think map quite good quot even though may sound irate review completely calm polite episode finally agreed told staff member write directions went corner desk chinese began speaking hostel employees pointing kicker later day trying get back hostel flag cab drivers one actually knew area even got lost service completely rude next night stayed sleepy inn hostel not even care not able get refund not hot water dorm style rooms towels provided frayed holey no joke also bathrooms bedding much desired sheets faded blood stains probably former guests aunt flo nothing grotesque not figure people recommend place reminded place prostitutes would go perform tricks dingy stodgey unkept location awful really bad neighborhood female traveling alone not feel entirely safe walking street hostel located intriguing neighborhood chinese setting makeshift convenience store living room many public toliets road poor living conditions adivce print online map try find cabbie take hotel see neighborhood quite interesting stay sleepy inn clean place not worth money much better hostels get amount money',
 'far east youth hostel bargain beijing right hutongs feel like real china still manages quiet enjoy undisturbed night sleep mins walk tiananmen square hostel also hotel quite confusing budget make sure ask hostel rooms managed negotiate hotel room paid night room spacious room enormous bed chairs small table desk small fridge wardrobe tv bathroom reasonable size hot shower western style toilet room cleaned every day also request hot water make tea hotel bar downstairs internet access although sometimes wait cheap bar tv also small store travel centre staff understand english essential last day left luggage hotel free would definitely recommend use',
 'far east hotel next door far east youth hostel perfect place budget travelers no reason stay anywhere else beijing cheap lt us per person clean rooms remodeled fun place great location staff speaks english helpful great travel agency hour cafe bar downstairs hang watch dvds use interenet cheap restaurant downstairs descent breakfast buffet next door hostel good restaurant serves western style chinese food patio hang drink beers less us hotel hostel plenty travellers meet walk tianenmen square go shopping cheap stuff nearby set right midddle south hutong area beijing problem tough find print map website show cab driver',
 'never beijing place looked cheap convenient stay cheaper rooms dorms paid whole room knowing would exhausted long flight standard hotel room room clean enough old good condition not picky things liked friendly staff front desk nice bar basement watch free movies get internet reasonable charge connection not always good though also little counter get kinds snacks water think area around hostel hotel would fun explore certainly interesting view taxi pulled airport bit trouble finding even though map chinese website definitely side street arranged great tour great wall tour desk worked well caution arranging taxi airport front desk maybe would better tour desk closed needed leave early morning came next day nice french couple also waiting turns booked cab paid quite high price cab not worst part not really cab no markings meters driver not know way airport tell way watching signs airplanes missed one turnoff proceeded back busy beijing freeway miles truly almost killed crazy not good driver may better going street waving cab',
 'rooms halls lifts old stained nice gardens property hotels beautiful gardens buffet breakfast barely edible no good restaurants stay care historical significance nixon amp mao hotel built shows shangri la much better',
 'arrived local time lively minute taxi ride airport yuan first experience congestion beijing driving style no problems checking room floor building balcony good facilities including bbc cnn tv tv not sleep facility staining around bath bathroom two bottles complimentary water plus kettle amp teabags warning not drinking water buildings claimed drinkable water not also toiletries combined bath shower mini bar air conditioning one major limitation lack storage space terms drawers need put room card slot door get electricity work seems common chinese hotels bed turned every night curtains drawn towels toiletries etc replaced good night card left pillow together weather forecast following day invariably correct bed firm like lights room perfectly ok reading worse better member paper selection committee forthcoming conference tour buildings including main one certainly luxurious larger family business rooms interesting feature glass panel bedroom bathroom not rooms baths without baths spacious purpose built shower reception staff efficient though rarely smiling chamber maids much pleasant friendly polite bother breakfast expensive restaurants great try tg fridays wanted proper chinese food seemed popular non westerners post office shop hotel complex staff po not speak good english managed communicate friendly general staff seemed speak understand english long not complicated metro station minutes walk away across busy road watch locals cross soon new metro line open station outside hotel door using metro easy yuan distance number changes metro modern efficient expect get seat took hour get tiananmen square departure nights found pill packet paper hankies floor underneath bed cleanliness could improved hotel opposite big shopping complex across busy road watch locals cross copy though pedestrian bridge minutes walk road',
 'beijing friendship hotel well priced part due getting quot conference rate quot husband attending international jurisprudence conference clean staff personable helpful room service food stellar like tofu serious spice try quot bean curd chile paste quot fantastic hotel bit outside city core surrounds pretty included breakfast good overall nice stay thing could use improvement beds extremely hard',
 'hotel situated right third ring road beijing not obvious choice visitors plan visit different sites beijing taxi realistic means getting anyway nearest subway station moment good minutes walk hotel brand new subway line line start operate september renmin university station friendship hotel room executive floor building spacious usual amenities including trouser press exercise bike bathroom fax machine not use seems hotel not offer wifi anymore cable connection fast not free one option paying per hour per day per month reasonable rmb per month worth taking option staying two days since conference meals included food average reasonable variety choose otherwise price rather high f amp b serive charge top listed price printed menus however plenty restaurants minutes hotel around cinema map back room key card',
 'week attending conference hotel hotel complex huge quality accommodation seems vary considerably depending recently particular accommodation block refurbished stayed building beginning look little tired particularly bathroom however otherwise absolutely fine better many star hotels stayed cities breakfast served central dining hall strange mixture western chinese used tgi fridays complex couple occasions eating drinking pretty unremarkable pricey downside distance central beijing although around yuan taxis town pretty cheap drivers absolutely crazy though',
 'arrival greeted wonderful facade giving hotel air importance hotel split number individual blocks connected underground walkways well signposted room spacious hanging space premium one small cupboard problem leaking air con system reported concierge time returned day problem hed rectified no fuss breakfast served decent hour large choice buffet dinner usual round table affair must admit weeks chinese food craved big steaming plate roast beef yorkshire pudding hotel clean airy attentive staff situated reasonable distance sights beijing',
 'person high school tour group part hundreds high school adult musicians staying hotel performing around beijing location minutes bus tian men square traffic good huge complex multiple buildings connected underground passageways multiple restaurants including tgi friday best minisupermarket batteries toiletries souvenirs fresh fruit even kosher bagels french bread european chocolates many kinds pocky canadian maple popcorn husband bought lots granola bars kids tired chinese food atms everywhere no trouble accepting american bank card course call bank leave home country tell travel plans interestingly machines also made change large denomination bill also cashier lobby building rooms windows opened showers combo showers toilets cannot use toilet shower time tap sid drinking water not trust electric kettles teabags soap shampoo toothbrushes toothpaste cotton robes slippers amenities bring battery powered booklamp room lights dim reading rooms quiet',
 'wife year old son returned day stay bf hotel overall pleased stay stayed building second floor evidently higher building better rooms hard imagine room room nice marble wood nice bedding flat screen tv free wireless network connection not free many amenities get three free bottles water per day also small mini bar fridge room store drinks water bottles beijing hot humid week c worked well room queen sized bed king size us cots available child hotel campus many different buildings best feature hotel park like setting first trip beijing us hard express words chaotic city experience bf hotel hotel restaurants including friday looks like fridays us ate twice decent pool fitness center spa small supermarket adequately staffed water snacks soft drinks etc breakfast buffet friendship palace floor building buffet interesting mixture traditional western dishes little pricey beijing us per person ate lunch dinner around town swimming pool free must wear swimming cap bring prepared pay yuan per person app us cap business center charges minute computer use get cup go coffee hotel restaurants costs yuan china tea culture starbucks across street opens staff service friendly concierge front desk staff best speaking english concierge made reservation us show really went extra mile make sure everything order service good laundry done twice no problems setting beijing business renmin university bf yanshan closest hotels renmin u visiting university would strongly urge stay bf hotel across street major department store complete starbucks baskin robbins papa john pizza one block shopping mall restaurants floor supermarket much better prices basement walk three four blocks direction pass plenty restaurants bf hotel not near tourist attractions cheap taxis everywhere use gold stripe taxis hard time booking room bf website used bookings dot com returning october stay hotel',
 'stayed bldg nice room water could bit hotter still comfortable marble walls floors separate shower bathtub bedding extremely comfortable internet access reasonable charge numerous english tv channels hbo cnn axs around chinese tv channels sports one not comfortable cannot pleased restaurant floor good breakfast buffett coffee probably worst ever entire life even worse airline coffee food good drink excellent chinese tea instead tgifridays also floor get tired oriental cuisine hotel go food better us portions large resonably priced staff wearing old traditional fridays uniforms good memorys exceptionally nice spoke enough english one comfortable stay ever return also major mall across street several restaurants also way china take taxi seen worse driving traffic manila pi enjoy stay',
 'friendship hotel built support friendship soviets chinese communists unlike place beijing foreigners allowed enter guess zhongnanhai might equally peaceful hotel made dozen buildings including apartments government offices well hotel outside buildings forming wall around interior gardens central buildings gardens center well maintained uncrowded traffic noise pollution beijing seem fade away inside walls hotel buildings traditional beijing style grey brick chinese roofs unlike almost everything else style beijing not bulldozed last years covered modern veneer hotel bit quirky get breakfast outside building take long walk rabbit warren underground corridors connecting central buildings seems like hardly anyone including concierge speaks much english dozen different restaurants cafes bars scattered somewhat randomly throughout compound cater different tastes budgets well little shops many rooms recently remodeled still weird communist hotel fixtures flourished russia china although overstuffed armchairs lace antimacassers appear photos mao zhou replaced magnificent olympic size indoor pool part sports center recently refurbished clearly government run hotel also clear management trying hard adapt new china hotel northwest city far embassies eastern business center near peking university tsinghua university zhongguancun high tech district summer palace stay every time come beijing',
 'billed biggest hotel asia not know expect friendship hotel first impressions putting built russians grey brick buildings chinese roofs bit incongruous central building satellite buildings size medium hotel linked corridors shopping counters restaurants scattered along way plenty space quite peaceful hotel grounds plenty trees paths wander round somehow though bit soulless security guards ensure no intruders newcomer china also seemed keeping eye tourists rooms good standard soft cream light wood interriors soft towels pillows bed linen though beds firm hotel rather swish well stocked supermarket prices reasonable also bar korean restaurant tgi fridays bizarre want decent coffee though go across road starbucks large pool fitness centre massage parlour quite pricey use pool fitness centre massage staff shops restaurants tended somewhat aregimented not much smiling food not great really overall adequate relatively comfortable hotel though lacking atmosphere isoul',
 'stayed hotel part day discover china travelsphere friendship hotel complex huge stayed building rooms large well appointed room safe ample toiletries kettle rooms jasmine tea take teabags coffee free bottles water every day shower good food variable not really impressed breakfast best bet freshly cooked omelette chinese hotels stayed smoky public areas rooms adjacent lift areas particularly bad lounge areas beside lifts often people meeting smoking supermarket site across road building large fashion shopping centre tgi fridays complex swimming pool fitness centre not time use best tip travellers one also picked site travelsphere tour buy things beijing not want carry tour leave friendship concierge pick return beijing cost yuan day probably would not picked hotel booking found satisfactory hotel part tour',
 'stayed building week attending conference site large government run hotel building rated rooms certainly pretty good mini suite lounge bedroom large bathroom rooms look recently renovated lounge sofa flat screen tv desk free ethernet internet access even uk power point already fitted bed one best slept not easy leave another lcd tv bedroom bbc world hbo well numerous chinese channels bathroom bath walk shower complaint small amount grit seemed get bath water paid night believe expensive chinese standards equivalent room london would something like hotel split number different buildings makes little soul less building restaurant snack bar cafe seems open breakfast also tgi fridays another small bar pleasant enough ate restaurant fine though lacked atmosphere restaurants buildings ate couple food average best sports centre separate building impressive pool tennis courts gym pay extra use facilities seemed bit strange largely empty visited also mini supermarket handy picking beer wine snack room half hour trip centre taxis cheap plentiful not much around hotel bar shopping centre opposite beijing not designed strolling around case save centre conference not choice stayed room building pleasant useful many facilities hotel colleagues staying building half price said fine not special comment hard beds others mentioned would happy stay',
 'stayed freindship twice travelsphere tour china found rooms building large well appointed staff freindly no much english food average long way central beijing rmb taxi would stay',
 'stayed building no nights no doubt beijing friendship big lacks warmth hospitality would expect star hotel even though rating accorded chinese government not international standards first time come accoss hotel pool guests pay use pool totally ridiculous better places stay beijing hotel far tienanman square took hour get bus subway taxi takes half hour expect pay good traffic condition rooms basic building heard not best building nor worst beijing friendship cleanliness ok bathroom not bright enough english channels bbc hbo axn tv',
 'would like preface review stating worked different countries world wide including sub saharan africa mexico eu turkey russia kazakhstan japan taiwan korea etc etc etc let say get around referred friendship hotel friend affiliated chinese govt course understand friendship hotel fact owned communist party prc self not scare anyone years worked chinese govt variety different projects friendship hotel recently underwent renovations preparation olympics main hotel front complex rated five star hotel according hotel listings not belive one minute scheduled stay trip waiting several business associates join hong kong three weeks road needed trim clean usual crew cut hey year old business man hair gradually turning gray least not falling went beauty salon barber shop asked quot clean quot hair cut not cut short relaxed chair could comment girl shaved bald spot side head without attachment ever clippers needless say not planning joining marine corp semper fi point life eventually boiled five star rated hotel not spent complete set clipper attachments could buy walmart girl excuse not right attachments asked not simply say instead butchering side head no answer surprise surprise manager suggested let finish butchering hair replied no thank asked would make things right suggested could grow hair back hours would consider us even course could not made one suggestion listening bright ideas suggested could go beauty salon would cut hair not like idea liked bald spot side head people get hair cut pudong chinese side shanghai rmb would not include bald spot would actually normal clipper attachments one would expect barber shop hair cut small village mozambique not shave side head friendship hotel supposed five star hotel points lack attention detail would expect motel us not manage provide set hair clippers proper attachments us could buy walmart less made china provide world class service one would expect five star hotel stay away lots fine hotels beijing certainly enough privately run hotels not need suffer hands crowd currently manages two star hotel sheep clothing land quot saving face quot far japan going look like idiot chinese business next week compliments five star friendship hotel never worth john p sheehansheehan technical consulting',
 'arrived hotel lobby people nice checked no problems rooms nice big internet access free beds comfortable even couch front bed comfortable slept dad got bed bathroom nice sink nice even provided fossit purified water addition complimentary bottled water separate tub shower glass complaint toliet private cubicle closet door made glass whole point putting toilet private closet privacy not private door made glass got rate worth',
 'beijing friendship hotel pretty good hotel hotel takes large piece land kind like college campus hotel buildings restaurants like tgi fridays gardens etc used quot luxury quot hotel prople room okay located building size hotel room little small also newest rooms building rooms vary cleaniness nice example shower shower curtain shower glass door surrounded glass marble addition beds really hard breakfast buffet breakfast many special chinese delicasies addition variety juices however use ton oil eggs overall beijing friendship hotel okay usually not live luxury hotels considered average breakfast really good want try special chinese items also like greenery chinese architecture pretty nice hotel',
 'holiday china stayed hotel two separate occasions large complex actual hotel separated four buildings building one main entrance beautiful actually stayed building three first stay building four second stay excellent condition central garden area bar food available certain evenings entertainment hotel worth visit although not much see unless cross extremely busy road shopping mall opposite',
 'not expecting great price paid booked directly hotel booking websites indicated no rooms hotel located area wanted near universities hotel turned nice clean pleasant place live days building twin bed room non smoking room well equipped small fitted extra bed room would fill three single beds sometimes bit difficult get taxi front building yu would walk front hotel complex takes minutes',
 'stayed business trip may building renovated stayed building beds indeed firm yet somehow comfortable slept fine central electronic control nightstand operates lights c serves alarm clock even tells quot cool quot american might not know not able get international phone card work despite numerous sessions staff atm lobby not work bank card use bank across busy street breakfast buffet wide selection eastern western hot cold dishes could also get dinner buffet appropriate selections including unlimited beer call french russian restaurant served decent spaghetti quot supermarket quot not super fairly extensive not try tgif friends liked large fitness center olympic indoor pool two indoor tennis courts table tennis pool slight extra cost one caveat colleagues approached persons hotel grounds offering female companionship beware bringing family',
 'stayed hotel nights travelsphere every fine clean rooms bathroom towells beds like rock staff friendly not much english stayed block done breakfast fest could eat much like dinner twice block good best part georges bar tgi friday next door bar burger chips even let us eat georges bar overall good trip hotel',
 'stayed hotel part travelscope tour building hotel consists buildings progressively renovated building renovated left without renovated pleasently impressed read lot bad reports hotel bit worried left no need two stays friendship tour rooms satisfactory want pull holes could equal uk star hotel stay many breakfast wide spread buffet get good international star',
 'stayed hotel last week enjoyed rooms nice warm restaurants nice shops good handy location shopping mall department store oppositehotel beware crossing road scary hotel also tgi friday fancy something chinese also pub experience positive',
 'stayed friendship hotel main building week mid september attending series meetings held hotel reading reviews not know expect little scared happy say pleasantly surprised check quick meeting facilities good room although little dated clean large enough two people garden nice plenty restaurants site ate chinese restaurant lobby main building food good plentiful also cash machine currency exchange business centre convenience store could get cold cheap beer practical staff friendly helpful not speak much english not big surprise china found beds hard almost no mattress ended sleeping well anyways hotel little way taxis really cheap beijing not matter much pleasant experience friendship hotel',
 'huge era hotel ok bit basic us european standards plus points room quiet hbo bbc world ac worked beijing branch tgi friday grounds good got good exhange rate currency desk side way centre fact city map bought set taxis cheap course takes mins get centre not much interest locallity staff not speak much english',
 'stayed hotel last week part day travelsphere tour good value would recommend bit worried reviews going relax stayed building no fine good four star plus better far new york london amp parisian hotels stayed quite fussy hotels no complaints one every hotel stayed provided tootbrushes toothpaste combs shampoo etc staff wre friendly eager please english isnt great hows mandarin rooms clean beds hard china not problem bar tgi fridays good cheap two chinese lads behind bar practising tom cruise impressions tossing plastic practice bottles around hoot get approached hungry students asking us buy meal scam theyre well dressd amp fedtaxis around city fine amp meter get small translation card reception tell driver going amp importantly get backyou use british pounds hotels use bank china rate exchange took dollars take poundsbreakfast excellent mix chinese amp english stuck choice first classdont worries hotel good wont disappointed',
 'stayed last nights ill lot drawbacks first room aircon not working eventually lot disruption got another room ok bit dark ill bacterial infection legs started believe shanghai go hospital wheelchair last days many steps nightmare assured hotel star block no way resembled star carpet room dirty not pleasant especially already ill asked pillows legs could elevated took hours get sheets beds although clean thin couple holes good thing hotel tgi fridays restaurant ill not eaten days nice able go somewhere looked clean food edible cut short holiday china due illness insurance company brought us home however prior staff hotel seemed totally unprepared someone could not walk ill assist way whatsoever leaving husband rang porter carry luggage took phone calls already carried one suitcase go prepared long walks corridors go flights stairs get restaurants not experience would recommend',
 'stayed friendship hotel june nights hotel nice food restaurant nice banquets always much food lot waste told pool not use found cost much use gave bathrooms bit dated functional staff friendly',
 'booked friendship hotel last night beijing hoping anice room spend time outside pool told hotel unsuitable forus year old put apartment block run still beds stayed cheap backpackers night much better not want spoil last day headed pool shocked found costs per person hours actually indoorpool removable cover accomodation beijing xian exceeded expectations expensive dissapointing',
 'stayed three nights arrival found room uncomfortably warm air conditioning not appear work asked reception could room working air conditioning offered another room moved belongings find air conditioning still not work new room maintenance man suggested quot open window quot left found another tour guide air conditioning never turned till june earliest hotel management simply told us turned would not wasted time moving another room also restaurants would greatly improved offered non smoking areas overall must say seen better seen worse opinion star hotel',
 'stayed friendship hotel wife first trip china read numerous guides warning wear flip flops th shower etc expecting basic hotel however friendship hotel anything rooms spotlessly clean comfortable though wife found beds little hard staff friendly spoke enough english deal problems would certainly recommend hotel anyone planning trip beijing',
 'stayed friendship organised china tour travelsphere uk august would rate hotel good european standards rooms bathroom spacious well fitted clean hotel spotless huge complex garden quot compound quot made separate buildings connected underground corridors souvenirs shops several restaurants incl tgi fridays pub supermarket site breakfast buffet style lot chinese japanese hot cold dishes western food available bread butter jam hams cheeses toasts omelettes eggs bacon coffee juices fruit green tea no black tea indian tea difficult find china cash machine site small business centre sending emails money exchange reception helpful although english always bit limited quot bier garden quot huge garden area wellcome spot sip drink evenings drinks quite cheap staff speaks english helpful big shopping centre opposite hotel although crossing two lane roads quite experience security guards exit entrance hotel feels secure get anywhere really need taxi cheap moved around coaches tour',
 'cool place stay hotel several buildings tgi fridays resturants main building wouldnt spend vacation good place start',
 'rooms hotel many big city hotels somewhat compact generally clean tidy although could done little refurbishment unsatisfactory area bathroom ground mould around sink bottom shower curtain although seemed need replace items not lack cleanliness limited review hotel stayed part organised tour not much personal contact hotel staff however majority staff encounter pleasant hotel restaurant tried tgi fridays similar menu reasonably priced grounds hotel large well kept reception area building building always well presented overall would say satisfactory hotel although not know would stay',
 'good facilities available four hotel buildings garden park setting building pleasant several restuarants dotted around park including tgfi hotel building no clean rooms comfortable building recently undergone refit nice indeed mini supermarket buy essentials water etc etc restuarants quite opulent looking quite nice place stay albeit quite distance city centre saying convenient summer palace tours city great wall etc felt quite safe safes room',
 'large hotel several buildings stayed building nights cannot speak buildings understanding recently renovated not know exactly hotel grounds extensive took us minutes walk front hotel nice thing grounds quot garden quot style hotel although gardens not fancy like classic chinese garden nice able leave concrete jungle beijing enter hotel grounds morning looked window saw nice lawn trees even heard cuckoo several times downside size taxis not always penetrate building couple times look one outside building circulating also taxis city center although always knew friendship hotel not always know get us back door building minor inconvenience rooms clean neat beds firm though carpet little stained one two rooms smelled like smoke not know thing non smoking room china bathrooms no tubs shower stalls water pressure fine although shower door panels leaked little careful handheld hose separate faucet drinking water requisite slippers hot water kettle every room service personnel arrived quickly called extremely polite front desk personnel polite helpful arranged rent taxi day great wall ming tombs fleet taxi price reasonable rmb us breakfast not included buffet breakfast thought way expensive per person never went back felt quite comfortable beijing hotel would definitely stay',
 'stayed second time huge hotel several buildings located garden like area attractive point hotel crowded city even balcony hotel built fifties facilities modernized date moment building fitness centre progress hotel located north west city centre takes minutes taxi centre tianmen square forbidden city taxis extremely cheap easy get drive city centre costs rbm eur',
 'wife stayed friendship hotel honeymoon trip china mid october found hotel pretty modernized several amenities readily available money exchange counter site along several shops whole premises say premises meant premises hotel huge several sections also tgif site shopping shop inside hotel several shops site also across street friendship hotel mall find electronics cosmetics behind mall starbuck coffee wife found enjoyed soothing frappuccino rmb taxi take nova station find sorts electronics several buildings full techno nerds stuff spent hours barganing digital camera mother law save least usd liked friendship hotel rooms nice clean shower alot pressure get slippers wear one thing bother first night still pretty warm travelled room no air condition asked front desk manager advised turn central unit cold seasons fine first night could not complain also internet room travellers not live without checking email everyday one thing plan going great wall go enjoy breath taking views hard time walking make sure ask tour guide assit coaster ride take top bring get tired hope helped',
 'stayed hotel one night november person booked hotel told recently remodeled right olympics night willing give try crazy ring road san huan traffic seems moderate us japanese embassies within walking distance food street adjacent not get chance explore interesting place get bite tied hotel menus single room king size bed not huge space plenty room need well decorated modern hi tech smells clean bed comfortable sheets towels show little use lcd tv many international channels american french german russian japanese korean australian plus many not even recognize breakfast okay not huge selection compared elsewhere not bad either yuan changed american dollars local yuan business center incredible rate hotels usually gave even lower overalll smaller version hilton one block away across street pay half hilton price definitely stay next time',
 'booked hotel pretty low expectations knowing china sometimes get exactly pay often even ratio stretch pleasant surprise got room absolutely clean perfect business trip stayed intercontinental hotel weeks beijing literally times price guangming room almost exactly stigma chinese hotels finally reversed long live guangming lobby clean star ish service excellent rooms exemplary hotel certainly one go back business trips future booking ctrip gave sort special free internet room another little bonus place annoying thing breakfast though edible certainly not anywhere close intercontinental money saved made sure treat nice brunch nice brunch spot embassy district good hotel around great location check thank later',
 'road tiananmen square forbidden city beijing hotel enjoys spectacular location dead center beijing raffles hotel literally attached next building grand hyatt complex across street less per night great bet',
 'room forbidden city view premium price yuan per night shabby heavily stained carpets breakfast expensive no items replenished breakfast finished one occasion suggested us might consider leaving restaurant wanted prepare lunch speciality chinese restaurants reasonably priced served good food management walk yards road grand hyatt price get clean modern hotel room executive lounge floor free evening cocktails snacks continental breakfast included',
 'never felt deceived amp ripped hotel saying lot spent months china called hotel reservations hotline directly week arrival told called sales manager night stay standard room would come rmb arrived hotel person checked us told us stay would amount rmb including breakfast not request spent minutes arguing agreed change price back rmb told us double beds not avaliable standard rooms would pay extra rmb double bed ended sleeping room single beds no breakfast put non smoking floor whole place smelt like burnt old carpet room amp bathroom reasonable sizes no facial tissues avaliable gave us rough cheap toilet paper not would expect star hotel room balcony looks onto chang avenue cannot turn balcony light curtains inside room not close properly got light shining face whole night friends advised us hotels organise day trips great wall reasonable prices friends paid rmb taxi take wait take back hotels went ask concierge insisted hire driver amp personal guide rmb per person refused book taxi us claiming taxis not trustworthly ended asking concierge raffles beijing hotel next door organise taxi us final insult checked hotel told pay rmb instead agreed rmb claimed rmb per night rate not total cost stay front desk manager claimed no way possible sales manager would offer rooms less rmb per night star hotel etc etc got party hotel booking website ctrip showed beijing hotel listed rmb per night service charge not relent changing story claimed upgraded not told not agree check true dread think istandard room would actually like not possible charge us rmb nights ended moving courtyard marriot block away rack rate rmb pn probably could gotten even better price booked ahead time glad beijing hotel',
 'family daughters aged found beijing hotel location absolutely brilliant could not chosen better spot right corner main shopping strip wangfujing mall excellent shopping plaza right across road also supermarket bakery etc great food court great value dining lunch dinner rooms would not allow us one room ask adjoining rooms not right next door no problem rooms generous size room double beds questioned checked standard room wanted queen bed would pay think move another floor girls husband actually double bed rather share quite funny actually bathrooms good size also delivered bottles water free charge every day handy rooms probably little old clean adequate not get rooms great view hindsight probably worked advantage not traffic noise either foyer lovely one concierge people fantastic english good staff not overly helpful limited english able get taxi fairly easily either hotel across road got card concierge time went somewhere destination written mandarin could show made travelling easy little confusing however walk thought hotel foyer ended raffles hotel foyer joined appear separate hotels yet facilities seemed belong ie tennis court bowling alley pool billiard room able used beijing hotel cost however game ten pin bowls billiards one afternoon fun booked couple tours no problem coming beijing hotel collection overall happy selection hotel location',
 'get feeling beijing hotel grand luxurious not able quite keep since first hotel stayed china first trip china hotel exceeded preconceived notions hotel china might like not mind comparing hotels trip beauty faded room comfortable little freaked could not figure turn lights obviously not much international traveler luckily front desk help speaks english able give direcitons slip room key electricity activation slot no problems set furnishings room seemed standard enough including traditionally hard chinese bed closet doors difficult deal never able fully open closet room included hot tea pot delicious jasmine tea one way stretch water found front desk staff helpful careful security not really ask id need new room key might little accomdoating restaurant staff helpful one waiter went somewhere knows find bottle tabasco request even told no problem not one found room attendants surly unhelpful since hotel part tour not comment price price right would not hesitate stay location not beat right next shopping close tienman square forbidden palace',
 'wanfujing close metro stop convenient got small christmas gift candies small cute sock nice surprise',
 'stayed business actually switched westin financial district beijing hotel cheaper hotel connected raffles hotel really nice stayed must admit room bit letdown compared westin raffles pretty much hotels stayed trip china not bad room large balcony seem bit run furnishings definitely old dated definitely serviceable not service issues bathroom shower issues location wise ideally located blocks tiananmen square royal palace shopping district around corner hotel silk market probably minute cab ride depending traffic art zone aka half hour away cab remember cabs cheap china definitely great location hotel looking no frills hotel good price great location beijing hotel good choice willing spend money would stay next door raffles',
 'location history sets apart walk tiananamen square forbidden city yet close shopping district hosted many dignitaries close century looks grand toothe rate also good since stayed one night cant comment much service aspects certainly good property would certainly consider stay next trip',
 'hotel old dirty first night went take shower water yellowish brown first mins china tour tour group told might rust something made wonder room last cleaned rust could build much since tour group booked well advance met us airport room keys would think would cleaned room one time arrived guess much effort stayed nights rest time water ran clear time ran staff pretty much hit miss people helpful not much tried remember friendly helpful faces steered clear others location pretty good within walking distance lot tourist attractions taxis not seem problem finding would say value not hotel walked one block believe hyatt absolutely beautiful friend tour checked rates actually cheaper stay beijing hotel understand though beileve tour leader got taken advantage charged premium rate rooms one group told paying us night arrived sunday evening left friday morning also everything priced premium bottled water usall disappointed hotel would not recommend anyone seem like bill luxury hotel would rate bit holiday inn better motel',
 'wife stayed building beijing hotel days end march beginning april read negative reviews expectations not high however days stay quite satisfied everything not run trouble best thing hotel location middle beijing within walking distance key sightseeing places like tianmen square forbidden palace well restaurants shopping malls subway station could not asked better location main reason chose hotel first place also historical hotel beijing rooms clean expected amenities housekeeping staff generally friendly professional despite bit noticeable paint wear enjoyed beer balcony overlooking wide open view area especially happy elevators served building fast worked hardly ever wait seconds elevator come could not say hotels stayed big modern shopping mall right across street grand hyatt complex recommended stock water alcohol etc supermarket hotel provides two free small bottles water per day local water bathroom not overpriced evian mini bar probably needing internet decent ethernet cable provided hourly rate reasonable speed not fast sites blocked problem national network infrastructure not hotel no wi fi personally prefer wired connection wireless anyway traveling security reasons bar lobby okay little pricey went weeknight rather quiet service reasonable waitresses quite pleasant moving negatives front desk reviews noted not nearly friendly housekeeping staff usually try minimize interaction front desk hotel little interact ie check breaking large bills check staff competent efficient not seem happy deal guests applied check concierge staff smiles least average level pleasantness could greatly benefit operation overall satisfied stay beijing hotel considering price location good value would stay',
 'stayed hotel business trip organised husbands work definately not fulfill five star rating regarding service staff could not bothered sometimes verged rude example arrived husband paying taxi driver door man concerned holding car door open husband leaving lug three heavy cases boot not impressed would suggest booking hotel one get much better service fraction price plus side location good',
 'supposedly staying gran hotel beijing arrangements done country travel agency intermediate travel company china expected arrive hotel block guide left us beijing hotel lobby guide helped us check people front desk limited english not enough check given rooms floor lobby big not cozy luxurious fool people shouting market taking old elevators arrived floor rooms halls dark everything old shabby rooms no improvement good size four star hotel told us arrival everything terrible old tv ugly bathroom everything dirty however worst smell mixture bathroom smell humidity one find cave called front desk told problem talked person knew little bit english understood us offered change us another floor next room bigger separated shower bathtub everything worn bed horrible dark small window comfortable busy schedule decided change peninsula needed oasis vibrant city beijing',
 'hotel good location wise comfort wise room big well decorated luxurious location could not better short walk shopping street problem worst service ever experienced reception staff rude yell customer not help anything even call taxi airport not anything eventually let us use bad taxi tried trick us get money us',
 'great location ca not comment room rates not pay room main building large comfortable although not particulary modern luxurious faced main street decent balcony street noise anticipated never problem wary negative reviews no particular complaints extras expensive ie business center restaurants laundry staff not entirely helpful many cannot converse usefully english friendly not wangfujian commerce steps away tiannanmen minute walk traffic chang area horrific plan ahead making appointments',
 'booked corporate deal price ok chosen location ask stay block room executive room floor higher requesting view forbidden city tainanmen sqaure spring april weather perfect blossom everywhere temperature great day evening entrance typical socialist era marble large rooms standrad size large enough drab rather worn reasonable selection tv channels no bbc world airconditioning heating could not switch cold not bad time year could worse times check serice general fine smiling better service campaign not yet fully achieved getting general standard english ok info concierge limited not particulalry helpful complimentray pay water rooms although pay price listed bottle buy extra supermarket across road new market ocean shopping centre breakfast extensive adequate rather good quality not use restuarants bar ate next door raffles seafood promotion excellent pricey overall prices china escalating quickly especially tourist areas location hotel great next shopping street forbidden city subway etc taxi airport cheap make sure arrive details chinese drivers not speak english traffic horrendous jams everywhere especially building works universal give time get places airport',
 'hotel good location however service terrible staff ranging indifferent hostile also pulled quot bait switch quot us terms rooms ones reserved mysteriously unavailable higher prices ones left',
 'beijing hotel ajacent raffles beijing near forbidden city lot history no doubt travellers book hotel fact advise dont initial impression oppulence grand downstairs facilities goes wrong require service supposed star hotel provide automatically already booked hotel olympics see change guide big group said expect level service western travellers treat norm go elsewhere required services concierge missing desk grand manager much importantto deal customers simply telephoned member staff repeatedly rather respond simple question said simple comments star service not complimentary bathrooms mouldy around interface tiles complained one furniture average carpets grubby towels floor floor still wet attempt clean carpet not reverse first impression group members catch midnight flight meant leaving rooms walking around beijing day no facilities wash change long flight home lot pressure got rooms hounded staff needed clean rooms one unbelievable situation occured no lounges chairs sit waiting never seen remember group mid seventies older tried arrange day room always available elsewhere could share not forthcoming not star hotel care not customer stay want not recommendation remember experienced travellers',
 'stayed twice beijing hotel summer another time also summer personally think decent hotel competitive rates go along stays business hoping get best location get last minute shopping done start hotel enjoys prime location next wangfujing shopping area also food street adjacent shopping area huge bookstore love books picked chinese books dad still location relatively near tiananmen square forbidden city visited two places previous trip ex boss travelling simply thrilled able visit place thousands massacred less morbid preferred sticking happier events eating peking duck visiting old beijing restaurants seeing friends based beijing service rooms facilities service nothing rave maybe speak mandarin given fair treatment no issue miscommunication not demanding nature usual greetings smiles request extra towels cotton buds acceded promptly nothing extra exceptional times standard room got newer building added years ago hotel would read earlier reviews years old buildings c seem older blocks room adequate nice clean bathrooms amenities would expect star hotel bed hard yes love hard beds anyway tv channels available local beijing channels state run channels rest china provinces standard international channels cnn bbc nhk etc enjoyed switching channels see boring chinese channels offer tried breakfast first stay dare not say opinion still remains valid large spread adequate western standards stuck mainly asian fare must say soya bean dou jiang fried dough friters tiao noodles mian tiao fantastic drank lobby cafe occasions felt charges simply steep otherwise not try restaurants would actually wanted try tan family restaurant hearing rave reviews no time occasions not go see swimming pool recreational facilities description hotel info guide standard fare chinese star hotels bet bowling alley squash courts utilised frm understand back chinese hotels want accredited star ratings government needs certain additional facilities bowling alley saunas public baths mahjong rooms mini golf practice range etc whether facilities ultimately used guests not not important saved interesting last said century old hotel huge went post office send stuff back singapore office must say feeling going back communist era strange feeling walk relatively modern lobby building post office building b became curious decided explore lobby buildings b c feeling time travel extended suddenly saw tacky decor old communist china state tried show opulence red drapings golden stairways red carpets lanterns lobby building c looked really quaint think real beijing hotel not one saw building cannot say dislike like quaintness not want stay hotel previous experiences old chinese hotels stuck pre reform era horrible even surmise efforts put red guards welcoming preisdent nixon see hundreds young enthusiastic chinese scrubbing away grime dirt putting new banners decor etc revolutionary zeal left time capsule soon occasions pressed time come autumn may chance stay beijing hotel heard venerable raffles group taken managing older parts beijing hotel curious things changed raffles group renowned turning old masterpieces new gems retaining period feel old world charm singapore raffles grand hotel angkor cambodia siem reap would like see fare historic beijing hotel',
 'overall would say hotel not worth price pay something better less something charm least not nickel dime high prices budget not think splurge not worth pros location hotel not beat whether want deal wangfujiang shopping street merely enjoy fact forbidden city tian anmen square fairly close also right subway great beijing subway easily accessible even non mandarin speakers goes want terrific balcony room nice plus not staff helpful helpful generally someone speaks good english around also lovely exhibit buddhist cave art looted various caves lobby cons room bldg smelled bad not smoking smell something far unpleasant staff told could not move first evening without giving worse room hard believe decor bland slightly depressing bathroom newly redone leaked staff kindly put towels sop constant dribbles water every time came clean room turndown service charge internet access business center rmb per minute outrageous even five star standards every five star stayed china charged rmb per minute not traveling laptop not since pleasure not worth using internet woman front desk spoke said business center internet option knew everywhere else able find alternatives room service food wontons worst china though entirely edible approached lobby young women wanting quot practice english quot common scam beginning stay somewhere else next time go back',
 'stayed part princess cruisetour however arrived two nights early paid nights desired room reserved business suite hotel room outstanding building e accessed short walk front desk room large sonsiting large bedroom large sitting room large bathroom business suite equipped pc internet service per hour room immaculate nicely decorated face building b no real view perfectly quiet people tour stayed building said rooms nice complain construction going outside room day night difficulty sleeping make sure room not face construction also wonderful buffet breakfast althoygh not cheap per person huge selection western asian hot cold items omelettes made order etc considering size also provided high level service one morning woke went breakfast wake call shortly got back bellman banging door yelling quot wake wake quot doubt many hotels world would ever send someone guest not answer wake call highly recommend hotel also great location across street large new mall within short walking distance forbidden city',
 'breakfasts excellent wide variety food service hotel great',
 'back days beijing trip years hope never stay hotel work reasons got beijing hotel time thoroughly substandard unpleasant kind place pushes relief getting cab last morning headed airport historic not place old got smell constantly reminds not know kind star rating place carries ought star entering building e room got first day immediately sense something wack smell tacky furnishing bed straight cheap motel room depressing carpet needle dust pieces molding came knows discreetly lodged carpet waiting walk without shoes trouble explaining housekeeping wrong waited several minutes get maid vacuum cleaner thing happened five star hotel quietly explained problem manager bumped suite not even dream kind thing way needle hotel room not know lot sowing trips could not believe happened second time anyway terms service get staff not hesitate show not happy not trained one time make eye contact staffer ask question even open mouth person looked away chinese hospitality not hard find upper class lodgings restaurants beijing starting nice doorman opening cab door not cab doors self service door guy staring sometimes ask cab one day doorman shakes head rejecting request fine busy time day no cabs waiting response unmistakably quot ai not getting cab quot not no way knowing lack skill english calls make room service meals housekeeping etc unfailingly answered curt almost angry staffers sound ready bark requests not complain enough place better stop get idea one thing place going location not get closer city centre main reason city sightseeing minutes foot tiannanmen square museums think peninsula hotel northern edge giant block beijing hotel pretty close secret garden north square hyatt minutes away beijing hotel',
 'satayed two nights beijing hotel throughly impressed hotel consists three distinct buildings building newest building b oldest built years ago building c pre mao times requested room building c could not pleased rooms older building updated foot ceilings marble bathrooms nice called quot luxury quot big name american hotels room small balcony looked onto chang hot humid stay not really take advantage still spite oppressive heat room cool quiet entire time beijing hotel short walk forbidden city tiananmen square wangfujing street subway stop right front building american standards good value room two queen beds taxes us per night would easily pay twice comporable room america stay beijing hotel sure tune channel tv play video full history hotel time last emperor wwii rise mao cultural revolution great way give good appreciation facility historic events taken place bottom line would fool say anywhere else beijing',
 'stayed beijing hotel part tour group amenities included post office bank premises helpful extensive breakfast buffet included western chinese dishes fresh fruit standard room good size clean bed hard result difficult time sleeping able soften somewhat placing extra blanket bedspread sheet',
 'business travel recently required travel beijing colleague booked beijing hotel older section not new one outback steakhouse hotel actually block hotels chang avenue new beijing hotel original beijing hotel unaffiliated physically connected grand beijing hotel vast collection museum art display throughout extensive american style buffet breakfast along local fare provided part room package hotel located short walk maybe mile tianamen square forbbiden city hotel gym small well maintained large indoor pool reserved large one room suite quite comfortable room fax machine voicemial internet access although quite slow small addl cost minibar two couches bathroom nice included separate tub shower areas hotel located next large mall not interesting since felt like us food court odd mixture fast food dq yoshinoya kfc sit restaurants kiosks featuring food different areas china also multistory bookstore english language materials extensive collection behind hotel also good size shopping district number food kiosks small gadget stores larger department stores restaurants name brand stores even pharmacy stay quite short days centrally located gave chance quickly tour neighborhood without sacrificing time get one section town traffic horrendeous no worse metropolitian cities like san francisco new york note airport pretty far district cab fares vary greatly heard quotes un informed tourists locals negotiate hard colleague arranged driver much nicer car local cabs set price way',
 'hotel really nice attached grand hotel really one city block sized building encompassing hotels location main drag chang ave blocks east forbidden city tiananmen square rooms views believe low even numbers view forbidden city rooms high speed internet although actually slow slow speed internet hotel beautiful surprisingly big long walks room elevator big also hotel subway stop corner wangfujing rd main drag shopping also night market',
 'unremarkable adequate hotel breakfast buffet quite extensive facitlites ok although swimming pool closed staff reasonably helpful rooms pleasant clean ans comfortable',
 'lived beijing hotel total nights working olympics staff friendly helpful moment checked rooms comfortable clean appreciated twice daily housekeeping restaurant downstairs fabulous breakfast buffet would please anyone almost many choices staff speaks excellent english concierge even found place go play foosball one evening stay long concierges direct many places needed go instrumental making stay comfortable one felt right home safe hotel money exchange right lobby centrally located able walk popular shopping area called wafujing street wafujing street suggest visiting carpenter tan amazing wooden combs jewelry not barter items good quality apparently rotating restaurant atop hotel closed stay reminder travelers not drink tap water even brush teeth gritty signs bathroon reminding hotel generously provide bottles water every day room would absolutely stay hotel glad put extended stay',
 'many western tourists use hotel really could find somewhere better price decor uninspiring furniture little grubby though redecorating change breakfast not included roomprice extortionate rmb staff extremely unhelpful arranging business requests things kept against rules lifts use key system non residents not access rooms clearly good security nuisance trying hold meeting suppose one good thing western tourists staff speak good english also looks map might like stay middle city actually dreadful location seeing anything real life finding good restaurant etc immediately next main railway station quite unsafe place',
 'spacious foyer first enter hotel glorious room floor number not unlucky china good view towards beijing railway station lit like xmas tree main drag convenient shopping centres opposite plus together restaurant road good filling inexpensive bit eccentric check pink tablecloths room average size tastefully furnished beautiful marble bathroom shower seperate bath room decor typical hotel neutral tones bed firm comfortable plenty room spread room word warning not touch mini bar expensive western hotel mini bar beer snacks supermarket across road one tenth price aud beer buffet lunch floor worth view food breakfast room ground floor fantastic spread breakfast much choice almost staff always courtious helpful',
 'three hotels stayed china tour beijing international best staff service comfortable rooms breakfast buffet went friendly planet taste china definitely worth money unfortunately lower floor not much view floor ceiling windows made room feel even bigger not spend much time rooms besides sleeping anyways since room cot cot standards not bad friends took beds no complaints either bathroom marble clean rooms kept clean entire time no noise disturbance american chinese items breakfast buffet plentiful good adaptable stomach able enjoy foods would not normally see u breakfast bar favorite congee pickeled vegetables mini seafood steamed buns best thing hotel staff service location staff knowledgeable stick front desk staff speak english well even not sure want go not exactly remember say chinese figure even write chinese taxi driver english problems locating wholesale eyeglass shop much cheaper home wanted visit front desk extremely patient helpful locating store doormen explained taxi driver get also since taxi drivers not speak english tell doormen want go translate way doormen not know ask front desk location across street good shopping mall included watsons pharmacy internet cafe extremely thankful also convenient also walk wangfujing street took minutes need metro blocks away also ordered mcdonald room couple times delivery time no minutes fries still hot',
 'stayed nights disappointing us beijing destination china hangzhou shanghai obviously beijing int l hotel could not compared fantastic hotels stayed cities no advantage could mentioned hotel location staff reception not friendly informative burned rubber smelling annoyed us everywhere hotel bath tub draining room poor nothing fix supposed go beijing not stay hotel sure',
 'hotel magnificent terms overall infrastructure however rooms small cozy restaurants great dined one evening value money reasonable good trvel desk excellent overall experience good',
 'stayed hotel part friendly planet tour based price paid entire tour days not expect much hotels hotel not perfect pleasantly suprised amenities positives location place great location within walking distance tienanmam square miles wangfujing street mile forbidden city miles silk market highlight beijing bargin shopping mile also convenient subway station easily explore areas city without reliance upon cabs almost never speak english addition mall grocery store directly accross street several western eating places subway mcdonalds papa john pizza tgi fridays minute walk room room nicely appointed room two twin beds desk flatscreen tv couple cosy chairs bathroom nice marble floors countertops spacious shower decent water pressure hotel provided nice amenities like new toothbrush toothpaste bottle water daily basis buffet tour every morning provided western style buffet breakfast similar buffets come find example las vegas buffet food used omelets cooked order pancakes no syrup bacon toast wide selection fresh fruit yogurt cereal coffee different juices addition western food buffet wide selection traditional chinese dishes including dumplings noodles things not try not know going trip worried food china generally no worries eating almost everything buffet clean nobody tour got sick food ate money exchange easy gets give room number amount want convert without service charge everytime girl spoke perfect english wasquick efficient extremely nice neutrals bed tall like might find sleeping china challanging beds tend short also beds china much firmer us westerners used cleanliness lobby common areas hotel spotless lobby bathrooms impecible hallways leading rooms tas bit worn smelled musty luckily musty smell not invade rooms view view window nice view intersection nothing spectacular however windows practically floor ceiling lobby large nicely decorated no place sit relax bar second floor negatives business center extremely overpriced internet basically hour hotel business center considering internet internet cafe accross street like cents per hour seemed like rip bar bar also extremely overpriced cocktails including bear considering beer per bottle supermarket accross street amazing get away charging per bottle bar addition impose automatic gratuity country say tipping not norm nor custom bit suprising place china automatically added tip summary would definatelt recommend stay hotel looking place explore beijing demand comforts used united states',
 'floor revolving restaurant nice view food plenty not taste expensive business room swimming pool not working personal opinion trying force want swimming pool sauna use spa center charge heavily asked sauna told massage spa center hate star hotels location hotel great short walk away forbidden city star hotels poor hotel great clean nice rooms breakfast tasteful plenty american chinese cuisine',
 'husband stayed part china tours big convetional hotel centraly located room nicely decorated marble bath separate shower bath need upgrade v old breakfast buffet excellent plenty varied options good service restaurant top floor give great view city overall enjoy hotel',
 'go beijing local office always books room hotel since close office good point hotel rest terrible strange smell hotel including rooms food way bellow average love chinese cuisine cleaningness could improved tv channels chinese would not recommend hotel tourist admit central location view top floors intresting',
 'good hotel would stay next time pros good central location min walk metro mins walk large mall large food court rmb per meal restaurants bottom level wangfujing street night market scorpions sea horses kebab sticks breakfast revolving restaurant floor included room rate booked chinese agency good sized rooms view shower bath good english spoken staff helpfulcons day tours wall bit pricey include unnecessary stops silk market chinese medicine building no seating lobby area corridors consistently musty pot noodle smell western food breakfast not best quot franch quot toast call terrible stick chinese food freshly cooked demand eggs omelets instead expected star chinese hotel good star western rated hotel want true star book western chain hyatt',
 'great location beijing tourist mins taxi forbidden city tiananmen square walking distance malls service food reasonable restaurant top floor gives great views city especially clear day however hotel old smell carpet floor room really bad old stale smell need change quot hold breath lift room door quot bad room clean bed comfortable spacious enough although bathroom also stale smell would pretty decent star hotel beijing not stale carpet',
 'family went beijing part family vacation greatest experience vacation ever aside fact china really beautiful different china town chinese food see north america hotel pure luxury enjoyed staying beautiful luxury hotel stuff nice friendly bilingual location good not close major tourist destinations booked city tour amazing tour guide us not really matter restaurants hotel pricey high class many pianist playing eating',
 'travel not usually stay hotels fancy signed tour china hotel group used beijing currency exchange desk local tour travel desk lobby convenient note currency exchange desk give cash cash not give cash credit card bank card across street coffee shop access internet free buy something also shopping center gocery across street room comfortable people really nice huge breakfast buffet serves wide variety eastern western breakfast foods although sometimes pest get coffee likely not get spoon stir fellow traveller minor breakdown breakfast one morning would asked two three waitresses spoon stir coffee acted like not know saying spoons various places buffet could helped one whatever funny smell elevator lobby floor room located room fine',
 'group us stayed launching point longer trip china stayed two nights found quite comfortable quiet beds luxurious linens slept like rock watch tv used room internet reasonable cost loved robe slippers nice hot shower bathroom clean though marble counter top stained people might think looks unclean not dirty lacked nothing used gym little small side apparently hotel upgrading fitness facilities ready december meantime space fine come',
 'stayed beijing international hotel november part trade group traveling china beijing first destination check handled group chinese hosts cash traveler checks change money must got cashier bring passport surprisingly large hotel stayed upper floor excellent view city overlooked train station amenities consistent western star hotel china hotels rated stars adjust expectations accordingly entered room experienced confusion turn lights turns room key slides illuminated slot lights key inserted turn lights heat air conditioning key removed services disabled one english language channel news broadcast arrange wake calls easily telephone without speak front desk two beds approximately american quot full quot size comfortable beds found china linens blankets good shape room bathroom somewhat dated respect fixtures everything worked shower stayed hot hotel excellent security receive one call first night asking wanted quot massage quot warned pretty common china housekeeping certainly adequate par american hotels quite bit cleaner many hotel restaurant offers good western breakfast well asian foods need room key key jacket showing dates stay seated self service no complaints quantity food fun try chinese foods well service good slow times refill coffee hotel location quite good adjacent several banks across street starbucks called quot fourbucks quot chinese shopping center walking distance along several american fast food restaurants adequate room tour group buses pull outside hotel property not located side city olympic venues rather closer tien men square forbidden city still approximately twenty minute drive hour beijing international airport check equally easy major credit cards accepted',
 'agree reviewers said stars china not stars u still decent business hotel well located room nice especially appreciated good quality bed linens breakfast thought amazing quite international variety food american sort japanese beyond definitely find something suit diet try warm soy milk thought delicious side huge reddish granite lobby not single chair anywhere seemed odd considering tour groups meet every day also first room got definitely smoking room even though tour operator requested confirmed non smoking reservation ashtrays room smelled smoke however staff apologized moved us promptly another room fine also fyi noticed problems lack lobby chairs erratic definition quot non smoking quot one quot star quot hotel china new tongue cheek theory china non smoking room means nobody smoking right not sure right blame one specific hotel appears endemic problem chinese hospitality industry would willing stay might trade budget allowed',
 'supposed five star hotel however not exactly would call stars pros great location convenient walking places tianamen restaurants etc safe internet nice building interiors food spa courteous staff decent pricecons dirty bathroom moldy water not drain shower smelly hallways entire hallway smelled mold cigarette smoke even though supposed smoke free halloverall would stay since seemed common theme higher end hotels china would look newer hotels first could stay based price one higher floors think one executive rooms based group negotiation',
 'stayed hotel days room stayed pretty good shape bathroom awful bathtub worn tiles floor showed cracks airconditioning not working sleep windows open three nights location food okay especially breakfast buffet',
 'wife spent nights bih loved every minute world class hotel outstanding service courteous helpful staff quiet beautifully appointed rooms bathroom tastefully done black marble crhome fixtures clear glass bed one best ever slept even quot pillow menu quot could select different kinds pillows suit taste not know enough superlatives describe hotel spacious elegant several outstanding restaurants opposite shopping center mcdonald get tired chinese cuisine near subway line close major attractions staff waited us hand foot would not even allow us pour wine dinner highly recommended excellent value money',
 'tours available hotel stop isilk factories fact not disclosed upon booking purpose factory tours get gullible foreigners buy stuff imagine level kickback tour operator hotel booking tour great wall example one expects get tour great wall not shopping expedition offer isilk factory tours separate offering not like snookered',
 'booked stay tour company april realize china stars not us stars hotel however generally excellent rooms view depending side hotel staff accomdating always seemed ready help generally ate breakfast hotel excellent variety extensive coffee also much better expected close american coffee rooms could use little updating clean comfortable location hotel excellent within walking distance major shopping areas well historic sights little advice though take cab hotel staff help card directing cab drivers wish go not many cab drivers china speak english way not problem hotel staff no preconceived notions hotel definitely pleasant stay would stay no hesitation',
 'stayed nights beijing international hotel part great wall marathon travel package hotel rooms little worn acceptable rooms clean fairly good size included breakfasts international buffet fair quality looking use airport shuttle bus stop right hotel airport would say heydey hotel may considered star value option',
 'read reviews honestly quite disappointed opinions everyone freedom speach working teaching hotel field years really objective particular hotel true big old due renovations informed done year actually new section construction right offer new reception area lobby amongst public areas existing lobby closed renovations shortly encountered no mould foul odours room room spacious comfortable not extavagant hotel price right compared hotels around world collegues got cards doors offering outside services not heard no knocking doors offering hours extra services group public areas clean many hotels see around world employee constantly passing dry mop lobby hotel staff employees present pleasant trouble travellers expect everyone every city world speak language perfectly especially americans wake open eyes ears hearts foriegn destinations majority employees working toursim sector darnest please foreign traveller hotel spoke much better english mandarin appreciated effort way hotel presented presitgious diamond award american academy hospitality sciences say something beijing international hotel',
 'stayed executive floor nights contrary others found hotel good room whilst not massive acceptable size clean everything bar air conditioning worked executive floors provide free broadband internet worked well apart censoring bbc tea coffee always available executive lounge staff reception always pleasant responsive prostitutes seem plague beijing not get cards room door hanging around main entrance',
 'told star hotel lobby area nice floor not soon left elevator burnt rubber smell room spacious dirty carpet bathroom mould door tiles staff good would rate hotel stars best',
 'hotel not good even though star one stayed chengdu however saying still good stay prostitute business cards put door night laugh really translations despite reviews say not see lolling around corridors night money exchange counter no problems either went exchanged lot yuans smaller notes lady helpful food really nice revolving restaurant top quite novelty minute walk silk market paid yuan taxi back hotel mcdonalds street feel inclined many lovely types cuisine would not bothered',
 'located across shopping mall one block main train station blocks major pedestrian shopping area mcdonald across street several atms across street lobby nice large business center use internet fee minutes yuans money change lobby concierge lobby poor english not useful written cards available concierge written chinese show taxi driver cheap taxis cost yuan silk market yuan one us rooms decent not fancy room thermostat hard control not easily understandable room safe no iron ironing board true chinese hotels watch laundering cost high',
 'part student group many expactations toward hotel first enormous way like ones breakfast discovered not alone buffét great lot different food traditional egg amp bacon also japanese lot sweet cakes muffins hand eat dinner hotel restaurant expensive experience small portions not especially good either learned hotels spa pool facilities dressed robes provided rooms took elevator closed though kept saying would open never rooms clean comfy beds lot different complimentary toiletries favorite tower clean towels overall nice hotel noticable must one first luxury hotels bejing still tasty breakfast feeling freedom free newspaper chinese floor newspaper one english page no noise goldfish lobby currency trader free hotel lobby',
 'stayed part tour group shower although quot renovated quot serious mold dead aminal issue smelled bad open window leave open entire time think placed quot marble quot like material already existing fixture water pressure low towels tiny old smelled like mold maybe bathroom constant quot business quot cards left door hookers quot massage gentleman quot ladies wandering halls night got bit old especially since year old son one person group even one women could see every floor sitting sofa near elevators knock door hours see wanted quot services quot breakfast buffet good staff could care less downright rude claim speak no english front desk messed reservation giving mother son king bed instead double took lot arguing betwen tour guide front desk fix front desk clerk went make several nasty remarks chinese quot americans quot currency exchange desk lady rude ans extremely slow refused take currency even looked like plced billfold folded half extremely crisp new money could exchanged hotel no atm money machine teller inconvenient international hotel internet fast cost us day worst checked accused everyone tour group stealing towels including us funny not even use bathroom including towels last day due unbearable smell many hotels better locations even across street waste time money one however forced stay across street use underpass located right hotel come mcdonalds cheap grocery store water soda ect',
 'great hotel great room amenities gym pool construction despite calling ahead verify construction completed absolutely horrible service charged meals breakfast two days row never breakfast pretended no longer speak english girl checked great english language skills late check hotel claimed gave room away no longer vacancy price point would not give room upgrade price despite giving room away salon gave horrible hair cut no surprise attempted double charge almost late flight check took close hour no exageration close hour go somewhere else beijing',
 'nice hotel nice lobby great views rooms highly recommend not flashy unique hotel around quality place',
 'nice hotel revolving restaurant offered great view city service great hotel also spa however far walk wangfujing shopping make walk back taxis hard come',
 'true luxury fashion lobby mall areas exquisite actual rooms step super usa standards clear hotel one first luxury hotels beijing location incredible walk lobby may run government officials continent travellers region lounge bar area pretty neat indoor patio style configuration trees fountains negatives unless willing get super suite put sub par room hope packed iron get suits quot pressed quot pretty good fee mysterously no irons rooms no door hangar keep housekeeping also mysteriously missing guarenteed someone room everyday something consider official business beds ancient useable seen worse guess one needs remember china not set lodging expectations high recent business trip stayed much better new western hotels limited tradeoffs location price welcome china overall grand show actual lodging well marriot sheratons world guess location offsets financial burden staying average room',
 'returned australia nights spent beijing international part organised tour completely pre paid no idea expect stayed asian cities thought would convenient clean best cramped limited facilities worst pleasantly surprised yes convenient clean also spacious great facilities service efficient polite language minor barrier staff speaking quite good english bedding comfortable bathrooms clean adequate shampoo etc might need hairdryer also bottled water supplied daily tap water undrinkable also supplied tea coffee whitener well kettle important cuppa start end day restaurants good coffee overpriced beijing breakfast buffet includes anyone could ever desire no matter part world would definitely reccommend hotel definitely stay',
 'stayed hotel part tour package rated star not nice true star western countries probably would not stay pay room cheapest found us nov location great block main train station subway airport shuttle also departs hotel parking lot looking map beijing seems like hotel couple streets attractions however aware city blocks long walking blocks take however taxi cheap typical fare less us room standard twin beds linen towels fresh temp room hot seemed much central heating thermostat turned cool room opening windows difficult control wide window gap want one thing not like room dark even lights turned small refrigerator room get small bottles water free water kettle boiling water drinking think decent hotel not high price lot hotels cheaper nice',
 'really nice hotel comfortable spacious rooms nice food well located booked quoted standard price asked promotional deals offered room price worth try',
 'hotel nice lobby pretty grand looking everything clean booked travel agency full package deal not know exactly much paid happy like hotels found china standard room twin beds want something else would coordinate hand not bolted wall pushed together breakfast buffet great included package everything cereal bacon eggs sorts chinese breakfast type items overall pleased bathroom great shampoo combs lotion etc could want beds although kind hard offered great bedding not bad place starbucks right across street need stop shop get snacks one train station block away w walking distance felt safe walking even night',
 'returned four night stay beijing international hotel hotel tour company booked evident lot tour companies use hotel kind hotel probably would not stayed not booked tour company mostly due price anything else moderate room books us per night staff friendly rooms immaculate breakfast included room good mixture chinese western cuisine business centre rmb minutes internet fitness centre spa massage wonderful hotel shops second floor expensive supermarket lobby level pop snacks etc reasonable within walking distance forbidden city rmb cab ride pearl market great place stay like upscale hotel complaint would front desk staff limited english made check check somewhat frustrating',
 'h nine year old daughter would normally overlook hostels drawn one reviews location ensuite two twin beds small convenient cozy duvets cable tv also includes electric water pot tea chair desk side table us good deal especially hubbub leading anniversary bathroom strong sewer smell welcome china pretty normal one extra electric outlet broken generally clean public areas immaculate hostel tucked quiet alley not far maybe one block bus stop catch side street hostel head tiananmen east subway line qianmen line nestled forbidden city wanfangjie walking amp shopping street also blocks night market tasty exotic treats candied fruits grilled lizards seahorses runs pm nightly daughter pretty tough walked city front desk also help arrange taxis information room attendant help travel logistics also several tours sell expensive compared using public transit competitive prices compared tour operators opted public transit blast total solitude great wall simatai walked forbidden city jingshanyuan kuai highest point city bueatiful temple looks straight forbidden city bei hai park kuai kuai ferry rides across lake plenty cultural relics nice park areas around square also used subway often crowded easy navigate cheap per single journey gone day every day took advantage safe lockers front desk kuai time lock well worth amp big enough computer small personal items stayed several days enjoyed breakfast best seen china even fancier high dollar hotels always couple chinese dishes spring rolls noodles fried rice either scrambled fried eggs plus boiled eggs croissants amp jam veggies dressing meusli fresh yogurt fruit breakfast area reading room nicely decorated traditional style not forget try emperor empress suits information room get photo take photo donning suits free supermarket turn left outside alley one block left plenty fresh fruits amp veggies even western niceties lunch meat amp sliced bread even wheat without upscale import prices decent wireless internet lobby sometimes also able pick room free believe small charge using computers internet room overall staff really friendly not necessarily helpful speak decent english run help taxis problem may get asian shrug great location breakfast moderately nice facility would certainly stay recommend friends not daughter would not opted ensuite save stink get even better deal fabulous location always take ear plugs case never needed mine',
 'really affordable friendly staff located mins forbidden city must see attraction handy supermarket couple doors really cheap water food stuffs opt breakfast extra little expensive compared food everywhere else eat enjoyed museli information office really helpful book tours along great wall etc train tickets found us cheap flights hong kong',
 'excellent budget hotel facilities need walking distance shopping major sights would recommend anyone',
 'friendly staff secure pleasant facilities right heart historic area exotic charming hostelling locations city facility well run hotel like option opposed siheyuan courtyard house option within minute walk east end tiananmen square however halfway long alley not well known hotel nor easy location describe taxi driver free wifi lobby nice amenity hostel staff took heavy rolling luggage escorted lobby first arrived better service expected also watched courtyard ensure entered residents business pleased three night stay',
 'booked one night due time constraints service excellent polite efficient informed surprised quite good en suite twin room supposed hostel star hotel standard location excellent close forbidden city leisurely minute stroll tian anmen square nearest metro dengshikou think minutes walk away realise quicker walking alleys nearest bus stop two minutes away amenities good reception restaurant tourist office liked everything place require comfortable accommodation central location helpful staff place unbeatable price',
 'hostel cool staff friendly nice clean rooms wi fi access lobby useful location also rocks rates affordable amazed see rooms go beijing suggest stay value money stay hostel also near food strip',
 'rooms small clean stayed standard room private ensuite tv room comfortable bed room cleaned daily towels soap toothbrushes etc provided chinese style bathroom no partition shower area rest bathroom good location mins walk forbidden city wangfujing shopping street free bike hire rmb deposit free wireless internet lobby bar area otherwise use computers rmb minutes huge common area tv stereo couches books read little noisy night bring ear plugs light sleeper reception staff helpful directions etc washing machine dryer facilities available fee provide free pick service beijing railway station call advance took airport bus pek rmb jumped cab get hostel cab driver got lost put phone hostel buffet breakfast rmb eggs onion rings toast croissants fried rice noodles etc ok not fabulous',
 'booked accommodation language school stayed two weeks never stayed youth hostel not know expect experience good one room third floor twin single use shower room standard not problems noise occasional late returner hotel weekend hotel hotel refurbished two years ago shower room modern pretty good fittings tiled floor modern toilet toilet sit not always found beijing hairdryer regular supplies toilet paper towels changed every day bedroom part tiled part wood effect flooring tv kettle provided couple bags every day lighting room ok like reading bed take mini light hotel lot english speaking staff minimum words others pretty good command language battle dozens accents come across every day comfortable seating reception area try feed fish tiny live fish seating area bar big widescreen tv dvds available food drink prices reasonable bar food mostly western style aimed backpackers students not bad though believe chinese food available not sure never managed breakfast buffet yuan food ok tea coffee arrangements hit miss take tea bag ask hot water coffee not bad hot internet access not wireless skype etc need right equipment pay reception find allocated pc hotel clean well serviced staff friendly helpful hotel position great walking sights not suit want subway station doorstep no problem understand bus routes prepared walk mins hotel required cards show taxi drivers get tourist areas back hotel going use taxis lot get someone hotel write address large print lots taxi drivers need wear glasses reading find good taxi driver try get card get quote anything want farther afield people taxi wall cheaper organised bus trip get earlier crowds beijing safe walk around area residential not see many people late night ok even lone female people hutong close hotel pleasant used guests tramping way centre bikes rented tours cars airport arranged hotel changing money reception actually cheaper using atm security boxes available yuan per use',
 'booked private room youth hostel stayed hostels say much better not clean amenities could ever want need not beat location',
 'girlfriend stayed jade youth hostel nights passing beijing location fantastic minutes walk forbidden city room clean staff spoke decent english staff also booked train tickets xi tour great wall would definately recommend hostel staying beijing looks like hotel hostel not cozy definately comfortable rgds gps',
 'booked hostel v good website contains unbiased reviews travellers stayed beijing jade youth hostel part international hostelling address no north zhide alley beiheyan street dongcheng district costs one bed bed dorm one night shared bathroom outside room also bed dorms twins ensuite smart clean light airy hostel also get breakfast buffet nice communal bar area food throughout day tourist info office arrange tours great wall etc found best location compared othe hotels hostels walkable forbidden city tiannmen sqaure main shopiing street night market beijing pread city prepared walk alot best way get around taxi cheap beijing speard city preparedt lot walking took shuttle bus airport opposite department stores xichang jie walk hostel min take taxi single female travelling found safe city wary young people coming posing struggling art students take art shop conn buying paintings lot exp get market also careful rickshaw drivers experience wanted go b bartered price hand took long tour backstreets historical facts demanded lot money english spoken speak degree best always map english chineese point want go taxi drivers tend not speak english facinating city verge change preparing olympics lots construction work going',
 'teaching china seven months stayed total nearly nights jade youth hostel rest thetime live city two hours away looking something cheaper hotel chains likes novotel etc something better typical yha youth hostel place fits bill everything superb friendly staff spottlessly clean reception great bar tasty restaurant clean comfy rooms located walk forbidden city gives idea great central location cheapest way book go via www hostelbookers com one similar sites get slightly cheaper paying front desk though prices ask not much single bed person dormitory single bed person dormitory neither en suite instead share shower room toilet room cleaned regularly spotless majority time private double en suite costs room stayed would advise bedroom dorm sometimes get little noisy people coming going person private rooms ideal wanting little privacy tour agent within hostel possible book taxis airport visits great walk city tours tried found perfect internet bar says tin cheaply bar lounge popular chill place watch movies day great place warm going night beers mere table football hostels nearby heard good reviews fact never felt need go elsewhere one many visits speaks easiest way get jump taxi call front desk hostel get direct taxi driver simple easy',
 'hotel great prices cheaper booking online advance rooms adequate quite noisy not guests yelling thin walled hallways shhhh please signs posted no avail one morning employees even walkie talkies thing buzzing back forth light sleeper not great rooms small side good enough two us shower part bathroom whole floor gets wet hostel type part spread not meeting others feeling taxi call twice way airport find located within walking distance places easy enough get taxi end street even morning would stay not awful not great',
 'stayed beijing jade youth hostel address zhide beixing beiheyan dajie beijing september would highly recommend anyone looking cheap decent accomodation city think paid around us double room ensuite also dorm rooms available much cheaper',
 'husband two children visited beijing november stayed wonderful hotel really helpful staff helped us arrange one trip th great wall private driver write notes said wanted go beijing since taxi drivers understand english stayed vip room spacious clean breakfast simple good absolute best thing hotel located houtong feels traditional chinese not one huge american hotels walk outside hotel see chinese people lives liked lot',
 'good place stay freinds family young children teenagers good services speaking front officers good foods breakfasts chinese western clean large rooms beautiful courtyard not known much taxisnear subway stations easy going tourist areas prepared map find hotel chinese first arrival',
 'compared hotel chains sihe personality beautiful courtyard nice rooms equipped finest furniture spend time reading peculiar garden finding peace armony willing pay probably suitable families children needs rest space spent days walking lot not take advantage amenities located typical hutong always felt safe no problem taxi driver near famous wangfujing street within walking distance underground minutes staff fantastic helpful sorting every kind problem satisfactory level english one downside breakfast quite poor',
 'courtyard hotel narrow hutong well positioned metro less minutes walk since new lines opened olympics hotel oasis peace beautiful courtyard garden friendly helpful staff wonderful earth feel stayed nights adults year old boys lovely time highlights trip laotse tea house evening performances beijing opera acrobatics fung fu visiting mao mausoleum get early queues move quite quickly start queuing leave bags building east mausolem across road forbidden city course great wall',
 'sihe hotel one beijing remaining hutong walk mile main road cabs not like go narrow alley quot might get stuck quot cars interesting walk thru old beijing neighborhood hotel arrange transportation request felt safe area buses main road subway mile road amp large grocery dry goods store across subway entrance hotel great staff friendly amp extremely helpful place not fancy clean ac comfortable beds good western bathroom facilities sitting semi private courtyard nice rooms different sizes little small ok breakfast good really enjoyed sihe courtyard hotel amp recommend anyone go back beijing would stay',
 'hotel situated typical narrow lane next row old houses vistors benefit ambiance living locals easy walking distance forbidden city metro station railway syation minutes away interesting area',
 'stayed nights turned much comfortable expected arrived reception small side room entrance staff friendly helpful although struggle english name suggests hotel series courtyards buildings single storey walk one courtyard next feel distance bustle beijing courtyards tree iv drips gives rural feel covered walkways turned important since stayed heavy rainfall rooms completely watertight saw kitchen buckets filling leaking roof two rooms single room daughter large double us room furnished traditional chinese furniture turned comfortable although bed firm hard best nights sleep hotels china trip including swish star hotels no meals apart form breakfast best say breakfast adequate free access internet either laptop pc breakfast room not find hotels trip lots street restaurants nearby even kfc mcdonalds thing ate couple restaurants meals cheap tasty filling order pictures menu leave hotel remember roads following find way back hotel small lane even taxi large seater nearly always managed get front door would definitely stay local feel',
 'stayed three days april found peaceful comfortable friendly helpful staff refreshing change usual large characterless chain hotels executive room large airy four poster bed standard roms look little compact staying day two although access taxi sometimes difficult depending willingness driver venture narrow road minute walk main road minute walk subway station main tourist spots reached although hutong streets dark night no time feel threatened walking food good really made feel welcome thoroughly recommended want try get near chinese hotel experience free internet access',
 'stayed hotel several nights loved charming architecture hotel courtyards layout furniture intricate old worldly totally unique travel experience used hotel free internet daily room small sparse nonetheless inviting long day bathroom not freshest adequate probably non highlight stay staff friendly enjoyed hotel breakfast every morning chinese american dishes well lending library books travel guides dining area walking narrow winding hutong streets hotel highlight glimpses back street life afforded hotel convenient minute walk subway ended using lot first exhausting days spent walking everywhere want walk hotel forbidden city etc several times',
 'stayed weeks wonderful peaceful place everytime came back coming home friendly helpful stuff beautyful courtyard nice clean comfortable room hungry could order good dishes small kitchen delivered room warm friendly smile place not find five star cold luxury bar big breakfast buffet find heartiness security whenever come beijing surely go sihe courtyard',
 'stay sihe courtyard hotel nights end march found aspects hotal outstanding airport pickup went without fault depite filght delayed nearly hours arriving spacious room chinese bed best sleep courtious ever help full staff could not enough us including bring additional heaters room nearly checked outside temperature near zero found area hotel located colourful provded great glimpse beijing like given less hutongs left existed years ago noted travellers comments taxis proximity main trourist sights beijing found easy get taxi walk around metre right main shopping street ant metres left find ample taxis no problem getting us back sibe hotel metres walk wangfujing famous shopping street addition taxi fare forbidden palace tianemien square ie flag fall note generally stay star hotels sibe not star nor glass box may like see review hotels china included nights sofitel wand beijing stayed sihe',
 'chose stay beijing sihe hotel mainly due reviews tripadvisor also pictures showing beautifully maintained hutong actual hotel not disappoint cab airport eventually found even printed directions get real sense china room lovely good points seemed stop thought hotel would perfect location sightseeing beijing deceptively large city map looks like short walk turns actually quite hike taxis necessary however catching cab beijing no simple feat majority cab drivers ignore drive western preferring pick locals finally manage get one stop majority time not know go refuse take especially need return hutong breakfast rather poor restaurant hotel room roughly x two tables rooms generally could not get get food mornings rush grab food retreat outside eat although nicer crammed hot little room meant missed freshly cooked eggs staff spoke ok english generally struggled help requests although would three women manning front desks one person problem would require three sort lovely actually staying authentic part beijing charm began wear days trekking back hotel certainly price pay compared hotels b amp b think spoiled whilst visiting shanghai previously shanghai city much easier going people much friendlier since going beijing visit great wall not think would reason go back',
 'stayed three nights march fine stay got upgraded free vip room huge hotel not going win luxury awards authentic beijing stayed raffles actually feel china staff spoke ok english certaintly enough get really helpful breakfast not great gave miss two three mornings basic appliances iron would useful not one hotel not exactly bargain paying staying e old hutong amenities want chinese experience give try esp spring summer courtyards really lovely',
 'thoroughly enjoyed five night stay sihe hotel stayed young daughter prior commencing trans siberian railway st petersburg stay frequently walked old hutong area hotel located day night never encountered hint trouble plenty restaurants shops nearby possible walk main beijing sites forbidden city within half hour reception staff helpful rooms charming comfortable clean also took bicycles enjoyable cycle around beijing offered hotel free charge great hotel people interested real chinese hotel rather western chains',
 'small well run hotel lot atmosphere one dwindling number central beijing neighbourhoods not modernized giving different perspective city',
 'wanted try life hutong reading reviews tripadvisor booked night hotel last stop china room clean location great within walking distance tourist attraction checked night stay departed airport realised left behind buddha pendant every important husband called hotel staff helpful not found courier residence singapore',
 'stayed sihe hotel last week night executive room positive experience sihe fully recommend liesure travellers beijing unlike recent reviewers found hotel good value money hutong experience unique better worse shrinking part beijing life hotel sits nicely vibrant hutong central location quiet peaceful not one give ratings hotels good exceptional opinion hotel good would gladly stay warning sihe not issue vacationers would not stay hotel beijing business not appear easy place labor computer many hours eg not great light room electric outlets hard reach getting taxis not especially convenient not problem location not near financial district ie clients not bj business not worry',
 'great find small room clean amenities need fridge safe staff friendly helpful location convenient tourist sights within walking distance',
 'stayed sihe hotel family october travel daughter age loved courtyard hotel much beautiful hotel beijing get feel old style china modern amenities expect stayed executive room three nights think room spacious enough enjoy beautifully appointed antique chinese furnishings bathroom modern conveniences courtyard peaceful eat supper romantic evening love courtyard breakfast good value varied range options every taste including hot freshly cooked eggs delicious coffee staffs speak english excellent helpful help us arrange trip hand luggage nothing seemed like much trouble location good walk minutes wangfujing street hotel pretty close tiananmen square forbidden city beihai park etc convenient love hotel recommend sihe anyone wants authentic chinese experience visiting beijing',
 'pleasant place stay close centre beijing refurbished traditional courtyard home sihe situated hutong lane could said village city nearest subway station dongsi minutes easy walk sihe room booked small deluxe large enough two people minimal luggage cramped bed linen comfortable clean broadband internet access via cable flat screen tv mostly chinese channels bathroom clean modern slightly dog eared towels sluggish plumbing shower well breakfast good option chinese omlette noodles dumplings continental style breakfast staff functionally perhaps impersonably friendly typical asian way fairness considered bit overpriced might get comparison say raffles red lantern hotel less location excellent hutong delightful though walkable distance forbidden city wangfujing shopping area',
 'stayed nights sihe hotel really enjoyed courtyard style chinese house not many left beijing staff friendly although seemed shy little reticent think might explain previous comment lack conversation however timid breakfast lady respond husband tried fledgling mandarin day make effort room not largest fact strange shape long thin stuffed full antique style chinese rosewood furniture including great four poster bed lovely comfortable great crisp white cotton linen bathroom surprisingly modern considering rest property would agree previous comment towels not scratch grey thin frayed edges good walk shower though agree nowhere put suitcase except floor good feature lots english language listings magazines weekly local guides time style made feel lot connected city knew going info restaurants bars etc totally date upmarket western chain hotels stayed not provide sort magazines tv english channels one no sound however not come beijing stay sort hotel spend time watching tv exploring breakfast not huge feast food although replenished needed rooms unfair expect put massive spread day however not earliest risers meant choice bit limited days got earlier lot food offer trip day driver booked hotel great wall simatai fine wall locations fair lot could gather local taxi driver would probably charged good price know arranged hotel hutong hotel located great reviewers said see authentic hutong life going around also main street dongsi nandajie full funky little shops really great value local restaurants good subway station nearby well supermarket walk tiananmen sq hotel seems pretty unique beijing would certainly recommend others choose dull western chains alternatives however realistic compared alternatives price paid around night high facilities service get guess paying odds unique experience not happy go elsewhere',
 'unlike reviewers found hotel disappointing poor value money lived travelled extensively across asia six years hotel seems trading image quaint old fashioned chinese style inn charging foreign guests premium price fact modest quot bed breakfast quot service facilities first cost stayed two nights cny night including service called quot deluxe quot room stayed previous two nights executive floor room holiday inn central plaza currently ranked hotels beijing tripadvisor com less quarter cny night comparison could not stark terms levels customer service facilities food quality not misunderstand never expected full service holiday inn style facilities sihe expect service quality facilities form would justify paying holiday inn rate tiny room think sihe albeit large double bed clean sheets not even enough room two people pass certainly no space luggage properly stored accessed absolutely nowhere else rest suitcase floor bathroom square width two small shower cubicles stains floor leaking pipes thin fraying towels not even enough shelf space unpack toiletries televison old cathode ray tube model flat screen would freed precious shelf space maybe chinese channels hbo cctv english amazing considering seems almost exclusively non chinese guests staying free internet access offered worked first attempt along hbo second day second ambience staff never exactly unfriendly equally no point even slightest gesture friendliness towards us quot welcome quot reception simple quot passport quot even though reservation clearly stated two us staying two us arrived together hotel assumed staying gone far remove set towels case dared use well two us came back hotel later staff must realised indeed two us came chasing us get copy second passport later presented us towels removed no idea staff competent english charging sky high prices international visitors never conversation greetings also atmosphere quot know guests staying would rather not not trust anyway quot place example printed labels cheap n cheerful lux shampoo bottle remind us quot not gift quot words not dare think take followed onto street ask us check even though left luggage reception deposited key said returning couple hours later asked sign arrival pre authorisation room charges amex card never happened hotel anywhere world certainly not holiday inn two days earlier third breakfast included cny poor value tried first morning went mcdonalds instead second morning course buffet smaller holiday inn quality food disappointment stale bread cake oily omelette packet juice basic cheap stuff timid waitress watched us eating tiny breakfast room low stools never greeted us way stocked items buffet clear almost nothing left choose reminded breakfast youth hostels stayed repeat not expect five star international brand hotel standards much expect value money stay poor value money overall suggestion first time visitors china asia generally want see experience authentic chinese neighbourhood spend cny hotel facilities match price holiday inn simply pop across sihe one day take photos inside courtyard actually not impressive way fact interesting part hotel outside not inside watching daily life people live hutong lane hotel situated bear mind also hotel barely accessible car taxi dropped us main road wheeled bags lane hotel minute walk',
 'really enjoyed staying staff wonderfully friendly helpful even packed us breakfast catch early flight striking thing hotel quiet basically middle beijing get hotel really cannot hear city noise free internet decent breakfast w western options rooms clean stayed two different rooms standard little small side newly remodeled bathroom suite suite comparable standard terms cleanliness comfort twice size standard front desk staff also helped us arrange taxi great wall mutianyu minute drive driver around yuan regular driver unavailable alternate driver super nice spoke english also took us wonderful dumpling place trek trip favor take cable cars not ski lift head left first opportunity circle back take toboggan take ski lift basically climbing uphill day long hotel pretty close tianamen square forbidden city beihei park etc took taxi places average price yuan get took express train airport yuan per person need transfer no dongzhimen transfer no yonghegong one stop get dongsi minute walk dongsi station fyi took cab back airport cost around yuan without traffic sure get hotel card chinese name written instances taxi not know might want get dongsi metro station written chinese landmark taxi know',
 'returned beijing stayed authentic little hotel situated hutong amazing experience hotel truly chinese traditional furniture atmosphere arrival scepticle little alley way whether safe living narrow residential street well well surprise must admit friendly helpful sincere people live hutong hotel staff super always ready help advice needed room small enough space move around bed still clean authentic not live sleep bed big comfortable bathroom would go back time well done sihe staff made stay comfortable great people',
 'booked hotel basis reviews tripadvisor everything read absolutely true front desk personnel room fabulous hotel booked triple room arrived told quot upgraded quot no additional cost always get little nervous told upgraded no additional cost upon entering room surprise want feel though china not modern hotel happens china place stay located hutong several days locals started recognize us us one problem many taxis not like going hutongs indicated driver could leave us main street intersecting hutong five minute walk hotel street maybe forgotten booked room breakfast included rate wonderful breakfast chinese western items egg dishes made order cannot speak highly enough front desk personnel jillian fay believe names always helpful pleasant location good minute walk night food market donghua men street intersects pedestrian mall anchored beijing apm mall great place great find reasonably priced',
 'hotel looking small tradional part city walking distance tourist things plenty real chinese experiences local resturants no english tho hotel small rooms desk organised tours gave good directions good drivers room booked deluxe double perfect one two dont go want pool gym swanky resturant hotel still free internet safes c etc quiet leafy courtyard clean relief not western style high rise hotel',
 'chinese b amp b would look something like not everyone likes b amp b nor suitable everyone needs no arguing matters taste decide want make plans accordingly viewed prism shall add experience great sihe hotel elegant dumpy debate location hack overcome initial shock twisting quot hutong quot alley rather good not far city center interesting street scene around deep set back main road atrium layout makes environment quiet printed locator map sihehotel com photo satisfactory effect address hanzi almost like driving directions get enough experienced cabbie inexperienced cabbies call case lack english speaker chinese night made changing arrival date required someone travelocity call hotel complicated room mostly decent condition bathroom modernised however cramped doors impinged furniture shuffle luggage around open particular piece one wall chalking paint soiled baggage not careful contents think room smaller may fare better look booking agent lists actual room area square meters atrium layout gloriously pleasant mild weather miserable rain included internet reasonably good ping times around ms little variation subjective feeling connection quality better ms makes sound breakfast good expected hotel size breakfast room rather cramped basics covered tour operator listed lobby independent hotel good buy not much time seeing sights quickly exhausting though sum would say service side business part tightly run reasonably good job compensating property shortcomings limitations building jarring recommend without caveat first trip china look elsewhere looking luxury features dollar not find experienced traveller not need business support beyond internet little adventurous consider',
 'husband along adult daughter stayed five nights may hotels two week plus visit memorable various reasons one fabulous points atmosphere service location value hutongs quickly vanishing cherish opportunity absorb community spirit staying beautifully kept hotel room spacious enough enjoy time indoors bathroom modern conveniences one could want courtyard peaceful magical evening service hotel spectacular take advantage car service beijing airport reasonable cost added hotel bill breakfast delicious though small room overtaxed peak times walking new yorkers hotel location seemed perfect us hotel not far subway station subway system marvelous otherwise walked everywhere amused nothing ever stopped card game around corner though players sometimes rotated son teaching china encouraged us seek reasonably priced non western hotels stay price importantly cultural reasons good advice',
 'stayed sihe hotel eight nights late april arranged hotel picked airport upon evening arrival delivered destination quickly efficiently spent first three nights v p room suite beautifully appointed antique chinese furnishings last five nights senior deluxe room also nicely appointed rooms attractive functional baths beds firm not uncomfortable climate control excellent breakfast served small room pleasant though bit crowded lovely young lady served us taking orders omelets scrambled eggs keeping buffet stocked steamed dumplings vegetables meats well orange juice coffee yogurt pastries complaint need larger coffeemaker sihe quiet beautiful establishment impeccably clean friendly welcome change standard chain hotels one know one china one real drawback sihe one frequently cited reviews fair distance main street deng cao hutong taxi drivers willing take us past entrance hutong would nonetheless strongly recommend sihe anyone wants authentic chinese experience visiting beijing',
 'stayed sihe hotel end honeymoon tour china honestly say best hotel stayed entire trip courtyard peaceful perfect place relax rushing around beijing day particularly pretty romantic soft glow red lanterns night room though smaller typical chain hotels beautifully furnished great chinese style four poster bed surrounded rich orange silk practical note mini bar laundry service resonably priced staff hotel spoke excellent english helpful arranging trips taxis bicycle hire nothing seemed like much trouble breakfast morning good wide selection things choose ranging dumplings croissants also ate dinner one night courtyard enjoyable good value enjoyed staying hutong gaining insight everyday local life beijing however many taxi drivers not know hotel might worth asking hotel write name main road chinese loved hotel perfect end honeymoon china would love go back one day',
 'two nights durling short business trip beijing actually comments main reason chose fortunately not disappoint impressed antique style house bed looks like exhibited forbidden city delicate courtyard makes feel good waking morning also staff also nice speaking english well much pretty wonderful place want experience traditional chinese residence hutongs',
 'comfortable traditionally furnished rooms real character really felt though imperial china yet without suffering privations go courtyard gardens lovely great location make contacts travellers compare experiences walk hutong slightly nerve wracking first soon felt relaxed captivated sense real chinese community room quiet outstanding feature stay however attentive friendly service beautiful attentive young women running hotel food good value varied range breakfast options cater every taste including hot freshly cooked eggs prepared exactly requested also stayed larger much international crown plaza larger bamboo gardens courtyard hotels excellent really want stay traditional china fantastic location personal service sihe cannot beaten',
 'wife back beijing stayed beijing sihe hotel nights absolutely loved hotel perfect hotel beijing get feel old style china modern amenities expect stayed smallest room quite small wife not need lot space sleep shower way however bathroom completely renovated tiled steaming hot shower clean toilet sink perfect hotel even offers free breakfast great cook eggs bacon also traditional chinese breakfast items staff spoke english offered free internet service could not pleased stay',
 'stayed family march travelled two daughters age loved courtyard hotel would recommend families rooms large standard double room two large beds brought third bed additional rmb per night would echo positive reviews add children loved hutongs walk hutong onto main road dongsi nandajie turn immediately right stumble across couple neat shops hold young kid interest found small hair accessories shop stopped every day small treat barret hairbands couple cute stuffed animal bit road music shop stocked cds next hutong heading right number small restaurants would second breakfast tea eggs fried bread porridge breakfast sihe also good girls went fried eggs bacon cold sugared cereal everyone happy staff friendly cheearful would recommend hotel zhong tang side town day large chain hotel',
 'fantastic little place middle beijing busy hutongs clean comfortable peacefull charming people working nice helpfull speak english food also excellent',
 'stayed boyfriend early january wanting somewhere special new year reunion not disapppoint executive room side courtyard really bright airy furnished well traditional wooden items well modern touches like cable tv fridge kettle hairdyer also stayed standard room short trip back everything could wanted charming traditionally styled hotel agree previous reviewer bathrooms bit chilly air con wonders heating bedroom hotel staff kindly switched advance us returning home late night along welcoming light contradict comes breakfast though room really bright though not huge food nice landed pretty much soon table helps tell reception heading hotel staff nothing helpful sorting hotels us moved kindly looking book would mistakenly left behind could pick weeks later fact really could not fault service hotel really lovely hutong area beijing close enough everything especially tube not problem us not mind walking whole minutes get main street prefer quiet back roads would advise grab one business cards heading want get cab back though hutong not well known shown drivers never problem usualy know main street think fact went back three times overall travels china says lot good little hotel',
 'husband chose hotel reading reviews tripadvisor decided splurge best quarters two room suite attached bath indeed elegant courtyard building romantic hutong neighborhood badly run overpriced hotel although lazy shift new place short visit beijing not stay room pretty poorly lit go fluorescent lit bathroom look map even daytime bathroom extremely cold despite slick modern fittings slovenly touches like tatty old shower curtain hanging badly installed drooping rail typical hotel general breakfasts served cramped grotty little room cold greasy vile four days tried offerings menu worst took minutes served tourist want early not loitering eternally plate cold fried eggs loads excellent snack stalls neighborhood made experience galling someone site said someone would criticized sihe try holiday inn want bland western service like holiday inn also like quirky places full history lived traveled asia not rube not handle something little different hotel appears run singaporean company going charge room run professionally invest little training staff properly fitting comfortably city cab take across town considerable amount money',
 'really not understand place ranked beijing spent ten days beijing staying several hotels give recommendations people coming wedding beijing next year first pros yes authentic cute traditional quickly disappearing hutong neighborhood cons no amenities speak definitely not come cold heating room breakfast room not good enough properly heat rooms finding taxis willing drive back hotel challenging simply not know place get similarly not simply step hotel catch taxi no taxis seem driving past place course not big deal people interested history character comfortable stay however backpacked months past would rate place upscale backpacker place not place certainly much overpriced upscale backpacker place conclusion thumbs poor price quality find much better places less money beijing',
 'stayed nights sihe hotel early december anxious whether would live reviews no worries looking stay somewhere not feel like business travel could not anywhere else china executive room courtyard not freezing cold smoggy would lovely perk enjoy furnishings traditional style bed bit hard gold canopy cozy enjoyed chinese style breakfasts much would advise though hotel hard find help cab drivers find print page hotel website map also fyi not big walker sihe good minute walk alley closest main road long walk closest sites lama temple wanfujing st luckily cabs beijing reasonably priced also nice free internet staff soooo helpful arranged train travel shanghai helped us ideas go meals sights etc patiently answered questions also visited great wall hotel driver service drove us jinshangling hiked simitai picked us hrs later highly recommend pretty nimble glad chose sihe hotel',
 'since went slow season hotel economical even vip room bathroom okay not great clean deco great husband pleased room think cramp much ancient furniture small space would preferred not put lounge chinese day bed room make room feel cramp service okay basic services food not bad not usual star hotel standard choices think suffient great stay comments definitely stay',
 'stayed beijing week staying traditional courtyard hotel like beijing sihe hutong turned great us get real feel older beijing blocks modern wide boulevards new city staff excellent helpful beds bit firm tastes totally acceptable breakfast adventurers trading hints morning also great stayed two different rooms first wouldeluxe small unpack live week luckily larger room although two beds instead one gave us comfortable space internet access really made planning day much easier although not travel laptop inexpensive hour internet cafe end hutong dongsi nandajie people commented difficulty getting hotel called using skype set airport pickup us driver took us right hotel hour flight really great finally touring town often tough time getting taxis take us back hotel using hotels business card found far effective take picture see address shop entrance hutong dongsi nandajie would get cab show driver picture digital camera display would drive us right without problems enjoy',
 'wife stayed nights executive room end september wholeheartedly agree positive comments previous reviews loved difference provided big bland sterile chain hotels commonplace bejing executive room spacious believe two rooms facing inner courtyard largest room vip room north end courtyard would recommend trying get executive room couple occassions overhead comments made guests lack space standard room couple negatives head bed backed onto wall seemed running pipes behind worked kicthen probably behind simple slept end bed breakfast became bit tedious western whatever similar name breakfast chinese twist end stay eating fruit bread incredibly sweet taste little bit tricky cabs find even chinese directions would recommend getting chinese names nearest major intersection walking form liked local restaurants enjoyed locals filling cheap along major street eastern end lishi hutong dengcao hutong number good eats two us three courses beers cost rmb also number little shops within surrounding hutongs welcome business cheap would often buy beers sit courtyard night long day big bottles tsingtao would work cents aud much better mark ups get western bars hired taxi driver hotel take us jinshanling simatai section great wall cost cheaper quoted price could find get driven breakneck speed wait simatai finish mile hike probably highlight china experience get chance definitely stay sihe hotel location great central walk forbidden city staff friendly helpful despite obvious gaps english comprehension couple days wonderful english speaking guide took us around wanted go reasonably priced excellent knowledge places interest want know feel free send message',
 'booked beijing sihe hotel based fantastic reviews excited little concerned mother would disappointed thrilled everything hotel staff friendly helpful entire stay left luggage front desk days checked could not take one bag train arrived bags room staff went way make stay outstanding finding restaurant delivered late night arranging taxi take us airport breakfast hotel restaurant wonderful chinese dumpling breakfast one best things ate stay china great way start day climbing great wall reviews stated taxi drivers difficulty finding hotel address written chinese characters not problem train station went taxi drivers one knew quick driver took us easily made entrance hutong taxis difficulty fitting small alley walked entrance hotel time short walk well worth overall hotel fantastic stay next time visit cannot wait stay husband mother loved every minute believe everything read stay sihe',
 'stayed husband three nights beginning october cannot add much reviews already written really good say taxi driver drove main roads go little alleyways stop several times ask people slightly worried no need little gem hotel traditional beijung hutong laneway two minutes walk main shopping street hotel small beautiful rooms set around courtyard prettily lit red lanterns nighttime room fronting hutong complaint extremely noisy especially house built across road digging drilling took place hours night unfortunate room would not problem room small cosy free connection internet laptop big plus us finally staff helpful booked restaurants us several occasions always ready advice maps given price unbelievable value authentic chinese experience',
 'many reviews already written representative reason stayed not disappointed found staff friendly helpful hotel want experience china not another generic high end hotel big city comments wondering whether would trouble finding taxi airport trouble quickly easily resolved driver call cell phone hotel conveniently located city center within walking distace first trip china coming back',
 'looking adventure went china august honeymoon talked hasband staying one day shaky quot traditional quot hotels loved room canope bed like ones palace bed great bathroom ok clean simple working order yard outside roses date tree full dates older couple enjoyed coffee paper ones hind way labirinth small sreets find wide avenue bright shops restaurants come back anniversary',
 'loved little hotel booked one basic rooms night stay happy large room corner courtyard massive bathroom fantastic shower mini fridge tv etc brilliant aircon loved authenticity place helpfulness staff could not enough would definetly recommend anyone wanting experince beijing not bog standard chain hotel',
 'also booked stay hotel positive reviews already submitted trip advisor members happy hotel not disappoint room faced onto lovely quiet courtyard breakfast occupants sparrow type birds hutongs really interesting safe shame fast disappearing make way progress bathroom great modern clean well stocked staff spoke english well extremely helpful booked taxi simatai hotel driver terrific friendly helpful safe driver lucky enough return china would certainly stay hotel',
 'booked hotel strength reviews site give accurate picture unusual property little bit adventurous not want hotel could downtown chicago go doubts interesting local safe neighborhood want glamorous reception area luxurious breakfast not personally would never stay anywhere else beijing courtesy helpfulness staff even sorted furious voluble taxi driver picked us pouring rain wanted us somehow dry seat covers arrival exceptional hotel car driver rmb whole day simatai great wall superb economical arrangement three us could taken four laundry day comes back sealed little plastic packages one big deluxe rooms opening main courtyard first night stay one opposite side night return visit identical charming little fridge working internet access room air conditioner great bathroom lots hot water good furniture bed rather startling silk curtains comfortable vip room also opens main courtyard smaller rooms side corridors maybe less charming though everyone met breakfast seemed satisfied found hard figure room configuration sinohotel website got glad sprung expensive rooms enjoyed breakfast courtyard paid rmb yuan night sinohotel helpful wanted change arrangements unlike expedia not ask money upfront hesitated write review since hotel hidden gem soon besieged tourists decided not dog manger go enjoy charmed feel really beijing',
 'ditto previous excellent previous reviews dislike sheratons like small funky hotels personal touch stayed nights loved reception staff awesome helpful book trip great wall good value brand new car friendly driver rooms bit small clean breakfast courtyard every morning nice way start day oldbackpack',
 'stayed nights july rooms small worth right middle real hutong neighbourhood beijing front desk staff helpful went would translate everything taxi drivers us taxi drivers got lost trying find part adventure not problem breakfast included every morning western breakfast average likely case places china rented bikes cheap rode forbidden city took minutes agree previous reviewer looking star hotel not place looking great place experience real people china know beijing wake not another hotel place',
 'fantastic night stay real treasure exceeded expectations photos not really justice location fantastic really get feeling immersed history amp culture real beijing staying time minutes away great shopping amp major tourist sights staff really helpful amp speak excellent english little say not already written reviews fully agree everything else make no mistake perfect holiday luxury places like sheratons amp shangri la probably not place said hotel china star amp offered luxuries not available character stay amp would definitely stay walk tainenmen square amp forbidden city although probably minute walk take comfortable shoes compared places like hong kong not find beijing particularly easy place get round underground limited coverage amp previous reviewers said lot taxi drivers want take long journey bus service accounts fantastic opted walk time found walk hutongs back hotel one highlights trip',
 'first review ever written place stayed found previous reviews helpful accurate planning solo trip beijing hope contribute another travelers positive experience well looking quot real place stay quot authentic place looked nothing like ritzy hotels chains nearby found sihe quiet comfortable even though beds bit hard couryard experience looking tucked away hutong forcing participate daily life arrived driver took turn dark alley bit nervous no reason really immediately took quick walk old young walking talking others playing checkers eating snacks soon realized safe never another thought location addionally several couples women staying sihe say seemed comfortable felt safe always good benchmark made reservation several weeks ahead time stayed days move rooms several times scheduling room not available whole stay really liked definitely stay vip suite possible awesome bathrooms modern clean staff wonderful helpful always driver great would suggest someone desk always write directions restaurants going shops etc chinese true cab drivers problems directions maps unless chinese clear picked business card clothing shop entrance hutong facilitated easy return area evening traveled beijing found easy people helpful nice would love return beijing would hightly recommend sihe definitely stay hotel recommended great inexpensive dumpling shops nearby also treat quot blindman massage quot card lobby well celebrating birthday beijing several receptionists surprised presenting birthday cake nice',
 'read good reviews sihe still nervous not express great setting authentic room gorgeous stayed deluxe room staff genuinely interested helping us morning ate breakfastin patio perfect retreat loved walking little alley hu tong lead hotel not hesitate stay problem taxi drivers able find place however hotel phone number drivers call get directions also get better much easier use subway system beijing discovered many cab drivers could not read unwilling drive shorter distances problem not encounter shanghai finally booked hotel sinohotel com not problems',
 'got back nights stay really gem place not wants big hotel buffet breakfast glitzy lobby location central yet atmospheric cable tv internet rooms clean air con works well shower bathroom clean liked firm bed mattress beautiful bed furniture wish could take home staff helpful want go great wall get driver mr lu calm competent driver clean nice smelling car not always case china also try booking dirver directly hotel probably save bit cost trying book agent website',
 'sihe hotel real gem first stay ever beijing week first idea book room one larger well known hotels would certainly find good enough room without local charm looking reviews trip advisor however decided try luck smaller hotel not regretted decission booked one two quot executive quot rooms spatious direct access central courtyard furniture chinese assured bed long enough westerners gives splendid local charm looking although house dates back days quing dynasty hotel offers modern luxuries clean room bathroom bath western toilet internet access works no buffet style breakfast every morning choose four kinds breakfast two western style two eastern style offered choices change every two days staff friendly helpfull english also adequate',
 'qualms adding another great review unique intimate inn qing dynasty right middle residential beijing hutong not far wangfujing forbidden city rooms different outfittedwith traditional furniture surrounding atmospheric garden courtyards gracious chinese style enter truly different world noise pollution hectic pace outside feel like stepping back time beijing rapidly disappearing rooms include free internet hookup minibar laundry prices extremely reasonable rooms clean comfortable plumbing modern works well staff great get simple yet homemade breakfast rent bikes else say obviously looking large hotel room service restaurants shopping glitz not place stay alsowould not recommend trouble walking getting around since steps thresholds navigate even little bit adventurous find rewarding experience reviews mentioned taxi drivers tend puzzle address even using hotel address card opted airport pickup arrival pricier taxi absolutely hassle free returning hotel taxi suggest getting dropped intersection dongsinan dengcao hutong making short walk hotel',
 'wife spent one night si hotel may wish could stayed longer booked package tour hong kong dragon air package took us park plaza first two nights hotel minute taxi ride hotel si bit hard find arrived really oasis rooms spacious ac tv mini bar courtyard great place sit back beer cup tea would recommend stopping cigarrette store top street wife bought tsing tao beers ice creams yuan breakfast served plate eggs bacon toast along juice fruit breakfast not great complaint would bed bit hard matter personal choice looking unique experience willing live w room service full service facilities gym pool etc would recommend giving go lastly staff hotel excellent housekeepers front desk staff provide level service star properties would proud good luck travels',
 'hotel fantastic completed stay would recommend anyone staff extremely friendly atmosphere speaks volumes stay',
 'hotel traditional style chinese hotel middle beijing hard find well worth trouble best hotel ever stayed quite secluded even though city could not hear traffic staff friendly help full room well furnished really clean sitting side evening relaxing regret one night',
 'stayed ragegast beijing one night beijing rooms top notch easily comparable not better hotels beijing double price overall no complaints not mind not fashionable part town great value would recommend',
 'typical chinese star hotel measures meters facilities hotel everything star hotel hand chinese not always things function staff speaks little tono english ifyou try explain something takes bit creativity pitty no nice hotel bar restaurants close already way hotel furnished size ofthe rooms fantatstic also location excellent fact quiet central much nicer stay chinese star hotel well known international chains would come time',
 'beijing olympics stayed beautiful hotel found line soon noticed brand new growing pains spectacular property accommodating helpful staff beautifully appointed rooms gorgeous bathrooms first uncertain location seemed quieter anywhere else stayed beijing soon learned neighbourhood classy young much offer',
 'searched hotel stay family trip beijing found many reviews read radegast decided would stay especially since reviews quite favorable however nights no air conditioning mentioning day nothing done fix problem not unreasonable expect hospitality industry remedy issues leads conclusion not stay hotel first day alerted staff problem said fix returned night not fixed second morning reported issue said would quot fix quot problem hotel nothing make promises treat complaint less serious finally third morning asked manager point told us would move us declined point late could done first night another room however since leaving next day not going pack settle new room repack leave next morning opinion pointless take days taken serious hotel room temperature celsius weather around celsius outside fact manager blamed lack air conditioning temperature outside manager even argued us opened unscreened windows would cooler room guests treated conversation continued complain time vocally not matter not going not solve problem received usual quot apologies quot without satisfaction night room would not refund nor anything remedy situation rated star hotel yet not handle complaints seriousness nor treat guests dignity rooms uncomfortable due temperature think minor issue year old father law room contemplating hotel advice would go elsewhere issue hotel dismiss complaint no recourse',
 'another excellent new facility beijing rooms spacious well appointed excellent facilities complimentary buffet breakfast high quality swift low key service hotel within minutes walk cbd buildings nearest subway station not conveniently located hotels area business travellers find location acceptable tourists may find location less ideal needs given offers nothing hotels area would chose others largely basis price',
 'impressive hotel great rooms many amenities loved soaking tub mirror tv everything rooms hotel appearance top notch stand shower overhead sprays adjustable body spray hotal nice spa swimming workout facility workout room little small limited enough limited exercise business hotel restaurants good food prices bit high get better meal lower price walking blocks taking cab someplace would recomend hatsume across street shushi machioni probably spelled wrong block away floor cost would highly recomend staying opinion great value butt ishotel hvac eaither set heat cool entire hotel therefore depending stay make room temp higher lower not choice one stayed feb room degrees nothing done since building set heating tried opening windows little help sure times year not issue major issue us spa fitness center hours not condusive working morning brochures said opened front desk told us actually opened work also closes promptly get back late business dinner really no room workout people working spa attentive maybe cultures nice personally past creepy people always around ushering front desk locker rooms locker trying help undress anything relaxing would much happier handed locker key let go way need help someone around ask massage actual service good though expensive china soon done ushered room locker room front desk several different people could really take leasons could create better relaxed enjoyable enviroment staff friendly still working english skills not issue guys satying know something require hope helps agan hotel appearance rooms outstanding jsut issue temperature control spa workout facilities',
 'first stayed radegast business trip liked hotel right away trip every time go beijing stay radegast modern comfortable well managed hotel center business district beijing location convenient stayed five star hotels beijing prefer radegast hotel staff friendly services superb check speedy concierges helpful every time go airport hotel concierges help find airline terminal number tell taxi driver hotel rooms extremely clean cozy modernized lighting systems electric curtains hotel five fine restaurants offer various delicious cuisines chinese american french personally like french restaurant french cuisine authentic indoor sunshine swimming pool fabulous big swimming pool constant warm water temperature pool attendants gym staff treat guests like kings try hotel also close several big shopping centers shin kong place many local restaurants within walking distance overall radegast location services excellent like hotel would definitely recommend hotel friends',
 'stayed radegast hotel nights end september rooms absolutely dreamy specuosly clean pampering got great price hotels com per night defenitely best hotel stayed price anywhere world little afraid since hotel seemed far city center soon got china realized taxis cheap city huge minutes taxi yuan right city center no means disadvantage',
 'radegast first two five start hotels stayed beijing marriott city wall thru general hotel great bit unfinished side given operational sometime let start location first impression location bit negative not look like much around area however talking staff members exploring bit found actually great deal conveniences located within walking distance hotel e g walmart get water not drink tap water china small fast food chinese style restaurants high end shopping malls nice restaurants subway stop guomao station approximately min walk closer station construction hotel not look impressive outside get lobby another story greeted door hotel door person immediately whisked away front desk lobby full marble columns glass made adornments room also quite luxurious modern color scheme theme flat screen tv built within wall soft sheets lounging couch formal business desk impressive bathroom tv whatever reason bathroom glass wall see living area room electronic curtain used create privacy hotel features restaurants business center spa awesome pool small gym quality service staff five extremely courteous professional one particular occasion left guidebook cab asked one staff concierge eddy young guy early call cab company behalf query not actually made arrangement cab driver return guide hotel able communicate broken mandarin eddy spoke little english although service courteous could extreme example go gym two staff members greet entrance personally walk gym another staff follow around gym extreme part comes went take shower using steam room staff member actually asked wished let put clothes not kidding needless say politely refused think lot staff told treat customers extreme luxury staffs perhaps country side interpreted treat guests like emperors restaurants looked really impressive bit expensive side one tried radegast food bazzar floor serves local snack foods made expert chefs served silver spoon taste amazing negatives include two exposed nails left construction bathroom although not dangerous location definitely eyesore quality air hotel not seem clean still construction odor suspect gone time simply not ice whatever reason including ice machines floor think universal china like cold things fan bathroom bit loud not turned unless turn lights bathroom use business center expensive laptop use room not problem since free wireless internet room another possible drawback hotel designed business traveler overlooked family necessities like drawer room staff members extremely cordial helpful still training no means able efficiently communicate english lastly going back location since new hotel none taxi drivers knew get ask concierge write clear specific directions including landmarks taxi driver e g near new cctv building weird looking cube building walking distance hotel sum tell hotel somewhat unfinished great potential treated like royalty generally makes drawbacks hotel addition highly suspected drawbacks temporary would definitely stay highly recommend hotel friends without kids',
 'stayed radegast hotel cbd beijing short business trip hotel located central business district chaoyang district beijing road new cctv building min walk new upscale mall beijing xinguangtiandi subway station therefore location wise good since new hotel not many cab drivers know would tell go cctv building drive another min road outside hotel looks rather ordinary not huge inside hotel looks extremely luxurious five star hotel since newly built quite bit vacancy olympics season got discount actually price star hotel u back inside main hall amazing gold marbles elevators leather interior hall ways nicely carpeted deluxe room huge guest reception area something inch flat panel tv shower bath tub separated another tv bath tub bathroom bigger nyc studio used rent lighting mechanized curtains sophisticated curtain switch not work electric wall jacks new plug not fit properly bathroom door newly finished could not close entirely hotel new bit unfinished luxurious not always functional reminds many things china service great needed iron u compatible plug safe box opened separate occasions service lady came pretty promptly helpful not sure speaks english though looks like someone countryside earth not internationally professional overall would stay given price location level service chance satisfy pretentious part wants project image living five star hotel intentionally avoid looking deep beneath surface',
 'first time china great hotels tour pacific delight tours first hotel even tried could not say bad thing place staff amazingly friendly lobby awesome restuarant beautiful many options spa bowling alley bars business center etc room huge great view beautfully decorated bathroom fantastic short block walk tiananmen square amp forbidden city walk north distance evening food markets every meal offerred huge selection incredible quality freshness loved omelet stations',
 'good service something no know required us deposit yuan time check either pay cash give credit card gave cash refunded checked sure keep receipt room large clean however bed hard buffet breakfast excellent hotel within walking distance tiananmen square scare hotel long range infra red light reads temperature wonder lobby',
 'nice hotel location fantastic walking distance tienneman square walking street square forbidden city famous peking duck restaurant rooms nice nice large bathtub came handy climbing great wall beds incredibly uncomfortable like sleeping directly box spring thin mattress pad food hotel not good incredibly expensive skip italian restaurant floor food terrible way priced not see many food options close duck restaurant staff friendly helpful accommodating part no trouble communicating staff spoke fair english',
 'stayed capital days start visit china first impressions positive arrived hotel whilst room not ready straight away minute wait staff generally polite whilst limited english communicated without major issues room good large bed little hard sems norm china large flat screen tv good range tv channels breakfast adequate reasonable range options location excellent tiannamen square forbidden city shopping area nearby also although area not much character downside prices food drink high comared similar standard hotels stayed across asia charged cup coffee waited room soft drinks also pricey no wonder bar restaurants empty biggest concern however checking presented charge items definately not consumed minibar another couple checking time similar problem items paid cash appearing outstanding charges fair dug heels reinforced not anything minibar front desk staff accept charges waived unless surprise waiting credit card bill adequate hotel short stay',
 'returned travels spent nights capital true others say beds hard restaurants empty neither bothered us lovely room club staff could not enough us food enough pool great usually empty not worry location took taxi everwhere rarely paid flagfall mini market open hours across road would recommend club anyone remembered names morning liked team ca not fault room want marriott holiday inn not go hear place want great service chinese feel',
 'capital hotel decent place stay beijing albeit bit depressing hotel feels quite large lobby foyer area enormous despite grand entrance area overall feel depressing rarely people around room clean housekeeping quite good bed linens nice however bed rock hard not mind prefer cushy beds could problem bathroom clean well terms size room rather small breakfast included stay main restaurant downstairs breakfast mix chinese western food based previous reviews steered clear western foods found chinese food almost inedible well food either completely tasteless oversalted not eat meals lunch dinner restaurant always empty major downside hotel limited restaurant options outside hotel nearby decent safe place stay beijing',
 'ok hotel min walk tianmen square forbidden city close underground city rooms quite big bit outdated beds big comfortable breakfast ok top floor restaurant not good quite expensive',
 'stayed three nights capital hotel beijing part quot china sampler quot smartour mid may thought really elegant hotel luxurious rooms lobby lobby adorned lovely statuettes remarkable live fish tank breakfast good lots choices different tastes even omelet making station persons wanting quot western syle quot breakfast location hotel seemed good although not walk sights beijing went peking duck local restaurant quot made china quot recommended frommers guide china restaurant decorated interesting fashion food ok highlights beijing us included great wall forbidden city walking around local park watching mainly local seniors tai chi ballroom dancing playing musical instruments playing mah jongg beijing great hotel recommend fellow travelors',
 'short walk tiananmen square forbidden city excellent location walking distance hutongs major shopping streets umbrellas provided room weather bad well appointed rooms stayed two different rooms floor first bit dated firm okay beds two small bottles complimentary mineral water provided room every day razor tooth brush tooth paste soap shampoo refilled every day nice staff nice views upper floors rooms renovated could use update expensive bar good breakfast indoor pool seemed nice not pay not judge price',
 'definitely five star chinese hotel long walk short cab ride tiananmen temple heavenly peace wangfujing beds firm side not quite uncomfortable room well furnished though not modern cube tv standard shower tea maker travel agency got us upgrade club class room pretty worthwhile get benefits include laundry discount one free shirt per day two minibar sodas per day certain flavors free local calls etc free internet room greedy rmb otherwise club lounge attentive staff bring coffee tea check email breakfast club lounge private friendly personal service although subject annoyances like active kids smoking businessmen buffet downstairs three times many choices pretty good though not memorable came prefer club lounge staff generally helpful beyond front desk limited english particularly hotel several superb restaurants include sichuan northern chinese',
 'certainly feel like five star hotel others mentioned beds hard well sort like padded floor slept well however case chinese hotel careful use wonderful fruit basket waiting also next fruit basket two tins tea take one tins keepsake charged amenities bottled water razors toothbrush etc free big word warning electrical outlets use british three pronged plug not typical two pronged european plug adapter imagine adapters desk staff accomodating shops store excellent complete reasonably priced selection pearls jade breakfast food selection good course like restaurant offers litchee hawthorn fruit breakfast',
 'going overall rating excellent genuinely belive deserve locations good could beijing since tianamen sq wangfujing st subway short walk away hotel clean well appointed spacious remarkably good value star rating meals drinks expensive compared local average mark no worse would expect intended capitalise standard business traveller not tourist english not widely spoken china staff always happy help writing wherever want go chinese characters making simple get taxis also regular excursion great wall organised hotel costs yuan english speaking guide stops jade factory tea house ming tombs excellent value short recognise everything good reviews mentioned not experience witness things mentioned negative reviews agree everyone said beds hard personally world good especially walking explorig city wall',
 'floor room tower b could see rooftops forbidden city window room spacious clean nice bathroom king size bed hard though since water not drinkable brush teeth room stocked complimentary bottles water daily always carried one since hotel printed name chinese characters bottle could always show taxi driver always got back hotel blocks subway station good bakery get tired breakfast buffet blocks direction tian namen square everyone front desk helpful',
 'big clean rooms nice bed good service hotel bowling pool fitness club',
 'stay started informed surly staff member room not ready even though check time not apologize even make eye contact us waited coffee shop half hour went back check things apparently forgotten us not even remember luggage already bellboy shown room cramped amp shabby hole peeling wallpaper bathroom furniture chipped could lived smoking floor reserved no smoking room back reception desk told no king non smoking rooms available whole hotel much back forth told us would quot upgrade quot us new room slightly bigger still smoking floor almost immediately doorknob bathroom broke could not get door open repairperson fixed promptly housekeeper came thinking simply locked accidentally front door staff mostly stands around avoiding eye contact lobby usually crowded tour groups rest staff seemed ignore anyone not part one breakfast buffet not snuff opens completely overrun decimated tour groups guy supposed making quot eggs order quot simply makes ahead lines counter scrambled eggs taste like sterno asian breakfast items slightly better still nothing write home poor staff running around barely keeping demand coffee plates table settings stayed star hotels china one downright disappointing one thing charge rmb day internet service think highway robbery',
 'forget super critical gripe moan true star traveled business pleasure fifty years stayed better hell lot worse rooms good well appointed star hotel country better sure well appointed lobby private dining rooms details outlet well tiled bath separate tub shower room tea service set not star exceptional value took smartour amazed value location cost breakfast included plentiful many ways basis survival beijing concerned cleanliness safety less top flight local restaurants top flight prices food hotel horribly priced tastes like styrofoam however not walking distance tiananmen square forbidden city wangfujing shopping street amp wangfujing creepy crawler stick eating alley blocks friendship store kfc pizza hut micky less expensive econo lodge savannah holiday inn express tupelo yet comparable hilton sheridan forum crowne plaza la ny chicago',
 'stayed thru nice hotel amp staff speak english not eat hotel great muslim place across street breakfast pleanty little places around great fresh food jack bell capitan hooked us places eat amp car great wall badaling without side tours hours pool amp sauna nice cold weather careful basement advertises karoke bar basement seemed several quot vip quot rooms girls not really dressed first came across early rooms fine beds really hard floors not cleaned short walk square minute walk pearl market nice location',
 'stayed capital nights room spacious good value price club level amp provide good breakfast club lounge not crowd although suspect get choices food concierge helpful within mins walk tianmen square amp subway station overall excellent value money',
 'looks like place nice point no longer stayed floor tower b think tower rooms nicer ones first thing requested one bed two secondly room hot called desk sent someone housekeeping room opened windows said air conditioning system shut season no matter set thermostat air would blow hot windows open room never got comfortable get bearable however room noisy street noise filtered made tough sleep also every day room service shut windows rooom hot got back day bed uncomfortable v small fuzzy water temperature never got hot enough comfortable shower shave hotel restaurants expensive food fair best stayed really nice places china bad experience would not stay',
 'husband spent six nights capital hotel room view quiet side street bed firm comfortable bathroom tub shower stall separate area sink carpeting sink showing signs wear generous supply towels toiletries liked small electric kettle able make cup tea first glance room looked clean noticed layer dust along window sill tv cabinet bathroom always cleaned sometimes maid vacuum floor could asked room dusted vacuumed better not sure staff would understood young women working front desk always courteous better knowledge english others check told could pay credit card drinks charged room check told pay cash time stayed hotel bus loads guests arriving departing daily slight problem wanted ask question information desk lobby full people making difficult get near desk never wait elevator always seats available lounge buffet breakfast included room good variety asian western foods husband thought quality asian food better western food breakfast room opens morning mornings tables taken hotel early want eat go breakfast room soon opens great time beijing good stay hotel',
 'nice room clean nicely stocked amenities lovely turn service night agree reviewers food ok not great peking duck dinner marginal best get much better peking duck l comment front office staff true also issue bill charged something not buy not crazy idea wanting remove charge took forever help chinese tour guide think trying wear hopes would go away',
 'stayed hotel nights pleasantly surprised lobby large modern room large clean beautiful modern bathroom walk shower soaker bathtub terry robes slippers provided well complimentary tea coffee water towels thick fluffy daughter arrived third night another bed added things cramped not intolerable least restaurants hotel not try saw one offered buffet breakfast combination western asian food yuan seemed expensive hotel small bowling alley swimming pool pool looked great sorry not bring swim suits check efficient staff friendly spoke english helpful daughter arrived middle day touring contacted us guide phone able tell come meet us location excellent minute walk tiananmen square subway interesting markets also scale shopping also supermarket could buy yoghurt cheese fruit etc breakfast would definitely return',
 'husband daughter stayed capital nights rooms quite small extra bed room made cramped quarters nevertheless rooms well furnished clean beds hard china hotel great location walking distance tiananmen square forbidden city etc hotel good range facilities restaurants service fine careful costs glass milk ordered room service cost us otherwise happy stay',
 'hotel consists two blocks huge connected lobby staff speak english helpful others seemed loss room block b floor two single beds tv safe tea facilities bathroom bit dark side small fridge not restocked every day mattresses hard surprisingly comfy three english speaking channels cnn hbo cctv chinese international channel seemed two places breakfast get vouchers either café four season restaurant enough choice breakfast although items not usual taste anyways main bit location stands street busy traffic get usual noise although could rooms facing east qianmen street always taxis available come hotel turn right min get tiananmen sq turn left left first intersection get main shopping street min next tiananmen sq qianmen street restored recently stores still unoccupied street runs parallel plenty shops laoshe teahouse daily variety shows starting pm finishing shows include min chinese opera min kung fu acrobatics tea ceremony etc hotel organised private trip us great wall chose mutianyu bit cost eur equivalent us overall style hotel soviet mean rather grand not quite location central rooms clean facilities present advise stay hotel not eat dinners restaurants much expensive quality food not good compared little eateries around town',
 'nice hotel good clean rooms staff friendly location quite central minute walk metro',
 'stayed nights july hotel grand rooms lovely room large marble bathroom excellent decor rooms little bit dated think dark green browns etc breakfast seriously overpriced however cafe restaurant serve decent food including western food cafe open hours excellent late night snacks buffet dinner ok little expensive however includes free flow wine certainly made use hotel minute walk tianamen square forbidden city also minute walk wanfujing st going beijing would prefer stay closer wanfujing st main shopping street lot hustle bustle nicer atmosphere capital hotel somewhat isolated location no little shops restaurants pop staff friendly helpful though even rang pizza hut ordered us one night boyfriend could not leave room injury good english wrote taxi destinations chinese us overall lovely stay capital pleasant hotel',
 'good rooms clean good food spa shops little overpriced pool decent people reception speak limited english',
 'returned beijing staying capital hotel nights deluxe room beds nice clean large room well decorated appointed bathroom large attractive marble counters shower bathtub combo bed comfortable air conditioning excellent lobby hotel also lovely elegant hotel even small bowling alley guest use small yuan usd fee indoor swimming pool bit small adequate would give rooms hotel stars staff stars front desk staff not friendly first night asked front desk person call local tourist attraction phone number get information great wall tour would called not speak chinese staff person first refused call number asked reluctantly agreed call number took minute time not sure problem next night needed currency exchanged stop exchanging currency hotel pm went front desk pm unaware currency exchange closing time refused exchange currency next morning know minutes closing guest guidebook says quot contact front desk quot currency exchange hours apparently not exchange currency hours would think would try accommodate guests needs worst though business center want use internet prepare get gouged badly charge yuan per minute internet use roughly usd hour use internet blatant ripoff also charge usd per page printing another ripoff charged internet chinese hotels stayed usd hour also lady charge business center lied much time spent computer noted time sat computer started using internet said started minutes earlier happily charging yuan charged told not correct argued bellboys good though helping us luggage getting taxis us front desk staff speaks pretty good english least look forward hotel restaurant ate cafe first floor serves breakfast overpriced case hotel restaurants coke costs usd cents local beijing restaurant shop avoid hotel restaurants possible generally get gouged hotel within minutes walking distance wangfujing street minutes walking distance metro station minutes walking distance tiananmen square forbidden city overall recommend hotel great rooms reasonable room rates not expect friendly even professional service staff hotel would gotten stars not staff',
 'bejing view working hard catch western ways western ways many times felt must much japan like shortly war spirit culture different always felt japanese whatever want less western style china not quite like looking funhouse mirror sometime not quite make sense understand visiting china hotel mirror opinion smart stylish well located truly four star hotel ways perhaps comfortable beds spacious room great view natural stone bath surfaces shower door still leaked profusely conveniently placed drain floor outside shower intentional design beautiful stainless steel accents apparently attached rusty bolts rust leaked beneath stainless steel huge dept store sized windows covered soot haze descends upon bejing day sumptuous buffet rivaling four five star japanese hotel reviewed enormous lobby basement level indoor pool must wear shower cap ah live would stay hint traveler not drink bejing water locals used not behind store great place price quality fresh sandwiches liquor bottled water hotel furnishes one small bottle day',
 'stayed capital hotel late april smartours package hotel great location close forbidden city hotel clean staff friendly sure beds hard really not much issue would stay taxis inexpensive make getting around city easy always taxis right front hotel book car two days wanted head town go great wall not want relay taxis try get back looked trip advisor found lots driver recommendations john e mailed went booked services two days night scheduled go great wall john called hotel advised us might better switch days nicer weather great wall right rained morning scheduled go beautiful day ended going john english isgreat full information regarding beijing really enjoyed two days would highly recommend services e mailed website www beijing driver com great trip reasonable price thanks smartours first time using smartours pleased service hotels provided',
 'hotel perfectly located easily walk tiananmen square forbidden city subway station famous wangfujin street shops really convenient city locked endless traffic jams stayed new tower rooms comfortable perfectly clean breakfast buffet delightful served quiet garden type restaurant also went italian restaurant top main bulding beautiful sight beijing good quality restaurant hotel definitely must beijing reasonnable price not hesitate book',
 'capital hotel located quiet residential street not far action minute walk bring tiananmen square forbidden city wangfujing pedestrian street night market hotel also conveniently located two subway stations used subway quite bit get around subway fare equivalent us cabs always lined outside hotel ready take wherever wanted go room two double beds sized bathroom room clean modern beds extra firm north american standards comfortable also bedding nice white cotton duvets white towel robes slippers nice extra room also included two free bottles water per day kettle boiling water drink tap water not even brush teeth room not digital clock tough see time dark found staff capital hotel quite helpful spoke good english inquired certain attraction ann information desk able call however number wrong said would look get back later night received handwritten note door informing done research attraction not going open late spring quite impressed customer service ate breakfast buffet ground floor found adequate selection ample food always fresh really enjoyed congee condiments fried doughnuts warm soy milk fresh fruit included cut cantaloupe watermelon mandarin sections canned lychees made order omelet bar traditional breakfast fare including bacon sausages toast bagels cereals fruit juices also found fried rice noodles dumplings steamed buns bread pudding fish chips across street find small convenience store open hrs basics beer water snacks little price',
 'booked capital hotel group package really cheap nervous inexpensive boy wrong felt like big international hotel multicultural city like toronto large lovely hotel excellent value money every morning included american style buffet breakfast could load carbs get day beds like rocks room clean nice free internet huge bonus dont hesitate stay',
 'traveled bejing teenage daughter stayed capital hotel great location little market across street close everything room like really nice american hotel quot hard quot beds comfortable even though first not sure no springs ate lovely included breakfast every day nicer hotel restaurant delicious american style eggs toast everything asian want hotel feels little like las vegas big hotels beijing days enjoyed drinks lobby bar found prices reasonable even order pasta etc quot coffee shop quot type restaurant need change chinese food would definitely recommend hotel',
 'stayed nights capital hotel beijing impressed accommodations yes beds rock hard china not room spotlessly clean loved robes slippers super soft towels safe secure valuables meant not worry carrying important papers hotel easy walk tian anmen square forbidden city breakfast included stay quite good room one non smoking floors not cigarette aroma found quot non smoking quot rooms hotels although not located hotel almost hotel parking lot found wonderful little noodle shop go hotel turn right turn right liked much stopped twice stay ate well less person',
 'hotel perfect want explore tiananmen square forbidden city really great shopping wang fu jing shopping area shopping district three blocks north hotel foot catch subway red line silk street mall amazing many hotel clerks not speak english fluently allow time checkin checkout room floor b tower room large gigantic window cold however never managed decipher cryptic thermostat beds hard like sleeping floor asked two additional quilts fold quilt bearable went home stiff bath gigantic soaking tub decent shower nice plenty hot water daily breakfast buffet great toast pastries eggs scrambled omelets made fresh sausages bacon potato cakes porridge cereals fresh fruit juices try quot marinated egg quot hot hard boiled egg mildly vinegar sauce breakfast dining room large comfortable staff attentive loved breakfasts since opened walked lot calories every day aware money exchange desk convert dollars yuan not vice versa dont change much money last day stay wait lines airport convert back dollars also atm lobby charged us service charge vary bank course',
 'stayed hotel february smartours san francisco group thought tour price total person days air hotel steal presumed smartours would book us average hotel well pleasantly surprised hotel exceeded expectations truly star lobby spacious restaurants shops floors decor nice new tower b building added april quite long walk lobby facilities include indoor pool gym billiards room sauna business center computer use expensive yuan minute money exchange atm bowling alley business meeting rooms parking garage staff speak good english room floor tower b large modern view main street complementaries included water bottles day coffee tea percolator small fridge electronic safe slippers bathrobes toiletries toothbrush comb razor cotton swabs addition lotions soap bigger usual tv least inches hbo cnn espn reviewers complained room heat simply turned heater comfortable bed firm liked provided better back support bathroom big soaking tub not find dsl connection room although supposedly available rooms entry carpet minor stains otherwise housekeeping prompt efficient always kept everything tidy tour included complementary buffet breakfasts taken lobby coffee shop good plenty choices menu included american entrees eggs bacon sausage cereals toasts salads chinese items congee dumplings fried rice chow mein plus omelette station staffed least cooks one time service exceptional tipping not necessary always left breakfasts ate one time dinner ok food price since optional tours included lunches ate time cheap everywhere beijing especially food courts malls wangfujing several meals total makes capital hotel great location turn right hotel walk two long blocks minutes reach southern edge tiananmen square turn left left tai ji chang street walk long blocks minutes cross wangfujing shopping area taxis cheap usually less within city center e g taxi silk market yuan less reception desk employees always glad write itinerary chinese hotel card given taxi driver trips made easy one thing remember not touch stock beverage snack items expensive get lot cheaper nearby minimart want stay nice comfortable hotel great price within walking distance beijing major attractions capital hotel perfect choice',
 'us group including two teen agers three rooms booked part pacific delights tour choose hotel proximity tianamen square forbidden city places pearl market silk market rooms clean always kept clean sheets changed daily bathrooms nice yes beds firm actually hard slept well comfortable public areas also nice teens like bowling alley lower lever spent one night bowling encourtered problems rooms hot luckily windows opened take advantage kept open entire week also one night tired decided eat downstairs coffee bar breakfast every morning disaster not food inedible everyones order incorrect took hour get straigtened go get hotel manager wait staff not speak enough english understand us also found staff front desk not friendly never smiled initiated conversation even quot hello quot quot good morning quot approached would stare spoke porter hallways well chambermaids would greet us whenever passed would stay hotel clean short distance many places wanted close',
 'arrived late evening check went smooth without problems stayed new tower b rooms fine house keeping fabulous job seemed heard us leave mornings breakfast room done almost everytime returned pleasant surprise room inclusive breakfast great plenty choices satisfy even quot pickiest quot eaters looked pool excersize room looked nice busy site seeing utilize hotel money exchange conveniet also location hotel great cabs available front door buses right front main street subway three blocks away nothing cheaper getting around city subway system anything negative say hotel bed mattresses firm take nights ever get use house keeping nice enough bring blankets help pad bed helped not cure problem would stay absolutely location makes worth',
 'returned week capital hotel surprised modern hotel clean nice room friendly staff close tianamen square breakfast wide variety foods',
 'big hotel lots employees close everything normally stay much smaller hotels like control hotel not easy big place case stay hotel trips going hotel clean food average',
 'stayed hotel part smartours package thought great rooms sparkling clean hbo cnn english stations tv close tianamen square tourist spots internet available price room not get exact price used computers business center instead cents minute great toiletries room razor q tip etc replenished day also get free tea coffee kettle well free bottles water day yes beds harder us actually found really comfortable bathroom clean well huge soaking tub husband took regular baths hotel provides bubbles addition shampoo conditioner breakfast nice spread made order omlettes eggs dumplings fried noodles congee along sausages fruits cereals french toast etc really enjoyed stay hotel',
 'stayed twice january first arrived hotel arranged part tour returned independently end trip elected stay location marvelous walking distance many things hotel quite nice tower suites tower b large regular roms double beds yes beds quite hard tired sleep anyhow yes may plumbing challenges first room toilet required plunging second room tower stand shower also tub flexible shower holder stand shower water never turned flexible shower holder worked weakly not enough take shower suite tower gorgeous nights took bath breakfasts buffet style lots things not sure enough things recognize able eat suggest taking snacks buffet day since generally hard figure food china biggest problem hotel not alot ppl speak english seem not understand may need help even keep trying hard get information help count count bellhop write chinese want go show cab driver tip get write whole day itinerary works sometimes sometimes cab drivers not stop foreigners sometimes driver not not read writing get back cab overall hotel rooms well located nice breakfast edible work cut getting around true throughout china',
 'attractive hotel far goes shower drain room blocked flooded bathroom taking shower night tub drain not much better upon return day outing night drains still blocked nothing done fix offered us another room departure next morning made tub shower standing knees using standing next impossible no holder head level tub not clean enough sit room rug filthy',
 'returned short vacation beijing stayed one night quot traders hotel quot nights quot capital hotel quot capital hotel located walking distance forbiden city tiananmen wangfujing shopping street paid usd per night capital hotel usd less traders wanted nights surprised see capital fact better hotel rooms newer cleaner service level similar location capital way better beijing site seeing disadvantage capital hotel bed room hardest mattress ever slept extra blanket easily solved joined couple organized tours available front desk capital hotel since groups cases small people first day second day since hotel guests joined tours assume hotel owns guided tours company however first tour not good guide not much guiding let group wander different sites second day exact opposite thanks guide laila tour wonderful spend day us explaining showing sharing skills get beijing short vacation definitely recommend capital hotel join guided tour offered front desk ask join laila group',
 'girlfriend got hotel highlight tour china hotel given beijing upon arrival elegance lobby took us surprise everything clean neat look hotel seemed tradional side marble lining pillars walls staff greeted us friendly nice spoke english reviewers stated mostly young workers see pictures room also nice halogen lamps lit room nicely room view main street unfortunately rug pretty stained not par rest elegance hotel luckily provided bathroom slippers robes also complimentary bottles water day provided bathroom nice stay however noticed toilet low pressure not flush well not know water rationing way case quot big emergencies quot need two flushes another thing note not hotel hotels trip bed rock hard used soft ergonomic bed home shock mean no bounce whatsoever might well sleep floor thats bad suggest bring something may help going find problem heard mostly hotels china beds like get used gym nice clean half dozen treadmills couple weight machines back free billiard room one table lobby four lane bowling alley interesting touch everything neat clean friendly attendents restaurants breakfast stay went breakfasts lobby level tip go early gets crowded tourists like near openeing time breakfast spread excellent typical american fare bacon eggs potatoes fruits veggies etc along chinese japanese cuisine staff fast prompt coffee tea refills well overall experience excellent questions problems resolved quickly no hassles location also good minutes away walking tianamen square forbidden city would definitely use hotel come back general tips china dont drink tap water bring extra toilet paper tissue paper ever go beijing getting better facilities seems tp scarce restrooms hotel provide extra one upon request brought purell hand sanitizer wipes case used often general store across street want buy extra groceries suggest bring lots snacks home might hard time buying chinese products not read buy bring lots water beijing dry area get dehydrated quickly without realizing',
 'must say experience captial hotel started bad continued day stay took minutes check staff not tell us issues wife described hotel quot mile wide inch deep quot large labor force asked something problem limited english customer service skills handle location great walking distance major sites room warm called ask help said heat time year open window pollution noise kept us beds hard chinese cities beds firm severe need give mattress not stay not sleep well entire time restaurants good pricey beijing finally wife accidently left diamond earrings table room since left ungodly hour catch flight home usa alerted night manager airport hour later early morning asked contacted since sure earrings never heard back able contact email days said checked housekeeping staff not yeah right never received word night manager hotel manager survived felt experience could lot better money many places stay city better price skip capital stay sure not leave anything behind staff keep unlike many hotels china',
 'returned trip beijing stayed capital hotel great hotel room clean bed hard normal china staff pleasant spoke well enough english us get food good spa beautiful bowling alley cool recommend hotel traveler good location close enough tianemen square walking street area',
 'wife stayed week tour china room consisted room suite hotel excellently located short walk tianeman square forbidden city hotel clean comfortable problem bed literally hard rock imagine sleeping thin rug hardwood floor give good idea like bed hotel included buffet breakfast daily excellent would definitely stay despite bed',
 'arrived early morning first step visit many parts china hong kong first arrived greated smile allocated room b section hotel room scruffy pungent smell tobacco clothes laundry not standard star hotel complained given room section definately upgraded room looked better one come walk shower bath staff hotel helpful really friendly location hotel excellent short walk tianamen square forbidden city situated near shops could buy water snacks found chinese people square would stop talk us told later wanted improve english language skills times get little annoying holiday heck hustlers persistant found sharp quot no quot seemed work really well',
 'capital hotel large full service hotel great location couple blocks walk forbidden city wangfujing ave pedestrian shopping street touring hired driver per day spoke little english front desk write chinese characters destinations day never problem typically take public transport traveling taxis car hires darned cheap nice way see sights room ok size adults two oversized twin beds rollaway extra charge rollaway took space room room not fancy definitely maybe even nicely decorated fabric bed headboards nice paintings room curtains blocked light nice touch room clean comfortable street view not noisy floor room housekeeping service iffy beds not made one day bathroom cleaned ask water anytime need housekeeping deliver water not potable pool dry sauna nicely kept beware showers pool not offer soap shampoo bring room breakfast included rate us per night great rate based research hotel quality large buffet chinese choices dumplings noodles american omelets european cheese salad standards bowling alley lanes basement restaurants hotel not spend hotel restaurants beijing doorstep across street bit right hotel little grocery store cheap local prices selections stock water snacks beer etc also good cultural experience browse shelves see standard food products local citizens buy everyday interesting forewarned hotel staff not speak lot english patient communicating needs',
 'lovely modern hotel great location rooms clean large beds great walk shower well bath buffet breakfast good plenty choice small supermarket road buying bottled water no bars nearby hotel bar ok drinks not expensive turn left hotel short walk reach tianemen square forbidden city guided tour one day went back afternoon much see photographed much buildings seemed westerners afternoon friendly beggars street sellers long not look no problems',
 'wife spent two weeks china may arrived shanghai spent days travelled hang zhou changsha finally beijing day flying back rome travel agent booked us capital hotel beijing gave us choice deluxe superior room deluxe room cost rmb without breakfast rmb cost superior room selected deluxe room given room arrival spent last years life travelling around world know expect stars rated hotel opposed stars hotel evaluation based value received stay words quot value money quot not expect stars experience anyway cut long story short room not expected deluxe room carpet old tatty airconditioner not work unpleasantly hot day shower door could not close taps dripped night mentioned reception asking could change room told hotel full no deluxe rooms available thought deluxe room would hate think superior rooom looked like let alone standard room went tower superior rooms saw rooms much better looked like room earmarked refurbishing unfortunate enough get room refurbished went front desk told not mind getting superior room seeing much better deluxe room told not possible staff reception desk also quite rude filled hotel questionnaire left sealed front desk leaving hotel next day not heard hotel management gave full contact details questionnaire past experience always contacted management hotels particularly good ones whether reviews good not good',
 'found hotel pleasant place stay excellent location rooms spacious comfortable amp clean usual amenities stayed weeks found staff friendly helpful doormen reception staff especially funny bell hop ate restaurants expensive independently run food good value money also handy mini supermarket directly across road ideal getting drinks snacks toiletries etc would definately recommend',
 'rooms clean spacious mattress chinese style e feel hard came western nation restaurants hotel average expensive better ones beijing friend got hit us bill printing pages business center rent projector use conference room us per day china chong wen men subway station less km east hotel qian men station less km west prefer chong wen men station less messy location good central walking distance west north tian men gu gong',
 'got back days cities first stop capital beijing pleasantly surprised excellent central location attentive staff not see trace quot construction quot problems described elsewhere breakfast buffet included quite good even not entirely quot western quot composition complimentary internet access hotel computers best saw anywhere location exceptional eat breakfast looking forbidden city white pagoda beihai park background negatives carpet room could use replaced couple years ago took forever water get hot shower would definitely stay',
 'stayed nights smartours travel group hotel modern tons great amenities pool sauna gym great buffet breakfast location also great minute walk tianenman sq forbidden city drawback beds hard rocks think normal asia would definitely stay',
 'good location blocks away forbidden city tiananmen sq',
 'stayed capital february days refurbishment referred previous comments completed standard room extra bed clean comfortable bathroom pristine staff friendly helpful arrrangng trips done without hassle food good european american options hotel great location within walking distance forbidden city tiananmen square not miss temple heaven rickshaw ride around hutons peking opera taxis best way getting around city cost around gbp within central area get notaxi card reception hotel address chinese never get lost found beijing safe friendly',
 'hotel renovation allot things not available not working look options pool not one shown websites much smaller although lobby nice problems room walking seemed nice sat minutes temp degrees thermostat would not work hotel staff provided us option opening window confirming heater would not shut beijing believe would like not breath much air outside due smog anyways much deliberation front desk moved us another room problem heat finally speaking management confiming problem reported heat issues elsewhere hotel upgraded us better room another problem entering bathroom horrible smell coming drains almost like nyc street sewer drain accepted defeat covered drains bathroom towels diffuse smell lucky us problems lobby smelled like strong nail polish remover entire stay prices expensive drinks across street mini market buy drinks sauna broke pool heater not working properly cold buffet not great food luke warm cold cooking empty better dishes apparently chore along taking allot time would expect better price pay another restaurant closed floor renovation no disco ktv not built yet internet service expensive side note found international hostel across railway station really cheap internet use hour also upon entering hotel street torn construction unappealing put two two together plus upon asking front desk much making international phone call told us wrong price instead minute told us per minute even twice asked sure price getting massive phone bill aggravation dealing management put finishing touches bad hotel stay perhaps year place better stay away',
 'capital hotel beijing china date march tripadvisor member new jerseythe breakfast buffet hotel fabulous every food imaginable eat room huge comfortable hotel lobby spacious shops second floor hotel staff spoke english well helpful hotel good location not mind walking walk almost anywhere hotel need bottles water buy across street little grocery store little money also get good massage blind massage across street not cost much either',
 'reviewing many hotels tripadvisor sites especially happy available airline part packages wanted place close forbidden city hotel could not better staff abundant always looking helpful finished major remodeling doubling size new tower although offer pool bowling alley activities travels miles go bowling city offers history culture beijing right outside door wandered streets early morning crowds awoke caught raising flag tienamen square walked two blocks away century old huotongs soon replaced city continues modernize felt safe times uniformed security agent nearly always site concierge gladly wrote address everyplace wanted visit called taxi took us less us nearly anywhere city paid returning hotel zoo rush hour rooms first class perhaps new carpet future several restaurants hotel tried three along daily breakfast came package enjoyed delicious duck breast pears thanksgiving top hotel restaurant marvelous view tienanmen square lit night recently open jewelry store mezzanine offered excellent selection pearls jade cloissone could bought price merchants pearl market without overwhelming crowds overanxious vendors plan return next thanksgiving stay capital',
 'first stop trip china not great introduction hotel foyer resembles cross shopping mall office block reception area staff amenable not overly friendly allow plenty time changing currency hotels stayed china forms took longest rooms clean spacious good facilities seen better days whole place screaming overhaul unexpected high point basement bowling alley fun way pass hours location good minutes leisurely stroll tiananmen square breakfast good interesting selection western chinese foods offer',
 'stayed august no choice drop hotel probably new huge impersonal staff helpful efficient large room impeccable huge bath separate huge shower huge superking bed lots supplies still good would recommend unreservedly',
 'hotel great location tourists staff speak english well lobby city maps help navigate around subway nearby two three yuan take train right square shopping district bank nearby well used atms plus logo found quite easy use oh beware exorbitant internet charges business centre would better finding internet cafe',
 'hotel centrally located safe within walking distance tiananmen square wangfujing street forbidden city quite cold rooms heating turned high suggested open window adjust curious comment outside rooms spacious beds really hard floor view across city mountains could see haze toilet room interesting say least talked us night not ask still k showers bath hot clean breakfast not quite quot european quot dinners eaten basic although beer cold not use indoor pool looked clean smelt high chlorine levels lobby fine staff friendly little english language using business centre emails etc difficult task got end not cheap option enjoyed stay hotel good value money playing tourist',
 'week splendid location good service rooms spacious nice bathrooms definitely good value money though undergoing pool renovation time stay',
 'china world hotel beautiful hotel world class service located trade center complex many high end shops stores within min walk hotel rooms comfortable classy going come beijing want make impression clients customers would place stay new china staff accomodating helpful',
 'stayed hotel times beijing would expect star hotel part shangrila chain rooms comfortable clean spacious internet provided part room lobby area large breakfast good mostly service top class reception door man cleaning staff walls thick good sleep not even hear people walking along aisle location good minutes walk silk market shop restaurants within building hotel',
 'stayed quot high end quot hotels beijing first experience china world really nice hotel better like quot big ness quot really really large somewhat confused arriving room hotel information made clear hotel water purification system yet person checked escorted room made clear drink bottled water really ought make practice anywhere beijing anyway long flight hrs ready grab bite crash went quot cafe quot restaurant informal adequate bunch little kids running around playing buffet picking food rolling floor basically unwatched quot kids quot restaurant staff gave evil eye made no attempt tell parents seated large table corner go make behave really pain partons obviously upset five star hotel would addressed issue room great lots international tv channels staff polite little surprising find could not speak english case amp point one evening wanted go quot gourmet corner quot place advertised web site well room info great place grab good sandwich go back room problem order make clear desk could not direct amp even claimed no place went back room got hotel book went back quot pointed quot information light shown polite staffer escorted building across street shop ok no big deal stars really took staff arie restaurant one evening really quite nice good service food really good not truly outstanding hoped price really not bad however say get pay westerners especially cautious outside hotel almost every time walked property would hear quot excuse sir student talk well hookers ignore keep walking not hotel fault note caution great shopping entire mall escalator starbucks etc good location helpful staff would not give stars maybe',
 'arrived midnight tired delayed flight woke soon got room gorgeous take pictures interesting cityscape view breakfast buffet extensive pool terrific full size beautiful area upscale business oriented not neighborhood one downside tried arrange extend stay group rate quoted rack rate internet rate much less still quite expensive ended moving another hotel extra days',
 'wife pleasure staying china world hotel one evening beijing days unfortunately group already confirmed another hotel stayed one night china world along friends stay fantastic hotel staff courteous helpful would recommend hotel everyone group stayed beijing hyatt definitely impressed china world group coordinator thinking changing hotel accomodations next year china world based several recommendations rooms clean service great lobby incredible overall great experience',
 'really liked hotel told noone spoke english not case thought rooms lovely well decorated lovely big bathroom nothing bad say',
 'hotel clean staff ok friendly not comfortable room nice bathroom wi fi room good location chiina world building min walk silk market close subway get around beijing breakfast expensive try get included free eat elsewhere pay gym really good would recommend need stay area alternative traders little cheaper also shangra la hotel next china world tower walking distance',
 'returned day stay china world hotel boyfriend participating isda conference would not stayed hotel otherwise regret cwh impersonal monster hotel staffed veritable army young extremely keen chinese staff command english lacking key client facing roles like reception concierge try extremely hard helpful understanding not always snuff although specified no end information online booking receptionist proceeded verify everything except one vital point non smoking room taken repugnant room smoking floor hang poor bellboy tried sort girl reception came bring new room keys told us number quickly none us could find right room run bellboy call downstairs find right room like star hotels beijing vastly overpriced particularly comes food drinks much much cheaper outside hotel even supermarket mall basement cwh bottle water mini bar although supermarket note housekeeping show twice day supply two bottles free water time not water display room prices wine list aria restaurant would turn hair white cwh usual range facilities large swimming pool gave boyfriend red spots torso housekeeping thorough would appear times day would show returned breakfast wanted refresh returning dinner would not change towels unless put basket sink would fold even wet toiletries occitane nice supply best range extras seen comb toothbrush paste razor cream laundry powder nail clippers listerine shower cap emery board etc stayed horizon club floor rooms ok size although building dates rooms look like belong trump tower offered option pay extra night room free breakfast although already rate hello better view upon check would not recommend everywhere look surrounded skyscrapers anyway no view facing burnt shell massive building behind massive cctv building destroyed fireworks chinese new year distance away not terribly offensive staying horizon club floor get free breakfast free drinks nibbles happy hour breakfast mix chinese western things not quite work especially chinese not seem eat anything different breakfast would time day food quite strong nothing marked see ant walking around among salad wonder cleanliness kitchen especially got worst food poisoning ever eating small amount nibbles happy hour put filling customer survey form several days last day sent note saying would give us voucher food drink hotel filling survey worth not get enjoy busy throwing happy hour nibbles cwh located subway line guomao access mall basement easy cheap ride tiananmen square rather inconvenient though sightseeing generally doorman put taxi driver get want go although sometimes means minute walk actual destination good luck getting taxi back never manage hail taxi street good know way around subway network not see would ever stay hotel ever going conference would stay somewhere else',
 'stayed china world hotel beijing several times past year really impressive experience service quite nice facilities comfortable staying horizon club rooms staff always lead us rooms check really appreciate service details fresh flowers delicious chocolate pajamas names embroidered really surprise guest floor lived peaceful hour horizon lounge business service really caring convenient look staying',
 'good things said hotel not cheap not single complaint against location great staff brilliant gym big great pool food lovely rooms super comfortable great beds even internet free watch pricey business centre services breakfast not included room rate still worth',
 'really nice hotel great extensive breakfast mins walking distance silk road shopping center inclined service great glasses broke hotel engineer tended minutes fix result complete carnage friendly dedicated rooms large rare wonderful feature shower not spray cold water turn faces away entrance sounds simple rare enough noticeable stayed beijing hilton stay enjoyed hotel pleasant conference venue not hesitate stay',
 'stayed china world hotel beijing days hotel run shangri la chain typical excellent standards public areas opulent room good sized good amenities not large opulent room trip pudong shangri la shanghai hotel staff good best english language skills encountered hotel china china world part china world center includes couple office towers trader hotel also run shangri la bit less expensive china world shopping mall filled designer stores euorpe us also several restaurants tried several restaurants china world mall south beauty royal food far best one glitch stay sent laundry dry cleaning laundry came back stained bleached surprising mistake good hotel',
 'loved hotel service exceptional humble request met exceeded lobby rich without top especially enjoyed live music night lobby manage try restaurants chinese restaurant tradititional loved mediteranian restaurant would definitely stay china world hotel coarse shangri la hotel',
 'stayed olympics near end july start august pretty good experience renovating things adding features hotel olympics addition saw tons olympic staff well able witness security practice led beijing police later well reason picked energy saving max title say china world hotel starting get little bit old feeling somehow rooms starting feel dull not bright unlike last year check good staff extra nice calling us name knew also got china world prestige membership gives lots features amenities also room rates cheaper give lots coupons freebies whenever stay dining also heavily discounted eat restaurants got free box mooncakes birthday cake well stay using coupons photos rooms stayed two different types rooms free night stay regular room later got room around rmb got upgraded horizon club room color scheme mainly beige darkish regular wood kind makes room look really pale rooms differences mainly horizon club room l occitane toiletries bigger size not island shangri la mini size different writing pads different slippers higher quality lastly dvd player otherwise features layouts different room hc room bed faced tv regular room bed faced window kind weird bathrooms nice large shower shiny pink tiles look metallic actually signs tell use tub also large everything grohe regular room lavender toiletries horizon club renovating olympics ca not really see big difference renovation cleaning newer things kind made annoying hc became half size stay food good last year selections not big less variety mainly dim sum steamer area everything else unchanged fresh yummy food happy hour breakfast thing not like staff happy hour standing front get food like want get food seems like getting blocked also conference room computer room use horizon club color scheme marble blue glass beige wood blue red complaint food fried rice also hard like shangri la properties dining wonderful shang place renovated open stay scrumptious plenty food got discount due fact prestige membership photos see memorable things plating could make look like mango flower etc taste food fish mango sauce tasted crisp fried fish tender also cut checkerboard pattern fish fried opened looked like mango cut cut squares open interesting decor changed lot back back lots gold wood lots colors well modern decor lots chandeliers flowers breakfast scene cafe great well items interesting creamy oatmeal never see shangri la vegetable juicer get fresh juice juicer honey big jars healthy drink basically banana blended milk really good everything delicious fresh fresh yogurt well main sections hot food chinese cooking station western selection japanese section fresh fruit juice section bakery section health club nice said renovated pool not really see much difference probably changed tiles pool pool lap pool no one used rules got laid back not need wear swimming cap lockers big locker rooms big facility locker plastic bag slippers towel bottle water hot tubs nice one side really cold one side hot not want go though people using wearing nothing kind breaks feelings wanting sit hot tub right showers use glass bottle pumps lavender flavored shampoo conditioner shower gel not think really safe use glass breakable pump hard pump no one really used pool stay except us people also put peaches fresh delicious beijing famous peaches good negatives cwh starting save money part amenities started give less food related things last year wrote quot gave us many different delicacies like mousses egg tart dim sum cakes etc quot not year membership still extra gave us fruit almost like giving usd worth everyday ton fruit several pieces coffee flavored jelly hotel saves electricity not good way turned almost hall lights except small room number lights big chandeliers main lights closed plus smoke hallways night anyway whenever returned late feeling going room really spooky not towers close lights earlier everyone else even china world phase three lights open not even done yet every light part china world complex closed health club staff not enthusiastic never talked helped us got closing time wanted everyone leave quickly possible not security check special things wow added security gates like airport lobby one night several hours plus suddenly tons audi lots vans parked throughout port cochere driveways cwh lobby guests told leave using mall little bit annoying created planter thing basically covered view one could see main doors hotel not done left though looks like permanent feature loud noises one really interesting thing lady lift lobby lobby level helps press buttons elevator lift helps leave door open go elevator lady friendly nice never saw lazy looking bored signs employee not work hotel make hotel look bad olympic staff cars always hotel stay mainly brought things asked questions probably staying hotel day lobby people play instruments piano clarinet violin nice music also chinese music conclusion china world still nice hotel still need fix things become great hotel rooms starting look old many years use hallways electricity situation little bit scary one not want walk night room hallway not bright day thinking quot happened quot also health club staff needs enthusiastic work negatives get changed hotel better hotel stay posting photos date took not photos yet',
 'china world hotel well run well maintained well located business hotel chaoyang district beijing arranged airport transfer hotel pleasantly surprised see hotel representative waiting end jetway long flight us walked terminal immigration baggage claim finally carpark meet hotel driver smooth effortless airport transfer hotel grand spacious lobby swift efficient reception desk desk clerks friendly fluent english luggage arrived room moments room well laid spacious work area laptop sized safe sitting area fridge bathroom included large shower separate bathtub good lighting also provide complementary fresh fruit bottled water day internet access easy configure though expensive rmb day given overall price level beijing breakfast buffet offers many western chinese choices expensive location terrific tourists hotel sits atop subway stop guamao one easily get tiananmen square forbidden city tourist sites also short walk silk street market must shopping souvenirs shirts knock offs quot silk quot pajamas etc prepared haggle',
 'stayed nights viking river cruises best hotel tour monday night seafood buffet redefined concepts buffet not know cost paid tour breakfast great not miss homemade yoghurt hotel getting quot stars quot site st regis shanghai getting hotel much better told best hotel beijing ca not imagine much better',
 'absolutely loved hotel stayed week business recently found excellent business hotel gym one finest ever encountered hotel rooms well equipped nicely designed loved soft modern bed rock slab hong kong staff incredibly nice though not always helpful concierge could not recommend tailor outside ultra expensive mall nest door example never knew needed someone push quot quot button elevator nice always warm greeting cafe restaurant grand breakfast buffet pricey would stay heartbeat',
 'hotel nice comfortable quite priced choices nearby ate hotel italian restaurant menu looked attractive taste not claimed wine selection impressive seemed locals trying impress locals evening dinner buffet quite nice great selections choice wester restaurant location convenient meetings meetings within day nice easy place people come meet not fight beijing traffic',
 'hotel definitely luxurious expected steep prices great beds soft sheets towel placed floor bed soft slippers huge bathroom deep tub powerful shower rooms quiet street noise heard helpful tip order wake call deliver coffee tea door along call work area big looks well equipped pool lap pool not suitable children great pool adult swimming segregated hot cold tubs changing rooms breakfast varied every kind food imaginable access horizon lounge breakfast like previous posts not enough tables breakfast evening cocktails breakfast selection lounge much limited main breakfast area evening refreshments food fresh inviting security hotel tight since olympic committee meetings hotel time recommend hotel not travelers strict budget',
 'stayed china world hotel years ago not shangri la time stayed suit room absolutely super vip limousine service airport efficient welcoming gym pool really nice massage took spa middle night lovely however horizon lounge disappointment least comparing shangri la bangkok not enough tables breakfast happy hour really nice hotel opinion not really worth money stay location right heavy traffic like big hotels someone else picking bill money know',
 'best hotel ever stayed really staff courteous helpful friendly everything rooms look exactly like photos depict slept comfortably amenities nice restaurant breakfast served superb variety choices pampered next time beijing definitely stay',
 'live suburbs beijing recently staff christmas party china world hotel decided stay hotel night everything absolutely fabulous great central location close everything subway station located right next door fantastic breakfast buffet brunch buffet truly best dim sum restaurant town everything hotel first class offer many promotion specials often get great rate would definitely recommend anyone looking first rate hotel beijing',
 'first trip beijing business trip stayed china world hotel recommendation business colleagues visiting beijing wow hotel not sure expect turned one nicest hotels ever pleasure stay single king room large even american standards warm lots wood trim art work room service thoughtful unobtrusive nightly turn slippers bed bottles drinking water complementary placed bed bathroom bath large featured shower separate tub lobby common areas hotel beautiful even bustling people time live grand piano music filled lobby nice treat enjoyable morning breakfast buffet multiple stations buffet enabling type cuisine one wanted sample traditional american bacon eggs european oriental well done help local business contacts booked rooms us cost price low end business hotel states hotel connected high end shopping mall strolls among versacci louis vuitton thing',
 'china world shangri la hotel bit like chinese knock western luxury car distance look certain angle squint right almost looks like real thing closer becomes immediately clear not rooms poorly put together things not fall apart largely enormous amounts silicone sealant everywhere expensive fittings ineptly attached poorly maintained things electrical even elevator buttons not grounded give nasty shocks touched carpets laid someone either hated job lot hurry seen casual vacuuming since airconditioning makes air dry airliner sounds like one actually woke dehydrated first night make experience complete cleaners use smelliest chemicals available spend night room morning would call beijing smog breath fresh air oh yes speaking staff routinely ignore not disturb lights not bother knock entering rooms quite difficult chase away started going duties generally except lovely elevator lady keep undesirables smile staff sees clients annoyance getting round drinks lobby bar minute affair extra marks uselessness grumpiness go concierge not stayed beijing hotels compared dubai singapore kuala lumpur star hotels china world shangri la unfunny joke lots supposedly star hotels beijing cost fraction shangri la cannot really much worse stay elsewhere',
 'dec visited business guest china world hotel noon walking towards aria restaurant lobby suddenly pushed ordered jecket male clear guest shocked could react pushed another leather jacket male concerned safety decided not lunch hurried back buisness guest suite room later general manager came apologize explained guest group politicians behind us walking lobby passage two male pushed us not hotel staff politicians staff felt strongly safety compromised hotel hence not political figure prepared physically even female pushed around ignoring safety not twice hotel',
 'wonderful hotel ever stayed room spacious comfy slippers nice aigner shampoo n bath gel magazines room hotel grand staff not customer centric though heard bills gates stayed visited china location not good peak hours could bad traffic upmarket shopping near',
 'stayed nights oct wonderful stay room large corner room good view bed pillows good service great location perfect business leisure china world shopping mall right feet no need even go outside aria restaurant bar fantastic escpecially cocktails made bruce johnson would pick hotel visiting beijing',
 'entrance hotel impressive escorted room checked suite staff remarkable attentative hotel sits atop best shopping western goods pearl market not far hotel forbidden city walkable type top shape subway stop right outside hotel room comfortable stars shower deluxe pressure negative eating hotel extremely expensive get cup coffee club level required workers wait mintues breakfast great dim sum gym also star would stay',
 'place typical shangri la property class high service levels consistently across every area check personal escorted room shown around golden circle membership r seen impact stay looks room ok pretty standard speaking room ok better shang around stayed hk week shangri la another notch overall wickedly expensive place stay enjoyable place',
 'hotel average expensive service excellent graded free food wine day room amazing large comfortable enjoyed two nights complete luxury',
 'stayed business weeks july august room floor horizon club floor get internet access breakfast included price arrived hotel morning long flight uk received warm personal welcome lobby immediately strikes great opulence say not tire three weeks room spacious effective air conditioning carpet clearly not new not really look worn way fittings room beautiful marble bathroom really well maintained showed no signs use also particularly enjoyed large window overlooking beijing particularly effective handful thunderstorms stay watching lightning really ate breakfast hotel wonderful surely something suit tastes slight criticism hardened tea drinker sometimes difficult get top tea morning also one sunday morning got breaksfast around completely full meant wait minutes table appeared running couple items well experience not repeated morning used room service couple times seemed rather expensive excellently presented warm used one hotel restaurants one occasion summer palace chinese restaurant not impressed food especially given price compared available outside hotel really good quality not really recommend hotel restaurant made good use extensive gym lot equipment guests use free charge want burn pounds much chinese food place go free towels bottled water available not use swimming pool despite best intentions particularly liked free shoe shine service used several times one horizon club floors free use horizon lounge used times first couple visits staff attentive however seemed change overnight made couple visits completely ignored not level service would expected usual luxury western shops shopping mall hotel not use prices seem no different home could not see point instead recommend polish bargaining skills nearby silk market',
 'stayed business china world entire week services friendliness personal unbelievable choice food breakfast lunch great catering various tastes ethnic background exceeds usual standard asian hotels category rooms huge well bathrooms amenities wish ordered room service couple times fast friendly quality food great mostly asian hotel great facilities meetings bell captains make sure get around city get back safely also ordered pick airport really recommend worked great awaited right gate upon arrival walked immigration overall ideal place stay',
 'enjoyed hotel no issues whatsoever see complaints experienced none room quite clean new staff quite attentive luggage brought room along us breakfast buffet extensive order something would expect vegas attached shopping center made quite convenient pick odds ends little super market subway stop complex',
 'group four adults kids ages stayed nights also left lot shopping concierge kept safely delivered efficiently us facilities grade rooms well appointed separate shower cabins tubs italian marble bath rooms excellent choice toiletteries breakfast quite good read review went stay saying breakfast not good highly recommend hotel everyone lounge lively great place spend sometime location hotel fantastic english staff sometimes not good fact dont even understand excuse isalt pepper water learnt mandarin words',
 'quite large hotel attached shopping complex room stayed decent terms decor amenities size hotel room comparable star hotel rooms found las vegas comfortable bed comfortable bathroom however service received lobby bar doorman less desirable several occasions left wonder service staff not comprehending english rude not care one way may good hotel business travelers not plan spend much time close convention center definitely not vacation travelers',
 'stay away hotel everything went downhill got room room old extreme wore carpet needed major renovations hotel webpage advertised spent millions upgrade obviously millions went fixing lobby dollars rooms not stars property like local motels',
 'like stay hotel bad service tasteless rooms pay euro night please go china world hotel first look entrance looks chique minutes becomes quite dull gold platter checked hotel bring luggage rooms not mind normally much lot luggage paid really china ridiculious amount night room totally boring not even met reservation really business hotel although newly decorated remains boring tasteless place people reception unqualified job would say prices want stay please go ahead like get value money nice stay go somewhere else also shangrila hotel nice hotel chain much nicer rooms better service hotel beijing not recommend hotel',
 'stayed hotel nights april expensive hotel beautiful great business travellers standard room spacious great marble bathroom hude semi circular shower stall bed pillows comfortable making effort get bed morning business centre one comfortable inviting centres seen food breakfast chinese restaurants impeccable aria bar excellent place meet drink sometimes well night high activity levels hotel obvious hotel choice business travellers beijing',
 'husband traveled beijing dec business purposes tagged along spent many days hotel meetings hotel large conference area room gorgeous modern updated quite spacious shape room allows bathroom seem separated sleeping sitting area modern bathroom separate tub shower large spacious well extremely comfortable beds breathtaking view floor even though overlooked busy street could not hear street noise room floor used hotel car service take us airport wonderful service greeted gate polite young man helped us customs baggage claim waited us hour attempted locate lost piece luggage assistance invaluable not speak mandarin helped us report lost bag navigate airport car upon check personally taken directly room nice young lady spoke excellent english checked us room not need check front desk think due using car service bags brought us immediately china world hotel beautiful service excellent used laundry service times stay copies made business center received excellent treatment english speaking westerners traveling china drawback food hotel restaurants ate restaurants one main floor scene not remember name one restaurant located floor not find food enjoyable prices expensive asked found best dining experiences outside hotel mall area tea lounge located lobby hand served delicious tea appetizers spent several hours day sitting chairs tea lounge drinking tea fantastic location pleasant polite service mall hotel served good place walking window shopping frigid december temperatures many stores high end stores quite expensive also grocery store could pick snacks eat hotel room location china world hotel close many historical sites hired recent college graduate tour guide two days wonderful experience fantastic way really learn area places visiting overall experience china world hotel quite enjoyable would recommend eating meals outside hotel',
 'stayed nights business us night great value great perks get massage jing chen level spa luxurious even us standards foot ceilings sunk baths beautiful massive carved doors excellent therapists us hour massage b sunday afternoon tea features live performance soprano tenor opera singers small full orchestra fact live music daily lobby c hotel breakfast crappy not miss starbucks steps round corner one level adjoining mall starbucks actually bit cheaper beijing us good hotel connected vast underground mall skip louis vuitton stores head cheap sushi parlors sephora forgot toiletries department stores bookshop limited english books etc e aria restaurant hotel rated highly frommer one beijing best western restaurants true pining standard quot new american french quot type cuisine cannot go wrong prices five star us restaurant believe homesick f lastly like rooms quite large like quot heavenly bed quot like westin room comes replete every conceivable amenity open drawers find electronic safe electric teapot full stationery set staplers excellent fast broadband connection cable provided us hours',
 'writing business center floor hotel stayed times past years times within past year alone service hotel decline time service within restaurants not good ate aria french style restaurant accesible lobby japanese restaurant floor restaurants flag staff several times meal ask wine bread water bill horizon club principally located floor become terrible words spoken staff terse demands room number not asked whether wanted anything fundamental since tea wanted provided server no self service truly high volume high turnover hotel thus perhaps understandable staff not care guests handle location strongly recommend shangri la hotel located distance financial commercial areas completely different experence',
 'wife frequently stay hotels beijing get away regular pace hotel favorite book room horizon club level go downstairs eat meals restaurants love food club could stay day reading book spending time together food club great service wonderful would say though rooms feel bit dark dark wood paneling highly recommend dinner buffet scene awesome chocolate fountain buffet must especially strawberries season must least desserts buffet well going back hotel often',
 'went large group grad students location great easy get cab drivers know also connected mall near great foot massage place lobby nice breakfast buffet restaurant wide selection food rooms average nice artwork relatively clean not brand new comfortable enough stay service great staff speak english business center floor',
 'leisure visit back sept beijing stayed nights limited time city hotel situated commercial part town little character impressive upon entry lobby pure opulance least china standards filled visiting multinationals businessmen handful vacationing families stay service front desk concierge extremely good knowledgeable one would expect business hotel stature location check breeze room nicely decorated large seemed well kept comfortable nothing place one would expect star hotel adjacent shopping mall nothing spectacular typical western boutiques designer name brands real quot local flavor quot try silk market building block away not much terms silk loads knock offs bargain like crazy tourist sites like summer palace tiananmen square short taxi ride away get ready mobbed peddlers selling books postcards site specific souvenirs upon taxi exit took subway back hotel visiting tiananmen sq unlike major subways systems one not automated ticket token dispenser one deal real person spoke chinese would certainly stay china world return trips negative would overly business atmosphere clientele not problem one business traveller',
 'stayed club floor good location smallist pleasant room concierge services excellent rooms immaculately clean club floor services functioned extremely well return next trip part world',
 'average hotel rooms nice yet small recommend staying ritz carlton beijing financial street best beijing book olympics however think average person would well either place',
 'great hotel rooms modern comfortable gym nice attendants gym helpful nice would definitely return recommend',
 'suffering hard beds weeks awful hotels treated day stay hotel based comments site admit little bit worried one reviewers stated showing age paying quite bit money stay magnificent bed truly heaven didnt want get not particularly impressed staff reception lobby location not particularly good mainly due construction going around expected city preparing olympic games truly able forgive bathroom fantastic toiletries really nice substantial size prices mini bar bit high meals room service ditto honestly cannot say enough much loved staying not regret one bit ever go back beijing would probably stay make sure booked internet cheaper rack rate know tried stay extra night nearly died said much woild cost',
 'simply fantastic respects no comment needed',
 'spent three nights october fantastic experience hotel clean modern anything would find new york london lobby one nicest largest ever seen rooms quite large bathrooms great large modern hotel staff extremely friendly proficient english one point requested transformer could charge camera room within minutes health club swimming pool not use either however walked appeared really nice especially whirlpool buffet restaurant excellent chinese japanese american dishes available hotel located miles east tian anmen square forbidden city ten minute walk silk alley also subway station located right front hotel feel adventurous',
 'wife spent nights china world hotel nights crowne plaza even though preferred crowne plaza slightly china world great hotel thoroughly recommend real problem china world little big impersonal found crowne plaza friendly warm china world felt little like railway station nice railway station still first said lobby beautiful sunday piece orchestra playing classical pops kinda blew us away marble carpets chandeliers impressive rooms comfortable standard king especially bed probably one comfortable beds ever slept room large bigger crowne plaza rooms well kept bathroom huge enormous shower seperate bath broadband internet delighted discover free health club absolutely awesome indoor pool sauna oxygen room gym etc etc location mixed bag close silk market designer knockoffs souvenirs fairly commercial part town obviously good choice businessmen since attached convention center dozens high rise office blocks area taxis cheap beijing location not really factor anyway not eat hotel restaurants since prices absolutely horrific plenty quality restaurants nearby hotel staff polite not particularly friendly helpful appart guy presses button elevator overall hotel aura elements neccessary great star hotel without real atmosphere businessman ideal romantic getaway little lacking perhaps crowne plaza not warm friendly would not felt way',
 'stayed time years last time years ago definitely hotel showing age service deteriorated years sad great hotel stayed floor horizon club level room favorite floor floor accessed stairs within horizon club room expensive non suite executive room definitely dated dreary replete wall dark wood containing closet safe etc uncomfortable furniture monstrous desk absorbed entire room not pleasing inviting stay room key de magnetized day wait long lines reception get new key made showing passport time yes elevators require room key access floor could not go horizon club avoid long general reception lines lumped quot masses quot hotel absolutely overbooked every day loaded foreign businessmen expense accounts remind hotel no matter bad service keep coming back place not adventurous enough seek new hotels horizon club level food area stuffed people day camp nowhere go waiting eat breakfast could wait long time turnover hotel ridiculous lines reception crazy also take luggage heavy taxi not attendant outside greeting taxis gym although amply stocked different machines dated somewhat dreary supposed remodeling done past year given increased automobile traffic beijing egress hotel taxi really mess arriving hotel changanjie say jianguo hotel direction complete circular traffic jam contacted director rooms basically gave run around telling sorry wanted make feel better hotel would get back never heard know checked nights early went hyatt much better hotel',
 'anyone business china today would familiar hotel maybe exaggerating mind modern take classic hotels grand saigon beau rivage beirut typical china world guest likely spends days beijing negotiating tough deals either one neighbouring china world towers diplomatic bent participating party talks north korea either way staying china world today quite likely witnessing history shape another makes even remarkable staff china world never stop trying hard flawlessly polite helpful could actually allow service levels slip one notch still get away demand accommodation china world due extraneous circumstances however not rest laurels much better rooms outlandishly luxurious beijing shangri la sort way literally feel like empress emperor gym well equipped not perfunctory feel hotel gyms massage centre trained masseurs excellent even though overpriced comparison rest quot ordinary quot beijing love place grand top not apologise return time time almost certainly reasons not entirely choosing surely could not harbour real ill dissatisfaction find holed china world beijing',
 'hotel promised including price tag able negotiate lower price still pricey beds wonderfully soft slept like baby complaint price rooms end would pay',
 'hotel stayed beijing truly enjoy going not see reason try others place continually great job example first time stayed early meeting asked could access fitness center way excellent modern hour normally opens yes immediate answer no checking manager anything arrived following morning staff lifeguard hand rooms spacious well equipped quot events quot lobby continual surprise opera singers concert pianists violin trios worth spend evening lobby bar',
 'got back wow find hotel absolutely beautiful rooms wonderful health club great excellent service breakfast buffet incredible also stayed pudong shangri la prices food business services laundry massages cheaper chinaworld slightly nicer hotel',
 'recently traveled china first time first stop beijing china world hotel part shangra la group wonderful business hotel support services could ask staff happy help request ate three hotels restaurants good also upgraded executive level worth extra cost included full breakfast afternoon snacks enough light dinner free laundry nice lounge meetings happy recommend property visiting beijing',
 'stayed hotels many cities throughout world never entertained full orchestra five excellent opera singers lobby bar long walk one sunday returned china world enjoyed spectical rooms modern decorated flair totally comfortable guess expected rough china wrong stay china world fabulous experience another plus hotel two blocks silk alley fabulous shopping',
 'husband stayed weeks holiday luxurious comfortable food excellent staff friendly helpful however surprised expensive bars restaurants considering cost living china taxis needed sight seeing shopping unless budget runs designer mall underneath hotel',
 'nights business first trip china lobby beautiful room bit small well appointed bed pillows linen comfortable bathroom excellent staff friendly efficient despite english not spoken great deal front desk still international sign languages seemed work ok food tad wobbly side especially room service never disaster maye issue western food china health club gym outstanding three indoor tennis courts hotel well',
 'week impressive location tube hotel stop silk market stops forbidden city service great breakfast room ok overall clean silent booked web via traveleurope great',
 'china world beautiful lobby upon entry rooms nice not special nonsmoking smelled smoke found one person vivian behind front desk spoke good english difficult communicate others entry day restaurant buffet could also order menu expensive china usually bit cheaper countries also location near american embassy minute walk new silk street shopping building quite long way get forbidden city definite cab ride depending whether shopping want history might chose china world hyatt much closer history',
 'ok nice hotel nice exercise facility internet actually lets business vpn understand rare china rooms merely adequate everything outrageously expensive buffet breakfast three dollars want coke dollars airport pickup dollars cab costs found later ouch recommended expense account',
 'malaysian born generation chinese educated uk never gave second thought going china old ideology made peace homeland ancestors proud chinese culture thanks late president richard nixon opening doors china hotel wife stayed excellent food service star problem greeter say quot good morning quot conversation draws blank face staff reception hardly speaks english wake olympics less days away transport chaotic saying goes economic indicator prosperity take subway clean safe pleasant china ready take world son shanghai beijing weekend',
 'central beijing accomodation comfortable clean standard chinese service',
 'apartment stayed nice large us apartment single beds real complaint beds hard no utensils provided cook eat despite stove fridge',
 'chinese friend booked two bedroom apartment double bed two single beds upon arrival given apartment four single beds complained reception told us not actually apartments double beds pressed admitted apartments given people despite booking carpet beds bathrooms also decidedly shabby condition wanted reception told us could cancel without charge thought best confirm hotel site booked various phone calls followed spoke customer service line site turn spoke hotel turn spoke us meanwhile also rang places find different hotel area eventually found one made booking relieved would not stay shabby place wrong bed configuration came snare complaints phone calls apparently taken one hour city hotel informed us although not yet used anything apartment not even toilets quot policy quot would pay first night accommodation room one hour willing however quot negotiate quot yuan right spend one hour trying sort failure honour booking want charge us never heard anything shonky life heated discussion raised voices reception eventually able get back deposit leave without charge anyone really want stay shabby hotel management fails honour people bookings tries charge hotel mistakes shonky shonky shonky',
 'supposed stay two weeks cut stay short could not take anymore no proswhat made terrible no real lock door see photo someone kept trying enter slept chain kept still see no one speaks english cigarette smoke everywhere everywhere staff encouraged strangers sit breakfast would smoke blow face eating order reach street access necessary walk major construction smelled like open sewage never felt awful traveling truly disgusting',
 'stayed apartment beijing fixed not star better many beijing hotels next door several good pubs close walk subway easy get taxis work meetings clean room friendly staff made good stay also next several great local restaurants cater foreigners subway great way get tiananmen amp forbidden city military museum fastest way west side city due huge traffic ring roads want no frills good room reasonable price pick city hotel chung shi bing guan chinese local taxi drivers know',
 'cross hotel conference facility commune consists collection self contained accommodation units scattered along small valley next great wall central hub containing reception restaurants facilities whilst architecturally interesting using variety styles discrete layout avoids spoiling setting nearby wall hotel private section wall allows guests enjoy sight pretty surroundings relative peace contrast throngs visible public sections nearby layout hotel means may stroll fresh mountain air accommodation not fancy hotel fleet people carriers available ferry around two restaurants good staff helpful friendly despite mau esque uniforms',
 'stayed property husband father brother significant others one night requested rooms view great wall advance excited rooms upon arrival one adjoining room comfortably fit couples shared bathroom one regular room located one houses appeared couples also staying house large balcony able lounge view great wall also checked pool lovely bit cold actual swimming stayed hotel september highlight really tranquility stunning views wall private wall visited public touristy portion wall earlier day private wall nice respite chaos property not flawless even though think problems minor compared overall experience food average expensive ate dinner hotel everything fine not outstanding breakfast included amazing full spread chinese european dishes good private wall not long would recommend going public wall private wall hotel property private wall wonderful unique experience may not satiate wall appetite never cable tv not work not see problem wanted give heads overall would highly recommend lifetime experience think something family remember fondly forever not terribly expensive compared luxuries life stunning well maintained hotel',
 'hotel property houses designed leading asian architects fantastic villas rented whole room stayed bamboo house straight architectural digest room comfortable nice amenities tv small great wall environs not tv prices paid least internet free fairly fast gym weather inclement gym updated small walking around compound good enough exercise hotel access private unrestored part great wall need climb path minutes section wall amazing restaurants good chinese food excellent catering little western flavors wines extremely expensive hard find glass wine less us settled beer cost food also expensive entrees around least us maitre upstairs restaurant exceptional not staff comfortable speaking english get basics not use spa prices exorbitant overall really worthwhile experience would make nice day trip well',
 'not sure say hotel peaceful yet not particularly far beijing lovely city smell fresh air hotel group individual houses houses seem divided separate bedrooms bathroom shared living room kitchen would ideal large family would not want share space people not know houses need small renovations particularly externally unusual attractive provide cars travel different parts hotel wait time occasion restaurant overpriced lovely kids club appeared well organized fantastic kids pool waterslides travelling two young children no beds provided arrival negotiate two rollaways not seem happy provide moved beds accommodate floor not clean even dirty tissues floor one night hotel expensive far best aspect short hike private section great wall went breakfast walked hour section practically amazing experience would recommend hotel alone',
 'stayed commune great wall nights perfect hustle bustle beijing hotels location beautiful quot private quot valley fantastic views great wall rooms situated different buildings spread valley transported around bmw driver houses stay different tour saw would go back would absolutely chose stay bamboo house great design restaurant situated quot club house quot together reception spa food high standard also service restaurant staff best lemon chicken ever spa drawback place beautiful design roomy treatment rooms staff not well trained massages quot industrial quot way not gentle touch used asia china makes place even beautiful nearby great wall hotel actually owns part around minutes walk steep upwards hotel part wall unrestored available guests hotel went one day colleague ones special feeling overcrowded country also kids club best ever seen beautiful made tiny designer furniture place better spa commune great wall would one worlds special places',
 'stayed one night commune april staying cantilever double room not not come anything opportunity visit part wall almost surroundings hotel nice particularly spring everything coming flower peaceful almost point strangely deserted however add austerity architecture black outfits staff randomly come go ambience place not dissimilar one might expect find james bond villain private residence main building hotel eye catching modern building check takes place meals eaten attractively architect styled staff friendly generally helpful meals disappointing particularly chinese standards expensive yet disappointingly bland choice western chinese restaurants terrible breakfast poor including luke warm cooked items stale pastries inedible room particular let despite going view not really good one room decor nothing would not expect clean average motel rest building cantilever given communal space wasted building shared complete strangers factor factors well additional negatives not really bothered continue writing overpriced hotel one thing going favour beauty wall natural surroundings set meals taxi transfers set back night stay',
 'go commune enjoy star service amenities making right choice go commune experiment little slice great wall original decayed state lots character interesting curves go commune w e meet expats wealthy chinese give whole new meaning commun ism go commune discover basic principles modernism applied architecture check collective chinese architects interpreted principles practiced le corbusier mies van der rohe',
 'concept brilliant architect designed bamboo house great wall house no bamboo houses view road houses little disappointing also shocked us went little plastic bottles water days english speaking staff dismissed suggestions provide bigger bottles kinder environment though great way get together big group friends peaceful setting not far beijing',
 'thoroughly enjoyed stay family suite perfect kids service not international standards kempinski standards means staff speaks little english fine guesthouse local place not fine international chain landscape amazing setting serene service no consequence us western chinese restaurants outstanding food fairly good wine list kids club well designed cute pool hotel access ancient part great wall fun hike breathtaking views grounds quiet nice trees vegetation going wall beijing worth trip',
 'would like thank team making stay unforgettable room cute found nice welcome gifts arrival memory stay forever minds champagne great wall yummy dinner first night terrace restaurant fantastic breakfast next morning staff smiley kind book stay next trip june already',
 'enjoyable weekend commune staying resort normally means heavily dependant f amp b amp spa facilities not disappoint fantastic dinner great wine list try risotto afternoons spent lounging around bring boardgames pack cards also rent private movie theatre twice able rent bmw get back room cool idea opted massage services spa relaxing last certainly not least organized picnic dinner private section wall watched sunset said would liked luggage rack replenished fruit key not deactivated overall good experience thank',
 'spent one night summer olympic opening ceremony result roads partly closed hotel almost empty location magnificient peaceful entry bandaling leg great wall driving original designed villas stayed bamboo villa whole villa sqm private part oft great wall astonishing wild part wall careful steep climb spa treatments delightful management helpful efficient friendly arrival chinese staff front desk contrary stressed bit agressive could not find booking reservation without checking sent us away problem quickly sorted thanks management restaurant staff barely speak understand english need basic training meet hotel requirements access different villas thanks bmw fleet not eco friendly environnement',
 'enjoyed stay one villas obvious truly great plus place access private part wall also spa nice restaurants beautiful surroundings stunning architecture impressive rooms comfortable huge downside fact staff not speak english well especially annoying check bill wrong pressed time guy reception not get nice stay',
 'stayed one night location great private access wall real bonus not like crowd avoid badaling official wall site communicating rooms kids rooms house lucky alone house square meters huge terrace outstanding view wall definitely great experience good diner restaurant breakfast correct limited choice though overall price similar star hotel central beijing cny rooms diner bad surprise came back france discovered despite told check visa card deposit cny cashed hotel words payed twice room weeks still trying get money back',
 'location commune read hotel online thought looked amazing husband booked service good hotel spread occasionally service could bit slow wonderful thing stay view room view great wall china also fruit plate dozen roses waiting us bed comfortable smell nice booked website got quot escape romance quot package reading reviews trip advisor grew worried decided call hotel arrived china told would much like view great wall nice agreeable hiked along ruins great wall something truly never forget certain points alone great wall also enjoyed spa nice relaxing even set us driver allowed us tour badaling section great wall hour driver dropped us next hotel beijing said expensive hotel stayed china also amazing view overshadowed negatives woods around bugs found way room also certain point september turn ac made first day uncomfortable since room got full exposure sun degrees room got also restaurants mediocre like comfort service location would not recommend hotel price not match service comfort however would like vip access great wall enjoy hotels location money no option strongly advise book not disappointed make sure call hotel advance get great view lifetime opportunity get hike along part great wall virtually no one else around alone made worth',
 'booked one night stay commune order visit great wall travelling month old son check poor western manager capable handing cool towels not dealing requests like early check ensure tired little boy got morning nap given temporary room base room ready hours later booked interconnecting room average small clean seemed abundance complimentary toiletries rather overwhelming make areas hotel sadly lacking food ok chinese food much better western choices poor quality not really sure burgers made prime beef breakfast extremely poor low quality breads butter tinfoil packets cheap fruit juices weather beautiful stay unable sit lunch occasions terrace reserved bus tours tourists infuriating residents hotel given outside table lunch proviso vacated time bus arrivals think hotel needs reaccess priorities two excellent concierges chinese extremely helpful really stood rest mediocre staff english problem many children commune excellent extremely well staffed multitude toys although toddler young many played quite happily several times agree earlier comment relation cost babysitting per hour hotel barrel access great wall high point steep climb especially toddler back pack definitely worth unfortunately litter left previous visitors clearly hotel water bottles branded would hope checked cleared regularly opportunity private part wall almost priceless ones special spa treatment excellent though much confusion treatments could pregnant took therapist view not spa supervisor excellent treatment would recommend summer anyone visiting spa ok expensive service poor management not really seem know happening buildings think due materials used look tired need care attention',
 'hotel would ideal larger groups rather couples would possible book entire block part block access common shared parts individual rooms common parts standard bedrooms small expected hotel magnificent area views open countryside glimpses wall snaking hills one rooms shown us blocks view something architects possibly considered starting blank sheet paper emphasis appeared focus common parts rather bedroom looked complex reminded university student hall accommodation hotel bit jaded showed signs fading could benefit tender love care disappointed hotel standard arrived not expected asked cancel booking hours wrangling hotel management allowed cancel arrived lunchtime apparent bus trips also using hotel facilities lunch decided stay would killed ideas quiet lunch would not fair comment hotel services not stay around long enough experience offer agent promptly booked us central beijing hotel view looking forbidden city',
 'nutshell facilities spa good service attitude choice food outrageously high price make us think want come back villas spacious rooms standard star room configuration not lucky share villa rooms people smokers architecture surely outstanding service prices not first gate guard wanted us park car lower gate walk according information full took us minutes arguments persistency missed professionalism check took much longer star hotels shanghai beijing club house surely design feature let eyes walk around u wait generally staff clearly not tasks handle several guests time english language seems problem beautiful pool site staff rather forms clusters pool bar outnumbered guests rather taking care shifting umbrella us seemed impossible task long way go assumes',
 'underwhelmed experience commune great wall unfortunately high expectations hopes primarily snappy website property substantial rate card booked one shared houses looked architecturally brilliant curb quickly revealed look quot good far bt far good quot fixtures sub ikea quality shower drain poorly entire bathroom flooded rinse water damage throughout house place stunk high heaven promised view gw room seen sliver sized windows non load bearing wall could otherwise offered incredible vistas main lodge impressive example high design functionality individual villas seem constructed shoestring tight deadline building materials shortsighted engineering evident throughout service awful front desk dining areas exception couple concierge staff seemed undergone kempinski training seminar hotel marketed less aggressively could overlook staff price paid earning five stars every turn bright spots experience saved absolutely beautiful stretch unrestored great wall short taxing hike property gorgeous exploring wall takeaway walked childrens playroom area though not kids blown away well done place sizzle no steak form no function hat no cattle marketing no substance fine prices reflect dissapointing paid premium',
 'unique place stayed three nights three sons stayed cantilever house basically three nights not would sharing common areas kitchen balconies strangers keep mind not like sort thing would terrific setup family reunion business retreat villa really special actual rooms small nice connecting rooms shared bathroom toured grounds enjoyed much private access great wall found nowhere else reason enough stay maintenence work going dawn dusk disappointing given took away ambience beauty architecture grounds website said pool several restaurants one restaurant open one not even built yet cafe pool still construction wished warned renovations ahead time really take away experience villas bit away main hotel complex use shuttle service incredibly efficient however felt like one guests stay maybe service would bit sluggish hotel near capacity day checked qustions answered professional staff member explained slow tiime hotel completing much needed renovations kempinski group still transitioning former owners hence work would speak directly planning visit next month make sure needs going met name karolina gurdek guest services manager kudos breakfast buffet amp dinners kids club world class bad boys much old would fantasy come true little ones spa nice would recommend thai foot massage',
 'like much exclusive boutique hotels heard lot hotel decided spend one night sure special experience particualary love contemporary architecture secluded places hotel hours car beijin group diffent villas done years ago popular contemporary asian architects every villa different spread large valley next part great wall not reacheble tourists best villa sure quot bamboo villa quot wich defintly suggest managment done kempisky ok even speak little englsh wich unaccetable intenational standard hotel period many maintainace works olimpic august kid club exellent nice pool no proper aldults pool food good quality high international standard level restaurant nice decorated contemporary style negative point expected hotel luxury place sense privacy not crowded unfortunatly sophisticaed atmosphere ruined big groups day tour tourists came beijing big buses visit hotel not expectc pay euro day side nice thing possibility visit part unrestored great wall nobody else like climbing takes minuts climbing mountains reach wall privacy really special exciting special experience no day',
 'went saturday night escape beijing live recommendation friends reviews whilst location design great hotel not quite live expectations especially price rmb night plus charge added everything lucky get room house view wall though narrow windows restricted little away road private section wall wonderful little challenging peaceful mostly beautiful views given amount paid disappointed no real attention detail food fine expensive service little slow needed nudge breakfast poor little variety crowded queue tables egg stand chinese holiday weekend one restaurant closed pre olympic renovations get feeling not cope full house room fine not stunning hard put finger wrong think essentially value priced little lower would really impressed would got amazing places lot less little effort attention detail place could truly stunning',
 'commune enclosed estate dozen houses surrounding main building house bedrooms w baths hotel rooms estate set side mountain next great wall access wall extremely narrow dirt path trees rocks path almost straight uphill mile less difficult manage young impossible elderly wall location not repaired crumbling short car ride takes outside renovate section wall want see types wall arriving pek ask arrange car cny us beijing baldaling one plus hours food excellent service good quiet not much outside commune rooms houses well appointed need nothing not want walk main building room send car one way always uphill feel comfortable safe location expect no night life none',
 'reading previous review little apprehensive proceeding may weekend booking commune despite pouring rain day arrived overall really enjoyable time commune senior management make effort talk help queries etc arrived realise standard room booked not huge building housing rooms stand alone house built style one apparently popular original houses rooms house rooms occupied hardly saw anyone shared huge living room kitchen dining room hence commune shared house designed thai architect perched hill view great wall ordered cot booking came free charge made pillow quilt panda soft toy thoughtully placed us room downstairs near living room kitchen room huge bath middle room daughter loved requested microwave sterilise bottles heat food provided one immediately also provided bathrobe slippers range baby toiletries thoughtful towels white fluffy bathrobes checked commune children even though daughter little attend let play raining could not much else wonderful place kids definitely leave day next time enjoy spa miss time food wise true prices little high us dishes chicken pork vegetable white rice desserts tasty enough breakfast not bad local european options coffee not terrible surprise expected maybe made changes since last review activity wise walk great wall lovely quiet unrestored part quite scary crumbly parts check original villas club house even though say book tour lots people maids good us rooting around cleaned last guests checked managed check quite way fascinating must see suitcase house innovative idea negative thing complain room service said would call us back failed otherwise encountered excellent service time would go back',
 'hard review write wanted love place senior management clearly keen make work however good way expected list issues decide would concern general ambience rooms although natural scenery beautiful times feel like upmarket holiday camp english readers think centre parks houses nice setting rooms communal space houses nice bamboo others not much would probably much better large group avoid limited expensive dining outrageous baby sitting fees fully experience seclusion many bedrooms look road careful choosing house rooms small children may want ensure closer hotel cars not always available collect rooms oddly not price no toiletries thin grey towels big box tvs etc fine not expect expensive hotel disappointment landscaping hotel supposed architectural scenic masterpiece grotty drain mudslides general ramshackleness hotel grounds disappointing time one restaurant closed bar closed also no pool gym libary games room seems like odd request pouring rain day nothing sit chilly restaurant opportunism greediness probably worst aspect stay every opportunity maximum cost extracted examples paying rmb room asked pay another roll away bed year old expressed surprise response quot yes many people feel children sleep bed quot end sofa large enough asked sheets bedding ask several times make bed hr baby sitting paid new york city new years eve know dont options especially put house far away hotel service charge everything keep mind tipping unheard china doubt staff getting kids club amazing although daughter one little lonely hardly fault perhaps not charging much might busier anyway highlight great number variety toys lovely space baking lovely staff etc restaurant pretty good food dinner especially stick chinese dont try coffee poor breakfast expensive would expect except automatic spa nice pretty expensive also automatic heading june expressway closed prepare olympics took hours get beijing get back overall think possible better time rain traffic empty kids club refurbishment etc conspired against us however even without things seem like expensive holiday camp hadnt quite opened come scratch hope scenery lovely',
 'stayed commune one night arriving china decided head straight airport hotel arranged transfer audi definitely great place relax long flight walk around portion great wall w tourists hotel owns private portion wall drive airport gave us great looks mountains beijing suburbs great wall check smooth immediately driven room please note main building comprises main facilities dining room gift shop gym conference rooms spa close residences scattered throughout room incredibly large bedrooms king bed large desk living room large l shaped sofa dining area seats tv minibar bathroom bathtub shower one sink finally balcony huge well approx meters course not much area besides walk around hotel residences villas definitely worth visit walk along wall spa treatments reason planned staying one night moving beijing diner hotel restaurant serves chinese specialties mostly cantonese western food food excellent unfortunately not know needed order pecking duck advance also peeked room service menu seemed quite extensive next morning breakfast served buffet western chinese sections overall food excellent satisfied experience staff friendly hotel cars available pick guests around hotel moving around one buolding not issue finally asked car transfer us beijing car came pick us directly room drove straight beijing overall unique experience great romantic getaway',
 'stayed red cantilever house couple friends fantastic individual rooms cozy yet spacious enough friends kids better stay friends share house spa somewhat pricey local standards well worth visit dining options limited intend stay couple days best thing commune perfect getaway beijing noise traffic pollution',
 'place fantastic private access great wall spent three hours wall taking time encountered handful fellow hotel guests hotel nicely spead across huge grounds liked modern designs subjective rooms clean reasonably well maintained service always polite little rough around edges times one point irrelevant important us coffee breakfast absolutely awful surprise considering place operated top european chain average hotel china standards first rate location global standards would definitely go back recommend friends',
 'stayed commune great wall one night setting wonderful peaceful compared many places might go china autumn valley beautiful scrabbled hill private bit great wall sun setting individual properties heralded quot architect designed quot not look special villa spartan side long way reception dining area fine fit able otherwise must wait car ferry back forth not place would stay long night two would great experience',
 'commune great wall kempinsky best hotel beijing combine quiet nice area near great wall high design service view great wall unforgetable different villas spacious luxurious staff kind helpful warmly recommand everyone want spend relaxing quiet moment near beijing',
 'came beijing first bit afraid shire size city thought ever make hotel luckily company ordered pickup wellcomed warmly took minutes commune driving china adventure driver knew well came beijing hillside beautyful even november commune situated nice valley offers private athmosphere looking negotiations quick fluent check brought villa called forest marvelous clean lot space confortable bed came dinner totally convinced right decision come enjoyed faboulos western menue chinesee next evening best china far next morning ordered breakfast room roomservice within minutes surprise square kilometer areal villas spread went antanara spa treatment ordered via telefon reception realy one relaxing treatments ever next day climed private part great wall business partners enjoy sight great sun shining enjoying bottle champagne kind friendly staff brought serve us agreed sign contract back resumee beautiful landscape great hotel great service great business',
 'beijing really appriciate commune great wall peacefull atmosphere calm great weather no sign pollution fresh air kind luxury beijing area agree say western standards still not reached fact happen everywhere china problem language culture understanding fact service industry still beginning etc like friendliness staff whereas find good service downtown always quot robot quot service ruled standard process think nowadays people looking europe not service years ago well done no real smile no friendliness formal commune service definitly not formal helpfull smiling gave feeling home stayed shared house surprised know people villa crossed one person day working hours computer shared rooms great view wall room maybe no view enjoyed living terrace good time definitly go back',
 'stayed one night beginning october reviewers said big plus hotel location fantastic close great wall layout pretty cool villas spread grounds main quot clubhouse quot reception restaurant stayed one bamboo houses minute walk clubhouse room big spacious futon type bed not view great wall rooms cool shared kitchen living area not use no one else seemed either expecting lot hotel not read reviews went apart location disappointed dinner restaurant night got service appalling given chinese menu offer good choice food nice enough not offered western menu waitress not word english know china not expect everyone speak english international group like kempinski would expect staff little english meal disaster number conferences hotel seemed get priority almost individual guests experience wall inconvenience would not expected speak restaurant manager gave us glass wine house dinner wanted speak concierge advertised multi lingual walks next day not speak english finally spoke german think english speaking manager type helpful showed us walks next day mentioned disappointment sympathetic however said big plus hotel proximity wall ask reception access wall directly within commune not really advertised manager front desk showed us get min walk clubhouse wood quite steep get well worth able walk right along wall public entrance shighuan wall not meet another soul wall not rebuilt along part overgrown parts safe easy enough walk along views spectacular special experience reached shighuan encounter guard tried stop us getting onto wall much motioning hands allowed us despite hotel shortcomings want stay wall unique experience worth actually not expensive things considered not feel hotel took advantage location prices kempinski group really need improve service hire english speaking staff',
 'stayed commune great wall nights early july upon check delighted learn given entire share house cantilever despite booking room loved location surroundings generally good experience concerns abotu hotel prosthe room beautiful well appointed lovely view clean nice furnishings gorgeous bathroom amenities nice closet space also excellent also liked complimentary drinks types stocked communal kitchen view deck gorgeous house clean came back walk found someone washing front stairs however not think would enjoyed house much share others staff nice opened business centre early us could use internet kept restaurant open past closing time one night could eat dinner slept reservation climbed great wall day exhausted pleasantly surprised find morning buffet breakfast including room rate spa excellent reasonably priced enjoyed massage premises gorgeous secluded wonderful place take break pollution bustle beijing hotel close three parts great wall hotel private portion great wall unrestored still climbed closest town public portion great wall not busy minute drive badaling hotel charged us yuan round trip badaling advisable go badaling early morning avoid crowds consour biggest complaint occured mix picnic order made clear staff intended hike hotel portion great wall enjoy picnic picnic service provided hotel filled standard form place order checked knapsack beginning hike not got top good minutes including uphill hike forest reach wall found not packed water litre water supposed included packed enough food person placed orders thing hot tired sweaty no water drink actually quite dangerous hiking great wall tremendous heat without water upon return complained learned charged orders agreed remove charges not seem concerned water checkout conducted long time german employee kempinski discovered charge not removed removed time explained concerns regarding water apologized not seem concerned water also found cost transfer beijing priced cabs beijing seatbelts makes taking taxi highway unattractive option hotel charged us u way non english speaking driver expensive transfer ever expensive places hong kong tokyo felt ripped angry not much choice wanted sure seat belt staff speak english including driver obviously foreign country not everyone speak english times much harder communicate hotels stayed trip also found lot staff times feels like everywhere friendly sometimes overly example dinner one night spent time chatting waiter another time resting deck sharehouse two staff members break quite close deck could hear speaking not feel privacy hotel could also benefit pool',
 'stayed commune one night glad left positive note fantastic location badaling great wall hrs drive downtown beijing concept commune interesting even though sharing living areas strangers business colleagues not appeal hype place must something thought first not single hotel houses spread around quite large area walk practical call one property pick problem staff speak little no english hotel might end waiting quite time chasing concierge pick hotel also limited number peak times call one end waiting hour houses depends luck nice awful mind ranked star property stayed room absolutely freezing april aircon not working asked hotel staff not know make work eventually hour discussions lot jumpers someone came fix worst layout bathroom seen stand shower not anything stop flooding whole bathrrom nightmare rusty fittings made several cuts hand not impressed bed side lamps not work flimzy furniture amenitieson hand hear quot red houses quot quot bamboo houses quot lot nicer sleeping floor futon not bamboo house oh award winning spa everyone talks fact tiny nothing ordinary fact hotels beijing lot nice facilities no gym pool complex no scarce mobile phone covergae no internet apparently get wireless access room nobody able explain overall hotel thrives location fact property great wall ok go one night long weekend pick nice house room not win otherwise despite lovely management',
 'booked hotel spring package stayed two nights april location hotel excellent shuiguan valley surrounded beautiful hills view magnificent great wall unfortunate service not compliment breath taking view took nap day arrival woke stiff neck headache pillow high called housekeeping asked different pillow said not thought better speak front desk instead maybe would creative lucky ran resident manager told request told would able arrange different pillow went back room night pillow bed talked housekeeping repeated could not offer alternative slept rolled bath towel night next day went two bungalows open public viewing saw thinner pillow needed went front desk told found alternative receptionist called housekeeping department much resentment told change pillow stayed one rooms shared house altogether rooms house guests shared living room kitchen dirty dishes piled sink two days no one took care overflow gabbage kitchen cleared day left felt like college students staying expensive dormitory room stayed cramp could watched tv bed hardly space laggage no place shower stall keep toiletries place floor menu restuarant offers limited choices priced feel choices quot international quot three different types eleborated chinese cuisine one basic western menu really choices buffet breakfast three star standard not enjoy accomodation food choices expected service star hotel not higher rank kempinski opinion service pillow sheraton chain better commune would go back enjoy beautiful view not stay commune',
 'wonderful experience stay room view great wall even standard room enviroment best mountains design villas club house staff kind although speak english restaurant good spa excellent not expensive negative say fact sharehouse eventhough alone woud not like share gives privacy easy get taxi city cost around yuan really recomend hotel want enjoy different stay get close great wall',
 'stayed two days highlight china trip property offers private villas hotel rooms villas bedrooms restaurants spa private access unremodeled part great wall within min walk property located way badaling not badaling service great food excellent spa gives great massages see sun rise sun set wall private travelling january whole hotel room villa hotel offers transfers beijing approx want go back',
 'hutongs near bell drum towers hotel exceptional staff helpful friendly room warm beautifully furnished although near busy funky street inside courtyard peaceful stayed room tucked away main courtyard gorgeous minute walk subway stop streets around night great restaurants bars shops fantastic buzz',
 'courtyard nights great location many shops pubs around room bit small breakfast ok free internet restaurant day night long walk train station stay',
 'stayed courtyard days impressed beautiful hotel surprised could quiet noisy center city staff nice helpful always smiling would recommand everyone want experience traditional chinese courtyard',
 'second hotel beijing stayed nights lovely hotel series renovated courtyards old part beijing within walking distance hohai lake beihai park forbidden city lovely stroll lakes parks tiananmen square got room nice cozy staff sweet spoke excellent english rooms quite small beautifully furnished lovely bathrooms room clean good smell really loved location best',
 'hotel room good enough couple location good one thing dont like much staffs try helpfull friendy',
 'waited trip beijing try find hotel optimistic could find something nice courtyard exceeded even hopes perfect converted year old traditional courtyard home place oozes charm upgraded no cost arrived found possession tiny courtyard main court room beautifully appointed lovely boldly colored fabrics traditionally designed furnishings mattress thin slept like baby suite also small sauna enjoyed day spent hiking stretch great wall simatai hot water took long time heat walk shower scalding water pressure good hotel located nanluoguxiang pleasant tree lined street scores small designer shops bars restaurants excellent korean restaurant steps away courtyard hotel way street northern end plenty taxis found either end nanluoguxiang long manageable stroll forbidden city qianhai lake short walk away area around hotel matrix hutong alleyways definitely worth long winding strolls soak community vibe entrance hotel tucked away narrow hutong lane yards street stepping wooden doorway enter series courtyards different sizes small trees lanterns night lanterns provide lovely glow reinforces romanticized stereotype quot old china quot whole effect comfortable calming romantic price perfectly reasonable pleased upgrade staff pleasant helpful enthusiastic arranged train tickets recommended good restaurants area generally friendly responsive english not perfect functional return beijing hope stay courtyard would unhesitatingly recommend place anyone finds beijing wonderful',
 'stayed nights lovely hotel series renovated courtyards old part beijing within walking distance hohai lake beihai park forbodden city lovely stroll lakes parks tiananmen square staff sweet spoke excellent english rooms small beautifully furnished lovely bathrooms rooms open directly onto beautiful courtyard sit read problem bed rock hard like sleeping floor stayed hotels mostly faceless modern ones china not case breakfast fine served pleasant room outside cook eggs help cereals toast pastries everything sweet though even bread hotel located small hutong nan lou gu xiang gentrified hutong full trendy bars shops great stroll prices high example beer street cost yuan pop one little chinese street cafes beer around yuan less booked hotel online considerably cheaper walk rate love part beijing would definitely stay',
 'family recently stayed courtyard trip china family wedding generations together dad nephew made feel welcome staff could not enough us rooms spotless beds typical often found china hard asked extra quilt put top matress took edge stayed hotels china hard beds seem normalthe breakfasts good mix chinees european continental buffet style plenty everything available not eat evening meal resturant nice local places eat courtyard lovely place sit read chill bust day seeing fantastic sits beijing rooms even small courtyard could shut hotel lovely hutong area full interesting shops bars resturants within walking distance drum bell towers short taxi ride forbidden city hotel reception gave us really useful card names tourist sites english characters great help getting around',
 'lunch really liked place saw rooms area nice stay next time',
 'hotel real gem students appreciate hutong life restoration incredible immaculate several rooms private courtyards one staff speaks english attentive breakfast includes fresh fruit seems plentiful beijing friends come hotel going bars lane impressed courtyard ended staying late talking hotel courtyard several restaurants area deliver hotel possible pizza roast fish served private courtyard want stay hutong place consider cab drivers not know even reading address ask go nan luo gu xiang hutong gulou east street walk lane hotel near korean restaurant',
 'first trip china stayed first days lucky choice hotel whole place soothing spic span courtyards peace quiet middle busy hutongs alleys around old trees red lanterns create wonderful atmosphere night bathrooms well equiped walk showers amenities rooms perhaps little small huge beds thus quite cramped true chinese fashion beds futon quite hard no problem perhaps not used hard bedding front desk people friendly fluent english example patiently assisted getting documents printed sent via fax breakfast ok not really something excite area around courtyard hotel quite touristy still kept charm especially night visit bars restaurants tables roof small simple chinese restaurants food shops serve far better food quot western style quot restaurants even though interior might seem little quot precarious quot',
 'small fairly new hotel flawless impressed attention detail thought put bedroom draperies staff uniforms wooden decorations around bathroom door heated floor beautifully done shower room breakfast nothing complain choice western options samples traditional chinese dishes hotel staff lovely helpful late breakfast ends still served leaving airport surprised pre packed breakfast prepared us among small bonuses free internet cheap laundry service free bicycle hire tea pot room daily refreshed toiletries hutongs around hotel worth exploring school across street could watch young pioneers morning pe breakfast room area nightlife great clubs around corner mao live house yu gong yi drawback distance form subway min walk nearest station hotel absolutely beautiful comfortable would definitely recommend holiday stay',
 'best thing hotel location convenient base see beijing major tourist sites room nice bathroom functional flushing issues hint seven eleven close lots good yummy items great price',
 'stayed nights husband part organised tour group paid tour whole not really judge value particular hotel well situated shopping mall enormous supermarket pizza restaurant lots restaurants nearby rooms clean comfortable though bathroom looking tired beds hard many chinese hotel rooms two bottles drinking water lots toiletries tea making necessaries provided little information would useful example electric socket use uk visitors hidden round side desk first night charging gadgets shaver socket also need room key use lifts not knowing meant took ages get room husband got trapped floor wait rescued would stay',
 'stay asked pdf file hotel name address chinese show driver airport immediately responded satisfaction location not beat connected mall near subway exit surrounded local chinese restaurants many open hours bars coffee shops malls international food chains near wangfujing forbidden city sanlitun easy hail cab hour outside hotel lots cars day hire case want go great wall ming tombs etc speak english well bargain good price police outpost nearby check check breeze front desk efficient concierge readily helped us hotel cards directions tourist spots deluxe room stayed recently refurbished bed comfy well pillows got extra pillows requested no extra towels bathroom gripes us registered guests one set toiletries probably could asked another set not bother soap not replenished even though stayed nights weird bathroom ceramic tiles ugly completely unexpected like throwback past showerhead tub also antiquated needed upgraded particular bathroom cleanliness sad say hotel needed improve area regular marriott client safely say hotel one worst bathrooms ever due renovation soon free wifi also installed keeping current hotel trends nonetheless satisfied location value',
 'hotel not best really central location cheap not expect star service beijing subway line amp chaowenmen stn starbucks mcdonalds pizza hut amp local restaurants around corner hotel concierge able provided local information',
 'spent nights hotel room clean well maintained breakfast buffet also great location accessible malls restaurants subway would like stay visit beijing',
 'good points great location walking distance subway access mall rooms clean helpful staff concierge staff patient writing instruction cardsdownside moment step hotel lobby smells cigarette smoke gym pool not within hotel building good hotel quot come home quot full day touring beijing rooms clean always order comfortable great location never go hungry restaurants around hotel open hours traveller craves comfort fast food chains mcdonald kfc starbucks nearby want local flavor food court adjacent mall taste local fare even mall supermarket buy essentials plus food stuff locals buy eat not problems room service either despite language barrier even arrived beijing able experience customer service marriott chain courtyard beijing already made inquiries get airport hotel even requested instructions chinese show cab driver received answers inquiries requests via email within hours great service concierge speak english patient writing instruction cards prove helpful taking cab around city',
 'stayed couple nights part tour group place convienent location several places eat area addition restaurants hotel pizza hut amp kfc addition ramen place serves japanese style noodles also coffee shop latter blocks hotel great stay hotel',
 'wow stay courtyard marriott beijing great many restaurants starbucks building subway station min walk room got exactly like one pictured even alone gave confortable king size bed booked hotel not knowing china get decent hotel rooms ruidiculously low price hotel cheap quality compared stay us would definitely go back',
 'spent one night closer business meeting next day not able use many facilities location hotel convenient many restaurants catering tastes budgets restaurants located nearby adjacent shopping centres small supermarket buy drinks snacks room room clean good size providing separate sofa coffee table along king sized bed bathroom also adequate size much value paying internet access day rather hour paid also use wirelessly main areas check check breeze staff always friendly typical stay courtyard marriott beijing excellent location good value without anything special',
 'hotels two type rooms renovated not first checked put us ugly smelly old room asked non smoking room room smelled like smoke requested new room changed us recently renovated room rooms courtyard standard rooms old ones not service hotel horrible front desk useless not go way help concierge tries resources trips planed getting summarize stay ask recently renovated room starbucks mcdonalds right behind hotel also coffee shops mall across street subway station really close',
 'courtyard hotel fairly handy location minutes walk tiananmen square convenient adjoining metro station despite convenience generally busy surrounding area hotel nevertheless feel rather pitch building looking rather dated comprising several fast food restaurants mid range shopping mall courtyard tucked around back lobby drab staff friendly efficient hotel seemed experiencing low occupation room generous size large bedroom separate living room think fairly recently redecorated bed certainly comfortable quality linens bathroom dull amenities safe coffee tea toiletries iron tissues available although strangely iron uk power plug sockets chinese breakfast top floor executive lounge nicely presented substantial lounge also offered free happy hour drinks snacks early evening staff friendly helpful no complaints also used restaurant one evening inexpensive menu dull appearance equally average food staff expectations hotel website good quality mid range establishment lively buzzing cosmopolitan setting reality despite fairly good value offers things visitor could want not quite match expectations',
 'tolerated stay hotel spent little time room second room moved room peeling wallpaper hotel guests done hotel poorly constructed maintained courtyard name not affiliated property',
 'exellent time city although traffic busy easy get around room recently decorated lobby reception area could revamp',
 'introwe chose spend first nights beijing courtyard central location low prices september two rooms provided wonderful base family bejing vacation location transportationas earlier reviews mentioned short distance tiananmen square forbidden city temple heaven big factor us not want spend time heavy traffic prefer see places ground travel nearby subway train stations offer many options not favor cabs shopping center attached hotel convenient grocery store food court department store along many shops things forgot pack cabs inexpensive beijing fares attractions long day trip mutainyi section great wall rented van driver carry five us guide two college aged children due road closures national day celebration decided move hotel closer pek airport final nights depart pek day celebration many roads closed downtown room features price normally use marriott points vacations night rate including two wonderful breakfasts low use points hotel one block south main east west street chianmen dondajie road noise muted floor king room bed bit firm fine housekeeping placed mattress topper second day everything room worked except bath shower faucet temperamental played get warm water found turn times hot turned seem no self service laundromats china retractable string tub hanging laundry wonderful hung laundry everyday clothes shrink much dryer send laundry prices high neighborhood c great long day hiking around beijing minifridge kept us supplied cold drinks purchased downstairs mall within minutes calling housekeeping maids brought us free ice drinks staff keep rooms clean well stocked free bottles drinking water day tap water not drinkable china channels tv included discovery channel cnn several english channels good selection unlike hotels several countries visited restaurants hotelwe choice free breakfasts floor executive lounge limited menu eggs order took minutes came restaurant floor restaurant much larger wide selection chinese western dishes smaller quieter town may find noise level high unbearable places beijing good idea take earplugs noisiest places sometimes may feel surrounded billion people liked quiet seclusion executive lounge chilling open usually ate breakfast restaurant one night burgers another dinner shared beef brisket dinners fine cost two enjoyed option executive lounge evenings heavy appetizers light desserts free drinks often not eat dinner lounge wonderful stop weather hot cold eat outside weather perfect stay either exhausted walking day headed room spent evening dining outside lovely weather foodie looking special lunch dinner try new capital restaurant across street south gate tiananmen square terrace view worth million dollars fusion menu world lamb oxtail superb followed deluxe dessert tray two definitely set back diet ask concierge make reservations enjoy dinner incredible view nightlights beijing full meal run per person well worth place made us wish lived beijing concierge front desk staffthe concierge desk helpful writing place names addresses chinese hotel card cabbies could take us correct place time could find way back using hotel cards limited experience locals spoke enough english direct us destinations certainly could not speak enough mandarin ask question important consult concierge leaving day front desk staff spoke limited little english usually could not answer questions fortunately manager assistants around day quite friendly speak english well answered many questions big plus hotel made sure quickly found cab day saw western tourists stay seemed hotel staff eager please customers free newspapers hotelat breakfast locations several newspapers including china daily extremely helpful lots beijing news interests visitors usa today arrives around concierge desk complete language barrier real joy read news day especially articles beijing guide service gowe used service local guide met us hotel first days enlightening visits forbidden city temple heaven great wall preferred half day first days due jet lag saw rates ranging usd per day depending guide qualifications number people party found guide jack earlier ta review fine job email three days felt comfortable taking cab hotel relying guidebooks loved hours summer palace kids rented paddle boat took hour across lake also went nightspots attractions husband prefer slow eclectic approach sightseeing days spent mostly lounging around hotel area short walk neighborhood stop nearby coffee shop feel like tackling challenging attraction breakfast go not choose something easier mind body no longer push hours day seeing everything humanly possible beijing many outstanding parks gardens temples museums serious nonshoppers like could visit different attraction day month not tire city although not visit beijing shop find prices better stores least high us main difference seems beijing stores offer many items easily find us electrical outlets roomswe could not find specific arriving relieved receive four plug power strip checked wonderful plug holes must fit kind plug careful whatever plug converter built may fried different voltage charged laptop cell phone cameras every day strip bathroom ingenious plug hotel health club poolthese facilities floor open swimming pool long enough laps no lane markers bottom one side not straight extremely nearsided watch small children make excellent moving targets not allow pool shoes walking water everyone must wear cap water room temp seemed tad cold times pool son used gym said okay vouch summarythe beijing courtyard provided perfect base first nights china safe affordable price tourists world visit china frightens hotel help overcome fear unknown appreciated quiet refuge extremely noisy metropolis',
 'typical marriott courtyard whch means know expect accpetable not exceptional however hotel location fantastic within walking distance beijing railway station long blocks subway stops line subway station lines amp directly corner hotel easy travel beijing great subway system easy use amp understand also easy take airport express subway upon arrival connection line amp stops directly corner hotel yuan airport express amp yuan line hotel usd total entire trip airport hotel not get much better hotel part new world shopping center includes usual us offerings starbucks mcdonald pizza hut kfc amp haagen dazi important great inexpensive noodle shop floor well local restaurants area origus floor next door pleasant buffet large variety also great local food market floor building next door hotel worth visit anything amp everything locals like well lots variety tourists also small grocery store inside market snacks amp drinks room would stay hotel without hesitation since know getting amp no surprises amp location unbeatable',
 'concerned courtyard marriott beijing managed receive stars location acceptable though star may wholly inadequate located small side road many taxi drivers not heard service adequate however need asked respond e g not help us initially confusing elevator system reach floor room unhelpful considering went cousin lived room two floors neither mention breakfast cleanliness courtyard weakness opinion though no means dump vastly not resemble stars lived past orange peels scattered floor corridor first day inviting us equally smelly room bedsheets not exceptionally clean whilst going back service found plate leftovers lying corridor whole day rooms nice not large size though not expect views every room per usual bathrooms however outdated needing major uplift overall courtyard marriott not awful hotel fact may quite decent comparing hotels beijing however not understand stars price might not expensive disappointment staying might hit harder',
 'no complaints whatsoevercentral location part shopping centre full range shops services sitewell appointed maintainedcomfortable quiet roomsupgrade executive floor good value per room per nightexcellent breakfasts would stay',
 'made booking direct hotel got really great deal impressed intially going days ended staying days nice roomy hotel breakfast challange food halls building level also supermarket get thing cheaply pool also level nice quite thing little weird wear cap go pool sad not ensure use pool shower proir entry nothing really add worth staying enjoying beijing',
 'wife stayed beijing year old son hotel booked part three week tour organised thomas cook hotel clean tidy rooms moderate size staff spoke reasonable english basics covered well breakfast included deal adequate would advise get reasonably early food suffers sitting hour two arrive towards end breakfast range food available evening room services rather limited indoor pool though clean rather cool little dark also walk edge shopping mall get pool main elevators wear bathrobe main selling point hotel location close tiananmen square temple heaven right next subway station important hot walk far july traffic beijing rather congested reasonable hotel providing value accommodation good location better equipped hotels available beijing',
 'room comfortable great location centrally located near huge mall amp close mcdonalds starbucks pizza hut also many chinese restauants course grocery store basement mall hotel wonderful service clean neat helpful staff ammenties easy get taxis inexpensive subway station around corner easy navigate get map intranet go guide lei wu day godsend met us hotel daily spoke wonderful english honest well versed saved us significant money helped us great vacation',
 'great hotel location fantastic near tianemen square bout ten minutes taxi bout two n half hours great wall mutainy private car hire inside hotel inside shopping mall lots shopping also nearby outside mall resturants plenty staff great beds like beds asia bit hard side great basis overall stay bejing really enjoyed trip hotel',
 'booked hotel directly online amp paid per night room truly unbeatable value hotel located shopping mall complex supermarket basement pick necessities metro right outside mcdonalds hrs starbucks kfc pizza hut amp local eateries surround hotel local food court floor new western style mall across road food amp shopping options e g h amp going open room good size wardrobe tired looking amp bathroom otherwise clean housekeeping responsive usually delivered within mins time called good sized pool located separate health club floor free use need hand room key exchange towel need swim cap not let swim gym also located not use front desk amp concierge polite amp helpful would recommend hotel not looking luxury value dollar convenient location sights train taxi',
 'stayed nights part business trip stayed number marriott hotels across asia sorely disappointed check slow staff throughout hotel spoke little english surprised given promoted suitable hotel international business travellers stayed executive room no different standard room rather expensive provided free internet access not wireless chargeable removed check adding delay one bottle water provided day unlike hotels stayed beijing thought mean exective room paying almost per night bed breakfast particularly upset called reception morning arrival remind pay extra room booked despite fact staying subsequent days booked paid sunday arrived previous day london executive lounge windows filthy view not appear anything top floor room coffee machine cheese cocktail sticks two options breakfast paltry selection executive lounge second floor resaturant choice business centre badly serviced book meeting room pricey printing photocopying although expected international hotels one expect facilities work properly printer substandard therefore documents emailed one reception staff personal account downloaded print receptionist printer guess good staff not facilities service understoond would provided gym adequate although opening hours no good looking use work pool good size future would not stay business adequate sightseeing comfortable bed certainly not suitable require professional service help luggage without asking several times business facilities work effectively staff understand requests',
 'hotel center everything forbidden city temple heaven much easy access subway friendly staff sometimes difficult communicate clean though pay separate breakfast internet not included reservation package honest cab drivers front hotel hotel provides map places interest friendly bell boys please stay want easy beijingp taxi driver hard time finding hotel entrance airport',
 'excellent location excellent concierge bellman excellent room mariott courtyard exceeded expectations lots shops restaurants surround hotel bellmen speak great english told us get everywhere even made plane train reservations furthur china travel rooms clean large beds comfortable business center high speed computers pay use subway lines less blocks away easy subway take everywhere star hotel price location',
 'beijing leisure chose hotel good location low price hotel even better situated anticipated two subway lines within meters good restaurants supermarket shopping mall located within minutes walking distance staff friendly language no issue taxi drivers not read speak english make sure hotels phone number hotel written mandarin taking taxi airport explain driver go approx rmb roads pretty large beijing traffic noisy hence make sure live high floor lived floor could barely hear traffic definitively stay hotel next visit beijing',
 'reading mixed reviews went open mind really easy find know read leave exit subway depends line coming airport dont use exit best thing exit look big high rise hospital turn back towards walk forward entrance hotel not front round back shopping centre lobby fine yet sometimes little smokey no help staff arrived bags staff speak basic english pleasant lacked warmth charm not go way welcome however not rude refurbed room floor excellent spacious flat screen tv view fine location good others mention even floor noisy traffic use swimming pool sauna good floor ensure take swimming cap otherwise cant use pool breakfast buffet nicely presented good choice price mini bar extreme pay coke take lift supermarket basement get one internet priced day slow internet places near connection not fast uk anywhere beijing taxi cheap ensure use meter dont speak english make sure hotel write want go use metro one ride pence come hotel lobby nice respectable foot massage general massage spa not expensive good surroundings plenty restaurants around area',
 'gold level member booked stay points stayed one night would not pay asking rate room staff speak english polite helpful rooms towels smell smoke even though marriott properties indicated smoke free ashtrays everywhere room ordered room service waffles pancakes not critical mistake orange juice bitter coffee obviously powdered mix price rmb addition call room service waiting almost hour half hour delivery internet service usually free gold level members rmb hr day standard robes slippers etc bathroom old outdated marriott beds sleep ok not stay hotel chinese brand hotels better service better food',
 'hotel recently renovated rooms clean well designed renovation still ongoing parts hotel afternoon sleepers comments indicate hard beds mentioned front desk later nice foam pad put bed price great standard hotel nt centrally located tourist sites subway away convenient line exit prepared steps staff helpful efficient checkin arrived room ready also accomodating late checkout maybe staff changed since prior reviews mentioned slow checkin great foodcourt supermarket mall attached hotel also great restaurants within minute walk breakfast plenty options outside hotel supermarket opens beinfugie famous peking duck new world mall floor asjean noodles chinese neighborhood restaurant hotel turn right quick left street righthand side nice spa hotel hotel left taxi ride foodstreet sunday market places watchout black taxi parked front hotel seem pushy seem take long way compared green yellow taxi place taxis frequent front hotel around corner hotel',
 'looked people said pleasantly surprised found hotel right centre not really one beijing minutes chongwengmen station perfect two underground lines serving north west bound everyone helpful nice english mostly not issue room big comfy bed especially didnt try restaurant bar soulless health centre shopping mall actually attached hotel perfect need free use swimming pool',
 'spend four nights mid october nice hotel arrived weather muggy warm surprise hotel hot room extremely uncomfortable talked desk said air conditioning turned season could not turned late spring room two windows one opened little bottom could not get air circulation inquired fam told none available stay uncomfortable rained late third day stay rain cooled city finally able get sleep never stay',
 'location hotel really not beat money half block chong wen men subway station plenty good shopping restaurants nearby although would long walk near temple heaven forbidden city rooms decent size rooms offer great views city make sure get higher floor streets noisy busy rooms clean come well equipped including toothbrushes toothpaste one bad thing rooms beds hard seems typical china said experience good hotel checked could little trying patience first look something computer several pieces paper written back computer paper filled another computer logged onto passports examined paperwork finally last computer seems issue room information efficiency easily done no less front desk clerks working one reservation luckily no one else attempting check time else may overloaded system great hotel stay breakfast buffets ok lacked fresh fruit oatmeal oh one thing stay away doughnuts',
 'worst hotel stayed china asia checkin terrible took minutes staff terrible attitude never smile not like assist generally abnoxious like people factory hotel not expect service breakfast terrible lowest quality produce la carte equally horrible housekeeping not refresh amenities room lowest quality like would find star hotels hotel years old rooms even executive level rooms worn torn bad odors general feeling room old dirty concierge not assist local information almost no one speaks english hotel although belongs american chain marriott would recommend staying hotels coming beijing definitely not',
 'stayed nights pleased experience convenient subway fast clean also next new world shopping center supermarket food court level not feel like going restaurant dinner also dined peking duck restaurant across street stay delicious restaurants beijing report card style hygiene rating system prominently displayed entrance check whether make dining decision like firm mattress not find bed hard mentioned posters enjoyed buffet breakfast although skipped cereal milk given recent melamine scandal concierge helpful translating addresses guide book instructing taxi drivers give card hotel address chinese overall would stay',
 'hesitant booking hotel older reviews finally decided give shot since seemed redeem recent reviewers visitors hotel not disappoint excellent stay along two travelling partners booked hotel via expedia rate quite good coming per person two double rooms divided two nights since olympics ended week prior rates dropped hotel excellent location well check still bit hesitant hotel going especially front desk staff seemed bit disorganized understaffed know asian hotels usually surplus employees around lobby bow answer questions never queue reception however seen front desk clerk courteous obliged request recently renovated room tip tripadvisor review good one room excellent corner building recently refurbished great furniture spotless business centre good internet access expensive like usual breakfast choice not huge western asian options hotel connected shopping centre really nice bonus allowed us drop purchases continuing site seeing hotel also shares gym shopping centre well appointed explored area around hotel night departure shame actually quite lot offer included medium sized indoor market wonderful food stalls inside fresh food prepared interesting otherwise excellent massage complex road marriott top notch service excellent prices went day massage place great stay hotel would definitely stay',
 'second time stayed hotel first time years ago no problems ever enjoyed staygenerally hotel good standard clean average food great central location getting around beijing level customer service however really lets hotel unfortunately would probably not recommend hotel anyone certainly would not stay checked us rooms booked first said got one room booked confirmation web page said rooms not got clean room available us check time noon hours check rooms still ready asked speak manager eventually found us rooms one upgrade upgrade however executive floor no executive lounge access fact exactly room originally booked different floor took us hour check checked proceeded room got stuck one lift lift would not work breakfast totally priced around attitude reception staff concierge etc disgusting fact quite rude reception staff also gave impression trainees none seemed know going unfortunately due experience would not give hotel one penny money not deserve shame really used really good alround hotel',
 'friend booked hotel points back spring read reviews hoped hotel would updated time visited paralympics updated reviews gave us hope met expectations taxi cab hotel toll arriving beijing emailed hotel name address mandarin also check hotel reservation desk airport translation upon arrival stopped front desk floor receptionists helping two sets guests taking quite time turn receptionist told us head reception floor check platinum gold elite member would recommend make beeline floor found reception lounge even receptionists helping us took bit time least lounge quiet comfortable would also recommend ask hotel business card english mandarin names hotel major sites near hotel received upgraded rooms floor entering room stick room key slot door activate lights renovated rooms nice flat screen tv lots english channels safe closet music lights could controlled bed headboard bed firm not plop expecting sink bathroom not seem renovated decent water pressure good never trouble hot water also turn service night another area need room key elevator three elevators two seemed running time order use buttons use key card elevators ran pretty quickly oh charge lose room key not return check one best things hotel concierge concierge guys also played bell boys room service roles always willing help way possible polite not expect tips incredible example asked could get phone card one concierge said could run get one minutes downside questions could not answer business center computers sells stamps open closes around concierge said internet cafe street not check also street eleven recommend going water rmb per bottle tourist sites similar ratio us still rocking price though business center also phone service used phone room instead calls numbers beijing incredibly cheap min got reimbursed checked not know elite member calls within city reimbursed everyone calls us much expensive check hotel info book prices would recommend get phone card dial local access number morning lobby coffee tea not eat breakfast hotel instead went around corner hour eatery called yonghe king get combo breakfast around feeling adventurous indoor market next door yonghe hot food stalls grocery shops also tried ajisen noodle next hotel dinner pretty good geared tourists food court new world mall not bad either entrance chongwenmen subway stop also around corner hotel two subway stops temple heaven park tiantan east gate three subway stops tian anmen square tian anmen east subway easy use free transfers transfering within station could sometimes quite hike though prepared walk would not recommend using subway get airport luggage go stairs quite often gripe hotel taxis front hotel best rate concierge could get us mutianyu great wall rmb no negotiation possible try negotiating private driver public taxi not hotel see get better rate also morning departure asked cab yashow market bus waiting take us airport taxis front hotel not available concierge flag taxi street',
 'good price good location short walk metro station one stop metro wangfujing district located right next new world department store complex starbucks mcdonalds kfc also close great chinese restaurants within walking distance half mile walk beijing underground city location currently closed rennovation hotel staff helpful wrote nearby locations chinese provide taxi driver would stay',
 'not worst place stayed enough issues would look elsewhere next time visit beijing shower water remarkable scalding hot ice cold entire shower stopped flowing not one not two three times wife shower weird breakfast fine security good key operate elevator staff seems fine hotel china stayed service staff western attitude complaining coworkers frowning finally not like location midst expensive everything choose place like bamboo garden hotel space',
 'stayed three niights th floor excellent room staff polite helpful fluent english needed',
 'second time hotel dont book not directly hotel put terrible rooms internet not work rooms dirty carpet make complaint put room floor hotel good position center china breakfast ok food chinese restaurant ok u find lot restaurants around easy acces go china wall attractions dont use taxi hotel time make price taxi hotel one lady reception speak english food chinese u like occidental food terrible like around china mall connected hotel price ok dont try anything u r american everything expensive jewerly sourvenirs cheap problem nobody speak english well u find somebody speak reception malloveral try another hotel price ok definitly back try another hotel',
 'got back stay beijing courtyard marriott olympics concerned reading older reviews pleasantly surprised arriving staff cordial knew enough english make check easy must completed renovation rooms nice clean new carpets nice size rooms beds little firm not keep getting good sleep nice quiet nights no noise streets excellent western style breakfast restaurant second floor made order omelettes eggs best thing location subway stop literally right front hotel one stop tiananmen square two stops pearl market bathroom power outlet handles us style plugs may want purchase adaptor need charging one thing time plugs main room chinese style three prong triangle plugs would highly recommend hotel unless used four star ritz type hotels meet travelers needs',
 'got yesterday hesitant reading reviews quite surprised see modern looking inside outside facade looks like crap room nice large queen small king size bed small flat screen tv small sofa mirrors everywhere internet laptop convenient walk large mall haagen daz subway humid beijing pack light clothing comfy shoes first trying decide renaissance hotel glad made choice short stay also take name hotel airport chinese possible otherwise tell want quot new world courtyard hotel quot con staff speaks limited english repeat things different ways get understand general population beijing took minutes order pekign duck go road',
 'originally booked thru expedia fortuneland listed star courtyard marriott listed stars travelled caribbean trinidad london dubai finally beijing hours horrified called hotel fortuneland like run brothel beyond tacky fact filthy checked immediately matter fact never really checked since look quot rooms quot decided hunt better accommodation marriott courtyard first difficulty checking caught choose upgraded rooms th floors two week stay without incident quite comfortable true hardly ever day camera crew shooting pre olympic television series still remember wonderful breakfasts pleasant members staff stay courtyard marriott not regret',
 'arriving airport new subway built olympics not yet running instead take airport shuttle bus get last stop beijing railway station walk minutes hotel stayed free hotel points nights first room got smoky smelling room called desk immediately brought us key another room time clean smelling floor painting hallways fabulous view busy street corner gigantic room nicely appointed no signs wear others reported bathroom marble countertop see pictures provided two small bottled waters tap water not drinkable beijing front desk staff spoke good english concierge helpful finding sights elevator room charge paid check free room rate not include meals breakfast courtyard cafe expensive lots food eat buffet cook eggs order opens saw internet plug room no pc internet service hotel business center expensive minutes found internet place department store busy corner smoky inexpensive could not find reasonable place internet hotel minutes subway station either take stop walk minutes reach tiananmen square temple heaven minute walk hotel',
 'reading reviews site bit skeptical decided give shot glad yes hotel need work remodeling whole hotel finished june arrived allowed us check room large clean upper floor carpet looked worn rooms due get new carpet renovations e mail contact hotel trip told wife birthday soon hotel manager arranged wonderful cake room upon arrival no charge hotel right next large mall enter second floor hotel within block hotel many places eat including mcdonald pizza hut subways remember ifyou want try local food people not speak english menus chinese concierge arranged driver english speaking tour guide us guide named mary great hired two people days day gave us exclusive use people private car try breakfast buffet unimpressive ths could remodeling use main restaurant instead regular place arrived last day chinese new year room great view fireworks lasted hours would stay service location',
 'hotel good location roughly minutes old airport close tianamen square forbidden city minute walk temple heaven hadimen hotel behind hotel home great restaurant want peking duck hotel concierge desk help arrange tours want visit great wall china ming tombs onsite cafe poor service slow unattentive rooms sort small musty smelling blowdriers hidden desk drawers cannot unplugged moved bathroom outlet annoying since lighting poor room executive lounge small not offer type nutritious items save old fruit staff not speak good english quite disappointing considering summer olympics held city front desk staff not even aware two airports operating city one helpful person able provide us fairly accurate help directions entire hotel staff quite snotty slow not pay attention details request correct room key type room several times even though email confirmation regarding selection room safe not work yet housekeeping staff appeared quot dummy code quot reset warned backup plan valuables may carrying overall location made poor customer service lack ambiance',
 'week trip china courtyard marriott worst hotel stayed entire trip actually probably worst hotel stayed ever chose hotel read reviews knowing carpets worn beds firm used points thought would worth couple days bad decision far better hotels cheaper rate lost sleep not worth money saved many reviews sad beds firm hard ok translate would good sleeping floor would never imagine sleeping floor discusting would not even take shoes using points would suggest going renaissance using priceline get great deal not not worth risking staying instead try hotel like highly ranked bamboo garden ta currently shows not stay bamboo looking retrospect wish done fooled think marriott courtyard would work fine staying one night stay risk one night please try somewhere else truly one worst hotels ever stayed nights hotels past years review may seem little harsh think many american travelers go quot american brand chain quot seems safe comfortable americain standards hotel not better go another hotel please send pm questions hotel renovated past year not aware',
 'frequent business traveler know hotel chains well hard believe marriott hotel general low standards staff chinese courteous responsive not well trained dealings hotel staff disorganized check confusing floor told front desk upgrade not apparent though speak chinese no one could explain english confusion breakfast rented two hotel rooms ok one slow drain problem compared hotels beijing money not good value lobby not attractive one computers business center not working usb port another not internet access confusion find use gym pool located adjacent mall sign desk find lockers find go back desk ask towel back desk get bathing cap charge not money gave swimming point courtyard cafe snack bar quality food location conveniently connected new world shopping center major avenue',
 'beware priceline cheat request star hotel priceline give star hotel instead try complain not responsed since already charged credit card not work not use priceline book beijing',
 'stayed nights happy hotel rooms worn beds hard beds china hard front desk staff helpful well bellman need know little mandarin get best use room corner room two double beds seating area ample closet space rooms adequately cleaned day hotel supplies kettle helps becuase boil water charged internet business center rmb half hour opted much cheaper intnernet cafe neighouhood bring passports hotel conveniently located next new world centre within walking distance subway across street indoor market called origus bought many meals cheap good point want hand money nor rmb good meal markets tourists found twice much overall hotel older not clean not expect north american standards service friendly elevators slow workout facility modern owned private residence next door booked three room expected pay extra usd third person never charged bonus',
 'husband decided make reservations courtyard marriott based thought would live marriott standards wrong problems checking went rooms day manager johnny gave us upgrade junior suite requested non smoking queen bed executive floor rooms put us smoking even suite spending hours get room decided not worth moving traveled hours get tired johnny could help us offered us club level breakfast dinner not problems room provided credit card told declined wanted cash deposit even though room paid advance told come later credit card went no problems johnny staff not understand speak english well poor customer service even problem housekeeping giving us quot stained quot towels use club level joke however offer good selection breakfast dinner different story offered small square sandwich appetizers stale quantity put limited maybe pieces applied hot appetizers limited took long time restock everything not worth going relaxing drink appetizers would book hotel last resort hotels beijing better however may pay worth end',
 'pleased hotel location great small blocks chongwenmen subway stop grocery store several american chinese japanese fast food restaurants close proximity great home base vacation might say miss full cultural experience staying western hotel amenities currency exchange ability make credit card cash withdrawals lifesaver atm card would not work atms tried business center offers relatively pricey internet access still not bad us standards handy much hurry walk couple blocks dirt cheap internet cafe hotel concierge provides cards hotel info printed chinese always present cab driver get back hotel sightseeing also write name place want go chinese hotel provides couple tiny bottles water day recommend going grocery store picking larger jug keep bathroom brushing teeth drinking water room using little hotel ones carry w sightseeing cons bed pretty hard always tired not issue carpet mildew stains reviewers noted felt hotel room plenty clean overall nothing felt dirty bed linens toilet sink area clean important mind tub clean except stains grout lines would definitely recommend hotel would probably stay ever find back beijing',
 'location amp staf excellent room not great carpets sofa filthy need replaceing bathroom needs upgrading tiles grout mold mildew throughout beds rock hard favor look another hotel area management owners address issues',
 'read ta reviews first chinese hotel reasonably low expectations hotel fortunately expectations quickly dismissed executive level room received rmb clean smelled fresh tv cnn hbo third bed requested delivered promptly room refridgerator safe executive lounge provided adequate breakfast evening hor dourves bottled water juices sodas beer wine available complaint lounge kept refreshments refridgerator locked could not raid bottled water day like executive lounges front desk staff personable extremely helpful sending amazingly friendly cell phone store obtain sim card recommending tasty restaurant course meal beer sodas costed rmb usd generally find front desk staff useful concierge case change easily given front desk though one time ran rmb notes give instead hotel location impeccable inside chong wen district within walking distance tiananmen square several american offerings within walking distance including mcdonalds haagen dazs unfortunately pay internet courtyard unlike courtyards america several things note experiences may differ others marriott platinum member conversational mandarin chinese know quot chinese queuing quot lack thereof therefore pretty aggressive demanding attention staff',
 'chose stay hotel value location marriott chain no big surprises stayed week several points location malls lot restaurants downstairs not far away tiananmen square also one block away subway station reception receptionists polite professional may experience waiting line not something taken granted beijing people tend cut line shamelessly whenever several chinese tourists attempted cut front us reception area checking hotel glad receptionists refused serve unless get back line internet not offer free internet usage use internet connection hour day however cable room system not allow share internet service multiple computers husband laptops quot purchase quot service individually even though room however talk receptionists fix problem reimburse final bill guest rooms rooms generally clean adequately maintained although agree could use renovations updates especially bathroom no strange smell room however forget requesting non smoking room not think get quot non smoking room quot anywhere beijing actually common areas reception area pretty nice elevators strange smell morning carpets old washed carpet hallway stay seemed look washed concierge seemed merged bellboy concierge together provide adequate service booked day tour great wall help often no one concierge area wonder rely helping plan sightseeing trip route breakfast breakfast expensive offer would recommend getting breakfast many restaurants downstairs mcdonald downstairs opening starbucks soon get chinese style breakfast several restaurants general ok experience budget hotel',
 'returned korea staying nights courtyard beijing marriot nice things hotel location kil quot temple heaven quot quot pearl market quot little lobby bar bar staff professional nice big flat screen show everynight game show beijing contestants win chance carry torch next years olympics program chinese easy follow two items completely disappointed stay middle renovating hotel way hotel looked needed renovation years earlier elevators renovated smelly carpets completely stained public restroom looked may clean day breakfast buffet not included run cyn adults nothing special staff looked like prison forced work egg person not care eggs broke cooking would shove onto plate finally got floor elevator doors open nice wall unit however make way hall not help notice shreds carpet stains many rips way room superior room chose wrong name king size bed small bathroom bathtub fixtures rusty chipped stains walls furiture stains everywhere water marks something give normal tolietries mini bar no liquor though beer stations english chinese rate booked marriot website rewards members cyn per night plus tax fees sunday morning around mention sunday waken construction noise hammering jack hammering called front desk asked could stop noice firmly said no renovations asked speak manager received answer however ask would like upgrade different room right moment chinese restaurant second floor restaurants floor nice asian decor ate lunch day arrival braised lamb yellow curry quite good husband enjoys ice tea refills not free ice tea cost entire meal check simple left caught taxi ran us cyn taxi driver pulls street away airport scam airport man offer cart quot free use anyway quot wheel entrance demand pay cyn get cart located everywhere flew dunhuang several days returned back beijing reservations return stay courtyard experience booked us quot prime hotel quot larger nice room plus breakfast buffet wonderful',
 'walking distance tiananmen square right metro station key bus routes typical marriott location great one courtyard hotels great use marriott rewards clean rooms good service would expect',
 'great experience overall stay beijing felt safe comfortable first time visitor china quiet comfortable room needed amenities c cable tv fridge two small bottles complimentary water provided daily hot pot shower amp tub desk small couch amp table great location nearby subway stop one stop tiananmen square grocery store amp malls breakfast although pricey not included room package plentiful quality western oriented buffet omelet station pool health club renovation visit thus no comments ground floor bar lounge always smoky us patronize looked like pleasant place rest drink front desk amp concierge staff spoke extremely little english amp not overly friendly found service around china guidebooks suggest make sure name amp address hotel written chinese map hotel amp surrounding area also helpful illiterate drivers venturing booking taxi directly versus concierge day trips saved us money negotiated usd rate taxi take us mutinayu section great wall back',
 'stayed nights hotel looby nice bedrooms need renovation carpets dirty furniture run queen size bed good room fairly large pool renovated breakfast room fine breakfast reasonnably good coffee horrible hotel located quiet street near good shopping centre grocery store basement',
 'thoroughly enjoyed night stay felt previous negative views read unfair room good size clean well uk hotel standards breakfasts excellent inhouse restaurant evening good reasonably priced liked location near metro one occasion walked back centre beijing took us mins surrounding area interesting adjoining upmarket shopping malls one skating rink massive subterranean supermarket felt gave us good feel chinese innercity area liked walking round area night staff pleasant times would definitely recommend others concern negative reviews travel co would prepared transfer us another hotel not liked however contacted tell not want take offer happy hotel good start china trip',
 'marriott courtyard not quite quality marriott courtyards us ok furniture rooms fairly shop worn room clean comfortable not executive floor pay daily internet access around per day hotel provides free bottled water room refrigerator mini bar not know rooms refrigerators enough room keep food breakfast yogurt juice etc hotel good location right next large shopping complex department store supermarket starbucks food court etc close subway despite says website cannot walk forbidden city hotel however walk temple heaven major taxi stand right around corner hotel no need bellman hail taxi',
 'read reviews would booked hotel travel agency hong kong quite worried reading comments decided going see city not hotel arrived seemed confusion booking quickly dealt upgraded us room quite nice better prc hotels would stayed gym pool undergoing refurb two hotels trip facilities used bar good staff encountered helpful',
 'got hotel night lights looked fantastic frontdesk little cold wards us thought thats chinese people must tired really notice much got room nice room excellent view warm feeling room shower went restaurant dinner told closed went shopping center wich attached hotel went supermarket bottom floor got noodles went back room boilt water could something eat woke feeling groggy morning went breakfast hungry got nobody sign thought would wait moments minutes nothing walked got buffet breakfast sat table waiter came running saying private dinner room please leave ushered friends walking tourguide tried explain waiter booked room breakfast allowed eat not believe got supervisor checked books yes saw booked room already plated breakfast told could not take setup little group breakfast cold asked toast get remainder stay ok except last day went tour left mobile room forgot bedside table got back room mobile gone went receptio complain told prove not lose city angry called manager told busy got back home explained travel agent contacted hotel claim none ever happend know happen friends know',
 'stayed nights hotel platinum top tier member hotel despite calling confirming eligible upgrade suite checked front desk staff extremely rude flat refused upgrade refused call marriott confirm gave us non toll free number told us call said could not call us extremely rude unhelpful staff maid service not respect not disturb sign doorman never helped us bags came left upsetting part doorman would purposely call us taxis would try rip us took taxis several times day days row time blatantly ripped hotel first time taxi refused put meter tried charge us triple rate second time taxi drove us circles double regular rate another time got driver ripped us ended getting cab getting taxi street rooms comfortable ended getting free internet although indicated fee charged sign supposed free courtyards',
 'always knew hotel going less desirable others stay china others star star however booked hotel central location taxi ride away tianamen square meeting sister family booked staff friendly concierge helpful loved two nieces years old month old lavished much attention aloof member staff executive lounge manager even softened kids eventually stayed executive room floor like standard hotel room however everything tired worn look joke stardard executive room would hate see stardard rooms room not large considering executive bathroom shabby stayed executive room star hotel shanghai comparison courtyard hotel seemed poor breakfast every morning executive lounge really nice good selection food chef cook breakfast wanted within reason also lounge time hotel connected shopping centre leisure facilities hotel guests use used swimming pool regularly free hotel guests mostly refreshing dip hot days sightseeing pool not nice hotel pools bear mind public pool though must say clean one point note take swimming hat mandatory no matter little hair sister also pedicure foot massage leisure centre could get much cheaper elsewhere bit shame even toe nails painted cost extra overall hotel tired shabby shame location good right facilities lots shops food places nearby',
 'pretty horrible string luck hotels china got marriott hotel beautiful service wonderful also loved breakfast buffet stayed executive room huge seperate living room bath executive room included internet breakfast hotel also near starbucks hongqiao pearl market',
 'stayed courtyard beijing stay renaissance yangtze hotel shanghai difference negative hotel overall ishabby condition rooms well lobby amenities lack thereof existed think happened one first western hotels built beijing elite marriott member not even receive usual amenities provided morning paper one although location not bad close pearl market heavenly palace subway lacks comforting feel one looks forward upon returning eveningnext visit beijing renaissance',
 'first bid star highest star level offered forbidden city district not get winning bid bid star chongwen district beijing got courtyard marriott reasonable price decent hotel rmb taxi pek talk beijing taxis later lobby nice star lobbies initial room smokey shabby carpets wallpaper went front desk gave much nicer upgraded room carpets not newest stains walk around hotel rooms wearing flip flops anyway hotel manager called us couple times make sure liked new room better appreciated decided seeing available hotels city actually may lucked getting marriott believe third world country seems standards may little different would expect us would suggest always staying quot star quot least beijing assume like star us standards front desk staff nice overall found understood spoke english better others staff concierge desk efficient writing chinese translations destinations card taxi excursions took highly recommended also circle destination map taxi driver location great nice go floor adjoining new world mall selection little eateries go also nice walk pearl market tiennamen square area felt safe walking often commented feel little safer walking thru large cities us think justice severe china probably helps alot read recent us article explained americans frown upon social ettiquette chinese visitors us admit sometimes got tiresome beijing get bumped chinese bags came realization customs practices different us standards ca not expect another country like part experience visiting another country enjoyed experiencing things beijing bathrooms consistent problem not us standards honestly woman could not force use flat floor smelly no toilet paper soap bring tissues hand sanitizer gel emergencies otherwise use restroom back hotel taxis seem often little quot games quot meet outside markets shopped significant bags purchases quote quot rmb rush hour quot taken taxi get marriott may paid rmb ask use taxi meter say cost way get back hotel rush hour stuck not knowing negotiate getting taxi like next taxi offer take back rmb negotiated rmb get taxi go hotel airport driver says use meter shows asked meter starting rmb whole way airport somehow covers meter cannot see zeros airport see final amount ride cost rmb think best negotiate total price getting taxi going airport let not forget driver add total road toll games taxi drivers play oh show driver chinese translation destination seems understand want go get drives around awhile pulling ask see location map meter running whole time good thing exchange rate makes bill not high saying quot quot would apply china probably places world china like natives hold place lines negotiate lowest prices overall really enjoyed experience understood rules going back',
 'stayed four nights two free points two paid let first give good keep mind mixed message title hotel better typical u courtyard marriot three story low rises minimal service good rooms free continental breakfast location also pretty good short taxi ride beijing major tourist sites room fine internet worked without hitch hotel connected new world center mall decent shopping good food court cheap tasty not fancy food yes speaking chinese might help ordering food pretty much front point pay not fluent mandarin ate dinner twice return beijing catch flight almost came back place price bit higher decided try something different compare saw comments agree likely rooms smoke true many hotels china cultural thing anything would expect foreign hotel lower frequency smoke issues pool huge cold american standards kids laps instead usual lounging around stay warm pool actually inside health club attached shopping center complex not think big deal quot leave building quot feet bring bathing cap however regular health club pool china enforce rule strictly sent shopping mall buy caps yuan last day saw others got basic caps health club sold yuan warts also could turn wanted change money downstairs also got rebuffed couple times wait business manager arrive not right exchange cash not traveler checks change money eventually not bad taxis agree cabs front quite routinely quot owner driven quot cars meaning work consider meter optional took short ride wife convinced fare high spoke chinese whole ride put meter asked worried insist cab like flag cab half block street taxi ride back airport would also note stayed holidayinn downtown beijing hotel staff also insisted quot cabs alike quot point many star hotels tell thing marriot regarding quot seedy neighborhood quot comments chongwenmen south center true south not great immediate area fine walked tiantan park less mile saw plenty quot poor beijing quot not make tourism brochures compared poverty areas u actually not bad approached beggar walking back hotel saw buildings definitely aged need repair far breakfast never paid big bucks hotel wanted willing eat local food strongly encourage try yong da wong restaurant one block right hotel ask bellboy concierge restaurant sign picture guy looks little bit like asian colonel sanders food good quot local prices quot yuan day feed two adults two children quite well also bacon amp eggs special might pass quot western food quot one warning whole menu chinese good number pictures plenty people eating could probably point things success yes long winded wanted give full picture would say hotel building star quality neighborhood stars staff quality starts amenities stars overall good place come knowledge may annoying little things',
 'reading last reviews hesitant booking hotel price location found hotel typical courtyards clean spacious rooms rooms double beds small doubles roll away set ready arrival took train shanghai got hotel front desk allowed us check gave us keys rooms even though not cleaned yet able leave bags rooms breakfast good typical hotel breakfast buffet check quick location great next mall within walking distance pearl market closes though',
 'bitterly disappointed courtyard marriott level service offered stay attrocious toilet leaking stinking whole room front desk staff unresponsive showed no understanding discomfort raised voice something not giggling smirking staff repeat quot sorry quot look pretend busy not level customer service expect international hotel chain marriott choose stay prepared stench cigarette smoke everytime enter lobby fitness club demanded pay swimming caps knew nothing check stale limp hotel breakfasts hr cost internet access taxi drivers not knowing hotel name speak fluent chinese not pronounciation problem old smelly carpet occasional foul smells wafting air conditioner among things clearly management incapable required operate provide expected hotel marriott calibre not stay used usual standard marriott bitterly disappointed',
 'impression star hotel see rated would not even give like star thing going location excellent close pearl market hung qiao subway shopping carpeting throughout filthy lobby elevators wreaked smoke furniture rooms old worn concurr post watch taxis foolishly assumed concierge marriot hotel would not hail us rip taxi not using meter wrong jumped morning heading airport half awake realize got ripped ride previous hotel beijing would not use driver without meter guard never ever assume anything china even door step marriot not marriot standards want clean bed rest head great location place would try find true star hotel near looking pass one davis',
 'simply abomination hotel first impression not greeted dirty entrance rude doorman terrible front desk staff avoid taxi que fron hotel risk ripped many visitors complaining stay also enjoy fact lobby seating taken smoking taxi drivers break assorted riff raff place marriott ashamed friviolous charges check surly confrontational service stay never encountered marriott brand customers worried not us many others unsafe particularly night unsupervised entry inattentive staff non existent doorman bellcaps ugly experience avoid trap stay hotels marriott west renaissance exceptionel',
 'nice big hotel good location walking distance quot pearl marked quot hotel connected big shopping centre several resturants building lived week great time',
 'location hotel perfect takes one minute subway station hotel behind shopping mall inside mall starbucks kfc eat reasonable price room clean although no internet connection breakfast star standard',
 'frequently stayed courtyard marriott hotels around world high expectations property whilst lived expectations numerous aspects somewhat disappointing compared usual star mariott experience many reasons would stay hotel particular modern spotlessly clean excellent location minutes subway minutes wangfujing street easy minutes tiananmen square breakfast superb quality variety hotel site also features shopping mall supermarket starbucks kfc pizza hut mcdonalds booking made online checkin procedure swift efficient got room ordered took no minutes get upstairs room business center although expensive well equipped useful side front house staff almost always surly rude limited english urgently need learn smile also air conditioning room not working properly seemed blowing warm air around room despite maintenance request not addressed stay mini bar coffee bar well stocked us tea drinkers suggest byo no tea bags finally mattress like sleeping slab granite may well suit somebody prefers rock solid bed rest us suffer mind bed linen superb real positive overall modern clean well located property good business tourist guests however anticipating usual marriott experience may slightly disappointed particular recommend staff given remedial training customer satisfaction whist rate earns score',
 'stayed nights room non smoking room no odors upgraded deluxe room double beds couch bathrobes yes furnishings carpet bit older side still good shape room spotless daily maid service wonderful old us pizza hut mc donalds kfc came handy since not local food shoping mall grocery store convient helpful neighborhood fine problem front desk excuse everyday not exchanging currency would not change anyrthing usd time always said short money opened drawer full bills breakfast good stay food fresh eggs made order fruit bread fresh tasty hote dishes like noodles lukewarm ok ate dinner resturant ok not drink water given water bottles everyday hotel close tian anmen square forbidden city silk market shopping temple heaven subway short block away business center use computers well staffed easy access not free lobby nice smoky front desk concierge spoke good english check check quick bill correct overall happy hotel would stay',
 'nice star hotel relatively recent opened less years ago business pleased service room restaurants bathrobe room always nice however tourist would probably stay elsewhere not much see around hotel also staying american hotel china kind funny answer previous reviewer hotels china charge extra internet use',
 'standard us style marriott courtyard close forbidden city inside mall grocery story floor mall get mineral water rmb hotel charge rmb english speaking staff chinese culture called concierge room asked send trip tickets room since not want go agreed not show called minutes later asked agreed come ticket never showed later hour went collected internet not free rmb per hour eventhough advertised free everything else pretty decent',
 'took group university students beijing attend week long conference morning bright early free breakfast vast fresh delicious needed often secure taxis concierge helpful getting google maps destination talking chinese taxi drivers make sure understood going hotel elegant however staff impeccable always smiling always accommodating impressed suspect',
 'stayed three nights july got upgraded club level due marriott rewards status nice top floor room friendly helpful staff located city center airport minutes walk holiday inn area many restaurants also minutes walk shopping center bit hard find though breakfast buffet ok not downstairs bar advertized guinness pints served half pint yet still charged even though explained much pint actually',
 'husband daughter recently stayed beijing marriot courtyard hotel along family members friends visiting china found hotel staff tremendously helpful courteous times staff front desk handled reservations well rooms clean comfortable facilities comfortable well located highlight hotel however quality service particularly concierge davis helpful every question problem need request etc time booked plane tickets show tickets hailed taxis provided information maps generally provided superior quality service people new china beijing particular advice quality information helpful much appreciated',
 'stayed courtyard marriott beijing northeast twice july arrived china august departure country chose hotel convenience airport minutes cab new high rise building features immaculate spacious rooms extremely comfortable beds no hard rocks seem typical throughout china ultramodern bathroom features huge walk shower many water heads massage body flat screen television myriad english channels including hbo first night stayed floor second night times overlooked rear building absolutely quiet impossible include breakfast booked hotel internet thought u per person rather expensive buffet breakfast opted grab something eat airport possible however buy pastries percent momo cafe lobby p nibble morning drinking tea coffee room high priced second floor restaurant chinese western special stay percent food selections ate twice found food tasty good value special checked large modern fitness room thought offered equipment seen travels worldwide pristine lap pool adjacent hot tub also beckoned no one using amenities area english speaking staff stood ready assist us information directions etc offered big smiles exceptional service could not asked would like comment descriptions appeared early reviews hotel not seem describe place accurately wonder couple got posted wrong place example hotel not next mall no food place across street no nearby starbucks right entrance also comment bathrooms left renovations made no sense new hotel fabulously modern bathrooms want starbucks one minute walk away exit main entrance walk left first traffic light cross street pass light rail system come holiday inn right enter hotel find mall holds many shops including starbucks reviewers mentioned prepared airport cab drivers hard time finding hotel even maps concise directions chinese driver second stay realized going around circles turned meter cost taxi road toll go airport hotel',
 'awesome hotel wife thoroughly enjoyed night stay hotel staff speak english well good not know word chinese set us marriott rewards program free without us even asking room spectacular new modern sleek views nice location tricky thing beijing city not like large cities spread makes particular location not important stay leisurely traveler like us cabs beijing ridiculously cheap not mind spending trip almost location beijing needed plus hotel staff inform driver want go no issues subway want use hop bus outside hotel take stops youre right subway station plus great much closer airport hotels taxi ride price not hurt much could airport breakfast tricky make sure right make sure book hotel stay breakfast included booked hotel online extra per night wife total breakfast amazing staff restaurant knew hotel room number without us telling day sooo friendly service every possible second never seen hotel breakfast staff attentive food breakfast course best part fruit pancakes sausage potato wedges cereal salad egg station pastries donuts dumplings etc etc etc amazing coffee tea served immediately upon sitting well next gym nice gym modern free use appreciated much since nights individualized tvs cardio equipment plenty weight machines whatever need enough free weights good workout well also included nice lap pool spa tub not use two looked nice bring bathing suit minor issue hotel internet price world something effect minutes ouch many good things say hotel list normally not positive hotels see reviews loved hotel big fan fully recommend appeared guests hotel business travelers recommend leisurely ones plus concierge great helpful suggestions making reservations',
 'stayed beijing courtyard marriott north east layover beijing flights interior china may not get one beijing time collect bags check international flight hour process chose hotel marriott brand advertised proximity airport hotel excellent one night spend beijing business neighborhood hotel far beijing city sights may not best choice traveling tourist see beijing particular courtyard marriott lacks courtyard instead hotel tall high rise building guests enjoy sunrise sunset beijing smog room finished ultra modern style large flat screen tv ability upload pc presentations dvd tv sound system internet available wired prices business class hotels beds equivalent good quality western hotels not hard style typical china bathroom shiny new course clean interesting architectural twist room bathroom interior window enabled one see bedroom courtyard marriott fine buffet breakfast plenty western food ate could see plenty business days getting started tables half guests western half chinese business simply catch plane back us courtyard marriott not courtesy bus get courtyard one takes taxi regular stop outside baggage claim tip chinese character name address hotel available driver driver no idea go spent minutes asking around note drivers not happy get short fare courtyard marriott rather long fare beijing center gave driver tip addition fare',
 'reading previous reviews newer hotel little skeptical staying pleasantly surprised everything hotel located minutes airport minutes downtown without traffic no subway station close nearest road miles away taxi cost term check flawless moment pulled taken care english speaking staff took photocopies passports checked us high floor requested recommend get high floor well due traffic noise busy street entire hotel looks even smells new eloquently designed modern room floor two double beds bellman showed us every amenity hotel offer even gave us map room large modern lcd tv everything would expect newer hotel complaint no wall seperating bathroom bedroom window quot shut quot two flimsy see thru curtains not much privacy restaurants mini bar usage expensive venture outside everything want cost one word caution although not hotels fault location main road think service road airport expressway right ring road however every single cab driver trip looked little map hotel shrugged lots driving around pointing building trying find get checkout flawless check wonderful english always smile stay beijing',
 'stay arranged china travel service organized tour us guide days recommend private tour guide english great message need details day includes driver pick aiport not quote first one thing sure asia beds hard get no soft beds asia anywhere liked hotel modern looking flat screen tv nice room bathroms missed renovation good location close many main attractions conveniently located next mall incase forget pack husband underwear like lol breakfast included package someone needs teach hygiene young gentleman working omelette stand first obviously cold nose red eyes runny preparing food watched heard clear throat spit drain feet disgusting rest food well eat included room fee like liked noodles feeling adventurous go across street main entrance hotel little door market locals line get food also market candy stalls interesting looking food culture western amenities starbucks yes strong coffee around corner walk main entrance turn right see seconds well mcdonalds massage tired walking around day saved us walk main entrance block half pass shady hotel right hand side massage spa parlor tried boy surprised gorgeous zen like spa menu front desk wanted hour long foot massage managed get one awesome service private room usd one hour room great comfy brown modern microfibre couches tv inside serve tea coffee next thing know like light',
 'good location near forbidden city attached shopping mall great cold excellent veggie restaurant one block away skip breakfast head better food found neighborhood like head rooms nice modern',
 'hotel modern well located major tourist attractions within beijing rooms nicely appointed though not huge stayed standard room floor per night want high floor china due construction traffic modern mall right next door hotel however prices items sold would not interest western tourists interest supermarket located basement mall convenient snacks beverages sundries restaurants area quick bite nicer restaurants located short cab ride away need make reservations food hotel although overpriced not bad atm takes international cards around corner block hotel oriented businessmen tourists plan accordingly tourist breakfast usually included busy around cafe clears also really need arrive tourist sight seeing package already booked since not see agency hotel one area seriously lacking hotel service quality front desk tried extend reservation one day front desk could not accomodate even though room hotel go online marriot website book room show front desk also trouble foreign exchange transactions clearly inexperienced handling money use atm instead though expect fee charged otherwise service hotel fine',
 'visted china olympics stayed marriott courtyard northeast beijing us visited nights really enoyed stay staff hotel unbeivably efficient memory foam mattress home rooms comfortable not even miss bed entire decor rooms nice staff bellmans desk helpful not wait five minutes cab went china nt eat chinese food heart condition explained chef prepared meals specially able eat chinese food without getting sick momo cafe resturant hotel prepare exquisite buffet every day food not prepared way know chinese food prepared western world much better expected two things found absolutely expensive none housekeeping front house staff spoke understood english however best hotel stayed treated nice enjoyed stay went back china would stay',
 'location hotel definite plus staff friendly breakfast excellent buffet includes chef cook omelet pancakes etc restaurant hotel not anything extraordinary good hotel types travelers downside strange smell throughout hotel think could scent kitchen breakfast spilling main hotel not find beds great either not bad',
 'stayed june location convenient like hotel general food definitely make difference us every meal restaurant superb even chance meet chef compliment food definitely go back',
 'hotel great location not worth high price wouldeluxe room given small dark basic furniture looked like came ikea comlplained upgraded free suite spacious furniture bit better badly planned poorly lit also no twin beds share bed sister alternative put another bed sitting area not would expect crowne plaza cost gin tonic cappuchino invited friend fro breakfast cost think twice cost basis add service charge makes everything pricey good helpfull staff hotel clean comfortable best beds ever',
 'positives great breakfast although crazy busy internationallarge clean rooms good room servicegood customer service average lobby area place actually sit inplenty things walk location shopping district close food stallsnegatives many large groups people fustrating get servicewe inward facing room ask room facing outside',
 'hotel central location nice facilities top floor including massage rooms pool bar lobby nice classy place get quick drink heading though inexplicably plays karoake music repeat bottom line though bit pricey hotel called something like dragon inn directly across much nicer actually bit cheaper',
 'ouistanding breakfast buffet large well decorated rooms quiet refuge bustle huge city',
 'positives include staff speak good english extremely helpful particular management team concierge staff excellent tried orange restauarant buffet meal good breakfasts rooms big clean comfortable general ambiance hotel luxurious without overly location nothing really walking distance cabs get wherever need go concierge deal cab driver drove great wall drive waited couple hours drove forbidden city back town day sight see worth price drinks simple beer available outside costs heard one lady say barman quot drink quot apart obvious rip would sell make sensible pricing cost internet usage even priority club member not good business hotel',
 'booked hotel part package tour pleasantly surprised location not central rooms clean modern beds comfortable slept compared one home thick fluffy duvet soft pillows bathroom shower sitting area substantial breakfast morning kids loved really missed cereal mornings noticed many business travels pilots breakfast booked two rooms wanted connecting rooms apparently not hubby split kids entering hotel scanned see fever not sure normal bejing hotels sure reminded spreading around overall want clean comfortable place crash place',
 'realy enjoy stay hotel snowing freezing outside hotel graet excelent breakfast big rooms large beds clean near downtown minutes walking tianmen square lot shoping near nice restaurants always taxis waiting take anywhere staff friendly lobby bar nice graet choice high qaulity',
 'nice hotel part tour package breakfast phenomenal eastern amp western style breakfasts awesome noodle bar made go noodles rooms spacious clean air conditioned really nice place overall',
 'coming end one week stay hotel first time beijing spend lot time hotels selected hotel based solely location knew would saturday free end business trip location excellent tian anmen square walk minutes go wangfujing dajie along dondchang jie forbidden city minutes take short cut dong anmen dajie either use trolley round wumen gate walk walk quite pleasant back hotel selected club room gives access lounge floor continental mini buffet breakfast served daily cocktail hour also gives free local faxing fruit plate brought couple times week mini bar allows free tsingtao free coke free sprites daily free local telephone calls finally one shirt per day washed pressed room spacious desk area wireless cable broadband per day appears standard price europe king size bed comfortable although one side mattress sagged sign probably not turn mattresses probably replace often walk wardrobbe area leads bathroom spacious well lit bathroom medium sized bath separated shower tv channels english two movie channels watch sport catch news watch movie room mostly quiet yes could occasionally hear people adjoining rooms no rooms buffet breakfast main restaurant downstairs ok admit never fan buffet breakfasts anyway also lunch one day restaurant not particularly impressed clam chowder nasi goreng tsingtao beer came quality food not great gym floor small two treadmills two bikes step machine plenty free weights half dozen weight lifting machines not try sauna steam rooms appeared fine swimming pool small probably enough room two people swim lengths looks like swimming cap rule dispensed not asked wear one negative comment could make one one day complimentary beer not restocked sure wanted could rung get restocked staff friendly fast efficient helpful spoke good english would stay absolutely',
 'first time china beijing keen comfortable stress free accomodation made excellent choice crowne plaza wangfujing street rmb taxi ride airport check easy reception staff spoke english ok rooms reasonably large nicely decorated comfortable king size beds large hotel atrium stunning absolutely no smell way friendly drinks service pianist evening ground floor quot purple bar quot bit dull rather overshadowed atrium swimming pool small well maintained swimming caps compulsory business centre expensive internet access concierge staff friendly helpful quickly sorted taxis arranged good deal day trip great wall star hotel not surprised expensive use bars restaurants hotel dinner one night nicely served delicious ate breakfast days intime lotte department store metres street great value freshly baked pastries location hotel excellent first time visitors wanted easy access major tourist sites hotel main tourist shopping street within minute walk short taxi ride tiananmen square forbidden city great stroll directly hotel street bright lights crazy night food markets subway station metres away faults hotel comfortable stay would definitely recommend tourist visitors want close action',
 'location central wangfujing rd close subway walking distance forbidden city staff friendly food restaurant good lot tourists rooms nothing special layout somewhat uncomfortable bathroom bit awkward atrium nice play live music every night give free welcome drink upon arrival upgraded better room upon early check got late checkout without problem hotel busy',
 'solid four star not five like chinese hotels slightly rough around edges overall fine unless dismayed light fixture centre washrooms sorta thing good location mediocre gym helpful staff great breakfast buffet normally included room price great shopping near people complain place whiners would not hesistant stay',
 'booked three nights may several years earlier stayed enjoyable time thought would time however atrium smells awful every morning kitchen staff began setting buffet breakfast would awful smell pervading entire story atrium fast food odor burned cooking oil smell odor stayed atrium hours time disappointed management not aerate area least common sense release pleasant fragrance cover cooking odors',
 'pleasure staying facility recently beijing booked days could stayed longer staff excellent spoke english well rooms comfortable nicely decorated upgrade executive club epecially enjoyed private lounge breakfast meeting interesting people different parts world upscale shops block famous quot door market place quot blocks away ample opportunities walk enjoy sites staying crowne plaza felt comfortable side walking female not feel least bit worried personal safety smart traveler beijing beautiful absolutely no smog streets extremely clean well public places everywhere would stay certainly',
 'last october stayed embassy suites nights base explore beijing lot like hotel rooms american style standard amenities including queen size beds thoroughly enjoyed large breakfast buffet multiple choices fresh squeeze oj hand made omlettes us included room rate overall excellent choice agree watch outs previous posters first leary scantily clad women wandering halls elevators offering massage top floor not scare us not really bad thing heard hotels said no left alone saw one night friday night also bellmen offer tourist services everything marked better using guidebooks booking english spoken beijing not bad rural areas difficult also since location right middle wafjung district prepared approached night shady characters offering prostitution not bad cops never felt not safe area town location best city tianamen everything else walking distance book confidence american luxury foreign local',
 'husband stayed one day stop beijing en route conference location convenient night market forbidden city tianamen square easy walk ignore constant pestering people give lift quick easy walk price travelocity seemed fair given location could found cheaper would less convenient sights breakfast pricey not purchase room package included breakfast maybe would cheaper walking paying two us ouch standard buffet lots options no buffet breakfast worth pop room fine not huge think norm room clean everything needed',
 'stayed crown plaza beijing wangujing room everything hotel beyond expectation modern design hotel room appealing definitely taste color match ceiling carpet lot mirrors love mirrors customer service outstanding ask front desk transformer us electronic appliances need use hotel lot english channels choose hbo cnbc cnn etc downside no free wifi need pay chines yuan per minute use room broadband overall great experience would definitely love stay',
 'booked double bed rooms hotel upgraded room club floor breakfast included rate good wholesome spread breakfast leo bell desk arranged private english speaking guide van bit expensive worth great location city sites nearby rakesh india',
 'stayed hotel last years find location ideal convenient tiananmen square forbidden city staff friendly helpful initially booked two nights managed change booking short notice arrive day earlier no fuss air conditioning club floor high arrival felt sounded like airplane corridors staff soon rectified breakfast good normally quite busy likely due central location spa staff little forward liking approached couple times stay staff giving name cards interested personal service massage problems plug sockets room wedge phone charger two pin travel adaptor chair make work connections quite loose plug sockets also difficult access back desk area however quot shocking quot thing stays hotel number shocks get build static electricity sure not friends made comment get replacement room card second day mine stopped working seems happen every time visit',
 'co worker atayed cpb nites stayed hotel convention attending took place staying hyatt bund shanghai hotel felt like star good location everything else',
 'hotel chosen us travel company delighted especially central location near train station shops etc walked silk street every evening shopping fun stayed nights made feel welcome comfortable e veryone helpful room large lots little extras like towelling robe slippers bathroom accessories would definitely go back',
 'stayed one night march work would say great value money arrival didnt room king size bed upgraded club floor free wchih great considering room rmb one night inc breakfast room lovely never lovely soft sheets stay lots hotels separate shower bath dressing area spacious hotel staff nicer staff hotels purples bar happy hour including branded lovely australian red wine happy since wine dear china would stay also near famous shopping street beijing wang fujing minutes airport minutes taxi silk street market thanks crowne plaza beijing',
 'chose go beijing holiday season booked paid night stay park plaza beijing make long story short picked local tour operator found booked crowne plaza beijing no reservations park plaza local guide picked us airport apologetic tried find way switch reservations insisted find way get us hotel originally chosen sunday china minutes trying fix mess finally agreed move crowne plaza assured guaranteed would enjoy facilities amenities level accommodations guide also said terms price crowne plaza actually higher level park plaza someone office would really pay mistake never get see rooms park plaza room gave us crowne plaza quite spacious comfortable really spic span amenities like plush bathrobes towels toiletries nice flat screen tv room although internet access not free number restaurants hotel including nice japanese restaurant buffet breakfast coffee shop good lots local western choices service efficient bit curt front desk service also efficient check check crowne plaza right corner wangfujing street one straight walk shopping district malls turned even better place park plaza slightly main road bit inconvenient ended silently mouthing quot thank quot whoever made mistake accommodations crowne plaza great hotel convenient location offered good value efficient though rather brusque service definitely go back next time beijing',
 'good location wangfujing shop dine etc famous quan ju de peking duck restaurant walking distance biggest book store wangfujing book store also walking distance hotel magnificent two thumbs concierge speak good english always guide way go whenever go hotel drop concierge write chinese name destination show taxi driver give card name hotel crowne plaza wangfujing chinese taxi driver us go back hotel watched acrobatic show expensive good seat really worth really really great show bought ticket also concierge hotel booked deluxe room hotel website arrived no deluxe room ready yet gave us suite room pay extra next day complained management upgraded rate deluxe room great service housekeeper also magnificent though not speak english use sign language sometimes us kids laugh friendly complain breakfast stay nights ate various breakfast nothing new ooops',
 'hotel overall fine one area really needed improvement concierge although extremely friendly apparently trying helpful gave terrible advice first told wanted see famous beijing acrobats bought expensive ticket realize explicit double checked asking one particularly well know acrobatic troop assured one would want see unfortunately sent terrible show performed children really juggler dropped ball etc like going show someone talented niece cost oh middle nowhere alone no one anywhere found spoke english nowhere hail taxi everyone else seemed arrived tour buses stood around trying figure taxi luckily pulled space nearby able return hotel kind thing concierge know plan knew show ended could cab pick whole thing nightmare concierge seemed surprised told nicely terrible show said one hotel told send people next piece bad advice walk tiennaman square instead taking taxi concierge assured ten minute walk fact well half hour three hours altogether back made big difference ten minute walk not minutes know nice guys working terrible advice one nice thing hotel said overbooked regular rooms put suite access special accommodations including happy hour breakfast price',
 'stayed crowne plaza several days business trip november location hotel good located fairly centrally wangfujing st one main streets beijing near big pedestrian mall expensive western shops mcdonalds etc also near traditional chinese shops night food market wangfujing cathedral also close around mins walk tiananmen square forbidden city room hotel fine comfortable king size bed good bathroom fluffy robes slippers love quiet looked wangfujing st breakfast included good western asian food choices although not outstanding staff polite extremely helpful many spoke english disappointment cost internet access expensive think per day overall happy would stay',
 'love hotel almost new everyday give new supplies slippers toothbrush breakfast included tour food great chinese american food five minute walk subway',
 'business beijing means need somewhere central good staff understand needs staff speak excellent english certainly feel like well treated respected hotel great breakfast selection exceptional rooms clean modern internet free usual fare services available like massage etc gym good readers reviews would surprised due new found fitness regime along pool sauna availability sadly bar scene evening poor due no one went shangri la kerry centre pumping comparison feel inclination karaoke list huge proslocationstaffconsprice',
 'booked hotel air hotel package cathay pacific holiday website location found room quite lovely would not consider small renovated mentioned everything looks new one thing not crazy frosted glass wall bathroom main room someone goes bathroom night turn light may bother another person still sleeping utilized main buffet restaurant every morning included package staff quite pleasant overall inconsistant depending staff get selection satisfactory lots pastry items cook order omlette chinese congee items fresh fruits however not find quot wow quot factors location good not great expected comfortable walking main objective sight seeing around wangfujin area place not transportation beijing good many choices plus quite great restaurants love not close hotel may offer values money said would not problems recommending hotel others',
 'not impressed hotel price like many chinese people wangfujing area call quot screw foreigners quot area hotel front desk staff incessantly tries sell extras top room upgrades etc hotel small rooms dated not clean carpets no extras general mediocre quot holiday inn quot nothing special reason stay stay area sure get better deal one many adjacent hotels',
 'business convention center place stay convienent location center airport great food helpful staff stayed executive floor worth extra bucks downtown minutes away depending time day',
 'stayed hotel never realized two types rooms majority window looking street overlook hotel bar area found little sound proofing rooms hearing music hotel bar not biggest issue continuously hear neighbour speak cough annoying problem mostly not due single door communicating rooms get lot noise corridors hope neighbours not honeymoon platinum member priority club given upgrade makes wonder lesser rooom would look like basement maybe hotel location good walk subway forbidden city good walk annoying thing need walk scammers ladies offering quot lady massage quot make hotel least obvious hotel security keeps hotel lobby possibly protect massage business',
 'good room good bed nice bathroom great breakfast location top right within main shopping area within walking distance forbidden city tianmen square etc friendly helpful competent concierge team happy choice quot classical quot crown plaza cannot compare newer design hotels might exist china well',
 'reading reviews trip advisor decided give hotel try location great walk wangfujin platinium member priority club given upgrade executive floor without requesting hugh room basically size bath room almost size bedroom opted business package includes laundry equalvient day topup value exceeded breakfast free room internet great value impressed room thumbs upalso club floor entitiles free cocktail great exquite selection snacks drinks usually go drink friends heading dinner overall great days stay hotel highly recommended',
 'chose hotel based mainly location amp reviews tripadvisor amp pleased find excellent hotel especially price booked stay hotel website amp went advanced purchase rate fully pre paid no refunds allowed big discount amp travel insurance decided go arrival asked wanted upgrade club level room amp upgrade not big amount decided not disappointed use club lounge disposal amp ease able go along corridor breakfast breakfast amp nibbles went happy hour drinks evening absolutely first rate checked desk floor easy able change us reception desk rmb not bother finding bank even auto teller machineone thing stood hotel way better hotel tariff suggested excellent value money hotel completely furbished amp club level room large amp comfortable style not modern regular rooms space advantage appreciated entry area room writing desk complete broadband internet connection amp stationery supplies even pencils ruler amp eraser adjacent area large bar area bathroom large full size bath amp seperate shower comprehensive range amenities supplied inc bathrobes amp slippers bed comfortable amp rooms completely darkened need sleep day areas hotel absolutely spotless c room excellent stinking hot beijing amp could turn room refrigerator desiredwe dined two restaurants found good chinese restaurant suckling piglet amp really something served crackling wonderfully crunchy cut segments could pick segment complete piece crackling chopstick not good cholesterol levels sure ok special treat location one end wangfujing dajie good get beijing major pedestrian shopping precinct beijing amp lot international stores well local ones street amp minutes hotel one famous quanjude roast duck restaurants unparallelled peking duck minutes hotel direction donghuamen night market must see colourful amp eat walk tiananmen square amp forbidden city minutes amp several ways go including gardens amp historic hutong take bit longer negatives amp minor fussy room key card sometimes fiddled bit get room amp self reclining chair room desk amp around hour fab new beijing airport hotel not recommend hotel highly enough amp stay sure not disappointed posted photos taken around beijing flickr amp welcome look www flickr com photos kiwiexplorer thanks reading review',
 'best thing hotel us location situated wangfujing street main shopping street literally minutes walk pedestrianised area also night market wangfujing street find food stalls seahorses cicadas beetles scorpions etc not faint hearted not try fun visit trinket souvenir stalls hotel fine given choice would not chosen western chain hotel gone chinese one instead room comfortable would expect hotel food pricey great little restaurant almost opposite extrance hotel cant remember name sign peking duck outside looked empty went full people back people incl bottle wine really good food beijing business hotel would really good choice maybe would not choose tourist',
 'hotel great say exceeded expectations not saying amazing hotel ever great hotel satisfied needs went beyond expectations stayed nights april room spotless maid cleaned well day never problem room whatsoever furnishings nice updated new result recent renovation couple years ago bathroom updated clean bed amazingly comfortable possible jetlag tsingtao beer talking location great right wangfujing tons upscale american amp european stores mixed chinese tea amp souvenir shops forbidden city amp tiennemen minute walk also walked temple heaven think folks would want take cab grand hyatt great restaurants oriental plaza shopping mall minute walk tops crowne plaza front desk concierge extremely friendly amp efficient surprised read reviews stated otherwise checked mid day saturday would think would busy yes people line people working behind desk plus one person exchanging money not wait long time visited front desk least people working even came home late night concierge not joking always least people working not would laugh not sure guys speak since many although become friends one end trip concierge made dinner reservations nights wrote names chinese cab driver would understand evenings either concierge guys staff members standing outside hailing cabs us would explain cab driver exactly wanted go astounded nice everyone reviews stated otherwise not eat restaurants hotel nothing really jumped guess could consider drawback wish better restaurants husband eat lunch essence restaurant buffet days colleagues said good fine nothing write home visit purple formerly champagne bar almost every night usually empty people lot friends us brought party loved place although husband amp would weird two us sitting purple alone mean usually empty opening pm closing like maybe purple closed went hour lounge right next front lobby no one ever bothered us even us concierge level access breakfast morning happy hour evening pm pm breakfast usual breads amp pastries juices chafing dishes hashbrowns bacon etc also omlet bar usually not see type concierge breakfast open total bonus since late sleepers evening happy hour unlimited wine beer liquor day rotated different hors ouevres day long free soda water juice peanuts not sure cost extra took advantage every day breakfast happy hour waters prior sightseeing certainly worth extra money whatever paid great hotel price right looking extreme extravegance certainly go shangrila raffles grand hyatt even sheraton hotel really nice updated clean personnel found absolutely wonderful next visit certainly stay crowne plaza',
 'work hotel guess understand limitations hotels usually face hotel overall quot ok quot not think stands memory one best nor one worst facilities services well ordinary one traveller would expect person working behind counter checked took quite get guest front asking lot questions travellers cheques anyway get room pretty alright spacious big bed good view nice bathroom well stocked mini bar everything went upstairs club floor look around not impress quite sure executive floor afford better selection food snacks evening cocktail swimming pool small gym adequate staff driveway door people security officer not offer help get taxi even asked bit slow react busy not think one standing girls chatted away approached breakfast coffeehouse usual hotel buffet however good selection croissants pastries breads like sort thing along usual bacon sausages cereals thing not lunch dinner restaurants drink bar nice relaxing staff attentive one night returned late walk behind counter back office ask someone come help magnetic door key not work luck would still not come hotel least close wang fu jing mins walk tiananmen train station good mins away overall guess would return hotel future not expect much',
 'crowne plaza good hotel good location right top one main shopping streets stayed recently rooms wife amp kids explored beijing days check little bureaucratic amp not fastest fine pleasant staff rooms comfortable flat screen lcd tv cnn hbo etc internet works well bathrooms clean expected amenities short stuff bathroom housekeeping turned fast said english understanding rudimentary however sign language worked fine amp helpful breakfast extensive pastires doughly amp staff little enthusiastic clearing dirty dishes sometimes try cappuccino breakfast much better black sludge walls rooms thin even extent smoke adjacent smokers seems seep not smoke ensure get room non smoking floor overall pleasant stay amp would recommend hotel trips beijing',
 'stay crowne plaza beijing times best mix price service location wangfujing area beijing great location walking distance forbidden city wangfujing shopping district good restaurants around try get corner room big windows facing west south hotel reception staff friendly helpful',
 'crowne plaza good standard star hotel location good walk major tourist sights big atrium gives airy feeling rooms clean however already bit aged comes furniture stay quite travek groups used hotel check slow breakfast room crowed',
 'selected crown plaze basis tripavisor com reviews found hotel first class clean staff spoke english including concierge room attendants well located one block away centre shopping district become priority club member free stay club floor get free internet light dinners great swimming pool spa kids massage provided well surprisingly centre beijing close tourist venues particular crown plaza close minutes car forbidden city tiananmen square lama temple also near local hutongs local housing local restaurants meals per person local shopping strip right next china merchant bank could change money cash machines took visa card note places take cash near bank important ate local restaurants not open markets advised local beijing guide qing pronounced ching guided us days found qing tripadvisor amazing three children qing driver made trip lifetime highlight contact qing qing also took us skiing cheap course great wall acrobatic kung fu shows antique market vegetarian restaurant local beijing chinese guide way go save daily fee many times not getting lost also buying local goods local prices qing made bargaining lot equal importantly qing not send us shops like guides refused tips commissions refer tripadvisor feedback confirmation beijing far exceeded expectations ps shanghai disappointment comparison',
 'stayed jan nights check process quite swift however even though priority club gold member received no perks even free newspaper hotel rooms modern clean nicely furnished comfy beds nice bathroom amenities good lcd tv location also good shopping main street away taxis easy get hotel entrance local cafes eatery breakfast late night chilling room basis not get chance try breakfast lobby restaurant however tea cake one evening tasty would like point service slow even though people lounge area tried gym ok nice modern machines recall treadmills free weights machines sufficient totally empty pool empty ok maybe little cold liking concierge staff help occasions making restaurant reservations advising us different aspects great wall excursion ok downsides front desk could not deal complaints toilet not functioning times spoke get sorted yet not apparent visits maintanance finally demanded moved us next room safe not work angry not unpack bags walked telling move us better room another hotel return safe fixed no apology consistently received electric shocks everything touched inside hotel chatting guests know not alone getting little shocks real nuisance guess must shoddy electronic room card kept stop working regularly loads shopping keep going back downstairs gear get another room card must gone times period summary hotel overall good value cannot rate average due failings sorted would definitely say well average excellent',
 'stayed two teenage sons december hotel okay certain aspects infuriating room second floor directly main chinese restaurant worst problem room always hot could not get cool management not helpful regard retrospect probably insisted move us another room not appear full outside temperature ranged around degrees fahrenheit not sure temperature room sons uncomfortable time slept clothes decently could resorted turning lights mostly either halogen incandescent second worst problem dresser drawers poorly built shallow scraped dropped wood shavings clothes addition carpet room old worn permanently dirty cleaning staff replenished small bottles hotel branded water twice stay finally apparently location right restaurant hallway smelled kitchen exhaust really unpleasant plus side beds pillows comfortable bathroom nice staff generally nice however not appear know fifth line subway open get even though nearby not shown hotel subway maps english language skills adequate breakfast buffet included room pretty good lots choices would think anyone could find something eat like hotel conveniently located shopping major tourist attractions would hesitant stay hotel certainly would not stay floor would ask specifically air conditioning room recently replaced',
 'stayed nights end holiday china internet booking not received hotel not helpful sorting seen problem not staying king club level would expected vip service finally able contact wotif com extremely helpful sorted problem straight away room bit dated reasonably opulent bathroom huge luxurious not sure like inward looking hotel rooms windows overlook central atrium see dont keep windows shut breakfast ordinary hotel located wangfujing street good walk main restaurant shopping areas not quite well located address made sound',
 'stayed crowne plaza december location fantastic near wangfujing pedestrian shopping street lobby nice decorated christmas room great room spacious marble bathroom nicely decorated room nice duvet filled silk batting bottled water toiletries provided used concierge book tickets also used business center book day tours staff accomodating account bank america could use china contruction bank atm no fee branch located across street near kfc went beijing dept store couple blocks away drinks snacks lower floor small grocery also larger grocery department store end pedestrian part wangfuging glad went december low season sun always skies blue winds seemingly blew pollution away air seemed lot cleaner xian beijing temperature day mid thirties wore coat hat mittens fine wore long underwear not think would ever travel china march november lots tourists next time come beijing definitely stay hotel since low season rates excellent booked directly hotel website thing not like hotel smoking lobby taxi hotel airport way',
 'spent five nights total three night stay two nighter end trip crowne plaza beijing last week already optimistic stay thanks tripadvisor reviews plesed say expectations surpassed rooms well designed lots counter space good closets beds comfortable nice duvets staff bend backwards accommodate every way true observed others english skills staff limited best patient persistent everything help since ran travelers russia italy various middle eastern states english not language struggling location also great less half hour walk east gate forbidden city minutes get tiannanmen square',
 'walked atirum hotel like zomg atrium beautfullt designed loved glass lifts roamed atrium service best service hungry morning nid leave hotel important meeting no time breakfast staffs pack dishes eat way happy room cool room beautifully compactly designed flat screen tv frosted glass bathroom location right centre places short walk silk market etc fav hotel beijing reccomended stay great staying wont make u lose anything u gain signing',
 'stayed hotel nights last may family strategic location near wangfujing avenue rooms spacious functional efficient service particularly staff lobby lounge coffee shop many speak good english not engineering maintenance personnel buffet breakfast excellent word caution though not go night small group since beggars tend surprise harass would assume time olympics would resolved overall though breakfast location rooms make good value money would not hesitate recommending hotel',
 'right middle wangfuying area lots restaurants shopping right door not miss night stalls market great fun',
 'locally rated star hotel crowne plaza barely star opinion rooms not overly large adequate well furnished comfortable beds good desk fast internet service food lobby restaurant ok restaurant crowded peak times service slow nonexistent although not disaster everything buffet style hotel services good location not bad could easily better',
 'great location end pedestrian mall wangfujing bejing walk fobidden city hotel definitely not quot stars quot advertised nice clean staff helpful beds comfortable enjoyed hotel much definitely recommend beware exhorbitant fees business center charges',
 'hotel located wangfujing ave like vegas strip time square tiananmen square forbidden city mins walk',
 'difficult disappointed beautifully appointed rooms bath facilities hotel newly refurbished feel look four plus star hotel',
 'stayed sept would highly recommend anyone wants reasonable price central location room nice modern flat plat tvs updated bathrooms clean duvet covelets instead bedspreads great breakfast buffet east west appetites hotel minutes tiananmen square forbidden city come hotel watch students young adults trying get try tea see paintings scams get money',
 'booked via cathay pacific holidays departing hk cheaper could bought flights room separately net stayed two nights left beijing returned night basically refurbished star place great location rooms good rather exceptional standard ask room looks onto street rather internally atrium see photo not hear traffic noise though could hear tv next room morning separate non smoking smoking floors gym small basic two treadmills two bikes four machines bench press dumbells go pounds pool also small adequate also steamroom sauna basic workout not much thought staff helpful ensured taxi drivers knew destination wanted get wrote gave accurate information restaurants e g dadong restaurant meant best duck town called next hotel find dropped location others mentioned excellent right wangfujing minute walk night market shops oriental plaza nearest subway stop minutes tiananmen square northern entrance forbidden city think place well situated good value money said think treat upmarket place next time beijing',
 'time stayed hotel location good within short walking distance great walking street lots shops restaurants first two times stayed came back husband september rooms completely renovated extremely clean modern looking amenities could want wouldhave nice get free internet service accessing internet room yuan per hours highly recommend staying hotel would not eat cantonese restaurant way overpriced not good booked hotel travel china guide tried comparison booking booking seemed aboutthe',
 'stayed hotel nights club level room hotel pleasant conveniently located main shopping street minutes foot away tienanmen square anyway taxis really cheap beijing even reach financial district not spend rmb cheap indeed booked club level room check smooth room ready even arrived early morning already enjoying bath bathroom buffet breakfast club lounge room nice big comfortable bed ample working space big bathroom separate bathtub shower tub crowne plaza amenities present room broadband internet complimentary club level guests plus indeed club lounge nice food quality breakfast happy hour excellent unusually serve drinks could convenient heavy drinker staff welcoming even though not helpful charged twice room already paid old credit card expired ask refund get back home not understand stuff really pissed give neutral grade hotel not positive one gym small well equipped swimming pool adequate appreciated whirpool free solarium sauna steam room present buffet breakfast main cafe good indeed great selection food nice hotel solid stars service received charged twice simply not acceptable rating hotel b service c',
 'good place least star nice accomodations second stay past year maintainance still good could work bar business western breakfast excellent',
 'busy hotel centrally located front desk staff functional not expect smile goes coffee house smiles comes porters seem right attitude accommodating room comfortable clean fitted amenities star hotel alright staff really star would still recommend hotel convenient location',
 'first time rate hotel yellows excellent good hotel location wangfujing street center rooms pool elevators service always ready help bad point price internet dollars us hour',
 'hyatt not pay good accommodation reception staff speak understand english learned not allow understanding ordinary situations job well enough basic rooms clean spacious well facilitated bathrooms follow suit cleaning staff job well supply bottled water clean one teeth nice touch restaurant staff somewhat overly attentive often appeared confused requests made little available choose wine list products listed not currently available run also found certain types beer listed not available location perfect departure point seeing many beijing tourist attractions breakfast though plenty variety not quite right juices example seemed like facsimilies slimy texture breads excellent cooked offerings something not quite right maybe case across china local ingredients used seem come across different taste texture elsewhere',
 'stayed cp beijing nights early july previously qingdao business decided fit days r amp r way back home hotel great not going rant rave nice stayed quot club quot level room nice not feel like anything really go nuts interior room windows looked restaurant lobby chair desk not nice internet cord not reach far bathroom amazing seperate soaking tub even sitting area would rather room bigger sofa something place sit bathroom buffet good reading reviews breakfast expecting blown away not get wrong nice not think special location awesome service awesome definetly go great wall not organized tour ask concierge book car going group tour takes hours less no stops not care seeing no quot special quot shopping spots not mention go better part wall foot massage outside hotel front door half block costs half much twice long minutes great place stay would likely stay would read reviews hotels well first overall great safe bet',
 'spent nights crowne plaza stayed hotels world hotel money best booked jr king suite club floor level approx night w tax hotel nicely decorated room large stall shower separate tub shower bed linen towels top notch best thing location close major shopping night food market good places eat taxis cheap everywhere since hotel located central part city could walk forbidden city cab rmb conserve energy seeing sights cab everywhere club floor privileges provides free soft drinks beer mini bar room club lounge one free shirt blouse laundered day bring less clothes free breakfast lounge light breakfast free drinks day light snacks evening staff great club staff arranged private car english speaking guide day great wall reasonable fee arranged hotel provide car pick us airport costs bit much cab vs rmb service worth met gate airport official gathered carry ons obtained luggage cart past us rapidly immigration health check baggage claim waiting car without hassles way hotel within minutes arrival met door hotel club level concerierge arrange luggage taken right room us floor club check offered refreshments check room within minutes room two bottles water day available club lounge free breakfast buffet best anywhere us europe asian food freshly cooked american items bacon eggs omlets cereals etc european items cheeses meats german sausages kinds juices danish breads pastrys bagels many items mention advice eat huge breakfast early hotel nice big lunch sightseeing shopping midafternoon evening snack club lounge way able save money eating one nice meal day money shopping late evening stroll night food market south hotel snack scorpions stick silkworm larvae stick unique items might wish sample visited hotels beijing expensive ones st regis none nice great location crowne plaza would stay without question could not find anything complain',
 'hotel greatly located end big shopping street wangfujing club floor rooms cost al little great extra like free internet free soda room lounge free washing shirt per day free breakfast lounge buffet check desk rooms nice comforts need personall friendly try speak english location good walk mayor shopping street could walk forbidden city tianmen sqaure breakfast good bad thing leave',
 'room nice clean comfortable quiet also walking distance forbidden city kind long walk though hotel service terrible concierge service worthless every time asked restaurant recommendation seemed surprised would asking question recommendation never good would stay hotel nice would not rely concierge talk concierge talk one older guys not bell boys',
 'great stay crowne plaza beijing location excellent walking distance great restaurants historic sights excellent shopping hotel beautiful recently renovated rooms excellent decor include amenities flat panel tv many channels several languages electrical outlets two different chinese plug types include power strip accepts almost type electrical plug power converter bound work beds comfortable different types pillows view wangfujing dajie window no noise bother sleep staff friendly helpful wrote address wanted go hotel card chinese characters taxi driver would know go card included name address hotel could easily get back hotel bell person wrote number taxi card case problem also made sure taxi driver understood wanted go others bragged breakfast buffet not one type huge breakfast walked short distance mcdonald egg mcmuffin another interesting food choice night food street wangfujing dajie interesting place get chinese food',
 'stayed nights tour travelchinaguides com also excellent star english tour beijing rooms large quiet street still quiet great bathrooms great water pressure etc clean breakfast buffet good gets stay not disappointed',
 'stay first time nights deluxe room city view much larger superior one deluxe room glam though modern touch room nice bathroom bath tub shower toilet amenities crowne owned products double kingsize bed comfort comfy pillows room well lighted modern minimalist style flat screen tv mini bar free coffe tea mineral water broadband access available minimum charge breakfast remarkable varieties wide local chinese amp dim sum japanese sushi amp miso soup continental styles choices fresh fruit juices cereals yoghurts chesee jams cakes croissant sandwiches bread buffet breakfast venue ground floor towards window glasses road side wang fujing decoration mixed modern classic staffs attentive though language barrier location premier easy get taxis minimum fare go anywhere city located busiest city beijing big shopping centers shops eateries within walking distance though nearest subway station km tian men square km sun dong shopping mall minutes walk quan ju de restaurant famous beijing duck reachable minutes walk checking amp checking fast efficient though might bit waiting due overcrowded guests overall one best hotel choosen executives beijing nowadays nevertheless good choice leisure travellers',
 'fabulous hotel location easy access major beiing attractionsfoyer beautiful open spacious room bed huge bathroom beautiful fixtures fittings could want restaurant breakfast good expensive beijing standards staff fabulously friendly especially door staff conceierge wanted go pearl store found best called cab explained driver perfectly smooth cost paid night got beyond price would definitely stay one comment not hotel organised tours leaving australia shocking hours visits factories best idea concierge hire driver day take great wall etc cheaper informative',
 'booked hotel four nights april based feedbackfrom tripadvisor reviewers always paid crowne plaza beijing lovely modern hotel situated wangfujing avenue one best shopping areas city widely known drivers guides taxis city wide last factor noteriety particulary valuable foreign tourist stayed club floor access lounge breakfast cocktails nice amenity ample buffet always corridor opened club floor staff also assisted airline questions check questions rooms huge comfortable king sized beds nicelyappointed huge bathrooms latter shower room large tub wide array personal items found hotel staff friendly extremely courteous staff could speak little english allowing communicate get answers travel office helpful confirming airlinereservations business center helped pack ship items home word wise service not includebubble wrapping etc make sure pack items carefully roughly handled trip home entry attendants always made sure taxis properly instructed destination always provided business card hotel name address destination chinese criticism currency exchange service perfomed front desk often busy one occassion asked return later day exchange money run rmb major inconvenience overall would rate hotel higher tian lun dynasty hotel located across street wangfujing stayed duringthe time period last year hotels offer excellent rooms service food overall appearance crowne plaza anyway rates higher enjoy time beijing give every consideration spendingit crowne plaza p need name terrific tour guide driver pleasefeel free contact',
 'date march april stayed one week nice hotel tourism satisfied club room appreciated much good location hotel friendly staff spacious room bathroom nice morning evening buffets hotel professionally managed europeans really not find negative comment sincere recommandation excellent price quality rita redig belgium',
 'spent nigths crown plaza hotel standard room room room clean many english channels tv airconditioning works preatty well bath good well also internet access may receive newspaper daily breakfast nice lot options fruits milk sausages eggs bacon pasta etc location good location wangfuging street may walk take metro areas beijing along street restaurants shoppings etc staff kind helpfull want may book adavance car pick airport far hotel',
 'professional nice people deal crown plaza perfect location town beijing near nightly food vendors town city life clean walking distance forbidden city tianemen square not lot people speack english china trying',
 'although stayed one night weekend trip beijing chinese new year found hotel nice rooms nicely appointed well designed layout star finishes made breakfast buffet offered large selection tasty asian western items staff friendly check process breeze',
 'fiance stayed week new year week beijing found room clean comfortable bed nice easy fall asleep even though sore walking trip prepaid breakfast plan really good value breakfast buffet many western chinese items gym little small adequate enjoyed hot tub sauna gym also supplies free bottled water great not drink water china room free bottled water bathroom service hotel good concierge helpful finding us taxis even finding us cheaper taxis hotel location pretty good short walk subway forbidden palace several shopping malls drawback location touristy not bad many people try target scams plentiful would recommend hotel highly value service location cleanliness',
 'well enthousiastic reading trip advisor reviews hotel experienced problems though first positive elements location perfect close tourist attraction central beijing great lobby helpful concierges price good star hotel quality services provided better match star hotel though negative points everyday exactly breakfast small electrical shocks day everywhere possibly caused carpet small rooms airconditioning order killing smoking room carpet little bit dirty medieval procedures housekeeping twice forgotten not costumerfriendly frontdesk regard family wishes skip ladies guys allright small pool cold water degrees no way old fashioned spa facility better four star hotels loved beijing would come back big discount price',
 'stayed three nights late december two nights early jan time business rate included breakfast free broadband free massage wife woulduped full massage required money whereas stuck free massage two rooms get free massage despite overwhelming desire massage people sell broadband worked ok great fire wall means course access outside china limited example bbc website blocked difficulty sending mail though downloading fine visit ordinary rooms not include freebies internet access cost rmb hrs awful guess due general internet issues throughout far east due earthquake dec times rooms excellent beds comfortable pool small jacuzzi works well ca not think anything else add except support everyone else positive comments hotel terms general travel round five us trip airport costly affair mini van however haggled man booked take us ming tombs great wall china good guide book cost us day mini van driver thereafter got airport rate rmb probably top guy reliable',
 'realy great hotel stayed days hotel impressed great hotel great location',
 'stayed hotel business weeks not fault hotel way everyone friendly helpful hotel right end wangfujing central shopping room excellent would recomend hotel anyone wonderful experience',
 'great hotel rooms good size seem recently updated everything good conditon bed great great selection tv channels staff helpful lobby large nice not crazy rooms overlooking lobby looked city great location lots places eat nearby near vendors bargain get quick cheap gifts booked half day tour great wall hotel fine half day really need complaint tourguide not good talked whole time never really explained anything unfortunately not remember name',
 'stayed december found hotel excellent every respect suite breakfast club soft drinks local beer included complaint club no food room modern clean comfortable bes great free internet plus ask harder pillows neither us like feather gave hotel star rating service excellent staff helpfull inted go back',
 'spent nights crowne plaza novemer hotel definitely met expectations no complaints positive feedback location terrific local shopping plentiful night food market must see long walk entrance forbidden city ok young people taxi ride limited time physical limitations ate hotel restaurant breakfast due early morning tour booked tour tour desk hotel little pricey traveling elderly mother convienence worth price thanks another review arranged pick service prior arrival never traveled asia not knowing expect relief someone hotel meet us upon arrival arrival gate wheelchair mother basically walk us customs awaiting vehicle direct service hotel would definitely recommend crown plaza not club room room fantastic plasma tv marble bathroom tub shower comfortable beds robes slippers staff friendly helpful',
 'crowne plaza beijing great base touring beijing forbidden city well within walking distance many restaurants sites markets short walk cab ride away hotel much like four five star hotel encounter asia asked outside facing room reading previous posts noise piano entertainment room new amenities bed great fixtures furniture modern pleasant surprise eat restaurant western lobby restaurant one occasion happy selection quality food ventured outside hotel meals great experience beijing upon arrival beijing airline lost wife baggage mentioned checking took baggage claim number stated would follow behalf not follow provided us frequent updates advised bag found provided accurate timeline would arrive hotel great job visited great wall summer palace one day hiring taxi day negotiated flat rate directly taxi driver outside hotel happy experience also visited foot massage place right outside hotel cost little minute foot leg massage got rid jet lag sore feet right away highly recommended traveller another thing discover left beijing arrived hong kong shopping beijing much better cheaper hong kong silk market eye glass market pearl market must see attractions',
 'got opportunity stay crowne plaza part recent visit china crowne plaza properties beijing one wangfujing avenue one main shopping areas upon arrival greeted name escorted room personalised check executive suite floor suite birght nicely decorated living room dining area good size guest toilet led bedroom king sized bed large toilet spearate shower jacuzzi quality toiletry products bedroom small space corner meant working area desk fax machine free high speed internet connection cordless telephone balcony well locked case freezing degree temperature outside staff excellent approach efficiency call housekeeping etc meant swift response club floor lounge floor excellent staff members usual club floor priviliges included free breakfast choice either lounge restaurant downstairs wider variety free drinks day evening snacks present benefits included piece laundry free local calls free internet free soft drinks mini bar making really beneficial package location hotel excellent nice walk stroll shopping area also access food street experience see snakes scorpions silk worms centipedes beetles skewers munched many tourists staff extremely cooperative even accepted late check request without charge nothing excellent praise hotel would love return near future',
 'crowne plaza offered many good things people group loved breakfasts rooms always clean overall feel hotel safe respectable things travelers know however one person right saying towels not dry used bathrobes seems like little thing need cashing travelers checks next impossible seems not affiliated major bank yet time spent rewriting name exactly way signed check begin meant may not get money exp visa traveler checks big hassle also club floor find two types rooms one hugh tub middle bathroom two doors enter big room even less nice standard renovated rooms floor sure check course standard rooms not offer club floor amneities nice people great great time return sure',
 'best thing crowne plaza friendly competent service received everyone front desk concierge housekeeping travel agency room pleasant comfortable although bathroom tiny one person location fine however next time would stay elsewhere generic commercial shopping strip outside gets real tired real fast nearby food street lots fun though not find hotel convenient walking distance either subway forbidden city avid walker subway minutes brisk pace crowded street forbidden city minutes take cab cheap readily available sure hotel name written chinese no english speaking cab driver days',
 'perfect place begin holiday china clean comfy modern rooms huge beds great bathrooms good range tv channels combat jet lag boredom excellent location possible walk forbidden city amp tinanamen square although takes journeys night might better taken taxi although not go main restaurant dinner seem large selction fresh seafood tanks breakfasts good travel centre hotel good help anything including calling ahead hotels aware day trips great wall etc include detour via jade factory porcelain rip shop',
 'really enjoyed stay booked based upon good reviews tripadvisor could get good advance room rates satisfied comfortable modern rooms good prices booked advance least would recommend anyone else rooms light modern comfortable need get strange city long flight cable tv channels hbo etc also welcome awake odds times jet lag location hotel fine beijing main shopping strips perfectly pleasant takes bit walk get main tourist sites taxis cheap plentiful beijing whilst walking pleasant enough not spend precious time walking get b walk first times maybe taxi niggles ridiculously expensive extras hotel like laundry internet expected extent hotels like still comes suprise not think neccessary trip rip people much door would completely recommend staying anyone going beijing',
 'reading millions review decided book crown plaza beijing stayed club floor got smoking floor not even know last day could not smell smoke stayed nights beds comfortable not many hotels china two double beds place attendants floor helpful nice good service not deal anyone lobby front desk everything done floor highly recommend place felt bit like home abroad long long time',
 'stayed crowne plaza nights recently wife happy hotel first important note hotel seems recently undergone complete rennovation past reviews hotel aging no longer relevant opinion room standard king room beautifully appointed room fair size comfortable bed quot widescreen lcd tv also affordable broadband internet less per day bathroom trully beautiful seperate shower bath best shower head ever hotel period one thing note rooms outside also rooms windows onto lobby atrium might bother people recommend ask outside room hotel bar nice got complimentary drink arrival not eat hotel restaurants hotel health club includes indoor pool jacuzzi sauna wet dry gym equipment not use also offer various kinds massage room special massage rooms wife european oil massage wonderful masseuse extremely talented hotel location probably best feature walking distance tiannenmen square forbidden city warned forbidden city undergoing extensive rennovations olympics shopping located right wangfujing one main shopping streets beijing number excellent malls specialty shops also night food market snack street nights transferred china world hotel since nights vouchers frequent flyer program say crowne plaza probably favorite excellent hotels since atmosphere friendly intimate concierge especially helpful comparison crowne plaza gets warmest recommendation',
 'hotel would hard beat location price service based north end wangfujing main shops tiannamen square forbidden city night food market within minutes walk rmb taxi ride service impecable food excellent atrium lovely area afternoon chinese tea beautifully served bar also quite hip happy hour day leaving hotel beware chinese students wanting talk friendly however try goad chinese caligraphy exhibition',
 'would thought booked two rooms name two family members children might think may want least nearby interconnected no no no even contacted advance check not even floor surprise surprise two rooms interconnected meant upgrading club floor guess finally got interconnecting rooms discover not interconnected despite assured many times rooms nice give son nice cake birthday asking concierge club lounge great opposed one front desk not see fuss another hotel opinion nothing special',
 'stayed twice year least days uniformly happy stays things considered crowne plaza wangfujing hard beat rooms service excellent beds large comfortable pool hot tub sauna terrific relaxing long day sightseeing business meetings also not busy breakfast excellent decide include said get good food outside lot less money location perfect premier shopping street beijing within walking distance forbidden city lots food options area including famous night food market hotel seems well staffed people eager help provides wireless internet excellent business lounge complimentary happy hour business rate guests well',
 'good hotel great location right centre beijing within easy reach main site seeing locations check one best ever arriving morning overnight flight want get room couple hours rest expecting greeted name showed straight room already awaiting checked room room recently refurbished bed really comfortable wish could take home room outside floor not bothered piano outside noise room spacious excellent bath shower free drinks nibbles served club lounge evening free broadband well worth paying extra get services club lounge service help staff exceptional could not enough also used services concierge good excellent trip great wall ming tombs taxis cheap use used meter getting one hotel fill card details taxi tell driver want go getting back hotel show driver card long ready understand map get back problem apart breakfast not meals hotel would highly recommend visit crystal jade palace restaurant lower floor oriental plaza service value money quality food would avoid thai restaurant location worst meal beijing priced tried charge service charge not menu poor service terrible food could not find faults hotel hope maintain level service returning beijing would defiantly return hotel',
 'wife stayed hotel august prepaid got reasonable rate club room non smoking floor would recommend option afford club lounge provides free nibbles drinks happy hour hrs also day open free tea coffee course broadband internet hotel completely refurbished delight behold location second none probably one strongest selling points want see wall contact concierge ask get robert car take day cost guy delight well mannered speaks good english drives like still values staying alive breakfast good great selection excellent service one negative point infamous piano various pianists play lobby evening sound rises course chosen inside room overlooked lobby loud intrusive amazes management hotel would not realised not turned piano music almost five hours evening either choose outside room find another hotel',
 'hotel undergone complete renovation early one establishments beijing well located next forbidden city tiananmen square right wangfuxing street ginza beijing nice staff business end august great stay rooms well done big double beds enormous pillows bath shower etc plugs actually work water hot flat screen tv room bbc cnn etc decent amenities soap shampoo bath gel not smell like detergent excellent air conditioning means cold dial degrees desk staff quick efficient smiling trouble plastic door card sometimes not work told could due proximity mobile phone credit cards pocket no mobile no problem buffet breakfast fine staff determined one spoke english probably improve also enjoyed breakfast frequent refills coffee tea stayed years ago improvements make real favorite need central hotel one highly recommended',
 'stayed august hotel lobby staff among best encountered china rooms pleasant well decorated lobby nice felt like nice business hotel us europe given location great place stay beijing location perfect visiting tian anmen square forbidden city well shopping night markets wangfujing taxis extremely unexpensive make sure get small card hotel hotel name chinese characters rides back several bars restaurants hotel didnt try arranged car service great wall concierge helpful speaking company arranging details hand one night went concierge ask recommendation get peking duck recommendations werent great downside business centre way expensive travel agency wasnt helpful would hoped massage salon next door well seemed overly aggressive couldnt walk without hounded massage overall though price value hard tme finding better hotel beijing especially coming visit not business seems like perfect place stay',
 'wife stayed crowne plaza beijing july selected property location price quality impressed stay costs rmb take legal metered taxi airport hotel upon arrival pleasantly greeted front staff immediately directed club floor check booked club floor room reached club floor welcomed name room quite nice larger expected bathroom even larger room safe provided well small fridge stocked complimentary drinks labeled bed comfortable club business center useful computer terminal available surf net check email club staff quite exceptional angela jerry others seemed little less helpful nice swing club room grab free water drinks especially hot summers however would not recommend eating breakfast would recommend going essence complimentary breakfasts however said found essence average least larger selection average food hotel north busy part wangfujing others mentioned like north american shopping strip however night quite nice go donghuamen night market crosses wangfujing see nice assortment foods e g scorpion skewers hotel mintue walk forbidden city heavy renovation tiananmen square furthest taxi drive took summer palace rmb overall think hotel well located well priced considering quality guessing price relatively low keep customers coming recent renovation sure price jump months',
 'arrived beijing tail end business trip day half see much possible selected hotel price proximity forbidden city booked travel agent not review frommer hotel undergoing renovations press time however renovations finished july not stay club floor based reviews perhaps mistake found room ok nice bed bedding call housekeeping get tv desk light working overall found hotel little dark depressing not feel entirely new almost changed bedding left carpeting hard explain oh room key not work well point go get new card annoying say one thing concierge tony great arranging trips car service sent person meet airline gate upon arrival arranged car service airport hotel booked day arrived total cost around total added hotel bill well worth given craziness beijing airport number people trying solicit someone walk gate get yr luggage take car tremendous plus jet lagged arriving completely foreign city concierge also hooked small tour great wall share van tour guide tourists hotel within walking distance north entrance forbidden city short taxi ride tien aman square convenient main sites like shopping directly across wangfujing shopping center like shopping american european stores not somewhere need spend time unless looking main stream',
 'come back beijing stayed nights crown plaza excellent hotel good location spotless rooms great service especially champagne bar booked hotel website payed room week excellent price level hotel tips make sure get metre taxi airport metre used no problems cost wangfujing street yuan takes mins taxi great wall yuan includes waiting long like hrs recommend wall mutianyu takes hours get great resturant buffalo houhai lake great time fab city',
 'china days crowne plaza beijing first hotel china well located good clean rooms reserved club rooms days advance got good price enjoyed club facilities sauna pool late check breakfast included internet club lounge etc recomend stronglyturmogo',
 'crowne plaza beijing beautiful hotel amazing contemporary decor service excellent room impecable location convenient shopping restaurants also minute walk tiananmen square forbidden city took tour great wall picked right hotel office floor book tours highly recommend hotel',
 'crown plaza hotel provided nice stay eight days beijing business staff wasvery friendly helpful hotel bunch adequate blend western asian flavors brazilian style restaurant serves large portions meat drastically overpriced especially leave walk min pay price better food room size provided enough space beds comfortable china money exchange possible hesitant take american travelers checks overall nice hotel experience',
 'daughter stayed four nights july travelling independently wanted convenient safe location us hotel near main tourist sites never felt threatened walking home even late night would booked club room gave us access club lounge cocktails food early evening etc actually wished booked ordinary rooms floors redecorated lovely light colours modern stylish fitments floors club floors not modernised whilst rooms particularly bathrooms bigger room looked notired worst really powerful stale smell corridor enough make hold breath additional problem wanted twin beds rooms faced onto inner atrium no natural light double bedded rooms fine facing onto road light club lounge actually quite small no views food breakfast good nice free cocktails canapes early evening hotel really well situated end pedestrianised wanfujing st not far subway easy cheap get taxi location well didnt like hotel restaurant much ate really well restaurants nearby tire chinese food want something modern upmarket recommend courtyard superb food lovely atmosphere views back walls forbidden city good idea book table found recommended lonely planet found beijing polluted hot steamy july great time people lovely saw western faces spent time photographed chinese daughter particular naturally long curly hair couldnt get away chinese came asked politely could take picture iso beautiful like doll came across art student scam tianneman square forewarned tripadvisor posts realised trying get us go teahouse fork huge amount beware also fell foul tour guide trap picked local guide forbidden city really nice girl spoke excellent english great guide round could bewildering visit took card phoned ask get us taxi driver take us great wall mutianyu driver guide duly arrived next morning ten minutes wanted stop jade factory refused wouldnt speak us rest way hour hike wanted stop tea house restaurant market refused journey back hotel silence appreciate way th guides get kick back offered give large tip made unpleasant journey said wall mutianyu great experience get early though arrived left people magical experience coming wall midday like piccadilly circus much beijing wraps moment wouldone olympics make difference forbidden city especially summer palace traffic pollution july really bad going manage get people around olympic site great experience definitely dont need go organised tour good guide book hotels destinations written chinese smile got us round without problems enjoy',
 'group six stayed early july occupied three different units satisfactory booked online ichotelsgroup website experienced one problem six us assigned one room although three requested phone call however corrected error one major pluses crowne plaza less mile forbidden city centrally located one beijing main shopping streets wangfujing closed car traffic night us taxi fare gets airport minutes away train station miles away rent bicycles nearby gave idea saw insane traffic donglaishun great hotpot restaurant across street wangfujing branch quan ju de restaurant beijing duck nearby hour hotel café handy late night dining wonton soup superb enjoyed refreshing indoor pool spa long day site seeing money could easily exchanged front desk convenient atm machine second floor recently updated rooms ultra modern bathrooms plasma televisions cnn plus hbo besides chinese stations regret insulated local people mind could easily san francisco though course paying lot amenities perfectly honest long hot day amongst locals using squat toilets admit ready touch quot home quot',
 'spent glorious week busy beijing crowne plaza beijing situated close wangfujing shopping disctrict metres away forbidden city tianemen square hotel inviting lobby gift shop pretty decent prices check bartering locals markets concierge team helpful times giving directions helping phone cards cheaper book stall wangfujing hotel assisting getting airport transfers hotel super fast efficients lifts checked floor one club lounge lounge great option open breakfast daily lounge staff excellent jerry cici vicky always top form club rooms nice king size bed comfy bathroom separate shower nice water pressure great products free laundry service item day useful hotel offers english channels among cnn bbc world cnbc managed watch world cup action cctv chinese commentary hotel pub awesome jazz band showed world cup action big screens downer poor service hotel restaurant adjacent lobby dinner twice times found service anything star world class hotel recently renovated whilst outside still looks age rooms lobby facilities spruced beijing getting ready olympics crowne plaza wangfujing stepped plate welcome inernational guests staff friendly attentive spoke good english made week beijing memorable go back definately',
 'second time stayed year time week business currently living shanghai location central got business east west allow time traffic probably little hour airport hotel top time tourists location excellent book club floor smokers non separate check gets use breakfast room also happy hour lounge snacks separate smoking room non smokers make difference club accomodation also gets free broadband internet choice tsing tao soft drinks per day mini bar without additional charge rooms vary size configuration worth seeing one outside tend larger larger bathroom facilities including things central bathtub etc level quiet always consideration china eaten restaurant ground floor dinner buffet would not recommend chinese restaurant next level would recommend english menu well lot restaurants types near well staff club floor speak mandarin good english tourist basic mandarin skills would consider renting one hotel cars feature larger hotels china car driver not expensive driver knows go standsby thing call phone ready go next destination remember beijing distances appear give five stars following reasons location quiet rooms broadband actually works lounge breakfast room pleasant one work others needed hyatt fancier bit nicer finish etc crowded tourists business people find bit zoo',
 'not get yet booked ichotelsgroup website got email confirmation days later credit card overcharged quick check online showed last day weekend rate got changed expensive one long discussion ichotels customer care not help said call china complain changed booking many discussions emails later still no solution yet keep updated',
 'husband returned night stay crowne plaza beijing booked hotel april reading reviews site although currently totes star rating truly star hotel newly renovated decor amenities impeccable night not beat service room get price stayed club level floors floor club room included daily order breakfast omelet buffet one touch espresso machine godsend staff manning club level even remember name room number drink choice day loved jerry always smile face ready chat every evening happy hour includes light bar type buffet chicken wings celery carrots little finger sandwhiches chips not mention wide selection hard liquor wine beer club room nice enjoyed meeting travelers checking email two computers provided spent lot time room stayed floor considered smoking honestly could not tell smoking floor right hall club first checked room floor nonsmoking asked room small not view went back downstairs staff quickly changed us bigger room view wangfujing ave bathroom plush window seat marble everywherethe room extremely clean turndown service great ask refrigerator restocked complimentary drinks no big deal hotel lobby atrium wonderfully inviting especially long hot day shopping pearl market visiting tiananmen square strolling wangfujing ave one exciting streets beijing shopping restaurants outdoor cafes husband often ended day translator atrium bar great glass californian shiraz glass large bowl peanuts truly not ask stayed expensive supposedly five star hotels staff willingness make guest feel home make hotel must already planning next trip back beijing oh get car service meet airport hotel way email hotel using email address provided hotel website email back right away questions beijing general feel free email texanfray yahoo com please no advertisements serious questions incredible city',
 'stayed hotel jun experience hotel made stay beijing become wonderful memory live moment contacted hotel concierge airport pick till left beijing staff great wtih suggestion visited beautiful part great wall simatai bought great stuff family weekend market panjiayuan amusing reception staff recommend package greated value dollars extra got breakfast broadband drinks girls club floor sweet remembered prefered really enjoy relaxe lounge long day dimsum chinese restuarant tasty certainly recommend hotel excellent staff team time spend beijing value added',
 'stayed hotel nights front desk terrible trying sell us room upgrade early check otherwise told us quot go away quot not return clock end took upgrade great deal room amazing breakfast good free internet conection business centre jacuzzi location great taxis cheap china staff business centre lot better watch lobster buffet fridays arrive no lobster recommend anyway would stay',
 'looked forward stay crowne plaza beijing based reviews recent stays crowne plaza shenzhen incheon upon arrival staff friendly helpful went eighth floor register business desk expected usual business amenities told included free internet breakfast cocktail hour staff suggested come back happy hour upon return snacks cocktails informed business reservations not allowed partake happy hour latter found crowne club floor business room benefits card indicated free internet would pay additional log onto internet enough said room nice clean depending definition short walk good minute walk tiananmen square forbidden city shopping street way forbidden city good jump path bargains side streets great little local restaurant area shopping street south hotel',
 'recently stayed hotel almost week found perfect needs looking website booked two rooms club floor chose club floor rooms larger several amenities included price difference remember properly not much used internet connected computers club lounge ate breakfast one free shirt day laundered rooms seemed spacious particulrly nice bathrooms one little touch found helpful little paper sleeve key card came small map downtown beijing plus list several common tourist sites written chinese characters hotel name written chinese characters plus info like taxi times airport approximate taxi fare airport really think brilliant little quot freebie quot useful since many taxis drivers not speak english yet taxis cheap find using quite bit hotel also helpful young women near front door help get taxi tell going used concierge hire mini van driver take us great wall would recommend hotel definitely especailly first time beijing want see bunch commonly visited tourist sites since handy location tienaman square forbidden city',
 'extremely happy service presentation hotel stayed nights club floor gave us great extras free drinks mini bar beer amp soft drinks free internet breakfast executive lounge breakfast restaurant hour happy hour executive lounge free drinks amp finger food daily laundry allowance room spacious huge comfortable bed not rock hard like many hotels feather pillows pillow menu wanted something different nice easy chair footrest large desk swivel chair well equiped stationery also good bench area tea amp coffee making facilites provided including electric kettle amp coffee perculator bathroom huge island style bath centre room separate frameless glass shower large vanity area another large area luggage drawers underneath amp wardrobe towelling bathrobes amp slippers also provided room recently renovated personally couldnt fault indoor swimming pool amp spa top floor nice private amp ismog free well equipped changing rooms showers toiletries hairdryers etc found staff extremely friendly would go way help girl charge taxis front hotel particulary friendly would always make sure number taxi written ask us day returned breakfast well varied good standard location perfect step right onto wangfujing street felt totally safe times defintely return hotel next time visit beijing no hesitation recommending others',
 'pls excuse english actually staying crown plaza impression quot lala quot stayed cp qingdao cp park view beijing hotels bedder one executive suite smaller hotels price higher ok beijing club floor personnel sometimes seems not like guests much service lobby lounge called want something drink pool sauna etc small looks little worn pool cp park view incredible big nice today sauna cold food good room clean little dark location perfect tourists min walk forbidden city tienanmen shopping street outside hear typical chinese traffic internet free charge well two drinks beer minibar nice touch freshly renewed rooms mine not',
 'first time beijing not know stay fortunately brother saw hotel internet bit expensive original choice staying worth location excellent room nice bathroom clean almost things might need staff well let put way even remembered brother birthday long tiring day sight seeing found cake amp card inside room sweet',
 'stayed nights end april found great hotel well placed walking forbidden city tiananmen square could get taxi walk hotel situated main shopping street wangfujing not take offered upgrade regular rooms good size comfortable',
 'stayed children ages thought wonderful hotel recently renovated looks modern luxurious rooms small side china pool bit chilly kids enjoyed well hot tub spa area nice sauna steam shower free restaurants nice wait staff friendly service fabulous front desk staff make several touring arrangements us great job many staff members spoke english important touring would highly recommend location also convenient many tourist sights walked forbidden city',
 'stayed crowne plaza nights feb year main reason booked price cheap location near city centre basis reviews staff amazing room spacious well equipped mini bar relatively cheap hotel room spotless housekeeping excellent problem flush loo broke fixed immediately buffet breakfast brilliant evening buffet pretty good admittidly hotel lacking slightly atmosphere due not many guests obvioulsy not peak season staff warm friendly drinks bar good value notmatter guy reception noticed birthday stay birthday day exploring came back room beautiful birthday cake made chef downstairs letter wishing happy birthday would definitley stay visit beijing not greatest views rooms visit wanted central could though taxis cheap probably could stayed town night food street short walk away watch goat testicles disguised mozarella balls people city really friendly want photo taken even poorer districts never felt threatening unsafe one thing really glad take day wall arranging driver take us simitai hour drive away walk around hours jinshanling picked us amp took us home around us arranged guy met hotel though hotel offer service overall thought hotel excellent value money great service friendly staff',
 'clean comfy superb location food good would definetely stay well priced',
 'got back beijing april stayed hotel nights adults small kids booked suites floor little space rooms great surprised see modern super clean hotel not mention beautfully done must get room rate includes buffet breakfast really worth esp day meals questionable outside hotel loved much dinner location awsome wish planned time walk main road even pedestrian section shortly road great kids run around no cars not use spa pedicure massage services pretty bad expensive wish time use pool staff great us service defintely star',
 'came yesterday china stayed hotel reserved great reviews read feelings mixed hotel nice good location attention customers awful problem arrive offered quot special great opportunity quot upgrade club room additional fare rmb per night thought not special offer made reservation web site upgrade rmb per night refused given room got room chilly tried shut air conditionning could not cold air kept coming non stop air conditioning hotel sent man fix saw could not fix put paper sheet part air exit said quot quot course cold kept coming said no way going stay room wanted another room said big deal quot consult quot boss kept us waiting room long time no one take care us end go concierge complain strongly said ask boss treated us like idiots never recognized air conditionning broken said outside temperature dropped lately said going give us room club floor much nicer thought going make inconvenience new room got room found exactly size one much older think not redone part hotel seems temperature room cold sleep stay much colder corridors lobbies restaurants heating airconditionning not working time no cold air coming simply not work could not heat room went complain time said government regulation room temperature could not higher lie come shanghai not problems course rest hotel much hotter complained complained decided leave hotel end gave us room facing hotel lobbie not street temperature perfectly fine kept saying rooms heating air condition fine ridicoulous sent man fix could not us complaining no apologies nothing intent complain crowne plaza not think situation like dealt way decent hotel everything would taken five minutes room change appologie rest hotel nice breakfast ok',
 'pleasure staying hotel twice recent first trip china base touring around beijing area could not better location quality cannot comment comfortable hotel recent renovations however say first rate levels service welcoming attention provided staff added positive opinion hotel breakfast buffet standard cleanliness around hotel superb hotel located top end wangfujing street one premier shopping street beijing also within minute walk tian anmen square forbidden city minutes underground station located bottom wangfujing street perfect safe location beijing huge city recent modernisation hotel building taken place close underground station big plus although taxis cheap traffic congestion means travel means slow hand underground cheap clean safe reliable',
 'really enjoyed pool witnessed amazing spa steam sauna loved variety restaurants people quite friendly atmosphere amazing',
 'stayed week family member living subway stop away club lounge convenient concierge michelle terrific hotel minutes city center subway nearby take left going hotel big mall near carrefours go left hotel take right first big street zhongguancun amp go left side street modern restaurants good bellagio middle also go left zhongguancun hotel three guizhou men dumplings three modern well known better yet try ghost street huajia yiyuan suggested michelle',
 'funny might sound one favorite things hotel coming front doors feeling coolness smelling fresh softly scented air hotel lobby felt good staying room huge including huge bathroom one best parts room silent exhausted trip grateful quality sleep hotel breakfast buffet abundant delicious great way start day whole hotel well appointed quality stylish materials staff truly nice helpful agree comments taxis not knowing place though even chinese friends speaking drivers always seemed discussion hotel said always go going highly recommended not mind taking cab destination',
 'stayed hotel july lovely lovely suite actually one best suite stayed room spacious thing not spa told one opening september',
 'hi family three stayed hotel june review covers price location facilities staff hotel plus travel tips beijing please note us yuan hotel location tour group location irrelevant since tour bus takes designated places decide leave tour group freedom go hotel near summer palace yuan taxi peking university tsinghua university yuan taxi olympic quot bird nest quot minute subway ride away forbidden palace tiananmen minutes away subway costing yuan per trip heading great wall people book cab concierge costs yuan less us per person much said hotel location reality existing subway plus new line completed end makes famous tourist destinations readily accessible hotel subway modern clean arrival departure announcements also english however plan subway trip make sure everything goes smoothly nearest station quot zhongguancun huangzhuang quot station minute walk hotel left head hotel main door remember subway exit entrance nearest hotel please write not say not tell besides subway taxis aplenty cheap tip day beijing visit great wall morning gives idea tough chinese smart afternoon visit peking university tsinghua minute cab ride hotel top intellectual political chinese leaders alumni two universities visit tiananmen forbidden city night using subway yuan get catch cab yuan not get forbidden city night night view outside still great minute walk away tiananmen wangfujing beijing main shopping area quite fascinating price hotel probably one third cheaper comparable downtown hotel would say save money use savings live best way book room via crowne plaza website http www ichotelsgroup com h cp en hotel pegzg look advance purchase package secure good deals facilities hotel provides amenities expect good hotel gym heated indoor swimming pool satisfactory valley cafe provides good international chinese spread breakfast fortunate enough stay club floor rooms suites enjoy benefits club lounge perfect place relax morning afternoon tour drinks refreshments house free internet access club rooms suites remember bring notebook highly recommend pay little extra club floor room suite added comfort amenities take rain shower commodious rooms know better deal emperors forbidden city not sure rain shower provided rooms come british commonwealth countries hong kong malaysia singapore note electricity cycles not need adapter folks us need adapter probably borrow hotel family not problems using internet staff staff hotel fabulous friendly helpful stay relied heavily concierge assist sightseeing plans fix problems encountered concierge staff especially young man named manson wang went way assist helped fix trip great wall undoubtedly best beijing tour experience also gave advice restaurants places interest club lounge staff consistently friendly gracious professional particular give high ratings sharon wang club lounge manager also staff quot summer quot quot youkee quot hotel reservation made assistance ms angel made two international calls day made booking inquiry director marketing sales ms georgette ng general manager mr george chiu saw stay comfortable received good service georgette welcomed family personally arrival also especially impressed fact gm spoke personally make sure everything ok many staff addressed name unintrusive attentiveness service good despite fact ordinary customer spoke english staff yes occasionally could tell problems understanding helpful attitude genuine desire serve guests made forgiving little patience part guests help travel guidea taxi cabs beijing legal cabs word quot taxi quot top taxi drivers not speak english therefore make sure concierge staff writes place visiting also give card identify hotel try avoid touts not use meter not try tell taxi driver name hotel not know saying ask taxi driver phone hotel not understand going airport hotel taxi fare around yuan repeat ask taxi driver phone hotel get directions departing airport use body language not english communicate know chinese need say b tipping restaurants not required service good may feel generous give tip yuan meal one restaurant gave yuan tip waitress beamed gratitude hotel no tips required however highly recommend give nice tip staff showered personal attention come country tipping common go ahead local staff not complain c safety beijing safe period convenience stores two eleven minute walk hotel ask concierge also french supermarket store carrefour minute walk away supermarket modern well stocked closes need last minute souvenir buy chinese tea go nearby gate mall not break wallet e peking tsinghua universities visiting universities ask taxi driver bring west gate pretty part universities students amongst best china say world looking going daily student life fascinating congratulated visiting universities f shopping really not make sense spend valuable time shopping visiting great sights beijing g subway safe fast lets see real people beijing best part costs less us per trip regardless distance must highly subsidized subway world dear traveler getting subsidy way go h time one sight time one tourist sight would say go great wall shows creativity ability tenacity chinese forbidden city tiananmen number two not forget great wall built mainly hand years ago forbidden city built new kid block food ask concierge point nearby shopping mall quot gate mall quot many reasonably priced restaurants including oh no kfc pizza hut mcdonald ok starbucks hey china visit three magazine recommended restaurants ganges indian good reasonably priced hatsune japanese restaurant expensive moderately good quot no name quot chinese restaurant interesting setting expensive moderately good j money rarely hear quot yuan quot said hear mostly quot kuai quot means quot yuan quot k pronunciation foreigners difficulty quot x quot quot q quot transliteration chinese names well pronounce quot x quot like quot quot quot q quot like quot ch quot quot xin quot becomes quot sin quot quot qing quot becomes quot ching quot not perfect close enough understood l crowne plaza zhongguancun yes pleasant stay beijing',
 'wife stayed hotel may june impressed everything hotel brand new staff fantastic extremely friendly really went way make us feel welcome see well cared able get great quot special quot rate hotel website paid rmb night great room large bathroom huge bed fabulous hotel located close qinghua university qinghua science park training weekend convenient location need near science park food main floor restaurant ate one dinner three buffet breakfasts okay although would not say fantastic however service restaurant super especially young female server named ethel super friendly remembered names called us morning saw us restaurant actually already mentioned staff super not say enough hotel would absolutely stay beijing business',
 'hotel seemed quite new taxi driver dont know location fantastic stay staff really nice room large comfortable clean food really good business lunch dimsum chinese restaurant called rouge quite something different good value money',
 'good warm welcome upon arrival room comfortable enough space also good relaxing time pool surprisinlgy warm water mixs italian tepan grill restaurant new concept explained food prepared really good quot cooked front quot tremendous care small details chocoalte cake ice cream called gelato mocha cafe fantastic end compliment chef breakfast valley cafe good definetly hotel would reccomend others hope soon back',
 'spent week crowne plaza zhongguancun found rooms comfortable quiet overall positive experience none taxis took knew believe first review property tripadvisor learned arrived open month still working floors neither pool spa open food quite good experienced abundant breakfast buffet roomservice understand several restaurants service general bit spotty not restaurant around staff seemed quite new english little weak number employees said sure tried hard neighborhood immediately around hotel not seem much offer glad comfort fast internet connection hotel distraction would recommend staying anyone business part beijing however business needs across town forewarned traffic atrocious',
 'stayed airport couple times selecting proximity airport first time stayed shortly olympic games hotel practically empty service attentive friendly occasionally haphazard next visit arrived north korea probably enhanced appreciation hotel bar stays virtually empty offered good international sports coverage tv shuttle service airport worked well word warning taxi drivers difficulty finding hotel even show address chinese one evening use limited chinese help driver find hotel',
 'similar thoughts others great airport theres nothing around hotel would decent taxi fare anywhere city entrance hotel smart lobby open glass ceiling no one else checking fast service unlike comments noted people experience good staff friendly room excellent large last night china booked suite large seperate lounge toilet internet access pay first hotel holiday wasnt free bit dissapointing given suite something hotel look opinion room also included access club lounge nice free drinks nibbles hours night good selction foods various drinks available quiet level english staff good not good places enough get also ate cafe bar type meals quality good price bit high not top breakfast good usually options western asian used shuttle bus airport need book concierge free prompt overall excellent hotel would recommend liesure last night stay wouldnt want based theres nothing around hotel see long way centre see review park plaza better located hotel hotel smart though quite expect conference nearby packed might want check',
 'hotel located directly new exhibition center min walking newer hotel many nice rooms good breakfast hotel not normal crown standard service seams overstrained made reservation one week also got receipt fax arrived long business day travel no room takes long discussions get room worse check need plenty time us takes minutes reason huge hotel security staff receptionist receptionist desc overextended takes minutes get bill not know already got reservation company name passport check checkout write everything computer slowly breakfast better get coffee less staff also need table old dishes hotel nice need lot time everything not know view staff need employees better organisation management expensive low standard',
 'stayed one night en route another destination primary advantage close airport airport shuttle worked well us hotel staff friendly overall quality hotel good looking place stay give easy access major sites beijing not right place access airport great thing really put us put us quite lot strange bathroom not know rooms way large window bathroom bedroom basically whole wall window not plus book though somebody obviously thought blinds could close window fine unless either blinds not close tightly piece one slats missing case blinds features meant not good privacy bathroom maybe privacy freak come room fine hotel served purpose would still probably recommend hey fix blinds',
 'great hotel rooms good staff efficient helpful location airport good not much near hotel staying length time could issue',
 'stayed hotel one night taking europe room nice clean breakfast service ok nothing extra decent nothing see surroundings hotel good value money stay near airport paid rmd king sized bedroom',
 'stayed nights september exhibition nciec location close exhibition centre still not really walking distance especially since event used north entrance also not great deal amenities area plus walking anywhere aroud risky traffic perspective clear area still developed maybe local amenities pedestrian friendly access improve time many attendees sightseeing exhibition long cab ride central beijing anywhere minutes well hour depending traffic tourist main reason beijing stay elsewhere coming exhibition centre need hotel relatively close airport good one attendees staying central hotels leave hour earlier morning get exhibition centre time staff extremely polite usually quite effective however also fairly slow least north american standards drinks lounge restaurant definitely took time coming english proficiency problem many others seemed good grasp language food crowne cafe pretty good quite large variety asian western foods especially buffet breakfast standard room met requirements not anything would expect hotel like room safe nice bathroom internet although still smell fairly new real complaint room shower water leaked shower door onto floor others indicated thing occurred rooms well thought fitness centre rather small retrospect times used never see people wait use equipment sauna steam room well cold not feel like waiting warm equipment good quality appears well maintained bring headphones watch individual tv cardio equipment way back home colleague used hotel shuttle airport no problems left said would took us right terminal fighting traffic',
 'chose hotel transit beijing next flight afternoon spend beijing staffs kind enough give consult sightseeing staffs kind friendly spoke good english rate reasonable rooms clean comfortable although nothing near hotel think really good place stay transit main purpose stay beijing',
 'hotel fantastic clean quiet staff helpfull courteous food good plenty bars lounges relax rooms spacious well equipped not much around hotel need corner shop come airport not go hotel reservations desk help finding courtesy bus tell not running time charge alot one cars check hotel picked advance',
 'read reviews not surprised gentleman poor massage experience read hotels even star ones similar crowne plaza people staff willing go quot extra mile quot customers may not want clearly wanted shame getting something not want fortunately experience excellent excellent service spacious comfortable rooms truly star hotel though located industrial area would not choose hotel stay length time cannot really walk outside explore night poor industrial area people shacks alongside repair garage businesses would recommend stopover hotel luckily tour bus no transportation communication issues us see would people not sheparded around chinese guide want stay beijing length time quot five star row quot hotels downtown',
 'stayed business week location handy exhibition centre airport nearby arrived hour trip europe hoping catch bus shuttle airport unfortunately left not feel like waitíng hourly service decided take cab instead odyssey even though explained taxi driver hotel speak chinese extra polite us pretended not know hotel drove us around mins seemed not happy waited hours pick hotel get couple passengers need min ride well chances tip evaporated boss arriving following day not want go though ordeal asked hotel staff arrange explain carefully chinese english not said room service standard food pretty good',
 'service exceptional rooms fine swimming pool nice altho made wear shower cap visited euromall great restaurants recommend blue frog not walk back need taxi no footpath booked airport shuttle next day convenient really recommended proximity airport not staying beijing',
 'stayed two nights weekend end business trip china nice hotel comfortable rooms located close beijing capital airport however problem hotel service provided personnel standard examples using airport shuttle disaster booked shuttle bring us airport hotel no shuttle arrived called hotel pm although mentioned van way arrive pm minutes drive day similar problems hence conclusion hotel staff not able organize shuttle airport pick properly level english spoken hotel staff poor calling hotel shuttle could not communicate even simplest issues pickup point shuttle front desk people concierge checking charged times daily maximum internet usage x rmb mentioned immediately hotel less hours took least minutes convince front desk people finally admit error correct apologize summary beautiful comfortable hotel would not recommend anyone cannot remember annoyed hotel behavior hotel staff last years travel lot hence staying hotel particularly using hotel shuttle unpleasant experience induced lot unnecessary stress',
 'incredible hotel beautiful lobby great rooms downside distance downtown yuan taxi ride stopover travel near airport newer hotel staff friendly helped every need charge internet access restaurants good staff attentive even breakfast buffet offer free shuttle airport good fitness center spa hotel safe quiet excellent place relax flight us',
 'transiting mongolia frankfurt stayed day true hotel quite industrial location transit stay good location not far airport staff friendly airport shuttle worked well delivered airport scheduled rooms also fine problem lightening not manage understand switch various lamps switching together not separately however strange would say displeasing experience spa room saw advertisement offers foot massage chinese massage oit massage rmb respectively phoned spa asked foot massage chinese massage spa manager persuaded take foot massage chinese oil massage lady came room shown menue another type massage rmb asked english stick original plan later discovered nevertheless followed one ok attributed linguistic miscommunication overall good specialist field massage looked professional however end disagreed charge room insisted cash euro instead rmb service gave eur strange things began called manager manager sent room prostitute looking lady allowed room masseuse not inspected euro notes started offering sex services another kind massage imagine massage bed dressed underwear started happening front dressed blue uniform even list prices service descriptions said no asked said not money order kick said charge credit card said no started demonstrating brest etc etc etc clear not want services called spa manager without permission allowed room one prostitute looking lady shouted leave call secuirity left raise bed dress front looking admit hotel management may not aware outrageous spa workers became calmed day extremely outraged trust throughout hours journey franfkurt thinking unimaginable star facility thing happened',
 'specifically booked hotel close proximity beijing capital airport websites also stated hotel offers airport shuttle airport shuttle however woefully unreliable made reservation hours prior pick required hour notice waited minutes representative hotel met us told shuttle way delayed due traffic waited additional minutes finally giving paying taxi mind way hotel not see traffic arrived hotel minutes later shuttle still front hotel inquired situation conceirge informed us responsiblity find shuttle airport not way around spoke another guest frequent business traveler shuttle told us simply takes cab hotel inability incapacity coordinate logistics shuttle fact morning departure flight bell boy loaded luggage shuttle shuttle thereafter left airport without us unacceptable eventually hotel private van take us airport met luggage mess service hotel terrible never stay wanted stay close airport last night china minimize stress night returned u stay instead heightened stress level stay away',
 'needed place stay overnight transit city china interior flown afternoon way back u would fly next morning chose hotel location close beijing airport less minutes away paid rmb including breakfast taxi fare beijing airport hotel rmb always dread getting taxi airport short distance ride e low fare driver may queue hours hoping high fare center city driver not seem care maybe provision cut front line go back airport short ride taxi driver got little lost way fortunately hotel phone number showed could phone turned minutes away point phone call hotel nice modern clean comfortable room high quality bedding luxurious bathroom chinese new year holiday jan hotel eerily empty suspect primarily business hotel no business done cny holiday people travel leisure cold beijing january vacationers would opt stay middle industrialized area way airport staff friendly fitness center quite nice large big glass exterior window free weights weight machines tread mills couple ellptical machines couple stair climbers exercise machines individual tvs built fans fitness center also large pool though not use not spa kind guy special minute foot massage rmb tried nice two downsides hotel neither big deal remote location midst industrial park type area no shops restaurants nearby much anything see look want interesting leisurely stroll averse mini bars source diet coke candy bar forewarned not walk street convenience store english staff not great message light phone blinking instruction push button retrieve messages pushed button rang switchboard could not figure wanting eventually picked saying word quot message quot interpreted quot massage quot transferred spa amp salon went downstairs speak front desk thought trying tell phone broken uggh later discerned wife called put blinking message lights room phones rest stay overnight covered lights paper hotel offer free shuttle bus hour airport used one bus tv usual assortment english channels find asia e g cnn cnbc asia hbo',
 'hotel convenient airport internation exhibition center actually second stay first prior official opening hotel amenities would expect new property others mentioned extremely new staff not training would expect crowne plaza business shun yi area means stay rooms clean food not bad looking see sights beijing spring hotel downtown walk around',
 'hotel mod cons rooms cannot faulted not close airport taxi drivers no idea hotel service element not management must chinese not understand western values inacceptable charged western prices expect western service overcharged yuan something pointed member staff could not anything no authority remember spent nearly yuan stay yuan less call hotel manager hotel manager refused remove charge regardless wrong right customer spending unhappy charge immediately remove could paid principle avoid place unless not mind getting fleeced',
 'crowne plaza beijing intl airport hotel openned july side hotel brand new really gorgeous side staff members struggling english said staff gracious welcoming even providing tea checked several restaurants lobby bar gym business center broad band rooms day etc usual amenities hotel class room quite comfortable high quality linens tv multiple english channels including cnn hbo bath marble shower tub bottled water course even water not potable free shuttle airport hour ride takes minutes cny taxi good choice early flight worried traffic delays central beijing',
 'stayed place years liked past first visit years time property feels dated needs good renovation functional less would expect crowne plaza small mall nearby get restaurants next block unless take taxi someone drive not really good location unless visiting olympic green within easy walking distance breakfast buffet ok day ate packed service poor took reminders minutes bring new bowls took plates away quick enough refill coffee slow still bothers people smoke lobby hotels seem not problem',
 'stayed towards end september nights everything would expected class hotel comfortable impersonal hotel rooms quite spacious comfortable corporate rate included internet use not feel pinch pay per use internet users read reviews lobby large stench cigarettes since smoking allowed quite number nice looking restaurants lobby not try room facing courtyard ring road think little bit noisy oktoberfest promotion tents ground floor loud music bothering slightly also light sleeper like things absolutely silent next door hotel small mall supermarket specialty shops well food court food court pretty good affordable prices variety local food enjoyed eating number times good not eat hotel restaurants time food court right next door available light simple meals across road minutes walk also olympic park birds nest stadium watercube swimming arena quite treat able walk see amazing architectural marvels area generally quite safe spent one night walking around spots quite dark not feel threatened time taxis also readily available hotel overall one forgettable stays traveling business not necessarily bad thing memorable ones business travel usually ones something bad happened would stay yes no surprises everything expected',
 'hotel room spaceious nice decor clean well maintained things would like point firstly reason every night terrible smell comes drain tried close bathroom door light candle not help secondly never spoon table use every day asked waitress waiter spoon took minutes spoon arrived organising breakfast tables needed stated hotel indoor heated swimming pool always freezing cold water never heated steam room steam minutes wait minutes steam come sauna also freezing cold really need better system avoiding hair going drains shower fitness centre pool dirty water feets shower not good',
 'large group people company paid trip went beijing days hotel travel agency put us hotel clean nicely done not know price got since got packaged deal place bit far main city center minutes none traffic minutes walk olympic park place quiet well since places around closes small stores restaurants around closes well overall satisified stay however need internet trip expensive no free internet rooms pay depending time needed also business center floor english chinese computers use well also rent laptop copier fax etc need understanding speak english speak slow oh pool area also closes around not let anymore use people used pool clean quiet hotel gym also nice clean decided use yoga pilate supplies want use well breakfast ok not best especially lots people not able bring much variety food also asked fill water bottle took minutes may want buy water elsewhere instead give free bottle water per person day left room finally water hard water made washing hair not pleasant experience last time stayed shanghai hotel not problem',
 'stayed hotel attending conference nearby conference center nearly full week good things room good shape fixtures worked properly comfortable bed pillows choose good working desk set helpful service lobby good breakfast buffet nearby restaurants grocery store good peking duck place within walking distance ask concierge refrigerator room room service quick good qualitythings could better internet access bit pricey side rate listed not confirmation show printed confirmation get fixed location bit way major tourist sites exception olympic village sights general tourist itinerary would stay central location pleasantly surprised nice hotel good stay',
 'spent whole weekend hotel husband two teenage children attend conference time find hotel not good business also good choose family enjoyed spacious rooms breakfast swimming pool envirement yellowstone restaurant fatastic bbq dinner offered ungofetble staff friendly hotel near bird nest cubes walk',
 'stayed days business compared crowne plazas service maybe not scratch main complaint internet access expensive rooms every hours wlan cafes bars hotel not comfortable cost drinks expected buy high sit lobby access wlan not many seats positive side internet access made easy note service charge added every part hotel bill stay gym pool uder renovation march facility running pretty good new small shopping mall open north times tower metres main door visit zoe bar provide nice coffee cakes fair prices free wlan access concierge helpful overall problem language one location hotel perfect point view birds nest stadium water cube visit rmbs shopping needs nerve haggling clothing market recommended remember products probably iseconds use subway hotel get anywhere rmbs stretch airport express trips organised hotel rmbs visit great wall must even probably overpriced',
 'spent nights hotel not impressed first given two twin beds staff unable find king queen bed room us even though stayed nights pretty long stay rooms available queen bed higher rate unwilling give us since unwilling pay extra second unless olympic village right next hotel location not convenient hotel pretty far not much around need take taxi subway minutes away go attractions third needed get train tickets go shanghai hotels buy tickets small fee well upscale expensive hotel travel center would arrange airplane tickets crazy price staffer not speak english no train tickets ended sending post office get train tickets complicated given not speak chinese considering post office close hotel plenty staff hotels provide train tickets appalling pretentious hotel would not help guests common request simply ridiculous fourth rate way high got night one breakfast given location service provided fifth problems rate initially quoted us breakfast overcharged checking took one hour solve simple issues nice things hotel clean comfortable rooms staff speaks pretty good english nice albeit expensive per person breakfast overall would not recommend tourists far expensive get no help train tickets',
 'regular crowne plaza wuzhou last years offered great service facility bussiness till encounter incident recent stay sep sep tainted staff breakfast cafe staff preparing omellete chinese pancake rather rude five star hotel like crowne plaza ordered chinese pancake minutes not served interval reminders given staff not even offered appology hope hotel management look black horse tainted great hotel',
 'stayed congress nearby conference centre hotel excellent staff friendly helpful competent rooms spotless room service times day breakfast huge buffet cooks hand make scrambled eggs whatever wished breakfast consisted chinese english european food lots fruit etc coffee could better otherwise excellent would definately stay',
 'stayed hotel recent meeting held hotel excellent facility highly recommend rooms nice would expect price point breakfast buffet ample covers five different cuisines hotel gym pool great swimmer impressed pool long enough probably feet laps square enough flip turns ends hotel ring road close olympic venues want get beijing center eg forbidden city yuan cab ride took us minutes depending traffic not speak mandarin would recommend get chinese characters hotel name address printed paper arrive airport not taxi drivers airport could read english name address printed hotel website though great choice particularly need north beijing trip',
 'business trip technology park motorola nortel ericsson two week stay crown overall would say experience excellent staff excellent breakfast buffet amazing location decent stay beijing tourism wise destinations outside beijing towards north bit walk subway prob mile plenty taxis available shuttle folks heading tech park though thats nice touch kudos next olympic park thats pretty neat laundry really expensive pack accordingly plenty places eat close hotel drinks expensive little hint right next elevators quot staff quot entrance coke machine thats super cheap right door shhh overall excellent experience im easy please company dime',
 'stayed nights club level crowne plaza wuzhou hotel adjacent bicc main purpose visit beijing hotel looked impressive outside staff generally courteous helpful many speak english lobby alright except smell cigarette smoke lifts available visit undergoing renovation club lounge not serve food snacks limited variety drinks available room spacious however thermostat not working well even though cold outside room stuffy without much ventilation ended open windows let cool breeze room safe available bath amenities provided apples available room hallway generally not raving hotel would better stay another hotel price paid major construction undergoing adjacent lot expect noise night heard despite staying floor hotel max levels',
 'crowne plaza right opposite olympic stadium wuzhou hotel clean modern comfortable staff helpful possible quite often language barrier problems hotel several restuarants reasonably priced nice hotel staff assisted bookings visit great wall tianamen square forbidden city etc either via taxi tour guide several good restuarants supermarket shopping area minute walk hotel pool gym area also good',
 'crowne plaza wuzhou bit away central beijing situated right next olympic sports venues not far fashionable chaoyang district hotel impressive look feel lobby lobby bar superb staff friendly speaks good english hotel spotlessly clean looks new rooms spacious nicely decorated giving feel luxury view room least nice indeed',
 'nice hotel indeed high standard nice rooms surprisingly large heated swimming pool five minute walk hotel small shopping area restaurants definitely recommended beijing dew',
 'went beijing conference hotel right next bicc olympic village area not suitable people business downtown pleasantly surprised standard hotel spotless young polite staff lot initiative excellent restaurant etc deluxe room huge bathroom bigger hotel room tokyo everything worked impressed clean chinese national must say proud amazing progress country people bravo beijing hope not let us',
 'crown plaza wuzhou excellent hotel clean spacious well appointed rooms helpful english speaking staff breakfast buffet everything could wish western chinese including freshly squeezed fruit vegetable juices made order made great start morning brazilian restaurant excellent made welcome change chinese food stayed attending conference adjacent conference centre taxi ride center beijing however across road olympic stadium opening new metro lines next year perfect place stay',
 'hotel really star comparing nearing hotels star hotel really good service rooms rooms quite not fully luxurious average rooms always clean good smells beds comfortable everything worked room small side perfectly adequate three two adults one child breakfast really excellent foods almost every continents hotel location main drawback til minutes driving taxi center touristic locations change next year finish subway metro located right corner hotel case hotel best bed families weather air pollution july beijing really bad tourist go beijing october beginning november avoid comming summer months always recommend hotel',
 'stayed hotel january husband beijing business travel stayed three weeks found hotel nice clean service excellent stay please aware hotel not located downtown beijing tourist sites prepared take taxi stay not able walk sites hotel however taxis constantly dropping people hotel getting taxi take downtown not problem price not expensive one thing would like mention hotel within walking distance olympic stadium summer olympics appears close olympic activities beijing held planning visit olympics believe hotel close proximity events definitely enjoyed stay seemed favorite amongst business travelers hotel restaurants room service good breakfast buffet catered everyone international cuisines american european asian pool gym facilities nice would definitely stay return beijing',
 'stayed hotel nights rooms frankly tired need refurbishment however clean beds firm comfortable options king bed large king singles year old child roll bed offered worked well would consider rooms overheated able get window opened fresh air without doubt dining quot cafe asia quot outstanding run australian executive chef catering tastes cost reasonable rmb dinner buffet per person child free ate meals cafe asia diverse exciting fresh could not better outside would definately stay rooms lacked glamour compensated dining experience',
 'stayed one week end june attendance conference probably best five star hotel ever staff polite helpful one would expect chinese culture example asked plug adaptor chinese european came immediatly bringing variety equipment every posible scenario room service also fast good room large clean contained everything one possibly need breakfast also included everything reasonable person ask three restaurants hotel least found three used one next palm lobby excellent buffet dinner includes great variety good quality wester easter cuisine staff restaurant also polite efficient times english not good understanding two restaurants cantonese southern china meat dishes not try buffet completely covered friends area hotel located rather rich upcoming shops large supermarket less walk hotel olympic stadium host olympic games near hotel hotel minutes depending time day tiananmen square given cheap taxis china good location',
 'stayed hotel using rewards nights hotels priority club points hotel voucher travel agent staff vip floor difficulties comprehending simple questions english deal assistant managers order get reservations clarified stayed eleven nights staff not resolve hotel voucher reservation problem day check spend several hours time requesting staff clarify problem problem attitude dealing staff front desk lobby level difficulty exchanging traveller cheques canadian american currency front desk ended walk nearby bank exchange travellers cheques better take amount needed atm machine lobby hotel comfortable otherwise rest staff restaurant fitness room pool housekeeping concierge provided excellent service hotel rooms clean carpets rooms hallways could use washing approximately minutes outside downtown core cost rmb travel taxi places book quot club quot rooms rate includes breakfast upstairs club lounge downstairs restaurant club rate also includes cocktails afternoon use internet services',
 'sorry english due bookingerror cp qingdao spent night cp park view say treated like vip hotel big club room perfect breakfast nice personel internet problems solved within moment location outside center beijing therefore changed cp center no problems club manager perfect recommend business',
 'travel beijing often stayed several hotels years one great attentive service clean comfortable rooms friendly staff good set restaurants lots really good restaurants close well local flavor especially hot pots peking duck concierge knowledgeable helpful terrific beds pillows great bath robes good value money',
 'november spend couple weeks business trip asia also went beijing company booked crowne plaza park view altogether really good stay experience hotel pretty new facilities would expect five star hotel couple asian restaurant big pool etc liked best hotel brazilian restaurant though longing meat asian food got waiter comes table slices much meat sausage etc want thought pretty cheap eat deal well recommended meat',
 'aside location hotel superb impressed receptionist mr tim tian check checked unconventional time morning hotels would not able accommodate us hour mr tian must seen tired let us check earlier usual room spacious clean bed comfortable dessert room service lacking guess not high expectations buffet breakfast great excellent selection strong coffee would better value money internet wireless free currently charge rmb hours hotel much way parkson opening next door sure area much happening soon would given star rating service concierge needs improvement storage far away takes forever retrieve stored luggage guess reason bus boys often walking storage area absent concierge counter',
 'hotel relatively new room spacious staff obliging buffet great lot choices thing not earn hotel full marks location almost middle building sites near major ring road quite isolated us like wonder around hotel soak local admosphere use public transport underground quite hidden near hotel took bit searching find entry however like taxi location going fine',
 'definitely great hotel luxurious staff cater whim drop hat rooms large beds comfortable bathroom really good plenty room complimentary bathrobes slippers etc reason hotel good view food fabulous buffet breakfast everything anything could possible want restaurant evenings also buffet cleverly sections food different parts world italian indian etc every palate catered example not lover chinese food overall hotel excellent location ok guided trip location not issue picked dropped every day',
 'amazing hotel impressed rooms bed comfortable comfortable bed back home wonderful night rest buffet breakfast world good selection western chinese cuisines front reception staff concierge bell boys spoke english would definately stay hotel location little bit way not much see within walking distance hotel however hotel excellent would recommend',
 'nice hotel new fresh rooms pretty big trendy design really liked bathrooms separate shower tub natural stone glass cool window tub breakfast really great weekdays however not well maintaned weekend seems like stopped refilling cheese juices fruits even still one hour closing breakfast not downtown hotel location ok not bad reviewers written even though contruction going everywhere around hotel typical beijing restaurants within minutes walking distance one really good local restaurant serving typical peking duck hotel concierge service great helpful everything front desk staff also service minded flexible hotel nice spa swimming pool saunas finally reviewers stated taxi drivers hard time finding hotel make sure note hotel phone number name address chinese letters show driver',
 'family spent days total crowne plaza sun palace hotel may two different periods basic premise choosing hotel allowed kid room seemed like new clean hotel great price value hotel not disappointed one bit fact came think hotel quot temporary home quot really able relax refresh long days sightseeing best thing hotel definitely service top bottom everybody extremely nice helpful friendly two kids aged immediately given lots attention staff front desk concierge bell staff hotel management called us name entire trip concierge really tried hard help us getting train tickets ahead stay another hotel another city refused us rooms brand new comfortable nicely appointed tastefully done hotel still bit work process adjoining complex houses ballrooms event facilities restaurants spa two restaurants chinese open italian restaurant yet opened knock read hotel way yes no not not close center beijing center mean forbidden city hotel third ring tell another five years landscape look lot different today lots construction going nevertheless trucked family neighboring subway station minute walk town rather quickly e one transfer surprised really good restaurants area within walking distance not kind hotel going leave morning come back lunch leave afternoon pretty much left gone morning evening came back night pool great kids kiddie pool hot tub looked undergoing renovation able sneak corner lap pool swim young kids tried two restaurants fairly expensive par western restaurants would cost us local restaurant would cost us hotel expected food good good sunday buffet lots asian fare chinese japanese indian chocolate fountain boot evening live music lobby everyone spoke english taxis waiting take us town ever wanted go hotel one issue cab flat refusing take us hotel place near zoo attribute mostly golden week mad house not actual location hotel hotel easy english chinese map directions give cab would highly recommend hotel people looking great hotel great value think hotel finished operational combined neighborhood fully developed probably looking rates twice high least',
 'stayed week not say enough food best buffet diiners breakfasts world room huge spotless great beds sleep hard days sightseeing staff friendly helpfull shall back',
 'picked hotel location close son boarding school subway lines love china sure nice amazingly clean new hotel large beautiful clean pool fitness center compared hotels area amazing value best pool experienced china clean comfortable rooms comfortable beds high quality buffet breakfast plenty fresh fruits omelets pastries short walk subway line ride anywhere need go pay extra internet new not gps yet hard find already booked go back',
 'spend three nights hotel january january upon arrival greeted bellhop check breeze room nicely arranged modern convience sitting stone stool shower big plus wife utilize gym indoor pool hotel free weights treadmill keep us gaining much weight indulging good chinese food breakfast every morning lobby restaurant included room breakfast good choice american japanese chinese however thought dinner buffet bit overpriced food not good never chance dine two restaurants establishment yunan cusine cantonese seafood perhaps next time around plenty restaurants near hotel short cab ride would get negative part particular hotel brand new cab drivers required us give specific direction get hotel overall liked hotel price per night service new',
 'stayed nearly days looking apartment price good hotel rooms quite nice definitely star decoration however location hotel not convenient close nothing except construction sites cannot go evening walk nothing see no restaurant no shops nothing no taxi queue hotel someone get one street hotel one way street along expressway get taxi wish city center ring road taxi going opposite direction results detour hand subway walking distance best way get around take taxi back hotel even show driver hotel business card no clue time help driver limited mandarin case not mind location willing take subway ios great value',
 'recently spent nights last week pleasantly surprised size room amenities good breakfast buffet chinese standards includes many pastries indian section chinese section japanese section juice fruit salads hot foods baked beans broiled tomatoes mushrooms meats order eggs also waffle pancake section never good breakfast next days stayed floor glass shower door leaks floor gets much water reported throughout friends rooms views side hotel covered many national bird china crane construction',
 'new opened august hotel beijing north east got yunnan theme business high end focus times seems staff waiting serve guests hopefully improve becomes widely known rooms comfortable large bathroom rainshower head separate bath reported couple minor maintenance issues fixed efficiently graciously within hours surrounded construction activity looks little isolated cannot hear construction tho wont last long given beijings phenominal transformation rate easy access third ring road headed west one way road system makes hard reach travelling third ring road easterly direction minute walk subway station shaoyaoju got electronic swipe card travelled easily around city subway good graphics english support figuring get taxi rank quickly gets cab want door door service food beverage dear side friendly staff plenty english speakers not test languages sorry',
 'march stayed beijing sleep forbidden days beijing place center city nearby tienanmen forbidden city hotel good clean staff quintly go back beijing absolute stay hotel',
 'roomin may stayed budget queen booked agoda night including taxes room half basement fact basement small window top ceiling drapes however reach top ceiling sun rose bright no elevator get basement lug suitcases stairs room small enough space queen bed small desk one chair bathroom also small no tub everything clean plumbing rusty bathroom two sliding doors provide much privacy bed hard standard asia no wireless connection basement provided lan line room used connect worked slow room small flat screen tv english speaking channels blowdryer hot water boiler safe aircon worked well servicewe asked change sheets one night night stay not refilled toiletries every almost night asked simple map beijing charged us yuan map normally get free filled advertisements not friendly ask anything english good enough get basics locationthe hotel located tiannenmen east subway station wangfujing station minute walk possible walk ticket booth forbidden city minutes snack market night market minute walk hotel got breakfast mall wangfujing street bread talk good never tried hotel breakfast dinner went dumpling place nanheyan street north hotel minute walk cheap delicious dumplings night basement room finally pretty pricey beijing otherwe traveled summer palace via subway recommend not tight budget subway ride interchanges took hour hire taxi get bagou last station summer palace none would take us short distance using meter take bus bagou station walk took us minutes walk entrance another walk east gate entrance return trip took bike drawn carriage told us yuan subway station arrived told us yuan two people ended getting huge argument unpleasant',
 'stayed nights loved area wonderful hotel staff helpful graduate student budget price right felt like getting first class treatment one night one staff member even walked us main street flag us taxi make sure understood take us speak excellent english breakfast costs extra yummy interested eating hotel',
 'stayed two nights october standard king sized bed upper floor bed hard shower clogged carpet dirty certainly use makeover size decent windows no view close elevator hear door open close staff helpful depending get asked map one would tell need buy another would offer free lobby nice clean pay effort rooms aside everything else great location fantastic others indicated close lot attractions shopping buffet breakfast plentiful lots choices love buffet breakfast overall good place days make sure get room far away elevator',
 'hotel wonderful location easy minute walk forbidden city wangfujing metro station family room large comfortable good breakfast included staff helpful beds hard taxi drivers not know hotel yet take advice previous reviewer not regret staying gem hotel quiet oasis buzzing city',
 'got recommend hotel trip advisor not disappointed department great location good staff free comprehensive breakfast choose carefully great room also negatives proved true hard beds taxis seem difficulty finding address hints want room move book family room plenty space well equipped not expensive problems getting taxi recognise address ask take wangfujing mall drop easily walk side roads bring across street hotel crossing lights use beijing buzz location key seeing city well',
 'budget travellers concerned finding quality affordable accomodation central beijing without staying hostel hotel quite possibly amazing combination hotel central wangfujing st minute walk east tianamen square mao maseoleum forbidden city minute walk west right middle hutong plenty eating tourist sites visit foot hotel set courtyard lobby restaurant nice open clean stayed underground room perfectly fine past sunset nights view not neccesary bathrooms decent size asian standards bed also comfortable room internet connection tv mini fridge hotel offers tours major sites short money suggest looking tours offered forbidden city hostel minute walk north hotel booked day trip walk great wall jinshanling simatai good value not suggest taking black taxies hotel much expensive take look main street tons taxis driving around',
 'went stay days inn till sept kids aged room given family room queen bed single bed room quite dim table lamps ceiling lights breakfast good location minutes walk popular shopping wangfujing area hotel staffs helpful especially lady name may helped us make itinerary stay',
 'located main road makes quiet location right heart beijing one block forbidden city access beautiful garden staff helpful rooms kept clean comfortable rooms restaurant hotel bit overstretched one night eat curfew imposed authorities preparing big cpr celebrations food ok took arrive perhaps not normally many guests time plenty restaurants nearby night food market ten minute walk away',
 'hotel perfect place near get tienanmen square next wanfunjing road minutes metro station room nice breakfast ok china standards people reception always kind ready help spoke quite good english well thing didnt like visit arranged us great wall ming tombs guide didnt get us tombs small museum stoped two factories make us shop long time hotal good choice quite cheap offer',
 'double rooms little bit small persons chair good equiped tv electric kettle coffee tea minibar reasonable prices bathroom black dots mold room service ok breakfast buffet ist great chinese western food best weeks internet access rmb hour ok printed page also rmb people front desk friendly helpful speak sufficient englishbruno und helga germany sept',
 'booked last two rooms traveled another couple offered ispecial quot price not realise rooms half floor rooms means mostly ground end natural light trying get short window made room dark day almost need tourch felt pretty dingy nights ok carpet also pretty dirty power points fittings cracked not fitted properly would try place location great location definately not half floor rooms even another short stay rooms might better beds also hard no worse asian countries',
 'words location location location hotel mins walk tiananmen square forbidden city major shopping restaurant district opinion cannot beaten rooms comfortable quite standard lcd tv air con etc no internet access husband could get free wifi lobby hotel restaurant bar free parking offers loads info tours shows sights husband paid little extra went private tour guide great wall ming tombs fantastic day guide fab also booked tickets kung fu show would definitely recommend amazing staff not amazingly friendly helpful needed would get us taxis etc next hotel also charming little park connects two roads lovely stroll time needed not expect overwhelming hotel experience days inn know comfortable well informed one best locations possible not',
 'stayed nights july paid per night agoda amazingly good deal room clean location perfect minute walk forbidden city tiennamen square problem beds rock hard not get greatest night rest aside everything great also able keep bags hotel desk day check thanks days inn',
 'hotel recommended guidebook great value right rate around us dollars located minutes subway station several attractions forbidden city tiananmen square famous street food location one caveat cab drivers hard time finding variety places tell cab go nearby rooms hard beds like find hotels china breakfast buffet included room price varied substantial rooms small sufficient staff front desk moderately sufficient helping questions charge rbm hr internet get free wireless lobby',
 'nice hotel good value money good central location near subway good links sights quiet room good facilities',
 'living shanghai last week stayed hotel cleanliness place not really accurate however happens talking dirt last day mobile phone dissapear drawer spanish phone not really using china not take no time report police flight trust hotel security staff week answer got watching video recordings people entered room house keeping staff no one saw phone draw conclusions',
 'arrived last night not record reservation even though printed confirmation dayinn com site booked room gave us tiny old stale morning asked different room new room gave us exact little bigger room would not bad except paying night since western hotel considering price expecting something much nicer plus tripadvisor reviews could stayed chinese hotel would exactly quality half price days inn could get room much less would worth staff helpful patent us overall no different days inns us tv nice walk main road get taxi',
 'parents stayed nov could take sights beijing perhaps experience little biased based upon unpleasant arrival flew guangzhou comfortable temp freezing beijing father left behind suitcase winter clothing not mention us already sick seemed flu flagged taxi airport great difficulty understanding hotel despite map name written chinese made calls hotel showed frustration finally made minutes overall location pretty good extreme close proximity tiannamen square forbidden city would not know located looks like dark alley extremely quiet wangfujing also streets away remember check great cheap eats mcdonalds also located not try take pictures inside yell first room placed lights not work seemed pretty dark inside room asked manager switch rooms kindly obliged second room not much better least one small lamps worked like bright rooms not expect place think lamps kept us falling top one another mornings late night room extremely cold asked turn heat apparently law effect beijing could not turn heat nov day scheduled leave regardless kept trying managed get little heat come wall unit extremely weak would leave day touring would not come back f degree room restaurant located inside hotel always ventured eat tourguide warned locals take advantage know foreigner guess expected family chinese speak cantonese dialect not used outside hotel woman sold corn cob tried price yuan dad heard accent overall days would say pretty good bargain since primarily see couple main sights days would probably reconsidered hotel merely served place shower sleep no real amenities could see',
 'spent three nights hotel recent visit beijing got good price booking ctrip com taxi charged yuan airport includes toll fee driver little difficulty finding hotel located side street walking distance tiananmen square forbidden city wangfujing street subway station front desk staff helpful friendly not really impressed quality room hard mattresses areas room need renovation however used room sleeping night busy schedule day time breakfast buffet western chinese food really enjoyed considering price paid location really happy stay hotel',
 'partner stayed checking website minute walk tiananmen square forbidden city minute walk direction wangfuling shopping street one warning not use taxi hotel wave one front street much cheaper also beware locals front waiting take bikes take long way want go demand lot money threaten police told us price got square demanded staff bar friendly happy fantastic buy one get one free nothing much trouble walk shopping mall pleasant walking street market although stuff stall',
 'using days inn forbidden city free internet type recommend hotel anyone visiting beijing minute walk tiananmen square forbidden city minute walk direction wangfuling shopping street ideally located sightsee er rooms clean modern affordable stay next time beijing recommend hotel one',
 'nights last april really liked location breakfast size room cleanliness amenities also flat screen tv minifridge safe box room two complimentary bottles water everyday room far everything perfect complain related day buffet lunch hotel good unexpensive yuan charged yuan bottle coke costs yuan streets decide lunch hotel check price beverages first bad surprise like anyhow recommend hotel',
 'spent nights hotel gt read thru couple reviews generally agree read room small hard bed reasonably nice fridge safe altho never spotted hair dryer really right around corner tianammen sp square forbidden city wanfujing sp walking street etc nice spot independant travelers found staff part reasonably friendly including front desk restaurant business center probably would preferred sell tours tickets never rude dismissive booked directly thru days inn website thought good rate around per nite included quite decent breakfast buffet western asian food changed bit day day appreciated last included breakfast china hotels also dinner room service hotel times fine would steer away little convenience shop hotel buy drinks one multiple convenience stores stands main street outside days inn one restaurant faces also no problems checking desk may partially due booking thru days inn website generally prefer booking directly hotels rather parties much lusher appearing hotels around corner would weigh price amenities days inn against hotels making decision short pretty good no reason avoid not sure whether need make mad rush either carpets oddly messy hallway also two incidents people housekeeping man trying enter room keep bolts room',
 'wife spent three wonderful days days inn staff efficient courteous spoke good english hot breakfast good location convenient close historical places interest tours efficiently arranged hotel staff rooms clean adequately furnished perhaps air conditioner could better placed got draft throughout night shall definitely stay hotel next visit beijing recommend highly',
 'stayed days inn forbidden city week hotel difficult find not address chinese even taxi drivers trouble finding week arrive hotel looks inviting not reflected rooms booked special rate arrived told old would get new rate several discussions finally told would check booking service end received initial rate staff speaks poor english might enough comes problems quite difficult room might hygienically clean carpet stained bathroom not look inviting houskeeping good job though not feel uncomfortable not try food believe couple bucks could gotten something better',
 'hotel staff amazing helpful always willing assist stayed days chose budget room nice n comfy small rooms underground floor small window top no views room included lcd tv channels couple english channels kettle tea bags no sugar milk hair dryer provided safe room small closet enough hanging clothes torch side drawer free paper slippers free bottles water per day bathroom ok condition inc complimentary toothbrush n paste comb shower gel shower soap shower cap two shower heads removal rainforest type no mini bar fridge no iron requested one came ironing board free charge ac room ok worked fine bed really hard asked another quilt slept helped lot location really good litteraly minutes away tinamen wangfujing street careful bike taxis hang around guys charge per person per tour avoid also head towards park near tianmen square careful chinese art students ask come college view work kindly refused approached girls story guess kind scam',
 'front desk helpful arranged car great wall provided recommendations restaurants little things make stay extra special like good breakfast long day walking exploring buffet offers fresh fruit mixture western local breakfast dishes helpful wait staff omelet station excellent location hotel great close subway stop tian men square forbidden city lots shopping restaurants',
 'stayed early march three nights business conference city proper first others mentioned hotel small quot days inn quot name may recognizable westerners cab driver likely not know hotel however no fear print good map sufficient details taxi driver use hotel staff pleasant try best accomodate needs one note caution done business almost every corner asia note china still emerging getting used international standards quot guest service quot mean looking flexibility say late check early check without charge forget not not want help system structure not yet support things everyone friendly enough translated directions notes could get around others mentioned single best thing place location honestly say excellent every measure walk either wangfujing tian anmen east station make connections almost anywhere city taxis plentiful right major roadway take stroll front tian amen square take picture front famous picture chmn mao tourist walking shopping street wangfujing away lots shops chinese western restaurants found hotel fairly new property made two buildings main building also houses restaurant rest hotel services second building steps away main building guest rooms one note hotel cheapest quot budget quot rooms second smaller building called first floor however one odd feature first floor rooms actually ground thus window near ceiling small looks ground kind like living house basement kind thing bothers check room not eat hotel restaurant many good places eat reasonable prices around hotel want eat rooms impressive price modern features excellent bathroom great water pressure split c firm bed goose comforters clean well maintained standard good hotel verdict would stay no questions asked',
 'stayed days inn forbidden city beijing days visiting beijing hotel great cab ride airport took minutes cost driver no idea hotel located luckily map hotel phone number called hotel spoke driver took us without problem hotel location best feature minute walk forbidden city tienanmen square wangfujing street also many places eat around hotel also plus us since ate lot traditional foods checking breeze took minutes staff front desk nice spoke decent english rooms small nothing really complain two medium sized luggages managed fine vacation explore new things not let small room ruin room wired internet not best connection speed sort slow skype connection kept disconnecting free really not complaintheir breakfast buffet delicious highly recommended serve western eastern foods think definitely worth overall would recommend hotel friends family would stay budget',
 'husband spent seven nights days inn forbidden city recently wonderful holiday beijing helped no small part choice hotel many people written hotel less minute walk tiannanmen sq wangfujing street ideal vast city visitors burn lot shoe leather checked relatively smoothly main hiccough booked directly daysinn com website said two breakfasts per room included rate upon arrival no one hotel seemed know not ideal debate long flight hour time difference facilitated showed receptionist print breakfast per person otherwise brilliant week beijing ate wonderful meals one particular stand restaurant called source located banchang hutong dianmen dong dajie would really recommend enjoyed great company awe dynamism place city contrasts full culture enjoy visit',
 'took sleeper train beijing friday night left sunday night needed room one night despite arriving able check us quickly also helped us arrange transportation great wall mutianyu recommended good restaurant dinner came back although unassuming outside beaten path days inn forbidden city close many restaurants shopping also mile half tienanmen square room small no closets hair dryer one night could not asked anything better',
 'stayed days nights february must say impressed well located half way forbidden city wangfujing street walk either per reviews read taxi driver difficulty finding place even though name address amp location map chinese would give place star rating room clean modern bathroom free broadband room major plus reception staff always willing help always least one staff member available good english skills buffet breakfast good yet slightly pricey convenient next time stay beijing days inn definitely top list places stay',
 'nice time hotel staff nice food good varies every morning except bacon',
 'reviews trip advisor really helpful booked dayinn hotel reading reviews site would say satisfied hotel rated star would give star room cozy clean modern bathroom spacious like shower new type rain thing reception not big elegant five star hotels give efficient service buffet breakfast good also recommend lunch buffet nice not pricey place located center busy district convenient places tourist attraction like forbidden city tiananmen square wangfujing shopping district walking distance not worry mins walk always take cab around cheap not burn hole pocket lastly famous peking restaurant quot quanjude quot located wangfujing ask reception help call restaurant advance reservation sure seat reserve go else place always packed travelers wait long line overall nice experience staying forbidden city days inn hotel',
 'family stayed days inn forbidden city dec overall would recommend hotel used idea days inn us motel grade quality well particular days inn much better typical us days inn probably like holiday inn us total rooms twins varying sizes space others unfortunately charged price location pretty good since close subway wangfujing area strange reason female receptionists much helpful male ones opinion entire family us female receptionists seemed willing provide assistance looking stay near wangfujing area would recommend hotel need good basic hotel beijing area would recommend ibis sanyuanqiao',
 'stayed hotel march cab driver difficult time finding hotel entrance little awkward address written mandarin cab driver still difficult time finding hotel believe drag bags alley bit get front entrance hotel great location close tianmmen square forbidden city also within walking distance wafujing able take short walk watch flag raising tiananmen square hotel staff helpful part not necessarily fluent english could speak enough able get check hotel room nicer expected washroom nice room small not expect spacious room price',
 'family four couple toddlers days inn forbidden ideal comfortable walking distance wangfujing forbidden homey atmosphere friendly people hotel welcome respite every time one arrives day long tour bedroom warm cozy bathroom not exceptional spick span broadband wi fi restaurant offers tsingtao yangjin beers good nightcap food superb bit expensive worth hats sonny took extra effort serve guide butler friendly courteous waiter restaurant owe rmb taxi ride asset hotel keep',
 'returned solo travel days days inn forbidden city beijing quiet yet not far main roads location fantastic minutes walk wangfujing tian anmen sq etc subway station bus stops buses goes many places interest nearest subway tian anmen dong take exit b turn left walk along chiangan dajie crossed one main road turn left junction nanheyen dajie walk minute see inn left area safe room clean amp cosy staff friendly helpful overall would say beyond expectation',
 'days inn forbidden city beijing really good hotel good people excellent location really everything going wonder cant rate highly fact terms value money hotel potential best beijing class many good points including great housekeeping good location free internet isnt even really anything wrong either explain things dont things bugged basic easily fixed issues prepaid week stay trip adviser site confirmation money received booking confirmed turned not allowed check paid rmb bond flown hours travelled train cab hotel morning didnt cash pay credit card instead raving review arriving hotel getting room immediately instead negative experience left able get credit reversed easily however could handled much better advised earlier not uncommon ask copy credit card would happily agree requiring cash not good practice based review specifically booked deluxe room view adjoining hutong however no one told reception room not available check told would moved later day available week still room started perfectly comfortable room small bathroom almost bigger bedroom basically say something going happen someone ensure happen also booking system able record requests front desk staff know requested european new years eve asked front desk locally could go celebrate told didnt know foreign tourists arent major market ironically rang another hotel used previously beijing gave us list activities also arranged new year trip us free charge surely must central visitor information record things could posted lobby even better task member staff good english keep date offer alternatives guests looking things sell peoples tours commission could even make hotel money dont get started promote overseas not market room service no problem paying price plus additional service charge however adjoining cafe restaurant also service fee anything ordered even soft drink thought could built price item however prices already pretty steep compared adjoining restaurants glass local beer effectively costs services fee yet bottle maybe three glasses many local restaurants little rmb shop next door didnt even breakfast paid meal two nearby main course evening would cost us paid two course meal drinks another restaurant tried take taxis forecourt often quoted high prices setting example trip drum tower two taxi drivers forecourt wanted fee walked flagged one outside paid meter seemed small scam drivers parked foyer charged foreigners excessively would recommend days inn forbidden city others yes guess good place good team people ideal would stay needed',
 'hi stayed hotel couple days location definately good spend two days visiting places within walking distance hotel hotel new well maintaines neat clean thing negative hotel size room quite small hardly place walk luggage bathroom nice big proportion room',
 'stayed hotel year ago still brand new loved one favourite hotel stays ever compare budget hotels one fact one two days budgeted sightseeing got comfortable fluffy duvet watching news flat screen tv lost track time not leave hotel lunchtime not even regret instantly felt like bedroom home decorated style like hotel crisp white linen clean neutral carpets flat screen tv mounted wall glass shower door big mirror functional minimalist not kitch mouldy top add small room big enough one person perhaps bit cramped couple personal extension work trip moved much posher raffles hotel road days later work expense stay missed days inn much cosier occasional language problem growing pains early days hotel asked plug adaptor uk plug first evening not one not understand not move forget later evening several hours later knocked door sourced one quite touched eagerness actually also booked room internet called directly dubai confirm booking not understand need not worried arrived showed printout booking well room service friendly swift internet access room free breakfast bit uninspiring price not mind plenty eateries area location perhaps best right top forbidden city well food street upmarket malls etc reason fancy hotels like raffles grand hyatt located district days inn get experience area budget highly recommended',
 'returned beijng days inn forbidden city place stay walking distance tiananmen square forbidden city wangfujing street great spot visit beijing staff nice english friendly feel like home',
 'location good minutes walk either tiananmen wangfujing closest subway tiananmen dong minutes away location quite quiet however construction site right next window started working moved room side building ok budged rooms basically ground level small windows near ceiling means rooms quite dark rooms also extremely small still ok value plus side room safe could fit quot notebook hotel ok shape staff friendly breakfast good not exactly cheap not sure would stay next time may stay days inn joiest',
 'hotel perfect location see beijing easily walk forbidden city tiananmen square hotel adequate days inn newer property opened already falling apart shower leaky mildew carpet room stained stayed many worse places seems like cut corners maintenance upkeep staff helpful decent english hotel breakfast person family four walked street morning nearby dumpling restaurant ate well total not better location likely better price traveled family would likely stay spouse would likely look elsewhere',
 'stayed days inn nights october november pleasant stay hotel standard double room floor nice view hutongs window room nice modern normal size one queen bed not big comfortable flat tv screen offered english channels channels chinese everything room clean except floor many hair floor bed hotel offered slippers used hair floor not problem breakfast not included payed every morning little expensive big selection worth payed around yuan per person staff nice speaked english great want ask something booked tour great wall reception not remember price quite cheap tour fun haved hour wall little would recommend hire cab private tour wall instead reason trip china actually mother birthday birthday staff left really nice birthday cake room got real surprise got back room evening discovered cake definitely recommend stay att days inn hotel nice minutes wang fu jing street minutes forbidden city always cabs outside hotel street complaint hotel deposit hotel wanted first day checked not know normal china thinked little strange staff said deposit one day yuan asked yuan deposit stay per day really not understand give yuan deposit not fun could spend money vacation back checked going home could not spend really stupid least think thing not liked hotel going stay hotel bring extra yuan deposit not think going regret book hotel great disregard deposit',
 'stayed nights wife found pleasant surprise perfect location right near tiananmen square forbidden city wangfujing shopping district hotel quite modern clean staff helpful overall exceeded expectations not star hotel room ground floor slightly small quite cosy everything looks new modern everything needed no no less problem room window faced rear hotel fact hutong area mornings quite noisy could not open curtains otherwise people could see overall enjoyed stay could not recommend better place',
 'stayed days inn forbidden city november location really good minutes walking forbidden city tiananmen square hotel not good room hot heater asked staff adjust nothing done turned heaters room central heater enough keep room hot open window breath construction right front room workers used work making lot noise shower bathroom mess water entire bathroom flor box leaking carpets dirty breakfast not included expensive offer',
 'near tiananmen square forbidden city rooms could little bit bigger bathroom door bad staff friendly helpful',
 'looks days inn tried go upscale pretty hotel problem looks already years old much love china spent last holidays seems ability make new things look old used see new terminal not sure related materials use poor cleaning mass people using facilities back hotel pro prefect location min tienanmen main shopping areas min subway stop nice building friendly staffcontra mould tiles corners poor cleaning possibly material faults underneeth sink dirty plasic mat shower no heating need heat aircon blows face top bed construction site front hotel first room changed waking carpet stained quite places doors not close properly toilets gap roommate share bowel movementsas said changed rooms cleaning remarks valid feeling better materials easier clean mantain hotel could got not close eye cleanliness feeling',
 'really good hotel recommended pro super location near forbidden city tianmensquare atm available lobby friendly staff lobby bikes rent shower good clean rooms con expensive breakfast go closest mall breakfast hard beds ask staff extra blankets lot softer stayed days inn two times first time budget room second time deluxe room rooms identical layout difference daylight budget one ground little windows',
 'excellent locaton helpful staffs good price buffet breakfast good lots fruit coffee strong try get early best time else might not get table room stayed first week second floor late afternoon got stuffy hot asked maintenace people fiix air conditiont told us ac shut rooms central control could not help us next week took trian xian please beware not ever go class nightmare bunk beds stucked small room people room us loud rude shined shoes feet away face not one man took clothes except underware walking back forth washroom facility train scary dirty smelly no water stayed xian days polluted city following week came back beijing stayed days inn rest vacation time room better price bty visiting beijing please make sure tissue toilet paper time washrooms restaurants provide no toiliet paper',
 'great hotel good service clean rooms small comfortable hotel best area minutes walk tiannamen forbidden city staff kind always posible find least one speack good english service desk good smile de breackfast tasteful necessary start day good feeling reccomend every one great experience convenient price',
 'believe staying many days inn around california best ever not usual days inn quality like star hotel hotel others described tripadvisor convenient location mins walk wangfujing tiananmen mins walk mtr station bus stop right corner hotel takes way directly olympic park ask guy front desk happy help booked hotel website beds room actually price bed superior room already specified arriving late got check fast easy no hassle gave us room floor got already tired heavy luggages entered room found bed went back loby asking beds room travelling mom showed us another room floor close lobby said room nite really small one u hardly walk putting luggages noisy people walking back forth corridor went back room floor front desk agree get us another room night unlike reviews found room bed really huge plenty spaces thing like huge bathroom actually put bed bathroom right actually think make bathroom smaller make room larger see picture even large bathtub put persons used daily long walk everyday beijing city perfect room couples guess every room varies stayed tell get room prefer larger one love room told rest stay help front desk since e knows mandarin basically not ask arrange transportation nice friendly breakfast not included room thats fine would love trip local foods around corner rmb persons rather price hotel dumpling restaurant north hotel saw many customers days inn go breakfast bed conformtable unlike commented hard found bedsheet soft nice clean tv several channels english like cnn bloomberg think enough not tv enough fed world newshave business center use computer mins laptops actually free go online room tho provide wireless cable lan slippers provided look drawers really really nice chinese style park right next hotel day always get walk park sit relax see many locals relaxing held back hotel one day tried ask front desk guy arrange taxi us go dongzhimen taxis always standing hotel see everyday hotel staff said go take taxi went straight driver refused take us simply becoz distance not far away told us take bus hotel staff stood pretending know nothing guess chinese usually us foreigners probably fine offer go jewelery shopping not like suggesst go street take hand jump taxi not refuse already sitting inside cab since hotel right next hutong lived locals usually wake early like morning usually talk loud neighbors sometimes bit noisy even not open windows tv kind small comparable size room said dont come tv fine not enough light room dim time not big problem not stay timeall nice hotel definately stay warned need beds room call ahead make sure get one floor not try stay floor noisy price not ask',
 'convenient location near forbidden city tiananmen square wangfujing street min walk tiananmen east metro station bicycles rent useful beijing monumental scale note cheapest web rates basement rooms little small dark sightseeing whole day need clean place sleep breakfast also included cheapest rate lots places within walking distance atm machine lobby also useful',
 'stayed days inn beijing days chinese national holiday week definite plus point close proximity tian anmen plaza forbidden city also major shopping street wangfujing street main street away centrally located historic sights subway stations makes easier commute places interest like summer place temple heaven direct bus no outside hotel night would guard patrolling main entrance hotel enhancing safety price paid nightly good value location services offered hotel staff hotel offered day trips reasonable pricing bikes could rented well enjoyed stay thoroughly',
 'location really good rooms quiet staff friendly rent bikes small mountain bikes room looks nice made china years everything little bit run shower door fall carpets dirty service good fixed door within minutes choose budget rooms like know rooms cellar small window quiet wet not sure good health cannot stand mouldy rooms sum nice stay not two much money',
 'stayed days inn hotel september nights overall pleasant experience hotel great location really central minutes walk main sites room really modern big bathroom great shower although bed quite small hard breakfast not included rate paid one morning wasnt really worth price shopping centre minutes walk hotel loads choice breakfast cafes word warning hotel great wall tours stop jade factories similar not direct may better independently easy organise staff hotel friendly helpful internet access useful',
 'booked hotel website arrived helpful providing information letter confirmation visa arriving provided hotel credit card details secure booking nothing deducted arrival check quick shown room clean check took credit card took cost room nights well deposit not actually put discovered check little confusing seemed ok days later no charges registered credit card booked deluxe queen room size room not matter imagine would quite cozy especially luggage bed definitely double size rather queen linen towels bathroom good quality appreciated bathroom pretty clean stains corners not bother shower great awesome pressure something many hotels price range not provided essentials toothbrush comb shampoo etc slippers closet also safe closet found useful room requires put key slot operate electricity think great means lights air con not rooms not use air con effective little noisy first started mini bar room drinks chocolates minibars overpriced comparison local prices still nice access hotel provides free bottled water daily pleasant courtyard front nice area sit beware mosquitos night though one day actually left camera accident realized hours later one maintenance workers handed reception great relief really appreciated honesty would advise avoid hotel restaurant costs really tired one night ordered grilled chicken burger get fatty fried thing almost inedible expensive also breakfast not included rate one morning paid breakfast ok expensive food mix western chinese food location best thing hotel walking distance many wonderful sights beijing lovely little park walk reach forbidden city morning locals exercising overall would recommend hotel would not book website believe better deals sites last minute photos hotels website true representation room stayed although no rose petals',
 'hotel great spot near forbidden city walk restaurants shopping near subway stop not bad way get around stayed basement room clean nice basic amenities complaint people loading bricks truck impossible sleep night staff didnt anything maybe could not decent buffet breakfast overpriced beijing standards overall assuming contruction nearby done would recomment place',
 'first accommodation month long travel china booked direct via days inn website checked map although took us long time find not expect roads far apart china everything china big location great though street away frobidden city one side shopping street wangfu jin side around mins walk stayed lower priced room basement level separate building want light might want pay bit extra construction noises every morning seemed digging front area building no reason apart hotel located main road quiet ish room ok aircon first room air con broke changed us another room diy man could not fix bathroom separated sliding door not much privacy interior nice staff reception could not speak much english seems norm every china still dinner night restaurant nothing rave overall good price location right next door main attractions beijing subway close',
 'stayed week hotel surprised design equipment cleanness would great choice major european cities not talk outstanding quality represented geographical context located perfectly center still quite',
 'spent five nights may impressed quite possibly nicest hotel ever stayed cheapest ever paid booked hotelclub net site could find availability particular hotel dates wanted small print said checked late room would not held us realising would checking time around midnight tried sort hotelclub basically not care told us contact hotel directly hindsight given level english spoken hotel staff probably would caused problems anyhow turned midnight checked without problems reception staff friendly helpful expecting onward train tickets delivered sometime stay helpful taking messages us train company holding tickets us reception finally turn speak basic english compared everyone else beijing practically fluent room good size clean high standard quite boutiquey like people said nice bathroom gorgeous walk shower whole range complimentary toiletries soaps toothbrushes intrigueingly named quot ladies bag quot also provide slippers drawers wardrobe tucked away behind bathroom door not read never would thought look desk small kettle coffee tea mineral water flat screen tv plenty channels mildly annoying things room bed yes quite hard pushed against wall two one needs crawl bottom also amazingly done room not window not exactly necessity meant not really know time morning weather breakfast extra rmb really not worth price even like funny thing hotel buffet breakfasts many chinese dishes baked beans hard strangely shaped watery sauce breads pastries man omlette station happily fried two eggs lots oil not get til time place mess food everywhere lot things run shopping centre across hotel wangfujing street basement food court plenty cheaper breakfast options supermarket cafes starbucks hint leaving early not count supermarket not open til despite right next rush hour subway stop others mentioned taxi driver arent familliar hotel know beijing hotel around corner hotel set courtyard walk onto street hail taxi although hotel staff not mind even pouring rain really rainy days even umbrellas borrow free well also reception board post times flag raising lowering tianamen square well weather forecast next day great location min walk tianamen square wangfujing street nearest subway stop would definitely recommend',
 'business trip beijing wanted stay days sight seeing could not afford business hotel rates hotel terrific bargain not luxurious location price right decided one cheapest rooms basement level read ahead time tiny basement window not surprised not known ahead time probably would upset went lower rates could spend money touring sheets clean new picky towels clean carpet stains slippers provided bathroom clean needed new caulking make look cleaner staff speaks good service oriented helpful friendly internet cheap use rmb minutes tvs room quite nice lots channels available location real reason booked hotel walking distance forbidden city big shopping streets well lots restaurants happy made choice stay booked hutong tour front desk taxi picked brought drum tour guide accompanied pedicab tour hutong stopped two homes happier tour desk rather negotiate tours booked personal tour guide could go pace',
 'loved hotel min walk forbidden city min walk main shopping street room spacious modern clean staff friendly helpfull hotel not big boutique hightly recommend everyone book directly remember negotiate price',
 'experience days inn forbidden city excellent stayed trip february highly recommend looking reasonably priced hotel decent amenities great location arrived late night delayed flight cab driver not problem finding hotel not problems checking sure print address chinese characters leaving cab drivers not speak english copy paste chinese version website many hotel staff also not speak much english always one person front desk proficient never really problem hotel far luxurious clean comfortable free high speed internet fabulous location walking distance major tourist attractions staff also helpful called cab come take back airport leaving helped daily itineraries booking trip great wall complaints follows hotel seemed construction caused lot noise dust etc not huge deal kind annoying booked trip great wall decided cheapest option small group tour full day included lunch told would not include tourist trap diversions guide book warned side trips jade factory quot traditional chinese medicine quot demonstration scams essentially frustrating detracted experience great wall known would taken places would chosen different option wish days inn worked legitimate tour agency major complaint would still recommend people stay not use booking tours',
 'cannot imagine better hotel money beijing first states not think typical days inn much like stylish boutique hotel price excellent not five star hotel also not paying star even star prices great deal money location perfect right smack middle everything quiet street right next nice hutong walking distance forbidden city night food market shopping street arguably better location expensive stars room small asia slight stains carpet not rolling around bed hard not found bed china not modern amenities breakfast buffet excellent service hotel skyrockets quality service absolutely fantastic almost everybody front desk speak english fairly well everybody nice well trained hospitality also go beyond standard services perfect example great service hotel moments left trip china laptop unexpectedly crashed went coma thank microsoft vista since business crucial brought laptop needed get running manager ricky assistant manager spent hours time helping ultimately helped solve problem last time heard days inn even manager excellent experience hotel stay beijing',
 'stayed week may great location minutes walk tiananman square famous shopping area wangfunjing street oposite direction located next forbidden city side gates wanderful park paths nice walk directly forbidden city main entrance english speaking stuff nice helpful let organise visits famous places beijing around air conditioned rooms clean comfortable reasonably big bathrooms expect avarege breakfast chinese continetal food huge advantage hotel free wifi internet access pros great location english speaking stuff free wifi internet accesscons breakfast restaurant food could better limited food assortment',
 'hotel really quite nice great value rooms better expecting not large nicely done hotel staff friendly bit busy english not strong location fantastic walk shopping west one block tianamen square etc great little dumpling store go main street turn left block road left teh dumpling menu chinese great cheap try luck staff help translate sort two things watch hotel arrange tours restricted offering not anything beyond offer instance go two places great wall would not arrange car day unless went one later wanted arrange performance arcobatics became clear not want go quot sponsored quot place staff person gary refused help us became quite rude want anything outside selected touristy overrun attractions make arrangements hand lot taxi drivers not know location print map make sure know less may improve time hotel becomes known overall great place considering price would stay anytime',
 'hotel year old point real problem cabbies not know exactly not normally speak english usually get close enough point though rooms big enough comfortable not huge live suitcases not seem enough drawer space no biggie us might not like clean view third floor looked hutong imperial archives breakfast included room includes noodles rice fruits vegetables breads cereals omlette bar sometimes even french toast pancakes coffee good location fantastic tourist forbidden city tiananmen square short minute walk get walking beautifully manicured imperial gardens staff easy deal booked three tours used affordable internet service great time credit hotel least part experience',
 'decided hotel due price location ability go web site make reservation made note reservation late flight check would used credit card hold room unfortunately didnt read notes rooms twin beds not reserved arrived good thing tour package included guide van pick airport tour guide spoke chinese discussed things front desk english not good expected ended budget rooms basement fairly clean dirty floors expected not clean tile bathroom rooms small enjoyed buffet breakfast price bit understood reviews no biggie left buffet get daughter came back sip coffee ate charged breakfast absolutely would not happened no language barrier argue minutes tend give definately budget hotel get bearings location close tianamen square forbidden city direction wangfujing shopping area',
 'overall stay hotel excellent good location staff rooms would suggest though avoid airline ticket office woman no clue unable book simple beijing hong kong ticket two hours walked around corner beijing hotel minutes no hassle',
 'drove unappealing alley hotel taxi driver difficulty finding first room extremely small leaving little room luggage although bed made worn carpeted floor littered dirt tiled bathroom floor dirty slimy demanded taken another room described vip room quot vip quot room although slighlty larger first room containing king bed rather queen bed first room offered spectacular view rear local bar warehouse feet away approximate feet window adjoining building stacked crates beer bottles used unopened guess thats call local quot flavor quot girlfriend miserable night took ride visit friends staying nearby howard johnson paragon hotel went front desk offered shown wonderful executive floor room top floor including admission executive lounge full breakfast executive lounge atrium restaurant internet etc cost total approximately usd per night following morning fled days inn checked paragon truly wonderful stay total price including breakfast would paid days inn advantage days inn clost walk forbidden city taxi fares incredibly cheap beijing indeed china dont even think staying days inn moreover dont rely tripadvisor rating unreliable hotel',
 'great choice mid level hotel beijing rooms clean bathrooms really nice want explore city use room showering sleeping place staff extremely friendly helpful not many people speak english beijing always least one fluent english speaker front desk rates reasonable location ideal close forbidden city tianamen square subway stop take anywhere city highly recommend hotel time beijing',
 'highly recommended excellent hotel good rates clean comfortable rooms central location near forbidden city midway tiananmen dong wangfujing line subway stations entrance west naneyan dajie short walk north dongchang jie',
 'perfect location sites since right next forbidden city tienanmen square also popular shopping street block east night market food pictures not place justice low expectations place booked price pleasantly surprised interior looks like renovated recently staff helpful arranging tours shows us',
 'must say price location comfort cannot beat hotel new looks feels new room nicely decorated understated fast speed free internet connection although might problem wifi depending floor always connect using lan cable provided hotel not hard find thought would mins walk everything hotel nice courtyard great sit enjoy tranquility midst bustling city book hotel not regret',
 'stayed days inn nights recentley must say hotel not bad location excellent staff helpful friendly good buffet breakfast deluxe king room superb highly recommend hotel',
 'stayed hotel weeks ago pleased hotel great location food excellent prices reasonable rooms clean also hotel staff helpfull even arranged train ticket xi less euro commision definetly recommend hotel great place stay beijing',
 'stayed days inn days march april room little small side wev e bigger rooms hk adequete toilet ponged little sometimes bad drains general hotel okay booked hotel reviews proximity say general good decision front desk staff helpful particularly sabrina great command english happy help problems offer advice breakfast buffett good value waiters waitresses not efficient hotel within walking distance forbidden city subway wanfujing street outback steak house located inside beijing hotel five minute walk direction wanfujing street need really good western food yes hotel lives previous reviews good value budget',
 'not let name fool unlike days inn probably ever seen booked trip gate travel pleased hotel brand new opened october rooms modern furniture flat screen tv free high speed internet huge shower clean location perfect minute walk forbidden city tienanmen square huge shopping center couple blocks away several authentic chinese restaurants literally steps away felt totally safe hours hot american style buffet breakfast every day including omelet station days inn back states omelet station always someone spoke english staff super helpful request honestly hotel nicer many hilton stayed would definitely recommend visitor gripe bed pretty hard not seem matter much long day walking see sights far softness goes bed bear similarity carpeted floor tips choose stay great wall tour offered hotel might want plan different one pay cab take two unnecessary stops see quot tours quot quot factories quot make jade pottery nothing forced shopping excursions ultimately limited time great wall since hotel new cab drivers not know hotel give card not help much staff write major cross streets card cab drivers find much easier',
 'great bargain yes rooms little small take hangars clean quiet comfortable save money travelers checks go bank cash atm hotel lobby gives yuang need competitive rate tour people desk wonderful especially sabrina suggest however get cab hotel run around book hotels car highly recommend li family restaurant make reservations least three weeks ahead called li jai cai yangang deshengmen wai hutong phone dinner run u wonderful oh want olympic baseball hats take home able get easily',
 'hotel problems definitely bargain rooms little worn first room reaked sewage friendly staff moved us another room quickly could front desk helpful almost everything beds like boxsprings mattresses heard many rooms beijing like get taxi chances not know hotel drop around corner grand beijing hotel forbidden city tianeman square within easy walking distance metro stop also close saw rates low night web sites making not miss deal hotel booked capacity book early solid two half star hotel maybe even three book scale four hotel no means luxurious flashy good decent hotel fantastic location may not finicky hard please traveler friend deluxe room definitley little nicer mine extremely pleased hotel bang buck',
 'location excellent minute walk forbidden city major shopping district subway station always easy hail cab well even front desk wants persuade book car not bother room new hotel rooms good shape beds typically chinese hard free internet good thing no issues hearing rooms room safe closet small complaint hotel smelled chemicals like carpet glue something imagine hotel new opening room window enough solve issue though also nice get free water room bathroom products got lot hotels china service no issues service english front desk quite good cannot said housekeeping always managed creatively communicate desk staff also helpful writing destinations chinese cab drivers would highly reccomend anyone traveling cab nearly impossible instruct drivers otherwise would definitely recommend staying hotel also booked days inn site managed get really good rate online',
 'several options beijing hotels giant marriott etc chinese hotel hutong courtyard style place loved idea hutong hotel worried picking bad one ones widely recommended seem permanently booked big hotels not appeal us expensive well located settled days inn forbidden city not say enough good things price great queen bed not see cheaper basement rooms really not location not beat hotel literally minute walk tiananmen square forbidden city entrance minutes walk line subway tiananmen east stop minute walk wangfujing shopping street cabbies no trouble finding hotel give card directions chinese rooms bit small no bar fridge person shower snazzy vessel sink flat tvs cnn occasionally censored ac free coffee tea bottles water day beds firm good way linens immaculate hotel feels years old desk staff speak english currency changing machine internet access lobby cafe great pricey western breakfast love chinese food nice familiar breakfast start day no arranged car take us airport decent price book via main days inn website not hotels com etc no savings note though maps website website like venere really wrong north main east west street subway line not remember name nanwanzey east forbidden city maps show west near small lake wrong around corner raffles',
 'stayed deluxe room march found room comfortable though bathroom smell staff accomodating provided us powerboard wthat could used dvd player phone chargers etc turned radiator making room uncomfortably warm extra towels hangers price paid nite real steal fabulous machine lobby converted major currencies rmb not worry not enough rmb rate got exchanging usd rmb current reasonable',
 'stayed lot days inn states felt first trip china would stay somewhere familiar turned good decision found inn modern rooms clean tidy small complaint bed bit hard side also no fridge room mind outside placing food etc window sill job restaurant good buffet breakfast good variety bacon chicken sausages egg station toast muffins etc along standard chinese food prices good also could buy filled bread rolls sandwiches reception staff spoke reasonable english happy assit ever possible dinners small local diner minutes walk away lot locals eating menu photo meals waitress spoke little english plate pork ribs plate pork strips peppers bowl hot sour soup bottles beer ml friend cost nzd even though no time sightseeing people spoke staying said close major places visit good visit certainly stay',
 'hotel basic hotel days inn hotel central hotel visit forbidden city tiananmen square wangfujing street surroundings rooms small almost no closet space actually thought not till moved sliding door bed comfortable sheets high quality serves great base hotel get around city stores around pick drinks snacks breakfast cafe not think worth money got little late not much choices left rooms think need small refrigerator never stayed hotel not one available use keeps drinks outside window order keep cold front desk spoke english well answered questions bathroom adequate size opinion know said small sink shower toilet else need also heating system worked well room stayed warm actually close radiators couple times would get warm nothing hotel aware first store close hotel store first one encounter exit hotel get street make left overcharged us twice drinks snacks til realized overcharging us lot average prices drink bucks stopped going walked across street store bought stuff store drinks window display',
 'great little hotel size aussie motel quite clean though bathrooms seemed bit worn weird hotel relatively new least one staff member speak english female staying always felt safe small restaurant make decent coffee breakfasts basic filling offer mix traditional chinese foods western produce loved dumplings location wise minute walk forbidden city tianmen sq also minute walk one large shopping malls still standing hutongs hotel provides address cards never problem catching cab hotel unless course cab tried not use metre way illegal basic clean hotel expectation not disappointed area could benefit teaching staff english particularly olympics around corner small fridge room would not go astray',
 'returned beijing took mother see great wall china visited chinese new year decided stay based value central location negative point make actually finding hotel taxi drivers simply not know exists even card given hotel difficulties still arise way advice would suggest guests take tourist map clearly direct driver aside stay excellent rooms faultless warm welcoming temperatures reaching degrees celsius outside breakfast perfectly good choice eggs buffet fruit bacon dim sum etc hotel bar one cheapest places beer could find service always friendly although no real ambience staff helpful point even stood cold hail us taxi two occasions even walked supermarket fetch us beers arrived new years morning late go hotel bar closed staff always greeted us smile booked us tour great wall excellent recommended although may change seasons three us one minibus perfect front desk come close pushy occasions tours cars around town commission clearly stake frustrating not unusual great time visit beijing made better comfortable place stay location allowed us see things quickly bitter cold retreating warmth rooms visiting beijing would stay without question would recommend others',
 'stayed days inn forbidden city december january hotel rated better still brand new feel exceptionally clean provides good service breakfast buffet good good variety cereals cakes fried vegetables etc rooms cosy not large nice clean bathroom lcd tv huge double beds staff friendly not enough still need get experience seem new jobs language skills need improvement hotel exceptionally perfect location tiananmen square forbidden city minutes walk away busy shopping street huge mall various international restaurants get tired chinese food returned beijing time would definitely book hotel',
 'really enjoyed stay new hotel december location ideal tian anmen sq forbidden city possibly closest hotel short walk shopping zone metro taxi ride pearl market west train station summer palace probably best value hotel trip room bright modern simple elegant spotless comfortable bed best shower separate cubicle powerful shower unlike hotels tour also quiet hotel set around courtyard set back street staff especially ricky gao unfailingly polite pleasant helpful despite busy times arrange tours trips save money used lonely planet obliging helping organise telephoning taxis theatres etc translating also suggested us guests fellow budget travellers planning trip jinshanling might save money people carrier taxi great company fun affordable trip distant section great wall breakfast room service charged separately annoying norm china breakfast good hotel restaurant good independent restaurant across courtyard not menu english yet dont put picked pointing pics food delicious way better well known much expensive restaurants nearby',
 'room adequately small clean heater room warm comfortable cold weather even bathroom felt warm heater bathroom deluxe room view floor beautiful especially snowed one mornings location hotel extremely convenient walking distance major attractions city room service hotel quite efficient called request adaptors handphone charges satisfied stay definitely come back hotel visit beijing',
 'stayed nights newly opened hotel street name map hotel website not correct cab drivers dont know go place must tell drivers hotel back beijinghotel look small yellow sign location hotelis good minutes walk grand hyatt elegant shopping mall including supermarket quot ole quot since main entrance inside alley need walk themain street catch cab walk less minute youmay ask hotel staffs get cab front desk staffs speak good english freindly andhelpful room basically everything except no mini fridge buffet breakfast not lot variety ok afew days stay like mist hotels big cities china two bottles water provided day free charge return hotel unless not rapair andmaintenance work properly',
 'searched nearly hotels dongcheng deciding days inn forbidden city hotel actually east side forbidden city rather west side exactly want locals not aware new hotel next forbidden city literally minutes walk main entrance forbidden city minutes walk wanfujian street hotel staff really friendly helpful let assure know places beijing let know really want try locals eat normally go shopping suggestions exactly looking within budget get good feel seiheyuan mind place lots history offer also wanted cosy nice little hotel rather international ones classy overrated price us get good deluxe room good view courtyard check fantastic offer also check periodic basis fine nice surprises rate rooms well equiped spacious star hotel bed feel hard need one whole day walking toilets room equiped necessities shower cap toothbrush shampoo body lotion towels really clean hotel lobby also atm machine allow change foreign currencies although accept usd euro japan currency keep usd euro case need urgently works hours instead brining passport bank change not book taxi advance night ride airport not worry get help hotel staff willing stand roadside flag taxi even degree windy looking cosy affordable hotel close places want visit beijing days inn definitely best choice subway around corner terrific time staying days inn',
 'booked deluxe room nights days inn forbidden city staff friendly helpful wrote directions various tourist sites arranged taxi airport made good suggestions food shows room clean nicely furnished asked non smoking room given room non smoking floor room safe hair dryer heater ac bottles water provided every morning would definately stay',
 'hotel situated good location first time beijing excellent location although hotel claimed usa company management realise not true management style chinese local hotel new could see not well managed room small not clean view room different not good breakfast not good coffee bread budget travel hotel acceptable',
 'first foremost hotel advertise star hotel think correct description fact price range good gets beijing location fantastic within walking distance forbidden city tiananment sq wangfujin shopping district exquisite park subway stations stay days inn beijing sightseeing literally start doorstep although cheapos days inn share neighbourhood really fancy hotels raffles grand hotel speaks something hotel location room small nicely done comtemporary ikea ish style cheapest room indeed semi basement meaning tiny window allow daylight come issue upgrade higher category ask nicely receptionist got upgrade free staff speaks good english varying degree course nonetheless enough get things done not profound problem likes hiltons sheratons mini disaster smaller chinese owned hotel usuallu rated similar days inn overall satisfying stay days inn forbidden city future visit even stretched budget definitely stay hotel',
 'good great location new clean modern bathroom flat screen tv coffee maker room nice linens friendly manager close subway close forbidden city near nice park small low rise building bad no refrigerator small room no kleenex no ice machine hangers tiny closet little drawer space one chair rooms basement standard rooms good value couple nights uncomfortable longer stay',
 'beijing recently business gotta saythat pleased folks days inn joiest beijing although lack communication not speak mandarin speak little english tried best help accommodate us',
 'start would never stay hotel tour agency guaranteed us four star hotel furthest truth upon entering endure reeking smell smoke interestingly enough no smoking signs plastered place waitress kind enough provide people ashtrays overall quality hotel poor not newly renovated like stated tour guide room greeted peeling wallpaper hair dirt floor corroded faucet nasty small shower room really small unclean tour three people problems rooms dirty heat not work one room others smelled smoke complained offered rooms slightly larger quality even hole bedspread quot better quot room redeeming factor hotel hotel staff nice not always helpful least polite overall would never stay hotel totally ruined trip',
 'tour accidently booked us hotel instead days inn hotel suites hua wei first entering hotel overwelmed smell cigarette smoke lobby drab dirty forced spend one night asked non smoking room desk person said non smoking room room ash tray ventalation system horrible night long stifled cigarette smoke rooms opened window however night long metal workers loading trucks window hardly slept miserable staff barely helpful alarm kept going closed door would never reccomend hotel',
 'husband paid much money stay supposed star hotel sub par star lobby door man done writing review going give earful notravel agent hotel filthy stayed third floor carpets hall stained badly maybe serious water damage decided take stairs morning buffet fourth floor shock years decades dirt dust piles old furniture garbage not mention stairs never finished creaking wood bare dirty cement walls bathroom never cleaned properly day would return room see gross stranger hair debris behind bathroom door asked shower drain cleaned never every shower took shower overflowed no bathtub please not stay sure find much better accommodation elsewhere decent price',
 'family stayed consecutive nights first visit beijing last april first thing noticed first checked werent enough staffs lobby didnt see bell boys assist baggages hallways dark lightings insufficient not much ventilation cant expect much since inn not hotel hope management make improvements especially olympic months away',
 'booked hotel staying quot super guomao quot good change hotel pretty new years old rooms clean modern reception staff spoke english reasonably well friendly helpful hotel get good discount buy vip card first booked single room perfectly ok theory little small settled quot queen quot given room really far away lift f everything perfect machine noise started next night given another room near lift no machine noise people walking talking loudly night next time would probably take time choose room pro nice buildingnice rooms modern clean nice bathrooms toogreat buffet breakfastnear subway minutes ciqikou station line friendly staffclose shopping area chongwenmen dajie tiananmen wangfujing long less hour walk distancecon rooms may machine noise problems conference center rather newly build commercial area little typical beijing restaurant options also noted several bus lines front hotel east going buses bring ciqikou subway avoiding minutes walk bus brings right front guomao carrefour supermarket stay definitely next time',
 'found hotel excellent clean efficient everything could ask hotel',
 'hotel relatively new think construction around hotel facilities great clean prices relatively cheap location pretty good however customer service pretty awful food good buffet hagen daaz ice cream served attendent guess time worth less ice cream wine beer included drink checking could not find laundry bag tried charge us laundry done forgot return bag asked us open luggage inspected bag personally think unacceptable',
 'stayed days inn august nights booked hotels website seemed cheapest rate problem booked non smoking room put us smoking room asked moved although idea non smoking room remove ashtray make sure booking reception state clearly type room want staff helpful even though difficult times not many spoke much english rooms hotel clean tidy breakfast buffet style plenty choice overall valve money good slight side not many restaurants nearby minutes walk main sites',
 'first even tho expedia sent us confirmation itinerary number reached hotel no record reservation returned home tried speak someone expedia got operator philippines minutes hold disconnect another minutes hold told quot bring next meeting quot oh yeah anyway hotel say quot location location location quot hotel looks nice quite modern love clean white duvet covering silk comforter flat screen tv wall even tho cnn connection sporatic bbc picture no sound shower lots hot water tho glass enclosure sort leak made bathroom floor wet funny thing place not feel chinese even little bit woke room could tucson location not near much not even underground station busy business street night pretty desolate not conducive walking anywhere catch cab go place beijing cabbies become selective willing take refused rides times hailed one trip bejing things changed guess partially fault hotel looks like business hotel known better tho description location km forbidden city bit stretch congestion center beijing unbelievable going appt less miles away took us minutes included cab running another cab walking balance way next time select hotel walkable area least near underground station night felt like captive hotel no walk much trouble try find cab decide',
 'group people teenagers america returned day stay joiest days inn beijing incredibly wonderful time staff friendly helpful answering questions exchanging everyones money rooms nice spacious single double occupancy rooms flat screen hd tvs handful english speaking channels including hbo bathrooms nice exception glass divider bathroom main room could see person shower pretty well rooms always cleaned fresh towels provided every day even little mini golf course floor breakfast buffet die everything anything tourist could want overall one best hotels beijing china thank',
 'group relatives returned beijing nanshan ski tour stayed nights hotel downtown beijing found rooms fully satisfaction however luggage delivery rooms little slow moreover last day hotel staff forgot pickup luggage outside rooms pre arranged',
 'stayed days inn joiest hotel reluctantly first since could not find reviews travel agent insisted nice hotel newly opened good rate budget travellers found hotel good one price lobby quite similar hospital lobby though rooms spacious comes new gadgets including plasma tv rooms bathroom gadgets new including shower hand held shower buffet breakfast floor wide variety western chinese japanese foods staff restaurant even reception limited knowledge english language like budget hotels china',
 'recently spent four nights hotel impressed several things first rooms definitely star well maintained second complimentary breakfast broad selection menu choices would ever experienced hot cold menu options western traditional chinese breakfast fare service concierge bell staff excellent would highly recommend westerner wants comforts home midst china',
 'even though arrived hotel long check time taken room straight away moment first entered hotel departure nine days later staff fantastic courteous true service smile made us feel welcome room situated floor stylish comfy double room sui yuan restaurant floor worth visit especially peking duck pancakes die good price gbp whole duck three people lot duck left huge waitress pro active offered two dishes made duck also excellent drinks bar ground floor nice long day sightseeing good singapore sling not fully agree reviewers location hotel minus beijing massive city getting around basically takes time part town not really matter rush hour pm ride take long none temples places interest one part town anyway no matter ring road travel thought quite pleasant taxis cheap traveling around different areas get see lot ask concierge write places want visit card chinese definitely saves lot heartache lot taxi drivers not speak english xi wouldan area trendy area lots big shopping malls bars restaurants area approx minutes taxi hotel night popular hang chinese youngsters worth visit night park hyatt must meal floor china grill drink bar floor food real treat view world superb stay doubletree hilton beijing would absolutely go',
 'fantastic hotel managed hilton excellent breakfast shared pictures kind excellent staff pool water cold autumn no body could not swim comfortable rooms beds really good beds wireless internet lobby big supermarket good confectionery near hotel finding muslim foods near hotel hassle buy vegetable pizza pappa jonse restaurant nearest subway station not close hotel walk takes half hour changchun jie station take taxi travel rmb station like beijing zoo fantastic cheap shopping center front beijing zoo top bus stations recommend hilton hotels beijing friends sincerely',
 'booked nights hilton points given nice bedroom suite acces executive lounge free great breakfast evening hors oeuvres drinks wireless internet love im staying nights suite less taxes special deal front desk im not pleased internet yuan location mins taxi nearest subway hard get taxi around subway stations streets wait mins time fustration long winter months everybody nice professional come back sure get deal less bedroom suite acces executive lounge',
 'upon arriving hotel room accomodations not proper standards though hotel booked duty manager kenny went far beyond call duty not fixed problem great professionalism proficiency attentiveness colleagues pleased kenny efforts response staff would highly recommend hotel travelers',
 'must say fantastic team helpful friendly true service smile professional concierge front office restaurant room service housekeeping not single complaint friend first trip beijing clueless ray rest concierge team assist us travel tips transportation arrangement staying doubletree hilton beijing felt like home away home',
 'booked hotel via expedia promo hotel quite new probably built time olympics last year hotel grand beautiful exterior interior western modern rooms small side judged us standards functional way loved long sectional sofa coach chaise along floor ceiling window amenities adequate hilton standard restaurants serve good breakfast buffet decent meals tip another breakfast buffet location business floors want escape hectic crowd main hall choices food items limited location quite satisfied services price paid one thing although hotel located outside ring road main avenue actually not close major sites subway station sometimes taxis hard find often end sitting traffic long time get somewhere',
 'relatively new hotel facilities fresh new grand entrance hall awaits bags taken room check staff particularly friendly welcoming ground floor sublime warm cozy bar adjacent restaurant breakfast room rooms modern spacious finest decor facilities hotel also features floor outdoor roof garden swimming pool health spa star rating doesnt really enough justice',
 'lovely hotel beautiful rooms staff friendly helpful nothing much trouble breakfast wonderful large chinese food counter also well stocked western breakfast counter noticing breakfasting alone friendly girl attendant brought newspaper read typical kind service got air con control difficult work phoned reception someone came within minutes sorted smile fitness suite pool spotlessly clean attractive fresh hotel reception coped admirably not fazed arrival us even giving us padlocks luggage left overnight train journey not central location pleasant yes taxis cheap',
 'excellent services front desk concierge car attendants executive lounge staffs superb nearby subway station taxi ride away cny',
 'excellent breakfast charming personnel real exchange rate no extra fees not us',
 'best hotel xuan wu district beijing hotel new staff warm friendly wonderful faclities swimming pool rooftop garden good feeling hard day work definite come back hotel next trip',
 'wife recently took year old grandson beijing booked early doubletree worked via phone email conceirge team help plan stay terrific arranged guide services tours evening events arrival asked made adjustments plans simply joy work breakfast buffets grandson eyes popping food terrific interesting plentiful service crew also good bedroom suite spacious comfortable really get star treatment throughout stay thanks doubletree beijing',
 'stayed doubletree nights last leg trip hk china great hotel modern room excellent quite quirky glass wall bathroom seen photos posted members breakfasts everything would expect hotel class also enjoyed meals restaurant also thought reasonably priced nothing actually could find fault hotel apart location us little far centre beijing location first pick tours usually coach would spend hours picking hotels end day last couple get dropped normally around no criticism tour completely fantastic mean really felt could not face travelling back centre city night sometimes felt like quite ordeal facing heavy traffic small complaint reason would not recommend hotel friend organised tour hutongs concierge guide delightful would like recommend anyone planning visit beijing name skye would happy arrange tours hutongs forbidden city great wall temple heaven etc etc anyone wants excellent guide tours organised beijing feel free contact let email address',
 'doubletree days located long historical district downtown beijing friendly service good restaurants comfortable rooms many wonderful art works especially pretty good rooftop garden including door swimming pool near seperate spa rooms gym totally unforgetable experience beijing',
 'stayed doubletree nights visiting beijing hotel turned disappointment location not near major beijing attractions bus stops near heavy traffic congestion beijing takes hour car get tiananmen square forbidden city temple heaven olympic village metro best bid metro stop not near take taxi bus get metro stop beijing taxi like ny city major city better idea distance cost concierge desk busy trying get us go package tour every time ask directions asked city map concierge hotel no map ever given faded copy metro map black amp white asked directions mutianyu great wall told two ways get join tour chinese yuan us per person hire hotel car yuan us found information desk forbidden city take dedicated bus line mutianyu great wall yuan us round trip another disappointment room not serviced first night got back room pm find room not cleaned made tire bothered told front desk next morning thereafter fine no wash cloth swimming pool not open stay restaurant onsite pricy go restaurants across street great meal cost not afraid mingle locals found great food value hotel would tell us room rate not include breakfast internet access additional yuan us hours internet connection high overall hotel new room size typical hotel us quiet comfortable location not desirable not convenient near attractions concierge service poor hard get information great time beijing many thanks tips provided locals city information office',
 'doubletree opened olympic games beijing accordingly everything still new rooms spacious extremly clean though guests mainly asian countries breakfast buffet great also european travellers seeking continental breakfast access public transport fine though little bit remote next subway station min cyn ride away close hotel find number authentic low budget chinese restaurants not want eat hotel fully recommend doubletree beijing business sightseeing beijing',
 'pleasure come back hotel evening stayed three nights room clean modern comfortable service breakfast outstanding front desk staff also excellent minus could hear traffic windows would stay',
 'stayed three nights part days customized china tour fairly new rooms clean decor modern issues parent bathroom door knobs falling apart toilet room not flushing well fixed quickly next day heater not work spring time turn central cooling system rooms quiet recently completed construction one complaint service service sector seems problem throughout china lags desparately behind economic growth pity makes china unattractive place future visits self proclaimed five star hotel people check counter not smile greet guests standing counter five minutes waiting change money right front lady receptionist looking whatever waiting look say hello never speak first say quot excuse help change money please quot replied quot okay wait minute please quot like not waiting several minutes already casually mentioned tour guide however reported boss called hotel next day received personal apology assistant manager also provided fruits us rooms man concierge not helpful either never looked us talking inpatient husband broken camera lens needed find replacement able point across street said wait morning go husband went night saw absolutely no electronic stores mall full department stores went next morning ask another guy least smart enough look internet place although hours away hotel well good thing tour guide new cheap electronic center five minutes away hotel workers especially waiters not speak english made communication difficult not expected quot hilton quot hotel overall nice comfortable rooms service variable depending get stuck definitely room improvement note though call weeks stay see help us contact tour guide lady name louisa diligent helping us acquire number one last thing hotel far city center traffic one place another horrible',
 'stayed wife mother sister law nights overall impressed helpful everyone overall layout design hotel location wanting sight see hotel somewhat way south west city took bus subway took minutes subway not within walking distance two monuments could walk not impressive staff speak excellent english helpful booked great wall tour person day tour well ming tombs first stop guide lu lu great english excellent knowledgeable picked us got back around however forewarned also stop traditional chinese medicine place pay minute foot massage receive quick pulse tongue examination diagnosis price good doctor actually pretty impressive feeling wife pulse could tell sinus problems course recommend herbal treatment kind pricey live changsha hunan teachers check prices hotel modern chic guest room not tub shower great nice overhead shower head great water pressure executive lounge nice relaxing honors member also check arrive huge tour group downstairs lobby breakfast nice coffee lounge nice mocha latte cappicino cups large good miso soup excellent location quiet said little ways away restaurants sights side bordered executive building could see right office sure vice versa',
 'although west side beijing hotel perfect three day visit hotel staff extremely friendly accomodating room large well maintained food two restaurants within hotel outstanding overall great stay',
 'many hilton hotels around world no good no bad hotel still construction hotel empty like hotels beijing ubication far far away center principal atractions spend yuans round trip traffic terrible worse new york washington dc busy busy traffic day suite days noisy cold quality hotel not best u feel cold noise traffic window open window windows room cold u feel wind problem girlfriend get flu next week really bad well no chicken flu eh hotel nice looks like stars hotel huge cold areas employees walking around like siberia restaurant nice good food good service people speak english tours cash bad price recomend another hotel center u make numbers plus taxi tips time recomend hotel new hotels beijing today crisis empty best cheap hotel good business no honey moon stay days less nothing around taxis dont know hotel beware price looks cheap charges expensive happy hour good think best hilton bangkok hotel move new hotel center close new trade center mall best choice cheap warm close everything taxi yuans',
 'seasoned traveller stayed nights hotel daughter wife hotel new loved decor stayed many hotels technically quot better quot class however hotel gave best experience feeling ever combination nice new hotel friendliest helpful staff ever come across made stay memorable travellers beijing could experience hotel no not central hotel however taxies inexpensive bring card hotel address give cab driver brought us directly hotel every time suggest brining map hotel also seemed work well would love go back hotel sentiments shared wife year old daughter',
 'new hotel service nice friendly excellent star hotel downside prior reviewer mentioned taxis not know hotel frequently take hilton instead doubletree problem resolve though taxi drivers become familiar hotel hotel half hour haidian district taxi residential district local shopping mall block away pizza hut mcdonalds yoshinoya japanese fast food chain featuring beef rice xiabu xiabu chinese hot pot chain supermarket stores also ktv nearby',
 'partner come back weeks holiday beijing stayed doubletree hotel new opened months ago everything clean new shiny rooms comfortable quite spacious choice rainshower power shower bathroom hotel not centrally located within walking distance tianamen square forbidden city shopping district wangfujing like star western hotels would pay almost double quality comfort easy get taxi centre mins costs around pounds nothing also buses outside hotel take centre princely cost yuan conceirge service fantastic friendly helpful catered every need arranging private tour negotiating us good price running around streets trying find us taxi rush hour outdor pool closed winter time nice gym spa makes difference usual pokey hotel gyms spa areas everyone hotel made feel welcome would certainly stay double ever went back beijing',
 'new hotel completed july stayed olympics wonderful experience staff friendly could not enough us meals day restaurant buffet style al carte good choices rooms excellent spaceous light airy bathrooms modern light clean rooftop pool gardenalthough not centre beijing always taxis outside hotel cheap takes mins centre drawback taxis keep taking back wrong hilton may new hopefully hilton group sort problem',
 'going la stop two nights amp three days beijing lot looking inter net select suitable amp pocket friendly hotel beijing location main consideration agent helped us get cute little hutong hotel pretty close attractions beijing usd per day not inexpensive hotel beijing standard thinf worth every usd nice room fairly big traditional chinese decor hand crafted furniture goodly bathroom modern amenities hotel wanted must make special mention reception staff simply fabulous cooperative helpfull amp extremely pleasant amp importantly nglish speaking made shortcoming offered chinese amp continental b fast ok sumptuous free inter net amp cosy little bar not forgetting small courtyard swing etc though centrally located main road narrow alley leading meant walking get main road get cab bus minor irritant considering many plus points extreme winter may difficult breezy corridors',
 'third hotel beijing hotel absolutely fantastic everything good especially people everyone good job worked hard genuinely nice helpful room beautiful chinese amazing got lot fun',
 'hotel absolutely fantastic everything good especially people everyone works genuinely nice helpful rooms beautiful amenities would wish including awesome shower head actually shower shower heads choose one prefer courtyard made feel really china well room since furnished decorated quot chinese style quot enjoyed breakfast much even husband not eat pork decent selection could go long time talking wonderful hotel keep short say quot go love quot want thank women men work made trip',
 'hotel everything hoped beautiful authentic chinese style decoration charming courtyard located chinese neighbourhood inside comfort need staff extremely friendly helpful spoke good english location hotel also good forbidden city tiananmen square close also big shopping street could walk even though hotel close hustle bustle beijing hotel find quiet peaceful courtyard loved stay hotel definitely come back ever beijing',
 'wanted experience authentic china hotel perfect every way charming interiors clean friendly helpful staff great location would return heartbeat love beijing not wait go back',
 'exactly brochure says traditional chinese house middle old beijing setting divine relaxing whatever weather staff helpful freindly ever come across rising occasion passport lost popular independent travellers oversubscribed high season book early',
 'not hesitate recommend lovely hotel beautiful staff met extremely friendly helpful breakfast fabulous lots thoughtful choices not standard thing even stars hotel offers downside location located far end hutong taxi drivers refuse drive us offer drop us main street minor thing hotel really worths',
 'double happiness perfect place single traveller would hard find first time brought telephone number simply dialled friendly desk staff mobile spoke taxi driver give directions room bathroom spotless arrival cleaned beautifully everyday staff fabulous array food breakfast staggering rooms quiet peaceful close everything would want see beijing subway easy use incredibly clean stops tiananmen square two stops lama temple favour go',
 'friends stayed double happiness september absolutely loved gem shared family room extra bed added separate beds décor family room traditional loved bathroom adequate us staff excellent english fantastic always helpful bar internet fabulous buffet breakfast not expecting lovely surprise hotel located half way quite long hutong keep walking located right near police station great restaurants nearby taxis easy get main street loved time double happiness still talking carry fond memories long time come would recommend memorable stay absolutely',
 'good one best traditional hotels stayed family room quite big looks like quot honeymoon quot version check photos balcony little bare wires needed tidying surprisingly big shower nice large lots variety breakfast courtyard garden nice staff exceedingly nice not seem separate cash bad tv german news chinese channels main bed fine guest bed quot mattress quot unbearably thin uncomfortable feel wooden frame underneath night dinner pretty mediocre ac seems little underpowered large room main bed area cool guest bed little warm',
 'stayed double happiness courtyard hotel three days staying mediocre western hotel several days trouble getting cab driver take us hotel located narrow heels hutong alley looks better night day never felt unsafe actually police station located alley minute walk subway fun walking perpetual card checkers games hotel authentic converted beijing courtyard residence feel like traveled back years greeted parrot myna bird entrance booked quot honeymoon suite quot two small rooms charming traditional chinese decorations bed boxed canopy affair quot matress piece solid wood managed adapt incomfortable feature room spent week yunnan province beijing every bed different hotels ridiculously hard bathroom recently renovated modern western fixtures shower excellent air conditioner worked fine free internet look ceramic turtle cable western channels flat screen tv breakfast excellent plenty western options desk clerks helpful friendly young women best english encountered china forget bed stay place telling friends long forgotten boring marriotts double trees',
 'delightful hotel spent holiday staying quot business quot style hotels big tower blocks organised tour company hotel made last night beijing special one gripe small one room rather small fine one night small anything nights could not fault anything else reception staff helpful friendly special mention goes abby breakfast lovely great range options beautifully presented room clean frequent failing hotels china decor charming see photos also free internet access rooms laptops two pcs lobby facility print great line checking printing boarding passes hotel located hutong chinese traditional courtyard neighbourhood makes little tricky find lively street couple restaurants small grocery shops essentials like snacks water might put area close local police station never felt like security issue street well lit night restaurant geared breakfast abby recommended local restaurant chairs tables various courtyards plus lounge bar sofas tables great place mah jong beer simply relax book',
 'hotel gem middle beijing hutong rooms arranged around inner courtyard designed unique features beds maybe not comfortable compared find sheraton looks room beautiful roof terrace overlook hutong reception arrange day trips drivers etc computers internet free use lobby breakfast chinese dumplings noodles cakes highly recommended like experience hutong life',
 'hotel reviews say clean comfortable safe convenient charming decor location traditional alley neighborhood couple additional comments thoughts staff terrific particularly sharon hotel manager also friendly excellent english chinese goverment paranoid swine flu public health nurse visits every hotel check guests bad cold kindly persuaded allow staff check temperature no fever got free beer fever no hope going carted hospital quarentine days free wifi convenient internet service lobby think twice carting laptop around excellent breakfast buffet hotel gave best exchange rate much better airport elswhere recommend changing enough money get hotel airport yuan carrying hotel card taxi drivers helpful not ensure get ride problem traffic congestion low fixed meter going take hour get across town many waive not unusual try taxis accepted subways convenient safe cheap yuan learn use combination taxis subway worked great hotel not really within walking distance anywhere save legs tourist attractions ghost street many restaurants atmospheric delicious food tipping discouaged except perhaps western style hotels tipped particularly helpful waitress fell tipped watch money exchange various street vendors summer palace given change taiwan bills virtually worthless look similar yuan notes make sure mao face bill hou hai bar street alot fun mostly lovely promenade around lake many clubs restaurants seldom public intoxication beds double happiness hard give extra mattress think need western style hotel soft beds park plaza waifujing good comfortable peking acrobats disappointing expensive save money',
 'make double happiness stayed twice mid may far excellent hotel china come conclusion several reasons location hotel located one beijing hutongs alley neighborhoods gives chance experience chinese cultural close street alley filled great restaurants street food little markets people going everyday lives hotel also close metro station walking distance forbidden city one warning taxi driver might trouble finding sure bring phone get directions necessary staff staff amazing spoke english well everything could make stay memorable inlcuding booking tours great wall arranging train tickets providing directions teaching chinese rooms rooms spotless decorated traditional chinese furniture classy rooms arranged around several outdoor courtyards great relaxing long day site seeing additionally hotel provides excellent breakfast something everyone looking hotel beijing absolutely choice',
 'really enjoyed hotel typical chinese feel definitely something wont experience holiday inn crown hotel etc hotels modern look hotel chinese courtyard beautiful made really feel like china hotel clean quiet small staff polite patient answered tourist questions gave us directions get places even got free tour great wall four night stay dont know one time promotion though recommend learning subway system early trip taxis hard catch late night especially not native subway would get home much quicker food cheap right block free wireless cant beat downfalls walk main street tired shopping since old structure plumbing system not greatest loved',
 'wanted experience unique memorable things visiting china hotel certainly gave us moment enter dongsi sitiao alley become immersed daily life people live stayed five nights march happy family room ground floor plenty big enough three people things liked hotel decor no bland hotel decor location short walk main street dongsi beidajie minute walk wangfujing dajie night market free wireless internet access quaint bar area could go relax end day buy drink chat travellers watch cable tv proximity local restaurants underground felt safe police station alley get dongsi beidajie turn right hotel walk want go dongsi underground station turn left reach dongsi beidajie walk entrance beside wu supermarket good visit want pick supplies used underground times really cheap single trip frequent really easy use automated ticket machines english option directional signage chinese pinjin hotel breakfast okay wanted provide possible area improvement would also used laundry service quite reasonably priced next day service found really great restaurant close loved get dongsi beidajie turn right cross road crossing good luck turn right walk know name restaurant miss three big windows patrons cooking food thought good fun good value depending traffic hotel minute taxi ride beijing west railway station caught overnight train xián',
 'spent nights double happiness hotel would happily stayed longer rooms really unique not like staying standard chain hotel decor traditional style rooms coming central courtyards place really seems history information sheet room telling us previous occupants included editor one first chinese encyclopedias location handy subway minute walk away dongsi meaning get pretty much anywhere central beijing minutes restaurant road also served us one best meals ever eaten staff friendly spoke good english rates extremely reasonable amazed offered minibar service not charge earth sampled hotel quot happy bar quot also really nice comfy sofas pleasant environment worried room may get cold night large windows side facing courtyard not problem heating seems effective bloomin freezing outside lovely asked half stay ever go back beijing',
 'stayed parents nights last november thanksgiving break two deluxe room actually big enough us nice decor impressed given choice two difference rooms themed room next one person small another room ground floor beds little decorations chose downstairs room friends happened well room downstairs one friend complained bed soft ok mine staff friendly helpful friends complained first room small moved huge room following morning although rennovations going stay minimally affected breakfast ok not expect luxurious buffet thing parents not like shower unsteady pressure temperature hot water ran every mintues came back boiling hot minutes later minutes walk away nearest subway station police station steps away hotel safe place quiet night definitely recommend others already',
 'different hotel experience room decorated interesting chinese furniture silks beds one enclosing canopy silk converted seat day superior room reception turns balcony overlooked hutong polished wooden floor pleasant winter felt little cold central heating order get room warm relied heavily air conditioning unit one quirkiness bathroom door bathroom comprised modern shower wash basin short bamboo shutter took place door need comfortable room partner may within earshot two children us loved room ability split half curtain tv satellite watched odd english film evening loved hutong fact right middle neighbourhood meant outside centre beijing caught taxis everywhere trips eg forbidden city minute ride costing yuan taxi drivers found hutong without difficulty especially showed address hotel business card however not taxis happy drive hutong due narrow breakfast fun buffet various chinese pastries noodles dim sum delightful evening restaurant not open explored local restaurants hutong staff always helpful often writing addresses destinations taxi drivers beijing days great time would much recommend friends want unique beijing experience',
 'reserved queen size bed room nights ended staying night room second floor door windows exposed outside room really made summer cold december beijing even though set room temperature higheest hotel staff talking walking outside wood deck corridor kept us awake booking service expedia refused refund last one four nights reservation even though request made hours checkin',
 'stayed yueweizhuang nights wife kids end rooms clean well kept staff polite helpful cleaner even brought extra plate fruits room saw kids enjoying fruits kids love place',
 'friend stayed double happiness courtyard hotel nights sep oct week trip across china first city hotel loved not want stay normal western hotel experience anywhere courtyard hotel real charm though years old really modern facilities like bathroom exceptionally clean wooden deco silk blankets great keeps traditional feel place booked standard twin room pleasantly surprised arrived morning standard rooms fully booked upgraded honeymoon suite laugh since gals great bigger room stayed nights last night moved double room booking suite honeymoon suite big really red deco red traditional chinese colour marriage wonderful traditional bed curtains friend bit claustophobic slept spare single bed instead room even double bed room spacious modern bathrooms rooms phone classic free wifi worked effortlessly rooms robes slippers provided well big courtyards quiet get good night sleep breakfast buffet small resturant front amazing choices small place ranging western breads crossiants cakes muffins cereal etc chinese food like porridge dumplings noodles rice variety drinks tea coffee milk soy bean juice service reception resturant excellent wrote fax emails jeannie reception weeks arrival help us get train tickets xian overnight sleeper beds get booked quickly handled no fuss no deposit required paid us first give credit card details guarantee collected tickets paid reception arrived though eventually missed train due bad traffic got refund also safe storage room check store luggage staff spoke good english well always ready help need bookings tours glad help organise hutong safe police station hotel well smaller police post near start hutong lots little shops buy snacks fruits main street shops convenient take taxis main st well overall loved place service environment pictures websites accurate well definitely stay come back recommend friends amp family',
 'wow experience beijing olympics hotel made even better charming traditional chinese courtyard hotel lovely carved wooden furniture silk bedspreads room great double bed worried hard mattress slept well peaceful away noise city rooms c comfortable humid heat staff friendly helpful request available hours desk free internet lobby wireless rooms hutong located bit daunting first basically dark one way alley found completely safe even late night no problems getting taxis back long address chinese hotel cards also quite close dongsi station subway great getting around easy use would stay',
 'stayed beijing double happiness hotel nights september prior trip north korea night return trip loved warning preference flashy multinational hotels near main sights full european american guests double happiness may not hotel location one hutongs alleyways puts right middle local colour walk street lots little shops restaurants people cycling past carrying manner articles bikes although main sights central beijing bit walk away metro station dongsi within min walk beijing metro system piece cake use yuan single journey distance hire bike see sights reception point cycle shop end street hire yuan per day hotel quirky intimate outside courtyards tinkling fountains rooms chinese style maybe bit kitch fun single rooms different room visits raised chinese bed chinese tea making facilities mini bar fridge air con complimentary toileteries rooms perhaps not spacious given design courtyard setting bit dark clean comfortable rooms tv showed chinese stations found hotel service faultless arrived long flight uk immediately checked friendly helpful reception staff spoke excellent english similarly second visit arrived hotel full previous night not room ready time rather asking come back later receptionist asked wait mins whilst sent maid clean room reception staff also extremely helpful arranging trip great wall remote part wall would picked following morning even though breakfast not start lady runs dining room gave packed lunch take even brought coffee waited step outside picked free internet access via couple pcs beside reception bar wifi access available although not use suffice say impressed beijing double happiness hotel found excellent value part trip also spend night novotel xingqiao beijing although marble lined star centrally located mutinational hotel not charm double happiness staff could not cared less',
 'really enjoyed hotel free internet free breakfast great room quiet clean spacious flat screen tv floor ceiling marble bathroom hotel located hutong central beijing walking distance metro probable minute taxi ride forbidden city beijing olympics met parents competing athletes also staying',
 'stayed hotel nights sightseeing beijing photos hotel saw web accurate family room good size room two double size beds not located main courtyard separate quiet area one room huge balcony mattresses hard consistent hotels stayed china japan breakfast buffet ok large dispensers bottled water use freely felt safe neighborhood police station doors away pros charming traditional hotel live among locals get real flavor people staff spoke english well helpful accommodating computers small lobby use free check e mail although rooms traditional bathroom modern updated cons biggest issue faced getting taxi drivers take us no issue airport although driver tried drop us end street ok circling around block one way street however shopping visiting local sights taxi drivers seems reluctant take us not sure would try bargain get us pay set fee vs actual meter cost couple times went hyatt doorman helped us looking experience local flavor great choice not disappointed',
 'looking experience real beijing life not disappointed double happiness built traditional hutong nestles amongst tiny cafes bakeries video bicycle repair shops hairdressers supermarkets manner weird wonderful little places head right main door find delicious street food sample baker end street staff smart helpful excellent english compared staff bigger hotels stayed',
 'stayed double happiness hotel six nights may booked chinese travel agent know trust implicitly lived beijing around year six years ago idea hutong hotel familiar something looked forward lived hutong area not hutong years earlier known beijing speed change demolition reconstruction almost unbelievable two metro lines seem six maybe miscounted much beijing small hutong alleys area dongsi one two remaining area gulou gentrified widened streets bars restaurants souvenir shops tourist hotel attractive different not stay demand five star comforts said rooms reasonable size bathrooms showers clean efficient air conditioning worked suspect interior decoration furnishings foreigners boxed enclosed beds brilliant laqueur paint hangings not would get corporate entertainment centres courtyards small quiet away noise hutongs take care upper floor stairs slippery wet weather said something hugely reassuring red lanterns door moving water feature good luck raucous unpredictable bird cage breakfast small room front door adequate although probably look elsewhere lunch dinner internet seemed work quickly enough no extra cost young reception staff worked hard universally helpful coped every possible variant english language two things need aware hutongs seem continuous change no exception destruction construction continued seven days week long hours piles detritus much length hutong secondly hutong defintion narrow difficult vehicles day one way check taxi driver knows way not sure pick front door said new metro stop minutes away two main roads',
 'little nervous walking hutong houses hotel saw place fell love rooms charming breakfast quite substantial employees amazing went way make us feel comfortable even printed information great wall trip please not expect grand hyatt hotel character plenty interesting guests sit chat ended drink couple olympic atheletes bar one night four star stayed shanghai could not come close wonderful time',
 'loved little hotel stayed beijing several times stayed hotels expensive none nicer friendlier set hutongs alleyways upon arriving boyfriend not keen stay days changed mind completely location great close subway great shops restaurants really good chinese korean hot pot barbecue within minutes wafujing big shopping street easy walk decor traditional think futons bathroom especially shower nice rooms good sized clean free internet nice breakfast combination chinese western try steamed dumplings spicy sausages middle bustling beijing sitting year old courtyard full flowers singing birds amazing go back',
 'could not find website run hotel booked sinohotel website no credit card needed hold room paid used u credit card payment requested check rate includes small eat breakfast buffet two free internet computers lobby speed slow quaint little courtyard hotel located one remaining hutong neighborhoods beijing hutong narrow lane populated local houses among local people bicycles pedal carts although quaint historic location minute walk nearest dongsi subway station pictures sinohotel website show colorful courtyards hotel rooms traditional chinese furniture unfortunately stuck far corner hotel far beautiful courtyards room one historic bureau rather filled traditional furniture pictures employee showing us room not know operate heating unit figure determined heat not working fixed heat problems hot water get hot water found shower faucet impossible set anything freezing scaulding told us needed anything dial found no phone also found no room safe advertised although room clean gave place low grade problems isolated corner hotel requested move courtyard room told full due easter get courtyard room not suffer problems may satisfied read reviews sites saying beds hard not feel case note no elevator many rooms first floor book sinohotel website also offer reasonable tours like day tour great wall ming tombs staying moved closeby n e courtyard hotel much nicer see review',
 'really enjoyed staying hotel staff really friendly went way make feel home rooms decorated traditional chinese furniture lovely courtyard centre decorated lanterns also free internet access breakfast included price good value money not stay looking luxury business hotel stay want experience something autentically chinese hotel located residential area local restaurants shops near setback rooms little cold experience overall great far best hotel stayed beijing',
 'hotel provide basic service room rate quite low room clean big enough toilet not function well love declaration traditional chinese style reception staffs nice helpful friendly no existing subway near next year olympic new subway station go foot around minutes hotel locates lane two police offices therefore safe enough tourists',
 'stayed part jules verne tour china hotels stayed favourite elegant hotel huge rooms beds large comfortable free internet access rooms restaurant buffet excellent catered tastes good value dinner around breakfast also great lots asian dishes along usual bacon eggs etc',
 'hotel stay good breakfast plentiful anything could desire pros hotel facilities room size breakfast locationshortcomings internet access room not come cheap wired not wireless',
 'stayed empark entire month august working olympics upon arriving entire stay staff attentive needs issues beds extremely hard free wireless available lobby wired service available room reasonable fee hourly day laundry done next door extremely expensive china expected laundry service lot cheaper western hotels basement hotel floor vegas like mall restaurants small boutiques spas amp gym pool free vip guests hotel swam times pool worked gym although hotel claims gym open not staffed round clock often appears closed golden resources cafeteria hotel decent restaurant offers buffet breakfast dinner stay included breakfast never disappointed offer good selection cereals juices fruits well assortment hot entrees breads amp sweet rolls coffee good taxis fairly easy come hotel keep mind hotel located northwest part city many historical attractions shopping pearl amp silk market southeast part town expect long cab ride fortunately taxi fares inexpensive coming town sightseeing think would find hotel far way summer palace closest attraction',
 'stayed empark grand hotel nights participating conference held hotel first time staying star hotel enthusiastic room hotel whole clean quite impressive well decorated food hotel restaurant lunch breakfast characterized full vegetarian menus seafood amongst others problem communication part staying problem greek reception manager chinese tryied communicate english give much effort usual lasta night found whole city underneath hotel not time courage visit general staying characterized pleasant vagelisathens greece',
 'stayed five nights spring comfortable hotel amenities needed helpful staff speak good english per night us including breakfast satisfactory not great good deal guess whole underground city somewhere grounds never got around rooms quiet comfortable well appointed used star place states suit fine beds hard rock found case everywhere else went china seems beds location could problem northwest city not walkable part town taxi city center tiananmen square area takes minutes always bad traffic cabs beijing cheap fare cabs readily available front hotel take taxi nearby subway half price take train something like cents',
 'good location ring road near nice mall supermarket starbucks food court type options room comfortable usual amenities services star hotel must ask nonsmoking hall since second stay trip smoking hall room room ok walking hall others smoked left doors open quite unpleasant restaurant good western chinese foods breakfast really good options available lobby attractive staff quite good found best service asst mgr versus young staff front desk expected english fair friendly max communication always challenge cost outstanding booked local customer rmb',
 'got back day stay fujian hotel beijing staff excellent front desk housekeeping problem getting wifi work within minutes sent someone room set free wifi best room clean pleasant comfy bed free fresh fruit provided every day mini bar usuals free bottled water also provided another one night full compliment toiletries plus razor comb sewing kit tv hbo cnn non chinese speakers free eng version china daily govt issued news lots sprucing going april assume olympic rush carpet room bit worn suspect renovation list small shop ground floor necessities breakfast buffet chinese western food want charmed effort everyone greet obvious westerner english responding halting ni hao quot good evening madam quot',
 'fujian hotel one best hotel stayed china stayed several times year last several year price currently around rmb staff excellent willing accomadate need internet connection improved lot fast comparison hotels price stayed beijing shanghai best breakfast mixed chinese western styles good location hotel convinient next third highway circle min airport easy go anywhere beijing',
 'hotel nice hotel difficutly finding people speak english good effort hospitable polite room service food not would expect coming europe plate salmon came delivered half frozen main drawback hotel beijing international fair minute cab ride toilet middle bathroom aside hotel pleasnt stay hope not much watching tv caue cnn hbo english',
 'hotel booked client no idea expect however fine chinese friend describes new hotel guests mix chinese westerners guess standard similar would expect star hotel say paris edinburgh better stayed cities good sized rooms would get us not stellar experience would get marriott shanghai perfectly fine cheap staff friendly standard english rather patchy expected beijing time though frankly turned china knowing five words mandarin seven chinese characters not expect understood first time instance trouble explaining wanted iron shirts not wash sorted room service pretty speedy beds hard not uncomfortable pillows man made rather spongy internet free great tv cnn hbo english not notice languages chinese channels couple english subtitles food not great not bad room service lamb curry far would expect uk chunks pineapple top meat good quality portion size chinese not american not bad thing one interesting point entrance hotel back building entrance front leads bank obviously used hapless westerners turning looking accommodation',
 'far noticed hotel aimed mainly large groups travel across china point view typical city business hotel good location spacious rooms lots facilities lack attention single guest check check one groups comes another one goes thing fault breakfast not much choice crowded noisy location across corner main shopping walking streets highway front hotel busy not notice much noise rooms spacious clean bed comfortable',
 'stayed good time even better sep stayed gloria four nights location convenient minutes walk underground station fact reached hotel airport underground good staff desk english speaking choose deluxe room large always clean completely renovated breakfast outstanding wide range western chinese food price good deal definitely good choice',
 'stayed part jules verne tour china compared hotels stayed one disappointing rooms ok not provide enough toilet paper replace used shampoos internet access bedrooms expensive carpets etc slighty stained wardrobe area small couple hangers rooms bath robes not requested non smoking room given room non smoking floor stank smoke insisted moving another room buffet dinner cafe style restaurant good value breakfast poor small restaurant number rooms bit chaotic no sit no staff clear tables food running gift shop sign said opened planned buy last minute gifts morning left not open time reception said might opened drinks coffees etc expensive leisure centre indoor pool compulsory wear swimming cap charged approx',
 'stayed nights following cruise hotel pleasant surprise room large well appointed clearly refurbished recently location quite convenient close underground station within easy walk shops restaurants worst thing probably restaurant quite basic would suggest walking others example marriott road breakfast crowded time wrong suggest either going quite early say choice satisfactory not exciting',
 'hotel located within walking distance beijing railway station underground station handy sightseeing lobby public areas look nice however room furniture bit old breakfast buffet good would prefer variety concierge staff nice helpful good level english overall good hotel',
 'review last year expressed satisfaction hotel reservation although clean hotel rooms little quot tired quot could tlc pleased report return hotel year four day stay following cruise across vancouver pleased see information given us last year carried said rooms would largely stripped redecorated cannot vouch every room finished room year second none deep pile carpets new furniture beds certainly vast improvement excellent staff restaurants excellent beijing delight visit city obviously carrying celebrations olympic games city truly covered flowers sight remembered polluted air seen worse back home england clear blue skies every day travelled via terminal heathrow quite impressed time travelled home beijing terminal made poor old terminal look like rather large greenhouse larger heathrows terminals put together awesome surprisingly no objections photographs taken population large cannot wait visit philip sue',
 'nothing report good location could use remodelling perfectly suited needs',
 'stayed gloria plaza start three week tour china vjv large comfotable hotel well justifies four stars rooms large light airy bathrooms similar standard breakfasts excellent not try meals location central good staff friendly helpful hotels china drinks prices expensive encountered china not alcoholic beverages also soft drinks water top tip little kiosk right next hotel buy drinks plenty space room fridge beers soft drinks good great wall red wine drinkable decided not chance quot johnny workers black labial quot',
 'wife stayed gloria plaza nine nights recent trip beijing april hotel well situated near embassy area shopping forbidden city etc found clean staff friendly food resurant fair room amenities nice overall service quite good staff no doubt learning english found existing level english fine hotel nice fitness room included room rate serveral restaurants third stay wife second gloria plaza highly recommend safe well situated moderately priced hotel good service case also panoramic view city cnn next time beijing heading gloria plaza ps negative carpeting time update',
 'well stayed one night say worse hotel china ever stayed least plus location acros road find another one much better even one not best either beijing international hotel staff rude not show respect guests unusual china least beijing rooms ugly poorly equipped comparing hotels reservation made two single beds friend offered share bed no enough rooms since late night cold no option guy problem also reservation done month advance not unlucky day us hotel look days vacation nice hotel check something else gloria plaza recommend temple heaven holiday inn almost value find miss old ugly roomed hotel',
 'stayed gloria plaza hotel nights booked cosmos tourama holiday absolutely fantastic picked airport guide sally along driver service throughout trip certainly got v p treatment hotel grand spacious entrance nice lounge area coffee drink watch people coming going also small shop foyer handy picking snack last minute present case really handy fold away rucksack hotel central get great view large picture windows busy city enjoyed watching people travel bikes carrying wares room large nothing grand no complaints either nice picture window clean tidy hotel fitness studio swimming pool beauty saloon wear swimming cap pool buy wish time make use lovely pool breakfast superb buffet everything could possibly want chefs hand make waffles omlete etc buffet meal one evening good cost approx included bottle red wine lady playing grand piano nice touch although driver took us everywhere location central friendship store road shopping mcdonalds round corner want eat mcdonalds china tourist things beijing enjoyed rickshaw ride hotung old town visited kindergarten lunch chinese family food wonderful like markets barganing try silk market found people bit aggressive not tour guide would paid handbag managed get dubious diesel shirts bought son washed well tour guides obligated take jade factory silk factory etc found interesting sales people jade factory pushy tour guide gets commission purchases also charged not visit factory also took day trip plane xian see terracota warriers well worth visit taken factories pushy sales people quickly made exit least tour guide carried obligations made days learned lot walked wall came home tired happy',
 'definately star hotel stayed pacific delight tour location fabulous however hotel needs serious work rooms clean usual signs decay dirty grout good stuff location mins walk silk alley china construction atms beijing olympic store close tianamen square good locations price morning buffet close mcdonalds close corner market water chips available bad stuff room marginal clean certainly not stellar hotel fixed would high list',
 'selected hotel due location excellent arrival allocated small room smelt badly smoke complained moved better room floor however still rather shabby problems getting key work staff front desk terrible despite speaking adequate english officious unhelpful first day refused change travellers cheque claimed signatures not identical could caused us great problem not atm cards staff restaurant also unhelpful one morning ask different people spoon smoking allowed restaurant even breakfast one small no smoking area although ironically furthest point away buffet means several people smoking heavily sitting inches away breakfast buffet western people find rather unpleasant chose dinner restaurant food bland service poor pay approximately double would pay nearby restaurant concierge polite helpful recommend good local restaurant enjoyed beijing tremendously based experiences chinese people general polite helpful eager please etc sure better hotel options available nearby places eat emporer duck main road ask concierge details pizza hut need break chinese food spotlessly clean efficient service cheap',
 'stayed five days november bed amp breakfast convenient location several subway stations center no problems get taxi even traffic busy got good view room ancient tower old astronomy tools top old beijing city wall room needed radical repair not terrible date especially bathroom rooms clean not clean breakfast ok no problems restaurants service good personnel helpful rooms finishing appliances not stars everything else defintely stars quality good place drop luggage beijing sightseeing',
 'read reviews hotel bit concerned however experience nothing like reviewers room spacious clean comfortable staff friendly public areas clean well maintained breakfast buffet something cultures tastes granted scrambled eggs bacon little less done preference options not massage regrettably another person tour group pleased especially cost walked area felt safe beware local pedicab drivers one tried charge us beijing not miss tour one hutongs favorite part trip getting meet locals etc',
 'unless hotel demolished rebuilt last couple years visited avoid stayed couple nights princess cruise room disgusting dirty dark worn furniture stinking smoke shown room via wedding reception sorry folks hotel kitchen not eat hotel service lift public areas looked ok corridors rooms worn dirty also staff not particluarly helpful failed conatct us tour guide arrived also made no effort deal complaint room',
 'stayed gloria plaza hotel nights january even though definetely not star hotel people expect pleasant stay star hotel lobby quite large reception stuff even though not rude not wellcoming rooms quite spacious worn need renovation breakfast okay omellete waffle station seems like non smokers not appreciated people smoke anywhere want hotel pool sauna plus price catalogue spa services quite reasonable subway station near hotel taxis sooooo cheap really lot better ask bell boys write paper place interested going chinese cab drivers not speak english rather waste time metro near lobby desk book excursions lot expensive rather booking airport upon arrival pleasant stay beijing not problems hotel even though specify deed hotel bit worn needs renovation',
 'walk pleasant public areas filthy corridors scruffy bedrooms sheets spotless carpets filthy covered burns grubby walls furniture breakfast potential good could not cope number customers one bright spot lovely supper gt',
 'husband stayed gloria plaza hotel nights hotel location great probably good thing hotel close subway station silk street main tourist attractions couple stops away lobby hotel nice certainly gives hope check experience certainly interesting not know seems chinese people culturally simply not respect concept line anybody flips chinese spent life us husband american anyways clearly velvet ropes available front every person check counter people would walk talk check person check person would nothing rectify finally got fed told intruder get back line staff hotel less not friendly no greeting no quot welcome hotel quot asked last name form payment sign handed key not sure standard way operating fluke since huge tour group checking anyhoo points hospitality far changing money traveler checks also nightmare apparently hotel staff never seen check two authorizing signatures took sort rooms best livable definitely not stars beds hard bathroom moldy gross carpet suspect give slippers definitely use well bathrobes bring alarm clock not sure not one three days row room keys not work got back room bags stuff demanded explanation got usual quot must key near credit card cellphone etc quot certainly not true since none mind happened keys carried separately husband breakfast buffet nothing write home mixture western eastern food well omelet station waffle station get beat tour group rushes not good job refilling food overall doubt would stay side note due chinese national day well upcoming olympics lot main attractions within tourist sites renovations ask buy tickets opened closed even may not get straight answer possible buy inclusive ticket nickel dime every temple want check',
 'returned night stay gloria plaza hotel beijing group people everyone thought hotel fabulous location greatest feature hotel breakfast buffet awesome made order omlets rooms clean spacious looked little worn quot tired quot although bathroom covered white marble tile looked old grout missing places faucets shower head old mirror large semi wrap around face lift rooms would wonders otherwise great hotel lobby dining rooms fabulous recently refurbished staff courteous would definitely stay',
 'stayed arrived late night staff could not change money helpful tidying exchange desk opened morning wanted visit nearby shopping centres asked book car staff advised would cheaper take taxi way book car hotel restaurants good rooms clean spacious local restaurants convenience stores within minutes walk hotel although english bit problem got sign language excellent hotel location booked stay year',
 'strangest thing noticed no alarm clocks rooms guess could arrange wakeup call jet lag hard tell time without clock dim sum restaurant ground floor quite expensive meaning paying like pf chang would go could probably find cheaper places girls serving hand foot september temp weather perfect although rainy first day',
 'enjoyed stay husband two friends stayed week buffet extensive staff friendly helpful especially bell services full day cab driver decided friend driver bell service person helped us communicate gratitude',
 'would like inform people might visiting beijing china want stay gloria plaza hotel good hotel high standard rooms clean private bath tv c mini bar electric kettle every day complementary bottles water free charge rooms spacy important clean breakfast hotel rich variety cuisine taste people hotel friendly us tried help us much could hotel near silk market even walk not hot humid also metro station opposite hotel want move around tube',
 'rooms horrible not clean found someone else hair bathtub well bed sheets cigarette burns carpet furniture old threadbare smells musty service minimal english not well understood called inform bathtub drain not work well took hour bellbop bring luggage another hour room service quoted minutes got order wrong plus gave attitude called quality buffet breakfast not good bed rock hard feel may well sleep floor price suppose feel getting good deal think would rather pay extra star hotel like sheraton great wall beijing since star gloria plaza hotel certainly not live rating place sub standard best compares worst motels usa',
 'stayed gloria plaza november large western style hotel southeast beijing main east west avenue able walk many places wanted visit well restaurants shops room large even western standards clean everything worked well actually always bit overheated taste staff concierge helpful spoke english willing bear mandarin seemed genuinely interested conversation breakfast buffet great not miss ming dynasty jesuit observatory tower accross steet',
 ...]

7.1.3 Remove Blank Rows¶

lengx_t=[]
for text in corpus_cleaned_t:
    res_t=len(text.split())
    lengx_t.append(res_t)

corpus_cleaned_t = pd.DataFrame(corpus_cleaned_t)
corpus_cleaned_t['length'] = lengx_t
corpus_cleaned_t.columns=['text',"length"]

corpus_cleaned_t=corpus_cleaned_t[corpus_cleaned_t['length']>=1]['text']
corpus_cleaned_t.head()

0    stayed hotel one night fairly new place taxi d...
1    stayed two nights aloft recent trip china hote...
2    stayed aloft beijing haidian nights july lots ...
3    glad first person post photos hotel key points...
4    stayed one night hotel located haidian little ...
Name: text, dtype: object

7.1.4 Language Detection¶

lang_t = []
for text in corpus_cleaned_t:
    lg_t = detect(text)
    lang_t.append(lg_t)

corpus_cleaned_t = pd.DataFrame(corpus_cleaned_t)
corpus_cleaned_t['language'] = lang_t
corpus_cleaned_t.columns=['text',"language"]
corpus_cleaned_t = corpus_cleaned_t[corpus_cleaned_t['language']=="en"]['text']

engl_t= []
leng_t = []
for text in corpus_cleaned_t:
    crr_t = non_eng(text)
    res_t=len(crr_t.split())
    leng_t.append(res_t)
    engl_t.append(crr_t)

212086

corpus_cleaned_t= pd.DataFrame(engl_t)
corpus_cleaned_t['length'] = leng_t
corpus_cleaned_t.columns=['text',"length"]
corpus_cleaned_t=corpus_cleaned_t[corpus_cleaned_t['length']>=1]['text']
corpus_cleaned_t.head()

0    stayed hotel one night fairly new place taxi d...
1    stayed two nights aloft recent trip china hote...
2    stayed aloft beijing haidian nights july lots ...
3    glad first person post photos hotel key points...
4    stayed one night hotel located haidian little ...
Name: text, dtype: object

7.1.5 Word Lengthing¶

reduced_t = []
for text in corpus_cleaned_t:
    redwd_t = reduce_length(text)
    reduced_t.append(redwd_t)

corpus_cleaned_t = pd.DataFrame(reduced_t)
corpus_cleaned_t.columns=['text']
corpus_cleaned_t = corpus_cleaned_t['text']

def replace_nonsense(text):
    pattern = re.compile(r"\b(.)\1{1,}")
    return pattern.sub(r"\1",  text)

reduc_t = []
for text in corpus_cleaned_t:
    red_t = replace_nonsense(text)
    reduc_t.append(red_t)

corpus_cleaned_t = pd.DataFrame(reduc_t)
corpus_cleaned_t.columns=['text']
corpus_cleaned_t = corpus_cleaned_t['text']

def replace_nonsense(text):
    pattern = re.compile(r"(.)\1{1,}\b")
    return pattern.sub(r"\1",  text)

reduc_t = []
for text in corpus_cleaned_t:
    red_t = replace_nonsense(text)
    reduc_t.append(red_t)

corpus_cleaned_t = pd.DataFrame(reduc_t)
corpus_cleaned_t.columns=['text']
corpus_cleaned_t = corpus_cleaned_t['text']
corpus_cleaned_t.head()

0    stayed hotel one night fairly new place taxi d...
1    stayed two nights aloft recent trip china hote...
2    stayed aloft beijing haidian nights july lots ...
3    glad first person post photos hotel key points...
4    stayed one night hotel located haidian little ...
Name: text, dtype: object

7.1.5 Lemmatization¶

lemm_t = []
for text in corpus_cleaned_t:
    lz_t = lemmatize_with_postag(text)
    lemm_t.append(lz_t)

corpus_cleaned_t = pd.DataFrame(lemm_t)
corpus_cleaned_t.columns=['text']
corpus_cleaned_t = corpus_cleaned_t['text']
corpus_cleaned_t.head()

0    stayed hotel one night fairly new place taxi d...
1    stay two night aloft recent trip china hotel m...
2    stay aloft beijing haidian night july lots rev...
3    glad first person post photo hotel key point p...
4    stayed one night hotel locate haidian little b...
Name: text, dtype: object

corpus_unlem_t = pd.DataFrame(reduc_t)
corpus_unlem_t.columns=['text']
corpus_unlem_t = corpus_unlem_t['text']
corpus_unlem_t.head()

0    stayed hotel one night fairly new place taxi d...
1    stayed two nights aloft recent trip china hote...
2    stayed aloft beijing haidian nights july lots ...
3    glad first person post photos hotel key points...
4    stayed one night hotel located haidian little ...
Name: text, dtype: object

7.1.6 Normalized TF-IDF DTM¶

vectorizer = TfidfVectorizer(norm='l1')
DTM_t = vectorizer.fit_transform(corpus_cleaned_t)
feature_names_t = vectorizer.get_feature_names()
corpus_index_t= [n for n in corpus_cleaned_t]

7.1.7 SVD Transformation¶

svd = TruncatedSVD(40)
lsa = make_pipeline(svd, Normalizer(copy=False))
DTM_lsa_t = lsa.fit_transform(DTM_t)

explained_variance_t = svd.explained_variance_ratio_.sum()
explained_variance_t

0.09906737854895634

df_lsa_t = pd.DataFrame.from_records(DTM_lsa_t)
df_lsa_t.columns = [f'S{i+1}' for i in range(df_lsa_t.shape[1])]
df_lsa_t.head()

7.2 Sentiment Score¶

sent_t=pd.DataFrame(columns=['compound','neg','neu','pos'])

for sentence in corpus_unlem_t:
     ss_t = SIA.polarity_scores(sentence)
     sentscore_t=pd.DataFrame([ss_t])
     sent_t=pd.concat([sent_t,sentscore_t],ignore_index=True)

sent_t.head()

7.3 Creating our Final Dataset to be input into the model¶

Finaldf_t = TripRev[['Date','state','overall_ratingsource','hotel_name']]
Finaldf_t['lengthx']=lengx_t
Finaldf_t=Finaldf_t[Finaldf_t['lengthx']>=1]
Finaldf_t['Language']=lang_t
Finaldf_t=Finaldf_t[Finaldf_t['Language']=='en']
Finaldf_t['length']=leng_t
Finaldf_t = Finaldf_t[Finaldf_t['length']>=1]
Finaldf_t = Finaldf_t[['overall_ratingsource','Date','state','hotel_name']]
Finaldf_t.columns = ['stars_reviews','date','state','name']
names_t=list(Finaldf_t.columns)+ list(df_lsa_t.columns) + list(sent_t.columns)
names_t

c:\python37\lib\site-packages\ipykernel_launcher.py:2: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy

['stars_reviews',
 'date',
 'state',
 'name',
 'S1',
 'S2',
 'S3',
 'S4',
 'S5',
 'S6',
 'S7',
 'S8',
 'S9',
 'S10',
 'S11',
 'S12',
 'S13',
 'S14',
 'S15',
 'S16',
 'S17',
 'S18',
 'S19',
 'S20',
 'S21',
 'S22',
 'S23',
 'S24',
 'S25',
 'S26',
 'S27',
 'S28',
 'S29',
 'S30',
 'S31',
 'S32',
 'S33',
 'S34',
 'S35',
 'S36',
 'S37',
 'S38',
 'S39',
 'S40',
 'compound',
 'neg',
 'neu',
 'pos']

Fin_t = pd.concat([Finaldf_t.reset_index(drop=True),df_lsa_t.reset_index(drop=True)],axis=1,ignore_index=True)
Fin_t = pd.concat ([Fin_t.reset_index(drop=True),sent_t.reset_index(drop=True)],axis=1,ignore_index=True)
Fin_t.columns= names_t
Fin_t.head()

Fin_t.dropna(subset=['date'],inplace=True)

from datetime import datetime
Trip_date = Fin_t['date']
T_d =[]
for dt in Trip_date:
    dt_onj = datetime.strptime(str(dt).rstrip(), '%b %d %Y')
    T_d.append(dt_onj)
T_d

[datetime.datetime(2009, 10, 12, 0, 0),
 datetime.datetime(2009, 9, 25, 0, 0),
 datetime.datetime(2009, 8, 4, 0, 0),
 datetime.datetime(2009, 7, 17, 0, 0),
 datetime.datetime(2009, 5, 30, 0, 0),
 datetime.datetime(2008, 12, 31, 0, 0),
 datetime.datetime(2009, 11, 17, 0, 0),
 datetime.datetime(2009, 11, 7, 0, 0),
 datetime.datetime(2009, 10, 16, 0, 0),
 datetime.datetime(2009, 9, 18, 0, 0),
 datetime.datetime(2009, 9, 5, 0, 0),
 datetime.datetime(2009, 8, 17, 0, 0),
 datetime.datetime(2009, 8, 15, 0, 0),
 datetime.datetime(2009, 8, 7, 0, 0),
 datetime.datetime(2009, 7, 21, 0, 0),
 datetime.datetime(2009, 7, 7, 0, 0),
 datetime.datetime(2009, 6, 1, 0, 0),
 datetime.datetime(2009, 4, 22, 0, 0),
 datetime.datetime(2009, 3, 25, 0, 0),
 datetime.datetime(2009, 1, 1, 0, 0),
 datetime.datetime(2008, 11, 18, 0, 0),
 datetime.datetime(2008, 11, 15, 0, 0),
 datetime.datetime(2008, 9, 20, 0, 0),
 datetime.datetime(2008, 8, 29, 0, 0),
 datetime.datetime(2008, 6, 28, 0, 0),
 datetime.datetime(2008, 5, 14, 0, 0),
 datetime.datetime(2007, 11, 4, 0, 0),
 datetime.datetime(2007, 11, 1, 0, 0),
 datetime.datetime(2007, 9, 18, 0, 0),
 datetime.datetime(2007, 4, 9, 0, 0),
 datetime.datetime(2006, 11, 1, 0, 0),
 datetime.datetime(2006, 10, 2, 0, 0),
 datetime.datetime(2006, 7, 7, 0, 0),
 datetime.datetime(2005, 11, 9, 0, 0),
 datetime.datetime(2009, 11, 19, 0, 0),
 datetime.datetime(2009, 9, 11, 0, 0),
 datetime.datetime(2008, 12, 14, 0, 0),
 datetime.datetime(2008, 11, 10, 0, 0),
 datetime.datetime(2008, 11, 1, 0, 0),
 datetime.datetime(2008, 8, 25, 0, 0),
 datetime.datetime(2009, 10, 11, 0, 0),
 datetime.datetime(2009, 9, 23, 0, 0),
 datetime.datetime(2009, 8, 16, 0, 0),
 datetime.datetime(2009, 7, 29, 0, 0),
 datetime.datetime(2009, 7, 19, 0, 0),
 datetime.datetime(2009, 6, 1, 0, 0),
 datetime.datetime(2009, 5, 22, 0, 0),
 datetime.datetime(2009, 4, 8, 0, 0),
 datetime.datetime(2009, 3, 31, 0, 0),
 datetime.datetime(2009, 3, 6, 0, 0),
 datetime.datetime(2009, 2, 22, 0, 0),
 datetime.datetime(2009, 2, 17, 0, 0),
 datetime.datetime(2009, 1, 23, 0, 0),
 datetime.datetime(2008, 11, 15, 0, 0),
 datetime.datetime(2008, 10, 21, 0, 0),
 datetime.datetime(2008, 10, 6, 0, 0),
 datetime.datetime(2008, 9, 9, 0, 0),
 datetime.datetime(2008, 8, 20, 0, 0),
 datetime.datetime(2008, 8, 18, 0, 0),
 datetime.datetime(2008, 8, 17, 0, 0),
 datetime.datetime(2008, 7, 14, 0, 0),
 datetime.datetime(2008, 5, 22, 0, 0),
 datetime.datetime(2008, 5, 17, 0, 0),
 datetime.datetime(2008, 5, 10, 0, 0),
 datetime.datetime(2008, 4, 6, 0, 0),
 datetime.datetime(2008, 3, 16, 0, 0),
 datetime.datetime(2008, 2, 10, 0, 0),
 datetime.datetime(2008, 2, 7, 0, 0),
 datetime.datetime(2007, 11, 7, 0, 0),
 datetime.datetime(2007, 10, 17, 0, 0),
 datetime.datetime(2007, 9, 13, 0, 0),
 datetime.datetime(2007, 8, 26, 0, 0),
 datetime.datetime(2007, 7, 27, 0, 0),
 datetime.datetime(2007, 7, 8, 0, 0),
 datetime.datetime(2007, 6, 21, 0, 0),
 datetime.datetime(2007, 6, 19, 0, 0),
 datetime.datetime(2007, 4, 17, 0, 0),
 datetime.datetime(2007, 3, 5, 0, 0),
 datetime.datetime(2007, 1, 31, 0, 0),
 datetime.datetime(2006, 10, 25, 0, 0),
 datetime.datetime(2006, 10, 13, 0, 0),
 datetime.datetime(2007, 12, 24, 0, 0),
 datetime.datetime(2006, 9, 15, 0, 0),
 datetime.datetime(2009, 11, 4, 0, 0),
 datetime.datetime(2009, 8, 1, 0, 0),
 datetime.datetime(2009, 6, 22, 0, 0),
 datetime.datetime(2009, 5, 31, 0, 0),
 datetime.datetime(2008, 10, 21, 0, 0),
 datetime.datetime(2008, 7, 15, 0, 0),
 datetime.datetime(2008, 6, 27, 0, 0),
 datetime.datetime(2008, 3, 29, 0, 0),
 datetime.datetime(2008, 3, 19, 0, 0),
 datetime.datetime(2008, 3, 8, 0, 0),
 datetime.datetime(2008, 2, 2, 0, 0),
 datetime.datetime(2007, 12, 24, 0, 0),
 datetime.datetime(2007, 11, 25, 0, 0),
 datetime.datetime(2007, 10, 22, 0, 0),
 datetime.datetime(2007, 1, 20, 0, 0),
 datetime.datetime(2006, 7, 6, 0, 0),
 datetime.datetime(2006, 5, 29, 0, 0),
 datetime.datetime(2005, 3, 4, 0, 0),
 datetime.datetime(2004, 12, 3, 0, 0),
 datetime.datetime(2009, 11, 19, 0, 0),
 datetime.datetime(2009, 10, 7, 0, 0),
 datetime.datetime(2009, 8, 19, 0, 0),
 datetime.datetime(2009, 7, 19, 0, 0),
 datetime.datetime(2009, 6, 16, 0, 0),
 datetime.datetime(2009, 6, 11, 0, 0),
 datetime.datetime(2009, 5, 21, 0, 0),
 datetime.datetime(2009, 5, 7, 0, 0),
 datetime.datetime(2009, 4, 24, 0, 0),
 datetime.datetime(2009, 4, 10, 0, 0),
 datetime.datetime(2009, 1, 23, 0, 0),
 datetime.datetime(2008, 11, 7, 0, 0),
 datetime.datetime(2008, 10, 28, 0, 0),
 datetime.datetime(2008, 8, 6, 0, 0),
 datetime.datetime(2008, 7, 18, 0, 0),
 datetime.datetime(2008, 5, 15, 0, 0),
 datetime.datetime(2008, 2, 10, 0, 0),
 datetime.datetime(2007, 11, 1, 0, 0),
 datetime.datetime(2007, 10, 27, 0, 0),
 datetime.datetime(2007, 8, 9, 0, 0),
 datetime.datetime(2007, 3, 4, 0, 0),
 datetime.datetime(2006, 10, 27, 0, 0),
 datetime.datetime(2006, 10, 19, 0, 0),
 datetime.datetime(2006, 10, 1, 0, 0),
 datetime.datetime(2006, 8, 31, 0, 0),
 datetime.datetime(2006, 3, 26, 0, 0),
 datetime.datetime(2005, 6, 8, 0, 0),
 datetime.datetime(2004, 11, 25, 0, 0),
 datetime.datetime(2009, 10, 6, 0, 0),
 datetime.datetime(2009, 9, 29, 0, 0),
 datetime.datetime(2009, 9, 23, 0, 0),
 datetime.datetime(2009, 9, 19, 0, 0),
 datetime.datetime(2009, 7, 2, 0, 0),
 datetime.datetime(2008, 9, 24, 0, 0),
 datetime.datetime(2008, 7, 27, 0, 0),
 datetime.datetime(2008, 7, 22, 0, 0),
 datetime.datetime(2008, 7, 19, 0, 0),
 datetime.datetime(2008, 6, 3, 0, 0),
 datetime.datetime(2008, 5, 29, 0, 0),
 datetime.datetime(2008, 4, 10, 0, 0),
 datetime.datetime(2007, 10, 31, 0, 0),
 datetime.datetime(2007, 10, 14, 0, 0),
 datetime.datetime(2007, 9, 19, 0, 0),
 datetime.datetime(2007, 9, 14, 0, 0),
 datetime.datetime(2007, 8, 11, 0, 0),
 datetime.datetime(2007, 8, 3, 0, 0),
 datetime.datetime(2007, 7, 9, 0, 0),
 datetime.datetime(2007, 6, 17, 0, 0),
 datetime.datetime(2007, 5, 29, 0, 0),
 datetime.datetime(2007, 4, 14, 0, 0),
 datetime.datetime(2007, 3, 18, 0, 0),
 datetime.datetime(2006, 12, 9, 0, 0),
 datetime.datetime(2006, 10, 2, 0, 0),
 datetime.datetime(2006, 8, 21, 0, 0),
 datetime.datetime(2006, 8, 9, 0, 0),
 datetime.datetime(2006, 7, 29, 0, 0),
 datetime.datetime(2006, 6, 30, 0, 0),
 datetime.datetime(2006, 6, 6, 0, 0),
 datetime.datetime(2006, 5, 20, 0, 0),
 datetime.datetime(2006, 3, 21, 0, 0),
 datetime.datetime(2006, 2, 14, 0, 0),
 datetime.datetime(2006, 1, 23, 0, 0),
 datetime.datetime(2005, 11, 14, 0, 0),
 datetime.datetime(2005, 10, 4, 0, 0),
 datetime.datetime(2005, 7, 12, 0, 0),
 datetime.datetime(2005, 4, 4, 0, 0),
 datetime.datetime(2004, 11, 29, 0, 0),
 datetime.datetime(2008, 12, 2, 0, 0),
 datetime.datetime(2008, 10, 21, 0, 0),
 datetime.datetime(2009, 10, 8, 0, 0),
 datetime.datetime(2009, 9, 27, 0, 0),
 datetime.datetime(2009, 9, 8, 0, 0),
 datetime.datetime(2009, 8, 30, 0, 0),
 datetime.datetime(2009, 7, 31, 0, 0),
 datetime.datetime(2009, 7, 14, 0, 0),
 datetime.datetime(2009, 7, 1, 0, 0),
 datetime.datetime(2009, 4, 30, 0, 0),
 datetime.datetime(2008, 9, 17, 0, 0),
 datetime.datetime(2008, 4, 13, 0, 0),
 datetime.datetime(2008, 1, 9, 0, 0),
 datetime.datetime(2007, 7, 22, 0, 0),
 datetime.datetime(2007, 6, 14, 0, 0),
 datetime.datetime(2007, 4, 23, 0, 0),
 datetime.datetime(2007, 4, 20, 0, 0),
 datetime.datetime(2007, 1, 7, 0, 0),
 datetime.datetime(2006, 11, 1, 0, 0),
 datetime.datetime(2006, 7, 1, 0, 0),
 datetime.datetime(2006, 1, 8, 0, 0),
 datetime.datetime(2005, 11, 17, 0, 0),
 datetime.datetime(2005, 10, 18, 0, 0),
 datetime.datetime(2005, 9, 21, 0, 0),
 datetime.datetime(2005, 8, 17, 0, 0),
 datetime.datetime(2005, 5, 11, 0, 0),
 datetime.datetime(2005, 3, 20, 0, 0),
 datetime.datetime(2004, 9, 15, 0, 0),
 datetime.datetime(2009, 11, 23, 0, 0),
 datetime.datetime(2009, 9, 2, 0, 0),
 datetime.datetime(2009, 8, 29, 0, 0),
 datetime.datetime(2009, 7, 31, 0, 0),
 datetime.datetime(2009, 6, 9, 0, 0),
 datetime.datetime(2009, 5, 29, 0, 0),
 datetime.datetime(2009, 4, 17, 0, 0),
 datetime.datetime(2009, 3, 4, 0, 0),
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 datetime.datetime(2009, 11, 4, 0, 0),
 datetime.datetime(2009, 8, 19, 0, 0),
 datetime.datetime(2009, 8, 17, 0, 0),
 datetime.datetime(2009, 6, 18, 0, 0),
 datetime.datetime(2009, 6, 1, 0, 0),
 datetime.datetime(2008, 12, 31, 0, 0),
 datetime.datetime(2008, 12, 31, 0, 0),
 datetime.datetime(2008, 11, 6, 0, 0),
 datetime.datetime(2009, 11, 10, 0, 0),
 datetime.datetime(2009, 10, 24, 0, 0),
 datetime.datetime(2009, 10, 14, 0, 0),
 datetime.datetime(2009, 10, 13, 0, 0),
 datetime.datetime(2009, 9, 19, 0, 0),
 datetime.datetime(2009, 9, 18, 0, 0),
 datetime.datetime(2009, 9, 3, 0, 0),
 datetime.datetime(2009, 8, 18, 0, 0),
 datetime.datetime(2009, 8, 11, 0, 0),
 datetime.datetime(2009, 7, 27, 0, 0),
 datetime.datetime(2009, 7, 22, 0, 0),
 datetime.datetime(2009, 7, 14, 0, 0),
 datetime.datetime(2009, 5, 16, 0, 0),
 datetime.datetime(2009, 4, 30, 0, 0),
 datetime.datetime(2009, 3, 28, 0, 0),
 datetime.datetime(2009, 2, 9, 0, 0),
 datetime.datetime(2009, 1, 30, 0, 0),
 datetime.datetime(2009, 1, 30, 0, 0),
 datetime.datetime(2008, 10, 6, 0, 0),
 datetime.datetime(2009, 11, 17, 0, 0),
 datetime.datetime(2009, 11, 16, 0, 0),
 datetime.datetime(2009, 11, 4, 0, 0),
 datetime.datetime(2009, 8, 27, 0, 0),
 datetime.datetime(2009, 7, 20, 0, 0),
 datetime.datetime(2009, 6, 18, 0, 0),
 datetime.datetime(2009, 3, 12, 0, 0),
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 datetime.datetime(2009, 5, 11, 0, 0),
 datetime.datetime(2009, 4, 5, 0, 0),
 datetime.datetime(2009, 3, 7, 0, 0),
 datetime.datetime(2009, 3, 2, 0, 0),
 datetime.datetime(2009, 2, 21, 0, 0),
 datetime.datetime(2008, 11, 2, 0, 0),
 datetime.datetime(2008, 10, 13, 0, 0),
 datetime.datetime(2009, 11, 8, 0, 0),
 datetime.datetime(2009, 11, 6, 0, 0),
 datetime.datetime(2009, 11, 4, 0, 0),
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 datetime.datetime(2009, 10, 15, 0, 0),
 datetime.datetime(2009, 10, 11, 0, 0),
 datetime.datetime(2009, 10, 6, 0, 0),
 datetime.datetime(2009, 9, 30, 0, 0),
 datetime.datetime(2009, 9, 29, 0, 0),
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 datetime.datetime(2009, 9, 3, 0, 0),
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 datetime.datetime(2009, 8, 8, 0, 0),
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 datetime.datetime(2009, 7, 15, 0, 0),
 datetime.datetime(2009, 7, 13, 0, 0),
 datetime.datetime(2009, 7, 12, 0, 0),
 datetime.datetime(2009, 7, 11, 0, 0),
 datetime.datetime(2009, 6, 16, 0, 0),
 datetime.datetime(2009, 6, 9, 0, 0),
 datetime.datetime(2009, 6, 2, 0, 0),
 datetime.datetime(2009, 5, 24, 0, 0),
 datetime.datetime(2009, 5, 16, 0, 0),
 datetime.datetime(2009, 5, 16, 0, 0),
 datetime.datetime(2009, 5, 15, 0, 0),
 datetime.datetime(2009, 5, 13, 0, 0),
 datetime.datetime(2009, 5, 5, 0, 0),
 datetime.datetime(2009, 5, 4, 0, 0),
 datetime.datetime(2009, 5, 1, 0, 0),
 datetime.datetime(2009, 4, 5, 0, 0),
 datetime.datetime(2009, 3, 3, 0, 0),
 datetime.datetime(2009, 2, 23, 0, 0),
 datetime.datetime(2009, 2, 17, 0, 0),
 datetime.datetime(2009, 2, 14, 0, 0),
 datetime.datetime(2009, 2, 10, 0, 0),
 datetime.datetime(2009, 1, 10, 0, 0),
 datetime.datetime(2009, 1, 6, 0, 0),
 datetime.datetime(2009, 1, 5, 0, 0),
 datetime.datetime(2009, 1, 4, 0, 0),
 datetime.datetime(2008, 12, 24, 0, 0),
 datetime.datetime(2008, 12, 22, 0, 0),
 datetime.datetime(2008, 12, 16, 0, 0),
 datetime.datetime(2008, 12, 10, 0, 0),
 datetime.datetime(2008, 12, 8, 0, 0),
 datetime.datetime(2008, 12, 6, 0, 0),
 datetime.datetime(2008, 11, 24, 0, 0),
 datetime.datetime(2008, 11, 24, 0, 0),
 datetime.datetime(2008, 11, 23, 0, 0),
 datetime.datetime(2008, 11, 20, 0, 0),
 datetime.datetime(2008, 11, 4, 0, 0),
 datetime.datetime(2008, 11, 3, 0, 0),
 datetime.datetime(2008, 10, 29, 0, 0),
 datetime.datetime(2008, 10, 25, 0, 0),
 datetime.datetime(2008, 10, 10, 0, 0),
 datetime.datetime(2008, 10, 7, 0, 0),
 datetime.datetime(2008, 9, 25, 0, 0),
 datetime.datetime(2008, 9, 18, 0, 0),
 datetime.datetime(2008, 9, 15, 0, 0),
 datetime.datetime(2008, 9, 6, 0, 0),
 datetime.datetime(2008, 8, 13, 0, 0),
 datetime.datetime(2008, 8, 12, 0, 0),
 datetime.datetime(2008, 7, 24, 0, 0),
 datetime.datetime(2008, 7, 20, 0, 0),
 datetime.datetime(2008, 7, 18, 0, 0),
 datetime.datetime(2008, 7, 15, 0, 0),
 datetime.datetime(2008, 6, 24, 0, 0),
 datetime.datetime(2008, 6, 21, 0, 0),
 datetime.datetime(2008, 6, 17, 0, 0),
 datetime.datetime(2008, 6, 4, 0, 0),
 datetime.datetime(2008, 5, 29, 0, 0),
 datetime.datetime(2008, 5, 27, 0, 0),
 datetime.datetime(2008, 5, 25, 0, 0),
 datetime.datetime(2008, 5, 15, 0, 0),
 datetime.datetime(2008, 5, 5, 0, 0),
 datetime.datetime(2008, 5, 4, 0, 0),
 datetime.datetime(2008, 4, 26, 0, 0),
 datetime.datetime(2008, 4, 8, 0, 0),
 datetime.datetime(2008, 4, 4, 0, 0),
 datetime.datetime(2008, 4, 2, 0, 0),
 datetime.datetime(2008, 3, 31, 0, 0),
 datetime.datetime(2008, 3, 26, 0, 0),
 datetime.datetime(2008, 3, 25, 0, 0),
 datetime.datetime(2008, 3, 24, 0, 0),
 datetime.datetime(2008, 3, 23, 0, 0),
 datetime.datetime(2008, 3, 15, 0, 0),
 datetime.datetime(2008, 3, 10, 0, 0),
 datetime.datetime(2008, 3, 4, 0, 0),
 datetime.datetime(2008, 2, 25, 0, 0),
 datetime.datetime(2008, 2, 12, 0, 0),
 datetime.datetime(2008, 1, 29, 0, 0),
 datetime.datetime(2008, 1, 6, 0, 0),
 datetime.datetime(2007, 12, 20, 0, 0),
 datetime.datetime(2007, 12, 16, 0, 0),
 datetime.datetime(2007, 12, 5, 0, 0),
 datetime.datetime(2007, 11, 17, 0, 0),
 datetime.datetime(2007, 11, 15, 0, 0),
 datetime.datetime(2007, 11, 13, 0, 0),
 datetime.datetime(2007, 11, 10, 0, 0),
 datetime.datetime(2009, 10, 12, 0, 0),
 datetime.datetime(2009, 1, 20, 0, 0),
 datetime.datetime(2008, 9, 24, 0, 0),
 datetime.datetime(2008, 7, 25, 0, 0),
 datetime.datetime(2008, 5, 29, 0, 0),
 datetime.datetime(2008, 4, 22, 0, 0),
 datetime.datetime(2007, 12, 19, 0, 0),
 datetime.datetime(2007, 10, 2, 0, 0),
 datetime.datetime(2007, 9, 17, 0, 0),
 datetime.datetime(2007, 7, 16, 0, 0),
 datetime.datetime(2007, 4, 6, 0, 0),
 datetime.datetime(2006, 12, 28, 0, 0),
 datetime.datetime(2006, 4, 22, 0, 0),
 datetime.datetime(2009, 11, 26, 0, 0),
 datetime.datetime(2009, 11, 17, 0, 0),
 datetime.datetime(2009, 11, 2, 0, 0),
 datetime.datetime(2009, 10, 24, 0, 0),
 datetime.datetime(2009, 10, 19, 0, 0),
 datetime.datetime(2009, 10, 12, 0, 0),
 datetime.datetime(2009, 10, 9, 0, 0),
 datetime.datetime(2009, 9, 9, 0, 0),
 datetime.datetime(2009, 8, 17, 0, 0),
 datetime.datetime(2009, 8, 2, 0, 0),
 datetime.datetime(2009, 7, 18, 0, 0),
 datetime.datetime(2009, 7, 12, 0, 0),
 datetime.datetime(2009, 7, 7, 0, 0),
 datetime.datetime(2009, 7, 5, 0, 0),
 datetime.datetime(2009, 6, 28, 0, 0),
 datetime.datetime(2009, 5, 30, 0, 0),
 datetime.datetime(2009, 5, 22, 0, 0),
 datetime.datetime(2009, 5, 18, 0, 0),
 datetime.datetime(2009, 4, 12, 0, 0),
 datetime.datetime(2009, 4, 10, 0, 0),
 datetime.datetime(2009, 1, 23, 0, 0),
 datetime.datetime(2009, 1, 6, 0, 0),
 datetime.datetime(2008, 11, 26, 0, 0),
 datetime.datetime(2008, 11, 7, 0, 0),
 datetime.datetime(2008, 8, 31, 0, 0),
 datetime.datetime(2009, 11, 6, 0, 0),
 datetime.datetime(2009, 10, 10, 0, 0),
 datetime.datetime(2009, 10, 2, 0, 0),
 datetime.datetime(2009, 9, 29, 0, 0),
 datetime.datetime(2009, 9, 28, 0, 0),
 datetime.datetime(2009, 9, 24, 0, 0),
 datetime.datetime(2009, 9, 21, 0, 0),
 datetime.datetime(2009, 9, 7, 0, 0),
 datetime.datetime(2009, 8, 19, 0, 0),
 datetime.datetime(2009, 8, 17, 0, 0),
 datetime.datetime(2009, 8, 11, 0, 0),
 datetime.datetime(2009, 7, 16, 0, 0),
 datetime.datetime(2009, 6, 16, 0, 0),
 datetime.datetime(2009, 4, 28, 0, 0),
 datetime.datetime(2009, 4, 23, 0, 0),
 datetime.datetime(2009, 4, 2, 0, 0),
 datetime.datetime(2009, 3, 14, 0, 0),
 datetime.datetime(2009, 2, 7, 0, 0),
 datetime.datetime(2008, 12, 24, 0, 0),
 datetime.datetime(2008, 12, 8, 0, 0),
 datetime.datetime(2008, 11, 20, 0, 0),
 datetime.datetime(2008, 9, 22, 0, 0),
 datetime.datetime(2008, 9, 17, 0, 0),
 datetime.datetime(2008, 8, 28, 0, 0),
 datetime.datetime(2008, 7, 21, 0, 0),
 datetime.datetime(2008, 7, 5, 0, 0),
 datetime.datetime(2008, 6, 3, 0, 0),
 datetime.datetime(2008, 5, 27, 0, 0),
 datetime.datetime(2008, 5, 2, 0, 0),
 datetime.datetime(2008, 4, 23, 0, 0),
 datetime.datetime(2008, 1, 1, 0, 0),
 datetime.datetime(2007, 9, 27, 0, 0),
 datetime.datetime(2009, 8, 13, 0, 0),
 datetime.datetime(2008, 12, 23, 0, 0),
 datetime.datetime(2008, 8, 19, 0, 0),
 datetime.datetime(2007, 8, 26, 0, 0),
 datetime.datetime(2005, 7, 18, 0, 0),
 datetime.datetime(2008, 8, 4, 0, 0),
 datetime.datetime(2008, 5, 8, 0, 0),
 datetime.datetime(2007, 12, 31, 0, 0),
 datetime.datetime(2007, 6, 30, 0, 0),
 datetime.datetime(2006, 3, 21, 0, 0),
 datetime.datetime(2009, 9, 28, 0, 0),
 datetime.datetime(2009, 9, 27, 0, 0),
 datetime.datetime(2009, 8, 13, 0, 0),
 datetime.datetime(2009, 5, 21, 0, 0),
 datetime.datetime(2008, 12, 6, 0, 0),
 datetime.datetime(2008, 12, 2, 0, 0),
 datetime.datetime(2008, 10, 24, 0, 0),
 datetime.datetime(2008, 6, 13, 0, 0),
 datetime.datetime(2008, 4, 15, 0, 0),
 datetime.datetime(2008, 1, 15, 0, 0),
 datetime.datetime(2007, 8, 19, 0, 0),
 datetime.datetime(2007, 7, 20, 0, 0),
 datetime.datetime(2007, 7, 3, 0, 0),
 datetime.datetime(2007, 4, 14, 0, 0),
 datetime.datetime(2007, 3, 16, 0, 0),
 datetime.datetime(2007, 3, 3, 0, 0),
 datetime.datetime(2007, 1, 27, 0, 0),
 datetime.datetime(2006, 9, 29, 0, 0),
 datetime.datetime(2006, 9, 27, 0, 0),
 datetime.datetime(2006, 4, 7, 0, 0),
 datetime.datetime(2006, 2, 25, 0, 0),
 datetime.datetime(2005, 12, 15, 0, 0),
 datetime.datetime(2005, 11, 11, 0, 0),
 datetime.datetime(2005, 8, 24, 0, 0),
 datetime.datetime(2005, 7, 24, 0, 0),
 datetime.datetime(2004, 9, 22, 0, 0),
 datetime.datetime(2009, 9, 29, 0, 0),
 datetime.datetime(2009, 8, 19, 0, 0),
 datetime.datetime(2009, 8, 17, 0, 0),
 datetime.datetime(2009, 8, 13, 0, 0),
 datetime.datetime(2009, 6, 30, 0, 0),
 datetime.datetime(2009, 5, 24, 0, 0),
 datetime.datetime(2009, 3, 27, 0, 0),
 datetime.datetime(2008, 12, 2, 0, 0),
 datetime.datetime(2008, 10, 31, 0, 0),
 datetime.datetime(2008, 10, 7, 0, 0),
 datetime.datetime(2008, 9, 13, 0, 0),
 datetime.datetime(2008, 5, 15, 0, 0),
 datetime.datetime(2008, 3, 28, 0, 0),
 datetime.datetime(2008, 1, 30, 0, 0),
 datetime.datetime(2008, 1, 1, 0, 0),
 datetime.datetime(2007, 10, 20, 0, 0),
 datetime.datetime(2007, 10, 5, 0, 0),
 datetime.datetime(2007, 9, 17, 0, 0),
 ...]

T_d = pd.DataFrame(T_d)
T_d = T_d[0]
Fin_t = Fin_t.reset_index(drop=True)
Fin_t['date']=T_d
Fin_t.head()

dtt_t = []
for i in range(210607):
    datevar_t= Fin_t.at[i,'date']
    dateconv_t= datevar_t.strftime('%j')
    days_t = int(dateconv_t)
    dtt_t.append(days_t)    

testdt_t = Fin_t[['date']]
testdt_t['dateinyr'] = dtt_t

totday_t=[]
yrs_t = []
for i in range(210607):
    yr_t=testdt_t.at[i,'date'].year
    dyyr_t= (date(yr_t,12,31)- date(yr_t,1,1)).days
    totday_t.append(dyyr_t+1)
    yrs_t.append(yr_t)

testdt_t['yrdt'] = totday_t
testdt_t['year']=yrs_t

testdt_t['dateconverted']= testdt_t['year']+(testdt_t['dateinyr']/testdt_t['yrdt'])
testdt_t.head()

c:\python37\lib\site-packages\ipykernel_launcher.py:9: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy
  if __name__ == '__main__':
c:\python37\lib\site-packages\ipykernel_launcher.py:19: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy
c:\python37\lib\site-packages\ipykernel_launcher.py:20: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy
c:\python37\lib\site-packages\ipykernel_launcher.py:22: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy

quart_t= []
for i in range(210607):
    month_t= testdt_t.at[i,'date'].month
    if month_t <= 3:
        quarter_t= 'Q1'
    elif month_t >= 4 and month_t <=6:
        quarter_t = "Q2"
    elif month_t >= 7 and month_t <= 9:
        quarter_t = "Q3"
    else:
        quarter_t ="Q4"       
    quart_t.append(quarter_t)
    
testdt_t['Quarters'] = quart_t
testdt_t.head()

c:\python37\lib\site-packages\ipykernel_launcher.py:14: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy

Fin_t['date']=testdt_t['dateconverted']
Fin_t['Quarters']=testdt_t['Quarters']
Fin_t.head()

7.4 create dummy variables so that the TripAdvisor Dataframe has the exact same column as the Yelp Dataset used to train the model¶

Moddata_t = Fin_t
Moddata_t=Moddata_t.drop(['compound','neu','Quarters','state'],axis=1)
Moddata_t.columns

Index(['stars_reviews', 'date', 'name', 'S1', 'S2', 'S3', 'S4', 'S5', 'S6',
       'S7', 'S8', 'S9', 'S10', 'S11', 'S12', 'S13', 'S14', 'S15', 'S16',
       'S17', 'S18', 'S19', 'S20', 'S21', 'S22', 'S23', 'S24', 'S25', 'S26',
       'S27', 'S28', 'S29', 'S30', 'S31', 'S32', 'S33', 'S34', 'S35', 'S36',
       'S37', 'S38', 'S39', 'S40', 'neg', 'pos'],
      dtype='object')

Cat_state = Fin_t[['state']]
Cat_quarters = Fin_t[['Quarters']]
Cat_quarters = pd.get_dummies(Cat_quarters, drop_first=True)
Cat_quarters.head()

Cat_state['state_AZ']=0
Cat_state['state_FL']=0
Cat_state['state_IL']=0
Cat_state['state_NV']=0
Cat_state['state_OH']=0
Cat_state['state_ON']=0
Cat_state['state_PA']=0
Cat_state['state_QC']=0
Cat_state['state_WI']=0

ILindex = Cat_state[Cat_state['state']=="il"].index.values.tolist()
Cat_state.at[ILindex,'state_IL'] =1 
NVindex = Cat_state[Cat_state['state']=="nv"].index.values.tolist()
Cat_state.at[NVindex,'state_NV'] =1 
QCindex = Cat_state[Cat_state['state']=="quebec"].index.values.tolist()
Cat_state.at[NVindex,'state_QC'] =1 
Cat_state=Cat_state.drop(['state'],axis=1)
Cat_quarters = Cat_quarters.drop(['Quarters_Q2'],axis=1)
dummies_t = pd.concat([Cat_state.reset_index(drop=True),Cat_quarters.reset_index(drop=True)],axis=1)
dummies_t.head()

c:\python37\lib\site-packages\ipykernel_launcher.py:1: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy
  """Entry point for launching an IPython kernel.
c:\python37\lib\site-packages\ipykernel_launcher.py:2: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy
  
c:\python37\lib\site-packages\ipykernel_launcher.py:3: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy
  This is separate from the ipykernel package so we can avoid doing imports until
c:\python37\lib\site-packages\ipykernel_launcher.py:4: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy
  after removing the cwd from sys.path.
c:\python37\lib\site-packages\ipykernel_launcher.py:5: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy
  """
c:\python37\lib\site-packages\ipykernel_launcher.py:6: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy
  
c:\python37\lib\site-packages\ipykernel_launcher.py:7: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy
  import sys
c:\python37\lib\site-packages\ipykernel_launcher.py:8: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy
  
c:\python37\lib\site-packages\ipykernel_launcher.py:9: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy
  if __name__ == '__main__':
c:\python37\lib\site-packages\pandas\core\indexing.py:543: SettingWithCopyWarning: 
A value is trying to be set on a copy of a slice from a DataFrame.
Try using .loc[row_indexer,col_indexer] = value instead

See the caveats in the documentation: http://pandas.pydata.org/pandas-docs/stable/indexing.html#indexing-view-versus-copy
  self.obj[item] = s

useful_t = useful[:39]
target_t = Moddata_t['stars_reviews']
usedata_t = Moddata_t[['stars_reviews']+ useful_t+['name']]
usedata_t = pd.concat([usedata_t.reset_index(drop=True),dummies_t.reset_index(drop=True)],axis=1)
usedata_t.head()

7.5 Applying the Model to the TripAdvisor Dataset¶

Trip_predictions = xgb_ln.predict(usedata_t[predictors])
Trip_pred = pd.DataFrame(Trip_predictions)
Trip_pred['Actual'] = target_t
Trip_pred.columns = ['Predictions','Actual']
Trip_pred['name']=usedata_t['name']
Trip_pred = Trip_pred.groupby('name')['Actual','Predictions'].mean()

Trip_pred.head()

print (" RMSE (TripAdvisor):",np.sqrt(mean_squared_error(np.ravel(Trip_pred[['Actual']]), Trip_pred[['Predictions']])))

 RMSE (TripAdvisor): 0.6902101777017924

To sum up, our model can predict new datasets pretty well, resulting in a pretty low RMSE and prediction error.¶

	0	1	2	3	HotelName
0	Oct 12 2009	Nice trendy hotel location not too bad.	I stayed in this hotel for one night. As this ...	NaN	china_beijing_aloft_beijing_haidian.txt
1	Sep 25 2009	Great Budget Hotel!	Stayed two nights at Aloft on the most recent ...	NaN	china_beijing_aloft_beijing_haidian.txt
2	Aug 4 2009	Excellent value - location not a big problem.	We stayed at the Aloft Beijing Haidian for 5 n...	NaN	china_beijing_aloft_beijing_haidian.txt
3	Jul 17 2009	Stylish clean reasonable value poor location	I am glad to be the first person to post photo...	NaN	china_beijing_aloft_beijing_haidian.txt
4	May 30 2009	Remote but excellent value for money	Stayed there for one night. The hotel is locat...	NaN	china_beijing_aloft_beijing_haidian.txt
5	Dec 31 2008	Good value but not downtown	This hotel is located next to the Four Points ...	NaN	china_beijing_aloft_beijing_haidian.txt
6	Jul 20 2009	???????????????????	NaN	NaN	china_beijing_aloft_beijing_haidian.txt
7	Nov 17 2009	great room layout service value-would definite...	we stayed in a 3 bedroomed-suite which was wel...	NaN	china_beijing_ascott_beijing.txt
8	Nov 7 2009	A quality hotel with quality service	We stayed at the Ascott Beijing this summer fo...	NaN	china_beijing_ascott_beijing.txt
9	Oct 16 2009	clean rooms good location poor service	check-in:my friends are i arrived from differe...	NaN	china_beijing_ascott_beijing.txt
10	Sep 18 2009	Amazing find for a group that wants to stick t...	We did a lot of searching before finally decid...	NaN	china_beijing_ascott_beijing.txt
11	Sep 5 2009	Good Value for large family - Internet connect...	Great for large families! We grabbed a large 3...	NaN	china_beijing_ascott_beijing.txt
12	Aug 17 2009	don't rely on it if you have any mission-criti...	the internet connection was not reliable at al...	NaN	china_beijing_ascott_beijing.txt
13	Aug 15 2009	Best place in Beijing	I travel a lot in Beijing, I've stayed in diff...	NaN	china_beijing_ascott_beijing.txt
14	Aug 7 2009	We loved it!	We stayed at the Ascott for 4 nights, and were...	NaN	china_beijing_ascott_beijing.txt
15	Jul 21 2009	Nice apartment	Stayed for 4 nights in a 2 bedroom. It's a hom...	NaN	china_beijing_ascott_beijing.txt
16	Jul 7 2009	Avoid it if you are planning to do your own la...	Stay here for 5 nights with my family after re...	NaN	china_beijing_ascott_beijing.txt
17	Jun 1 2009	Great Value and excellent choice for family wi...	Although the Casa Mia Restaurant has closed, A...	NaN	china_beijing_ascott_beijing.txt
18	Apr 22 2009	Ideal for a family or a larger group	I spent six nights in a 3 bedroom apartment at...	NaN	china_beijing_ascott_beijing.txt
19	Mar 25 2009	Excellent hotel for a family	This hotel is perfect for a family staying in ...	NaN	china_beijing_ascott_beijing.txt
20	Jan 1 2009	Perfect for Families	Me, my husband and two sons (13 and 11) stayed...	NaN	china_beijing_ascott_beijing.txt
21	Nov 18 2008	Choice for Western Visitors	I stayed at The Ascott from October 24-28, 200...	NaN	china_beijing_ascott_beijing.txt
22	Nov 15 2008	Very good place for family vacations	We booked a 2 bedrooms suite through hotels.co...	NaN	china_beijing_ascott_beijing.txt
23	Sep 20 2008	Really Good Alternative Accomodation in Beijing	My friends and I stayed at this apartment hote...	NaN	china_beijing_ascott_beijing.txt
24	Aug 29 2008	Great family hotel	This is a great hotel for a family. Our family...	NaN	china_beijing_ascott_beijing.txt
25	Jun 28 2008	Excellent in every respect	I stayed at the Ascott for 9 nights in April t...	NaN	china_beijing_ascott_beijing.txt
26	May 14 2008	Recommended with one strong consideration	I found the comments here to be generally true...	NaN	china_beijing_ascott_beijing.txt
27	Nov 4 2007	Excellent choice for Beijing	I stayed at the Ascott Beijing for two months ...	NaN	china_beijing_ascott_beijing.txt
28	Nov 1 2007	Didn't want to leave!	We rented a two bedroom deluxe apartment using...	NaN	china_beijing_ascott_beijing.txt
29	Sep 18 2007	Absolutely delighted with this hotel!	I wasn't looking for an apartment - just somew...	NaN	china_beijing_ascott_beijing.txt
...	...	...	...	...	...
245733	Oct 22 2009	Acceptable	We stayed here as part of a Travelsphere holid...	NaN	china_shanghai_zhao_an_hotel.txt
245734	Sep 21 2009	Shabby but good food. Fine if cheap	Eighties bathrooms, nicotine stained walls and...	NaN	china_shanghai_zhao_an_hotel.txt
245735	Jan 11 2009	Great location	I stayed at this hotel for 2 nights one week a...	NaN	china_shanghai_zhao_an_hotel.txt
245736	Jan 9 2009	Good deal for the money!	This hotel was offered on Travelocity when we ...	NaN	china_shanghai_zhao_an_hotel.txt
245737	Jan 7 2009	Bare Necessities	For less than $50 a night, we got a big room a...	NaN	china_shanghai_zhao_an_hotel.txt
245738	Oct 10 2008	AVOID AT ALL COSTS	Stayed one night there on 2 Oct 2008.Room was ...	NaN	china_shanghai_zhao_an_hotel.txt
245739	Mar 6 2008	Good location	The hotel is alongside a subway station but wh...	NaN	china_shanghai_zhao_an_hotel.txt
245740	Mar 6 2008	nice hotel	The hotel is located ZaBei Area,only 2 Metro s...	NaN	china_shanghai_zhao_an_hotel.txt
245741	Mar 3 2008	Perfect Hotel at a perfect price; Metro is jus...	The Hotel is located north of the Suzhou Creek...	NaN	china_shanghai_zhao_an_hotel.txt
245742	Dec 1 2007	Good Hotel	I stayed here for 4 nights as part of a Travel...	NaN	china_shanghai_zhao_an_hotel.txt
245743	Apr 23 2007	Zhao An- a good 3 star hotel	Stayed in this hotel for 5 nights on a college...	NaN	china_shanghai_zhao_an_hotel.txt
245744	Aug 22 2006	3 star hotel	It was what we expected from a 3-star hotel. T...	NaN	china_shanghai_zhao_an_hotel.txt
245745	May 27 2006	Good value - great location over the metro	We stayed here over a week. We thought it was ...	NaN	china_shanghai_zhao_an_hotel.txt
245746	May 26 2006	Not the best - needs work on staff and management	This was the worst of five hotels we stayed at...	NaN	china_shanghai_zhao_an_hotel.txt
245747	Aug 17 2005	A little on the seedy side	The Zhao An was the least expensive Shanghai h...	NaN	china_shanghai_zhao_an_hotel.txt
245748	Jul 20 2005	A slightly-above-average 3* hotel with definit...	We found the Zhao An to be a slightly-above-av...	NaN	china_shanghai_zhao_an_hotel.txt
245749	May 2 2005	Disappointed	I stay at this hotel because I read good revie...	NaN	china_shanghai_zhao_an_hotel.txt
245750	May 2 2005	?????????	NaN	NaN	china_shanghai_zhao_an_hotel.txt
245751	May 2 2005	??????	NaN	NaN	china_shanghai_zhao_an_hotel.txt
245752	Aug 31 2009	?????	NaN	NaN	china_shanghai_zhao_an_hotel.txt
245753	Aug 29 2009	???	NaN	NaN	china_shanghai_zhao_an_hotel.txt
245754	Aug 22 2009	??????????	NaN	NaN	china_shanghai_zhao_an_hotel.txt
245755	Jul 29 2009	????	NaN	NaN	china_shanghai_zhao_an_hotel.txt
245756	Jul 12 2009	?????????	NaN	NaN	china_shanghai_zhao_an_hotel.txt
245757	Mar 28 2009	????	NaN	NaN	china_shanghai_zhao_an_hotel.txt
245758	Mar 27 2009	?????????????	NaN	NaN	china_shanghai_zhao_an_hotel.txt
245759	Jan 24 2009	???????????????	NaN	NaN	china_shanghai_zhao_an_hotel.txt
245760	Jan 24 2009	?????????????	NaN	NaN	china_shanghai_zhao_an_hotel.txt
245761	Jan 24 2009	??	NaN	NaN	china_shanghai_zhao_an_hotel.txt
245762	Oct 28 2008	?????????????	NaN	NaN	china_shanghai_zhao_an_hotel.txt

	0	1	2	HotelName
0	Oct 12 2009	Nice trendy hotel location not too bad.	I stayed in this hotel for one night. As this ...	china_beijing_aloft_beijing_haidian
1	Sep 25 2009	Great Budget Hotel!	Stayed two nights at Aloft on the most recent ...	china_beijing_aloft_beijing_haidian
2	Aug 4 2009	Excellent value - location not a big problem.	We stayed at the Aloft Beijing Haidian for 5 n...	china_beijing_aloft_beijing_haidian
3	Jul 17 2009	Stylish clean reasonable value poor location	I am glad to be the first person to post photo...	china_beijing_aloft_beijing_haidian
4	May 30 2009	Remote but excellent value for money	Stayed there for one night. The hotel is locat...	china_beijing_aloft_beijing_haidian
5	Dec 31 2008	Good value but not downtown	This hotel is located next to the Four Points ...	china_beijing_aloft_beijing_haidian
6	Jul 20 2009	???????????????????	NaN	china_beijing_aloft_beijing_haidian
7	Nov 17 2009	great room layout service value-would definite...	we stayed in a 3 bedroomed-suite which was wel...	china_beijing_ascott_beijing
8	Nov 7 2009	A quality hotel with quality service	We stayed at the Ascott Beijing this summer fo...	china_beijing_ascott_beijing
9	Oct 16 2009	clean rooms good location poor service	check-in:my friends are i arrived from differe...	china_beijing_ascott_beijing
10	Sep 18 2009	Amazing find for a group that wants to stick t...	We did a lot of searching before finally decid...	china_beijing_ascott_beijing
11	Sep 5 2009	Good Value for large family - Internet connect...	Great for large families! We grabbed a large 3...	china_beijing_ascott_beijing
12	Aug 17 2009	don't rely on it if you have any mission-criti...	the internet connection was not reliable at al...	china_beijing_ascott_beijing
13	Aug 15 2009	Best place in Beijing	I travel a lot in Beijing, I've stayed in diff...	china_beijing_ascott_beijing
14	Aug 7 2009	We loved it!	We stayed at the Ascott for 4 nights, and were...	china_beijing_ascott_beijing
15	Jul 21 2009	Nice apartment	Stayed for 4 nights in a 2 bedroom. It's a hom...	china_beijing_ascott_beijing
16	Jul 7 2009	Avoid it if you are planning to do your own la...	Stay here for 5 nights with my family after re...	china_beijing_ascott_beijing
17	Jun 1 2009	Great Value and excellent choice for family wi...	Although the Casa Mia Restaurant has closed, A...	china_beijing_ascott_beijing
18	Apr 22 2009	Ideal for a family or a larger group	I spent six nights in a 3 bedroom apartment at...	china_beijing_ascott_beijing
19	Mar 25 2009	Excellent hotel for a family	This hotel is perfect for a family staying in ...	china_beijing_ascott_beijing
20	Jan 1 2009	Perfect for Families	Me, my husband and two sons (13 and 11) stayed...	china_beijing_ascott_beijing
21	Nov 18 2008	Choice for Western Visitors	I stayed at The Ascott from October 24-28, 200...	china_beijing_ascott_beijing
22	Nov 15 2008	Very good place for family vacations	We booked a 2 bedrooms suite through hotels.co...	china_beijing_ascott_beijing
23	Sep 20 2008	Really Good Alternative Accomodation in Beijing	My friends and I stayed at this apartment hote...	china_beijing_ascott_beijing
24	Aug 29 2008	Great family hotel	This is a great hotel for a family. Our family...	china_beijing_ascott_beijing
25	Jun 28 2008	Excellent in every respect	I stayed at the Ascott for 9 nights in April t...	china_beijing_ascott_beijing
26	May 14 2008	Recommended with one strong consideration	I found the comments here to be generally true...	china_beijing_ascott_beijing
27	Nov 4 2007	Excellent choice for Beijing	I stayed at the Ascott Beijing for two months ...	china_beijing_ascott_beijing
28	Nov 1 2007	Didn't want to leave!	We rented a two bedroom deluxe apartment using...	china_beijing_ascott_beijing
29	Sep 18 2007	Absolutely delighted with this hotel!	I wasn't looking for an apartment - just somew...	china_beijing_ascott_beijing
...	...	...	...	...
245733	Oct 22 2009	Acceptable	We stayed here as part of a Travelsphere holid...	china_shanghai_zhao_an_hotel
245734	Sep 21 2009	Shabby but good food. Fine if cheap	Eighties bathrooms, nicotine stained walls and...	china_shanghai_zhao_an_hotel
245735	Jan 11 2009	Great location	I stayed at this hotel for 2 nights one week a...	china_shanghai_zhao_an_hotel
245736	Jan 9 2009	Good deal for the money!	This hotel was offered on Travelocity when we ...	china_shanghai_zhao_an_hotel
245737	Jan 7 2009	Bare Necessities	For less than $50 a night, we got a big room a...	china_shanghai_zhao_an_hotel
245738	Oct 10 2008	AVOID AT ALL COSTS	Stayed one night there on 2 Oct 2008.Room was ...	china_shanghai_zhao_an_hotel
245739	Mar 6 2008	Good location	The hotel is alongside a subway station but wh...	china_shanghai_zhao_an_hotel
245740	Mar 6 2008	nice hotel	The hotel is located ZaBei Area,only 2 Metro s...	china_shanghai_zhao_an_hotel
245741	Mar 3 2008	Perfect Hotel at a perfect price; Metro is jus...	The Hotel is located north of the Suzhou Creek...	china_shanghai_zhao_an_hotel
245742	Dec 1 2007	Good Hotel	I stayed here for 4 nights as part of a Travel...	china_shanghai_zhao_an_hotel
245743	Apr 23 2007	Zhao An- a good 3 star hotel	Stayed in this hotel for 5 nights on a college...	china_shanghai_zhao_an_hotel
245744	Aug 22 2006	3 star hotel	It was what we expected from a 3-star hotel. T...	china_shanghai_zhao_an_hotel
245745	May 27 2006	Good value - great location over the metro	We stayed here over a week. We thought it was ...	china_shanghai_zhao_an_hotel
245746	May 26 2006	Not the best - needs work on staff and management	This was the worst of five hotels we stayed at...	china_shanghai_zhao_an_hotel
245747	Aug 17 2005	A little on the seedy side	The Zhao An was the least expensive Shanghai h...	china_shanghai_zhao_an_hotel
245748	Jul 20 2005	A slightly-above-average 3* hotel with definit...	We found the Zhao An to be a slightly-above-av...	china_shanghai_zhao_an_hotel
245749	May 2 2005	Disappointed	I stay at this hotel because I read good revie...	china_shanghai_zhao_an_hotel
245750	May 2 2005	?????????	NaN	china_shanghai_zhao_an_hotel
245751	May 2 2005	??????	NaN	china_shanghai_zhao_an_hotel
245752	Aug 31 2009	?????	NaN	china_shanghai_zhao_an_hotel
245753	Aug 29 2009	???	NaN	china_shanghai_zhao_an_hotel
245754	Aug 22 2009	??????????	NaN	china_shanghai_zhao_an_hotel
245755	Jul 29 2009	????	NaN	china_shanghai_zhao_an_hotel
245756	Jul 12 2009	?????????	NaN	china_shanghai_zhao_an_hotel
245757	Mar 28 2009	????	NaN	china_shanghai_zhao_an_hotel
245758	Mar 27 2009	?????????????	NaN	china_shanghai_zhao_an_hotel
245759	Jan 24 2009	???????????????	NaN	china_shanghai_zhao_an_hotel
245760	Jan 24 2009	?????????????	NaN	china_shanghai_zhao_an_hotel
245761	Jan 24 2009	??	NaN	china_shanghai_zhao_an_hotel
245762	Oct 28 2008	?????????????	NaN	china_shanghai_zhao_an_hotel

	Date	Title	Review	HotelName
0	Oct 12 2009	Nice trendy hotel location not too bad.	I stayed in this hotel for one night. As this ...	china_beijing_aloft_beijing_haidian
1	Sep 25 2009	Great Budget Hotel!	Stayed two nights at Aloft on the most recent ...	china_beijing_aloft_beijing_haidian
2	Aug 4 2009	Excellent value - location not a big problem.	We stayed at the Aloft Beijing Haidian for 5 n...	china_beijing_aloft_beijing_haidian
3	Jul 17 2009	Stylish clean reasonable value poor location	I am glad to be the first person to post photo...	china_beijing_aloft_beijing_haidian
4	May 30 2009	Remote but excellent value for money	Stayed there for one night. The hotel is locat...	china_beijing_aloft_beijing_haidian
5	Dec 31 2008	Good value but not downtown	This hotel is located next to the Four Points ...	china_beijing_aloft_beijing_haidian
7	Nov 17 2009	great room layout service value-would definite...	we stayed in a 3 bedroomed-suite which was wel...	china_beijing_ascott_beijing
8	Nov 7 2009	A quality hotel with quality service	We stayed at the Ascott Beijing this summer fo...	china_beijing_ascott_beijing
9	Oct 16 2009	clean rooms good location poor service	check-in:my friends are i arrived from differe...	china_beijing_ascott_beijing
10	Sep 18 2009	Amazing find for a group that wants to stick t...	We did a lot of searching before finally decid...	china_beijing_ascott_beijing
11	Sep 5 2009	Good Value for large family - Internet connect...	Great for large families! We grabbed a large 3...	china_beijing_ascott_beijing
12	Aug 17 2009	don't rely on it if you have any mission-criti...	the internet connection was not reliable at al...	china_beijing_ascott_beijing
13	Aug 15 2009	Best place in Beijing	I travel a lot in Beijing, I've stayed in diff...	china_beijing_ascott_beijing
14	Aug 7 2009	We loved it!	We stayed at the Ascott for 4 nights, and were...	china_beijing_ascott_beijing
15	Jul 21 2009	Nice apartment	Stayed for 4 nights in a 2 bedroom. It's a hom...	china_beijing_ascott_beijing
16	Jul 7 2009	Avoid it if you are planning to do your own la...	Stay here for 5 nights with my family after re...	china_beijing_ascott_beijing
17	Jun 1 2009	Great Value and excellent choice for family wi...	Although the Casa Mia Restaurant has closed, A...	china_beijing_ascott_beijing
18	Apr 22 2009	Ideal for a family or a larger group	I spent six nights in a 3 bedroom apartment at...	china_beijing_ascott_beijing
19	Mar 25 2009	Excellent hotel for a family	This hotel is perfect for a family staying in ...	china_beijing_ascott_beijing
20	Jan 1 2009	Perfect for Families	Me, my husband and two sons (13 and 11) stayed...	china_beijing_ascott_beijing
21	Nov 18 2008	Choice for Western Visitors	I stayed at The Ascott from October 24-28, 200...	china_beijing_ascott_beijing
22	Nov 15 2008	Very good place for family vacations	We booked a 2 bedrooms suite through hotels.co...	china_beijing_ascott_beijing
23	Sep 20 2008	Really Good Alternative Accomodation in Beijing	My friends and I stayed at this apartment hote...	china_beijing_ascott_beijing
24	Aug 29 2008	Great family hotel	This is a great hotel for a family. Our family...	china_beijing_ascott_beijing
25	Jun 28 2008	Excellent in every respect	I stayed at the Ascott for 9 nights in April t...	china_beijing_ascott_beijing
26	May 14 2008	Recommended with one strong consideration	I found the comments here to be generally true...	china_beijing_ascott_beijing
27	Nov 4 2007	Excellent choice for Beijing	I stayed at the Ascott Beijing for two months ...	china_beijing_ascott_beijing
28	Nov 1 2007	Didn't want to leave!	We rented a two bedroom deluxe apartment using...	china_beijing_ascott_beijing
29	Sep 18 2007	Absolutely delighted with this hotel!	I wasn't looking for an apartment - just somew...	china_beijing_ascott_beijing
30	Apr 9 2007	Ok - but Service can be frustrating	My family (wife, 3 kids, in-laws) spent four n...	china_beijing_ascott_beijing
...	...	...	...	...
245718	Aug 4 2009	Convenient	1) Cleaniness: room was clean.2) Location: cen...	china_shanghai_villas_1931_hotel_shanghai
245719	Jul 29 2009	Great location good hotel	Excellent location close to the Bund and metro...	china_shanghai_villas_1931_hotel_shanghai
245720	Jun 16 2009	Reasonable price with a great location	Just fine for a city hotel where you spend jus...	china_shanghai_villas_1931_hotel_shanghai
245721	Nov 25 2008	Can't Beat the Location	Fantastic location only a 5 minute walk to the...	china_shanghai_villas_1931_hotel_shanghai
245722	Nov 4 2007	Very good deal 5 minutes from the Bund	Great little hotel for a reasonnable price. Lo...	china_shanghai_villas_1931_hotel_shanghai
245723	Nov 25 2009	Next door to railway station	Just next door to railway station, I checked o...	china_shanghai_yafan_longmen_hotel
245724	Nov 16 2009	Excellent location	I have stayed at Yafan longmen hotel Shanghai ...	china_shanghai_yafan_longmen_hotel
245725	Jul 24 2009	Pleasant rooms good location but sex massage?!	I traveled to Shanghai with a handful of stude...	china_shanghai_yafan_longmen_hotel
245726	May 13 2009	Close to train	Nice Hotel, 4 stars are the right. There are m...	china_shanghai_yafan_longmen_hotel
245727	Aug 11 2008	No longer Best Western but still OK.	This hotel ceased to be affiliated with the Be...	china_shanghai_yafan_longmen_hotel
245728	Aug 2 2008	Good Hotel Location just ok	Surprisingly nice for a Best Western.Location ...	china_shanghai_yafan_longmen_hotel
245729	Jun 21 2008	Excellent hotel though a bit out of the way	Got a very reasonable rate on this 3-4 star (b...	china_shanghai_yafan_longmen_hotel
245730	Nov 21 2007	Average; location ok; not the greatest hotel	Hotel is newly built, so the rooms are clean, ...	china_shanghai_yafan_longmen_hotel
245733	Oct 22 2009	Acceptable	We stayed here as part of a Travelsphere holid...	china_shanghai_zhao_an_hotel
245734	Sep 21 2009	Shabby but good food. Fine if cheap	Eighties bathrooms, nicotine stained walls and...	china_shanghai_zhao_an_hotel
245735	Jan 11 2009	Great location	I stayed at this hotel for 2 nights one week a...	china_shanghai_zhao_an_hotel
245736	Jan 9 2009	Good deal for the money!	This hotel was offered on Travelocity when we ...	china_shanghai_zhao_an_hotel
245737	Jan 7 2009	Bare Necessities	For less than $50 a night, we got a big room a...	china_shanghai_zhao_an_hotel
245738	Oct 10 2008	AVOID AT ALL COSTS	Stayed one night there on 2 Oct 2008.Room was ...	china_shanghai_zhao_an_hotel
245739	Mar 6 2008	Good location	The hotel is alongside a subway station but wh...	china_shanghai_zhao_an_hotel
245740	Mar 6 2008	nice hotel	The hotel is located ZaBei Area,only 2 Metro s...	china_shanghai_zhao_an_hotel
245741	Mar 3 2008	Perfect Hotel at a perfect price; Metro is jus...	The Hotel is located north of the Suzhou Creek...	china_shanghai_zhao_an_hotel
245742	Dec 1 2007	Good Hotel	I stayed here for 4 nights as part of a Travel...	china_shanghai_zhao_an_hotel
245743	Apr 23 2007	Zhao An- a good 3 star hotel	Stayed in this hotel for 5 nights on a college...	china_shanghai_zhao_an_hotel
245744	Aug 22 2006	3 star hotel	It was what we expected from a 3-star hotel. T...	china_shanghai_zhao_an_hotel
245745	May 27 2006	Good value - great location over the metro	We stayed here over a week. We thought it was ...	china_shanghai_zhao_an_hotel
245746	May 26 2006	Not the best - needs work on staff and management	This was the worst of five hotels we stayed at...	china_shanghai_zhao_an_hotel
245747	Aug 17 2005	A little on the seedy side	The Zhao An was the least expensive Shanghai h...	china_shanghai_zhao_an_hotel
245748	Jul 20 2005	A slightly-above-average 3* hotel with definit...	We found the Zhao An to be a slightly-above-av...	china_shanghai_zhao_an_hotel
245749	May 2 2005	Disappointed	I stay at this hotel because I read good revie...	china_shanghai_zhao_an_hotel

	doc_id	hotel_name	hotel_url	street	city	state	country	zip	class	price	num_reviews	CLEANLINESS	ROOM	SERVICE	LOCATION	VALUE	COMFORT	overall_ratingsource
0	china_beijing_holiday_inn_central_plaza	holiday inn central plaza	http://www.tripadvisor.com/ShowUserReviews-g29...	no.1 caiyuan street xuanwu district	beijing	-1	China	100053	-1	-1	247	4.786408	4.631068	4.733010	3.553398	4.699029	0.0	4.480583
1	china_beijing_hilton_beijing_wangfujing	hilton beijing wangfujing	http://www.tripadvisor.com/ShowUserReviews-g29...	no.8 wangfujing east street dongcheng	beijing	-1	China	100006	-1	-1	74	4.810345	4.844828	4.758621	4.827586	4.517241	0.0	4.751724
2	china_beijing_hotel_g	hotel g	http://www.tripadvisor.com/ShowUserReviews-g29...	a7 worker's stadium chaoyang district	beijing	-1	China	100020	-1	-1	110	4.769231	4.750000	4.576923	4.375000	4.653846	0.0	4.625000
3	china_beijing_the_regent_beijing	the regent beijing	http://www.tripadvisor.com/ShowUserReviews-g29...	no.99 jinbao street dongcheng district	beijing	-1	China	100005	-1	-1	111	4.625000	4.812500	4.437500	4.645833	4.531250	0.0	4.610417
4	china_beijing_the_st_regis_beijing	the st regis beijing	http://www.tripadvisor.com/ShowUserReviews-g29...	no.21jianguomenwai street chaoyang district	beijing	-1	China	100020	-1	-1	89	4.846154	4.646154	4.615385	4.492308	4.184615	0.0	4.556923
5	china_beijing_park_plaza_beijing_wangfujing	park plaza beijing wangfujing	http://www.tripadvisor.com/ShowUserReviews-g29...	no.97 jinbao street dongcheng district	beijing	-1	China	100005	-1	-1	280	4.796610	4.605932	4.512712	4.610169	4.584746	0.0	4.622034
6	china_beijing_the_ritz_carlton_huamao_center	the ritz carlton huamao center	http://www.tripadvisor.com/ShowUserReviews-g29...	no.83a jianguo road chaoyang district	beijing	-1	China	100025	-1	-1	33	4.925926	4.814815	4.740741	3.962963	4.555556	0.0	4.600000
7	china_beijing_the_opposite_house	the opposite house	http://www.tripadvisor.com/ShowUserReviews-g29...	building 1 no.11 sanlitun road	beijing	-1	China	100027	-1	-1	32	4.966667	4.866667	4.800000	4.700000	4.366667	0.0	4.740000
8	china_beijing_double_happiness_courtyard_hotel	double happiness courtyard hotel	http://www.tripadvisor.com/ShowUserReviews-g29...	no.37 dongsi sitiao dongcheng district	beijing	-1	China	100010	-1	-1	35	4.666667	4.333333	4.606061	4.242424	4.454545	0.0	4.460606
9	china_beijing_intercontinental_financial_stree...	intercontinental financial street beijing	http://www.tripadvisor.com/ShowUserReviews-g29...	no.11 financial street xicheng district	beijing	-1	China	100140	-1	-1	69	4.803279	4.819672	4.508197	3.803279	4.409836	0.0	4.468852
10	china_beijing_michael_s_house_in_beijing	michael s house in beijing	http://www.tripadvisor.com/ShowUserReviews-g29...	s.yard no.1 zhiqiang north garden haidian dis...	beijing	-1	China	100088	-1	-1	42	4.675000	4.475000	4.775000	4.125000	4.575000	0.0	4.525000
11	china_beijing_spring_garden_courtyard_hotel	spring garden courtyard hotel	http://www.tripadvisor.com/ShowUserReviews-g29...	no.11 xisi beiliutiao hutong xisibei dajie x...	beijing	-1	China	100034	-1	-1	20	4.611111	4.388889	4.777778	4.388889	4.444444	0.0	4.522222
12	china_beijing_grand_hyatt_beijing	grand hyatt beijing	http://www.tripadvisor.com/ShowUserReviews-g29...	no 1 chang'an avenue dongcheng district	beijing	-1	China	100738	-1	-1	201	4.675325	4.383117	4.318182	4.824675	4.103896	0.0	4.461039
13	china_beijing_raffles_beijing_hotel	raffles beijing hotel	http://www.tripadvisor.com/ShowUserReviews-g29...	no.33 east chang'an street	beijing	-1	China	100004	-1	-1	102	4.663043	4.630435	4.326087	4.847826	4.217391	0.0	4.536957
14	china_beijing_courtyard_7	courtyard 7	http://www.tripadvisor.com/ShowUserReviews-g29...	no.7 qian gulouyuan lane dongcheng district	beijing	-1	China	100009	-1	-1	14	4.800000	4.400000	4.800000	4.600000	4.600000	0.0	4.640000
15	china_beijing_kellys_courtyard	kellys courtyard	http://www.tripadvisor.com/ShowUserReviews-g29...	no.25 xiaoyuan hutong of bingmasi hutong xida...	beijing	-1	China	100034	-1	-1	8	4.875000	4.500000	5.000000	4.375000	4.875000	0.0	4.725000
16	china_beijing_the_ritz_carlton_beijing_financi...	the ritz carlton beijing financial street	http://www.tripadvisor.com/ShowUserReviews-g29...	no.1 east jinchengfang street financial stree...	beijing	-1	China	100032	-1	-1	30	4.884615	4.923077	4.653846	3.923077	4.576923	0.0	4.592308
17	china_beijing_templeside_deluxe_hutong_house_h...	templeside deluxe hutong house hotel	http://www.tripadvisor.com/ShowUserReviews-g29...	no.2 baita alley zhaodengyu road xicheng dis...	beijing	-1	China	100034	-1	-1	8	4.750000	4.750000	5.000000	4.750000	4.500000	0.0	4.750000
18	china_beijing_the_peninsula_beijing	the peninsula beijing	http://www.tripadvisor.com/ShowUserReviews-g29...	no.8 jinyu alley wangfujing dongcheng district	beijing	-1	China	100006	-1	-1	216	4.701493	4.335821	4.462687	4.656716	4.067164	0.0	4.444776
19	china_beijing_sofitel_wanda_beijing	sofitel wanda beijing	http://www.tripadvisor.com/ShowUserReviews-g29...	no.93 jianguo road tower c wanda plaza chaoy...	beijing	-1	China	100022	-1	-1	48	4.697674	4.534884	4.232558	3.953488	4.232558	0.0	4.330233
20	china_beijing_china_world_hotel	china world hotel	http://www.tripadvisor.com/ShowUserReviews-g29...	no.1 jianguomenwai main street chaoyang district	beijing	-1	China	100004	-1	-1	79	4.490566	4.452830	4.094340	4.150943	3.867925	0.0	4.211321
21	china_beijing_legendale_hotel_beijing	legendale hotel beijing	http://www.tripadvisor.com/ShowUserReviews-g29...	no.90-92 jinbao street dongcheng district	beijing	-1	China	100005	-1	-1	2	5.000000	5.000000	4.000000	5.000000	5.000000	0.0	4.800000
22	china_beijing_marriott_hotel_beijing_city_wall	marriott hotel beijing city wall	http://www.tripadvisor.com/ShowUserReviews-g29...	no.7 jianguomen south main street dongcheng d...	beijing	-1	China	100005	-1	-1	33	4.515152	4.606061	4.121212	4.030303	4.060606	0.0	4.266667
23	china_beijing_intercontinental_beijing_beichen	intercontinental beijing beichen	http://www.tripadvisor.com/ShowUserReviews-g29...	no.8 north sihuan middle road chaoyang district	beijing	-1	China	100105	-1	-1	18	4.823529	4.647059	4.529412	3.823529	4.647059	0.0	4.494118
24	china_beijing_beijing_sihe_courtyard_hotel	beijing sihe courtyard hotel	http://www.tripadvisor.com/ShowUserReviews-g29...	no.5 dengcao hutong dongsi south street dongc...	beijing	-1	China	100010	-1	-1	75	4.432836	4.208955	4.462687	4.328358	4.149254	0.0	4.316418
25	china_beijing_kapok_hotel	kapok hotel	http://www.tripadvisor.com/ShowUserReviews-g29...	no.16 donghuamen street dongcheng district	beijing	-1	China	100006	-1	-1	113	4.342857	4.361905	3.819048	4.685714	4.352381	0.0	4.312381
26	china_beijing_bamboo_garden_hotel	bamboo garden hotel	http://www.tripadvisor.com/ShowUserReviews-g29...	no.24 xiaoshiqiao alley jiugulou street xiche...	beijing	-1	China	100009	-1	-1	54	4.564103	4.333333	4.384615	4.102564	4.410256	0.0	4.358974
27	china_beijing_hotel_new_otani_chang_fu_gong	hotel new otani chang fu gong	http://www.tripadvisor.com/ShowUserReviews-g29...	no.26 jianguomenwai main street chaoyang dist...	beijing	-1	China	100022	-1	-1	35	4.206897	4.103448	3.965517	4.275862	3.965517	0.0	4.103448
28	china_beijing_pullman_beijing_west_wanda	pullman beijing west wanda	http://www.tripadvisor.com/ShowUserReviews-g29...	no.18 shijingshan road shijingshan district	beijing	-1	China	100040	-1	-1	10	4.777778	5.000000	4.777778	3.777778	5.000000	0.0	4.666667
29	china_beijing_renaissance_beijing_capital_hotel	renaissance beijing capital hotel	http://www.tripadvisor.com/ShowUserReviews-g29...	no.61 dongsanhuan middle road chaoyang district	beijing	-1	China	100022	-1	-1	20	4.850000	4.700000	4.700000	4.100000	4.400000	0.0	4.550000
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3075	china_shanghai_min_hang_hotel	min hang hotel	http://www.tripadvisor.com/ShowUserReviews-g30...	202 lanping road minhang district	shanghai	-1	China	200240	-1	-1	-1	0.000000	0.000000	0.000000	0.000000	0.000000	0.0	-1.000000
3076	china_shanghai_warner_inn_style	warner inn style	http://www.tripadvisor.com/ShowUserReviews-g30...	no.1733 lianhua road	shanghai	-1	China	201103	-1	-1	-1	0.000000	0.000000	0.000000	0.000000	0.000000	0.0	-1.000000
3077	china_shanghai_shengtiandi_service_apartment	shengtiandi service apartment	http://www.tripadvisor.com/ShowUserReviews-g30...	no.1145 jiangning road jing'an district	shanghai	-1	China	200040	-1	-1	-1	0.000000	0.000000	0.000000	0.000000	0.000000	0.0	-1.000000
3078	china_shanghai_highsure_hotel	highsure hotel	http://www.tripadvisor.com/ShowUserReviews-g30...	no.368 hongxu road minxing district	shanghai	-1	China	201103	-1	-1	2	4.500000	4.500000	4.500000	3.500000	5.000000	0.0	4.400000
3079	china_shanghai_home_inn_shanghai_wuning_road	home inn shanghai wuning road	http://www.tripadvisor.com/ShowUserReviews-g30...	no.918 wuning road putuo district	shanghai	-1	China	200063	-1	-1	-1	0.000000	0.000000	0.000000	0.000000	0.000000	0.0	-1.000000
3080	china_shanghai_bund_garden_hotel	bund garden hotel	http://www.tripadvisor.com/ShowUserReviews-g30...	no.200 hankou road huangpu district	shanghai	-1	China	200002	-1	-1	3	4.333333	4.000000	3.000000	4.000000	3.000000	0.0	3.666667
3081	china_shanghai_bodi_boutique_hotel	bodi boutique hotel	http://www.tripadvisor.com/ShowUserReviews-g30...	no.1255 longyang road pudong new district	shanghai	-1	China	200127	-1	-1	-1	0.000000	0.000000	0.000000	0.000000	0.000000	0.0	-1.000000
3082	china_shanghai_garden_avenue_hotel	garden avenue hotel	http://www.tripadvisor.com/ShowUserReviews-g30...	no.689 old humin road xuhui district	shanghai	-1	China	200237	-1	-1	-1	0.000000	0.000000	0.000000	0.000000	0.000000	0.0	-1.000000
3083	china_shanghai_delight_pacific_suites_ladoll_s...	delight pacific suites ladoll shanghai	http://www.tripadvisor.com/ShowUserReviews-g30...	no.831 xinzha road jingan district shanghai c...	shanghai	-1	China	200041	-1	-1	1	5.000000	4.000000	3.000000	3.000000	5.000000	0.0	4.000000
3084	china_shanghai_four_points_by_sheraton_shanghai	four points by sheraton shanghai	http://www.tripadvisor.com/ShowUserReviews-g30...	no.2111 pudong south road	shanghai	-1	China	200127	-1	-1	17	4.250000	3.916667	3.083333	2.416667	3.500000	0.0	3.433333
3085	china_shanghai_days_hotel_shanghai	days hotel shanghai	http://www.tripadvisor.com/ShowUserReviews-g30...	no.1558 zhongxing road	shanghai	-1	China	200070	-1	-1	11	4.000000	3.500000	3.750000	2.250000	3.250000	0.0	3.350000
3086	china_shanghai_utels_shanghai_wuning	utels shanghai wuning	http://www.tripadvisor.com/ShowUserReviews-g30...	no.50 lane 300 wuning road putuo district	shanghai	-1	China	200235	-1	-1	8	3.857143	3.714286	3.714286	2.428571	4.571429	0.0	3.657143
3087	china_shanghai_home_inn_shanghai_damuqiao	home inn shanghai damuqiao	http://www.tripadvisor.com/ShowUserReviews-g30...	no.65 qingzhen road xuhui district	shanghai	-1	China	200032	-1	-1	-1	0.000000	0.000000	0.000000	0.000000	0.000000	0.0	-1.000000
3088	china_shanghai_hanting_express_shanghai_nandan...	hanting express shanghai nandan road	http://www.tripadvisor.com/ShowUserReviews-g30...	no.111 nandan east road xuhui district	shanghai	-1	China	200030	-1	-1	-1	0.000000	0.000000	0.000000	0.000000	0.000000	0.0	-1.000000
3089	china_shanghai_white_mansion_hotel	white mansion hotel	http://www.tripadvisor.com/ShowUserReviews-g30...	no.1755 sichuan north road hongkou district	shanghai	-1	China	200081	-1	-1	2	2.500000	2.000000	3.000000	2.500000	2.000000	0.0	2.400000
3090	china_shanghai_7_days_inn_shanghai_east_china_...	7 days inn shanghai east china normal university	http://www.tripadvisor.com/ShowUserReviews-g30...	no.3636 zhongshan north road putuo district	shanghai	-1	China	200063	-1	-1	-1	0.000000	0.000000	0.000000	0.000000	0.000000	0.0	-1.000000
3091	china_shanghai_hanting_express_shanghai_maomin...	hanting express shanghai maoming road	http://www.tripadvisor.com/ShowUserReviews-g30...	no.8 maoming south road luwan district	shanghai	-1	China	200020	-1	-1	-1	0.000000	0.000000	0.000000	0.000000	0.000000	0.0	-1.000000
3092	china_shanghai_rujin_hotel_taiyuan_villa	rujin hotel taiyuan villa	http://www.tripadvisor.com/ShowUserReviews-g30...	no.160 taiyuan road	shanghai	-1	China	200000	-1	-1	-1	0.000000	0.000000	0.000000	0.000000	0.000000	0.0	-1.000000
3093	china_shanghai_tongji_reception_house	tongji reception house	http://www.tripadvisor.com/ShowUserReviews-g30...	no.69 zhangwu road yangpu district	shanghai	-1	China	200092	-1	-1	-1	0.000000	0.000000	0.000000	0.000000	0.000000	0.0	-1.000000
3094	china_shanghai_shanghai_olympic_club_hotel	shanghai olympic club hotel	http://www.tripadvisor.com/ShowUserReviews-g30...	no.1800 south second zhongshan road xuhui di...	shanghai	-1	China	200030	-1	-1	3	4.000000	4.000000	3.333333	4.333333	4.000000	0.0	3.933333
3095	china_shanghai_beining_hotel	beining hotel	http://www.tripadvisor.com/ShowUserReviews-g30...	1033 liuying road zhabei district	shanghai	-1	China	200070	-1	-1	-1	0.000000	0.000000	0.000000	0.000000	0.000000	0.0	-1.000000
3096	china_shanghai_radisson_hotel_shanghai_hong_quan	radisson hotel shanghai hong quan	http://www.tripadvisor.com/ShowUserReviews-g30...	no.210 taopu road putuo district	shanghai	-1	China	200333	-1	-1	2	5.000000	5.000000	4.500000	3.000000	3.000000	0.0	4.100000
3097	china_shanghai_best_western_shanghai_ruite_hotel	best western shanghai ruite hotel	http://www.tripadvisor.com/ShowUserReviews-g30...	no.1888 yishan road minhang district	shanghai	-1	China	201103	-1	-1	3	4.000000	3.000000	3.500000	2.500000	4.000000	0.0	3.400000
3098	china_shanghai_ramada_shanghai_wujiaochang	ramada shanghai wujiaochang	http://www.tripadvisor.com/ShowUserReviews-g30...	no.1888 huangxing road yangpu district	shanghai	-1	China	200433	-1	-1	2	4.500000	4.000000	3.000000	3.500000	4.000000	0.0	3.800000
3099	china_shanghai_a8_hotel_shanghai_qibao	a8 hotel shanghai qibao	http://www.tripadvisor.com/ShowUserReviews-g30...	no.7 wubao road minxing district	shanghai	-1	China	201103	-1	-1	-1	0.000000	0.000000	0.000000	0.000000	0.000000	0.0	-1.000000
3100	china_shanghai_home_inn_shanghai_fudan	home inn shanghai fudan	http://www.tripadvisor.com/ShowUserReviews-g30...	no.100 handan road yangpu district	shanghai	-1	China	200433	-1	-1	-1	0.000000	0.000000	0.000000	0.000000	0.000000	0.0	-1.000000
3101	china_shanghai_jinjiang_inn_shanghai_jujin_road	jinjiang inn shanghai jujin road	http://www.tripadvisor.com/ShowUserReviews-g30...	no.389 jujin road pudong new area	shanghai	-1	China	200120	-1	-1	-1	0.000000	0.000000	0.000000	0.000000	0.000000	0.0	-1.000000
3102	china_shanghai_lexington_plaza_mingde_shanghai	lexington plaza mingde shanghai	http://www.tripadvisor.com/ShowUserReviews-g30...	no.558 xizang north road	shanghai	-1	China	200071	-1	-1	4	4.500000	4.500000	3.250000	4.000000	4.250000	0.0	4.100000
3103	china_shanghai_house_inn_shanghai_caobao_road	house inn shanghai caobao road	http://www.tripadvisor.com/ShowUserReviews-g30...	no.275 guiping road xuhui district	shanghai	-1	China	200233	-1	-1	11	4.750000	4.000000	4.250000	4.500000	4.250000	0.0	4.350000
3104	china_shanghai_jinjiang_inn_shanghai_pudong_ai...	jinjiang inn shanghai pudong airport second	http://www.tripadvisor.com/ShowUserReviews-g30...	no.850 airport avenue pudong international ai...	shanghai	-1	China	201202	-1	-1	-1	0.000000	0.000000	0.000000	0.000000	0.000000	0.0	-1.000000

	Date	Title	Review	HotelName	doc_id	hotel_name	city	state	country	num_reviews	CLEANLINESS	ROOM	SERVICE	LOCATION	VALUE	COMFORT	overall_ratingsource
0	Oct 12 2009	Nice trendy hotel location not too bad.	I stayed in this hotel for one night. As this ...	china_beijing_aloft_beijing_haidian	china_beijing_aloft_beijing_haidian	aloft beijing haidian	beijing	-1	China	7	4.666667	4.333333	3.666667	3.000000	4.500000	0.0	4.033333
1	Sep 25 2009	Great Budget Hotel!	Stayed two nights at Aloft on the most recent ...	china_beijing_aloft_beijing_haidian	china_beijing_aloft_beijing_haidian	aloft beijing haidian	beijing	-1	China	7	4.666667	4.333333	3.666667	3.000000	4.500000	0.0	4.033333
2	Aug 4 2009	Excellent value - location not a big problem.	We stayed at the Aloft Beijing Haidian for 5 n...	china_beijing_aloft_beijing_haidian	china_beijing_aloft_beijing_haidian	aloft beijing haidian	beijing	-1	China	7	4.666667	4.333333	3.666667	3.000000	4.500000	0.0	4.033333
3	Jul 17 2009	Stylish clean reasonable value poor location	I am glad to be the first person to post photo...	china_beijing_aloft_beijing_haidian	china_beijing_aloft_beijing_haidian	aloft beijing haidian	beijing	-1	China	7	4.666667	4.333333	3.666667	3.000000	4.500000	0.0	4.033333
4	May 30 2009	Remote but excellent value for money	Stayed there for one night. The hotel is locat...	china_beijing_aloft_beijing_haidian	china_beijing_aloft_beijing_haidian	aloft beijing haidian	beijing	-1	China	7	4.666667	4.333333	3.666667	3.000000	4.500000	0.0	4.033333
5	Dec 31 2008	Good value but not downtown	This hotel is located next to the Four Points ...	china_beijing_aloft_beijing_haidian	china_beijing_aloft_beijing_haidian	aloft beijing haidian	beijing	-1	China	7	4.666667	4.333333	3.666667	3.000000	4.500000	0.0	4.033333
6	Nov 17 2009	great room layout service value-would definite...	we stayed in a 3 bedroomed-suite which was wel...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
7	Nov 7 2009	A quality hotel with quality service	We stayed at the Ascott Beijing this summer fo...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
8	Oct 16 2009	clean rooms good location poor service	check-in:my friends are i arrived from differe...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
9	Sep 18 2009	Amazing find for a group that wants to stick t...	We did a lot of searching before finally decid...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
10	Sep 5 2009	Good Value for large family - Internet connect...	Great for large families! We grabbed a large 3...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
11	Aug 17 2009	don't rely on it if you have any mission-criti...	the internet connection was not reliable at al...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
12	Aug 15 2009	Best place in Beijing	I travel a lot in Beijing, I've stayed in diff...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
13	Aug 7 2009	We loved it!	We stayed at the Ascott for 4 nights, and were...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
14	Jul 21 2009	Nice apartment	Stayed for 4 nights in a 2 bedroom. It's a hom...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
15	Jul 7 2009	Avoid it if you are planning to do your own la...	Stay here for 5 nights with my family after re...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
16	Jun 1 2009	Great Value and excellent choice for family wi...	Although the Casa Mia Restaurant has closed, A...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
17	Apr 22 2009	Ideal for a family or a larger group	I spent six nights in a 3 bedroom apartment at...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
18	Mar 25 2009	Excellent hotel for a family	This hotel is perfect for a family staying in ...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
19	Jan 1 2009	Perfect for Families	Me, my husband and two sons (13 and 11) stayed...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
20	Nov 18 2008	Choice for Western Visitors	I stayed at The Ascott from October 24-28, 200...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
21	Nov 15 2008	Very good place for family vacations	We booked a 2 bedrooms suite through hotels.co...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
22	Sep 20 2008	Really Good Alternative Accomodation in Beijing	My friends and I stayed at this apartment hote...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
23	Aug 29 2008	Great family hotel	This is a great hotel for a family. Our family...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
24	Jun 28 2008	Excellent in every respect	I stayed at the Ascott for 9 nights in April t...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
25	May 14 2008	Recommended with one strong consideration	I found the comments here to be generally true...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
26	Nov 4 2007	Excellent choice for Beijing	I stayed at the Ascott Beijing for two months ...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
27	Nov 1 2007	Didn't want to leave!	We rented a two bedroom deluxe apartment using...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
28	Sep 18 2007	Absolutely delighted with this hotel!	I wasn't looking for an apartment - just somew...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
29	Apr 9 2007	Ok - but Service can be frustrating	My family (wife, 3 kids, in-laws) spent four n...	china_beijing_ascott_beijing	china_beijing_ascott_beijing	ascott beijing	beijing	-1	China	28	4.458333	4.458333	3.708333	3.875000	4.375000	0.0	4.175000
...	...	...	...	...	...	...	...	...	...	...	...	...	...	...	...	...	...
212298	Aug 4 2009	Convenient	1) Cleaniness: room was clean.2) Location: cen...	china_shanghai_villas_1931_hotel_shanghai	china_shanghai_villas_1931_hotel_shanghai	villas 1931 hotel shanghai	shanghai	-1	China	5	4.200000	3.800000	3.800000	4.400000	4.200000	0.0	4.080000
212299	Jul 29 2009	Great location good hotel	Excellent location close to the Bund and metro...	china_shanghai_villas_1931_hotel_shanghai	china_shanghai_villas_1931_hotel_shanghai	villas 1931 hotel shanghai	shanghai	-1	China	5	4.200000	3.800000	3.800000	4.400000	4.200000	0.0	4.080000
212300	Jun 16 2009	Reasonable price with a great location	Just fine for a city hotel where you spend jus...	china_shanghai_villas_1931_hotel_shanghai	china_shanghai_villas_1931_hotel_shanghai	villas 1931 hotel shanghai	shanghai	-1	China	5	4.200000	3.800000	3.800000	4.400000	4.200000	0.0	4.080000
212301	Nov 25 2008	Can't Beat the Location	Fantastic location only a 5 minute walk to the...	china_shanghai_villas_1931_hotel_shanghai	china_shanghai_villas_1931_hotel_shanghai	villas 1931 hotel shanghai	shanghai	-1	China	5	4.200000	3.800000	3.800000	4.400000	4.200000	0.0	4.080000
212302	Nov 4 2007	Very good deal 5 minutes from the Bund	Great little hotel for a reasonnable price. Lo...	china_shanghai_villas_1931_hotel_shanghai	china_shanghai_villas_1931_hotel_shanghai	villas 1931 hotel shanghai	shanghai	-1	China	5	4.200000	3.800000	3.800000	4.400000	4.200000	0.0	4.080000
212303	Nov 25 2009	Next door to railway station	Just next door to railway station, I checked o...	china_shanghai_yafan_longmen_hotel	china_shanghai_yafan_longmen_hotel	yafan longmen hotel	shanghai	-1	China	10	3.888889	3.777778	3.222222	2.888889	3.666667	0.0	3.488889
212304	Nov 16 2009	Excellent location	I have stayed at Yafan longmen hotel Shanghai ...	china_shanghai_yafan_longmen_hotel	china_shanghai_yafan_longmen_hotel	yafan longmen hotel	shanghai	-1	China	10	3.888889	3.777778	3.222222	2.888889	3.666667	0.0	3.488889
212305	Jul 24 2009	Pleasant rooms good location but sex massage?!	I traveled to Shanghai with a handful of stude...	china_shanghai_yafan_longmen_hotel	china_shanghai_yafan_longmen_hotel	yafan longmen hotel	shanghai	-1	China	10	3.888889	3.777778	3.222222	2.888889	3.666667	0.0	3.488889
212306	May 13 2009	Close to train	Nice Hotel, 4 stars are the right. There are m...	china_shanghai_yafan_longmen_hotel	china_shanghai_yafan_longmen_hotel	yafan longmen hotel	shanghai	-1	China	10	3.888889	3.777778	3.222222	2.888889	3.666667	0.0	3.488889
212307	Aug 11 2008	No longer Best Western but still OK.	This hotel ceased to be affiliated with the Be...	china_shanghai_yafan_longmen_hotel	china_shanghai_yafan_longmen_hotel	yafan longmen hotel	shanghai	-1	China	10	3.888889	3.777778	3.222222	2.888889	3.666667	0.0	3.488889
212308	Aug 2 2008	Good Hotel Location just ok	Surprisingly nice for a Best Western.Location ...	china_shanghai_yafan_longmen_hotel	china_shanghai_yafan_longmen_hotel	yafan longmen hotel	shanghai	-1	China	10	3.888889	3.777778	3.222222	2.888889	3.666667	0.0	3.488889
212309	Jun 21 2008	Excellent hotel though a bit out of the way	Got a very reasonable rate on this 3-4 star (b...	china_shanghai_yafan_longmen_hotel	china_shanghai_yafan_longmen_hotel	yafan longmen hotel	shanghai	-1	China	10	3.888889	3.777778	3.222222	2.888889	3.666667	0.0	3.488889
212310	Nov 21 2007	Average; location ok; not the greatest hotel	Hotel is newly built, so the rooms are clean, ...	china_shanghai_yafan_longmen_hotel	china_shanghai_yafan_longmen_hotel	yafan longmen hotel	shanghai	-1	China	10	3.888889	3.777778	3.222222	2.888889	3.666667	0.0	3.488889
212311	Oct 22 2009	Acceptable	We stayed here as part of a Travelsphere holid...	china_shanghai_zhao_an_hotel	china_shanghai_zhao_an_hotel	zhao an hotel	shanghai	-1	China	30	3.333333	3.285714	3.095238	4.095238	3.761905	0.0	3.514286
212312	Sep 21 2009	Shabby but good food. Fine if cheap	Eighties bathrooms, nicotine stained walls and...	china_shanghai_zhao_an_hotel	china_shanghai_zhao_an_hotel	zhao an hotel	shanghai	-1	China	30	3.333333	3.285714	3.095238	4.095238	3.761905	0.0	3.514286
212313	Jan 11 2009	Great location	I stayed at this hotel for 2 nights one week a...	china_shanghai_zhao_an_hotel	china_shanghai_zhao_an_hotel	zhao an hotel	shanghai	-1	China	30	3.333333	3.285714	3.095238	4.095238	3.761905	0.0	3.514286
212314	Jan 9 2009	Good deal for the money!	This hotel was offered on Travelocity when we ...	china_shanghai_zhao_an_hotel	china_shanghai_zhao_an_hotel	zhao an hotel	shanghai	-1	China	30	3.333333	3.285714	3.095238	4.095238	3.761905	0.0	3.514286
212315	Jan 7 2009	Bare Necessities	For less than $50 a night, we got a big room a...	china_shanghai_zhao_an_hotel	china_shanghai_zhao_an_hotel	zhao an hotel	shanghai	-1	China	30	3.333333	3.285714	3.095238	4.095238	3.761905	0.0	3.514286
212316	Oct 10 2008	AVOID AT ALL COSTS	Stayed one night there on 2 Oct 2008.Room was ...	china_shanghai_zhao_an_hotel	china_shanghai_zhao_an_hotel	zhao an hotel	shanghai	-1	China	30	3.333333	3.285714	3.095238	4.095238	3.761905	0.0	3.514286
212317	Mar 6 2008	Good location	The hotel is alongside a subway station but wh...	china_shanghai_zhao_an_hotel	china_shanghai_zhao_an_hotel	zhao an hotel	shanghai	-1	China	30	3.333333	3.285714	3.095238	4.095238	3.761905	0.0	3.514286
212318	Mar 6 2008	nice hotel	The hotel is located ZaBei Area,only 2 Metro s...	china_shanghai_zhao_an_hotel	china_shanghai_zhao_an_hotel	zhao an hotel	shanghai	-1	China	30	3.333333	3.285714	3.095238	4.095238	3.761905	0.0	3.514286
212319	Mar 3 2008	Perfect Hotel at a perfect price; Metro is jus...	The Hotel is located north of the Suzhou Creek...	china_shanghai_zhao_an_hotel	china_shanghai_zhao_an_hotel	zhao an hotel	shanghai	-1	China	30	3.333333	3.285714	3.095238	4.095238	3.761905	0.0	3.514286
212320	Dec 1 2007	Good Hotel	I stayed here for 4 nights as part of a Travel...	china_shanghai_zhao_an_hotel	china_shanghai_zhao_an_hotel	zhao an hotel	shanghai	-1	China	30	3.333333	3.285714	3.095238	4.095238	3.761905	0.0	3.514286
212321	Apr 23 2007	Zhao An- a good 3 star hotel	Stayed in this hotel for 5 nights on a college...	china_shanghai_zhao_an_hotel	china_shanghai_zhao_an_hotel	zhao an hotel	shanghai	-1	China	30	3.333333	3.285714	3.095238	4.095238	3.761905	0.0	3.514286
212322	Aug 22 2006	3 star hotel	It was what we expected from a 3-star hotel. T...	china_shanghai_zhao_an_hotel	china_shanghai_zhao_an_hotel	zhao an hotel	shanghai	-1	China	30	3.333333	3.285714	3.095238	4.095238	3.761905	0.0	3.514286
212323	May 27 2006	Good value - great location over the metro	We stayed here over a week. We thought it was ...	china_shanghai_zhao_an_hotel	china_shanghai_zhao_an_hotel	zhao an hotel	shanghai	-1	China	30	3.333333	3.285714	3.095238	4.095238	3.761905	0.0	3.514286
212324	May 26 2006	Not the best - needs work on staff and management	This was the worst of five hotels we stayed at...	china_shanghai_zhao_an_hotel	china_shanghai_zhao_an_hotel	zhao an hotel	shanghai	-1	China	30	3.333333	3.285714	3.095238	4.095238	3.761905	0.0	3.514286
212325	Aug 17 2005	A little on the seedy side	The Zhao An was the least expensive Shanghai h...	china_shanghai_zhao_an_hotel	china_shanghai_zhao_an_hotel	zhao an hotel	shanghai	-1	China	30	3.333333	3.285714	3.095238	4.095238	3.761905	0.0	3.514286
212326	Jul 20 2005	A slightly-above-average 3* hotel with definit...	We found the Zhao An to be a slightly-above-av...	china_shanghai_zhao_an_hotel	china_shanghai_zhao_an_hotel	zhao an hotel	shanghai	-1	China	30	3.333333	3.285714	3.095238	4.095238	3.761905	0.0	3.514286
212327	May 2 2005	Disappointed	I stay at this hotel because I read good revie...	china_shanghai_zhao_an_hotel	china_shanghai_zhao_an_hotel	zhao an hotel	shanghai	-1	China	30	3.333333	3.285714	3.095238	4.095238	3.761905	0.0	3.514286

	business_id	name	city	state	review_count	stars_business	date	text	stars_reviews	cool	funny	useful
0	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2017-07-28 19:12:20	I got into a parking lot accident with my 2011...	5	2	0	3
1	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2017-03-15 19:14:31	I took my car into AW collision after my accid...	5	0	0	2
2	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2017-03-15 19:51:58	I was referred to AW by the Honda Dealership a...	5	3	0	5
3	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2017-04-30 20:01:51	I had a new Escalade that somebody wrecked. I ...	1	0	0	0
4	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2016-01-31 02:46:55	Being new to Las Vegas, I called the car deale...	1	1	0	3
5	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2016-10-02 13:52:33	I had a great experience with AW Collision. Th...	5	0	0	4
6	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2017-04-10 00:26:10	AW just fixed my car they replaced my bumper a...	5	2	0	4
7	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2017-04-10 17:28:38	I was recently caught in a stone storm (pea gr...	5	2	0	6
8	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2017-08-09 14:49:31	I went to AW Collision after being rear-eneed ...	5	1	0	2
9	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2016-12-21 19:08:38	This is NOT your typical collision center. Ev...	5	2	0	6
10	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2017-05-16 04:17:19	I took my car to AW Collision after being in a...	5	2	0	4
11	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2017-07-10 11:15:54	Diane went over a high curb right in front of ...	5	5	0	7
12	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2013-03-01 17:45:54	Despite having beeping parking sensors, a rear...	4	6	3	12
13	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2016-06-16 22:26:59	I just picked up my 2012 Cadillac Cts today, A...	5	0	0	6
14	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2015-06-25 05:49:25	Awesome repair work. The Staff at AW were very...	5	2	0	6
15	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2015-02-07 05:42:56	Don't take your car here. The dealership recom...	1	0	1	5
16	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2017-07-21 04:40:21	Aw collision did a good job fixing my rear bum...	5	2	0	3
17	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2015-03-10 18:24:18	Terrible experience EXCESSIVE amount of time t...	1	0	0	3
18	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2017-10-07 21:21:39	I'm completely satisfied and happy with my exp...	5	0	0	1
19	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2017-05-30 05:13:45	When someone rear-ended my car, I was really f...	5	0	0	2
20	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2017-06-23 23:50:13	I got into an accident and took my car to AW c...	5	4	0	6
21	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2018-04-14 00:52:19	Thank you Vince for the great service and maki...	5	0	0	1
22	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2015-11-02 03:06:29	I recently had a car accident and had scratche...	5	0	0	0
23	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2017-07-05 20:38:35	Three weeks after buying a brand new Volvo som...	5	0	0	1
24	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2017-08-06 02:17:18	Gosh this company is amazing ! I took my car h...	5	2	0	3
25	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2017-03-22 22:26:05	Highly recommend aw collision if you need anyt...	5	3	0	4
26	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2015-08-28 23:15:18	My Honda Odyssey was repaired at AWC after an ...	5	2	0	3
27	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2014-04-14 20:25:14	The Cadillac dealership in Las Vegas recommend...	5	5	0	6
28	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2016-12-01 05:06:52	Great Srvice ! Higher recommend!!! I had a car...	5	4	0	6
29	iojTeSaoPuxm4WeCzDUA6w	AW Collision	Las Vegas	NV	52	4.5	2017-05-11 23:41:37	5-11-17 updated review. It's. It letting me le...	5	4	0	6
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343446	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2016-06-22 02:41:20	Be careful when booking at a discounted rate. ...	1	0	0	1
343447	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2010-12-26 15:03:02	I survived the floods in So Cal by going on va...	5	0	1	1
343448	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2016-06-08 05:26:36	Nice quality hotel. The hotel staff were all ...	4	1	1	1
343449	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2018-04-03 01:48:12	So inefficient & horrible use of space \r\nHug...	1	0	0	0
343450	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2015-02-15 07:55:37	I have never been so appalled by the terrible ...	1	0	0	2
343451	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2015-04-28 16:19:38	I booked a room for a friend and myself. My fr...	2	0	0	0
343452	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2017-03-26 23:39:53	We spent a long weekend here for a bachelorett...	5	1	0	1
343453	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2011-03-18 22:47:18	The first time I walked into the JW Marriott I...	4	0	1	1
343454	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2016-08-23 06:04:01	This was the first JW I've stayed in. I've sta...	5	0	0	0
343455	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2014-08-10 17:14:04	I had the worst experience at our stay. We ha...	1	0	1	5
343456	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2018-10-08 17:18:21	Great hotel and location! I've stayed here a c...	4	0	0	1
343457	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2018-09-02 04:54:37	2018: We love this resort. We come here every ...	5	0	0	0
343458	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2013-07-12 04:48:54	Stayed there past weekend for staycation. Very...	4	0	0	0
343459	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2015-12-27 20:53:58	I was here with my wife for four days. Don't ...	5	4	3	6
343460	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2017-08-07 03:06:42	A few hiccups in arrival. But the staff is so...	5	0	0	0
343461	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2017-03-02 20:30:14	At the JW Marriott Desert Ridge... too sad, af...	1	0	0	0
343462	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2010-11-21 23:48:17	3.5 stars.\r\n\r\nI've stayed here a few times...	3	2	1	2
343463	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2012-08-14 14:20:32	Attended Microchip Masters Conference Here.\r\...	4	0	0	0
343464	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2015-04-12 19:29:22	Very disappointed for $400 a night. \r\n\r\n1...	3	0	0	0
343465	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2016-05-18 03:15:00	Worst cancelation policy EVER!!! They have a 7...	1	1	0	1
343466	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2016-02-21 03:49:18	Absolutely amazing customer service!!Took my w...	5	0	0	0
343467	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2014-01-16 23:05:52	Resort is beautiful, and the pools are fun. Th...	2	1	0	3
343468	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2013-05-06 05:58:42	Ok so arriving here I get in my room and its d...	4	0	1	0
343469	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2018-10-16 04:35:17	Located on the north end of Phoenix. Villas ar...	4	0	0	0
343470	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2014-02-05 04:48:46	I stayed out here for a week long company retr...	5	0	0	1
343471	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2008-11-04 02:31:18	Once upon a time on a lovely September day, my...	4	2	1	4
343472	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2016-03-28 01:26:16	We come here almost every year for Easter. The...	4	0	0	0
343473	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2018-10-27 14:07:49	Abbey at the front desk and the whole staff ar...	5	0	0	0
343474	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2008-08-12 21:14:04	2 bff + 4.5 hours + spa = 5 stars on yelp.\r\n...	5	3	3	3
343475	jJoPLIhCjkGXy59I4Jl6zw	JW Marriott Phoenix Desert Ridge Resort & Spa	Phoenix	AZ	441	4.0	2017-06-25 21:26:33	Great resort for a summer staycation! Caitlyn'...	5	0	0	0

	text	length
0	got parking lot accident cadillac referred tak...	46
1	took car aw collision accident tom entire staf...	65
2	referred aw honda dealership stupid lady decid...	64
3	new escalade somebody wrecked referred take aw...	164
4	new las vegas called car dealer asked car repa...	111

	0	1	2	3	4	5	6	7	8	9	...	30	31	32	33	34	35	36	37	38	39
0	0.363909	-0.465487	0.243686	0.421838	-0.022659	-0.419647	-0.195995	-0.184493	-0.074483	-0.096329	...	-0.075848	-0.005354	0.049504	-0.129390	-0.001746	-0.087721	0.008533	-0.061201	-0.122415	0.044114
1	0.480828	-0.579688	0.178258	0.295913	-0.164795	-0.234145	-0.142000	-0.138008	-0.005861	0.057266	...	0.017885	0.039793	0.070125	-0.059852	0.037047	-0.064962	0.130696	0.118022	0.043123	-0.044335
2	0.562025	-0.375525	0.171029	0.081511	-0.106817	-0.043484	-0.006827	-0.134495	-0.017680	-0.030248	...	0.050687	-0.021261	-0.001265	-0.125496	0.156005	-0.052563	0.135208	0.009737	-0.133719	0.087182
3	0.601365	-0.511864	-0.150878	-0.055288	-0.134543	0.075386	-0.104575	-0.051378	-0.188869	0.013733	...	-0.071401	-0.050159	0.058271	-0.072568	0.150853	0.093750	0.162558	-0.026084	-0.015035	-0.124850
4	0.453382	-0.649423	0.036696	0.282456	-0.158118	-0.296603	-0.147016	-0.035198	-0.039102	-0.052577	...	-0.093575	-0.040666	0.026754	-0.035383	0.002525	0.059814	0.024729	-0.068013	0.063465	0.015087

compound	neg	neu	pos
0.7096	0.187	0.553	0.260
0.5428	0.152	0.632	0.216
-0.0897	0.125	0.742	0.133
-0.8962	0.159	0.731	0.110
-0.9218	0.207	0.664	0.129

	date	dateinyr	yrdt	year
0	2017-07-28 19:12:20	209	365	2017
1	2017-03-15 19:14:31	74	365	2017
2	2017-03-15 19:51:58	74	365	2017
3	2017-04-30 20:01:51	120	365	2017
4	2016-01-31 02:46:55	31	366	2016

	date	dateinyr	yrdt	year	dateconverted
0	2017-07-28 19:12:20	209	365	2017	2017.572603
1	2017-03-15 19:14:31	74	365	2017	2017.202740
2	2017-03-15 19:51:58	74	365	2017	2017.202740
3	2017-04-30 20:01:51	120	365	2017	2017.328767
4	2016-01-31 02:46:55	31	366	2016	2016.084699

	date	stars_reviews	compound
0	2004-10-18	5.0	4.949
1	2004-10-25	NaN	NaN
2	2004-11-01	NaN	NaN
3	2004-11-08	NaN	NaN
4	2004-11-15	NaN	NaN

	date	variable	value
0	2004-10-18	stars_reviews	5.0
1	2004-10-25	stars_reviews	0.0
2	2004-11-01	stars_reviews	0.0
3	2004-11-08	stars_reviews	0.0
4	2004-11-15	stars_reviews	0.0

	stars_reviews	date	S1	S2	S3	S4	S5	S6	S7	S8	...	state_NV	state_PA	Quarters_Q4
272203	4	2011.495890	0.628545	0.296569	-0.036129	0.145214	0.122987	-0.092059	-0.017332	0.119622	...	1	0	0
174131	5	2014.865753	0.512806	-0.174377	-0.102792	-0.187883	0.008206	0.075323	-0.117716	-0.089946	...	1	0	1
120890	1	2016.994536	0.650221	-0.582982	-0.094873	0.047515	-0.074010	-0.035378	-0.077122	-0.021238	...	1	0	1
54901	2	2018.326027	0.499301	-0.520388	0.092445	0.379122	-0.059031	-0.412555	-0.102543	0.001292	...	0	1	0
199038	4	2008.767760	0.536809	-0.267122	0.030486	-0.079695	0.519740	0.127818	-0.145044	-0.001060	...	0	0	1

	date	Actual Rating	Predicted Rating
0	2017-07-28 19:12:20	4	3.523679
1	2017-03-15 19:14:31	5	3.983689
2	2017-03-15 19:51:58	1	1.112376
3	2017-04-30 20:01:51	2	2.065073
4	2016-01-31 02:46:55	4	3.766763

	S1	S2	S3	S4	S5	S6	S7	S8	S9	S10	...	S31	S32	S33	S34	S35	S36	S37	S38	S39	S40
0	0.810141	-0.149847	-0.018143	0.069305	-0.019853	0.173892	-0.094405	0.197606	0.055646	0.090488	...	-0.077424	0.087779	-0.071482	-0.079215	0.038981	0.134588	0.084819	0.176731	0.031666	-0.036473
1	0.812279	-0.073492	-0.138197	0.207607	-0.006484	0.034367	-0.031851	0.153190	-0.011240	-0.099702	...	-0.030359	-0.034810	0.001506	0.027221	0.051962	-0.066184	0.061722	0.106792	0.139571	-0.035242
2	0.780106	-0.125686	-0.141970	-0.118511	0.090027	-0.054860	-0.070929	-0.077093	0.109456	-0.170222	...	0.032973	-0.002315	-0.056188	-0.069462	-0.166426	0.043826	-0.066312	0.077579	-0.045245	-0.056673
3	0.754200	-0.251158	-0.062637	-0.001365	0.148839	0.187714	-0.171008	0.030674	0.216505	-0.087322	...	-0.058934	0.053644	-0.009295	-0.056400	-0.125497	-0.014243	-0.134520	0.166746	0.047904	0.058485
4	0.578797	-0.010281	-0.215169	-0.020761	0.141324	0.158148	-0.051240	-0.022943	-0.020570	-0.069695	...	0.059957	0.043166	0.029493	0.009348	0.050328	0.052416	-0.140051	0.124281	-0.041875	0.082688

	compound	neg	neu	pos
0	0.8350	0.123	0.677	0.200
1	0.9638	0.067	0.716	0.216
2	-0.7538	0.241	0.530	0.230
3	-0.9725	0.212	0.664	0.124
4	0.6995	0.141	0.633	0.226

	stars_reviews	date	state	name	S1	S2	S3	S4	S5	S6	...	S35	S36	S37	S38	S39	S40	compound	neg	neu	pos
0	4.033333	Oct 12 2009	beijing	aloft beijing haidian	0.810141	-0.149847	-0.018143	0.069305	-0.019853	0.173892	...	0.038981	0.134588	0.084819	0.176731	0.031666	-0.036473	0.8350	0.123	0.677	0.200
1	4.033333	Sep 25 2009	beijing	aloft beijing haidian	0.812279	-0.073492	-0.138197	0.207607	-0.006484	0.034367	...	0.051962	-0.066184	0.061722	0.106792	0.139571	-0.035242	0.9638	0.067	0.716	0.216
2	4.033333	Aug 4 2009	beijing	aloft beijing haidian	0.780106	-0.125686	-0.141970	-0.118511	0.090027	-0.054860	...	-0.166426	0.043826	-0.066312	0.077579	-0.045245	-0.056673	-0.7538	0.241	0.530	0.230
3	4.033333	Jul 17 2009	beijing	aloft beijing haidian	0.754200	-0.251158	-0.062637	-0.001365	0.148839	0.187714	...	-0.125497	-0.014243	-0.134520	0.166746	0.047904	0.058485	-0.9725	0.212	0.664	0.124
4	4.033333	May 30 2009	beijing	aloft beijing haidian	0.578797	-0.010281	-0.215169	-0.020761	0.141324	0.158148	...	0.050328	0.052416	-0.140051	0.124281	-0.041875	0.082688	0.6995	0.141	0.633	0.226

	stars_reviews	date	state	name	S1	S2	S3	S4	S5	S6	...	S35	S36	S37	S38	S39	S40	compound	neg	neu	pos
0	4.033333	2009-10-12	beijing	aloft beijing haidian	0.810141	-0.149847	-0.018143	0.069305	-0.019853	0.173892	...	0.038981	0.134588	0.084819	0.176731	0.031666	-0.036473	0.8350	0.123	0.677	0.200
1	4.033333	2009-09-25	beijing	aloft beijing haidian	0.812279	-0.073492	-0.138197	0.207607	-0.006484	0.034367	...	0.051962	-0.066184	0.061722	0.106792	0.139571	-0.035242	0.9638	0.067	0.716	0.216
2	4.033333	2009-08-04	beijing	aloft beijing haidian	0.780106	-0.125686	-0.141970	-0.118511	0.090027	-0.054860	...	-0.166426	0.043826	-0.066312	0.077579	-0.045245	-0.056673	-0.7538	0.241	0.530	0.230
3	4.033333	2009-07-17	beijing	aloft beijing haidian	0.754200	-0.251158	-0.062637	-0.001365	0.148839	0.187714	...	-0.125497	-0.014243	-0.134520	0.166746	0.047904	0.058485	-0.9725	0.212	0.664	0.124
4	4.033333	2009-05-30	beijing	aloft beijing haidian	0.578797	-0.010281	-0.215169	-0.020761	0.141324	0.158148	...	0.050328	0.052416	-0.140051	0.124281	-0.041875	0.082688	0.6995	0.141	0.633	0.226

	date	variable	value
0	2004-10-04	Actual Rating	3.0
1	2004-10-11	Actual Rating	0.0
2	2004-10-18	Actual Rating	0.0
3	2004-10-25	Actual Rating	0.0
4	2004-11-01	Actual Rating	0.0

	date	dateinyr	yrdt	year	dateconverted
0	2009-10-12	285	365	2009	2009.780822
1	2009-09-25	268	365	2009	2009.734247
2	2009-08-04	216	365	2009	2009.591781
3	2009-07-17	198	365	2009	2009.542466
4	2009-05-30	150	365	2009	2009.410959

	Quarters_Q3	Quarters_Q4
0	0	1
1	1	0
2	1	0
3	1	0
4	0	0

	Actual	Predictions
name
1 lexham gardens	3.004651	2.720613
130 queensgate london apartments	3.600000	3.476695
190 bermondsey street	3.100000	3.526378
196 bishopsgate	4.097143	3.502162
22 jermyn street	4.263158	3.662637

	Quarters_Q3	Quarters_Q4
0	0	1
1	1	0
2	1	0
3	1	0
4	0	0